Samsung OfficeServ SOHO User Manual

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User Guide

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SAFETY CONCERNS

For product safety and correct operation, the following information must be given to the operator/user and shall be read before the installation and operation.

Conventions

WARNING Provides information or instructions that you should follow in order to avoid personal

injury or fatality.

CAUTION

Provides information or instructions that you should follow in order to avoid a service

failure or damage to your phone.

NOTE Indicates additional information for reference.

Symbols

Caution

Indication of a general caution

Restriction Indication for prohibiting an action for a product

Instruction

Indication for commanding a specifically required action

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WARNING

Connect the power adapter provided with the product, to the power connection port.

Using adapters other than that provided may seriously damage the product or cause fire or electrocution.

Insert power cord tightly and fully into the outlet.

This is to prevent fires.

Fix OfficeServ SOHO and power adapter by using screws after connecting the power adapter.

Failing to do so can cause fire or electrocution.

Be careful not to drop the product.

This is to prevent product damage and injuries.

Do not pull or excessively bend the power cord, and do not touch the power plug with wet hands.

This prevents power cord damage, fire and electrocution.

Adapter Fixing Screw

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Do not use damaged power plugs and cords, or loose outlets.

Failing to do so can cause fire or electrocution.

Do not connect many devices to a single outlet.

This is to prevent fires.

Do not place the product in dusty areas or in environments with extreme thermal differences.

Failing to do so can cause fire or electrocution.

Do not place the product near items that can start a fire(e.g., cigarette fire, heaters).

Failing to do so can cause fire or electrocution.

Do not place the product under direct sunlight.

The product may not operate properly due to damaged components.

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Do not use or store inflammable sprays or material near the product.

Failing to do so can cause fire or electrocution.

Do not place vases, flowerpots, cups, cosmetics, or medicine, which contain water, near the product.

Failing to do so can cause fire or electrocution.

The power cable must be connected to an outlet equipped with a grounding terminal.

This is to prevent fires and electrocution.

Unplug the power cable when lighting and thunder is expected.

This is to prevent fires and electrocution.

If the product makes strange sound, smell, or smoke, unplug the cord immediately and contact the service center.

Failing to do so can cause fire or electrocution.

Grounding terminal

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If dust or water is on the pin or the touching surface of the power plug, unplug the cord and clean the plug with cloth. If the substance cannot be cleaned, contact the service center.

Failing to do so can cause fire or electrocution.

Unplug the power cord when not using the product for a long time.

This is to prevent fire or electrocution.

To connect an external device(e.g., PC, modem, facsimile) to the product, turn off the power of both the product and the device before connecting the cable.

This is to prevent fire or electrocution.

CAUTION

Accurately install and properly use the product according to the user guide.

This is to prevent malfunctions and reductions in product lifetime.

Do not install the product on unstable places.

This is to protect the product from falling.

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Do not place heavy items over the product.

Components of the product can be damaged.

Do not turn off the power while the product is upgrading its software.

Turning off the power during upgrade will cancel the upgrade.

Do not clean the product with chemicals such as wax, benzene, alcohol, thinner, insecticide, air freshener, and detergent.

This is to protect the product from bleach or damage.

Do not disassemble, repair, or modify the product without permission.

Contact your dealer or the service center to repair the product.

Do not connect the power cable to the improper AC power outlet.

The power adapter type may be various depending on countries. The product may not operate normally if the voltage is improper.

Clean the produce with a dry cloth after unplugging the power cord.

This is to protect the product from damage.

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TABLE OF CONTENTS

TUSAFETY CONCERNSUT 2

TUConventionsUT ................................................................................................................2

TUSymbolsUT.......................................................................................................................2

TUWARNINGUT ....................................................................................................................3

TUCAUTIONUT .....................................................................................................................6

TUPREPARATIONUT 13

TUMain FeaturesUT ...........................................................................................................13

TUProduct ContentUT .......................................................................................................15

TUFront PanelUT ................................................................................................................16

TUINSTALLATIONUT 18

TUEnvironment DescriptionUT.........................................................................................19

TUNetwork Configuration DiagramUT ....................................................................................... 19

TUCheck the following network environment:UT ...................................................................... 20

TUChecking External Network Environment of UserUT ............................................................ 21

TUOfficeServ SOHO Connection (ISDN Type)UT ............................................................22

TUOfficeServ SOHO Connection (PSTN Type)UT ...........................................................24

TUEasy Installation of OfficeServ SOHOUT ....................................................................25

TUEasy InstallUT ......................................................................................................................26

TUConnecting OfficeServ SOHO with Desktop / Laptop ComputersUT ......................30

TUConnecting Desktop / Laptop Computer to OfficeServ SOHO WirelesslyUT ....................... 30

TUConnecting Desktop / Laptop Computer to OfficeServ SOHO by LAN CableUT.................. 32

TUTHINGS YOU SHOULD KNOWUT 34

TUScreensUT......................................................................................................................34

TUMain ScreenUT .................................................................................................................... 34

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TUStation Status Display ScreenUT .......................................................................................... 35

TUMenus During Call ScreenUT ............................................................................................... 35

