Samsung NP950XCJ-X01DE operation manual
User Manual
www.samsung.com
Table of contents
Getting started
3 About this manual
7 Layout
14 Turning the computer on
and off
16 Unlocking the screen
16 Windows
Basics
18 Keyboard
20 Touchpad
23 Bluetooth Mouse
(optional)
25 Fingerprint recognition
27 Memory card tray
30 External display
32 Wireless LAN
34 Bluetooth
36 Thunderbolt
37 Wireless PowerShare
(WPS)
™
3
Applications
40 Using applications
41 Samsung Settings
42 Samsung Security
44 Samsung Update
45 Online Support (S Service)
46 Samsung PC Help (Self-
help application)
47 Samsung PC Cleaner
48 Quick Search
Settings & Upgrade
49 LCD brightness
51 Volume
52 BIOS (Setup utility)
58 Battery
Troubleshooting
61 Samsung Recovery
66 Windows recovery
function
66 Q&A
Appendix
69 Product specifications
70 Ergonomic tips
74 Powering your device
75 Safety precautions
85 Important safety
information
88 Replacement parts and
accessories
91 Regulatory compliance
statements
100 WEEE symbol information
102 Samsung package Take-
Back program
2
•
This user manual describes procedures for using the
Getting started
About this manual
•
This user manual is specially designed to detail the computer’s
functions and features.
•
The user manual supplied with the computer may vary
depending on the model.
•
Please read this manual before using the computer to ensure
safe and proper use.
•
Optional accessories, some devices, and software referred to
in this manual may not be provided or may not be subject to
upgrades. Note that the computer environment referred to in
the user manual may not be the same as your environment.
touchpad, mouse and touch screen. Instructions for using the
touch screen are for models with the touch screen feature.
•
Images and screenshots are those of the representative model
of the series and may differ in appearance from the actual
product.
•
Content may differ from the final product and is subject to
change without prior notice. For the latest version of the
manual, refer to the Samsung website, www.samsung.com.
•
Descriptions are based on the computer’s default settings
and the Windows 10 operating system. Available features and
additional services may vary depending on the computer or
operating system.
3
Getting started
Instructional icons and expressions
Warning
others
Caution
computer or other equipment
Note
The path you should follow to carry out an instruction. For
example, “select
should select
Select Click the mouse or tap the touchpad or touch screen.
: situations that could cause injury to yourself or
: situations that could cause damage to the
: notes, usage tips, or additional information
Settings
Settings
→
Devices
and then
” indicates that you
Devices
.
Copyright
Copyright © 2020 Samsung Electronics Co., Ltd.
This manual is protected under international copyright laws.
No part of this manual may be reproduced, distributed, translated,
or transmitted in any form or by any means, electronic or
mechanical, including photocopying, recording, or storing in any
information storage and retrieval system.
Computer specifications or the contents of this manual may
be changed without prior notice due to an upgrade of the
computer’s functions.
4
Getting started
Trademarks
•
Samsung and the Samsung logo are trademarks or registered
trademarks of Samsung Electronics Co., Ltd.
•
HDMI, the HDMI logo, and
the term High Definition
Multimedia Interface are
trademarks or registered
•
Intel and Core are trademarks or registered trademarks of the
Intel Corporation.
•
Microsoft, MS-DOS, and Windows are trademarks or registered
trademarks of the Microsoft Corporation.
•
Bluetooth® is a registered trademark of Bluetooth SIG, Inc.
worldwide.
•
Wi-Fi®, Wi-Fi Direct™, Wi-Fi CERTIFIED™, and the Wi-Fi logo
are registered trademarks of the Wi-Fi Alliance.
trademarks of HDMI Licensing
LLC.
•
Thunderbolt and the Thunderbolt logo are trademarks of Intel
Corporation in the U.S. and/or other countries.
•
All other trademarks and copyrights are the property of their
respective owners.
As an ENERGY STAR
Samsung has determined that this
product meets the ENERGY STAR
guidelines for energy efficiency.
•
The ENERGY STAR Program has reduced greenhouse gas
emissions and saved energy through voluntary labeling.
•
Power management setting of this product has been enabled
by default, and has various timing settings from 1 minute to
Partner,
®
®
5 hours.
•
The product can wake with a button press on the chassis from
sleep mode.
5
Getting started
Data precautions
Samsung shall not be liable for any data loss. Please take care to
avoid losing any important data and back up your data to prevent
any such data loss.
Operating system and software support
If you change the product’s factory OS (Operating System) to
another OS or if you install software which is not supported by the
product’s original factory OS, you will not receive any technical
support, product exchange or refund, and a fee will be charged
when requesting a service.
Please use your computer with the original factory OS. If you
install an OS other than the factory OS, data may be deleted or the
computer may not start.
Product capacity representation
Storage capacity representation
The capacity of the storage device (HDD, SSD) of the manufacturer
is calculated assuming that 1 KB = 1,000 Bytes.
However, the operating system (Windows) calculates the storage
device capacity assuming that 1 KB = 1,024 Bytes. Therefore, the
available capacity of the HDD in Windows is smaller than the
actual capacity due to the difference in capacity calculation. For
example, for an 80 GB HDD, Windows calculates the capacity as
74.5 GB, (80x1,000x1,000x1,000) Bytes/(1,024x1,024x1,024) Bytes
= 74.505 GB.
In addition, the capacity representation in Windows may be even
smaller because some programs, such as Samsung Recovery, may
reside in a hidden area of the HDD.
* Please use Windows 10 64-bit only for this model.
Memory capacity representation
The available memory capacity in Windows is less than the actual
capacity of memory. This is because some memory is required for
regular system operations.
For example, for 1 GB (= 1,024 MB) memory installed, Windows
may report the capacity as 1,022 MB or less.
6
Getting started
Layout
•
Features or options may differ depending on the model.
•
The items marked as optional may not be provided or
may be provided in different locations.
•
Since some space on the SSD is reserved for system
recovery and operations, the available space on the SSD
may be less than the actual capacity.
Front view
►
For 13.3 inch models
1
2
3
4
5
6
7
8
9
7
Getting started
►
For 15.6 inch models
Number/Name Description
1
2
light
Camera indicator
3
4
5
Camera
Microphone
•
This indicates the camera
operating status.
•
Using this camera, you can take
still pictures and record video.
•
You can use the built-in
microphone.
•
The screen’s images are displayed
LCD
6
here.
Operating
7
8
status LED and
illumination
•
Shows the operating status of the
computer.
sensor
9
Power button
•
Turns the computer on and off.
•
Enter text or control computer
Keyboard
functions.
•
The fingerprint recognition sensor
Fingerprint
recognizes fingerprints. Scans a
recognition
fingerprint to sign in to Windows,
sensor
apps, and services.
•
Moves the cursor and selects
Touchpad
options.
•
Functions as a mouse.
8
Getting started
Operating status LED and illumination
sensor
Number/Name Description
•
Shows the operating status of the
computer.
Operating status
LED
Illumination
sensor
Red
: Charging
–
Green
–
Blue
–
•
The sensor detects the ambient
light.
•
If the ambient light level becomes
too low, the computer’s backlight
will automatically turn on.
•
If there is sufficient ambient
lighting, the computer’s backlight
will automatically turn off.
: Turned on
: Fully charged
Do not block the sensor.
9
Getting started
Right view
1 2 3
Number/Name Description
•
Speaker
Memory card tray
USB 3.0 port
Sound is emitted from the
speakers.
•
Insert a memory card.
•
Connect various peripheral
devices, such as a mouse, camera,
or keyboard.
10
Getting started
Left view
Number/Name Description
•
This jack connects to the AC
DC jack
HDMI port
5421 3
Thunderbolt™ 3
port
Earpiece/
Headset jack
Speaker
adapter to supply power to the
computer.
•
Used to connect an HDMI cable to
an external device.
•
Connect and charge a
Thunderbolt
connect to an external display
device.
Some features may not be
supported depending on
your device’s specifications.
•
Connect an earpiece or a headset
to the computer to listen to audio.
•
Sound is emitted from the
speakers.
3 device or
™
11
Getting started
The charging feature of the Thunderbolt™ 3 port
Charging the computer
Connect an external power supply (sold separately) to the
Thunderbolt
computer.
Use an external power supply (sold separately) with a rating level
higher than 10 W (5 V, 2 A) that supports USB-C
3 port to use it as the auxiliary power or charge the
™
or USB BC 1.2.
®
Charging a Thunderbolt™ 3 device
Connect and charge your Thunderbolt
to the computer.
•
It may take longer to charge the battery when charging
a connected device.
•
The battery power level may be reduced when charging
a connected device while the computer is powered by
the battery.
•
The charging status of the connected device is not
displayed on the computer.
•
This charging feature may not be available on some
devices.
3 device by connecting it
™
12
Getting started
Bottom view
►
For 13.3 inch models
►
For 15.6 inch models
Number/Name Description
•
Sucks in outside air and discharges
heat generated inside the computer
through these holes.
Fan vents
1
2
Internal battery
•
If the vents are blocked the
computer may overheat. Avoid
blocking the vents as this may be
dangerous.
•
Provides power to the computer
when not connected to an AC
adapter.
•
To remove or replace the internal
battery, take it to a Samsung Service
Center. You will be charged for this
service.
If the bottom of the computer is replaced, the model
name, serial number, and some logos will no longer be
present. For more information, contact the Samsung
1
2
13
Service Center to request assistance.
Getting started
Turning the computer on and off
The computer turns on automatically when the LCD panel is
3
opened.
Fully charge the battery using the AC adapter before using
the computer
for the first time
.
Turning the computer on
Before turning on the computer, check that the battery is
1
charged and charge it if necessary.
Open the LCD panel.
2
If the computer does not turn on automatically, press the
Power button.
Set the device to not automatically turn on the computer
when the LCD panel is opened.
1. Select the Start button (
) →
Samsung Settings
.
14
2. Select
System
→
Auto booting
→
Off
.
Getting started
About Windows Activation
When you turn the computer on for the first time, the Windows
activation screen appears.
Follow the activation procedures according to the instructions on
the screen to use the computer.
The computer’s date and time may be incorrect when you turn it
on for the first time. They may also be incorrect if the battery has
been fully discharged or removed. To set the date and time, go to
the desktop taskbar and right-click the date and clock area. Then,
select
Adjust date/time
and set the current date and time.
Turning the computer off
Select the Start button ( ).
1
Select →
2
Save all data before turning off the computer.
Shut down
.
15
Getting started
Unlocking the screen
To unlock the lock screen, do one of the following:
•
Mouse
•
Keyboard
•
Touchpad
If the account has a password, enter the password to log in after
unlocking the screen.
: Click the lock screen.
: Press any key.
: Tap the touchpad.
Windows
Microsoft Windows is an operating system that is used to control a
computer.
•
Images and available features may differ depending on
the model and operating system.
•
This manual is designed for Windows 10 and content
may differ depending on the OS version.
•
The image displayed on the desktop screen may differ
between models and OS versions.
Configuring the Windows Settings
You can configure the basic system settings, such as installing
or uninstalling apps and managing accounts, on the Windows
Settings screen.
Select the Start button (
Then, select an option you want to change after the Windows
Settings screen appears.
You can also configure the settings from the Control Panel
like previous OS versions. Select the Start button (
Windows System
16
) → .
→
Control Panel
.
) →
Getting started
Action Center
The Windows 10 action center allows you to receive system
notifications, such as updates, and push notifications, such as
emails and SNS updates. You can also adjust settings conveniently.
For example, you can select wireless network options or adjust the
volume and screen brightness via hot keys in the action center.
Checking notifications
Select on the taskbar.
1
When the action center panel appears, select a message to
2
check it.
•
You can enable or disable push notifications for
applications. You can also set personalized hot keys
to appear in the action center by selecting the Start
button (
actions
•
Select
action center menu and select the feature you want to
use.
) → →
.
Expand
or
System
Collapse
→
Notifications &
to expand or minimize the
17
Basics
Keyboard
Enter text or access computer functions with the keyboard.
•
Images and available features may differ depending on the model and operating system.
•
The keyboard layout may differ depending on the country.
Using hot keys
To use keyboard hot keys, do one of the following:
•
Press the
hot key.
Fn Lock
key. When the
Fn Lock
key turns on, press a
•
Press and hold the Fn key and press a hot key.
18
When the
pressing the
Fn Lock
key is on, hot keys are activated without
Fn
key.
Basics
Hot key functions
Key/Icon Description
•
F1
F2
F3
F4
F5
F6
F7
F8
Samsung Settings
Settings
•
Screen brightness control
brightness of the display.
•
LCD/External monitor
LCD and an external display device when an
external display device is connected to the
computer.
•
Touchpad
off.
•
Mute
: Mute or unmute the audio.
•
Volume Control
: Launch the
application.
: Switch between the
: Turn the touchpad function on or
: Adjust the volume level.
Samsung
: Adjust the
Key/Icon Description
•
Keyboard backlight brightness
F9
F10
F11
F12
keyboard backlight on or off and adjust its
brightness.
•
Outdoor+ Mode
to the maximum level. Improve the screen’s
visibility when you use the computer in bright
places or next to windows.
•
WPS (Wireless PowerShare) Mode
WPS mode on or off. You can charge another
device with your device’s battery.
When the WPS feature is on, the touchpad
will not work.
•
Quick Search
device quickly.
: Turn the
: Set the screen brightness
: Turn the
: Search for content on the
19
If the hot keys do not work properly, install the
Settings
application.
Samsung
Basics
Touchpad
Use the touchpad to move the cursor or select an item. The left
and right buttons of the touchpad act the same as the left and
right buttons of a mouse.
•
Use the touchpad only with fingers. The touchpad will
not recognize actions of other objects.
•
Images and the touchpad layout may differ depending
on the model.
Basic touchpad functions
Moving
To move the cursor, move a finger on the touchpad.
Clicking
Tap the touchpad or press the left touchpad button.
Tap
or
Click
Double-clicking
Double-tap the touchpad or press the left touchpad button twice.
20
Tap-tap
or
Click-click
Basics
Right-clicking
This function enables right-clicking.
To right-click an item, press the right touchpad button.
Click
Dragging
To move an icon or an app tile to a desired location, press and hold
it and then drag it to the target position with the left touchpad
Gesture functions
Swiping
To scroll up, down, left or right to a desired location, swipe with
two fingers on the touchpad.
or
button pressed.
Press and hold the
left touchpad button
Move
21
Basics
Pinching
To zoom in, spread two fingers apart while viewing a website,
map, or image. Pinch to zoom out.
Configuring touchpad gestures
Configure touchpad gestures to use the touchpad more efficiently.
Select the Start button (
desired options.
Some options in the touchpad settings may not be
available depending on the model.
) → →
Devices
→
Touchpad
→
Touchpad lock
Press and hold the Fn key and press the F5 key to lock the
touchpad.
22
Basics
Scroll wheel
Left-click button
Bluetooth Mouse (optional)
Move and adjust cursors and pointers that appear on the screen
with your mouse.
•
The mouse may not be available depending on the
model.
•
The mouse’s appearance may vary depending on the
model.
Layout
Right-click button
Power button
CONNECT button
Battery cover
LED indicator
23
Basics
Connection and use
Open the battery cover insert the battery ensuring that the
1
polarity is matched.
•
Be sure to check the battery polarity (+/-).
•
Do not charge the supplied battery (AAA).
Turn on the computer and push the power switch on the
2
underside of the mouse to ON to turn on the power.
Press the CONNECT button.
3
When the button is pressed, the LED indicator normally turns
red.
•
Be sure to use a sharp object, such as a ballpoint pen, to
push the CONNECT button.
•
Only if the LED indicator turns red will the mouse be
found on the computer’s Bluetooth device list.
In the
6
The computer will start searching for Bluetooth devices.
Select the mouse to connect to from the list of Bluetooth
7
devices found.
The mouse is connected to your computer.
Add a device
•
Enter “0000” when the Bluetooth connection is made
and the password or PIN code entry screen appears.
•
If the mouse is not found on the Bluetooth device
list, turn off the power switch on the underside of the
mouse and turn it back on to try again.
•
To connect and use your mouse with another computer,
you must disconnect the mouse from the computer it
is already connected to. Select the Start button (
→
Devices
the mouse you connected to the computer, then select
Remove device
press the CONNECT button on your mouse to connect
window, select
→
Bluetooth & other devices
. If your computer is turned off, you can
Bluetooth
.
) →
. Select
Right-click the Bluetooth icon on your computer’s taskbar, and
4
then select
In the
5
Bluetooth or other device
Add a Bluetooth Device
Bluetooth & other devices
.
.
window, select
Add
24
to another computer without disconnecting the mouse.
•
When your computer is in sleep mode, moving or
clicking the mouse can turn it on. Turn off the power
switch on the underside of the mouse to prevent the
computer from unintentionally waking up.
Basics
Fingerprint recognition
You can sign in to Windows, apps, and services by teaching
Windows to recognize your fingerprint.
Registering your fingerprint
Create a password and PIN first to use the fingerprint scan feature.
Select the Start button ( ) → →
1
options
.
Accounts
→
Sign-in
Select
3
Select
4
fingerprint registration.
Select
5
Enter your PIN in the
6
Repeatedly lift and rest your finger on the fingerprint
7
recognition sensor until setup is complete.
Windows Hello PIN
Windows Hello Fingerprint
Get started
on the
→
Add
Windows Hello setup
Making sure it’s you
to create a PIN number.
→
Set up
window.
to start the
window.
2
Select
Password
→
Add
to create a password.
25
The fingerprint recognition sensor’s location may vary
depending on the model.
Fingerprint registration is complete.
8
If you want to add another fingerprint, select
Add another
.
Basics
Removing a fingerprint
Select the Start button ( ) → →
1
options
Select
2
The fingerprint will be removed.
.
Windows Hello Fingerprint
Accounts
→
Remove
→
.
Sign-in
Unlocking the screen with a fingerprint
You can unlock the screen by resting your fingerprint on the
fingerprint recognition sensor.
Place a registered finger on the fingerprint recognition sensor.
The screen will be unlocked if the fingerprint is scanned correctly.
For better fingerprint recognition
•
Prevent the fingerprint recognition sensor from being
scratched or damaged by metal objects, such as coins, keys,
and necklaces.
•
Ensure that the fingerprint recognition sensor and your
fingers are clean and dry.
•
The fingerprint recognition sensor may not recognize
fingerprints that are affected by wrinkles or scars.
•
The fingerprint recognition sensor may not recognize
fingerprints from small or thin fingers.
•
If you bend your finger or use your fingertips, the fingerprint
recognition sensor may not recognize your fingerprints. Make
sure to cover the entire fingerprint recognition sensor with
your finger.
•
To improve recognition performance, register the fingerprints
26
of the hand you use most often to perform tasks.
•
In dry environments, static electricity can build up in the
computer. Avoid using this feature in dry environments
or before using the feature, discharge static electricity by
touching a metal object.
Basics
Memory card tray
•
Some memory cards may not be fully compatible with
the computer. Using an incompatible card may damage
Use a memory card to transfer data to other devices. You can use
data stored on your device, such as digital cameras, smartphones,
or tablets, on your computer, or you can take your saved data to
another device.
Memory cards are sold separately.
This computer supports the following types of memory cards.
Abbreviation Description
•
micro SD
micro SDHC
micro SDXC
UFS
micro Secure Digital
•
micro Secure Digital High Capacity
•
micro Secure Digital eXtended Capacity
•
Universal Flash Storage
the computer or the memory card, or corrupt the data
stored in it.
•
Use caution to insert the memory card in the proper
direction.
•
Store the card separately to prevent losing the card
when moving the computer.
•
The speed may vary depending on the type and
specifications of the memory card.
27
Basics
Inserting a memory card
Insert the ejection pin into the hole on the memory card tray
1
and gently remove the memory card tray from the memory
card tray slot.
Place a memory card on the memory card tray with the
2
gold-colored contacts facing downward.
Gently press the memory card into the tray to secure it, and
3
reinsert the memory card tray.
Removing a memory card
Insert the ejection pin into the hole on the memory card tray
1
and gently remove the memory card tray from the memory
card tray slot.
Remove the memory card and reinsert the memory card tray.
2
1 2
28
Basics
Formatting a memory card
Before using the memory card for the first time, you should format
the memory card to remove unwanted data.
Format the memory card to remove all data or before using it for
the first time.
•
To use a memory card to exchange data with a digital
device, formatting the data with the digital device is
recommended.
•
When trying to use a formatted memory card in
another digital device, format the memory card again in
the device.
Formatting a memory card deletes all data saved on the
card. Make sure you have backed up any important data
before formatting.
On the taskbar, select File Explorer ( ).
1
Right-click the memory card drive, and then select
2
3
Select
Start
.
Format
•
Data protected by copyright laws cannot be reviewed
or modified.
•
Inserting and removing a memory card repeatedly may
damage the memory card.
•
Secure Digital Input Output (SDIO) is not supported.
•
.
If the write-protect tab is in the locked position, you
cannot format, write, or delete data on the card.
29
Basics
HDMI port HDMI port
HDMI cable
External display
Connecting the computer to an external display device can be
useful for presentations or when watching a movie. The cables
required to connect an external display are sold separately. The
computer supports HDMI cables.
Check the available ports on the display device to ensure
that it is compatible with the computer.
Connecting to a display
The method for connecting to an external display may
differ depending on cable types.
Connect the cable to the corresponding port of the computer.
1
Connect the other end of the cable to the HDMI port of the
2
external display.
30
Connect the power cord to the external display.
3
Turn on the display and change its display mode to one that
4
supports an external input.
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