SAMSUNG DCS-816 User Guide

DCS-816

System Administration and Special Features

Guide

Publication Information

Samsung Business Communications reserves the right without prior notice to revise information in this publication for any reason.

Samsung Business Communications also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant.

Disclaimer

Samsung Business Communications is not responsible for errors or problems arising from customers not installing, programming or operating their Samsung systems as described in this manual.

Samsung Business Communications

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Part No.:13510 Version 1.0

EU Declaration of Conformity (RTTE)

Samsung Electronics Co., Ltd.

259 Gongdan-Dong, Gumi-City Kyungbuk, Korea, 730-030

(factory name, address)

declare under our sole responsibility that the product

Digital Keyphone System "DC S-816"

to which this declaration relates is in conformity with

RTTE Directive 1999/5/EC ( Annex II ) Low Voltage Directive 73/23/EEC EMC Directive 89/336/EEC:92/31/EEC

By application of the following standards

EN55022 : 1998 Inc. A1: 2000*

.........................................................................................

EN61000-3-2:1995 Inc. A1/A2:1998

.........................................................................................

EN61000-3-3:1995, EN61000-4-2:1995 Inc. A1:1998, EN61000-4-3:1996 Inc. A1:1998

.........................................................................................

EN61000-4-4:1995, EN61000-4-5:1995, EN61000-4-6:1996, EN61000-4-8:1993

.........................................................................................

EN61000-4-11:1994, AS/NZS3548:1995

.........................................................................................

EN60950 ; 1992+A1+A2+A3+A4+A11

.........................................................................................

(Manufacturer)

Samsung Electronics Co., Ltd 259, Gongdan-Dong, Gumi-City Kyungbuk, Korea, 730-030

2001-03-31

................................................. .................................................................................

TE Jang

(place and date of issue) (name and signature of authorized person)

Tae-eok Jang / General Manager

(Representative in the EU)

Samsung Electronics Euro QA Lab. Blackbushe Business Park Saxony Way, Yateley, Hampshire

GU46 6GG, UK

2001-04-03

................................................. ...............................................................................

(place and date of issue) (name and signature of authorized person)

IS Lee

In-Seop Lee / Manager

Intended Use

This telephone system is intended to provide the user with voice communication between the system extensions and connection to the public switched telephone network by digital or analogue links.

The telephone system may be provided with the ability to communicate with local computer networks to provide CTI functions and features. In this case, it is capable of passing information to the computer network via a specified link.

The system is powered by mains voltage and can optionally be powered by batteries. Details of all connections and power arrangements are provided in the instructions for use. It should not be used in any other way.

SAMSUNG DCS-816 System Administration and Special Features Guide

ABOUT THIS GUIDE

PART 1. SPECIAL FEATURES

1.1 NIGHT SERVICE OPERATION 1-1

1.1.1 AUTOMATIC NIGHT SERVICE 1-1

1.1.2 MANUAL NIGHT SERVICE 1-1

1.2 CALLING THE SYSTEM OPERATOR 1-1

1.3 OPERATOR RECALLS 1-1

1.4 EXECUTIVE BARGE-IN 1-2

1.5 WALKING CLASS OF SERVICE 1-2

1.6 IN/OUT OF GROUP 1-2

1.7 DIRECT INWARD SYSTEM ACCESS (DISA) 1-3

1.8 DISA SECURITY 1-4

1.9 ACCOUNT CODES 1-4

1.9.1 USING ACCOUNT CODES 1-4

1.10 AUTHORISATION CODES 1-5

1.10.1 USING AUTHORISATION CODES 1-5

PART 2. CALLING LINE IDENTIFICATION PRESENTATION (CLIP)

SPECIAL FEATURES

2.2 ABANDONED CALLS LIST 2-1

2.1 INVESTIGATE 2-1

2.3 NUMBER TO NAME TRANSLATION 2-1

SAMSUNG DCS-816 System Administration and Special Features Guide

PART 3. SYSTEM ADMINISTRATOR PROGRAMMING 3-1

3.1 OPEN CUSTOMER PROGRAMMING 3-1

3.2 SET DATE AND TIME DISPLAY 3-1

3.3 RESET STATION PASSCODES TO DEFAULT 3-2

3.4 PROGRAM STATION NAMES 3-3

3.5 PROGRAM TRUNK NAMES 3-4

3.6 PROGRAM STATION GROUP NAMES 3-5

3.7 PROGRAM SYSTEM SPEED DIAL NUMBERS 3-6

3.8 PROGRAM SYSTEM SPEED DIAL NAMES 3-7

3.9 PROGRAM PERSONAL SPEED DIAL NUMBERS FOR OTHER STATIONS 3-8

3.10 PROGRAM PERSONAL SPEED DIAL NAMES FOR OTHER STATIONS 3-9

3.11 ASSIGN SPEED DIALLING BLOCKS 3-10

3.12 CREATE PROGRAMMED STATION MESSAGES 3-11

3.13 SET ALARM/APPOINTMENT REMINDER WITH MESSAGE 3-12

3.14 PROGRAMMING STATION KEY EXTENDERS 3-13

3.15 PROGRAMMING ACCOUNT CODES 3-15

3.16 SETTING INDIVIDUAL FORWARD NO ANSWER TIMERS 3-15

3.17 ADDING NAMES TO THE TRANSLATION TABLE 3-16

TABLE OF DEFAULT SYSTEM ACCESS CODES

SAMSUNG DCS-816 System Administration and Special Features Guide

ABOUT THIS GUIDE

This guide describes the most commonly-used special features available with the Samsung DCS816 keyphone system which you can use to ensure the system is working correctly, effectively and to best suit your working environment. You have access to all these features through a Samsung digital display (LCD) keyset operating under special passcode control for security.

