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Refrigerator
User manual
Free Standing Appliance
Page 2
Contents
Contents
Safety information 4
What you need to know about the safety instructions 4
Important safety symbols and precautions: 5
State of California Proposition 65 Warning 5
Important safety precautions 5
Severe warning signs for transportation and site 7
Critical installation warnings 7
Installation cautions 9
Critical usage warnings 9
Usage cautions 13
Cleaning cautions 14
Critical disposal warnings 15
Installation 16
Refrigerator at a glance 17
Step-by-step installation 21
Operations 44
Main panel 44
SmartThings 53
Recommendations for voice recognition 56
SMART GRID Function (Demand Response) 56
Special features 59
Maintenance 74
Handling and care 74
Cleaning 80
Replacement 82
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Troubleshooting 85
General 85
Do you hear abnormal sounds from the refrigerator? 91
SmartThings 93
LCD 94
Smart Grid 95
LIMITED WARRANTY (U.S.A.) 96
SAMSUNG REFRIGERATOR 96
Warranty Information (CANADA) 99
If your refrigerator needs service 99
Limited Warranty for Original Purchaser 99
Obligation to the Original Owner 100
Exclusions of the Warranty 100
Contents
Regulatory Notice 101
FCC Notice 101
IC Notice 102
Open Source Announcement 103
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Safety information
Before using your new Samsung Refrigerator, please read this manual thoroughly to
ensure that you know how to operate the features and functions that your new appliance
offers safely and efciently.
What you need to know about the safety instructions
• This appliance is not intended for use by persons (including children) with reduced
physical, sensory or mental capabilities, or lack of experience and knowledge, unless
Safety information
they have been given supervision or instruction concerning use of the appliance by a
person responsible for their safety. Children should be supervised to ensure that they
do not play with the appliance.
• Because the following instructions cover various models, the characteristics of your
refrigerator may differ slightly from the refrigerator described in this manual.
• If you have any question, contact us at 1-800-SAMSUNG or nd help and information
online at www.samsung.com.
• Refrigerant squirting out of the pipes could ignite or cause an eye injury. When
refrigerant leaks from the pipe, avoid any naked ames and move anything ammable
away from the product and ventilate the room immediately.
- Failing to do so may result in re or explosion.
• Improper use of the grounding plug can result in a risk of electric shock. If it is
necessary to use an extension cord, use only a 3-wire extension cord that has a 3-blade
grounding plug and a 3-slot receptacle that will accept the plug on the appliance.
The marked rating of the extension cord should be AC 115-120 V, 10 A, or more. If a
grounding adapter is used, make sure the receptacle box is fully grounded.
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Important safety symbols and precautions:
Please follow all safety instructions in this manual. This manual uses the following safety
symbols.
WARNING
Hazards or unsafe practices that may result in severe personal injury, property damage,
and/or death.
CAUTION
Hazards or unsafe practices that may result in severe personal injury and/or property
damage.
NOTE
Useful information that helps users understand or benet from the refrigerator.
These warning signs are here to prevent injury to you and others.
Please follow them carefully.
After reading this section, keep it in a safe place for future reference.
State of California Proposition 65 Warning
WARNING
Cancer and Reproductive Harm - www.P65Warnings.ca.gov.
Safety information
Important safety precautions
WARNING; Risk of re / ammable materials
WARNING
• R-600a is used as a refrigerant. This product contains ammable gas (Refrigerant
R-600a), contact your local authority in regard to safe disposal of this product.
• In order to avoid the creation of a ammable gas-air mixture if a leak in the
refrigerating circuit occurs, the size of the room in which the appliance may be sited
depends on the amount of refrigerant used. The room must be 35.3 ft³ in size for every
8 g of R-600a refrigerant inside the appliance.
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Safety information
• The installation location should not be exposed to direct sunlight and not placed near
any electric appliance or heat source, e.g. stove, oven or hob, radiator, etc.
• If you use two products side by side, for safety reason, be sure to use certied
products in explosive gas atmospheres.
• Never start up an appliance showing any signs of damage. If in doubt, consult your
dealer.
• If the supply cord is damaged, it must be replaced by the manufacturer, its service
Safety information
agent or similarly qualied persons in order to avoid a hazard.
• The socket must be easily accessible so that the appliance can be quickly disconnected
from the supply in an emergency. It must be outside the area of the rear of the
appliance.
• Do not store explosive substances such as aerosol cans with a ammable propellant in
this appliance.
• New hose-sets supplied with the appliance are to be used and that old hose-sets should
not be reused.
• When positioning the appliance, ensure the supply cord is not trapped or damaged.
• Do not locate multiple portable socket-outlets or portable power supplies at the rear of
the appliance.
WARNING
• Fill with potable water only.
• Keep ventilation openings, in the appliance enclosure or in the built-in structure, clear
of obstruction.
• Do not use mechanical devices or other means to accelerate the defrosting process,
other than those recommended by the manufacturer.
• Do not damage the refrigerant circuit.
• Do not use electrical appliances inside the food storage compartments of The appliance,
unless they are of the type recommended by the manufacturer.
• Connect to potable water supply only.
WARNING
• Risk of child entrapment. Before you throw away your old refrigerator or freezer:
- Take off the doors.
- Leave the shelves in place so that children may not easily climb inside.
This appliance is intended to be used in household and similar applications such
as
• staff kitchen areas in shops, ofces and other working environments;
• farm houses and by clients in hotels, motels and other residential type environments;
• bed and breakfast type environments;
• catering and similar non-retail applications.
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Severe warning signs for transportation and site
WARNING
• When transporting and installing the appliance, care should be taken to ensure that no
parts of the refrigerating circuit are damaged.
- Refrigerant leaking from the pipe work could ignite or cause an eye injury. If a leak
is detected, avoid any naked ames or potential sources of ignition and air the room
in which the appliance is standing for several minutes.
- This appliance contains a small amount of isobutane refrigerant (R-600a), a natural
gas with high environmental compatibility that is, however, also ammable.
Critical installation warnings
WARNING
• Do not install the refrigerator in a damp location or place where it may come in contact
with water.
- Deteriorated insulation on electrical parts may cause an electric shock or re.
• Do not place this refrigerator in direct sunlight or expose it to the heat from stoves,
room heaters, or other appliances.
• Do not plug several appliances and the refrigerator into the same multiple power strip.
The refrigerator should always be plugged into its own individual electrical outlet
which has a voltage rating that matches the voltage listed on the refrigerator’s rating
plate.
- This provides the best performance and also prevents overloading of house wiring
circuits, which could overheat the wires and cause a re hazard.
• If the wall socket is loose, do not insert the power plug.
- There is a risk of electric shock or re.
• Do not use a power cord that has cracks or abrasion damage along its length or at
either end.
• Do not bend the power cord excessively or place heavy objects on it.
• Do not pull or excessively bend the power cord.
• Do not twist or tie the power cord.
• Do not hook the power cord over a metal object, place a heavy object on the power
cord, insert the power cord between objects, or push the power cord into the space
behind the appliance.
• When moving the refrigerator, be careful not to roll over or damage the power cord.
- This may result in an electric shock or re.
Safety information
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Safety information
• Never unplug your refrigerator by pulling on the power cord. Always grip the plug
rmly and pull straight out from the outlet.
- Damage to the cord may cause a short-circuit, re, and/or electric shock.
• Do not install this appliance near a heater or ammable material.
• Do not install this appliance in a location where gas may leak.
- This may result in an electric shock or re.
• This refrigerator must be properly located and installed in accordance with the
Safety information
instructions in this manual before you use it.
• Connect the power plug in the proper position with the cord hanging down.
- If you connect the power plug upside down, the wire can get cut off and cause a re
or electric shock.
• Make sure that the power plug is not crushed or damaged by the back of the
refrigerator.
• Keep the packing materials out of reach of children.
- There is a risk of death from suffocation if a child puts the packing materials on his
or her head.
• The appliance must be positioned so that the plug is accessible after installation.
- Failing to do so may result in an electric shock or re due to electric leakage.
• Do not install this appliance in a humid, oily or dusty location, or in a location exposed
to direct sunlight or to water (rain drops).
- Deteriorated insulation on electrical parts may cause an electric shock or re.
• If large amounts of dust or water enter the refrigerator, disconnect the power plug and
contact a Samsung Electronics service center.
- Otherwise there is a risk of re.
• Do not stand on top of the appliance or place objects (such as laundry, lighted candles,
lighted cigarettes, dishes, chemicals, metal objects, etc.) on the appliance.
- This may result in an electric shock, re, problems with the product, or injury.
• You need to remove all the protective plastic lm before you initially plug the product
in.
• Children should be supervised to ensure that they do not play with the snap rings used
for door adjustment or the water tube clips.
- There is risk of death by suffocation if a child swallows a snap ring or water tube
clip. Keep the snap rings and water tube clips out of children's reach.
• The refrigerator must be safely grounded.
- Always make sure that you have grounded the refrigerator before attempting to
investigate or repair any part of the appliance. Power leakages can cause severe
electric shock.
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• Never use gas pipes, telephone lines, or other potential lightning attractors as an
electrical ground.
- You must ground the refrigerator to prevent any power leakages or electric shocks
caused by current leakage from the refrigerator.
- Current leakage may result in an electric shock, re, explosion, or problems with the
product.
• Plug the power plug into the wall socket rmly. Do not use a damaged power plug,
damaged power cord, or loose wall socket.
- This may result in an electric shock or re.
• Only a qualied technician or service company should be allowed to change the fuse in
the refrigerator.
- Failing to do so may result in an electric shock or personal injury.
Installation cautions
CAUTION
• Allow sufcient space around the refrigerator and install it on a at surface.
- Keep the ventilation space in the appliance enclosure or mounting structure clear of
obstructions.
• After you have installed the refrigerator and turned it on, allow the appliance to stand
for 2 hours before loading it with food.
• It is strongly recommended you have a qualied technician or service company install
the refrigerator.
- Failing to do so may result in an electric shock, re, explosion, problems with the
product, or injury.
• Overloading one door may make the refrigerator fall, causing physical injury.
Safety information
Critical usage warnings
WARNING
• Do not insert the power plug into a wall socket with wet hands.
- This may result in an electric shock.
• Do not store articles on the top of the appliance.
- When you open or close the door, the articles may fall and cause personal injury
and/or material damage.
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Safety information
• Do not insert hands, feet, or metal objects (such as chopsticks, etc.) into the bottom or
the back of the refrigerator.
- This may result in an electric shock or injury.
- Any sharp edges may cause a personal injury.
• Do not touch the inside walls of the freezer or products stored in the freezer with wet
hands.
- This may cause frostbite.
Safety information
• Do not put a container lled with water on the refrigerator.
- If spilled, there is a risk of re or electric shock.
• Do not keep volatile or ammable objects or substances (benzene, thinner, propane
gas, alcohol, ether, LP gas, and other such products) in the refrigerator.
- This refrigerator is for storing food only.
- This may result in re or explosion.
• Children should be supervised to ensure that they do not play with the appliance.
- Keep ngers out of “pinch point” areas. Clearances between the doors and cabinet
are necessarily small. Be careful when you open the doors if children are in the area.
• Do not let children hang on the door or door bins. A serious injury may occur.
• Do not let children go inside the refrigerator. They could become trapped.
• Do not insert your hands into the area under the appliance.
- Any sharp edges may cause personal injury.
• Do not store pharmaceutical products, scientic materials, or temperature sensitive
products in the refrigerator.
- Products that require strict temperature controls must not be stored in the
refrigerator.
• Do not place or use electrical appliances inside the refrigerator/freezer, unless they are
of a type recommended by the manufacturer.
