Samsung OFFICESERV 7100 Description User guide

TM

Office

General Description

Supports Software Version 4.30

Serv

7100

Every effort has been made to eliminate errors and ambiguities in the information contained in this booklet. Any ques­tions concerning information presented here should be directed to SAMSUNG TELECOMMUNICATIONS AMERICA. SAM­SUNG TELECOMMUNICATIONS AMERICA disclaims all liabilities for damages arising from erroneous interpretation or
use of information presented in this manual.

Publication Information

SAMSUNG TELECOMMUNICATIONS AMERICA reserves the right without prior notice to revise
information in this publication for any reason.

SAMSUNG TELECOMMUNICATIONS AMERICA also reserves the right without prior notice to
make changes in design or components of equipment as engineering and manufacturing may
warrant.

Copyright 2007-2009

Samsung Telecommunications America

All rights reserved. No part of this manual may be reproduced in any form or by any means—
graphic, electronic or mechanical, including recording, taping, photocopying or information
retrieval systems—without express written permission of the publisher of this material.

PRINTED IN USA 05/09

TABLE OF CONTENTS

PART DESCRIPTION PAGE

1 SYSTEM OVERVIEW

1.1 GENERAL DESCRIPTION ..........................................................................................................................1.1

1.2 SIZE AND CONFIGURATION ..................................................................................................................1.3

1.2.1 CABINET LAYOUT ..........................................................................................................................1.3

1.2.2 SYSTEM CAPACITIES ....................................................................................................................1.5

1.2.3 SAMPLE CONFIGURATION ........................................................................................................1.7

1.3 TECHNOLOGY ............................................................................................................................................1.7

1.4 PROGRAMMING ........................................................................................................................................1.7

1.5 MIGRATION TO OFFICESERV 7200 OR OFFICESERV 7400............................................................1.8

2 HARDWARE DESCRIPTIONS

2.1 SYSTEM CABINET ......................................................................................................................................2.1

2.2 PROCESSOR CARDS ..................................................................................................................................2.1

2.2.1 EMBEDDED APPLICATIONS ......................................................................................................2.1

2.2.2 MEDIA CARD ..................................................................................................................................2.2

2.3 INTERFACE CARDS ....................................................................................................................................2.2

2.4 DAUGHTERBOARD MODULES ..............................................................................................................2.2

2.5 COMMON OfficeServ INTERFACE CARDS..........................................................................................2.4

2.6 STATION EQUIPMENT ..............................................................................................................................2.6

2.6.1 DS 5000 SERIES EQUIPMENT ....................................................................................................2.6

2.6.2 iDCS SERIES EQUIPMENT ..........................................................................................................2.8

2.6.3 DCS SERIES EQUIPMENT ..........................................................................................................2.10

2.6.4 OFFICESERV™ ITP-5100 SERIES EQUIPMENT....................................................................2.11

2.6.5 OFFICESERV™ SOFTPHONE....................................................................................................2.12

2.6.6 OFFICESERV™ WIRELESS..........................................................................................................2.12

2.6.7 SIP DEVICES ..................................................................................................................................2.14

3 SPECIFICATIONS

3.1 ELECTRICAL SPECIFICATIONS ................................................................................................................3.1

3.1a I/O VOLTAGE OF PSU ....................................................................................................................3.1

3.2 DIMENSIONS................................................................................................................................................3.1

3.3 ENVIRONMENTAL LIMITS ........................................................................................................................3.2

3.4 CABLE REQUIREMENTS............................................................................................................................3.2

3.5 RING AND TONES ......................................................................................................................................3.2

3.5.1 RING CYCLES....................................................................................................................................3.2

3.5.1a SYSTEM RING CYCLES ................................................................................................................3.2

3.5.2 RING....................................................................................................................................................3.3

3.5.3 SYSTEM TONES ..............................................................................................................................3.3

3.6 KEYSET LED INDICATIONS ......................................................................................................................3.3

OFFICESERV 7100 FEATURE CAPACITIES ........................................................................................................3.4

4 BUSINESS FEATURE PACKAGE

4.1 SYSTEM FEATURES DESCRIPTIONS......................................................................................................4.3

4.2 STATION FEATURES DESCRIPTIONS

4.3 DISPLAY FEATURES DESCRIPTIONS ..................................................................................................4.37

4.4 AUTO ATTENDANT FEATURE DESCRIPTIONS................................................................................4.44

4.5 VOICE

4.6 SAMPLE SMDR PRINTOUT WITH CALLER ID..................................................................................4.53

4.7 SAMPLE SMDR PRINTOUT WITH CALLER ID/ANI NUMBER ......................................................4.54

4.8 SAMPLE OF UCD EMBEDDED REPORT ............................................................................................4.55

4.9 UCD CALL STATISTICS............................................................................................................................4.56

4.10 UCD AGENT STATISTICS ........................................................................................................................4.58

4.11 SAMPLE TRAFFIC REPORT ....................................................................................................................4.59

4.12 TRAFFIC REPORT OVERVIEW ..............................................................................................................4.60

MAIL FEATURE DESCRIPTIONS ..............................................................................................4.47

5 GENERAL USER INFORMATION

5.1 RADIO FREQUENCY INTERFERENCE....................................................................................................5.1

5.2 FCC REQUIREMENTS ................................................................................................................................5.1

5.3 TELEPHONE COMPANY INTERFACES ..................................................................................................5.1

5.4 MUSIC ON HOLD WARNING ..................................................................................................................5.3

5.5 DISA WARNING ..........................................................................................................................................5.3

5.6 UNDERWRITERS LABORATORIES ..........................................................................................................5.3

..................................................................................................4.30

5 YEAR WARRANTY

Convergence: One Solution

(Voice, Data,Wireless)

OfficeServ Web Management

Web
Browser
(Voicemail/
AA)

OfficeServ Installation Tool

Local/Remote
Programming
LAN/MODEM
Connectivity
Database
Upload/Download
Offline Database Viewing
Search Engine (By MMC/Title)
Software Upgrades to SD
Link to Web Management

Data Services

4 Port PoE Switch (4SWM)

PSTN

OfficeServ 7100

TDM and

Analog sets

Applications

OS Call
OS Operator
OS EasySet
OS Dataview
OS Open TSP

Softphone

Voice Services

LAN

DSL

WAN

Access Point

IP Phones Wireless

Phone

SIP Devices

FIGURE 1-1

PART 1. SYSTEM OVERVIEW

1.1 GENERAL DESCRIPTION

The OfficeServ 7100 is an “office in a box” solution that converges LAN switching functions (LAN/WAN) with the

99.999% reliability of TDM voice processing. The OfficeServ 7100 platform supports industry standard Voice over
Internet Protocol (VoIP), Session Initiation Protocol (SIP) as well as the more robust Telephony over IP (ToIP). The
integrated Layer 2 PoE switch module adds powerful access capabilities providing data network solution for your
enterprise. Combine these technologies with Samsung’s Wireless LAN IP Handsets, embedded Voice Mail
Application, a suite of OfficeServ Computer Telephony applications, and much more, all in one powerful plat­form….A COMPLETE VOICE SOLUTION FOR THE ENTERPRISE.

1.1

The OfficeServ 7100 can be rack-mounted in a standard 19” data rack, wall-mounted,or set on a desktop.Its com­pact cabinet design, RJ-45 connectors, and CAT 5 cabling allows it to easily integrate into any data center environ­ment along with existing data equipment. Expanding the OfficeServ 7100 system is both economical and easy.
With a single cabinet providing 2 universal card slots,its low and high density card design allows greater flexibil­ity when configuring a system for the right combination of lines and stations. The removable SD card makes it
convenient to upgrade the software to future feature packages.

The OfficeServ 7100 offers a variety of interface cards that allow connection to the public telephone network or
to private networks using either analog or digital circuits. Proprietary digital phones, called “keysets, connect to
Digital Line Interface cards (DLM or DLI). In addition to these conventional digital keyset, Samsung offers a com­plete line-up of IP terminals.These IP terminals use the latest Voice over Internet Protocol (VoIP) technology and
can be deployed over LANs or WANs.They are ideal for distant (remote) locations providing all the benefits of the
OfficeServ 7100 to home workers and road warriors. Standard telephones, generally called “single line sets”,con­nect to single line interface cards (SLM or SLI). In addition,DLI station ports are used to connect peripheral devices
such as door phones and add-on modules. Miscellaneous circuits are built-in to allow such optional features as
external paging, music on hold, background music, and common audible devices.

All digital and IP telephones utilize a single PCB with surface-mounted components assuring the highest prod­uct quality and long life. Samsung’s customary large, easy-to-read displays and LEDs in the button design make
them much easier to use. In many instances, sophisticated features are made simple through the use of friendly
display prompts or push-on/push-off feature keys.

The OfficeServ 7100 includes all of this, PLUS the same, robust, time proven, market tested feature package
offered on the OfficeServ 7200 and OfficeServ 7400 products.

BENEFITS

• End to End Samsung components, Samsung Support and Samsung Training. The Ultimate in single source
Shopping and maintenance!

• The OfficeServ 7100 can also integrate into an existing office data network providing many solutions such as
isolating voice traffic onto the separate data network.

• The OfficeServ 7100 networks (via SPNET over IP or Qsig over PRI) to other 7100’s or any OfficeServ 7400,
7200, 500 or 100 systems.

1.2

1.2 SIZE AND CONFIGURATION

The OfficeServ 7100 is a modular and flexible platform.

The cabinet has one (1) dedicated processor
slot for the MP10a (Main Processor) and two
(2) universal slots. Each of the card slots pro­vide 64 communication channels to support
high density modules.

FIGURE 1-2

1.2.1 CABINET LAYOUT

Figure 1.3 indicates the physical card slots in the OfficeServ 7100. These physical card slots support the various
combinations of 4 port modules detailed in Part 2. HARDWARE DESCRIPTIONS. System configuration is very flex­ible. Plug in various four port modules in the 7 locations provided by the MP10a card and two universal cards.

Physical Cabinets and Slots

OfficeServ 7100: 2 Universal Slots

MP10a
(Slot 0)

➜

MOD 1

U-Slot

(Slot 1)

➜

MOD 4

MOD 3

MOD 2

U-Slot

(Slot 2)

➜

MOD 7

MOD 6

MOD 5

FIGURE 1-3

Virtual Cabinets and Slots

Virtual cabinets 2~7 provide (3) slots each, with each slot providing 8 virtual ports.The total virtual ports devices
allowed is 144. See Figure 1-4.

8 Channels x 3 Slots
x 6 Cabinets = 144

VIRTUAL CABINETS

MP10a

U-SLOT

U-SLOT

FIGURE 1-4

1.3

Virtual Cabinet Slots

Virtual devices are stations and trunks that exist in the software database but do not require a physical connec­tion to cards in the cabinet. The available virtual device types are listed below:

1. Single line telephone – SLT

2. Digital telephone – DGP

3. IP telephones – WIRED ITP

4. Wireless IP handsets – WLAN ITP

5. Samsung proprietary network trunk – SPNET TRK

6. SIP Trunks – SIP TRK

7. H.323 Trunks – H323 TRK

8. SIP Station – SIP STN

9. MOBEX Stations – MOBEX STN

10. Group Conference Stations – GCONF STN

Virtual Cabinet Slot Assignment

Figure 1.5 indicates what virtual stations and trunks can be assigned to each virtual cabinet and slot. Each virtu­al slot can be assigned 8 devices of the same type.

*Default Selection

FIGURE 1-5

1.4

1.2.2 SYSTEM CAPACITIES

When configuring a system to meet your requirements,select the appropriate number of interface cards listed in
Part 2 of this book to support the various types of switches, trunks, stations, voice mail and miscellaneous func­tions. Combine both the physical ports of the main cabinet with the virtual ports in virtual cabinets 2 through 5
to build a system as required. Your authorized Samsung Installation and Service Company has special knowledge
and training to do this.

The following table indicates the maximum number of each circuit type or device available in the OfficeServ

7100. The system architecture is designed to be extremely flexible so as to provide a myriad of configurations.

However, it is impossible to accommodate all the maximum numbers of each station or trunk type into one sys­tem.

Wireless Handsets

Standard SIP Phones

Analog Phones

Digital Phones

Samsung IP Phones / Softphone 32

Stations

24

24

Voice Mail 4

COMBINED TOTAL OF ALL STATIONS TYPES CANNOT EXCEED: 32

Standard SIP Trunks

Standard H.323 Trunks

24

Analog Trunks 20

Digital Trunks T1/PRI 23

Trunks

Networking Trunks 24

COMBINED TOTAL OF ALL TRUNK T YPES CANNOT EXCEED: 24

MAXIMUM STATIONS + TRUNKS + VOICEMAIL 60

Networking Nodes

■ SPNet via QSig

■ SPNet via IP

99
99

Uses available T1/PRI card slots.
Limited by IP Address Table,
MMC 820.

Media Gateway Ports 24 Required to connect an IP phone to a

TDM device including paging and back­ground music and ports used for net­working or trunking. (MGI-16 +
Embedded)

Mobile Extensions (MOBEX)

60

Conferencing Circuits

■ 5 Party Add-On

■ Unsupervised

■ Barge-In

■ Call Record

■ AME

6
6
6

Six Conference Circuits to be shared by all

of these features.
6
6

Common Resources

■ DTMF Receivers/Senders

Other Devices

■ Analog Caller ID Senders/Receivers

■ External Music On Hold (MOH)

■ Voicemail Ports

■ Executive MOBEX Resources

■ Media Proxy Service Channels

8
8
1
4
8
8

4 on MCP plus 12 on optional MFM
All on MCP
Optional RCM2 daughter board
Requires CPE and optional MIS

Provides IP to IP conversations without
using MGI channels

Paging

■ Audio Output

■ Internal Zones

■ External Zones

1
5
4

1 on MP10a card
(32 members each internal zone)
Requires customer provided
equipment.

Maximum BHCA (Busy Hour Call Attempts) (MP10a) 1,600 (0.45 erl, 90 sec)

1.5

Figure 1-6 indicates the physical and virtual hardware ports used to support each system device type.

ITEM MAXIMUM # AVAILABLE HARDWARE

Max # of Analog Trunk Ports 20 4TRM and/or 8TRK

Max # of Digital Trunk Ports
PRI ONLY.(T1 not supported)

23 TEPRIa = 23 (23B + D)

Max # of SIP Trunk Ports 16 2 virtual slots x 8 ports = 16

Max # of H.323 Trunk Ports 24 3 virtual slots x 8 ports = 24

Max # of SPNet Trunk Ports 24 3 virtual slots x 8 ports = 24

MAX # OF TRUNKS CANNOT EXCEED 24.

Max # of Analog Sets 24 4SLM, 8SLI and/or 16MWSLI

Max # of Digital Sets 24 4DLM, 8DLI, 8COMBO and/or 16DLI

Max # of Samsung IP Phone Ports 32 4 virtual slots x 8 ports = 32

Max # of Samsung Softphone 32 4 virtual slots x 8 ports = 32

Max # of WLAN Phone Ports 24 3 virtual slots x 8 ports (SMT-W5100E) = 24

Max # of SIP Station Ports 32 4 virtual slots x 8 ports = 32

MAX # OF STATION PORTS CANNOT EXCEED 32.

Max # of VM Ports 4 Embedded on the MP10a

MAX STATION + TRUNKS + VOICEMAIL 60

Max # of MGI Ports 24

32 STATIONS + 24 TRUNKS + 4 VM = 60

8 MGI Embedded (MP10a), requires MGI
license and/or MGI-16 card

MAX # OF MGI PORTS CANNOT EXCEED 24.

Max # of Virtual SLI Ports 24 3 virtual slots x 8 ports = 24

Max # of Virtual DLI Ports 24 3 virtual slots x 8 ports = 24

MAX # OF VIRTUAL ANALOG + DIGITAL STATION PORTS CANNOT EXCEED 24.

Max # of Network Nodes 99 Using SPNet over IP

Max # of Station Group Members 32 Any ring type.

Max # of Virtual Ports Supported 96 8 channels x 3 slots x 4 cabinets = 96

FIGURE 1-6

1.6

1.2.3 SAMPLE CONFIGURATION

To better understand how the OfficeServ 7100 is configured, below is an example of a practical 4 x 12 configura­tion using a combination of digital and ITP telephones. Cabinet 1 shows the type of card installed in each phys­ical slot. Cabinets 2~7 show the default to the virtual assignments for each virtual slot. The IP telephones may be
connected to existing (external) data equipment or OfficeServ 7100 data module (4SWM) in a separate stand
alone cabinet.

Cabinet 1: Sample 4 x 12 Default Slot Configuration

12 Stations and 4 Trunks

• 4 Analog Loop Trunks

• 8 Digital Telephones

• 4 IP Telephones

• 4 MGI Channels (VoIP)

• 4 Voice Mail Ports

Note: MGI channels are licensed
in 1~8 port increments.

MP10a

License
(MGI-4)

(VM-4)

(4DLM + 4DLM + 4TRM)

FIGURE 1-7

1.3 TECHNOLOGY

MEMORY

The system operates using stored program control.This program is stored on a Secure Digital (SD) media card
inserted into the Main Processor card (MP10a).The media card also provides space for a backup customer data­base and approximately 52 hours of voicemail storage. The customer database is stored indefinitely in NAND
Flash. Call Logs, Alarms, UCD call statistics, program logs and traffic reports are stored in NAND flash. No on/off
battery switch is required for the MP10a.

MICROPROCESSORS

OfficeServ 7100 uses distributed processing. Its primary processor is a M82511G (MP10a), operating at a clock
speed of 375 MHz.This provides all the main processing necessary for the system. The tertiary level of processing
is done in the keysets.The digital keysets use a Hitachi H8 processor for data communication within the system.

1.4 PROGRAMMING

The OfficeServ 7100 is a self-configuring system. This means that immediately after applying power, the
OfficeServ 7100 reads the types and locations of all installed interface cards and keysets and assigns default data
to them. This data provides for system operation within a few minutes after applying power. All trunks and sta­tions are assigned three digit numbers according to the default numbering plan.This numbering plan is flexible
and may be changed to suit customer requirements. The installing technician customizes this default data to
meet the end user’s requirements.The system comes up default in a 4 CO line by 8 station squared configuration,
with Caller ID enabled and 4 ports of voicemail/auto attendant.

The OfficeServ 7100 also provides a proprietary application called Installation Tool (IS Tool).This application can
be loaded onto any high performance PC (that meets the minimum requirements) and the application is used
only to program the telephone system from anywhere in the world, provided there is a LAN/WAN or modem con­nection.

1.7

This permits technicians to program the phone system, modify the customer database, or download (save) the
entire customer database to a file. This file can be saved as a back up and can be uploaded when required to
restore the database.The IS Tool can also be used to view the customer database offline, and to send new loads
of software upgrades to the media card in a live system.

The system can be programmed from any IP or digital two line display keyset without interrupting system oper­ation.There are three levels of programming: technician, customer, and station.The technician level has access to
all programs and can allow the customer access to system programs as needed. Technician and customer access
levels are controlled by a different security pass codes and access procedure.

The OfficeServ 7100 provides a proprietary Web based program called Web Management for programming
embedded voicemail/AA. It allows programming from any where in the world provided there is a LAN/WAN con­nection to the MP10a. The Web Management program runs is embedded in the system and uses Internet
Explorer V6.0 as its interface.This permits a technician to program the voicemail/AA using a personal computer.
Use Web Management on-site to modify the customer database (VM/AA only) or to download (save) the entire
customer database (VM/AA only). Through the use of LAN or WAN connection, an PC can access the OfficeServ
7100 system remotely (off-site) to make database changes or perform uploads or downloads of the customer
database as if the technician were on-site.

1.5 MIGRATION TO OfficeServ 7200 or OfficeServ 7400

For businesses using the OfficeServ 7100, Samsung provides a convenient,easy and affordable migration path to
the larger OfficeServ 7200 or OfficeServ 7400 systems. All keysets can be used on the larger OfficeServ 7000 sys­tems. Features and operation are the same so there is no need to retrain users. See the OfficeServ 7200 or
OfficeServ 7400 General Description for more details.

1.8

PART 2. HARDWARE DESCRIPTIONS

2.1 SYSTEM CABINET

The OfficeServ 7100 cabinet has three slots to mount boards, an AC to DC power supply, cooling fan, a battery
backup connector, and power on/off switch.The cabinet is designed to be rack mounted in a 19 inch rack, wall­mounted with a wall-mounted bracket, or placed on a table top. Slot 0 is exclusively used for the MP10a proces­sor card, while slots 1 and 2 are 64 channel universal slots that the UNI cards or other OfficeServ 7200/OfficeServ
7400 station/trunk cards can be installed in.

2.2 PROCESSOR CARDS

MP10a (MAIN PROCESSOR CARD)

This is the main processor controlling system operation. The MP10a always goes in slot 0 of the cabinet. The
MP10a provides a LAN connection, a MISC port (external page, MOH/BGM, loud/common bell), an SIO port
(Samsung Maintenance Only),four universal ports for either digital phones or power of Ethernet ports (dependant
on the type of daughterboard module plugged in), a internal modem slot, and a media card (SD) slot which can
accommodate a SD card containing the system software and storage space (52 hours) of voicemail messages and
prompts. The MP10a also includes embedded Automated Attendant, Voicemail, and MGI channels (license key
required). The MP10a card cannot migrate to the OfficeServ 7200 or OfficeServ 7400 systems.

The MP10a has a connector for mounting either a 4DLM card or a 4SWM card.When the 4DLM card is installed on
the processor it will provide an interface for 4 Digital telephone sets. When the 4SWM card is installed on the
processor it will provide an interface for 4 power over ethernet (POE) ports.The MP10a also has a connector for
mounting the optional modem board. This modem board can be used for remote access to system administra­tion at installation that do not have a LAN or WAN connection. This is the same modem card used in the other
OfficeServ systems. If the 4SWM is installed the switch and LAN is automatically connected by way of the back­plane. In addition it may be used as a backup for LAN connectivity.

2.2.1 EMBEDDED APPLICATIONS

VOICEMAIL/AUTO ATTENDANT

The MP10a processor has the voicemail and automated attendant application embedded onto the card. The
VMAA is designed to meet the demands of the sophisticated voice mail user without sacrificing simplicity. The
Automated Attendant is available with four ports for processing voicemail/AA traffic routed to the Automated
Attendant.The same four ports can be enabled to perform both the voicemail and automated attendant function
of answering calls and storing messages into mailboxes for each extension.

MEDIA GATEWAY INTERFACE

Eight (8) MGI channels are embedded on the MP10a processor, and can be enabled (licensed in 4 port incre­ments) to support VoIP functions such as IP phones,IP networking, and IP trunking.The embedded MGI channels
can be enabled to support the following capabilities:

• IP Phones

• IP Networking (Network multiple systems over an SPNet IP Network)*

• G.729 CODEC, G.723.1, G.711, G.729A CODECs

• IP Trunking (SIP/H.323)

• T.38 Fax CODEC

• Inband or Out-of-band signaling of DTMF tones

*The OfficeServ 7100 can network using QSig over PRI or SP-Net over IP to other Samsung OfficeServ systems.

2.1

Note: An additional 16 MGI channels can be added to the system if necessary by installing an MGI16 card.

The MP10a also provides various common resources (standard equipment) that are shared through the system.
The MP10a provides the following: background music/music on hold audio inputs (radios, digital announcers,
etc.),external paging audio output,loud bell audio output,common bell and programmable dry contact closures.
Other common resources embedded on the MP10a are as follows:

• Two contact relays

• Six 5 party conference circuits

• Eight Caller ID sender/receivers

• Eight DTMF receiver/transmitters

• Eight MGI channels (Licensed IP phones, IP trunks
and IP networking)

• Four Voice Mail/Auto Attendant ports

• 8 Executive MOBEX DSPs (detect DTMF dialing
during Executive Mobex calls).

• 8 Media Proxy Service Channels (provide connec­tion between VoIP telephones and SIP trunks with­out the need for an MGI channel).

2.2.2 MEDIA CARD

An OfficeServ 7100 system must have a media card installed in the MEDIA CARD slot in the main control proces­sor (MP10a).The media card type is an SD card. The media card contains the operating system,a backup customer
database and voicemail messages to supplement the database stored in the NAND Flash.

Note: The SD media card has a write protect switch that will prevent a backup if in read only position.

2.3 INTERFACE CARDS

UNI CARD

These cards provide the interface connections for telephone lines and stations to the KSU.These cards fit into the
universal card slots to configure the system as required.

The UNI card can be installed in any of the two universal slots of the OfficeServ 7100 system.The UNI card is used
to accommodate other optional daughter boards.Any combination of the 4DLM,4SLM or 4TRM modules can be
installed in any of the three slots on the UNI card for a total of 12 ports per UNI card. This type of slot configura­tion allows the customers to grow or expand in 4 port increments. Customer can start out and configure the sys­tem as a 4 line by 8 station system and later expand to a 8 by 16 configuration and beyond.

Each slot can be used as a voice trunk line board or voice station board depending on the mounted option board.
If a 4TRM option board is mounted in the UNI board, it operates as a voice trunk line board. If 4SLM and 4DLM
option boards are mounted,it operates as a voice station board. The UNI card is not hot swappable. This card can
not migrate to the OfficeServ 7200 or OfficeServ 7400 systems.

See installation manual for details.

2.4 DAUGHTERBOARD MODULES

4DLM

This daughter module is a four circuit digital station interface card that provides 1B+D service for the different
models of Samsung digital keyset. The 4DLM can be inserted in any of the three slots on the UNI card or on the MP10a

See installation manual for details.

card.

4SLM

This daughter board module is a four circuit analog station interface for industry standard single line telephones
that require operation of an industry standard message waiting lamp with a voltage range of 85~96 VDC.The card

2.2

can only be installed on the UNI card. The lamp can flash at a rate of 200ms to 500ms ON/OFF times.The 4SLM
does not contain any over-voltage protection and is not qualified a OPX.It also does not contain DTMF receivers,
but instead shares the system DSP resources. The OfficeServ 7100 4SLM supports Caller ID to single line tele­phones. The 4SLM can only be inserted in any of the three slots on the UNI card. Each port on this card is intended
for connection to one telephone. Connecting multiple telephones to a port may result in incorrect operation or
damage to the card.

See installation manual for details.

4TRM

This daughterboard module contains four loop
start C.O. lines interface circuits with C.O. discon­nect detection. It also contains the circuitry need­ed for Caller ID. The 4TRM can only be inserted in
any of the three slots on the UNI card. Each port on
this card is intended for connection to Telco.

installation manual for details.

See

UNI CARD

FIGURE 2-1

4SWM (DATA MODULE)

The OfficeServ 7100 supports one enterprise class data module. The 4SWM can be combined in the same cabi­nets with the telephone system cards to provide a converged voice and data solution. 4SWM, which is a data
board of OfficeServ 7100, provides 10/100 BASE-T interface and performs the Layer2 Switch function as the data
transmission/reception board to/from a LAN.When installed, the 4SWM module provides connection for four (4)
PoE ports off the front panel of the MP10a card. These ports can be used to connect ITP phones, WAPs, SP-Net,
LAN printers, PC programming, uplink to other data switches or any other Ethernet devices.This module may be
used in conjunction with the licensed MGI channels when providing IP telephony services. This module can only
be installed on the optional daughter board slot on the MP10a card.

See installation manual for details.

The main functions of the 4SWM board are as follows:

• Auto-detection function of 100 BASE-T and Full/Half duplex

• Layer 2 Switch function

• 802.1p and VLAN function to support QoS

• Flow Control (802.3x)

• Spanning Tree Protocol (RSTP)

• IEEE 802.3af Power over Ethernet (PoE)

• IGMP Snooping

Power constraints must be taken into considera­tion when plugging ITP phones and WAP devices
into the 4SWM PoE module.

• The OfficeServ 7100 power supply supports a
maximum of 24 TDM phones or SEPU
(Samsung equivalent power units). One power
unit is equal to one (2 line TDM phone).

• A maximum of 4 ITP phones or 4 WAPs can be
supported by the 4SWM PoE Module.

• Each time an ITP phone is plugged into the
4SWM PoE port, the system capacity for TDM
phones is decreased by 5.

• Each time a WAP is plugged into the 4SWM PoE
port, the system capacity for TDM phones is decreased by 6.

FIGURE 2-2

2.3

• External power can be used to power the ITP phones and WAPs. If external power is used to supply power to
the ITP phones or WAPs, no SEPU are used from the OS 7100 4SWM PoE module.

2.5 COMMON OfficeServ INTERFACE CARDS

The following OfficeServ 7200 and OfficeServ 7400 interface cards are compatible with the OfficeServ 7100 sys­tem. These cards can be installed in slots 1 and 2 of the OfficeServ 7100 cabinet to achieve higher port configu­rations.

8TRK2

This card contains eight loop start C.O. line interface circuits with C.O. disconnect detection. It also contains the
circuitry needed for Caller ID. It can be inserted in any universal card slot in all cabinets. The 8TRK card is not hot
swappable.

16TRK

This cards contains sixteen loop start C.O.line interface circuits with C.O.disconnect detection.It also contains the
circuitry needed for Caller ID. It can be inserted in any universal card slot in either cabinet.

TEPRIa DIGITAL TRUNK BOARD

The card can be programmed as a PRI and will provide 23 bearer channels and 1 data channel (23B+D).This card
can be installed in any universal slot in any OfficeServ 7100 cabinet.This card is also used for networking to other
systems (QSig/PRI networking)*. Add as many as required.T1 is not supported on this card in the OfficeServ 7100.
The TEPRI/TEPRIa is not hot swappable.

MGI-16 (MEDIA GATEWAY INTERFACE)

The MGI-16 card supports 16 VoIP channels. The MGI-16 supports the following capabilities:

• IP Phones

• IP Networking (Network multiple systems over an IP Network)*

• G.729 (8K) CODEC, G.723.1, G.711, G.729A CODECs

• IP Trunking (SIP/H.323)

• T.38 Fax CODEC

• Inband or Out-of-band signaling of DTMF tones

• 801.1p, 802.1q (VLAN), QoS

8DLI2

This card is an eight circuit digital station interface card that provides 1B+D service when installed in any univer­sal card slot in all cabinets.The KDB-D/S keyset daughter boards will not work when connected to this card in the
Officeserv 7100. The 8DLI card is not hot swappable.

16DLI2

This card is a sixteen circuit digital station interface card that provides 1B+D service when installed in any univer­sal card slot in all cabinets.The KDB-D/S keyset daughter boards will not work when connected to this card in the
OfficeServ 7100. The 16DLI2 card is not hot swappable

8SLI2

This card is a eight circuit analog station interface for industry standard single line telephones or other analog
peripheral devices.The 8SLI does not contain any over-voltage protection and is not qualified as OPX. It also does
not contain DTMF receivers, but shares system DSP resources. It can be inserted in any universal card slot in all

2.4

cabinets. Each port on this card is intended for connection to one telephone. Connecting multiple telephones to
a port may result in incorrect operation or damage to the card.This card supports Power Fail Transfer feature.

the installation manual for details.The OfficeServ 7100 supports Caller ID to single line telephones.The 8SLI is not

hot swappable.

See

16MWSLI

This card is a sixteen circuit analog station interface for industry standard single line telephones that require oper­ation of an industry standard message waiting lamp with a voltage range of 85 ~ 96 VDC.The lamp can be pro­grammed to be on continuously or flash at a programmable rate of 100ms to 2000ms ON/OFF times. The
16MWSLI does not contain any over-voltage protection and is not qualified as OPX.It also does not contain DTMF
receivers,but instead shares the system DSP resources.It can be inserted in any universal card slot in all cabinets.
Each port on this card is intended for connection to one telephone. Connecting multiple telephones to a port
may result in incorrect operation or damage to the card.This card supports the Power Fail Transfer feature.

installation manual for details. The OfficeServ 7100 supports Caller ID to single line telephones. The 16MWSLI is

not hot swappable.

See

8COMBO2

This card has a combination of eight dedicated digital stations ports (1B+D) for Samsung Digital Keysets and
eight dedicated analog station ports for industry standard single line telephones or other analog devices. This
card installs in any universal slot in any cabinet.The OfficeServ 7100 supports Caller ID to single line telephones.
The 8COMBO2 is not hot swappable.

HARDWARE CAPACITIES

Interface Card Location Maximum per System

UNI Card Slots 1 & 2 2

4SWM MP10a only 1

4DLM UNI card & MP10a 6

4SLM UNI card 6

4TRM UNI card 5

8TRK2 Slots 1 & 2 2

16TRK Slots 1 & 2 2

8COMBO2 Slots 1 & 2 1

8SLI2 Slots 1 & 2 2

8DLI2 Slots 1 & 2 2

16DLI2 Slots 1 & 2 1

16MWSLI Slots 1 & 2 1

TEPRIa Slots 1 & 2 1

MGI16 Slots 1 & 2 1

FIGURE 2-3

2.5

2.6 STATION EQUIPMENT

2.6.1 DS 5000 SERIES EQUIPMENT

DS 5021D KEYSET (See Figure 2–4)

• 32 character display (2 x 16) with three associated soft
keys and a scroll key

• 21 programmable keys with tri-colored lights

• Five fixed function keys

• Terminal Status Indicator

• Built-in speakerphone

• Optional Full Duplex speakerphone module

• Eight selectable ring tones

• UP/DOWN buttons for digital control of speaker, handset
and ringer volumes

• Desk- or wall-mounted

DS 5014D KEYSET (See Figure 2–5)

• 32 character display (2 x 16) with three associated soft
keys and a scroll key

• 14 programmable keys with tri-colored lights

• Five fixed function keys

• Terminal Status Indicator

• Built-in speakerphone

• Optional Full Duplex speakerphone module

• Eight selectable ring tones

• UP/DOWN buttons for digital control of speaker, handset
and ringer volumes

• Desk- or wall-mounted

FIGURE 2-4

FIGURE 2-5

DS 5007S KEYSET (see Figure 2–6)

• 32 character display (2 x 16) with three associated soft
keys and a scroll key

• 7 programmable keys with tri-colored lights

• Five fixed function keys

• Terminal Status Indicator

• Built-in speakerphone

• Eight selectable ring tones

• UP/DOWN buttons for digital control of speaker, handset
and ringer volumes

• Desk- or wall-mounted

FIGURE 2-6

Note: The KDB-D and KDB-S Keyset daughter boards cannot be used with any keysets on the OfficeServ 7100.
Only the KDB-F (full duplex) daughter boards can be used on the OfficeServ 7100.

2.6

DS 5064B AOM (See Figure 2–7)

• 64 programmable keys with red lights

• A maximum of 2 can be assigned to any keyset
to provide additional programmable keys

• A maximum of 4 per system

Note: This AOM can be used with an IP keyset. The
cosmetic design matches both the DS-5000 and ITP­5100 keysets. A DLI port is required for this AOM.

FIGURE 2-7

DS 5021D KDB-F (FULL DUPLEX)

This is a daughter board that can be installed only in the DS 5021D and DS 5014D keysets.The standard speaker­phone mode of operation for a DS keyset is half duplex.This means that you cannot transmit and receive speech
at the same time. Adding a KDB-F to your keyset will convert the speakerphone into a full duplex mode enhanc­ing its operation.The KDB-F does not require a second “B”channel.

Note: Only one KDB-F can be installed on a DS 5021D or DS 5014D keyset.The KDB-D/S modules are not support­ed on the iDCS and DS keysets on the OfficeServ 7100 system.

2.7

2.6.2 iDCS SERIES EQUIPMENT

iDCS 28D KEYSET (See Figure 2–8)

• 32 character display (2 x 16) with three associated soft keys and
a scroll key

• 28 programmable keys with tri-colored lights

• Four fixed function keys

• Terminal Status Indicator

• Built-in speakerphone

• Optional full duplex speakerphone module

• Eight selectable ring tones

• UP/DOWN buttons for digital control of speaker, handset and
ringer volumes

• Desk- or wall-mounted

• Available in dark gray

iDCS 18D KEYSET (See Figure 2–9)

• 32 character display (2 x 16) with three associated soft keys and
a scroll key

• 18 programmable keys with tri-colored lights

• Four fixed function keys

• Terminal Status Indicator

• Built-in speakerphone

• Optional full duplex speakerphone module

• Eight selectable ring tones

• UP/DOWN buttons for digital control of speaker, handset and
ringer volumes

• Desk- or wall-mounted

• Available in dark gray

FIGURE 2-8

FIGURE 2-9

iDCS 8D KEYSET (see Figure 2–10)

• 32 character display (2 x 16) with three associated soft keys and
a scroll key

• 8 programmable keys with tri-colored lights

• Four fixed function keys

• Terminal Status Indicator

• Built-in speakerphone

• Eight selectable ring tones

• UP/DOWN buttons for digital control of speaker, handset and
ringer volumes

• Desk- or wall-mounted

• Available in dark gray

Note: The iDCS keyset type cannot use the KDB-D/S keyset daughter boards on the OfficeServ 7100 system. The
iDCS 8D keyset cannot use the 14 button strip.

2.8

FIGURE 2-10

iDCS 64B AOM (See Figure 2–11)

• 64 programmable keys with red lights

• A maximum of 2 can be assigned to any keyset to provide addi­tional programmable keys

• A maximum of 4 per system

• Requires a DLI port

• Available in dark gray

iDCS 14B STRIP (See Figure 2–12)

• 14 programmable keys with red lights

• A maximum of one can be added to any 28D or 18D keyset to provide
additional programmable keys

• Does not require a DLI port

• Available in dark gray

FIGURE 2-11

FIGURE 2-12

iDCS KDB-FULL DUPLEX (FKDBF)

This is a daughter board that can be installed only in the 18 or 28 button keysets. The standard speakerphone
mode of operation for an iDCS keyset is “half duplex”.This means that you cannot transmit and receive speech at
the same time. Adding an FKDBF to your keyset will convert the speakerphone into full duplex mode enhancing
its operation. The FKDBF does not require a second “B” channel like the FKDBD or FKDBS and so can be used on
any DLI card.

Note: Only one KDBF can be installed on a keyset. The KDB-D/KDB-S modules are not supported on the iDCS and
DS keysets on the OfficeServ 7100 system.

2.9

DOOR PHONE INTERFACE MODULE (DPIM) & DOOR PHONE

(see Figures 2–13 and 2–14)

• The DPIM adapts any DLI circuit for use with the door phone unit

• Commonly used to request entry through locked doors (interior or exterior) or as a room monitoring box

• Provides contact control to be used with customer-provided electric door lock

• Door phone is wall-mounted

• Door phone is weather resistant

FIGURE 2-13

FIGURE 2-14

2.6.3 DCS SERIES KEYSETS

Samsung’s earlier DCS model phones and AOMs (version 1.2 or higher) will work on the OfficeServ 7100 system.

2.10

2.6.4 OfficeServ™ ITP-5100 SERIES EQUIPMENT

ITP-5121D IP KEYSET (See Figure 2–15)

• 32 character display (2 x 16) with three associat­ed soft keys and a scroll key

• Built-in Full Duplex speakerphone

• 21 programmable keys with tri-colored LEDs

• Five fixed function keys

• UP/DOWN buttons for digital control of speak­er,handset and ringer volumes

• Eight selectable ring tones

• Desk or wall-mounted

• 2 Port Switch

• Supports PoE (Power over Ethernet)

ITP-5112L IP KEYSET (See Figure 2–16)

• 99 programmable keys (soft keys)

• Built-in Full Duplex speakerphone

• Five fixed function keys

• Large color TFT display with twelve associated
soft keys and a scroll wheel

• UP/DOWN buttons for digital control of speak­er,handset and ringer volumes

• Multiple user-selectable ring tones

• Navigation key

• Built-in applications: Phone Book, E-Diary,
Calendar,and Calculator.

• User-selectable menu styles and backgrounds.

• 2 Port Switch

• Supports PoE (Power over Ethernet)

FIGURE 2-15

FIGURE 2-16

ITP-5107S IP KEYSET (See Figure 2–17)

• 32 character display (2 x 16) with three associat­ed soft keys and a scroll key

• Built-in Full Duplex speakerphone

• 7 programmable keys with tri-colored LEDs

• Five fixed function keys

• UP/DOWN buttons for digital control of speaker,
handset and ringer volumes

• Eight selectable ring tones

• Desk or wall-mounted

• Supports PoE (Power over Ethernet)

DS 5064B AOM (See Figure 2–18)

• 64 programmable keys with red lights

• A maximum of 2 can be assigned to any keyset
to provide additional programmable keys

• A maximum of 4 per system

• Requires a DLI port

Note: This AOM can be used with an IP keyset. The
cosmetic design matches both the DS-5000 and ITP-5100 keysets.

2.11

FIGURE 2-17

FIGURE 2-18

2.6.5 OfficeServ™ SOFTPHONE

Samsung OfficeServ™ Softphone is a software-based application that turns your computer into a full-featured
Samsung IP telephone. It is installed directly onto your laptop or desktop PC running Microsoft Windows XP or
2000 operating system. Once a USB headset or a USB handset is connected; the Softphone delivers virtually iden­tical functionality as the ITP-5112 L and ITP-5121D desktop ITP phones.

OfficeServ™ Softphone is ideal for telecommuter and mobile users. Remote workers can simply connect their
laptop to the corporate network,snap in a USB headset,and function as if they were in their own office. They can
place, receive, and handle calls on both the internal and external network, providing a truly portable and practi­cal solution.

Note: OfficeServ Link is not required for implementation of OfficeServ Softphone.

2.6.6 OfficeServ™ Wireless

WIRELESS LAN ACCESS POINT (SMT-R2000) (See Figure 2–19)

The wireless access point (SMT-R2000) provides
wireless coverage throughout a building and sur­rounding areas. It supports IEEE 802.11a/b/g WLAN
standard for both voice and data. It gives priority to
voice packets. The quality of the service for voice is
always guaranteed.

FIGURE 2-19

Highlights of SMT-R2000 Features

• Two radios.Radio 1: 5GHz IEEE 802.11a (54 Mbps) and Radio 2: 2.4 GHz IEEE 802.11b/g (54 Mbps)

• 8 voice calls per Access Point.

• Wireless data stations or handsets association per AP, 802.11a: 255, 802.11b/g:255.Total: 32

• Wireless Access Point or repeater mode

• RP-SMA type connector for external antenna

• Router mode support

• Enhanced security (WEP, WPA, WPA2, etc.)

• QoS supports 802.1 p/q, DSCP, 802.11e (WMM), ToS

• PoE (Power over Ethernet) support or External Power Adapter (supplied)

• Easy Web Management

• Wi-Fi certified

• No MGI channel required for conversation between handset to handset or handset to ITP desktop phone

2.12

WIRELESS INTERNET PHONE (SMT-W5100E HANDSETS) (see Figure 2-20)

Wireless handset (SMT-W5100E) is a compact hand-held unit that works within the Samsung OfficeServ Wireless
system.The three ounce handset comes with a rich set of features. Its graphical display and menu-driven function
make it very simple to use.The handset package comes with a charger, two batteries,a leather carrying case and
a headset with hook switch.

Highlights of SMT-W5100E Features

• IEEE 802.11g

• Wi-Fi certified

• 1.5: color LCD

• Security:WEP/WPA/WPA2

• QoS: 802.11e (WMM)

• Caller name and number display

• Call Waiting

• Voice mail indication

• Hot key for voice mail access

• System hold

• Call transfer

• Call forward

• Call mute

• Call pick up

• Do not disturb

• Dynamic soft keys

• Hard keys for TRANSFER, HOLD, and CONFERENCE

• Redial

• Pre-dial

• Local phone book with 2,400 entries.
— Each entry can store 3 phone numbers
— There is a total of 800 phone numbers

• Hot key for vibrator function (*)

• 99 incoming call log, 99 outgoing call log, and 99 missed call log

• Adjustable volume

• 16 different ringer tones and adjustable ringer volume

• Hot key for keypad lock/un-lock (#)

• 4 hours talk time

• 40 hours standby time

• 3.5 hours fast charger

• Spare battery slot in charger

• Software upgrade through wireless connection

• Remote location operation

FIGURE 2-20

2.13

2.6.7 SIP DEVICES

Standard SIP devices (phones ATA adapters,etc) made by other manufacturers (eg;Cisco, Linksys,Aastra) can reg­ister to the OfficeServ SIP server as SIP clients and function as internal stations. SIP stations registered to the
OfficeServ systems can use the following SIP supplementary feature set:

SIP Basic Functions SIP Supplementary Functions

■ Registration

■ Basic Call Setup

■ Hold/Resume

■ Music on Hold

■ Consultation Call

■ Transfer (Consultation/Blind)

■ Call Forward (All/Busy/No-Answer)

■ DND

■ MWI

■ Conference

■ Call Waiting

■ Call Pickup

■ Call Park

Notes:

1. Samsung does not make a Samsung SIP phone for the US market, but other third party devices are support­ed on the OfficeServ systems.

2. SIP devices not made by Samsung require the purchase of a 3rdparty SIP user license (one license per device).

2.14

PART 3. SPECIFICATIONS

3.1 ELECTRICAL SPECIFICATIONS

POWER SUPPLY UNIT

The Power Supply Unit (PSU) is installed in the cabinet of the OfficeServ 7100. The PSU supplies the power of

-48 V DC received from the external battery backup power supply unit to each board. The rating is as follows.

FIGURE 3-1

• INPUT RATING: 100-120 VAC; 2A; 50/60 Hz or DC -48 V, 3A

The specifications of the power I/O are shown in the table below.

3.1a I/O VOLTAGE of the PSU

Input Voltage

PSU (OfficeServ 7100)

Output Voltage

Maximum Power Consumption/PSU 105 W

3.2 DIMENSIONS

The OfficeServ 7100 consists of a single cabinet as shown in
Figure 3-2.

Note: When the cabinets are rack mounted, the rack mount
bracket will add some height to the system.

100-120 VAC ~ 2A 50/60 Hz
DC -48V ~ 3A (Battery Backup)

DC -54V, 1.1A

DC +5V, 5.0A

DC -5.3V, 0.3A

DC +3.3V, 5A

DC +12V, 0.4A

DC -54.0V, 0.25A (Battery Backup)

FIGURE 3-2

HEIGHT WIDTH DEPTH

OfficeServ 7100 Main Cabinet 3.11” 17.32” 16”

3.1

3.3 ENVIRONMENTAL LIMITS

OPERATING TEMPERATURE 32—113 °F / 0—45 °C

STORAGE TEMPERATURE 14—122 °F / --10—50 °C

HUMIDITY 10%—90% Non-Condensing

3.4 CABLE REQUIREMENTS

EQUIPMENT CABLE AWG MAX FEET MAX METERS

DIGITAL KEYSET 1 PR. TWISTED 24 1300 400

ADD-ON MODULE 1 PR. TWISTED 24 1300 400

SINGLE LINE STATION 1 PR. TWISTED 24 3000 1 KM

DOOR PHONE 2 PR. TWISTED 24 330* 100

*This the maximum distance a door phone can be from the DPIM.The DPIM can be up to 900 cable feet from the
KSU. The total distance must not exceed 1230 feet.

3.5 RINGS AND TONES

3.5.1 RING CYCLES

The OfficeServ 7100 provides the trunk line rings, station rings, door rings, and alarm rings. The ON/OFF cycle of
each ring is shown in the table below (it is different according to the country, and can be modified by MMC pro­gramming).

3.5.1a SYSTEM RING CYCLES

RING ON/OFF CYCLE

TRUNK LINE RING 1000/2000 ms

STATION RING 400/200/400/3000 ms

DOOR RING 400/200/400/200/400/2000 ms

ALARM RING 400/200/400/200/400/200/400/1000 ms

Note: The ON/OFF cycle can be adjusted by changing the values of the system database.

3.2

3.5.2 RING

The output voltage and frequency of the ring signals in the OfficeServ 7100 are as follows:

• Output voltage:75 Vrms Square Wave (4SLM)

• Frequency: 20 or 25 Hz

The OfficeServ 7100 provides the users with various tones to notify the users of the status of functional opera­tions.The ON/OFF cycles of currently specified tones are shown in the table below.

3.5.3 SYSTEM TONES

TONE ON/OFF CYCLE

DIAL TONE 1000/250 ms

BUSY TONE 500/500 ms

DO NOT DISTURB TONE 250/250 ms

RING BACK TONE 1000/2000 ms

CALL PARK TONE CONTINUOUS

CONFIRMATION/CAUTION/BARGE-IN TONE 50/50 ms

CALL BACK/HOLD TONE 500/3500 ms

RING BACK TONE 1000/2000 ms

ERROR/NUMBER UNOBTAINABLE TONE 250/250 ms

MESSAGE CAMP ON TONE CONTINUOUS

Note: The ON/OFF cycle can be adjusted by changing the values of the system database.

3.6 KEYSET LED INDICATIONS

CONDITION LED COLOR LED ON LED OFF

LINE IDLE OFF — OFF

LINE IN USE RED / GREEN STEADY —

RECALL AMBER 500 ms 500 ms

CALL ON HOLD RED / GREEN 500 ms 500 ms

RINGING C.O. CALL GREEN 100 ms 100 ms

RINGING INTERNAL CALL GREEN 100 ms 100 ms

DND INDICATION RED 112 IPM for 500 ms 500 ms

OPERATOR CALLS RED 100 ms 100 ms

ANS / RLS (DND)* RED 112 IPM for 500 ms 500 ms

ANS / RLS (HANDSET MODE)** RED STEADY —

*Overrides headset mode.

