Samsung Jitterbug SPH-A120 User Manual

WELCOME TO JITTERBUG

Now you have everything you need (and
nothing you don’t) to stay connected with
family and friends when you are away
from home.

Jitterbug™ is perfectly simple – a cell phone
made easy with personalized services
designed with you in mind. Your sleek new
phone was designed with Samsung and the
Jitterbug service provides a quality
connection wherever you go. Plus, a friendly
Jitterbug operator is at your service 24
hours a day.

All of our features and services have been
created for your comfort, convenience and
ease of use – and you can choose to turn
any of them on or off, as you wish. Simply
call the Jitterbug operator for assistance.
Or, you or a loved one can update your
Jitterbug features on your personal web
page at http://www.myjitterbug.com (This
feature will be available in early 2007).
Our goal is to make using Jitterbug
intuitive, familiar and perfectly simple.

Table of Contents

Section 1: Getting Started ..................5

How to Use This Guide .......................6

What’s in the Box ..............................7

Installing the Battery .........................8

Turning Your Phone On/Off..................9

Charging the Battery...........................10

Low Battery Indicator .......................11

Jitterbug Service Passwords ..............12

Getting Help ...................................13

Contacting Customer Service ............14

Jitterbug Operator Assistance ............15

Section 2: Dial Features ...................17

Key Features ...................................18

Accessories .....................................21

Closed View (Front) of Your Phone ........22

Closed View (Back) of Your Phone .........24

Open View of Your Phone ..................26

Your Display Screen ..........................28

Your Phone Settings ..........................29

- Adjust Ringer Volume ..................30

- Speakerphone.............................31

- Emergency Callback......................32

Section 3: The Basics .......................35

Answering a Call ...............................36

Ending a Call ....................................37

TABLE OF CONTENTS

1

TABLE OF CONTENTS

Section 7: Voicemail.........................59

Voicemail Notifications......................60

Using Voicemail ...............................60

- Setting Up Voicemail..................60

- Recording a Personalized Message .61

- Listening to Messages ................61

- Deleting Messages.....................62

Section 8: Voice Dialing....................63

Start Voice Dialing............................64

Voice Dialing Tips.............................65

Section 9: Your Customer Agreement .67

Your Calling Plans ...........................70

Your Rights To Refuse or Cancel.........71

How Service Works ..........................74

Your Bill/Statements ..............................77

Disclaimer of Warranties ...................84

About This Agreement ......................90

Section 10: Health and Safety

Information.....................................93

Operating Environment ....................94

- Pacemakers .................................94

- Hearing Aids ...............................95

- Other Medical Devices........................95

- Vehicles ......................................95

- Potentially Explosive Environments.....96

5

Getting Started

This section explains how to start using
your Jitterbug Dial™ phone.

Topics Covered

• How to Use this Guide

• What’s in the Box

• Installing the Battery

• Low Battery Indicator

• Turning Your Phone On/Off

• Charging the Battery

• Jitterbug Service Passwords

• Getting Help

• Contacting Customer Service

• Jitterbug Operator Assistance

For more information or to see the latest products, services
and updates to our How-To Guide, visit us online at
www.myjitterbug.com (This feature will be available in early 2007).

SECTION 1

7

What’s in the Box?

The Jitterbug package you received
includes everything you need to
get started:

1. Jitterbug Dial Cell Phone

2. Rechargeable Battery

3. AC Charger (to charge your battery)

4. How-To Guide

5. Quick Start Guide (not shown)

SECTION 1

1

2

3

4

ALERT

TIP

9

Turning Your Phone On/Off

To turn the power on:

1. Open the phone.

2. Press the button in the upper right

corner until the screen lights up.

The "Jitterbug" logo will appear on
the screen before your phone is
ready use. If a connection isn’t
possible, you'll see "No Service"
on the screen.

3. When you hear a dial tone, your phone
is ready to use.

If you are not able to place a call,
go to another phone and call us at

1-800-733-6632 so we can help you.

To turn the power off:

1. Open the phone.

2. Press and hold the button until the

Jitterbug tune plays. Your power is off.

SECTION 1

NOTE

ALERT

Back Side

Back Side

11

SECTION 1

Low Battery Indicator

Our phones don’t display a “low battery”
icon. Instead, reminders appear on the
screen with the following messages:

º

“Charge Battery” will appear when you

have used about 50% of your battery.

º

“Battery Very Low” will appear when

you have about ten minutes of calling left.

º

“Battery Critical” will appear when you
have two minutes of calling left. The
message will appear every ten seconds
until you connect your phone to a charger.