• If you smell smoke, pull out the power plug immediately, and then contact a Samsung
Electronics service center.
• If large amounts of dust or water enter the refrigerator, disconnect the power plug and
contact your Samsung Electronics service center.
- Otherwise there is a risk of re.
• Do not let children step on a drawer.
- The drawer may break and cause them to slip.
• Do not leave the doors of the refrigerator open while the refrigerator is unattended
and do not let children enter the refrigerator.
• Do not allow babies or children to go into a drawer.
- It can cause death from suffocation by entrapment or personal injury.
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• Do not overll the refrigerator with food.
- When you open the door, an item may fall out and cause personal injury or material
damage.
• Do not spray volatile material such as insecticide onto the surface of the appliance.
- As well as being harmful to humans, it may also result in an electric shock, re, or
problems with the product.
• Never put ngers or any objects into the water dispenser outlet, ice chute, or ice maker
bucket.
- It may cause a personal injury or material damage.
• Do not use or place any substances sensitive to temperature such as ammable sprays,
ammable objects, dry ice, medicine, or chemicals near or inside the refrigerator.
• Do not use a hair dryer to dry the inside of the refrigerator. Do not place a lighted
candle in the refrigerator to remove bad odors.
- This may result in an electric shock or re.
• Fill the water tank and ice cube trays with potable water only (tap water, mineral
water, or puried water).
- Do not ll the tank with tea, juice, or a sports drink. They can damage the
refrigerator.
• Do not stand on top of the appliance or place objects (such as laundry, lighted candles,
lighted cigarettes, dishes, chemicals, metal objects, etc.) on the appliance. This may
result in an electric shock, re, problems with the product, or injury. Do not put a
container lled with water on the appliance.
- If spilled, there is a risk of re or electric shock.
• Never stare directly at the UV LED lamp for long periods of time.
- This may result in eye strain due to the ultraviolet rays.
• Do not put a fridge shelf into the refrigerator upside down. The shelf stopper will not
work.
- The glass shelf could fall and cause personal injury.
• Keep ngers out of “pinch point” areas. Clearances between the doors and cabinet are
necessarily small. Be careful when you open the doors if children are in the area.
• If a gas leak is detected, avoid any naked ames or potential sources of ignition, and
air the room in which the appliance is standing for several minutes.
- Do not touch the appliance or power cord.
- Do not use a ventilating fan.
- A spark may result in an explosion or re.
• Use only the LED Lamps provided by the manufacturer or its service agents.
• Bottles should be stored tightly together so that they do not fall over or out.
• This product is intended only for the storage of food in a domestic environment.
Safety information
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Safety information
• Never put ngers or any objects into the water dispenser outlet, ice chute, or ice maker
bucket.
- This can cause a personal injury or material damage.
• Do not attempt to repair, disassemble, or modify the refrigerator yourself.
- Unauthorized modications can cause safety problems. To reverse an unauthorized
modication, we will charge the full cost of parts and labor.
• Do not use any fuse (such as cooper, steel wire, etc.) other than a standard fuse.
Safety information
• If your refrigerator needs to be repaired or reinstalled, contact your nearest Samsung
service center.
- Failing to do so may result in an electric shock, re, problems with the product, or
injury.
• If the interior or exterior LED lamp has gone out, contact your nearest Samsung service
center.
• If the refrigerator emits a burning smell or smoke, unplug the refrigerator immediately
and contact a Samsung service center.
- Failing to do so may result in an electric or re hazards.
• Pull the power plug out of the socket before changing the interior lamps of the
refrigerator.
- Otherwise, there is a risk of electric shock.
• If you experience difculty changing a non-LED light, contact a Samsung service
center.
• If the product is equipped with LED lamps, do not disassemble the Lamp Covers and
LED lamps yourself.
- Contact a Samsung service center.
• Plug the power plug into the wall socket rmly.
• Do not use a damaged power plug, damaged power cord, or loose wall socket.
- This may result in an electric shock or re.
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Usage cautions
CAUTION
• Do not re-freeze frozen foods that have thawed completely.
• Use only the ice maker provided with the refrigerator.
• To get the best performance from the product:
- Do not place food too close to the vents at the rear of the refrigerator as this can
obstruct free air circulation in the refrigerator compartment.
- Wrap food up properly or place it in airtight containers before putting it into the
refrigerator.
- Please observe maximum storage times and expiration dates of frozen goods.
• Do not put glass containers or bottles or carbonated beverages into the freezer.
- The container may freeze and break, and this may result in injury.
• Service Warranty and Modication.
- Any changes or modications performed by a 3rd party on this nished appliance
are not covered under Samsung warranty service, nor is Samsung responsible for
safety issues that result from 3rd party modications.
• Do not block the air vents inside the refrigerator.
- If the air vents are blocked, especially with a plastic bag, the refrigerator can be
over cooled. If a cooling period lasts too long, the water lter may break and cause
water leakage.
• If the refrigerator is disconnected from the power supply, you should wait for at least
ve minutes before plugging it back in.
• If large amounts of water enter the refrigerator, pull out the power plug and contact a
Samsung service center.
• Do not strike or apply excessive force to any glass surface.
- Broken glass may result in a personal injury and/or property damage.
• Fill the water tank and ice cube trays with potable water only (tap water, mineral
water, or puried water).
- Do not ll the tank with tea, juice, or a sports drink. They can damage the
refrigerator.
• If the refrigerator is ooded, shut off the power to the refrigerator and contact your
nearest Samsung service center.
- There is a risk of electric shock or re.
• Do not keep vegetable oil in your refrigerator’s door bins. The oil can solidify, making it
foul-tasting and difcult to use. In addition, the open container can leak and the leaked
oil can cause the door bin to crack. After opening an oil container, it is best to keep the
container in a cool and shaded place such as a cupboard or pantry.
- Examples of vegetable oil: olive oil, corn oil, grape-seed oil, etc.
Safety information
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Safety information
Cleaning cautions
CAUTION
• Do not spray water directly on the inside or outside of the refrigerator.
- There is a risk of re or electric shock.
• Do not use a hair dryer to dry the inside of the refrigerator.
• Do not place a lighted candle in the refrigerator to remove bad odors.
Safety information
- This may result in an electric shock or re.
• Do not spray cleaning products directly on the display.
- Printed letters on the display may come off.
• If any foreign substance such as water has entered the appliance, unplug the power
plug and contact your nearest Samsung service center.
- Failing to do so may result in an electric shock or re.
• Use a clean, dry cloth to remove any foreign matter or dust from the power plug
blades. Do not use a wet or damp cloth when cleaning the plug.
- Otherwise, there is a risk of re or electric shock.
• Do not clean the appliance by spraying water directly onto it.
• Do not use benzene, thinner, or Clorox (bleach) to clean the refrigerator.
- They may damage the surface of the appliance and may cause a re.
• Never put ngers or any objects into the dispenser outlet.
- This can cause a personal injury or material damage.
• Before cleaning or performing maintenance, unplug the appliance from the wall socket.
- Failing to do so may result in an electric shock or re.
• Use a clean sponge or soft cloth and a mild detergent in warm water to clean the
refrigerator.
• Do not use abrasive or harsh cleansers such as window sprays, scouring cleansers,
ammable uids, muriatic acid, cleaning waxes, concentrated detergents, bleaches,
or cleansers containing petroleum products on exterior surfaces (doors and cabinet),
plastic parts, door and interior liners, and gaskets.
- These can scratch or damage the material.
• Do not clean glass shelves or covers with warm water when they are cold. Glass
shelves and covers may break if exposed to sudden temperature changes or impacts
such as bumping or dropping.
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Critical disposal warnings
WARNING
• Children trapped inside a refrigerator can hurt themselves or suffocate to death.
• Please dispose of the packaging material from this product in an environmentally
friendly manner.
• Ensure that none of the pipes on the back of the refrigerator are damaged prior to
disposal.
• This product contains R-600a, a ammable gas, which is used as the refrigerant.
Contact your local authorities regarding safe disposal of this product.
• When disposing of this refrigerator, remove the door/door seals and door latch so that
small children or animals cannot become trapped inside. Children should be supervised
to ensure that they do not play with the appliance.
- If trapped inside, the child could be injured or suffocate to death.
• Cyclopentane is used in the insulation. The gases in the insulation material require
a special disposal procedure. Please contact your local authorities in regard to the
environmentally safe disposal of this product.
• Keep all packaging materials well out of the reach of children, as packaging materials
can be dangerous to children.
- If a child places a bag over his or her head, the child could suffocate.
Safety information
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Installation
Follow these instructions carefully to ensure a proper installation of this refrigerator and
to prevent accidents before using it.
• Use the refrigerator only for its intended purpose as described in this manual.
• Any servicing must be performed by a qualied technician.
• Dispose of the product packaging material in compliance with the local regulations.
• To prevent electric shock, unplug the power plug before servicing or replacing parts.
Installation
WARNING
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Refrigerator at a glance
01
02
06
07
09
05
10
04
A
B C
E
03
08
D
The actual refrigerator and provided component parts of your refrigerator may differ
from the illustrations in this manual, depending on the model and the country.
Type A
Installation
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Installation
07
09
05
06
10
A
E
03
08
D
Type B
Installation
01 AutoFill Pitcher ** A. Fridge
02 Water dispenser **
03 Camera *
04 Beverage Zone *
B. Beverage Center **
C. Showcase door *
D. Freezer
E. FlexZone
05 UV Deodorizing Filter *
06 Quick Space shelf
07 Water lter **
08 Tray Ice Maker *
09 Auto Ice Maker **
10 Main panel * (General type)
* Applicable models only
** Dispenser models only
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NOTE
• For energy efciency, keep all shelves, drawers, and baskets in their original positions.
• When closing the door, make sure the vertical hinged section is in the correct position
to avoid scratching the other door.
• If the vertical hinged section is reversed, put it back into the correct position, and then
close the door.
• Moisture may form at times on the vertical hinged section.
• If you close a door forcefully, the other door may open.
• If the internal or external LED lamp is out of order, contact a local Samsung service
center.
Installation
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Installation
Door bins
Your refrigerator ships with door bins of different types and sizes. If the door bins for
your refrigerator were packaged separately, use the gure below to help you position the
bins properly.
The actual refrigerator and provided component parts of your refrigerator may differ
from the illustrations in this manual, depending on the model and the country.
Installation
NOTE
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Step-by-step installation
STEP 1 Select a site
The site must:
• Have a solid level surface without carpeting or ooring that may obstruct ventilation
• Be out of direct sunlight
• Have adequate room for opening and closing the door
• Be away from any heat source
• Provide room for maintenance and servicing
• Have a temperature range between 50 °F (10 °C) and 110 °F (43 °C)
Installation
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Installation
A
B
C
C DE
D
Clearance
See the pictures and table below and on the next page for installation space requirements.
Installation
Model RF23DB****** RF23DG******
A
28 3/4"
(731 mm)
28 1/2"
(723 mm)
B 35 7/8" (912 mm)
C 70 3/4" (1797 mm)
D
73"
(1853 mm)
72"
(1830 mm)
E 72" (1830 mm)
Model RF29DB****** RF29DG******
A
34 1/4"
(869 mm)
33 7/8"
(861 mm)
B 35 7/8" (912 mm)
C 70 3/4" (1797 mm)
D
73"
(1853 mm)
72"
(1830 mm)
E 72" (1830 mm)
A. Depth
B. Width
C. Height (without hinge)
D. Overall Height
E. Height (with hinge)
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01
02 02
04 04
03
0605
07
Model RF23D******* RF29D*******
01
more than 50 mm
recommended
02 125°
03 59" (1498 mm)
04 11 3/4" (295 mm)
05 24" (610 mm)
29 3/8"
(748 mm)
06 2 1/4" (55 mm)
07 43" (1093 mm)
48 1/2"
(1231 mm)
NOTE
The measurements of your refrigerator
may differ from those listed above,
depending on the measuring method.