3.3

OfficeServ 7100 Feature Capacities

Station Groups 20

Station Group Members
(Sequential or Distributed)

Trunk Groups 11

UCD Groups 10

Unconditional Group Members 32

Trunk Group Members 60

Internal Page Members/Zone 32 x 5

Toll Restriction Entries 500

Toll Allowance Entries 500

DID Translation Entries 999

Authorization Code Entries 500

Account Code Entries 999

LCR Digit Entries 2000

LCR Modify Digit Tables 200

LCR Time Tables 4

LCR Time Bands 4

LCR Route Tables 99

Alarm Reminder Buffers 3

Speed Dial Entries 1500

System Buffers (MAX) 500 / 950

Station Buffers (MAX) 50

32

Tenant Groups 1

Ring Plans 6

Programmed Messages 15 (10+5)

14B AOM per Station 1

64B AOM per Station 2

Call Cost Digit Entries 500

Call Cost Rate Tables 8

PBX Access Code Entries 5

Special Code Entries 10

Emergency/Override Code
Entries

Holiday Entries 60

Class of Service 30

LCR Classes 8

Message Waiting per Station 5

Conference Groups 6

Conference Group Members
(Add-On)

Pickup Groups 20

Internal/External Page Zones 5/1

Redial & External FWD Dial
Digits

IP Keysets 32

8

4

18

CID Review Buffers 2000

CID Abandon Lists 100

CID Name Translation Entries 1000

Call Buttons per Station 8

Call Log Entries 2000

Call Log per Station 50

Virtual Extensions 96

Text Messages 10/100

Agent Pin Numbers 100

MOBEX Ports 8

Executive MOBEX Users 8

3.4

PART 4. BUSINESS FEATURE PACKAGE

SYSTEM FEATURES

Account Code Entry

Forced - Verified

Forced - Not Verified

Voluntary

Account Code Key

Account Code Key - One Touch

Administrator Program Key

All Call Voice Page

Attention Tone

Audio Message with Alarm

(Timer) Reminder

Authorization Codes

Forced

Voluntary

Auto Answer on CO

Auto Attendant†

Automatic Call Distribution (ACD)

Automatic Hold

Background Music

Branch Group

Call Activity Display

Call Center

Agent Busy/Manual Wrap-Up Key

Agent PIN (ID) Numbers

Agent Login & Logout

Automatic Logout

Automatic Wrap-Up Timer

Priority Call Queuing

Embedded Reporting Package

Agent Statistics

Call Statistics

Group Supervisors

Printed Reports

OfficeServ DataView

UCD Statistics

UCD Monitoring

Wall-Style Display Windows

Call Costing

Call Forwarding

All Calls

Busy

No Answer

Busy/No Answer

Forward DND

Follow Me

External

To Voice Mail

Preset Destination

Preset Forward Busy

Call Hold

Exclusive

System

Remote

Call Park and Page

Call Pickup

Directed

Groups

Established

Call Recording

Call Waiting/Camp-On

Caller ID Features

Name/Number Display

Next Call

Save Caller ID Number

Store Caller ID Number

Inquire Park/Hold

Caller ID Review List

Investigate

Abandon Call List

Caller ID on SMDR

Number to Name Translation

Caller ID to PSTN

Caller ID to Analog Port

Caller Identification†

Caller ID

Calling Line Identification (CLI)

PRI

Centrex/PBX Use

Chain Dialing

Chain Forward

Class of Service

Common Bell Control

Computer Telephony Integration (CTI)

OfficeServ™ Link

OfficeServ™ DataView

OfficeServ™ EasySet

OfficeServ™ Call

OfficeServ™ Operator

OfficeServ™ Softphone

Conference

Conference Group

Customer Set Relocation

Data Security

Database Printout

Daylight Saving Time-Automatic

Dialed Number Identification Service (DNIS)

Direct In Lines

Direct Inward Dialing (DID) T1

DID Call Limit

Direct Inward System Access (DISA)

Direct Trunk Selection

Directory Names

DISA Security

Distinctive Ringing

Door Lock Release (Programmable)

Door Phones

Executive Barge-In (Override)

With Warning Tone

Without Warning Tone

Trunk Monitor or Service Observing

External Music Interfaces

External Page Interfaces

Flash Key Operation

Flexible Numbering

Group Busy Setting

Hot Desking (ITP Keysets)

Hot Line

In Group/Out of Group

Incoming Call Distribution

Incoming/Outgoing Service

Individual Line Control

IP Keysets

ISDN Service

Primary Rate Interface (PRI)

LAN Interface

Least Cost Routing

Live System Programming

From any Display Keyset

With a Personal Computer

Meet Me Page and Answer

4.1

Memory Protection

Message Waiting Indications

Message Waiting Key

Microphone On/Off per Station

Mobile Extension (MOBEX)

Mobility Solution

Multiple Language Support

Music on Hold—Flexible

Music on Hold—Sources

Networking

QSIG over IP

QSIG over PRI

OfficeServ™ Connect

Operator Group

Overflow

Operator

Station Group

Override Codes

Paging

Internal Zones (5)

External Zones (2)

All External

Page All

Park Orbits

Power over Ethernet (PoE)

Prime Line Selection

Priority Call Queuing

Private Lines

Programmable Line Privacy

Programmable Timers

Recalls

Recall to Operator

Redial Review

Remote Programming—PC

Ring Modes

Time Based Routing–Plans

Automatic / Manual

Holiday Schedule

Temporary Override

Ring Over Page

Secretary Pooling

Simultaneous Ringing—See OS Connect

Single Line Connections

SIP Services

Speed Dial Numbers

Station List

System List

Speed Dial by Directory

Station Hunt Groups

Distributed

Sequential

Unconditional

Station Message Detail Recording (SMDR)

Station Pair

System Alarms

System Maintenance Alarms

System Directory

Tenant Service

Toll Restriction

By Day or Night

By Line or Station

Eight Dialing Classes

Special Code Table

Toll Restriction Override

Tone or Pulse Dialing

Traffic Reporting

Transfer

Screened/Unscreened

Voice Mail Transfer Key

With Camp-On

Trunk Groups

Twinning—See Mobile Extension

Unified Voicemail

Uniform Call Distribution (UCD)

Universal Answer

Virtual Extensions

Voice Mail

Inband Signalling

Embedded on MP10a

VoIP

Walking Class of Service

Wireless Handsets—See Mobility Solution

†Requires optional hardware and/or software. Ask your dealer for details.

4.2

4.1 SYSTEM FEATURE DESCRIPTIONS

ACCOUNT CODE ENTRY

Station users may enter an account code (maximum 12 digits) before hanging up from a call.This account
code will appear in the SMDR printout for that call record.Keyset users may enter this code using an account
code key without interrupting a conversation.Single line telephone users must temporarily interrupt the call
by hook-flashing and dialing the feature access code. Manually entered account codes can be up to 12 dig­its long. In some cases users can be forced to enter an account code and this account code may or may not
be verified as described below.

Forced – Verified

When set for this option the user must enter an account code for all outgoing calls.The account code entered
will be verified from a system list of 999 entries. Forced Verified codes can contain the digits 0~9.

Forced - Not Verified

When set for this option the user must enter an account code for all outgoing calls,but the account code is
not verified against the system list. Non verified account codes can contain the digits 0~9, * and #.

Voluntary

In this case account codes are not required to make outgoing calls but may be used if desired. This is also the
method used to assign an account code to incoming calls.These account codes can contain the digits 0~9, *
and #.

ACCOUNT CODE KEY

The account code (ACCT) key can be programmed on any keyset and will appear as a soft key on display key­sets.This key allows the user to enter account codes without interrupting a call.

ACCOUNT CODE KEY – ONE TOUCH

The account code (ACC) key can be programmed on any keyset. This key can be programmed with an exten­der and operates in three different ways depending on the extender as follows.

Extender = 000

When programmed with an extender of 000 the user will be prompted to enter an account code when the
key is pressed.

Extender = 001~999

When programmed with an extender ranging from 001 to 999 the key will, when pressed, automatically
insert the account code contained in that bin of the system account code list. This is known as One Touch
account codes.This option can be denied in system programming to prevent users from bypassing the secu­rity of system account codes.

No Extender

When programmed without an extender the key will, when pressed, prompt the user to enter the bin num­ber the system account code table where the account codes are stored.

4.3

ADMINISTRATOR PROGRAM KEY

This feature gives designated stations the ability to administer a number of System functions from their key­set using a assigned button.The Administrator Program (PROG) key is programmed in MMC 722. The station
passcode must be changed from the default value to use this feature.

more information.

See the System Administrator Guide for

ALL CALL VOICE PAGE

Users can page internal zone zero and all external paging zones at the same time by dialing the All Page code.
Keysets may be restricted from making or receiving pages in system programming.A maximum of 32 keysets
can be programmed in each internal page zone to receive page announcements.

Note: Each IP keyset being paged requires an MGI channel to carry the page audio. If all MGI channels are
busy then no IP keysets will receive a page.

ATTENTION TONE

To get your attention, a brief tone precedes all page announcements and intercom voice calls. There are sep­arate programmable duration timers for page and voice announce tones.

AUDIO MESSAGE WITH ALARM (TIMER) REMINDER

This feature provides an option that allows a recorded message to be played to a user when they go off hook
to answer an alarm reminder ring (timed reminder ring).The message is recorded on the Samsung embed­ded voicemail. In addition, if the AA group is busy when the reminder call is answered the system will play a
designated MOH source to the user. Alternatively System programming can define an external music source
to be played when the Appointment Reminder is answered.

AUTHORIZATION CODES

Authorization codes are used to give permission to make a call.A maximum of 500 four to ten-digit authori­zation codes can be either forced or voluntary.When used, authorization codes will automatically change the
dialing station’s class of service to the level assigned to the authorization code. Authorization codes may be
programmed to print or not print on SMDR.

Forced

When a station is programmed for forced authorization, the user must always enter this code before dialing
is allowed.The dialed authorization code is verified from the system list of 500 authorization codes.

Voluntary

Any station user can always enter an authorization code before they begin dialing. The dialed authorization
code is verified from a system list of 500 authorization codes.

AUTO ANSWER ON CO

Allows new CO calls directed to a certain keyset to auto answer and be in the call announce mode.This means
that private lines and DID calls can be “auto answered”in the same manner as intercom calls. Transferred calls
and calls to a station group of which that keyset is a member will continue to ring.

AUTO ATTENDANT

The Automated Attendant provides very powerful and extremely flexible Auto Attendant functionality. As it
is embedded into the MP10a of the OfficeServ 7100 the Auto Attendant provides Customized interactive Call
routing for Public and Internal (Subscriber) callers.

4.4

The embedded Auto Attendant multi-level customizable Menu Trees. These Menu trees can be very simple
or as complex as needed for the application. Callers can be automatically routed based on CID,ANI, CLI, DNIS,
and/or Trunk ID information received.

The Automated Attendant can handle up to 4 simultaneous callers.

There are professionally recorded prompts installed that help the caller navigate through the system and
customizable prompts per system that can be added to personalize the application to an organization’s spe­cific needs.

AUTOMATIC CALL DISTRIBUTION (ACD)

ACD is a call distribution method by which callers in a queue are routed to the next available agent. While
waiting in a queue a canned or customized announcement can be periodically played to the caller based on
a programmable timer while retaining their place in the queue. Statistical and historical reports are available
to assist supervisors in managing a call center.

See Call Center.

AUTOMATIC HOLD

While a keyset user is engaged on an outside (C.O.) call,pressing another trunk key, route key or CALL button
automatically places the call on hold when Automatic Hold is enabled.Pressing TRSF,CONFERENCE,PAGE or
a DSS key always automatically places a C.O. call on hold. Intercom calls can be automatically held only by
pressing TRSF or CONFERENCE. Each keyset user can enable or disable Automatic Hold.

BACKGROUND MUSIC

Keyset users may choose to hear music through their keyset speakers when optional external sources are
installed. Each user may adjust this level by the use of a volume control program at the selected keyset.

BRANCH GROUP

This feature allows stations included in a branch group to answer a ringing call to another station in the
group by simply lifting the handset or going on speakerphone mode.This feature works well when there is a
need to answer calls for people who may be away from their desk or when a common answering pool is
needed. Calls can be directed to a common bell and then can be answered by anyone in the Branch Group.
There are a total of 20 branch groups available, but a station can only be in one branch group.

CALL ACTIVITY DISPLAY

The OfficeServ 7100 will record and buffer all calling activity within the system. With a Call Activity Display
(CAD) key,the OfficeServ 7100 will display a “snapshot” of the following information:

• The maximum number of ports that have been used

• The maximum number of trunks that have been used

• The maximum number of stations that have been used

• The current number of ports in use

• The current number of trunks in use

• The current number of stations in use

CALL CENTER

ACD/UCD Call Centers are required when the user expects to have more ringing calls than people (agents) to
answer them. This functionality prevents callers from receiving busy signals or lengthy ring delays before
answering. Callers reaching a busy group with no available agents are held in queue for the next available
agent. First and second announcements reassure the caller until an agent becomes available. The OfficeServ

4.5

7100 can have 10 simultaneous ACD/UCD groups with a maximum of 32 agents per group using sequential
or distributed ring modes.Any time there are one or more calls in queue and no available agents, the longest
waiting call will automatically be distributed to the next available agent. When there are no calls in queue
the next new call will be routed to the next idle agent according to a specified distribution method.

There are two available reporting options to support the [system] call center functionality. The embedded
basic reporting package included with the telephone system is ideal for small informal call center solutions
as it provides simple ASCII text reports to a customer provided LAN printer, as well as informational displays
at a supervisor’s display telephone. The more sophisticated call center may require the optional OfficeServ
DataView CTI application that provides historical reporting, agent and call monitoring and wallboard dis­plays.

NOTE:Some features require optional hardware or software. Ask your authorized Samsung Dealer for details.

Agent Busy / Manual Wrap-Up Key

This UCD group feature allows an agent to have a programmed button that when depressed will remove the
keyset from free status within the group.The agent can depress the button again to return the keyset to free
status. This provides a method for agents to manually extend their wrap-up time when necessary.This also
allows agents to perform other duties such as receiving or making telephone calls without having to log out
of the group.

Agent PIN (ID) Numbers

When desired this feature allows agents to be assigned a PIN number to use when logging in and out of a
UCD group.This allows an agent to move from location to location and retain their productivity records.There
are a total of 300 PIN numbers available in the system.

Agent Login & Logout

At any time agents may login or out of a station call group by dialing an access code or simply pressing the
IG button for the selected group. A red LED on the IG button indicates you are in the group.

Automatic Logout

This feature allows the system to further limit ringing delays by automatically logging out stations that are
unattended.If a call is delivered to a station that does not answer after a programmable number of rings, the
station is automatically logged out of the group so that no further call attempts will be made until the agent
has logged back in.

Automatic Wrap-up Timer

The wrap-up timer prevents calls to an agent for a programmable period of time. This allows the agent to fin­ish up paper work associated with the last call.

Priority Call Queuing

This feature places calls to a station queue ahead of other calls based on priority level (1-9).The system com­pares the DID number,Caller ID, or trunk ID to a preprogrammed table and assigns the call a corresponding
priority that places it in the appropriate position in the queue. This functionality is ideal when specific cus­tomers require special treatment.

EMBEDDED REPORTING PACKAGE

The OfficeServ 7100 system provides some basic reports and statistics available to a supervisor using a dis­play keyset. These features can be used in conjunction with, or independently of, the OfficeServ™ DataView
reporting and monitoring package.

4.6

Agent Statistics

UCD supervisor positions using a display keyset can monitor the number of agents in a group and how many
agents are currently logged in. Each station’s status can be reviewed for the number of calls answered and
the average call length for the day.

Call Statistics

UCD supervisor positions using a display keyset can monitor the number of calls in queue, the longest wait
time for calls currently in queue,the average wait time for the day,and the total number of calls answered for
the day.

Group Supervisors

Multiple supervisors can be assigned to each group and one station can be given supervisor status for mul­tiple UCD groups.The group supervisor (using a display keyset) can log agents in and out of the group in real
time to help manage the workload.

Printed Reports

UCD supervisor positions using a display keyset may run printed reports to a customer-provided printer,
showing the data available from the supervisor displays.These reports can be run manually or scheduled to
run at specific intervals.

OFFICESERV DATAVIEW

For users who require more power than the embedded reports can provide, the web-based OfficeServ™
DataView CTI application can be used for enhanced reporting and monitoring functionality. See separate
DataView Literature for more details.

UCD Statistics

OfficeServ™ DataView provides over a dozen different historical reports to provide detailed statistics on call
volume and call times as well as agent activity.Also included is a detailed Abandoned Call list to define each
lost call to the UCD group.

UCD Monitoring

OfficeServ™ DataView provides several different monitoring interfaces that allow users to easily see live con­nection status and port activity for UCD groups and agents.

Wallboard-Style Display Windows

OfficeServ™ DataView is equipped with a series of wallboard-style displays which allow quick and easy visi­bility of live call status information about the group, such as longest wait time, calls in queue, agents busy,
and more. This information can display as a personal PC Wallboard on an agent’s monitor. When used in con­junction with customer provided large screen display, such as an LCD or plasma monitor ( TV), these same
wallboard windows can provide this data to the entire call center from a greater distance with a level of clar­ity and flexibility that isn’t possible with traditional LED wallboards.

CALL COSTING

The OfficeServ 7100 software provides programmable call costing tables to calculate the cost of incoming
and outgoing calls. Rates are calculated by the number dialed, and may include surcharges. Display keysets
can be set to show the call duration timer or the call cost.The SMDR report will show either the call duration
or the call cost depending on the station selection. One call handled by multiple callers will cost each call seg­ment separately.

4.7

CALL FORWARDING

This feature allows the user to redirect (forward) incoming calls.The calls can be redirected to the attendant,
a hunt group, voice mail, external number or another station user. If the destination station is in Do Not
Disturb (DND), the calling party will receive DND/Reorder tone. Calls cannot be forwarded to a door phone.

All Calls

This type of forwarding is not affected by the condition of the station. All calls are immediately redirected to
the designated destination. If desired,the destination station may redirect the call back to the forwarded sta­tion by using the transfer feature.The forwarded station user can continue to originate calls as usual. If no key
is programmed as Forward All, the TRSF key lights steady when a Forward All condition is set.

Busy

This feature forwards all calls only when the station set is busy. The station user can originate calls as usual.

No Answer

This feature forwards calls that are not answered within a preprogrammed time. The user can originate calls
as usual and receive call if present.The timer is programmable on a per-station basis to allow for differences
in individual work habits.

Busy /No Answer

This feature allows the station user to use both types of forwarding simultaneously, provided the destinations
have already been entered in the usual manner.

Forward DND

This feature works with the Do Not Disturb feature.This allows calls directed to a station in Do Not Disturb or
One Time Do Not Disturb to forward immediately to another destination.

Follow Me

This feature allows the user to forward all calls from another station to the user’s station or change the for­ward destination to the user’s current location.

External

Stations can be programmed to forward all, forward busy, forward no answer, forward DND C.O. calls to an
external number via a central office trunk if allowed by class of service. Intercom calls may also be pro­grammed to forward to an external number via a central office trunk.

To Voice Mail

Each station may be programmed to allow or deny the ability to forward intercom calls to voice mail. When
denied, valuable message time in the voice mail system can be saved.

Preset Destination

If desired this feature provides for a permanent (preset) forward no answer destination for each extension.It
can only be programmed by the system technician or system administrator. When any station does not have
FWD/NO-ANSWER set, the call will ring this preset destination if one is programmed.

Preset Forward Busy

This feature allows the Preset Forward No Answer setting to also work for Busy status. When PRESET BUSY is
turned on the calls will follow the preset for both busy and no answer conditions.

4.8

CALL HOLD

Exclusive

Outside calls can be placed on exclusive hold at any keyset by pressing HOLD twice during a call.Calls placed
on exclusive hold can only be retrieved at the keyset that placed the call on hold. Intercom calls are always
placed on exclusive hold.Exclusive hold for trunk calls can be denied in class of service.

System

Outside calls can be placed on system hold at any station. Users may dial the access code or press the HOLD
button. Calls on system hold may be retrieved at any station.

Remote

Outside calls can be placed on hold at a station other than the station placing the call on hold. This feature
allows calls to be answered at one keyset and placed on hold at another station.This allows time for the user
to proceed to that station or allows the party that the call was intended for to have that call placed at their
station. The call or trunk button will flash at the remote hold station. NOTE: Intercom calls cannot be remote
held.

CALL PARK AND PAGE

Each C.O. line has its own park zone. This simple method eliminates confusion and ensures that a park zone
is always available.Pressing the PAGE key parks the call automatically.There are no extra buttons to press and
there is no lost time looking for a free zone.

CALL PICKUP

Directed

With directed call pickup, users can answer calls ringing at any station by dialing a code plus that station’s
extension number or by pressing the feature button and then dialing the extension.There is a system option
to allow a DSS key to perform a pickup function rather than a transfer function when pressed.

Groups

In addition, calls can be picked up from a station group in a similar manner.The group pickup feature allows
users to answer any call ringing within any pickup group. There are 20 pickup groups available in the system.
A station cannot be in more than one pickup group. To use this feature, station users either dial the access
code or press the assigned feature button followed by the pickup group number.

Established

This feature enables a keyset user to pick-up an establish call in progress at a single line extension connect­ed to a modem on a PC. An EP key with this extension number must be programmed on the keyset.
Established call pickup is useful with PC dialing programs that outdial from a large list of telephone numbers.
Let the computer dial for you,then press the EP key to speak with the called party.

CALL RECORDING

When using Samsung’s embedded SVMi in-skin voice mail system, keyset and OfficeServ Softphone users can
record their telephone conversations in their personal mailbox for playback or e-mail later.

4.9

CALL WAITING/CAMP-ON

Busy stations are notified that a call is waiting (camped-on) when they receive a tone.The tone is repeated at
a programmable interval.Digital keysets receive an off-hook ring signal through the speaker while single line
stations and IP keysets receive a tone in the earpiece of the handset.The volume of the camp-on tone can be
set by the station user. Camped-on calls follow Forward No Answer if a Forward No Answer destination has
been set.

Optionally any station can be programmed to automatically camp-on to a busy station instead of having to
press the camp-on button or dial a camp-on code.

CALLER ID FEATURES

The following features apply to all forms of Caller Identification, however, to make them easier to read caller
identification is referred to as Caller ID.

Name/Number Display

During normal incoming CO calls,Caller ID name and number can be displayed simultaneously in the display
of each keyset. When receiving a transferred CO call,each LCD keyset user can decide if he/she wants to see
the name or number in the display first. Regardless of which one is selected to be seen first, the NND key is
pressed to view the other pieces of information.

Next Call

In the event that you have a call waiting or a camped-on call at your keyset, you can press the NEXT key to
display the Caller ID information associated with this next call in queue at your station. Either the Caller ID
name or number will show in the display depending on your selection.

Save Caller ID Number

At any time during an incoming call that provides Caller ID information, you may press the SAVE key. This
saves the Caller ID number in the Save Number feature. Pressing the SAVE number redial key will dial the
Caller ID number.The system must be using Least Cost Routing (LCR) to dial the saved number.

Store Caller ID Number

At any time during an incoming call that provides Caller ID information, you may press the STORE key. This
saves the Caller ID number as a speed dial number in your personal speed dial list.The system must be using
LCR to dial the stored number.

Inquire Park / Hold

Having been informed that an incoming call is on hold or has been parked,you may view the Caller ID infor­mation before you retrieve the call.This will influence how you choose to handle the call.

Caller ID Review List

This feature allows display keyset users to review Caller ID information for calls sent to their stations. This list
can be from ten to fifty calls in a first in, first out basis. The list includes calls that you answered and calls that
rang your station but that you did not answer (missed calls).When reviewing this list, you can press one but­ton to dial the person back.The system must be using LCR to dial the stored number.There is also an option
called CID REVW ALL in the User ON/OFF options. When set to ON the feature will operate the same as
described. However, when set to OFF only calls that are not answered (missed calls) at the station will be
recorded in the Review list.

4.10

Investigate

This feature allows selected stations with a special class of service to investigate any call in progress. If Caller
ID information is available for an incoming call,you will know to whom this station user is speaking. On out­going calls, you can see who was called. After investigating, you may barge-in on the conversation, discon­nect the call or hang up.

Abandon Call (Missed Call) List

The system has a system-wide abandon call list that stores Caller ID information for calls that rang but were
not answered (missed call). The list is accessed using the administrator’s passcode. When reviewing this list,
you are provided options to CLEAR the entry or DIAL the number.You can see the NND key to toggle between
the Caller ID name, number and the date and time the call came in. The system must be using LCR to dial
numbers from the abandon call list.The abandoned call list will store up to 100 unanswered calls.

Caller ID ON SMDR

The Station Message Detail Records report can be set to include Caller ID name and Caller ID number for
incoming calls. This format expands the printout to 113 characters. Use a wide carriage printer or an 80 col­umn printer set for condensed print.

Number to Name Translation

The system provides a translation table for 1000 entries.When the Caller ID number is received, the table is
searched.When a match is found, the system will display the corresponding name.

Caller ID to PSTN

When calling out on ISDN-PRI services, each station can be programmed to send any one of the listed direc­tory numbers provided on the PRI circuit. Examples are: the main number, another number or an individual
DID number. (PSTN=Public Switch Telephone Network)

Caller ID to Analog Port

When enabled through programming Caller ID from the telephone company is sent directly to analog ports
within the system.

CALLER IDENTIFICATION

The OfficeServ 7100 supports three methods of identifying an incoming caller depending on the circuit type
as described below.

Caller ID

On an analog, loop start CO line, calling party information is called Caller ID and is available from the tele­phone company in two formats, Number only and Name and Number, sometimes called Deluxe. The
OfficeServ 7100 is compatible with both formats. Even if the telephone company only offers the number only,
a name can be attached to the telephone number of frequent callers via the CID/ANI translation table.Caller
ID is supported on Digital, IP and Single Line stations.

4.11

Calling Line Identification (CLI)

On ISDN circuits, calling party information is called CLI and is supported on PRI type circuits as described
below.

PRI

On 5ESS and DMS 100 switches, NI2 PRI circuits both name and number support are provided on the
OfficeServ 7100 system.

CENTREX/PBX USE

CENTREX and PBX lines can be installed in lieu of central office trunks.CENTREX and PBX feature access codes
including the command for hook-flash (FLASH) can be stored under one touch buttons.Toll restriction pro­gramming can ignore PBX or CENTREX access codes so that toll calls can be controlled when using these
services.

CHAIN DIALING

Keyset users may manually dial additional digits following a speed dial call or chain together as many speed
dial numbers as are required.

CHAIN FORWARD

The chain forward option determines whether a forwarded intercom call that subsequently forwards to
voicemail will target the original stations mailbox or the second stations mailbox.

CLASS OF SERVICE

The system allows a maximum of 30 station classes of service. Each class of service can be customized in
memory to allow or deny access to features and to define a station’s dialing class. Each station can be
assigned different classes of service for day and night operation.

COMMON BELL CONTROL

The MP10a provides two relays that may be programmed to control a customer-provided common bell or
common audible device.These contacts must be programmed as members of a station group and may pro­vide steady or interrupted closure.These 2 relays are shared with external page zones.

COMPUTER TELEPHONY INTEGRATION (CTI)

Computer Telephone Integration (CTI) allows integration between the OfficeServ 7100 and a personal com­puter (PC) on a local area network (LAN). Caller ID service is required for TAPI inbound call applications that
use the CID information to display computer records in conjunction with the presentation of the call to the
station on the OfficeServ 7100.

OfficeServ™ Link

Samsung’s proprietary CTI Server Application that manages all call control functions between the OfficeServ
7100 Main Processor and all OfficeServ™ CTI Applications.

OfficeServ™ DataView

OfficeServ DataView is a web enabled Call Center and system traffic reporting package. The DataView appli­cation provides live connection status and features usage statistics as well as a wide variety of detailed his­torical reports. The DataView application server runs on Microsoft IIS web server software, which is included
in Windows 2000, XP Professional and 2003.

4.12

OfficeServ™ EasySet

OfficeServ EasySet is a web enabled application that allows keyset customization from virtually any location.
The EasySet application server runs on Microsoft IIS web server software, which is included with Windows
2000, XP Professional, and 2003.

OfficeServ™ Call

OfficeServ Call is a call manager application with support for contact management, inbound screen pop,out­bound dialing via the desktop, scheduling, and call logging, as well as providing access to some digital tele­phone facility programming. OfficeServ Call is a client server based application that supports both an end­user (GUI) interface and industry standards such as TAPI. The client application has support for a wide range
of operating systems including Windows 2000 and Windows XP.

OfficeServ™ Operator

OfficeServ Operator is a PC-based attendant console that works in conjunction with either a TDM or IP Keyset.
OfficeServ Operator can support up to 20 OfficeServ Operators Consoles simultaneously.

OfficeServ™ Softphone

Samsung OfficeServ Softphone is a software-based application that turns your computer into a full-featured
Samsung IP telephone. It is installed directly onto your laptop or desktop PC running Microsoft Windows
operating system. Once a USB headset or a USB handset is connected; the Softphone delivers virtually iden­tical functionality as the ITP-5112L and ITP-5121D desktop ITP phones. OfficeServ Softphone is ideal for
telecommuter and mobile users. Remote workers can simply connect their laptop to the corporate network,
snap in a USB headset, and function as if they were in their own office. They can place, receive, and handle
calls on both the internal and external network, providing a truly portable and practical solution.

CONFERENCE

The system allows up to 5 (five) simultaneous conferences up to 5 (five) total parties each.

Add-On (5 Party)

Any combination of up to five parties (stations or outside lines) can be joined together in an add-on confer­ence. Parties may be eliminated or added after a conference has been established.

Unsupervised

A station user may set up a conference with two or more outside lines and then exit the conference leaving
the outside lines connected in an unsupervised (trunk to trunk) conference.

Split

A keyset user can “split” a conference into separate outside calls, then speak with each caller privately. Then
the individual calls can be conferenced again in any combination.NOTE: This feature requires individual trunk
buttons and auto-hold must be enabled.

CONFERENCE GROUP

Users that have a 5112L-ITP large screen keyset or OfficeServ Softphone may have 1-5 conference groups
programmed. Each conference group can have up to 5 parties assigned. They can be extensions in the sys­tem or telephone numbers of people outside the system.Press the Conference Group button to call all mem­bers of the group at the same time. Status indications appear in the display.Press the corresponding softkey
to drop or call parties as desired (maximum 100 users).

4.13

CUSTOMER SET RELOCATION

Customer Set Relocation allows the customer to exchange or swap similar stations in the OfficeServ 7100
without wiring changes. All individual station assignments such as trunk ring, station group,station COS,sta­tion speed dial, button appearances, call forwarding, etc. will follow the Customer Set Relocation program.

DATA SECURITY

Single line extensions used with modems and facsimile machines can be programmed so that they will not
receive any system-generated tones that would disrupt data transmissions. In addition, these devices receive
DCS C.O.ringing pattern instead of intercom ring pattern.Devices connected to an SLI card receive a discon­nect signal upon termination.

DATABASE PRINTOUT

A copy of the customer database can be obtained by using the Web Management program. This information
can be directed to a printer or the PC screen and may be done either on-site or remotely. A complete data­base or specific data blocks may be obtained.

DAYLIGHT SAVING TIME-AUTOMATIC

The system has a table that can be programmed with the daylight savings change dates for up to 10 years.
At 2:00 am on these dates the system will automatically adjust the system clock to match daylight savings
time. If no dates are programmed the clock will not change.

DIALED NUMBER IDENTIFICATION SERVICE (DNIS) [NOT USED IN THE US]

When DNIS service is provided on an incoming E&M trunk the OfficeServ 7100 can route calls based on the
numbers received.

(See DID). T1/E&M not supported on OfficeServ 7100.

DIRECT IN LINES

Outside lines may be programmed to bypass the operator(s) and ring directly at any station or group of sta­tions.

DIRECT INWARD DIALING (DID/DDI) (ISDN PRI Service Only)

The term Direct Inward Dialing refers to types of digit steered inbound call handling.These are DID,Both Way
DID, Dialed Number Identification service (DNIS) and Direct Dial In (DDI). The OfficeServ 7100 supports the
types described below.

Direct Dial In (DDI). This is the name given to DID, Bothway DID, and DNIS services when they are provided
over an ISDN PRI circuit.

The OfficeServ 7100 has an option to select which MOH source is played to callers to a specific DID number.

DID/DDI Call Limits

This option defines the maximum number of simultaneous calls that the system will accept for each DID
number. Any call attempts after the Maximum Call (MC) count has been reached will be rejected and busy
tone returned.

DIRECT INWARD SYSTEM ACCESS (DISA)

Users can call in on specific DISA lines at any time, input a security code and receive system dial tone. Users
can now place internal calls or if permitted,calls using C.O. lines.The caller must have a tone dial phone and
know his/her DISA security code if DISA security codes/passcodes are turned on. DISA lines can be used as

4.14

both way lines or incoming only and may be allowed or disallowed for any of the 6 ring plan time periods.
The C.O.lines used for DISA must have disconnect supervision. The requirement to put in a DISA security code
can be disabled if desired.

DIRECT TRUNK SELECTION

Each station can be allowed access to or denied access from a trunk or trunk group by access code when LCR
is activated.When restricted,the station user must use a trunk key or a route key.

DIRECTORY NAMES

Each station, station group and C.O. line may be assigned a directory name (maximum 11 characters).In addi­tion, each personal speed dial number,system speed dial number and entry in the DID translation table may
be assigned a name (maximum 11 characters). These names are displayed during calls with these ports and
in the case of station and speed dial names, can be used to originate calls.

(Station Features).

See the Dial by Name feature

DISA SECURITY

Telephone fraud and long distance theft are a serious concern. The OfficeServ 7100 provides a strong DISA
security system. If an incorrect DISA passcode is entered repeatedly (as is the case with “hackers”), the DISA
system can be automatically disabled temporarily. Both the number of incorrect passcode attempts and the
time that DISA is disabled are programmable.In addition, all failed attempts to access DISA print on SMDR (if
provided) with a “DE” DISA error flag.

DISTINCTIVE RINGING

The OfficeServ 7100 provides distinctive ringing at a station based on selected parameters.

• Outside calls have a single ring repeated, while intercom calls have a double ring repeated.

• Any trunk or station can be programmed to ring a specific digital keyset with a predefined ring tone (1-

8) or an analog station with a predefined cadence (1-5) selection.

• Digital keysets and analog stations may receive distinctive ringing based on the Caller ID number
received or the DID number dialed.

DOOR LOCK RELEASE (PROGRAMMABLE)

After answering a call from the door phone, users can dial a code to activate a contact closure. This can be
used to operate a customer-provided electric door lock release mechanism.The contact closure timer is pro­grammable from 100–2500 ms.

DOOR PHONES

The door phone interface module (DPIM) provides for connection of a door phone to a DLI port. Pressing the
button on the door phone produces a distinctive ring (three short rings repeated) at the assigned station or
station group. If not answered within a programmable time, the system releases the door phone and stops
the ringing. Stations may call the door phone directly and monitor the surrounding areas. Door phones fol­low the system ring mode plan.

EXECUTIVE BARGE-IN (OVERRIDE)

The feature allows specially programmed stations with a barge-in key to override the automatic privacy of
another station or outside trunk. Programming allows barge-in with or without a warning tone.Stations may
also be programmed as “secure”so that they cannot be barged-in on.

4.15

With Warning Tone

When the barge-in with tone option is set,the barging-in keyset has its microphone on and the barged-in on
station receives an override display. A double burst of warning tone sounds and repeats every ten seconds.
This feature does not work from single line sets.

Without Warning Tone

When the barge-in without tone option is set, the barging-in keyset has its microphone muted and the
barged-in on station does not receive an override display. This feature does not work from single line sets.

Trunk Monitor or Service Observing

This feature allows the user who barged-in to retain the trunk call after the original station has hung up.
WARNING: BARGE-IN WITHOUT TONE MAY VIOLATE STATE OR FEDERAL LAWS CONCERNING THE RIGHT TO
PRIVACY. SAMSUNG TELECOMMUNICATIONS AMERICA IS IN NO WAY RESPONSIBLE FOR THE POSSIBLE MIS­USE OF THIS FEATURE.

EXTERNAL MUSIC INTERFACES

The OfficeServ 7100 MP10a provides one input for connecting to customer provided external music sources.
This source can be used to provide background music,or any of the varied Music On Hold (MOH) uses.

EXTERNAL PAGE INTERFACES

The OfficeServ 7100 MP10a provides one external page output and two zone control relays. Common relays
are shared between external page zones and common bell feature.

FLASH KEY OPERATION

While a user is on an outside line, pressing the FLASH key will send a timed disconnect signal to the central
office or PBX.This is used for custom calling features on C.O. lines or in conjunction with CENTREX/PBX oper­ation. System programming allows individual flash times for C.O.and PBX lines.When C.O. or PBX flash is not
required,setting the timers for two seconds releases the existing call and returns dial tone to make a new call.

FLEXIBLE NUMBERING

System programming allows stations to have three or four digit extension numbers beginning with the digit
2 or 3.Three digit default extension numbers begin with 201 and four digit defaults begin with 2001.Station
group numbers can be three or four digits beginning with the digit 5.

Using digits other than 2, 3 or 5 will require the technician to change other default feature access codes in
the system default numbering plan. User guides may need to be modified as these are all written using the
OfficeServ 7100 default numbering plan.

GROUP BUSY SETTING

This feature provides a busy signal to intercom callers that ring to a station group when all logged-in stations
are busy.The feature is activated in MMC 601 and when set to ON setting, allows an intercom caller to hear a
busy signal when calling a station group. Upon hearing a busy the intercom caller will know that all stations
are busy and can call back.When this option is set to OFF position the intercom caller will hear ring-back tone
when all stations are busy and the call will queue for the next available station. Turning this option ON will
override the Overflow setting when the group is busy.The default setting is OFF.

4.16

HOT DESKING (ITP KEYSETS)

Hot desking is an industry term that describes stations where multiple people have one or more work areas
or share a common work are. Samsung IP keysets allow users to log in and out from any keyset of the same
model in the system. Keysets that support this feature are: ITP-5107S,ITP-5121D, and ITP-5112L.This allows a
user to work from any available desk and retain their phone number, speed dials, voicemail,and programmed
buttons.

HOT LINE

Stations can be programmed to call a pre-defined station or station group whenever that station goes off­hook. A hot line delay timer of 0–250 seconds can be programmed to allow sufficient time to make a differ­ent call. This timer is programmable on a per station basis.

IN GROUP/OUT OF GROUP

Individuals assigned to a station hunt group may temporarily remove their telephones from the group by
pressing the In/Out of Group button (IG) providing that there is someone still in the group. There is a system
wide option to allow all members to log out of a station group. Stations out of a group will not receive calls
to that group but will continue to receive calls to their individual extension numbers.When desired, the user
may put him/herself back into the group by pressing the button again. Users who do not have this button
may dial the access code and the group desired. A station user is allowed to be in several groups, providing
a key and the extender of that group are assigned for each group on the user’s phone.

INCOMING CALL DISTRIBUTION

Incoming calls can be assigned to ring a distributed station hunt group.This allows all members of the group
to share the call load.

INCOMING/OUTGOING SERVICE

Outside lines are available for incoming or outgoing service.Programming allows any outside line to be used
for incoming calls only, outgoing calls only or both way service.

INDIVIDUAL LINE CONTROL

Each station in the system can be individually programmed to allow or deny dialing out as well as allow or
deny answering for each outside line.

IP KEYSETS

The OfficeServ 7100 system allows the use of Samsung proprietary keysets that use Internet Protocols (IP) for
voice and data transport. They may be local to the system or installed in a remote location via a LAN/WAN.
The OfficeServ 7100 can support up to 32 IP stations. An “IP station”is considered to be any of the following:
ITP-5107S, ITP-5121D,ITP-5112L,Softphone,or wireless handset SMT-5100E.

setup the IP keysets please refer to the VOIP Special Applications Section of the Technical Manual and the Hot
Desking (ITP Keysets) section above.

For more information on how to

ISDN SERVICE

Primary Rate Interface (PRI)

The OfficeServ 7100 supports Primary Rate Interface ISDN. PRI allows simultaneous data calls, calling party
and calling line identification, high speed call setup and disconnect are among the benefits of ISDN calling.
The 23+D configuration of ISDN allows call information to be delivered via the data channel (the “D” of
23B+D) thus leaving the bearer channels (the “B” of 23B+D) available for single use or combined use to pro-

4.17

vide a wider bandwidth for data and video. The OfficeServ 7100 supports the most popular protocol stan­dards in the U.S.

PRI Protocols supported: National ISDN-2 (NI2)

AT&T No. 5 ESS
DMS 100/250

LAN INTERFACE

The OfficeServ 7100 MP10a card provides a 10/100 base T Ethernet interface for connection to a data net­work.This interface allows a high speed connection for PC programming across an IP network.

LEAST COST ROUTING

Least Cost Routing (LCR) is the ability to automatically select the most cost effective central office route for
the outside number dialed by any station.The OfficeServ 7100 LCR program includes the following features:

• Option to use or not user LCR or a tenant basis

• Programmable LCR access code

• Digit analysis table of 2000 entries each with ten digits

• Routing by time of day and day of week (4 time bands per day)

• Modify digits table of 200 entries

• Flexible trunk group advance timer

• Option to use or not use trunk group advance warning tones

LIVE SYSTEM PROGRAMMING

The OfficeServ 7100 system can be programmed without interrupting normal system operation.
Programming changes to the telephone system can be made from any display keyset or personal computer
running Samsung’s proprietary Installation Tool application. There are three levels of telephone system pro­gramming: Technician, Customer and Station User. Each one is controlled by different security pass codes.
The Technician level has access to all programs and can allow Customer access to system programs as need­ed.

The Automated Attendant/Voice Mail application can only be programmed with a personal computer using
Internet Explorer 6.0 or higher connecting to the Web Management application embedded in the OfficeServ

7100.

Programming both the Automated Attendant/Voice Mail and Telephone System can be accomplished on site
using a LAN connection or remotely via the Internet.

MEET ME PAGE AND ANSWER

After a user makes a Meet Me Page, the user may remain off-hook to allow the paged party to meet the user
for a private conversation.

MEMORY PROTECTION

In the event that power is lost to the system, database is stored in 2MB SRAM. Temporary logs, peg counts,
alarms and statistics are stored in 2MB of SRAM by a “super capacitor” for approximately 24 hours.
Additionally,the media card may be used to store the system database. The OfficeServ™ Web Management
administrative interface may be used to produce a backup copy of the voicemail database.

4.18

MESSAGE WAITING INDICATIONS

When calling a station and receiving a busy signal or the no answer condition, the caller can leave an indica­tion that a message is waiting.The message button will flash red at the messaged keyset. A single line phone
connected to a 4SLM or 16MWSLI will have a message light. Five message waiting indications can be left at
any station.

MESSAGE WAITING KEY

The Message Waiting (MW ) key is used in conjunction with a voicemail card.The MW key is programmed with
an extender matching a station or station group number and is used to access the voice mailbox associated
with the extender.

MICROPHONE ON/OFF PER STATION

The microphone can be disabled at any keyset.When the microphone is disabled,the keyset cannot use the
speakerphone, although on-hook dialing and group listening are still possible.

MOBILE EXTENSION (MOBEX)

MOBEX, short for Mobile Extension, is a feature that allows you to assign a 2, 3, or 4 digit extension number
to a remote device such as a cell phone. Calls to MOBEX phones are treated almost identically to other sta­tion calls. MOBEX phones can be placed in station groups, have voicemail and forwarding, and be directly
dialed by other stations.This allows users to have an extension on the phone system without needing a phys­ical keyset. MOBEX can only be used with PRI trunks.

The licensed Executive MOBEX feature also allows MOBEX users to transfer callers to another station, place
the call on remote hold at another station,or send the caller directly to voicemail.You can even set up a direct
access number that will allow MOBEX users to dial in to the system and make phone calls as if they were at a
local keyset in the office. Executive MOBEX requires a valid license key.

MOBILITY SOLUTION

OfficeServ systems provide a mobility solution using the SMT-W5100E wireless handset based on the voice
over Wi-Fi technology (802.11). It allows users to stay connected to the office telephone system or data net­work through WLAN access points either in the office location or at the remote office locations. OfficeServ’s
mobility solution consists of three components: wireless access points – SMT-R2000, wireless handset – SMT­W5100E, and IP-enabled OfficeServ system.

See also Wireless LAN.

MULTIPLE LANGUAGE SUPPORT

The OfficeServ 7100 can be programmed to support multiple languages in the display. This is on a per-key­set basis. When set the keyset will have its display information presented in the programmed language. The
languages are defined in MMC 121. The current languages are as follows: English, Spanish, Italian, German,
Portuguese, Norwegian, Danish, Dutch, Swedish, US Spanish, Finnish and Canadian French.

MUSIC ON HOLD—FLEXIBLE

The OfficeServ 7100 allows its music sources to be used in flexible manner as follows:

Each keyset can have a designated music source for playing as Background Music (BGM) through the keyset
speaker.
Each Station can have a designated music source for playing to callers placed on Exclusive hold at that sta­tion.

4.19

Each Trunk can have a designated music source for playing to callers placed on hold.This setting is overrid­den by some of the other settings such as station music on hold, DID MOH and UCD MOH.

Each UCD group can have a designated music source to be played while a caller is in queue.
Each entry in the DID translation table can have a designated music source to be played when a caller to that
DID number is placed on hold.

MUSIC ON HOLD – SOURCES

The OfficeServ 7100 provides for up to five different types of Music on Hold source including silence or
“NONE” as listed below:

one: No audio is played to the listener

•N

one: A tone or “beep” is repeated at a programmable interval

•T

•Chime: A music chime source located on the MP10a card is played to the listener.

•External Source: An external source connected to a MP10a misc port card, such as a digital announcer
or radio, is played to the listener.

oicemail Sound File: If the OfficeServ 7100 system has the embedded voicemail enabled, custom

•V
recorded sound files from the Voice Mail card can be used for MOH sources.For more information on cre­ating the sound files refer to Voice Mail Programming Manual. If you select this option be advised that
each VMMOH source requires a dedicated voicemail port.

NETWORKING

The OfficeServ 7100 system allows up to 5 systems using QSIG over PRI or 99 systems using SPNet over IP to
be networked together with a high level of feature integration. The networked systems may be any combi­nation of OfficeServ 100, OfficeServ 500, OfficeServ 7200, and OfficeServ 7400 systems (OS 100, OS 500, and
OS 7200 running V.2.48 or higher and OS 7400 running V3.31 or higher software). The physical connection
between systems can be an IP network or proprietary PRI connection using Samsung’s proprietary version of
QSIG, called SPNet. If PRI connection is used, the maximum number of nodes may be limited by the maxi­mum number of TEPRI cards that can be installed in the OfficeServ 7100.

When engineering the network of systems, a discrete numbering plan must be used.The size and complexi­ty of the numbering plan as well as the number of stations and trunks may limit the actual number of nodes
available to the network.

•A

uto Answer Across Network:This setting will allow station to station calls across the network to follow

the auto answer setting of the called keyset.

•Call Completion, Busy Station (CCBS) also known as Callback or Busy Station Callback. When a station in
one system calls a station in another system across the network link and the destination station is busy
the calling station can set a Callback to the busy station.When the busy station becomes idle the system
will notify the callback originating station by ringing that station and when the originating station
answers, the system will call the destination station. Not available on QSIG over PRI.

all Completion, No Response (CCNR) also known as Callback or No Answer Callback.When a station in

•C
one system calls a station in another system across the network link and the destination station does not
answer the calling station can set a Callback to the called station.When that station indicates the user is
present by becoming busy then idle the system will notify the callback originating station by ringing that
station and when the originating station answers, the system will call the destination station.

all Intrusion (Barge In): Calls across the network link can be barged in on however the barging station

•C
will not be muted.

4.20

•Call Offer/Call Waiting (Camp On): This feature operates in the same manner as in a non networked
switch. When a called station is busy the caller can press a camp on key and appear as a ringing call on
the second call button.The Auto camp on feature will not work on calls across a network link if set to ON
in MMC 110.

•C

all Pick-up Across the Network: This feature allows ringing calls, held calls and recalls to be picked up
by other stations through the network. A station user in a Branch Office can use the Directed Pick-up,
Hold Pick-up or Page/Park Pick-up codes to answers calls from the Main Office.

•C

all Transfer: Calls answered in one network node can be transferred to a station or station group in
another network node.

•C

aller ID: Caller ID in its various forms that are currently available (Analog CID Name and Number, ANI
Number,PRI Name and Number) will be transported across the network link with the original call.

entralized Automated Attendant: The Samsung Voicemail provides the Auto Attendant Application.

•C
The Samsung Voicemail can transfer callers to other stations or station groups in another Node. It can be
installed in any Node regardless of where the lines/trunks from the telephone company are connected.
Callers to Node A can be answered by the Samsung Voicemail in Node B, then transferred to Node C. An
incoming caller that dials an invalid extension number to the Samsung Voicemail can be routed after a
programmable number of attempts to a predetermined station or station group anywhere in the net­work to receive assistance.

Note:The embedded voicemail of the OfficeServ 7100 should not be used as the main Centralized Auto
Attendant/Voicemail node because of the limited port capacity. The OfficeServ 7100 should only be used
as the remote node.

•C

entralized Operator/Attendant: A station in any Node may dial “O” and ring a designated Centralized
Operator/Attendant. When programmed, hold/transfer/camp-on/park recalls can be directed to the
Centralized Operator/Attendant in a network arrangement instead of the Local Operator within that
Node. Ring plan assignments will allow recalls to a Centralized Operator/Attendant during the day and
to the Local Operator after hours. There can only be one Centralized Operator/Attendant designated in
the network.Each Node must be set for either Local Operator or Centralized Operator/Attendant, but not
both.

entralized Voice Mail with Message Waiting Lights: This feature allows one Voice mail system to be

•C
shared by all stations in a multi-node network. This feature is only available with the Samsung Voicemail
integrated voice mail systems. Users in one Node can call forward their calls to the voice mail system in
another Node. Messages left in the voice mail system will be indicated by lighting the corresponding
voice message button or lamp on any station in any Node of the network. Messages are retrieved by
pressing the VMMSG button or calling the voice mail group number. In addition, display keyset user will
receive softkey options to navigate through the voice mail system. Softkeys include:PLAY, SAVE, DELETE,
PAUSE FAST FORWARD, REVIEW, REPLY,FORWARD, CALL and HELP.

Note:The embedded voicemail of the OfficeServ 7100 should not be used as the main Centralized Auto
Attendant/Voicemail node because of the limited port capacity. The OS 7100 should only be used as the
remote node.

• DID with P
work link to be processed by the DID table of the destination switch.

irect Station Selection and Busy Lamp Indication Across the Network: A Network Station key (NS) can

•D
appear on extension “2101” in Node A. It is programmed as “NS2205” representing an extension in Node
B. This NS key will light Red when extension 2205 is on the phone. Station 2101 can press this NS key to
call extension 2205 in Node B. With this feature the CEO can see when the VP in New York is on the phone
or may call him with the press of a button. Any keyset can have multiple NS keys. This feature is only sup-

ported with QSIG over IP networking.

o Not Disturb (DND): This feature operates in the same manner as in a non networked switch.

•D

ass Through: Incoming DID, DNIS or DDI calls can be routed through one switch across a net-

4.21

•Forward External: This feature operates in the same manner as a non networked system with the excep­tion that, because calls across a network link are trunk calls,network calls do not follow the ICM FWD EXT
ON/OFF setting in MMC 210.It is therefore suggested that this setting be set to ON in a networked switch
to avoid confusion in operation between networked and non networked calls.

roup Overflow Across the Network: Calls to a station group in one Node may overflow after a program-

•G
mable time to another station group in another Node.

•Intercom Calling/Discrete Dialing Plan: Station to station and station to group calls can be made across
the network link without having to dial an access code for a call within the network.LCR can also be pro­grammed to route calls across a network link and to access local trunks in another networked system.

essage Key Across the Network: This feature allows station users to set a message waiting indication

•M
to another station in another Node in the network. Upon receiving a busy or no-answer condition, press
the MSG key or dial the feature code. This will light the message waiting light at the called station. To
return the message press the MSG key with the flashing red LED.

etwork Page Key: With one or more of these keys users may make page announcements to page zones

•N
in others Nodes in the Network. The network page (NP) key is different than the Page key in a single
node. For example, It is programmed as NP024 where 02 = Node 2 and 4 = page zone 4 in Node 2.

etwork Trunk Ring Destination: This feature allows lines/trunks from the telephone company connect-

•N
ed to one Node to be programmed to ring at a destination (station or station group) in another Node.

emote Hold Across the Network: Calls may be placed on hold at stations in another Node. Then page

•R
that Node and announce that there is a call on holding on extension 2xxx. Anybody in this Node may
pick up the call by dialing 12 + 2xxx. This is useful when one Node does not have a dedicated answering
position. The caller is on Hold listening to music rather then listening to ringback tone. Note: Remote
Hold to a virtual extension in another node is not available.

ransfer Recall: Calls transferred across a network link will recall to the transferring station after the orig-

•T
inating system transfer recall timer expires. After recalling, if not answered prior to that systems atten­dant recall timer expiring,the call will recall to that systems designated operator group. Attendant recalls
will not recall to a ‘Centralized Attendant”.

ransfer Retrieve: Calls on Transfer Hold during a screened transfer can be retrieved by pressing the call

•T
button for that call.

•Voice Mail Transfer Key: Users may transfer a caller directly to a co-workers voice mail box with out ring­ing their telephone by pressing the VT key and dialing their extension number. The caller will then hear
that co-workers personal greeting regardless of where they are in the network.

OfficeServ™ CONNECT

The OfficeServ™ Connect feature allows up to 5 devices to ring simultaneously with a Master Station. When
one device answers the others stop ringing.This allows users to have phones in more than one location (such
as an office phone and a conference room phone) but receive calls from one phone number. When com­bined with the Mobile Extension (MOBEX) feature the OfficeServ™ Connect allows users to have business
calls ring at their desk and on their cell phone at the same time by having users dial one common number,
keeping the user from being forced to give out their cell phone number. Calls that are unanswered by either
device will forward to the voicemail box for the Master Station.

OPERATOR GROUP

The operator group can contain 32 stations to answer incoming calls when unconditional ringing is used.
When using sequential or distributed ringing up to 32 stations may be assigned to the operator group.
Operators can use the In/Out of Group feature to meet flexible operator requirements. Operator groups are
selectable per ring plan. Dial “0” calls to the operator group flash with a distinctive amber LED.

4.22

OVERFLOW

Operator

When calls ringing a operator group go unanswered, they can overflow to another destination after a pro­grammed period of time.The operator group has its own timer. The overflow destination can be a station or
station group.

Station Group

When calls ringing a station group go unanswered, they can overflow to another destination after a pro­grammed period of time. Each station group has its own timer.The overflow destination can be a station or
station group located in that system.

OVERRIDE CODES

This feature allows users to make emergency outside calls from a station that has a forced code such as
Account code or authorization code enabled but without requiring them to enter a forced code. The basis of
this feature is an override code table containing 8 entries of up to 11 digits each.The OfficeServ 7100 will
examine digits that are dialed from a station to see if they match any entry in the Override Code table. If the
digits match the table, the system will process the call without requiring a forced code.

PAGING

System software allows the use of five internal and two external paging zones.Stations can page any individ­ual zone, all external zones or all external zones plus internal zone zero simultaneously. Using system pro­gramming,each station may be allowed or denied the abilities to make and/or receive page announcements
to any zone or combination of zones.External page zones share the 2 common relays with common bell con­trol.

PARK ORBITS

The system has 10 park orbits (0–9).These orbits can be used to park calls prior to paging and allows the call
to be retrieved by dialing a park code plus the orbit number. Calls parked in this manner can also be retrieved
by dialing the park pickup code (10) plus the station or trunk number.This feature is in addition to Call Park
and Page.

POWER over ETHERNET (PoE)

The OfficeServ 4SWM provides 4 data switch ports with PoE (

see 4SWM).

PRIME LINE SELECTION

Any station can be programmed to select a specific line, trunk group, telephone number, station or station
group when the handset is lifted or the speaker key is pressed (same as Hot Line feature).

PRIORITY CALL QUEUING

This feature places calls to an UCD or NORMAL station queue ahead of other calls based on priority level (1-

9).The system reads the DID number, Caller ID number or trunk ID number, compares it to a preprogrammed

table,then assigns it the corresponding priority that places it in the appropriate position in the group queue.

PRIVATE LINES

For private line use, stations can be prevented from dialing and/or answering any line.

4.23

PROGRAMMABLE LINE PRIVACY

Each outside line can be programmed to ignore the automatic line privacy. This allows up to four other par­ties to join your conversation by pressing the line button. This is similar to 1A2 key telephone operation.

PROGRAMMABLE TIMERS

There are over 50 programmable system timers to allow each installation to be customized to best fit the end
user’s application.

RECALLS

Calls put on hold,transferred or camped-on to any station will recall to the originating station if not answered
within a programmable time.A recall that goes unanswered for the duration of the attendant recall timer will
recall to the system operator group. Hold, transfer, camp-on and attendant recalls have individual program­mable timers. Calls recalling to buttons with tri-colored LEDs will flash amber.

RECALL TO OPERATOR

This function will allow the call to recall the operator instead of to the transferring station after the transfer
recall time expires.

REDIAL REVIEW

The Redial Review feature allows a review of the last number before dialing or allows access to the Call Log
Blocks if assigned.These Call Log Blocks record the last ten (10) numbers dialed.When the LNR key is pressed
the last number dialed is displayed.The log can then be scrolled using the Volume (Up/Down) keys and a pre­viously dialed number can be selected.

REMOTE PROGRAMMING—PC

Remote programming allows the technician to access the system database from a remote location for the
purpose of making changes to the customer data.The Installation Tool is the proprietary, programming appli­cation used to access and manipulate the telephone system database.The Installation Tool connects to the
system via LAN, WAN or serial modem connection to the MP10a. This application runs on a PC (Windows
2000 or higher). The embedded voice mail system is programmed remotely using Internet Explorer 6.0 or
higher to access the embedded Web Manager application.

RING MODES

Time Based Routing - Plans

Each C.O. line can be programmed to ring at any station or station group. Each line can be assigned a ring
destination based on six (6) different ring plans based on time of day and the day of the week.The system
operator (intercom dial “0”) can also be a different station group for each ring mode.

Automatic / Manual

Ring destinations will automatically change based on time of day and day of week.
At any time the system can be manually forced into a specific ring plan. It will remain in this ring plan until
manually taken out.

4.24

Holiday Schedule

The system has a table of 20 dates that are used to define holidays.On a date designed as a holiday the sys­tem will remain in a ring plan for that calendar day providing the system was already in that ring plan.This
feature will override the ring plan time table.

Temporary Override

At any time the system can be forced into a specific ring plan for a temporary period of time until the next
scheduled ring plan automatically takes effect.

RING OVER PAGE

Any outside line can be programmed to ring over a customer-provided paging system. Outside lines, door
phones and station groups may ring over page in the day or night mode.

SECRETARY POOLING

Each keyset may be defined as an executive (BOSS in programming) or a secretary (SECY in programming) in
system programming.Each executive can have up to four secretaries and each secretary can have up to four
executives.These arrangements are known as executive/secretary pools.There can be multiple pools in a sys­tem.When an executive is in DND, all calls to the executive ring the first secretary assigned to that executive;
if that secretary is busy,the call will hunt to the next available secretary assigned to that executive. If the sec­retary must communicate with the executive while he/she is in DND, pressing the corresponding executive
button on the secretary’s keyset results in an Auto Answer intercom call being made to the executive (pro­viding the executive is free).There is also a system wide option to allow the stations to ring rather than auto
announce the executive secretary calls.A station can only be the executive of one secretary pool.In addition,
a station cannot be in more than one pool.

SIMULTANEOUS RINGING—

See OfficeServ™ Connect

SINGLE LINE CONNECTIONS

Single line ports allow connection of a variety of single line telephones plus facsimile machines, answering
machines, loud bells, computer modems, cordless phones and credit card machines. When connecting cus­tomer-provided equipment to these extensions, compatibility should be checked out before purchase to
ensure correct operation. Central office ring cadence can be selected for SLT stations. This is helpful when
optional devices cannot detect OfficeServ 7100 intercom ring cadence.

SIP SERVICES

SIP (Session Initiation Protocol) Services are supported on the OfficeServ 7000 Series systems. The OfficeServ
7100/7200/7400 systems can be programmed to serve as a User Agent Client (UAC) supporting such SIP
Services as SIP trunking or as a User Agent Client Server (UAS), supporting SIP stations or as a peer to peer
supporting SIP peering (networking).

SIP Trunking

In the case of the UAC, the OfficeServ system can be configured as a client and registered to sit behind an
external SIP server, supporting SIP services such as SIP trunking to a third party SIP service provider such as
Excel, Cbeyond, Bandwidth, Broadbox, etc.

SIP Station

In the case of the UAS, the OfficeServ system can be configured as the server, permitting standard SIP termi­nals (Non-Samsung) from third party manufacturers (eg; Cisco,Linksys,Aastra) to register as internal stations
and use the entire Samsung SIP supplementary feature set of the OfficeServ SIP server.

4.25

SIP Peering

The OfficeServ system can also be configured to support SIP peering which allows multiple OfficeServ sys­tems to network and communicate with one another via the VoIP (SIP signalling protocol).

SPEED DIAL NUMBERS

The system maintains a library of speed dial numbers that can be allocated to either a shared system wide
list or to an individual user list.The OfficeServ 7100 has a library of 1500 numbers.

The OfficeServ 7100 can be programmed to have either 500 or 950 numbers in the system list.

The remaining numbers in the library can be assigned in blocks of 10 each (bins) to individual stations for
their personal use. A maximum of 5 bins (50 numbers) can be assigned to a station.

SPEED DIAL BY DIRECTORY

The OfficeServ 7100 system provides the user with the ability to look up a speed dial number and place the
call.There are three speed dial selections:personal, system and station.This feature requires a display keyset.

STATION HUNT GROUPS

System programming allows up to 20 station hunt groups. One of three ring patterns—sequential, distrib­uted and unconditional—is available for each group. Each unconditional group may contain a maximum of
32 stations and each sequential and distributed group may contain a maximum of 32 stations.A station may
be assigned to more than one group. Each station group has its own recall timer for calls transferred to that
group.There is a Next Hunt timer for each group to provide circular hunting within the group.

STATION MESSAGE DETAIL RECORDING (SMDR)

The system provides records of calls made,received and transferred. Connecting a customer-provided print­er or call accounting system will allow collection of these records. Each call record provides the following
details: station number, outside line number, start date,start time, duration of call,digits dialed (maximum 18)
and an account code if entered.The system may print a header followed by 50 call records per page or send
continuous records with no header for use with a call accounting machine.

The SMDR output can be provided through the LAN port of the system to a LAN printer or to a PC screen.The
SMDR format contains many options that allow it to be customized for a company’s individual needs.Options
to print include incoming calls, outgoing calls, in and out of group status, change in DND status, authoriza­tion codes, and caller ID on incoming calls.When Caller ID is enabled a wide carriage printer is required.

See the sample printouts.

STATION PAIR

This feature allows station to be assigned as a “pair”. That is to say a primary and secondary. Calling the pri­mary station will make both stations ring. Selected features such as Message Notification,DND, Callback,and
Class of Service act as one station. This is convenient when an individual has two offices or an office exten­sion and a cordless extension. NOTE:Not all system features are applicable to station pairs. Features designed
for a single user may conflict with paired stations.

SYSTEM ALARMS

A DISA alarm will warn the customer if the DISA security system has been triggered by too many incorrect
password attempts.The alarm can ring any station or group of stations and show an appropriate display at
the assigned stations.

4.26

SYSTEM MAINTENANCE ALARMS

The OfficeServ 7100 continuously performs internal system diagnostics. When either a major or minor fault
is detected the system can ring stations with an ALARM KEY assigned.The keyset display shows information
that includes the description, location and date and time stamp for each alarm.

A log of 100 alarms are stored in a buffer and can be reviewed at a display keyset or sent to a printer.

SYSTEM DIRECTORY

Each station, station group and outside line can have an 11 character directory name. This name will appear
on keyset displays to provide additional information about lines and stations.

TENANT SERVICE (1)

The OfficeServ 7100 supports only one tenant service.

TOLL RESTRICTION

There are 500 allow and 500 deny entries of 11 digits each. Each of these entries can apply to dialing classes
B, C, D , E, F and G. Expensive 976, 1-900, 411 and operator-assisted calls, as well as specific area and office
codes, can be allowed or denied on a per-class basis. Class A stations have no dialing restrictions and Class H
stations cannot make outside calls. Any outside line may be programmed to follow station toll restriction or
follow the toll restriction class assigned to it.Each station and trunk can have a different dialing class for each
ring plan.

Special Code Table

A Special Code Table of ten entries (four digits each) allows use of telephone company features such as CID
blocking (*67) or call waiting disable (*70) without interference to toll restriction or LCR. The Special Code
table allows use of these custom calling features on a per call basis.

TOLL RESTRICTION OVERRIDE

Program options allow system speed dial numbers to follow or bypass a station’s toll restriction class.In addi­tion, users may make calls from a toll restricted station by using the walking class of service or authorization
code feature.

TONE OR PULSE DIALING

Outside lines can be programmed for either tone or pulse dialing to meet local telephone company require­ments.

TRAFFIC REPORTING

The OfficeServ 7100 system can store peg counts for various types of calls.These peg counts can be printed
on-demand, daily,hourly, or up to three separate programmable shifts. The report includes statistics for each
trunk, trunk group, station, station groups and page announcements.

sections 4.9 and 4.10 of this document.

For more details and explanations see

TRANSFER

System operation permits station users to transfer calls to other stations in the system. Transfers can be
screened, unscreened or camped-on to a busy station.

4.27

TRUNK GROUPS

Outside lines can be grouped for easy access by dialing a code or pressing a button.There are 11 trunk groups
available. Each trunk group can have up to 60 members.

TWINNING—

See Mobile Extension (MOBEX)

UNIFIED VOICEMAIL

Samsung’s Unified Voicemail solution allows users to receive voicemail and fax messages directly in their
email inbox through a feature called the E-Mail Gateway. Unified voicemail provides a vast array of function­ality from listening to messages from any sound-enabled device that can access your email to archiving
important messages. This functionality provides a simple,secure,and personalized way to access a voicemail
box without the need to remember command sequences or phone numbers.

The E-Mail Gateway feature supports delivery of any Samsung mailbox message,including voicemail and fax
mail items. Delivery is configured on a per-user basis, and supports delivery to any standard SMTP mail serv­er.Users can view these emails from any standard email client,such as Microsoft® Outlook.

Two different Unified Voicemail email styles can be defined. Notification Only emails include a complete
detailing of both the caller’s information and the message status.Delivery emails include this information in
addition to a file attachment of WAV (for voicemail) or TIF (for fax mail).

Once in the user’s email inbox the message can be archived or forwarded just like any other email. Voicemails
delivered to a user’s email inbox can optionally be deleted from the voicemail system to minimize mailbox
clutter and reduce system overhead.

The E-Mail Gateway feature can be enabled for up to 5 users by default. An additional license can allow the
system to provide the feature to all users.Unified Voicemail also allows an administrator to be notified in the
event of a problem in the E-Mail Gateway performance.

NOTE: Some features require optional hardware.Ask your authorized Samsung Dealer for details.

UNIFORM CALL DISTRIBUTION (UCD)

UCD is a call distribution method by which callers in a queue are routed to the next available agent. While
waiting in a queue a canned or customized announcement can be periodically played to the caller based on
a programmable timer while retaining their place in the queue. Statistical and historical reports are available
to assist supervisors in managing a call center.

See Call Center.

UNIVERSAL ANSWER

Station users may dial the Universal Answer code or press the UA key to answer any outside lines pro­grammed to ring the UA device.The UA device can be a station, group of stations, common bell or ring over
page.

VIRTUAL EXTENSIONS

The OfficeServ 7100 has a number of virtual extension ports encoded in the system database. They can be
assigned as keyset or single line analog ports. The system has 24 virtual extension ports. These ports have all
the attributes of an actual station port including call forwarding. These virtual ports can be exchanged with
real station ports using the set relocation feature to provide hot desking.

4.28

VOICE MAIL

The OfficeServ 7100 voice mail/auto attendant is included with every OfficeServ 7100 system as a standard
feature. It is embedded in the main system program and provides 4 ports of voice processing. Because it is
embedded into the system it provides such features as one touch call record, answering machine emulation,
and voice mail box administration with interactive keyset displays.

The OfficeServ 7100 system uses MGI channels (VoIP) at G.726 compression to communicate with the
embedded voicemail application. Stations can call forward to a voice mail.Keyset users can press one button
to retrieve messages from the voice mail system.A Voice Mail Transfer key permits keyset users to easily trans­fer a caller directly to an individual voice mail box without navigating through menus.

Note: The OfficeServ 7100 does not support 3rd party voice mail applications.

See Unified Voicemail.

Voice Over Internet Protocol (VoIP)

The OfficeServ 7100 system is VoIP enabled and as such supports the following VoIP services:

1) H.323 Trunking

2) SIP IP Trunking

3) IP Telephone Sets:OfficeServ ITP-5107S, ITP-5121D and ITP-5112L,and OfficeServ Softphone.

These IP Keysets can be installed in the local office or in a remote office, home office with full feature
operation.

4) IP Networking: Connect up to 99 systems together over a managed IP network.

The embedded OfficeServ 7100 Media Gateway Interface (MGI) channels support 8 voice calls using VoIP
services per card over an IP network connection.The Officeserv 7200 MGI16 card can be added into any uni­versal OfficeServ 7100 card slot. The OfficeServ 7100 supports a maximum of one MGI-16 card per system.
The OfficeServ 7100 MP10a comes with 8 MGI channels built-in and can be activated with the appropriate
license key.A total of 24 MGI channels can be supported.

With VoIP certain compression standards have also been adopted to represent each second of voice with an
amount of bandwidth. The OfficeServ 7100 MGI utilizes G.711, G.729, G.729A or G.723 standards voice com­pression codec’s. This allows for a selectable 64kbps (G711),8Kbps (G729A) or 6.3Kbps (G723) bandwidth use
when preparing voice compression for IP transport. Compression is used to reduce the digitized voice into a
smaller bandwidth that can be carried in smaller packets. The VoIP gateway determines the compression
method for each call setup. There is also a certain amount of frame/packet overhead in each compression
channel. 64K of bandwidth can support 6~7 calls simultaneously. This can vary depending on efficiency fea­tures like Silence Suppression and multiframe counts. Unlike switched networks,VoIP connections consist of
a sequence of numbered data packets. Since voice conversation is usually considered “real time” these pack­ets need to be delivered in a consistent manner with minimal delay.

In any Ethernet environment, packet transfers are subject to delays and/or loss. If these delays are greater
than 200ms the voice quality will deteriorate. The Ethernet data traffic and network topology should be a
consideration when using VoIP. Network congestion will affect call quality in any VoIP application.

WALKING CLASS OF SERVICE

This feature allows users to make calls or use features from a station that is restricted. The users may either
use the WCOS feature code or the authorization code feature. Both methods change the class of service to
correspond with the station passcode or authorization code that is dialed.After the call is completed, the sta­tion returns to its programmed class of service.

WIRELESS LAN—

See Section 2.6.6

4.29

STATION FEATURES

Add-On Modules

Appointment Reminder

Automatic Hold

Automatic Privacy

Background Music

Busy Station Callback

Busy Station Indications (BLF)

Call Coverage Key

Call Forwarding

Call Forwarding Override

Call Logs

Call Pickup

Direct Station Selection (DSS)

Divert to Voicemail

Do Not Disturb (Override)

Do Not Disturb (Programmable)

Door Lock Release

Exclusive Hold

Group Listening

Headset Operation

Hearing Aid Compatible

Line Queuing with Callback

Line Skipping

Loud Ringing Interface

Manual Signalling

Message Waiting Light / Indication

Mute Microphone / Handset

Off-Hook Ringing

Off-Hook Voice Announce (Standard)

One Time Do Not Disturb

One Touch Dialing Keys

On-Hook Dialing

Privacy Release

Programmable Keys

Programmed Station Messages

Protection from Barge-In

Redial

Remote Hold

Ring Modes

Ringing Preference

Speakerphone

Station Lock

Terminal Status Indicator

Tri-Colored Lights

Volume Settings

Wall-Mountable Keysets

4.2 STATION FEATURES DESCRIPTIONS

ADD-ON MODULES

iDCS 14 BUTTON AOM

The 14B AOM attaches to the right hand side of an iDCS 18D or iDCS 28D keyset and provides 14 buttons with
red LEDs only one 14 button AOM per keyset.These buttons can be used for DSS keys, speed dial bins or any
key that does not require a dual colored LED.Does not require a separate DLI port. It uses the same DLI port
as the keyset is attached to.

iDCS and DS 64 BUTTON MODULE

Both models of the 64-button module add to the capability of any keyset. Up to two 64-button modules can
be added to each keyset. The 64 programmable red LED buttons with red LED can be used for feature keys,
DSS/BLF keys or one touch speed dial buttons. A maximum of 4 can be installed on a system. One DLI port is
required per 64-button module.

†Requires optional hardware and/or software. Ask your dealer for details.

4.30

APPOINTMENT REMINDER

When programmed for a specific time, a keyset will sound a distinctive ring to remind the user of meetings
or appointments. Alarms can be set for “today only” or for every day at the same time.Up to three alarms may
be set at each keyset. Display keysets can program a message to be displayed when the alarm rings.Non-dis­play keyset users must have the system administrator program messages for them.

AUTOMATIC HOLD

Station users can enable or disable automatic hold at their keysets. While a user is engaged on an outside
(C.O.) call,pressing another trunk key, route key or CALL button automatically puts the call on hold when this
feature is enabled.Pressing TRSF,CONFERENCE, PAGE or a DSS key will always automatically place the call on
hold. This type of automatic hold is not a user-selectable option. Intercom calls can be automatically held if
Intercom Auto Hold is set to ON for the entire system.

AUTOMATIC PRIVACY

All conversations on outside lines and intercom calls are automatically private. The privacy feature can be
turned off on a per-line basis.

BACKGROUND MUSIC

Keyset users may choose to hear music through their keyset speakers when optional external sources are
installed. Each user may adjust this level by the use of a volume control program at the selected keyset.

BUSY STATION CALLBACK

When reaching a busy station, callers may request a callback by pressing one button or dialing a code. The
system rings the caller back when that station becomes idle (a system-wide maximum of 100 callbacks are
allowed at one time including busy station and busy trunk).

BUSY STATION INDICATIONS (BLF)

DSS/BLF keys may be assigned to any keyset or add-on module.These buttons will be off when the station is
idle,light red when that station is in use and flash distinctively when that station is in the DND mode.The sys­tem can be programmed to allow the DSS keys to be used to pickup calls at other keysets. In a network of
systems use the NS key to indicate BLF function for a station in some other node.

CALL COVERAGE KEY

These keys (buttons) provide a convenient way to cover calls ringing at other stations. Keyset users can have
one or multiple call coverage keys programmed for a station.These buttons flash when a new call or recall is
ringing at the programmed station. In addition, a call coverage delay ring time can be programmed to pro­vide an audible ring tone either immediately or delayed from 1 to 250 seconds.Call coverage keys only flash
and ring when the covered station is idle.When the covered station is off hook the call coverage key lights
red to indicate a busy condition.

CALL FORWARDING

Station users can forward internal and outside calls to other destinations immediately (Forward All), when
busy (Forward Busy) or if not answered in a programmable number of seconds (Forward No Answer).These
forward destinations can all be different. Once a destination has been programmed, it can be turned on and
off with a programmable key.Forward All takes priority over Busy and No Answer conditions.

In addition to the three usual methods of forwarding described above, a fourth option called Follow Me is
available.This option allows a station user to set a Forward All condition from his/her station to another sta-

4.31

tion while at the remote station. To display the Follow Me condition, the TRSF/transfer key lights steady red
at the station that is forwarded. The TRSF/transfer key also lights if Forward All is set and no key is pro­grammed for Forward All. Keyset users can be given an external call forward button to forward their calls to
an external phone number.Each outside line may be programmed to either follow or ignore station call for­warding. A per-station option controls whether internal calls forward to voice mail or not. Single line tele­phones must have the system administrator program this feature for them.

CALL FORWARD OVERRIDE

When this option is set to yes for a station then intercom calls from that station will override any call forward­ing settings of the called station.

CALL LOGS

With the call log feature, a display keyset user can review up to 50 of the last incoming calls from the Caller
ID review list or up to 50 of the last external telephone numbers that were dialed. The numbers can be
viewed,stored and/or dialed using the associated soft keys. LCR must be enabled for dialing and storing num­bers from the CID review list. Optional hardware and/or software may be needed for Caller ID.

CALL PICKUP

With directed call pickup, a user can answer calls ringing at any station by dialing a code plus that extension
number.The group pickup feature allows the user to answer any call ringing within a pickup group. Pickup
keys may be customized with extenders to allow pickup from a specific station or pickup group. The
OfficeServ 7100 has 20 programmable pickup groups.

DIRECT STATION SELECTION (DSS)

Programmable keys can be assigned as DSS keys and associated with extension numbers. Users press these
keys to call or transfer calls to the assigned stations. In a network of systems use the NS key to provide DSS
function to a station in some other node.

DIVERT TO VOICEMAIL

A keyset user can immediately divert a ringing call to their personal voice mailbox by pressing the # key. This
will override any call forward no answer setting.

DO NOT DISTURB (OVERRIDE)

The DND Override feature allows a keyset with a DND Override key (DNDO) and the appropriate class of serv­ice to override the DND setting at a called keyset.This will allow a user to go into DND while waiting for an
important call and have that call transferred to them via a screened transfer from a station (for example the
users secretary) with a DNDO key.

DO NOT DISTURB (PROGRAMMABLE)

The Do Not Disturb (DND) feature is used to stop all calls to a station.System programming can allow or deny
use of the DND feature for each station.Parties calling a station in DND will receive reorder tone.When in DND
mode,calls may be forwarded to another destination.
ton can activate DND via the feature access code.The ANS/RLS key will flash at 112 ipm (rapidly) when DND
is set. There is a programmable option to allow a C.O. line to override DND at its ring destination if that des­tination is a single station.

See Forward DND option. A keyset without a DND but-

DOOR LOCK RELEASE

Stations programmed to receive calls from a door phone can dial a code to activate a contact closure for con­trol of a customer-provided electronic door lock.

4.32

EXCLUSIVE HOLD

Pressing HOLD twice will hold a call exclusively at a station so no other station can pick up that call.Intercom
calls are automatically placed on exclusive hold.Exclusive hold for trunk calls can be denied in class of serv­ice.

GROUP LISTENING

This feature allows users to turn on the speaker while using the handset.It allows a group of people to listen
to the distant party over the speaker without the microphone turned on.

HEADSET OPERATION

Every keyset can be programmed to allow the use of a headset. In the headset mode, the hookswitch is dis­abled and the ANS/RLS key is used to answer and release calls. Keyset users may turn headset operation
ON/OFF by keyset programming or more easily by pressing the headset ON/OFF key. The headset key lights
steady red when the keyset is in headset mode.

HEARING AID COMPATIBLE

All OfficeServ 7100 keysets are hearing aid compatible as required by Part 68 of the FCC requirements.

LINE QUEUING WITH CALLBACK

When the desired outside line is busy,the user can press the CALLBACK key or dial the access code to place
his/her station in a queue.The user will be called back when the line is available (a maximum of 32 callbacks
are allowed system-wide at one time including busy station and busy trunk).

LINE SKIPPING

When the user is talking on an outside line and the automatic hold feature is turned off,he/she may press an
idle line key and skip to that line without causing the previous call to go on hold.

LOUD RINGING INTERFACE

The MIS daughter board provides an audible ring tone output.This can be connected to a paging system or
single loud speaker to provide loud ring tone for a specific station only. The tone is preset and can not be
changed.

MANUAL SIGNALLING

Keysets can signal each other via a programmable key.This allows one station to alert another without estab­lishing a voice conversation. Each press of the key results in a 500 milliseconds of ring tone being set to the
intended station. An individual manual signaling key must be programmed for each station to be signaled.

MESSAGE WAITING LIGHT/INDICATION

When calling a station and receiving a busy signal or the no answer condition, the caller can leave an indica­tion that a message is waiting.The message button will flash red at the messaged keyset. A single line phone
connected to a 4SLM or 16MWSLI will have a message light. Five message waiting indications can be left at
any station.

MUTE MICROPHONE/HANDSET

Any keyset user can mute the keyset’s handset transmitter by pressing the MUTE key.In addition,keyset users
can also mute the keyset microphone while the keyset is in speakerphone mode.

4.33

OFF-HOOK RINGING

When a keyset is in use, the system will provide an off-hook ring signal to indicate that another call is wait­ing.The ring signal is a single ring repeated. The interval is controlled by a system-wide timer. Single line sta­tions will receive a tone burst through the handset receiver instead of a ring.

OFF-HOOK VOICE ANNOUNCE (STANDARD)

Keysets may receive a voice announcement while on another call.The calling station must have an OHVA key.
When transferring a call to a busy keyset or while listening to busy signal,the station user can press the OHVA
key to make an OHVA call to the busy keyset. If the called keyset is in the DND mode, it cannot receive OHVA
calls.The software has an user programmable option that will allow the OHVA to be heard through the speak­er rather than in the handset.

ONE TIME DO NOT DISTURB

The Do Not Disturb (One Time) feature is used to stop all calls to a station when the user is on an outside line
and does not want to be disturbed for the duration of the call. Upon completion of the call, DND is canceled
and the station is returned to normal service.This feature requires a programmed button.

ONE TOUCH DIALING KEYS

Frequently used speed numbers can be assigned to one touch dialing keys for fast accurate dialing.

ON-HOOK DIALING

Any keyset user can originate calls without lifting the handset. When the called party answers, the user may
speak into the microphone or lift the handset for more privacy.

PRIVACY RELEASE

This feature will allow another station to join in on your conversation by temporarily releasing privacy on the
C.O. line from your keyset.

Requires a Privacy Release key to be programmed on your keyset. A maximum of three (3) other people can
join in. This uses one of the conference circuits in the system.

PROGRAMMABLE KEYS

Each key can be programmed for more than 40 different uses to personalize each phone. Examples of keys
include individual outside line, individual station, group of lines, group of stations and one touch speed dial
buttons. Using these keys eliminates dialing access codes.

The following feature keys have extenders that make them more specific: SPEED DIAL, SUPERVISOR, PAGE,
DSS, DIRECTED PICKUP, GROUP PICKUP, DOOR PHONE, BOSS, PROGRAMMED MESSAGE, IN AND OUT OF
GROUP, FORWARD and VOICE MAIL TRANSFER. The extender can be a station, a group or another identifying
number.

PROGRAMMED STATION MESSAGES

Any station may select one of 15 messages to be displayed at a calling party’s keyset to advise others of their
status.Ten messages are factory-programmed but may be reprogrammed.Five can be created by the system
administrator.Each display keyset user may create five additional messages unique to them.

NOTE:The calling party must have a display keyset to view these messages.

4.34

PROTECTION FROM BARGE-IN

Each station can be programmed as secure or not secure. Secure stations cannot be barged-in on. A station
that is not secure cannot be barged-in on when talking to a secure station.

REDIAL

There are three types of external redial available to all station users.Each type can redial up to a maximum of
18 digits.

• AUTO RETRY—When an outside number is dialed and a busy signal is received,the auto retry feature can

be used to reserve the outside line and automatically redial the number for a programmable number of
attempts (available to keyset users only).

• LAST NUMBER—The most recently dialed number on a C.O. line is saved and may be redialed by press-

ing the redial key or dialing the LNR access code.

• MANUAL RETRY with LNR—When you make an outside call and receive a busy signal you can press the

LNR key to redial the same number again.This operation can be manually repeated for a limited number
of attempts as defined by system programming (available to keyset users only).

• MEMO REDIAL—When you are calling directory assistance you can store the number you are given using

the dial pad and SAVE number feature. There is no need for a pencil and paper (available to keyset users
only).

• SAVE NUMBER—Any number dialed on a C.O.line may be saved for redial at a later time.

REMOTE HOLD

When you wish to place a call on hold at another station,press TRSF and dial the station number (or press the
appropriate DSS key). Press the HOLD key. This will place the call on system hold on an available CALL button
or Line Key at the remote station.

RING MODES

Each keyset user can select one of three distinct ways to receive intercom calls.The phone can automatical­ly answer on the speakerphone,voice announce through the speaker or receive ringing. When the ring mode
is selected, keyset users can choose one of eight distinct ring tones. Forced Auto Answer is invoked by the
calling station and is controlled by the calling station’s class of service.

RINGING PREFERENCE

Lifting the handset or pressing the speaker button automatically answers a call ringing at the keyset. Using
this method, users are assured of answering the oldest call first. When ringing preference is turned off, the
user must press the flashing button to answer. Users may answer ringing lines in any order by pressing the
flashing button.

SPEAKERPHONE

The speakerphone enables calls to be made and received without the use of the handset.The DS 5021D, DS
5014D,iDCS 28D keyset and the iDCS 18D keyset can have a Full Duplex Speakerphone Module added. All ITP
phones are half duplex speaker phones.

4.35

STATION LOCK

With a programmable personal station passcode, any keyset or single line station can be locked and
unlocked to control use of each telephone.There are two lock options: 1=LOCKED OUTGOING and 2=LOCKED
ALL CALLS. See the following table for more details.

0

UNLOCKED

Make Outside Calls YES NO NO

Receive Outside Calls YES YES NO

Make Intercom Calls YES YES NO

Receive Intercom Calls YES YES NO

LOCKED OUTGOING 2LOCKED ALL CALLS

1

TERMINAL STATUS INDICATOR

iDCS keysets are equipped with a terminal status indicator lamp. The terminal status indicator light is posi­tioned on the top right corner of the keyset above the display. The terminal status indicator is a tri-colored
(red, green, and amber) light that provides greater visibility of your keysets status than the individual key
LEDs.The terminal status indicator provides the following indications:

– Busy/Off Hook Steady Red
– Intercom Ring Flashing Red
– Outside Call Ring Flashing Green
– Recall Ring Flashing Amber
– Message Waiting Flashing Red
– Do Not Disturb Fast Flash Red at 1 Second Intervals

TRI-COLORED LIGHTS

Samsung keysets have keys equipped for tri-colored LED indications (green,red and amber). To avoid confu­sion, your calls always light green, other calls show red and recalls light amber.

document for the number of tri-colored lights per keyset model.

See Hardware Section of this

VOLUME SETTINGS

Each keyset user may separately adjust the volume of the ringer, speaker, handset receiver, background
music, page announcement and off-hook ring tone.

WALL-MOUNTABLE KEYSETS

Each keyset and 64 button module can be wall mounted by reversing the base wedge.

4.36

DISPLAY FEATURES

Account Code Display

Call Duration Timer

Call for Group Identification

Call Logs

Call Processing Information

Caller ID Information

Calling Party Name

Calling Party Number

Conference Information

Date and Time Display

Dial by Name

Dialed Number

Enhanced Station Programming

Identification of Recalls

Identification of Transfers

Message Waiting Caller Number

Outside Line Identification

Override Identification

Programmed Message Display

Soft Keys

Stopwatch Timer

Text Messaging

UCD Supervisor Displays

4.3 DISPLAY FEATURES DESCRIPTIONS

ACCOUNT CODE DISPLAY

Account codes are conveniently displayed for easy confirmation. If entered incorrectly, users may press the
ACCOUNT key again and reenter the account code.

CALL DURATION TIMER

The system can automatically time outside calls and show the duration in minutes and seconds.Station users
may manually time calls by pressing the TIMER button.

CALL FOR GROUP IDENTIFICATION

Calls ringing to a station group pilot number can be programmed in several ways to display various combi­nations of the following information: Station group number, Station Group Name, Caller ID Name and Caller
ID Number. Consult your Service Technician for setup options and operation. Processing outside calls
through Samsung Voice Mail System is required to receive Call for Group Number & Group Name display.

CALL LOGS

Display keyset users may view telephone numbers in incoming and outgoing call logs. With the press of a
button the entry can be cleared, dialed or the CID Name,Number and Date of a specific call can be reviewed.

CALL PROCESSING INFORMATION

During everyday call handling, the keyset display will provide information that is helpful and in some cases
invaluable. Displays such as [CALL FROM 203], [TRANSFER TO 202], [701: RINGING], [TRANSFER FM 203], [708
busy], [Camp on to 204],[Recall from 204],[Call for 501],[message from 204] and [FWD ALL to 204] keep users
informed of what is happening and where they are. In some conditions, the user is prompted to take action
and in other cases the user receives directory information.

CALLER ID INFORMATION

Caller ID information is dependent on the use of display keysets.The following list explains the displays that
are used with Caller ID.

4.37

Name / Number Display

During normal incoming CO calls,Caller ID name and number can be display simultaneously in the display of
each keyset. When receiving a transferred CO call, each display keyset user can decide if he/she wants to see
the Caller ID name or Caller ID number in the display. Regardless of which one is selected to be seen first,the
NND key is pressed to view the other piece of CID information.

Next Call

In the event that there is a call waiting or a camped-on call at the user’s keyset,the user can press the NEXT
key to display the Caller ID information associated with the next call in queue at the station. Either the CID
name or CID number will show in the display depending on the N/N (MMC 119) selection.

Save CID/ANI Number

At any time during an incoming call that provides CID information,the user may press the SAVE key. This saves
the CID number in the Save Number feature. Pressing the SAVE number redial key will dial the CID number.
The system must be using LCR to dial the saved number.

Store CID/ANI Number

At any time during an incoming call that provides CID information, the user may press the STORE key.This
saves the CID number as a speed dial number in the personal speed dial list.The system must be using LCR
to dial the stored number.

Inquire Park/Hold

When a user is informed that an incoming call is on hold or has been parked,the user may view the Caller ID
or ANI information before he/she retrieves the call.This will influence how the user chooses to handle the call.

CID/ANI Review List

This feature allows display keyset users to review CID information for calls sent to their stations. This list can
be from ten to fifty calls in a first in, first out basis. The list includes calls that were answered and calls that rang
the user’s station but that were not answered. When reviewing this list, the user can press one button to dial
the person back. The system must be using LCR to dial the stored number.

Investigate

This feature allows selected stations with a special class of service to investigate any call in progress. If
CID/ANI information is available for an incoming call,the selected stations can know to whom the OfficeServ
7100 user is speaking. On outgoing calls,the selected stations can see who was called.After investigating, the
selected stations may barge-in on the conversation,disconnect the call or hang up.

Abandon Call List

The system has a system-wide abandon call list that stores CID/ANI information for calls that rang but were
not answered.The list is accessed using the operator’s passcode. When reviewing this list, you are provided
options to CLEAR the entry or DIAL the number.You can use the NND key to toggle between the CID name,
CID or ANI number and the date and time the call came in. The system must be using LCR to dial numbers
from the abandon call list.The abandoned call list will store up to 100 unanswered calls.

CALLING PARTY NAME

For intercom calls,display keysets show the calling party’s name before answering.The names must be stored
in the system directory list and can be up to 11 characters long.

4.38

CALLING PARTY NUMBER

When an intercom call is received,all display stations show the calling party’s extension number before the
call is answered.

CONFERENCE INFORMATION

When a conference is set up, each extension and outside line number is displayed at the controlling station
when it is added.When a station is added, its display shows [Conf with xxx] alerting the user that other par­ties are on the line.

DATE AND TIME DISPLAY

In the idle condition, the current date and time are conveniently displayed.Display keysets can have a 12 or
24 hour clock in either the ORIENTAL or WESTERN display format with information shown in upper case or
lower case letters.

DIAL BY NAME

Each station and speed dial number can have an associated directory name. Any station or speed dial num­ber can be selected by scrolling alphabetically through a directory list. There are three directories:

1. System wide speed dial list

2. Personal speed dial list

3. Station directory list

This online “phone book” allows display keyset users to look up and dial any speed dial number or station in
seconds.

DIALED NUMBER

When an outside call is made, digits are displayed as the user dials them. If the display indicates an incorrect
number was dialed, the user can quickly hang up before billing begins.

ENHANCED STATION PROGRAMMING

Personal programming options are easier to select and confirm with the help of the display.

IDENTIFICATION OF RECALLS

Hold recalls and transfer recalls are identified differently than other ringing calls. Hold recalls indicate the
recalling line or station number and the associated name.Transfer recalls indicate the recalling line or station
and where it is coming from.

IDENTIFICATION OF TRANSFERS

The display will identify who transferred a call to the user.

MESSAGE WAITING CALLER NUMBER

When the message indication is on, pressing the MESSAGE button displays the station number(s) of the per­son(s) who have messages for the user. Display keyset users can scroll up and down to view message indica­tions.

4.39

OUTSIDE LINE IDENTIFICATION

Each line can be identified with an 11 character name. Incoming calls display this name before the call is
answered.This feature is helpful when individual lines must be answered with different greetings.

OVERRIDE IDENTIFICATION

If another station barges-in on a user’s conversation, the display will alert the user with a [Barge from 2xx] dis­play if the system is set for barge-in with tone.

PROGRAMMED MESSAGE DISPLAY

Preprogrammed station messages set by other stations are displayed at the calling station’s keyset.

SOFT KEYS

Below the display, there are three soft keys and a SCROLL button.These keys allow the user to access features
in his/her class of service without requiring the keyset to have designated feature keys.

STOPWATCH TIMER

Display keyset users find this feature very convenient to time meetings,calls and other functions. Users sim­ply press once to start the timer and press again to stop the timer.

TEXT MESSAGING

This feature allows two display keyset users to respond to each other with preprogrammed messages. After
receiving an Off Hook Voice Announcement or Station Camp-On, you may respond with a text message while
continuing to talk and listen to your outside party. The other station can view this message and take the
appropriate action or respond back with another text message.

Up to 24 display station users can program their own individual ten (10) text messages that can be sent to
another display keyset. Only the display keysets that are allowed in the system programming (MMC 611) will
receive the (TMSG) text message softkey in the display and can use this feature.

UCD SUPERVISOR DISPLAYS

When a UCD supervisor key is pressed, supervisors can view information about the UCD group, calls or
agents.

Call Screen

This allows the supervisor to view how many calls are in queue, the longest wait time, how many calls have
been received today, what the average time in queue is and how many calls were abandoned.

Agent Screen

This allows the supervisor to monitor how many agents are logged in, check each agents status (IN GROUP,
OUT OF GROUP, or DND), view each agents total number of calls, average call length or average ring time.

Note: Accessing this screen will also allow a Supervisor to change the status of each agent (IN GROUP, OUT
OF GROUP, or DND).

4.40

Idle display shows extension, name, day, date and
time.

This station is camped-on to extension 203 and is
waiting for 203 to answer.

This station in the sales department is receiving a
group call from Mr.Smith.

This display tells you this is a new incoming call to the
sales department.

This station is calling station 203 which is currently
busy.

This station is receiving an off-hook voice
announcement from station 203.

This station is on a conference call with John,
extension 203. Assume other parties will hear your
conversation.

This station is on a conference call with extension 202
and trunk 702 and has the option to add two more
parties.

This station is transferring a call to John at
extension 203.

This station is receiving a call from extension 201.

This station is setting the Do Not Disturb feature. This station is speaking on trunk 703.

209:Tim Kelly
FRI 23 Sep 02:54

Call for 501
202 Mr. Smith

203: Busy
CBK MSG CAMP ®

Conf with 203
John

Transfer to 203
John

DO NOT DISTURB
ON OFF

Camp on to 203
Wait for answer

Call for 501
706 Local #6

OHVA from 203

REJECT

CONF:202 702

CONF®

Call from 201
Operator

703 Local 3
CONF PAGE MUTE ®

SAMPLE DISPLAYS

Display model keysets have a large,easy-to-read,32 character liquid crystal display.Helpful call processing infor­mation is provided so everyday call handling is quick and easy. Here are just some of the displays you may see.

4.41

SAMSUNG TELECOM
CALL FOR:500

This display shows an incoming call from
Samsung Telecom ringing at group 500.

13054264100
702:RINGING

This display shows an incoming call from 1-305­426-4100 on Line 702 ringing directly at your
station.

SAMSUNG TELECOM
CLEAR NND DIAL

à

This display shows an entry in a station review
list showing the three initial options.The arrow
indicates other options available to you by
pressing the SCROLL key.

SAMSUNG TELECOM
BARGE NND DROP

This display shows an investigation of a station
that is talking to Samsung Telecom. Investigator
can BARGE-in to the conversation,DROP the call
from the system or examine further NND
information.

This display shows the information on the
abandoned call list.This call came in on May 25
at 9:41 on line 702.The user can CLEAR the
entry,DIAL the caller back or examine further
NND information.

A.M.

TALKING TO:203
BARGE DROP

13054264100
TRANSFER FM 201

This display shows a call from 1-305-426-4100
that has been transferred to you from station

201.

05/25,09:41,702
CLEAR NND DIAL

SAMSUNG TELECOM

ANS NND IGNORE

This display is seen while using the INQUIRE
feature.It shows the three options available
while you are checking on a held or parked call.

13054264100

NEXT NND ANS

This display is seen while examining calls in
queue at your keyset.

This display can be seen when investigating an
intercom call.The investigator can BARGE-in or
DROP the connection.

SAMPLE CALLER ID

4.42

average time in
queue is 03:51

The average time on hold (waiting to be
answered) is three minutes and 51 seconds.

005 calls in
queue now

There are five calls currently waiting to be
answered by the UCD group.

