Samsung DCS KEYSET User Manual

SAMSUNG

DCS

KEYSET

USER GUIDE

Publication Information

Samsung Telecoms reserves the right without
prior notice to revise information in this
publication for any reason.

Samsung Telecoms also reserves the right with­out prior notice to make changes in design or
components of equipment as engineering and
manufacturing may warrant.

Disclaimer

Samsung Telecoms is not responsible for errors
or problems arising from customers not in­stalling, programming or operating their Sam­sung systems as described in this manual.

Copyright 2001

Samsung Telecoms (UK) Limited

All rights reserved. No part of this manual
may be reproduced in any form or by any means

-- graphic, electronic or mechanical, including
recording, taping, photocopy or information
retrieval system -- without express written
permission of the publisher of this material.

Part No.:12619 Version 2.1

EU Declaration of Conformity (RTTE)

Samsung Electronics Co., Ltd.

259 Gongdan-Dong, Gumi-City Kyungbuk, Korea, 730-030

(factory name, address)

declare under our sole responsibility that the product

Digital Keyphone System "DCS"

to which this declaration relates is in conformity with

RTTE Directive 1999/5/EC ( Annex II )
Low Voltage Directive 73/23/EEC
EMC Directive 89/336/EEC:92/31/EEC

By application of the following standards

EN55022 : 1998 Inc A1: 2000*

.........................................................................................

EN61000-3-2:1995 Inc. A1/A2:1998

.........................................................................................

EN61000-3-3:1995, EN61000-4-2:1995 Inc. A1:1998, EN61000-4-3:1996 Inc. A1:1998

.........................................................................................

EN61000-4-4:1995, EN61000-4-5:1995, EN61000-4-6:1996, EN61000-4-8:1993

.........................................................................................

EN61000-4-11:1994, AS/NZS3548:1995

.........................................................................................

EN60950 ; 1992+A1+A2+A3+A4+A11

.........................................................................................

.........................................................................................

(Manufacturer)

Samsung Electronics Co., Ltd
259, Gongdan-Dong, Gumi-City
Kyungbuk, Korea, 730-030

2001-03-31

................................................. .................................................................................

(place and date of issue) (name and signature of authorized person)

(Representative in the EU)

Samsung Electronics Euro QA Lab.
Blackbushe Business Park
Saxony Way, Yateley, Hampshire

GU46 6GG, UK

2001-04-03

................................................. ...............................................................................

(place and date of issue) (name and signature of authorized person)

TE Jang

IS Lee

Tae-eok Jang / General Manager

In-Seop Lee / Manager

EU Declaration of Conformity (see previous page)

For other directives relevant to DCS Compact II, DCS-816, DCS-408,
DCS-408i and DCS-VIP systems, refer to the Samsung website at:

www.samsung-telecoms.co.uk

Intended Use

This digital telephone is intended to be connected to a digital extension of
a Samsung DCS telephone system (DCS, DCS Compact II, DCS-816,
DCS-408, DCS-408i or DCS-VIP). The connection allows voice communi­cation between the central processor unit and the telephone. It is not in­tended to be connected to any other telephone system or the public tele­phone network.

Please read the provided user instructions carefully.

Note for Users Outside the UK

In order to provide as much information as possible on the features
and functions of Samsung Digital Keysets, it has been necessary to in­clude some details which are relevant to users in the UK only. Please
be aware, therefore, that you may notice some differences in the op­eration or performance of your keyset if you are located in another
country. However, the general operating procedures provided here
remain relevant for your keyset.

If you are unsure of any details provided in this user guide, please see
your system administrator.