Installation
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Installation
STEP 2 Flooring
If the refrigerator cannot pass through the entrance due to its size, see Door removal for
entrance.
Installation
NOTE
To prevent oor damage, make sure the
front leveling legs are in the upright
position.
• The surface you install the refrigerator
on must support a fully loaded
refrigerator.
• To protect the oor, put a large piece
of cardboard along the path to the
refrigerator's nal installation location.
• Once the refrigerator is in its nal
position, do not move it unless
necessary to protect the oor. If you
have to move the refrigerator, place
thick paper or cloth such as old carpets
along the path of movement.
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STEP 3 Door removal for entrance
If the refrigerator cannot pass through the entrance to your home or kitchen due to its
size, follow these instructions to remove and then re-install the refrigerator's doors. If you
do not need to remove the doors, go to page 33 to continue the installation procedure.
WARNING
Unplug the power cord of the refrigerator before removing the doors.
Tools required (not provided)
Phillips screwdriver Flat-head screwdriver Socket wrench 3/8" (10 mm)
Pliers Allen wrench 1/4" (5 mm)
Detach the fridge doors
Installation
1. With the doors closed, use a Phillips
screwdriver to remove the screws (x3)
from the top cover. Pull up and remove
the top cover with the connectors.
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Installation
Installation
2. Disconnect the two wire connectors
on the left door. The position of the
connectors differs with the model.
CAUTION
• Do not remove both doors
simultaneously. Make sure to remove
one door at a time. Otherwise, any of
the doors may fall and cause physical
injury.
• Make sure the refrigerator is off before
disconnecting the connectors.
3. Disconnect the water tube from the
coupler on the left door as shown.
- This step does not apply to the
models without the AutoFill Pitcher
and the water dispenser.
4. Gently draw up the clamp in several
steps. To prevent nger injuries, do not
apply a sudden force to the clamp.
5. Pull up the clamp to remove.
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6. Open the door 90 degrees. While
holding the door, pull up and remove
the top hinge. Be careful not to damage
the connector wires when you remove
the hinge.
7. Gently pull up the door vertically to
remove. Do not apply excessive force
to the door. The door may fall, causing
physical injury.
8. Lay the door down on a at surface.
9. Repeat steps 1-8 for the other door,
except for step 3. There is no water
tube on the right side door.
- Step 2 does not apply to the models
without the Showcase door.
Installation
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Installation
A
Detach the freezer doors
• Be sure to remove the fridge doors before removing the freezer doors.
• Use caution when disconnecting the bottom connectors.
Installation
CAUTION
1. Open the freezer door.
2. Use a Phillips screwdriver to remove
the screw holding the cover (A).
- This step only applies to the right
side freezer door (FlexZone door).
3. Disconnect the wire connectors.
- This step only applies to the right
side freezer door (FlexZone door).
4. Locate the hinge shaft. While holding
the door with one hand, use a at-head
screwdriver or Allen wrench to press
the shaft down. Make sure to hold the
door to prevent the door from falling.
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5. To prevent contact with the middle
hinge, slightly tilt the door to the front,
and then lift it up to remove.
6. Repeat steps 1-5 for the other door,
except for steps 2 and 3.
To reattach the freezer doors
CAUTION
• The freezer doors must be re-attached before the fridge doors.
• Be careful not to damage or step on the wires during this process.
Installation
1. Insert the freezer door into the bottom
hinge while pushing the freezer door in
the direction of the arrow.
CAUTION
• Be careful not to damage or step on the
wires during this process.
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Installation
Installation
2. While pressing the hinge shaft down,
position the door so that the hinge shaft
is below the shaft hole in the middle
hinge. Release the hinge shaft so that it
enters the shaft hole.
3. With the door open, connect the bottom
connectors in the direction of the
arrows.
- This step only applies to the right
side freezer door (FlexZone door).
4. Attach the cover using a Phillips
screwdriver. Be careful not to damage
or step on the connectors.
- This step only applies to the right
side freezer door (FlexZone door).
5. Repeat steps 1-5 for the other door,
except for steps 3 and 4.
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To reattach the fridge doors
1. While holding the door open by more
than 90 degrees, insert the shaft on
the middle hinge into the hole on the
bottom of the door.
2. Put the top hinge into position on the
top of the refrigerator, and then insert
the hinge shaft into the top hole of the
door. Make sure the wires from the
door pass through the hole in the hinge
shaft.
3. Insert the clamp in the direction of the
arrow.
Installation
4. Push back the clamp as shown.
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Installation
Installation
5. Connect the wire connectors.
CAUTION
• Make sure the wire connectors are
connected properly. Otherwise, the
display will not operate.
6. Connect the water tube.
- This step does not apply to the
models without the AutoFill Pitcher
and the water dispenser.
CAUTION
• To prevent water leaks, make sure the
red clips tighten the coupler properly.
• Keep the clips out of children’s reach.
7. Repeat steps 1-5 for the other door.
- Step 5 does not apply to the models
without the Showcase door.
8. Attach the top cover with the front side
rst, and then press down on its back
to get it into position. Then, tighten the
screws (x3).
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STEP 4 Leveling the refrigerator
Adjusting the front height
CAUTION
• When installed, the refrigerator must be leveled on a at, solid oor. Not leveling the
refrigerator can cause damage to the refrigerator or physical injury.
• Leveling must be performed with the refrigerator empty. Make sure no food items are
inside the refrigerator.
• For safety reasons, adjust the front a little higher than the rear.
Level the refrigerator using the special screws (levellers) on the front legs. Use a at-head
screwdriver to turn the levellers.
Insert a at-head screwdriver into the
leveler of the front left or right leg. Turn
the leveler clockwise to raise or turn it
counterclockwise to lower.
Installation
Adjusting the rear side height (applicable models only)
If you need to raise the rear side of the
refrigerator to level it, you can use the
provided level adjustment pad(s). Follow
these instructions to raise the rear side of
the refrigerator.
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Installation
Installation
1. Choose the position on the oor where
you need to attach the level adjustment
pad.
2. Peel the double-sided tape on the
bottom of the level adjustment pad.
3. Attach the level adjustment pad to the
oor.
4. If you need to further raise the rear
height, attach another adjustment pad
on top of the rst level adjustment pad.
NOTE
• You may skip this step if you can
level the refrigerator using a single
attachment pad.
• Make sure the ribs on the rst
adjustment pad are inserted into the
grooves of the second level adjustment
pad.
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STEP 5 Adjust the door height
A
Adjusting the height with the height lever (applicable models only)
• Before aligning the door height, make
sure the refrigerator is level. Use the
leveling legs for this purpose.
• You can use the height lever at the
bottom of the right-side door of the
fridge. Open the right-side door of the
freezer with both fridge doors closed
and use the lever to adjust the door
height.
• Turn the height lever (A) until the two
doors are aligned at the top. Turn the
lever toward UP (as marked) to raise
the right-side door and turn it toward
DOWN (as marked) to lower the door.
• Lift the fridge door slightly to make
alignment easier. The maximum
adjustable height is 3 mm.
- The lever will not turn past the
maximum limit. It may make a noise
it if is turned too far.
- Excessive height may interfere with
the upper hinge cover of the fridge
door.
• If you align the door height with the
door bins empty and then store items in
the bins, the heights may differ again. If
this happens, follow the steps above to
realign the doors.
Installation
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Installation
A
B
Adjusting the height with the snap rings
For the models with the height lever on the right-side door of the fridge, use the snaps
rings only if you cannot align the doors with the height lever.
Installation
NOTE
The height of a door can be adjusted using
the provided snap rings, which come in
4 different sizes (1 mm, 1.5 mm, 2 mm,
and 2.5 mm).
1. Check the height difference between
the doors, and then lift up and hold the
door with the lower height.
2. Insert a suitable-sized snap ring (A)
between the door grommet (B) and the
hinge as shown.
CAUTION
• Insert only one snap ring. If you insert two or more snap rings, the rings may slip out
or make a rubbing noise.
• Keep the snap rings out of children’s reach and keep them for future use.
• Do not raise the door too much. The door can contact and damage the top cover.
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Adjusting the freezer door height (applicable models only)
• Before aligning the door height, make
sure the refrigerator is level. Use the
leveling legs for this purpose.
• You can adjust the height of both
freezer doors using the lever located at
the bottom hinge.
• Open the door, lift it a little, and then
turn the lever left or right to adjust the
height.
Adjusting the gap between the fridge doors and the main body of the refrigerator
(applicable models only)
• You can adjust the gap between both
fridge doors and the main body of the
refrigerator using the adjustment bolt
located at the bottom of the fridge
compartment.
• Lift the door gasket and located the
adjustment bolt underneath the gasket.
Use the 4 mm Allen wrench to adjust
the gap.
CAUTION
Make sure you rmly attach the gasket.
Otherwise, cold air from the refrigerator
may leak.
Installation
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Installation
A
B
Adjusting the gap between the doors and the main body of the refrigerator (applicable
models only)
Installation
You can adjust the gap between all
four doors and the main body of the
refrigerator using the adjustment dial.
(Refer to the gure for the location of the
adjustment dial.)
1. Open the door that is closer to the main
body than the others. Then, turn the
adjustment dial (A) counterclockwise
until the gap becomes even with the
others.
2. After adjusting the gap, turn the locking
nut (B) to lock the adjustment dial.
NOTE
Each time you turn the adjustment dial,
the gap is adjusted by 1 mm. However, the
door may not close properly if you adjust
the door by more than 1.5 mm.
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STEP 6 Connect the water line
A
B
C
A
B
You must connect a water line from the main water supply to your refrigerator to use the
water dispenser or the auto ice maker. A water lter is provided for removing unwanted
particles from the main water supply, but it does not sterilize or eliminate microorganisms
in the water, and you may need to purchase a water purifying system for that purpose.
Water pressure
The water pressure supplied to the refrigerator must meet the following requirements:
Minimum Maximum
30 psi (206 kPa) 125 psi (861 kPa)
If the refrigerator is installed in an area where minimum water pressure cannot be met,
you can install a booster pump to compensate for the low water pressure.
Connect the water supply line to the main water supply
NOTE
• Only connect the water line to potable water.
• Water line installation kits are available at extra cost from your retailer. We
recommend using a water line installation kit that contains copper tubing and a 1/4” (6
mm) compression nut.
1. Shut off the main water supply.
2. Insert the pipe clamp (B) and the
shutoff valve (C) into the cold water
line (A).
3. Connect the water line installation kit
(A) to the shutoff valve (B).
Installation
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Installation
01
04
B-1 B-2
02
03
05
06
C
A
B
Connect the water supply line to the refrigerator
There are several items you must purchase to complete this connection. You may nd
these items sold as a kit at your local hardware store.
Copper Tubing
Plastic Tubing
Installation
• 1/4" copper tubing
• 1/4" compression nut (1 pc)
• Ferrule (2 pcs)
• 1/4" plastic tubing with molded end (Bulb)
• 1/4" compression nut (1 pc)
A The water line from the
refrigerator
Compression nut (1/4”)
01
(Assembled)
02 Plastic tubing (Assembled)
Compression tting
03
(Assembled)
B The water line from the main
water supply
NOTE
You can choose the water line
from the main water supply to
be copper tubing (B-1) or plastic
tubing (B-2).
