How it Works
Samsung
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Galaxy Note5
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Table of contents
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Samsung Galaxy Note 5 Owner's Guide

User Guide
[UG template version 15b]
[Sprint-Samsung-Note5-UM-Eng-081915-FINAL]

Table of Contents

Introduction ................................................................................................................................................... 1
About the User Guide ........................................................................................................................... 1
Access Instructions on Phone ............................................................................................................... 1
Get Started .................................................................................................................................................... 4
Parts and Functions .............................................................................................................................. 4
Charge the Battery ................................................................................................................................ 6
Turn Your Phone On and Off ................................................................................................................ 7
Use the Touchscreen ............................................................................................................................ 8
Activate Your Phone ........................................................................................................................... 12
Complete the Setup Screens .............................................................................................................. 13
Basic Operations ......................................................................................................................................... 15
Basics .................................................................................................................................................. 15
S Pen .................................................................................................................................................. 18
Air Command ...................................................................................................................................... 19
Applications ......................................................................................................................................... 29
Phone Number .................................................................................................................................... 34
Airplane Mode ..................................................................................................................................... 35
TOC i
Enter Text ............................................................................................................................................ 37
Google Account ................................................................................................................................... 39
Google Play Store ............................................................................................................................... 50
Lock and Unlock Your Screen ............................................................................................................ 58
Update Your Phone............................................................................................................................. 60
Your Phone Interface .................................................................................................................................. 65
Home Screen Basics........................................................................................................................... 65
Status Bar and Notification Panel ....................................................................................................... 67
Customize the Home Screen .............................................................................................................. 75
Phone App .................................................................................................................................................. 80
Place and Answer Calls ...................................................................................................................... 80
TOC ii
Optional Services ................................................................................................................................ 91
Call Settings ...................................................................................................................................... 106
Contacts .................................................................................................................................................... 109
Contacts Screen Layout .................................................................................................................... 109
Add a Contact ................................................................................................................................... 110
View Contacts ................................................................................................................................... 114
Edit a Contact .................................................................................................................................... 115
Delete a Contact ............................................................................................................................... 117
Share a Contact ................................................................................................................................ 118
Profile Sharing ................................................................................................................................... 120
Import Contacts ................................................................................................................................. 122
Back Up Contacts ............................................................................................................................. 123
Messaging and Internet ............................................................................................................................. 125
Text and Multimedia Messaging ....................................................................................................... 125
TOC iii
Gmail ................................................................................................................................................. 137
Email ................................................................................................................................................. 152
Data Services General Information (LTE and 3G Networks) ............................................................ 168
Browser ............................................................................................................................................. 173
Chrome Browser ............................................................................................................................... 179
Camera and Video .................................................................................................................................... 181
Camera Overview ............................................................................................................................. 181
TOC iv
Take Pictures and Record Videos .................................................................................................... 182
View Pictures and Videos Using Gallery .......................................................................................... 187
Edit Pictures ...................................................................................................................................... 190
Share Pictures and Videos ............................................................................................................... 201
Camera Options and Settings ........................................................................................................... 208
Useful Apps and Features ......................................................................................................................... 214
Sprint Zone ........................................................................................................................................ 214
Sprint Family Locator ........................................................................................................................ 214
Sprint Fun & Games.......................................................................................................................... 215
Sprint TV & Movies ........................................................................................................................... 215
Sprint Music Plus .............................................................................................................................. 216
Calculator .......................................................................................................................................... 216
Calendar ............................................................................................................................................ 218
TOC v
Clock ................................................................................................................................................. 226
Galaxy Apps ...................................................................................................................................... 230
Gallery ............................................................................................................................................... 230
Google Hangouts .............................................................................................................................. 232
Google Maps ..................................................................................................................................... 233
Google Play Movies & TV ................................................................................................................. 235
Google Play Music ............................................................................................................................ 236
Google Search .................................................................................................................................. 239
Facebook .......................................................................................................................................... 241
Instagram .......................................................................................................................................... 242
Messenger ........................................................................................................................................ 242
Microsoft Excel .................................................................................................................................. 243
Microsoft OneDrive ........................................................................................................................... 243
