Samsung OfficeServ DS-5012L Quick Reference Manual

Digital Phone Quick Reference Guide

DS-5012L

2 © SAMSUNG Electronics Co., Ltd.

SAFETY CONCERNS

For product safety and correct operation, the following information must be given to the

operator/user and shall be read before the installation and operation.

Conventions

WARNING

Provides information or instructions that you should follow in order to avoid personal injury

or fatality.

CAUTION

Provides information or instructions that you should follow in order to avoid a service failure

or damage to your phone.

NOTE

Indicates additional information for reference.

Symbols

Caution

Indication of a general caution

Restriction

Indication of a prohibited action for the phone

Instruction

Indication for commanding a specifically required action

WARNING

CAUTION

© SAMSUNG Electronics Co., Ltd. 3

WARNING

The DS-5012L digital phone is only for connection
to SELV systems.

The handset receiver on the phone may retain
metallic objects. Care should be taken when using the
handset in the vicinity of small metal objects.

Avoid placing objects containing water such as
vases, cups, cosmetics, and medicines near the
phone.

Moisture in the phone may cause a fire and electric shocks.

Do not place the phone in a dusty area or areas with
extreme or volatile changes in temperature.

It may cause a fire or electric shocks.

Do not install the phone near a heater or
flames(cigarette lighter, heating apparatus, etc.).

It may cause a fire or electric shocks.

Do not use flammable solvent or materials
near the phone. Do not store them near the phone.

It may cause a fire or electric shocks.

4 © SAMSUNG Electronics Co., Ltd.

If the phone makes excessive noise,
emits an odour, or smoke, immediately unplug
the phone and call your Authorised Samsung
Reseller.

CAUTION

Use a soft dry cloth to clean the phone.
Do not use any chemical solvents like wax, benzene,
alcohol, thinner, aerosols, lubricant, or detergent.

The use of chemicals on the phone may cause
fading/discoloring or damage to the parts.

Do not place heavy things on the phone.

It may cause damage to some parts.

Do not install the phone on an unstable surface
or in direct sunlight.

It may cause severe damage to the plastic case of
the phone, and reduced the performance of your phone.

Do not separate, repair or remodel the phone
arbitrarily.

If a repair is needed, please contact your
Authorised Samsung Reseller.

© SAMSUNG Electronics Co., Ltd.

5

TABLE OF CONTENTS

SAFETY CONCERNS

Conventions..................................................................................................................................... 2

Symbols........................................................................................................................................... 2

Warning ........................................................................................................................................... 3

Caution ............................................................................................................................................ 3

PREPARATION

Main Features.................................................................................................................................. 6

Front View of the Phone .................................................................................................................. 9

Connecting Lines to the Phone...................................................................................................... 10

THINGS YOU SHOULD KNOW

Volume Adjustment.........................................................................................................................11

Entering Characters....................................................................................................................... 13

Telephone Status Indicator ............................................................................................................ 16

Button LED .................................................................................................................................... 16

USING THE FEATURES

Making a Call................................................................................................................................. 17

Answering a Call............................................................................................................................ 22

Features Used During a Call ......................................................................................................... 24

APPLICATION MENUS

Navigation Buttons ........................................................................................................................ 29

Entering Application Menus ........................................................................................................... 31

ANNEX

Troubleshooting............................................................................................................................. 33

Product Specifications ................................................................................................................... 35

6 © SAMSUNG Electronics Co., Ltd.

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PREPARATION

Main Features

Large LCD Screen

Application menu

Speed Dial

Pickup

Displays various kinds of information, and you can simply press the
related [Selection] button next to the feature/menu. This feature provides
easy search and selection of menus and features.

For further convenient use of your phone, you can program your
frequently used phone numbers into the phone’s Phone Book. For
important numbers, you can press one dial button to make a call to the
speed dial number.

You can answer a call at another extension.

A

llows you to easily check the phone functions(Phonebook, E-Diary,
Message, Volume, Forward, Config., and My Phone) with an icon or
menu on the LCD screen just like a mobile cellular phone. You can use
the Application menu to search any long text displayed on the LCD
panel.

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PREPARATION

Automatic Redial/Retry

Hold

Conference Calls

Call Forwarding

Do Not Disturb

Paging

This button is used when multiple parties need to be connected
simultaneously during a phone conversation. Up to five parties including
you can be connected in a conference call.