Copper tubing (Not
B-1
supplied)
B-2 Plastic tubing (Not supplied)
04 Ferrule (Not supplied)
05 Molded end (Bulb)
Compression nut (1/4”) (Not
06
supplied)
C Water line
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NOTE
Assemble water lines must be kept
straight.
Page 41
1. Connect the water line from the main water supply (B) to the assembled compression
tting (03).
- If you are using copper tubing (B-1), slip the compression nut (06) (not supplied) and
ferrule (04) (not supplied) on the copper tubing (B-1) (not supplied) as shown in the
gure.
- If you are using plastic tubing (B-2), insert the molded end (Bulb) (05) of the plastic
tubing (B-2) (not supplied) into the compression tting (03).
CAUTION
- If you use plastic tubing (B-2), do not use it without the molded end (Bulb) (05).
- Leaving the water line disconnected may cause the water valve to produce a
buzzing sound over time. If this is the case, make sure that the ice making function
is turned off and do not attempt to use the water dispenser.
2. Tighten the compression nut (06) onto the compression tting (03). Do not over-
tighten the compression nut (06).
3. Turn the water on and check for any leakage. If you nd water drops or leakage in
the connection areas, turn off the main water supply. Check the connections and, if
necessary, tighten.
- Check if the water dispenser works properly. Press the water dispenser lever until
the water runs from the water outlet.
4. Flush 3 gallons of water through the lter before drinking or using the water from the
refrigerator. (Flush approximately 5 to 6 minutes.) To ush, press a large glass or cup
against the water dispenser lever. Fill the glass, empty it, and then repeat.
5. After you turn on the refrigerator, let the ice maker make ice for 1 to 2 days. Over that
period of time, throw out the rst 1 or 2 buckets of ice the ice maker makes to ensure
all impurities have been removed from the water line.
Installation
CAUTION
• Do not mount the water lter or water
line on any part of the refrigerator. This
may damage the refrigerator.
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Installation
Installation
• If you have to relocate the refrigerator
after connecting the water line, make
sure the joined section of the water line
is straight.
NOTE
• If you have to repair or disassemble
the water line, cut off 1/4“ of the plastic
tubing to make sure you get a snug,
leak-free connection.
• You can test the water line quickly
using a paper cup. Under normal
conditions, the water dispenser can
ll a 53/4 oz. (170 cc) cup in about 10
seconds.
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STEP 7 Initial settings
By completing the following steps, the refrigerator should be fully functioning.
1. Plug the power cord into the wall socket to turn the refrigerator on.
2. Open the door, and check if the interior light lights up.
3. Set the temperature to the coldest setting, and wait for about an hour. Then, the
freezer will be slightly chilled, and the motor should be running smoothly.
4. Wait until the refrigerator reaches the set temperature. Now the refrigerator is ready
for use.
STEP 8 Final check
When installation is complete, conrm that:
• The refrigerator is plugged into an electrical outlet and grounded properly.
• The refrigerator is installed on a at, level surface with a reasonable clearance from
walls and cabinets.
• The refrigerator is level and is sitting rmly on the oor.
• The door opens and closes freely, and the interior light turns on automatically when
you open the door.
Installation
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Operations
Main panel
General type
01 Display Displays the menu, settings, and other information.
02 Buttons
Operations
01
02
• When the display is off, tap any button to wake up the display.
• Tap or to navigate left and right.
• Tap to conrm your selection.
• Tap and hold to enter the AP mode. (For more information,
see the “SmartThings > Getting started” section on page 54.)
NOTE
• If the door is left open for 5 minutes, the internal light will blink for 5 minutes and
turn off. It is to alert deaf and hard of hearing users that a door is open. Note that this
function is normal.
• When you change the temperature on the panel, the panel displays the actual
temperature inside the refrigerator until the temperature matches the temperature you
set. Then, the panel displays the new set temperature. Note that it will take time for the
refrigerator to reach the new temperature. It is normal. During this time, you need not
set the temperature again.
Using the main panel
1. Tap any button ( , , or ) to wake up the display.
2. Tap or to select the desired menu, and then tap to conrm.
3. Tap or to select the desired setting, and then tap to conrm.
- For more information on available settings, see the Menu descriptions section.
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Menu descriptions
Fridge
Freezer
FlexZone
• You can set the fridge temperature from 34 to 44 °F (1 to 7 °C)
or set the Power Cool function.
• Power Cool speeds up the cooling process at maximum fan
speed. The fridge keeps running at full speed for two and a
half hours and then returns to the previous temperature.
• You can set the freezer temperature from -8 to 5 °F (-23 to
-15 °C) or set the Power Freeze function.
• Power Freeze speeds up the freezing process at maximum fan
speed. The freezer keeps running at full speed for 50 hours
and then returns to the previous temperature. To freeze large
amounts of food, activate Power Freeze for at least 20 hours
before putting food in the freezer.
• You can set the FlexZone mode from one of the following
modes.
- Freeze: The temperature is set to the same temperature as
the freezer.
- Soft Freeze: The temperature is set to 23 °F (-5 °C).
- Meat/Fish: The temperature is set to 30 °F (-1 °C).
- Fruit/Veggies: The temperature is set to 36 °F (2 °C).
- Beverage: The temperature is set to 41 °F (5 °C).
CAUTION
• Select the FlexZone mode according to the type of food you
store in there.
• Do not store meat or food in the FlexZone with the Fruit/
Veggies or Wine mode. Meat or food may spoil.
• Do not store glass bottles in the FlexZone in Freeze or Soft
Freeze mode. They may break and cause physical injury.
Operations
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Operations
Beverage Zone *
Operations
• You can set the Beverage Zone mode from one of the
following modes.
- Beverage: The temperature is set to the same temperature
as the fridge.
- Wine/Dessert: The temperature is set to 4 to 5 °C higher
than the fridge, which is ideal for keeping desserts, wines,
butter, and jam.
CAUTION
• Storing food in Wine/Dessert mode can result in a shorter
storage time period because the temperature is higher than in
the fridge. Therefore, if the food is not going to be consumed
within a few days or is sensitive to temperature changes, keep
it in the fridge.
• Store any opened or leftover desserts, butter, jams, etc. in the
Beverage mode or in the fridge.
NOTE
• Beverage Zone is for storing beverages, wines, and desserts
that you plan to consume immediately.
• The number of door openings, amount of stored foods, and
temperature setting can affect the storage time.
• You can set the AutoFill Pitcher mode from one of the
following modes.
- On: Set to ll your water pitcher automatically.
- Off: Set to turn off the function.
AutoFill Pitcher *
Cubed Ice * You can start or stop making cubed ice.
Ice Bites * You can start or stop making ice bites.
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NOTE
You can put tea or fruit into the infuser to make infused tea
or water. If you want to keep the infused water in its initial
concentration, turn the AutoFill Pitcher function off. (For more
information, see the Water pitcher (AutoFill Pitcher) (applicable
models only) section on page 64.)
Page 47
Whiskey Ball Ice *
• You can start or stop making ice balls. The ice maker can make
3 to 9 ice balls every 24 hours, and you can select from the
following options.
- 3 spheres, 6 spheres, 9 spheres*, Off
- The default setting is 6 spheres.
- The ice is more transparent if you choose the smaller
amount.
• The ice maker stops making ice when it detects the full ice
bucket (usually about 12 to 15 ice balls, depending on how
the ice balls are stacked within the ice bucket).
- To make new ice, make some room in the ice bucket by
removing the ice balls.
• The ice maker may stop making ice depending on the way ice
balls stack in the ice bucket. Arrange the ice balls if too many
ice balls stack on one side of the bucket.
• The ice maker may not produce perfect sphere-shaped ice or
you may notice air bubbles in the ice after the freezer has just
been installed, the lter has been replaced, or if the power has
been off for a certain time because of a power outage.
- If you want to eliminate air bubbles in the ice, pour out the
AutoFill Pitcher 6 times (about 12 liters).
Operations
CAUTION
• Make sure to put the whiskey ball ice maker pad in the right
direction. (For more information, see the Auto Ice Maker
section on page 69.)
- The ice maker may stop making whiskey ball ice if you
remove the whiskey ball ice maker pad from the ice bucket
or if it is inserted in the wrong direction.
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Operations
Settings
Operations
You can change the settings for the following functions. Tap or
to select the menu, and then tap to conrm.
UV Deodorizing Filter *: You can turn the UV Deodorizing Filter
on or off.
Auto Open Door *: You can turn the Auto Open Door function on
or off. (For more information, see the Auto Open Door function
(applicable models only) on 61 page.)
Water Filter Reset *: When you get the lter replacement
message on the display, select this menu, and replace the lter
according to onscreen instructions.
Temp. Unit: You can set the temperature scale to Celsius or
Fahrenheit.
Peak Demand *: You can turn the Peak Demand function on or off.
(For more information on Peak Demand function, see the SMART
GRID Function (Demand Response) section on page 56.)
Welcome Lighting: You can turn on or off the Welcome Lighting
(For more information, see the Welcome Lighting (applicable
models only) section on page 60.)
Sounds: You can turn on or off the sound of the buttons (and
Auto Open Door function*).
Door Alarm: You can turn on or off the Door Alarm.
Wi-Fi: You can turn on or off the Wi-Fi Connect. Turn it on to
control and monitor your refrigerator on the SmartThings app.
(For more information on SmartThings, see the SmartThings
section on page 53.)
* applicable models only
NOTE
Using Power Cool or Power Freeze increases energy consumption.
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Activating or deactivating the Sabbath mode
The Sabbath mode stays active for 85 hours once it is activated. After that, it will be
deactivated automatically.
• To activate or deactivate the Sabbath mode, tap and hold and simultaneously for
6 seconds. Then, tap .
- When the refrigerator is in the Sabbath mode, the buttons, display, and internal
lights do not function. The refrigerator and freezer, however, continue to cool.
NOTE
If the refrigerator powers off and restarts (for example, if there is a power failure), the
Sabbath mode remains active. To end Sabbath mode, you must deactivate it as instructed
above.
Activating or deactivating the Cooling Off mode
The Cooling Off mode (also called the Shop mode) is designed for retailers to display
refrigerators on a retail oor. In the Cooling Off mode, the refrigerator’s fan motor and
lights operate normally, but the compressors do not run, so neither the refrigerator nor
the freezer becomes cold.
• To activate or deactivate the Cooling Off mode, tap and hold and simultaneously
for 6 seconds. Then, tap .
- When the Cooling Off mode is on, the refrigerator chime sounds, and the
refrigerator shows the “Cooling Off mode turned on” message.
Operations
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Operations
01
02
Family Hub type
Home screen
NOTE
• For more information about other menus and apps available on the Refrigerator app.
See the Online manual of your refrigerator.
• The content of apps and widgets, or their design is subject to change or support may
be discontinued without notice, depending on the content provider’s policy.
• Children's use of the refrigerator's functions, apps, and services must be supervised by
adults.
• Underage transactions with the services must be supervised by adults.
01 Home screen
02 Soft buttons
Operations
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01 Home screen
01 02 03 04 05 06
• Tap a desired app or widget to launch it.
• On the home screen, you can add or remove items such as apps, widgets, pictures,
videos, drawings, and texts.
• Tap and hold an item to enter Edit mode. In Edit mode, you can drag and drop an item
to a new location on the home screen. When you move the item to a new location, the
item turns red if the location is not available.
02 Soft buttons
01 Bixby
- Tap to use Bixby.
02 Task Manager
- Tap to open the Task Manager.
03 Home
- Tap to open the Home screen.
04 Return
- Tap to return to the previous screen.
05 Notication
- Tap to display the Quick Panel.
06 Hide/Show
- Tap to hide or show Soft buttons.
