Samsung NP950XCJ-X01DE operation manual

User Manual

www.samsung.com

Table of contents

Getting started

3 About this manual

7 Layout

14Turning the computer on and off

16 Unlocking the screen

16 Windows

Basics

18 Keyboard

20 Touchpad

23Bluetooth Mouse (optional)

25 Fingerprint recognition

27 Memory card tray

30 External display

32 Wireless LAN

34 Bluetooth

36Thunderbolt™ 3

37Wireless PowerShare (WPS)

Applications

40Using applications

41Samsung Settings

42Samsung Security

44Samsung Update

45Online Support (S Service)

46Samsung PC Help (Selfhelp application)

47Samsung PC Cleaner

48Quick Search

Settings & Upgrade

49 LCD brightness

51Volume

52BIOS (Setup utility)

58Battery

Troubleshooting

61 Samsung Recovery

66Windows recovery function

66 Q&A

Appendix

69Product specifications

70Ergonomic tips

74Powering your device

75Safety precautions

85Important safety information

88Replacement parts and accessories

91Regulatory compliance statements

100 WEEE symbol information

102Samsung package TakeBack program

2

Getting started

About this manual

•This user manual is specially designed to detail the computer’s functions and features.

•The user manual supplied with the computer may vary depending on the model.

•Please read this manual before using the computer to ensure safe and proper use.

•Optional accessories, some devices, and software referred to in this manual may not be provided or may not be subject to upgrades. Note that the computer environment referred to in the user manual may not be the same as your environment.

•Descriptions are based on the computer’s default settings and the Windows 10 operating system. Available features and additional services may vary depending on the computer or operating system.

•This user manual describes procedures for using the touchpad, mouse and touch screen. Instructions for using the touch screen are for models with the touch screen feature.

•Images and screenshots are those of the representative model of the series and may differ in appearance from the actual product.

•Content may differ from the final product and is subject to change without prior notice. For the latest version of the manual, refer to the Samsung website, www.samsung.com.

3

Getting started

Instructional icons and expressions

Warning: situations that could cause injury to yourself or others

Caution: situations that could cause damage to the computer or other equipment

Note: notes, usage tips, or additional information

The path you should follow to carry out an instruction. For example,“select Settings →Devices”indicates that you should select Settings and then Devices.

Select Click the mouse or tap the touchpad or touch screen.

Copyright

Copyright © 2020 Samsung Electronics Co., Ltd.

This manual is protected under international copyright laws.

No part of this manual may be reproduced, distributed, translated, or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or storing in any information storage and retrieval system.

Computer specifications or the contents of this manual may be changed without prior notice due to an upgrade of the computer’s functions.

4

Getting started

Trademarks

•Samsung and the Samsung logo are trademarks or registered trademarks of Samsung Electronics Co., Ltd.

•Intel and Core are trademarks or registered trademarks of the Intel Corporation.

•Microsoft, MS-DOS, and Windows are trademarks or registered trademarks of the Microsoft Corporation.

•Bluetooth® is a registered trademark of Bluetooth SIG, Inc. worldwide.

•Wi-Fi®, Wi-Fi Direct™, Wi-Fi CERTIFIED™, and the Wi-Fi logo are registered trademarks of the Wi-Fi Alliance.

•HDMI, the HDMI logo, and the term High Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC.

•Thunderbolt and the Thunderbolt logo are trademarks of Intel Corporation in the U.S. and/or other countries.

•All other trademarks and copyrights are the property of their respective owners.

As an ENERGY STAR® Partner, Samsung has determined that this product meets the ENERGY STAR® guidelines for energy efficiency.

•The ENERGY STAR Program has reduced greenhouse gas emissions and saved energy through voluntary labeling.

•Power management setting of this product has been enabled by default, and has various timing settings from 1 minute to 5 hours.

•The product can wake with a button press on the chassis from sleep mode.

5

Getting started

Data precautions

Samsung shall not be liable for any data loss. Please take care to avoid losing any important data and back up your data to prevent any such data loss.

Operating system and software support

If you change the product’s factory OS (Operating System) to another OS or if you install software which is not supported by the product’s original factory OS, you will not receive any technical support, product exchange or refund, and a fee will be charged when requesting a service.

Please use your computer with the original factory OS. If you install an OS other than the factory OS, data may be deleted or the computer may not start.

* Please use Windows 10 64-bit only for this model.

Product capacity representation

Storage capacity representation

The capacity of the storage device (HDD, SSD) of the manufacturer is calculated assuming that 1 KB = 1,000 Bytes.

However, the operating system (Windows) calculates the storage device capacity assuming that 1 KB = 1,024 Bytes. Therefore, the available capacity of the HDD in Windows is smaller than the actual capacity due to the difference in capacity calculation. For example, for an 80 GB HDD, Windows calculates the capacity as 74.5 GB, (80x1,000x1,000x1,000) Bytes/(1,024x1,024x1,024) Bytes = 74.505 GB.

In addition, the capacity representation in Windows may be even smaller because some programs, such as Samsung Recovery, may reside in a hidden area of the HDD.

Memory capacity representation

The available memory capacity in Windows is less than the actual capacity of memory. This is because some memory is required for regular system operations.

For example, for 1 GB (= 1,024 MB) memory installed, Windows may report the capacity as 1,022 MB or less.

6

Getting started
Layout	Front view

•Features or options may differ depending on the model.

•The items marked as optional may not be provided or may be provided in different locations.

•Since some space on the SSD is reserved for system recovery and operations, the available space on the SSD may be less than the actual capacity.

►For 13.3 inch models
1	2

3

4

5

6

7

8

9

7

Getting started

►For 15.6 inch models

1

2

3

4

5

6

7

8

9

Number/Name	Description
Camera indicator	•	This indicates the camera
light		operating status.
Camera	•	Using this camera, you can take
		still pictures and record video.
Microphone	•	You can use the built-in
		microphone.
LCD	•	The screen’s images are displayed
		here.
Operating
status LED and	•	Shows the operating status of the
illumination		computer.
sensor
Power button	•	Turns the computer on and off.
Keyboard	•	Enter text or control computer
		functions.
Fingerprint	•	The fingerprint recognition sensor
		recognizes fingerprints. Scans a
recognition
		fingerprint to sign in to Windows,
sensor
		apps, and services.
	•	Moves the cursor and selects
Touchpad		options.
	•	Functions as a mouse.

8

Getting started

Operating status LED and illumination	Number/Name
sensor
	Operating status
	LED

Illumination sensor

Description

•Shows the operating status of the computer.

–Red: Charging

–Green: Fully charged

–Blue: Turned on

•The sensor detects the ambient light.

•If the ambient light level becomes too low, the computer’s backlight will automatically turn on.

•If there is sufficient ambient lighting, the computer’s backlight will automatically turn off.

Do not block the sensor.

9

Getting started
Right view		Number/Name	Description
		Speaker	•	Sound is emitted from the
				speakers.
		Memory card tray	•	Insert a memory card.
			•	Connect various peripheral
		USB 3.0 port		devices, such as a mouse, camera,
1	2	3		or keyboard.

10

Getting started

Left view

Number/Name	Description
	•	This jack connects to the AC
DC jack		adapter to supply power to the
		computer.
HDMI port	•	Used to connect an HDMI cable to
		an external device.

1

2

3

4

5

Thunderbolt™ 3 port

•Connect and charge a Thunderbolt™ 3 device or connect to an external display device.

Some features may not be supported depending on your device’s specifications.

Earpiece/	•	Connect an earpiece or a headset
Headset jack		to the computer to listen to audio.
Speaker	•	Sound is emitted from the
		speakers.

11

Getting started

The charging feature of the Thunderbolt™ 3 port

Charging the computer

Connect an external power supply (sold separately) to the Thunderbolt™ 3 port to use it as the auxiliary power or charge the computer.

Use an external power supply (sold separately) with a rating level higher than 10 W (5 V, 2 A) that supports USB-C® or USB BC 1.2.

Charging a Thunderbolt™ 3 device

Connect and charge your Thunderbolt™ 3 device by connecting it to the computer.

•It may take longer to charge the battery when charging a connected device.

•The battery power level may be reduced when charging a connected device while the computer is powered by the battery.

•The charging status of the connected device is not displayed on the computer.

•This charging feature may not be available on some devices.

12

Getting started

Bottom view

►For 13.3 inch models

1

2

►For 15.6 inch models

1

2

Number/Name	Description
	•	Sucks in outside air and discharges
		heat generated inside the computer
		through these holes.
Fan vents	•	If the vents are blocked the
		computer may overheat. Avoid
		blocking the vents as this may be
		dangerous.
	•	Provides power to the computer
		when not connected to an AC
		adapter.
Internal battery	•	To remove or replace the internal
		battery, take it to a Samsung Service
		Center. You will be charged for this
		service.

If the bottom of the computer is replaced, the model name, serial number, and some logos will no longer be present. For more information, contact the Samsung Service Center to request assistance.

13

Getting started

Turning the computer on and off

Fully charge the battery using the AC adapter before using the computer for the first time.

Turning the computer on

1	Before turning on the computer, check that the battery is
	charged and charge it if necessary.
2	Open the LCD panel.

3 The computer turns on automatically when the LCD panel is opened.

If the computer does not turn on automatically, press the Power button.

Set the device to not automatically turn on the computer when the LCD panel is opened.

1. Select the Start button () →Samsung Settings. 2. Select System →Auto booting →Off.

14

Getting started

About Windows Activation

When you turn the computer on for the first time, the Windows activation screen appears.

Follow the activation procedures according to the instructions on the screen to use the computer.

The computer’s date and time may be incorrect when you turn it on for the first time. They may also be incorrect if the battery has been fully discharged or removed. To set the date and time, go to the desktop taskbar and right-click the date and clock area. Then, select Adjust date/time and set the current date and time.

Turning the computer off

1	Select the Start button ( ).
2	Select →Shut down.

Save all data before turning off the computer.

15

Getting started

Unlocking the screen

To unlock the lock screen, do one of the following:

•Mouse: Click the lock screen.

•Keyboard: Press any key.

•Touchpad: Tap the touchpad.

If the account has a password, enter the password to log in after unlocking the screen.

Windows

Microsoft Windows is an operating system that is used to control a computer.

•Images and available features may differ depending on the model and operating system.

•This manual is designed for Windows 10 and content may differ depending on the OS version.

•The image displayed on the desktop screen may differ between models and OS versions.

Configuring the Windows Settings

You can configure the basic system settings, such as installing or uninstalling apps and managing accounts, on the Windows Settings screen.

Select the Start button () →.

Then, select an option you want to change after the Windows Settings screen appears.

You can also configure the settings from the Control Panel like previous OS versions. Select the Start button () →

Windows System →Control Panel.

16

Getting started

Action Center

The Windows 10 action center allows you to receive system notifications, such as updates, and push notifications, such as emails and SNS updates. You can also adjust settings conveniently. For example, you can select wireless network options or adjust the volume and screen brightness via hot keys in the action center.

Checking notifications

1	Select on the taskbar.
2	When the action center panel appears, select a message to
	check it.

•You can enable or disable push notifications for applications. You can also set personalized hot keys

to appear in the action center by selecting the Start button () →→System →Notifications & actions.

•Select Expand or Collapse to expand or minimize the action center menu and select the feature you want to use.

17

Basics

Keyboard

Enter text or access computer functions with the keyboard.

•Images and available features may differ depending on the model and operating system.

•The keyboard layout may differ depending on the country.

Using hot keys	• Press the Fn Lock key. When the Fn Lock key turns on, press a
To use keyboard hot keys, do one of the following:	hot key.
• Press and hold the Fn key and press a hot key.

When the Fn Lock key is on, hot keys are activated without pressing the Fn key.

18

Basics

Hot key functions

	Key/Icon			Description
	F1			•	Samsung Settings: Launch the Samsung
					Settings application.
	F2			•	Screen brightness control: Adjust the
	F3				brightness of the display.
				•	LCD/External monitor: Switch between the
	F4				LCD and an external display device when an
					external display device is connected to the
					computer.
	F5			•	Touchpad: Turn the touchpad function on or
					off.
	F6			•	Mute: Mute or unmute the audio.
	F7			•	Volume Control: Adjust the volume level.
	F8

Key/Icon	Description
	•	Keyboard backlight brightness: Turn the
F9		keyboard backlight on or off and adjust its
		brightness.
	•	Outdoor+ Mode: Set the screen brightness
F10		to the maximum level. Improve the screen’s
		visibility when you use the computer in bright
		places or next to windows.
	•	WPS (Wireless PowerShare) Mode: Turn the
		WPS mode on or off. You can charge another
F11		device with your device’s battery.
		When the WPS feature is on, the touchpad
		will not work.
F12	•	Quick Search: Search for content on the
		device quickly.

If the hot keys do not work properly, install the Samsung Settings application.

19

Basics

Touchpad

Use the touchpad to move the cursor or select an item. The left and right buttons of the touchpad act the same as the left and right buttons of a mouse.

•Use the touchpad only with fingers. The touchpad will not recognize actions of other objects.

•Images and the touchpad layout may differ depending on the model.

Clicking

Tap the touchpad or press the left touchpad button.

Tap

or Click

Basic touchpad functions

Double-clicking

Moving	Double-tap the touchpad or press the left touchpad button twice.
To move the cursor, move a finger on the touchpad.
	Tap-tap
	or	Click-click

20

Basics

Right-clicking

This function enables right-clicking.

To right-click an item, press the right touchpad button.

Click

Dragging

To move an icon or an app tile to a desired location, press and hold it and then drag it to the target position with the left touchpad button pressed.

Move

Press and hold the left touchpad button

Gesture functions

Swiping

To scroll up, down, left or right to a desired location, swipe with two fingers on the touchpad.

or

21

Basics

Pinching

To zoom in, spread two fingers apart while viewing a website, map, or image. Pinch to zoom out.

Configuring touchpad gestures

Configure touchpad gestures to use the touchpad more efficiently.

Select the Start button () →→Devices →Touchpad → desired options.

Some options in the touchpad settings may not be available depending on the model.

Touchpad lock

Press and hold the Fn key and press the F5 key to lock the touchpad.

22

Basics

Bluetooth Mouse (optional)

Power button

Move and adjust cursors and pointers that appear on the screen with your mouse.

•The mouse may not be available depending on the model.

CONNECT button

•

Layout

The mouse’s appearance may vary depending on the model.

Battery cover

Scroll wheel

Right-click button

LED indicator

Left-click button

23

Basics

Connection and use

1 Open the battery cover insert the battery ensuring that the polarity is matched.

	•	Be sure to check the battery polarity (+/-).
	•	Do not charge the supplied battery (AAA).
2	Turn on the computer and push the power switch on the
	underside of the mouse to ON to turn on the power.
3	Press the CONNECT button.
	When the button is pressed, the LED indicator normally turns
	red.

•Be sure to use a sharp object, such as a ballpoint pen, to push the CONNECT button.

•Only if the LED indicator turns red will the mouse be found on the computer’s Bluetooth device list.

4	Right-click the Bluetooth icon on your computer’s taskbar, and
	then select Add a Bluetooth Device.
5	In the Bluetooth & other devices window, select Add
	Bluetooth or other device.

6 In the Add a device window, select Bluetooth.

The computer will start searching for Bluetooth devices.

7 Select the mouse to connect to from the list of Bluetooth devices found.

The mouse is connected to your computer.

•Enter“0000”when the Bluetooth connection is made and the password or PIN code entry screen appears.

•If the mouse is not found on the Bluetooth device list, turn off the power switch on the underside of the mouse and turn it back on to try again.

•To connect and use your mouse with another computer,

you must disconnect the mouse from the computer it

is already connected to. Select the Start button () →

→Devices →Bluetooth & other devices. Select the mouse you connected to the computer, then select Remove device. If your computer is turned off, you can press the CONNECT button on your mouse to connect to another computer without disconnecting the mouse.

•When your computer is in sleep mode, moving or clicking the mouse can turn it on. Turn off the power switch on the underside of the mouse to prevent the computer from unintentionally waking up.

24

Basics

Fingerprint recognition

You can sign in to Windows, apps, and services by teaching Windows to recognize your fingerprint.

Registering your fingerprint

Create a password and PIN first to use the fingerprint scan feature.

1 Select the Start button ( ) →					→Accounts →Sign-in
options.

2 Select Password →Add to create a password.

3	Select Windows Hello PIN →Add to create a PIN number.
4	Select Windows Hello Fingerprint →Set up to start the
	fingerprint registration.
5	Select Get started on the Windows Hello setup window.
6	Enter your PIN in the Making sure it’s you window.
7	Repeatedly lift and rest your finger on the fingerprint
	recognition sensor until setup is complete.

The fingerprint recognition sensor’s location may vary depending on the model.

8 Fingerprint registration is complete.

If you want to add another fingerprint, select Add another.

25

Basics

Removing a fingerprint

1	Select the Start button ( ) → →Accounts →Sign-in
	options.
2	Select Windows Hello Fingerprint →Remove.
	The fingerprint will be removed.

Unlocking the screen with a fingerprint

You can unlock the screen by resting your fingerprint on the fingerprint recognition sensor.

Place a registered finger on the fingerprint recognition sensor. The screen will be unlocked if the fingerprint is scanned correctly.

For better fingerprint recognition

•Prevent the fingerprint recognition sensor from being scratched or damaged by metal objects, such as coins, keys, and necklaces.

•Ensure that the fingerprint recognition sensor and your fingers are clean and dry.

•The fingerprint recognition sensor may not recognize fingerprints that are affected by wrinkles or scars.

•The fingerprint recognition sensor may not recognize fingerprints from small or thin fingers.

•If you bend your finger or use your fingertips, the fingerprint recognition sensor may not recognize your fingerprints. Make sure to cover the entire fingerprint recognition sensor with your finger.

•To improve recognition performance, register the fingerprints of the hand you use most often to perform tasks.

•In dry environments, static electricity can build up in the computer. Avoid using this feature in dry environments or before using the feature, discharge static electricity by touching a metal object.

26

Basics

Memory card tray

Use a memory card to transfer data to other devices. You can use data stored on your device, such as digital cameras, smartphones, or tablets, on your computer, or you can take your saved data to another device.

Memory cards are sold separately.

This computer supports the following types of memory cards.

Abbreviation	Description
micro SD	•	micro Secure Digital
micro SDHC	•	micro Secure Digital High Capacity
micro SDXC	•	micro Secure Digital eXtended Capacity
UFS	•	Universal Flash Storage

•Some memory cards may not be fully compatible with the computer. Using an incompatible card may damage the computer or the memory card, or corrupt the data stored in it.

•Use caution to insert the memory card in the proper direction.

•Store the card separately to prevent losing the card when moving the computer.

•The speed may vary depending on the type and specifications of the memory card.

27

Basics

Inserting a memory card

1	Insert the ejection pin into the hole on the memory card tray
	and gently remove the memory card tray from the memory
	card tray slot.
2	Place a memory card on the memory card tray with the
	gold-colored contacts facing downward.
3	Gently press the memory card into the tray to secure it, and
	reinsert the memory card tray.

1

2

Removing a memory card

1	Insert the ejection pin into the hole on the memory card tray
	and gently remove the memory card tray from the memory
	card tray slot.
2	Remove the memory card and reinsert the memory card tray.

28

Basics

Formatting a memory card

Before using the memory card for the first time, you should format the memory card to remove unwanted data.

Format the memory card to remove all data or before using it for the first time.

Formatting a memory card deletes all data saved on the card. Make sure you have backed up any important data before formatting.

1	On the taskbar, select File Explorer ( ).
2	Right-click the memory card drive, and then select Format.
3	Select Start.

•To use a memory card to exchange data with a digital device, formatting the data with the digital device is recommended.

•When trying to use a formatted memory card in another digital device, format the memory card again in the device.

•Data protected by copyright laws cannot be reviewed or modified.

•Inserting and removing a memory card repeatedly may damage the memory card.

•Secure Digital Input Output (SDIO) is not supported.

•If the write-protect tab is in the locked position, you cannot format, write, or delete data on the card.

29

Basics

External display

Connecting the computer to an external display device can be useful for presentations or when watching a movie. The cables required to connect an external display are sold separately. The computer supports HDMI cables.

HDMI cable

Check the available ports on the display device to ensure that it is compatible with the computer.

Connecting to a display

The method for connecting to an external display may differ depending on cable types.

1	Connect the cable to the corresponding port of the computer.
2	Connect the other end of the cable to the HDMI port of the
	external display.
	HDMI port	HDMI port

3
	Connect the power cord to the external display.
4	Turn on the display and change its display mode to one that
	supports an external input.

30