Samsung OfficeServ ITP-5021D, OfficeServ ITP-5014D User Manual

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Page 1

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THINGS YOU SHOULD KNOW

1. About Stations and Trunk Lines

A station

is a digital or IP phone or standard telephone connected to the OfficeServ

system.

A trunk line

is directly connected to your phone company’s telephone network. It allows you to make telephone calls to parties outside your office(for example, your home) or to receive incoming calls from external parties.

Telep hone

System

Outs id e

Ins ide

Extension

Trunk Line

Te l e p h o n e

System

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THINGS YOU SHOULD KNOW

2. Selecting System Functions

To use the functions of the OfficeServ system you can: press the programmable button that is registered with the required function, select the function by using the Scroll button and 3 Soft buttons that are underneath the LCD screen or dial the function code. For example, if the callback function is required, find the programmable button with this function first. If this button doesn’t exist, then press the Soft button corresponding to the location of [CBK] on the LCD screen.

Using the Scroll / Soft Button

The Scroll button is used to display the function menu on the LCD screen. If the Scroll button is pressed, the LCD screen will show three menus such as [CALL], [OTHER], and [ANS] in a row. If the Scroll button is pressed again, another menu appears.

Three Soft buttons are located underneath the LCD screen. Among three Soft buttons, the one on the left is called the left Soft button, and the one in the middle is called the middle Soft button, and finally the one on the right is called the right Soft button.

Press the Scroll button once when the

IP Phone is in the id le sta te and th e LCD scree n will show the screen.

First select one of the main menus ; [CALL],

[OTHER], or [ANS]. T o select the [CALL] menu, press the le ft So ft bu tton , to sel e ct t he [OTHER] menu, press the middle Soft button, and finally to select the [ANS] menu, press the right Soft button.

[CALL] Menu : Displays the functions related to

making a call.

[OTHER] Menu : Displays any other functions not related

to answe ri n g or r e ce iving a call.

[ANS] Menu : Displays functions related to answering calls

at other system devices or pages.

Soft button

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THING

YOU SHOULD KNOW

Keep pressing the Scroll button until the desired

function shows up. If there is a " symbol displayed, it means that additional menus are available.

If the desired function appears on the

LCD screen, select it by using the Soft button associated with the desired function.

Using the Function Code

Many of the OfficeServ system functions can be invoked by dialling function codes. Please refer to the table below for the default function codes(these maybe changed in your system-refer to your System Administrator).

Dial Button Function Dial Button Function

0 Trunk access group nu mber 55+0 Page internal zone 0 10+xxx Answer parked calls 55+1 Page internal zone 1 11 Set calls on hold or clear on hold 55+2 Page internal zone 2 12+xxx Answer call on hold at another

station

55+3 Page internal zone 3

13 Release door lock 55+4 Page internal zone 4 16+xxx Assign speed-dial number 55+5 Page external zone 1 17 Dial stored number 55+6 Page external zone 2 19 Redial 55+7 Page external zone 3 2xx Station number 55+8 Page external zone 4 3xx Station number 55 9 Page all external z ones 400 Cancel DND 55+* Page all z ones 401 Set DND 56 Answer transfer page 41 Set Message No Ring 57 Clear alarm sensor 42+xxx Cancel message 58 Clear DISA Alarm 43 Set/Return message 59 Change to my station level

Scroll

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THINGS YOU SHOULD KNOW

Dial Button Function Dial Button Function

44 Reserve connection to a busy

station/trunk line

600 Cancel all ca ll forwarding

45 Busy station Camp-on 601+xxx Set Forward All Calls 46 Conference 602+xxx Set Forward Busy 47 Enter account code 603+xxx Set Forward No Ans 48 Set station message 604+xxx Set Forward Busy/No Ans 49 Flash 66 Group call pickup 500~529 Station group 67 Night ring answer 53+grp+0 Exclude group 681 Voice Dialler 53+grp+1 Include group 682 Record Voice Dialler 54+zone Transfer page 7xx

Trunk line

55+0 Page all internal zones 8x

Trunk group number

606 + xxx Set Forward Follow me 9 Attendant Console group 65 Direct call pickup

- If the table above doe s not ha v e the des ir e d func tion c ode or the function code does not match with the desire d func tion, the system’s numbering plan may have been c hange d;

please consult with your System Administrator.

NOTE

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THING

YOU SHOULD KNOW

Assigning the Programmable Button Extenders

By adding an extender to some buttons, you can use the IP Phone more conveniently. For example, if the extender 4 is added to the [PAGE] button, when this button is pressed, it will allow a page announcement to be made to stations in page zone 4. Refer to the following table to select the extenders that can be assigned for each programmable button.

Button Description Extenders

BOSS Director/Secretary 1-4 DP Direct Call Pick-up Station or station group number DS Direct Station Required station numbers

FWRD Call Forwarding

0=FWD Cancel, 1=FWD All, 2=FWD Busy, 3=FWD No Answer , 4 FWD Busy/No Answer, 5=FWD DND and-6=Follow Me

GPIK Group Call Pick-up 01-20 GCONF Conference group 1-5 IG Group In/Out Required station group 5XX(X) MMPG Meet Me Page 0-9, * PARK Park Orbits 0-9 PMSG Programmed Message 01-20 PAGE Paging 0-9, * SG Station Group Selection 5XX(X) SPD Speed Dial Personal 00-49, or System 500-999 DIR Directory Name Dialling PERS(1), SYS(2) or STN(3) VT Voice Mail Transfer Voice Mail Group(5XX)

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THINGS YOU SHOULD KNOW

Press the

[Tra nsfer]

button.

Press

[1] [0] [7]

Select the programmable button that requires

an extender by using the

[!!!!Volume""""]

button to, scroll through progra mmable butt ons and then press the right Soft butt on, or press the programmable button to add an extender.

When the cursor comes to the input area on the LCD panel, dial the required extender.

Save the extender by pressing the right or

left Soft button. Press the

[Tra nsfer]

button

to finish programming.

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THING

YOU SHOULD KNOW

3. Entering Characters

Using the dial buttons of this phone, you can easily enter/edit, letters, numbers and special characters.

Special Button Used

To enter letters of the alphabet the following special button is used.

Button A : Switch to capital/small letters when entering characters.

The A button of the ITP-5021D/5014D IP phone is located on the first button of the bottom row of the programmable buttons below the LCD screen. An example for the ITP-5021D is shown.

ITP-5021D

Button A

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THINGS YOU SHOULD KNOW

Entering Characters

Press the [!Volume"] button to move the cursor and insert or modify the desired letter. Press the [Volume"] button and move the cursor one space to the right to use the same dial button letters as the previous letter used.

Procedures for entering characters are described below.

Enter the characters according to the table below. Press button A to switch between capital and lower case letters.

Dial frequency

Dial button

12345

<>. )0

Space ? , ! 1

ABC@2

DEF#3

GH I $4

JKL%5

MNO^ 6

PQRS7

TUV*8

WXYZ9

:=[]*

# ?

[ ) I

Space

]

;

“

”

/ ^ {

( } ’

Press the [#] button to enter special characters. Special characters are displayed in the following order. #, space, &, !, :, ?, ., ,, %, $, -, <, >, /, =, [, ], @, ^, (, ), _, +, {, }, |, ; , ”, ", ’

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THING

YOU SHOULD KNOW

4. Configuring My Phone

Allows you to set the feature preferences for your IP phone.

To Change the IP Phone Passcode

The pre-assigned station passcode is 1234. You can change the station passcode if needed.

Press the

[Tra nsfer]

button.

Press

[1] [0] [1]

Enter the previous passcode.

Enter the new passcode. The pa ssco de must

be a 4-digit number.

Re-enter the new passcode for con fi rmation .

If the passcode is en tered co rrectly, a beep will be hea r d twi c e. If fo u r beep s a re heard, it means that the new passcode entry was unsuccessful. Please re-ente r the new pa sscod e .