- The Hide/Show button only appears
when an app is active.
Operations
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Operations
Fridge Manager
On the Home screen, tap the Fridge Manager app.
• You can set the desired temperature or modes for each compartment.
• For more detailed information on the Fridge Manager app, check the online manual.
• To access the online manual from your Family Hub refrigerator, tap Setting > Help &
Contact Us > Online Manual.
Display reset (applicable models only)
If you encounter an abnormal symptom on the display, try resetting the display. This may
solve the symptom.
1. Open the fridge door and locate the
switch cover on the top right corner of
the door.
2. Push up the cover to reveal the power
switch.
Operations
3. Turn the power off and turn it on again.
4. Reinsert the switch cover to the end
until you hear a clicking sound.
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SmartThings
Installation
Visit the Google Play Store, Galaxy Apps, or Apple App Store and search for “SmartThings”.
Download and install the SmartThings app provided by Samsung Electronics to your smart
device.
NOTE
• The supporting software version of the SmartThings app is subject to change according
to the OS supporting policy the manufacturer provides. In addition, as for the
SmartThings app or the functions that the app supports, the new application update
policy on the existing OS version can be suspended due to usability or security reasons.
• The SmartThings app is subject to change without notice to improve usability or
performance. As the mobile phone OS version is updated every year, the SmartThings
is also updated continually according to the latest OS. If you have enquiries regarding
the items mentioned above, please contact us on [email protected]
• Recommended encryption systems include WPA/TKIP and WPA2/AES. Any newer or
unstandardized Wi-Fi authentication protocols are not supported.
• Wireless networks may be affected by the surrounding wireless communication
environment.
• If your Internet service provider has registered the MAC address of your PC or modem
for identication, your Samsung Smart Refrigerator may fail to connect to the Internet.
If this happens, contact your Internet service provider for technical assistance.
• The rewall settings of your network system may prevent your Samsung Smart
Refrigerator from accessing the Internet. Contact your Internet service provider for
technical assistance. If this symptom continues, contact a local Samsung service center
or retailer.
• To congure the wireless access point (AP) settings, see the user manual of the AP.
• Samsung Smart Refrigerators support both Wi-Fi 2.4 GHz with IEEE 802.11 b/g/n and
Soft-AP protocols (IEEE 802.11 n is recommended).
• Unauthorized Wi-Fi wireless routers may fail to connect to applicable Samsung Smart
Refrigerators.
Operations
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Operations
Samsung account
You are required to register your Samsung account to use the app. If you don’t have a
Samsung account, follow the app’s onscreen instructions to create a free Samsung account.
Getting started
Turn on the device you want to connect, open the SmartThings app on your phone, and
then follow the instructions below.
If a pop-up appears saying that a new device has been found, tap ADD NOW.
If a pop-up doesn't appear, tap the + button, and then select the device you want to
connect from the list of available devices.
If your device isn't in the list of available devices, tap Supported Devices, select the device
type (Refrigerator), and then select the specic device model.
Follow the instructions in the app to set up your device. Once setup is complete, your
refrigerator will appear as a "card" on your Devices screen.
Integrated control
You can monitor and control your refrigerator at home and on the go.
• Tap the refrigerator icon on the SmartThings Dashboard or tap the Devices icon at the
Operations
• Check the operation status or notications related to your refrigerator, and then
bottom of the Dashboard, and then tap the refrigerator "card" to open the Refrigerator
page.
change options or settings if necessary.
NOTE
Some options or settings of the refrigerator may not be available for remote control.
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Category Item Description
You can set and monitor the desired
temperature of the fridge.
You can set and monitor the desired
temperature of the freezer.
You can turn Power Cool on or off, and check
the current settings.
You can turn Power Freeze on or off, and
check the current settings.
You can set and monitor the desired mode of
the FlexZone.
Monitor &
Control
Fridge Temperature
Freezer Temperature
Power Cool
Power Freeze
FlexZone
Cubed Ice *
Ice Bites *
You can turn the ice making function on or off,
and check the current settings of the function.
Whiskey Ball Ice *
You can turn the AutoFill Pitcher function on
AutoFill Pitcher *
or off, and check the current settings of the
function.
Abnormally high
temperature
This alarm is triggered when the fridge, the
freezer, or the FlexZone has abnormally high
temperatures.
This alarm is triggered if the fridge door, the
Door opening
Alarms
AutoFill Pitcher
overowing *
Water lter
replacement *
Inside Image *
freezer drawer, or the FlexZone drawer is open
for a specic time.
If the AutoFill Pitcher function senses an
overow, it triggers this alarm to let you know
the status of the overow.
This alarm reminds you that the water lter
must be replaced.
You can view the inside of the refrigerator and
can see if you need to replace food items.
Operations
* applicable models only
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Operations
Recommendations for voice recognition
(Applicable to Family Hub type only)
For the voice recognition function, there is a built-in microphone at the top of the
refrigerator’s display. To use the voice recognition function:
• Stand no more than 3 feet (1 meter) from the refrigerator and speak loudly and clearly
• Speak at a regular pace. Reduce ambient noises, such as noises from a living-room TV.
The voice recognition function may not work if you stand more than 3 feet (1 meter)
away or if you speak too softly.
SMART GRID Function (Demand Response)
(applicable models only)
When the refrigerator operates in SMART GRID (Demand Response) mode, the Energy
Management function can control energy usage or delay the operation of some functions
Operations
to save money when energy prices or demand are the highest.
In addition, to use the Smart Grid (Demand Response) function, you must register for the
service with your electric company. The company must have an EMS (Energy Management
System) that supports SEP (Smart Energy prole).
towards the built-in microphone.
NOTE
NOTE
• You can deactivate the SMART GRID (Demand Response) function at any time using the
Peak Demand Off function.
• You can use monitor your energy consumption or turn energy-related features on and
off using the SmartThings app. You must install the SmartThings app on your mobile
device and connect the refrigerator to a Wi-Fi connection to use this feature.
Using the SMART GRID (Demand Response) Function
This feature monitors energy prices and demand information from your utility company
and sends notications to the refrigerator to run high energy consuming tasks during offpeak times when electricity costs and demand are lower.
If the refrigerator receives the SMART GRID (Demand Response) signal (DAL or TALR),
the refrigerator will operate in Delay Appliance Load (DAL) or Temporary Appliance Load
Reduction (TALR) mode.
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Delay Appliance Load
The refrigerator responds to a DAL signal by providing a moderate load reduction for the
duration of the delay period. This function controls functions that consume a lot of energy
such as adjusting the Cooling system, running the defrost cycle, and making ice.
• DAL mode is automatically deactivated after it lasts for the amount of time stipulated
by the DAL signal (max. 4.5 hours) or when the Peak Demand Off key is pressed.
Temporary Appliance Load Reduction
The refrigerator responds to a TALR signal by aggressively reducing the load for a short
time period. This function reduces energy consumption by stopping the compressor
and controlling the functions that consume a lot of energy such as the defrost cycle and
making ice.
• TALR mode is automatically deactivated after it lasts for the received duration (max.
15 minutes), or when the Peak Demand Off key is pressed. The mode is immediately
deactivated and the refrigerator returns to the normal state when the door is opened
or closed, or the dispenser is used.
Operations
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Operations
Peak Demand Off (Override mode)
When you want the refrigerator to ignore the SMART GRID (Demand Response) signal
from the utility company, you can activate Peak Demand Off (Override mode).
When you activate Peak Demand Off (Override mode), the refrigerator ignores the SMART
GRID (Demand Response) signal and is not controlled by the utility company.
You can activate or deactivate this mode from the main panel or on the SmartThings app.
Activating and deactivating Peak Demand Off (Override mode)
General type
1. Tap any button ( , , or ) to wake up the display.
2. Tap or to select Settings, and then tap to conrm.
3. Tap or to select Peak Demand, and then tap to conrm.
4. Tap or to select On or Off, and then tap to conrm.
Family Hub type
1. Tap the Fridge Manager icon on the Home screen.
2. Open the Fridge Settings menu at the bottom of the screen.
3. Open the Demand Response menu.
Operations
4. Turn the Peak Demand Off (Override mode) on or off. Drag the button to activate or
deactivate “Demand Off”.
Energy management functions available on the SmartThings app
• Energy consumption monitoring (for the past and current month)
- Shows the accumulated power consumption. Power consumption data is updated
every 10 minutes.
NOTE
The energy consumption report may differ from the power consumption specications of
the product depending on the operating environment and the stored food.
• Demand response monitoring
• Activating/deactivating Peak Demand Off (Override) mode
• Defrost Delay
- Delay Defrost saves energy by delaying the defrost operation in a 24-hour cycle to
a time specied by the user. To change the delay time, use the Delay Defrost menu
on the app. By default, the delay time is set as below:
November 1 to April 30 6 AM to 10 AM
May 1 to October 31 3 PM to 7 PM
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Provision for Open Access to the Connected Product Requirements
B A
1. SGIP Open Standards (Smart Energy Prole 2.0 - http://www.csep.org/)
- Energy Consumption Reporting
- Demand Response
2. Samsung OPEN API
- Operational Status, User Settings & Messages
- ICE Maker Status
- Door Open Alarm
- DR Status
- Delay Defrost Capability
- Set Schedule of the Defrost Delay
- Get Schedule of the Defrost Delay
- Delete Schedule of the Defrost Delay
- Defrost Delay On/OFF
Special features
Beverage Center (applicable models only)
A. Fridge door handle
B. Beverage Center handle
Operations
The left fridge door has two handles on
the bottom. To use the AutoFill Pitcher,
drink cold or puried water, press handle
(B) to open the Beverage Center.
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Operations
Welcome Lighting (applicable models only)
• You can change the Distance and Reaction time settings of the Welcome Lighting
Operations
• When you get close to the refrigerator,
the fridge light turns on automatically,
allowing you to see inside the fridge
without opening the doors.
- There is a motion detection sensor
on the underside of the fridge door.
- The maximum time for the fridge
light to stay on is 30 seconds.
• If you have installed the refrigerator for
the rst time or re-installed it, you must
set the Welcome Lighting function to On
from the main panel or the SmartThings
app to use the function.
- The default setting is Off.
sensor in the SmartThings app.
- The default Distance setting is Middle (about 50 cm).
- The default Reaction time setting is Fast.
- You must be within the detection distance of the sensor for the Welcome Lighting to
work.
- The distance which the Welcome Lighting sensor detects can vary depending on
the installation and usage environment in your home. (Approaching direction to the
refrigerator, material, and color of the recognizable parts such as clothes, objects,
etc., movement through the kitchen, etc.)
NOTE
• The Welcome Lighting can turn on even when a person or large pet walks past in front
of the refrigerator.
• If the Welcome Lighting sensor detects an object, the Welcome Lighting may turn on
and off. Move any object (such as a chair) away from the Welcome Lighting sensor.
• The Welcome Light sensor can be desensitized when it becomes dirty with foreign
substances or dust. Regularly clean the sensor with a clean cloth.
• Highly reective objects, such as mirrors, within the Welcome Lighting sensor’s range
can make the Welcome Lighting work from a distance.
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Auto Open Door function (applicable models only)
The Auto Open Door function does not apply to the freezer doors.
Touch the sensor near the door handle of
the fridge. The door will open.
• The default setting is Off.
• To turn on the function, refer to the
followings.
- General type: On the main panel,
select Settings > Auto Open Door and
select On.
- Family Hub type: On the Fridge
Manager app, tap Settings, and then
turn on the Auto Open Door.
NOTE
• If both sensors are touched
simultaneously, the door on the rst
touched sensor opens and then so does
the other door within about 2 seconds.
