Samsung DCS 50si User Manual

TECHNICAL MANUAL

UPDATE

July, 2001

Dear Dealer,

This DCS 50si Technical Manual Update includes information on the new FALCON keyset family.

Please add or replace the following material:

1. General Description Section

- Replace the existing section by printing the 50_gd.pdf file contained in the CD.

2. User Instructions Section

- New Table of Contents and modified pages 1.1—1.22.

- New Falcon Keyset User Guide.

- Please keep your existing DCS 50si Keyset User Guide, DCS 50si Standard Telephone User Guide, DCS 50si System Administration and Special Features Guide and DCS 50si Auto Attendant and Uniform Call Distribution Administration Guide.

3. Installation Section

- New Table of Contents.

- Modified Part 6. Connecting Station Equipment.

- Remove Figures 6-15, 6-16, 6-17 and 6-18. Replace with the following figures: 6-15A, 6-15B, 6-16, 6-17, 6-18, and 6-19.

4. Programming Section

- Modified MMCs: 104, 106, 116, 209, 213, 315, 404, 405, 602, 706, 714, 715, 722, 723, 725, 728.

- Modified Datasheets: 107 and 722&723.

Thank you.

DCS 50si USER INSTRUCTIONS TECHNICAL MANUAL TABLE OF CONTENTS JUNE 2001

TABLE OF CONTENTS

USER INSTRUCTIONS SECTION

PART DESCRIPTION PAGE

1 ENHANCED DISPLAY PROGRAMMING

1.1 OVERVIEW........................................................................................... 1.1

1.2 LOCKING YOUR KEYSET ................................................................... 1.2

1.3 CHANGING YOUR PASSCODE ......................................................... 1.3

1.4 CALL FORWARDING .......................................................................... 1.4

1.5 SETTING YOUR ANSWER MODE ..................................................... 1.5

1.6 PROGRAMMING YOUR STATION’S NAME ....................................... 1.6

1.7 PROGRAMMING PERSONAL SPEED DIAL LOCATIONS ................ 1.7

1.8 NAMING YOUR PERSONAL SPEED DIAL LOCATIONS .................. 1.8

1.9 ADDING EXTENDERS TO KEYS ....................................................... 1.9

1.10 CHECKING STATION STATUS ........................................................ 1.10

1.11 CHANGING YOUR TIME AND DATE DISPLAY ............................... 1.11

1.12 SETTING STATION ON/OFF OPTIONS .......................................... 1.12

1.13 SELECTING A RING TONE .............................................................. 1.14

1.14 ALARM REMINDER ........................................................................... 1.15

1.15 SETTING A PROGRAMMED MESSAGE .......................................... 1.16

1.16 ALARM REMINDER WITH MESSAGE ............................................. 1.17

1.17 CALLER ID DISPLAY ......................................................................... 1.18

1.18 BACKGROUND MUSIC VOLUME .................................................... 1.19

2 FALCON KEYSET USER GUIDE

3 DCS KEYSET USER GUIDE

4 STANDARD TELEPHONE USER GUIDE

5 SYSTEM

ADMINISTRATION AND SPECIAL FEATURES GUIDE

6 AUTO ATTENDANT AND UNIFORM CALL DISTRIBUTION

ADMINISTRATION GUIDE

DCS 50si USER INSTRUCTIONS TECHNICAL MANUAL PART 1 JUNE 2001

PART 1. ENHANCED DISPLAY PROGRAMMING

1.1 OVERVIEW

FALCON KEYSETS

•

This section provides more detailed programming procedures that can be used by experienced display keyset users. These procedures will help explain some of the displays observed as the simpler procedures detailed in the Keyset User Guide are followed.

The diagram below illustrates the keys on a FALCON 28 BUTTON and a FALCON 18 BUTTON keyset that have special functions during programming. When required, these keys will be referred to by the names described below.

1.1

DCS 50si USER INSTRUCTIONS TECHNICAL MANUAL PART 1 JUNE 2001

The diagram below illustrates the keys on a FALCON 8 BUTTON keyset that have special functions during programming. When required, these keys will be referred to by the names described below.

1.2

DCS 50si USER INSTRUCTIONS TECHNICAL MANUAL PART 1 JUNE 2001

DCS KEYSETS

•

The diagram below illustrates the keys on a DCS display keyset that have special functions during programming. When required, these keys will be referred to by the names described below.

1.3

DCS 50si USER INSTRUCTIONS TECHNICAL MANUAL PART 1 JUNE 2001

1.2 LOCKING YOUR KEYSET

You can lock your keyset to prevent other people from making or receiving calls while you are away. You can unlock it when you return.

ACTION DISPLAY

1. Press the transfer key followed by 100 Display shows

2. Enter your passocde Default is 1234

3. Enter 1 for locking outgoing calls (Internal calls will still be allowed).

4. Enter 2 for locking all calls (Internal and

external calls will not be allowed).

