Samsung Galaxy A9 Pro User Guide
USER MANUAL
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English. 01/2019. Rev.1.0
www.samsung.com/sec
Table of Contents
Basics
4 Read me first
6 Device overheating situations and
solutions
10 Device layout and functions
14 Battery
17 SIM or USIM card (nano-SIM card)
20 Turning the device on and off
21 Initial setup
24 Samsung account
26 Transferring data from your previous
device
30 Understanding the screen
43 Notification panel
45 Entering text
66 Reminder
70 Phone
75 Contacts
80 Messages
84 Internet
86 Email
87 Camera
111 Gallery
118 Multi window
123 Samsung Members
124 Samsung Notes
125 Calendar
126 Samsung Health
130 DMB
131 Radio
Apps and features
48 Installing or uninstalling apps
50 Bixby
59 Bixby Vision
64 Bixby Home
132 Voice Recorder
133 My Files
134 Clock
135 Calculator
136 Game Launcher
139 SmartThings
144 Sharing content
145 Google apps
2
Table of Contents
Settings
147 Introduction
147 Connections
148 Wi-Fi
150 Bluetooth
152 Data saver
152 NFC and payment
155 Mobile Hotspot and Tethering
156 More connection settings
159 Sounds and vibration
160 Dolby Atmos (surround sound)
161 Notifications
161 Display
162 Screensaver
163 Wallpapers and themes
Appendix
191 Troubleshooting
163 Advanced features
165 Dual Messenger
166 Device maintenance
169 Apps
169 Lock screen
170 Smart Lock
170 Biometrics and security
171 Face recognition
174 Fingerprint recognition
177 Samsung Pass
181 Secure Folder
185 Cloud and accounts
186 Backup and restore
187 Google
187 Accessibility
188 General management
189 Software update
190 User manual
190 About phone
3
Basics
Read me first
Please read this manual before using the device to ensure safe and proper use.
•
Descriptions are based on the device’s default settings.
•
Some content may differ from your device depending on the region, service provider,
model specifications, or device’s software.
•
Content (high quality content) that requires high CPU and RAM usage will affect the
overall performance of the device. Apps related to the content may not work properly
depending on the device’s specifications and the environment that it is used in.
•
Samsung is not liable for performance issues caused by apps supplied by providers other
than Samsung.
•
Samsung is not liable for performance issues or incompatibilities caused by edited
registry settings or modified operating system software. Attempting to customise the
operating system may cause the device or apps to work improperly.
•
Software, sound sources, wallpapers, images, and other media provided with this device
are licensed for limited use. Extracting and using these materials for commercial or other
purposes is an infringement of copyright laws. Users are entirely responsible for illegal
use of media.
•
You may incur additional charges for data services, such as messaging, uploading and
downloading, auto-syncing, or using location services depending on your data plan. For
large data transfers, it is recommended to use the Wi-Fi feature.
•
Default apps that come with the device are subject to updates and may no longer be
supported without prior notice. If you have questions about an app provided with
the device, contact a Samsung Service Centre. For user-installed apps, contact service
providers.
•
Modifying the device’s operating system or installing softwares from unofficial sources
may result in device malfunctions and data corruption or loss. These actions are violations
of your Samsung licence agreement and will void your warranty.
4
Basics
•
Depending on the region or service provider, a screen protector is attached for protection
during production and distribution. Damage to the attached screen protector is not
covered by the warranty.
•
You can see the touchscreen clearly even in strong outdoor sunlight by automatically
adjusting the contrast range based on the surrounding environment. Due to the nature
of the product, displaying fixed graphics for extended periods may result in afterimages
(screen burn-in) or ghosting.
–
It is recommended not to use fixed graphics on part or all of the touchscreen for
extended periods and turn off the touchscreen when not using the device.
–
You can set the touchscreen to turn off automatically when you are not using it.
Launch the
of time you want the device to wait before turning off the touchscreen.
–
To set the touchscreen to automatically adjust its brightness based on the
surrounding environment, launch the
brightness
•
Depending on the region or model, some devices are required to receive approval from
the Federal Communications Commission (FCC). If your device is approved by the FCC,
you can view the FCC ID of the device. To view the FCC ID, launch the
About phone
tap
Settings
.