• The door does not close automatically.
Close the door manually after use.
• The angle (degree) at which the fridge
doors open may vary depending on the
installation environment, such as the
oor where the refrigerator is installed,
the level of the refrigerator, and the
load of the food stored in the door bin.
- If the doors open too wide or not
wide enough, check and make
sure the refrigerator is level. (For
more information, see the “STEP 4
Leveling the refrigerator” section on
page 33.)
Operations
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Operations
CAUTION
• The Auto Open Door function may malfunction if you open and close the door
repeatedly.
• Do not push or force stop the door while it is opening automatically. It may cause the
product to malfunction.
- Be cautious not to get hit by the doors when they open automatically.
• If the door resists opening after repeated door opening, wait for about a minute and
then try again. (It may be hard to open the door immediately after closing it due to
air pressure change inside the refrigerator which occurs when you open and close the
door.)
• Accidental touches to the sensor can cause the door to open, verify that it is closed.
Operations
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AI Vision Inside (applicable models only)
• The AI Vision Inside does not support food management for the freezer.
• For the Family Hub type model, tap AI Vision Inside > Settings > AI food recognition
guide to see the user guide.
• You can manage the food coming in and
out of the fridge using the camera on
the top part of the fridge.
- To use this feature, your refrigerator
must be connected to a network
through SmartThings.
- You must complete the initial setup
of the camera to use it.
• It checks food stored on the fridge
shelves and door bins, or alerts you
about the food that is nearing the
expiration date.
• When you open the fridge door, it is
recommended that you put food in
or out of the fridge after hearing the
recognition beep. Pause for a moment
or move slowly within the camera
range.
- If you put several foods in the fridge
at once, they will be registered
as one food, so please put them
separately.
- When you take out a food, let the
same side exposed to the camera as
when you put it, and it must not be
covered by more than 65%.
Operations
CAUTION
Do not get close to the camera. Otherwise,
you will be photographed of your body.
• If you do not wish to use the AI Vision
Inside feature, turn off the AI Vision
camera on the AI Vision Inside app's
settings or cover the AI Vision camera
with a sticker.
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Operations
01
02
03
04
NOTE
• If the fridge lights are turned off or the surroundings are dark, its recognition rate may
be lower.
• Ensure that the characteristics of an incoming item such as food are clearly visible (so
clearly distinguished from other items), which can improve the accuracy of incoming/
outgoing matching.
• Food in storage containers can be written in large and bold letters to help with
incoming/outgoing matching.
Water pitcher (AutoFill Pitcher) (applicable models only)
Cold, puried water is always ready in the AutoFill Pitcher. You can put tea or fruits in the
infuser to enjoy the various infused water you like.
01 Lid
02 Infuser holder
03 Infuser
04 Body
Operations
To ll the Water pitcher
1. Grasp a handle groove of the lid, and
then pull up to open the lid.
2. Put tea leaves or fruit to your taste into
the infuser.
NOTE
If you want to keep the infused water in
its initial concentration, turn the AutoFill
Pitcher function off.
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A B
A. Type A models
A B
B. Type B models
3. Enable the AutoFill Pitcher function
on the main panel. Open the Beverage
Center door (Type A) or the left door of
the fridge (Type B), and then mount the
water pitcher onto the holder. Push it
straight in as shown in the gure.
CAUTION
Make sure the water pitcher ts in the
water pitcher holder.
4. Close the door. The water pitcher will
start to ll with chilled water a short
time later.
5. To drink tea, open the Beverage Center
door (Type A) or the left door of the
fridge (Type B), and then detach the
water pitcher. Pull it straight out.
Operations
A. Type A models
B. Type B models
CAUTION
• We recommend consuming fruit infused water within 24 hours. After that, the infused
water can spoil over time.
• You must clean the water pitcher after you have consumed the infused water. Also
clean the water pitcher if you haven't used it for a long time.
• To prevent the water pitcher from
tipping over or leaking, make sure the
water pitcher ts in the water pitcher
holder.
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Operations
Operations
• To prevent the water pitcher from
spilling over or leaking, make sure the
infuser holder is properly inserted.
NOTE
• If the front side (specically marked
area) of the water pitcher has too much
moisture, the water pitcher may not
fully ll. Remove the moisture, and then
try again.
• AutoFill Pitcher function will stop
supplying water to the water pitcher if
the water pitcher does not ll after a
certain amount of time. If this happens,
check if the water line is properly
connected. Remove and reinsert the
water pitcher, and then try again.
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A
B
• Wipe around the water pitcher holder if
the water pitcher overows or leaks.
• Water drops off if the rubber cap is
opened.
• An alert appears on the main panel if
there is a leak. In case of a leak, open
the rubber cap so that the leaked water
drains. If the alert does not disappear
after draining, there might be a system
failure. Contact your local Samsung
service center.
A. Type A models
B. Type B models
NOTE
• You must clean the water pitcher after you have consumed the infused water. You
must also clean the water pitcher if you have not used it for a long time or left the full
pitcher for more than three days.
• If the infuser is not properly cleaned, the scent of the tea or fruits you previously used
in the infuser may remain. If you are not going to use the infuser, separate it from the
pitcher and store it safely.
• If you have not used the water lter for a long time, pour away the rst two pitchers
of water. Then, clean the water pitcher thoroughly and use it.
Operations
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Operations
Water dispenser (applicable models only)
To dispense chilled water, open the
Beverage Center and press the dispenser
lever.
NOTE
• The dispenser will stop dispensing if you keep pushing the dispenser lever for about
1 minute. To dispense more water, release and push the lever again.
• Make sure the glass is in line with the dispenser to prevent the dispensed water from
spilling out.
• If you do not use the water dispenser for 2-3 days, the dispensed water may have an
abnormal smell or taste. This is not a system failure. Discard the rst 1-2 glasses of
water.
Operations
Water clouding
Water supplied to the refrigerator ows through a core alkaline lter. During this ltering
process, the water pressure of the water increases and the water becomes saturated with
oxygen and nitrogen. This causes the water to look misty or cloudy temporarily when
dispensed. This is normal and the water will look clear after a few seconds.
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Auto Ice Maker
The refrigerator has a built-in ice maker that automatically dispenses ice.
• The overall design and/or accessories may differ with the model.
WARNING
Choking hazard: Ice may cause choking in
small children.
For rst-time use
• Let the ice maker make ice for 1-2 days.
• Discard the rst 1-2 buckets of ice to remove impurities in the water supply system.
Operations
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Operations
A B
C
Cubed ice/ice bites and whiskey ball ice maker (applicable models only)
A. Cubed ice * or ice bites *
B. Whiskey ball ice
C. Whiskey ball ice maker pad
Operations
• Do not put your nger into the ice maker.
• Do not freeze water directly in the ice bucket. The ice bucket can get damaged.
• If you leave the door open too long, ice in the ice bucket may melt and clump together.
• If the ice inside the ice bucket melts into water (because of a power outage, etc.)
• When the Ice function is on, the ice maker will keep making ice even if there is no ice
• Empty the ice bucket regularly.
• The size, shape, and transparency of the ice may vary depending on the water pressure
• You may hear a sound when the ice drops into the ice bucket.
CAUTION
empty the ice bucket. Otherwise, it may cause the ice bucket to break when the water
refreezes.
bucket in place. Make sure you turn off the function if you do not want to make ice.
NOTE
- Newly produced ice may clump with old ice, and old ice may stick to the ice bucket.
and the usage condition (such as ambient temperature, freezer temperature, and
frequency of the door opening).
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• Hold the ice bucket with both hands when you remove it from the freezer to prevent
dropping it.
• Make sure to put the whiskey ball ice
maker pad in the right direction, and do
not get it mixed up with the cubed ice
maker pad.
- The ice maker may stop making
whiskey ball ice if you remove the
whiskey ball ice maker pad from the
ice bucket or if it is inserted in the
wrong direction.
- Place the side with the letter 'Rear'
on the pad and ice bucket in the
same direction.
• Check the position of the ice bucket
before using each ice maker.
- Place the ice bucket against the wall
directly underneath the ice maker.
If the ice bucket is not directly
underneath the ice maker, the ice
maker may not make ice.
Operations
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Operations
• Correctly place the scoop holder
included in the ice bucket for the
whiskey ball ice maker. The side with
the letter ‘REAR’ must face the ice
maker.
• If the scoop holder is not inserted or
inserted in the wrong direction, the ice
maker may not make ice.
Operations
Diagnosis
• The overall design and/or accessories
may differ with the model.
• If ice does not dispense, rst check
the status of ice maker using the Test
button on the bottom of the ice maker.
• Press the Test button on the bottom of
the ice maker. You will hear a chime
(ding-dong) when you press the button.
You will hear another chime if the ice
maker is operating properly.
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• Ice accumulating on one side of the tray
is normal. Arrange the ice evenly in the
tray to store more ice.
CAUTION
• Leaving the water line disconnected may cause the water valve to produce a buzzing
sound over time. If this is the case, make sure to turn the ice making function off.
• If the ice making chime rings repeatedly, contact the waterline installer or a local
Samsung service center.
• Do not put food in the ice bucket. The frozen food may damage the ice maker,
especially when you open or close the door.
• When the refrigerator recovers power after a power failure, the ice bucket may
contain a mix of melted and jammed ice cubes, which can prevent the ice maker from
working properly. To prevent this, make sure to empty the ice bucket before using the
refrigerator.
• Do not put ngers or any objects into the ice maker. This can cause physical injury or
property damage.
• Ice stored in the freezer for a long time gets smaller and then forms large ice chunks
caused by sublimation. Therefore, if you are not planning to use the ice maker for a
long time, turn it off and empty the ice bucket.
• Use the new hose-sets supplied with the appliance only. Do not re-use an old hose set.
Operations
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Maintenance
Handling and care
Ice bucket (applicable models only)
If you do not dispense ice for an extended period, ice may form clumps inside the bucket.
If this happens, remove and empty the ice bucket.
CAUTION
• To prevent injury, make sure to clean up any ice or water that has fallen on the oor.
• To prevent accidents or injury, do not let children play with the water dispenser or the
ice maker.
• Use only the provided ice bucket. Third-party ice buckets may cause a system failure.
NOTE
Noise from the ice maker as it produces ice during the ice making process is normal.
Maintenance
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AutoFill Pitcher (applicable models only)
1. Grasp a handle groove of the lid, and
then pull up to remove.
2. Grasp both sides of the infuser holder,
and then lift to remove.
3. While slightly twisting the infuser, pull
it out of the sealed mouth.
4. Clean the infuser with neutral agents
and running water. Rinse and dry well.
5. Reassemble the AutoFill Pitcher in the
reverse order of disassembly.
CAUTION
The water pitcher and lid are not
microwave safe and can melt or deform
if exposed to heat (including hot water).
Please hand wash in cool or warm water
as needed. (The water temperature must
be below 158 °F (70 °C).)
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Maintenance
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Maintenance
Fridge shelves
The appearance of the shelves differs by model.
• To remove a shelf, fully open the
corresponding door. Hold the front of
the shelf, and then gently lift up and
pull out.
NOTE
Do not lift up the shelf fully when
removing or reinserting the shelf. The rear
wall of the fridge room can be dented.
• To reinsert, hold the shelf at an angle
so the front is higher than the back, and
then insert the top hook into the top
shelf notch. Then, lower the shelf and
insert the bottom shelf hook into the
bottom shelf notch.
Maintenance
CAUTION
• The tempered glass shelves are heavy.
Use caution when removing them.
• The shelf must be inserted correctly. Do
not insert upside down.
• Glass containers may scratch the
surface of glass shelves.