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THINGS YOU SHOULD KNOW

Save the new passcode by pressing

the

[Tra nsfer]

button.

Setting the Answer Mode

Intercom calls can be answered with one of three answer modes. A different answering mode can be selected for

[0] ANS MODE : the answer mode when answering intercom calls.

[1] EXEC ANS : the answer mode when answering calls using the executive/secretary hot line.

You must be a designated Boss or Secretary for this option to be available.

Press the

[Tra nsfer]

button.

Dial

[1] [0] [3]

Select the call type(ANS MODE or EXEC ANS)

using the

[!!!!Volume""""]

button. Move the

cursor by pressing the right Soft button.

Dial

[0](

Ring mode),

[1](

Auto Answer mode),

[2](

Voice Announce).

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THING

YOU SHOULD KNOW

Press the

[Tra nsfer]

button and save

the selected entry.

- If your IP Phones is prog r am m e d for the Voice Announce answering func tion, and Call Forwarding N o Answ e r is se t, y ou m us t pre ss the [Spea ke r ] button or [Sen d ] button to answer bef or e the no an a nsw e r time r ex pire s . Othe rw ise , the ca ll w ill be forwarded.

Using the Headset / Handset (Headset Operation)

The IPT-5021D/5014D IP Phone user can switch between handset mode and headset mode. In headset mode, you can answer or end a call by pressing the [Send] button or [End] button.

Press the

[Tra nsfer]

button.

Dial

[1] [1] [0]

To use the handset, dial

[0] [2] [0]

, and to

use the headset, dial

[0] [2] [1]

NOTE

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THINGS YOU SHOULD KNOW

Save the selected entry by pressing

the

[Tra nsfer]

button.

- The IP Phone can have a hea ds et m ode button. If so, press this button when its

LED is off and the IP Phone is c ha nge d to he a dse t m ode a nd the LED will light up. Press this button again to re turn the IP Phone back to handse t m ode a nd the LED button goes off.

Enabling / Disabling the Key Confirmation Tone

You can enable or disable a short confirmation tone whenever a dial button is pressed.

Press the

[Tra nsfer]

button.

Dial

[1] [1] [0]

To use the key confirmation tone,

dial

[0] [4] [1]

, and to disable that the tone,

dial [0]

[4] [0]

Save the selected entry by pressing

the

[Tra nsfer]

button.

NOTE

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THING

YOU SHOULD KNOW

Pulse to Tone Changeover

When making an outside call on a dial pulse(mechanical) line, press the

[#]

button.

All digi ts dialled after the

[#]

button will be

sent as tones(electronic method).

Hot Keypad

The hot keypad allows you to make a call or activate the other functions of the OfficeServ system b y pressing the dial buttons or function keys directly, without picking up the handset or pressing the [Speaker] button.

If the hot keypad function is turned off, you must pick up the handset or press the [Speaker] button first.

Press the

[Tra nsfer]

button.

Dial

[1] [1] [0]

To enable hot keypad, di al

[0] [3] [1]

, and to

disable, dia l

[0] [3] [0].

Save the selected entry by pressing

the

[Tra nsfer]

button.

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THINGS YOU SHOULD KNOW

5. Volume Adjustment

The [

!!!!

Volume

""""

] button is used for adjusting the volume of the handset, speaker, and ringer.

Adjusting Handset Volume

During a call using the handset.

Press the

[Volume"

]

button to increase

the handset vol u me.

Press the

[!!!!Volume

]

button to decrease

the handset vol u me.

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THING

YOU SHOULD KNOW

Adjusting Speaker Volume

During a call using the

[Speaker]

button.

Press the

[Volume"

]

button to increase

the speaker volume.

Press the

[!!!!Volume

]

button to decrease

the speaker volume.

Adjusting Ring Volume

To increase the ring volume, press the

[Volume"

]

button whil e th e phon e

is ringing.

To decrease the speaker volume, press the

[!!!!Volume

]

button whil e th e phon e

is ringing.

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THINGS YOU SHOULD KNOW

6. Types of Signal Tone

The types of signal tone used in this tele ph one syste m are de scri bed in t he foll owin g tabl e.

Signal

Tone Name

Usages Signal Interval

Dial tone

A steady tone that indicates you can begin dialling.

Ring back tone

Indicates the station you dialled is ringing.

Busy tone

Indicates the station you dialled is busy.

Transfer tone

Indicates your call is being held and you can dial another station.

Confirmation tone

Very short beeps that indi cate you have correctly set or cancelled a system feature.

* The Signal Interval may vary for each country.

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THING

YOU SHOULD KNOW

7. Telephone Status Indicator

The status indicator turns on or off according to the telephone status.

Functions Status of LCD Indicators

Busy/Off-hook Steady red Extension Ring Flashing red Trunk Ring Flashing green Recalling Flashing yellow Message waiting Flashing red Calling Denied Fast flashing red within 1-second interval.

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THINGS YOU SHOULD KNOW

8. Button LED

The [Transfer] button, [Hold] button, and [Speaker] button have a LED that turns on or off according to the phone status.

For incoming external calls or intercom calls ringing at your IP Phone the trunk button LED or Call button LED will flash green. The trunk button LED will flash red on other IP Phones with the same trunk button. While holding a call, the green LED of the trunk line will blink. In the followi ng ta bl e, th e fu n ctions of LEDs are summarized.

Functions Button LED Status

Trunk line or functions are in use LED is steady green. New call is ringing LED is a fast flashing green. While a call is on hold LED is a slow flashing green or red. A call recalling to the IP Phone LED is a slow flashing yellow.

Transfer

Hold

Speaker

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GETTING STARTED

This chapter describes the procedure for setting the user environment after installing and booting the ITP-5021D and ITP-5014D IP phone.

Entering the Environment Setup Mode

If the setting of the OfficeServ system connected to the IP phone has changed or if the system has initialized, you must set the network environment and upgrades through the environment setup menu.

Connect the power adaptor while

pressing the

[Menu]

button.

. The environment setup menu appears

on the LCD screen. Press the [

∧∧∧∧

]/[

∨∨∨∨

] direction buttons to move to a required menu item, and press the

[Enter]

button.

For product safety and correct operation, the following information must be read before the installation and operation of your ITP-5021D/5014D IP phone.

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GETTING STARTED

Setup Menu Structure

The Setup menu and programmable items are detailed below.

1. Information

1. Version

2. Network

3. Load Option

4. MAC address

2. Network

1. Mode

2. IP

3. Netmask

4. Gateway

(* Items 2 to 4 are only displayed when setting M anual IP)

3. Load & Upgrade

1. Load Option

2. Upgrade Program

3. Upgrade Bootrom

4. Format

4. System

1. Password (* Not Used)

5. Server

1. Server IP

2. ID

3. Password

6. Exit

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GETTING STARTED

Editing

The buttons and functions below are used for selecting a menu from the LCD screen and entering/cancelling/saving a value.

Moving between Menus

Press the [

∧∧∧∧

]/[

∨∨∨∨

] direction buttons to move to a menu required and pres s the [Enter] button.

Press the number of the required menu using buttons from [0] to [9].

Press the [Menu] button to move to the environment setup main menu.

The LCD screen can display up to two rows of information. Use the [

∧∧∧∧

]/[

∨∨∨∨

]

direction buttons and move to the previous/next screen to v iew other menus.

Entering Numbers, Characters, and Full Stop (.)

Enter a number or character using the dial buttons [0]~[9].

Press the [*] button to enter a full stop(.). (Refer to the ‘Entering Characters’ section of ‘Things You Should Know’ in this guide for procedures on entering characters.)

Deleting Entries

Press the [<] button or [Cancel] button to erase entries by moving the cursor to the left.

Saving Entries

Press the [Enter] button to save your entries.

Cancelling Settings

Press the [End] button to move to the upper menu without saving the entry.

Dial Buttons

Navigation Button

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GETTING STARTED

Network Settings

You can verify or change the network environment.