Microsoft OneNote ............................................................................................................................ 243
Microsoft PowerPoint ........................................................................................................................ 243
Microsoft Word .................................................................................................................................. 244
Milk Music ......................................................................................................................................... 244
Music ................................................................................................................................................. 244
My Files ............................................................................................................................................. 248
S Health ............................................................................................................................................ 249
S Note App ........................................................................................................................................ 251
S Voice .............................................................................................................................................. 252
Samsung Pay .................................................................................................................................... 253
Scrapbook ......................................................................................................................................... 253
SideSync ........................................................................................................................................... 254
Video ................................................................................................................................................. 255
Voice Recorder ................................................................................................................................. 255
YouTube ............................................................................................................................................ 258
TOC vi
1Weather ........................................................................................................................................... 260
Amazon ............................................................................................................................................. 260
App Spotlight ..................................................................................................................................... 260
Lookout ............................................................................................................................................. 261
Messaging Plus ................................................................................................................................. 261
NASCAR Mobile ................................................................................................................................ 261
NBA Game Time ............................................................................................................................... 261
NextRadio ......................................................................................................................................... 261
Pages Manager ................................................................................................................................. 262
Samsung+ ......................................................................................................................................... 262
Samsung Gear .................................................................................................................................. 262
Uber .................................................................................................................................................. 262
Connectivity ............................................................................................................................................... 263
Transfer Files Between Your Phone and a Computer ...................................................................... 263
Wi-Fi .................................................................................................................................................. 265
Bluetooth ........................................................................................................................................... 271
Global Services ......................................................................................................................................... 280
Set the Communications Method for Global Use .............................................................................. 280
Select a Carrier ................................................................................................................................. 281
Activate Sprint Worldwide Service on Your Account ........................................................................ 282
Your Phone’s SIM Card for International GSM Roaming ................................................................. 282
Enable Global Roaming Mode .......................................................................................................... 283
Make and Receive Worldwide Calls ................................................................................................. 285
Sprint International Voicemail Service .............................................................................................. 286
TOC vii
International Data Roaming .............................................................................................................. 288
Contact Sprint for Assistance with International Service .................................................................. 288
Settings ..................................................................................................................................................... 291
Basic Settings ................................................................................................................................... 291
Wi-Fi Calling Settings ........................................................................................................................ 294
Wi-Fi Settings Menu .......................................................................................................................... 296
Bluetooth Settings ............................................................................................................................. 298
Hotspot Settings ................................................................................................................................ 300
Airplane Mode ................................................................................................................................... 303
Data Usage Settings ......................................................................................................................... 304
Mobile Networks Settings ................................................................................................................. 306
NFC and Payment ............................................................................................................................. 307
More Connection Settings ................................................................................................................. 310
Sounds and Notifications Settings .................................................................................................... 325
Display Settings ................................................................................................................................ 332
S Pen Settings .................................................................................................................................. 334
Motions and Gestures ....................................................................................................................... 335
Applications Settings ......................................................................................................................... 336
TOC viii
Wallpaper .......................................................................................................................................... 356
Themes ............................................................................................................................................. 357
Lock Screen and Security Settings ................................................................................................... 359
Privacy and Safety ............................................................................................................................ 370
Easy Mode ........................................................................................................................................ 377
Accessibility Settings......................................................................................................................... 379
Add Accounts .................................................................................................................................... 386
Backup and Reset ............................................................................................................................. 389
Language and Input Settings ............................................................................................................ 392
Battery Settings ................................................................................................................................. 396
Storage Settings ................................................................................................................................ 399
Date and Time Settings .................................................................................................................... 400
Help ................................................................................................................................................... 402
TOC ix
Activate This Device .......................................................................................................................... 403
System Update .................................................................................................................................. 404
About Device ..................................................................................................................................... 404
For Assistance .......................................................................................................................................... 407
Sprint Account Information and Help ................................................................................................ 407
Copyright Information ........................................................................................................................ 409
Index .......................................................................................................................................................... 410
TOC x

Introduction

The following topics describe the basics of using this guide and your new phone.

About the User Guide

Thank you for purchasing your new Samsung Galaxy® Note 5. The following topics explain how best to use this guide to get the most out of your phone.
Before Using Your Phone
Read Get Started and Basic Operations thoroughly for proper usage. Accessible services may be limited by subscription contract conditions.
Descriptions in the User Guide
Note that most descriptions in this guide are based on your phone's setup at the time of purchase. Unless otherwise noted, instructions begin from the phone's home screen, which is displayed by pressing the Home key. Some operation descriptions may be simplified.
Screenshots and Key Labels
Screenshots in the user guide may appear differently on your phone. Key labels in the user guide are simplified for description purposes and differ from your phone's display.
Other Notations
In the user guide, the phone may be referred to either as “phone,” “device,” or “handset.”

Access Instructions on Phone

Whether you're new to Android or just new to your Galaxy Note 5, your phone can help you learn how to use it.

Access Help

Use the phone's Help menu to learn about your phone.
Introduction 1
1. Press to display the home screen.
2. From home, tap Apps > Settings > Help .
3. Tap a topic to view its contents, or tap Search to search for a topic.

Get Support from Sprint Zone

In addition to your phone's built-in Help menu, you can also access support for your phone and service through the preloaded Sprint Zone app.
1. From home, tap Apps > Sprint Zone .
Introduction 2
2. From the Sprint Zone main page, tap Support.
3. Tap a topic to view its contents.
Introduction 3
Part
Description
Rear camera
Take pictures and videos.
Back key
Return you to the previous screen, or close a dialog box, options menu, the notification panel, or onscreen keyboard.
Earpiece
Listen to calls and automated prompts when using the phone.
Flash
Help illuminate subjects in low-light environments when the camera is focusing and capturing a picture or video.
Front camera
Takes pictures and records videos while facing the screen, and allows you to video conference.

Get Started

The following topics give you all the information you need to set up your phone and wireless service the first time.

Parts and Functions

These topics illustrate your phone’s primary parts and key functions.
Phone Layout
The following illustration outlines your phone’s primary external features and buttons.
Get Started 4
Part
Description
Headset jack
Plug in a headset for convenient, hands-free conversations.
Heart rate monitor
Measure your heart rate via your fingertip when using the S Health app.
Home key/fingerprint sensor
Return you to the home screen. Press and hold to open Google Search/Google Now. Use to register fingerprints for security.
LED indicator
The LED indicator blinks or glows when charging, to indicate low battery, to announce new notifications, and when voice recording.
Microphone
Transmit your voice for phone calls or record your voice or ambient sounds for voice recordings and videos. There are two microphones, one on the top and one on the bottom.
Power key
Turn the phone or screen on or off, or switch your phone to silent mode, vibration mode, or airplane mode.
Proximity sensors
Detect when objects are close to the screen. For example, when you hold the phone to your ear while on a phone call, the sensors temporarily lock the screen to prevent accidental screen touches.
Recent apps key
Access recently used apps.
S Pen
Storage compartment for the S Pen.
SIM card
Location of the SIM card.
Speaker
Play ringtones and sounds. The speaker also lets you hear the caller’s voice in speakerphone mode.
Touchscreen
Display information needed to operate your phone, such as the call status, the Contacts list, and the date and time. Also provides one-tap access to all of your features and applications.
USB charger/accessory port
Connect the phone to the charger via a USB cable.
Volume keys
Adjust the ringtone or media volume or adjust the voice volume during a call.
CAUTION! Inserting an accessory into the incorrect jack may damage the phone.
Get Started 5

Charge the Battery

Follow these instructions to charge your phone’s battery using either the included charging head and USB cable or via a USB connection on your computer.
Note: This device is also compatible with Samsung-approved wireless charging devices--sold separately. Note: This phone has an integrated battery that cannot be removed by the user.
Battery Cautions
Caution: Use only Samsung-approved charging devices. Samsung accessories are designed to
maximize battery life. Using other accessories may invalidate your warranty and may cause damage. Storage: Avoid storing or leaving the phone with no battery charge remaining. Saved information and
settings may become lost or changed, or the phone may become unusable. Charge once every six months before storing or leaving unused for a long period.
Charge Using the AC Adapter
For fastest charging times, use the Adaptive Fast Charging charger that came with your phone. This charger provides faster charging only when connected to devices that have Adaptive Fast Charging.
1. Plug the USB cable into the USB charger/accessory port on the bottom of your phone.
2. Plug the other end of the USB cable into the charging head.
3. Plug the charging head into an electrical outlet.
4. After charging, disconnect the phone from the charger. Unplug the charging head from the outlet, and remove the micro USB cable from the phone
and the charging head.
Get Started 6
Charge Using a PC Connection
Before using a PC connection to charge your phone, ensure that the computer is turned on. Depending on the type of connection, your phone’s battery may not charge.
1. Insert the small end of the USB cable into the USB charger/accessory port on the bottom of your phone.
2. Insert the large end of the USB cable into a USB port on your computer.
3. After charging, remove the USB cable from both the phone and the computer.

Turn Your Phone On and Off

The instructions below explain how to turn your phone on and off.
Turn Your Phone On
■ Press and hold the Power key.
Get Started 7
Your phone will power on. Depending on the settings, you may see the lock screen.
See Lock and Unlock Your Screen and Screen Lock for information about using the screen
lock.
The first time you turn the phone on, you will see the startup screens. See Complete the
Setup Screens for details.
If your phone is not yet activated, see Activate Your Phone for more information.
Turn Your Phone Off
1. Press and hold the Power key to open the phone options menu.
2. Tap Power off > Power off to turn the phone off.
Your phone will power off. Your screen remains blank while your phone is off (unless the battery is charging).
Note: If your device is not responding, press and hold both the Power and Volume Down keys simultaneously for more than seven seconds to restart the device.

Use the Touchscreen

Your phone’s touchscreen lets you control actions through a variety of touch gestures.
Get Started 8
Tap or Touch
When you want to type using the onscreen keyboard, select items onscreen such as application and settings icons, or press onscreen buttons, simply tap or touch them with your finger.
Touch and Hold
To open the available options for an item (for example, a contact or link in a Web page), touch and hold the item.
Get Started 9
Swipe or Slide
To swipe or slide means to quickly drag your finger vertically or horizontally across the screen.
Drag
To drag, press and hold your finger with some pressure before you start to move your finger. While dragging, do not release your finger until you have reached the target position.
Flick
Flicking the screen is similar to swiping, except that you need to move your finger in light, quick strokes. This finger gesture is always in a vertical direction, such as when flicking the contacts or message list.
Get Started 10
Rotate
For most screens, you can automatically change the screen orientation from portrait to landscape by turning the phone sideways. When entering text, you can turn the phone sideways to bring up a bigger keyboard. See Enter Text for more details.
Note: Screen rotation must be enabled for the screen orientation to automatically change. To enable screen rotation, slide your finger down from the status bar to display the notification panel, and then tap
Auto rotate to enable the option.
Pinch and Spread
"Pinch" the screen by moving two fingers inward to zoom out, or "spread" by moving two fingers outward to zoom in.
Get Started 11

Activate Your Phone

Follow the instructions below to activate your phone if it has not already been activated. Depending on your account or how and where you purchased your phone, it may be ready to use or you may need to activate it on your Sprint account.
● If you purchased your phone at a Sprint Store, it is probably activated and ready to use.
● If you received your phone in the mail and it is for a new Sprint account or a new line of service, it
is designed to activate automatically. When you turn the phone on for the first time, you should see a Hands Free Activation
screen, which may be followed by a PRL Update screen and a Firmware Update screen. Follow the prompts to continue.
● If you received your phone in the mail and you are activating a new phone for an existing number on your account (you’re swapping phones), you can activate on your computer online or directly on your phone.
Activate on your computer:
• Go to sprint.com/activate and complete the online instructions to activate your phone.
Activate on your phone:
• Turn on your new phone. (Make sure the old one is turned off.) Your phone will automatically attempt Hands-Free Activation.
• Tap Activate to override auto-activation and start the manual activation wizard.
• Follow the onscreen prompts to complete the activation process.
To confirm activation, make a phone call. If your phone is still not activated, visit sprint.com/support for assistance. If you do not have access to the Internet, call Sprint Customer Service at 1-888-211-4727 from another phone.
Get Started 12
Tip: Do not press the Power key while the phone is being activated. Pressing the Power key cancels the activation process.
Note: If you are having any difficulty with activation, visit sprint.com/support.

Complete the Setup Screens

The setup screens help you set up certain features and preferences on your phone. Once your phone has been turned on, you will see a Welcome message. You can then complete the setup process.
Note: You may be able to complete the setup screens before your phone has been activated on your Sprint account.
1. At the Welcome screen, choose options, and then tap to begin setup:
Language: Choose the default language for your phone’s operation. Accessibility: Configure settings to access settings to improve the accessibility of your
phone’s features if you are visually impaired or hard of hearing.
Emergency call: Make an emergency call.
2. Follow the prompts to complete setup for each topic. Tap Next, or the right arrow, to move through the steps. You can skip options to continue to the next one. During setup, you may see these options:
Note: Screens may vary based on the activation status of your phone.
Wi-Fi: By default, your phone prompts you to use Wi-Fi when accessing data services. Tap a
Wi-Fi access point to connect to it, or you can continue setup using your phone’s connection to the wireless network.
Terms and conditions: Read the End User License Agreement (EULA) and then tap Agree
to confirm that you understand and agree to it terms and conditions. If you do not agree to the EULA, you cannot continue with setup.
• If you consent to provide diagnostic and usage data to Samsung, tap the check box.
Hands Free Activation: Automatically connect to Sprint network and set up voice and data
services.
• After Hands Free Activation completes, tap OK to continue.
• You may see a message indicating your phone needs to restart. Tap OK again and wait
for your phone to restart.
Tap & Go: Quickly copy any Google Accounts, backed up apps, and data from your existing
Android device. Follow the prompts to use Tap & Go, or tap Skip to continue setup.
Add your account (Google): Your phone uses your Google Account to provide access to
many features and apps. Complete the steps to sign in to your current Google Account, or
Get Started 13
sign up for a new Google Account right from your phone. You can also skip signing in to your Google Account, or sign in later.
• To sign in to an existing Google Account, you will need your account name (Gmail address) and password.
• For both new and existing accounts, you will need to review and accept the Terms of Service and Privacy Policy by tapping Accept when prompted.
Name: Enter your First and Last name, to personalize Google features and apps.  Protect your phone: Set up a screen lock to prevent others from using the phone without
your permission.
Google services: Select Google service preferences, including Backup & Restore, Location
and Communication options.
Samsung account: Some apps and features use your Samsung account. You can sign in to
your Samsung account, or follow the prompts to create a new account.
• To sign in to or set up a Samsung account, you will have to review and agree to the Terms and Conditions by tapping Agree when prompted.
Set wake-up command: Enable S Voice to easily wake up your device, open apps, make
calls, and more.
Add fingerprint: Register your fingerprint to unlock your device and sign in to services
securely without entering your password,
Easy mode: Easy mode offers a simpler home screen layout, with larger text and icons. Tap
ON/OFF to turn on Easy mode. You can also choose Easy mode from Settings at any time.
3. Tap Finish to complete setup.
Your phone is now set up for use. If you skipped any part of the setup, you can access
additional options through the Apps list or through Settings.
Note: You do not need to sign up for a Google Account to use your phone. However, to download apps from the Google Play store app, you must link your phone to a Google Account.
Get Started 14

Basic Operations

The following topics outline basic features and operations of your phone.

Basics

The following topics offer an overview of your phone’s basic operations.

Home Screen and Applications (Apps) List

Most of your phone’s operations originate from the home screen or the apps list.
1. From any screen, press the Home key to display the home screen.
2. Tap Apps to display the apps list.
For information about using the home screen, see Home Screen Basics.
Select Options and Navigate Screens
Tap icons, onscreen keys, and other items to open or activate the assigned function.
● Tap the Back key to return to the previous screen.
Recent Applications
You can display a list of recently used applications using the recent apps key.
Basic Operations 15
● Tap the Recent apps key to view a list of recently used applications.

Phone Settings Menu

You can customize your phone’s settings and options through the Settings menu.
■ From home, tap Apps > Settings .
– or –
Drag the notification panel down and tap Settings .
The Settings menu displays.
For more information, see Settings.

Portrait and Landscape Screen Orientation

The default orientation for your phone’s screen is portrait (vertical), but many apps will change to landscape orientation (widescreen) when you rotate the phone sideways.
Basic Operations 16
Turn Screen Rotation On or Off
1. Open the notification panel by dragging down from the top of the screen.
2. Tap Auto rotate to turn the option on or off.
You may need to scroll left or right to see the Auto rotate option.
If the Auto rotate option is not available, tap Edit to display the full options list.  Not all screens will adjust for landscape orientation.

Capture Screenshots

You can use your phone’s power and Home keys to capture screenshots.
■ Press and hold the Power key and Home key at the same time to capture a screenshot of the
current screen.
The current screenshot will be captured and stored in the Screenshots album in the phone’s
Gallery. From home, tap Apps > Gallery .
Depending on your settings, you may also capture a screenshot by swiping your palm across the screen from side to side.
To set up palm swipe screen capture:
1. From home, tap Apps > Settings .
2. Tap Motions and gestures and then tap ON/OFF next to Palm swipe to capture.
Basic Operations 17

S Pen

Use S Pen and your phone to create and collaborate. With S Pen, you can:
● Write directly into a Gmail message.
● Write directly on the calendar.
● Annotate documents (Word, Excel, PPT, PDF).
● Quickly open S Note from any screen.
Removing S Pen from Your Phone
S Pen is stored in your phone to keep it protected and easy to locate.
■ Push the S Pen in to release it, and then slide it from your phone using the notch on the end.
Caution: When you insert the S Pen into the slot, insert the S Pen’s nib first. Failure to do so can cause the S Pen to become stuck. Forcefully detaching the S Pen from the slot may cause damage to the S Pen and your device.
Basic Operations 18

S Pen Options

Configure S Pen settings, including options for gestures and sounds, and for tracking S Pen when it is not stored in your phone.
■ To access S Pen Settings, tap Apps > Settings > S Pen .
Note: For more information about S Pen settings, see S Pen Settings.

Air View

Hover the S Pen over items on the screen to display more information:
● Information preview: Preview information, extend text, or enlarge pictures by hovering your pen over the screens.
● Icon labels: View the labels of icons by hovering your pen over them.
● List scrolling: Scroll up or down lists by holding the pen over the top or bottom edge of the
screen.
● Link preview: Hover your pen over a link to preview the linked content.
● Air menu: Hover your pen over the action button to attach or insert content, attach contacts, or
add recipients to a message.
Note: The preview function is only available when the S Pen’s pointer is a solid color.
Configure Air View
Enable Air view features, and learn about using them.
■ From home, tap Apps > Settings > S Pen > Air view.

Air Command

Air command allows you to quickly activate frequently‑used applications or perform actions.
■ To launch the Air command menu, remove the S Pen from the S Pen slot, hold the S Pen near
the screen so that the pointer appears, and then press the S Pen button once.
Basic Operations 19
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