Station users can be trained to use only the features that they require, to help control costs and telephone abuse. Comprehensive information for station users will be found in the relevant user guide for their telephone (see Related Manuals, below).

Several of the features listed in this guide are specific to the system operator (sometimes called the attendant position). You can have more than one operator or set up your system to be used without an operator.

Using your customer-level passcode, you can access specific programs (MMCs)—designated by your system installer—to set, view or modify certain functions to better manage your keyphone system. Instructions are detailed and easy to follow. However, if assistance is needed, don’t hesitate to contact your Samsung dealer or system installer for advice.

HOW THIS GUIDE IS ORGANISED

The guide is organised in three sections.

• Part 1: Special Features—Discusses the most frequently used administration features such as setting account and authorisation codes, monitoring conversations taking place at other stations, and so on.

• Part 2: CLIP Special Features —Describes how to make the best use of caller identification options, especially for monitoring calls to and from other stations

• Part 3: System Administrator Programming—Shows you how to program selected special features using MMC programming.

RELATED MANUALS

You should also refer to the following documentation which provides more detailed information on DCS-816 system and keyset programming and features.

• Samsung Combined Systems Programming Manual

This comprehensively covers all programming (MMC) procedures for all Samsung keyphone systems, including the DCS-816. Refer to this for details of MMCs not covered in the System Administrator Programming section of this guide.

• Samsung DCS Keyset User Guide

This describes the use of Samsung digital display keysets. If your system includes other types of telephones (single line telephones, for example) refer to the User Guides or Quick Reference Guides supplied specifically for those telephones.

SAMSUNG DCS-816 System Administration and Special Features Guide

PART 1. SPECIAL FEATURES

1.1 NIGHT SERVICE OPERATION

Your system is designed to have an alternative mode of operation generally designated as Night Service. Night Service permits incoming calls to ring differently to those during normal day operation. Night Service is available on an individual system basis and may be set manually or automatically. While in the NIGHT mode, stations will be limited to their individual night class of service dialling restrictions. You can put the system in or out of Night Service at any time. For automatic Night Service, the system has an on-time and an offtime for each day. If no automatic timer is set, Night Service must be turned on and off manually.

1.1.1 AUTOMATIC NIGHT SERVICE

Automatic Night Service is turned on or off according to the programmed on and off times. These programmed times use the system clock as a reference, so the system clock must be set correctly. Pressing the manual NIGHT key will override the automatic mode until the next programmed time.

1.1.2 MANUAL NIGHT SERVICE

Press the NIGHT key on any keyset to enter Night Service. Enter the Night Service passcode and press 1 to enter Night Service or 0 to leave Night Service. The NIGHT key on all keysets will light red to indicate that Night Service has been set.

1.2 CALLING THE SYSTEM OPERATOR

Any station that dials 0 will ring its assigned operator. Calls to the system operator are easily identified because the CALL key will have a rapidly flashing red light. Station users will never receive a busy signal when they dial 0 or the operator group number. The calls will continue ringing in queue until answered.

1.3 OPERATOR RECALLS

Transferred calls that go unanswered will recall to the station that originated the transfer. Should the station that originated the transfer not answer the recall, the call will be sent to the system operator as a transfer recall.

A call left on hold will recall the station that put it on hold. If the hold recall is unanswered at the station that originated the hold, the call will be sent to the system operator.

Both types of recalls will ring and have a slow flashing amber light on the LINE key or CALL key.

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SAMSUNG DCS-816 System Administration and Special Features Guide

1.4 EXECUTIVE BARGE-IN

If you want to break into another station’s conversation, either to monitor the call or join the conversation, your keyset must be programmed to allow you to barge in, and the other station(s) must not be secured against barge in. These options must be programmed for you by the system installer; you do not have customer-level access to the relevant program. You can then select one of the following barge-in options for your keyset (see MMC 206):

• No barge-in allowed

• Barge-in with tone

• Barge-in without tone

Barging in on an unsecure station can be done with or without an intrusion tone or display. If ‘with tone’ is selected, a warning tone and display will be sent to the station. If ‘without tone’ is selected, the station that barges-in can monitor the conversation and no warning tone or display will be sent to the station being monitored. The handset transmitter and keyset microphone of the barging-in station are disabled. You can, however, join the conversation by pressing the MUTE key on the keyset to enable the handset and microphone.

To barge in:

1. Dial the desired extension number and listen for the busy signal.

2. Press the BARGE key. (If joining the conversation, also press the MUTE key and

begin speaking after the tone).

3. Hang up when you are finished.

Note: You can investigate to see what number is calling a station, or is being called, before you barge in. See Investigate (ISPY) in the CLIP Special Features section (Part 2) of this guide.

1.5 WALKING CLASS OF SERVICE

You can change a restricted station's class of service to the same class that your station is in, allowing you to make calls or use features that would otherwise be restricted from that station.

• Lift the handset or press the SPEAKER key.

• Dial 59 and then your extension number.

• Dial your station passcode

• Dial an access code and then the telephone number -OR- use the desired feature

and receive internal dial tone.

as usual.

• Hang up. The station will be returned to its restricted status.

NOTE: You must change the station passcode from the default 1234 first.

1.6 IN/OUT OF GROUP

Any station assigned to a station group can leave that group and then reenter the group later. When out of the group, a station can receive calls to its extension number but not to the group. There are 10 groups and the access codes are 500-509.

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SAMSUNG DCS-816 System Administration and Special Features Guide

To create a backup or relief operator position, assign the main operator and one or more backup individuals to the operator group. All but the main operator should be out of the group. When it is necessary to use a backup operator, put the desired backup station in the group and remove the main operator. When incoming call traffic is heavy, you can have another station put itself in the operator group along with the main operator to handle the extra call load.

