Samsung iDCS 500-DCS User Manual
Samsung Telecommunications America reserves the right without prior notice to revise information in
this guide for any reason. Samsung Telecommunications America also reserves the right without prior
notice to make changes in design ir components of equipment as engineering and manufacturing
may warrant. Samsung Telecommunications America disclaims all liabilities for damages arising from
the erroneous interpretation or use of information presented in this guide.
SAMSUNG iDCS 500 SYSTEM
November 2001
DCS KEYSET
USER GUIDE
DIALING FEATURES
Speed Dialing ....................................................................................25
Programming Personal Speed Dial Numbers ............................25–26
One Touch Speed Dialing ................................................................26
Last Number Redial ..........................................................................27
Manual Retry with LNR ......................................................................27
Save Number with Redial ..................................................................27
Chain Dialing ....................................................................................27
Automatic Redial/Retry ......................................................................28
Pulse to Tone Changeover................................................................28
Memo Redialing ................................................................................28
PAGING AND MESSAGING
Making an Internal Page....................................................................29
Making an External Page ..................................................................29
All Page..............................................................................................29
Meet Me Page....................................................................................30
Call Park and Page......................................................................30–31
Messages—Set and Cancel..............................................................31
Returning Messages..........................................................................32
Programmed Messages ....................................................................32
CONVENIENCE FEATURES
Do Not Disturb ..................................................................................33
One Time DND ..................................................................................33
Mute ..................................................................................................33
Background Music ............................................................................33
Established Call Pick-Up ..................................................................34
Appointment Reminder/Alarm Clock ................................................34
Door Phone Calls ..............................................................................35
Executive/Secretary Hot Line ............................................................35
Group Listening ................................................................................36
Account Codes ..................................................................................36
Locking Your Keyset..........................................................................36
Manual Signalling ..............................................................................37
Off-Hook Voice Announce ................................................................37
OHVA Block ......................................................................................38
OHVA Reject ......................................................................................38
In Group/Out of Group ......................................................................39
TABLE OF CONTENTS
ABOUT THIS BOOK ..........................................................1
THINGS YOU SHOULD KNOW ............................2–9
OUTSIDE CALLS
Making an Outside Call ....................................................................10
Answering an Outside Call................................................................10
Universal Answer ..............................................................................10
Recall/Flash ......................................................................................11
Busy Line Queuing with Callback ....................................................11
Cancelling Callback ..........................................................................12
INTERCOM CALLS
Calling Other Stations........................................................................13
Answering Intercom Calls..................................................................13
Answer Modes ..................................................................................14
Busy Station Callback ......................................................................14
Busy Station Camp-on ......................................................................14
Calling Your System Operator ..........................................................15
CALL PROCESSING
Holding Calls................................................................................16–17
Transferring Calls ........................................................................18–19
Transfer with Camp-On......................................................................18
Transfer to Voice Mail ........................................................................19
Call Waiting........................................................................................19
Conference Calls ..............................................................................19
Forwarding Calls..........................................................................20–23
Call Pickup ........................................................................................23
My Group Pickup ..............................................................................24
Privacy Release ................................................................................24
ABOUT THIS BOOK
Your keyset is the most visible part of the iDCS 500 Digital Communications
System. No matter what model keyset you are using, with or without a display, telephone calls are handled in the same way. The LCD 12B and LCD
24B keysets have a few additional conveniences that are not available to
STD 24B, Basic 12B and 7B keyset users. These are noted throughout this
guide.
Please take the time to study this guide and to become familiar with the operation of your keyset. Keep this guide handy. You may need to look up instructions for infrequently used features.
Learning to use your keyset correctly will make everyday telephone communications a breeze.
This book is written based on the factory default settings for the feature
access codes. Sometimes, due to programming requirements, these codes
may be changed. If you find that a feature code does not work as described
in this book, please contact your installation and service company to determine the correct code.
1
CUSTOMIZING YOUR KEYSET
AME BGM ..........................................................................................40
AME PASSWORD ..............................................................................40
Auto Camp-On ..................................................................................40
Select Ring Tone................................................................................40
Change Your Passcode ....................................................................41
Set Answer Mode ..............................................................................41
Automatic Hold ..................................................................................41
Headset Operation ............................................................................42
Hot Keypad ........................................................................................42
Key Confirmation Tone ......................................................................42
Rejoining a Page ..............................................................................42
Ring Preference ................................................................................43
Display Speed Dial Name ................................................................43
Caller ID Review All ..........................................................................43
Secure OHVA ....................................................................................43
DISPLAY FEATURES
Interactive Display Keys ....................................................................44
Directory Information ...................................................................... 44
Call Log..............................................................................................45
Dial by Name ....................................................................................45
Call Progress Displays ......................................................................45
Display Number Dialed......................................................................45
Call Duration Timer............................................................................46
Auto Timer..........................................................................................46
Timer Function ..................................................................................46
Viewing Message Indications............................................................46
Alarm Reminder Messages ..............................................................47
Personal Speed Dial Names ............................................................48
Station Names ..................................................................................48
Managing Key Assignments..............................................................48
LCR with Clear ..................................................................................49
Backspace with LCR..........................................................................49
Advanced Programmed Messages ............................................49–50
Text Messaging ............................................................................50–51
Caller ID / ANI / CLI ....................................................................52–56
ADD-ON MODULE
32 Button Module with Keyset / 64 Button Module with Keyset ......57
PERSONAL SPEED DIAL NUMBERS ........58–59
3
Outside calls appear on individual line keys if they are assigned. When an
individual line is not assigned to its own key, it will appear on a CALL button.
Your outside calls will light green on your keyset and red on other keysets.
You never lose sight of your calls while they are on hold. They stay right
where you put them and are identified with a green flashing light if the key
has a tri-colored LED.
Some simple rules to remember:
• Any steady LED indicates the line or feature is in use.
• A fast flashing green LED indicates a new call ringing in.
• A slow flashing green or red LED indicates a call is on hold.
• A slow flashing amber LED indicates a recall to your keyset.
• A steady red LED on the HOLD key indicates the keyset is locked.
• A steady red LED on the TRSF key indicates the keyset is Forward All.
• A steady red LED on the ANS/RLS key indicates the keyset is in Headset
mode.
• A flashing red LED on the ANS/RLS key indicates the keyset is in DND
mode.
SPEAKERPHONE
Pressing the ANS/RLS or the MONITOR key will answer or release a call on
the speakerphone. Switching from the handset to the speakerphone is easy.
Press the SPK key and hang up the handset.
NOTE: The 7B phone is not a speaker phone. If you are using a 7B phone,
you must lift the handset in order to speak to the other party.
VOLUME CONTROLS
DCS keysets use the UP and DOWN keys to adjust the ringer volume while
the keyset is ringing, the speaker volume while the speakerphone or monitor speaker is in use and the handset volume while you are listening. These
three levels will be stored in memory until changed. If background music is
turned on at your keyset, the volume keys will also control the level of music.
The volume of pages heard through the speaker of a keyset can be adjusted during a page announcement by using the volume keys. There are 16 levels for each volume setting. The volume of off-hook ring is controlled by a
user-programmable setting.
2
THINGS YOU SHOULD KNOW
USER ORIENTATION
DCS telephones are called “keysets.” They contain buttons or “keys” that
are used to access or activate the many features of your office phone system. The keys with paper designation strips are programmable keys. This
means they can be programmed for a specific function on your keyset and
that same button can be something different on another keyset. See the system manager to get your most frequently used features assigned to your
programmable keys. When changes are made, be sure that your programmable keys are relabeled properly.
Lines from the telephone company are “C.O. lines.” Calls on these lines are
referred to as “outside calls.” Your system can have individual C.O. line keys
or lines may be assigned to groups. When they are in a group, you access
a line by dialing an access code or pressing a route button. For example, dial
9 or press the LOCAL key to get a local outside line. If Least Cost Routing is
used, pressing the LCR key will automatically select a preprogrammed C.O.
line according to what digits are dialed. Each line in the system is numbered,
beginning with 701, then 702, 703, etc.
Direct Station Selection (DSS) keys are programmed to ring specific stations. You can press a DSS key instead of dialing the extension number. A
DSS key lights red when that station is busy (Busy Lamp Indication).
iDCS 500 provides distinctive ring patterns to your keyset:
• Outside calls have a single ring tone repeated.
• Internal calls have a double ring tone repeated.
• Door phone calls and alarm/appointment reminders have a triple ring
tone repeated.
CALL INDICATIONS
The keys on your phone have light emitting diodes (LEDs). Some of these
are tri-colored LEDs that light green, red or amber (green and red together).
Some of the keys can only light red.
Intercom calls, also called internal calls, always appear on your CALL buttons. They will always light green. You can have up to eight CALL buttons,
but at least two are recommended.
5
LCD 24B KEYSET LAYOUT
LABELING PROGRAMMABLE KEYS
Insert the end of a paper clip into the notch of the clear cover.
Push the cover sideways. Lift the cover and remove the designation strip. Label the designation strip. Replace the strip and
cover.
4
SYSTEM TONES
The system provides several tones to assist you. Some of these tones are
already familiar to you.
D
D
O
Intercom Dial Tone—A steady tone that indicates you can begin dialing.
DIAL TONE
CONTINUOUS
Ringback Tone—Indicates the station you dialed is ringing.
RINGBACK TONE—1000 ms ON/3000 ms OFF
CONTINUOUS
Busy Tone—Indicates the station you dialed is busy.
BUSY TONE—500 ms ON/500 ms OFF
CONTINUOUS
DND/No More Calls Tone—Fast busy tone indicates the station you
dialed is in the Do Not Disturb mode or cannot receive any more calls.
DND/NO MORE CALLS TONE—250 ms ON/250 ms OFF
FOR TEN SECON
Transfer/Conference Tone—Indicates your call is being held and you
can dial another party.
TRANSFER/CONF TONE—100 ms ON/100 ms OFF
CONTINUOUS
Confirmation Tone—Very short beeps followed by dial tone indicate you
have correctly set or canceled a system feature.
CONFIRMATION TONE—50 ms ON/50 ms OFF
FOR ONE SECON
(programmable)
Error Tone—A distinctive two level beeping tone indicates you have
done something incorrectly. Try again.
ERROR TONE—50 ms of tone 1/50 ms of tone 2
FOR THREE SEC
32 CHARACTER DISPLAY Tw o
lines with 16 characters each.
VOL
SPK
HOLD
TRSF
ANS/
RLS
SPEAKER For handsfree
operation and ringing.
ANSWER/RELEASE KEY
TRANSFER KEY
HOLD KEY
SOFT KEYS Used to
activate features via
the display.
SCROLL
1 2 ABC
4 GHI
7 PRS
DIRECTORY TRAY
SPEAKER KEY Used to switch
call to speakerphone.
3 DEF
5 JKL 6 MNO
8 TUV 9 WXY
0OPER
PULLOUT
SCROLL KEY Used to
scroll through displays.
16 PROGRAMMABLE
KEYS WITH TRICOLORED LIGHTS
Used for CALL buttons,
intercom calls, outside
lines and many other
system features.
8 PROGRAMMABLE
KEYS WITH RED
LIGHTS Used to call
stations directly, to indicate busy conditions of other stations, for One Touch dialing and many other
system features.
VOLUME CONTROL
KEYS Used to set inde-
pendent levels for handset, speaker, background music, ring and
page volumes.
MICROPHONE For
handsfree operation.
7
STD 24B KEYSET LAYOUT
LABELING PROGRAMMABLE KEYS
Insert the end of a paper clip into the notch of the clear cover.
Push the cover sideways. Lift the cover and remove the designation strip. Label the designation strip. Replace the strip and
cover.
6
LCD 12B KEYSET LAYOUT
LABELING PROGRAMMABLE KEYS
Insert the end of a paper clip into the notch of the clear cover.
Push the cover sideways. Lift the cover and remove the designation strip. Label the designation strip. Replace the strip and
cover.
32 CHARACTER DISPLAY Tw o
lines with 16 characters each.
VOL
SPK
HOLD
TRSF
ANS/
RLS
SPEAKER For handsfree
operation and ringing.
ANSWER/RELEASE KEY
TRANSFER KEY
HOLD KEY
SOFT KEYS Used to
activate features via
the display.
SCROLL
1 2 ABC
4 GHI
7 PRS
DIRECTORY TRAY
SPEAKER KEY Used to switch
call to speakerphone.
3 DEF
5 JKL 6 MNO
8 TUV 9 WXY
0OPER
PULLOUT
SCROLL KEY Used to
scroll through displays.
6 PROGRAMMABLE
KEYS WITH TRICOLORED LIGHTS
Used for CALL buttons,
intercom calls, outside
lines and many other
system features.
6 PROGRAMMABLE
KEYS WITH RED
LIGHTS Used to call
stations directly, to indicate busy conditions of other stations, for One Touch dialing and many other
system features.
VOLUME CONTROL
KEYS Used to set inde-
pendent levels for handset, speaker, background music, ring and
page volumes.
MICROPHONE For
handsfree operation.
16 PROGRAMMABLE
KEYS WITH TRICOLORED LIGHTS Used
for CALL buttons, intercom calls, outside lines
and many other system
features.
8 PROGRAMMABLE
KEYS WITH RED
LIGHTS Used to call sta-
tions directly, to indicate
busy conditions of other
stations, for One Touch
dialing and many other
system features.
VOLUME CONTROL
KEYS Used to set inde-
pendent levels for handset, speaker, background music, ring and
page volumes.
SPEAKER KEY Used
to switch call to
speakerphone.
HOLD KEY
TRANSFER KEY
VOL
SPK
HOLD
TRSF
ANS/
RLS
ANSWER/
RELEASE KEY
SPEAKER For handsfree
operation and ringing.
MICROPHONE For
handsfree operation.
DIGITAL
COMMUNICATION
SYSTEM
DIRECTORY TRAY
1 2 ABC
5 JKL 6 MNO
4 GHI
8 TUV 9 WXY
7 PRS
0OPER
PULLOUT
3 DEF
9
7B KEYSET LAYOUT
LABELING PROGRAMMABLE KEYS
Insert the end of a paper clip into the notch of the clear cover.
Push the cover sideways. Lift the cover and remove the designation strip. Label the designation strip. Replace the strip and
cover.
8
BASIC 12B KEYSET LAYOUT
LABELING PROGRAMMABLE KEYS
Insert the end of a paper clip into the notch of the clear cover.
Push the cover sideways. Lift the cover and remove the designation strip. Label the designation strip. Replace the strip and
cover.
6 PROGRAMMABLE
KEYS WITH TRICOLORED LIGHTS Used
for CALL buttons,
intercom calls, outside
lines and many other
system features.
6 PROGRAMMABLE
KEYS WITH RED LIGHTS
Used to call stations
directly, to indicate busy
conditions of other
stations, for One Touch
dialing and many other
system features.
VOLUME CONTROL
KEYS Used to set
independent levels for
handset, speaker,
background music, ring
and page volumes.
SPEAKER KEY Used to
switch call to speakerphone.
HOLD KEY
TRANSFER KEY
MICROPHONE
For handsfree operation.
VOL
SPK
HOLD
TRSF
ANS/
RLS
SPEAKER
For handsfree operation and
ringing.
ANSWER/RELEASE KEY
DIGITAL
COMMUNICATION
SYSTEM
1 2 ABC
4 GHI
7 PRS
PULLOUT
DIRECTORY
TRAY
3 DEF
5 JKL 6 MNO
8 TUV 9 WXY
0OPER
3 PROGRAMMABLE
KEYS WITH TRICOLORED LIGHTS
(1, 2, 3)Used forCALL
buttons, intercom
calls, outside lines
and many other system features.
4 PROGRAMMABLE
KEYS WITH RED
LIGHTS (4, 5, 6, 7)
Used to call stations
directly, to indicate
busy conditions of
other stations, for One
Touch dialing and
many other system features.
HOLD KEY
MONITOR KEY
VOLUME CONTROL
KEYS Used to set inde-
pendent levels for
handset, speaker,
background music,
ring and page volumes.
TRANSFER KEY
SPEAKER For handsfree
operation and ringing.
CALL 1 CALL 2
1
4
TRANSFER
1
4 GHI
7 PRS
FLASH
3
2
5
6
HOLD
7
MONITORVOLUME
2 ABC
3 DEF
5 JKL 6 MNO
8 TUV 9 WXY
0OPER
PULLOUT
DIRECTORY TRAY
UNIVERSAL ANSWER
Outside lines may be programmed to ring a general alerting device. To
answer calls ringing this device, dial 67 or press the UA key. This device can
operate in any one of the six different ring plans.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the
handset or press SPK or the MONITOR key if you are using a 7B phone
before dialing.
RECALL DIAL TONE
Press the NEW button to disconnect your existing call, wait for dial tone and
then make a new call on the same line.
NOTE: If this button does not appear on your keyset, the FLASH key may
be programmed to recall dial tone.
SENDING A FLASH
While on an outside call, press the FLASH key to send a flash to the telephone company. This is required for some custom calling features or CENTREX use.
NOTE: Flash is not available on an ISDN circuit.
BUSY LINE QUEUING WITH CALLBACK
If you receive a busy signal when you are selecting an outside line, this
means that the line or group of lines is busy.
• Press the CBK key or dial 44. You will hear confirmation tone.
• When the line becomes free, the system will call you back.
• Lift the handset or press the ANS/RLS key to answer, wait for dial tone
and dial the telephone number or speed dial number again.
NOTES:
1. A callback will be canceled if not answered within 30 seconds. If you have
set a callback, your CBK key will light.
2. If the Hot Keypad feature has been turned off, you must first lift the handset or press SPK before dialing.
1110
OUTSIDE CALLS
MAKING AN OUTSIDE CALL
• Lift the handset and press an idle outside line button, line group button
or dial a line access code to receive dial tone—OR—to use the speakerphone, press an idle outside line button, line group button or dial a line
access code to receive dial tone through the speaker—OR—press SPK
or the MONITOR key if you are using a 7B phone, receive intercom dial
tone and dial a line access code.
• Dial the telephone number.
• Finish the call by replacing the handset or pressing the ANS/RLS key.
NOTE: You will receive No More Calls tone when you attempt to make a call
and there is no key available for that line.
• If Least Cost Routing is enabled on your phone system, this button may
be labeled LCR or accessed by dialing an access code (usually 9).
• If your system is programmed to require an authorization code before
making a call, dial ✱ plus a valid code before selecting a C.O. line.
• If your system is programmed to require an account code before making
a call, press the ACCT button or dial 47 plus a valid code, press the
ACCT button again and then select a C.O. line.
For more information on authorization and account codes, see your system
administrator.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the
handset or press SPK or the MONITOR key if you are using a 7B phone
before dialing.
ANSWERING AN OUTSIDE CALL
• Lift the handset and you are automatically connected to the ringing call.
See Ring Preference under Customizing Your Keyset—OR—press the
ANS/RLS key to automatically answer on the speakerphone.
NOTE: If a call is flashing at your keyset but not ringing, you must press the
flashing button to answer.
13
CANCELLING CALLBACK
A callback will be canceled if not answered within 30 seconds. If you have
set a callback, your CBK key will light.
Your phone may have a maximum of five callbacks to lines and/or stations
set at a time. To cancel a callback:
• Press the CBK key or dial 44. You will hear confirmation tone.
• While you are listening to confirmation tone, press the HOLD key. This
will cancel the oldest set callback.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the
handset or press SPK or the MONITOR key if you are using the 7B phone
before dialing.
12
INTERCOM CALLS
CALLING OTHER STATIONS
• Dial the extension number or group number.
• Wait for the party to answer. If you hear a brief tone burst instead of ring-
back tone, the station you called is set for Voice Announce or Auto
Answer. Begin speaking immediately after the tone.
• Finish the call by replacing the handset or pressing the ANS/RLS or the
MONITOR key if you are using a 7B phone.
NOTES:
1. If you have a DSS key assigned to an extension or station group, you
may press this key instead of dialing the number. If you are using a 7
Button Set you must pick up the handset to speak to the calling party.
2. If the Hot Keypad feature has been turned off, you must first lift the handset or press SPK or the MONITOR key if you are using a 7B phone
before you begin dialing.
ANSWERING INTERCOM CALLS
• When your keyset rings, simply lift the handset—OR—press the
ANS/RLS key to be connected to the calling station. If you are using a 7B
phone you must pick up the handset to speak to the calling party.
• Finish the call by replacing the handset or pressing the ANS/RLS or the
MONITOR key if you are using a 7B phone.
See Ring Preference under Customizing Your Keyset.
VOICE ANNOUNCE MODE
(INTERCOM CALLS ONLY)
When another station calls you, your keyset will sound a brief attention tone
and you will hear the caller’s announcement.
• Press ANS/RLS to turn on the microphone and speak handsfree—OR—
lift the handset to reply.
• To finish the call, replace the handset or press the ANS/RLS key.
2. If the Hot Keypad feature has been turned off, you must first lift the handset or press SPK before you begin dialing.
AUTO CAMP-ON [L VERSION ONLY]
When you want to automatically camp on to a busy station without pressing
the camp on button every time you call a busy station, you can set your
phone for auto camp-on.
• With the handset on-hook, press TRSF and then dial 110.
• Dial 081 to turn on auto camp-on or 080 to turn it off.
• Press TRSF to store your selection.
CALLING YOUR SYSTEM OPERATOR
• Dial 0 to call your system operator or group of operators.
• If you want to call a specific operator, dial that person’s extension num-
ber.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the
handset or press SPK before you begin dialing.
15
AUTO ANSWER MODE
(INTERCOM CALLS ONLY)
When another station calls you, your keyset will sound a brief attention tone
and then automatically answer the call.
• Your microphone and speaker are turned on and you can speak handsfree. For privacy, use the handset. If you are using a 7B phone you must
pick up the handset to speak to the calling party.
• To finish the call, replace the handset or press the ANS/RLS or the MON-
ITOR key if you are using a 7B phone.
BUSY STATION CALLBACK
When you call another station and receive a busy signal:
• Press the CBK key or dial 44.
• When the busy station becomes free, your keyset will ring.
• Lift the handset or press ANS/RLS to call the now idle station.
NOTES:
1. A callback will be canceled if not answered within 30 seconds. If you have
set a callback, your CBK key will light.
2. If the Hot Keypad feature has been turned off, you must first lift the handset or press SPK before dialing.
BUSY STATION CAMP-ON
When you call another station and receive a busy signal but you do not want
to wait for a callback:
MANUAL CAMP-ON
• Press the CAMP key or dial 45.
• The called station will receive off-hook ring tone repeated every few sec-
onds and its first available CALL button will flash green to indicate your
call is waiting.
• Wait for the called party to answer.
• The called station must release its first call or place it on hold before an-
swering your camp-on.
NOTES:
1. If you receive No More Calls tone, that station has no available key to accept your call. Hang up or leave a message.
14
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