When your call is important but your party is busy on another call you
can use automatic redial/retry function. The digital phone redials the
called number automatically until your party is free to take your call.

If you cannot answer an incoming call, the call can be forwarded to
another extension(unconditionally, while you are busy on a call, or when
you are away from your phone).

When you do not want to be disturbed, the DND function can be set to
block incoming calls and the phone will not ring. Your calls can be
forwarded to another station when you cannot be disturbed.

If you have an urgent announcement to make, or you wish to locate a
colleague, you can page through the speaker of other stations, or
through optional external speakers.

You can use the Hold function when you need something or another call
is arrives. Use this button to temporally hold the current call until you are
ready to resume the call. You can even pickup the held call at another
station.

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Executive/Secretary

Call ID

If you have any questions or concerns regarding the features which are not introduced in
this user guide, refer to the User Guide at e-manual site(http://www.samsungdocs.com).

NOTE

When the Executive/Secretary button is pressed once, the executive and
his/her secretary can be connected.
The secretary can use this Executive/Secretary feature to receive an
incoming call and then simply forward it to the executive.

When there is an incoming call, the caller ID or name will be displayed
on the LCD screen. You can see who is calling before answering the call
and respond accordingly.

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Front View of the Phone

LCD screen

Selection Buttons

Scroll Key

Conference Button

Volume Button

Navigation Buttons

Speake

r

Transfer Button

Dial Buttons

Selection Buttons

Screen Button

Status Indicator

Speaker Button

Microphone

Hold Button

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Connecting Lines to the Phone

1 Connect the handset to the handset connection port.

2 Connect the line cord to the phone line connection port.

3 To connect a recording device to the phone, connect the recording device connection

port(REC) to your recorder.

• The recording device jack can be connected to the recorder.

• The recording device can record the phone conversation.

4 To use the Samsung Network SYNC program by connecting PC to the phone,

connect one end of the data cable to the USB connection port of the phone and
connect the other end to the USB port of PC.

• The users who wish to use the Samsung Network SYNC program should refer to the User Guide.

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THINGS YOU SHOULD KNOW

PREPARATION

THINGS YOU SHOULD KNOW

Volume Adjustment

The [TVol umeS] button is used for adjusting the volume of the handset, speaker, and ringer.

Adjusting Handset Volume

1 During a call using the handset, press

the [VolumeS] button to increase the

handset volume.

2 Press the [TVolum e ] button to decrease

the handset volume.

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Adjusting Speaker Volume

1 During a call using the [Speaker] button, press

the [VolumeS] button to increase the speaker

volume.

2 Press the [TVolum e ] button to decrease

the speaker volume.

Adjusting Ring Volume

1 To increase the ring volume, press the

[VolumeS] button while the phone is ringing.

2 To decrease the ring volume, press the

[TVol u me] button while the phone is ringing.

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Entering Characters

Using the dial buttons and the navigation buttons of this phone, you can easily enter/edit,

letters, numbers and special characters.

Selecting an Input Mode

When the input screen appears, press the [Menu] button until the required input mode
is selected.

The default input mode is set to English.

NOTE

: Alphabet Capital Letters Input Mode

y Example of Character Input Screen

: Special Characters Input Mode

: Numeric Input Mode

: Alphabet Lowercase Input Mode

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Entering Letters of the Alphabet

1 Press the [Menu] button to select the alphabet input mode.

Use the

direction button to move a cursor.

2 Then, press the dial buttons to modify or insert the desired letters.

If the letter to enter is the same as the previous character, press the

direction

button to move the cursor one space to the right or wait until the cursor moves automatically

after a 3 second delay.

The location of alphabet letters on dial buttons is as follows.

- Press the button repetitively until the desired alphabet letter appears.

e.g.) Press

twice to enter K.

Press

three times to enter L.

- To enter another letter from the same button sequentially, enter the first letter,

wait for about 3 seconds, and then press the button again.

• Press the

direction button to insert blank.

• To insert a blank between the entered characters, press the

direction buttons

to move a cursor to a character that will be right next to the blank, and press the dial button [0] once.

- Press the [Cancel] button to delete any characters one by one.

Press the [Cancel] button for more than 2 seconds to delete all characters.

Dial Button

Alphabet Dial Button Alphabet Dial Button Alphabet

A B C

D E F

G H I

J K L

M N O

P Q R S

T U V

W X Y Z

* / .