If the station does not have an IN/OUT (or IG) key:

• Lift the handset and dial 53.

• Dial the group number.

• Dial 0 to be out of the group -OR- dial 1 to be in the group.

• Receive confirmation tone and hang up.

If the station has an IN/OUT (IG) key assigned to it:

• Press the IN/OUT key. It will light red when the station is in the group.

• Press the IN/OUT key again. The light is off when the station is out of the group.

NOTE: A station can be in more than one group.

1.7 DIRECT INWARD SYSTEM ACCESS (DISA)

From outside the office, selected individuals can call into the DCS-816 system on special DISA line(s). A security code must be entered to gain access. Once these individuals are in the system, they can:

• make outside calls using the office lines

• call stations within the system

• access paging resources

• set/reset their external forward database.

DISA allows the use of an incoming line to gain access to system resources for the purpose of dialling an intercom, accessing a central office (C.O.) line, internal paging or changing external forward setting.

Individuals who want to use DISA must first change their default station passcodes (‘1234’ cannot be used). To use DISA:

• Call for the DISA line from any phone with tone dialling.

• When you hear the DISA dial tone, dial your security code (the extension number

plus your station passcode).

• If you are allowed access, you will receive system dial tone.

• Dial any line access code, receive outside dial tone and then dial a telephone

number—OR—dial any extension number to call a station in the system.

• To make a second intercom call press ∗, receive dial tone and dial another exten-

sion number.

• Press # and hang up when finished.

NOTE: Outgoing DISA calls are controlled by the dialling class of the station identified by the secu-

rity code. The DISA line must have disconnect supervision from the central office. Insist that this condition be verified by your service company.

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1.8 DISA SECURITY

A common practice among computer "hackers" is to repeatedly dial a known DISA access number (usually with a computer) and try a different passcode each time. The hacker hopes to eventually chance upon the correct passcode and thus gain access to your system. A DCS-816 security feature allows the number of sequential incorrect passcode attempts to be counted, and if a certain number is reached, DISA will be disabled for a time and the system will alert designated stations. The number of incorrect passcode entries allowed and the DISA disable duration are both programmable. In addition, the DCS-816 system will print a Station Message Detailed Recording (SMDR) report each time an incorrect passcode is entered (using an optional customer-provided printer and DCS-816 I/O card).

To clear the DISA alarm, follow this procedure:

• Lift the handset and dial the access code 58.

• Enter the DISA alarm passcode (‘5678’ by default—refer to MMC 202).

• Replace the handset.

WARNING

As it is impossible to prevent unauthorised access to your telephone system by hackers, we suggest that you do not turn on the DISA feature unless you intend to use it. If you do use this feature, it is good practice to frequently change access passcodes and periodically review your telephone records to check for unauthorised use.

1.9 ACCOUNT CODES

Account codes are used to provide accountability for the calls that are made. These account codes can be either forced or optional. If forced, they are always verified from a system list of up to 200 entries and a message is displayed at a station that the code must be entered before a call can be made. You must have an ACCT key programmed on each keyset which requires this option.

1.9.1 USING ACCOUNT CODES

• Lift the handset and press the ACCT key or dial 47.

• Enter the account code.

• Press the ACCT key again, then press TRSF (or hookflash on a single line telephone).

If a correct code is entered, you will hear dial tone and you can make an outside call in the usual manner. If an incorrect code is entered, the station returns error tone.

For information on setting up forced account codes, see the System Administrator Pro- gramming section (Part 3) of this guide.

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SAMSUNG DCS-816 System Administration and Special Features Guide

1.10 AUTHORISATION CODES

Authorisation codes are used to validate a station user and give permission to make a call. These four-digit authorisation codes can be either forced or optional; if used, they are always verified from a system list of 30 entries. If forced, a message is displayed at a station that the code must be entered before a call can be made.

Each authorisation code has an associated class of service. When the code is entered, the class of service is changed to the dialling class of the authorisation code.

1.10.1 USING AUTHORISATION CODES

After going off-hook, you must dial ∗ followed by a four-digit authorisation code. If you enter a correct code, you will hear a confirmation tone and then receive DCS-816 dial tone and you can make an outside call in the usual manner. The station then follows the dialling class for that authorisation code. If you enter an incorrect code, the station returns error tone. This code can be printed on an SMDR report if programmed to do so (see MMC

725).

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PART 2. CALLING LINE IDENTIFICATION

PRESENTATION (CLIP) SPECIAL FEATURES

2.1 INVESTIGATE

Investigate allows selected stations with a special class of service to investigate any call in progress. If CLIP information is available for an incoming call, you can see to whom this station user is speaking. For outgoing calls, you can see the number that was dialled. After investigating, you may barge-in on the conversation (if allowed to—see Executive Barge-In in Part 1 Special Features), disconnect the call or hang up your phone to end the investigation.

• At your keyset, press the ISPY key.

• Enter your station passcode. (Default passcodes cannot be used).

• Enter the extension number of the station to investigate.

• You can now press BARGE to barge-in on the conversation (if allowed).

OR You can press NND to view more information about the call. OR You can press DROP to disconnect the call.

NOTE:

1. If the call is an outgoing call, the NND key display will not appear.

2. This feature requires optional hardware (BRI). Ask your installation and service company for details.

2.2 ABANDONED CALLS LIST

A system-wide abandoned calls list stores CLIP information for the last 100 calls, accompanied with valid CLIP information, that rang but were not answered. The abandoned calls list is accessed using the system administrator's passcode. When reviewing this list, you are provided options to CLEAR the entry or DIAL the number. You can use the NND key (or NND soft key) to toggle between the CLIP name, CLIP number and the date and time the call came in. To view the list of abandoned incoming calls for which CLIP information has been received:

• Dial 64 and dial the system administrator passcode.