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Door bins
• To remove the door bin, hold the front
sides of the bin, and then gently lift up
to remove.
• To reinsert, insert the door bin slightly
above its nal location making sure that
the back of the bin is against the door.
Hold the rear of the door bin with both
hands, and then press down so that it
ts snugly.
CAUTION
• Do not remove a bin that is lled with
food. Empty the bin beforehand.
• Use caution when opening the door if
the bottom bin contains larger bottles,
which may fall over.
• Do not allow children to play with the
bins. Sharp corners of the bin may
cause injury.
Fridge drawers
Gently lift up the front of the drawer and
slide out.
• We recommend that you remove the
door bins before removing the drawer.
This is to prevent damage to the door
bins.
• To reinsert, insert the drawer into the
frame rails and then slide inward.
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Maintenance
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Maintenance
Beverage Zone (applicable models only)
You can select the Beverage or Wine/Dessert mode. Store items that are suitable for the
selected mode.
Disassembling the Beverage Zone
1. Open the left Showcase door, and then
hold the upper door bin with both
hands and lift up to remove it.
2. With the left Showcase door open,
open the fridge door. Then, push the
upper part of the Beverage Zone (left
and right side of the fan) from inside
to release the snap joints securing the
Beverage Zone cover to the door.
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3. If the snap joints at the upper part are
released, hold the Beverage Zone cover
and lift it to remove it.
- After disassembling the Beverage
Zone cover, you can hold the lower
door bin with both hands and lift it
to remove it.
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Assembling the Beverage Zone
1. With the fridge door or the Showcase
door open, align the grooves on the left
and right side of the bottom door bin,
and then insert it.
2. Open the fridge door, and then
assemble the snap joints at the bottom
and top of the Beverage Zone cover
in order. (Reversed order of the
disassembly)
- To assemble the upper door bin,
open the Showcase door, align the
grooves on the left and right side,
and then insert it.
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Maintenance
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Maintenance
A
Cleaning
Interior and exterior
WARNING
• Do not use benzene, thinner, home/car detergent, or Clorox™ to clean the refrigerator.
They may damage the surface of the refrigerator and cause a re.
• Do not spray water onto the refrigerator. This may cause electric shock.
Regularly use a dry cloth to remove all foreign substances such as dust or water from the
power plug terminals and contact points.
1. Unplug the power cord.
2. Use a moistened, soft, lint-free cloth or paper towel to clean the refrigerator’s interior
and exterior.
3. When done, use a dry cloth or paper towel to dry well.
4. Plug in the power cord.
Inner-view camera (applicable models only)
Use a cotton swab or microber cloth to clean the camera on the top part of the fridge
(with the fridge door open).
Dispenser nozzle (applicable models only)
Maintenance
NOTE
1. Hold the end of the dispenser nozzle
(A).
2. While turning the dispenser nozzle (A)
left, pull it down to remove it from the
dispenser.
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3. Clean the dispenser nozzle thoroughly,
and then assemble it back.
CAUTION
• Fully insert the dispenser nozzle, so it is
back to its original position.
• Do not use a sponge with rough
textures for cleaning the dispenser
nozzle.
Rubber seals
If the rubber seals of a door become dirty, the door may not close properly and reducing
refrigerator performance and efciency. Use a mild detergent and damp cloth to clean the
rubber seals. Then, dry well with a cloth.
Rear panel
To keep cords and exposed parts of the
rear panel free of dirt, vacuum the panel
once or twice a year.
CAUTION
Do not remove the rear panel cover. Electric shock may occur.
Maintenance
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Maintenance
Replacement
Water lter (applicable models only)
WARNING
• Do not use third-party water lters. Use only Samsung-provided or -approved lters.
• Unapproved lters may leak and damage the refrigerator, causing electric shock.
Samsung is not responsible for any damage that may occur from use of third-party
water lters.
The “Replace water lter” message appears on the main panel to let you know it is time
to replace the water lter. Before replacing the lter, make sure the main water supply is
shut off.
1. Shut off the main water supply.
2. Open the lter cartridge cover.
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3. Turn the knob of the lter cartridge
counter clockwise 90 degrees (1/4 turn).
The lter cartridge unlocks.
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4. Pull out to remove the cartridge.
- If the water lter is severely
contaminated, the cartridge may not
be easy to remove. If that is the case,
use force to remove the cartridge.
- To prevent water leaks from the
lter opening, pull the cartridge
straight out while removing it.
5. Insert a new lter cartridge. Use only
Samsung-provided or approved lters.
6. Turn the cartridge knob clockwise to
lock into place.
7. Close the lter cartridge cover.
8. Reset the lter on the main panel.
- General type: On the main panel, go
to Settings, and then run Filter Reset.
- Family Hub type: On the Home
screen, tap Fridge Manager > Fridge
Settings > Water Filter, and then
select Reset.
NOTE
• A newly installed lter may cause the water dispenser to spurt water briey. This is
because air has entered the waterline.
• The replacement process may cause the water dispenser to drip for a short period of
time. If it drips, simply wipe up any water on the oor with a dry towel.
Reverse osmosis water ltration system
The water pressure of the water supply system to a reverse osmosis water ltration
system must be between 30-125 psi (206-861 kPa).
The water pressure of the reverse osmosis water ltration system to the refrigerator’s
cold water line must be at least 30 psi (206 kPa). If the water pressure is below these
specications:
• Check if the sediment lter in the reverse osmosis system is blocked. Replace the lter
if necessary.
• Rell the water tank in the reverse osmosis system with water.
• If your refrigerator has a water lter, it may further reduce the water pressure when
used in conjunction with a reverse osmosis system. Remove the water lter.
For more information or servicing, contact a licensed plumbing professional.
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Maintenance
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Maintenance
Ordering a new lter
To purchase a new water lter, contact a local Samsung service center or visit www.
samsungparts.com on the web.
LED Lamps
To replace the lamps of the refrigerator, contact a local Samsung service center.
WARNING
• The lamps are not user-serviceable. Do not attempt to replace a lamp yourself. This can
cause electric shock.
Door panel (applicable models only)
You can select the door panel you prefer for your BESPOKE refrigerator. Purchase the
door panel at a Samsung retail store and an authorized installer will install the panel for
you.
CAUTION
• Disassembling or assembling the door panel on your own may result in product
damage or personal injury. If you nd any problems with the door panel, contact a
Samsung service center
• A service fee may be charged for panel replacement even within the warranty period.
Maintenance
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Troubleshooting
Before calling for service, review the symptoms and recommended solutions below. If
none of the suggested solutions resolve your problem, please visit our website at www.
samsung.com or call Samsung Customer Care at 1-800-SAMSUNG (726-7864). Note that
you will be charged for any service visits in which no defects were found.
General
Temperature
Symptom Possible causes Solution
Fridge/freezer does
not operate.
Fridge/freezer
temperature is warm.
Fridge/freezer is
over-cooling.
• Power cord is not plugged
in properly.
• Temperature control is not
set correctly.
• Refrigerator is located near
a heat source or direct
sunlight.
• Not enough clearance
between refrigerator and
nearby walls or cabinets.
• The refrigerator is
overloaded. Food is
blocking the refrigerator
vents.
• Temperature control is not
set correctly.
• Properly plug in the power
cord.
• Set the temperature lower.
• Keep the refrigerator away
from direct sunlight or a
heat source.
• We recommend that the gap
between the refrigerator
and nearby walls (or
cabinets) is more than 2"
(50 mm).
• Do not overload the
refrigerator. Do not allow
food to block vents.
• Set the temperature higher.
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Troubleshooting
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Troubleshooting
Symptom Possible causes Solution
Interior wall is hot.
Odors
• Refrigerator has heat-proof
piping in the interior wall.
• To prevent condensation
from forming, the
refrigerator has heat-proof
piping in the front corners.
If the ambient temperature
rises, this equipment may
not work effectively. This is
not a system failure.
Refrigerator has
odors.
Frost
Frost around the
vents.
Troubleshooting
Frost on interior
walls.
Fruits or vegetables
are frozen.
Symptom Possible causes Solution
• Spoiled food.
• Food with strong odors.
Symptom Possible causes Solution
• Food is blocking the vents.
• Door is not closed properly.
• Fruits or vegetables are
stored in the FlexZone.
• Clean the refrigerator and
remove any spoiled food.
• Make sure strong smelling
food is wrapped airtight.
• Make sure no food blocks
the refrigerator vents.
• Make sure food does not
block the door. Clean the
door gasket.
• Do not store most kinds of
fruit or vegetables in the
FlexZone.
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Condensation
Symptom Possible causes Solution
• If door is left open, moisture
Condensation forms
on the interior walls.
enters the refrigerator.
• Food with high moisture
content.
Water/ice (dispenser models only)
Symptom Possible causes Solution
Water ow is weaker
than normal.
Ice maker makes a
buzzing sound.
Ice maker does not
make ice.
• Water pressure is too low.
• The ice maker function is
activated, but the water
supply to the refrigerator
has not been connected.
• Ice maker has just been
installed.
• Freezer temperature is too
high.
• Ice maker is off. • Turn on the ice maker.
• Remove the moisture and
do not leave a door open
for extended periods of
time.
• Make sure food is wrapped
airtight.
• Make sure the water
pressure is between 30125 psi (206-861 kPa).
• Turn off the Ice Maker.
• You must wait for 24 hours
for the refrigerator to make
ice.
• Set the freezer temperature
below 0 °F (-18 °C) or -4 °F
(-20 °C) in warm ambient
air.
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Troubleshooting
Page 88
Troubleshooting
Symptom Possible causes Solution
• Ice may jam if the ice
dispenser is not used for a
long time (approx. 3 weeks).
• Ice bucket is not properly
inserted.
Ice does not dispense.
• Water line is not connected
properly or water supply is
not on.
• If you won't be using the
refrigerator for a long time,
empty the ice bucket and
turn off the ice maker.
• Make sure the ice bucket is
properly inserted.
• Check the water installation
conditions.
• Check the water installation
conditions.
Water does not
dispense.
Troubleshooting
• Water line is not connected
properly or water supply is
not on.
• A third-party water lter
was installed.
General type
• The “Replace water lter”
message appars on the
main panel.
Family Hub type
• The water lter indicator
turns on red.
• Use only Samsung-provided
or approved lters.
• Unapproved lters may
leak and damage the
refrigerator.
General type
• Replace the water lter.
Then on the main panel, go
to Settings, and then run
Filter Reset.
Family Hub type
• Replace the water lter.
After replacing, reset the
lter in Fridge Manager
> Fridge Settings > Water
Filter.
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Auto Open Door (applicable models only)
Symptom Possible causes Solution
Both doors
• The rear sides of the
refrigerator are low.
• Raise the rear sides
of the refrigerator to
level it. *
The fridge
doors do not
open wide
enough.
Left door
Right door
• The rear-right side
of the refrigerator is
low.
• The rear-left side of
the refrigerator is
low.
• Raise the rearright side of the
refrigerator to level
it. *
• Raise the rearleft side of the
refrigerator to level
it. *
Troubleshooting
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Troubleshooting
Symptom Possible causes Solution
The fridge doors open too wide.
• The front sides of the
refrigerator are low.
* For more information on leveling the refrigerator, see the “STEP 4 Leveling the
refrigerator” section on page 33.)
• Raise the front sides
of the refrigerator to
level it. *
Troubleshooting
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Do you hear abnormal sounds from the refrigerator?
Clicking!
or Chirping!
Buzzing!
SSSRRR!
Whir!
Before calling for service, review the information below. If you still have questions
about sounds your refrigerator is making, please call Samsung Customer Care at
1-800-SAMSUNG (726-7864). Note that you will be charged for any service visits related
to normal operating sounds in which no defects were found.
