Samsung OfficeServ 7100 User Manual 2
Every effort has been made to eliminate errors and ambiguities in the information contained in this booklet. Any questions concerning information presented here should be directed to SAMSUNG TELECOMMUNICATIONS AMERICA. SAMSUNG TELECOMMUNICATIONS AMERICA disclaims all liabilities for damages arising from erroneous interpretation or
use of information presented in this manual.
OfficeServ
TM
7100
General Description
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Publication Information
SAMSUNG TELECOMMUNICATIONS AMERICA reserves the right without prior notice to revise
information in this publication for any reason.
SAMSUNG TELECOMMUNICATIONS AMERICA also reserves the right without prior notice to
make changes in design or components of equipment as engineering and manufacturing may
warrant.
Copyright 2007
Samsung Telecommunications America
All rights reserved. No part of this manual may be reproduced in any form or by any means—
graphic, electronic or mechanical, including recording, taping, photocopying or information
retrieval systems—without express written permission of the publisher of this material.
PRINTED IN USA 04/07
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TABLE OF CONTENTS
PART DESCRIPTION PAGE
1 SYSTEM OVERVIEW
1.1 GENERAL DESCRIPTION ..........................................................................................................................
1.1
1.2
SIZE AND CONFIGURATION ..................................................................................................................1.3
1.3 TECHNOLOGY
............................................................................................................................................1.6
1.4
PROGRAMMING ........................................................................................................................................1.6
1.5 MIGRATION TO OFFICESERV 7200 OR OFFICESERV 7400............................................................1.6
2 HARDWARE DESCRIPTIONS
2.1 SYSTEM CABINET ......................................................................................................................................2.1
2.2 PROCESSOR CARDS ..................................................................................................................................2.1
2.2.1 EMBEDDED APPLICATIONS ......................................................................................................2.1
2.2.2 MULTIMEDIA PLUS CARD ..........................................................................................................2.2
2.3
INTERFACE C
ARDS ....................................................................................................................................2.2
2.4
DAUGHTERBOARD
CARDS ....................................................................................................................2.2
2.5
OFFICESERV 7200/OFFICESERV 7400 TRUNK CARDS ..................................................................2.4
2.6 OFFICESERV 7200/OFFICESERV 7400 VoIP CARDS........................................................................2.4
2.7 OFFICESERV 7200/OFFICESERV 7400 STATION CARDS................................................................2.4
2.8 STATION EQUIPMENT ..............................................................................................................................2.6
2.8.1 DS 5000 SERIES EQUIPMENT ....................................................................................................2.6
2.8.2 iDCS SERIES EQUIPMENT
..........................................................................................................2.8
2.8.3 OFFICESER
V™ ITP-5100 SERIES EQUIPMENT....................................................................2.11
2.8.4 OFFICESER
V™ SOFTPHONE....................................................................................................2.12
2.8.5 OFFICESERV™ WIRELESS..........................................................................................................2.12
3
SPECIFICATIONS
3.1 ELECTRICAL SPECIFICATIONS ................................................................................................................3.1
3.1a I/O
VOLTAGE OF PSU ....................................................................................................................3.1
3.2 DIMENSIONS................................................................................................................................................3.1
3.3 ENVIRONMENTAL LIMITS ........................................................................................................................3.2
3.4 CABLE REQUIREMENTS............................................................................................................................3.2
3.5 RING AND TONES ......................................................................................................................................3.2
3.5.1 RING
CYCLES....................................................................................................................................3.2
3.5.1a SYSTEM RING CYCLES ................................................................................................................3.2
3.5.2 RING....................................................................................................................................................3.3
3.5.3 SYSTEM TONES ..............................................................................................................................3.3
3.6
KEYSET LED INDICATIONS ......................................................................................................................3.3
OFFICESER
V 7100 FEATURE MAXIMUM CAPACITIES ................................................................................3.4
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4 BUSINESS FEATURE PACKAGE
4.1 SYSTEM FEATURES DESCRIPTIONS......................................................................................................4.3
4.2 STATION FEATURES DESCRIPTIONS ..................................................................................................4.28
4.3 DISPLAY FEATURES DESCRIPTIONS ..................................................................................................4.35
4.4 AUTO
ATTENDANT FEATURE DESCRIPTIONS
................................................................................4.42
4.5 VOICE
MAIL FEATURE DESCRIPTIONS ..............................................................................................4.45
4.6 SAMPLE SMDR PRINTOUT WITH CALLER ID
..................................................................................4.51
4.7 SAMPLE SMDR PRINTOUT WITH CALLER ID/ANI NUMBER ......................................................4.52
4.8
SAMPLE OF UCD EMBEDDED REPORT ............................................................................................4.53
4.9 UCD CALL ST
ATISTICS ............................................................................................................................4.54
4.10 UCD AGENT STATISTICS ........................................................................................................................4.56
4.11 SAMPLE TRAFFIC REPORT ....................................................................................................................4.57
4.12 TRAFFIC REPORT OVERVIEW ..............................................................................................................4.58
5 GENERAL USER INFORMATION
5.1
RADIO FREQUENCY INTERFERENCE....................................................................................................5.1
5.2 FCC REQUIREMENTS ................................................................................................................................5.1
5.3 TELEPHONE COMPANY INTERFACES ..................................................................................................5.1
5.4 MUSIC ON HOLD WARNING ..................................................................................................................5.3
5.5 DISA WARNING ..........................................................................................................................................5.3
5.6 UNDERWRITERS LABORATORIES ..........................................................................................................5.3
STANDARD WARRANTY
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Convergence: One Solution
(Voice, Data, Wireless)
1.1
Data Services
4 Port PoE Switch (4SWM)
Applications
OS Call
OS Operator
OS EasySet
OS Dataview
OS Open TSP
Voice Services
TDM and
Analog sets
IP Phones Wireless
Phone
LAN
PART 1. SYSTEM OVERVIEW
1.1 GENERAL DESCRIPTION
The OfficeServ 7100 is an “office in a box” solution that converges LAN switching functions (LAN/WAN) with the
99.999% reliability of TDM voice processing. The OfficeServ 7100 IP platform supports industry standard Voice
over Internet Protocol (VoIP) as well as the more robust Telephony over IP ( ToIP). The integrated Layer 2 PoE
switch module adds powerful access capabilities providing data network solution for your enterprise. Combine
these technologies with Samsung’s Wireless LAN IP Handsets, embedded Voice Mail Application, a suite of
OfficeServ Computer Telephony applications, and much more, all in one powerful platform….A COMPLETE VOICE
SOLUTION FOR THE ENTERPRISE.
