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TECHNICAL MANUAL
TM
TECHNICAL MANUAL
01/2011
Page 2
Revision History
CNF24 Technical Manual
EDITION DATE OF ISSUE
REMARKS
01 01.2011 First Release
Samsung Telecommunications America
Every effort has been made to eliminate errors and ambiguities in the information contained in this guide. Any
questions concerning information presented here should be directed to SAMSUNG TELECOMMUNICATIONS
AMERICA, 1301 E. Lookout Dr. Richardson, TX 75082, and telephone 800-876-4782. SAMSUNG
TELECOMMUNICATIONS AMERICA disclaims all liabilities for damages arising from the erroneous interpretation or
use of information presented in this guide.
Publication Information
SAMSUNG TELECOMMUNICATIONS AMERICA reserves the right without prior notice to revise information in this
publication for any reason. SAMSUNG TELECOMMUNICATIONS AMERICA also reserves the right without prior notice
to make changes in design or components of equipment as engineering and manufacturing may warrant.
Copyright 2011
Samsung Telecommunications America
All rights reserved. No part of this manual may be reproduced in any form or by any means—graphic, electronic or
mechanical, including recording, taping, photocopying or information retrieval systems—without express written
permission of the publisher of this material.
Trademarks
is a trademark of SAMSUNG Telecommunications America, L.P.
WINDOWS 95/98/XP/2000/Vista are all trademarks of the Microsoft Corporation.
PRINTED IN THE USA 01/2011
© SAMSUNG Telecommunications America, LLC 01/2011 II
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INTRODUCTION
Purpose
This guide describes how to install and program the CNF24 card on a Samsung OfficeServ
7400, 7200, or 7200-S system. It also contains step by step instructions on how to use
the Meet-Me Conference feature.
Document Content and Organization
This manual consists of 4 chapters and an abbreviation session.
CNF24 Technical Manual
CHAPTER 1. CNF24 Card Overview
Describes the CNF24 card and its capacity.
CHAPTER 2. CNF24 Card Setup
Describes the CNF24 card setup procedure and license process.
CHAPTER 3. Conference Manager
Describes the Conference Manager functionality.
CHAPTER 4. CNF24 Conference Features
Describes the Meet-Me Conference and Ad-Hoc features.
ABBREVIATION
Provides definitions of the abbreviations used in this manual.
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Conventions
The following types of paragraphs contain special information that must be carefully read
and thoroughly understood. Such information may or may not be enclosed in a rectangular
box, separating it from the main text, but is always preceded by an icon and/or a bold title.
WARNING
Provides information or instructions that the reader should follow in order
to avoid personal injury or fatality.
CAUTION
Provides information or instructions that the reader should follow in order
to avoid a service failure or damage to the system.
CHECKPOINT
Provides the operator checkpoints for stable system operation.
CNF24 Technical Manual
NOTE
Indicates additional information as reference.
Console Screen Output
The lined box with ‘Courier New’ font will be used to distinguish between the main
content and console output screen text.
‘Bold Courier New’ font will indicate the value entered by the operator on the console
screen.
Reference Manuals
OfficeServ Device Manager User Manual
Describes how to connect and use the OfficeServ Device Manager, how to configure and
set the OfficeServ keyphone system’s environment.
Revision History
EDITION DATE OF ISSUE REMARKS
0 01.2001 First Edition
© SAMSUNG Telecommunications America, LLC 01/2011 IV
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CNF24 Technical Manual
TABLE OF CONTENTS
INTRODUCTION III
Purpose .................................................................................................................. III
Document Content and Organization .......................................................................... III
Conventions ............................................................................................................ IV
Console Screen Output ............................................................................................. IV
Reference Manuals ................................................................................................... IV
Revision History ...................................................................................................... IV
TABLE OF CONTENTS V
CHAPTER 1. CNF24 Card Overview 1
Overview .......................................................................................................... 1
CNF24 Capacity ................................................................................................. 4
System Capacity ....................................................................................................... 4
Port Assignments ...................................................................................................... 4
CNF24 Slot Information .............................................................................................. 5
CHAPTER 2. CNF24 Card Setup 6
CNF24 Setup ..................................................................................................... 6
Setup Procedure ........................................................................................................ 6
CNF24 License .......................................................................................................... 8
Updating CNF24 Setup Information .................................................................. 9
CNF24 Card Status ............................................................................................ 9
Upgrading CNF24 Card Software ..................................................................... 10
CHAPTER 3. Conference Manager 11
Minimum PC Requirements ............................................................................. 11
Minimum OfficeServ Requirements ................................................................. 11
Operation ........................................................................................................ 12
Starting the OfficeServ Conference Manager ............................................................... 12
Log In .................................................................................................................... 14
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Scheduler ........................................................................................................ 15
Screen Layout ......................................................................................................... 15
Schedule a Conference ............................................................................................. 16
Detail ..................................................................................................................... 20
Scheduled Conference(s) ................................................................................ 21
Cancel Reservation .................................................................................................. 22
Scheduler History ........................................................................................... 23
My Scheduler .................................................................................................. 24
Watch .................................................................................................................... 25
Active Conference Status ................................................................................ 27
CHAPTER 4. CNF24 Conference Features 28
Meet-Me Conference ....................................................................................... 29
Features ................................................................................................................. 29
Conference Progress ................................................................................................ 33
Ad-Hoc Conference ......................................................................................... 47
Features ................................................................................................................. 47
Conference Progress ................................................................................................ 47
ABBREVIATION 48
B ........................................................................................................................... 48
C ........................................................................................................................... 48
D ........................................................................................................................... 48
F ........................................................................................................................... 48
H ........................................................................................................................... 48
I ............................................................................................................................ 48
J ........................................................................................................................... 48
L ........................................................................................................................... 48
M .......................................................................................................................... 49
O ........................................................................................................................... 49
P ........................................................................................................................... 49