TUMenu ScreenUT ...................................................................................................................36

TUEntering CharactersUT .................................................................................................36

TUSelecting Entry ModeUT ...................................................................................................... 37

TUEntering CharactersUT......................................................................................................... 37

TUEntering NumbersUT............................................................................................................ 38

TUEntering Special CharactersUT ............................................................................................38

TUMAKING CALLSUT 39

TUBefore Making a CallUT ................................................................................................39

TUCalling MethodUT................................................................................................................. 39

TUMaking Intercom CallsUT .............................................................................................40

TUMaking an Intercom CallUT .................................................................................................. 40

TUCallbackUT ........................................................................................................................... 43

TUMaking External CallsUT ..............................................................................................44

TUMaking an External CallUT................................................................................................... 44

TUMaking Calls Using PauseUT ............................................................................................... 47

TUAuto RedialUT ...................................................................................................................... 48

TUCALLBACK (CCBS / CCNR) (ISDN Only)UT ....................................................................... 49

TUNew Call (PSTN Only)UT ..................................................................................................... 50

TUMaking Intercom / External CallsUT ............................................................................50

TUDialing The Most Recent Dialed NumberUT......................................................................... 50

TUDialing Using Recent Call LogUT .........................................................................................51

TUSpeed DialingUT .................................................................................................................. 52

TUDialing Numbers Saved in [M](Memory) ButtonUT............................................................... 53

TUDialling using the PhoneBookUT .......................................................................................... 54

TUANSWERING CALLSUT 55

TUBefore Answering CallsUT ...........................................................................................55

TUAnswering MethodUT ........................................................................................................... 55

TUCall Refusal / Call DeflectionUT ........................................................................................... 56

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TUAnswering Intercom CallsUT .......................................................................................57

TUAnswering from OfficeServ SOHOUT .................................................................................. 57

TUAnswering from WLAN phoneUT ......................................................................................... 58

TUAnswering External CallsUT ........................................................................................59

TUAnswering from OfficeServ SOHOUT .................................................................................. 59

TUAnswering from MobileUT ....................................................................................................60

TUCall Pick UpUT ...............................................................................................................61

TUFUNCTIONS USED DURING CALLSUT 62

TUDuring Intercom CallUT ................................................................................................62

TUCall TransferUT ....................................................................................................................62

TUMuteUT ................................................................................................................................63

TUDuring External CallsUT ...............................................................................................64

TUCall TransferUT ....................................................................................................................64

TUTrunk FlashUT...................................................................................................................... 65

TUKEYPAD facility (ISDN Only)UT ...........................................................................................66

TUMalicious call tracing (malicious call identification, MCID)(ISDN Only)UT ............................ 66

TUParking a call (ISDN Only)UT ............................................................................................... 67

TUCall WaitingUT ..................................................................................................................... 67

TUConference during Intercom / External CallsUT ........................................................68

TUCONVENIENT FEATURESUT 69

TUCalling Line Identification Presentation (CLIP)UT .....................................................69

TUConferenceUT ................................................................................................................70

TUGroup ConferenceUT ........................................................................................................... 70

TUEach ConferenceUT ............................................................................................................. 71

TUDo Not Disturb (DND)UT ...............................................................................................72

TUSetting DNDUT..................................................................................................................... 72

TUCanceling DNDUT ................................................................................................................ 73

TUGroup ListeningUT ........................................................................................................74T

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UMENUU 75

UMain MenuU .................................................................................................................75

USMSU ............................................................................................................................77

UInboxU................................................................................................................................78

UOutboxU ............................................................................................................................. 78

UTemplatesU ........................................................................................................................ 80

USMS SettingsU ................................................................................................................... 81

UPhoneBookU................................................................................................................83

UFind NumberU .................................................................................................................... 83

UOutgoing CallU ................................................................................................................... 86

UIncoming CallU ................................................................................................................... 86

UMissed CallU ...................................................................................................................... 87

UNew EntryU ........................................................................................................................ 87

UEdit GroupU ....................................................................................................................... 88

URegister Memory ButtonU .................................................................................................. 88

UDelete AllU ......................................................................................................................... 89

UE-DiaryU .......................................................................................................................90

UWakeup CallU .................................................................................................................... 90

UAlarmU ............................................................................................................................... 91

USchedulerU ........................................................................................................................ 91

UMemoU .............................................................................................................................. 92

UCalculatorU ........................................................................................................................ 92

UWorld TimeU ...................................................................................................................... 93

UD-DayU .............................................................................................................................. 93

UUnit ChangeU..................................................................................................................... 94

USoundU.........................................................................................................................95

URing ToneU ........................................................................................................................ 95

UKeyToneU........................................................................................................................... 95

UVolumeU............................................................................................................................. 96

UServicesU .....................................................................................................................97

UPhone SetupU..............................................................................................................99

UMy PhoneU ........................................................................................................................ 99

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UMobile SetupU.................................................................................................................. 103

Ua/b port SetupU ................................................................................................................ 104

UNetwork SetupU ............................................................................................................... 106

UGlobal SetupU ...................................................................................................................110

UResetU ..............................................................................................................................117