5. Enter 0 to unlock your phone.

6. Press the transfer key to save and exit

[201] STN LOCK PASSCODE:_

[201] STN LOCK UNLOCKED

[201] STN LOCK LOCKED OUTGOING

OR [201] STN LOCK LOCKED ALL CALLS

[201] STN LOCK UNLOCKED

1.4

DCS 50si USER INSTRUCTIONS TECHNICAL MANUAL PART 1 JUNE 2001

1.3 CHANGING YOUR PASSCODE

Each keyset user can set or change his/her individual passcode. This passcode is used to lock or unlock keysets, for toll restriction override and to access the DISA feature.

NOTE: Default passcodes cannot be used for toll restriction override or for DISA access.

ACTION DISPLAY

1. Press the transfer key followed by 101 Display shows

2. Enter the existing passcode (default = 1234)

3. Enter the new passcode

4. Reenter the new passcode to verify the number If reentered correctly, display shows

5. Press the transfer key to save and exit

[201] PASSCODE OLD CODE:_

[201] PASSCODE OLD CODE:****

[201] PASSCODE NEW CODE:_

[201] PASSCODE VERIFY :SUCCESS

1.5

DCS 50si USER INSTRUCTIONS TECHNICAL MANUAL PART 1 JUNE 2001

1.4 CALL FORWARDING

The DCS 50si allows six types of call forwarding—Forward All, Forward No Answer, Forward Busy, Forward Follow Me, Forward DND and Forward External. There is an additional option, Forward Busy/No Answer, that allows both of these options to be activated at the same time, provided destinations have been entered for both.

ACTION DISPLAY

1. Press the transfer key followed by 102 Display shows

2. Dial 0–6 to select the forward type (e.g., 1)

OR Press UP or DOWN to select the forward type Press the right soft key to move the cursor

3. Dial the destination number (e.g., 202) OR

Press UP or DOWN to select the destination Press the right soft key to move the cursor

4. Dial 1 to set OR

Press UP or DOWN to select YES or NO

5. Press the transfer key to store and exit

[201] FORWARD 0:FORWARD CANCEL

[201] FORWARD 1:ALL CALL:NONE

[201] FORWARD 1:ALL CALL:202

[201] FORWARD CURENTLY SET:YES

1.6

DCS 50si USER INSTRUCTIONS TECHNICAL MANUAL PART 1 JUNE 2001

1.5 SETTING YOUR ANSWER MODE

Each keyset and add-on module (AOM) can have its answer mode for intercom calls set to one of the following options:

RING—The station will ring in one of eight custom ring patterns. Calls are answered by pressing the ANS/RLS key or lifting the handset.

AUTO—After giving a short attention tone, the station will automatically answer calls on the speakerphone. When a C.O. line is transferred to a station in Auto Answer, the screened portion of the call will be Auto Answer, but the keyset or AOM will ring when the transfer is complete if the user has not pressed the ANS/RLS key or lifted the handset.

VOICE—The station will not ring. After a short attention tone, callers can make an annoucement. The called party must press the ANS/RLS key or lift the handset to reply.

ACTION DISPLAY

1. Press the transfer key followed by 103

Display shows

2. Dial 0, 1 or 2 to change the ring mode, e.g., 2 OR

[201] ANS MODE RING MODE

[201] ANS MODE VOICE ANNOUNCE

Press UP or DOWN to select the ring mode

3. Press the transfer key to store and exit

1.7

DCS 50si USER INSTRUCTIONS TECHNICAL MANUAL PART 1 JUNE 2001

1.6 PROGRAMMING YOUR STATION’S NAME

Names are written using the keypad. Each key press selects a character. Pressing the dial pad key moves the cursor to the next position. For example, if the directory name is “SAM SMITH,” press the number “7” three times to get the letter “S.” Press the number “2” once to get the letter “A.” Continue selecting characters from the table below to complete your message. Pressing the bottom left programmable key will change the letter from upper case to lower case. There are up to 11 characters that can be used.

NOTE: When the character you want appears on the same dial pad key as the previous character, press the VOL UP or DOWN keys to move the cursor to the right or to the left.

DCS KEYSETS

•

COUNT12345

DIAL 0 Q Z . ) 0 DIAL 1 space ? , ! 1 DIAL 2 A B C @ 2 DIAL 3 D E F # 3 DIAL 4 G H I $ 4 DIAL 5JK L%5 DIAL 6 M N O ^ 6 DIAL 7 P R S & 7 DIAL 8 T U V DIAL 9 W X Y ( 9 DIAL ✱ :=[ ]

✱

The # key can be used for the following special characters: #, space, &, !, :, ?, ., %, $, -, <, >, /, =, [, ], @, ^, (, ), _, +, {, }, |, ;, \, " and ~.