→
app, tap
Status
.
Display
→
Screen timeout
Settings
app and tap
, and then select the length
Display
→
Auto
Settings
app and
Instructional icons
Warning: situations that could cause injury to yourself or others
Caution: situations that could cause damage to your device or other equipment
Notice: notes, usage tips, or additional information
5
Basics
Device overheating situations and solutions
When the device heats up while charging the battery
While charging, the device and the charger may become hot. During wireless charging or fast
charging, the device may feel hotter to the touch. This does not affect the device’s lifespan or
performance and is in the device’s normal range of operation. If the battery becomes too hot,
the charger may stop charging.
Do the following when the device heats up:
•
Disconnect the charger from the device and close any running apps. Wait for the
device to cool down and then begin charging the device again.
•
If the lower part of the device overheats, it could be because the connected USB
cable is damaged. Replace the damaged USB cable with a new Samsung-approved
one.
•
When using a wireless charger, do not place foreign materials, such as metal objects,
magnets, and magnetic stripe cards, between the device and the wireless charger.
The wireless charging or fast charging feature is only available on supported models.
6
Basics
When the device heats up during use
When you use features or apps that require more power or use them for extended periods,
your device may temporarily heat up due to increased battery consumption. Close any
running apps and do not use the device for a while.
The following are examples of situations in which the device may overheat. Depending on
the functions and apps you use, these examples may not apply to your model.
•
During the initial setup after purchase or when restoring data
•
When downloading large files
•
When using apps that require more power or using apps for extended periods
–
When playing high-quality games for extended periods
–
When recording videos for extended periods
–
When streaming videos while using the maximum brightness setting
–
When connecting to a TV
•
While multitasking (or, when running many apps in the background)
–
When using Multi window
–
When updating or installing apps while recording videos
–
When downloading large files during a video call
–
When recording videos while using a navigation app
•
When using large amount of data for syncing with the cloud, email, or other accounts
•
When using a navigation app in a car while the device is placed in direct sunlight
•
When using the mobile hotspot and tethering feature
•
When using the device in areas with weak signals or no reception
•
When charging the battery with a damaged USB cable
•
When the device’s multipurpose jack is damaged or exposed to foreign materials, such as
liquid, dust, metal powder, and pencil lead
•
When you are roaming
7
Basics
Do the following when the device heats up:
•
Keep the device updated with the latest software.
•
Conflicts between running apps may cause the device to heat up. Restart the device.
•
Deactivate the Wi-Fi, GPS, and Bluetooth features when not using them.
•
Close apps that increase battery consumption or that run in the background when
not in use.
•
Delete unnecessary files or unused apps.
•
Decrease the screen brightness.
•
If the device overheats or feels hot for a prolonged period, do not use it for a while. If
the device continues to overheat, contact a Samsung Service Centre.
Device limitations when the device overheats
When the device heats up, the features and performance may be limited or the device may
turn off to cool down. The feature is only available on supported models.
•
If the device becomes hotter than usual, a device overheating message will appear. To
lower the device’s temperature, the screen brightness and the performance speed will be
limited and battery charging will stop. Running apps will be closed and you will only be
able to make emergency calls until the device cools down.
•
If the device overheats or feels hot for a prolonged period, a power off message will
appear. Turn off the device, and wait until it cools down.
8
Basics
Precautions for operating environment
Your device may heat up due to the environment in the following conditions. Use caution to
avoid shortening the battery’s lifespan, damaging the device, or causing a fire.
•
Do not store your device in very cold or very hot temperatures.
•
Do not expose your device to direct sunlight for extended periods.
•
Do not use or store your device for extended periods in very hot areas, such as inside a
car in the summertime.
•
Do not place the device in any areas that may overheat, such as on an electric heating
mat.
•
Do not store your device near or in heaters, microwaves, hot cooking equipment, or high
pressure containers.
•
Never use a damaged charger or battery.
9
Basics
Device layout and functions
Package contents
Refer to the quick start guide for package contents.
•
The items supplied with the device and any available accessories may vary
depending on the region or service provider.
•
The supplied items are designed only for this device and may not be compatible
with other devices.
•
Appearances and specifications are subject to change without prior notice.
•
You can purchase additional accessories from your local Samsung retailer. Make
sure they are compatible with the device before purchase.
•
Use only Samsung-approved accessories. Using unapproved accessories may cause
the performance problems and malfunctions that are not covered by the warranty.
•
Availability of all accessories is subject to change depending entirely on
manufacturing companies. For more information about available accessories, refer
to the Samsung website.
•
The supplied earphones (USB Type-C) which support analog output are designed
only for this device. They may not be compatible with other devices that use
different audio output method.
10
Basics
Speaker
Device layout
Front camera
Proximity/Light sensor
SIM card tray
Volume key
Bixby key
Power key
Earphone jack /
Multipurpose jack (USB
Type-C)
Touchscreen
11
Basics
GPS antenna
Rear camera (Triple)
NFC antenna
Flash
Fingerprint recognition
sensor
Main antenna
Speaker Microphone
•
When using the speakers, such as when playing media files or using speakerphone,
do not place the device close to your ears.
•
Be careful not to expose the camera lens to a strong light source, such as direct
sunlight. If the camera lens is exposed to a strong light source, such as direct
sunlight, the camera image sensor may be damaged. A damaged image sensor is
irreparable and will cause dots or spots in pictures.
•
If you use the device with its glass or acrylic body broken, there may be a risk of
injury. Use the device only after it has been repaired at a Samsung Service Centre.
12
Basics
•
Connectivity problems and battery drain may occur in the following situations:
–
If you attach metallic stickers on the antenna area of the device
–
If you attach a device cover made with metallic material to the device
–
If you cover the device’s antenna area with your hands or other objects while
using certain features, such as calls or the mobile data connection
•
Using a Samsung-approved screen protector is recommended. Unapproved screen
protectors may cause the sensors to malfunction.
•
Do not cover the proximity/light sensor area with screen accessories, such as a
screen protector or stickers. Doing so may cause the sensor to malfunction.
•
Do not allow water to contact the touchscreen. The touchscreen may malfunction
in humid conditions or when exposed to water.
Hard keys
Bixby key
Key Function
•
Press and hold to turn the device on or off.
Power
•
Press to turn on or lock the screen.
•
Press to launch Bixby. Refer to Bixby for more information.
Bixby
•
Press and hold to start a conversation with Bixby. Refer to Bixby for
more information.
Volume key
Power key
Volume
•
Press to adjust the device volume.
13
Basics
Soft buttons
Recents button
When you turn on the screen, the soft buttons will appear at the bottom of the screen. The
soft buttons are set to the Recents button, Home button, and Back button by default. Refer to
Navigation bar (soft buttons) for more information.
Back button
Home button
Battery
Charging the battery
Charge the battery before using it for the first time or when it has been unused for extended
periods.
Use only Samsung-approved chargers, batteries, and cables. Unapproved chargers or
cables can cause the battery to explode or damage the device.
•
Connecting the charger improperly may cause serious damage to the device. Any
damage caused by misuse is not covered by the warranty.
•
Use only USB Type-C cable supplied with the device. The device may be damaged
if you use Micro USB cable.
To save energy, unplug the charger when not in use. The charger does not have a
power switch, so you must unplug the charger from the electric socket when not in
use to avoid wasting power. The charger should remain close to the electric socket
and easily accessible while charging.
14
Basics
Connect the USB cable to the USB power adaptor.
1
Plug the USB cable into the device’s multipurpose jack.
2
Plug the USB power adaptor into an electric socket.
3
After fully charging, disconnect the charger from the device. Then, unplug the charger
4
from the electric socket.
Reducing the battery consumption
Your device provides various options that help you conserve battery power.
•
Optimise the device using the device maintenance feature.
•
When you are not using the device, turn off the screen by pressing the Power key.
•
Activate power saving mode.
•
Close unnecessary apps.
•
Deactivate the Bluetooth feature when not in use.
•
Deactivate auto-syncing of apps that need to be synced.
•
Decrease the backlight time.
•
Decrease the screen brightness.
15
Basics
Battery charging tips and precautions
•
When the battery power is low, the battery icon appears empty.
•
If the battery is completely discharged, the device cannot be turned on immediately
when the charger is connected. Allow a depleted battery to charge for a few minutes
before turning on the device.
•
If you use multiple apps at once, network apps, or apps that need a connection to
another device, the battery will drain quickly. To avoid losing power during a data
transfer, always use these apps after fully charging the battery.
•
Using a power source other than the charger, such as a computer, may result in a slower
charging speed due to a lower electric current.
•
The device can be used while it is charging, but it may take longer to fully charge the
battery.
•
If the device receives an unstable power supply while charging, the touchscreen may not
function. If this happens, unplug the charger from the device.
•
While charging, the device and the charger may heat up. This is normal and should not
affect the device’s lifespan or performance. If the battery gets hotter than usual, the
charger may stop charging.
•
If you charge the device while the multipurpose jack is wet, the device may be damaged.
Thoroughly dry the multipurpose jack before charging the device.
•
If the device is not charging properly, take the device and the charger to a Samsung
Service Centre.
16
Basics
Fast charging
The device has a built-in fast charging feature. You can charge the battery more quickly while
the device or its screen is turned off.
Increasing the charging speed
To increase the charging speed, turn the device or its screen off when you charge the battery.
While charging the battery when the device is turned off, the
If the fast charging feature is not activated, launch the
→
Battery
activate it.
→ →
•
You cannot use the built-in fast charging feature when you charge the battery
using a standard battery charger.
•
If the device heats up or the ambient air temperature rises, the charging speed may
decrease automatically. This is a normal operating condition to prevent damage to
the device.
Advanced settings
, and then tap the
Settings
Fast cable charging
icon appears on the screen.
app, tap
SIM or USIM card (nano-SIM card)
Installing the SIM or USIM card
Device maintenance
switch to
Insert the SIM or USIM card provided by the mobile telephone service provider.
•
Use only a nano-SIM card.
•
Use caution not to lose or let others use the SIM or USIM card. Samsung is not
responsible for any damages or inconveniences caused by lost or stolen cards.
Some LTE services may not be available depending on the service provider. For more
information about service availability, contact your service provider.
17
Basics
Insert the ejection pin into the hole on the SIM card tray to loosen the tray.
1
Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may
be damaged.
Pull out the SIM card tray gently from the SIM card tray slot.
2
18
Basics
Place the SIM or USIM card on the SIM card tray with the gold-coloured contacts facing
3
downwards.
Gently press the SIM or USIM card into the SIM card tray to secure it.
4
If the card is not fixed firmly into the tray, the SIM card may leave or fall out of the tray.
Insert the SIM card tray back into the SIM card tray slot.
5
•
If you insert the tray into your device while the tray is wet, your device may be
damaged. Always make sure the tray is dry.
•
Fully insert the tray into the tray slot to prevent liquid from entering your device.
Removing the SIM or USIM card
Insert the ejection pin into the hole on the SIM card tray to loosen the tray.
1
Pull out the SIM card tray gently from the SIM card tray slot.
2
Remove the SIM or USIM card.
3
Insert the SIM card tray back into the SIM card tray slot.
4
19
Basics
Turning the device on and off
Press and hold the Power key for a few seconds to turn on the device.
When you turn on your device for the first time or after performing a data reset, follow the onscreen instructions to set up your device.
To turn off the device, press and hold the Power key, and then tap
Follow all posted warnings and directions from authorised personnel in areas where
the use of wireless devices is restricted, such as aeroplanes and hospitals.
Power off
.
Restarting the device
To restart the device, press and hold the Power key, and then tap
If your device is frozen and unresponsive, press and hold the Power key and the Volume
Down key simultaneously for more than 7 seconds to restart it.
Restart
Volume Down key
Power key
.
20
Basics
Emergency mode
You can switch the device to emergency mode to reduce battery consumption. Some apps
and functions will be restricted. In emergency mode, you can make an emergency call, send
your current location information to others, sound an emergency alarm, and more.
Activating emergency mode
To activate emergency mode, press and hold the Power key, and then tap
The usage time left shows the time remaining before the battery power runs
out. Usage time left may vary depending on your device settings and operating
conditions.
Emergency mode
.
Deactivating emergency mode
To deactivate emergency mode, tap →
hold the Power key, and then tap
Emergency mode
Turn off Emergency mode
.
. Alternatively, press and
Initial setup
When you turn on your device for the first time or after performing a data reset, follow the onscreen instructions to set up your device.
•
The initial setup procedures may vary depending on the device’s software and your
region.
•
You can set up your device with Bixby depending on the selected device language.
Turn on the device.
1
21
Basics
Select your preferred device language and select .
2
Select a language.
Select a Wi-Fi network and connect to it.
3
If you do not connect to a Wi-Fi network, you may not be able to set up some device
features during the initial setup.
Follow the on-screen instructions to proceed the initial setup.
4
22
Basics
Set a screen lock method to protect your device. You can protect your personal
5
information by preventing others from accessing your device. To set the screen lock
method later, tap
Sign in to your Samsung account. You can enjoy Samsung services and keep your data
6
up to date and secure across all of your devices. Refer to Samsung account for more
information.
No, thank you
.
Select features you want to use and complete the initial setup.
7
The Home screen will appear.
23
Basics
Samsung account
Introduction
Your Samsung account is an integrated account service that allows you to use a variety of
Samsung services provided by mobile devices, TVs, and the Samsung website. Once your
Samsung account has been registered, you can keep your data up to date and secure across
your Samsung devices with Samsung Cloud, track and control your lost or stolen device, see
tips and tricks from Samsung Members, and more.
Create your Samsung account with your email address.
To check the list of services that can be used with your Samsung account, visit
account.samsung.com. For more information on Samsung accounts, launch the
and tap
Cloud and accounts
→
Accounts
→
Samsung account
→ →
Help
.
Registering your Samsung account
Registering a new Samsung account
If you do not have a Samsung account, you should create one.
Launch the
1
Samsung account
Alternatively, launch the
Tap
2
3
CREATE ACCOUNT
Follow the on-screen instructions to complete creating your account.
Settings
.
app and tap
Settings
.
Cloud and accounts
app and tap .
→
Accounts
→
Add account
Settings
app
→
24
Basics
Registering an existing Samsung account
If you already have a Samsung account, register it to the device.
Launch the
1
Samsung account
Alternatively, launch the
Tap
2
3
4
5
SIGN IN
Enter your Samsung account ID and password and tap
If you forget your account information, tap
account information when you enter the required information.
If you want to verify your Samsung account password via your biometric data, such as
fingerprints, tap
. Refer to Samsung Pass for more information.
Pass
Read and agree to the terms and conditions and tap
Tap
DONE
Settings
.
to finish registering your Samsung account.
app and tap
.
Settings
Verify identity with biometrics instead of password using Samsung
Cloud and accounts
app and tap .
Find ID
or
NEXT
→
Accounts
SIGN IN
Reset password
.
→
.
Add account
. You can find your
→
Removing your Samsung account
When you remove your registered Samsung account from the device, your data, such as
contacts or events, will also be removed.
Launch the
1
Tap
2
Tap
3
Samsung account
REMOVE
Settings
, enter your Samsung account password, and then tap
app and tap
→ →
Remove account
Cloud and accounts
.
→
Accounts
.
REMOVE ACCOUNT
.
25
Basics
Transferring data from your previous device
You can restore your data, such as images, contacts, messages, and apps from Samsung
Cloud. You can also copy them from your previous device via Smart Switch.
•
This feature may not be supported on some devices or computers.
•
Limitations apply. Visit www.samsung.com/smartswitch for details. Samsung
takes copyright seriously. Only transfer content that you own or have the right to
transfer.
Smart Switch
Transfer data between mobile devices via Smart Switch. To use Smart Switch, launch the
Settings
download it from
app and tap
Galaxy Apps
Cloud and accounts
or
Play Store
→
Smart Switch
.
. If you do not have the app,
Transferring data from a mobile device
Transfer data from your previous device to your device wirelessly via Wi-Fi Direct.
On the previous device, launch Smart Switch.
1
If you do not have the app, download it from
On your device, launch the
2
Place the devices near each other.
3
Settings
Galaxy Apps
app and tap
26
or
Play Store
Cloud and accounts
.
→
Smart Switch
.
Basics
On the previous device, tap
4
On the previous device, select an item to transfer and tap
5
On your device, tap
6
Follow the on-screen instructions to transfer data from your previous device.
7
RECEIVE
Send data
.
→
Wireless
.
SEND
.
Transferring backup data from a computer
Transfer data between your device and a computer. You must download the Smart Switch
computer version app from www.samsung.com/smartswitch. Back up data from your
previous device to a computer and import the data to your device.
On the computer, visit www.samsung.com/smartswitch to download Smart Switch.
1
On the computer, launch Smart Switch.
2
If your previous device is not a Samsung device, back up data to a computer using a
program provided by the device’s manufacturer. Then, skip to the fifth step.
27
Basics
Connect your previous device to the computer using the device’s USB cable.
3
On the computer, follow the on-screen instructions to back up data from the device.
4
Then, disconnect your previous device from the computer.
Connect your device to the computer using the USB cable.
5
On the computer, follow the on-screen instructions to transfer data to your device.
6
Viewing imported data
You can view the imported data on the same app from your previous device.
If your new device does not have the same apps to view or play the imported data, the data
will be saved to a similar app. For example, if you import memos and your device does not
have the Memo app, you can view the memos in the
Samsung Notes
app.
Samsung Cloud
Back up data from your previous device to Samsung Cloud and restore the data to your
new device. You can also sync data saved in your device with Samsung Cloud and view data
saved on the Samsung Cloud. You must register and sign in to your Samsung account to use
Samsung Cloud. Refer to Samsung account for more information.
Backing up data
On your previous device, sign in to your Samsung account.
1
Launch the
2
•
Settings
If your device supports Samsung Cloud, launch the
accounts
app, select the backup option, and back up your data.
→
Samsung Cloud
, select your device under
Settings
app, tap
BACKUP AND RESTORE
Cloud and
,
Back up
tap
•
The data backup method may vary depending on your model.
•
Some data will not be backed up. To check which data will be backed up, launch
Settings
the
under
•
To view the backup data in your Samsung account, launch the
Cloud and accounts
RESTORE
BACKUP AND RESTORE
, and then back up your data.
app, tap
, and then tap
Cloud and accounts
, and then tap
→
Samsung Cloud
Restore data
28
→
Samsung Cloud
Back up
, select your device under
.
.
, select your device
Settings
app, tap
BACKUP AND
Basics
Restoring data
On your new device, launch the
1
Cloud
Select your previous device under
2
Tick the data types you want to restore and tap
3
.
Settings
BACKUP AND RESTORE
app and tap
RESTORE
Cloud and accounts
and tap
.
Restore data
→
Samsung
.
Syncing data
You can sync data saved in your device, such as images, videos, and events, with Samsung
Cloud and access it from other devices.
On your new device, launch the
1
.
Settings
→
Sync settings
2
Cloud
Tap →
Settings
.
app and tap
Cloud and accounts
→
Samsung
Tap the switches next to the items you want to sync with.
3
You can check the saved data or change the settings by tapping the
SAMSUNG NOTES
, or
SAMSUNG CLOUD DRIVE
card.
GALLERY
,
29
Basics
Understanding the screen
Controlling the touchscreen
•
Do not allow the touchscreen to come into contact with other electrical devices.
Electrostatic discharges can cause the touchscreen to malfunction.
•
To avoid damaging the touchscreen, do not tap it with anything sharp or apply
excessive pressure to it with your fingertips.
•
It is recommended not to use fixed graphics on part or all of the touchscreen for
extended periods. Doing so may result in afterimages (screen burn-in) or ghosting.
•
The device may not recognise touch inputs close to the edges of the screen, which
are outside of the touch input area.
•
It is recommended to use fingers when you use the touchscreen.
Tapping
Tap the screen.
Tapping and holding
Tap and hold the screen for approximately
2 seconds.
30
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