UEasy InstallU .....................................................................................................................118

UAuto AttendantU ................................................................................................................118

UVoIP SetupU..................................................................................................................... 120

ULeast Cost RoutingU ........................................................................................................ 124

UTROUBLESHOOTINGU 125

UWEB MANAGEMENTU 127

UWhat is Web Management System?U .....................................................................127

ULoginU ........................................................................................................................128

UDataU ..........................................................................................................................130

UNetworkU ......................................................................................................................... 130

UWLANU ............................................................................................................................ 134

USecurityU.......................................................................................................................... 136

UTelephone & Phon ebookU ............................................................................................... 142

UEaasy InstallU .................................................................................................................. 143

UDB ConfigU ...................................................................................................................... 143

UUpgradeU ......................................................................................................................... 144

UPasswordU ....................................................................................................................... 144

UStatusU.............................................................................................................................145

UANNEXU 146

UWhat is OfficeServ SOHO CRM?U...........................................................................146

USpecificationU ...........................................................................................................147

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PREPARATION

Main Features

Wide LCD Screen

Convenient Direction Button

Easy Installation

Redial

Users can use the direction button to move between menus or to select a menu.

The installation wizard enables users to easily set the time and network mode and to easily register WLAN phone.

Users can redial a number selected from the call list. In addition, the auto-redial function repeatedly attempts connection to a busy line for a certain time period.

Various functions of the phone are shown on the LCD. Users can use functions easily by finding and selecting a menu from the LCD screen.

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Hold

DND

Wireless Data Service

Clean Office

No Power Operation

Users can use the DND(Do Not Disturb) function to prevent the phone from ringing even if a call arrives.

Users can put the caller on hold to attend to an urgent matter or to connect another line, and can later reconnect to the original caller.

This product supports interface with communication devices(e.g., PC, PDA) that include WLAN modules, enabling data communication service via wireless LAN.

Wireless data service enables a clean office without cables.

You can make or receive external calls using the handset even during power failures.(Only PSTN 1 is supported. However, other functions will be disabled.)

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Product Content

After purchasing this product, check if the items below are all included in the package. If an item is missing or is damaged, contact your dealer. The cable type and quantity may be various depending on countries.

WIP-5000M Mobile Phone

For descriptions on the WIP-5000M WLAN phone, provided with OfficeServ SOHO,

refer to the ‘WIP-5000M User Guide’.

LAN Cable

Dual-Modular Phone

Cables(2)

Power Adapter

Fixing Screw(1)

Power Adapter

4-Port

Phone Jack Cables(2)

User Guide

Quick Installation Guide

WIP-5000M

WLAN phone

Charger

Battery

(1 Standard Type)

User Guide

OfficeServ SOHO

WIP-5000M

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Front Panel

Buttons on the front panel of the OfficeServ SOHO are described below:

Name Button Function

LCD Screen - Display the status, phone number, menu, and various

massages.

M1~M4(Memory)

Button

Frequently used numbers are saved as Memory buttons.

Dial Button

Button used for entering numbers and characters.

Speaker Button

Button used for making calls through the speakerphone.

Internal Call Button

Used for making internal calls.

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Name

Button Function

Mute Button

Used to switch off the microphone.

Services Button

Button used for Special Services according to Service Provider.

R Button

Button used for holding/transferring a connected call.

Volume Button

Button used for adjusting the ring volume. Button used for adjusting the volume during a call.

PhoneBook Button

Button used for viewing the phonebook.

Cancel Button

- Used when moving to the previous step in menu mode.

- Used to exit the menu mode.

- Used to delete an entered character/number after the character/number is entered.

End Button

- Used when terminating a call during a call.

- Used to exit the menu mode.

Direction Button/

OK Button

- Direction button: Used when editing characters/numbers or moving a menu item.

- OK button: Used when selecting/saving the item where a cursor is in the menu mode.

Send Button

- Used when making a call(Press [Send] button after

entering number.)

- Used for checking recent outgoing/incoming(including no

answer) call or for dialing the corresponding number.

- Used when receiving an incoming call.

- Used when pressing the dial button for over a certain

time period to make a call to the most recent dialed number.

- Press the send button in a standby state to retrieve the

list of recent calls.

Menu Button

Used for using menu functions such as: SMS, PhoneBook, E-Diary, Sound, Services, Phone Setup.

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INSTALLATION

The installation procedure of OfficeServ SOHO is described below:

Check Installation Environment

- Check network configuration

- Check connecting system of internal/external network

OfficeServ SOHO connect

- Basic Connection: Handset, trunk cable, Internet cable, and Power cable

- Option: FAX and PC or PDA

Configure Network 3

- Mandatory Setting: Time, date

- Network Mode setting

- Register WLAN phone

Configure User PC

Configure Network Environment of User PC (Windows 98/ME, Windows 2000, Windows XP)

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Environment Description

This section describes the user environment before installing OfficeServ SOHO.

Network Configuration Diagram

The network configuration diagram of OfficeServ SOHO is shown below:

WLAN phone

External Modem

(xDSL/Cable)/LAN

Internal Network Configuration

PSTN or IDSN

(C.O. line)

Internet

External Network Configuration

Laptop

Computer

Wireless Internet (IEEE802.11 b/g)

Enter a same value for the SSID of mobile device to configure a single wireless cell.

FAX

PDA

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Check the following network environment:

PC Environment:

Check the type of OS(e.g., Windows 95/98/ME/2000/XP) of the PC and whether a LAN card is equipped on the PC. The Internet setup procedure differs depending on the type of OS. There are two ways to check the type of OS.

• Clicking [Start] will open a menu tab. You can verify the version from the Windows

information displayed on the left section of the menu tab.

• Right click [My Computer] on your desktop and select [Properties] to check the system

information.

LAN Environment of PC:

The OfficeServ SOHO can be connected only to PCs that have a LAN card. Check if a LAN/WLAN card is equipped on the PC.

Types and number of terminals

- Mobile terminal: WLAN phone(WIP-5000M), Laptop computer, PDA

- Wired terminal: PC, FAX

External Network:

Check the connecting method and network information(Refer to the next page).

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Checking External Network Environment of User

Check the external network environment of the user before installing OfficeServ SOHO.

When using static IP

When using a static IP assigned by the ISP, set to Static, and enter the assigned IP address, gateway, subnet mask, and DNS address.

When using dynamic IP

If your ISP supports DHCP or you are connecting through a dynamic IP address, set to DHCP. Once the DHCP is set, an IP address is automatically assigned to OfficeServ SOHO.

When using an IP address assigned through user ID and password

If you are connected to the Internet through a DSL line, check with your ISP to see if they use PPPoE. If they do, you will have to enable PPPoE and enter the user ID and password provided by the ISP instead of entering an IP address, gateway, subnet mask, and DNS address.

When using an IP address assigned through a PPTP server of ISP

PPTP is used instead of PPPoE by some European ISPs. Enter the server address, ID, and password.

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OfficeServ SOHO Connection (ISDN Type)

Before proceeding with the installation of the OfficeServ SOHO please read carefully the instructions below:

Turn off the power of the external modem, OfficeServ SOHO, and PC(or facsimile) before installation.

Handset Connection: Connect the handset to the connection port on the left side of the OfficeServ SOHO.

ISDN Network Connection:

Connect the BRI to the ISDN port of the OfficeServ SOHO by using the ISDN access cable.

LAN

ISDN

FAX

SLT

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Single Line Telephone Connection:

Connect the facsimile, Answering Device or Single line Telephone to the port of the OfficeServ SOHO by using a phone cable.(RJ-11).

PC Connection:

Connect the LAN port of the PC to the LAN port of the OfficeServ SOHO by using a LAN cable.(RJ-45).

LAN Connection: Connect the LAN port of the external modem to the WAN port of the OfficeServ SOHO by using a LAN cable.(This is not applicable to an internal ADSL modem.)

Power Connection: Connect the power port of the OfficeServ SOHO to the power outlet by using a power adapter for +5 V.

After installation, turn on the power of the external modem, OfficeServ SOHO, and PC(or facsimile) in sequence.

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OfficeServ SOHO Connection (PSTN Type)

Before proceeding with the installation of the OfficeServ SOHO please read carefully the instructions below:

Turn off the power of the external modem, OfficeServ SOHO, and PC(or facsimile) before installation.

Handset Connection: Connect the handset to the connection port on the left side of the OfficeServ SOHO.

Single Line Telephone Connection:

Connect the facsimile, Answering Device or Single line Telephone to the port of the OfficeServ SOHO by using a phone cable.(RJ-11).

PSTN Line Connection:

Connect the L1(Line1), L2(Line2) to the analog trunk port of the OfficeServ SOHO by using the RJ-11 dual moduala cable.

LAN

PSTN

FAX

SLT

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PC Connection:

Connect the LAN port of the PC to the LAN port of the OfficeServ SOHO by using a LAN cable.(RJ-45).

LAN Connection: Connect the LAN port of the external modem to the WAN port of the OfficeServ SOHO by using a LAN cable.(This is not applicable to an internal ADSL modem.)

Power Connection: Connect the power port of the OfficeServ SOHO to the power outlet by using a power adapter for +5 V.

After installation, turn on the power of the external modem, OfficeServ SOHO, and PC(or facsimile) in sequence.

Easy Installation of OfficeServ SOHO

Once the power of the OfficeServ SOHO is turned on, the green LEDs of the [Internal Call] and [Mute] buttons on the front panel of the OfficeServ SOHO blink in turns. Within a short time, the loading screen and the [EasyInstall] screen will appear in sequence on the LCD of the OfficeServ SOHO. The use of the buttons for menu settings is described below:

Button Description Button Description

The [OK] button is used after text is entered or to set the menus.

The direction buttons are used to move the cursor left or right or to search the menus.

The [Cancel] button is used to delete entries or to return to the previous step.

The direction buttons are used to move the cursor up or down.

Press the [OK] button to move to the next step after the menu settings or press the [Cancel] button to return to the previous step. In case of problems with the Internet connection or with the registration of a WLAN phone, please refer to the ‘Troubleshooting’ section in User Guide. The procedure for easy installation of the OfficeServ SOHO is as follows:

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Easy Install

Start Easy Install

Connect the Internet cable(LAN cable) to the

OfficeServ SOHO and press [OK] to start the installation.

Time Setup: This is only for PSTN Type (Model: SIT200EM)

Enter the current date and time and press [OK].

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Network Mode

Use the

or button to select your

Internet service system among PPPoE, Static,

DHCP, and Setup Later, and press [OK]. Items are described below:

1. PPPoE

Select this item if you are a PPPoE user.

Enter the ID and Password provided by the ISP

and press [OK].

• Contact your ISP if you have forgotten the ID or

password.

2. Static

Select this item if you are a Static IP user. Enter the address provided by ISP and press [OK].

• IP: Enter IP address

• SN: Enter Subnet Mask

• GW: Enter Gateway address

• DNS: Enter DNS(Domain Name Server) address

3. DHCP

Select this item if you are a DHCP user. Press [OK] to set up the Internet automatically.

4. Setup Later

To skip Internet setup, select this item and press [OK].

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ISDN Settings (This is only for ISDN Type (Model: SIT200EI))

Use the navigation button

or to

Select the ISDN connection mode between DDI

and P-MP Multinumber and press [OK]. The items are described below:

5. DDI

Select this item if you have a point-to-point ISDN

subscription. Enter your main telephone number (e.g., 0292189777) and select the destination of the incoming calls, then press [OK].

6. P-MP Multinumber

Select this item if you have a point-to-multipoint

ISDN subscription. Enter the main telephone number and if necessary any additional telephone number (e.g., 0292189765) and select, per each of them, the destination of the incoming calls, by pressing [OK] to confirm each entry.

To continue, once the ISDN setting procedure is concluded, select Go to CLIP Settings and press [OK].

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CLIP Settings (This is only for ISDN type (Model: SIT200EI))

Enter, per each extension, the telephone number,

among those received from your network operator(e.g.,: 0292189765), that you want to display to the person called. To continue, select Go to WLAN settings and press [OK].

Enter a 13 characters WEP key

• Entering a WEP key(Wireless Equivalence Privacy) is

optional. To skip this entry, press the [OK] button.

Turn on the WLAN WIP-5000M phone and press

the [OK] button of the OfficeServ SOHO.

to the procedure described in the section ‘Easy Registration(38page)’ inherent to the WIP-5000M and press [OK].

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Connecting OfficeServ SOHO with Desktop / Laptop Computers

You can use the Internet on a desktop or a laptop computer using OfficeServ SOHO. You can connect a desktop or a laptop computer to OfficeServ SOHO in a wireless method(using a WLAN card) or in a wired method(using a wired LAN card and a LAN cable).

Connecting Desktop / Laptop Computer to OfficeServ SOHO Wirelessly

- A wireless connection can be made only if a WLAN card is installed in the desktop or laptop computer. If a wired LAN card is installed, refer to the wired connection method.

- You can set up a WLAN by using an extra program provided by the WLAN card manufacturer. It is recommended that you configure the WLAN using such program. For information on how to set up a WLAN, refer to the user guide of the program.

- You can also set up a WLAN by using the WLAN connection service of Windows XP.

Setting up a WLAN in Windows 2000/ME/98

Windows 2000/ME/98 do not provide WLAN setting menus.

Use programs provided by the manufacturer to set up a WLAN.

Checking Windows Version

Here are two ways to check the version(e.g. Windows XP, Windows 2000, Windows

98) of the Windows OS running on your computer

- Clicking [Start] will open a menu tab. You can verify the version from the Windows information displayed on the left section of the menu tab.

- Right click [My Computer] on your desktop and select [Properties] to check the system information.

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Using WLAN Card Program

A WLAN card or a WLAN adapter is provided with an extra program for WLAN setup. To set up a WLAN, refer to the user guide of the program. Enter the same SSID set in the OfficeServ SOHO. To check the SSID of the OfficeServ SOHO, refer to the procedure described in the ‘Note’ paragraph on the next page.

Wireless Laptop Network Configuration

Click [Start] to select [Control Panel].

Double-click [Network Connection] in Control Panel.

• If the Control Panel does not have [Network Connection], select [Switch to Classic View]

at the upper left corner of the Control Panel.

If [Wireless Network Connection] is set to [Disabled], right-click [Wireless Network

Connection

] and select [Enabled].

• Even if a message, ‘A wireless connection is not available’ appears after selecting

[Enabled], proceed to the next step.

Right-click [Wireless Network Connection] to select [Properties], and select

[Show icon in notification area when connected]. Click [OK].

Right-click [Wireless Network Connection] and select [View Available Wireless Networks].

From the list of [View Available Wireless Networks], select the same SSID of

OfficeServ SOHO. To check the SSID of the OfficeServ SOHO, refer to the procedure described in the ‘NOTE’ below. Select [Allow Access to the Selected Wireless Network Regardless of Security] and click the [Connect] button.

Verifying SSID

From the OfficeServ SOHO, press [Menu] 

 [2. WLAN Setup] 

[Enter Password(default: 0000)]  [OK]  [4. WLAN Information] to verify

the SSID.

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Connecting Desktop / Laptop Computer to OfficeServ SOHO by LAN Cable

If the computer has been connected to the Internet before, additional setting is not required. Check the Internet connection(LAN cable status) by referring to ‘OfficeServ SOHO connection’, and execute the Internet Explorer. If the computer is not connected to the Internet, follow the steps below:

For Windows 98/ME

Select [Start]  [Settings]  [Control Panel]  [Network].

Double-click [TCP/IP].

Select ‘Obtain an IP address automatically’ and click [OK]. Restart the computer.

For Windows 2000

Select [Start]  [Settings]  [Control Panel]  [Network and Dial-up

Connections].

Right-click [Local Area Connection] and select [Properties].

Double-click [Internet Protocol(TCP/IP)].

Select ‘Obtain an IP address automatically’ and ‘Obtain DNS server address

automatically’ and click [OK].

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For Windows XP

Press [Start] and select [Control Panel].

Double-click [Network Connection].

Right-click [Local Area Connection] and select [Properties].

Double-click [Internet Protocol(TCP/IP)].

Select [Obtain an IP address automatically] and [Obtain DNS address

automatically]. Click [OK] to finish the setting.

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THINGS YOU SHOULD KNOW

Screens

Major screens that are displayed on the LCD of OfficeServ SOHO are described below:

Main Screen

The default background screen of the main screen is shown below. The background screen can be changed by pressing [Menu] button and selecting [Phone Setup]  [1. My Phone]  [1. Select Background].

Icons of the background screen are described below:

Icon

Function

Station Message Call forward Answer mode DND Mute Alarm Message Network connection

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Station Status Display Screen

You can display this screen by pressing the [SCREEN] button while in standby mode or during a call. Statuses of stations and DND, and System Speed Dial are displayed as icons. You can use a function by moving to the corresponding menu and pressing the [OK] button.

Menus During Call Screen

You can display menus available during a call by pressing the [Menu] button. Various functions that can be used during a call are displayed in this screen. You can use a function by moving to the corresponding menu and pressing the [OK] button.

Menus Displayed During a Call

Available menus may differ depending on the system version. You can use

direction buttons to view menus that are not shown on the screen. ‘RETRY’ menu is not displayed during intercom calls.

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36 © SAMSUNG Electronics Co., Ltd.

Menu Screen

You can display the Menu screen by pressing the [Menu] button while the OfficeServ SOHO is in standby mode. The Menu screen displays PhoneBook, E-Diary, Message, Conference, Phone Setup, and WLAN functions as icons. This menu may be different according to the country.

Entering Characters

You can use the dial button and the [Menu] button of OfficeServ SOHO to enter or edit letters, numbers, and special characters.

Dial Button

MENU Button

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Selecting Entry Mode

Press the [Menu] button when the character input screen appears. Repeat pressing [Menu] button until the cursor moves to the desired entry mode.

Character Entry Mode

Character entry mode is set to ‘Capital Alphbet’ by default.

Entering Characters

Press the [Menu] button and select the capital/small alphabet mode.

Press the dial button to enter or edit characters.

(For uppercase)

Dial Button Character Dial Button Character Dial Button Character

A B C

D E F

G H I

J K L

M N O

P Q R S

T U V

W X Y Z

* / .

space

# @ -

: Capital Alphabet : Small Alphabet : Number : Special Character

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38 © SAMSUNG Electronics Co., Ltd.

(For lowercase)

Dial Button

Character Dial Button Character Dial Button Character

a b c

d e f

g h i

j k l

m n o

p q r s

t u v

w x y z

* / .

space

# @ -

Entering Numbers

Select number entry mode by pressing [Menu] button, and press the corresponding dial button.

Entering Special Characters

Press the [Menu] button and select the special character mode. Available special

characters will appear below the entry screen.

Press

direction buttons to select a special character and press

[OK] button. Press

direction buttons to select another type of

special character.

Entering Characters

- If the character to be entered is same as the character immediately entered,

press the

button and move the cursor one space to the right.

- Press the

button to enter a space.

- To enter a space between two characters already entered, press the

direction button to move to the character that should be right after the space

and press the [0] button.

- Press the [C] button to erase an entered character. Press the [C] button briefly to erase characters one by one, or press and hold the button to erase all characters.

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MAKING CALLS

Before Making a Call

The means and features for making calls are summarized in the table below. For procedures on using the functions, refer to the corresponding descriptions.

Category

Intercom Call External Call

Call method Handset, speakerphone

Answering intercom calls Answering external calls Function Call pickup

Answering Method

Calls can be answered by using the handset or speakerphone.

Using handset

Lift the handset to answer a call.

Using speakerphone

Press [Speaker] button without lifting the handset to

answer a call. You can hear the caller’s voice(or the other party’s voice) through speaker and speak through the microphone. Press the [Speaker] button again to hang up.

• You can lift the handset while speaking through the

speakerphone to continue the call by using the handset.

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Call Refusal / Call Deflection

You can refusal or deflect the call you would not like to answer.

The base station is ringing. The display shows

you the number of the caller. Select ‘REFUSAL’ or ‘DEFLECT’. And press [OK].

If you select the DEFLECT, Enter the station number you want the call diverted to. And press ‘#’ or [OK] button. If you press the ‘*’, it is cleared the number you enter.

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Answering Intercom Calls

This function allows you to answer internal calls incoming to OfficeServ SOHO or a WLAN phone.

Answering from OfficeServ SOHO

On receiving a call, the bell rings and an incoming message is displayed on the LCD.

Lift the handset to answer the call.

• Press the [Speaker] button to speak through

the speakerphone.

Replace the handset to disconnect the call.

• Press the [Speaker] button again when using the

speakerphone.

Answering from OfficeServ SOHO

Press the [▼Vol▲] button while the bell is ringing to adjust the bell volume. If the

volume is set to mute, an incoming message is displayed on the LCD but the bell does not ring.

Auto Answering setting

- PSTN: [Menu]  [Phone Setup]  [1. My Phone]  [1. Feature On/Off]  [2.Auto

Answer]에서 [Auto Answer]  Set to ‘On’

- ISDN: [Menu]  [Phone Setup]  [1. My Phone]  [1. Feature On/Off]  [3.Auto Answer]  Set the Internal to ‘On’.

Call from

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Answering from WLAN phone

On receiving a call, the bell rings and an incoming message is displayed on the LCD.

Press the [Send] button to answer the call.

Press the [End] button to disconnect the call.

Call from

123456789

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Answering External Calls

This section describes how to answer an external call.

Answering from OfficeServ SOHO

On receiving an external call, the phone rings and a green lamp lights on the corresponding C.O. line button. Lift the handset to answer the call.

• Press the [Speaker] button to answer using the

speakerphone.

Start conversation.

Replace the handset to disconnect the call.

• Press the [Speaker] button again when using the

speakerphone.

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Answering from Mobile

On receiving a call, the bell rings and an incoming message appears on the LCD.

Press the [Send] button to answer the call.

Press the [End] button to disconnect the call.

Call from

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Call Pick Up

This function is used to pick up a call incoming to another station.

When another station rings, press the [SCREEN] button of your phone.

Select the flashing station number from the screen.

Start conversation.

Replace the handset to disconnect the call.

• Press the [Speaker] button again when using the

speakerphone.

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FUNCTIONS USED DURING CALLS

During Intercom Call

This section describes some functions during intercom calls.

Call Transfer

This function is used for transferring a connected internal call to another intercom user or external user.

Press the [R] button during an internal call.

Press the destination number.

Replace the handset when the handset answers the call.

• Replace the handset while the transfer tone is

ringing to transfer the call unconditionally. Otherwise, wait until the destination user answers the call to transfer the call after consulting the user.

HOLD

Please dial

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Mute

When this function is used, you can hear what the other party is saying but the other party cannot hear any voice or sound from your phone.

Press [Mute] key during the call, [Mute] LED is

changed to RED. Mute function is enable.

Press [Mute] key again, [Mute] LED is off. Mute

function is disable.

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During External Calls

This section describes some functions during external calls.

Call Transfer

This function is used for transferring a connected external call to another intercom user or internal call to external call. In case of ISDN, it’s available to transfer a connected external call to another external call.

Press the [R] button during an external call.

Press the destination station number.

Replace the handset when the handset answers the call.

• Replace the handset while the transfer tone is

ringing to transfer the call unconditionally. Otherwise, wait until the destination user answers the call to transfer the call after consulting the user.

Call Transfer

On successful transfer, the color of the C.O. line lamp changes from green to red.

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Trunk Flash

If OfficeServ is under other PBX system, this function allows you to be used features that the upper PBX system is serviced.

If an external call arrives while you are already answering another external call, press [Menu].

Select [TRUNK FLASH] to answer the new call. The previous caller will remain on hold.

Select [TRUNK FLASH] again to return to the previous caller on hold.

Trunk Flash

The trunk flash function is a additional function of a trunk switch connected to

the OfficeServ SOHO and will only be provided if the trunk switch supports the function.

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KEYPAD facility (ISDN Only)

Keypad information is data in the form of characters of the telephone keypad (e.g. numbers, star key, hash key) which are converted into particular functions in an integrated services private branch exchange, a remote station or in the switching centre of your network operator. The keypad facility can be switched on or off via the menu. ( [Menu]  [Phone Setup]  [1. Feature On/Off]  [1. Keypad facility On/Off], Set to ON.)

Press [KEYPAD] button during an external call to activate the KEYPAD facility. When KEYPAD facility is activated, the [KEYPAD] button will be changed to [DTMF] button.

Press [DTMF] button during an external call to

deactivate the KEYPAD facility.

Service charges

You may have to apply for this service from your network operator and it might

incur additional charges.

Malicious call tracing (malicious call identification, MCID)(ISDN Only)

If you receive malicious phone calls and the caller's number is not shown on the display, you can still find out the number via the switching centre. This is achieved by means of an intercept function.

Press [Menu] Button during the external call. And select ‘MCID’. The switching centre will then trace back the call to its point of origin

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To Service

(contact with your network operator, firstly.)

The caller’s network does not support CLIP (Calling Line Identification Presentation = identification of the oncoming call). In this case, the call cannot be traced.

Parking a call (ISDN Only)

You are holding a conversation and you would like to continue the call in another room. In this other room there is also an ISDN wall socket. However, you can also unpark the call with another telephone, e.g., a mobile handset.

Press [Intern] Key when you would like continue the call somewhere else.

Select the ‘PARK’. And enter the number to park.

Call Waiting

If the other call is incoming when you are holding a conversation, the incoming call number is displayed on LCD and indication tone is listened periodically.

- Press [Menu]  [ANSWER] or [R], You can answer the other call.

- If you would like to refuse the other call, Press [Menu]  [REFUSAL].

- If you would like the deflect the other call, press [Menu]  [DEFLECT].

CAMP

2224444

Jone

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Conference during Intercom / External Calls

This function is used for organizing a conference call between up to three parties(internal/external) during a call.

Press [Menu] during a call.

Enter the phone number of a third party to add to the conference.

When the third party answers the call, press [Menu] and select [CONFERENCE].

Conference member numbers appears.

• To remove a member from the conference, enter

the phone number of the member while the ‘Make Next Call’ message is displayed.

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CONVENIENT FEATURES

Calling Line Identification Presentation (CLIP)

This function displays the caller ID on the LCD of the phone. CLIP is a pay service provided by the telephone company. Such information may not be provided in the following cases:

- Caller requested the telephone company not to disclose his/her ID.

- Call was made from an area where the CLIP service is not provided(e.g., international calls).

- Call was made from a public phone.

- Caller information provided by the telephone company is damaged.

- The telephone company does not serve CLIP.

[PSTN]

Select [Menu]  [Phone Setup]  [5. Global Setup]  [1. Feature On.Off]  [3. CID Detection] to display Caller ID.

[ISDN]

It is not need the additional settings, CID is displayed if the network is serviced the CLIP

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Conference

This section describes two functions of conference. Up to three members, including the caller, can participate in a conference call.

Group Conference

This function allows you to make a conference call with members registered to a group. Up to five groups can be assigned to a group conference.

Press the [Menu] button while the phone is in a standby mode.

Select [Services]  [2. Conference] 

[1. Group Conference] by using the direction

button.

Move to the target group and press the [OK] button. Then, the phone number list of the target group is displayed.

• If no group is registered, the screen for registering

a group is displayed. Register the target group and select the group to make a conference call.

• Move the curser to the target group and press the

[Menu] button to edit or delete the group.

Press the [Send] button to make a call to the recipient.

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Each Conference

This function allows you to call the recipient directly for a conference call, and to make a conversation.

Press the [Menu] button while the phone is in a standby mode.

Select [Services]  [2. Conference]  [2. Each Conference] by using the direction

button

Enter the target phone number and press the [Send] button to connect the recipient.

• Press the [Menu] button and select the [Sending]

menu. Then, the call is connected to the recipient.

Once the recipient answers the phone, the conference call starts.

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Do Not Disturb (DND)

This sections describes how to use DND function.

Setting DND

This function allows you to block calls to your phone even if the calls arrive.

Press the [SCREEN] button while the phone is in a standby mode.

Select [9. DND] from the [Station Status Display

Screen].

DND function is set and the ‘DO NOT DISTURB’ message is displayed on the main screen.

• When DND function is set, the DND icon is

displayed on the main screen, and the DND button of the [Station Status Display Screen] is expressed in black.

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Canceling DND

This function allows you to cancel DND.

Press the [SCREEN] button while the phone is in a standby mode.

Select [9. DND] from the [Station Status Display

Screen].

• When DND function is set, the DND button is

expressed in black.

DND is cancelled, and the ‘DND is cancelled’ message is displayed on the main screen.

• When DND function is cancelled, the DND icon

disappears from the main screen.

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Group Listening

You can enable others to hear the conversation of a call through the speaker. The microphone is disabled.

Press the [Speaker] button during a call.

Other people can hear the conversation.

Press the [Speaker] button to turn off the speaker.

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This section describes how to set various menus of OfficeServ SOHO. You can select a menu

either by using the direction key to move to an item and pressing the [OK] button or by

entering the item number.

Main Menu

Press the [Menu] button to display the following main menu on the LCD screen when the OfficeServ SOHO is in a standby mode.

The Menu screen displays the SMS, PhoneBook, E-Diary, Sound, Services and Phone Setup as icons.

Menu Item Description

Inbox Lists the received messages Outbox Send new messages and lists the messages sent Templates Stores the most frequently used messages to use them as

templates

SMS Settings Configuration of the SMS service(Service Centre, notification,

Display)

Find Number Search an item in the Phonebook(per number, name, position, etc.) Outgoing calls Lists the outgoing calls and allows recalling the relevant numbers Incoming calls Lists the received calls and allows recalling the relevant numbers Missed calls Lists the calls with no answer and allows recalling the relevant

numbers

New Entry To add a name into the Phonebook

Samsung OfficeServ SOHO User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual