Samsung iDCS500 User Manual
SAMSUNG
iDCS500
DIGITAL COMMUNICATION SYSTEM
iDCS Keyset
User Guide
Publication Information
Samsung Telecoms reserves the right without prior notice to revise information in this publication for any reason.
Samsung Telecoms also reserves the right without prior notice to
make changes in design or components of equi pment as engineering and manufacturing may warrant.
Disclaimer
Samsung Telecoms is not responsible for errors or problems
arising from customers not installing, programming or operating
their Samsung systems as described in this manual.
Copyright 2002
Samsung Telecoms (UK) Limited
All rights reserved. No part of this manual may be reproduced in
any form or by any means – graphic, electronic or mechanical,
including recording, taping, photocopy or information retrieval
system – without express written permission of the publisher of
this mat erial.
Part No.: 17570 Version 1.0
EU Declaration of Conformity (RTTE)
Samsung Electronics Co., Ltd.
259 Gongdan-Dong, Gumi-City Kyungbuk, Korea, 730-030
(factory name, address)
declare under our sole responsibility that the product
Digital Keyphone System "iDCS500"
to which this declaration relates is in conformity with
RTTE Directive 1999/5/EC ( Annex II )
Low Voltage Directive 73/23/EEC
EMC Directive 89/336/EEC:92/31/EEC
By application of the following standards
.........................................................................................
RTTE : TBR4: November 1995 incorporating TBR4/A1: December 1997
.........................................................................................
LVD: EN60950: 2000 (IEC 60950, Third Edition, 1999)
.........................................................................................
EMC: EN55022 : 1998, EN61000-3-2:1995 Inc A1/A2:1998 + A14:2000*,
.........................................................................................
EN61000-3-3:1995, EN61000-4-2:1995 98, EN61000-4-3:1996,
.........................................................................................
.........................................................................................
EN61000-4-4:1995, EN61000-4-5:1995, EN61000-4-6:1996,
.........................................................................................
EN61000-4-11:1994, AS/NZS3548:1995
(Manufacturer)
Samsung Electronics Co., Ltd
259, Gongdan-Dong, Gumi-City
Kyungbuk, Korea, 730-030
2002-04-19
................................................. .................................................................................
(place and date of issue) (name and signature of authorized person)
(Representative in the EU)
Samsung Electronics Euro QA Lab.
Blackbushe Business Park
Saxony Way, Yateley, Hampshire
GU46 6GG, UK
2002-04-18
................................................. ...............................................................................
(place and date of issue) (name and signature of authorized person)
TE Jang
IS Lee
Tae-eok Jang / General Manager
In-Seop Lee / Manager
Samsung iDCS500 iDCS Keyset User Guide
Intended Use
This digital telephone is intended to be conne cted to a digital extension of a
Samsung iDCS telephone system. The connection allows voice communication between the central processor unit and the telephone. It is not intended
to be connected to any other telephone system or the public telephone ne twork.
Please read the provided user instructions carefully.
Note for Users Outside the UK
In order to provide as much information as possible on the features
and functions of Samsung Digital Keysets, it has been necessary to
include some details which are relevant to users in the UK only.
Please be aware, therefore, that you may notice some differences in
the operation or performance of your keyset if you are located in
another country. However, the general operating procedures provided here remain rele vant for your ke yset.
If you are unsure of any details provided in this user guide, please
see your system administrator.
