Samsung iDCS 16 User Manual
STANDARD TELEPHONE
USER GUIDE
SAMSUNG iDCS 16
March 2005
Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the
right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant. Samsung Telecommunications America disclaims all
liabilities for damages arising from the erroneous interpretation or use of information presented
in this guide.
TABLE OF CONTENTS
ABOUT THIS BOOK ......................................................1
THINGS YOU SHOULD KNOW ......................2–3
OUTSIDE CALLS
Making an Outside Call..............................................................4
Answering an Outside Call ........................................................4
Universal Answer ......................................................................4
Flash/Recall ............................................................................4–5
Busy Line Queuing with Callback ............................................5
INTERCOM CALLS
Calling Other Stations ................................................................6
Answering Intercom Calls ..........................................................6
Busy Station Callback ..............................................................6
Busy Station Camp-on ..............................................................6
Calling Your System Operator ..................................................7
CALL PROCESSING
Holding Calls..............................................................................8
Transferring Calls ......................................................................9
Transfer with Camp-On ..............................................................9
Transfer Recall............................................................................9
Call Waiting ................................................................................9
Setting Up a Conference ........................................................10
Forwarding Your Calls........................................................10–11
Call Pickup ..............................................................................12
DIALING FEATURES
Speed Dialing ..........................................................................13
Programming Personal Speed Dial Numbers ........................13
Last Number Redial ................................................................13
Save Number with Redial ........................................................14
Pulse to Tone Changeover ......................................................14
PAGING AND MESSAGING
Making an Internal Page..........................................................15
Making an External Page ........................................................15
All Page ....................................................................................15
Meet Me Page/Answer ............................................................15
Call Park and Page ..................................................................15
Retrieving a Parked Call ..........................................................16
Setting a Message Indication ..................................................16
Returning Messages ................................................................16
Canceling a Message ..............................................................17
Programmed Messages ..........................................................17
CONVENIENCE FEATURES
Do Not Disturb ........................................................................18
Locking your Station ................................................................18
Door Phone Calls ....................................................................19
Appointment Reminder / Alarm Clock ....................................19
Account Codes ........................................................................20
In/Out of Group ........................................................................20
Dial by Voice ............................................................................20
Changing your Station Passcode............................................21
PERSONAL SPEED DIAL LIST ..................22–23
ABOUT THIS BOOK
This booklet provides instructions for using an industry standard single line
telephone set with the Samsung iDCS 16. A variety of single line sets from
many different manufacturers are available. Check with your service and installation company to ensure proper operation with the Samsung iDCS 16
system.
Please take the time to study this guide and to become familiar with the operation of your standard telephone. Keep it handy. You may need to look up
instructions for infrequently used features.
Learning to use your telephone correctly will make everyday telephone communications a breeze.
This book is written based on the factory default settings for the feature
access codes. Sometimes, due to programming requirements, these codes
may be changed. If you find that a feature code does not work as described
in this book, please contact your installation and service company to determine the correct code.
1
2
THINGS YOU SHOULD KNOW
USER ORIENTATION
Lifting the handset on your telephone will provide Samsung iDCS 16 system
dial tone. This is also referred to as internal or intercom dial tone. To get an
outside line from the telephone company, dial an access code, usually the
digit “9.” To call another station in your system, simply dial its extension
number. See your system directory list for other access codes and extension
numbers.
HOOKFLASH
Throughout this guide, you will see references to “hookflash.” A hookflash is
a momentary operation of the hookswitch required for a feature operation.
Some telephones have a FLASH or RECALL key. This key may be pressed
instead of the hookswitch.
C.O. LINES
Lines from the telephone company are “C.O. lines.” Calls on these lines are
referred to as “outside calls.” These C.O. lines are accessed by dialing an
access code. For example, dial 9 to get a local outside line or dial 80–82 for
other line groups. Each line in the system is numbered beginning with 701,
and then 702, 703, etc. To get a specific line, dial its three digit line number.
If Least Cost Routing (LCR) is programmed into the system, you will only be
required to dial 9.
DISTINCTIVE RINGING
Samsung iDCS 16 provides distinctive ring patterns to your phone:
• Outside calls have a single ring tone repeated.
• Intercom calls have a double ring tone repeated.
• Door phone calls and alarm/appointment reminders have a triple ring
tone repeated.
3
SYSTEM TONES
The system provides several tones to assist you. Some of these tones are
already familiar to you.
Intercom Dial Tone—A steady tone that indicates you can begin dialing.
DIAL TONE—CONTINUOS
CONTINUOUS
Ringback Tone—Indicates the station you dialed is ringing.
RINGBACK TONE—400 ms ON/200 ms OFF/400 ms ON/2000 ms OFF
CONTINUOUS
Busy Tone—Indicates the station you dialed is busy.
BUSY TONE—350 ms ON/350 ms OFF
CONTINUOUS
DND/No More Calls Tone—Fast busy tone indicates the station you
dialed is in the Do Not Disturb mode or cannot receive any more calls.
DND/NO MORE CALLS TONE—250 ms ON/250 ms OFF
FOR TEN SECONDS
Transfer/Conference Tone—Indicates your call is being held and you can
dial another party.
TRANSFER/CONF TONE—100 ms ON/100 ms OFF
CONTINUOUS
Confirmation Tone—Very short beeps followed by dial tone indicate you
have correctly set or canceled a system feature.
CONFIRMATION TONE—100 ms ON/100 ms OFF
FOR ONE SECOND
Error Tone—A continuous single level tone indicates you have done
something incorrectly. Try again.
ERROR TONE—CONTINUOUS
CONTINUOUS
4
OUTSIDE CALLS
MAKING AN OUTSIDE CALL
• Lift the handset and receive internal dial tone.
• Dial a C.O. line or line group access code.
• Receive outside dial tone and then dial the telephone number.
• Finish the call by replacing the handset.
If your system is programmed to require an authorization code before making
a call:
• Dial 4 and a valid code. You will hear confirmation tone, followed by
dial tone.
• Select a C.O. line.
If your system is programmed to require an account code before making a
call:
• Dial 47 and a valid code.
• Hookflash and receive transfer tone. Select a C.O. line.
For more information see your system administrator.
ANSWERING AN OUTSIDE CALL
• Lift the handset. You are automatically connected to the ringing call.
• Finish the call by replacing the handset.
UNIVERSAL ANSWER
Outside lines may be programmed to ring a general alerting device. To answer calls ringing this device, dial 67. This device can operate in the Day or
Night mode.
SENDING A FLASH
While you are on an outside call, hookflash, receive transfer tone and dial 49
to send a flash to the telephone company. This may be required for some
custom calling features or CENTREX lines.
RECALL DIAL TONE
Hookflash and then dial 18 to disconnect your outside call and receive telephone company dial tone for a new call.
BUSY LINE QUEUING WITH
CALLBACK
If you receive a busy signal when you select an outside line:
• While on that call, hookflash, receive transfer tone and dial 44.
• When the line becomes free, the system will call you back.
• Lift the handset, receive dial tone and dial the telephone number or
the speed dial number again.
NOTE: A callback will be canceled if it is not answered within 30 seconds.
5
6
INTERCOM CALLS
CALLING OTHER STATIONS
• Lift the handset.
• Dial the extension number or group number.
• Wait for the party to answer.
• If you hear several brief tone bursts instead of ringback tone, the sta-
tion you called is set for Voice Announce or Auto Answer.
• Begin speaking immediately after the tone.
• Finish the call by replacing the handset.
ANSWERING INTERCOM CALLS
• Lift the handset and you are automatically connected to the ringing
call.
• Finish the call by replacing the handset.
BUSY STATION CALLBACK
When you call another station and you receive a busy signal:
• Hookflash, receive transfer tone, dial 44, receive transfer tone and
hang up.
• When the busy station becomes free, your telephone will ring.
• Lift the handset to automatically call the now idle station.
NOTE: You have 30 seconds to answer or the callback will be canceled.
BUSY STATION CAMP-ON
When you call another station and receive a busy signal but you do not want
to wait for a callback:
• Hookflash, receive transfer tone and dial 45.
• The called station will receive off-hook ring or camp-on tone.
• You will hear ringback tone.
• Wait for the called party to answer.
The called station must release its first call or put it on hold before answering your camp-on.
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