Samsung iDCS 100 User Guide
Samsungs iDCS 100
Simply put, the iDCS 100 boasts the most robust and technologically
advanced feature-set of any telephony system available today. As a uniquely
positioned product in Samsung's elite iDCS telephony line, the iDCS 100 has
everything you need to take your business to the next level. With cutting
edge networking capabilities, you can link a remote location to operate
transparently as a single entity. Voice Over Internet Protocol (VoIP) offers
state-of-the-art convergence technology that allows you to make voice calls
over your existing intranet. Features like computer telephony integration
(CTI), automatic call distribution (ACD), tenant service and so much more
iDCS
100
iDCS 100 FEATURES
www.samsungusa.com
make the iDCS 100 untouchable in the marketplace today. Best of all, with
the iDCS 100's scalable architecture, you don't need to make a big investment
now to be prepared for tomorrow's growth.
SYSTEM FEATURES
PF 104 01 06/02
Samsungs New iDCS System
Advanced Features Available Today
Networking
Connect up to four
to act like one.
Enhanced version
Voice over Internet
Protocol (VoIP)
provides a gateway
to your LAN or WAN,
allowing telephone
calls over the data
Allows the iDCS 100
and your PC to
integrate on a LAN.
Walking Class of
Service
Allows the user to
make calls or use
features from a
restricted station.
Tenant Service
Allows you to
treat each tenant
separately or
as groups.
ACD
Facilitates the
deployment of a call
center application.
iDCS systems
software.
VoIP
network.
CTI
Centralize Control of Your
Entire Telephone System
Networking
Networking allows you to connect to another iDCS 100 or an iDCS 500 system so
that all appear to be one common system with features like Desk to Desk Dialing,
Centralized Voicemail, and Display features.
Voice Over Internet Protocol (VoIP)
Voice over Internet Protocol (VoIP) provides a gateway to your local LAN, which
can be connected to the internet, intranet (WAN), etc., allowing telephone calls
over the data network.
Computer Telephony Integration (CTI)
Computer Telephony Integration (CTI) allows the iDCS 100 and your personal computer to integrate on a local area network (LAN).
SMART OPERATOR
Smart Operator is a software application that connects to the
iDCS 100 CTI link and provides a PC based attendant console adjunct.
It offers improved visibility of station status within the system,
making directory searching easier. Smart Operator provides users
with features like 911 Alerting. 911 Alerting allows the attendant
to locate a 911 callers origin within the network.
SMARTCENTRE
SmartCentre is an Automated Call Distribution (ACD) reporting
package that connects to the iDCS 100 CTI link and provides group
status information to a reader board as well as a variety of printed
reports showing current and historical data.
TAPI 2.1
TAPI 2.1 is a LAN based solution that allows the iDCS 100 to
communicate directly with individual computers over the company
computer network.
Theres only one system that can pride itself on the most advanced features available in
the market today: the iDCS 100. So powerful, so revolutionary, its unlike any telephone system
youve ever used before.
Automatic Call Distribution (ACD)
Automated Call Distribution (ACD) provides an economical call center
application to the iDCS 100. When used in conjunction with SmartCentre,
the following system features are available:
Call Center Operation Historical Reporting
Real Time Call Status Monitoring Scheduling
Directory Names
Each station, station group and outside line may be assigned a directory name. In addition, speed dial
numbers and outside numbers may be assigned directory names. With the Dial By Name feature, users can
scroll through the list of names after searching for a match on the first letter of the name and then place
the call by pressing a single button.
Station Pair
This feature allows two telephones, such as a keyset and a cordless
phone, to be paired so that they appear to act as the same station.
Calls to the primary telephone will ring both telephones. Other
features, such as Message Notification, DND, Call Back, Forwarding
and Class of Service, will follow the settings of the primary telephone.
Live System Programing
The system can be programmed from any display keyset or by a
personal computer either directly or connected to the Internet,
without interrupting normal system operation. There are three levels
of programming: technician, customer and station. The technician
level has access to all programs and can allow the customer access
to system programs as needed.
Station Message Detail Recording (SMDR)
The system provides records of calls made, received and transferred.
Connecting a customer-provided printer or call accounting system
to the iDCS 100 will allow collection and printing of these records.
Distinctive Ringing
Users can determine the type of call received by the type of ring
heard. Outside calls are designated by a single repeated ring, while
internal calls have a double repeated ring.
SVMi-8
The iDCS 100 can be equipped with either Samsungs proprietary
voicemail/auto attendant cards. The SVMi-8 provides up to 8 ports of
voice mail processing while the SVMi-4 provides 4 ports of voice
processing. Since these voice mails are integrated into your system
they provide users with features such as one touch call record, answering
machine emulation, voice mail box administration and interactive display
prompts.
Tenant Service
The iDCS 100 supports two forms of tenant service as detailed below:
SYSTEM SPLITTING
In System Splitting, each tenant is totally separate in the system
and no intercom calling between tenants is permitted.
PORT SPLITTING
In this form of Tenant Service system, programming is used to allow
or deny access to making and receiving calls on a per station basis.
This feature allows common items in the system such as Operator Group
and LCR, to be used by everyone on the system, while ensuring that
each company can only access their own lines and incoming calls.
Walking Class of Service
This feature allows users to make calls or use features from a station
that is restricted. After the call is completed, the station returns
to its originally programmed class of service.
Least Cost Routing (LCR)
Least Cost Routing (LCR) allows the iDCS 100 to automatically select the
most cost effective route for the outside number dialed by any station.
Multi Language Display
Allows any station user the option of using English, Spanish or French
languages on their display.
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