• Scroll through the entries using the VOLUME UP (+) and DOWN (–) keys.

2.3 NUMBER TO NAME TRANSLATION

The system provides a translation table of 200 entries for associating names with CLIP numbers. You then have the choice of displaying the name on your LCD instead of the number. When the CLIP number is received, the table is searched. If a match is found, the system displays the corresponding name from the table.

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SAMSUNG DCS-816 System Administration and Special Features Guide

PART 3. SYSTEM ADMINISTRATOR

PROGRAMMING

3.1 OPEN CUSTOMER PROGRAMMING [MMC 200]

Before any system programs can be accessed, you must first open Customer-level programming using the passcode you have been assigned. This must be done using an LCD keyset. Should it become necessary to change this passcode, see MMC 201.

• While your handset is on-hook, press TRSF and then dial 200.

• The display shows [ENABLE CUS. PROG. PASSCODE].

• Dial the four-digit passcode.

• The display shows [ENABLE CUS. PROG. - DISABLE].

• Dial 1 to enable (or press the Up or Down key to select)

• The display shows [ENABLE CUS. PROG - ENABLE].

To begin programming:

• Press the SPEAKER key and the three-digit program code you want to access. Follow the instructions for that program.

NOTE: You must begin programming within 30 seconds. Once you start programming, any delay of more than 30 seconds between keystrokes will cause the system to automatically close programming. (The system timer can, however, be changed to allow more or less time before programming mode is closed. Ask your dealer or the system installer for advice.)

3.2 SET DATE AND TIME DISPLAY [MMC 505]

Should it ever become necessary to correct the date and time displayed on all of the keysets, do so as soon as you notice that they are incorrect. Automatic Night Service will not work correctly and SMDRs will be of no value if the date and time are not correct.

The display format is as follows:

W Day of the week, 0-6 MM Month, 01-12 DD Day of the month YY Year enter the last two digits of the year, e.g. 98. HH Hours use the 24-hour clock and enter a number in the

MM Minutes enter a number in the range 00-59.

Failure to enter the time using the 24-hour clock will cause the date to change at 12:00 P.M. Open customer programming and follow the instructions below.

Open customer programming and follow the instructions below.

enter 0 for Sunday and 6 for Saturday enter 01 for January and 12 for December enter a number in the range 01-31.

range 00-24.

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ACTION DISPLAY

Select 505

2. Enter new time and date using above table

3. Verify time and date Reenter if necessary

4. Press the right soft key to return to step 2

OLD:1060198:1220 NEW : MMDDYY:HHMM

OLD:1060198:1220 NEW:2070798:1545

OLD:2070798:1545 NEW: MMDDYY:HHMM

OR press TRSF to store and exit programming OR press SPEAKER to store and advance to the next program.

If you have entered invalid data, you will receive an [INVALID ENTRY] message for three seconds. Reenter the correct date and time. If the information you entered is incorrect, repeat the procedure.

3.3 RESET STATION PASSCODES TO DEFAULT [MMC 101]

Individual keyset users can set or change their individual passcodes. These passcodes are used to lock and unlock keysets, override toll restriction (call barring) and access the DISA feature. At times, it may be necessary for the system administrator to reset a station's passcode to default "1234". This program is used only to reset the passcodes and cannot be used to display them.

PROGRAM KEYS

UP & DOWN Select the extension number. HOLD Press to reset the passcode.

Open customer programming and follow the instructions below.

ACTION DISPLAY

Select 101

Dial the station number (e.g., 205) OR use the UP and DOWN keys to scroll through the

keyset numbers and press the right soft key to move

[201] PASSCODE PASSCODE: ½½½½

[205] PASSCODE PASSCODE: ½½½½

the cursor right

Press HOLD to reset passcode

[205] PASSCODE PASSCODE: 1234

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4. Press the right soft key to return to step 2 OR press TRSF to store and exit programming OR press SPEAKER to store and advance to the next program

3.4 PROGRAM STATION NAMES [MMC 104]

This program is used to assign a name or identification to each extension. You may assign a name up to 11 characters long.

PROGRAM KEYS

UP & DOWN Select station and move cursor KEYPAD Used to enter characters. HOLD Press to clear entry.

Open customer programming and follow the instructions below.

ACTION DISPLAY

Select 104

Dial station number (e.g., 205) OR press UP or DOWN to select the station and press

the right soft key to move the cursor

3. Enter the station name using the procedure described below and press the right soft key to return

to step 2

Press TRSF to store and exit programming

[201] STN NAME

[205] STN NAME

[205] STN NAME SAM SMITH

OR press SPEAKER to store and advance to the next program

Procedure for Entering Names

Names are written using the number keys. Each press of a key selects a character, as shown on the selected key. Pressing a different key moves the cursor to the right. For example, you want to enter the name “SAM SMITH." The first letter “S” is selected by pressing the dial key number 7 four times (i.e. the first key press selects “P”, the second selects “Q”, and so on). Now press the number 2. This moves the cursor and selects the letter “A.” Continue selecting characters from the keypad to complete your message.

Tip: When the next character you want appears on the same key as the character you have just entered (e.g. you typed “P” and now want to type “R”), press the UP key to move the cursor to the right, then select the next character.

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The # key is used to select the following special characters (in sequence of key presses):

# space & ! : ? . , % $ - < > / = [ ] @ ^ (

) _ + { } | ; " → `

3.5 PROGRAM TRUNK NAMES [MMC 404]

This program is used to assign a name or identification to each C.O. line. You may assign a name up to 11 characters long.

PROGRAM KEYS

UP & DOWN Select trunk and move cursor. KEYPAD Used to enter characters. HOLD Press to clear entry.

Open customer programming and follow the instructions below.