1.8

DCS 50si USER INSTRUCTIONS TECHNICAL MANUAL PART 1 JUNE 2001

FALCON KEYSETS

•

COUNT12345

DIAL 0 < > . ) 0 DIAL 1 space ? , ! 1 DIAL 2 A B C @ 2 DIAL 3 D E F # 3 DIAL 4 G H I $ 4 DIAL 5JK L%5 DIAL 6 M N O ^ 6 DIAL 7 P Q R S 7 DIAL 8 T U V

✱

8 DIAL 9 W X Y Z 9 DIAL ✱ :=[ ]

✱

1. When the character you want appears on the same dial pad key as the previous character, press UP to move the cursor one space to the right.

2. Other symbols are available for DIAL #.

ACTION DISPLAY

1. Press the transfer key followed by 104

[201] STN NAME

Display shows

2. Enter the station name using the procedure described above

[201] STN NAME SAMSUNG

3. Press the transfer key to store and exit

1.9

DCS 50si USER INSTRUCTIONS TECHNICAL MANUAL PART 1 JUNE 2001

1.7 PROGRAMMING PERSONAL SPEED DIAL LOCATIONS

You can program frequently dialed telephone numbers in a personal speed dial list. Each station user begins with ten numbers 00–09 and may be assigned up to fifty numbers. See your system administrator to determine the amount assigned to your station.

NOTE: Press button B for flash and button C for pause.

Display keyset users may want to hide some speed dial numbers so they will not show in the display. Before entering a telephone number, press button E. All digits after this will be hidden. Press button E again to begin displaying digits.

If your system uses rotary (or pulse) dialing C.O. lines, pressing button D before entering a speed dial will cause all subsequent digits to be sent as DTMF tones until the D button is pressed again.

ACTION DISPLAY

1. Press the transfer key followed by 105 Display shows

If you have no speed dial bins, the display will be as shown

2. Dial the location number (e.g., 05)

OR Press UP or DOWN to select the location Press the right soft key to move cursor

3. Enter the trunk access code (e.g., 9) followed by the number to be dialed (e.g., 4264100)

Press the left soft key to return to step 2

4. Press the F button to access the next program

Press the transfer key to save and exit

[201] SPEED DIAL 00:

[201] SPEED DIAL SPDBLK NOT EXIST

[201] SPEED DIAL 05:_

[201] SPEED DIAL 05:9-4264100_

1.10

DCS 50si USER INSTRUCTIONS TECHNICAL MANUAL PART 1 JUNE 2001

1.8 NAMING YOUR PERSONAL SPEED DIAL LOCATIONS

This program allows a character name to be entered for each personal speed dial location. This name enables the speed dial number to be located when using the directory dial feature. The directory dial feature allows the display keyset user to select a speed dial location by scanning its name. There are up to 11 characters that can be used.

ACTION DISPLAY

1. Press the transfer key followed by 106 Display shows

2. Dial the speed dial location (e.g., 01)

OR Use UP or DOWN to scroll through the location numbers and use the right soft key to move the cursor

3. Enter the location name using the procedure described in Programming Your Station’s Name

4. Press UP or DOWN to move to the next location

Press the F key to program speed dial numbers

5. Press the transfer key to store and exit

[201] SPEED NAME 00:

[201] SPEED NAME 01:_

[201] SPEED NAME 01:SAMSUNG_

1.11

DCS 50si USER INSTRUCTIONS TECHNICAL MANUAL PART 1 JUNE 2001

1.9 ADDING EXTENDERS TO KEYS

This program allows you to assign key extenders to make a general access feature key more specific. The feature keys that can have extenders are listed below:

FEATURE KEY DESCRIPTION EXTENDER

BOSS Boss and Secretary 1–4 DP Direct Pickup Extension or station group number DS Direct Station Select Any extension number FWRD Call Forward 0–6 GPIK Group Pickup 01–20 IG In/Out of Group Any group number you are part of

(501–509) MMPG Meet Me Page 0–9, ✱ PAGE Page 0–9, ✱ SPD Speed Dial 00–49, 500–999 PSMG Programmed Message 01–20 DIR Directory PERS (1), SYS (2) or STN (3) VT Voice Mail Transfer Voice Mail Group (501–529)

ACTION DISPLAY

1. Press the transfer key followed by 107 Display shows the first station

2. Enter the key number, e.g., 18

[201] EXT (KTS) 01:CALL1 

[201] EXT (KTS) 18:DS 

Use UP and DOWN to scroll through the keys Use the right soft key to move the cursor

Press the key to be programmed

3. Dial the extender according to above table Press the right soft key to return to step 2

[201] EXT (KTS) 18:DS DS207

Press the transfer key to store and exit

OR Press the speaker key to store and advance to the next program

1.12

DCS 50si USER INSTRUCTIONS TECHNICAL MANUAL PART 1 JUNE 2001

1.10 CHECKING STATION STATUS

This program displays the following attributes of a station port. This is a read only feature.