Use the [

∧∧∧∧

]/[

∨∨∨∨

] buttons to move to the [2. Network] menu and press the

[Enter]

button.

Move to [1. Mode] submenu

and press the

[Enter]

button.

Select [1. Manual IP] menu to directly

enter the IP address of the phone. Select [2. DH CP] to l et th e system automatically set the IP address.

Using the DHCP option, the IP Address, Subnet Mask, and Gateway values are automatically set and are not displayed on the LCD screen.

Upon selectin g [1 . Manu al IP ], th e sc re en

notifies that the Manual IP is selected for approximately two seconds. When [2. DHCP] is selected, the ‘DHCP SELECTED’ message appears for a short time.

The upper menu is displayed again.

1. Information

>2. Network

Enter

2. IP

>1. Mode

Enter

2. DHCP

>1. Manual IP

Enter

Manual IP Selected

1. Mode

3. Netmask

4. Gateway

>2. IP

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GETTING STARTED

Input Netmask XXX.XXX.XXX.XXX

Enter

Input Def. Gateway XXX.XXX.XXX.XXX

Enter

Select [2. IP] to display the current

IP address of the IP phone. No address is displayed if an IP address has not been set. Use the dial but to n s [0]~[ 9 ] an d [* ] to ent e r a new IP address, and press the

[Enter]

button. Be careful not to enter a duplicate IP address since the network does not support redundant IP addresses.

Select [3. Netmask] to display the current

Netmask address of the IP phone. To change the Netmask address, enter a new address and press the

[Enter]

button.

Select [4. Ga tew ay] to display the current

Gateway address of the IP phone. To change the Gateway address, enter a new address and press the

[Enter]

button.

Input IP Address XXX.XXX.XXX.XXX

Enter

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GETTING STARTED

>3. Load & Upgrade

4. System

Enter

Load & Upgrade Settings

You can verify or change the program upgrade environment of the IP phone.

Use the [

∧∧∧∧

]/[

∨∨∨∨

] button to move to the [3. Load & Upgrade] menu and press

[Enter]

Button.

The submenus are displayed.

Select [1. Load Option] and designate where

the IP phones program is to be downloaded from. Select [1. File System] to operate programs saved in the IP phone’s flash memory. Select [2. TFTP down run] to download programs saved in a designated TFTP server to the RAM memory of the IP phone.

The [2. Upgrade Program] menu is used for

upgrading the phone’s program. Enter the IP address of the TFTP server from which the program should be downloaded. Press the

[Enter]

button to star t the download.

>1. Load Option

2. Upgrade Program

3. Upgrade Bootrom

4. Format

2. TFTP dow n run

>1. File System

Input TFTP Server XXX.XXX.XXX.XXX

Enter

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GETTING STARTED

Input TFTP Server XXX.XXX.XXX.XXX

Enter

The [3. Upgrade Bootrom] menu is

used for upgrading the IP phone’s Bootrom. Enter the IP address of the TFTP server from which the Bootrom program should be downloaded, and press the

[Enter]

button. The IP phone is rebooted after downloading the Bootrom program and the Environment Setup Main Menu appears. The

[Menu]

button does not need to be pressed.

The [4. Format] menu is used to delete previously saved programs.

Check if the program needs to be deleted before using this function.

- After formatting the IP phone, downloa d a ne w program through the [2. Upgrade Program ] me nu. Cons ult with your System Admi nistra tor before using the [4. System] menu of the e nv ironm e nt se tup m e nu.

NOTE

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GETTING STARTED

Input ServerIP XXX.XXX.XXX.XXX

Enter

Setting System Authentication Information

This function is used to set the IP address of the OfficeServ system connected to the IP phone and the authentication ID and password of the IP phone. The ID and password of this function are used when initially setting the IP phone and are not required while using the functions of the IP phone. If a function of the IP phone(such as Lock) requests a password, enter your station password; default is 1234.

Use the [

∧∧∧∧

]/[

∨∨∨∨

] button to move to the [5. Server] menu and press the

[Enter]

button.

The submenus are displayed.

If the OfficeServ system is set to request the ID and passw o rd o f th e I P pho ne , [2. ID] and [3. Password] shall be entered.

The [1. Server IP] menu is used for

verifying or changing the IP address of the OfficeServ system. Verify the cur re nt IP address of the OfficeServ system with your System Administrator. To change the IP address, enter a new address and press the

[Enter]

button.

[2. ID] and [3. Password] are user information

required for connecting to the OfficeServ system. Contact the System Administrator for the correct ID and pa ssw o rd.

- The ID is composed of ma x imum of 16 le tte rs or numbers(Capital and lower case letters are not distinguishe d) . The pa ssword is composed of maximum of 8 numbers. The password is display e d as * w he n enter e d.

NOTE

6. Exit

>5. Server

Enter

1. Server IP

2. ID

3. Password

*Input Password

*Input ID SAMSUNG

*********

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GETTING STARTED

Verifying Settings

You can verify the settings after setup. Incorrect settings should be adjusted after verification.

Use the [

∧∧∧∧

]/[

∨∨∨∨

] button to move to the [1. Information] menu and press the

[Enter]

button.

The sub-menus are displayed.

Select each menu and verify the settings. Especially, the [2. Network] menu must be checked to confirm the settings are correct before using the IP phone.

>1. Information

2. Network

Enter

1. Version

2. Network

3. Load Option

4. MAC address

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GETTING STARTED

Exiting Setup

Exit the environment setup operation and reboot your IP phone.

Return to the main menu of the environment

setup and select the [6. Exit] menu.

The settings are saved and the IP phone is rebooted.

- You should consult your System Administrator bef ore c hanging the settings in the user environment of the IP phone.

Enter

5. Server >6. Exit

NOTE

Page 30

BASIC FEATURES

1. Before Making / Answering a Call

This section provides you with information on how to make or answer a call by using the handset or speakerphone.

Calling Methods

▪ Using a handset

This function allows you to lift the handset and make a call.

▪ Using a speakerphone

This function allows you to make a call through the speakerphone without lifting the handset.

Call Answering Methods

▪ Using a handset

This function allows you to lift the handset and answer a call.

▪ Using a speakerphone

This function allows you to answer a call through the speakerphone without lifting th e ha nd se t.

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Page 42 © SAMSUNG Electronics Co., Ltd.

BASIC FEATURES

2. Intercom Calls

This function is used when you want to make a call to other stations.

Assigning the Names to Your Extension

You can assign a name of up to 11 letters to your extension. This allows other extension users with display stations to call you using the directory dial feature and to see your name when you call them.

Press the

[Transfer]

button.

Press Dial

[1] [0] [4]

Enter the name.

Refer to th e ‘

Things You Should Know

’

in this guide for entering characters.

Save the name by pressing

the

[Transfer]

button.

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BASIC FEATURES

Calling an Extension Number

Pick up the handset and check

for dial tone.

Dial the extension number or station group

number. Wait until the other party answers the call. If a short signal tone(not a ringing tone) is heard, the receiving extension has set up the Voice Announce or Automatic Answer function.

Replace the handset or press the

[End]

button

to finish the call.

If you have a [DSS] button as s igned to an extension num be r or s ta tion g r oup, pre s s

this button instead of dia lling the corres ponding s ta tion number.

NOTE

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BASIC FEATURES

Answering an Intercom Call

When the IP Phone rings,

pick up the handset or press the [Speaker] button or

[Send]

button.

To finish the call repl a ce th e hand se t

or press either the

[Speaker]

[End]

button.

Voice Page Announce Mode (Intercom Calls Only)

When another station calls you, a short signal tone will be heard followed by the caller’s announcement.

To answer the call, pick u p th e ha nd se t

or press the

[Send]

button.

To end the call, replace

the handset or press either the

[End]

[Speaker]

button.

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BASIC FEATURES

Automatic Answer Mode (Intercom Calls Only)

When another station calls you, a short signal tone will be heard and then t he IP Phone automatically answers the call.

