Samsung iDCS500 User Manual

SAMSUNG

iDCS500

DIGITAL COMMUNICATION SYSTEM

Single Line

Telephone

User Guide

Publication Information

Samsung Telecoms reserves the right without prior notice to re­vise information in this publication for any reason.

Samsung Telecoms also reserves the right without prior notice to
make changes in design or components of equi pment as engi­neering and manufacturing may warrant.

Disclaimer

Samsung Telecoms is not responsible for errors or problems
arising from customers not installing, programming or operating
their Samsung systems as described in this manual.

Copyright 2002

Samsung Telecoms (UK) Limited

All rights reserved. No part of this manual may be reproduced in
any form or by any means – graphic, electronic or mechanical,
including recording, taping, photocopy or information retrieval
system – without express written permission of the publisher of
this material.

Part No.:17572 Version 1.0

EU Declaration of Conformity (RTTE)

Samsung Electronics Co., Ltd.

259 Gongdan-Dong, Gumi-City Kyungbuk, Korea, 730-030

(factory name, address)

declare under our sole responsibility that the product

Digital Keyphone System "iDCS500"

to which this declaration relates is in conformity with

RTTE Directive 1999/5/EC ( Annex II )
Low Voltage Directive 73/23/EEC
EMC Directive 89/336/EEC:92/31/EEC

By application of the following standards

.........................................................................................

RTTE : TBR4: November 1995 incorporating TBR4/A1: December 1997

.........................................................................................

LVD: EN60950: 2000 (IEC 60950, Third Edition, 1999)

.........................................................................................

EMC: EN55022 : 1998, EN61000-3-2:1995 Inc A1/A2:1998 + A14:2000*,

.........................................................................................

EN61000-3-3:1995, EN61000-4-2:1995 98, EN61000-4-3:1996,

.........................................................................................

.........................................................................................

EN61000-4-4:1995, EN61000-4-5:1995, EN61000-4-6:1996,

.........................................................................................

EN61000-4-11:1994, AS/NZS3548:1995

(Manufacturer)

Samsung Electronics Co., Ltd
259, Gongdan-Dong, Gumi-City
Kyungbuk, Korea, 730-030

2002-04-19

................................................. .................................................................................

(place and date of issue) (name and signature of authorized person)

(Representative in the EU)

Samsung Electronics Euro QA Lab.
Blackbushe Business Park
Saxony Way, Yateley, Hampshire

GU46 6GG, UK

2002-04-18

................................................. ...............................................................................

(place and date of issue) (name and signature of authorized person)

TE Jang

IS Lee

Tae-eok Jang / General Manager

In-Seop Lee / Manager

Intended Use

This analogue telephone is intended to be connected to an analogue extension
of a Samsung iDCS500 telephone system. The connection allows voice com­munication between the iDCS500 central processor unit and the telephone.

The telephone may be connected to the analogue extensions of any other tele­phone system or the public telephone network, but in this case the user instruc­tions provided with the telephone will not be valid.

Samsung iDCS500 SLT User Guide

CONTENTS

ABOUT THIS GUIDE....................................................... 1

THINGS YOU SHOULD KNOW........................................ 2

RECALL, FLASH & HOOKFLASH ....................................................2

C.O. LINES ....................................................................................2

DISTINCTIVE RINGING ....................................................................2

SYSTEM TONES ............................................................................3

SYSTEM ACCESS CODES .............................................................3

EXTERNAL CALLS.......................................................................4

MAKING AN EXTERNAL CALL.........................................................4

ANSWERING AN EXTERNAL CALL .................................................4

UNIVERSAL ANSWER....................................................................4

SENDING A FLASH ........................................................................4

BUSY LINE QUEUING WITH CALLBACK ..........................................5

INTERNAL CALLS........................................................................6

CALLING OTHER STATIONS ...........................................................6

ANSWERING INTERNAL CALLS ......................................................6

BUSY STATION CALLBACK............................................................6

BUSY STATION CAMP-ON..............................................................6

CALLING YOUR SYSTEM OPERATOR............................................7

CALL PROCESSING....................................................................8

HOLDING CALLS............................................................................8

HOLD RECALL...............................................................................8

RETRIEVING CALLS ON HOLD AT ANOTHER STATION ...................8

CONSULTATION HOLD...................................................................8

TRANSFERRING CALLS .................................................................9

TRANSFER CANCEL ......................................................................9

TRANSFER WITH CAMP-ON...........................................................9

TRANSFER RECALL..................................................................... 10

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Samsung iDCS500 SLT User Guide

CALL WAITING ............................................................................. 10

SETTING UP A CONFERENCE ...................................................... 10

FORWARDING CALLS.................................................................. 11

NETWORK CALL FORWARDING................................................... 12

STATION CALL PICKUP................................................................ 13

GROUP CALL PICKUP .................................................................. 13

MY GROUP PICKUP ..................................................................... 13

DIALLING FEATURES..............................................................14

SPEED DIALLING ......................................................................... 14

PROGRAMMING PERSONAL SPEED DIAL NUMBERS .................. 14

LAST NUMBER REDIAL................................................................ 15

SAVE NUMBER WITH REDIAL...................................................... 15

PULSE TO TONE CHANGEOVER.................................................. 15

PAGING AND MESSAGING......................................................16

MAKING AN INTERNAL PAGE ...................................................... 16

MAKING AN EXTERNAL PAGE ..................................................... 16

ALL PAGE ................................................................................... 16

MEET ME PAGE/ANSWER........................................................... 16

CALL PARK AND PAGE ............................................................... 17

RETRIEVING A PARKED CALL ..................................................... 17

MESSAGE WAITING INDICATIONS ............................................... 17

CONVENIENCE FEATURES...................................................20

DO NOT DISTURB ........................................................................ 20

ANSWERING THE DOORPHONE .................................................. 20

CALLING THE DOORPHONE/ROOM MONITOR .............................. 20

ACCOUNT CODES ....................................................................... 21

APPOINTMENT REMINDER/ALARM .............................................. 22

IN/OUT OF GROUP ....................................................................... 22

LOCKING YOUR PHONE .............................................................. 23

CHANGE YOUR PASSCODE ........................................................ 23

–ii–

Samsung iDCS500 SLT User Guide

ABOUT THIS GUIDE

This book provides instructions for using an industry-standard telephone—also
known as a single line telephone (SLT) —with a Samsung iDCS500 telephone sys-
tem. A variety of SLTs from many different manufacturers are available. Check with
your service and installation company to ensure proper operation with the iDCS500
system to which your phone is connected.

Please take the time to study this guide and to become familiar with the operation
of your phone. Keep it handy. You may need to look up instructions for infrequently
used features. Learning to use your phone correctly will make everyday telephone
communications quick and easy.

If you are using your phone in a country other than the UK, be aware that a
few features may differ slightly in some respects to those described here
(system tones, dial access codes, for example). However, the genera l oper­ating procedures remain relevant to your phone.

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Samsung iDCS500 SLT User Guide

THINGS YOU SHOULD KNOW

Lifting the handset on your phone provides system dial tone. To get an outside line
from the telephone company, dial an ac cess code (usually the digit 9 in the UK).
Check with your system administrator if you are not sure of this code. To call an­other station in your system, simply dial its extension number. See also System

Access Codes , below.

RECALL, FLASH & HOOKFLASH

Th roughout this guide, you will see references to the Recall key. This key is re­quired for feature operation. Some telephones use FLASH instead of RECALL. The
same effect can be achieved by a “hookflash.” This is a momentary operation of the
hookswitch.

C.O. LINES

Lines from the Telephone Company are called “Central Office” (C.O.) lines. Calls on
these lines are referred to as outside or external calls. These C.O. lines are ac­cessed by dialling an access code. For example, in the UK, dial 9 to get a local
outside line. To get a specific line, dial the 3- or 4-digit line number. Each line in the
system is numbered beginning with 701 (or 7001), then 702 (7002), 703 (7003) and
so on. If Least Cost Routing (LCR) is programmed into the system, you need only
dial 9.

Your system administrator can tell you what lines are available and how to access
them.

DISTINCTIVE RINGING

iDCS500 provides distinctive ring patterns to your phone:

l External calls have a double ring tone repeated
l Internal calls have a single ring tone repeated
l Doorphone calls and alarm/appointment reminders have a short triple ring

tone rapidly repeated.

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Samsung iDCS500 SLT User Guide

SYSTEM TONES

The system provides several tones to assist you. Some of these tones are already
familiar to you.

Dial Tone—A steady tone that indicates you can begin dialling.
Ringback Tone—Indicates the station you dialled is ringing.
Busy Tone—Indicates the station you dialled is busy.
DND/No More Calls Tone—Fast busy tone indicates the station you dialled is in Do

Not Disturb mode or cannot receive any more calls.
Transfer/Conference Tone—Indicates your call is being held and you can dial an-

other number.
Confirmation Tone—Very short beeps followed by dialling tone indicates you have

correctly set or cancelled a system feature.

Error Tone—A distinctive two-level beeping tone indicates you have done something
incorrectly. Try again.

Note: These system tones apply to phones in the UK. They may be different for users in
other countries.

SYSTEM ACCESS CODES

Your system is configured with default system access codes for using the various
features described in this guide. These codes are also printed on the back cover of
this guide for quick reference. However, your system may have been set up to use a
different set of codes. Therefore, if your phone does not work as described in this
guide, see your system administrator for advice.

A ‘Changed System Access Codes’ table has also been provided at the end of this
guide for you to enter the codes required by your system, if they are different from
the default codes.

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Samsung iDCS500 SLT User Guide

EXTERNAL CALLS

MAKING AN EXTERNAL CALL

1. Lift the handset and listen for internal dial tone.

2. Dial a C.O. line or line group access code.

3. Listen for external dial tone and dial the telephone number.

4. Finish the call by replacing the handset.

If your system is programmed to require an authorisation code before making a call:

1. Dial ∗ and a valid code. You will hear transfer tone.

2. Press Recall and select a C.O. line.

If your system is programmed to require an account code before making a call:

1. Dial 47 and a valid code.

2. Press Recall and listen for transfer tone. Select a C.O. line.

For advice on authorisation and account codes, see your system administrator.

ANSWERING AN EXTERNAL CALL

1. Lift the handset. You are automatically connected to the ringing call.

2. Finish the call by replacing the handset.

UNIVERSAL ANSWER

Outside lines may be programmed to ring a general alerting device. To answer calls
ringing this device, dial 67. This device can operate in any ring plan mode.

SENDING A FLASH

While you are on an external call, press Recall, listen for transfer tone and dial 49
to send a flash to the Telephone Company. This may be required for some custom
calling features or CE NTREX lines.

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Samsung iDCS500 SLT User Guide

BUSY LINE QUEUING WITH CAL LBACK

If you receive a busy signal when you dial an external line:

1. Press Recall, listen for transfer tone and dial 44.

2. Hang up.

3. When the line becomes free, the system will call you back.

4. Lift the handset, listen for dial tone and dial the telephone number (or the
speed dial number) again.

Note: A callback will be cancelled if it is not answered within 30 seconds.

–5–