R ........................................................................................................................... 49
S ........................................................................................................................... 49
U ........................................................................................................................... 49
W .......................................................................................................................... 49
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LIST OF FIGURES
Figure 1.1 Front View of the CNF24 .............................................................................................. 2
Figure 1.2 CNF24 Slot Information ............................................................................................... 5
Figure 2.1 CNF24 Parameter Setting ............................................................................................. 7
Figure 2.2 Input Service License Key ............................................................................................ 7
Figure 2.3 CNF24 License ............................................................................................................ 8
Figure 2.4 CNF24 Card Configuration ............................................................................................ 8
Figure 2.5 CNF24 Package Update .............................................................................................. 10
Figure 2.6 CNF24 Progress Bar .................................................................................................. 10
Figure 3.1 Conference Manager ................................................................................................. 12
Figure 3.2 Java Download Page .................................................................................................. 13
Figure 3.3 Log In Screen ........................................................................................................... 14
Figure 3.4 Screen Layout .......................................................................................................... 15
Figure 3.5 Conference Time Selection ......................................................................................... 16
Figure 3.6 Conference Reservation ............................................................................................. 17
Figure 3.7 Select Conference Member ......................................................................................... 18
Figure 3.8 Meet Me Conference Invitation ................................................................................... 19
Figure 3.9 Conference List ......................................................................................................... 20
Figure 3.10 Scheduled Conference(s) ......................................................................................... 21
Figure 3.11 Cancel Reservation .................................................................................................. 22
Figure 3.12 Scheduler History .................................................................................................... 23
Figure 3.13 My Scheduler ......................................................................................................... 24
Figure 3.14 Manage / Monitor Conference ................................................................................... 25
Figure 3.15 Conference Status ................................................................................................... 26
Figure 3.16 Active Conference Status ......................................................................................... 27
Figure 4.1 Conference Options ................................................................................................... 32
Figure 4.2 Conference Manager (DM 9.2.1) ................................................................................. 33
Figure 4.3 Conference Reservation ............................................................................................. 34
Figure 4.4 Meet-Me Members List [9.1.5] .................................................................................... 36
Figure 4.5 E-Mail Address [9.1.6] ............................................................................................... 36
Figure 4.6 Select Conference Member ......................................................................................... 37
Figure 4.7 Meet Me Invitation E-Mail .......................................................................................... 37
Figure 4.8 Personal Greeting Prompt Save Screen ........................................................................ 38
Figure 4.9 Device Manager 9.1.7 Voice Prompts ........................................................................... 39
Figure 4.10 Voice Prompts Files ................................................................................................. 39
Figure 4.11 MJOIN Feature Code ................................................................................................ 40
Figure 4.12 Record Meet-Me Conference ..................................................................................... 42
Figure 4.13 Download Recorded Conference ................................................................................ 43
Figure 4.14 Page Me
Figure 4.15 MCONF Feature Code ............................................................................................... 47
CNF24 Technical Manual
et-Me Conference ........................................................................................ 44
LIST OF TABLES
Table 1.1 Ports and LEDs of the CNF24 ......................................................................................... 2
Table 1.2 System Capacity .......................................................................................................... 4
Table 1.3 Port Assignments ......................................................................................................... 4
Table 3.1 Installation Requirements ............................................................................................ 11
Table 3.2 Software Requirements ............................................................................................... 11
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CNF24 Technical Manual
CHAPTER 1. CNF24 Card Overview
This chapter describes the CNF24 card and its capacity.
Overview
The OfficeServ CNF24 card provides 24 ports of voice conference services per card and supports
transceiver function of packet data converted from voice data through the data network. The users
can be internal and external participants using SIP trunks, PRI trunks, and SPNet trunks.
A CNF24 card provides conference sizes from 2 to 24 users per card. The maximum recording
capacity per card is 50 hours. One card can record up to 6 conferences simultaneously. The main
function of this card is the Meet-Me-Services function where users will dial into a conference
bridge number. Additional services support Ad hoc services.
Major Functions
Functions of CNF24 are as follows.
Supports Meet-Me conferences in which participants make a phone call to the phone system to
attend the conference.
Supports Ad hoc conferences in which the host calls each member to invite him/her to
participate in the conference.
Permits a participant to enter the conference after notifying members in the conference.
Provides the conference host additional functions during the conference by using a Conference
webpage.
Simple and easy conference set up.
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Front View of CNF24
The front view of the CNF24 card is shown in the figure below:
CNF24 Technical Manual
LAN
REC MEM BACKUP
CNF24
LAN
SIO
RST
RUN SVC
CONF
Figure 1.1 Front View of the CNF24
The components on the front panel of the CNF24 have the functions below.
Table 1.1 Ports and LEDs of the CNF24
Ports, LEDs Functions
LAN Port that connects the Ethernet.
- Connector: RJ45
- Cable: CAT 5 cable, UTP
SIO UART port (for tests).
RST Button for resetting the CNF24.
RUN LED This LED indicates CNF24 status.
- Off: Power is not being supplied.
- On: Booting.
- Blink: The RAM program is operating.
SVC LED This LED indicates if the CNF24 service is being offered.
This LED turns on when the CNF24 software task can be serviced.
- Red blink: CNF24 service is not available
- Green blink: CNF24 service available
LAN LED This LED indicates the status of the Ethernet link
- Red: Linked as 10 BASE-T Ethernet mode
- Red blink: Transmitting/receiving data as 10 BASE-T
- Green: Linked as 100 BASE-TX Ethernet mode
- Green blink: Transmitting/receiving data as 100 BASE-T
- Orange: Linked as 1000 BASE-TX Ethernet mode
- Orange blink: Transmitting/receiving data as 1000 BASE-TX
- Off: Link off
MC LED - Green blink: Auxiliary memory (NAND) is accessed.
- Off: No access
MC
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Ports, LEDs Functions
CONF LED This LED indicates the number of the conference channel
- Green: 1~8 channels conferencing
- Orange: 9~16 channels conferencing
- Red: 17~24 channels conferencing
- Off: No conference
REC LED This LED indicates the number of the recording channel
- Green: 1~2 channels conferencing
- Orange: 3~4 channels conferencing
- Red: 5~6 channels conferencing
- Off: No recording
MEM LED This LED indicates the capacity status of the recording storage.
- Green: Uses 0~49% of the recording storage
- Orange: Uses 50~69% of the recording storage.
- Red: Uses 70~79% of the recording storage
- Red blink: Uses over 80% of the recording storage.
BACKUP LED This LED indicates the status of backup operation.
- Green blink: Makes backup of the recorded data to the web page.
- Off: No operation
(Continued)
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CNF24 Capacity
System Capacity
The CNF24 card can be installed on OfficeServ 7400 (MP40) and OfficeServ 7200 (MP20,
MP20S) but can’t be installed on OfficeServ7200 MCP or OfficeServ 7400 (Smart Media).
The CNF24 card has 24 conference channels and up to maximum 4 cards can be installed
on OfficeServ 7400. Conference group can be increased as more CNF24 cards are installed
on the system.
When recording and/or paging features are used the number of conference members
allowed to attend the conference is decreased since the recording and paging features
occupy one conference channel each. See table below for details.
CNF24 Technical Manual
Table 1.2 System Capacity
System
OfficeServ7400
(MP40)
OfficeServ7200
(MP20)
OfficeServ7200
(MP20S)
MAX. # of
CNF24
Port Assignments
Classified Port of
CNF24
RTP Port
FTP Port
Upgrade Port
Start Port: 30000
(Available to change)
(Even # up to 24 Port :
30000-30046)
21 (Fixed)
60024 (Fixed)
4
2
1
Table 1.3 Port Assignments
Default Port
24 members, 4 groups
(Without recording or paging)
24 members, 2 groups
(Without recording or paging)
24 members, 1 group
(Without recording or paging)
Start Port : DM 2.2.16 Public
RTP Port 1
(Even # up to 24 Port)
DM 2.2.16 FTP Port
DM 2.2.16 Upgrade Port
MAX. # of Members
The Associated DB of DM for Remote
Ports after Setting NAT Rule
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CNF24 Slot Information
If the CNF24 card is installed on the slot which supports more than 24 channels, all 24
conference channels are used. If installed on a 16 channel slot, only 16 conference
channels are supported.
OfficeServ7400 (MP40)
Basic Cabinet
LP40
MP40
24
24
24
24
24
24
OfficeServ7200 (MP20)
Basic Cabinet
MP20
24 24
16
24
24
24
24
16
24
Expansion Cabinet 1, 2
LP40
24
24
24
LCP
24 16
24
24
24
24
Expansion Cabinet
16
CNF24 Technical Manual
24
24
24
24
16
16
OfficeServ7200 (MP20S)
MP20S
24 24
16
16
24
Figure 1.2 CNF24 Slot Information
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CNF24 Technical Manual
CHAPTER 2. CNF24 Card Setup
This chapter describes the CNF24 card setup procedure and license process.
CNF24 Setup
Setup Procedure
Install the CNF24 card on the OfficeServ 7400, OfficeServ 7200, or OfficeServ
1.
7200-S system. Be aware that the MCP board does not support the CNF24 card on
the OfficeServ 7200 and Smart Media Version of the OfficeServ 7400.
Information for CNF24 Installation
Refer to the OfficeServ 7400/7200/7200-S Installation Manual.
Connect network cable with CNF24. The CNF24 card can be installed normally
2.
without being connected with a networking cable but conference services will not be
operational.
The RUN LED will blink when the CNF24 card is ready to provide conference service.
3.
User can check the CNF24 software version and CPLD/PCB version in Device Manager
2.2.0.
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CNF24 Technical Manual
Enter the CNF24 IP address in Device Manager 2.2.16 or in MMC 871. The CNF24
4.
card will restart automatically to apply the new network settings.
Figure 2.1 CNF24 Parameter Setting
Enter the Service License key in DM 2.1.4 or MMC 860 for the CNF24 channels to
5.
become available.
Figure 2.2 Input Service License Key
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CNF24 License
A license per channel is required to use the conference service.
The maximum number of channels/license allowed per system is as following:
96 licenses (24 channels x 4 CNF24 Cards) on the OfficeServ 7400.
48 licenses (24 channels x 2 CNF24 Cards) on the OfficeServ 7200.
24 licenses (24 channels x 1 CNF24 Card) on the OfficeServ 7200-S.
CNF24 Technical Manual
Figure 2.3 CNF24 License
The maximum number of licenses is configured in DM 9.1.2.
Figure 2.4 CNF24 Card Configuration
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CNF24 Technical Manual
Updating CNF24 Setup Information
Each CNF24 card has a unique MAC address, and the OfficeServ system uses the MAC
address to manage the card information. If the card location is changed, the user is
required to update the setup information as follows:
When the CNF24 card is installed in slot A no update is required.
When the CNF24 card is originally installed in slot A and then moved to slot B, the
CNF24 information is automatically updated but user is required to delete slot A
information in Device Manager 6.3.1.
When installed CNF24 card is pulled out and replaced with a new CNF24 card installed in
the same slot, MAC address of the new card is updated automatically.
When existing CNF24 card installed in slot A is pulled out and it is replaced by a new
CNF24 card installed in slot B, user is required to clear Slot A setup information in
Device Manager 6.3.1 and assign new CNF24 IP address in Device Manager 2.2.16.
CNF24 Card Status
The OfficeServ system provides conference services when the CNF24 card status is active.
In the following cases the card status will change to idle:
LAN connection between system and CNF24 card
System checks the card status every 5 seconds and if the network cable of the CNF24
card is disconnected, system will restrict all conference services until LAN connection is
recovered.
Card Parameter Setting
When IP address is not assigned to CNF24 card, the system can’t check card status.
Every time a new CNF24 card is installed user must assign an IP address.
Service License Key
License key is required to use conference service. Without a license key, a “NO
CONFERENCE CHANNELS ARE AVAILABLE” message displays on the phone. Check
service license key in case of system initialization or change country selection.
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Upgrading CNF24 Card Software
To upgrade CNF24 software follow the steps below:
Login to Device Manager and from the Main Screen select [Util] menu option.
1.
Select Package Update. Conference Card Package Update window displays.
2.
Figure 2.5 CNF24 Package Update
Click on [...] to select file to update. When file is selected the “Corresponding
3.
Firmware Version” will display.
Click on Select checkbox.
4.
Click on the Upload button to start the upload process. The progress bar displays
5.
the current state.
CNF24 Technical Manual
Figure 2.6 CNF24 Progress Bar
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CNF24 Technical Manual
CHAPTER 3. Conference Manager
This chapter describes the Conference Manager functionality.
The Conference Manager is a web program designed to configure and schedule meet-me
conferences using the CNF24 card.
Minimum PC Requirements
The OfficeServ Conference Manager PC requirements are listed below.
Table 3.1 Installation Requirements
Component Requirement
CPU Pentium III or faster
Main Memory 512 MB or more
HDD Drive At least 10 MB of free space
OS Independent
Browser Internet Explorer v6 or higher
Java 6.23 or higher
Minimum OfficeServ Requirements
Table 3.2 Software Requirements
System Processor Minimum Version
7200-S MP20-S Version 4.53A
7200 MP20
LCP
7400 MP40
LP40
Version 4.53A
Version 4.19 (If CNF24 is installed on Expansion Cabinet)
Version 4.53A
Version 1.27
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CNF24 Technical Manual
Operation
All operation of the Conference Manager are restricted by the user level.
Starting the OfficeServ Conference Manager
Launch the web browser.
1.
Type in the URL below.
2.
For OfficeServ 7200-S: https://system_ip/pwp/
For OfficeServ 7200 and OfficeServ 7400: http://system_ip/pwp/
The system-ip address is obtained in MMC 830.
Figure 3.1 Conference Manager
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CNF24 Technical Manual
Java Runtime Environment
If the Java Runtime Environment is not installed or a lower version than V1.6.0_3 is
installed on the PC, you the page below will display. Click on the [Java Download
Page] or [Java Upgrade Page] link to proceed.
Figure 3.2 Java Download Page
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Log In
1.
2.
3.
CNF24 Technical Manual
Enter your phone extension number in the [Station Number] text field.
Enter your phone extension password in the [Station Password] text field.
The default password is 1234.
Click the [Login] button.
Figure 3.3 Log In Screen
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Scheduler
Screen Layout
CNF24 Technical Manual
Figure 3.4 Screen Layout
Item Description
Menus Display menus
Navigator Display the CNF24 card position in the system
Buttons Function buttons
Calendar Displays the current week’s calendar let’s you navigate to the previous and
next week.
Status Bar Displays information such as IP address, version, type, country, and system
local time
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Schedule a Conference
Click the [Scheduler] menu option.
1.
Select the conference time by dragging the area in the calendar.
Moving the cursor over a selected time shows how many ports are available at any
given time. Number of ports determines how many attendees can participate in a
conference.
CNF24 Technical Manual
Figure 3.5 Conference Time Selection
Past days of the week are displayed in red. The system only allows conferences to be
scheduled in the future. The [Create] button is grayed out for past times.
Click the [Create] button. The Conference Reservation window displays.
2.
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Enter the conference information in the provided fields.
3.
Click the [Submit] button.
Figure 3.6 Conference Reservation
Item Description
CNF24 Technical Manual
Subject Enter the conference description.
Conference ID Enter the conference ID (3 digits, ex. 100)
After entering the unique conference ID, click the [Check] button to verify its
availability. If the conference ID is not unique, the system provides the first
available number for the next conference.
Duration Enter the Start and End time of the conference. The system does not allow
users to schedule conference times past the current system time.
Repeat Set the recurrence pattern for this conference (Once/Daily/Weekly).
If you select ‘Daily’, the end date can’t exceed 7 days from start date. If you
select ‘Weekly’, the end date can’t exceed 28 days from start date.
For example: If you set up a conference for every Monday (weekly) the system
allows you to repeat this conference 4 times.
If you set up a conference for every day (daily) the system allows you to repeat
this conference 7 times.
End Date If you select ‘Daily/Weekly’, enter the end date of the conference.
# of Attendees Enter the number of attendees you want to invite to this conference. Each
attendee counts as one channel/port.
Available Channel Display the number of channels/ports available.
Owner The system will auto populate this field based on the user’s login.
If you are a secretary setting up a conference for your boss you will need to
login to the Conference Manager webpage using your boss’ extension number if
your boss wants to host and manage the conference. The owner is the person
who will host and manage the conference.
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CNF24 Technical Manual
(Continued)
Item Description
Attendee List Conference members who will attend conference call.
Password Enter a password for the conference. If the password field is blank, attendees
are not required to enter a password to join the conference.
Options
Greeting Prompt You can upload a personal greeting message file.
- Early Entrance: Allows conference attendees to enter conference 15 minutes
before the starting time.
- Recording: Determines if conference recording is allowed. If this option is
selected, the system will reserve one more additional channel/port, which will
be required for the recording function.
- Paging: Determines if early paging is allowed. If this option is selected, the
system will reserve one more additional channel/port, which will be required for
the paging function. Enter the page zone number in the provided textbox.
Select Conference Attendees and Send E-Mail Invitation
If you click the [Select] button, the Select Conference Member window displays.
Subscribers can be searched by phone number or name. Enter search criteria in the text
field provided and click the [Search] button. Click the [Select] checkbox, then click the
[Invite Selected] or [Invite] buttons. Subscriber’s information will be moved to the
Attendee List.
Figure 3.7 Select Conference Member
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CNF24 Technical Manual
If you selected the ‘Send Invitation Email’ checkbox the Meet Me Conference Invitation
window displays.
Figure 3.8 Meet Me Conference Invitation
Enter the Email Subject in the textbox field.
1.
Edit body text of the email message.
2.
Text shown on the Conference Instructions has been programmed in Device Manager
9.1.3.
Review e-mail body and add/edit any special instructions, including time zone, before
sending the e-mail invitation.
Review the attendee’ email list.
3.
Click the [Send] button.
4.
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Detail
If you click the [Detail] button, the Conference List screen displays. If you select a time
range by dragging the mouse over the Calendar the Conference List for the select time
range displays.
CNF24 Technical Manual
Figure 3.9 Conference List
Item Description
Navigator (<, >) Select previous/next time range
Detail Displays detailed information about the selected conference
Cancel Cancel selected conference, you can send a cancelation e-mail explaining the
reason
Email Displays e-mail invitation of selected conference
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Scheduled Conference(s)
Click the [Scheduled Conference(s)] menu option to display all reserved conferences.
CNF24 Technical Manual
Figure 3.10 Scheduled Conference(s)
Item Description
Navigator (<, >) Select previous/next time range
Conference Details Displays detailed information about the selected conference
Cancel Reservation Cancel selected conference, you can send a cancelation e-mail explaining the
reason
View Email Displays e-mail invitation of selected conference
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Cancel Reservation
Click on the [Cancel Reservation] button, the Cancel Reservation window displays.
Enter the Cancellation Reason in the Cancel Reason text field and select the Send Email
checkbox to send an e-mail notification.
Click on the [OK] button to finish.
CNF24 Technical Manual
Figure 3.11 Cancel Reservation
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Scheduler History
Click the [Scheduler History] menu option to display conference history.
Figure 3.12 Scheduler History
Item Description
CNF24 Technical Manual
Navigator (<, >) Select previous/next time range
Conference Details Displays detailed information about the selected conference
View Reason Displays cancellation reason of selected conference
Download Record Download recording file
Delete Record Delete recording file
Delete Delete selected conference history
Delete All Delete all conference history
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My Scheduler
CNF24 Technical Manual
Click the [My Scheduler] menu option to display your
completed, in progress, and reserved.
Figure 3.13 My Scheduler
Item Description
scheduled conferences including
Navigator (<, >) Select previous/next time range
Conference Details Displays detailed information about the selected conference
View Email Displays e-mail invitation of selected conference
Cancel Reservation Cancel selected conference
View Reason Displays cancellation reason of selected conference
Watch Monitor and manage selected conference while in progress
Download Record Download the recorded conference file
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Watch
Click the [Watch] button to monitor and manage a conference in progress. The [Watch]
button is shown on the My Scheduler page and is enabled only when the selected
conference status is In Progress.
CNF24 Technical Manual
Figure 3.14 Manage / Monitor Conference
Watching Early Entrance
To monitor early entrance at least only attendee has to dial in to the conference.
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CNF24 Technical Manual
Click the [Watch] button, the Conference Status page displays.
Figure 3.15 Conference Status
Item Description
Extend Time Extend the time of conference for 15 minutes.
Lock Lock the conference (no new members are allowed to
Action
(Remove/Clear/Mute)
Recording Start
/Recording Stop
Paging Start
/Paging Stop
Terminate Terminate conference
Users can extend the conference time as necessary, as
long as there are conference ports available.
join conference).
- Remove: Kick out the selected member
- Clear: Clear the channel status for new member
- Mute: Mute selected member
Start/Stop recording the conference
Recording button can be activated when recording option
is selected.
Start/Stop paging members
Paging button can be activated when paging option is
selected.
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Active Conference Status
Click the [Active Conference Status] menu to display and monitor your conferences in
progress.
Figure 3.16 Active Conference Status
Item Description
CNF24 Technical Manual
Card Displays the card position
Conference Drop Down Select the conference in progress
Extend Time Users can extend the conference time as necessary, as long as there are
conference ports available.
Lock Lock the conference (no new members are allowed to join conference).
Action
(Remove/Clear/Mute)
Recording Start
/Recording Stop
Paging Start
/Paging Stop
Terminate Terminate conference
- Remove: Kick out selected member
- Clear: Clear the channel status for new member
- Mute: Mute selected member
Start/Stop recording the conference
Recording button can be activated when recording option is selected.
Start/Stop paging members
Paging button can be activated when paging option is selected.
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CHAPTER 4. CNF24 Conference
Features
This chapter describes the Meet-Me Conference and the Ad-Hoc features.
The CNF24 card supports 2 types of conference:
1. Meet-Me Conference
2. Ad-Hoc
Users can host a meet-me conference of up to 24 members maximum or multiple smaller
conferences with less attendees by using the CNF24 card.
Conference Groups participants can be configured from 2 to 24 members (See Table 4.1).
The Recording and Paging features use a port/channel each. For example: if you are
planning a conference for 5 attendees, you will require 7 ports (if Recording and Paging
features are selected).
The maximum recording time per CNF24 card is 50 hours, and concurrent recordings of up
to 6 separate conference calls (per CNF24 card) are allowed.
Conferences can be any combination of internal or outside attendees in various
combinations, but never more than 24. For example, with one CNF24 card you can have
any one conference up to 24 parties. Simultaneously you can have 2 conferences of 12, 4
conferences of 6, 6 conferences of 4, 3 conferences of 8, a 10 party + a 14 party, a 16
party + an 8 party, and so on. You cannot bridge channels on one CNF24 card with
channels on another CNF24 card.
Enabling the Recording and Paging features will reserve one channel for each service of
the available 24 channels.
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Meet-Me Conference
Meet-Me conference is established when users join the conference reserved in advanced by
the host. Meet-Me conference host can supervise and manage the conference by using the
Conference Manager web program.
Features
Meet-Me Conference Member Type
Internal Users
All station users connected to the OfficeServ system can join the conference.
Phone types that can be used as station users:
Analog Phone (FXS)
Digital Phone
WIP Phone
IP Phone
SIP Phone
Soft Phone
External Users
External users can join the conference by using all digital trunks except Loop Start
Analog Trunk (FXO).
Digital trunk types allowed are as follows:
CNF24 Technical Manual
ISDN PRI Trunk
SPnet
SIP Trunk (To use CNF24 resource properly, MPS should be enabled.)
H.323 Trunk (To use CNF24 resource properly, MGI should be enabled.)
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Meet-Me Conference Features
Users can join the conference with or without being invited by the host.
Voice Recording and Paging
Users can record current conference calls.
A conference member can broadcast (PAGE) a message to a PAGE zone.
Alarms
Conference members can hear different alarm tones when joining the conference,
leaving the conference, or ending the conference.
Join alarm is heard when a new member joins the conference.
Leave alarm is heard when a member leaves the conference.
End alarm is heard every 30 seconds when there are 3 minutes left before the end of
conference.
Who am I
When a new member joins the conference, he/she should identify themselves by
announcing their name after the beep tone.
Sole Participant Audio (SPA)
The first member who joins the conference will hear the SPA (if enabled) until another
member joins the conference.
Conference Manager
The host can perform additional conference features by using the Conference Manager
web application.
Conference reservation
Member invitation
Personal greetings
Conference status inquiry
Lock/UnLock a conference
Mute/UnMute a conference member
Kick out a conference member
Conference time extension
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Meet-Me Conference Options
In Device Manager 9.1.1 users can set Meet-Me Conference options such as basic join flow
and mail server environment.
Basic Meet-Me join flow can be changed in DM 9.1.1 Conference Options or MMC 870:
Conference [CNF24] Options. If specific option is disabled, related flow will be skipped.
Below options affect the conference join flow.
Password Options
Greeting Options
Whoami Options
SPA Options
Join/Leave/End Alarm Options
Only conference host can hear the End Alarm at intervals of 30 seconds, starting 3
minutes before the conference ends.
The other options’ definitions are below.
Early Ent Time:
Member can join the conference 15 minutes earlier than the reserved time.
Mail Server Options:
Max Retry, Mail Day Saving Time, Mail Time Zone Offset etc.)
Mail Max Retry
Mail Retry Interval
Mail Day Saving Time
scheduler time zone. Settings are Enable or Disable.
Mail Time Zone Offset
difference in switch time and end user time zone.
Max Record Time
Me Conference. (Default: 300 minutes).
Mail Server IP
Server Domain also.
Mail Server Port
Mail Server User ID
Mail Server Password
or e-mails will not authenticate and no e-mail will be delivered.
Mail Server Domain
put in this field to talk to certain E-Mail Servers.
DNS IP
Record Alarm Capacity
: DNS IP address (used for Mail Server Domain)
becomes the designated capacity. (Default: 70%)
Record Delete Capacity
reaches the designated capacity. (Default: 90%)
In this case the oldest file is deleted automatically.
Set early entrance time.
If this option is enabled, mail server will follow related options (Mail
: Mail sending maximum retry count when sending fail.
: Mail sending retry interval when sending fail.
: Option to be used when switch time zone is different than
: Mail Time Zone One Offset. Adjust in 15 minutes intervals
: This is the maximum allowed time a user can record a current Meet-
: E-Mail Server’s IP address. This address may be needed in the Mail
: Mail Server’s connection port number
: E-Mail Server account setup to associate Conference card e-mails.
: Password for Mail Server User ID, make sure it is set not to expire,
: Mail Server’s Domain Address (may require Mail Server ID Address)
: Alarm will be generated when the capacity of recording files
: Recording files will be deleted when the allowed recording
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Figure 4.1 Conference Options
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Conference Progress
Meet-Me Conference Schedule
Access Conference Manager to schedule a Meet-Me conference.
1.
You can access PWP in DM 9.2.1 or by entering the URL below.
[MP20S] https://System IP Address/pwp/
[MP20/40] http://System IP Address/pwp/
Enter your phone extension number in the [Station Number] text field.
Enter your phone extension password in the [Station Password] text field.
2.
The default password is 1234.
Click the [Login] button.
3.
CNF24 Technical Manual
Figure 4.2 Conference Manager (DM 9.2.1)
Check current date and time on the bottom right hand corner.
2.
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Set conference date and time.
3.
Select the conference time by dragging the area in the calendar.
Moving the cursor over a selected time shows how many ports are available at any
given time. Number of ports determines how many attendees can participate in a
conference.
Column: One day (If you select Workday radio button, you can see Monday ~
Friday. If you select All Day radio button, you can see Sunday ~ Saturday.)
Row: Each cell represents an interval of 15 minutes
For example, if you want to set a conference from 10:00 to 11:00, drag the
mouse pointer from 10:00 to 11:00.
Reserve conference.
4.
Select [Create] button. Conference Reservation form displays.
Figure 4.3 Conference Reservation
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Enter the conference information in the provided fields. When finished click on the
5.
[Submit] button.
Item Description
Subject Enter the conference description.
Conference ID Enter the conference ID (3 digits, ex. 100)
After entering the unique conference ID, click the [Check] button to verify its
availability. If the conference ID is not unique, the system provides the first
available number for the next conference.
Duration Enter the Start and End time of the conference. The system does not allow
users to schedule conference times past the current system time.
Repeat Set the recurrence pattern for this conference (Once/Daily/Weekly).
If you select ‘Daily’, the end date can’t exceed 7 days from start date. If you
select ‘Weekly’, the end date can’t exceed 28 days from start date.
For example: If you set up a conference for every Monday (weekly) the system
allows you to repeat this conference 4 times.
If you set up a conference for every day (daily) the system allows you to repeat
this conference 7 times.
End Date If you select ‘Daily/Weekly’, enter the end date of the conference.
# of Attendees Enter the number of attendees you want to invite to this conference. Each
attendee counts as one channel/port.
Available Channel Display the number of channels/ports available.
Owner The system will auto populate this field based on the user’s login.
If you are a secretary setting up a conference for your boss you will need to
login to the Conference Manager webpage using your boss’ extension number if
your boss wants to host and manage the conference. The owner is the person
who will host and manage the conference.
Attendee List Conference members who will attend conference call.
Password Enter a password for the conference. If the password field is blank, attendees
are not required to enter a password to join the conference.
Options
Greeting Prompt You can upload a personal greeting message file.
- Early Entrance: Allows conference attendees to enter conference 15 minutes
before the starting time.
- Recording: Determines if conference recording is allowed. If this option is
selected, the system will reserve one more additional channel/port, which will
be required for the recording function.
- Paging: Determines if early paging is allowed. If this option is selected, the
system will reserve one more additional channel/port, which will be required for
the paging function. Enter the page zone number in the provided textbox.
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E-Mail Server Configuration
1) Set up the E-Mail addresses of all system’s extension users in DM 9.1.6. E-mail Address.
This information is inputted into the Sender of the conference E-Mail invitation.
2) When you reserve a conference, select [Attendee List] from Conference Reservation
Form. Then [Select Conference Member] page displays.
3) There are two ways of selecting attendees:
(a) Subscriber: You can search for members in the pre-defined meet-me member list
which was set in DM 9.1.5.
In DM 9.1.5 enter the meet-me member information such as name, telephone
number and E-Mail address.
For example: Bob Smith / 216 /
(b) Attendee List: You can enter attendee information manually. This information will
populate DM 9.1.5.
4) After selecting members, click on [Send Invitation E-Mail] to set-up E-Mail invitation.
5) After completing conference reservation, [Meet Me Conference Invitation] displays.
6) Enter [E-Mail Subject] and check E-Mail information. Then click on [Send] button.
bob@ipums2008.samsung.com
Figure 4.4 Meet-Me Members List [9.1.5]
Figure 4.5 E-Mail Address [9.1.6]
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Select Conference Member and Sending E-Mail Invitation
If you click on [Attendee List], the [Select Conference Member] displays.
Search subscriber by phone number or name and add selected subscriber to Attendee List.
In Attendee List, subscriber’s information such as phone number, name and e-mail address
can be checked.