The microphone and speaker are

turned on and you can communicate hands-free.

For a private conversation, lift the handset.

To end the call, replace the handset

or press either the

[End]

[Speaker]

button.

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BASIC FEATURES

Busy Station Callback

When the called station is busy, you can set a busy station callback. When the busy station becomes free, your IP Phone will ring. If you pick up the IP Phone, the other station will begin to ring.

When you hear a busy signal, press the

[CBK]

button or dial

[4] [4]

. Or, press

the Soft butt on co rres pond in g t o

[CBK]

on the LCD panel.

When you hear the confirmation signal,

replace the hand se t.

When the reserved station becomes

free, your IP Phone rings. The ‘CALL BACK’ message will appear on the LCD screen.

Lift the hand se t or pre s s

the

[Speaker]

[Send]

button to

call the now idle stati on .

To end the call, replace the handset

or press either the

[Speaker]

[End]

button.

If you do not answer the Callbac k w ithin 30 se c onds , the ca llback w ill be canc e lled.

If a callback is set up, the [CBK] button’ s L ED, if programmed, will light.

[CBK]

CALL BACK

NOTE

Page 36

BASIC FEATURES

Busy Station Camp-On

When you call another station and receive a busy signal, you can give the called station off-hook ring tone and wait for a little while.

Press the

[CAMP]

button or dial

[4] [5]

. Or , p ress th e So ft bu tto n co rre spon din g to the

[CAMP]

on the LCD screen.

The called station will receive

off-hook ring tone repeated every few seconds and an availa ble [Call ] but t o n will fl a sh to indicate your call is w aiting.

Wait fo r t he call ed pa rty to answer.

The called station must release its first call or place it on hold before answering your camp-on.

Calling Your System Operator

Dial

[9]

to call your system operator or operator group. If you want to call a specific operator, dial that person’s extension number.

[CAMP]

Page 37

Page 48 © SAMSUNG Electronics Co., Ltd.

BASIC FEATURES

3. Outside Calls

This function is used when you want to make an external call using any available trunk line.

Calling Outside numbers

You can use a handset or speakerphone when calling an external number.

To make an external call with a handset, follow the procedures below.

Pick up the handset.

Press the trunk or trunk

group button or dial the trunk group access code(e.g., 0).

Dial the telephone number

you want to call.

Finish your call by repl a cing

the handset o r pre ssi ng th e

[End]

button.

If the hot keypad feature is us e d, y ou can m ak e an ex ter nal ca ll without pic k ing up

a handset by dialling the trunk access code .

NOTE

Page 38

BASIC FEATURES

To make an ext erna l ca l l wi th a spe aker phone , fol low th e p roced ures b elow .

Press the

[Speaker]

button.

Press the trunk l ine o r di al the t ru n k

access code.

Dial the telephone number.

Finish the call, by pressing

the

[Speaker]

button.

If the LCR(Least Cost Routing) feature is enabled on the OfficeServ system,

press the [LCR] button or dial the LCR access code.

NOTE

Page 39

Page 50 © SAMSUNG Electronics Co., Ltd.

BASIC FEATURES

Authorization Code and Account Code

Authorization Code

If your OfficeServ system is programmed to require you to ente r an au th o riz atio n co de before making a call, dial [*] plus a valid code before selecting a trunk line.

Account Code

If your OfficeServ system is programmed to require you to enter an account code before making a call, press the

[ACCT]

button

or dial

[4] [7]

plus a valid code,

press the

[ACCT]

button again and

then select a trunk line.

- Ask your System A dminist ra tor for m ore information on authorization code s and account codes.

Answering an Outside Call

If you lift up the handset when the IP Phone is ringing, you are automatically connected to the ringing call. Or, press the

[Send]

button

to automatically answer on the speakerphone.

- If a call is flashing a t y our IP Phone but not ringing, you must press the flashing button to answer.

NOTE

Page 40

BASIC FEATURES

Universal Answer

External calls may be programmed to ring through an external speaker. In this case, dial

[6] [7]

or the press

[UA]

button to answer

the call.

New Call

Press the

[NEW] button

to disconnect your existi ng ca ll , wait fo r di al tone an d then make a new cal l on th e same li ne . If this

[NEW]

button does not appear on your IP Phone, press the Soft button corresponding to

[NEW]

on the LCD screen.

Busy Line Queuing With Callback

If there are no available trunk lines, you will hear busy tone when you try to make an external call, you can set a callback. When a line becomes free, your IP Phone will ring. You can reserve up to 5 callbacks for extension or trunk calls.

If you receive a busy tone when trying to

access a trunk line, press the

[CBK]

button or dial

[4] [4]

. Or, press the Soft button corresponding to

[CBK]

on the LCD screen.

When confirmation tone is heard,

put down the ha nd se t.

When the line becomes free,

the system will cal l you back.

[CBK]

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BASIC FEATURES

Lift the hand se t o r pre s s the

[Send]

button to respond to the Callback. Wait for dial tone and dial the telephone number or speed dial number again.

- A callback will be cancelled if not a nswe re d within 30 s e conds . If you have set a callback, your [CBK] button’s LED, if programmed, will light.

Cancelling Callback

A maximum of 5 callbacks can be set for extensions or external calls lines at the same time. To cancel a callback, follow the procedure below.

Press the

[CBK]

button or dial

[4] [4]

You will hear confirmation tone.

Press the

[Hold]

button. This will cancel

the oldest callb a ck th at you have set .

[CBK]

NOTE

Page 42

BASIC FEATURES

Redial

To redial the last telephone number you dialled, press the [Send] button for approximately 2 seconds or dial [1] [9].

Pressing the [Redial] key will give you the option to review up to 10 of your previously dialled external numbers.

Press the

[Redial]

button.

Use the direction buttons or

the

[!Volum e"]

button to select the required number to redial and press the Soft butt on co rres pond in g t o

[Dial]

To review details about the previous call

prior to dialling it, press the Soft button corresponding to

[NND]

Press the

[Redial]

button twi ce to automatically redial the last number you dialled.

- If the hot keypa d fea ture is tur ned off, you have to lift up the handset first or pres s the [Speaker] button before you begin using the redial feature.

- Redial does not apply to inte rc om ca lls.

NOTE

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BASIC FEATURES

Save Number with Redial

To save the number you just dialled for later use, press the

[SAVE]

button

before hangin g up .

This saved number can be redialled at any time by pressing the

[SNR]

button

or dialling

[1] [7]

. The same external trunk line

will be selected fo r you.

- The saved telephone numbe r w ill be save d in m emory until you save another numbe r.

- Saved Number Redial doe s not a pply to intercom calls.

NOTE

Page 44

BASIC FEATURES

Automatic Redial / Retry

When you make an outside call and receive a busy signal, the OfficeServ system can automatically redial the number for you. It will automatically redial at a pre-programmed interval for up to 99 attempts.

When you hear a busy signal,

press the

[RETRY]

button or press

the Soft butt on co rres pond in g t o

[RETRY]

on the LCD screen.

The system will reserve the line

and automatically redial the same number for you. You will hear the call progress tones through the speaker. At this time, the microphone is muted.

When the called party answers,

you must pick up the handset or press the

[Speaker]

[Send]

button befor e you begin speaking. You must answer within 10 seconds.

- If you make another c a ll, a uto-r edial is ca nc e lled.

- T o cancel a retry, lift and replace the handset.

[RETRY]

NOTE

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BASIC FEATURES

Call Park

You can park an outside call in one of 10 ‘parking orbits’.

Press the

[PARK]

button. Or, press the Soft button corresponding to

[PARK]

on the LCD screen.

Dial the orbit number required,

[0]-[9]

;

the

[PARK]

button will flash.

Or , p ress a de di cat ed

[PARK]

button ;

the

[PARK ]

button will also fla sh. To have the call ’parked’ picked up by another station, notify the station user of the parking orbit number.

To pick up the parked call,

press the

[PARK]

button followed by the required orbit number or press the flashing

[PARK]

button.

