Page 1
SAMSUNG
iDCS500
DIGITAL COMMUNICATION SYSTEM
Single Line
Telephone
User Guide
Page 2
Publication Information
Samsung Telecoms reserves the right without prior notice to revise information in this publication for any reason.
Samsung Telecoms also reserves the right without prior notice to
make changes in design or components of equi pment as engineering and manufacturing may warrant.
Disclaimer
Samsung Telecoms is not responsible for errors or problems
arising from customers not installing, programming or operating
their Samsung systems as described in this manual.
Copyright 2002
Samsung Telecoms (UK) Limited
All rights reserved. No part of this manual may be reproduced in
any form or by any means – graphic, electronic or mechanical,
including recording, taping, photocopy or information retrieval
system – without express written permission of the publisher of
this material.
Part No.:17572 Version 1.0
Page 3
EU Declaration of Conformity (RTTE)
Samsung Electronics Co., Ltd.
259 Gongdan-Dong, Gumi-City Kyungbuk, Korea, 730-030
(factory name, address)
declare under our sole responsibility that the product
Digital Keyphone System "iDCS500"
to which this declaration relates is in conformity with
RTTE Directive 1999/5/EC ( Annex II )
Low Voltage Directive 73/23/EEC
EMC Directive 89/336/EEC:92/31/EEC
By application of the following standards
.........................................................................................
RTTE : TBR4: November 1995 incorporating TBR4/A1: December 1997
.........................................................................................
LVD: EN60950: 2000 (IEC 60950, Third Edition, 1999)
.........................................................................................
EMC: EN55022 : 1998, EN61000-3-2:1995 Inc A1/A2:1998 + A14:2000*,
.........................................................................................
EN61000-3-3:1995, EN61000-4-2:1995 98, EN61000-4-3:1996,
.........................................................................................
.........................................................................................
EN61000-4-4:1995, EN61000-4-5:1995, EN61000-4-6:1996,
.........................................................................................
EN61000-4-11:1994, AS/NZS3548:1995
(Manufacturer)
Samsung Electronics Co., Ltd
259, Gongdan-Dong, Gumi-City
Kyungbuk, Korea, 730-030
2002-04-19
................................................. .................................................................................
(place and date of issue) (name and signature of authorized person)
(Representative in the EU)
Samsung Electronics Euro QA Lab.
Blackbushe Business Park
Saxony Way, Yateley, Hampshire
GU46 6GG, UK
2002-04-18
................................................. ...............................................................................
(place and date of issue) (name and signature of authorized person)
TE Jang
IS Lee
Tae-eok Jang / General Manager
In-Seop Lee / Manager
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Intended Use
This analogue telephone is intended to be connected to an analogue extension
of a Samsung iDCS500 telephone system. The connection allows voice communication between the iDCS500 central processor unit and the telephone.
The telephone may be connected to the analogue extensions of any other telephone system or the public telephone network, but in this case the user instructions provided with the telephone will not be valid.
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Samsung iDCS500 SLT User Guide
CONTENTS
ABOUT THIS GUIDE....................................................... 1
THINGS YOU SHOULD KNOW........................................ 2
RECALL, FLASH & HOOKFLASH ....................................................2
C.O. LINES ....................................................................................2
DISTINCTIVE RINGING ....................................................................2
SYSTEM TONES ............................................................................3
SYSTEM ACCESS CODES .............................................................3
EXTERNAL CALLS.......................................................................4
MAKING AN EXTERNAL CALL.........................................................4
ANSWERING AN EXTERNAL CALL .................................................4
UNIVERSAL ANSWER....................................................................4
SENDING A FLASH ........................................................................4
BUSY LINE QUEUING WITH CALLBACK ..........................................5
INTERNAL CALLS........................................................................6
CALLING OTHER STATIONS ...........................................................6
ANSWERING INTERNAL CALLS ......................................................6
BUSY STATION CALLBACK............................................................6
BUSY STATION CAMP-ON..............................................................6
CALLING YOUR SYSTEM OPERATOR............................................7
CALL PROCESSING....................................................................8
HOLDING CALLS............................................................................8
HOLD RECALL...............................................................................8
RETRIEVING CALLS ON HOLD AT ANOTHER STATION ...................8
CONSULTATION HOLD...................................................................8
TRANSFERRING CALLS .................................................................9
TRANSFER CANCEL ......................................................................9
TRANSFER WITH CAMP-ON...........................................................9
TRANSFER RECALL..................................................................... 10
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Samsung iDCS500 SLT User Guide
CALL WAITING ............................................................................. 10
SETTING UP A CONFERENCE ...................................................... 10
FORWARDING CALLS.................................................................. 11
NETWORK CALL FORWARDING................................................... 12
STATION CALL PICKUP................................................................ 13
GROUP CALL PICKUP .................................................................. 13
MY GROUP PICKUP ..................................................................... 13
DIALLING FEATURES..............................................................14
SPEED DIALLING ......................................................................... 14
PROGRAMMING PERSONAL SPEED DIAL NUMBERS .................. 14
LAST NUMBER REDIAL................................................................ 15
SAVE NUMBER WITH REDIAL...................................................... 15
PULSE TO TONE CHANGEOVER.................................................. 15
PAGING AND MESSAGING......................................................16
MAKING AN INTERNAL PAGE ...................................................... 16
MAKING AN EXTERNAL PAGE ..................................................... 16
ALL PAGE ................................................................................... 16
MEET ME PAGE/ANSWER........................................................... 16
CALL PARK AND PAGE ............................................................... 17
RETRIEVING A PARKED CALL ..................................................... 17
MESSAGE WAITING INDICATIONS ............................................... 17
CONVENIENCE FEATURES...................................................20
DO NOT DISTURB ........................................................................ 20
ANSWERING THE DOORPHONE .................................................. 20
CALLING THE DOORPHONE/ROOM MONITOR .............................. 20
ACCOUNT CODES ....................................................................... 21
APPOINTMENT REMINDER/ALARM .............................................. 22
IN/OUT OF GROUP ....................................................................... 22
LOCKING YOUR PHONE .............................................................. 23
CHANGE YOUR PASSCODE ........................................................ 23
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Samsung iDCS500 SLT User Guide
ABOUT THIS GUIDE
This book provides instructions for using an industry-standard telephone—also
known as a single line telephone (SLT) —with a Samsung iDCS500 telephone sys-
tem. A variety of SLTs from many different manufacturers are available. Check with
your service and installation company to ensure proper operation with the iDCS500
system to which your phone is connected.
Please take the time to study this guide and to become familiar with the operation
of your phone. Keep it handy. You may need to look up instructions for infrequently
used features. Learning to use your phone correctly will make everyday telephone
communications quick and easy.
If you are using your phone in a country other than the UK, be aware that a
few features may differ slightly in some respects to those described here
(system tones, dial access codes, for example). However, the genera l operating procedures remain relevant to your phone.
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Samsung iDCS500 SLT User Guide
THINGS YOU SHOULD KNOW
Lifting the handset on your phone provides system dial tone. To get an outside line
from the telephone company, dial an ac cess code (usually the digit 9 in the UK).
Check with your system administrator if you are not sure of this code. To call another station in your system, simply dial its extension number. See also System
Access Codes , below.
RECALL, FLASH & HOOKFLASH
Th roughout this guide, you will see references to the Recall key. This key is required for feature operation. Some telephones use FLASH instead of RECALL. The
same effect can be achieved by a “hookflash.” This is a momentary operation of the
hookswitch.
C.O. LINES
Lines from the Telephone Company are called “Central Office” (C.O.) lines. Calls on
these lines are referred to as outside or external calls. These C.O. lines are accessed by dialling an access code. For example, in the UK, dial 9 to get a local
outside line. To get a specific line, dial the 3- or 4-digit line number. Each line in the
system is numbered beginning with 701 (or 7001), then 702 (7002), 703 (7003) and
so on. If Least Cost Routing (LCR) is programmed into the system, you need only
dial 9.
Your system administrator can tell you what lines are available and how to access
them.
DISTINCTIVE RINGING
iDCS500 provides distinctive ring patterns to your phone:
l External calls have a double ring tone repeated
l Internal calls have a single ring tone repeated
l Doorphone calls and alarm/appointment reminders have a short triple ring
tone rapidly repeated.
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Samsung iDCS500 SLT User Guide
SYSTEM TONES
The system provides several tones to assist you. Some of these tones are already
familiar to you.
Dial Tone—A steady tone that indicates you can begin dialling.
Ringback Tone—Indicates the station you dialled is ringing.
Busy Tone—Indicates the station you dialled is busy.
DND/No More Calls Tone—Fast busy tone indicates the station you dialled is in Do
Not Disturb mode or cannot receive any more calls.
Transfer/Conference Tone—Indicates your call is being held and you can dial an-
other number.
Confirmation Tone—Very short beeps followed by dialling tone indicates you have
correctly set or cancelled a system feature.
Error Tone—A distinctive two-level beeping tone indicates you have done something
incorrectly. Try again.
Note: These system tones apply to phones in the UK. They may be different for users in
other countries.
SYSTEM ACCESS CODES
Your system is configured with default system access codes for using the various
features described in this guide. These codes are also printed on the back cover of
this guide for quick reference. However, your system may have been set up to use a
different set of codes. Therefore, if your phone does not work as described in this
guide, see your system administrator for advice.
A ‘Changed System Access Codes’ table has also been provided at the end of this
guide for you to enter the codes required by your system, if they are different from
the default codes.
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Samsung iDCS500 SLT User Guide
EXTERNAL CALLS
MAKING AN EXTERNAL CALL
1. Lift the handset and listen for internal dial tone.
2. Dial a C.O. line or line group access code.
3. Listen for external dial tone and dial the telephone number.
4. Finish the call by replacing the handset.
If your system is programmed to require an authorisation code before making a call:
1. Dial ∗ and a valid code. You will hear transfer tone.
2. Press Recall and select a C.O. line.
If your system is programmed to require an account code before making a call:
1. Dial 47 and a valid code.
2. Press Recall and listen for transfer tone. Select a C.O. line.
For advice on authorisation and account codes, see your system administrator.
ANSWERING AN EXTERNAL CALL
1. Lift the handset. You are automatically connected to the ringing call.
2. Finish the call by replacing the handset.
UNIVERSAL ANSWER
Outside lines may be programmed to ring a general alerting device. To answer calls
ringing this device, dial 67. This device can operate in any ring plan mode.
SENDING A FLASH
While you are on an external call, press Recall, listen for transfer tone and dial 49
to send a flash to the Telephone Company. This may be required for some custom
calling features or CE NTREX lines.
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Samsung iDCS500 SLT User Guide
BUSY LINE QUEUING WITH CAL LBACK
If you receive a busy signal when you dial an external line:
1. Press Recall, listen for transfer tone and dial 44.
2. Hang up.
3. When the line becomes free, the system will call you back.
4. Lift the handset, listen for dial tone and dial the telephone number (or the
speed dial number) again.
Note: A callback will be cancelled if it is not answered within 30 seconds.
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INTERNAL CALLS
CALLING OTHER STATIONS
1. Lift the handset.
2. Dial the extension number or group number.
3. Wait for the party to answer.
(If you hear several brief tone bursts instead of ringback tone, the station
you called is a digital keyset set for Voice Announce or Auto Answer. Begin speaking immediately after the tone.)
4. Finish the call by replacing the handset.
ANSWERING INTERNAL CALLS
1. Lift the handset and you are automatically connected to the ringing call.
2. Finish the call by replacing the handset.
BUSY STATION CALLBACK
When you call another station and you receive a busy signal:
1. Press Recall, listen for transfer tone and dial 44.
2. Hang up.
3. When the busy station becomes free, your telephone will ring.
4. Lift the handset to automatically call the now idle station.
Note: You have 30 seconds to answer or the callback will be cancelled.
BUSY STATION CAMP-ON
When you call another station and receive a busy signal but you do not want to wait
for a call back:
1. Press Recall, listen for transfer tone and dial 45.
2. The called station will receive off-hook ring or camp-on tone.
3. You will hear ringback tone.
4. Wait for the called party to answer.
The called station must release its first call or put it on hold before answering your
camp-on.
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Samsung iDCS500 SLT User Guide
CALLING YOUR SYSTEM OPERATOR
Dial the appropriate system code to call your system operator or group of operators.
This is normally 0.
If you want to call a specific operator, dial that person’s extension number.
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CALL PROCESSING
HOLDING CALLS
When you are connected to any call:
• Press Recall, listen for transfer tone and dial 11. The call will now be on hold.
You may now make or receive a second call.
(Be aware that pressing the Recall key only will not put a call on hold: the call will
reconnect to your hands et after a few seconds.)
To take the caller off hold:
• Lift the handset and dial 11. You are now reconnected to the call and can re-
sume your conversation.
Note: You can put only one call on hold at a time.
HOLD RECALL
If you leave a call on hold longer than the pre-programmed hold timer, it will recall
your station.
When your phone rings, lift the handset to answer the recall. If you do not answer
this recall within a pre-programmed time, it will go to the system operator.
RETRIEVING CALLS ON HOLD AT ANOTHER STATION
When a call is on hold at any other station:
• Lift the handset and dial 12 plus the extension number of the station that placed
the call on hold —OR— dial 12 plus the line number (if you know what it is).
CONSULTATION HOLD
When you are speaking on an external line and it is necessary to consult with another extension without transferring the call:
1. Press Recall and listen for transfer tone. Your call is placed on transfer
hold.
2. Dial an extension number.
3. Consult with the internal party (the external party cannot hear you).
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Samsung iDCS500 SLT User Guide
4. Press Recall to return to the external party.
Note: Repeatedly pressing the Recall key will toggle between the external and inside
parties (except if the destination station is a keyset set for Auto Answer or Voice Announce). Also s ee Transfer Cancel , below.
TRANSFERRING CALLS
Transfer is used to send any call to another extension in one of two ways. You can
perform a ‘screened’ transfer by informing the other extension who is calling or you
can perform a blind (‘unscreened’) transfer without notification.
1. Press Recall to receive transfer dial tone and then dial an extension number. Your call is automatically put on transfer hold.
2. Hang up when you hear ringing—OR—wait for the party to answer and advise the party of the call and then hang up. If the transfer is refused, you will
be reconnected to the external line when the station hangs up or you can
press Recall to reconnect to the external line.
Note: After the inside party answers, you may toggle any number of times between the
two parties by pressing Recall. When talking to one party, the other party cannot hear you.
Also see Transfer Cancel , below.
TRANSFER CANCEL
Check with your system administrator if this feature is enabled on your phone. It is
useful if you are consulting with another extension or attempting to transfer a call to
an extension as described above. With Transfer Cancel, when you press Recall to
return to the external caller the internal extension is dropped, allowing you to consult or transfer the call to another extension by dialling the new extension number.
TRANSFER WITH CAMP-ON
When you want to transfer a call to another station but it is busy, you may camp
on the call to this station:
1. Press Recall to receive transfer dial tone and then dial an extension number. Your call is automatically put on transfer hold.
2. Hang up when you hear busy tone. The called party will be alerted that a
call is waiting.
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TRANSFER RECALL
All unscreened transfer calls and camped-on calls sent from your station will aut omatically recall to you if they are not answered by the destination station within a
preprogrammed time.
When your phone rings, lift the handset to answer the recall. If you do not answer
this recall within a preprogrammed time, it will go to the system operator.
CALL WAI TING
If an external call has been camped-on to your phone or another station is campedon to your station, you will receive a camp-on tone indicating another call is waiting.
1. Press Recall and dial 11 to put the first call on hold.
2. Hang up and the waiting call will ring.
3. Lift the handset to answer.
4. Complete this call by transferring it or hanging up.
5. Lift the handset and dial 11 to return to your first call.
SETTING UP A CONFERENCE
You may conference up to five parties (you and four others) in any combination of
external lines and internal stations, in any order.
1. While you are engaged in a conversation, press Recall, listen for transfer
tone and dial 46. You will receive conference tone.
2. Make another call, either internal or external, then press Recall and listen
for conference tone.
3. Repeat step 2 to add all the parties you require.
4. When all parties are added, press Recall to start the conference.
To drop a party from your conference call:
1. Press Recall, listen for confirmation tone and dial the extension or line
number that is to be dropped.
2. When you hear conference tone, dial 46 to rejoin the remaining parties.
To leave the conference yourself :
Hang up. Control will be passed to the first internal station that was added. If there
are no internal stations and you wish to leave external lines connected together in a
trunk to trunk (unsupervised) conference, press Recall, listen for dial tone, and dial
your own extension number. When the parties on the external lines have finished
and hang up, the lines will release automat ically.
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Samsung iDCS500 SLT User Guide
FORWARDING CALLS
You can forward your calls to another extension, group of extensions or an external
telephone number. If your phone system is networked with another phone system, you
can also forward calls to phones in the other syste m (see Network Call Forwarding, b elow).
n FORWARD ALL CALLS
To forward all your calls, under any condition, to another extension:
1. Lift the handset and dial 601 followed by the extension or group number.
2. Hang up when you receive confirmation tone.
n FORWARD BUSY
To forward calls to another extension when you are busy on another call:
1. Lift the handset and dial 602 followed by the extension or group number.
2. Hang up when you receive confirmation tone.
n FORWARD NO ANSWER
To forward calls to another extension when you are not available to answer:
1. Lift the handset and dial 603 followed by the extension or group number.
2. Hang up when you receive confirmation tone.
n FORWARD BUSY/NO ANSWER
If you have both a Forward Busy destination and a Forward No Answer destination
programmed, you can set both of these together:
1. Lift the handset and dial 604.
2. Hang up when you receive confirmation tone.
n FORWARD FOLLOW ME
When you want all calls to your extension forwarded to the extension where you are
now:
1. Lift the handset and dial 605 followed by your extension number.
2. Hang up when you receive confirmation tone.
If you want a specific extension’s calls forwarded to your station (‘Remote
Call Forward’):
1. Lift the handset and dial 605 followed by the desired extension number.
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Samsung iDCS500 SLT User Guide
2. Hang up when you receive confirmation tone.
n FORWARD DND
When you want all calls to your extension forwarded when you select Do Not Disturb mode for your phone:
1. Lift the handset and dial 607 plus the extension or group number.
2. Hang up when you receive confirmation tone.
TO CANCEL FORWARD DND:
Dial 400 to cancel a Forward DND.
n FORWARD TO AN EXTERNAL NUMBER
To forward outside calls to another outside number:
1. Lift the handset and dial 15 followed by 102.
2. Dial 6.
3. Dial the trunk or trunk group access code followed by the outside number
that you want.
4. Hang up when you receive confirmation tone.
The external forward option is now programmed for your phone. If you cancel external forwarding, it can be reactivated for your phone at any time by dialling 606.
n CANCELLING CALL FORWARDING
When you set any forward condition at your phone—except Forward DND—you can
cancel it by dialling 600 OR by dialling a different forwarding code.
NETWORK CALL FORWARDING
The following options allow you to forward your calls to another phone system connected to your network.
n CALL FORWARD UNCONDITIONAL (CFU)
To forward all your calls unconditionally to a station in another system on your network:
1. Lift the handset and dial 608 plus the extension or group number.
2. Hang up when you receive confirmation tone.
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n CALL FORWARD BUSY (CFB)
To forward calls to a station in another system on your network when you are busy
on another call:
1. Lift the handset and dial 609 plus the extension or group number.
2. Hang up when you receive confirmation tone.
n CALL FORWARD NO RESPONSE (CFNR)
To forward calls to a station in another system on your network when you are unavailable to take a call:
1. Lift the handset and dial 60V plus the extension or group number.
2. Hang up when you receive confirmation tone.
n CANCELLING NETWORK CALL FORWARDING
To cancel any network forward condition at your phone:
• Lift the handset and dial 600
OR
Dial a different forwarding code.
STATION CALL PICKUP*
To pick up (answer) a call ringing at another station:
• Lift the handset and dial 65 plus the extension number of the ringing phone.
GROUP CALL PICKUP*
To pick up (answer) a call ringing in any pickup group:
• Lift the handset and dial 66 plus the desired group number 01–99.
MY GROUP PICKUP*
A separate access code may be assigned to pick up ringing calls in your own
pickup group. See your system administrator for the assigned access code, if one
is available, and enter it here: MYGRPK code = _____.
To pick up a call, dial the code (you do not need to dial the group number).
*For new ringing calls and operator recalls only. Station and group pickup features can
be used to answer recalls to a station only if the required option is enabled on your system. Check with your system administrator if this is the case.
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DIALLING FEATURES
SPEED DIALLING
You can dial a pre-programmed telephone number stored in the system-wide speed
dial list of numbers (500–599) or from your personal list of numbers (00–49).
1. Lift the handset and dial 16.
2. Dial the 2-digit personal speed dial number, or the 3-digit system speed dial
number.
The telephone number is automatically dialled for you.
PROGRAMMING PERSONAL SPEED DIAL NUMBERS
You can program frequently dialled telephone numbers into a personal speed dial
list. Your station may be allocated up to fifty speed dials, 00–49. Ask your system
administrator how many are allocated to you. To assign phone numbers to your
speed dials:
1. Lift the handset, dial 15 and then dial 105.
2. Dial a speed dial number (00–49).
3. Dial a line or line group access code (usually 9).
4. Dial the telephone number to be stored (24 digits maximum). This can include V and #.
5. Replace the handset to store the number.
Note:
§ If you hear an error tone at any time, replace the handset and start from the beginning.
§ You cannot put a Recall or a Pause into the phone number.
§ There is no way to erase a programmed number, except by overwriting it with an-
other number.
§ You can enter your speed dial numbers in the table printed at the back of this guide
for easy reference.
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Samsung iDCS500 SLT User Guide
LAST NUMBER REDIAL
To redial the last external telephone number you dialled:
• Lift the handset and dial 19.
Note: This feature does not apply to internal calls.
SAVE NUMBER WITH REDIAL
To save the external number you have just dialled for later use:
• Before hanging up, press Recall, listen for confirmation tone and dial 17.
To redial this saved number at any time:
• Lift the handset and dial 17. This will dial the number for you.
This telephone number is stored in memory until you save another. The new number
will be saved and the previous number will be erased.
Note: This feature does not apply to internal calls.
PULSE TO TONE CHANGEOVER
When making an external call on a pulse dialling line, press #. All digits dialled after
the # will be sent as tones.
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Samsung iDCS500 SLT User Guide
PAGING AND MESSAGING
MAKING AN INTERNAL PAGE
To make an announcement through keyset speakers :
1. Lift the handset.
2. Dial 55.
3. Dial the page zone number 1, 2, 3 or 4—OR—dial 0 to page all internal
zones.
4. After the brief attention tone, make your announcement.
MAKING AN EXTERNAL PAGE
To make an announcement through external paging speakers:
1. Lift the handset.
2. Dial 55.
3. Dial the page zone number 5, 6, 7 or 8—OR—dial 9 to page all external
zones.
4. After the brief attention tone, make your announcement.
ALL PAGE
To page all keysets and the external speakers at the same time:
1. Lift the handset and dial 55 plus V.
2. After the brief attention tone, make your announcement.
MEET ME PAGE/ANSWER
1. Make a page by dialling 54 plus any zone number and instruct the paged
person to dial 56.
2. After completing the page, press Recall and remain off-hook until the paged
person dials 56 from any phone. The paged person will be automatically
connected with you.
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Samsung iDCS500 SLT User Guide
CALL PARK AND PAGE
When you have an external call for someone who is away from their desk, you can
park the call and page the requested party:
1. While in conversation, press Recall and dial 55. The call is automat ically
parked at your station.
2. Dial the desired page zone and announce the parked call. Be sure to include your station number (for example, “Mr. Smith, park 201”).
RETRIEVING A PARKED CALL
To retrieve a call that has been parked for you:
1. Lift the handset.
2. Dial 10 plus the station number that was announced. You will be connected
to the parked call.
MESSAGE WAITING INDICATIONS
You can inform another station user that you wish to speak with them by leaving a
message waiting indication at their station. Other users may leave message waiting
indications at your station.
n SETTING A MESSAGE WAITING INDICATION
When you are calling another station and no one answers or you receive a busy
signal, you can set a message indication at that station. The MESSAGE key on a
digital keyset will flash and a standard (single line) telephone will receive a special
‘message waiting’ dial tone.
1. Press Recall and dial 43.
2. When you hear confirmation tone, hang up.
If calling a keyset which is in Auto Answer mode, you must use the following procedure:
1. Hang up for at least two seconds.
2. Lift the handset.
3. Dial 41 plus the extension number.
4. When you hear confirmation tone, hang up.
Note: A station can have up to five message indications at a time. If you hear dial tone
instead of confirmation tone, there are already five messages at this station. Try again
later.
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n REPLYING TO MESSAGE WAITING INDICATIONS
When you lift the handset and hear the special dial tone, one or more stations have
left a message waiting indication for you. To ring the station(s) back:
1. Lift the handset.
2. Dial 43. The first station that left you a message indication will be called
automatically. If it is not answered, the message indication will remain active.
3. Repeat the above step until you have replied to all message indications (in
the order they were received).
4. Dial tone will return to normal when no more message indications remain
active.
n CANCELLING A MESSAGE
To cancel a message indication that you have left at another station, lift the
handset and dial 42 followed by the extension number of that station.
To cancel all message indications left at your phone, lift the handset and dial
42 followed by your extension number. Replace the handset.
PROGRAMMED M ESSAGES
When you plan to be away from your phone for any length of time, you can select a
programmed station message. Any keyset with a display (LCD) which calls you will
see this message. The message informs callers of your current status or may contain instructions for them to follow. In ‘L’ version systems there are 30 possible
messages (01–30). In ‘M’ version systems there are 20 possible messages (01–20).
Messages 01–10 are set up by default as follows (the rest are blank):
01 GIVE ME THE CALL
02 TAKE A MESSAGE
03 ASK THEM TO HOLD
04 SEND TO MY VOICE MAIL
05 TRSF TO MY SECY
06 LEAVE A MESSAGE
07 PAGE ME
08 OUT OF TOWN
09 IN A MEETING
10 I WILL CALL BACK
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Samsung iDCS500 SLT User Guide
Each of these default messages and the blank messages can be customized in
programming as required. For the list of messages set up for your system, see your
system administrator.
To set a message:
1. Lift the handset and dial 48 plus any message code (e.g. 09).
2. Listen for confirmation tone and hang up.
For example, if you select code 09, the message “In a Meeting” is displayed on
calling keysets.
To cancel a message you have set:
• Lift the handset and dial 48 plus 00.
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Samsung iDCS500 SLT User Guide
CONVENIENCE FEATURES
DO NOT DISTURB
Use Do Not Disturb (DND) mode when you want to block incoming calls to your
keyset:
• Lift the handset and dial 401.
TO CANCEL DND:
• Lift the handset and dial 400.
You can still make calls while in DND mode.
ANSWERING THE DOORPHONE
If your station is programmed to receive calls from the doorphone, you will receive a
number of short rings repeated.
1. Lift the handset and you will be connected to the doorphone.
2. If an electric door lock release is installed, press Recall, listen for confi rmation tone and dial 13 to release the lock.
CALLING THE DOORPHONE/ROOM MONITOR
You can call the doorphone and listen to what is happening external or in another
room.
1. Lift the handset and dial the extension number of the doorphone.
2. You will be connected to the doorphone. You can listen or have a conve rsation.
3. If an electric door lock release is installed, press Recall, listen for confi rmation tone and dial 13 to release the lock.
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Samsung iDCS500 SLT User Guide
ACCOUNT CODES
When it is equipped with optional equipment, your system allows calls to be
charged to different accounts. You can enter an account code either during a call or
when the external party hangs up.
To enter an account code during a call:
1. Press Recall, listen for confirmation tone and dial 47. Your call is interrupted temporarily.
2. Dial the account code (a maximum of 12 characters, which can include V
and #).
3. Press Recall or V to return to the conversation.
If you make an error, repeat the procedure with the correct code. Only the last account code dialled will be recorded.
To enter an account code after the external party hangs up:
1. Press Recall, listen for confirmation tone and dial 47.
2. Dial the account code (a maximum of 12 characters, which can include V
and #).
Note: If you wait for the external party to hang up, you must complete this procedure
within 10 seconds. You cannot repeat the procedure if you make a mi stake.
n FORCED ACCOUNT CODES
Th e system administrator can program individual extensions to prevent external
calls being made until an account code is entered. If this is the case with your extension, then to make an external call:
1. Lift the handset, wait for dial tone, and dial 47.
2. Dial the account code (a maximum of 12 characters, V and # are not allowed).
3. Press the V key.
You hear confirmation tone followed by dial tone. An external call can now be made.
Note: Only one call can be made for each code entry—the above procedure must be
us ed for each call.
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Samsung iDCS500 SLT User Guide
APPOINTMENT REMINDER/ALARM
This feature works like an alarm clock. Use it to remind yourself of an appointment
later in the day (TODAY ONLY) or as a daily reminder every day (DAILY). You can
set up to three alarms. Each one can be either a TODAY ONLY or a DAILY alarm.
n SET/RESET ALARMS
1. Lift the handset.
2. Dial 15 and then 112.
3. Dial the alarm number 1, 2 or 3.
4. Dial the time you want the alarm to sound. Enter the time as HHMM (hours
and minutes) using a 24-hour clock format (e.g. 1300 for 1pm—see note
below).
5. Dial 1 (TODAY ONLY) or 2 (DAILY) to select the alarm type.
6. Replace the handset.
7. Repeat for each alarm as required.
Note:
• If you hear an error tone at any time, replace the handset and start again from the
beginning.
• To set an alarm for midnight (12 am) set the time as 2400
To cancel any alarm you have set, follow the above steps 1–3. Then, dial 00000
and replace the handset.
n ANSWERING AN ALARM
When the alarm rings, you will hear a series of short rings, repeated three times.
Lift the handset to answer the alarm. If you do not answer, the alarm will alert you
two more times at pre-determined intervals.
IN/OUT OF GROUP
If your station is assigned to a group, this feature allows you to temporarily prevent
your station from receiving any group calls. You will still be able to receive calls that
are dialled directly to your station. Check with your system administrator what the
access code is for this feature and enter it here:
To leave the group:
• Dial the access code plus the group number (e.g., 501) plus 0.
To re -enter the group:
• Dial the access code plus the group number (e.g., 501) plus 1.
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Samsung iDCS500 SLT User Guide
LOCKING YOUR PHONE
Using this option, you can allow or disallow incoming and outgoing calls from your
phone while absent from your desk. There are three possible options: Unlocked,
Locked All and Locked Out.
Unlocked Phone can be used without restriction.
Locked All Prevents phone from making or receiving calls.
Locked Out Restricts the phone from accessing an outside line and making a
call. Calls can still be received.
1. Lift the handset and dial 15 then 100.
2. Dial your 4-digit extension passcode.
3. Dial 1 to set the phone to Locked Out
OR
Dial 2 to set the phone to Locked All.
4. When you hear system dial tone, hang up.
n UNLOCKING YOUR PHONE
1. Lift the handset and dial 15 then 100.
2. Dial your 4-digit extension passcode.
3. Dial 0 to set the phone to Unlocked.
4. When you hear system dial tone, hang up.
CHANGE YOUR PASSCODE
By default, your extension passcode is 1234. You can change this pas scode to any
4-digit number. You may be required to do this in order to use some special features.
1. Lift the handset and dial 15 then 101.
2. Dial your existing (old) passcode.
3. Dial a new passcode (must be four characters, e.g. 3456). You can use numbers 0–9.
4. When you hear confirmation tone, hang up.
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Samsung iDCS500 SLT User Guide
PERSONAL SPEED DIAL NUMBERS
(Print these pages for each SLT user to complete with their personal details)
CODE NAME TELEPHONE
00
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
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Samsung iDCS500 SLT User Guide
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
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Samsung iDCS500 SLT User Guide
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
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Samsung iDCS500 SLT User Guide
SYSTEM ACCESS CODES
iDCS500 telephone systems have the following preset (default) feature access
codes.
10 + ext no Retrieve parked calls 55 + 3 Page internal zone 3
11 Put calls on & take calls off
hold
12 + ext no Retrieve calls on hold at an-
other extension
13 Door lock release 55 + 8 Page external zone 8
16 + spd no Make speed dial calls 55 + 9 Page all external zones
17 Redial saved number 55 + ∗ All Page
19 Last number redial 56 Meet Me Answer
2xx(x) Extension numbers 57 Alarm sensor clear
3xx(x) Extension numbers 58 DISA alarm clear
400 Cancel Do not Disturb 59 Walking class of service
401 Set Do Not Disturb 600 Cancel all call forwarding
41 Set Message No Ring 601 + ext or grp no Set Fwrd All Calls
42 + ext no Cancel message 602 + ext or grp no Set Fwrd Busy
43 Set/return messages 603 + ext or grp no Set Fwrd No Ans
44 Busy extension/line callback 604 + ext or grp no Set Fwrd Busy/No Ans
45 Busy extension camp-on 605 + ext or grp no Set Fwrd Follow Me
46 Set up a conference 606 + no Set Fwrd External
47 Enter account code 607 + ext or grp no Set Fwrd DND
48 Set programmed station mes-
sage
49 Send flash to outside line 60* Call Fwrd No Response (n/w)
5xx(x) Station hunt group 65 + ext no Station (Directed) call pickup
54+zone Meet Me Page 66 + grp no Group call pickup
55 + 0 Page all internal zones 67 Universal Answer
55 + 1 Page internal zone 1 7xx(x) Individual line numbers
55 + 2 Page internal zone 2 8xx, 9 Trunk groups
Call attendant or system operator: 0 Outside dial code: 9
55 + 4
55 + 5
55 + 6
55 + 7
608 + ext or grp no
609 + ext or grp no
–27–
Page internal zone 4
Page external zone 5
Page external zone 6
Page external zone 7
Call Fwrd Unconditional (n/w)
Call Fwrd Busy (n/w)
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Samsung iDCS500 SLT User Guide
CHANGED SYSTEM ACCESS CODES
Please enter the feature access codes configured for your system if different from
the default codes shown in the table above.
CODE FEATURE CODE FEATURE
Retrieve parked calls Page internal zone 3
Put calls on and take calls off hold Page internal zone 4
Page external zone 5 Retrieve calls on hold at another
extension
Door lock release Page external zone 7
Make speed dial calls Page external zone 8
Redial saved number Page all external zones
Last number redial All Page
Extension numbers Meet Me Answer
Extension numbers Alarm sensor clear
Cancel Do not Disturb DISA alarm clear
Set Do Not Disturb Walking class of service
Set Message No Ring Cancel all call forwarding
Cancel message Set Fwrd All Calls
Set/return messages Set Fwrd Busy
Busy extension/line callback Set Fwrd No Ans
Busy extension camp-on Set Fwrd Busy/No Ans
Set up a conference Set Fwrd Follow Me
Enter account code Set Fwrd External
Set programmed station message Set Fwrd DND
Send flash to outside line Call Fwrd Unconditional (n/w)
to
Page all internal zones Universal Answer
Page internal zone 1 Individual line numbers
Page internal zone 2 Trunk groups
Call attendant or system operator: Outside dial code:
Station hunt group
Station hunt group
Meet Me Page Group call pickup
Page external zone 6
Call Fwrd Busy (n/w)
Call Fwrd No Response (n/w)
Station (Directed) call pickup
–28–
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Samsung Telecoms (U.K.) Limited
Brookside Business Park, Greengate, Middleton, Manchester M24 1GS
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