These sounds are normal.
• When starting or ending an operation, the refrigerator may make sounds similar to a
car engine ignition. As the operation stabilizes, the sounds will decrease.
• While the fan is operating, these sounds may occur. When the refrigerator reaches the
set temperature, the fan sound will stop.
Troubleshooting
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Troubleshooting
HiSS!
Bubbling!
Cracking!
• During a defrost cycle, water may drip on the defrost heater, causing sizzling sounds.
• As the refrigerator cools or freezes, refrigerant gas moves through sealed pipes,
causing bubbling sounds.
• As the refrigerator temperature increases or decreases, plastic parts contract and
expand, creating knocking noises. These noises occur during the defrosting cycle or
when electronic parts are working.
Troubleshooting
• For ice maker models: When the water valve opens to ll the ice maker, you may hear
a buzzing sound.
• Due to pressure equalizing when you open and close the refrigerator door, you may
hear a whooshing sound.
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SmartThings
Symptom Action
Could not nd
“SmartThings” in the
app market.
The SmartThings app
fails to operate.
The SmartThings app
is installed but is
not connected to my
refrigerator.
Could not log into the
app.
An error message
appears when I
try to register my
refrigerator.
The SmartThings
app is successfully
connected to my
refrigerator but does
not run.
• The supporting software version of the SmartThings app is
subject to change according to the OS supporting policy the
manufacturer provides. In addition, as for the SmartThings
app or the functions that the app supports, the new
application update policy on the existing OS version can be
suspended due to usability or security reasons.
• The SmartThings app is available for applicable models only.
• The old Samsung Smart Refrigerator app cannot connect with
Samsung Smart Home models.
• You must log into your Samsung account to use the app.
• Make sure that your router is operating normally.
• If you have not connected your refrigerator to the
SmartThings App after the app was installed, you must make
the connection using the device registration function of the
app.
• You must log into your Samsung account to use the app.
• If you don’t have a Samsung account, follow the app’s
onscreen instructions to create one.
• Easy Connection may fail due to the distance from your
access point (AP) or electrical interference from the
surrounding environment. Wait a moment and try again.
• Exit and restart the SmartThings app or disconnect and
reconnect the router.
• Unplug the power cord of the refrigerator, and then plug it in
again after 1 minute.
Troubleshooting
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Troubleshooting
LCD
(Applicable to Family Hub type only)
Cannot connect to my
TV.
The inner view
picture looks bulged
out or incomplete.
The displayed
Troubleshooting
measurement on the
Fridge Manager is not
correct.
Symptom Action
• Check if your TV supports the “TV to Mobile” function.
- You may nd your model name on the label attached to
your TV's back or on your TV's Settings menu.
- Search for your model on Samsung website and check the
specications section to see if your model supports the
function.
- 2015-2016 : (J/K models) : JU6400/KU6400 series or
above
- 2017 : Q6FM or above, MU6400 or above, LS003(frame)
- 2018 : Q6FN or above, NU7400 or above, LS03N(frame)
- 2019 : Q60R or above, LS03R(frame), LS01R(serif),
LS05R(sero. Korea only)
- Models released in 2020 and after: Q70 series or above,
LS01 series (serif), LS03 series (frame, except 32” models),
LS05 series (sero).
• Network connections may suffer temporary interruptions.
Turn your TV off, and then try again.
• The edges of the inner view may look bulged out. The
bulging is caused by the convex lens of the camera.
• The inner view may be incomplete due to the blind spots
on the left and right corners or screened depending on the
layout of food items. Make sure to place food items in the
front center.
• The displayed conditions may differ from the actual
temperature and humidity.
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Smart Grid
(applicable models only)
Symptom Action
What Do I Need
to use the Energy
Management and
Smart Grid functions?
Why isn’t the Energy
Management function
working normally?
Why isn’t the Delay
Defrost Capability
working normally?
To use the Smart Grid (Demand Response) and Energy
Management functions on your refrigerator, you need the
following:
Devices
• A wireless access point (router)
• A Samsung Energy Management-supported refrigerator
• A smartphone
Registration
• Connect your refrigerator to your home Wi-Fi network.
• Register for the EMS service with your electric company.
Your electric company must have an EMS (Energy
Management System) supporting SEP (Smart Energy prole).
App
• Download the SmartThings app from the Google Play Store,
Apple App Store, or Samsung Galaxy Apps.
• Install and run the SmartThings app on your smartphone.
• Make sure that your home router is operating normally with
proper Internet service and connection.
• Make sure that the refrigerator is connected to the AP
(router).
Checkpoints
• Connect your smartphone to the router (AP, Access Point),
and then check if you can browse the Internet on the
smartphone.
• Make sure that your home router is operating normally with
proper Internet service and connection.
Troubleshooting
English 95
Page 96
LIMITED WARRANTY (U.S.A.)
SAMSUNG REFRIGERATOR
LIMITED WARRANTY TO ORIGINAL CONSUMER PURCHASER WITH PROOF OF
PURCHASE
This SAMSUNG brand product, as supplied and distributed by Samsung Electronics
America, Inc. (SAMSUNG) and delivered new, in the original carton to the original
consumer purchaser, is warranted by SAMSUNG against manufacturing defects in
materials or workmanship for the limited warranty periods, starting on the date of
delivery to the original consumer purchaser:
One (1) year parts and labor
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor,
Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
This limited warranty is valid only on products purchased and used in the United States
that have been installed, operated, and maintained according to the instructions attached
to or furnished with the product. To receive warranty service, the purchaser must contact
SAMSUNG at the address or phone number provided below for problem determination and
service procedures. Warranty service can only be performed by a SAMSUNG authorized
service center. The original dated bill of sale and/or proof of delivery must be presented
upon request as proof of purchase to SAMSUNG or SAMSUNG's authorized service center
to receive warranty service.
SAMSUNG will provide in-home service within the contiguous United States during the
warranty period at no charge, subject to availability of SAMSUNG authorized servicers
within the customer’s geographic area. If in-home service is not available, SAMSUNG may
elect, at its option, to provide transportation of the product to and from an authorized
service center. If the product is located in an area where service by a SAMSUNG
authorized servicer is not available, you may be responsible for a trip charge or required
to bring the product to a SAMSUNG authorized service center for service.
To receive in-home service, product must be unobstructed and accessible to the service
agent.
During the applicable warranty period, a product will be repaired, replaced, or the
purchase price refunded, at the sole option of SAMSUNG. SAMSUNG may use new
or reconditioned parts in repairing a product, or replace the product with a new or
reconditioned product. Replacement parts and products are warranted for the remaining
portion of the original product’s warranty or ninety (90) days, whichever is longer. All
replaced parts and products are the property of SAMSUNG and you must return them to
SAMSUNG.
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This limited warranty covers manufacturing defects in materials or workmanship
encountered in normal household, noncommercial use of this product and shall not
cover the following: damage that occurs in shipment, delivery, installation, and uses
for which this product was not intended; damage caused by unauthorized modication
or alteration of the product; product where the original factory serial numbers have
been removed, defaced, changed in any way, or cannot be readily determined; cosmetic
damage including scratches, dents, chips, and other damage to the product’s nishes;
damage caused by abuse, misuse, pest infestations, accident, re, oods, or other acts
of nature or God; damage caused by use of equipment, utilities, services, parts, supplies,
accessories, applications, installations, repairs, external wiring or connectors not supplied
or authorized by SAMSUNG; damage caused by incorrect electrical line current, voltage,
uctuations and surges; damage caused by failure to operate and maintain the product
according to instructions; in-home instruction on how to use your product; and service
to correct installation not in accordance with electrical or plumbing codes or correction
of household electrical or plumbing (i.e., house wiring, fuses, or water inlet hoses). The
cost of repair or replacement under these excluded circumstances shall be the customer’s
responsibility.
Visits by an authorized servicer to explain product functions, maintenance or installation
are not covered by this limited warranty. Please contact SAMSUNG at the number below
for assistance with any of these issues.
EXCLUSION OF IMPLIED WARRANTIES
IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST
PERIOD ALLOWED BY LAW. Some states do not allow limitations on how long an implied
warranty lasts, so the above limitations or exclusions may not apply to you. This warranty
gives you specic rights, and you may also have other rights, which vary from state to
state.
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Page 98
LIMITED WARRANTY (U.S.A.)
LIMITATION OF REMEDIES
YOUR SOLE AND EXCLUSIVE REMEDY IS PRODUCT REPAIR, PRODUCT REPLACEMENT,
OR REFUND OF THE PURCHASE PRICE AT SAMSUNG’S OPTION, AS PROVIDED IN THIS
LIMITED WARRANTY. SAMSUNG SHALL NOT BE LIABLE FOR SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO TIME AWAY FROM WORK,
HOTELS AND/OR RESTAURANT MEALS, REMODELING EXPENSES, LOSS OF REVENUE OR
PROFITS, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS REGARDLESS OF THE LEGAL
THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF SAMSUNG HAS BEEN ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES. Some states do not allow exclusion or limitation of
incidental or consequential damages, so the above limitations or exclusions may not apply
to you. This warranty gives you specic rights, and you may also have other rights, which
vary from state to state.
SAMSUNG does not warrant uninterrupted or error-free operation of the product. No
warranty or guarantee given by any other person, rm, or corporation with respect to this
product shall be binding on SAMSUNG.
To obtain warranty service, please contact SAMSUNG at:
Samsung Electronics America, Inc.
85 Challenger Road
Ridgeeld Park, NJ 07660
1-800-SAMSUNG (726-7864)
www.samsung.com/us/support
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Warranty Information (CANADA)
If your refrigerator needs service
Do not hesitate to call any Samsung Authorized Service Center nearby giving them your
name, address and telephone number if your product is not functioning properly.
Limited Warranty for Original Purchaser
This Samsung product is warranted by Samsung Electronics Canada Inc. (hereafter referred
to as SECA) against manufacturing defects in material or workmanship for the following
periods:
Labor: 1 year (in-home)
Parts: 1 year
Inverter Compressor: 10 years (Part only)
SECA further warrants that if this product fails to operate properly within the specied
warranty period and the failure is due to improper workmanship or defective material,
SECA will repair or replace the product at its option. In-home service is not available in all
areas. Contact us to nd out if in-home service is currently available in your area by using
the contact information at the back of this warranty.
All warranty repairs or part replacements must be performed by a SECA Authorized
Service Center. (To nd the nearest SECA Service Center, call 1-800-SAMSUNG (7267864)
or visit our web site at www.samsung.com/ca)
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Warranty Information (CANADA)
Obligation to the Original Owner
The original dated sales receipt must be retained by the customer and is the only
acceptable proof of purchase. It must be presented to a SECA Authorized Service Center
at the time service is requested before warranty services are rendered. On all carry-in
models, transportation to and from the Authorized Service Center is the responsibility of
the customer.
Exclusions of the Warranty
This warranty does not cover damage due to accident, re, ood, and/or other Acts of
God, misuse, incorrect line voltage, improper installation, improper or unauthorized
repairs, commercial use, or damage that occurs during shipping. Customer adjustments
which are explained in this owners manual are not covered under the terms of this
warranty. This warranty will automatically be voided for any unit found with a missing
or altered serial number. This warranty is valid only on products purchased and used in
Canada.
SAMSUNG CUSTOMER CARE CENTER
Samsung Electronics Canada Inc.
2050 Derry Road West
Mississauga, Ontario L5N 0B9
Canada
1-800-SAMSUNG (726-7864)
www.samsung.com/ca/support (English)
www.samsung.com/ca_fr/support (French)
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