[PARK]

Page 46

BASIC FEATURES

4. Intercom / Outside Calls

Holding a Call

You can temporarily suspend a conversation without ending the call by placing the ca ll on hold. Or, when another call is received, you can put your first call on hold and answer the new c a ll. You can simply press the button on hold again to resume the conversation. The types of hold available are system hold(general hold), automatic hold, exclusive hold, and consultation hold.

System Hold

While you are en ga ge d i n a conv e r sati on ,

press the

[Hold]

button.

The call on hold will flash green on

your IP Phone an d thi s line will fl a s h red on other stations.

To return to the held call.

Press the line button. The green LED will stop Flashing.

Resume your conversation with the other party.

- While you are on a ca ll, pre s si ng a tr unk line button or flashing Call button will automatically put your f ir st ca ll on hold and c on ne c t y ou to the ne w call. Refer below.

NOTE

Page 47

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BASIC FEATURES

Automatic Hold

With Automatic Hold set, when you are answering an outside call, pressing the trunk line or flashing Call button will automatically put your outside call on hold and connec t you to the next call. You can set Automatic hold on your IP phone by following the procedure below.

Press the

[Transfer]

button.

Dial

[1] [1] [0]

To use this functi on , dial

[0] [0] [1]

, and if this function is not required, dial [0] [0] [0].

Press the

[Transfer]

button to save

the selected ite m.

- Intercom calls will be placed on hold by pre ssing the [Hold] or [Transfer] button. If you press anothe r tr unk line button or flashing Call button while you are on an intercom call, the intercom will be disconnec ted.

NOTE

Page 48

BASIC FEATURES

Exclusive Hold

To place an outside call on hold exclusively so that other users cannot get it.

Press the

[Hold]

button twi ce.

The call will flash green on your IP Phone

and this line will show a steady red light on other stations.

To retrieve the call on hold, press

the flashing green line button or press the

[Hold]

button.

- Intercom calls will always be placed on exclusive hold.

NOTE

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BASIC FEATURES

Consultation Hold

When you are talking to an external caller and it is necessary to consult w ith another extension.

Press the

[Transfer]

button ; you will hear transfer dial tone. Y our outside call is placed on Transfer hold.

Dial the extension number.

Consult with the internal party.

Press the

[Transfer]

button to re tu r n to the outside party or to hang up to transfer the call.

- Repeatedly pressing the [Tra nsfer] button w ill tog g le betw een the outside party and internal extension.

NOTE

Page 50

BASIC FEATURES

Hold Recall

If you leave a call on hold longer

than the system hold timer allows, it will recall your station. At this time, the call button on hold will have a slow flashing amber light. If you do not answer this recall within a pre-programmed period of time, it may go to the system operator depending upon your OfficeServ system programming.

When your IP Phone rings, lift the handset

or press the

[Send]

button to answe r th e re call .

Retrieving Calls Held at Another Station

When a line is on system hold, the line will

have a flashing red light. To retrieve the call on hold, press the line button with the red flashing light.

When a line is on hold and it does not appear

on your IP Phone, dial

[1] [2]

plus the line number or the extension number of the station that placed th e cal l on hol d .

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BASIC FEATURES

Call Pickup

This section explains how to pickup a call that is ringing at another station.

Station Call Pickup

If a call rings on another station and you know the station number, you can answer the call on your IP phone.

A call is ringing on another station.

Pick up the handset and listen for

the dial ton e.

Dial

[6] [5]

Dial the station number that is ringing.

Page 52

BASIC FEATURES

Group Call Pickup

Each station can be assigned to a call pickup group. Refer to your System Administrator for details on your pick up group.

When a call is ringing on another station

assigned to your pick up group.

Pick up the handset and check for

dial tone.

Dial

[6] [6]

Or press the flashing

[GROUP PICKUP]

button, or press

[GROUP PICKUP]

button

followed by the related group number.

- A group number (ex te nde r) ca n be a ssigned to the

[GROUP PICKUP]

button.

- Station Call Pickup and G roup C a ll Pick up may not enable you to answer the recalls at stations de pe nding on the O fficeServ system programming .

Refer to your Samsung A uthoris e d Res e ller for furt her de tails .

[GROUP PICKUP]

NOTE

Page 53

Page 64 © SAMSUNG Electronics Co., Ltd.

BASIC FEATURES

Dialling by Directory Name

Each extension number or speed dial number can have a relevant directory name. You can select the extension number or speed dial number from the list of directory names by scrolling down in alphabetical order. This online directory allows you to make any extension call or to find a speed dial number within just a few seconds.

Press the

[DIR] button

, or press

the Soft button related to

[DIR]

the CALL men u.

Select the directory you wish to use,

PERS

(Personal, Spee d Di al Nu mbe r ),

SYS

(System Speed Dial Number)

STN

(Station Name).

Press the dial button that matches

the first letter of name that you wish to find.

Find the required name by using

the

[!Volum e"] button

Press the Soft button corresponding

[DIAL]

on the LCD screen to make

the call to the sel e cted nu mbe r.

- To directly move to one of the directories, an extender can be added to

[DIR] button

. [1] for the Personal Speed Dial list, [2] for the System Speed Dial list and [3] for the Station list.

[DIR]

NOTE

Page 54

BASIC FEATURES

Transferring Calls

You can transfer your call to another extension or return to the outside party.

While on a call, press the

[Transfer]

button.

Your call is automatically put on transfer hold.

Dial an extension or group number.

Or, press the

[DSS]

button or station group button. Your call will be automatically put on transfer hold.

For blind tran sfe r, hang up

when you hear ringing. Or, wait for the call ed party to answer and advise him/her of the call. Then hang up.

Reconnection with the Outside Party

If the transfer is refused and the called stat io n ha ng s up , y ou wil l be reconnected to th e out si de li ne. Or, you can press the

[Transfer]

button to

return to the outside party.

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Page 66 © SAMSUNG Electronics Co., Ltd.

BASIC FEATURES

Call Retransferring

If you wish to send the call to another extension without wa i tin g fo r t he fi rs t st at io n t o ha ng up , simply press another

[DSS]

button. Or , pre ss th e CA LL button or trunk line button to return to the outside party and begin the transfer process again.

- When you are tra nsfe r ri ng a call to a s t a tion prog r am m ed for Voice Announce or Auto Answer, the tra nsferred ca ll will always ring.

- After the internal party answers, you may alternate back and forth between the parties by pressing the [Transfer] button.

- You cannot transfer an Intercom ca ll by press ing the [DSS] button for the station required.

You must press the [Transfer] button first and then press the [DSS] button or dial the destination extension number.

Transfer With Camp-On

When you are transferring a call to another station and you receive a busy signal, you may camp the call on to this station. So, when this st ation be co mes fre e , it can be connected to the transferred call. Simply hang up when you hear a busy signal. Then, the called party will be alerted by a call waiting to ne.

NOTE

Page 56

BASIC FEATURES

Transfer To Voice Mail

This feature is used to send a call directly to a voice mailbox. Your IP Phone must have a correctly programmed [VT] button to accomplish this.

Press the

[VT]

button while you are on a call. Or, press the Soft button corresponding to

[VT]

on the LCD screen.

Dial the mailbo x numbe r.

Hang up when dialling is completed.

[VT]

Page 57

Page 68 © SAMSUNG Electronics Co., Ltd.

BASIC FEATURES

Call Waiting

If an outside call or another station has camped-on to you, your IP Phone will ring and the waiting call’s LED will flash green.

Press the flashing button to answer

the waiting call. If your IP Phonee has the Automatic Hold feature set, your current call will go on hold automatically.

If Automatic Hold is not set,

press the

[Hold]

button and then press the button wi th th e fl a s hin g LED. Or , fi ni sh th e fi r st call an d h ang up; the waiting call will ring your IP Phone.

Lift the handse t o r pre ss the

[Send]

button to answer.