ACTION DISPLAY

Select 404

Dial trunk (e.g., 704) OR press UP or DOWN to select trunk and press the

right soft key to move the cursor

3. Enter the trunk name using the procedure in 3.4 Pro- gram Station Names and press the right soft key to

return to step 2

[701] TRUNK NAME

[704] TRUNK NAME

[704] TRUNK NAME SAMSUNG

Press TRSF to store and exit programming OR press SPEAKER to store and advance to the next program

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3.6 PROGRAM STATION GROUP NAMES [MMC 602]

This program is used to assign a name or identification to each station group (501-504). You may assign a name up to 11 characters long.

PROGRAM KEYS

UP & DOWN Select number and move cursor. KEYPAD Used to enter characters. HOLD Press to clear entry.

Open customer programming and follow the instructions below.

ACTION DISPLAY

Select 602

Dial the group number (e.g., 504) OR press the UP or DOWN key to make a selection

and press the left or right soft key to move the cursor

3. Enter the name using the procedure in 3.4 Program Station Names

4. Press the left or right soft key to return to step 2 OR press TRSF to store and exit programming OR press SPEAKER to store and advance to the next program

[501] SGR NAME

[504] SGR NAME

[504] SGR NAME SAMSUNG

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3.7 PROGRAM SYSTEM SPEED DIAL NUMBERS [MMC 705]

The system list allows 200 numbers to be entered by default and this can be increased in blocks of 10 numbers. The maximum is 300 numbers if no more than 200 station speed dial numbers are assigned.

Speed dial codes are 500-799. Each speed dial number consists of a line access code and the telephone number to be dialled. The access code can be any line group, individual line, station group or individual extension. The speed dial number can be up to 24 characters long including #, FLASH and PAUSE.

NOTE: If Least Cost Routing (LCR) is being used, the LCR access code must be entered. When you are entering a speed dial number, there are some special keys that you can

use. These are the last 6 programmable keys on your keyset referred to as A, B, C, D, E and F, and are defined below.

PROGRAM KEYS

UP & DOWN Select the speed dial bin. KEYPAD Used to enter numbers. HOLD Press to clear entry. SPK/RLS Save data and advance to next program. A Does not have a function. B Inserts a FLASH. C Inserts a PAUSE. D Changes the dialling type from pulse to tone. E Hides and displays digits. F Toggle to MMC 706 to program speed dial name

Open customer programming and follow the instructions below.

ACTION DISPLAY

Select 705

Dial the speed dial code required (e.g., 505) OR press UP or DOWN to make the selection and

press the right soft key to move the cursor

3. Enter the access code (e.g., 9 - the system automatically inserts a dash) followed by the phone

number (up to 18 digits long) and press the right soft

SYS SPEED DIAL 500:

SYS SPEED DIAL 505:

SYS SPEED DIAL 505:9-121223456789

key to return to step 2

Press the F key to toggle to 3.8 Program System Speed Dial Names, step 3 to enter the name

SYS SPEED NAME 505:

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Press TRSF to store and exit programming OR press SPEAKER to store and advance to the next program

3.8 PROGRAM SYSTEM SPEED DIAL NAMES [MMC 706]

This procedure allows a name to be assigned to each system speed dial location. This name enables you to locate the speed dial number when you are using the directory dial feature. You may assign a name up to 11 characters long.

PROGRAM KEYS

UP & DOWN Used to scroll through options. KEYPAD Used to enter selections. SOFT KEYS Move cursor left and right. SPEAKER Used to store data and advance to next program. HOLD Used to clear previous entry. F Toggle to MMC 705

Open customer programming and follow the instructions below. ACTION DISPLAY

Select 706

Dial the system speed number (e.g., 505) OR press UP or DOWN to select the entry number

and press the right soft key to move the cursor

3. Enter the name as shown in 3.4 Program Station Names

SYS SPEED NAME 500:

SYS SPEED NAME 505:

SYS SPEED NAME 505: SAMSUNG

4. Press the right soft key to return to step 2 OR press the F key to toggle to 3.7 Program System Speed Dial Numbers, step 4 OR press TRSF to store and exit programming OR press SPEAKER to store and advance to the next program

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3.9 PROGRAM PERSONAL SPEED DIAL NUMBERS FOR OTHER STATIONS

Individual station users can program their own speed dial numbers. When necessary, however, this program allows the system administrator to view or change any station's speed dial numbers. The station speed dial codes are 00-49. Each station can have up to 10 numbers (00-09) by default and can be assigned more in blocks of 10 (up to a maximum of 50 numbers).

Each speed dial number consists of a line access code and the telephone number to be dialled. The access code can be any line group, individual line, station group or individual extension. The speed dial number can be up to 32 characters long including #, FLASH and PAUSE.

NOTE: If Least Cost Routing (LCR) is being used, the LCR access code must be entered.

When you are entering a speed dial number, there are some special keys that you can use. These are the last six programmable keys of your keyset referred to as A, B, C, D, E and F, and are defined below.

PROGRAM KEYS

[MMC 105]

UP & DOWN Selects a station. KEYPAD Used to enter number. HOLD Press to clear entry. A Does not have a function. B Inserts a FLASH. C Inserts a PAUSE. D Changes the dialling type from pulse to tone. E Hides and displays digits. F Toggle to MMC 106 to program speed dial name

Open customer programming and follow the instructions below.

ACTION DISPLAY

Select 105

Dial the station number (e.g., 205) OR press UP or DOWN to select the station and press

the right soft key to move the cursor

OR press the left soft key to go to step 4

3. If the selected station has no speed dial blocks, this display will be shown and a new station may be

selected

[201] SPEED DIAL 00 :

[205] SPEED DIAL 00 :

[205] SPEED DIAL NO SPEED BLOCK

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SAMSUNG DCS-816 System Administration and Special Features Guide

4. Dial the speed dial code (e.g., 05) OR press UP or DOWN to select and press

the right soft key to move the cursor

[205] SPEED DIAL 05 : _

OR press the left soft key to return to step 2

5. Enter the trunk access code (e.g., 9) followed by the number to be dialled (e.g., 4264100)

If you make an error, press HOLD to clear an entire entry

[205] SPEED DIAL 05 : 9-4264100_

or use the DOWN key to step back one digit

Press the F key to access 3.10 Program Speed Dial

Names for Other Stations

OR press the right soft key to return to step 2 OR press the left soft key to return to step 4 OR press TRSF to save and exit programming OR press SPEAKER to save and advance to the next program

3.10 PROGRAM PERSONAL SPEED DIAL NAMES FOR OTHER STATIONS

Individual station users can program their own speed dial names. When necessary, however, this program allows a system administrator to view or change any station's speed dial names. The station speed dial codes are 00-49. Each station begins with 10 numbers (00-09) and can be assigned more in blocks of 10 up to a maximum of 50 numbers.

PROGRAM KEYS

Open customer programming and follow the instructions below.

ACTION DISPLAY

[MMC 106]

Select 106

Dial the station number (e.g., 205) OR press UP or DOWN to select the station and press

the right soft key to move the cursor

[201] SPEED NAME 00 :

[205] SPEED NAME 00 :

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SAMSUNG DCS-816 System Administration and Special Features Guide

3. If the selected station has no speed dial blocks, this display will be shown and a new station may be

selected

Dial the speed dial location (e.g., 05) OR use UP or DOWN to scroll through the location

numbers and use the right soft key to move the cursor

[205] SPEED DIAL SPDBLK NOT EXIST

[205] SPEED NAME 01 : _

OR press the left soft key to return to step 2

5. Enter the name using the procedure in 3.4 Program Station Names

If you make an error, press HOLD to clear an entire entry

[205] SPEED NAME 01 : SAM SMITH

or use the DOWN key to step back one character

Press the F key to access 3.9 Program Personal Speed Dial Numbers For Other Stations OR press the left soft key to return to step 4 OR press the right soft key to return to step 2 OR press TRSF to store and exit programming OR press SPEAKER to store and advance to the next program

3.11 ASSIGN SPEED DIALLING BLOCKS [MMC 606]

Your system can have up to 500 speed dial entries assigned (50 blocks of 10 numbers each). Up to 200 of these (20 blocks) can be allocated as system speed dials, and the remainder allocated to keysets as personal speed dials. Consequently, the more system speed dials that are allocated, the fewer speed dials are available for personal use.

When assigning speed dials, this MMC displays the number of system or personal blocks that are currently assigned and also shows the number remaining to be assigned, called the ‘Free List’. This program also allows you to delete blocks of speed dial if required.

PROGRAM KEYS

Open customer programming and follow the instructions below.

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SAMSUNG DCS-816 System Administration and Special Features Guide

ACTION DISPLAY

Select 606

FREE LIST:60 SYSTEM:20

2. Press right soft key to advance cursor

FREE LIST:60 SYSTEM:20

Press UP or DOWN key to select SYSTEM to program system speed dials, or EXT (extension) to program per-

FREE LIST:60 SYSTEM:20

sonal speed dials If you select EXT, go to step 5 If you select SYSTEM, press right soft key and go to step 4

4. Enter valid number of blocks to assign OR press UP or DOWN key to select and press right soft key OR press HOLD to delete block(s) System returns to step 3 to make another selection (If finished go to step 6)

5. Enter desired EXT (extension) number via keypad (e.g.,

205) OR press UP or DOWN key to make selection and

FREE LIST:60 EXT205:1

press right soft key to advance cursor

6. Enter valid number of blocks (0–5) OR press UP or DOWN key to make selection

FREE LIST:60 EXT205:5

OR press HOLD key to delete block(s)

Press TRSF to store and exit programming OR press SPEAKER to store and advance to next program

3.12 CREATE PROGRAMMED STATION MESSAGES [MMC 715]

Up to 20 messages can be programmed. Messages 1-10 are set up by default, but these can be changed. You can also create 10 additional 16-character messages (11-20) that fit your company's needs. After programming these messages, inform station users.

PROGRAM KEYS

UP & DOWN Select the message number. KEYPAD Used to enter characters. HOLD Press to clear entry.

Open customer programming and follow the instructions below.

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SAMSUNG DCS-816 System Administration and Special Features Guide

ACTION DISPLAY

Select 715

Dial in the message number (e.g., 11) OR press UP or DOWN to make the selection and

press the right soft key to move the cursor

3. Enter the message using the procedure in 3.4 Pro- gram Station Names and press the right soft key to

return to step 2 above

PGM MESSAGE (01) IN A MEETING

PGM MESSAGE (11) EMPTY MESSAGE

PGM MESSAGE (11) IN THE SHOWROOM

Press TRSF to store and exit programming OR press SPEAKER to store and advance to the next program

3.13 SET ALARM/APPOINTMENT REMINDER WITH MESSAGE

[MMC 116]

Station users can set their own alarm/appointment reminders. However, the system administrator can also set alarms with messages for any or all display keyset stations in the system. Up to two alarms can be set for each station and each alarm can be set as follows:

ALARM TYPE

0 NOTSET 1 TODAY 2 DAILY

PROGRAM KEYS

UP & DOWN Select option HOLD Press to clear data. KEYPAD Used to enter data.

Open customer programming and follow the instructions below.

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SAMSUNG DCS-816 System Administration and Special Features Guide

ACTION DISPLAY

Select 116

Dial the station number (e.g., 205) OR press UP or DOWN to select the station and

press the right soft key to move the cursor

OR press ANS/RLS to select all stations

Dial 1 or 2 to select the alarm (e.g., 2) OR press UP or DOWN to select the alarm and press

the right soft key to move the cursor

OR press the left soft key to return to step 2

4. Enter the alarm time in 24-hour clock format (e.g., 1300 for 1pm) and the display will automatically advance to step 5

5. Enter the alarm type from the list above OR press UP or DOWN to select the alarm type and

press the right soft key to move the cursor

6. Enter the messages using the procedure in 3.4 Pro- gram Station Names and press the right soft key to

return to step 2

Press TRSF to store and exit programming OR press SPEAKER to store and advance to the next program

[201] ALM REM (1) HHMM : ➨NOTSET

[205] ALM REM (1) HHMM : ➨NOTSET

[ALL] ALM REM (1) HHMM : ➨NOTSET

[205] ALM REM (2) HHMM : ➨NOTSET

[205] ALM REM (2) HHMM : 1300➨NOTSET

[205] ALM REM (2) HHMM : 1300 ➨DAILY

[205] ALM REM (2) MEETING

3.14 PROGRAMMING STATION KEY EXTENDERS [MMC 107]

You can view station key assignments and add extenders to some of the programmable keys for easy one-touch operation of frequently-used features.

An extender is a number that makes an otherwise general soft key very specific. Adding the digit 4 to a PAGE key defines this key for paging zone four, for example. And adding 205 to a DP key defines this key as pickup for extension 205 only. The soft key must already be assigned by the installing technician. Adding extenders allows one-touch operation for that feature.

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SAMSUNG DCS-816 System Administration and Special Features Guide

Use this program to assign extenders to the following keys:

KEY FUNCTION EXTENDER

BOSS Boss and Secretary 1-4 DIR Directory PERS(1), SYS(2), or STN(3) DP Direct Pickup Station/Station group no. DS Direct Station Select Station/Station group no. FWRD Call Forward 0-5 GPIK Group Pick-Up 01-08 IG In/Out of Group 500-509 MMPG Meet Me Page PAGE Page PMSG Programmed Message 01-20 SP UCD Supervise UCD group no. SPD Speed Dial 00-49, 500-799 VT Voice Mail Transfer VM/AA group no.

0-4, 5, ✱ 0-4, 5, ✱

PROGRAM KEYS

UP & DOWN Select option KEYPAD Used to enter extender codes. HOLD Used to clear the displayed data.

Open customer programming and follow the instructions below. ACTION DISPLAY

Select 107

Dial the station number (e.g., 205) OR use UP or DOWN to scroll through the station

numbers and press the right soft key to move the cur-

[201] KEY EXTEND 01 : CALL1

[205] KEY EXTEND 01 : CALL1

sor

3. Enter the key number (e.g., 18) OR use UP and DOWN to scroll through the keys and

use the right soft key to move the cursor

[205] KEY EXTEND 18 : DS

OR press the key to be programmed

4. Dial the extender according to the list above and the system displays your selection. If there are no more

entries, press the left soft key to return to step 2

Press TRSF to store and exit programming

[205] KEY EXTEND 18 : DS207

OR press SPEAKER to store and advance to the next program

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SAMSUNG DCS-816 System Administration and Special Features Guide

3.15 PROGRAMMING ACCOUNT CODES [MMC 708]

This program is used to add or change account code entries.

PROGRAM KEYS

KEYPAD Used to enter the account code (allowable digits 0-9). UP & DOWN Used to select entry number. FLASH & TRSF Used to view and change only the used entries. HOLD Used to clear data.

Open customer programming and follow the instructions below. ACTION DISPLAY

Select 708

Dial the account code entry (e.g., 005) OR press UP or DOWN to select the entry number

and press the right soft key to move the cursor

Enter the account code via the keypad, e.g., 1234 (maximum of 12 digits) and press the right soft key to

move the cursor back to step 2

Press TRSF to store and exit programming OR press SPEAKER to store and advance to the next program

ACCOUNT CODE 001:

ACCOUNT CODE 005:

ACCOUNT CODE 005: 123456789012

3.16 SETTING INDIVIDUAL FORWARD NO ANSWER TIMERS

[MMC 502]

Each station can have an individual call Forward No Answer timer to accommodate different individual work habits of station users. If adjusting this timer (in MMC 501), take care that the value is not greater than the Transfer Recall timer value. The range is 001-255 seconds.

PROGRAM KEYS

KEYPAD Used to set timer values. UP & DOWN Used to select extension number. ANS/RLS Select all stations

Open customer programming and follow the instructions below.

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SAMSUNG DCS-816 System Administration and Special Features Guide

ACTION DISPLAY

Select 502

Dial the station number (e.g., 205) OR press UP or DOWN key to select the station and

press the right soft key

OR press ANS/RLS to select all stations OR press the right soft key

Enter the new value via the dial pad, e.g., 020 (must be three digits) and the system will return to step 2

Press TRSF to store and exit programming

[201] NO ANS FWD 010 SEC ->_

[205] NO ANS FWD 010 SEC ->_

[ALL] NO ANS FWD 010 SEC-> _

[205] NO ANS FWD 010 SEC-> 020

OR press SPEAKER to store and advance to the next program

3.17 ADDING NAMES TO THE TRANSLATION TABLE [MMC 728]

This program allows the system administrator to associate a CLIP number received from the central office with a name programmed in this translation table.

The translation table consists of 200 entries, each comprising a 16-digit telephone number and a 16-digit name.

The procedure for entering names is as described in “Procedure for Entering Names” under section 3.4 Program Station Names.

PROGRAM KEYS

Open customer programming and follow the instructions below.

