Samsung N986B-DS Service Manual
SM-N980F
SM-N980F/DS
SM-N981B
SM-N981B/DS
SM-N985F
SM-N985F/DS
SM-N986B
SM-N986B/DS
USER MANUAL
English. 08/2020. Rev.1.0
www.samsung.com
Table of Contents
Key features
Basics
5 Read me first
8 Device overheating situations and
solutions
11 Device layout and functions
16 Charging the battery
20 Nano-SIM card and eSIM
22 Memory card (microSD card)
(Galaxy Note20 Ultra 5G, Note20 Ultra)
24 Turning the device on and off
25 Initial setup
26 Samsung account
27 Transferring data from your previous
device (Smart Switch)
64 Messages
65 Internet
66 Camera
81 Gallery
85 AR Zone
89 Bixby
91 Bixby Vision
92 Bixby Routines
94 Multi window
96 Samsung Daily
97 Samsung Pay
99 Samsung Health
100 Samsung Notes
103 Samsung Members
103 Samsung Galaxy
104 PENUP
104 Galaxy Wearable
29 Understanding the screen
37 Notification panel
40 Screen capture and screen record
41 Entering text
Apps and features
44 Installing or uninstalling apps
45 S Pen
59 Phone
62 Contacts
104 Calendar
105 Reminder
106 Voice Recorder
107 My Files
107 Clock
107 Calculator
108 Game Launcher
109 Game Booster
110 Samsung Kids
110 SmartThings
111 Sharing content
2
Table of Contents
113 Music Share
114 Smart View
115 Samsung DeX
121 Link to Windows
122 Samsung Global Goals
122 Google apps
Settings
123 Introduction
123 Connections
124 Wi-Fi
126 Bluetooth
127 NFC and payment
129 Data saver
129 Mobile data only apps
129 Mobile Hotspot
130 More connection settings
131 Sounds and vibration
132 Sound quality and effects
132 Separate app sound
132 Notifications
133 Display
134 Motion smoothness
(Galaxy Note20 Ultra 5G,
Note20 Ultra)
138 Biometrics and security
139 Face recognition
141 Fingerprint recognition
144 Samsung Pass
146 Secure Folder
148 Secure Wi-Fi
149 Privacy
150 Location
150 Accounts and backup
151 Samsung Cloud
152 Google
152 Advanced features
153 Motions and gestures
154 Dual Messenger
154 Digital Wellbeing and parental
controls
155 Device care
155 Optimising your device
155 Battery
156 Storage
156 Memory
156 Security
157 Apps
157 General management
158 Accessibility
158 Software update
135 Changing the screen mode or
adjusting the display colour
136 Wallpaper
136 Themes
136 Lock screen
137 Smart Lock
137 Always On Display
159 About phone
Appendix
160 Accessibility
177 Troubleshooting
182 Removing the battery
3
Key features
Key features
S Pen
Use a variety of features with the more
precise S Pen. Refer to S Pen for more
information.
Camera
Take high-resolution, high-quality photos or
videos. You can also take professional-level
videos in pro video mode. Refer to Camera
Samsung Notes
Enjoy more convenient note writing and
editing. Refer to Samsung Notes for more
information.
xCloud
Enjoy high-quality gaming on your mobile
device with the xCloud service.
for more information.
Samsung DeX
Experience multitasking on a large
screen with the Samsung DeX wireless
connection. Refer to Samsung DeX for more
information.
Link to Windows
Connect your smartphone to a computer
and get a seamless experience. Refer to Link
to Windows for more information.
4
Basics
Read me first
Please read this manual before using the device to ensure safe and proper use.
•
Descriptions are based on the device’s default settings.
•
Some content may differ from your device depending on the region, service provider,
model specifications, or device’s software.
•
The device may require a connection to a Wi-Fi or mobile network when using some apps
or features.
•
Content (high quality content) that requires high CPU and RAM usage will affect the
overall performance of the device. Apps related to the content may not work properly
depending on the device’s specifications and the environment that it is used in.
•
Samsung is not liable for performance issues caused by apps supplied by providers other
than Samsung.
•
Samsung is not liable for performance issues or incompatibilities caused by edited
registry settings or modified operating system software. Attempting to customise the
operating system may cause the device or apps to work improperly.