Page 58

BASIC FEATURES

Speed-Dial

You may assign any frequently used numbers to a personal speed dial number list for your station. These personal speed dial numbers are in addition to the system Speed dial numbers available. Speed dial numbers can be allocated to buttons which allow you to press the one touch speed dial button to call the number.

Explanation of Special Feature Buttons

When programming speed dial numbers, the special feature buttons are used and they are designated as A, B, C, D, E, and F buttons. Each special feature button is explained in the following table.

A, B, C, D, E, and F buttons of the ITP-5021D/5014D IP phone are the first 6 buttons in the last row of the programmable buttons located below the LCD screen. For example, the ITP-5021D IP phone is shown below.

Button Features

A Button Not used. B Button To insert a FLASH(time loop break). C Button To insert a PAUSE.

D Button To convert from the pulse dialling(mechanical method) to the tone dialling

(Electronic method).

E Button Used to hide the numbers from showing up on the LCD screen. F Button Used to input a speed dial name.

Hold Button To clear a speed dial number.

ABCDEF

Page 59

Page 70 © SAMSUNG Electronics Co., Ltd.

BASIC FEATURES

Programming the Speed Dial Numbers

Your station can be assigned up to fifty numbers, 00~49. Ask your System Administrator for the number of speed dial numbers that have been assigned to your station.

To program the personal dial numbers,

Press the

[Transfer]

button and dial

[1] [0] [5]

without lifting the handset.

Select a free sp ee d dial nu mbe r

location(00-49).

Dial either a specific trunk line number or the

trunk access code.

Dial the telephone number to be

saved(maximum of 24 digits), including th e #, *, F LAS H, PAUSE, etc. Press the special key [F] to enter a name for the Speed dial number then press the special key [F] to return to the speed dial entry menu ag ain .

Press the

[Transfer]

button to save the number. Or press the right Soft button and repeat steps 2 to 5.

Page 60

BASIC FEATURES

Dialling Speed Dial Numbers

You can dial a speed dial number stored in the list of system speed dial numbers between 500-999 or the list of your personal number between 00-49 using the following procedure.

Press the

[Memory] button

or dial

[1] [6]

without lifting the handset.

Dial the speed dial location number

that is programmed with the telephone number you wish to call .

The telephone number is automatically

dialled for you.

Alternatively, to dial one of your first 10 personal speed dial numbers.

Without lifti ng th e ha nd se t,

press a dial button 0-9 for approximately 2 Seconds.

The telephone number programmed in

the correspon di ng pe rsona l spe ed dial location(00-09) will be dialled automatically.

[Memory]

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BASIC FEATURES

Assigning a Name to the Speed Dial Button.

A name of 11 characters can be assigned for each speed dial button. This name is used to dial the telephone number using the directory feature.

Press the

[Transfer]

button.

Dial

[1] [0] [6]

Press the speed dial number location to

be assigned with a name(00-49).

Enter a name. Refer to

the ‘

Things You Should Know

’ in

this manual for how to enter a letter.

Press the

[Transfer]

button to save

the speed dial na me o r th e righ t So ft bu tt on to .enter further names by repeating steps 3 to 5.

Page 62

BASIC FEATURES

Programming One-touch Speed Dial Buttons

You can assign a frequently used number from the speed dial numbers to one of the programmable keys on the IP Phone for one touch speed dial use.

Without lifting up the handset,

press the

[Transfer]

button.

Dial

[1] [0] [7]

Locate a vacant

[SPD]

button using

the

[Volume"]

button and press

the right Soft button.

Dial the speed dial number

location(00-49 or 500-999) to be assigned for this button.

Press the

[Transfer]

button to save

the selected number.

If the one touch speed dial button is pressed,

a call is made to this saved speed dial number automatically.

Page 63

Page 74 © SAMSUNG Electronics Co., Ltd.

BASIC FEATURES

Using Chain Dialling

After a speed dial number is pressed, additional numbers can be dialled manually or you can chain together speed dial numbers.

After the first speed dial number, press the

[Memory]

button or dial

[1] [6]

and then dial other speed dial number location. Or after the spe ed dia l nu mber i s pr e ssed , di al the add it i onal nu mber s manually.

Conference Calls

You can make a conference call of up to 5 parties including yourself. The OfficeServ system also allows each station to pre assign up to 5 conference groups so you can set up a conference call by pressing a single [Group Conference] programmable button. Refer to your System Administrator to confirm that this option is available to you.

1. Press the

[Conference]

button while engaged in a conversation. You will hear conference tone.

2. Make another call, either intercom or outside. Press the

[Conference]

button

and you will hear conference Tone.

Make another cal l to ad d additional parties

or press the

[Conference]

button to join all parties into the conference. Then, Repeat the last step, until all other parties required are connected.

[Memory]

Page 64

BASIC FEATURES

To drop a person from your conference call,

press the

[Conference]

button and dial the extension or trunk number that is to be dropped.

Press the

[Conference]

button

again to re-establish the conference.

- When attempting to a dd anothe r pe rs on to the c onference and you are not able to reach the desired person, s imply press the

[Conference]

button again.

Programming Conference Groups.

Press the

[Transfer]

button.

Dial

[1] [1] [8]

NOTE

Page 65

Page 76 © SAMSUNG Electronics Co., Ltd.

BASIC FEATURES

Select the required Conference Group

number by using the

[!Volum e"] button

and press the right Soft button.

Select ‘Name’ and press the right Soft button

to enter the Conference Group name. Refer to th e ‘

Things You Should Know

’ in this guide for entering characters. Press the right Soft button to save the name.

Using the

[!Volum e"]

button to

select

[MBR1~4]

and press

the right Soft button.

Dial the extension number or

outside telephone number remembering to dial the trunk access code first and press the right Soft button. Repeat steps 6 and 7 to add conference group members.

Save the settings by pressing

the

[Transfer]

button. To make a group conference call press the

[GCONF]

button follow e d by the group number and the conference will be setup automatically. If an extender has been added to the

[GCONF]

button(1~5)

just press the

[GCONF]

programmable button.

Page 66

CONVENIENT FEATURES

1. Do Not Disturb

When Do Not Disturb is registered, you can block incoming calls to your IP phone yet still use the IP phone for outgoing calls.

Setting Do Not Disturb

Press the

[DND]

button or dial

[4] [0] [1]

while on-hook, or select

[DND]

from the LCD screen u sing th e S cro ll butto n and [Other] Soft button.

The status indicator and/or

[DND]

button LED flashes to inform you that the Do Not Disturb mode is set.

- When the IP phone is se t in the Do N ot Di st urb m ode , the IP phone s ta tus indic at or (LED above the LCD) flashes indicating that the Do Not Disturb mode is set.

- If a Forward DND destination has been set, all incoming calls w ill be f orwarded to tha t destination when DND is enabled.

NOTE

Page 67

CONVENIENT FEATURES

Cancelling Do Not Disturb

The procedure for cancelling the Do Not Disturb mode is described below.

Check if the status indicator is flashing.

Press the

[DND]

button or dial

[4] [0] [0]

The status indicator goes off.

One Time DND

If you do not wish to be disturbed while you are on a call, press the

[DND]

button and set the station to Do Not Disturb. When you complete the call, the Do Not Disturb mode is automatically can cel le d an d new calls will be received. A

[DND]

button is needed to use this feature.

Page 68

CONVENIENT FEATURES

2. Call Forwarding

This section explains various call forwarding features available on your OfficeServ system.

Call Forward Option

You can verify or change the Call Forward settings and the number specified for forwarding from the LCD screen of your IP phone. Enabling Call Forwarding can also be achieved using the dial buttons or the Forward Set Menu.

Press the

[Tra nsfer]

button.

Dial

[1] [0] [2]

Select the Call Forward option by dia lling

from [0] to [5], or by using the

[

!!!!

Volume

""""

]

button.

Press the right Soft button to move the cursor.

