Samsung DCS Compact II, DCS-816, DCS-408, DCS-408i, DCS-VIP User Manual

SAMSUNG

DCS

KEYSET

USER GUIDE

Publication Information

Samsung Telecoms reserves the right without prior notice to revise information in this publication for any reason.

Samsung Telecoms also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant.

Disclaimer

Samsung Telecoms is not responsible for errors or problems arising from customers not installing, programming or operating their Samsung systems as described in this manual.

Samsung Telecoms (UK) Limited

-- graphic, electronic or mechanical, including recording, taping, photocopy or information retrieval system -- without express written permission of the publisher of this material.

Part No.:12619 Version 2.1

EU Declaration of Conformity (RTTE)

Samsung Electronics Co., Ltd.

259 Gongdan-Dong, Gumi-City Kyungbuk, Korea, 730-030

(factory name, address)

declare under our sole responsibility that the product

Digital Keyphone System "DCS"

to which this declaration relates is in conformity with

RTTE Directive 1999/5/EC ( Annex II ) Low Voltage Directive 73/23/EEC EMC Directive 89/336/EEC:92/31/EEC

By application of the following standards

EN55022 : 1998 Inc A1: 2000*

.........................................................................................

EN61000-3-2:1995 Inc. A1/A2:1998

.........................................................................................

EN61000-3-3:1995, EN61000-4-2:1995 Inc. A1:1998, EN61000-4-3:1996 Inc. A1:1998

.........................................................................................

EN61000-4-4:1995, EN61000-4-5:1995, EN61000-4-6:1996, EN61000-4-8:1993

.........................................................................................

EN61000-4-11:1994, AS/NZS3548:1995

.........................................................................................

EN60950 ; 1992+A1+A2+A3+A4+A11

.........................................................................................

(Manufacturer)

Samsung Electronics Co., Ltd 259, Gongdan-Dong, Gumi-City Kyungbuk, Korea, 730-030

Tae-eok Jang / General Manager

................................................. .................................................................................

(place and date of issue) (name and signature of authorized person)

(Representative in the EU)

Samsung Electronics Euro QA Lab. Blackbushe Business Park Saxony Way, Yateley, Hampshire

GU46 6GG, UK

In-Seop Lee / Manager

................................................. ...............................................................................

(place and date of issue) (name and signature of authorized person)

2001-04-03

2001-03-31

TE Jang

IS Lee

EU Declaration of Conformity (see previous page)

For other directives relevant to DCS Compact II, DCS-816, DCS-408, DCS-408i and DCS-VIP systems, refer to the Samsung website at:

www.samsung-telecoms.co.uk

Intended Use

This digital telephone is intended to be connected to a digital extension of a Samsung DCS telephone system (DCS, DCS Compact II, DCS-816, DCS-408, DCS-408i or DCS-VIP). The connection allows voice communication between the central processor unit and the telephone. It is not intended to be connected to any other telephone system or the public telephone network.

Please read the provided user instructions carefully.

Note for Users Outside the UK

In order to provide as much information as possible on the features and functions of Samsung Digital Keysets, it has been necessary to include some details which are relevant to users in the UK only. Please be aware, therefore, that you may notice some differences in the operation or performance of your keyset if you are located in another country. However, the general operating procedures provided here remain relevant for your keyset.

If you are unsure of any details provided in this user guide, please see your system administrator.

– i –

Contents

Things You Should Know ................................................. 1

Your DCS Keyphone System........................................................... 1

Your DCS Keyset ............................................................................. 1

Call Indications................................................................................. 2

Speakerphone.................................................................................... 3

Volume Controls............................................................................... 3

Hot Keypad ....................................................................................... 4

System Tones (in the UK) ................................................................ 4

Selecting Key Features Using Menus.............................................. 5

System Access Codes........................................................................ 6

LCD 24B Keyset Layout ................................................... 7

LCD 12B Keyset Layout ................................................... 8

LCD 6B Keyset Layout ..................................................... 9

Add-On Module (AOM) Layout..................................... 10

Outside Calls .................................................................... 11

Making An Outside Call ................................................................ 11

Answering An Outside Call ........................................................... 12

Universal Answer Device ............................................................... 12

Recall Dial Tone ............................................................................. 12

Sending a Flash............................................................................... 12

Busy Line Queuing With Callback ............................................... 13

Internal Calls................................................................... 14

Calling Other Extensions............................................................... 14

Answering Internal Calls............................................................... 14

Ring Mode........................................................................................................ 14

Voice Announce Mode .................................................................................... 15

Auto Answer Mode ......................................................................................... 15

Busy Extension Callback ............................................................... 15

Busy Extension Camp-On.............................................................. 16

Calling Your System Operator...................................................... 16

Barge-in On An Extension............................................................. 17