If you use your phone without
charging the battery, it will turn
itself off.

You must fully charge your
battery before using your phone
for the first time. Failure to do so
may damage your battery.

TIP

ALERT

13

Getting Help

Visit www.myjitterbug.com (This feature
will be available early in 2007), to do
any of the following:

• Access your account information

• Update your phone list

• Change your phone options

• See and pay your bill

• Buy accessories

• Shop for the latest Jitterbug phones

• Learn about new Jitterbug services

The Jitterbug SmartCharger™
allows others to help you manage
your phone. Learn more about
this and other Jitterbug accessories
at our Web site.

SECTION 1

TIP

15

Jitterbug Operator Assistance

Jitterbug Operators are available 24
hours a day, seven days a week to:

• Place calls to anyone on your Phone List,
which is on file at the operator center

• Look up a residential, business or
government number

• Connect you to any number in the
U.S. or Canada

• Update your Phone List

• Connect you with Customer Service

To call a Jitterbug Operator:

1. Press the “O” button, then press

the button.

The operator will greet you by name
and ask how to assist you.

A surcharge for operator assistance
may apply. Check your service
agreement.

SECTION 1

NOTE

17

Dial Features

This section describes the Basic Features
of your Jitterbug™ Dial phone and how to
use them.

Topics Covered

• List of Key Features

• Accessories

• Closed View (Front and Back)

• Open View of Your Phone

• Your Display Screen

• Your Phone Settings

- Adjust Ringer Volume

- Speakerphone

- Emergency Callback

For more information or to see the latest products, services
and updates to our How-To Guide, visit us online at
www.myjitterbug.com (This feature will be available in early 2007).

SECTION 2

The first cellular phone weighed 40 ounces. Your
Jitterbug Dial weighs only 4.5 ounces.

FAC T

19

- Emergency call back service, if you

ever need it.

To modify any of the above features,
please call the Jitterbug operator who
can assist you 24 hours a day.

Plus: You’ll have easy access to
additional services that also can be

turned on or off at your request:

- Voice Dialing – Just say the name or

number you want called, and you will
be connected right away.

- Phone List Updating – Select simple

or advanced ways to change and save
numbers.

- A built-in How-To-Guide so you can

quicky learn how your phone works.

- Voicemail – Makes it easy to

retrieve any missed messages
(service fees and airtime may apply).

SECTION 2

21

SECTION 2

Jitterbug Dial Phone

Accessories

To order any of these accessories,
visit www.jitterbug.com or call
us at 1-800-733-6632.

Standard Battery AC Power Charger

Leather Carrying

Case

Jitterbug SmartCharger

Car Power Charger

Hands-free Car Kit

23

Closed View of Your Phone (Front)

1. Internal Antenna—Connects with the

cellular network so you can use your phone.

2. Display Window—Shows time, day and
date (when your phone is on). Indicates when
you have an incoming call or message.

3. Volume Button—Adjusts the ringer or
the voice volume during a call. (To silence
the ringer during an incoming call, tap
the volume button.)

4. Accessory Connector—Links
accessories to your phone.

5. Power Connector—Connects the AC
Power Charger to your phone.

6. Light Alert—Surrounds the Volume
button and:

• Lights briefly when charging begins and
steadily when charging is complete.

• Flashes to indicate an incoming call
or message.

• Lights when you turn on the phone.

• Flashes when the phone needs charging.

SECTION 2

2. Display Window

6. Light Alert

25

Closed View of Your Phone (Back)

1. Battery—Delivers power to make your

phone function.

2. Battery Latch—Slides to open and
remove the battery.

3. Lanyard Connector—Makes it easy
to attach a hand-strap to carry your
phone.

SECTION 2

2. Battery
Latch

27

Open View of Your Phone

1. Speaker—Lets you hear the caller and projects

sounds, such as ring tones and alerts.

2. Display Screen—Shows all the information you
need to operate your phone.

3. Up/Back Arrow Button—Shows the previous
screen on your Phone List or Call History list.

4. Yes Button—Responds to questions or
commands on the screen, such as “Call?”

5 . Down/More Arrow Button—Shows the next screen
on your Phone List or Call History list.

6. Accessory Connector—Plugs accessories into your
phone, such as your Hands-Free Car Kit.

7. Power Connector—Connects the AC Power
Charger and your Car Power Charger to your phone.

8. Microphone—Used during phone calls to pick up
the sound of your voice.

9. No Button—Rejects questions or commands on
the screen, such as “Call?.” Pressing also moves
you to the next feature on your phone.

10. Power Button—Turns your phone on and off.

11. Softcell Ear Pad—Fits comfortably around your ear

while reducing unwanted noise.

SECTION 2

8. Microphone

9. No Button

10. Power Button

11. Softcell Ear Pad

29

SECTION 2

Remember to read the Command
Area line and respond by using the

or buttons.

Your Phone Settings

When you turn your phone on and it connects
to the cellular service, it is ready for calls.

You can place and receive calls only when
your phone is on.

By logging onto www.myjitterbug.com
(This feature will be available in early 2007),
or by calling Customer Service or the
Jitterbug operator, you can turn the
following settings on or off:

• Voice Dial

• Call History

• Built-In How-To Guide

• Change Your Ringtone
(ringer sound)

If, for example, you turn on Voice Dial,
that’s the first feature you will see when
you open your phone.

Your phone can store up to 20
ringtones. You can add or delete
ringtones at www.jitterbug.com any
time. (Additional fees and airtime
may apply.)

Voice Dial

Yes to Use

Voice Dial?

TIP

2

NOTE

31

The Volume button is on the cover
of your phone just below the
display window.

Speakerphone

Use the Speakerphone setting to
conduct a call without holding the phone
to your ear (and allow others to
participate in your phone call).

You must be on a call to use this
setting.

To use Speakerphone:

1. When you have made or

answered a call, you will see a
"Connected to…” message
on the screen, as shown.

2. Press the Volume button
Up repeatedly until you see
"Press Yes for SPKR
Phone," as shown.

3. Press the button.

To exit Speakerphone:

While you're on a call, press the volume
button Down to turn this feature off.

SECTION 2

Speaker Phone

Yes No

for SPKR

Phone

Press Yes

NOTE

NOTE

Connected to

Hang up?

310-555-1234

No to Hang up

33

You will know that you are in the
Emergency Callback setting when you
open your phone and see a popup screen
with “Emergency Callback” notification.

To exit this setting:

You must remove your battery to exit the
emergency callback setting. See page 8
for information about removing a battery.

Why do I have an Emergency
Callback setting?

If you dial 9-1-1, your mobile phone line
is kept free so that the 911 operator can
call you back or stay on the line with you.

If you mistakenly call 9-1-1, end the
call as soon as possible by pressing

to Hang up or close your phone.

SECTION 2

Connected to

Emergency

No to Hang up

911

Every day in the U.S., more than 200,000
wireless calls are made to 911.

FAC T

NOTE

35

The Basics

This section explains how to use your
phone’s Calling and Answering features.

Topics Covered

• Answering a Call

• Ending a Call

• Ignoring a Call

• Placing a Call

- Dialing Manually

- Calling the Jitterbug Operator

•

Non-Phone List Numbers

• Phone List Numbers

For more information or to see the latest products, services
and updates to our How-To Guide, visit us online at
www.myjitterbug.com (This feature will be available in early 2007).

SECTION 3

More than 196 million Americans subscribe to
a wireless service.

FAC T

37

• A phone number or name
appears in the display
window, as shown.

To answer a call if the phone is closed:

1. Open the phone. The ring

tone will stop.

2. A "Connected to..." message
will appear on the screen. The
caller's voice can be heard.

Ending a Call

1. During calls, the “No to
Hang Up” command appears

at the bottom of the screen.

2. To end a call, press the
button or close the phone.

Ignoring a Call

When the phone is closed:

Do nothing; the call will be sent automatically
to your Voicemail if you enabled this
service at www.myjitterbug.com (This
feature will be available in early 2007).

If Voicemail is not active, callers will get a
message that you are not available.

SECTION 3

Amy

Answer?

909-555-2334

Calling from

Call from

817-555-2872

Connected to

No to Hang Up

Betty

909-555-2334

Connected to

Hang up?

310-555-1234

Connected to

No to Hang Up

Amy

909-555-2334

39

SECTION 3

1. Dial the number using your keypad.

2. Press the button when you see
"Call?" at the bottom of your screen.

3. If you make a mistake while dialing,

press the key for each incorrect
number until you’ve deleted the error.

A dial tone means that service is
available. If it’s not, you’ll see

“No Service.”

Calling the Jitterbug Operator:

Ask a Jitterbug operator to connect you
to anyone on your Phone List, or to any
number in the U.S. or Canada.

1. Press the “O” button.

2. Press the button when you see
“Call?” at the bottom of the screen.
“Calling Operator” will appear.

TIP