Page 69

CONVENIENT FEATURES

Dial the station, station group, or external

number remembering to insert the trunk access code prior to the external number.

Press the right Soft button to

move the cursor.

Dial [1] to enable call forwarding to the

destination, or press the

[

!!!!

Volume

""""

]

button and select between [YES] or [NO].

Press the

[Tra nsfer]

button

to save and exit.

Page 70

CONVENIENT FEATURES

Forwarding Calls

You can forward calls to another station, station group, or an external number. Programming procedures for various types of forwarding calls are described in detail next. If your IP phone has the FWD ALL, FWD BUSY, and FWD NO ANSWER FWD BUSY/NO ANSWER buttons, you can forward calls by pressing one of these buttons. In this case, a red LED is lit on the button indicating which call forward option is enabled.

In order to cancel all forward call options, lift the handset and press

[6] [0] [0].

Page 71

CONVENIENT FEATURES

Forwarding All Calls

You can forward all your calls to another internal, station group or external number.

Dial

[6] [0] [1].

Dial the station number, group number,

or external number. Remember to insert the trunk access code prior to entering the external number.

Hang up after the confirmation tone

is received.

- The station receiving a forwarded call can transfer the call back to the forwarding station. This feature is very useful when you are expe c ting an im por ta nt c a ll and do not w a nt to be disturbed.

- If you set your IP phone to For ward All Calls, and you do not have a [FORWARD ALL] button the [Transfer] button will light. This indic ates that your IP phone is set to Forward A ll Calls.

NOTE

Page 72

CONVENIENT FEATURES

Forward Busy

When you are busy on a call, incoming calls can be forwarded to another station, station group or an external number.

Dial

[6] [0] [2]

Dial the station number, group number,

or external number. Remember to insert the trunk access code prior to entering the external number.

Hang up after the confirmation tone

is received.

Page 73

CONVENIENT FEATURES

Forward No Answer

Calls can be forwarded when you are not available to answer the call.

Dial

[6] [0] [3]

Dial the station number, group number,

or external number. Remember to insert the trunk access code prior to entering the external number.

Hang up after the confirmation tone

is received.

Page 74

CONVENIENT FEATURES

Forward Busy / No Answer

When the Forward Busy(FWD BUSY) and Forward No Answer(FWD NOANS) destinations are both set, you may enable both these options simultaneously. When you are busy, calls will be transferred to the number specified in Forward Busy destination. If you do not answer, the calls will be forwarded to the Forward No Answer destination.

Dial

[6] [0] [4]

Hang up after the confirmation tone

is received.

Page 75

CONVENIENT FEATURES

Forward When DND is Set

You can set a forward destination for those times you need to set Do Not Disturb.

Dial

[6] [0] [5]

Dial the station number, group number,

or external number. Remember to insert the trunk access code prior to entering the external number.

Hang up after the confirmation tone is

received. When you enable DND on your IP Phone, all call s will be forwarded to the destination set above.

Page 76

CONVENIENT FEATURES

Forward Follow Me

All incoming calls to your IP phone can be forwarded to the station you are currently using. In addition, you can arrange for calls to another station to be forwarded to your IP phone (Remote Forwarding).

To forward all calls to your IP phone to the station you are currently using :

Dial

[6] [0] [6]

at the station you are using.

‘enter the station to follow from’ is displayed.

Dial the station number of your IP Phone.

Hang up after the confirmation tone

is received.

Page 77

CONVENIENT FEATURES

To forward calls from a specific station to your IP phone (Remote Forwarding) :

Dial

[6] [0] [6]

‘enter the station to follow from’ is displayed.

Dial the station number.

Hang up after the confirmation tone

is received.

Page 78

CONVENIENT FEATURES

3. Paging and Messaging

This section explains how to use the Offi ceServ pagi ng and messag ing functi ons.

- You must use the IP Phone handset w he n pa g i ng.

- If you are a frequent user of paging you can have a dedicated page z one button as one of your programmable buttons, making it unnecess ary to pres s the [PAGE] button f ollowed by the zone number .

Internal Page

You can make a page announcement through the station speakers. There are 5 internal zones 0-4.

Pick up the handset and check for

dial tone.

Press the

[PAGE]

button or dial

[5] [5]

or select

[PAGE]

from the LCD screen

by using the Scroll button and Soft buttons.

Select a zone number from

[0], [1], [2], [3],

and

[4]

Start your announcement after

receiving confirmation tone.

NOTE

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CONVENIENT FEATURES

Hang up after paging.

External Page

You can page externally through optional external speakers. There are 4 external zones 5-8 and [9] for all external zones.

Pick up the handset and check

for dial tone.

Press the

[PAGE]

button or

[5] [5],

or select

[PAGE]

from the LCD screen

by using the Scroll button and Soft buttons.

Select a zone number from

[5], [6], [7],

and

[8],

or page all exte rn al zone s

by dialling

[9]

Start your announcement after

receiving confirmation tone.

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CONVENIENT FEATURES

Hang up after paging.

All Pa g e

You can also page all external zones and internal page zone 0 simultaneously.

Pick up the handset and check

the dial ton e.

Press the

[PAGE]

button or

[5] [5]

or select

[PAGE]

from the LCD screen

by using the Scroll button and Soft buttons.

Press the

[*]

[ALL PAGE]

button.

Start your announcement after

receiving confirmation tone.

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CONVENIENT FEATURES

Hang up after paging.

Meet Me Page : MMPG

Pick up the handset and check

for dial tone.

Press the

[MMPG]

button or

[5] [4]

or select

[MMPG]

from the LCD screen

using the Scrol l but to n an d So ft butt on s.

Dial the required zone number.

After receiving the confirmation tone

instruct the other party to press

[5] [6]

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CONVENIENT FEATURES

Press the

[WAI T]

[Tra nsfer]

button.

Hold the handset un til th e ot he r pa r ty

enters the page answer code(

[5] [6]

The call is automatically connected when

the other pa rty ent e r s th e pa ge an swe r code.

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CONVENIENT FEATURES

Call Park and Page

You can transfer an external call to another person by parking the call and notifying the other person of the call via paging. This function is useful in a factory or in a large office when the called person is away from their workstation.

Call Par k and Pag e

Press the

[PAGE]

button while conne ct ed to the call and the call is automatically on hold. You can also select

[PAGE]

from the

LCD screen using the Soft button.

Dial the appropriate page zone number

to notify that the call is parked and to inform the re qui red pa r ty of y our st atio n number or the calling trunk number.

Hang up.

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CONVENIENT FEATURES

Retrieving the parked call

Press the

[PARK]

button or dial

[1] [0]

, and enter th e an no un ced nu mbe r. You can also enter the announced number after selecting

[PARK]

from the LCD screen.

You will be connected to the Parked call.

- If the parked call is not retrieved within the pre-prog ramm ed time , the parked c all will recall to your IP phone, an amber light w ill blink slowly on the Ca ll or trunk button LED. You cannot park and pag e interc om calls .

NOTE

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CONVENIENT FEATURES

Rejo ining a Page

With this option, you can listen to the latter part of a page announcement after finishing a call.

Press the

[Tra nsfer]

button or

[1] [1] [0]

Dial

[0] [5] [1]

to enable this op ti on ,

and

[0] [5] [0]

to disable it.

Press the

[Tra nsfer]

button to save

the setting.

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CONVENIENT FEATURES

Setting a Message Indication

You can leave a message indication when there is no answer or if the station required is busy.

Press the

[Message]

button or dial

[4] [3]

Hang up after hearing confirmation tone.

The

[Message]

button of the receiving

station will flash. IP phones without the

[Message]

button will receive special dial tone as a message indicator. The status indicator will also flash red.

- You can leave up to 5 messag es on a s ta tion.

NOTE

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CONVENIENT FEATURES

Cancelling Messages

You can cancel messages you have left on other stations or messages left at your station.

Dial

[4] [2]

and enter the station number

where you left your message.

To cancel all numbers left at your station,

dial

[4] [2]

and enter your station number.