# @ -

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Entering Special Characters

1 Press the [Menu] button to select the special character input mode.

2 Then, the special characters that can be selected will be displayed on the lower part

of the character input screen.

Press

direction button, to select the special characters and press

the [Enter] button. Or press

direction button to select another type of special

characters.

- Press the dial button [0] to insert a blank.

- Press the [Cancel] button to delete special characters one by one.
Press the [Cancel] button for more than 2 seconds to delete all characters.

Entering Numbers

Press the [Menu] button to select the numeric input mode and then press the dial button

associated with the desired number.

NOTE

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Telephone Status Indicator

The status indicator turns on or off according to the telephone status.

Situation

Status Indicator

Busy Steady red.

Station Ring Flashing red.

Trunk Ring Flashing blue.

Recall Ring Flashing purple.

Message Camp On Flashing red.

DND Fast flashing red within 1 second interval.

Button LED

The [Transfer] button, [Hold] button, and [Speaker] button have a LED that turns on or

off according to the phone status.

Button LED

LED Status Function

Steady red When ‘Forward All Calls’ is set or a Follow me has been set.

Flashing red When the phone is locked for any outgoing Trunk call.

Steady red When the entire phone is locked.

Steady red When the phone is used as a speakerphone.

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USING THE FEATURES

Making a Call

This function is used when you want to make a call to other stations or to make an external call.

Calling an Extension Number

This function is used when you want to make a call to other stations.

1 Pick up the handset and check for dial tone.

2 Dial the extension number of the other party.

• Or, press the [Selection] button corresponding to the extension

number in the programmable feature screen.

3 Press the [Send] button and ring tone will be heard.

• If beep tones are heard, without ring tone, the station you

called is set for a voice announcement or an automatic

answer function. After the beep tones end, you can speak

to the called party through their station speaker.

4 Begin speaking after the other party answers.

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Calling an Outside number

This function is used when you want to make an external call.

1 Lift the handset and dial the trunk access code [0]

and then dial the telephone number of outside party.

• Or, press the [Selection] button corresponding to the trunk

line required in the programmable feature screen and dial

the outside telephone number.

2 Press the [Send] button to make the call.

3 Begin speaking after the other party picks up

the phone.

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Using a Speakerphone

This function is used when you make a call with a speakerphone.

1 Dial the extension number(or the trunk access

code followed by the telephone number) without

lifting the handset and press [Send] button.

2 Listen to the speaker to hear a voice of the

other party and speak through the microphone.

• Listen to the speaker to hear a voice of the other party and

speak through the microphone.

3 Finish the call, by pressing the [Speaker] button.

New Call

This function allows you to disconnect the existing call and make a new call on the same line.

1 While on a call, press the [Selection] button corresponding

to [NEW] menu displayed on the LCD screen. This will

disconnect the current call and provide dial tone.

2 Dial an outside telephone number and press

the [Send] button.

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Redial

This function allows you to redial the last external number dialled.

1 When the phone is in standby mode, press

the [Screen] button repeatedly until the Soft menu

screen appears.

2 Press the [Selection] button corresponding to

[LAST REDIAL] displayed on the Soft menu screen.

3 Begin speaking after the other party picks up the phone.

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Saving the Telephone Number

You can save the current dialled external number for later use and redial the number.

Press the [Selection] button for [SAVE/REPEAT]

before hanging up the call, to save the phone

number that has just been called.

Redialling the Saved Number

You can redial the saved number anytime.

Press the [Selection] button for [SAVE/REPEAT]

in the Soft Menu screen or press [1]

►[7].

• [1][7] is the function code for redialling the saved number.

The saved number is stored in memory until you save another external number.

NOTE

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Answering a Call

This function is used when you want to answer an intercom call or outside call.

Using a Handset

This function is used when you answer a call with a handset.

1 When the phone rings, a call receipt message

will be displayed on the LCD screen.

2 Lift the handset and the ringing call will be

automatically connected you.

3 Replace the handset after a conversation is over.

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Using a Speakerphone

This function is used when you answer a call with a speakerphone.

1 Press the [Send] button without lifting the handset.

2 Listen to the speaker to hear a voice of the other

party and speak through the microphone.

• You can switch from the speakerphone to the handset by

lifting the handset.