0 PORT # Port (1–80) / Slot (1–10) – Channel (1–16) / Offset (1–16) 1 TENANT NUMBER 1–2 2 PICKUP GROUP None, 01–30 3 SGR Station Group Number 4 BOSS-SECR None, 1–4 5 PAGE Page Zone (1–4) 6 DAY COS NO COS (01–30) 7 NIGHT COS NO COS (01–30)

ACTION DISPLAY

1. Press the transfer key followed by 108 Display shows

2. Press UP or DOWN to view the status items

3. Press the transfer key to exit

[201] STN STATUS P01:S1-01 OFS:01

[201] STN STATUS TYPE:24B US SET

1.13

DCS 50si USER INSTRUCTIONS TECHNICAL MANUAL PART 1 JUNE 2001

1.11 CHANGING YOUR TIME AND DATE DISPLAY

Display keysets will always have the date and time displayed when not in use. You can select from the following display options:

0 COUNTRY Sets overall display format and has two options

0 = ORIENTAL MM/DD DAY HH:MM 1 = WESTERN DAY DD MM HH:MM

1 CLOCK Sets format of clock display and has two options

0 = 12 HOUR (Displays 1 P.M. as 01:00) 1 = 24 HOUR (Displays 1 P.M. as 13:00)

2 DISPLAY Sets format of DAY and MONTH display and has two options

0 = UPPER CASE (Displays Friday as FRI and March as MAR) 1 = LOWER CASE (Displays Friday as Fri and March as Mar)

ACTION DISPLAY

1. Press the transfer key followed by 109 Display shows

2. Press UP or DOWN to select the display mode Press the right soft key to move the cursor

3. Press the right soft key to return to step 2

Press the left soft key to return to step 3

4. Press the transfer key to store and exit

[201] DAY FORMAT COUNTRY:WESTERN

[201] DAY FORMAT COUNTRY:ORIENTAL

1.14

DCS 50si USER INSTRUCTIONS TECHNICAL MANUAL PART 1 JUNE 2001

1.12 SETTING STATION ON/OFF OPTIONS

The following options may be turned on and off at your keyset.

0. AME BGM This feature selects whether a station using Anwer Machine Emulation will hear their personal greeting or BGM while callers are listening to the personal greeting. A BGM source must be selected for this to work. This feature applies only if a CADENCE card is installed in the system.

1. AME PSWD If this option is set to YES, station users who have AME set must enter their station password to listen to messages being left.

2. AUTO HOLD Automatically places an existing C.O. call on hold if the CALL button, trunk key or trunk route key is pressed during that call. This will not affect the Auto Hold part of transfer and park/page.

3. AUTO TIMER Automatically starts the stopwatch timer immediately when a C.O. call is answered or after a short delay on an outgoing call.

4. HEADSET USE When on, this feature disables the hook switch, allowing a headset user to answer all calls on the headset without requiring to lift the handset.

5. HOT KEYPAD When on, this feature allows the user to dial directory numbers without having to first lift the handset or press the speaker button.

6. KEY TONE Allows the user to hear a slight tone when pressing buttons on the set.

7. PAGE REJOIN This feature allows keyset users to hear the remaining portion of an ongoing internal page or all page over the speaker of their keysets after they return their keysets to idle. To enable this feature, follow the procedure below.

8. RING PREF. When off, this feature requires the user to press the fast flashing button to answer a ringing call after lifting the handset.

1.15

DCS 50si USER INSTRUCTIONS TECHNICAL MANUAL PART 1 JUNE 2001

ACTION DISPLAY

1. Press the transfer key followed by 110 Display shows

2. Dial the option number from above list (e.g., 4)

OR Press UP or DOWN to select the option and press the right soft key to move the cursor

3. Press UP or DOWN to select ON or OFF Press the left or right soft key to return to step 2 OR Dial 1 for ON or 0 for OFF

If option 0 from above list is dialed at Step 2

If option 1 from above list is dialed at Step 2

If option 2 from above list is dialed at Step 2

[201] STN ON/OFF AME BGM :OFF

[201] STN ON/OFF HOT KEYPAD :OFF

[201] STN ON/OFF HOT KEYPAD :ON

[201] STN ON/OFF AME BGM :OFF

[201] STN ON/OFF AME PSWD :OFF

[201] STN ON/OFF AUTO HOLD :ON

If option 3 from above list is dialed at Step 2

If option 4 from above list is dialed at Step 2

If option 5 from above list is dialed at Step 2

If option 6 from above list is dialed at Step 2

If option 7 from above list is dialed at Step 2

If option 8 from above list is dialed at Step 2

4. Press UP or DOWN to select ON or OFF Press the left or right soft key to return to step 2

[201] STN ON/OFF AUTO TIMER :ON

[201] STN ON/OFF HEADSET USE :OFF

[201] STN ON/OFF HOT KEYPAD :ON

[201] STN ON/OFF KEYTONE :ON

[201] STN ON/OFF PAGE REJOIN :ON

[201] STN ON/OFF RING PREF. :ON

[201] STN ON/OFF HOT KEYPAD :ON

5. Press the transfer key to store and exit

1.16

DCS 50si USER INSTRUCTIONS TECHNICAL MANUAL PART 1 JUNE 2001

1.13 SELECTING A RING TONE

Each keyset user can select one of eight ring frequencies.