201: answered
065 calls today

The agent at station 201 has answered 65 calls
today.

124 calls
received today

The UCD group has received 124 calls today.

There are six members in the group.Four of the
members are currently logged in.

202: Sondra
STATUS: OUT

longest wait
time is 02:24

The longest call on hold (waiting to be
answered) was for two minutes,24 seconds.This
data applies to all calls since the supervisor data
was last cleared.It does not necessarily
represent calls currently in queue.

06 available
04 logged in

201: average
call time 04:43

The average call length for station 201 is four
minutes and 43 seconds.

Station 202 is currently out of the group.(The
display can also show IN GROUP and DND.)

SAMPLE UCD DISPLAYS

4.43

AUTO ATTENDANT FEATURES

Application Backup and Restore

Automatic Self Configuration

Caller ID Routing

Camp-On Support

Fax Detection and Routing

Global Operator Access

Interruptible Voice Prompts

Menu Tree Routing

Music-On-Hold Support

Multiple Language Support

Password Security

Question & Answer Forms

Recordable System Prompts

Schedule-Oriented Call Processing

Special Events Scheduler

System Activity Reports

Transfer Direct to Mailbox

Voice Prompted Programming

Web Programming

4.4 AUTOMATED ATTENDANT FEATURES
DESCRIPTIONS

APPLICATION BACKUP AND RESTORE

The customer’s automated attendant application data can be backed up for archiving and restoration pur­poses.

AUTOMATIC SELF CONFIGURATION

During the initial setup of the phone system the automated attendant will automatically set up greetings and
menus used in a typical install. This greatly reduces system setup time. By default the system will create day
and night menus that allow users to dial any extension or press 0 for the operator.

CALLER ID ROUTING

If the customer’s Central Office provides Caller ID this information can be used by the automated attendant
to identify and route calls.

CAMP-ON SUPPORT

The automated attendant can be configured so that calls transferred to a busy station can be “camped on”to
the station, causing it to ring with a special off-hook ring tone even while in a call.

FAX DETECTION AND ROUTING

The OfficeServ 7100 automated attendant can detect a fax call and transfer it to any extension in the system.
This detection can be enabled in any menu and assigned to different destinations for each menu.

GLOBAL OPERATOR ACCESS

Callers connected to the automated attendant can press 0 at any time to be transferred to the operator
group.This feature requires that a valid operator group be defined in MMC 600.

INTERRUPTIBLE VOICE PROMPTS

Users may dial a menu option at any time during a prompt or greeting, without the need to wait for that
option to be spoken aloud.This is very useful for users who are familiar with the options and wish to speed
up the process.

4.44

MENU TREE ROUTING

The automated attendant routes calls through a menu tree structure.Menus are able to process callers by a
variety of means, such as: digits entered, caller ID,or DNIS information. Callers may be transferred to a multi­tude of destinations such as stations, groups, the voicemail directory, or 'Question and Answer' applications.
Menus can be cascaded together to form complex application trees.

MUSIC-ON-HOLD SUPPORT

Music or announcements may be recorded into the automated attendant and used in the phone system as
Music-On-Hold.The recorded announcement or music will play in a continuous loop and may be used to pro­vide custom on-hold announcements or promotional messages.

MULTIPLE LANGUAGE SUPPORT

The OfficeServ 7100 automated attendant supports up to 3 simultaneous languages. The default language is
English (United States).Spanish (Castilian) and French (Canadian) are also installed by the factory as standard
languages. A list of available languages can be obtained through your local authorized Samsung service
provider.

PASSWORD SECURITY

Automated attendant administration is password protected to prevent unauthorized access.

QUESTION & ANSWER FORMS

This feature allows the OfficeServ 7100 to be used to conduct surveys or collect responses to a questionnaire.
Answers can be collated and stored in a specific mailbox or split into many different mailboxes. This is a use­ful tool any time you need to collect specific information from a caller but do not want to devote a staff mem­ber to take the calls directly.Answer messages can be prefixed with an optional header message, which helps
in transcription by preventing silence in the event the caller skips a question. There is no fixed limit to the
number of questions in a Q&A application, nor is there a fixed limit to the number of possible Q&A applica­tions.

RECORDABLE SYSTEM PROMPTS

The OfficeServ 7100 automated attendant includes an integrated voice studio that allows you to edit or re­record any prompt in the system. You can also create new prompts in order to help unify your company
image.

SCHEDULE-ORIENTED CALL PROCESSING

The OfficeServ 7100 automated attendant processes calls according to an administrator controlled schedul­ing table.This table determines which mode of operation the system will run in (day, night, holiday, etc). Each
programming object in the automated attendant can be configured to route calls differently depending on
the active operating mode.The schedule table can set mode by individual port,time of day, day of the week,
and calendar date. Up to 99 modes can be created, and the system administrator can manually override the
schedule at any time from a touchtone telephone.

SPECIAL EVENTS SCHEDULER

When your business closes because of a holiday or a special event the OfficeServ 7100 can provide appropri­ate prompting to your callers by using the scheduling feature. Events can be pre-programmed to activate
automatically or activated on the fly by an administrator.

4.45

SYSTEM ACTIVITY REPORTS

The OfficeServ 7100 provides many useful automated attendant reports. These reports can be used to man­age traffic patterns as well as to detect misuse of the system.Administrators can view these reports from the
web programming interface.

TRANSFER DIRECT TO MAILBOX

The OfficeServ 7100 automated attendant can transfer callers directly to a voicemail box without the need to
ring a station first.This is handy for things such as night time message taking or for playing announcements,
such as directions, to a customer.

VOICE PROMPT PROGRAMMING

The OfficeServ 7100 provides a robust telephone user interface (TUI) for automated attendant programming.
This TUI allows administrators the ability to record prompts and change operating modes.

WEB PROGRAMMING

Configuration of the OfficeServ 7100 automated attendant and voice mail is performed through a web­based application called OfficeServ WebManagement which runs on an embedded web server inside the
system’s main processor. This allows the automated attendant to be programmed from any PC on the LAN
that has Internet Explorer installed.With proper router configuration the web server can be accessed remote­ly from anywhere on the internet.

4.46

VOICE MAIL FEATURES

Availability Schedule

Administration Mailbox

Answering Machine Emulation

Automatically Forward Messages

Automatically Log In

Automatic Self Configuration

Busy Station Queuing

Callbacks

Call Blocking

Date / Time Stamp

Direct Messaging / Quick Memos

E-Mail Gateway

Find Me

Flexible Numbering Plan

Follow Me

Grouping / Sorting of Messages

Group Mailboxes

Individually Defined Mailboxes and Stations

Keyset Display and Soft Key Support

Mailbox Backup and Restore

Message Delivery Options

Message Length Controls

Message Notification

Message Playback Options

Message Undelete

Message Unsend

Message Waiting Indication

Minimum Password Length

Multiple Alphabetical Directories

Multiple Personal Greetings

Name Addressing

Network Mailboxes (AMIS)

Night Intercept

Park and Overhead Page

Personal Mailbox Administration

Personal Single Digit Options

Programmable Message Retention

Retrieve Public Caller

Schedule Future Delivery

Subscriber Administration

Unified Voicemail

Voice Prompted Programming

4.5 VOICE MAIL FEATURES DESCRIPTIONS

AVAILABILITY SCHEDULE

OfficeServ 7100 voicemail subscribers can configure a weekly availability schedule that lets the system know
when they will be available to take calls. Calls made outside of normal working hours will be sent directly to
the user’s voicemail box.

ADMINISTRATION MAILBOX

Subscribers can be designated as Mailbox Administrators,giving them the added functionality of being able
to record and send broadcast messages.

ANSWERING MACHINE EMULATION

This feature allows you to hear calls being left in your voicemail box through the speaker of your keyset, sim­ilar to a home answer machine.This feature is not available across the network.

AUTOMATICALLY FORWARD MESSAGES

Voicemail boxes in the OfficeServ 7100 can be configured to automatically forward messages to another
mailbox optionally leaving a copy in the original mailbox.

4.47

AUTOMATICALLY LOG IN

A user’s voicemail can be configured such that upon calling in to the voicemail they are automatically logged
in to their mailbox without being prompted for a password.

AUTOMATIC SELF CONFIGURATION

During the initial setup of the phone system the OfficeServ 7100 will automatically create mailboxes for each
station in the system, greatly reducing system setup time.

BUSY STATION QUEUING

An administrator may configure a voicemail box to allow queuing when the subscriber’s phone is busy.
Callers are given an option to hold for the busy station and can be informed of their position in queue and
the estimated hold time.

Note: Each queued caller will consume a voicemail port.

CALLBACKS

When listening to voice mail messages subscribers are given the option to automatically call back the person
who left the message.This call back feature may be allowed for internal calls and / or external calls. For exter­nal calls the number called back is determined by Caller ID,which requires that Caller ID be received from the
phone company.Long distance callback numbers can be blocked if desired.

CALL BLOCKING

The administrator may grant voicemail subscribers the option to enable call blocking. When activated, call
blocking prevents the voicemail and automated attendant from trying to call the subscriber’s keyset,instead
forwarding them straight to the subscriber’s voicemail box.

DATE / TIME STAMP

All voicemail messages are stamped with the date and time they were received. This information is spoken to
the subscriber before the message by default, but can be set to only be spoken upon request.

DIRECT MESSAGING / QUICK MEMOS

The OfficeServ 7100 allows voicemail subscribers to quickly leave voice messages for other subscribers,with­out the need to actually call the subscriber.

E-MAIL GATEWAY—

S

ee Unified Voicemail

FIND ME

If authorized to do so, a subscriber can create a list of stored telephone numbers for their mailbox. When
callers reach the subscribers voicemail they are given the option to try to locate the subscriber.The OfficeServ
7100 will dial through the stored telephone number list attempting to reach the subscriber. If the subscriber
is not reached or chooses to reject the call, the caller will be sent to the subscriber’s voicemail box.

FLEXIBLE NUMBERING PLAN

The OfficeServ 7100 voicemail is capable of distinguishing between similar dialing strings. For example mail­boxes 2,201,and 2011 can all coexist without risk of callers being misdirected.This is very useful in situations
where one subscriber may require multiple voicemail boxes. The voicemail can accommodate mailboxes with
as few as 1 or as many as 10 digits.

4.48

FOLLOW ME

If authorized to do so,a subscriber can choose to have callers that reach their voicemail box to be forwarded
to another destination, such as a cell phone. The OfficeServ 7100 will dial the new destination and prompt
the subscriber to accept or reject the call. If the subscriber is not reached or chooses to reject the call, the
caller will be sent to the subscriber’s voicemail box.

GROUPING / SORTING OF MESSAGES

If authorized to do so,a subscriber can choose to have callers that reach their voicemail box to be forwarded
to another destination, such as a cell phone. The OfficeServ 7100 will dial the new destination and prompt
the subscriber to accept or reject the call. If the subscriber is not reached or chooses to reject the call, the
caller will be sent to the subscriber’s voicemail box.

GROUP MAILBOXES

The OfficeServ 7100 provides the ability to create voicemail boxes that are associated to a station group
rather than a single station.

INDIVIDUALLY DEFINED MAILBOXES AND STATIONS

The OfficeServ 7100 allows creation of voicemail boxes that do not have associated stations.This is ideal for
creating announcement mailboxes or for allowing remote users to have voicemail without actually being a
part of the phone system.

KEYSET DISPLAY AND SOFT KEY SUPPORT

For subscribers who have a station equipped with a display the OfficeServ 7100 voicemail application can
provide additional functionality.The display will be used to display notification of new messages. Also, when
navigating the voicemail options the display will enable special soft key commands for faster navigation
through the system.

MAILBOX BACKUP AND RESTORE

The customer can backup mailbox data for archiving and restoration purposes.

MESSAGE DELIVERY OPTIONS

When creating a quick memo or messaging another subscriber a subscriber may set any of a number of pri­ority delivery options. Messages can be flagged any of the following: Urgent Priority, Return Receipt Request,
Callback Request, Private, or Reply Required.

MESSAGE LENGTH CONTROLS

The administrator can configure many options to control the usage of disk space in the OfficeServ 7100
voicemail. These options include setting the maximum number of messages a mailbox can take, the maxi­mum greeting length a subscriber can record, and the maximum length of messages left by a caller. The
administrator can even configure an entire mailbox to be automatically deleted after a certain period of time.
These options help to more efficiently manage message storage space and prevent abuse of the system.The
maximum voice mail message length capability is 2.5 hours.

MESSAGE NOTIFICATION

The OfficeServ 7100 voicemail can alert subscribers of messages in a variety of ways. In addition to the nor­mal keyset indicator, the subscriber can be notified via: cell phone, pager, and e-mail. Any or all of these
options can be enabled.This allows subscribers a great deal of flexibility in how and where they receive their
messages.

4.49

MESSAGE PLAYBACK OPTIONS

Subscribers are given a wide variety of options when listening to messages.In addition to the standard play,
pause, rewind, fast forward, replay, delete, forward, and reply subscribers can: adjust the volume of messages
up or down, increase the playback speed of the recording, or choose to scan messages by playing only the
first few seconds of each message.

MESSAGE UNDELETE

When a message is deleted by a user it is flagged for deletion during the nightly maintenance, which takes
place at 3 a.m.The OfficeServ 7100 voicemail allows subscribers to retrieve deleted messages anytime before
the daily maintenance has run. This is extremely useful for those occasions where a subscriber accidentally
deletes a message or finds they missed one critical piece of information from the message.

MESSAGE UNSEND

A subscriber may choose to unsend a message any time before the recipient has listened to the message. The
message will be immediately purged from the recipient’s mailbox.

MESSAGE WAITING INDICATION

The OfficeServ 7100 will automatically update message waiting indicators when a new voicemail message
arrives. Additionally, subscribers who have a display keyset will be shown the total number of new messages
in their mailbox.

MINIMUM PASSWORD LENGTH

The administrator can set a minimum length for subscriber passwords.Password length can be set from 0 (no
minimum length) to 8 digits.This feature is useful for situations where enhanced security is required.

MULTIPLE ALPHABETICAL DIRECTORIES

The OfficeServ 7100 voicemail application allows the creation of up to 1000 unique directories. These direc­tories are used by both the voicemail and automated attendant applications to allow callers and subscribers
to dial or message subscribers based upon their name rather than their station number.

MULTIPLE PERSONAL GREETINGS

The OfficeServ 7100 voicemail recognizes five different reasons why a subscriber does not answer a call.
These reasons are referred to as 'Call Coverage Conditions'. The voicemail administrator can allow a sub­scriber to assign a different personal greeting to each Call Coverage Condition. Subscribers may record a pool
of up to 9 different custom greetings to assign to Call Coverage Conditions.

NAME ADDRESSING

This feature allows a subscriber to address messages to other subscribers by name instead of by mailbox
number,eliminating the need to look up numbers or carry personal directories while traveling.

NETWORK MAILBOXES (AMIS)

The OfficeServ 7100 voicemail application is AMIS (Audio Messaging Interchange Specification) compliant.
The AMIS network provides the ability to retransmit voicemail messages from one voicemail unit to another.
Any voicemail application that is AMIS compliant can send messages to or receive messages from the
OfficeServ 7100 voicemail. This is particularly useful in network environments where more than one voice­mail unit is in use.

4.50

NIGHT INTERCEPT

If a subscriber configures their availability schedule the system will automatically intercept calls made after
hours. Instead of attempting to ring the subscriber at their station, the caller is immediately shunted to the
voicemail box to leave a message.

NOTE: For this feature to work properly calls must be routed to the subscriber through the automated atten­dant.

PARK AND OVERHEAD PAGE

For those subscribers who are frequently away from their desk, the OfficeServ 7100 voicemail provides a Park
and Page capability.When a caller reaches one of these subscribers they can be given the option to page the
subscriber.The subscriber is then paged and given the option to pick up the caller. If the subscriber rejects
the call or does not respond the caller is routed to the subscriber’s voicemail box.

PERSONAL MAILBOX ADMINISTRATION

The OfficeServ 7100 voicemail application provides an extensive telephone user interface for subscribers to
use for configuration of their mailbox. From this interface users can configure every aspect of their mailbox
such as: changing passwords, recording and editing greetings, setting up stored telephone numbers,setting
availability schedules, and more.

PERSONAL SINGLE DIGIT OPTIONS

The OfficeServ 7100 voicemail provides the administrator the ability to configure single digit options for a
subscriber’s mailbox.When callers reach the subscriber’s voicemail they are presented with the ability to use
these single digit options. This feature is useful for giving callers the ability to dial other departments or
access automated attendant functions.

PROGRAMMABLE MESSAGE RETENTION

The administrator may set a specific time limit to store messages for a subscriber’s voicemail box. When a
message has not been listened to for this length of time it will be automatically deleted.This option is con­figured on a per-mailbox basis.

RETRIEVE PUBLIC CALLER

If a caller is holding or leaving a message for a subscriber and that subscriber logs in to their mailbox, they
will be notified that a caller is currently waiting for them and asked if they wish to retrieve the caller. The sub­scriber can then choose to speak to the caller or send them to the voicemail box to leave a message.

SCHEDULE FUTURE DELIVERY

The OfficeServ 7100 voicemail application allows subscribers to set a future delivery date when attempting
to send a quick memo or messaging another subscriber. This is very useful for creating “to-do” lists, or for
sending such things as meeting or holiday reminders.

SUBSCRIBER ADMINISTRATION

The OfficeServ 7100 provides an administrator access to a telephone user interface for system administra­tion. The system administration interface allows the administrator to create, delete, or edit voicemail boxes.
Edit mode allows access to things such as resetting passwords and entering directory names.

4.51

VOICE PROMPTED PROGRAMMING

The OfficeServ 7100 provides a robust telephone user interface (TUI) for voicemail configuration. This TUI
allows administrators the ability to manage subscriber mailboxes. It also provides subscribers the ability to
configure almost every aspect of their mailbox without the need to memorize a complicated series of key­strokes.

UNIFIED VOICEMAIL

Samsung’s Unified Voicemail solution allows users to receive voicemail and fax messages directly in their
email inbox through a feature called the E-Mail Gateway. Unified voicemail provides a vast array of function­ality from listening to messages from any sound-enabled device that can access your email to archiving
important messages. This functionality provides a simple,secure,and personalized way to access a voicemail
box without the need to remember command sequences or phone numbers.

The E-Mail Gateway feature supports delivery of any Samsung mailbox message,including voicemail and fax
mail items. Delivery is configured on a per-user basis, and supports delivery to any standard SMTP mail serv­er. Users can view these emails from any standard email client, such as Microsoft® Outlook. The maximum
length of an e-mail gateway file attachment is 12 minutes. E-mail gateway messages of more than 10 min­utes will only send a notification.

Two different Unified Voicemail email styles can be defined. Notification Only emails include a complete
detailing of both the caller’s information and the message status.Delivery emails include this information in
addition to a file attachment of WAV (for voicemail) or TIF (for fax mail).

Once in the user’s email inbox the message can be archived or forwarded just like any other email. Voicemails
delivered to a user’s email inbox can optionally be deleted from the voicemail system to minimize mailbox
clutter and reduce system overhead.

The E-Mail Gateway feature can be enabled for up to 5 users by default. An additional license can allow the
system to provide the feature to all users.Unified Voicemail also allows an administrator to be notified in the
event of a problem in the E-Mail Gateway performance.

NOTE: Some features require optional hardware.Ask your authorized Samsung Dealer for details.

4.52

SMDR

REPORT

FOR

[STA

Miami

] Mar/21/1999

13:49

T EXT

AUTH

TRK

MM/DD

STT.TIME

DURATION

FG

DIALED

DIGIT

ACCOUNT

CODE

1 3951

725

03/21

13:51:17

00:00:08

IA

1 3951

725

03/21

13:51:25

00:00:14

IT

1 217

744

03/21

13:51:29

00:00:14

IA

1 235

725

03/21

13:51:39

00:00:06

T

1 219

726

03/21

13:51:25

$

10.75

O

3056401067

*1234567890#

1 217

744

03/21

13:51:43

00:00:40

I

1 278

725

03/21

13:53:40

00:00:07

O

18007864782

1 3951

726

03/21

13:54:45

00:00:07

IA

1 219 03/21

13:55:03

GROUP

OUT

1 3951

726

03/21

13:54:52

00:00:30

IT

1 217

726

03/21

13:55:22

00:00:16

TT

1 235 03/21

13:55:30

DND

ON

1 218

726

03/21

13:55:38

00:00:33

TT

1 235 03/21

13:57:50

DND

OFF

1 279

6398

727

03/21

13:57:32

$

13.25

O

3056401066

1 219 03/21

14:00:45

GROUP

IN

1 219

726

03/21

13:56:11

00:05:38

T

1 296

725

03/21

13:54:40

00:07:06

O

3055922900217

1 219

717

03/21

14:03:57

00:00:15

O

19544530000

*1234567890#

Call Type F

lag D

efinitions

0

Outgoing C

all

DE

DISA call with er

ror

I

Incoming C

all

T

Transferred call that

DI

DISA call in was t

erminat

ed

DO

DISA call out

IT

Incoming tr

ansfer

FO

Outgoing r

ecord of

FI

Incoming call f

orwarded t

o

forwarded call an ex

ternal numb

er

IA

Incoming R

ing

OT Outgoing tr

ansfer - Out

going call

Time Bef

ore Being

made and tr

ansf

erred

Answ

ered

TT

Caller r

eceived a tr

ansferred

call and tr

ansferred it again

Account C

ode

1–12 Digits

Telephone N

o.Dialed

1–18 Digits

Call Type F

lag

2 Char

acters

Call Dur

ation

Hrs:M

ins:S

ecs

or Call C

ost

Time C

all M

ade

or Rec

eived

Hrs:M

ins:S

ecs

Date Call M

ade

or Rec

eived

Month:Da

y

Authorization C

ode

4 Digits

Tenant

1 Digit

C.O.Line No

.

2–4 Digits

Extension

2–4 Digits

4.53

4.6 SAMPLE SMDR PRINTOUT

(WITHOUT CALLER ID)

Caller ID N

umber

1–15 Digits

Caller ID N

ame

1–15 Char

acters

SMD

R REPORT

FOR

[STA

Miami

] Mar/21/99

13:49

T EXT

AUTH

TRK

MM/DD

STT.TIME

DURATION

FG

DIALED

DIGIT

ACCOUNT

CODE

CID/ANI

NUMBER

CID/ANI

NAME

1 3951

725

03/21

13:51:17

00:00:08

IA

1 3951

725

03/21

13:51:25

00:00:14

IT

13055922900

SAMSUNG

TELECOM

1 217

744

03/21

13:51:29

00:00:14

IA

1 235

725

03/21

13:51:39

00:00:06

T

13055922900

SAMSUNG

TELECOM

1 219

726

03/21

13:51:25

$

10.75

O

3056401067

*1234567890#

1 217

744

03/21

13:51:43

00:00:40

I

13055559748

PIZZA

DELIVERY

1 278

725

03/21

13:53:40

00:00:07

O

18007864782

1 3951

726

03/21

13:54:45

00:00:07

IA

1 219

03/21

13:55:03

GROUP

OUT

1 3951

726

03/21

13:54:52

00:00:30

IT

13055922900

SAMSUNG

TELECOM

1 217

726

03/21

13:55:22

00:00:16

TT

13055922900

SAMSUNG

TELECOM

1 235

03/21

13:55:30

DND

ON

1 218

726

03/21

13:55:38

00:00:33

TT

13055556420

PIZZA

DELIVERY

1 235

03/21

13:57:50

DND

OFF

1 279

6398

701

03/21

13:57:32

$

13.25

O

3056401066

1 219

03/21

14:00:45

GROUP

IN

1 219

726

03/21

13:56:11

00:05:38

T

13055922900

SAMSUNG

TELECOM

1 296

725

03/21

13:54:40

00:07:06

O

3055922900217

Call Type F

lag D

efinitions

0

Outgoing C

all

DE

DISA call with er

ror

I

Incoming C

all

T

Transferred call that was

DI

DISA call in terminat

ed

DO

DISA call out

IT

Incoming tr

ansfer

FO

Outgoing r

ecord of

FI

Incoming call f

orwarded t

o

forwarded call an ex

ternal numb

er

A

Abandoned c

all

OT Outgoing tr

ansfer - Out

going call

IA

Incoming R

ing

made and tr

ansf

erred

Time Bef

ore Being

TT

Caller r

eceived a tr

ansf

erred

Answ

ered

call and tr

ansferred it again

Account C

ode

1-12 Digits

Telephone N

o.Dialed

1–18 Digits

Call Type F

lag

2 Char

acters

Call Dur

ation

Hrs:M

ins:S

ecs

or

Call C

ost

Time C

all M

ade

or Rec

eived

Hrs:M

ins:S

ecs

Date Call M

ade

or Rec

eived

Month:Da

y

Authorization

Code

4 Digits

C.O.Line No

.