Samsung DCS Keyset User Guide

– ii –

Call Processing ................................................................. 18

System Hold .................................................................................... 18

Exclusive Hold ................................................................................ 18

Hold Recall...................................................................................... 18

Consultation Hold .......................................................................... 19

Retrieving Calls Held At Another Extension ............................... 19

Transferring Calls .......................................................................... 20

Transfer With Camp-On ............................................................... 21

Call Waiting .................................................................................... 21

Conference Calls............................................................................. 22

Leaving a Conference...................................................................................... 22

Forwarding Calls............................................................................ 23

Clearing Call Forwarding............................................................................... 23

Forward All Calls ............................................................................................ 23

Forward Busy .................................................................................................. 23

Forward No Answer........................................................................................ 24

Forward Busy/No Answer............................................................................... 24

Forward Follow Me......................................................................................... 24

Forward To An External Number.................................................................. 25

Extension Call Pickup .................................................................... 25

Group Call Pickup.......................................................................... 25

Dialling Features.............................................................. 27

Speed Dialling ................................................................................. 27

Programming Personal Speed Dial Numbers............................... 28

One-Touch Speed Dialling ............................................................. 29

Last Number Redial ....................................................................... 30

Save Number With Redial ............................................................. 30

Chain Dialling................................................................................. 31

Automatic Redial/Retry ................................................................. 31

Pulse To Tone Changeover............................................................ 31

Voice Dialler.................................................................................... 32

Recording a Voice Dialler Name .................................................................... 32

Placing a Voice Dialler Call............................................................................ 33

Possible Causes For Voice Dialler Failure..................................................... 33

– iii –

Paging and Messaging ..................................................... 34

Making An Internal Page .............................................................. 34

Making An External Page ............................................................. 34

All Page ........................................................................................... 35

Meet Me Page / Meet Me Answer ................................................. 35

Call Park and Page......................................................................... 36

Setting a Message Indication......................................................... 36

Cancelling Messages........................................................................................ 37

Returning Messages......................................................................................... 37

Programmed Messages .................................................................. 38

Convenience Features...................................................... 40

Do Not Disturb (DND) ................................................................... 40

One-Time DND ................................................................................................ 40

Mute................................................................................................. 41

Background Music ......................................................................... 41

Appointment Reminder/Alarm Clock........................................... 41

Answering the Doorphone ............................................................. 42

Calling the Doorphone/Room Monitor......................................... 43

Boss/Secretary Hotline................................................................... 43

Group Listening.............................................................................. 43

Account Codes ................................................................................ 44

Locking Your Keyset...................................................................... 44

Off-Hook Voice Announcing (OHVA).......................................... 45

In/Out Of Group............................................................................. 46

Customising Your Keyset................................................ 48

Select Ring Tone ............................................................................. 48

Change Your Passcode................................................................... 48

Set Answer Mode............................................................................ 48

Automatic Hold............................................................................... 49

Headset Operation.......................................................................... 49

Hot Keypad ..................................................................................... 49

Key Confirmation Tone ................................................................. 50

Rejoining a Page............................................................................. 50

Ring Preference .............................................................................. 50

Samsung DCS Keyset User Guide

– iv –

Display Features............................................................... 51

Call Progress Displays.................................................................... 51

Directory Information..................................................................................... 51

Setting Extension Names................................................................ 51

Personal Speed Dial Names ........................................................... 53

Dial By Directory............................................................................ 53

Display Number Dialled................................................................. 54

Call Duration Timer....................................................................... 54

Auto Timer....................................................................................................... 54

Timer Function ................................................................................................ 54

Call Cost.......................................................................................... 55

Viewing Message Indications ........................................................ 55

Alarm Reminder Messages ............................................................ 56

Adding Extenders To Key Assignments ....................................... 56

Calling Line Identification Presentation (CLIP) ......................... 58

Selecting Your CLIP Display.......................................................................... 58

Viewing the Next CLIP Call ........................................................................... 58

Saving the CLIP Number................................................................................ 58

Redialling a Saved CLIP Number.................................................................. 59

Storing a CLIP Number .................................................................................. 59

Inquire CLIP Park/Hold Information ........................................................... 59

Reviewing Past CLIP Calls............................................................................. 60

LCR With Clear ............................................................................. 61

Add-On Module ............................................................... 62

– 1 –

Things You Should Know

Your DCS Keyphone System

There are a number of different Samsung keyphone systems each designated with the prefix ‘DCS.’ The original system is called simply the ‘DCS.’ Other systems are designated DCS Compact II, DCS816, DCS-408 and DCS-408i. For simplicity, this guide uses the designations ‘DCS,’ ‘Compact II,’ ‘816,’ ‘408’ and ‘408i’ when referring to individual systems.