•
Software, sound sources, wallpapers, images, and other media provided with this device
are licensed for limited use. Extracting and using these materials for commercial or other
purposes is an infringement of copyright laws. Users are entirely responsible for illegal
use of media.
•
You may incur additional charges for data services, such as messaging, uploading and
downloading, auto-syncing, or using location services depending on your data plan. For
large data transfers, it is recommended to use the Wi-Fi feature.
•
Default apps that come with the device are subject to updates and may no longer be
supported without prior notice. If you have questions about an app provided with
the device, contact a Samsung Service Centre. For user-installed apps, contact service
providers.
•
Modifying the device’s operating system or installing softwares from unofficial sources
may result in device malfunctions and data corruption or loss. These actions are violations
of your Samsung licence agreement and will void your warranty.
5
Basics
•
Depending on the region or service provider, a screen protector is attached for protection
during production and distribution. Damage to the attached screen protector is not
covered by the warranty.
•
You can see the touchscreen clearly even in strong outdoor sunlight by automatically
adjusting the contrast range based on the surrounding environment. Due to the nature
of the product, displaying fixed graphics for extended periods may result in afterimages
(screen burn-in) or ghosting.
–
It is recommended not to use fixed graphics on part or all of the touchscreen for
extended periods and turn off the touchscreen when not using the device.
–
You can set the touchscreen to turn off automatically when you are not using it.
Launch the
of time you want the device to wait before turning off the touchscreen.
–
To set the touchscreen to automatically adjust its brightness based on the
surrounding environment, launch the
Adaptive brightness
•
Depending on the region or model, some devices are required to receive approval from
the Federal Communications Commission (FCC).
If your device is approved by the FCC, you can view the FCC ID of the device. To view the
FCC ID, launch the
have an FCC ID, it means that the device has not been authorised for sale in the U.S. or its
territories and may only be brought to the U.S. for the owner’s personal use.
•
The use of mobile devices on aeroplanes or ships may be subject to federal and local
guidelines and restrictions. Check with the appropriate authorities and always follow
crew instructions regarding when and how you may use your device.
•
The use of Ultra-Wideband transmitters is prohibited when activated within a nominated
Settings
app, tap
switch to activate it.
Settings
Display
app and tap
→
Screen timeout
Settings
About phone
app, tap
→
, and then select the length
Display
Status
, and then tap the
. If your device does not
distance of a specified Australian radio astronomy site. (Check the Radio communications
Class Licence 2015 published by the Australian Communications and Media Authority
for further details). How to turn off UWB: Turn on flight mode. (Galaxy Note20 Ultra 5G,
Note20 Ultra)
•
Depending on the region, you can view the regulatory information on the device. To
view the information, launch the
information
.
Settings
app and tap
6
About phone
→
Regulatory
Basics
Maintaining water and dust resistance
Your device supports water- and dust-resistance. Follow these tips carefully to maintain the
water- and dust-resistance of your device. Failure to do so may result in damage to your
device.
•
Do not immerse the device in fresh water deeper than 1.5 m or keep it submerged for
more than 30 minutes. If you immerse the device in any liquid other than fresh water,
such as salt water, ionised water, or alcoholic beverage, liquid will enter the device faster.
•
Do not expose the device to water moving with force.
•
If the device is exposed to fresh water, dry it thoroughly with a clean, soft cloth. If the
device is exposed to other liquids, such as salt water, swimming pool water, soapy water,
oil, perfume, sunscreen, hand cleaner, or chemical products such as cosmetics, rinse it
with fresh water and dry it thoroughly with a clean, soft cloth. If you do not follow these
instructions, the device’s performance and appearance may be affected.
•
If the device has been immersed in water or the microphone or speaker is wet, sound
may not be heard clearly during a call. After wiping the device with a dry cloth, dry it
thoroughly before using it.
•
The touchscreen and other features may not work properly if the device is used in water.
•
If the device is dropped or receives an impact, the water- and dust-resistant features of
the device may be damaged.
•
Your device has been tested in a controlled environment and certified to be waterand dust-resistant in specific situations (meets requirements of classification IP68 as
described by the international standard IEC 60529-Degrees of Protection provided by
Enclosures [IP Code]; test conditions: 15-35 °C, 86-106 kPa, fresh water, 1.5 metre, 30
minutes). Despite this classification, it is still possible for your device to be damaged in
certain situations.