2–4 Digits

Extension

2–4 Digits

4.7 SAMPLE SMDR PRINTOUT

(WITH CALLER ID/ANI NUMBER)

4.54

4.8 SAMPLE OF UCD EMBEDDED REPORT

============================================================
UCD GROUP 529 : SALES

FROM: SUN 02 Feb 00:00
TO : SUN 02 Feb 02:54

CALL STATISTICS
===============

AVERAGE RING TIME(TIME TO ANSWER)......00:40

NUMBER OF TIMES ALL AGENTS BUSY........00002

AVERAGE TIME IN QUEUE..................00:51

TOTAL CALLS RECEIVED...................00011

LONGEST QUEUE TIME(TODAY)..............02:14

TOTAL CALLS ABANDONED..................00004

AGENT STATISTICS
================
MEMBER AGENT NAME CALLS AVERAGE RING

ANSWERED CALL TIME TIME

-----------------------------------------------------------­01 210 JOHN 0002 01:55 00:05
02 211 SAM 0001 02:18 00:06
03 208 MIKE 0003 01:22 00:04
04 207 PETER 0001 03:16 00:05
============================================================
UCD GROUP 515 : SUPPORT

FROM: MON 03 Jan 08:30
TO : SUN 02 Jan 02:54

CALL STATISTICS
===============

AVERAGE RING TIME(TIME TO ANSWER)......00:07

NUMBER OF TIMES ALL AGENTS BUSY........00005

AVERAGE TIME IN QUEUE..................01:06

TOTAL CALLS RECEIVED...................00023

LONGEST QUEUE TIME(TODAY)..............01:02

TOTAL CALLS ABANDONED..................00001

AGENT STATISTICS
================
MEMBER AGENT NAME CALLS AVERAGE RING

ANSWERED CALL TIME TIME

----------------------------------------------------------­01 223 FRED 0012 02:33 00:08
02 213 JANE 0010 01:04 00:04

RID

4.55

4.9 UCD CALL STATISTICS

CALLS IN QUEUE NOW

How many calls are currently in queue.This statistic is a real time statistic and so will not print on a report.

ABANDONED CALLS

This shows the number of callers that reached the UCD group,but hung up before being answered. A high num­ber probably means that there are not enough agents available and the wait time is too long.

AVERAGE RING TIME

This is calculated from the time an agent begins to ring until the time an agent answers the call, this does not
include ringing at an agent station that does not answer or is logged out because of the ring next option.

NUMBER OF TIMES ALL AGENTS BUSY

This is the number of times that a call is placed to an UCD group and all agents are busy or out of group.This check
is made when the call is first placed to the group.

Example: If there are 5 members in a group, 3 are Out of Group one is busy and one is idle, and a call is placed to
the group, because there is an idle station the all agents busy counter is not incremented.

If the idle station rings, does not answer and is logged out, although the condition of the group is now all agents
busy,the check has been made and the agent busy statistic does not increment.

Also if a call comes into a group with all agents busy and then one becomes idle,the busy counter will increment
because the check has been made.

AVERAGE TIME IN QUEUE

This is calculated as an average of all the calls that were in queue.

Note that this is ONLY an average of the calls that were in queue. The caller must have overflowed to the UCD
recording to be considered in queue.

A call is considered in queue until it is answered or until it goes to the final destination.

TOTAL CALLS RECEIVED

The total number of times that calls were sent to a group.This includes calls that were answered by the group,
calls that went to a group with all agents busy or out of group,calls that are abandoned and calls that go to UCD
final destination. This includes intercom calls to the UCD group.

If this number is less than the total calls received by all the agents it is possible that calls were transferred from
one agent to another.

If this number is more than the total calls received by all the agents it is possible that calls were unanswered by
an agent and went to final destination or callers hung up while in queue.
This statistic includes:

a) Calls answered by agent.

4.56

b) Calls that are not answered by an agent and go to final destination.

c) Calls that are sent to the UCD group but callers hang up before being answered.

LONGEST QUEUE TIME TODAY

This shows the longest call in queue today. The queue time is calculated as follows:

a) Queue time begins when a caller starts to hear the first UCD message.

b) Queue time ends when a caller is either

• Answered by an agent

• System gets disconnected from C.O. or

• Caller is transferred to final destination

LONGEST QUEUE TIME NOW

This shows the longest call currently in queue.The queue time is calculated as follows:

a) Queue time begins when a caller starts to hear the first UCD message.

b) Queue time ends when a caller is either

• Answered by an agent

• System gets disconnected from C.O. or

• Caller is transferred to final destination

4.57

4.10 UCD AGENT STATISTICS

LOGGED IN

The number of stations programmed in the UCD group and the number of stations that are currently logged in.
This statistic is a real time statistic and so will not print on a report.

STATUS

This screen shows the agents name, extension number and status.The status can be In Group, Out of group or in
DND.This statistic is a real time statistic and so will not print on a report.

CALLS ANSWERED

The total number of calls answered by the agent.This does not include ring no answer to an agent station. If this
total number is less than the calls received by the group it is possible that calls were unanswered by an agent and
went to final destination or that callers hung up while in queue.If this total number is more than the calls received
by the group it is possible that calls were transferred from one agent to another.

AVERAGE CALL TIME

This is an average of all the call durations for the agent.

AVERAGE RING TIME

This is an average of all the ring times for the agent.Ring times are previously explained.

4.58

4.11 SAMPLE TRAFFIC REPORT

TRAFFIC REPORT FOR [ STA Miami ] Mar/21/1999 13:35
**************************** SYSTEM STATISTICS ******************************

BEGINNING: Mar/15/1999 00:42 ENDING: Mar/21/1999 13:32

ACTIVITY SYSTEM TOTAL

INCOMING TRUNK CALLS - ANSWERED.................. 3041

INCOMING TRUNK CALLS - NOT ANSWERED.............. 26

OUTGOING TRUNK CALLS ............................ 2168

A SELECTED TRUNK WAS BUSY........................ 44

INTERCOM CALLS - COMPLETED....................... 7178

INTERCOM CALLS - NOT ANSWERED.................... 1540

TRUNK RECALLS TO STATION......................... 145

TRUNK RECALLS TO OPERATOR GROUP.................. 32

INTERNAL PAGE USED............................... 35

EXTERNAL PAGE USED............................... 79

ALL PAGE USED.................................... 231

**************************** TRUNK GROUPS ***********************************

GROUP OUTGOING BUSY

9 1245 18
800 521 3
801 20 3
802 0 0

*************************** INDIVIDUAL TRUNKS *******************************

TRUNK TRUNK-NAME ATTA ANSD NOT-ANSD OUTGOING BUSY

701 LOCAL 1 0 737 0 19 12
702 LOCAL 2 0 541 4 26 11
703 LOCAL 3 0 290 1 37 21

************************* STATION HUNT GROUPS ********************************

<———————— OUTSIDE CALL ————————> <-INTERCOM->

GROUP ANSD NOT-ANSD ANSD

500 439 19 61
501 261 37 38
502 40 2 77
503 87 5 162
504 19 1 44

*********************** INDIVIDUAL STATIONS *********************************

<—————— OUTSIDE CALL ——————————————————————————><-INTERCOM——>
EXT STATION-NAME ATTA ANSD NOT-ANSD DIALED ICM–TRSF TRK-TRK PICKUP ANSD DIALED
201 Operator 9 360 11 15 341 0 0 39 72
202 Barbara 12 60 2 80 20 0 12 49 66
203 Ivania 4 25 1 36 3 0 18 86 29

4.59

4.12 TRAFFIC REPORT OVERVIEW

A***************************** SYSTEM STATISTICS ****************************

1 BEGINNING: 04/01/99 08:00 ENDING: 04/01/99 17:30

2 ACTIVITY SYSTEM TOTAL

3 INCOMING TRUNK CALLS - ANSWERED..................0000

4 INCOMING TRUNK CALLS - NOT ANSWERED..............0000

5 OUTGOING TRUNK CALLS ............................0000

6 A SELECTED TRUNK WAS BUSY........................0000

7 INTERCOM CALLS - COMPLETED.......................0000

8 INTERCOM CALLS - NOT ANSWERED....................0000

9 TRUNK RECALLS TO STATION.........................0000

10 TRUNK RECALLS TO OPERATOR GROUP..................0000

11 INTERNAL PAGE USED...............................0000

12 EXTERNAL PAGE USED...............................0000

13 ALL PAGE USED....................................0000

1. BEGINNING & ENDING

This identifies when the statistics were collected. It includes dates and time.

2. ACTIVITY: Overall summary of traffic in the system for activities 3 to 13.

3. INCOMING TRUNK CALLS-ANSWERED: These are any incoming trunk calls to the system. These calls are

pegged when answered by any device and/or station in the system whether it is a new call or a recall.

4. INCOMING TRUNK CALLS-NOT ANSWERED:These are any incoming trunk calls that were not answered by

any station or device in the systems.These are the same calls that would be flagged as abandoned in SMDR.

5. OUTGOING TRUNK CALLS: These are all outgoing trunk calls that were originated by any station or through

the DISA feature. Outgoing trunk calls are valid calls as defined by the SMDR START TIME in MMC 501.

6. A SELECTED TRUNK WAS BUSY: Pegged every time a trunk or trunk group was busy regardless of the man-

ner in which it was selected (e.g., DTS key,LCR,“9”, 7XX,TRK GROUP SELECT, SPD, External call forward, DISA).

7. INTERCOM CALLS COMPLETED: These are all intercom calls that were completed to any station, station

group or device.

8. INTERCOM CALLS NOT COMPLETED:These are all intercom calls that were not answered and resulted in the

calling party hanging up. A call to a station group that overflows to another station is considered not
answered whether the overflow destination did or did not answer.

9. TRUNK RECALLS TO STATION: These are trunk calls that were placed on any kind of hold and recalled a sta-

tion.These are also trunk calls that were transferred and were not answered and recalled the transferring sta­tion. This includes members of the operator group that put calls on hold and then recall the operators sta­tion.

4.60

10. TRUNK RECALLS TO OPERATOR GROUP: These are any trunk calls that recalled to the operator group.

11. INTERNAL PAGE USED: Peg count of every time internal page was accessed.

12. EXTERNAL PAGE USED: Peg count for every time external page was accessed.

13. ALL PAGE USED: Peg count of every time the all page feature was accessed.This does not include internal or

external page, only 55+✱ or PAGE ✱.

B**************************** TRUNK GROUPS **************************

1 GROUP 2 OUTGOING 3 BUSY

9 0000 0000
800 0000 0000
801 0000 0000

1. GROUP: A listing of all trunk groups assigned in the system.

2. OUTGOING: These are the number of outgoing trunk calls made using each trunk group. Pegged every time

a member of this trunk group was used to make a valid outgoing call. A valid outgoing call is defined by the
SMDR Start Time programmed in MMC 501.

3. BUSY: This is the number of times each trunk group was busy when someone attempts to access it.

C****************************** INDIVIDUAL TRUNKS ***************************

1TRUNK 2TRUNK-NAME 3ATTA 4ANSD 5NOT-ANSD 6OUTGOING 7BUSY

701 0000 0000 0000 0000 0000
702 0000 0000 0000 0000 0000
703 0000 0000 0000 0000 0000
704 0000 0000 0000 0000 0000
705 0000 0000 0000 0000 0000
706 0000 0000 0000 0000 0000
707 0000 0000 0000 0000 0000
708 0000 0000 0000 0000 0000
709 0000 0000 0000 0000 0000
710 0000 0000 0000 0000 0000

1. TRUNK: A listing of each trunk in the system.

2. TRUNK NAME: The names of each trunk as programmed in MMC 404.

3. ATTA: Average Time To Answer for trunks is counted in the number of seconds that ringing voltage is detect-

ed at the trunk interface and the timer stops when trunk is answered by station or device in the system.The
ATTA is the sum of all answered times divided by the answered call count.

4. ANSD: This is the number of times this specific trunk was answered by any station or device whether it is a
new call or a recall.

5. NOT-ANSD: This is the number of times this specific trunk rang the system but was not answered. These are
the same calls that would be flagged as abandoned in SMDR.

4.61

6. OUTGOING: This is the number of times this trunk was used to make an outgoing call. A valid outgoing call
is defined by the SMDR START TIME programmed in MMC 501.

7. BUSY: This is the number of times this trunk was busy when accessed by a button or dial code.

D**************************** STATION HUNT GROUPS **************************

<———————— 1 OUTSIDE CALL —————————————————————> 5 <-INTERCOM->

2GROUP 3ANSD 4NOT-ANSD 6ANSD

500 0000 0000 0000
501 0000 0000 0000
502 0000 0000 0000
503 0000 0000 0000
504 0000 0000 0000

1. OUTSIDE CALLS: These statistics are for outside calls that reach these station groups regardless how they
arrive there.

2. GROUP: Listing of all station groups in the system.

3. ANSD: This column is a peg count of all answered trunk calls that rang to the specific group directory num-

ber regardless of how these arrived.

4. NOT-ANSD: The number of times any trunk call directed to the specific group number was not answered by
any member of the group.

5. INTERCOM: An intercom call made from a station or device within the system to the specific group number.

6. ANSD: This is a count of how many times an intercom call was answered by any group member of that spe-

cific group.

E**************************** INDIVIDUAL STATIONS ***************************

1 11

<—————————————————— OUTSIDE CALL —————————————————> <-INTERCOM->

2 3 4 5 6 7 8 9 10 12 13

EXT STATION-NAME ATTA ANSD NOT-ANSD DIALED ICM-TRSF TRK–TRK PICKUP ANS DIALED
201 0000 0000 0000 0000 0000 0000 0000 0000 0000
202 0000 0000 0000 0000 0000 0000 0000 0000 0000
203 0000 0000 0000 0000 0000 0000 0000 0000 0000
204 0000 0000 0000 0000 0000 0000 0000 0000 0000
205 0000 0000 0000 0000 0000 0000 0000 0000 0000

1. OUTSIDE CALLS: These statistics are for outside calls that in any way reach individual stations or devices.

2. EXT: Listing of all extension numbers in the system.This also includes AA/VM ports.

3. STATION NAME: The name for each particular station as programmed in MMC 104.

4. ATTA: Average Time To Answer for stations is counted in the number of seconds that ringing signal is applied

to a station for trunk calls and recalls.The ATTA is the sum of all answered times divided by the answered call
count. Use the same calculation method as used for individual trunk ATTA.

4.62

5. ANSD: This is a count of how many times an outside call was answered by the specific station.Outside callers
recalling a station are not counted again when they are answered.

6. NOT-ANSD: This is a count of how many times a trunk call was directed to the station but was not answered
by this station.

7. DIALED: Peg count of how many times the station made a valid outside call.An outside call is defined by the
SMDR start time in MMC 501.

8. ICM-TRSF: This is the number of times a trunk call was successfully transferred to another station using the
intercom. It includes both screened and unscreened transfer.

9. TRK–TRK: This is the number of times a trunk call was transferred to another trunk (tie line) This is called a
trunk–to–trunk transfer. This field gets pegged every time the station completes a trunk to trunk transfer.

10. PICKUP: This is a count of the outside calls that were picked up by the specific station.Picked-up calls are calls
that are not ringing at your station but were answered by you. This peg count is separate from the number
of answered call in #5 of Individual Stations section E.

11. INTERCOM: Statistics for intercom calls. An intercom call made from a station or a station device within the
system to another station.

12. ANSD: This is the number of times an intercom call was answered by this specific station. Screened transfers
count as an answered intercom call.

13. DIALED: The number of times the specific station dialed another station or station group. Screened transfers
count as a dialed intercom call.

4.63

PART 5. GENERAL USER INFORMATION

5.1 RADIO FREQUENCY INTERFERENCE

WARNING: This equipment has been tested and found to comply with the limits for a Class A digital device, pur-

suant to Part 15 of the FCC rules.These limits are designed to provide reasonable protection against harmful inter­ference when the equipment is operated in a commercial environment.This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, it may
cause harmful interference to radio communications.Operation of this equipment in a residential area is likely to
cause harmful interference in which case the user will be required to correct the interference at his own expense.

5.2 FCC REQUIREMENTS

The OfficeServ 7100 electronic telephone system complies with Part 68 of the Federal Communications
Commission Rules and Regulations.

FCC REGISTRATION NUMBERS:

A3LKF13BOS7100
A3LMF13BOS7100
649E-OS7100

UNAUTHORIZED MODIFICATIONS

Any changes or modifications performed on this equipment that are not expressly approved in writing by SAM­SUNG TELECOMMUNICATIONS AMERICA could cause noncompliance with the FCC rules and void the user’s
authority to operate the equipment.

NOTE: Allowing this equipment to be operated in such a manner as to not provide for proper answer supervision
is a violation of Part 68 of the FCC’s rules.

TELEPHONE CONNECTION REQUIREMENTS

A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with
the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and mod­ular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also
compliant. See installation instructions for details.

5.3 TELEPHONE COMPANY INTERFACES

CIRCUIT

TYPE

4TRM
8TRK/8TRK2

LOOP START LINE

DID LINE TEPRI 04DU9.BN RJ48C

TEPRIa
16TRK

CARD

TYPE

FACILITY

INTERFACE CODE

02LS2
02LS2
04DU9.DN
04DU9.1KN
04DU9.1SN
04DU9.1SN (PRI)

NETWORK

JACK

RJ45S
RJ45S
RJ48C

5.1

RINGER EQUIVALENCE (REN)

The REN of the 4TRM (1.38) is used to determine the number of devices that may be connected to a telephone
line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In
most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that
may be connected to a line, as determined by the total RENs, contact the local telephone company. For earlier
products, the REN is separately shown on the label. REN for the OfficeServ 7100 is 1.3B.

INCIDENCE OF HARM

If this equipment, the OfficeServ 7100,causes harm to the telephone network, the telephone company will noti­fy you in advance that temporary discontinuance of service may be required.But if advance notice is not practi­cal, the telephone company will notify the customer as soon as possible.Also,you will be advised of your right to
file a complaint with the FCC if you believe it is necessary.

CHANGES TO TELEPHONE COMPANY EQUIPMENT OR FACILITIES

The telephone company may make changes in its facilities,equipment, operations or procedures that could affect
the operation of the equipment. If this happens, the telephone company will provide advance notice in order for
you to make necessary modifications to maintain uninterrupted service.

HEARING AID COMPATIBILITY

This equipment, the OfficeServ 7100 is hearing aid compatible as specified in Part 68 of the FCC Rules.

EQUIPMENT WITH DIRECT INWARD DIALING (“DID”)

THIS EQUIPMENT SHOULD BE OPERATED WITH PROPER ANSWER SUPERVISION. FAILURE TO PROVIDE FOR PROP­ER ANSWER SUPERVISION IS A VIOLATION OF THE PART 68 OF THE FCC’S RULES.

PROPER ANSWER SUPERVISION IS DEFINED AS FOLLOWS:

A. This equipment returns answer supervision to the public switched telephone network (PSTN) when DID calls

are:

— Answered by the called station.
— Answered by the attendant.
— Routed to a recorded announcement that can be administered by the customer premises equipment

(CPE) user.

— Routed to a dial prompt.

B. This equipment returns answer supervision on all DID calls forwarded to the PSTN. Permissible exceptions

are:

— A call is answered.
— A busy tone is received.
— A reorder tone is received.

EQUAL ACCESS REQUIREMENTS

This equipment is capable of providing users access to interstate providers of operator services through the use
of access codes. Modification of this equipment by call aggregators to block access dialing codes is a violation of
the Telephone Operator consumers Act of 1990.

5.2

ELECTRICAL SAFETY ADVISORY

Parties responsible for equipment requiring AC power should consider including an advisory notice in their cus­tomer information suggesting the customer use a surge protector. Telephone companies report that electrical
surges, typically lightning transients, are very destructive to customer terminal equipment connected to AC
power sources.This has been identified as a major nationwide problem.

5.4 MUSIC ON HOLD WARNING

IMPORTANT NOTICE: In accordance with US copyright laws, a license may be required from the American

Society of Composers, Authors and Publishers (ASCAP) or other similar organizations if copyright music is trans­mitted through the Music on Hold feature.

SAMSUNG TELECOMMUNICATIONS AMERICA hereby disclaims any liability arising out of failure to obtain such a
license.

5.5 DISA WARNING

Lines that are used for the direct Inward System Access feature must have the disconnect supervision options
provided by the telephone company.

WARNING: As it is impossible to control who may access your DISA line it is suggested that you do not turn this
feature on unless you intend to use it. If you do use this feature, it is good practice to frequently change pass
codes and periodically review your telephone records for unauthorized use.

5.6 UNDERWRITERS LABORATORIES

The OfficeServ 7100 system has been tested to comply with safety standards in the United States and Canada as
listed below.This system is listed with Underwriters Laboratories.

C US LISTED

51YL
E149091
I.T.E.
Telephone Equipment

For earlier products, the UL Mark is separately shown on the label.

5.3

SAMSUNG TELECOMMUNICATIONS AMERICA

BUSINESS COMMUNICATION SYSTEMS 5 YEAR WARRANTY

SAMSUNG TELECOMMUNICATIONS AMERICA (“STA”),warrants to its authorized Dealers and to the orig­inal retail purchaser (“Users”) of a STA product for a period of 60 months from the date of shipment of
the Product from STA’s facility, that the Product (except for lamps, fuses, and other consumable items)
will be free from defects in material and workmanship. Repaired or replaced materials shall be warrant­ed for the balance of the warranty remaining on the original equipment, or 90 days from date of ship­ment from STA’s facility, whichever is longer.

This warranty is for the benefit of and shall apply only to authorized Dealers and to Users.This warranty
will not apply if the defect arises out of accident, neglect, alteration or misuse, failure of electric power,
air conditioning, humidity control, causes other than ordinary use, or causes beyond STA’s control. All
warranty claims shall be waived unless reported, in writing, to STA or its authorized Dealer, prior to the
expiration of the applicable warranty period.

The obligation of STA under this warranty is, at the sole option of STA: 1) the repair or replacement (with
new or refurbished parts), of the defective or missing parts that are causing the malfunction and which
are determined to be the defective by STA, and the return shipment of such parts to the Dealer (Dealer
or User shall be responsible to pay for shipment of the defective parts to STA and for all the expenses
connected with their removal and reinstallation); or 2) in lieu of repair or replacement, STA may refund
the price charged by STA to its Dealer for such parts as are determined by STA to be defective and which
are returned to STA through an authorized Dealer within the warranty period and no later than 30 days
after such malfunction, whichever occurs first.

To obtain service under this warranty:

(1) USERS must provide written notice of the malfunction to an authorized STA Dealer within the war­ranty period and not later than 30 days after the date of the malfunction, whichever occurs first. If the
USER is unable to identify an authorized STA Dealer, USER must provide written notice of the malfunc­tion, including proof of the date of purchase of the equipment and the serial number of the malfunc­tioning Product, to STA at its corporate offices. Upon receipt of such notice and determination by STA
that User is eligible for Warranty service, STA will provide the USER with the name of an authorized STA
Dealer to contact for warranty service DEALERS must provide written notice of malfunction to STA no
later than the expiration of the warranty period 30 days after the date the Dealer becomes aware of the
malfunction, whichever comes first. For purposes of this Warranty, the issuance by STA of a Material
Return Authorization (MRA) number by telephone to an authorized Dealer shall be deemed to be writ­ten notice from the Dealer with respect to the material returned under that MRA.

STA MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, AND SPECIALLY DISCLAIMS ANY IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THESE WARRANTIES ARE
DEALER’S AND USER’S SOLE REMEDIES AND IN LIEU OF ALL OBLIGATIONS OR LIABILITIES ON THE PART
OF STA FOR DAMAGES, INCLUDING, BUT NOT LIMITED TO, SPECIAL, INCIDENTAL OR CONSEQUENTIAL
DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OF THE PRODUCTS, OR ANY DAMAGES
WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN CONNECTION
WITH THE PERFORMANCE OF THE PRODUCTS, WHETHER IN A CONTRACT OR TORT ACTION. INCLUDING
NEGLIGENCE,EVEN IF STA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES,THE TOTAL MAX­IMUM LIABILITY OF STA FOR BREACH OF WARRANTY SHALL BE LIMITED TO A REFUND OF THE COST OF
THE DEFECTIVE PRODUCT.

No Dealer and no person other than an officer of SAMSUNG TELECOMMUNICATIONS AMERICA,L.P. may
extend or modify this warranty, and no modification or extension of this warranty shall be effective
unless in writing signed by the authorized officer of SAMSUNG TELECOMMUNICATIONS AMERICA, L.P.