FIGURE 1-1
OfficeServ 7100
Softphone
PSTN
Installation Tool
Local/Remote
Programming
LAN/MODEM
Connectivity
Database
Upload/Download
Offline Database Viewing
Search Engine (By MMC/Title)
Software Upgrades to MMC+
Link to Web Management
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OfficeServ Management
Web Browser
Internet
Explorer 6.0
(Voice Mail
AA)
The OfficeServ 7100 can be rack-mounted in a standard 19” data rack wall-mounted or set on a desktop.Its compact cabinet design, RJ-45 connectors, and CAT 5 cabling allows it to easily integrate into any data center environment along with existing data equipment. Expanding the OfficeServ 7100 system is both economical and easy.
With a single cabinet providing 2 universal card slots,its low and high density card design allows greater flexibility when configuring a system for the right combination of lines and stations. A removable software pack MMC+
makes it convenient to upgrade to future feature packages.
The OfficeServ 7100 offers a variety of interface cards that allow connection to the public telephone network or
to private networks using either analog or digital circuits. Proprietary digital phones called “keysets”connect to
Digital Line Interface cards (DLM). In addition to these conventional digital keyset, Samsung offers a complete
line-up of IP terminals.These IP terminals use the latest Voice over Internet Protocol (VoIP) technology and can be
deployed over LANs or WANs. They are ideal for distant (remote) locations providing all the benefits of the
OfficeServ 7100 to home workers and road warriors. Standard telephones generally called “single line sets”connect to single line interface cards (SLM). In addition,DLI station ports are used to connect peripheral devices such
as door phones and add-on modules. Miscellaneous circuits are built-in to allow such optional features as external paging, music on hold, background music, and common audible devices.
All digital and IP telephones utilize a single PCB with surface-mounted components assuring the highest product quality and long life. Samsung’s customary large, easy-to-read displays and LEDs in the button design make
them much easier to use. In many instances, sophisticated features are made simple through the use of friendly
display prompts or push-on/push-off feature keys.
The OfficeServ 7100 includes all of this, PLUS the same, robust, time proven, market tested feature package
offered on the OfficeServ 7200 and OfficeServ 7400 products.
BENEFITS
• End to End Samsung components, Samsung Support and Samsung Training. The Ultimate in single source
Shopping and maintenance!
• The OfficeServ 7100 can also integrate into an existing office data network providing many solutions such as
isolating voice traffic onto the separate data network.
• The OfficeServ 7100 networks (via SPNET over IP or Qsig over PRI) to other 7100’s or any OfficeServ 7400,
7200, 500 or 100 systems.
1.2
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1.2 SIZE AND CONFIGURATION
The OfficeServ 7100 is a modular and flexible platform. See figures 1-2 , 1-3 and 1-4.
The Main Cabinet has one (1) dedicated
processor slot for the MP10 (Main
Processor) and two (2) universal slots.
Each of the card slots provide 64 communication channels to support high density
modules. S
ee figure 1-3
OfficeServ 7100 Capacities
When configuring a system to meet your requirements,select the appropriate number of interface cards listed in
Part 2 of this book to support the various types of switches, trunks, stations, voice mail and miscellaneous functions. Combine both the physical ports of the main cabinet with the virtual ports in virtual cabinets 2 through 5
(see figur
e 1.6) to build a system as required. Your authorized Samsung Installation and Service Company has spe-
cial knowledge and training to do this.
The following table indicates the maximum number of each circuit type or device available in the OfficeServ
7100. The system architecture is designed to be extremely flexible so as to provide a myriad of configurations.
However it is impossible to accommodate all the maximum numbers into one system.
FIGURE 1-2
1.3
Cabinet 1: 2 Universal Slots
MP10
(Slot 0)
U-Slot
(Slot 1)
U-Slot
(Slot 2)
FIGURE 1-3
ITEM MAXIMUM # AVAILABLE HARDWARE
Max # of Analog Trunk Ports 20 4TRM and/or 8TRK
Max # of Digital Trunk Ports
PRI ONLY.(It does not support T1 trunk)
23 TEPRIa = 23 (23B + D)
MAX # OF ANALOG + DIGITAL TRUNKS CANNOT EXCEED 24.
Max # of MGI Ports 24 8 MGI Embedded (MP10) and/or MGI-16
Max # of Analog Sets 24 4SLM, 8SLI and/or 16MWSLI
Max # of Digital Sets 24 4DLM, 8DLI, 8COMBO and/or 16DLI
MAX # OF STATION PORTS CANNOT EXCEED 32.
Max # of VM Ports 4 Embedded on the MP10
Max # of IP-UMS Ports N/A
Max # of Virtual Ports Supported 96 8 channels x 3 slots x 4 cabinets = 96
Max # of H.323 Trunk Ports 24 3 virtual slots x 8 ports = 24
FIGURE 1-4
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Figure 1.4 indicates the physical and virtual cabinets available in the OfficeServ 7100. Physical card slots in cabinet 1 support the various combinations of cards detailed in Part 2. HARDWARE DESCRIPTIONS. Virtual cabinets
2~5 provide three (3) slots each with each slot providing 8 ports (communication channels). The total virtual
devices allowed is 96.
Virtual devices are stations and trunks that exist in the software database but do not require a physical connection to cards in the cabinet. The virtual stations or trunks are:
1. Single line telephone – SLT
2. Digital telephone – DGT
3. IP telephones – ITP
4. Wireless IP handsets – WIP
5. Samsung proprietary network trunk – SPNet
6. SIP Trunks – SIP-T
7. H.323 Trunks – H323
8. Basic Rate Interface Station – BRI-STN (Not Used in the USA)
FIGURE 1-5
1.4
8 Channels x 3 Slots
x 4 Cabinets = 96
U-SLOT
U-SLOT
ITEM MAXIMUM # AVAILABLE HARDWARE
Max # of SIP Trunk Ports 24 3 virtual slots x 8 ports = 24
Max # of SPNet Trunk Ports 24 MGI16 + 8 embedded on MP10 = 24
MAX # OF SIP + SPNET + H.323 TRUNK PORTS CANNOT EXCEED 24.
Max # of Virtual SLI Ports 24 3 virtual slots x 8 ports = 24
Max # of Virtual DLI Ports 24 3 virtual slots x 8 ports = 24
MAX # OF VIRTUAL ANALOG + DIGITAL STATION PORTS CANNOT EXCEED 32.
Max # of Samsung IP Phone Ports 32 4 virtual slots x 8 ports = 32
Max # of WLAN Phone Ports 24 3 virtual slots x 8 ports (SMT-W5100E) = 24
MAX # OF IP + SOFTPHONES + WLAN STATIONS CANNOT EXCEED 32.
Max # of Network Nodes 99 Using SPNet over IP
Max # of Station Group Members 32 Any ring type.
MAX STATION + TRUNKS + VOICEMAIL 60
32 STATIONS + 24 TRUNKS + 4 VOICEMAIL = 60
FIGURE 1-4
VIRTUAL CABINETS
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SAMPLE CONFIGURATION
To better understand how the OfficeServ 7100 is configured, below is an example of a practical 4 x 12 configuration using a combination of digital and ITP telephones. Cabinet 1 shows the type of card installed in each physical slot. Cabinets 2~5 show the default to the virtual assignments for each virtual slot. The IP telephones may be
connected to existing (external) data equipment or OfficeServ 7100 data module (4SWM) in a separate stand
alone cabinet.
Cabinet 1: Sample 4 x 12 Default Slot Configuration
VIRTUAL CABINET SLOT ASSIGNMENT
12 Stations and 4 Trunks
• 4 Analog Loop Trunks
• 8 Digital Telephones
• 4 IP Telephones
• 4 MGI Channels (VoIP)
• 4 Voice Mail Ports
FIGURE 1-6
1.5
(MGI-4)
(VM-4)
FIGURE 1-7
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1.3 TECHNOLOGY
MEMORY
The system operates using stored program control.This program is stored on a 256MB Multimedia Plus (MMC+)
card inserted into the Main Processor card (MP10). The MMC+ card also provides space for a backup customer
database and voicemail storage. The customer database is stored indefinitely in NAND Flash. 2MB of SRAM
backed up by a super capacitor stores information such as Call Logs,Alarms, UCD call statistics, program logs and
traffic reports up to 24 hours without main system power.
MICROPROCESSORS
OfficeServ 7100 uses distributed processing. Its primary processor is a M82511G (MP10), operating at a clock
speed of 375 MHz.This provides all the main processing necessary for the system. The tertiary level of processing
is done in the keysets.The digital keysets use a Hitachi H8 processor for data communication within the system.
1.4 PROGRAMMING
The OfficeServ 7100 is a self-configuring system. This means that immediately after applying power, the
OfficeServ 7100 reads the types and locations of all installed interface cards and keysets and assigns default data
to them. This data provides for system operation within a few minutes after applying power. All trunks and stations are assigned three digit numbers according to the default numbering plan.This numbering plan is flexible
and may be changed to suit customer requirements. The installing technician customizes this default data to
meet the end user’s requirements.The system comes up default in a 4 CO line by 8 station squared configuration,
with Caller ID enabled and 4 ports of voicemail/auto attendant.
The OfficeServ 7100 also provides a proprietary application called Installation Tool (IS Tool).This application can
be loaded onto any high performance PC (that meets the minimum requirements) and it is used only to program
the telephone system from anywhere in the world,provided there is a LAN/WAN or modem connection.
This permits technicians to program the phone system, modify the customer database or download (save) the
entire customer database to a file. This file can be saved as a back up and can be uploaded when required to
restore the database.The IS Tool can also be used to view the customer database offline, and to send new loads
of software upgrades to the MMC+ of a live system.
The system can be programmed from any IP or digital two line display keyset without interrupting system operation.There are three levels of programming: technician ,customer and station.The technician level has access to
all programs and can allow the customer access to system programs as needed. Technician and customer access
levels are controlled by a different security pass codes and access procedure.
The OfficeServ 7100 provides a proprietary Web based program called Web Management for programming
embedded voicemail/AA. It allows programming from any where in the world provided there is a LAN/WAN connection to the MP10. The Web Management program runs on a Web Server and uses Internet Explorer V6.0 as its
interface. This permits a technician to program the voicemail/AA using a personal computer. Use Web
Management on-site to modify the customer database (VM/AA only) or to download (save) the entire customer
database (VM/AA only). Through the use of LAN or WAN connection,an PC can access the OfficeServ 7100 system
remotely (off-site) to make database changes or perform uploads or downloads of the customer database as if
the technician were on-site.
1.5 MIGRATION TO OfficeServ 7200 or OfficeServ 7400
For businesses using the OfficeServ 7100, Samsung provides a convenient,easy and affordable migration path to
the larger OfficeServ 7200 or OfficeServ 7400 systems. Most of the keysets can become part of a much larger
OfficeServ 7000 system. Features and operation are the same so there is no need to retrain users. See the
OfficeServ 7200 or OfficeServ 7400 General Description for more details.
1.6
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2.1
PART 2. HARDWARE DESCRIPTIONS
2.1 SYSTEM CABINET
The OfficeServ 7100 cabinet has three slots to mount boards, an AC to DC power supply, cooling fan, a battery
backup connector and power on/off switch. The cabinet is designed to be rack mounted in a 19 inch rack, wallmounted with a wall-mounted bracket or placed on a table top.Slot 0 is exclusively used for the MP10 processor
card, and slots 1 and 2 are 64 channel universal slots that the UNI cards or other OfficeServ 7200/OfficeServ 7400
station/trunk cards can be installed in.
2.2 PROCESSOR CARDS
MP10 (MAIN PROCESSOR CARD)
This is the main processor controlling system operation.The MP10 always goes in slot 0 of the main cabinet.The
MP10 provides a LAN connection, a MISC port (external page, MOH/BGM, loud/common bell), an SIO port
(Samsung Maintenance Only),four universal ports for either digital phones or power of Ethernet ports (dependant
on the type of daughterboard module plugged in), a internal modem slot, and a multimedia card (MMC+) slot which
can accommodate a 256MB card containing the system software.The MP10 also includes embedded Automated
Attendant,Voicemail, and MGI channels (license key required).The MP10 card cannot migrate to the OfficeServ 7200
or OfficeServ 7400 systems.
The MP10 have a connector for mounting either a 4DLM card or a 4SWM card. When the 4DLM card is installed
on the processor it will provide an interface for 4 Digital telephone sets.When the 4SWM card is installed on the
processor it will provide an interface for 4 power over ethernet (POE) ports. The MP10 also has a connector for
mounting the optional modem board. This modem board can be used for remote access to system administration at installation that do not have a LAN or WAN connection. This is the same modem card used in the other
OfficeServ systems. If the 4SWM is installed the switch and LAN is automatically connected by way of the backplane. In addition it may be used as a backup for LAN connectivity.
2.2.1 EMBEDDED APPLICATIONS
VOICEMAIL/AUTO ATTENDANT
The MP10 processor has the voicemail and automated attendant application embedded onto the card. The VMAA
is designed to meet the demands of the sophisticated voice mail user without sacrificing simplicity. The
Automated Attendant is available with four ports for processing voicemail/AA traffic routed to the Automated
Attendant.The same four ports can be enabled to perform both the voicemail and automated attendant function
of answering calls and storing messages into mailboxes for each extension.
MEDIA GATEWAY INTERFACE
Eight (8) MGI channels are embedded on the MP10 processor, and can be enabled (licensed in 1 port increments)
to support VoIP functions such as IP phones, IP networking,and IP trunking. The embedded MGI channels can be
enabled to support the following capabilities:
• IP Phones
• IP Networking (Network multiple systems over an SPNet IP Network)*
• G.729 CODEC, G.723.1, G.711, G.729A CODECs
• IP Trunking (SIP/H.323)
• T.38 Fax CODEC
• Inband or Out-of-band signaling of DTMF tones
*The OfficeServ 7100 can network using QSig over PRI or SP-Net over IP to other Samsung OfficeServ systems.
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Note: An additional 16 MGI channels can be added to the system if necessary by installing an MGI16 card.
The MP10 also provides various common resources (standard equipment) that are shared through the system.
The MP10 provides the following:background music/music on hold audio inputs (radios,digital announcers, etc.),
external paging audio output, loud bell audio output, common bell and programmable dry contact closures.
Other common resources embedded on the MP10 are as follows:
• Two contact relays
• Six 5 party conference circuits
• Eight Caller ID sender/receivers
• Eight DTMF receiver/transmitters
• Eight MGI channels (Licensed IP phones, IP trunks and IP networking)
• Four Voice Mail/Auto Attendant ports
2.2.2 MULTIMEDIA PLUS
An OfficeServ 7100 system must have a Multimedia Plus (MMC+) card installed in the main control processor
(MP10) as the MMC+ card contains the system operating software. The MMC+ card can also be used to store a
backup customer database and voicemail messages to supplement the database stored in the NAND Flash.
2.3 INTERFACE CARDS
UNI CARD
These cards provide the interface connections for telephone lines and stations to the KSU.These cards fit into the
universal card slots to configure the system as required.
The UNI card can be installed in any of the two universal slots of the OfficeServ 7100 system.The UNI card is used
to accommodate other optional daughter boards.Any combination of the 4DLM, 4SLM or 4TRM modules can be
installed in any of the three slots on the UNI card for a total of 12 ports per UNI card.This type of slot configuration allows the customers to grow or expand in 4 port increments. Customer can start out and configure the system as a 4 line by 8 station system and later expand to a 8 by 16 configuration and beyond.
Each slot can be used as a voice trunk line board or voice station board depending on the mounted option board.
If a 4TRM option board is mounted in the UNI board, it operates as a voice trunk line board. If 4SLM and 4DLM
option boards are mounted,it operates as a voice station board.The UNI card is not hot swappable. This card can
not migrate to the OfficeServ 7200 or OfficeServ 7400 systems. S
ee installation manual for details.
2.4 DAUGHTERBOARD CARDS
4DLM
This daughter board module is a four circuit digital station interface card that provides 1B+D service for the different models of Samsung digital keyset. The 4DLM can be inserted in any of the three slots on the UNI card or on the
MP10 card. S
ee installa
tion manual for details.
4SLM
This daughter board module is a four circuit analog station interface for industry standard single line telephones
that require operation of an industry standard message waiting lamp with a voltage range of 85~96 VDC.The card
can only be installed on the UNI card. The lamp can flash at a rate of 200ms to 500ms ON/OFF times. The 4SLM
does not contain any over-voltage protection and is not qualified a OPX.It also does not contain DTMF receivers,
2.2
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but instead shares the system DSP resources. The OfficeServ 7100 4SLM supports Caller ID to single line telephones. The 4SLM can only be inserted in any of the three slots on the UNI card. Each port on this card is intended
for connection to one telephone. Connecting multiple telephones to a port may result in incorrect operation or
damage to the card. S
ee installation manual for details.
4TRM
This card contains four loop start C.O. lines interface circuits with C.O. disconnect detection. It
also contains the circuitry needed for Caller ID.
The 4TRM can only be inserted in any of the three
slots on the UNI card. Each port on this card is
intended for connection to Telco. S
ee installation
manual for details
.
4SWM (DATA MODULE)
The OfficeServ 7100 supports one enterprise class data module. The 4SWM can be combined in the same cabinets with the telephone system cards to provide a converged voice and data solution. 4SWM, which is a data
board of OfficeServ 7100, provides 10/100 BASE-T interface and performs the Layer2 Switch function as the data
transmission/reception board to/from a LAN.When installed, the 4SWM module provides connection for four (4)
PoE ports off the front panel of the MP10 card.These ports can be used to connect ITP phones,WAPs,SP-Net, LAN
printers, PC programming,uplink to other data switches or any other Ethernet devices.This module may be used
in conjunction with the licensed MGI channels when providing IP telephony services. This module can only be
installed on the optional daughter board slot on the MP10 card. S
ee installation manual for details.
The main functions of the 4SWM board are as follows:
• Auto-detection function of 10/100 BASE-T and Full/Half duplex
• 802.1p and VLAN function to support QoS
• Layer 2 Switch function
Power constraints must be taken into consideration when plugging ITP phones and WAP devices into the 4SWM
PoE module.
• The OfficeServ 7100 power supply supports
a maximum of 24 TDM phones or SEPU
(Samsung equivalent power units). One
power unit is equal to one (2 line TDM
phone).
• A maximum of 4 ITP phones or 4 WAPs can
be supported by the 4SWM PoE Module.
• Each time an ITP phone is plugged into the
4SWM PoE port, the system capacity for
TDM phones is decreased by 5.
• Each time a WAP is plugged into the 4SWM
PoE port, the system capacity for TDM
phones is decreased by 6.
• External power can be used to power the
ITP phones and WAPs. If external power is
used to supply power to the ITP phones or
WAPs, no SEPU are used from the OS 7100
4SWM PoE module.
2.3
FIGURE 2-1
UNI CARD
FIGURE 2-2
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2.5 OfficeServ 7200/OfficeServ 7400 TRUNK CARDS
8TRK BOARD
This card contains eight loop start C.O. line interface circuits with C.O. disconnect detection. It also contains the
circuitry needed for Caller ID. It can be inserted in any universal card slot in all cabinets. The 8TRK card is not hot
swappable.
TEPRI/TEPRIa DIGITAL TRUNK BOARD
The card can be programmed as a PRI and will provide 23 bearer channels and 1 data channel (23B+D).This card
can be installed in any universal slot in any OfficeServ 7100 cabinet.This card is also used for networking to other
systems (QSig/PRI networking)*. Add as many as required.T1 is not supported on this card in the OfficeServ 7100.
The TEPRI/TEPRIa is not hot swappable.
2.6 OfficeServ 7200/OfficeServ 7400 VoIP CARDS
MGI-16 (MEDIA GATEWAY INTERFACE)
The MGI-16 card supports 16 VoIP channels. The MGI-16 supports the following capabilities:
• IP Phones
• IP Networking (Network multiple systems over an IP Network)*
• G.729 (8K) CODEC, G.723.1, G.711, G.729A CODECs
• IP Trunking (SIP/H.323)
• T.38 Fax CODEC
• Inband or Out-of-band signaling of DTMF tones
• 801.1p, 802.1q (VLAN), QoS
2.7 OfficeServ 7200/OfficeServ 7400 STATION CARDS
8DLI
This card is an eight circuit digital station interface card that provides 1B+D service when installed in any universal card slot in all cabinets.The KDB-D/S keyset daughter boards will not work when connected to this card in the
Officeserv 7100. The 8DLI card is not hot swappable.
16DLI2
This card is a sixteen circuit digital station interface card that provides 1B+D service when installed in any universal card slot in all cabinets.The KDB-D/S keyset daughter boards will not work when connected to this card in the
OfficeServ 7100. The 16DLI2 card is not hot swappable
8SLI
This card is a eight circuit analog station interface for industry standard single line telephones or other analog
peripheral devices.The 8SLI does not contain any over-voltage protection and is not qualified as OPX.It also does
not contain DTMF receivers, but shares system DSP resources. It can be inserted in any universal card slot in all
cabinets. Each port on this card is intended for connection to one telephone. Connecting multiple telephones to
a port may result in incorrect operation or damage to the card.This card supports Power Fail Transfer feature. S
ee
the installation manual for details.The OfficeServ 7100 supports Caller ID to single line telephones.The 8SLI is not
hot swappable.
2.4
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16MWSLI
This card is a sixteen circuit analog station interface for industry standard single line telephones that require operation of an industry standard message waiting lamp with a voltage range of 85 ~ 96 VDC.The lamp can be programmed to be on continuously or flash at a programmable rate of 100ms to 2000ms ON/OFF times. The
16MWSLI does not contain any over-voltage protection and is not qualified as OPX.It also does not contain DTMF
receivers,but instead shares the system DSP resources. It can be inserted in any universal card slot in all cabinets.
Each port on this card is intended for connection to one telephone. Connecting multiple telephones to a port
may result in incorrect operation or damage to the card.This card supports the Power Fail Transfer feature. See
installation manual for details
. The OfficeServ 7100 supports Caller ID to single line telephones. The 16MWSLI is
not hot swappable.
8COMBO
This card has a combination of eight dedicated digital stations ports (1B+D) for Samsung Digital Keysets and
eight dedicated analog station ports for industry standard single line telephones or other analog devices. This
card installs in any universal slot in any cabinet.The OfficeServ 7100 supports Caller ID to single line telephones.
The 8COMBO is not hot swappable.
HARDWARE CAPACITIES
FIGURE 2-3
2.5
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2.6
2.8 STATION EQUIPMENT
2.8.1 DS 5000 SERIES EQUIPMENT
DS 5021D KEYSET (See Figure 2–4)
• 32 character display (2 x 16) with three associated soft
keys and a scroll key
• 21 programmable keys with tri-colored lights
• Five fixed function keys
• Terminal Status Indicator
• Built-in speakerphone
• Optional Full Duplex speakerphone module
• Eight selectable ring tones
• UP/DOWN buttons for digital control of speaker, handset
and ringer volumes
• Desk- or wall-mounted
DS 5014D KEYSET (See Figure 2–5)
• 32 character display (2 x 16) with three associated soft
keys and a scroll key
• 14 programmable keys with tri-colored lights
• Five fixed function keys
• Terminal Status Indicator
• Built-in speakerphone
• Optional Full Duplex speakerphone module
• Eight selectable ring tones
• UP/DOWN buttons for digital control of speaker, handset
and ringer volumes
• Desk- or wall-mounted
DS 5007S KEYSET (see Figure 2–6)
• 32 character display (2 x 16) with three associated soft
keys and a scroll key
• 7 programmable keys with tri-colored lights
• Five fixed function keys
• Terminal Status Indicator
• Built-in speakerphone
• Eight selectable ring tones
• UP/DOWN buttons for digital control of speaker, handset
and ringer volumes
• Desk- or wall-mounted
Note: The KDB-D and KDB-S Keyset daughter boards cannot be used with any keysets on the OfficeServ 7100.
Only the KDB-F (full duplex) daughter boards can be used on the OfficeServ 7100.
FIGURE 2-4
FIGURE 2-5
FIGURE 2-6
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DS 5064B AOM (See Figure 2–7)
• 64 programmable keys with red lights
• A maximum of 2 can be assigned to any keyset
to provide additional programmable keys
• A maximum of 4 per system
Note: This AOM can be used with an IP keyset. The
cosmetic design matches both the DS-5000 and ITP5100 keysets. A DLI port is required for this AOM.
DS 5021D KDB-F (FULL DUPLEX)
This is a daughter board that can be installed only in the DS 5021D and DS 5014D keysets.The standard speakerphone mode of operation for a DS keyset is half duplex.This means that you cannot transmit and receive speech
at the same time. Adding a KDB-F to your keyset will convert the speakerphone into a full duplex mode enhancing its operation. The KDB-F does not require a second “B” channel. In addition, the KDB-F may have up to three
(3) external microphones attached to it for conference room type applications. The microphones require an
“EXTMIC” key programmed on the keyset to activate or deactivate them.
Note: Only one KDB-F can be installed on a DS 5021D or DS 5014D keyset.The KDB-D/S modules are not supported on the iDCS and DS keysets on the OfficeServ 7100 system.
2.7
FIGURE 2-7
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2.8.2 iDCS SERIES EQUIPMENT
iDCS 28D KEYSET (See Figure 2–8)
• 32 character display (2 x 16) with three associated soft keys and
a scroll key
• 28 programmable keys with tri-colored lights
• Four fixed function keys
• Terminal Status Indicator
• Built-in speakerphone
• Optional full duplex speakerphone module
• Eight selectable ring tones
• UP/DOWN buttons for digital control of speaker, handset and
ringer volumes
• Desk- or wall-mounted
• Available in dark gray
iDCS 18D KEYSET (See Figure 2–9)
• 32 character display (2 x 16) with three associated soft keys and
a scroll key
• 18 programmable keys with tri-colored lights
• Four fixed function keys
• Terminal Status Indicator
• Built-in speakerphone
• Optional full duplex speakerphone module
• Eight selectable ring tones
• UP/DOWN buttons for digital control of speaker, handset and
ringer volumes
• Desk- or wall-mounted
• Available in dark gray
iDCS 8D KEYSET (see Figure 2–10)
• 32 character display (2 x 16) with three associated soft keys and
a scroll key
• 8 programmable keys with tri-colored lights
• Four fixed function keys
• Terminal Status Indicator
• Built-in speakerphone
• Eight selectable ring tones
• UP/DOWN buttons for digital control of speaker, handset and
ringer volumes
• Desk- or wall-mounted
• Available in dark gray
Note: The iDCS keyset type cannot use the KDB-D/S keyset daughter boards on the OfficeServ 7100 system. The
iDCS 8D keyset cannot use the 14 button strip.
2.8
FIGURE 2-8
FIGURE 2-9
FIGURE 2-10
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iDCS 64B AOM (See Figure 2–11)
• 64 programmable keys with red lights
• A maximum of 2 can be assigned to any keyset to provide addi-
tional programmable keys
• A maximum of 4 per system
• Available in dark gray
iDCS 14B STRIP (See Figure 2–12)
• 14 programmable keys with red lights
• A maximum of one can be added to any 28D or 18D keyset to provide
additional programmable keys
• Available in dark gray
iDCS KDB-FULL DUPLEX (FKDBF)
This is a daughter board that can be installed only in the 18 or 28 button keysets. The standard speakerphone
mode of operation for an iDCS keyset is “half duplex”.This means that you cannot transmit and receive speech at
the same time. Adding an FKDBF to your keyset will convert the speakerphone into full duplex mode enhancing
its operation. The FKDBF does not require a second “B” channel like the FKDBD or FKDBS and so can be used on
any DLI card. In addition the FKDBF may have up to three (3) external microphones attached to it for conference
room type applications. These microphones require an “EXTMIC” key programmed on the keyset to activate or
deactivate them.
Note: Only one KDBF can be installed on a keyset. The KDB-D/KDB-S modules are not supported on the iDCS and
DS keysets on the OfficeServ 7100 system.
2.9
FIGURE 2-11
FIGURE 2-12
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2.10
DOOR PHONE INTERFACE MODULE (DPIM) & DOOR PHONE
(see Figures 2–13 and 2–14)
• The DPIM adapts any DLI circuit for use with the door phone unit
• Commonly used to request entry through locked doors (interior or exterior) or as a room monitoring box
• Provides contact control to be used with customer-provided electric door lock
• Door phone is wall-mounted
• Door phone is weather resistant
FIGURE 2-14
FIGURE 2-13
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2.11
2.8.3 OfficeServ
™ ITP-5100 SERIES EQUIPMENT
ITP-5121D IP KEYSET (See Figure 2–15)
• 32 character display (2 x 16) with three associat-
ed soft keys and a scroll key
• Built-in Full Duplex speakerphone
• 21 programmable keys with tri-colored LEDs
• Five fixed function keys
• UP/DOWN buttons for digital control of speak-
er,handset and ringer volumes
• Eight selectable ring tones
• Desk or wall-mounted
• 2 Port Switch
• Supports PoE (Power over Ethernet)
ITP-5112L IP KEYSET (See Figure 2–16)
• 99 programmable keys (soft keys)
• Built-in Full Duplex speakerphone
• Five fixed function keys
• Large color TFT display with twelve associated
soft keys and a scroll wheel
• UP/DOWN buttons for digital control of speak-
er,handset and ringer volumes
• Multiple user-selectable ring tones
• Navigation key
• Built-in applications: Phone Book, E-Diary,
Calendar, and Calculator.
• User-selectable menu styles and backgrounds.
• 2 Port Switch
• Supports PoE (Power over Ethernet)
ITP-5107S IP KEYSET (See Figure 2–17)
• 32 character display (2 x 16) with three associat-
ed soft keys and a scroll key
• Built-in Full Duplex speakerphone
• 7 programmable keys with tri-colored LEDs
• Five fixed function keys
• UP/DOWN buttons for digital control of speaker,
handset and ringer volumes
• Eight selectable ring tones
• Desk or wall-mounted
• Supports PoE (Power over Ethernet)
DS 5064B AOM (See Figure 2–18)
• 64 programmable keys with red lights
• A maximum of 2 can be assigned to any keyset
to provide additional programmable keys
• A maximum of 4 per system
Note: This AOM can be used with an IP keyset. The
cosmetic design matches both the DS-5000 and ITP-5100 keysets.
FIGURE 2-17
FIGURE 2-18
FIGURE 2-16
FIGURE 2-15
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2.12
2.8.4 OfficeServ™ SOFTPHONE
Samsung OfficeServ™ Softphone is a software-based application that turns your computer into a full-featured
Samsung IP telephone. It is installed directly onto your laptop or desktop PC running Microsoft Windows XP or
2000 operating system. Once a USB headset or a USB handset is connected; the Softphone delivers virtually identical functionality as the ITP-5112 L and ITP-5121D desktop ITP phones.
OfficeServ™ Softphone is ideal for telecommuter and mobile users. Remote workers can simply connect their
laptop to the corporate network,snap in a USB headset, and function as if they were in their own office. They can
place, receive, and handle calls on both the internal and external network, providing a truly portable and practical solution.
2.8.5 OfficeServ
™ Wireless
WIRELESS LAN ACCESS POINT (SMT-R2000) (See Figure 2–19)
The wireless access point (SMT-R2000) provides
wireless coverage throughout a building and surrounding areas. It supports IEEE 802.11a/b/g WLAN
standard for both voice and data. It gives priority to
voice packets. The quality of the service for voice is
always guaranteed.
Highlights of SMT-R2000 Features
• Two radios.Radio 1: 5GHz IEEE 802.11a (54 Mbps) and Radio 2: 2.4 GHz IEEE 802.11b/g (54 Mbps)
• 8 voice calls per Access Point.
•
Wireless data stations or handsets association per AP, 802.11a: 255, 802.11b/g:255. Total: 32
• Wireless Access Point or repeater mode
• RP-SMA type connector for external antenna
• Router mode support
• Enhanced security (WEP, WPA, WPA2, etc.)
• QoS supports 802.1 p/q, DSCP, 802.11e (WMM), ToS
• PoE (Power over Ethernet) support or External Power Adapter (supplied)
• Easy Web Management
• Wi-Fi certified
• No MGI channel required for conversation between handset to handset or handset to ITP desktop phone
FIGURE 2-19
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WIRELESS INTERNET PHONE (SMT-W5100E HANDSETS) (see Figure 2-20)
Wireless handset (SMT-W5100E) is a compact hand-held unit that works within the Samsung OfficeServ Wireless
system.The three ounce handset comes with a rich set of features.Its graphical display and menu-driven function
make it very simple to use.The handset package comes with a charger, two batteries, a leather carrying case and
a headset with hook switch.
Highlights of SMT-W5100E Features
• IEEE 802.11g
• Wi-Fi certified
• 1.5: color LCD
• Security: WEP/WPA/WPA2
• QoS: 802.11e (WMM)
• Caller name and number display
• Call Waiting
• Voice mail indication
• Hot key for voice mail access
• System hold
• Call transfer
• Call forward
• Call mute
• Call pick up
• Do not disturb
• Dynamic soft keys
• Hard keys for TRANSFER, HOLD, and CONFERENCE
• Redial
• Pre-dial
• Local phone book with 2,400 entries.
— Each entry can store 3 phone numbers
— There is a total of 800 phone numbers
• Hot key for vibrator function (*)
• 99 incoming call log, 99 outgoing call log, and 99 missed call log
• Adjustable volume
• 16 different ringer tones and adjustable ringer volume
• Hot key for keypad lock/un-lock (#)
• 4 hours talk time
• 40 hours standby time
• 3.5 hours fast charger
• Spare battery slot in charger
• Software upgrade through wireless connection
2.13
FIGURE 2-20
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PART 3. SPECIFICATIONS
3.1 ELECTRICAL SPECIFICATIONS
POWER SUPPLY UNIT
The Power Supply Unit (PSU) is installed in the cabinet of the OfficeServ 7100. The PSU supplies the power of
-48 V DC received from the external battery backup power supply unit to each board. The rating is as follows.
• INPUT RATING: 100-120 VAC; 2A; 50/60 Hz or DC -48 V,3A
The specifications of the power I/O are shown in the table below.
3.2 DIMENSIONS
Note: When the cabinets are rack mounted, the rack mount bracket will add some height to the system.
3.1
3.1a I/O VOLTAGE of the PSU
PSU (OfficeServ 7100)
Input Voltage
100-120 VAC ~ 2A 50/60 Hz
DC -48V ~ 3A (Battery Backup)
Output Voltage
DC -54V, 1.1A
DC +5V, 5.0A
DC -5.3V, 0.3A
DC +3.3V, 5A
DC +12V, 0.4A
DC -54.0V, 0.25A (Battery Backup)
Maximum Power Consumption/PSU 105 W
HEIGHT WIDTH DEPTH
OfficeServ 7100 Main Cabinet 3.11” 17.32” 16”
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*This the maximum distance a door phone can be from the DPIM.The DPIM can be up to 900 cable feet from the
KSU. The total distance must not exceed 1230 feet.
3.5 RINGS AND TONES
3.5.1 RING CYCLES
The OfficeServ 7100 provides the trunk line rings, station rings, door rings, and alarm rings. The ON/OFF cycle of
each ring is shown in the table below (it is different according to the country, and can be modified by MMC programming).
Note: The ON/OFF cycle can be adjusted by changing the values of the system database.
3.2
3.3 ENVIRONMENTAL LIMITS
OPERATING TEMPERATURE 32—113 °F / 0—45 °C
STORAGE TEMPERATURE 14—122 °F / --10—50 °C
HUMIDITY 10%—90% Non-Condensing
3.4 CABLE REQUIREMENTS
EQUIPMENT CABLE AWG MAX FEET MAX METERS
DIGITAL KEYSET 1 PR. TWISTED 24 1300 400
ADD-ON MODULE 1 PR. TWISTED 24 1300 400
SINGLE LINE STATION 1 PR. TWISTED 24 3000 1 KM
DOOR PHONE 2 PR. TWISTED 24 330* 100
3.5.1a SYSTEM RING CYCLES
RING ON/OFF CYCLE
TRUNK LINE RING 1000/2000 ms
STATION RING 400/200/400/3000 ms
DOOR RING 400/200/400/200/400/2000 ms
ALARM RING 400/200/400/200/400/200/400/1000 ms
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3.5.2 RING
The output voltage and frequency of the ring signals in the OfficeServ 7100 are as follows:
• Output voltage: 75 Vrms Square Wave (4SLM)
• Frequency: 20 or 25 Hz
The OfficeServ 7100 provides the users with various tones to notify the users of the status of functional operations. T
he ON/OFF
cycles of curr
ently specified tones are shown in the table below.
Note: The ON/OFF cycle can be adjusted by changing the values of the system database.
*Overrides headset mode.
3.3
3.5.3 SYSTEM TONES
TONE ON/OFF CYCLE
DIAL TONE 1000/250 ms
BUSY TONE 500/500 ms
DO NOT DISTURB TONE 250/250 ms
RING BACK TONE 1000/2000 ms
CALL PARK TONE CONTINUOUS
CONFIRMATION/CAUTION/BARGE-IN TONE 50/50 ms
CALL BACK/HOLD TONE 500/3500 ms
RING BACK TONE 1000/2000 ms
ERROR/NUMBER UNOBTAINABLE TONE 250/250 ms
MESSAGE CAMP ON TONE CONTINUOUS
3.6 KEYSET LED INDICATIONS
CONDITION LED COLOR LED ON LED OFF
LINE IDLE OFF — OFF
LINE IN USE RED / GREEN STEADY —
RECALL AMBER 500 ms 500 ms
CALL ON HOLD RED / GREEN 500 ms 500 ms
RINGING C.O. CALL GREEN 100 ms 100 ms
RINGING INTERNAL CALL GREEN 100 ms 100 ms
DND INDICATION RED 112 IPM for 500 ms 500 ms
OPERATOR CALLS RED 100 ms 100 ms
ANS / RLS (DND)* RED 112 IPM for 500 ms 500 ms
ANS / RLS (HANDSET MODE)** RED STEADY —
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3.4
Station Groups 20
Station Group Members
(Sequential or Distributed)
32
Trunk Groups 11
UCD Groups 10
Unconditional Group Members 32
Trunk Group Members 60
Internal Page Members 32 x 5
External Page Members 4 x 2
Toll Restriction Entries 500
Toll Allowance Entries 500
DID Translation Entries 999
Authorization Code Entries 500
Account Code Entries 999
LCR Digit Entries 2000
LCR Modify Digit Tables 200
LCR Time Tables 4
LCR Time Bands 4
LCR Route Tables 99
Alarm Reminder Buffers 3
Speed Dial Entries 2000
System Buffers (MAX) 500 / 950
Station Buffers (MAX) 50
CID Review Buffers 2000
CID Abandon Lists 100
CID Name Translation Entries 1000
Call Buttons per Station 8
OfficeServ 7100 Feature Maximum Capacities
Call Logs Entries 2000
Call Log per Station 50
Tenant Groups 1
Ring Plans 6
Programmed Messages 15 (10+5)
14B AOM per Station 1
64B AOM per Station 2
Call Cost Digit Entries 500
Call Cost Rate Tables 8
PBX Access Code Entries 5
Special Code Entries 10
Emergency/Override Code
Entries
8
Holiday Entries 60
Class of Service 30
LCR Classes 8
Message Waiting per Station 5
Conference Groups 6
Conference Group Members
(Add-On)
4
Pickup Groups 20
Internal/External Page Zones 5/2
Redial & External FWD Dial Digits 18
IP Keysets 32
Virtual Extensions 96
Text Messages 10/100
Agent Pin Numbers 100
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Account Code Entry
Forced - Verified
Forced - Not Verified
Voluntary
Account Code Key
Account Code Key - One Touch
Administrator Program Key
All Call Voice Page
Attention Tone
Audio Message with Alarm
(Timer) Reminder
Authorization Codes
Forced
Voluntary
Auto Answer on CO
Auto Attendant†
Automatic Call Distribution (ACD)
Automatic Hold
Background Music
Branch Group
Call Activity Display
Call Center
Agent Busy/Manual Wrap-Up Key
Agent PIN (ID) Numbers
Agent Login & Logout
Automatic Logout
Automatic Wrap-Up Timer
Priority Call Queuing
Embedded Reporting Package
Agent Statistics
Call Statistics
Group Supervisors
Printed Reports
OfficeServ DataView
UCD Statistics
UCD Monitoring
Wall-Style Display Windows
Call Costing
Caller Identification†
Caller ID
Calling Line Identification (CLI)
PRI
Caller ID Features
Name/Number Display
Next Call
Save Caller ID Number
Store Caller ID Number
Inquire Park/Hold
Caller ID Review List
Investigate
Abandon Call List
Caller ID on SMDR
Number to Name Translation
Caller ID to PSTN
Caller ID to Analog Port
Call Forwarding
All Calls
Busy
No Answer
Busy/No Answer
Forward DND
Follow Me
External
To Voice Mail
Preset Destination
Preset Forward Busy
Call Hold
Exclusive
System
Remote
Call Park and Page
Call Pickup
Directed
Groups
Established
Call Recording
Call Waiting/Camp-On
Centrex/PBX Use
Chain Dialing
Chain Forward
Class of Service
Common Bell Control
Computer Telephony Integration (CTI)
OfficeServ™ Link
OfficeServ™ DataView
OfficeServ™ EasySet
OfficeServ™ Call
OfficeServ™ Operator
OfficeServ™ Softphone
Conference Group
Customer Set Relocation
Data Security
Database Printout
Daylight Saving Time-Automatic
Dialed Number Identification Service (DNIS)
Direct In Lines
Direct Inward Dialing (DID) T1
Day/Night Routing
Busy or Camp-On Option
MOH Source
DID Call Limits
Direct Inward System Access (DISA)
Direct Trunk Selection
Directory Names
DISA Security
Distinctive Ringing
Door Lock Release (Programmable)
Door Phones
Executive Barge-In (Override)
With Warning Tone
Without Warning Tone
Trunk Monitor or Service Observing
External Music Interfaces
External Page Interfaces
Flash Key Operation
Flexible Numbering
Group Busy Setting
Hot Line
In Group/Out of Group
Incoming Call Distribution
Incoming/Outgoing Service
Individual Line Control
IP Keysets
ISDN Service
Primary Rate Interface (PRI)
LAN Interface
Least Cost Routing
4.1
PART 4. BUSINESS FEATURE PACKAGE
SYSTEM FEATURES
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