Instructional icons
Warning: situations that could cause injury to yourself or others
Caution: situations that could cause damage to your device or other equipment
Notice: notes, usage tips, or additional information
7
Basics
Device overheating situations and solutions
When the device heats up while charging the battery
While charging, the device and the charger may become hot. During wireless charging or fast
charging, the device may feel hotter to the touch. This does not affect the device’s lifespan or
performance and is in the device’s normal range of operation. If the battery becomes too hot,
the charging speed may decrease or the charger may stop charging.
Do the following when the device heats up:
•
Disconnect the charger from the device and close any running apps. Wait for the
device to cool down and then begin charging the device again.
•
If the lower part of the device overheats, it could be because the connected USB
cable is damaged. Replace the damaged USB cable with a new Samsung-approved
one.
•
When using a wireless charger, do not place foreign materials, such as metal objects,
magnets, and magnetic stripe cards, between the device and the wireless charger.
The wireless charging or fast charging feature is only available on supported models.
When the device heats up during use
When you use features or apps that require more power or use them for extended periods,
your device may temporarily heat up due to increased battery consumption. Close any
running apps and do not use the device for a while.
The following are examples of situations in which the device may overheat. Depending on
the functions and apps you use, these examples may not apply to your model.
•
During the initial setup after purchase or when restoring data
•
When downloading large files
8
Basics
•
When using apps that require more power or using apps for extended periods
–
When playing high-quality games for extended periods
–
When recording videos for extended periods
–
When streaming videos while using the maximum brightness setting
–
When connecting to a TV
•
While multitasking (or, when running many apps in the background)
–
When using Multi window
–
When updating or installing apps while recording videos
–
When downloading large files during a video call
–
When recording videos while using a navigation app
•
When using large amount of data for syncing with the cloud, email, or other accounts
•
When using a navigation app in a car while the device is placed in direct sunlight
•
When using the mobile hotspot and tethering feature
•
When using the device in areas with weak signals or no reception
•
When charging the battery with a damaged USB cable
•
When the device’s multipurpose jack is damaged or exposed to foreign materials, such as
liquid, dust, metal powder, and pencil lead
•
When you are roaming
Do the following when the device heats up:
•
Keep the device updated with the latest software.
•
Conflicts between running apps may cause the device to heat up. Restart the device.
•
Deactivate the Wi-Fi, GPS, and Bluetooth features when not using them.
•
Close apps that increase battery consumption or that run in the background when
not in use.
•
Delete unnecessary files or unused apps.
•
Decrease the screen brightness.
•
If the device overheats or feels hot for a prolonged period, do not use it for a while. If
the device continues to overheat, contact a Samsung Service Centre.
9
Basics
Precautions for device overheating
If you begin to feel uncomfortable due to the device overheating, stop using the device.
When the device heats up, the features and performance may be limited or the device may
turn off to cool down. The feature is only available on supported models.
•
If the device overheats and reaches a certain temperature, a warning message will appear
to prevent device failure, skin irritations and damages, and battery leakage. To lower the
device’s temperature, the screen brightness and the performance speed will be limited
and battery charging will stop. Running apps will be closed and all calling and other
features will be limited, except for emergency calls, until the device cools down.
•
If the second message appears due to a further increase of the device’s temperature, the
device will turn off. Do not use the device until the device’s temperature drops below the
specified level. If the second warning message appears during an emergency call, the call
will not be disconnected by a forced shut down.
Precautions for operating environment
Your device may heat up due to the environment in the following conditions. Use caution to
avoid shortening the battery’s lifespan, damaging the device, or causing a fire.
•
Do not store your device in very cold or very hot temperatures.
•
Do not expose your device to direct sunlight for extended periods.
•
Do not use or store your device for extended periods in very hot areas, such as inside a
car in the summertime.
•
Do not place the device in any areas that may overheat, such as on an electric heating
mat.
•
Do not store your device near or in heaters, microwaves, hot cooking equipment, or high
pressure containers.
•
Do not use a cable whose covering is peeled off or damaged, and do not use any charger
or battery that is damaged or malfunctioning.
10
Basics
Device layout and functions
Package contents
Refer to the quick start guide for package contents.
•
The items supplied with the device and any available accessories may vary
depending on the region or service provider.
•
The supplied items are designed only for this device and may not be compatible with
other devices.
•
Appearances and specifications are subject to change without prior notice.
•
You can purchase additional accessories from your local Samsung retailer. Make sure
they are compatible with the device before purchase.
•
Use only Samsung-approved accessories. Using unapproved accessories may cause
the performance problems and malfunctions that are not covered by the warranty.
•
Availability of all accessories is subject to change depending entirely on
manufacturing companies. For more information about available accessories, refer to
the Samsung website.
•
The supplied earphones (USB Type-C) which support digital output are designed
only for this device. They may not be compatible with other devices that use different
audio output method.
11
Basics
Speaker
SIM card /
Microphone Flash
Speaker
Device layout
►
Galaxy Note20 Ultra 5G, Note20 Ultra:
Memory card tray
Front camera
Proximity/Light sensor
Volume key
Touchscreen
Edge screen
S Pen
Rear camera
Side key
Edge screen
Fingerprint recognition
sensor
Earphone jack /
Multipurpose jack
(USB Type-C)
GPS antenna
NFC antenna /
MST antenna /
Wireless charging coil
Microphone
Microphone
Main antenna
12
Basics
Speaker
SIM card tray
Microphone
Speaker
►
Galaxy Note20 5G, Note20:
Front camera
Touchscreen
Proximity/Light sensor
Volume key
Side key
Fingerprint recognition
sensor
S Pen
Rear camera
NFC antenna /
MST antenna /
Wireless charging coil
Earphone jack /
Multipurpose jack
(USB Type-C)
GPS antenna
Flash
Microphone
Microphone
Main antenna
13
Basics
•
When using the speakers, such as when playing media files or using speakerphone,
do not place the device close to your ears.
•
Be careful not to expose the camera lens to a strong light source, such as direct
sunlight. If the camera lens is exposed to a strong light source, such as direct sunlight,
the camera image sensor may be damaged. A damaged image sensor is irreparable
and will cause dots or spots in pictures.
•
If you use the device with its glass or acrylic body broken, there may be a risk of
injury. Use the device only after it has been repaired at a Samsung Service Centre.
•
If dust or foreign materials enter the microphone, speaker, or receiver, the device’s
sound may become quiet or certain features may not work. If you attempt to remove
the dust or foreign materials with a sharp object, the device may be damaged and its
appearance may be affected.
•
Connectivity problems and battery drain may occur in the following situations:
–
If you attach metallic stickers on the antenna area of the device
–
If you attach a device cover made with metallic material to the device
–
If you cover the device’s antenna area with your hands or other objects while
using certain features, such as calls or the mobile data connection
•
Using a Samsung-approved screen protector is recommended. Unapproved screen
protectors may cause the sensors to malfunction.
•
Do not cover the proximity/light sensor area with screen accessories, such as a screen
protector, stickers, or a cover. Doing so may cause the sensor to malfunction.
•
The light may flicker at the top of the device during calls due to proximity sensor
operation.
•
The colours on the Edge screen may look different depending on your viewing
position. (Galaxy Note20 Ultra 5G, Note20 Ultra)
14
Basics
Home button
Hard keys
Key Function
•
When the device is off, press and hold to turn it on.
•
Press to turn on or lock the screen.
Side key
Side key +
Volume Down key
•
Press and hold to start a conversation with Bixby. Refer to Using
Bixby for more information.
•
Press twice or press and hold to launch the app or feature you set.
•
Press simultaneously to capture a screenshot.
•
Press and hold simultaneously to turn off the device.
Setting the Side key
Select an app or feature to launch by pressing the Side key twice or pressing and holding the
Side key.
Launch the
want.
Settings
app, tap
Advanced features
→
Side key
, and then select an option you
Soft buttons
Recents button
When you turn on the screen, the soft buttons will appear at the bottom of the screen. Refer
to Navigation bar (soft buttons) for more information.
Back button
15
Basics
Charging the battery
Charge the battery before using it for the first time or when it has been unused for extended
periods.
Use only Samsung-approved battery, charger, and cable specifically designed for your
device. Incompatible battery, charger, and cable can cause serious injuries or damage to
your device.
•
Connecting the charger improperly may cause serious damage to the device. Any
damage caused by misuse is not covered by the warranty.
•
Use only USB Type-C cable supplied with the device. The device may be damaged if
you use Micro USB cable.
To save energy, unplug the charger when not in use. The charger does not have a power
switch, so you must unplug the charger from the electric socket when not in use to
avoid wasting power. The charger should remain close to the electric socket and easily
accessible while charging.
Wired charging
Connect the USB cable to the USB power adaptor and plug the cable into the device’s
multipurpose jack to charge the battery. After fully charging, disconnect the charger from the
device.
16
Basics
Wireless charging
The device has a built-in wireless charging coil. You can charge the battery using a wireless
charger (sold separately).
Place the centre of the device’s back on the centre of the wireless charger to charge the
battery. After fully charging, disconnect the device from the wireless charger.
The estimated charging time will appear on the notification panel. The actual charging time
may vary depending on the charging conditions.
Precautions for wireless charging
•
Do not place the device on the wireless charger with a credit card or radio-frequency
identification (RFID) card (such as a transportation card or a key card) placed between
the back of the device and the device cover.
•
Do not place the device on the wireless charger when conductive materials, such as
metal objects and magnets, are placed between the device and the wireless charger.
The device may not charge properly or may overheat, or the device and the cards may
be damaged.
•
If you use the wireless charger in areas with weak network signals, you may lose
network reception.
•
Use Samsung-approved wireless chargers. If you use other wireless chargers, the
battery may not charge properly.
Quick charging
Launch the
feature you want.
•
Fast charging
Adaptive fast charging.
•
Super fast charging
Settings
: To use the fast charging feature, use a battery charger that supports
app, tap
Device care
: To use the super fast charging feature, use a USB PD (Power
→
Battery
→
Charging
, and then activate the
Delivery) charger that supports Super fast charging.
•
Fast wireless charging
the fast wireless charging feature.
•
While charging, you cannot activate or deactivate this feature.
•
You can charge the battery more quickly while the device or its screen is turned off.
•
A fan inside the charger may produce noise during fast wireless charging. If you use
Turn off as scheduled
the
turn off automatically at the preset time. When the fast wireless charging feature
turns off, the charger’s fan noise and the indicator light will be reduced.
: To use this feature, use a charger and components that support
option, you can set the fast wireless charging feature to
17
Basics
Wireless PowerShare
You can charge another device with your device’s battery. You can still charge another device
even while charging your device. Depending on the type of accessories or cover being used,
the Wireless PowerShare feature may not work properly. It is recommended to remove any
accessories and cover being used before using this feature.
1 Open the notification panel, swipe downwards, and then tap (
activate it.
Wireless PowerShare
2 Place the other device on the centre of your device, with their backs facing.
Smartphone Galaxy Watch
Galaxy Buds
3 When you are finished charging, disconnect the other device from your device.
Do not use earphones while sharing power. Doing so may affect nearby devices.
•
The location of the wireless charging coil may vary by device model. Adjust the
) to
devices to connect with each other properly.
•
Some features are not available while sharing power.
•
Only devices that support the wireless charging feature can be charged using this
feature. Some devices may not be charged. To see devices that support the Wireless
PowerShare feature, visit the Samsung website.
•
To charge properly, do not move or use either device while charging.
•
The power charged to the other device may be less than the amount shared to it by
your device.
•
If you charge the other device while charging your device, the charging speed may
decrease or the device may not charge properly depending on the charger type.
•
The charging speed or efficiency may vary depending on the device’s condition or
the surrounding environment.
18
Basics
Setting the limit for power sharing
You can set the device to stop power sharing when the remaining battery power drops below
a certain level.
Launch the
, and then set the limit.
limit
Settings
app, tap
Device care
→
Battery
→
Wireless PowerShare
Reducing the battery consumption
Your device provides various options that help you conserve battery power.
•
Optimise the device using the device care feature.
•
When you are not using the device, turn off the screen by pressing the Side key.
•
Activate power saving mode.
•
Close unnecessary apps.
•
Deactivate the Bluetooth feature when not in use.
•
Deactivate auto-syncing of apps that need to be synced.
•
Decrease the backlight time.
•
Decrease the screen brightness.
→
Battery
Battery charging tips and precautions
•
If the battery is completely discharged, the device cannot be turned on immediately
when the charger is connected. Allow a depleted battery to charge for a few minutes
before turning on the device.
•
If you use multiple apps at once, network apps, or apps that need a connection to
another device, the battery will drain quickly. To avoid losing power during a data
transfer, always use these apps after fully charging the battery.
•
Using a power source other than the charger, such as a computer, may result in a slower
charging speed due to a lower electric current.
•
The device can be used while it is charging, but it may take longer to fully charge the
battery.