Figure 4.6 Select Conference Member
If you select the [Send Invitation Email] check box, the Meet Me Conference Invitation
displays. Review the invitation message and click the [Send] button. The E-Mail will be
sent to the conference members.
Figure 4.7 Meet Me Invitation E-Mail
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Create Personal Conference Greeting Prompt
After callers enter the Conference ID and then the password (optional) they hear the
generic greeting “ This is the conference system”. When setting up new conference you
can choose to play a personal greeting prompt instead of this generic greeting by uploading
a different file. This greeting can be recorded as a .wav file using your PC microphone and
any sound recording application. When recording the greeting prompt use 8K or 8000
sampling rate.
Before it can be uploaded it must be converted to SND file format and so the Meet-Me
Conference card can play this greeting. You can use the GoldWave or some other
application your are familiar with to convert .wav files to .snd files. Visit
http://www.goldwave.com/relese.php
File format must be saved as (*.snd) in Attributes menu select [u-Law, mono]. See figure
below.
to obtain this application.
Figure 4.8 Personal Greeting Prompt Save Screen
If you choose not to upload a new Greeting Prompt the system will play the generic prompt
for that conference. See instruction below to upload conference “Greeting Prompt”.
Upload Conference Greeting Prompt
When creating a new conference using the Conference Reservation Form
1) Click on the [...] to the right of the Greeting Prompt.
2) Select the greeting file in the menu.
3) Click on Upload button. This Greeting Prompt file will play when attendees enter this
conference instead of the generic prompt.
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Default CNF24 Prompts
Figure 4.9 Device Manager 9.1.7 Voice Prompts
Prompt
Number
0
1
2
3
4
5
6
7
8
9
10
11
12
13
Note: When users choose to Upload a greeting Prompt shown at the bottom of the Conference
Reservation Form they are playing this file instead of prompt #2 , file name 0002.snd, the generic prompt.
The original prompt #2 is never discarded. It will play the next time a conference is setup if the user does
not uplaod their personl Greeting Prompt. The uploaded file is used for the sleected conference. It must
be upload each time a conference is set up.
Prompt Name Prompt File
Meet Me Conference:
ID Request
Mee Me Conference:
Password Request
Mee Me Conference:
Greeting
Mee Me Conference:
SPA Music
Mee Me Conference:
Who Am I Request
Mee Me Conference:
Join Alarm Tone
Mee Me Conference:
Leave Alarm Tone
Mee Me Conference:
End Alarm Tone
Mee Me Conference:
Conf. ID Error
Mee Me Conference:
Password Error
Mee Me Conference:
Conference Locked
Mee Me Conference:
Conf Member Full
Mee Me Conference:
Can't Join
Mee Me Conference:
Abnormal Error
Please enter the Conference ID followed by the #
key.
Please enter the Password followed by the # key. 0001.snd
This is the Conference System. 0002.snd
Music for first party entering the bride, only music 0003.snd
Please Record a name Followed by the # key. 0004.snd
Entry Beep, sound 0005.snd
Music Chime, beep 0006.snd
Strange Ring back Tone, 0007.snd
Sorry, This is not a valid entry. 0008.snd
The passwords do not match. 0009.snd
I am sorry the Conference is Locked. 0010.snd
I am sorry, every one is busy. 0011.snd
I am Sorry, you can not Join the conference. 0012.snd
I am Sorry, you have dialed a wrong number,
please check the number and try again
0000.snd
0013.snd
Figure 4.10 Voice Prompts Files
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Join Meet-Me Conference
Dial Meet-Me Feature Key or Code
1.
Settings for internal and external users are different as below.
Internal Users
There are two ways to start a Meet-Me conference.
Assign [MJOIN] key to station users in DM 4.9.2.
Select [MJOIN] key.
Assign [MJOIN] feature code number in DM 2.8.0.
Dial [MJOIN] feature code.
External Users
Set DID routing table in DM 3.2.3 to allow external users to join Meet-Me
conference.
(1) Assign [MJOIN] feature code number in DM 2.8.0. (ex. 88)
(2) Enter specific digits as Incoming digits in DM 3.2.3. (ex. 200)
(3) Enter MJOIN feature code as its Ring Plan in DM 3.2.3.
CNF24 Technical Manual
Figure 4.11 MJOIN Feature Code
Dial Conference ID
2.
Attendee hears announcement requesting Conference ID.
Attendee dials Conference ID as specified in the examples below.
Conference ID (xxx) + End of Digit (‘#’)
4 digits
Attendee joins the conference as Anonymous.
Conference ID (xxx) + Member Login Index (yy) + End of Digit (‘#’)
6 digits
Member Login Index can be 00 to 99. If attendee dials 99 as member login
index, that attendee joins the conference as a Host. If host does not enter
member ID 99, he/she will not receive auditable tone indicating 3 minutes
remains before conference ends warning message.
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Dial Password
3.
After confirming Conference ID, attendee hears announcement requesting the
password.
Attendee dials conference ID as shown in the example below.
Password (zzzz) + End of Digit (‘#’)
5 digits
Greeting
4.
After confirming password, attendee hears greeting announcement.
Record WhoamI
5.
Attendee hears announcement requesting to record his/her name. After playing
announcement, attendee hears a beep tone to start recording.
Recording stops when attendee dials ‘#’ key or maximum recording timer (Max Rec
Time) in DM 9.1.1 is expired.
Play Sole Participant Audio (Music)
6.
Only the first conference attendee hears the Sole Participant Audio until another
conference participant joins the conference. Customer supplied music (SPA) can be
changed in DM 9.1.7 (File003).
Join Alarm
7.
Current conference attendee, who already joined the conference, hears a join-alarm
tone every time a new partipant joins the conference.
Play Recorded WhoamI
8.
Current conference attendees, who already joined the conference, hear a recorded
name announcement of a new attendee. If the new attendee is a station user, “Meet-
Me Conf / Wait for Joining” message displays on the LCD until attendee joins the
conference.
Join Meet-Me Conference
9.
Attendee joins the conference after completing all steps above.
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Record Meet-Me Conference
Host can record current conference when Recording option is enable.
Logon to Conference Manager and click on [My Scheduler] menu.
1.
All conferences information is displayed.
2.
Select conference to record and click on [Watch] button.