3 Finish the call, by pressing the [Speaker] button.

Press the [TVolumeS] button while the phone is ringing to adjust the ringer volume.

Call Pickup

This function is used when you pickup a call that is ringing at another station.

1 When you hear an unattended ringing station

lift the handset.

2 Press [6]►[5], the function code for call pickup.

3 Dial the extension number of the ringing phone.

NOTE

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Features Used During a Call

These convenient functions may be used during a call.

Hold an Intercom Call

You can put the other party on hold if another call arrives or you wish to use both hands for

another task and resume the call later.

1 Press [Hold] button and replace the handset to

put the current call on hold.

• The intercom call is placed into exclusive hold and cannot

be retrieved at another station.

2 To call again, press the blinking [CALL] button

in the programmable feature screen.

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Hold an Outside Call

You can put the other party on hold if another call arrives or you wish to use both hands for

another task and resume the call later.

1 Press [Hold] button and put the call on hold.

2 Press the [Screen] button until the Programmable

Feature screen is displayed.

3 The number of the Trunk line call, which is on hold,

blinks on the Programmable Feature screen.

Press the [Selection] button of the blinking Trunk line

number to resume the call.

4 Resume conversation.

- If the [Hold] button is pressed once, you can reconnect to the party on hold from

another phone.

- If the [Hold] button is pressed twice, you can reconnect to the party on hold only

from the original phone.

NOTE

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Mute

During a call you can mute the handset transmitter or microphone while still listening to the

other party.

1 Press the [Selection] button for [MUTE] displayed

on the screen.

2 Press the [Selection] button for [MUTE(OFF)] to clear

the Mute function.

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Transferring a Call

While on an external call you can transfer the call to another internal or outside party.

1 Press [Transfer] button during the call.

2 Dial the station/external number

to which the call should be transferred.

3 Press the [End] button or replace the handset

to immediately transfer the call or wait for the

called party to answer and announce the

transfer before disconnecting the call.

- If the recipient of the transferred call does not answer or rejects the transfer, the call

will recall to you.

- You can also press the [Transfer] button to reconnect to the outside caller.

- If the station you wish to transfer the call to is busy, you can camp-on the caller
to the busy station by pressing the [End] button. The busy station will receive off
hook ring to indicate a camp-on call.

NOTE

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Conference Calls

You can make a conference call of up to 5 parties including yourself. The OfficeServ system also.

1 Press [Conference] button while on a call.

You will hear conference tone.

2 Dial the number of the internal or external party you

wish to add to the conference, wait for them to answer

and press [Conference] button again.

3 Dial the number of another internal or external party

to be added to the conference or press the [Conference]

button to begin the conference.

The conference connection status of all the numbers
is displayed.

If you press [Transfer] button and dial the conference function code [4][6], you can
use the conference function to add additional parties.

NOTE

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APPLICATION MENUS

Navigation Buttons

Navigation buttons are provided for your convenience.

Menu Button

When the [Menu] button is pressed in the standby mode, the phones application menus

are displayed as icons.

If the [End] button or [Speaker] button is pressed in the application menus, the phone
automatically exits the menus.

Send Button

- The phone is set to ‘Enbloc’ dialling mode as default. So, when you enter phone numbers,

they can be reviewed before dialling. Press the [Send] button to dial the number.

- Answers incoming calls.

- Dials the most recently called number when pressed and held. If the [Send] button is

pressed briefly in the standby mode, your recent calls are listed on the screen.

NOTE

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Enter button

The Enter button is used in the menu mode to select or save the corresponding item.

Direction button

These buttons are used when editing menu entries, or when moving between menu items.

[

∧ ] button is used

- To move the cursor upward.

- To select the main menu.

[

>

] button is used

- To select the Phonebook menu.

- To move the cursor to the right.

[

∨ ] button is used

- To select the Ring Type/Volume menu.

- To move the cursor downward.

- When moving to the lower menu item of the current menu.

[

<

] button is used

- To select the Text Message menu.

- To move the cursor to the left.

Cancel button

- Moves to the previous page of a menu.

- Deletes the entered letter or number.

End

- Disconnects the current call.

- Exits from the current mode to the idle screen.

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Entering Application Menus

When the phone is in the standby mode, press the [Menu] button. The main application menu

will appear on the LCD screen.

How to Select Menu

- Use the direction button to move to the desired application.

Then, press the [Enter] button.