ACTION DISPLAY

1. Press the transfer key followed by 111 Display shows

2. Dial 1–8 to select the ring tone

OR Press UP or DOWN to select the ring tone Press the right soft key to move the cursor

3. Press the transfer key to store and exit

[201] RING TONE SELECTION 6

[201] RING TONE SELECTION 5

1.17

DCS 50si USER INSTRUCTIONS TECHNICAL MANUAL PART 1 JUNE 2001

1.14 ALARM REMINDER

Station users can have three alarms programmed at their phones. Each alarm may be one of the following three types:

0. NOTSET The alarm is not set.

1. TODAY ONLY The alarm will ring at the programmed time and be canceled automatically.

2. DAILY The alarm will ring each day at this time.

ACTION DISPLAY

1. Press the transfer key followed by 112 Display shows

2. Dial 1–3 to select the alarm (e.g., 2)

OR Press UP or DOWN to select alarm Press the right soft key to move the cursor

OR Press the left soft key to return to step 2

3. Enter alarm time in 24 hour format (e.g., 1300) Display automatically advances to step 5

4. Enter alarm type (e.g., 2)

OR Press UP or DOWN to select alarm type Press the right soft key to move the cursor and return to step 2

5. Press the transfer key to store and exit

[201] ALM CLK(1) HHMM: NOTSET

[201] ALM CLK(2) HHMM: NOTSET

[201] ALM CLK (2) HHMM:1300NOTSET

[201] ALM CLK HHMM:1300DAILY

1.18

DCS 50si USER INSTRUCTIONS TECHNICAL MANUAL PART 1 JUNE 2001

1.15 SETTING A PROGRAMMED MESSAGE

When you will be away from your phone for any length of time, you can leave a vacant station message. Display stations calling you will see this message and be informed of your status or follow your instructions.

ACTION DISPLAY

1. Press the transfer key followed by 115 Display shows

2. Dial 00–20 to select message number, e.g., 05

Press UP or DOWN to select message

3. Press the LEFT or RIGHT soft key to return to step 2

Press the transfer key to store and exit

[201] PGMMSG(00) CANCEL VAC MSG

[201] PGMMSG(05) PAGE ME

1.19

DCS 50si USER INSTRUCTIONS TECHNICAL MANUAL PART 1 JUNE 2001

1.16 ALARM REMINDER WITH MESSAGE

Station users can have three alarms programmed at their phones. Each alarm may be one of the following three types:

0. NOTSET The alarm is not set.

1. TODAY ONLY The alarm will ring at the programmed time and be canceled automatically.

2. DAILY The alarm will ring each day at this time.

In addition, each alarm may be accompanied by a 16 character message that will be displayed while the alarm is ringing.

NOTE: These are the same three alarms described in Alarm Reminder. This procedure allows a message to be added. A display keyset is necessary to view messages.

ACTION DISPLAY

1. Press the transfer key followed by 116 Display shows

2. Dial 1–3 to select the alarm (e.g., 2)

OR Press UP or DOWN to select the alarm Press the right soft key to move the cursor

3. Enter the alarm time in 24 hour clock format (e.g., 1300) Display automatically advances to step 4

4. Dial the valid entry from the above list for the alarm type

OR Press UP or DOWN to select the alarm type Press the right soft key to move the cursor

5. Enter messages using the method in

Programming Your Station’s Name

Press the right soft key to return to step 2

[201] ALM REM(1) HHMM: NOTSET

[201] ALM REM (2) HHMM:1300NOTSET

[201] ALM REM HHMM:1300DAILY

[201] ALM REM TAKE MEDICATION

6. Press the transfer key to store and exit

1.20

DCS 50si USER INSTRUCTIONS TECHNICAL MANUAL PART 1 JUNE 2001

1.17 CALLER ID DISPLAY

The station user can change the order in which the Caller ID information is displayed on an LCD set.

Caller ID display options are the following:

0. NO DISPLAY No Caller ID data will be displayed.

1. NUMBER FIRST The Caller ID number received from the Central Office will be displayed first.

2. NAME FIRST The Caller ID name received from the Central Office will be displayed first.

ACTION DISPLAY

1. Press the transfer key followed by 119 Display shows current display mode

2. Dial display option 0, 1 or 2, e.g., 2

Press UP or DOWN to select option

3. Press the transfer key to store and exit

Press the speaker key to store and exit

[201] CID DISPLAY NUMBER FIRST

[201] CID DISPLAY NAME FIRST

1.21

DCS 50si USER INSTRUCTIONS TECHNICAL MANUAL PART 1 JUNE 2001

1.18 BACKGROUND MUSIC VOLUME

This procedure allows keyset users to view and adjust the level of background music heard at their keysets.

ACTION DISPLAY

1. Press the transfer key followed by 117 Display shows

2. Enter volume level (01-16)

3. Press the transfer key to store and exit

[201] BGM VOLUME VOLUME 13

[201] BGM VOLUME VOLUME 06

1.22

TABLE OF CONTENTS

ABOUT THIS BOOK ..........................................................1

THINGS YOU SHOULD KNOW ............................2–9

ASSEMBLING YOUR KEYSET ................................10

ADDING A KEYSET DAUGHTERBOARD

MODULE

..............................................................................11

OUTSIDE CALLS

Making an Outside Call ....................................................................12

Answering an Outside Call................................................................12

Universal Answer ..............................................................................12

Recall/Flash ......................................................................................13

Busy Line Queuing with Callback ....................................................13

Canceling Callback............................................................................13

INTERCOM CALLS

Calling Other Stations ......................................................................14

Answering Intercom Calls..................................................................14

Answer Modes ..................................................................................14

Busy Station Callback ......................................................................15

Busy Station Camp-on ......................................................................15

Calling Your System Operator ..........................................................15

CALL PROCESSING

Holding Calls................................................................................16–17

Transferring Calls ........................................................................17–18

Transfer with Camp-On......................................................................18

Transfer to Voice Mail ........................................................................18

Call Waiting........................................................................................18

Conference Calls ..............................................................................19

Forwarding Calls..........................................................................19–22

Call Pickup ........................................................................................22

SAMSUNG DCS 50si SYSTEM

June 2001

FALCON

KEYSET USER GUIDE

Every effort has been made to eliminate errors and ambiguities in the information contained in this

guide. Any questions concerning information presented here should be directed to SAMSUNG TELE-

COMMUNICATIONS AMERICA, 2700 N.W. 87th Avenue, Miami, FL 33172, telephone (305) 592-2900.

SAMSUNG TELECOMMUNICATIONS AMERICA disclaims all liabilities for damages arising from the

erroneous interpretation or use of information presented in this guide.

CUSTOMIZING YOUR KEYSET

AME BGM ..........................................................................................34

AME Password ..................................................................................34

Answer Machine Emulation ..............................................................34

Select Ring Tone................................................................................35

Change Your Passcode ....................................................................35

Set Answer Mode ..............................................................................35

Automatic Hold ..................................................................................36

Headset Operation ............................................................................36

Hot Keypad........................................................................................36

Key Confirmation Tone ......................................................................37

Rejoining a Page ..............................................................................37

Ring Preference ................................................................................37

DISPLAY FEATURES

Interactive Display Keys ....................................................................38

Directory Information ...................................................................... 38

Dial by Directory ................................................................................39

Call Progress Displays ......................................................................39

Display Number Dialed......................................................................39

Call Duration Timer............................................................................39

Auto Timer ........................................................................................40

Timer Function ..................................................................................40

Viewing Message Indications............................................................40

Alarm Reminder Messages ........................................................40–41

Personal Speed Dial Names ............................................................41

Station Names ..................................................................................42

Managing Key Assignments..............................................................42

Caller ID ......................................................................................43–46

LCR with Clear ..................................................................................46

64 BUTTON MODULE WITH KEYSET ..............47

DIALING FEATURES

Speed Dialing ....................................................................................23

Programming Personal Speed Dial Numbers ............................23–24

One Touch Speed Dialing ................................................................24

Last Number Redial ..........................................................................24

Save Number with Redial..................................................................24

Chain Dialing ....................................................................................25

Automatic Redial/Retry ......................................................................25

Pulse to Tone Changeover ................................................................25

PAGING AND MESSAGING

Making an Internal Page....................................................................26

Making an External Page ..................................................................26

All Page..............................................................................................26

Meet Me Page....................................................................................27

Call Park and Page............................................................................27

Messages—Set and Cancel ........................................................27–28

Returning Messages..........................................................................28

Programmed Messages ....................................................................28

CONVENIENCE FEATURES

Do Not Disturb ..................................................................................29

One Time DND ..................................................................................29

Mute ..................................................................................................29

Background Music ............................................................................29

Appointment Reminder/Alarm Clock ................................................30

Door Phone Calls ........................................................................30–31

Executive/Secretary Hotline ..............................................................31

Group Listening ................................................................................31

Account Codes ..................................................................................31

Locking Your Keyset..........................................................................32

Off-Hook Voice Announce ..........................................................32–33

OHVA Block ......................................................................................33

OHVA Reject ......................................................................................33

In Group/Out of Group ......................................................................33

ABOUT THIS BOOK

Your FALCON keyset is the most visible part of your telephone system. No

matter what model keyset you are using telephone calls are handled the

same way. The 28B and 18B keysets have additional conveniences that are

not available to 8B keyset users. These are noted throughout this guide.