Conference Status page displays.
3.
Click on [Recording Start] button to start recording.
Note: The recording feature uses one port/channel.
CNF24 Technical Manual
Figure 4.12 Record Meet-Me Conference
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Download Recorded Conference File
Completed recorded conference calls can be downloaded and played by the Host by
following the steps below.
Logon to the Conference Manager and click on [My Scheduler] menu.
1.
All conferences information is displayed.
2.
Select the recorded conference you want to download and click on [Download
Record] button. The [Download Record] button is enabled only when the selected
conference is completed.
CNF24 Technical Manual
Figure 4.13 Download Recorded Conference
Select the location on your computer where you would like to save the recording.
3.
Recorded file is saved as a wav file. Recorded conference file can be e-mailed as an
attachment.
Play Downloaded Conference File
Downloaded conference file can be played by double clicking on the file name to play the
recording using Windows Media Player or any available player you have installed on your
computer.
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Meet-Me Conference Paging Feature
Hosts can use the paging feature while a conference call is in progress, if the Paging
option is enabled. Before logon to Conference Manager, page zone (0~8) and its
members must be set in DM 4.1.3.
Logon to the Conference Manager and click on [My Scheduler] menu.
1.
All conferences information is displayed.
2.
Select conference to record and click on [Watch] button.
Conference Status menu is displayed.
3.
Click on [Paging Start] button to start paging. Page members hear paging
announcement until [Paging Stop] button is clicked.
Note: The paging feature uses one port/channel.
All members of the conference call, if members of the page zone, will hear the
paging. All idle page zone members will also hear the paging.
If a member is on a call, not associated with the conference call, member will not
hear the paging.
CNF24 Technical Manual
Figure 4.14 Page Meet-Me Conference
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Additional Features
Additional features of Meet-Me Conference can be checked on [My Scheduler]
[Watch]. When conference status is “In-Progress” the [Watch] feature is enabled.
Logon to the Conference Manager and click on [My Scheduler] menu.
1.
All conferences information is displayed.
2.
Select conference to record and click on [Watch] button.
Lock/Unlock the Conference
If [Lock] is checked, no more attendees can join the conference. Remove the check
mark on [Lock] to allow attendees to join.
Mute/UnMute a Conference Member
If [Mute] is checked, attendee can’t be heard by other participants.
Remove a Conference Member
If the host clicks on [Remove] button, that attendee is removed from the conference call
and can’t join the conference in progress until the host clicks on [Clear] button. If an
external user is removed from the conference call and has a specific CLI number, a
member who has the same CLI number can’t join the current conference until hosts clicks
on [Clear].
CNF24 Technical Manual
Conference Time Extension
There are two ways to extend a conference end time.
1) PWP: Click on [Active Conference Status] menu and select conference you want to
extend. Click on [Extend Time] button. Each click on the [Extend Time] button will
extend the conference duration by 15 minutes. Hosts can extend end time up to 1
hour.
Transfer Into Meet-Me Conference
This feature allows a conference attendee to transfer another member into the Meet-Me
Conference.
There are two ways of transferring a current call onto a Meet-Me conference.
1) During a Conversation
When user <A> and user <B> are on a conversation, <A> can transfer <B> into the
Meet-me conference.
(a) During a conversation, <A> selects [TRSF]+[MJOIN].
(b) User A enters the conference ID and password while the opposite party <B> is on
hold.
(c) User <A> then is disconnected and User <B> joins the Meet-Me conference.
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2) While on a Meet-me Conference
When user <A> joins the Meet-me conference, <A> can add <B> as a conference
member without <A> being disconnected.
(a) During Meet-Me conference, <A> selects [MJOIN].
(b) When hearing dial tone, <A> dials the phone number of <B>.
(c) After connecting with <B>, <A> selects [MJOIN] again.
Then both <A> and <B> join the conference at the same time.
※ In this case <A> is already a Meet-Me conference attendee before adding <B>.
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Ad-Hoc Conference
Users can set-up an Ad-Hoc conference with up to 24 parties (you and 23 others). The
maximum number of attendees is determined by the number of channels dedicated to the
Ad-Hoc conference feature. The parties can be internal stations or outside calls. The Ad-Hoc
conference works similar to the OfficeServ Add-On conference but is not limited to 5 parties.
Users must have the MCONF button to initiate an Ad-Hoc conference.
Features
Ad-hoc conferences can be established when there are at least 3 members. If one of
members disconnects the call, the Ad-Hoc conference is also disconnected.
If there are more than 4 members in the conference and the host disconnects the call,
one of remaining members becomes the master.
Conference Progress
Assign [MCONF] key to station user in DM 4.9.2 or set feature code in DM 2.8.0.
1.
Station A presses [MCONF] key or dials its feature code during a conversation with
2.
Station B, and dials Station C to invite to an Ad-Hoc conference.
Be sure that Ad-Hoc conference with MCONF key uses CNF24 conference channels
not System resources and station A become the conference host.
Press [MCONF] key.
3.
If host wants to invite another member, dial that member’s number.
If not, dial [MCONF] key again.
Ad-Hoc conference with station A, B and C is now established.
CNF24 Technical Manual
Figure 4.15 MCONF Feature Code
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ABBREVIATION
B
BRI Basic Rate Interface
C
CPLD Complex Programmable Logic Device
CPU Central Processing Unit
D
DM Device Manager
CNF24 Technical Manual
F
FXO Foreign eXchange Office
FXS Foreign eXchange Station
H
HDD Hard Disk Drive
I
IP Basic Rate Interface
ISDN Integrated Services Digital Network
J
JRE Java Runtime Environment
L
LAN Local Area Network
LED Light Emitting Diode
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M
O
P
R
CNF24 Technical Manual
MAC Media Access Control
MCONF Multi Conference
MCP Main Control Processor
MGC Multi Group Conference
MJOIN Multi Join conference
OS Operating System
PCB Printed Circuit Board
PRI Private Rate Interface
PSTN Public Switched Telephone Network
PWP Personal Web Page (OfficeServ Conference Manager)
RAM Random Access Memory
S
U
W
SIP Session Initiation Protocol
SPA Sole Participant Audio
UART Universal Asynchronous Receiver and Transmitter
UTP Unshielded Twisted Pair wire
WIP Wireless Intelligent Peripheral
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