- Dial the corresponding to the number of the required menu item.

(P-Book[1], E-Diary[2], Message[3], Volume[4], Forward[5], Config[6], My-Phone[7])

- Press the [End] button to exit the application menus.

When If there is a black mark at the bottom right of the LCD panel, you can press the
[Menu] button for other functions.

NOTE

DND

Click [Menu] button

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Application Menus

The main menus and their sub menus are shown as follows.

Main Menu

Sub Menu Main Menu Sub Menu

Phone Book 1. Search

2. Outgoing Calls

3. Incoming Calls

4. New number

5. Edit Group

6. Delete all

Call Forward

E-diary 1. Wakeup call

2. Alarm

3. Daily planner

4. Memo pad

5. Calculator

6. World Time

7. D-Day Plus

8. Unit Convert

Configuration 1. Password

2. Locked

3. Answering Mode

4. Boss Answering

5. LANGUAGE

6. CID Display

7. Absent Msg.

8. Internal Call

9. Dial Mode

0. Station On/Off

Text Message 1. Received

2. Write & Sent

3. Draft

My Phone 1. Select BG

2. My Name

3. Status Info

4. Enbloc Timeout

5. News Color

6. Privacy Option

7. Config. Reset

8. Version Info

Ring Type/Volume 1. Ring Type

2. Ringer

3. OffHook Ring

4. Handset

5. Speaker

6. BGM

7. Page

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ANNEX

Troubleshooting

Possible problems and troubleshooting steps for your phone are described below.

Check the troubleshooting steps before contacting your Authorised Samsung Reseller.

Dial tone is not heard when you lift the handset or press the [Speaker] button.

- If the phone’s dial mode is set to ‘Enbloc’, you will hear dial tone only after
pressing the [Send] button. You should consult the System Administrator.

- Check if the handset and phone line are correctly connected to each port of
the DS-5012L phone.(Refer to ‘Connecting Lines to the Phone’ section of
‘Preparation’ in this guide.)

Nothing appears on the LCD screen while the DS-5012L phone is being used.

Check if the phone line is correctly connected to the port of the DS-5012L phone.
(Refer to ‘Connecting Lines to the Phone’ section of ‘Preparation’ in this guide.)

The DS-5012L phone does not ring and volume is too low.

Press the [TVolumeS] button to adjust the volume.
(Refer to ‘Volume Adjustment’ section of the ‘Things You Should Know’ section in
this guide.)

Conversation quality is reduced due to noise and echo.

If you are using the speakerphone, lift the handset and try speaking.

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Excessive echo is heard during a page announcement or with Auto Answer set.

If the phones are too close to each other, sound from one speaker might echo
during a page or on auto answer call.
Keep a reasonable distance(about 1m) between phones.

An alarm does not ring at the programmed time.

- Check the current time is set on the DS-5012L phone correctly. If the current time
setting needs to be changed, consult the System Administrator.

- Check if an alarm is set. You should consult the System Administrator.

Caller IDs are not displayed on the LCD screen.

- Confirm with your System Administrator that the caller ID service is available from
your Telephone Company.

- If the caller blocks the sending of their caller ID, the caller ID will not be displayed.

- If the caller makes a call from an area where the caller ID cannot be provided
(e.g. international calls), the caller ID will not be displayed.

- If the caller makes a call from a public phone, the caller ID will not be displayed.

- If the caller ID received from the Telephone Company is corrupt, the caller ID will
not be displayed.

- If the Telephone Company does not send a caller ID, the caller ID will not be

displayed.

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Product Specifications

The specifications and features of the DS-5012L digital phone are as follows.

Items

Specification

Model DS-5012L

Weight(kg) 1.1

Size(mm) 266(width)×206(length)×122(height)

Operating Temperature(°C) 0 to 45

Operating Humidity(%) 10 to 90 non condensing

Number of the [Selection] buttons 12

Navigation Buttons O

Speakerphone Full Duplex mode

LCD Graphic LCD(320×240 pixel)

CLASS B(Digital device or Peripheral)

This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to International Standards EN55022, and EN61000, Part 15 of the FCC
Rules and Australian Standard AS/NZS3548. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or more of the following measures:

- Reorient or relocate the receiving antenna.

- Increase the separation between the equipment and receiver.

- Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.

- Consult the dealer or experienced radio TV technician for help.