Your keyset is connected to one of these systems, and you should be aware of which one it is in order to follow the instructions in this user guide correctly. Some features described here, for example, may not work on your system. Also, some feature codes you need to select to operate a feature may differ from system to system. (See System Ac- cess Codes, below.)

Your DCS Keyset

DCS telephones are called “keyphones” or “keysets.” They have buttons or “keys” that are used to access or activate features on your office phone system. They also have

LCDs

for displaying call informa-

tion, feature menus, and so on.

The keys with paper designation strips are programmable keys. This means a key can be programmed for a specific function on your keyset, and the same key can be something different on another keyset. There may be 6, 12 or 24 programmable keys on your keyset. To see the layout for your keyset, refer to the appropriate layout diagram at the end of this section. Ask the system administrator to get your most frequently-used features assigned to your programmable keys and make sure that these keys are labelled properly.

Samsung DCS Keyset User Guide

– 2 –

Lines from the telephone company are “

C.O

. lines.” Calls on these lines are referred to as “outside calls.” Your system can have individual C.O. line keys—called Direct Trunk Selection (

DTS)

keys—or lines may be assigned to groups. When they are in a group, you access a line by dialling an access code or pressing a route key. For example, you might dial ‘9’ or ‘0’ or press the

LOCAL

key to get a local

outside line. If Least Cost Routing is used, pressing the

LCR

key will

automatically select a pre-programmed

C.O

. line according to what digits are dialled. Each line in the system is numbered beginning with 701, then 702, 703, etc.

Note: 408/408i systems have 2-digit line numbers 71–74.

Direct Station Selection (

DSS

) keys are programmed to ring specific

extensions. You can press a

DSS

key instead of dialling the extension

number. A

DSS

key will light red when that extension is busy (this is

called a Busy Lamp Indication).

DCS provides distinctive ring patterns to your keyset. Ring patterns vary depending on the country in which you reside. For example, in the UK:

•••• Outside calls have a single ring tone repeated.

•••• Internal calls have a double ring tone repeated.

•••• Doorphone calls and alarm/appointment reminders have a short

ring tone repeated very quickly.

Call Indications

The keys on your phone have light emitting diodes (

LED

s). Some of

these are tri-coloured

LED

s that light green, red or amber (green and red together). Some of the keys can only light red. See the relevant keyset layout diagram (below) for a description of the keyset you are using.

– 3 –

Internal calls, also called intercom calls, always appear on your

CALL

keys and always light green. You can have up to eight

CALL

keys (or

up to five on Compact II systems), but two are recommended.

Outside calls appear on individual

DTS

keys, if these are assigned. If

an individual line is not assigned to its own key, it will appear on a

CALL

key. Your outside calls will light green on your keyset and red

on other keysets.

You never lose sight of your calls while they are on hold. They stay right where you put them and are identified with a green flashing light.

Some simple rules to remember:

•••• Any steady

LED

indicates the line or feature is in use.

•••• A fast flashing green

LED

indicates a new call ringing in.

•••• A slow flashing green or red

LED

indicates a call is on hold.

•••• A slow flashing amber

LED

indicates a recall to your keyset.

Speakerphone

Pressing the

ANS/RLS

key will answer or release a call on the speak-

erphone.

Switching from the handset to the speakerphone is easy. Press the

SPEAKER

key and replace the handset.

Volume Controls

DCS keysets use the

VOLUME

Up and Down (+ and –) keys to adjust the ringer volume while the keyset is ringing, the speaker volume while the speakerphone is in use and the handset volume while you are listening. These three levels will be stored in memory until changed. If background music is turned on at your keyset, the volume keys will also control the level of music. The volume of pages heard

Samsung DCS Keyset User Guide

– 4 –

through the speaker can be adjusted during a page announcement using the

VOLUME

keys. (There are eight user-programmable levels for ring, off-hook ring and handset volume, and 16 levels for speaker and background music volume.)

Note: Volume levels can also be changed by dialling

TRSF 114

and selecting the

required option(s).

Hot Keypad

Your keyset’s keypad can be made “live” or “hot” so that it is not necessary to lift the handset or press the

SPEAKER

key before you begin dialling. Calls can be made and features activated by simply dialling the line number, trunk group access code, internal number or feature access code. Dialling feature descriptions in this guide assume that the Hot Keypad feature is switched on. If it is not, always lift the handset or press the

SPEAKER

key before dialling. (Refer to

Customising Your Keyset for details on the Hot Keypad feature.)

System Tones (in the UK)

The system provides several tones to assist you. These are referred to as follows:

Internal Dial Tone—a continuous steady tone that indicates you can begin dialling.

Ringback Tone—indicates the extension you dialled is ringing

Busy Tone—indicates the extension you dialled is busy.

DND/No More Calls Tone - fast busy tone indicates the extension

you dialled is in Do Not Disturb mode or cannot receive any more calls.

Transfer/Conference Tone—indicates your call is being held and you can dial another party.

Confirmation Tone—very short beeps followed by dial tone indicate you have correctly set or cancelled a system feature.

– 5 –

Error Tone—a continuous single-level tone indicates you have done something incorrectly and should try again.

Note: Check with your system administrator for the correct tones on your keyset if you are outside of the UK.

Selecting Key Features Using Menus

In order to use any features that are not assigned to programmable keys, you can press the

SCROLL

key to display feature menus on the

LCD

and then use the soft keys to select the required feature(s).

The three soft keys below the

LCD

are substitutes for dedicated feature keys and access codes. Pressing one of these keys has the same effect as pressing a programmed key. These keys are context sensitive and their functions change to present you with the best options for a particular call condition.

The

SCROLL

key is used to display options available at a particular time or during a specific procedure. Press this key once while in the idle state to view the main feature menus available.

CALL Guides you through the options to make a call.

OTHER Guides you through features other than making or answering

calls.

ANS Guides you through the options to answer calls.

201:STN NAME CALL OTHER ANS➔

Samsung DCS Keyset User Guide

– 6 –

1. Select one of the main menus,

CALL, OTHER

, or

ANS

using the

appropriate soft key.

You select features in a menu using the soft keys. If there are more than three features in a menu—as indicated by the symbol ➔ displayed as the last character on the lower line of the display—press the

SCROLL

key to display these further options.

Be aware that the menus presented to you will change depending on the state of your keyphone. In idle state, you see the menus above. While making or answering calls, other menus are displayed. When a feature is described in this guide, you are shown how to use the menus if you do not have the required key programmed on your keyset.

System Access Codes

As an alternative to programming the phone keys, your system is configured with default system access codes for using the various features described in this guide. These codes are also printed on the back cover for quick reference. However, your system may have been set up to use a different set of codes. Therefore, if your system does not work as described in this guide, see your system administrator for advice.

A special table has been provided at the back of this guide for you to enter the codes required by your system, if different from the default codes.

– 7 –

LCD 24B Keyset Layout

Labelling Programmable Keys

Insert the end of a paper clip into the notch of the clear cover. Push the cover sideways. Lift the cover and remove the designation strip. Label the designation strip. Replace the strip and cover.

32-CHARACTER DISPLAY

Two lines with 16 characters each.

SOFT KEYS

Used to activate features via the display.

8 PROGRAMMABLE KEYS WITH RED LEDs

Used to call stations directly, for OneTouch dialling and many other system features.

VOLUME CONTROL KEYS

Used to set independent levels for handset, speaker, background music, ring and page volumes.

LAST NUMBER REDIAL KEY

MICROPHONE

For hands-free operation.

TRUNK FLASH KEY

SPEAKER KEY

Used to switch call to speakerphone.

DO NOT DISTURB KEY

MEMORY (SPEED DIAL) KEY

SCROLL KEY

Used to scroll through displays

16 PROGRAMMABLE KEYS WITH TRI-COLOURED LEDs

Used for CALL keys, internal calls and many other system features.

TRANSFER KEY

HOLD KEY

ANSWER/RELEASE KEY

PULLOUT

DIRECTORY TRAY

Samsung DCS Keyset User Guide

– 8 –

LCD 12B Keyset Layout

Labelling Programmable Keys

Insert the end of a paper clip into the notch of the clear cover. Push the cover sideways. Lift the cover and remove the designation strip. Label the designation strip. Replace the strip and cover.

LAST NUMBER REDIAL KEY

PULLOUT

DIRECTORY TRAY

TRANSFER KEY

6 PROGRAMMABLE KEYS WITH RED LEDs

Used to call stations directly, for OneTouch dialling and many other system features.

SPEAKER KEY Used to switch call to speakerphone.

HOLD KEY

MICROPHONE

For hands-free operation.

DO NOT DISTURB KEY

ANSWER/RELEASE KEY

TRUNK FLASH KEY

MEMORY (SPEED DIAL) KEY

SCROLL KEY

Used to scroll through

displays.

6 PROGRAMMABLE KEYS WITH TRI-COLOURED LEDs

Used for CALL keys, internal calls and many other system features

VOLUME CONTROL KEYS Used to set independent levels for handset, speaker, background music, ring and page volumes.

SOFT KEYS

Used to activate features via the display.

32-CHARACTER DISPLAY

Two lines with 16 characters each.

– 9 –

LCD 6B Keyset Layout

Labelling Programmable Keys

Insert the end of a paper clip into the notch of the clear cover. Push the cover sideways. Lift the cover and remove the designation strip. Label the designation strip. Replace the strip and cover.

HOLD KEY

PULLOUT

Samsung DCS Compact II, DCS-816, DCS-408, DCS-408i, DCS-VIP User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual