SAMSUNG DCS-816 User Guide
DCS-816
System Administration
and Special Features
Guide
Publication Information
Samsung Business Communications reserves the right without prior notice to
revise information in this publication for any reason.
Samsung Business Communications also reserves the right without prior notice
to make changes in design or components of equipment as engineering and
manufacturing may warrant.
Disclaimer
Samsung Business Communications is not responsible for errors or problems
arising from customers not installing, programming or operating their Samsung
systems as described in this manual.
Copyright 2004
Samsung Business Communications
All rights reserved. No part of this manual may be reproduced in any form or by
any means – graphic, electronic or mechanical, including recording, taping, photocopy or information retrieval system – without express written permission of
the publisher of this material.
Part No.:13510 Version 1.0
EU Declaration of Conformity (RTTE)
Samsung Electronics Co., Ltd.
259 Gongdan-Dong, Gumi-City Kyungbuk, Korea, 730-030
(factory name, address)
declare under our sole responsibility that the product
Digital Keyphone System "DC S-816"
to which this declaration relates is in conformity with
RTTE Directive 1999/5/EC ( Annex II )
Low Voltage Directive 73/23/EEC
EMC Directive 89/336/EEC:92/31/EEC
By application of the following standards
EN55022 : 1998 Inc. A1: 2000*
.........................................................................................
EN61000-3-2:1995 Inc. A1/A2:1998
.........................................................................................
EN61000-3-3:1995, EN61000-4-2:1995 Inc. A1:1998, EN61000-4-3:1996 Inc. A1:1998
.........................................................................................
EN61000-4-4:1995, EN61000-4-5:1995, EN61000-4-6:1996, EN61000-4-8:1993
.........................................................................................
EN61000-4-11:1994, AS/NZS3548:1995
.........................................................................................
EN60950 ; 1992+A1+A2+A3+A4+A11
.........................................................................................
.........................................................................................
(Manufacturer)
Samsung Electronics Co., Ltd
259, Gongdan-Dong, Gumi-City
Kyungbuk, Korea, 730-030
2001-03-31
................................................. .................................................................................
TE Jang
(place and date of issue) (name and signature of authorized person)
Tae-eok Jang / General Manager
(Representative in the EU)
Samsung Electronics Euro QA Lab.
Blackbushe Business Park
Saxony Way, Yateley, Hampshire
GU46 6GG, UK
2001-04-03
................................................. ...............................................................................
(place and date of issue) (name and signature of authorized person)
IS Lee
In-Seop Lee / Manager
Intended Use
This telephone system is intended to provide the user with voice communication between the
system extensions and connection to the public switched telephone network by digital or analogue links.
The telephone system may be provided with the ability to communicate with local computer networks to provide CTI functions and features. In this case, it is capable of passing information to
the computer network via a specified link.
The system is powered by mains voltage and can optionally be powered by batteries. Details of
all connections and power arrangements are provided in the instructions for use. It should not
be used in any other way.
SAMSUNG
DCS-816 System Administration and Special Features Guide
CONTENTS
ABOUT THIS GUIDE
PART 1. SPECIAL FEATURES
1.1 NIGHT SERVICE OPERATION 1-1
1.1.1 AUTOMATIC NIGHT SERVICE 1-1
1.1.2 MANUAL NIGHT SERVICE 1-1
1.2 CALLING THE SYSTEM OPERATOR 1-1
1.3 OPERATOR RECALLS 1-1
1.4 EXECUTIVE BARGE-IN 1-2
1.5 WALKING CLASS OF SERVICE 1-2
1.6 IN/OUT OF GROUP 1-2
1.7 DIRECT INWARD SYSTEM ACCESS (DISA) 1-3
1.8 DISA SECURITY 1-4
1.9 ACCOUNT CODES 1-4
1.9.1 USING ACCOUNT CODES 1-4
1.10 AUTHORISATION CODES 1-5
1.10.1 USING AUTHORISATION CODES 1-5
PART 2. CALLING LINE IDENTIFICATION PRESENTATION (CLIP)
SPECIAL FEATURES
2.2 ABANDONED CALLS LIST 2-1
2.1 INVESTIGATE 2-1
2.3 NUMBER TO NAME TRANSLATION 2-1
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SAMSUNG
DCS-816 System Administration and Special Features Guide
PART 3. SYSTEM ADMINISTRATOR PROGRAMMING 3-1
3.1 OPEN CUSTOMER PROGRAMMING 3-1
3.2 SET DATE AND TIME DISPLAY 3-1
3.3 RESET STATION PASSCODES TO DEFAULT 3-2
3.4 PROGRAM STATION NAMES 3-3
3.5 PROGRAM TRUNK NAMES 3-4
3.6 PROGRAM STATION GROUP NAMES 3-5
3.7 PROGRAM SYSTEM SPEED DIAL NUMBERS 3-6
3.8 PROGRAM SYSTEM SPEED DIAL NAMES 3-7
3.9 PROGRAM PERSONAL SPEED DIAL NUMBERS FOR
OTHER STATIONS 3-8
3.10 PROGRAM PERSONAL SPEED DIAL NAMES FOR
OTHER STATIONS 3-9
3.11 ASSIGN SPEED DIALLING BLOCKS 3-10
3.12 CREATE PROGRAMMED STATION MESSAGES 3-11
3.13 SET ALARM/APPOINTMENT REMINDER WITH MESSAGE 3-12
3.14 PROGRAMMING STATION KEY EXTENDERS 3-13
3.15 PROGRAMMING ACCOUNT CODES 3-15
3.16 SETTING INDIVIDUAL FORWARD NO ANSWER TIMERS 3-15
3.17 ADDING NAMES TO THE TRANSLATION TABLE 3-16
TABLE OF DEFAULT SYSTEM ACCESS CODES
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SAMSUNG
DCS-816 System Administration and Special Features Guide
ABOUT THIS GUIDE
This guide describes the most commonly-used special features available with the Samsung DCS816 keyphone system which you can use to ensure the system is working correctly, effectively and
to best suit your working environment. You have access to all these features through a Samsung
digital display (LCD) keyset operating under special passcode control for security.
Station users can be trained to use only the features that they require, to help control costs and
telephone abuse. Comprehensive information for station users will be found in the relevant user
guide for their telephone (see Related Manuals, below).
Several of the features listed in this guide are specific to the system operator (sometimes called
the attendant position). You can have more than one operator or set up your system to be used
without an operator.
Using your customer-level passcode, you can access specific programs (MMCs)—designated by
your system installer—to set, view or modify certain functions to better manage your keyphone
system. Instructions are detailed and easy to follow. However, if assistance is needed, don’t hesitate to contact your Samsung dealer or system installer for advice.
HOW THIS GUIDE IS ORGANISED
The guide is organised in three sections.
• Part 1: Special Features—Discusses the most frequently used administration features such
as setting account and authorisation codes, monitoring conversations taking place at other stations, and so on.
• Part 2: CLIP Special Features —Describes how to make the best use of caller identification
options, especially for monitoring calls to and from other stations
• Part 3: System Administrator Programming—Shows you how to program selected special
features using MMC programming.
RELATED MANUALS
You should also refer to the following documentation which provides more detailed information on
DCS-816 system and keyset programming and features.
• Samsung Combined Systems Programming Manual
This comprehensively covers all programming (MMC) procedures for all Samsung keyphone systems, including the DCS-816. Refer to this for details of MMCs not covered in the
System Administrator Programming section of this guide.
• Samsung DCS Keyset User Guide
This describes the use of Samsung digital display keysets. If your system includes other
types of telephones (single line telephones, for example) refer to the User Guides or Quick
Reference Guides supplied specifically for those telephones.
SAMSUNG
DCS-816 System Administration and Special Features Guide
PART 1. SPECIAL FEATURES
1.1 NIGHT SERVICE OPERATION
Your system is designed to have an alternative mode of operation generally designated as
Night Service. Night Service permits incoming calls to ring differently to those during normal day operation. Night Service is available on an individual system basis and may be set
manually or automatically. While in the NIGHT mode, stations will be limited to their individual night class of service dialling restrictions. You can put the system in or out of Night
Service at any time. For automatic Night Service, the system has an on-time and an offtime for each day. If no automatic timer is set, Night Service must be turned on and off
manually.
1.1.1 AUTOMATIC NIGHT SERVICE
Automatic Night Service is turned on or off according to the programmed on and off times.
These programmed times use the system clock as a reference, so the system clock must
be set correctly. Pressing the manual NIGHT key will override the automatic mode until the
next programmed time.
1.1.2 MANUAL NIGHT SERVICE
Press the NIGHT key on any keyset to enter Night Service. Enter the Night Service passcode and press 1 to enter Night Service or 0 to leave Night Service. The NIGHT key on all
keysets will light red to indicate that Night Service has been set.
1.2 CALLING THE SYSTEM OPERATOR
Any station that dials 0 will ring its assigned operator. Calls to the system operator are
easily identified because the CALL key will have a rapidly flashing red light. Station users
will never receive a busy signal when they dial 0 or the operator group number. The calls
will continue ringing in queue until answered.
1.3 OPERATOR RECALLS
Transferred calls that go unanswered will recall to the station that originated the transfer.
Should the station that originated the transfer not answer the recall, the call will be sent to
the system operator as a transfer recall.
A call left on hold will recall the station that put it on hold. If the hold recall is unanswered
at the station that originated the hold, the call will be sent to the system operator.
Both types of recalls will ring and have a slow flashing amber light on the LINE key or
CALL key.
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SAMSUNG
DCS-816 System Administration and Special Features Guide
1.4 EXECUTIVE BARGE-IN
If you want to break into another station’s conversation, either to monitor the call or join the
conversation, your keyset must be programmed to allow you to barge in, and the other station(s) must not be secured against barge in. These options must be programmed for you
by the system installer; you do not have customer-level access to the relevant program.
You can then select one of the following barge-in options for your keyset (see MMC 206):
• No barge-in allowed
• Barge-in with tone
• Barge-in without tone
Barging in on an unsecure station can be done with or without an intrusion tone or display.
If ‘with tone’ is selected, a warning tone and display will be sent to the station. If ‘without
tone’ is selected, the station that barges-in can monitor the conversation and no warning
tone or display will be sent to the station being monitored. The handset transmitter and
keyset microphone of the barging-in station are disabled. You can, however, join the conversation by pressing the MUTE key on the keyset to enable the handset and microphone.
To barge in:
1. Dial the desired extension number and listen for the busy signal.
2. Press the BARGE key. (If joining the conversation, also press the MUTE key and
begin speaking after the tone).
3. Hang up when you are finished.
Note: You can investigate to see what number is calling a station, or is being called, before you
barge in. See Investigate (ISPY) in the CLIP Special Features section (Part 2) of this guide.
1.5 WALKING CLASS OF SERVICE
You can change a restricted station's class of service to the same class that your station is
in, allowing you to make calls or use features that would otherwise be restricted from that
station.
• Lift the handset or press the SPEAKER key.
• Dial 59 and then your extension number.
• Dial your station passcode
• Dial an access code and then the telephone number -OR- use the desired feature
1
and receive internal dial tone.
as usual.
• Hang up. The station will be returned to its restricted status.
1
NOTE: You must change the station passcode from the default 1234 first.
1.6 IN/OUT OF GROUP
Any station assigned to a station group can leave that group and then reenter the group
later. When out of the group, a station can receive calls to its extension number but not to
the group. There are 10 groups and the access codes are 500-509.
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SAMSUNG
DCS-816 System Administration and Special Features Guide
To create a backup or relief operator position, assign the main operator and one or more
backup individuals to the operator group. All but the main operator should be out of the
group. When it is necessary to use a backup operator, put the desired backup station in
the group and remove the main operator. When incoming call traffic is heavy, you can
have another station put itself in the operator group along with the main operator to handle
the extra call load.
If the station does not have an IN/OUT (or IG) key:
• Lift the handset and dial 53.
• Dial the group number.
• Dial 0 to be out of the group -OR- dial 1 to be in the group.
• Receive confirmation tone and hang up.
If the station has an IN/OUT (IG) key assigned to it:
• Press the IN/OUT key. It will light red when the station is in the group.
• Press the IN/OUT key again. The light is off when the station is out of the group.
NOTE: A station can be in more than one group.
1.7 DIRECT INWARD SYSTEM ACCESS (DISA)
From outside the office, selected individuals can call into the DCS-816 system on special
DISA line(s). A security code must be entered to gain access. Once these individuals are
in the system, they can:
• make outside calls using the office lines
• call stations within the system
• access paging resources
• set/reset their external forward database.
DISA allows the use of an incoming line to gain access to system resources for the purpose of dialling an intercom, accessing a central office (C.O.) line, internal paging or
changing external forward setting.
Individuals who want to use DISA must first change their default station passcodes (‘1234’
cannot be used). To use DISA:
• Call for the DISA line from any phone with tone dialling.
• When you hear the DISA dial tone, dial your security code (the extension number
plus your station passcode).
• If you are allowed access, you will receive system dial tone.
• Dial any line access code, receive outside dial tone and then dial a telephone
number—OR—dial any extension number to call a station in the system.
• To make a second intercom call press ∗, receive dial tone and dial another exten-
sion number.
• Press # and hang up when finished.
NOTE: Outgoing DISA calls are controlled by the dialling class of the station identified by the secu-
rity code. The DISA line must have disconnect supervision from the central office. Insist that
this condition be verified by your service company.
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