Samsung iDCS500 iDCS Keyset User Guide
– i –
CONTENTS
THINGS YOU SHOULD KNOW-----------------------------1
YOUR iDCS500 SYSTEM-----------------------------------------------------1
YOUR KEYSET--------------------------------------------------------------------1
CALL INDICATIONS--------------------------------------------------------------2
SPEAKERPHONE----------------------------------------------------------------3
VOLUME CONTROLS -----------------------------------------------------------3
HOT KEYPAD----------------------------------------------------------------------3
KEYSET STATUS INDICATOR ----------------------------------------------3
SYSTEM TONES (UK)----------------------------------------------------------4
SELECTING FEATURES USING DISPLAY MENUS ----------------4
SYSTEM ACCESS CODES --------------------------------------------------5
iDCS 28D KEYSET LAYOUT --------------------------------6
iDCS 18D KEYSET LAYOUT --------------------------------7
iDCS 8D KEYSET LAYOUT----------------------------------8
iDCS 8S KEYSET LAYOUT ----------------------------------9
OUTSIDE CALLS ------------------------------------------------10
MAKING AN OUTSIDE CALL-----------------------------------------------10
ANSWERING AN OUTSIDE CALL ---------------------------------------11
UNIVERSAL ANSWER (UA) DEVICE -----------------------------------11
RECALL DIAL TONE -----------------------------------------------------------11
SENDING A FLASH------------------------------------------------------------11
BUSY LINE QUEUING WITH CALLBACK ----------------------------12
CANCELLING A CALLBACK -----------------------------------------------12
INTERNAL CALLS---------------------------------------------13
CALLING OTHER EXTENSIONS ------------------------------------------13
ANSWERING INTERNAL CALLS -----------------------------------------13
BUSY EXTENSION CALLBACK-------------------------------------------14
CANCELLING A CALLBACK -----------------------------------------------14
BUSY EXTENSION CAMP-ON---------------------------------------------15
SETTING A MANUAL CAMP-ON -----------------------------------------15
CALLING YOUR SYSTEM OPERATO R--------------------------------16
BARGE-IN ON AN EXTENSION-------------------------------------------16
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CALL PROCESSING------------------------------------------17
SYSTEM HOLD------------------------------------------------------------------17
EXCLUSIVE HOLD -------------------------------------------------------------17
REMOTE HOLD -----------------------------------------------------------------17
HOLD RECALL-------------------------------------------------------------------18
CONSULTATION HOLD-------------------------------------------------------18
RETRIEVING CALLS HELD AT ANOTHER EXTENSION --------18
TRANSFERRING CALLS -----------------------------------------------------19
TRANSFER WITH CAMP-ON ----------------------------------------------20
CALL WAITING ------------------------------------------------------------------20
FORWARDING CALLS -------------------------------------------------------22
NETWORK CALL FORWARDING----------------------------------------25
CALL FORWARD OPTIONS------------------------------------------------26
EXTENSION CALL PICKUP-------------------------------------------------27
GROUP CALL PICKUP -------------------------------------------------------27
MY GROUP PICKUP ----------------------------------------------------------27
ESTABLISHED CALL PICKUP (‘L’ Version Systems Only) ----------28
PRIVACY RELEASE (‘L’ Version Systems Only)------------------------28
DIALLING FEATURES ---------------------------------------29
SPEED DIALLING --------------------------------------------------------------29
PROGRAMMING PERSONAL SPEED DIAL NUMBERS --------29
ONE-TOUCH SPEED DIALLING ------------------------------------------31
LAST NUMBER REDIAL-----------------------------------------------------31
MANUAL RETRY WITH REDIAL (‘L’ Version Systems Only)---------32
SAVE NUMBER WITH REDIAL-------------------------------------------32
CHAIN DIALLING ----------------------------------------------------------------32
AUTOMATIC REDIAL/RETRY ----------------------------------------------32
PULSE TO TONE CHANGEOVER ---------------------------------------33
MEMO DIALLING (‘L’ Version Systems Only)-----------------------------33
PAGING AND MESSAGING--------------------------------34
MAKING AN INTERNAL PAGE --------------------------------------------34
MAKING AN EXTERNAL PAGE -------------------------------------------34
ALL PAGE -------------------------------------------------------------------------35
MEET ME PAGE / MEET ME ANSWER ------------------------------35
CALL PARK AND PAGE -----------------------------------------------------35
MESSAGE WAITING INDICATIONS-------------------------------------37
SETTING A MESSAGE WAITING INDICATION --------------------37