ACTION DISPLAY

Select 728

Dial an entry number (e.g., 005) OR use UP or DOWN to scroll through entries and

press the right soft key to select entry

CLIP XLAT (001) DIGIT :

CLIP XLAT (005) DIGIT : _

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SAMSUNG DCS-816 System Administration and Special Features Guide

3. Enter the telephone number and press right soft key to advance to name entry

OR enter the telephone number and press the left soft

CLIP XLAT (005) DIGIT : 3054264100

key to return to step 2

4. Enter associated name and press right or left soft key to return to step 2

OR press SPEAKER to save and advance to the next

CLIP XLAT (005) SAMSUNG

program OR press TRSF to save and exit programming

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SAMSUNG DCS-816 System Administration and Special Features Guide

SYSTEM ACCESS CODES

The DCS-816 system has the following preset (default) feature access codes. These codes can be used if a key is not available for the feature you want to use. Standard (Single Line) Telephone users must always dial these codes.

9 Local trunk group 53+grp+1 In group 10 + xxx Retrieve parked calls 54+zone Meet Me Page 11 Put calls on and take calls off

hold

12 +xxx Retrieve calls on hold at an-

other station 13 Door lock release 55 + 2 Page internal zone 2 16 + xxx Make speed dial calls 55 + 3 Page internal zone 3 17 Save number and redial it 55 + 4 Page internal zone 4 18 Recall dial tone for new call 55 + 5 Page external zone 5 19 Last number redial 55 + ½ All Page 2xx Extension numbers 56 Meet Me Answer 400 Cancel Do not Disturb 58 DISA alarm clear 401 Set Do Not Disturb 59 Walking class of service 41 Set Message No Ring 600 Cancel all call forwarding 42 + xxx Cancel message 601 + xxx Set Forward All Calls 43 Set/return messages 602 + xxx Set Forward Busy 44 Busy station/line callback 603 + xxx Set Forward No Ans 45 Busy station camp-on 604 + xxx Set Fwd Busy/No Ans 46 Set up a conference 605 + xxx Set Fwd Follow me 47 Enter account code 65 Directed call pickup 48 Set programmed station

message 49 Send flash to outside line 67 Universal Answer 500 Operator group 7xx Individual line numbers 5xx Station hunt group 78xx ISDN S 53+grp+0 Out of group 0 Call attendant or system operator

If your system installer has programmed different feature access codes to those shown above, you can enter these codes in the following ‘Changed System Access Codes’ table for your convenience.

55 + 0 Page all internal zones 55 + 1 Page internal zone 1

66 Group call pickup

0 numbers

SAMSUNG DCS-816 System Administration and Special Features Guide

CHANGED SYSTEM ACCESS CODES

Enter any codes here that are different to the default values given in the System Access Codes table.

CODE FEATURE CODE FEATURE

Local trunk group Retrieve parked calls Put calls on and take calls off hold Retrieve calls on hold at another

In group Meet Me Page Page all internal zones

Page internal zone 1 station Door lock release Make speed dial calls Save number and redial it Recall dial tone for new call Last number redial Extension numbers Cancel Do not Disturb Set Do Not Disturb Set Message No Ring Cancel message Set/return messages Busy station/line callback Busy station camp-on Set up a conference Enter account code Set programmed station message Send flash to outside line Operator group Station hunt group Out of group

Page internal zone 2

Page internal zone 3

Page internal zone 4

Page external zone 5

All Page

Meet Me Answer

DISA alarm clear

Walking class of service

Cancel all call forwarding

Set Forward All Calls

Set Forward Busy

Set Forward No Ans

Set Fwd Busy/No Ans

Set Fwd Follow me

Directed call pickup

Group call pickup

Universal Answer

Individual line numbers

ISDN S0 numbers

Call attendant or system op-

erator

Samsung Business Communications

Brookside Business Park, Greengate, Middleton, Manchester M24 1GS

SAMSUNG DCS-816 User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Publication Information

EU Declaration of Conformity (RTTE)

Intended Use

CONTENTS

ABOUT THIS GUIDE

HOW THIS GUIDE IS ORGANISED

RELATED MANUALS

PART 1. SPECIAL FEATURES

1.1 NIGHT SERVICE OPERATION

1.2 CALLING THE SYSTEM OPERATOR

1.3 OPERATOR RECALLS

1.4 EXECUTIVE BARGE-IN

1.5 WALKING CLASS OF SERVICE

1.6 IN/OUT OF GROUP

1.7 DIRECT INWARD SYSTEM ACCESS (DISA)

1.8 DISA SECURITY

1.9 ACCOUNT CODES

1.10 AUTHORISATION CODES

2.1 INVESTIGATE

2.2 ABANDONED CALLS LIST

2.3 NUMBER TO NAME TRANSLATION

3.1 OPEN CUSTOMER PROGRAMMING [MMC 200]

3.2 SET DATE AND TIME DISPLAY [MMC 505]

3.3 RESET STATION PASSCODES TO DEFAULT [MMC 101]

3.4 PROGRAM STATION NAMES [MMC 104]

3.5 PROGRAM TRUNK NAMES [MMC 404]

3.6 PROGRAM STATION GROUP NAMES [MMC 602]

3.7 PROGRAM SYSTEM SPEED DIAL NUMBERS [MMC 705]

3.8 PROGRAM SYSTEM SPEED DIAL NAMES [MMC 706]

3.11 ASSIGN SPEED DIALLING BLOCKS [MMC 606]

3.12 CREATE PROGRAMMED STATION MESSAGES [MMC 715]

3.14 PROGRAMMING STATION KEY EXTENDERS [MMC 107]

3.15 PROGRAMMING ACCOUNT CODES [MMC 708]

3.17 ADDING NAMES TO THE TRANSLATION TABLE [MMC 728]