Please take the time to study this guide and to become familiar with the op-

eration of your keyset. Keep this guide handy. You may need to look up in-

structions for infrequently used features.

Learning to use your keyset correctly will make everyday telephone commu-

nications a breeze.

SVMi-4 .........................................................................................48

Flow Chart .........................................................................................49

Accessing your Mailbox ....................................................................49

Getting Started ..................................................................................50

Listening to your Messages ..............................................................50

Message Forwarding Options...........................................................51

Sending Messages............................................................................51

Personal Greetings............................................................................52

Mailbox Administration......................................................................52

Personal Services..............................................................................53

Keyset User Features ........................................................................53

Interactive Displays for SVMi-4 .........................................................54

PERSONAL SPEED DIAL NUMBERS...........55-56

Your outside calls will light green on your keyset and red on other keysets.

You never lose sight of your calls while they are on hold. They stay right

where you put them and are identified with a green flashing light.

Some simple rules to remember:

• Any steady LED indicates the line or feature is in use.

• A fast flashing green LED indicates a new call ringing in.

• A slow flashing green or red LED indicates a call is on hold.

• A slow flashing amber LED indicates a recall to your keyset.

SPEAKERPHONE

All FALCON keysets are speaker phones. Pressing ANS/RLS key will answer

or release a call on the speakerphone. Switching from the handset to the

speakerphone is easy. Press the SPEAKER key and hang up the handset.

VOLUME CONTROLS

The FALCON keysets use the UP and DOWN keys to adjust the ringer vol-

ume while the keyset is ringing, the speaker volume while the speakerphone

is in use and the handset volume while you are listening. These three levels

will be stored in memory until changed. If background music is turned on at

your keyset, the volume keys will also control the level of music. The volume

of pages heard through the speaker of a keyset can be adjusted during a

page announcement by using the volume keys. There are 16 levels for each

volume setting. The volume of off-hook ring is controlled by a user-program-

mable setting.

TERMINAL STATUS INDICATOR

The terminal status indicator light is positioned on the top right corner of the

keyset above the display. The terminal status indicator is a tri-colored (red,

green, and amber) light that provides greater visibility of your keysets status

than the individual key LEDs. The terminal status indicator provides the fol-

lowing indications:

• Busy/Off Hook Steady Red

• Intercom Ring Flashing Red

• Outside Call Ring Flashing Green

• Recall Ring Flashing Amber

• Message Waiting Flashing Red

• Do Not Disturb Fast Flash Red at 1 Second Intervals

THINGS YOU SHOULD KNOW

USER ORIENTATION

FALCON telephones are called “keysets.” They contain buttons or “keys”

that are used to access or activate the many features of your office phone

system. The keys with paper designation strips are programmable keys. This

means they can be programmed for a specific function on your keyset and

that same button can be something different on another keyset. See the sys-

tem manager to get your most frequently used features assigned to your

programmable keys. When changes are made, be sure that your program-

mable keys are relabeled properly.

Lines from the telephone company are “C.O. lines.” Calls on these lines are

referred to as “outside calls.” Your system can have individual C.O. line keys

or lines may be assigned to groups. When they are in a group, you access

a line by dialing an access code or pressing a route button. For example, dial

9 or press a “LOCAL” key to get a local outside line. If Least Cost Routing is

used, pressing the “LCR” key will automatically select a preprogrammed

C.O. line according to what digits are dialed. Each line in the system is num-

bered, beginning with 701, then 702, 703, etc.

Direct Station Selection (DSS) keys are programmed to ring specific sta-

tions. You can press a DSS key instead of dialing the extension number. A

DSS key lights red when that station is busy (Busy Lamp Indication).

Falcon keysets provide distinctive ring patterns:

• Outside calls have a single ring tone repeated.

• Internal calls have a double ring tone repeated.

• Door phone calls and alarm/appointment reminders have a triple ring

tone repeated.

CALL INDICATIONS

The keys on your phone have light emitting diodes (LEDs). These are tri-col-

ored LEDs that light green, red or amber (green and red together).

Intercom calls, also called internal calls, always appear on your CALL but-

tons. They will always light green. You can have up to eight CALL buttons,

but at least two are recommended.

Outside calls appear on individual line keys if they are assigned. When an

individual line is not assigned to its own key, it will appear on a CALL button.

28 BUTTON FALCON KEYSET

Scroll

Call 1 Call 2 Message

Memory Redial

Transfer Speaker

HOLD

ANS/RLS

Volume

ABC

3 DEF

4 GHI

5 JKL

6 MNO

7PQRS

8 TUV

9WXYZ

0OPER

FALCON 28B

32 CHARACTER DISPLAY

Two lines with 16 characters each.