•
If the device receives an unstable power supply while charging, the touchscreen may not
function. If this happens, unplug the charger from the device.
19
Basics
21 3 4
•
While charging, the device and the charger may heat up. This is normal and should not
affect the device’s lifespan or performance. If the battery gets hotter than usual, the
charger may stop charging. If this occurs during wireless charging, disconnect the device
from the charger to let it cool down, then charge the device again later.
•
If you charge the device while the multipurpose jack is wet, the device may be damaged.
Thoroughly dry the multipurpose jack before charging the device.
•
If the device is not charging properly, take the device and the charger to a Samsung
Service Centre.
Nano-SIM card and eSIM
Insert the SIM or USIM card provided by the mobile telephone service provider.
To have two phone numbers or service providers for a single device, activate the eSIM or
insert two SIM cards. Differing from a physical nano-SIM card, an eSIM is an embedded digital
SIM. Using both the nano-SIM card and the eSIM may result in slower data transfer speeds in
some areas.
•
eSIM may not be available depending on the region, service provider, or model.
•
Some services that require a network connection may not be available depending on
the service provider.
Installing the SIM or USIM card
►
Galaxy Note20 Ultra 5G, Note20 Ultra:
20
Dual SIM card tray
Single SIM card tray
Basics
21 3 4
►
Galaxy Note20 5G, Note20:
1 Insert the ejection pin into the hole on the tray to loosen the tray.
2 Pull out the tray gently from the tray slot.
Dual SIM card tray
Single SIM card tray
3 Place the SIM or USIM card on the tray with the gold-coloured contacts facing downwards
and gently press the SIM or USIM card into the tray to secure it.
4 Insert the tray back into the tray slot.
•
Use only a nano-SIM card.
•
Use caution not to lose or let others use the SIM or USIM card. Samsung is not
responsible for any damages or inconveniences caused by lost or stolen cards.
•
Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may
be damaged.
•
If the card is not fixed firmly into the tray, the SIM card may leave or fall out of the
tray.
•
If you insert the tray into your device while the tray is wet, your device may be
damaged. Always make sure the tray is dry.
•
Fully insert the tray into the tray slot to prevent liquid from entering your device.
Correct card installation (dual SIM card tray)
Nano-SIM card 1
Nano-SIM card
Nano-SIM card 2
21
microSD card
Basics
21 43
Activating an eSIM
Launch the
When a mobile plan is found, follow the on-screen instructions to activate the eSIM.
If you have a QR code provided by your service provider, launch the
Connections
scan the QR code.
Settings
→
app and tap
SIM card manager
Connections
→
Add mobile plan
→
SIM card manager
→
Scan carrier QR code
→
Add mobile plan
Settings
app, tap
, and then
SIM card manager (dual SIM models)
Launch the
•
SIM cards
•
eSIMs
•
Preferred SIM card
when two cards are activated.
•
More settings
Settings
: Activate the SIM card to use and customise the SIM card settings.
: Activate the eSIM.
app and tap
: Select to use specific SIM cards for some features, such as voice calls,
: Customise the call or eSIM settings.
Connections
→
SIM card manager
.
.
Memory card (microSD card) (Galaxy Note20 Ultra 5G, Note20 Ultra)
Installing a memory card
Your device’s memory card capacity may vary from other models and some memory cards
may not be compatible with your device depending on the memory card manufacturer and
type. To view your device’s maximum memory card capacity, refer to the Samsung website.
22
Basics
1 Insert the ejection pin into the hole on the tray to loosen the tray.
2 Pull out the tray gently from the tray slot.
3 Place a memory card on the tray with the gold-coloured contacts facing downwards and
gently press the memory card into the tray to secure it.
4 Insert the tray back into the tray slot.
•
Some memory cards may not be fully compatible with the device. Using an
incompatible card may damage the device or the memory card, or corrupt the data
stored in it.
•
Use caution to insert the memory card right-side up.
•
Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may
be damaged.
•
When you remove the tray from the device, the mobile data connection will be
disabled.
•
If the card is not fixed firmly into the tray, the memory card may leave or fall out of
the tray.
•
If you insert the tray into your device while the tray is wet, your device may be
damaged. Always make sure the tray is dry.
•
Fully insert the tray into the tray slot to prevent liquid from entering your device.
•
The device supports the FAT and the exFAT file systems for memory cards. When
inserting a card formatted in a different file system, the device will ask to reformat
the card or will not recognise the card. To use the memory card, you must format it. If
your device cannot format or recognise the memory card, contact the memory card
manufacturer or a Samsung Service Centre.
•
Frequent writing and erasing of data shortens the lifespan of memory cards.
•
When inserting a memory card into the device, the memory card’s file directory
appears in the
My Files
→
SD card
folder.
23
Basics
Removing the memory card
Before removing the memory card, first unmount it for safe removal.
Launch the
Unmount
Do not remove external storage, such as a memory card or USB storage, while the
device is transferring or accessing information, or right after transferring data. Doing
so can cause data to be corrupted or lost or cause damage to the external storage or
device. Samsung is not responsible for losses, including loss of data, resulting from the
misuse of external storage devices.
Settings
.
app and tap
Device care
→
Storage
→
Advanced
→
SD card
→
Formatting the memory card
A memory card formatted on a computer may not be compatible with the device. Format the
memory card on the device.
Launch the
Format
Before formatting the memory card, remember to make backup copies of all important
data stored in the memory card. The manufacturer’s warranty does not cover loss of
.
Settings
app and tap
Device care
→
Storage
→
Advanced
→
SD card
→
data resulting from user actions.
Turning the device on and off
Follow all posted warnings and directions from authorised personnel in areas where the
use of wireless devices is restricted, such as aeroplanes and hospitals.
Volume Down key
Side key
24
Basics
Turning the device on
Press and hold the Side key for a few seconds to turn on the device.
Turning the device off
1 To turn off the device, press and hold the Side key and the Volume Down key
simultaneously. Alternatively, open the notification panel and tap
2 Tap
Power off
To restart the device, tap
You can set the device to turn off when you press and hold the Side key. Launch the
Settings
Press and hold
.
app, tap
.
Restart
Advanced features
.
→
Side key
, and then tap
.
Power off menu
under
Forcing restart
If your device is frozen and unresponsive, press and hold the Side key and the Volume Down
key simultaneously for more than 7 seconds to restart it.
Emergency mode
You can switch the device to emergency mode to reduce battery consumption. Some apps
and functions will be restricted. In emergency mode, you can make an emergency call, send
your current location information to others, sound an emergency alarm, and more.
To activate emergency mode, press and hold the Side key and the Volume Down key
simultaneously, and then tap
→
and tap
To deactivate emergency mode, tap
The usage time left shows the time remaining before the battery power runs out. Usage
time left may vary depending on your device settings and operating conditions.
Emergency mode
Emergency mode
.
→
Turn off Emergency mode
. Alternatively, open the notification panel
.
Initial setup
When you turn on your device for the first time or after performing a data reset, follow the
on-screen instructions to set up your device.
If you do not connect to a Wi-Fi network, you may not be able to set up some device
features during the initial setup.
25
Basics
Samsung account
Your Samsung account is an integrated account service that allows you to use a variety of
Samsung services provided by mobile devices, TVs, and the Samsung website.
To check the list of services that can be used with your Samsung account, visit
account.samsung.com.
1 Launch the
Samsung account
Alternatively, launch the
Settings
.
app and tap
Settings
Accounts and backup
app and tap .
→
Accounts
→
Add account
→
2 If you already have a Samsung account, sign in to your Samsung account.
•
If you want to sign in using your Google account, tap
•
If you do not have a Samsung account, tap
Create account
Continue with Google
.
.
Finding your ID and resetting your password
If you forget your Samsung account ID or password, tap
Samsung account sign-in screen. You can find your ID or reset your password after you enter
the required information.
Find ID
or
Reset password
on the
Signing out of your Samsung account
When you sign out of your Samsung account, your data, such as contacts or events, will also
be removed from your device.
1 Launch the
2 Tap
3 Tap
Samsung account
Sign out
Settings
, enter your Samsung account password, and then tap OK.
app and tap
→
Personal info
Accounts and backup
→ →
Sign out
→
Accounts
.
.
26
Basics
Transferring data from your previous device (Smart Switch)
You can use Smart Switch to transfer data from your previous device to your new device.
Launch the
•
•
Settings
This feature may not be supported on some devices or computers.
Limitations apply. Visit www.samsung.com/smartswitch for details. Samsung takes
copyright seriously. Only transfer content that you own or have the right to transfer.
app and tap
Accounts and backup
→
Smart Switch
.
Transferring data using a USB cable
You can connect your previous device to your device with the USB cable to easily and quickly
transfer data.
1 Connect your device and the previous device using your device’s USB cable.
A USB connector may be needed depending on the previous device.
2 When the app selection pop-up window appears, tap
3 In the previous device, tap
If you do not have the app, download it from
Your device will recognise the previous device and a list of data you can transfer will
Allow
.
Galaxy Store
Smart Switch
or
Play Store
→
Receive data
.
.
appear.
4 Select an item to bring and tap
Do not disconnect the USB cable from the device when you are transferring files. Doing
so may cause data loss or device damage.
Transferring data increases the battery power consumption of your device. Ensure that
your device is sufficiently charged before transferring data. If the battery power is low,
data transfer may be interrupted.
Transfer
.
Transferring data wirelessly
Transfer data from your previous device to your device wirelessly via Wi-Fi Direct.
1 On the previous device, launch
If you do not have the app, download it from
2 On your device, launch the
Smart Switch
Settings
.
Galaxy Store
app and tap
or
Play Store
Accounts and backup
.
→
Smart Switch
.
27
Basics
3 Place the devices near each other.
4 On the previous device, tap
5 On the previous device, tap
6 On your device, select an item to bring and tap
Send data
Allow
.
→
Wireless
.
Transfer
.
Backing up and restoring data using external storage
Transfer data using external storage, such as a microSD card.
1 Back up data from your previous device to external storage.
2 Insert or connect the external storage device to your device.
3 On your device, launch the
→
→
Restore
.
Settings
app and tap
Accounts and backup
→
Smart Switch
4 Follow the on-screen instructions to transfer data from external storage.
Transferring backup data from a computer
Transfer data between your device and a computer. You must download the Smart Switch
computer version app from www.samsung.com/smartswitch. Back up data from your
previous device to a computer and import the data to your device.
1 On the computer, visit www.samsung.com/smartswitch to download Smart Switch.
2 On the computer, launch Smart Switch.
If your previous device is not a Samsung device, back up data to a computer using a
program provided by the device’s manufacturer. Then, skip to the fifth step.
3 Connect your previous device to the computer using the device’s USB cable.
4 On the computer, follow the on-screen instructions to back up data from the device.
Then, disconnect your previous device from the computer.
5 Connect your device to the computer using the USB cable.
6 On the computer, follow the on-screen instructions to transfer data to your device.
28
Basics
Understanding the screen
Controlling the touchscreen
Tapping
Tap the screen.
Dragging
Tap and hold an
item and drag
it to the target
position.
Swiping
Swipe upwards,
downwards, to
the left, or to the
right.
Tapping and
holding
Tap and hold
the screen for
approximately
2 seconds.
Double-tapping
Double-tap the
screen.
Spreading and
pinching
Spread two
fingers apart
or pinch on the
screen.
•
Do not allow the touchscreen to come into contact with other electrical devices.
Electrostatic discharges can cause the touchscreen to malfunction.
•
To avoid damaging the touchscreen, do not tap it with anything sharp or apply
excessive pressure to it with your fingertips.
•
It is recommended not to use fixed graphics on part or all of the touchscreen for
extended periods. Doing so may result in afterimages (screen burn-in) or ghosting.
The device may not recognise touch inputs close to the edges of the screen, which are
outside of the touch input area.
29
Basics
Navigation bar (soft buttons)
When you turn on the screen, the soft buttons will appear on the navigation bar at the
bottom of the screen. The soft buttons are set to the Recents button, Home button, and Back
button by default. The functions of the buttons can change according to the app currently
being used or usage environment.
Button Function
Recents
Home
Back
•
Tap to open the list of recent apps.
•
Tap to return to the Home screen.
•
Tap and hold to launch the
•
Tap to return to the previous screen.
Google Assistant
Hiding the navigation bar
View files or use apps on a wider screen by hiding the navigation bar.
Launch the
under
More options
Tap
Settings
Navigation type
app, tap
and select an option you want.
Display
. The navigation bar will be hidden and the gesture hints will appear.
→
Navigation bar
, and then tap
app.
Full screen gestures
Swipe from bottom Swipe from sides and bottom
If you want to hide the gesture hints at the bottom of the screen, tap the
switch to deactivate it.
30
Gesture hints
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