CANCELLING MESSAGES -------------------------------------------------37
PROGRAMMED MESSAGES---------------------------------------------39
ADVANCED PROGRAMMED MESSAGES-------------------------40
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CONVENIENCE FEATURES ------------------------------42
DO NOT DISTURB (DND)----------------------------------------------------42
ONE-TIME DND------------------------------------------------------------------42
MUTE--------------------------------------------------------------------------------42
BACKGROUND MUSIC-------------------------------------------------------43
APPOINTMENT REMINDER/ALARM CLOCK ------------------------43
ANSWERING THE DOORPHONE ----------------------------------------44
CALLING THE DOORPHONE/ROOM MONITOR -------------------44
EXECUTIVE/SECRETARY HOTLINE------------------------------------44
GROUP LISTENING------------------------------------------------------------45
ACCOUNT CODES -------------------------------------------------------------45
LOCKING YOUR KEYSET--------------------------------------------------46
OFF-HOOK VOICE ANNOUNCING (OHVA) --------------------------47
IN GROUP / OUT OF GROUP ---------------------------------------------49
CUSTOMISING YOUR KEY SET --------------------------50
SELECT RING TONE----------------------------------------------------------50
CHANGE YOUR PASSCODE----------------------------------------------51
SET ANSWER MODE --------------------------------------------------------51
AUTOMATIC HOLD-------------------------------------------------------------51
HEADSET OPERATION ------------------------------------------------------52
HOT KEYPAD--------------------------------------------------------------------52
KEY CONFIRMATION TONE -----------------------------------------------52
REJOINING A PAGE ----------------------------------------------------------53
RING PREFERENCE----------------------------------------------------------53
DISPLAY SPEED DIAL NAME (‘L’ Version Systems Only)----------53
CALLER ID REVIEW ALL (‘L’ Version Systems Only) -----------------54
SECURE OHVA (‘L’ Version Systems Only)-------------------------------54
DISPLAY FEATURES-----------------------------------------55
DISPLAY MENUS --------------------------------------------------------------55
CALL PROGRESS DISPLAYS --------------------------------------------55
DIRECTORY INFORMATION -----------------------------------------------55
SETTING EXTENSION NAMES--------------------------------------------56
CALL LOG-------------------------------------------------------------------------57
PERSONAL SPEED DIAL NAMES--------------------------------------58
DIAL BY DIRECTORY (NAME)--------------------------------------------58
DISPLAY NUMBER DIALLED----------------------------------------------58
CALL DURATION TIMER-----------------------------------------------------59
AUTO TIMER---------------------------------------------------------------------59
TIMER FUNCTION--------------------------------------------------------------59
CALL COST -----------------------------------------------------------------------59
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ALARM REMINDER MESSAGES ----------------------------------------60
ADDING EXTENDERS TO KEY ASSIGNMENTS------------------60
LCR WITH CLEAR--------------------------------------------------------------62
CALLING LINE IDENTIFICATION PRESENTATION (CLIP) ------62
SELECTING YOUR CLIP DISPLAY --------------------------------------62
VIEWING THE NEXT CLIP CALL------------------------------------------63
SAVING THE CLIP NUMBER----------------------------------------------63
REDIALLING A SAVED CLIP NUMBER--------------------------------63
STORING A CLIP NUMBER------------------------------------------------63
INQUIRE CLIP PARK/HOLD INFORMATION-------------------------63
REVIEWING PAST CLIP CALLS ------------------------------------------64
ADD-ON MODULE---------------------------------------------66
SYSTEM ACCESS CODES---------------------------------71
Samsung iDCS500 iDCS Keyset User Guide
– 1 –
THINGS YOU SHOULD KNOW
YOUR iDCS500 SYSTEM
iDCS telephones are called “keyphones” or “keysets.” Your iDCS500 system
offers many automatic and programmable features to your keyset which you
need to become familiar with. Read this section carefully to provide yourself
with a good understanding of how your keyset operates.
There are two types of iDCS500 system, called ‘L’ and ‘M’ versions. Some
features provided by one version may be different, or may not be available, to
the other version. This guide tells you where this is the case.
YOUR KEYSET
Keysets have buttons or “keys” that are used to access or activate features
on your office phone system. The keys with paper designation strips are programmable keys. This means a key can be programmed for a specific function on your keyset, and the same key can be something different on another
keyset.
The iDCS 28D keyset has 28 programmable keys, the 18D keyset has 18,
and the 8D and 8S keysets have eight. All but the 8S keyset have a liquid
crystal display (LCD) for displaying call information, feature menus, and so
on. With an LCD, you have the option of using ‘soft keys’ to select features
as an alternative to using programmable keys. You can also use the display
to program your keyset for certain functions.
To see the layout for your keyset, refer to the appropriate layout diagram at
the end of this section. Ask the system administrator to have your most frequently-used features assigned to programmable keys, and make sure that
these keys are labelled properly.
Lines from the telephone company are “C.O. lines.” Calls on these lines are
referred to as “outside calls.” Your keyset can have individual C.O. line
keys—called Direct Trunk Selection (DTS) keys—or lines may be assigned
to groups. When they are in a group, you access a line by dialling an access
code or pressing a route key. For example, you might dial ‘9’ or ‘0’ or press
Samsung iDCS500 iDCS Keyset User Guide
– 2 –
the LOCAL key to get a local outside line. If Least Cost Routing (LCR) is
used, pressing the LCR key will automatically select a pre-programmed C.O.
line according to what digits are dialled. Each line in the system is numbered—by default—beginning with 701, then 702, 703, etc.
Direct Station Selection (DSS) keys are programmed to ring specific extensions. You can press a DSS key instead of dialling the extension number. A
DSS key will light red when that extension is busy (this is called a Busy
Lamp Indication).
iDCS Series keysets provide distinctive ring patterns:
§ Outside calls have a double ring tone repeated.
§ Internal calls have a single ring tone repeated.
§ Doorphone calls and alarm/appointment reminders have a short ring tone
repeated quickly.
CALL INDICATIONS
The keys on your phone have light emitting diodes (LEDs). These are tricoloured LEDs that light green, red or amber (green and red together). See
the relevant keyset layout diagram (below) for the keyset you are using.
Internal calls, also called intercom calls, always appear on your Call keys
and always light green. You can have up to eight Call keys, but two are recommended. Remember, you must have at least one Call key pro-
grammed to be able to make and receive calls.
Outside calls appear on individual DTS keys, if these are assigned. If an individual line is not assigned to its own key, it will appear on a Call key. Your
outside calls will light green on your keyset and red on other keysets.
You never lose sight of your calls while they are on hold. They are ident ified
with a green flashing light.
Some simple rules to remember:
§ Any steady LED indicates the line or feature is in use.
§ A fast flashing green LED indicates a new call ringing in.
§ A slow flashing green or red LED indicates a call is on hold.
§ A slow flashing amber LED indicates a recall to your keyset.
Samsung iDCS500 iDCS Keyset User Guide
– 3 –
SPEAKERPHONE
Pressing the ANS/RLS key will answer or release a call on the speakerphone.
Switching from the handset to the speakerphone is easy. Press the Speaker
key and replace the handset.
VOLUME CONTROLS
iDCS series keysets use the Volume up and down (s and t) keys to
adjust the ringer volume while the keyset is ringing, the speaker volume while
the speakerphone is in use and the handset volume while you are listening.
These three levels will be stored in memory until changed. If background
music is turned on at your keyset, the volume keys will also control the level
of music. The volume of pages heard through the speaker can be adjusted
during a page announcement using the Volume keys. (There are eight userprogrammable levels for ring, off-hook ring and handset volume, and 16 levels
for speaker, background music and page volume.)
Note: Volume levels can also be changed by dialling Transfer 114 and selecting
the required option(s).
HOT KEYPAD
Your keyset’s keypad can be made “live” or “hot” so that it is not necessary
to lift the handset or press the Speaker key before you begin dialling. Calls
can be made and features activated by simply dialling the line number, trunk
group access code, internal number or feature access code. Dialling feature
descriptions in this guide assume that the Hot Keypad feature is switched
on. If it is not, always lift the handset or press the Speaker key before dialling. (Refer to the section “Customising Your Keyset” for details on the Hot
Keypad feature.)
KEYSET STATUS INDICATOR
The keyset status indicator lamp is positioned on the top right corner of the
keyset above the display. This status indicator is a tri-coloured lamp (red,
green and amber) that provides greater visibility of your keyset’s status than
the individual key LEDs. The status indicator provides the following indications:
• Busy/Off Hook: Steady Red
• Internal Ring: Flashing Red
Samsung iDCS500 iDCS Keyset User Guide
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• Outside Call Ring: Flashing Green
• Recall Ring: Flashing Amber
• Message Waiting: Flashing Red
• Do Not Disturb: Flashing Red
SYSTEM TONES (UK)
Internal Dial Tone—a continuous steady tone that indicates you can begin
dialling.
Ringback Tone—indicates the extension you dialled is ringing.
Busy Tone—indicates the extension you dialled is busy.
DND/No More Calls Tone - fast busy tone indicates the extension you dialled
is in Do Not Disturb mode or cannot receive any more calls.
Transfer/Conference Tone—indicates your call is being held and you can dial
another party.
Confirmation Tone—very short beeps followed by dial tone indicate you have
correctly set or cancelled a system feature.
Error Tone—a continuous single-level tone indicates you have done some-
thing incorrectly and should try again.
SELECTING FEATURES USING DISPLAY MENUS
Your keyset’s display can be used to select features without the need for
programmed keys. You press the Scroll key to display feature menus on the
LCD and then use the soft key s to select the required feature(s).
The three soft keys below the LCD are substitutes for dedicated feature keys
and access codes. Pressing one of these keys has the same effect as
pressing a programmed key. These keys are context sensitive and their functions change to present you with the best options for a particular call condition.
The Scroll key is used to display options available at a particular time or during a specific procedure. Press this key once while in the idle state to view
the main feature menus available.
Samsung iDCS500 iDCS Keyset User Guide
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CALL Guides you through the options to make a call.
OTHER
ANS Guides you through the options to answer calls.
1. Select one of the main menus, CALL, OTHER, or ANS using the appropriate soft key.
2. You select features in a menu using the soft keys. If there are more than
three features in a menu—as indicated by the symbol ” → “ displayed as
the last character on the lower line of the display —press the Scroll key
to display these further options.
201:STN NAME
CALL OTHER ANS→
Guides you through features other than making or answering calls.
Be aware that the menus presented to you will change depending on the
state of your keyphone. In the idle state (on-hook), you see the menus
above. While making or answering calls, other menus are displayed. When a
feature is described in this guide, you are shown how to use the menus if you
do not have the required key programmed on your keyset.
SYSTEM ACCESS CODES
As an alternative to programming the phone keys, your system is confi gured
with default system access codes for using the various features described in
this guide. These codes are printed at the end of the guide for quick reference. However, your system may have been set up to use a different set of
codes. Therefore, if your system does not work as described in this guide,
see your system administrator for advice.
– 6 –
iDCS 28D Keyset Layout
32 CHARACTER DISPLAY
Two lines with 16 characters each.
KEYSET STATUS INDICATOR
Used to provide your keyset status.
SOFT KEYS
Used to activate
features via the
display.
SCROLL KEY
Used to scroll
through displays.
20 PROGRAMMABLE KEYS
WITH TRI-COLOURED LIGHTS
Used for CALL keys, internal calls,
outside lines and many other
system features.
8 PROGRAMMABLE KEYS WITH
TRI-COLOURED LIGHTS
Used to call stations directly, to
indicate busy conditions of other
stations, for One-Touch dialling
and many other system features.
VOLUME CONTROL KEYS
Used to set independent
levels for handset, speaker,
background music, ring and
page volumes.
MICROPHONE
For handsfree
operation.
ANSWER/RELEASE
HOLD KEY
SPEAKER
For handsfree
operation and
ringing.
KEY
– 7 –
iDCS 18D Keyset Layout
32 CHARACTER DISPLAY
Two lines with 16 characters each.
KEYSET STATUS INDICATOR
Used to provide your keyset status.
SOFT KEYS
Used to activate
features via the
display.
SCROLL KEY
Used to scroll
through displays.
10 PROGRAMMABLE KEYS
WITH TRI-COLOURED LIGHTS
Used for CALL keys, internal
calls, outside lines and many other
system features.
8 PROGRAMMABLE KEYS WITH
TRI-COLOURED LIGHTS
Used to call stations directly, to
indicate busy conditions of other
stations, for One-Touch dialling
and many other system features.
VOLUME CONTROL KEYS
Used to set independent
levels for handset, speaker,
background music, ring
and page volumes.
MICROPHONE
For handsfree
operation.
ANSWER/RELEASE
HOLD KEY
SPEAKER
For handsfree
operation and
ringing.
KEY
– 8 –
iDCS 8D Keyset Layout
32 CHARACTER DISPLAY
Two lines with 16 characters each.
KEYSET STATUS INDICATOR
Used to provide your keyset status.
SOFT KEYS
Used to activate features
via the display.
SCROLL KEY
Used to scroll through
displays.
8 PROGRAMMABLE KEYS WITH
TRI-COLOURED LIGHTS
Used to call stations directly, to
indicate busy conditions of other
stations, for One-Touch dialling
and many other system features.
VOLUME CONTROL KEYS
Used to set independent
levels for handset, speaker,
background music, ring
and page volumes.
MICROPHONE
For handsfree operation.
ANSWER/RELEASE
KEY
HOLD KEY
SPEAKER
For handsfree
operation and
ringing.
– 9 –
iDCS 8S Keyset Layout
NOT USED
8 PROGRAMMABLE KEYS WITH
TRI-COLOURED LIGHTS
Used to call stations directly, to
indicate busy conditions of other
stations, for One-Touch dialling
and many other system features.
VOLUME CONTROL KEYS
Used to set independent
levels for handset, speaker,
background music, ring
and page volumes.
MICROPHONE
For handsfree operation.
ANSWER/
RELEASE KEY
HOLD KEY
SPEAKER
For handsfree
operation and
ringing.
Samsung iDCS500 iDCS Keyset User Guide
– 10 –
OUTSIDE CALLS
MAKING AN OUTSIDE CALL
1. Lift the handset and press an idle outside line key, line group key or dial
a line access code to receive dial tone.
OR
To use the speakerphone, press an idle outside line key or line group
key, or dial a line access code, to receive dial tone through the speaker.
OR
Press the Speaker key, receive internal dial tone and dial a line access
code.
2. Dial the telephone number.
3. Finish the call by replacing the handset or pressing the ANS/RLS key.
Note: You will receive No More Calls tone if you attempt to make a call and there is
no Call key programmed.
§ If Least Cost Routing (LCR) is enabled on your phone system, there may
be a key labelled LCR or it may be selected by dialling the access code
(e.g. ‘9’) which is set during system installation.
§ If your system is programmed to require an authorisation code before you
can make a call, dial Ý plus a valid code before selecting a C.O. line.
§ If your system is programmed to require an account code before you can
make a call, press the ACCT key or ACCT soft key, or dial 47, followed
by a valid account code. Press the ACCT key again (or the ACCT soft
key) and then select a C.O line.
For more information on authorisation and account codes, see your system
administrator.
Note: If the Hot Keypad feature has been turned off, you must first lift the handset
or press the Speaker key before dialling.
Samsung iDCS500 iDCS Keyset User Guide
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ANSWERING AN OUTSIDE CALL
Your keyset status indicator flashes green for incoming outside calls.
§ Lift the handset and you are automatically connected to the ringing call.
(See Ring Preference in the section “Customising Your Keyset.”)
OR
Press the ANS/RLS key to automatically answer on the speakerphone.
Note: If a call is flashing at your keyset, but not ringing, you must press the flas hing Call key to answer.
UNIVERSAL ANSWER (UA) DEVICE
Outside lines can ring over the paging system or to a loud ringer. To answer
ringing calls dial 67 or press the UA key. The UA device can operate in Day
or Night mode and in any one of six different ring plans.
Note: If the Hot Keypad feature has been turned off, you must first lift the handset
or press the Speaker key before dialling.
RECALL DIAL TONE
§ Press the NEW key to disconnect your existing call, wait for dial tone
and then make a new call on the same line.
Note: If the NEW key does not appear on your keyset, the FLASH key may be pro-
grammed to recall dial tone.
SENDING A FLASH
While on an outside call, press the programmed FLASH key to send a flash
to the telephone company. This is required for some custom calling features
or CENTREX use (e.g. for nuisance calls).
Note: Flash is not available on ISDN circuits.
Samsung iDCS500 iDCS Keyset User Guide
– 12 –
BUSY LINE QUEUING WITH CALLBACK
If you receive a busy signal when you select an outside line, this means that
the line or group of lines is busy. You can request the system to call you
back when the line becomes free.
1. Press the CBK key or CBK soft key or dial 44. You will hear confirmation
tone (and your CBK key will light).
When the line becomes free the system will call you back. You must answer the Callback within 30 seconds or it will be cancelled.
2. Lift the handset or press the ANS/RLS key to answer, wait for dial tone
and dial the telephone number or speed dial number again.
Note: If the Hot Keypad feature has been turned off, you must first lift the handset
or press the Speaker key before dialling.
CANCELLING A CALLBACK
Your keyset can have a maximum of five Callbacks set on outside lines at
any one time. To cancel a Callback:
1. Press the CBK key or dial 44. You will hear confirmation tone.
2. Press the HOLD key or CLEAR soft key.
Repeat step 2 for each Callback you wish to cancel. You can use the Volume keys to scroll through and select the line numbers to cancel.
Note: If the Hot Keypad feature is turned off, you must first lift the handset or press
the Speaker key before dialling.
Samsung iDCS500 iDCS Keyset User Guide
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INTERNAL CALLS
CALLING OTHER EXTENSIONS
1. Dial the extension number or group number.
2. Wait for the party to answer. If you hear a brief tone burst instead of ring-
back tone, the extension you called is set for Voice Announce or Auto
Answer. Begin speaking immediately after the tone.
3. Finish the call by replacing the handset or pressing the ANS/RLS key.
Note:
• If you have a DSS key assigned to an extension or a extension group, you can
press this key instead of dialling the number.
• If the Hot Keypad feature has been turned off, you must first lift the handset or
press the Speaker key before you begin dialling.
ANSWERING INTERNAL CALLS
Your keyset can answer internal calls in one of three modes: Ring, Voice
Announce or Auto Answer. Ring mode is the default mode.
RING MODE
1. When your keyset rings, simply lift the handset
OR
Press the ANS/RLS key to be connected to the calling extension.
2. Finish the call by replacing the handset or pressing the ANS/RLS key.
See Ring Preference in the section “Customising Your Keyset”.
VOICE ANNOUNCE MODE
When another extension calls you, your keyset will sound a brief attention
tone and you will hear the caller's announc ement.
1. Press the ANS/RLS key to turn on the microphone and speak handsfree.
OR
Lift the handset to reply.
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2. To finish the call, replace the handset or press the ANS/RLS key.
Note: To set Voice Announce mode, see the section “Customising Your Keyset”.
AUTO ANSWER MODE
When another extension calls you, your keyset will sound a brief attention
tone and then automatically answer the call.
1. Your microphone and speaker are turned on and you can speak hands free. For privacy, use the handset.
2. To finish the call, replace the handset or press the ANS/RLS key.
Note:
• To set Auto Answer mode, see the section “Customising Your Keyset.”.
• If you have set a Forward No Answer condition at your keyset, you must an-
swer ‘screened’ transfer calls by pressing the ANS/RLS key (before the system timer fo rwards the call).
BUSY EXTENSION CALLBACK
When you call another extension and receive a busy signal, you can request
the system to call you back when the extension becomes free.
1. Press the CBK key or CBK soft key or dial 44. (Your CBK key will light.)
When the busy extension becomes free, your keyset will ring. You must
answer the callback within 30 seconds or it will be cancelled.
2. Lift the handset or press the ANS/RLS key to call the now idle extension
and wait for the party to answer.
Note:
• If the Hot Keypad feature has been turned off, you must first lift the handset or
press the Speaker key before dialling.
CANCELLING A CALLBACK
Your keyset can have a max imum of five Callbacks set on extensions at any
one time. To cancel a Callback:
1. Press the CBK key or dial 44.
2. Press the HOLD key or CLEAR soft key.
Samsung iDCS500 iDCS Keyset User Guide
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Repeat step 2 for each Callback you wish to cancel. You can use the Volume keys to scroll through and select the extension numbers to cancel.
Note: If the Hot Keypad feature is turned off, you must first lift the handset or press
the Speaker key before dialling.
BUSY EXTENSION CAMP-ON
When you call another extension and receive a busy signal, but you do not
want to wait for a callback, you can camp the call on to the extension. This
can be done manually each time you ring a busy extension. If connected to
an ‘L’ version iDCS system, you can alternatively program an automatic
(auto) camp on so that your calls automatically camp on to busy extensions.
SETTING A MANUAL CAMP-ON
1. Press the CAMP key or CAMP soft key or dial 45.
The called extension will receive off-hook ring tone repeated every few
seconds and its first available Call key will flash green to indicate your
call is waiting.
2. Wait for the called party to answer.
The called extension must hold or release their first call before answering
your camp-on.
Note:
• If you receive No More Calls tone, the extension has no available Call key to
accept your call or is in Do Not Disturb mode. Hang up or leave a me ssage.
• If the Hot Keypad feature has been turned off, you must first lift the handset or
press the Speaker key before you begin dialling.
SETTING AN AUTO CAMP-ON (‘L’ VERSION
SYSTEMS ONLY)
If you want to camp calls on automatically each time you call a busy station,
you can set your phone for ‘auto camp-on’.
1. With the handset on-hook, press Transfer and dial 110.
2. Dial 081 to turn on AUTO CAMPON (or 080 to turn it off).
3. Press Transfer to store your selection.
Samsung iDCS500 iDCS Keyset User Guide
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CALLING YOUR SYSTEM OPERATOR
§ Dial the appropriate system code to call your system operator or group of
operators. This is normally 0 or 9.
§ If you want to call a specific operator, dial that person’s extension num-
ber.
Note: If the Hot Keypad feature has been turned off, you must first lift the handset
or press the Speaker key before you begin dialling.
BARGE-IN ON AN EXTENSION
The Barge-In feature allows you to barge in on a conversation currently in
progress at another extension. Barge-in is an optional feature and your keyset must be programmed to allow it to access this feature. See your system
administrator if you require this.
If you dial an extension which is busy, press the BARGE key—or the Scroll
key and then the BARGE-IN soft key —to barge in on the conversation.
Note: You can only barge in on extensions that are programmed to permit barge
in. Otherwise, you will receive a ‘barge-in failed/not allowed’ me ssage.
Samsung iDCS500 iDCS Keyset User Guide
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CALL PROCESSING
SYSTEM HOLD
§ When you are connected to a call, press the HOLD key. The call will go
on hold and flash green at your keyset. If this call appears on a line key
at other keysets, it will flash red at those keysets.
§ To take the call off hold, press the flashing Call key and the green light
will go steady green again. Resume your convers ation.
Note: While on a call, pressing a line key, route key or a flashing Call key will
automatically put your first call on hold and connect you to the new call. See Auto-
matic Hold in the section “Customising Your Keyset”.
EXCLUSIVE HOLD
To place an outside call on hold at your phone so that other users cannot
access it:
§ Press the HOLD key twice. The call will flash green on your keyset and
this line will show a steady red light on other keysets.
§ To retrieve the call, press the flashing green line key.
Note: Internal calls are always placed on exclusive hold.
REMOTE HOLD
When you wish to place a call on hold at another station.
1. Press Transfer and dial the extension number, or press the appropriate
DSS key.
2. Press the HOLD key. This will place the call on system hold on an ava il-
able Call or line key at the remote station and return you to dial tone.
Note:
§ If the destination station does not have any free Call or line keys, you will hear
No More Calls tone and must return to the other party by pressing the Trans-
fer key or the RETURN soft key.
§ Internal calls cannot be held remotely.
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