The LED on your

[Message]

button and

the statu s indicator will go out.

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CONVENIENT FEATURES

Returning Messages

Press the

[Message]

button to review the stations tha t ha ve le ft messa ge s and press the Soft button associated with

[Dial]

on the LCD screen to call

the station. Or, dial

[4] [3]

and the first station that left its number will be rung automatically .

The LED on your

[Message]

button and status indicat o r will remai n fl ashi ng until the station re spon ds . Repeat the ab ove ste p s to respo nd to all station messages received.

The LED on your

[Message]

button and status indicator will go off when all messages are returned or cancelled.

- You can view the numbers left and return messages in any order through the LCD screen.

- If a message was left at your IP phone by a station in Auto Answe r m ode , y ou m ust c a nce l the message manually, after returning the message.

NOTE

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CONVENIENT FEATURES

Viewing Message Indication

You can view all messages before returning them.

Press the flashing

[Message]

button. The first station that left its number is displayed on th e scre en .

Press the

[

!!!!

Volume

""""

]

button

to scroll through the messages.

Use the Soft buttons to return or cancel

the message or to move to the next message.

Press the

[Speaker]

[End]

button after responding to the message left.

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CONVENIENT FEATURES

Programmed Messages

You can leave a programmed message on your station when you are away from your IP phone. The caller will see the message on their LCD when they call you and know that you are not available. 15 system wide messages are available(01-15) and 5 personal messages(16-20)

Dial

[4] [8]

and select the de si red message code from the programmed message list.

Dial

[4] [8]

then

[0] [0]

to cancel

the message.

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CONVENIENT FEATURES

Programmed Message L ist

When you are away for a certain period of time, you can leave a message of absence on stations by selecting a message accordingly. The caller will see the message and know that you are away.

Message code Message

01 GIVE ME THE CALL 02 T AKE A MESSAG E 03 ASK THEM TO HO L D 04 SEND TO MY VM 05 TRSF TO MY SECY 06 LEA VE A MESSAG E 07 PAGE ME 08 OUT OF TOWN 09 IN A MEETING 10 I WILL CALLBACK

11-15 Blank System Wide messages

16~20 Blank Message(You can set up)

- Your System Administrator can e dit the fi rs t 15 Progr am m able Mes s ag es.

- Your personal Programmed Mess ag es us ing the f ollow ing pr oc e dure :

1. Press the [T ransfer] button whe n your IP phone is in the idle conditio n.

2. Dial [1] [1] [5].

3. Select the Programme d Me ss ag e you w is h to inse r t or m odify ( e.g . 16).

4. Enter the characters required in accordance with the procedure below.

5. Press the [T ransfer] button to save the informa tion and se t the Programm e d Message to your IP Phone.

Your IP ph one may have multiple programmed message buttons, each of which has different message codes.

- Press any programme d mes sage button. A red light comes on the button’s L ED indic a te s that the message has been set. Press the button again to clear the message.

- Press another prog ram m e d me ssa ge button to c l e a r the pr ev ious m ess age a nd s e t the new message.

NOTE

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CONVENIENT FEATURES

4. Alarm Features

Appointment Reminder / A larm Clock

This feature serves as an alarm clock. Up to 3 alarms may be set. Each alarm can be set as a one time alarm or a daily alarm. Three short rings will repeat three times. Lift the handset to answer the alarm. If you do not answer, the alarm will ring two more times at 5-minute intervals.

Press the

[Tra nsfer]

button.

Dial

[1] [1] [2]

Dial the alarm number

[1], [2]

[3]

Enter the time at which you want

the alarm to so un d. E n te r th e ti me as HHMM(hours and minutes) based on a 24 hour clock.

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CONVENIENT FEATURES

Select the type of alarm between

[0]

(Not Set),

[1]

(Today) or

[2]

(Daily).

Press the

[Tra nsfer]

button to save settings. Repeat the ab ove ste p s to set othe r al a rms as needed.

Alarm Cancel

Procedure for cancelling all previously registered alarms is described below.

Press the

[Tra nsfer]

button.

Dial

[1] [1] [2]

Dial the alarm number

[1], [2]

[3]

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CONVENIENT FEATURES

Press the

[Hold]

button.

- You can view the alarm message on the LCD screen. Refer to the next paragraph

‘Alarm Message’ for details.

Alarm Message

You can make a 16-character message to be associated with an alarm.

Press the

[Tra nsfer]

button.

Dial

[1] [1] [6]

Dial the alarm number

[1], [2] or [3]

NOTE

Page 95

CONVENIENT FEATURES

Enter the time at which you want the

alarm to sound. Enter the time as HHMM(hours and minu te s) based on a 24-hour clock.

Select the type of alarm between

[0]

(Not Set),

[1]

(Today) or

[2]

(Daily).

Enter the message using the dial buttons.

Refer to

‘Things You Should Know’

of this guide for procedures on entering characters.

Press the

[Tra nsfer]

button and save the alarm time and message. Repeat the ab ove ste p s to set oth er alarms and messages when needed.

Page 96

CONVENIENT FEATURES

Alarm Message Cancel

You can verify or change the Alarm settings from the LCD screen of your IP phone. Cancelling alarms can also be achieved using the dial buttons.

Press the

[Tra nsfer]

button.

Dial

[1] [1] [2]

Dial the alarm number

[1], [2]

[3]

Press the right Soft button twice.

Press the

[Hold]

button to cancel.

- You can view the alarm message on the LCD screen. Refer to the a bove s ection

‘Alarm Message’ for details.

NOTE

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CONVENIENT FEATURES

5. Use with the Door Phone

Answering The Door Phone

You can answer calls from the Door Phone or open the door if an optional electric door lock is installed.

When a call from the Door Phone arrives,

you will receive three short bursts of ring, repeated.

Lift the handse t o r pre ss the

[Send]

button

to connect to the Door Phone.

If an electric door lock is installed, you can

open the door by dialling

[1] [3]

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CONVENIENT FEATURES

Calling The Door Phone / Room Monitor

You can call the Door Phone and listen to what is happening outside or in another room.

Dial the station number of the Door Phone.

You can listen or have a conversation when

you are connected to the Door Phone.

If an electric door lock is installed, you can

open the door by dialling

[1] [3]

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CONVENIENT FEATURES

[BOSS]

6. Executive / Secretary Hot Line

Executive and secretary can have a hotline set up between their stations. When the Executive is in DND mode or busy on a call, all new calls will forward to the secretary station.

Either the Executive or the secretary can

make a call to the other station by pressing the

[BOSS]

button or by selecting

[BOSS]

from the LCD screen using the Soft buttons.

If DND is set on the executive station or

it is busy, all calls will be forwarded to the secretary station. When the secretary station receives the call, a red light flashes on the executive station.

You can transfer important calls to the [BOSS] station set as DND.

Press the

[Tra nsfer]

button then

the

[BOSS]

button, or select

[BOSS]

from the LCD screen

using the Soft buttons.

Wait until the

[BOSS]

station answers to announce the call. Then, hang up. You can blind transfer the call by pressing the

[BOSS]

button and hanging up.

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CONVENIENT FEATURES

[LISTEN]

7. Group Listening

While you are in a call, you can allow others to hear the conversation through the phone speaker .

Turn on the speaker by pressing

the

[LISTEN]

button, or selecting

[LISTEN]

from the LCD screen u si ng the Soft butt on . The microphone of the IP phone is not active and the other party cannot hear sounds via that source.

Press the

[LISTEN]

button again,

or select

[listen]

from the LCD screen using the Soft button to resume a private conversation.

Repeat the abov e st ep s w hen nee de d.

- Depending on the spea ke r volum e a nd ac oustic s of your office, it may be a dv isable to turn the group listening option off before hanging up. This will prevent a momentary squeal.

NOTE

Samsung OfficeServ ITP-5021D, OfficeServ ITP-5014D User Manual

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Frequently Asked Questions

User Manual