Contents

Things You Should Know ................................................. 1

Your DCS Keyphone System........................................................... 1

Your DCS Keyset ............................................................................. 1

Call Indications................................................................................. 2

Speakerphone.................................................................................... 3

Volume Controls............................................................................... 3

Hot Keypad ....................................................................................... 4

System Tones (in the UK) ................................................................ 4

Selecting Key Features Using Menus.............................................. 5

System Access Codes........................................................................ 6

LCD 24B Keyset Layout ................................................... 7

LCD 12B Keyset Layout ................................................... 8

LCD 6B Keyset Layout ..................................................... 9

Add-On Module (AOM) Layout..................................... 10

Outside Calls .................................................................... 11

Making An Outside Call ................................................................ 11

Answering An Outside Call ........................................................... 12

Universal Answer Device ............................................................... 12

Recall Dial Tone ............................................................................. 12

Sending a Flash............................................................................... 12

Busy Line Queuing With Callback ............................................... 13

Internal Calls................................................................... 14

Calling Other Extensions............................................................... 14

Answering Internal Calls............................................................... 14

Ring Mode........................................................................................................ 14

Voice Announce Mode .................................................................................... 15

Auto Answer Mode ......................................................................................... 15

Busy Extension Callback ............................................................... 15

Busy Extension Camp-On.............................................................. 16

Calling Your System Operator...................................................... 16

Barge-in On An Extension............................................................. 17

– i –

Samsung DCS Keyset User Guide

Call Processing ................................................................. 18

System Hold .................................................................................... 18

Exclusive Hold ................................................................................ 18

Hold Recall...................................................................................... 18

Consultation Hold .......................................................................... 19

Retrieving Calls Held At Another Extension ............................... 19

Transferring Calls .......................................................................... 20

Transfer With Camp-On ............................................................... 21

Call Waiting .................................................................................... 21

Conference Calls............................................................................. 22

Leaving a Conference...................................................................................... 22

Forwarding Calls............................................................................ 23

Clearing Call Forwarding............................................................................... 23

Forward All Calls ............................................................................................ 23

Forward Busy .................................................................................................. 23

Forward No Answer........................................................................................ 24

Forward Busy/No Answer............................................................................... 24

Forward Follow Me......................................................................................... 24

Forward To An External Number.................................................................. 25

Extension Call Pickup .................................................................... 25

Group Call Pickup.......................................................................... 25

Dialling Features.............................................................. 27

Speed Dialling ................................................................................. 27

Programming Personal Speed Dial Numbers............................... 28

One-Touch Speed Dialling ............................................................. 29

Last Number Redial ....................................................................... 30

Save Number With Redial ............................................................. 30

Chain Dialling................................................................................. 31

Automatic Redial/Retry ................................................................. 31

Pulse To Tone Changeover............................................................ 31

Voice Dialler.................................................................................... 32

Recording a Voice Dialler Name.................................................................... 32

Placing a Voice Dialler Call............................................................................ 33

Possible Causes For Voice Dialler Failure..................................................... 33

– ii –

Paging and Messaging ..................................................... 34

Making An Internal Page ..............................................................34

Making An External Page ............................................................. 34

All Page ........................................................................................... 35

Meet Me Page / Meet Me Answer................................................. 35

Call Park and Page......................................................................... 36

Setting a Message Indication......................................................... 36

Cancelling Messages........................................................................................ 37

Returning Messages......................................................................................... 37

Programmed Messages .................................................................. 38

Convenience Features...................................................... 40

Do Not Disturb (DND) ................................................................... 40

One-Time DND ................................................................................................ 40

Mute................................................................................................. 41

Background Music ......................................................................... 41

Appointment Reminder/Alarm Clock........................................... 41

Answering the Doorphone ............................................................. 42

Calling the Doorphone/Room Monitor......................................... 43

Boss/Secretary Hotline................................................................... 43

Group Listening.............................................................................. 43

Account Codes ................................................................................ 44

Locking Your Keyset...................................................................... 44

Off-Hook Voice Announcing (OHVA).......................................... 45

In/Out Of Group............................................................................. 46

Customising Your Keyset................................................ 48

Select Ring Tone ............................................................................. 48

Change Your Passcode................................................................... 48

Set Answer Mode............................................................................ 48

Automatic Hold............................................................................... 49

Headset Operation.......................................................................... 49

Hot Keypad ..................................................................................... 49

Key Confirmation Tone ................................................................. 50

Rejoining a Page............................................................................. 50

Ring Preference .............................................................................. 50

– iii –

Samsung DCS Keyset User Guide

Display Features............................................................... 51

Call Progress Displays.................................................................... 51

Directory Information..................................................................................... 51

Setting Extension Names................................................................ 51

Personal Speed Dial Names ...........................................................53

Dial By Directory............................................................................ 53

Display Number Dialled................................................................. 54

Call Duration Timer....................................................................... 54

Auto Timer....................................................................................................... 54

Timer Function ................................................................................................ 54

Call Cost.......................................................................................... 55

Viewing Message Indications ........................................................ 55

Alarm Reminder Messages............................................................ 56

Adding Extenders To Key Assignments ....................................... 56

Calling Line Identification Presentation (CLIP) ......................... 58

Selecting Your CLIP Display.......................................................................... 58

Viewing the Next CLIP Call ........................................................................... 58

Saving the CLIP Number................................................................................ 58

Redialling a Saved CLIP Number.................................................................. 59

Storing a CLIP Number .................................................................................. 59

Inquire CLIP Park/Hold Information ........................................................... 59

Reviewing Past CLIP Calls............................................................................. 60

LCR With Clear ............................................................................. 61

Add-On Module ............................................................... 62

– iv –

Things You Should Know

Your DCS Keyphone System

There are a number of different Samsung keyphone systems each
designated with the prefix ‘DCS.’ The original system is called sim­ply the ‘DCS.’ Other systems are designated DCS Compact II, DCS­816, DCS-408 and DCS-408i. For simplicity, this guide uses the des­ignations ‘DCS,’ ‘Compact II,’ ‘816,’ ‘408’ and ‘408i’ when refer­ring to individual systems.

Your keyset is connected to one of these systems, and you should be
aware of which one it is in order to follow the instructions in this user
guide correctly. Some features described here, for example, may not
work on your system. Also, some feature codes you need to select to
operate a feature may differ from system to system. (See System Ac-
cess Codes, below.)

Your DCS Keyset

DCS telephones are called “keyphones” or “keysets.” They have but­tons or “keys” that are used to access or activate features on your of­fice phone system. They also have
tion, feature menus, and so on.

The keys with paper designation strips are programmable keys. This
means a key can be programmed for a specific function on your key­set, and the same key can be something different on another keyset.
There may be 6, 12 or 24 programmable keys on your keyset. To see
the layout for your keyset, refer to the appropriate layout diagram at
the end of this section. Ask the system administrator to get your most
frequently-used features assigned to your programmable keys and
make sure that these keys are labelled properly.

for displaying call informa-

LCDs

– 1 –

Samsung DCS Keyset User Guide

Lines from the telephone company are “

. lines.” Calls on these

C.O

lines are referred to as “outside calls.” Your system can have individ­ual C.O. line keys—called Direct Trunk Selection (

keys—or

DTS)

lines may be assigned to groups. When they are in a group, you ac­cess a line by dialling an access code or pressing a route key. For ex­ample, you might dial ‘9’ or ‘0’ or press the

LOCAL

outside line. If Least Cost Routing is used, pressing the
automatically select a pre-programmed

. line according to what

C.O

key to get a local

key will

LCR

digits are dialled. Each line in the system is numbered beginning with
701, then 702, 703, etc.

Note: 408/408i systems have 2-digit line numbers 71–74.

Direct Station Selection (
extensions. You can press a
number. A

key will light red when that extension is busy (this is

DSS

) keys are programmed to ring specific

DSS

key instead of dialling the extension

DSS

called a Busy Lamp Indication).

DCS provides distinctive ring patterns to your keyset. Ring patterns
vary depending on the country in which you reside. For example, in
the UK:

•••• Outside calls have a single ring tone repeated.

•••• Internal calls have a double ring tone repeated.

•••• Doorphone calls and alarm/appointment reminders have a short

ring tone repeated very quickly.

Call Indications

The keys on your phone have light emitting diodes (
these are tri-coloured

s that light green, red or amber (green and

LED

red together). Some of the keys can only light red. See the relevant
keyset layout diagram (below) for a description of the keyset you are
using.

– 2 –

s). Some of

LED

Internal calls, also called intercom calls, always appear on your
keys and always light green. You can have up to eight

CALL

CALL

keys (or

up to five on Compact II systems), but two are recommended.

Outside calls appear on individual

keys, if these are assigned. If

DTS

an individual line is not assigned to its own key, it will appear on a

key. Your outside calls will light green on your keyset and red

CALL

on other keysets.

You never lose sight of your calls while they are on hold. They stay
right where you put them and are identified with a green flashing
light.

Some simple rules to remember:

•••• Any steady

•••• A fast flashing green

•••• A slow flashing green or red

•••• A slow flashing amber

indicates the line or feature is in use.

LED

indicates a new call ringing in.

LED

indicates a call is on hold.

LED

indicates a recall to your keyset.

LED

Speakerphone

Pressing the
erphone.

ANS/RLS

key will answer or release a call on the speak-

Switching from the handset to the speakerphone is easy. Press the

SPEAKER

key and replace the handset.

Volume Controls

DCS keysets use the
the ringer volume while the keyset is ringing, the speaker volume
while the speakerphone is in use and the handset volume while you
are listening. These three levels will be stored in memory until
changed. If background music is turned on at your keyset, the volume
keys will also control the level of music. The volume of pages heard

VOLUME

Up and Down (+ and –) keys to adjust

– 3 –

Samsung DCS Keyset User Guide

through the speaker can be adjusted during a page announcement
using the

VOLUME

keys. (There are eight user-programmable levels
for ring, off-hook ring and handset volume, and 16 levels for speaker
and background music volume.)

Note: Volume levels can also be changed by dialling
required option(s).

TRSF 114

and selecting the

Hot Keypad

Your keyset’s keypad can be made “live” or “hot” so that it is not
necessary to lift the handset or press the

SPEAKER

key before you
begin dialling. Calls can be made and features activated by simply
dialling the line number, trunk group access code, internal number or
feature access code. Dialling feature descriptions in this guide as­sume that the Hot Keypad feature is switched on. If it is not, always
lift the handset or press the

SPEAKER

key before dialling. (Refer to

Customising Your Keyset for details on the Hot Keypad feature.)

System Tones (in the UK)

The system provides several tones to assist you. These are referred to
as follows:

Internal Dial Tone—a continuous steady tone that indicates you can
begin dialling.

Ringback Tone—indicates the extension you dialled is ringing

Busy Tone—indicates the extension you dialled is busy.

DND/No More Calls Tone - fast busy tone indicates the extension

you dialled is in Do Not Disturb mode or cannot receive any more
calls.

Transfer/Conference Tone—indicates your call is being held and you
can dial another party.

Confirmation Tone—very short beeps followed by dial tone indicate
you have correctly set or cancelled a system feature.

– 4 –

Error Tone—a continuous single-level tone indicates you have done
something incorrectly and should try again.

Note: Check with your system administrator for the correct tones on your keyset if
you are outside of the UK.

Selecting Key Features Using Menus

In order to use any features that are not assigned to programmable
keys, you can press the

and then use the soft keys to select the required feature(s).

LCD

The three soft keys below the
ture keys and access codes. Pressing one of these keys has the same
effect as pressing a programmed key. These keys are context sensi­tive and their functions change to present you with the best options
for a particular call condition.

SCROLL

The

key is used to display options available at a particular
time or during a specific procedure. Press this key once while in the
idle state to view the main feature menus available.

SCROLL

key to display feature menus on the

are substitutes for dedicated fea-

LCD

201:STN NAME
CALL OTHER ANS➔

CALL Guides you through the options to make a call.

OTHER Guides you through features other than making or answering

calls.

ANS Guides you through the options to answer calls.

– 5 –

Samsung DCS Keyset User Guide

1. Select one of the main menus,

CALL, OTHER

, or

using the

ANS

appropriate soft key.

You select features in a menu using the soft keys. If there are

2.

more than three features in a menu—as indicated by the symbol
➔ displayed as the last character on the lower line of the dis­play—press the

SCROLL

key to display these further options.

Be aware that the menus presented to you will change depending on
the state of your keyphone. In idle state, you see the menus above.
While making or answering calls, other menus are displayed. When a
feature is described in this guide, you are shown how to use the
menus if you do not have the required key programmed on your key­set.

System Access Codes

As an alternative to programming the phone keys, your system is
configured with default system access codes for using the various
features described in this guide. These codes are also printed on the
back cover for quick reference. However, your system may have been
set up to use a different set of codes. Therefore, if your system does
not work as described in this guide, see your system administrator for
advice.

A special table has been provided at the back of this guide for you to
enter the codes required by your system, if different from the default
codes.

– 6 –

LCD 24B Keyset Layout

Labelling Programmable Keys

Insert the end of a paper clip into the notch of the clear cover. Push
the cover sideways. Lift the cover and remove the designation strip.
Label the designation strip. Replace the strip and cover.

32-CHARACTER DISPLAY

Two lines with 16 characters
each.

SOFT KEYS

Used to activate features
via the display.

SCROLL KEY

Used to scroll through displays

16 PROGRAMMABLE KEYS WITH
TRI-COLOURED LEDs

Used for CALL keys, internal calls and
many other sys tem features.

VOLUME CONTROL KEYS

Used to set independent levels for handset,
speaker, background music, ring
and page volumes.

LAST NUMBER REDIAL KEY

MEMORY (SPEED DIAL) KEY

DO NOT DISTURB KEY

SPEAKER KEY

Used to switch call to speakerphone.

8 PROGRAMMABLE KEYS WITH
RED LEDs

Used to call stations directly, for One­Touch dialling and many other s ystem
features.

.

TRANSFER KEY

ANSWER/RELEASE KEY

HOLD KEY

PULLOUT

DIRECTORY TRAY

– 7 –

TRUNK FLASH KEY

MICROPHONE

For hands-free operation.

Samsung DCS Keyset User Guide

LCD 12B Keyset Layout

Labelling Programmable Keys

Insert the end of a paper clip into the notch of the clear cover. Push
the cover sideways. Lift the cover and remove the designation strip.
Label the designation strip. Replace the strip and cover.

32-CHARACTER DISPLAY

Two lines with 16 characters each.

SOFT KEYS

Used to activate features via
the display.

SCROLL KEY

Used to scroll through

6 PROGRAMMABLE KEYS WITH
TRI-COLOURED LEDs

Used for CALL keys, internal calls and
many other sys tem features

VOLUME CONTROL KEYS
Used to set independent levels for hand­set, speaker, background music, ring
and page volumes.

LAST NUMBER REDIAL KEY

MEMORY (SPEED DIAL) KEY

DO NOT DISTURB KEY

SPEAKER KEY

Used to switch call to speakerphone.

displays.

TRANSFER KEY

HOLD KEY

ANSWER/RELEASE KEY

PULLOUT

DIRECTORY TRAY

– 8 –

6 PROGRAMMABLE KEYS WITH
RED LEDs

Used to call stations directly, for One­Touch dialling and many other s ystem
features.

TRUNK FLASH KEY

MICROPHONE

For hands-free operation.

LCD 6B Keyset Layout

p

Labelling Programmable Keys

Insert the end of a paper clip into the notch of the clear cover. Push
the cover sideways. Lift the cover and remove the designation strip.
Label the designation strip. Replace the strip and cover.

32-CHARACTER DISPLAY

Two lines with 16 characters each

SOFT KEYS

Used to activate features
via the display

SCROLL KEY

Used to scroll through displays

VOLUME CONTROL KEYS

Used to set independent levels
for handset, speaker, background
music, ring and page volumes

6 PROGRAMMABLE KEYS
WITH RED LEDs

Used for CALL keys, internal calls
and other system features

TRANSFER KEY

TRUNK FLASH KEY

HOLD KEY

SPEAKER KEY

Used to switch call to s

MICROPHONE

For hands-free
operation

PULLOUT

DIRECTORY

TRAY

eakerphone

– 9 –

Samsung DCS Keyset User Guide

Add-On Module (AOM) Layout

PROGRAMMABLE KEY

RED LED INDICATOR

Note: The AOM cannot be used with a 408 or 408i system.

– 10 –

Outside Calls

Making An Outside Call

1. Lift the handset and press an idle outside line key, line group key

or dial a line access code to receive dial tone.

OR

To use the speakerphone, press an idle outside line key or line
group key, or dial a line access code, to receive dial tone through
the speaker.

OR

Press the
access code.

2. Dial the telephone number.

3. Finish the call by replacing the handset or pressing the

key.

Note: You will receive No More Calls tone when you attempt to make a call and
there is no key available for that line.

•••• If Least Cost Routing (LCR) is enabled on your phone system,

there may be a key labelled
the access code (e.g. ‘9’) which is set during system installation.

•••• If your system is programmed to require an authorisation code

before you can make a call, dial * plus a valid code before select­ing a C.O. line.

•••• If your system is programmed to require an account code before

you can make a call, press the
valid account code. Press the
then select a

For more information on authorisation and account codes, see your
system administrator.

SPEAKER

line.

C.O

key, receive internal dial tone and dial a line

ANS/RLS

LCR

or it may be selected by dialling

ACCT

key, or dial 47, followed by a

ACCT

key or the

soft key and

ACCT

– 11 –

Samsung DCS Keyset User Guide

Note: If the Hot Keypad feature has been turned off, you must first lift the handset
or press the

SPEAKER

key before dialling.

Answering An Outside Call

•••• Lift the handset and you are automatically connected to the ring-

ing call. (See Ring Preference under Customising Your Keyset.)

OR

Press the

ANS/RLS

key to automatically answer on the speaker-

phone.

Note: If a call is flashing at your keyset but not ringing, you must press the flashing
key to answer.

Universal Answer Device

Outside lines can ring over the paging system or to a loud ringer. To
answer calls ringing in night service to this device, dial 67 or press
the UA key.

Note: If the Hot Keypad feature has been turned off, you must first lift the handset
or press the

SPEAKER

key before dialling.

Recall Dial Tone

•••• Press the

tone and then make a new call on the same line.

Note: If the
grammed to recall dial tone.

NEW

key to disconnect your existing call, wait for dial

NEW

key does not appear on your keyset, the

RECALL

key may be pro-

Sending a Flash

While on an outside call, press the programmed
flash to the telephone company. This is required for some custom
calling features or

CENTREX

use (e.g. for nuisance calls).

– 12 –

FLASH

key to send a

Busy Line Queuing With Callback

If you receive a busy signal when you are selecting an outside line,
this means that the line or group of lines is busy.

1. Press the CALLBACK key or dial 44. You will hear confirmation

tone.

When the line becomes free the system will call you back.

2. Lift the handset or press the

ANS/RLS

key to answer, wait for dial

tone and dial the telephone number or speed dial number again.

Note:

• A callback will be cancelled if not answered within 30 seconds. If you have

set a callback, your

• If the Hot Keypad feature has been turned off, you must first lift the handset or

press the

SPEAKER

CALLBACK

key before dialling.

key will light.

– 13 –

Samsung DCS Keyset User Guide

Internal Calls

Calling Other Extensions

1. Dial the extension number or group number.

2. Wait for the party to answer. If you hear a brief tone burst instead

of ringback tone, the extension you called is set for Voice An­nounce or Auto Answer. Begin speaking immediately after the
tone.

3. Finish the call by replacing the handset or pressing the

ANS/RLS

key.

Note:

• If you have a

press this key instead of dialling the number.

• If the Hot Keypad feature has been turned off, you must first lift the handset or

press the

DSS

SPEAKER

key assigned to an extension or a extension group, you can

key before you begin dialling.

Answering Internal Calls

Your keyset can answer internal calls in one of three modes: Ring,
Voice Announce and Auto Answer. Ring mode is the normal mode,
unless you change it to another mode.

Ring Mode

1. When your keyset rings, simply lift the handset

OR

Press the

2. Finish the call by replacing the handset or pressing the

key.

See Ring Preference under Customising Your Keyset.

ANS/RLS

key to be connected to the calling extension.

ANS/RLS

– 14 –