Samsung S24A60, S27A60, S32A60 User Manual
User Manual
S24A60* S27A60* S32A60*
S24A60*U S27A60*U S32A60*U
The colour and the appearance may differ depending on the product, and the specifications are subject
to change without prior notice to improve the performance.
The contents of this manual are subject to change without notice to improve quality.
© Samsung
Samsung owns the copyright for this manual.
Use or reproduction of this manual in parts or entirety without the authorization of Samsung is
prohibited.
Trademarks other than that of Samsung are owned by their respective owners.
An administration fee may be charged in the following situations:
(a) An engineer is called out at your request, but it is found that the product has no defect (i.e.,
where the user manual has not been read).
(b) You bring the unit to a repair centre, but it is found that the product has no defect (i.e., where the
user manual has not been read).
You will be informed of the administration fee amount before a technician visits.
Table of contents
Before Using the Product
Safety Precautions 4
Electricity and Safety 4
Installation 5
Operation 6
Cleaning 7
Correct posture to use the product 8
Preparations
Installation 9
Attaching the Stand 9
Precautions for moving the product 11
Checking the space around the product 11
Adjusting the Product Tilt and Height 12
Rotating the Product 12
Anti-theft Lock 13
Wall Mount Kit Specifications (VESA) 14
Control Panel 15
Connecting and Using a Source Device
Read below before connecting the product. 17
Ports 18
Connecting and Using a PC 19
Connection Using the HDMI Cable 19
Connection Using an HDMI-DVI Cable 19
Connection Using an DP Cable 19
Connecting to headphones or earphones 19
Connecting the Power 19
Connecting the Product to a PC as a USB HUB 20
Connection Using the USB Type-C Cable
(S24A60*U / S27A60*U / S32A60*U model
only.) 21
Connecting an External Monitor (S24A60*U /
S27A60*U / S32A60*U
Connection Using an DP Cable 21
DP OUT (S24A60*U / S27A60*U / S32A60*U
model only.) 22
DP OUT (MST/SST) Function Implementation 22
Tidying Up the Connected Cables 25
model only.) 21
Menu
Picture 26
Eye Care 30
PIP/PBP 30
OnScreen Display 32
System 33
Support 36
Installing the Software
Easy Setting Box 37
Restrictions and Problems with the Installation 37
System Requirements 37
Driver Installation 37
Direct Key Guide 16
Setting Optimum Resolution 25
List of graphic cards supporting HDR10 25
2
Table of contents
Troubleshooting Guide
Requirements Before Contacting Samsung
Customer Service Centre 38
Product diagnosis (Screen issue) 38
Checking the Resolution and Frequency 38
Check the following. 38
Q & A 41
Specifications
General 42
Standard Signal Mode Table 44
Appendix
Responsibility for the Pay Service (Cost to
Customers) 46
Not a product defect 46
A Product damage caused by customer's fault 46
Others 46
FreeSync 47
3
Chapter 01
Before Using the Product
Safety Precautions
Warning
Caution
CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). THERE
ARE NO USER SERVICEABLE PARTS INSIDE. REFER ALL SERVICING TO QUALIFIED PERSONNEL.
This symbol indicates that high
voltage is present inside. It is
dangerous to make any kind of
contact with any internal part of this
product.
This symbol indicates that this
product has included important
literature concerning operation and
maintenance.
Class II product: This symbol indicates
that a safety connection to electrical
earth (ground) is not required. If this
symbol is not present on a product
with a mains lead, the product
MUST have a reliable connection to
protective earth (ground).
A serious or fatal injury may result if instructions are not followed.
Personal injury or damage to properties may result if instructions are
not followed.
CAUTION
RISK OF ELECTRIC SHOCK. DO NOT OPEN.
AC voltage: Rated voltage marked
with this symbol is AC voltage.
DC voltage: Rated voltage marked
with this symbol is DC voltage.
Caution. Consult instructions for use:
This symbol instructs the user to
consult the user manual for further
safety related information.
Electricity and Safety
Warning
• Do not use a damaged power cord or plug, or a loose power socket.
• Do not use multiple products with a single power socket.
• Do not touch the power plug with wet hands.
• Insert the power plug all the way in so it is not loose.
• Connect the power plug to a grounded power socket (type 1 insulated devices only).
• Do not bend or pull the power cord with force. Be careful not to leave the power cord under a heavy
object.
• Do not place the power cord or product near heat sources.
• Clean any dust around the pins of the power plug or the power socket with a dry cloth.
Caution
• Do not disconnect the power cord while the product is being used.
• Only use the power cord provided with your product by Samsung. Do not use the power cord with
other products.
• Keep the power socket where the power cord is connected unobstructed.
‒ The power cord must be disconnected to cut off power to the product when an issue occurs.
• Hold the plug when disconnecting the power cord from the power socket.
4
Installation
Warning
• DO NOT PLACE CANDLES, INSECT REPELLANTS OR CIGARETTES ON TOP OF THE PRODUCT. DO NOT
INSTALL THE PRODUCT NEAR HEAT SOURCES.
• Keep the plastic packaging out of the reach of children.
‒ Children may suffocate.
• Do not install the product on an unstable or vibrating surface (insecure shelf, sloped surface, etc.)
‒ The product may fall and become damaged and/or cause an injury.
‒ Using the product in an area with excess vibration may damage the product or cause a fire.
• Do not install the product in a vehicle or a place exposed to dust, moisture (water drips, etc.), oil, or
smoke.
• Do not expose the product to direct sunlight, heat, or a hot object such as a stove.
‒ The product lifespan may be reduced or a fire may result.
• Do not install the product within the reach of young children.
‒ The product may fall and injure children.
• Edible oil (such as soybean oil) may damage or distort the product. Keep the product away from oil
pollution. And do not install or use the product in the kitchen or near the kitchen stove.
Caution
• Do not drop the product while moving.
• Do not set down the product on its front.
• When installing the product on a cabinet or shelf, make sure that the bottom edge of the front of
the product is not protruding.
‒ The product may fall and become damaged and/or cause an injury.
‒ Install the product only on cabinets or shelves of the right size.
• Set down the product gently.
‒ Product failure or personal injury may result.
• Installing the product in an unusual place (a place exposed to a lot of fine dust, chemical
substances, extreme temperatures or a significant presence of moisture, or a place where
the product will operate continuously for an extended period of time) may seriously affect its
performance.
‒ Be sure to consult Samsung Customer Service Centre if you want to install the product at such a
place.
• Before assembling the product, place the product down on a flat and stable surface so that the
screen is facing downwards.
• In the same series, the color can vary depending on the size.
5
Operation
Warning
• There is a high voltage inside the product. Never disassemble, repair or modify the product
yourself.
‒ Contact Samsung Customer Service Centre for repairs.
• To move the product, first disconnect all the cables from it, including the power cable.
• If the product generates abnormal sounds, a burning smell or smoke, disconnect the power cord
immediately and contact Samsung Customer Service Centre.
• Do not let children hang from the product or climb on top of it.
‒ Children may become injured or seriously harmed.
• If the product is dropped or the outer case is damaged, turn off the power and disconnect the
power cord. Then contact Samsung Customer Service Centre.
‒ Continued use can result in a fire or electric shock.
• Do not leave heavy objects or items that children like (toys, sweets, etc.) on top of the product.
‒ The product or heavy objects may fall as children try to reach for the toys or sweets resulting in a
serious injury.
• During a lightning or thunderstorm, power off the product and remove the power cable.
• Do not drop objects on the product or apply impact.
• Do not insert metallic objects (chopsticks, coins, hairpins, etc) or objects that burn easily (paper,
matches, etc) into the product (via the vent or input/output ports, etc).
‒ Be sure to power off the product and disconnect the power cord when water or other foreign
substances have entered the product. Then contact Samsung Customer Service Centre.
• Do not place objects containing liquid (vases, pots, bottles, etc) or metallic objects on top of the
product.
‒ Be sure to power off the product and disconnect the power cord when water or other foreign
substances have entered the product. Then contact Samsung Customer Service Centre.
• Do not move the product by pulling the power cord or any cable.
• If a gas leakage is found, do not touch the product or power plug. Also, ventilate the area
immediately.
• Do not lift or move the product by pulling the power cord or any cable.
• Do not use or keep combustible spray or an inflammable substance near the product.
• Ensure the vents are not blocked by tablecloths or curtains.
‒ An increased internal temperature may cause a fire.
6
Caution
• Leaving the screen fixed on a stationary image for an extended period of time may cause
afterimage burn-in or defective pixels.
‒ Set the screen to power-saving mode or moving-picture screen saver when not using the
product for an extended period of time.
• Disconnect the power cord from the power socket if you do not plan on using the product for an
extended period of time (vacation, etc).
‒ Dust accumulation combined with heat can cause a fire, electric shock or electric leakage.
• Use the product at the recommended resolution and frequency.
‒ Your eyesight may deteriorate.
• Do not hold the product upside-down or move it by holding the stand.
‒ The product may fall and become damaged or cause an injury.
• Looking at the screen too close for an extended period of time can deteriorate your eyesight.
• Do not use humidifiers or stoves around the product.
• Rest your eyes for more than 5 minutes or look at distance objects for every 1 hour of product use.
• Do not touch the screen when the product has been turned on for an extended period of time as it
will become hot.
• Store small accessories out of the reach of children.
• Exercise caution when adjusting the product angle or stand height.
‒ Your hand or finger may get stuck and injured.
‒ Tilting the product at an excessive angle may cause the product to fall and an injury may result.
• Do not place heavy objects on the product.
‒ Product failure or personal injury may result.
• When using headphones or earphones, do not turn the volume too high.
‒ Having the sound too loud may damage your hearing.
Cleaning
High-glossy models can develop white stains on the surface if an ultrasonic wave humidifier is used
nearby.
―
Contact your nearest Samsung Customer Service Centre if you want to clean the inside of the product
(Service fee will be charged.)
Do not press the product screen with hands or other objects. There is a risk of damaging the screen.
―
Exercise care when cleaning as the panel and exterior of advanced LCDs are easily scratched.
Take the following steps when cleaning.
Power off the product and PC.
1
Disconnect the power cord from the product.
2
―
Hold the power cable by the plug and do not touch the cable with wet hands. Otherwise, an electric
shock may result.
Wipe the product with a clean, soft and dry cloth.
3
Wet a soft cloth in water, wing it out well, and then use the cloth to wipe the exterior of the product
clean.
‒ Do not apply a cleaning agent that contains alcohol, solvent, or surfactant to the product.
‒ Do not spray water or detergent directly on the product.
Connect the power cord to the product when cleaning is finished.
4
Power on the product and PC.
5
7
Correct posture to use the product
Use the product in the correct posture as follows:
• Straighten your back.
• Allow a distance of 45 to 50cm between your eye and the screen, and look slightly downward at
the screen.
• Keep your eyes directly in front of the screen.
• Adjust the angle so light does not reflect on the screen.
• Keep your forearms perpendicular to your upper arms and level with the back of your hands.
• Keep your elbows at about a right angle.
• Adjust the height of the product so you can keep your knees bent at 90 degrees or more, your heels
attached to the floor, and your arms lower than your heart.
• Do the Eye excercises or blink frequently, then eye fatigue will be relieved.
8
Chapter 02
Preparations
Installation
Attaching the Stand
―
Before assembling the product, place the product down on a flat and stable surface so that the screen is facing downwards.
―
Disassembly is the reverse order of assembly.
S24A60* / S24A60*U
1 2
x 2
3 4
Push the assembled stand into the main body in the direction of the
arrow as shown in the figure. Tightly fasten the connecting screw at the
bottom of the main body.
Put the stand base onto the stand neck
as the direction shown in the figure.
Check that the stand neck is firmly
connected.
Stand up the monitor as shown in the
figure.
Tightly fasten the connecting screw at
the bottom of the stand base. Fasten the
large screw in the middle for assembly.
5
After installing the stand, place the
product upright.
Caution
Do not arbitrarily remove the panel film.
If not observed, the warranty service may
be restricted.
9
S27A60* / S27A60*U / S32A60* / S32A60*U
1 2
3
Push the assembled stand into the main body in the direction of the
arrow as shown in the figure.
Put the stand base onto the stand neck
as the direction shown in the figure.
Check that the stand neck is firmly
connected.
4
Stand up the monitor as shown in the
figure.
Tightly fasten the connecting screw at
the bottom of the stand base. Fasten the
large screw in the middle for assembly.
5
After installing the stand, place the
product upright.
Caution
Do not arbitrarily remove the panel film.
If not observed, the warranty service may
be restricted.
10
Precautions for moving the product
Checking the space around the product
Make sure to have enough space for ventilation when placing the product. An internal temperature rise
may cause fire and damage the product. Maintain enough space around the product as shown in the
diagram when installing the product.
―
The exterior may differ depending on the product.
• Hold the lower corners or edges of the
product when moving it.
• Do not hold the product upside down only by
the stand.
• Do not directly apply pressure on the screen.
• Do not hold the screen when moving the
product.
• Do not press down on the product. There is a
risk of damaging the product.
10 cm
10 cm
10 cm
10 cm
10 cm
11
Adjusting the Product Tilt and Height
Rotating the Product
―
The colour and shape of parts may differ from what is shown. Specifications are subject to change without
notice to improve quality.
-2.0° (±2.0°) ~ 25.0° (±2.0°)
• The product tilt and height can be adjusted.
• Hold the top centre of the product and adjust the height carefully.
• The height adjustment has a certain tolerance. Stay within the tolerances when adjusting the
height of the product.
0 ~ 120.0 mm (±5.0 mm)
―
The colour and shape of parts may differ from what is shown. Specifications are subject to change without
notice to improve quality.
-2.0° (±2.0°) ~ 92.0° (±2.0°)
-30.0° (±2.0°) ~ 30.0° (±2.0°)
12
You can rotate your product as shown below.
Anti-theft Lock
1 2 3
4 5 6
• Be sure to fully extend the stand before rotating the product.
• If you rotate the product without fully extending the stand, the corner of the product may hit the
floor and get damaged.
• Do not rotate the product counterclockwise. The product may get damaged.
• When rotating the product, be careful not to damage the product by hitting the object or stand.
―
An anti-theft lock allows you to use the product securely even in public places.
―
The locking device shape and locking method depend on the manufacturer. Refer to the manuals provided
with your anti-theft locking device for details.
To lock an anti-theft locking device:
Fix the cable of your anti-theft locking device to a heavy object such as a desk.
1
Put one end of the cable through the loop on the other end.
2
Insert the locking device into the anti-theft lock slot at the back of the product.
3
Lock the locking device.
4
‒ An anti-theft locking device can be purchased separately.
‒ Refer to the manuals provided with your anti-theft locking device for details.
‒ Anti-theft locking devices can be purchased at electronics retailers or online.
13
Wall Mount Kit Specifications (VESA)
―
Install your wall mount on a solid wall perpendicular to the floor. Before attaching the wall mount to
surfaces other than plaster board, please contact your nearest dealer for additional information. If you
install the product on a slanted wall, it may fall and result in severe personal injury. Samsung wall mount
kits contain a detailed installation manual and all parts necessary for assembly are provided.
• Do not use screws that are longer than the standard length or do not comply with the VESA
standard screw specifications. Screws that are too long may cause damage to the inside of the
product.
• For wall mounts that do not comply with the VESA standard screw specifications, the length of the
screws may differ depending on the wall mount specifications.
• Do not fasten the screws too firmly. This may damage the product or cause the product to fall,
leading to personal injury. Samsung is not liable for these kinds of accidents.
• Samsung is not liable for product damage or personal injury when a non-VESA or non-specified
wall mount is used or the consumer fails to follow the product installation instructions.
• Do not mount the product at more than a 15 degree tilt.
• Standard dimensions for wall mount kits are shown in the table below.
Model name VESA screw hole specs (A * B)
Standard Screw Quantity
in millimetres
S24A60* /
S24A60*U
S27A60* /
S27A60*U /
S32A60* /
S32A60*U
―
Do not install your Wall Mount Kit while your product is turned on. It may result in personal injury due to
electric shock.
75.0 x 75.0 M4 4 EA
100.0 x 100.0
14
Control Panel
―
The colour and shape of parts may differ from what is shown. Specifications are subject to change without
notice to improve quality.
5-Way Button
DOWN(FRONT)
Parts Description
5-Way Button
Power LED
Function Key Guide
Multi directional button that helps navigate.
This LED is power status indicator.
―
You can select the power LED operation to be enabled or disabled on
the menu screen. (
To use the Function Key Guide, press the 5-Way Button when the
screen is turned on.
• Custom Key is used to directly access the function set in Setup
Custom Key.
• Setup Custom Key
→ System → Power LED On)
Function Key Guide
Return
Power LED
Custom Key
LEFT
PRESS(ENTER)
UP(REAR)
RIGHT
Custom Key
Source
Menu
Power Off
Return
Eye Saver Mode
PIP/PBP
Adaptive Picture
Auto Source Switch
Return
―
Go to
key.
―
USB-C Power Boost is available only in S24A60*U model.
Changes the input source. A message will appear on the top left
corner of the screen if the input source has been changed.
Displays the main on-screen menu.
To enable or disable the menu lock, move to the next step (move the
5-Way Button to the right) with the “Menu” displayed, and then push
the 5-Way Button to the left for 10 seconds until the menu screen
disappears.
If the menu lock is enabled, Brightness, Contrast, Eye Saver Mode,
Volume and Information are available.
Turns off the product.
Exits from the menu page.
→ System → Setup Custom Key and change the custom
USB-C Power Boost
15
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