TERMINAL STATUS INDICATOR

Used to provide your keyset status.

SOFT KEYS

Used to acti-

vate features

via the display.

SCROLL KEY

Used to scroll

through dis-

plays.

20 PROGRAMMABLE KEYS

WITH TRI-COLORED LIGHTS

Used for CALL buttons, intercom

calls, outside lines and many other

system features.

8 PROGRAMMABLE KEYS WITH

TRI-COLORED LIGHTS Used to

call stations directly, to indicate

busy conditions of other stations,

for One Touch dialing and many

other system features.

VOLUME CONTROL

KEYS Used to set inde-

pendent levels for handset,

speaker, background

music, ring and page vol-

umes.

MICRO-

PHONE

For handsfree

operation.

ANSWER/RELEASE KEY

HOLD KEY

SPEAKER

For hands-

free opera-

tion and ring-

ing.

FEATURE ACCESS CODES

This user guide is written based on the default access code for using sys-

tem features. If the system numbering plan has been changed some of the

access codes may not be correct. Your installing company can inform you

of the correct codes.

SYSTEM TONES

The system provides several tones to assist you. Some of these tones are

already familiar to you.

CONTINUOUS

Intercom Dial Tone—A steady tone that indicates you can begin dialing.

DIAL TONE

RINGBACK TONE—1000 ms ON/3000 ms OFF

Ringback Tone—Indicates the station you dialed is ringing.

CONTINUOUS

BUSY TONE—500 ms ON/500 ms OFF

Busy Tone—Indicates the station you dialed is busy.

CONTINUOUS

DND/No More Calls Tone—Fast busy tone indicates the station you

dialed is in the Do Not Disturb mode or cannot receive any more calls.

DND/NO MORE CALLS TONE—250 ms ON/250 ms OFF

FOR TEN SECONDS

Transfer/Conference Tone—Indicates your call is being held and you

CONTINUOUS

TRANSFER/CONF TONE—100 ms ON/100 ms OFF

can dial another party.

Confirmation Tone—Very short beeps followed by dial tone indicate you

CONFIRMATION TONE—50 ms ON/50 ms OFF

have correctly set or canceled a system feature.

FOR ONE SECOND

(programmable)

Error Tone—A distinctive two level beeping tone indicates you have

ERROR TONE—50 ms of tone 1/50 ms of tone 2

done something incorrectly. Try again.

FOR THREE SECONDS

8 BUTTON FALCON KEYSET

Scroll

HOLD

ANS/RLS

ABC

3 DEF

4 GHI

5 JKL

6 MNO

7PQRS

8 TUV

9WXYZ

0OPER

Call 1 Call 2

Message Transfer

Speaker

VOLUME

FALCON 8B

32 CHARACTER DISPLAY

Two lines with 16 characters each.

TERMINAL STATUS INDICATOR

Used to provide your keyset status.

SOFT KEYS Used to

activate features via the

display.

SCROLL KEY Used to

scroll through displays.

8 PROGRAMMABLE KEYS WITH

TRI-COLORED LIGHTS Used to

call stations directly, to indicate

busy conditions of other stations,

for One Touch dialing and many

other system features.

VOLUME CONTROL

KEYS Used to set inde-

pendent levels for hand-

set, speaker, background

music, ring and page vol-

umes.

MICROPHONE

For handsfree opera-

tion.

ANSWER/

RELEASE KEY

HOLD KEY

SPEAKER

For hands-

free opera-

tion and ring-

ing.

18 BUTTON FALCON KEYSET

Scroll

Call 1 Call 2 Message

Memory Redial

Transfer Speaker

HOLD

ANS/RLS

Volume

ABC

3 DEF

4 GHI

5 JKL

6 MNO

7PQRS

8 TUV

9WXYZ

0OPER

FALCON 18B

32 CHARACTER DISPLAY

Two lines with 16 characters each.

TERMINAL STATUS INDICATOR

Used to provide your keyset status.

SOFT KEYS

Used to acti-

vate features

via the display.

SCROLL KEY

Used to scroll

through dis-

plays.

10 PROGRAMMABLE KEYS

WITH TRI-COLORED LIGHTS

Used for CALL buttons, intercom

calls, outside lines and many other

system features.

8 PROGRAMMABLE KEYS WITH

TRI-COLORED LIGHTS Used to

call stations directly, to indicate

busy conditions of other stations,

for One Touch dialing and many

other system features.

VOLUME CONTROL

KEYS Used to set inde-

pendent levels for handset,

speaker, background

music, ring and page vol-

umes.

MICRO-

PHONE

For handsfree

operation.

ANSWER/RELEASE KEY

HOLD KEY

SPEAKER

For hands-

free opera-

tion and ring-

ing.

+ 117 hidden pages

Samsung DCS 50si User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual