Samsung Jitterbug Touch3 User Manual
User Guide
Welcome to GreatCall!
Thank you for choosing the Jitterbug Touch3. We’ve made it easy for you to stay
connected to friends and family with the simplicity of GreatCall. Additionally,
our service professionals and health and safety services are designed to keep
you protected, connected and in control of your life. This helpful guide contains
information you need to start using your new smartphone. And if you have any
questions or need assistance, you can count on us to be here day and night.
Best Regards,
Your friends at GreatCall
For additional information about GreatCall or your new Touch3, visit greatcall.com.
Table of Contents
Table of Contents I
Table of Contents
Contents
Section 1: Getting Started..................................................................1
Key Items in the Box ................................................................................................2
The Front of your Touch3 .........................................................................................4
The Back of your Touch3 ..........................................................................................6
Understanding Touch Gestures ...............................................................................8
Turning your Phone On and Off................................................................................9
Turning On your Phone ...................................................................................... 9
Turning Off your Phone ...................................................................................10
Activating your Touch3 ..........................................................................................11
Sign into GreatCall ................................................................................................14
Charging the Battery .............................................................................................16
Battery Level Indicator ..........................................................................................17
Getting More Information ......................................................................................18
GreatCall Customer Service ...................................................................................19
II Table of Contents
Table of Contents
Section 2: Understanding the Basics ................................................. 21
Navigation Buttons ...............................................................................................22
Using the Lock Screen ...........................................................................................24
Lock Screen Features ...................................................................................... 24
Unlocking your Phone ..................................................................................... 26
Locking your Phone ......................................................................................... 27
Shake for Help ......................................................................................................28
GreatCall Home Screen ........................................................................................29
Home Tab ....................................................................................................... 30
Organizing your Home Tab ..............................................................................31
People Tab ......................................................................................................31
All Apps Button ............................................................................................... 32
GreatCall Button .............................................................................................32
5Star Button ................................................................................................... 33
Status Bar ....................................................................................................... 34
Notication Area ............................................................................................35
Status Area ....................................................................................................36
Table of Contents III
Table of Contents
Notication Panel .................................................................................................37
Expanding the Notication Panel .................................................................... 37
Clearing Notications .....................................................................................39
Quick Settings ................................................................................................40
Closing the Notication Panel ......................................................................... 41
Ringer and Notication Sounds .............................................................................42
Adjusting the Ringer Volume .................................................................................43
Adjusting the Screen Brightness ...........................................................................44
Using the On-Screen Keyboard ..............................................................................45
Landscape Keyboard ......................................................................................47
Voice Typing ...................................................................................................48
Predictive Text ................................................................................................49
Managing Your Usage ...........................................................................................50
What is Data?.................................................................................................. 51
Using Wi-Fi to Reduce Your Data Plan Usage .................................................... 52
Checking your Usage.......................................................................................53
IV Table of Contents
Table of Contents
Section 3: Placing and Receiving Calls ..............................................57
Dialing a Number ..................................................................................................58
Redialing a Number ..............................................................................................60
Answering or Ignoring a Call ..................................................................................61
Answering the Call .......................................................................................... 61
Ignoring the Call ............................................................................................. 61
Speakerphone ......................................................................................................62
Adjusting the Call Volume .....................................................................................63
Accessing the Keypad during Calls ........................................................................64
Voicemail ..............................................................................................................65
Setting up your Personalized Voicemail Greeting ............................................. 66
Listening to your Personalized Voicemail Greeting ...........................................68
When to Check Voicemail ................................................................................ 68
Listening to Voicemail Messages ..................................................................... 70
Deleting Voicemail Messages .......................................................................... 70
Returning a Call ..............................................................................................71
Checking Voicemail by Calling ......................................................................... 71
Table of Contents V
Table of Contents
People Tab ............................................................................................................ 72
Creating a People Contact ............................................................................... 73
Managing your People Contacts ...................................................................... 74
Adding Favorites ............................................................................................. 75
Removing Favorites .........................................................................................75
Sorting your Favorites .....................................................................................76
Editing a People Contact ................................................................................. 77
Deleting a People Contact ............................................................................... 77
People History ................................................................................................78
Section 4: Text Messages .................................................................. 81
Composing and Sending Text Messages ................................................................82
Reading and Replying to Text Messages ................................................................84
Sending a Photo or Video Message .......................................................................85
Section 5: Camera and Photo Album .................................................87
The Camera App ...................................................................................................88
Taking a Photo ......................................................................................................90
VI Table of Contents
Table of Contents
Changing the Camera Mode ..................................................................................90
Recording a Video .................................................................................................91
Viewing your Photos and Videos ...........................................................................92
Sharing your Photos and Videos............................................................................93
Section 6: Email ................................................................................ 95
Setting up your Email Account ...............................................................................96
Setting up a New Gmail Account ..................................................................... 97
Setting up an Existing Gmail Account ..............................................................98
Setting up an Existing Standard Email Account ................................................98
Composing and Sending Email .............................................................................. 99
Composing and Sending Email using the Gmail App ........................................ 99
Composing and Sending Email using the Email App ........................................ 99
Reading and Replying to an Email .......................................................................100
Sending an Email with a Photo or Video Attachment ............................................101
Sending an Email with a Photo or Video using the Gmail App ........................101
Sending an Email with a Photo or Video using the Email App .........................101
Table of Contents VII
Table of Contents
Section 7: GreatCall Health and Safety Apps ....................................105
5Star ..................................................................................................................106
Urgent Care .........................................................................................................107
MedCoach ..........................................................................................................108
Section 8: Managing your Settings ..................................................111
Wi-Fi ...................................................................................................................112
Connecting to a Wi-Fi Network ...................................................................... 112
Turning Wi-Fi On and Off ...............................................................................113
Bluetooth ...........................................................................................................114
Pairing a Bluetooth Device ............................................................................ 114
Turning Bluetooth On and Off ........................................................................115
Airplane Mode ....................................................................................................116
Turning Airplane Mode On and Off ................................................................116
Section 9: Personalize Your Phone ...................................................119
Google Account...................................................................................................120
Setting up a New Google Account .................................................................120
VIII Table of Contents
Table of Contents
Changing your Color Theme .................................................................................121
Changing the Lock Screen Photo .........................................................................122
Adding a Lock Screen Photo .......................................................................... 122
Removing a Lock Screen Photo ......................................................................122
Changing the Sounds ..........................................................................................123
Replacing the Battery ..........................................................................................124
Adding more Memory ..........................................................................................125
Health and Safety Information .........................................................127
Customer Agreement .......................................................................175
Index ...............................................................................................187
Table of Contents IX
Table of Contents
Getting Started
X Getting Started
Getting Started 1
Getting Started
Section 1: Getting Started
This section explains how to get started using your Jitterbug Touch3 phone.
Topics
• Key Items in the Box
• The Front of your Touch3
• The Back of your Touch3
• Understanding Touch Gestures
• Turning your Phone On and Off
• Activating your Touch3
• Sign into GreatCall
• Charging the Battery
• Battery Level Indicator
• Getting More Information
• GreatCall Customer Service
For additional support, visit us online at greatcall.com/support.
Getting Started
2 Getting Started
Key Items in the Box
The Jitterbug Touch3 box you received includes everything you need to get started:
Wall Charger
USB Cable
User Guides
Jitterbug Touch3
GET
BACK
For you & a friend.
$
25
With GreatCall Link,
families stay connected,
even when they’re apart.
TM
User Guide
Getting Started 3
Getting Started
Jitterbug Touch3 – your easy-to-use smartphone with the Battery pre-installed
Wall Charger – allows you to charge your phone using any wall outlet
USB Cable – allows you to connect your phone to the Wall Charger or a computer
with a USB port
User Guides – contains important information about activating and using your
phone
Getting Started
4 Getting Started
The Front of your Touch3
Front-facing Camera Earpiece
Power/Lock Button
Back Button
Home Button
Display
Menu Button
Getting Started 5
Getting Started
Front-facing Camera – allows you to take pictures or videos
Earpiece – lets you hear the caller loud and clear
Power/Lock Button – allows you to lock and unlock your phone as well as power it
on and off
Display – shows all the information you need to operate your Touch3
Menu Button ( ) – displays additional options that may be available for the
current screen you are viewing
Back Button ( ) – takes you one step back from your last action
Home Button ( ) – takes you back to the Home Screen
Getting Started
6 Getting Started
The Back of your Touch3
Volume Button
Speaker
Battery Cover
Battery Cover Release
Microphone
Main Camera
Power Connector
Headset Jack
Getting Started 7
Getting Started
Headset Jack – allows you to connect a Stereo Headset to safely make calls hands-
free or listen to music
Battery Cover Release – allows you to remove the Battery Cover to replace the
Rechargeable Battery or insert a microSDTM card to expand storage capacity
Speaker – lets you hear the caller loud and clear when Speakerphone is enabled
Main Camera – allows you to take pictures or videos
Volume Button – allows you to adjust the volume of calls and notication sounds
Battery Cover – protects the Rechargeable Battery and the back of your Touch3
Microphone – picks up your voice loud and clear while on a phone call
Power Connector – allows you to charge your Touch3 with the provided Wall Charger
and USB Cable
Getting Started
8 Getting Started
Understanding Touch Gestures
Your smartphone features a large, responsive touch screen that allows you to use
your ngers to interact with what you see on the Display. If this is your rst time
using a smartphone, understanding how to use these touch gestures will ensure that
you get the best Touch3 experience.
TAP
Briey touch the
screen with your
ngertip
PRESS AND HOLD
Touch the screen
for an extended
period of time
DRAG
Move your ngertip
across the screen
without losing contact
PINCH AND SPREAD
Touch the screen
with two ngers and
bring them closer or
farther apart
Getting Started 9
Getting Started
Turning your Phone On and Off
Your phone is off if the Display does not turn on when
the Home Button or Power/Lock Button are briey
pressed.
Turning On your Phone
PRESS AND HOLD the Power/Lock Button on the right
side of your phone until the Display turns on.
NOTE: If your phone does not turn on, the battery
may need to be charged. See “Charging the
Battery” on page 16 for more information on
how to charge your phone.
Power/Lock
Button
Getting Started
10 Getting Started
Turning Off your Phone
1. PRESS AND HOLD the Power/
Lock Button on the right side
of the phone until the “Phone
options” screen appears.
2. TAP the Power off (
) option on
the Display. The phone will ask if
you want to proceed.
3. TAP the OK option on the Display.
2
1
3
Getting Started 11
Getting Started
Activating your Touch3
Before using your phone for the rst
time, it needs to be activated. The
Setup Wizard built into your phone
will help guide you through this
process.
1. Power on your phone.
2. TAP Next at the
“Welcome” screen.
3. TAP the check box next to “I
understand and agree to the
terms and conditions above”
and then TAP Next.
2
3
Getting Started
12 Getting Started
4. IMPORTANT: TAP the “Easy-to-
use GreatCall” option and then
TAP Next.
5. TAP the option that best
describes where the phone
was purchased.
Continue following the on-screen
instructions until you have
successfully activated your phone.
5
4
Getting Started 13
Getting Started
IMPORTANT: To ensure you get started quickly, please select “Easy-to-use
GreatCall” at the “Choose your home screen” step before TAPPING Next.
Easy-to-use GreatCall gives you a simplied experience. If you accidentally
selected “Advanced Android”, you can TAP the Back Button ( ) to change your
selection.
NOTE: If you are instructed to go online or call to complete activation, please have
the following information ready:
• Home and billing address
• Phone number
• Email address
• Credit or debit card information
• Emergency contact details
• Serial Number – This can be found on the Setup Wizard screen, printed on the
Activation Card included in the box or on the side of the Touch3 box .
Getting Started
14 Getting Started
Sign into GreatCall
Once your phone has completed activation, you may
be prompted to log into your GreatCall (also known as
“MyGreatCall”) account so that your built-in GreatCall health
and safety Apps are ready to go. Depending on how you
purchased your Touch3 smartphone, a MyGreatCall account
may already have been created. If you’re not sure, that’s
alright; we’ll help you set one up.
1. At the MyGreatCall welcome screen, TAP the Set Up button
to continue.
Getting Started 15
Getting Started
2. We will detect if a MyGreatCall account already exists for your new phone.
• If one exists, you will just need to enter your password to continue
• If we can’t nd a MyGreatCall account for your phone, you will be asked to enter
a valid email address and a password of your choice so that we can create one
for you. See ““Section 7: GreatCall Health and Safety Apps” on page 105 for
more information on the built-in GreatCall Apps.
NOTE: If you have a MyGreatCall account but you forgot your password, TAP
“Forgot Password” on the GreatCall login screen. An email will be sent to you with
instructions on how to reset your password.
If you are not comfortable signing in to your MyGreatCall account or you just want
to get started using your phone quickly, you can TAP the “Skip this step” button to
skip logging in to MyGreatCall. Just be aware that you will need to log into any of
the built-in GreatCall Apps before using them.
Getting Started
16 Getting Started
Charging the Battery
Your phone is powered by a Rechargeable Battery which has been built-in for your
convenience. Before using your phone for the rst time, it is recommended that you
fully charge the battery. A Wall Charger is included with your phone.
1. Connect the larger end of the USB Cable
to the Wall Charger.
2. Insert the smaller end of the USB Cable
into the Power Connector located at the
bottom of the phone.
3. Plug the Wall Charger into a standard
wall outlet.
Wall Charger
Power
Connector
USB Cable
USB Cable
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