Samsung C32HG70QQ, C27HG70QQ User Manual

USER MANUAL

Gaming Monitor

C27HG70QQ* C32HG70QQ*

The color and the appearance may differ depending on the product, and the specifications are subject to change without prior notice to improve the performance.

The contents of this manual are subject to change without notice to improve quality.

Samsung Electronics owns the copyright for this manual.

Use or reproduction of this manual in parts or entirety without the authorization of Samsung Electronics is prohibited.

Trademarks other than that of Samsung Electronics are owned by their respective owners.

• An administration fee may be charged if either

‒ (a) an engineer is called out at your request and there is no defect in the product

(i.e. where you have failed to read this user manual).

‒ (b) you bring the unit to a repair center and there is no defect in the product

(i.e. where you have failed to read this user manual).

• The amount of such administration charge will be advised to you before any work or home visit is carried out.

Table of contents

Before Using the Product

Securing the Installation Space 4

Precautions for storage 4

Safety Precautions 4

Symbols 4 Cleaning 5 Electricity and Safety 5 Installation 6 Operation 7

Preparations

Parts 9

Control Panel 9 Function Key Guide 10 Game Setting Key 11 Changing Brightness, Contrast and Sharpness

settings 12 Changing the Volume setting 12 Reverse Side 13 Upgrading the Software via USB 14 Adjusting the Product Tilt and Height 16 Rotating the Monitor Screen 17 Anti-theft Lock 18 Precautions for moving the monitor 18

Installation 19

Attaching the Stand 19 Removing the Stand (For Attaching the BRACKET

WALL) 20 Attaching the BRACKET WALL 21

Connecting and Using a Source Device

Pre-connection Checkpoints 22

Connecting and Using a PC 22

Connection Using the HDMI Cable 22 Connection Using the HDMI-DVI Cable 22 Connection Using the DP Cable 23 Connecting to Headphones 23 Connecting to Microphone 23 Connection Using the Audio Cable 23

Connecting the Product to a PC as a USB HUB 24

Connecting a PC to the Product 24 Utilizing the Product as a USB HUB 24 Connecting the Power (C27HG70QQ* model only) 25 Connecting the Power (C32HG70QQ* model only) 26 Tidying Up the Connected Cables 27

Correct posture to use the product 28

Driver Installation 28

Setting Optimum Resolution 28

Game

Picture Mode 29

Refresh Rate 30

Black Equalizer 30

Response Time 30

FreeSync 31

Low Input Lag 32

Screen Size 32

Save Settings 33

Screen Setup

Picture Mode 34

Brightness 35

Contrast 35

Sharpness 35

Color 35

HDMI Black Level 36

Eye Saver Mode 36

Screen Adjustment 36

Table of contents

Adjusting OSD (On Screen Display) settings

Language 37

Display Time 37

Setup and Reset

Lighting 38

Local Dimming 38

Volume 38

Eco Saving Plus 39

Off Timer 39

PC/AV Mode 39

USB Super Charging 39

DisplayPort Ver. 40

HDMI Mode 40

Installing the Software

Easy Setting Box 43

Restrictions and Problems with the Installation 43 System Requirements 43

Troubleshooting Guide

Requirements Before Contacting Samsung Customer Service Center 44

Testing the Product 44 Checking the Resolution and Frequency 44 Check the following. 44

Q & A 46

Specifications

General 47

Standard Signal Mode Table 48

Appendix

Responsibility for the Pay Service (Cost to Customers) 51

Not a product defect 51 A Product damage caused by customer's fault 51 Others 51

Source Detection 40

Key Repeat Time 40

Power LED On 40

Reset All 40

Information 41

Chapter 01

Before Using the Product

Securing the Installation Space

Ensure some space around the product for ventilation. An internal temperature rise may cause fire and damage the product. Be sure to allow the amount of space as shown below or greater when installing the product.

―

The exterior may differ depending on the product.

10 cm (3.93 Inches)

Precautions for storage

High-glossy models can develop white stains on the surface if an ultrasonic wave humidifier is used nearby.

―

Contact your nearest Samsung Customer Service Center if you want to clean the inside of the product (Service fee will be charged.)

10 cm (3.93 Inches)

Safety Precautions

Caution

Symbols

Warning

Caution

RISK OF ELECTRIC SHOCK DO NOT OPEN

Caution : TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER. (OR BACK)

THERE ARE NO USER SERVICEABLE PARTS INSIDE.

REFER ALL SERVICING TO QUALIFIED PERSONNEL.

This symbol indicates that high voltage is present inside.

It is dangerous to make any kind of contact with any internal part of this product.

This symbol alerts you that important literature concerning operation and maintenance has been included with this product.

A serious or fatal injury may result if instructions are not followed.

Personal injury or damage to properties may result if instructions are not followed.

Cleaning

―

Take the following steps when cleaning.

Power off the product and computer.

Disconnect the power cord from the product.

―

Hold the power cable by the plug and do not touch the cable with wet hands. Otherwise, an electric shock may result.

Wipe the monitor with a clean, soft and dry cloth.

‒ Do not apply a cleaning agent that contains alcohol, solvent, or surfactant to the monitor.

‒ Do not spray water or detergent directly on the product.

Wet a soft and dry cloth in water and wring thoroughly to clean the exterior of the product.

Connect the power cord to the product when cleaning is finished.

Power on the product and computer.

Electricity and Safety

Warning

• Do not use a damaged power cord or plug, or a loose power socket.

• Do not use multiple products with a single power socket.

• Do not touch the power plug with wet hands.

• Insert the power plug all the way in so it is not loose.

• Connect the power plug to a grounded power socket (type 1 insulated devices only).

• Do not bend or pull the power cord with force. Be careful not to leave the power cord under a heavy object.

• Do not place the power cord or product near heat sources.

• Clean any dust around the pins of the power plug or the power socket with a dry cloth.

Caution

• Do not disconnect the power cord while the product is being used.

• Only use the power cord provided with your product by Samsung. Do not use the power cord with other products.

• Keep the power socket where the power cord is connected unobstructed.

‒ The power cord must be disconnected to cut off power to the product when an issue occurs.

• Hold the plug when disconnecting the power cord from the power socket.

Installation

Warning

• DO NOT PLACE CANDLES, INSECT REPELLANTS OR CIGARETTES ON TOP OF THE PRODUCT. DO NOT INSTALL THE PRODUCT NEAR HEAT SOURCES.

• Do not install the product in poorly ventilated spaces such as a bookcase or closet.

• Install the product at least 10cm away from the wall to allow ventilation.

• Keep the plastic packaging out of the reach of children.

‒ Children may suffocate.

• Do not install the product on an unstable or vibrating surface (insecure shelf, sloped surface, etc.)

‒ The product may fall and become damaged and/or cause an injury.

‒ Using the product in an area with excess vibration may damage the product or cause a fire.

• Do not install the product in a vehicle or a place exposed to dust, moisture (water drips, etc.), oil, or smoke.

• Do not expose the product to direct sunlight, heat, or a hot object such as a stove.

‒ The product lifespan may be reduced or a fire may result.

• Do not install the product within the reach of young children.

‒ The product may fall and injure children.

• Edible oil, such as soybean oil, can damage or deform the product. Do not install the product in a kitchen or near a kitchen counter.

Caution

• Do not drop the product while moving.

• Do not set down the product on its front.

• When installing the product on a cabinet or shelf, make sure that the bottom edge of the front of the product is not protruding.

‒ The product may fall and become damaged and/or cause an injury.

‒ Install the product only on cabinets or shelves of the right size.

• Set down the product gently.

‒ Product failure or personal injury may result.

• Installing the product in an unusual place (a place exposed to a lot of fine dust, chemical substances, extreme temperatures or a significant presence of moisture, or a place where the product will operate continuously for an extended period of time) may seriously affect its performance.

‒ Be sure to consult Samsung Customer Service Center if you want to install the product at such a

place.

Operation

Warning

• There is a high voltage inside the product. Never disassemble, repair or modify the product yourself.

‒ Contact Samsung Customer Service Center for repairs.

• To move the product, first disconnect all the cables from it, including the power cable.

• If the product generates abnormal sounds, a burning smell or smoke, disconnect the power cord immediately and contact Samsung Customer Service Center.

• Do not let children hang from the product or climb on top of it.

‒ Children may become injured or seriously harmed.

• If the product is dropped or the outer case is damaged, turn off the power and disconnect the power cord. Then contact Samsung Customer Service Center.

‒ Continued use can result in a fire or electric shock.

• Do not leave heavy objects or items that children like (toys, sweets, etc.) on top of the product.

‒ The product or heavy objects may fall as children try to reach for the toys or sweets resulting in a

serious injury.

• During a lightning or thunderstorm, power off the product and remove the power cable.

• Do not drop objects on the product or apply impact.

• Do not move the product by pulling the power cord or any cable.

• If a gas leakage is found, do not touch the product or power plug. Also, ventilate the area immediately.

• Do not lift or move the product by pulling the power cord or any cable.

• Do not use or keep combustible spray or an inflammable substance near the product.

• Ensure the vents are not blocked by tablecloths or curtains.

‒ An increased internal temperature may cause a fire.

• Do not insert metallic objects (chopsticks, coins, hairpins, etc) or objects that burn easily (paper, matches, etc) into the product (via the vent or input/output ports, etc).

‒ Be sure to power off the product and disconnect the power cord when water or other foreign

substances have entered the product. Then contact Samsung Customer Service Center.

• Do not place objects containing liquid (vases, pots, bottles, etc) or metallic objects on top of the product.

‒ Be sure to power off the product and disconnect the power cord when water or other foreign

substances have entered the product. Then contact Samsung Customer Service Center.

Caution

• Leaving the screen fixed on a stationary image for an extended period of time may cause afterimage burn-in or defective pixels.

‒ Activate power-saving mode or a moving-picture screen saver if you will not be using the product

for an extended period of time.

• Disconnect the power cord from the power socket if you do not plan on using the product for an extended period of time (vacation, etc).

‒ Dust accumulation combined with heat can cause a fire, electric shock or electric leakage.

• Use the product at the recommended resolution and frequency.

‒ Your eyesight may deteriorate.

• Do not put AC/DC adapters together.

• Remove the plastic bag from the AC/DC adapter before you use it.

• Do not let water enter the AC/DC adapter device or get the device wet.

‒ An electric shock or fire may result.

‒ Avoid using the product outdoors where it can be exposed to rain or snow.

‒ Be careful not to get the AC/DC adapter wet when you wash the floor.

• Do not put the AC/DC adapter near to any heating apparatus.

‒ Otherwise, a fire may result.

• Keep the AC/DC adapter in a well-ventilated area.

• If you place the AC/DC power adapter so that it is hanging with the cord input facing upwards, water or other foreign substances could enter the Adapter and cause the Adapter to malfunction.

Make sure to rest the AC/DC power adapter flat on a table or the floor.

• Do not hold the product upside-down or move it by holding the stand.

‒ The product may fall and become damaged or cause an injury.

• Looking at the screen too close for an extended period of time can deteriorate your eyesight.

• Do not use humidifiers or stoves around the product.

• Rest your eyes for more than 5 minutes or look at distance objects for every 1 hour of product use.

• Do not touch the screen when the product has been turned on for an extended period of time as it will become hot.

• Store small accessories out of the reach of children.

• Exercise caution when adjusting the product angle or stand height.

‒ Your hand or finger may get stuck and injured.

‒ Tilting the product at an excessive angle may cause the product to fall and an injury may result.

• Do not place heavy objects on the product.

‒ Product failure or personal injury may result.

• When using headphones or earphones, do not turn the volume too high.

‒ Having the sound too loud may damage your hearing.

Chapter 02

Preparations

Parts

Control Panel

―

The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.

JOG Button

LEFT

PRESS(ENTER)

DOWN

Function Key Guide

RIGHT

Parts Description

Multi directional button that helps navigate.

JOG Button

Power LED

Function Key Guide

Game Setting Key

―

The JOG button is located on the rear left side of the product. The button can be used to move up, down, left or right, or as Enter.

This LED is power status indicator and works as

• Power On (Power button): Off

• Power saving mode: Blinking

• Power Off (Power button): On

―

The power Indicator operation can be swapped by changing in the menu. (System → Power LED On) Actual models because of functional variation maybe haven’t this function.

Press the JOG button when the screen is turned on. The Function Key Guide will appear. To access the onscreen menu when the guide is displayed, press the corresponding direction button again.

―

Function Key Guide may vary depending on the function or product model. Please refer to the actual product.

Use shortcut keys to access previously saved custom game modes.

• Game Setting 1 / Game Setting 2 / Game Setting 3

―

The Game Setting Keys are located at the bottom right on the front of the monitor. To edit and save a custom game mode, go to Game → Save

Settings.

Power LED

Game Setting Key

Return

Function Key Guide

―

To enter the main menu or to use other items, press the JOG button to display the Function Key Guide. You can exit by pressing the JOG button again.

UP/DOWN/LEFT/RIGHT: Move to the item you want. The description for each item will appear when the focus changes.

PRESS(ENTER): The selected item will be applied.

Return

Icons Description

Source

Eye Saver Mode

Power Off

―

Actual models because of functional variation, Function key guide options will be different.

Selects by moving the JOG button in the function key guide screen.

The OSD (On Screen Display) of your Monitor’s feature appears.

Selects to change the input signal by moving the JOG button in the Function Key Guide screen. A message will appear on the top left corner of the screen if the input signal has been changed.

Selects by moving the JOG button in the function key guide screen.

Press to enable or disable Eye Saver Mode.

The items below are not available if the Eye Saver Mode function is enable.

• Game → Picture Mode, Black Equalizer

• Picture → Picture Mode, Brightness, Color

• System → Eco Saving Plus

Selects to turn the Monitor off by moving the JOG button in the function key guide screen.

When the monitor displays nothing (i.e. Power saving mode or Non-signal mode), 2 direct keys for control source and power could be used as below.

JOG Button Power saving/Non-signal mode

UP Source Change

Down

PRESS(ENTER) for 2 seconds Power Off

When the monitor displays the Main menu the JOG Button could be used as below.

JOG Button Action

UP/DOWN Move the option

Exit the Main menu.

LEFT

RIGHT

PRESS(ENTER)

Close Sublist without saving value.

Value decreases in the slider.

Move to next depth.

Value increases in the slider.

Move to next depth.

Save the value and close Sublist.

Game Setting Key

You can quickly view the setting with a shortcut key at the bottom without using an OSD menu. You can directly see the settings for three different modes.

• Game Setting 1 / Game Setting 2 / Game Setting 3

Game Setting 3 Game Setting 2 Game Setting 1

120

Off On

Black Equalizer Response Time Refresh Rate FreeSync Low Input Lag

Game Setting 1

―

The displayed image may differ depending on the model.

―

The displayed images reflect the status of the functions as the settings in OSD of the corresponding functions other than the real-time values.

Picture Mode: Custom

Changing Brightness, Contrast and Sharpness settings

Changing the Volume setting

You can adjust Brightness, Contrast or Sharpness by moving the JOG button up or down, if no OSD menu is displayed.

Sharpness

Brightness

Contrast

―

The displayed image may differ depending on the model.

Brightness

―

This menu is not available when Eco Saving Plus is enabled.

―

This menu is not available when Eye Saver Mode is enabled.

Contrast

―

This menu is not available when Picture Mode is set to Cinema mode.

Sharpness

―

This menu is not available when Picture Mode is set to Cinema mode.

100

You can adjust Volume by moving the JOG button left or right, if no OSD menu is displayed.

Volume

―

The displayed image may differ depending on the model.

―

If the audio quality of a connected input device is poor, the Auto Mute function on the product may mute the sound or cause choppy audio when applying the headphones or speakers. Set the input volume for the input device to at least 20% and control the volume using the volume control (JOG button LEFT/RIGHT) on the product.

―

What is Auto Mute? The function mutes the audio to improve sound effect when there is sound noise or when the input signal

is weak, usually due to a problem with the volume of an input device.

―

To activate the Mute function, access the Volume control screen, then use the JOG button to move the focus down. To deactivate the Mute function, access the Volume control screen, then increase or decrease the Volume.

Mute

Reverse Side

HDMI IN 1

HDMI IN 2

DP IN

/SERVICE

MIC IN

MIC OUT

(PC IN)

DC 22V

POWER IN

―

The functions available may vary depending on the product model. The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. Refer to the actual product.

Port Description

Connects to a source device using an HDMI cable or HDMI-DVI cable.

Connects to a PC using a DP cable.

Connect to an audio output device such as headphones.

Dedicated to service technicians.

Connect to a microphone.

Connect to a PC.

1 2

Connect to a USB device.

―

Super charging is possible using the devices faster than typical USB port. The speed depends on the connected devices.

port only. This port charges

Connects to a PC using a USB cable. Compatible with a USB cable version

3.0 or lower.

―

This port can only connect to a PC.

Connects to the AC/DC adapter.

―

(C27HG70QQ* model only)

Connect the power cord for your monitor to the POWER IN port on the back of the product.

―

(C32HG70QQ* model only)

Upgrading the Software via USB

Be sure to insert the USB disk into the USB 1 port. You can upgrade the software via USB only if either

the monitor screen operates normally or the check signal is displayed on the monitor screen.

USB 1

When the message as shown in the following figure is displayed on the monitor, select Yes to

upgrade the software.

/SERVICE

When the screen as shown in the following figure is displayed, press and hold the Down arrow key for 5 seconds.

MIC IN

MIC OUT

1 2

Check Signal Cable

DisplayPort

(PC IN)HDMI IN 1 HDMI IN 2 DP IN

When the screen as shown in the following figure is displayed, select Yes.

The software upgrading proceeds.

Power Off

Note

The supported USB disk formats are FAT, FAT32, and NTFS.

For the CHG70 model, make sure that each upgrade file is a BIN format file, follows the CHG70

model naming rule (m-HG7**CCAA-****.*[4 digits].bin, where ** is the display size in inch, ****.* is a version number, and 4 digits are a checksum. For example, “m-HG732CCAA-1000.0[6E80].bin” complies with the naming rule for the CHG70 32" model.), and must be copied to the root directory.

Make sure that the USB disk only contains one upgrade file for each model, and then follow the

instructions in this guide.

If you want to revert or downgrade to a lower version, change the file name as

m-HG7**CCAA-0000.0[4 digits], and then take the same steps.

If the No valid update files found. Please check your USB device and try again. message is displayed,

this is probably due to the following reasons.

‒ No USB disk is inserted into the USB 1 port.

‒ The USB disk format is not supported.

‒ The USB disk contains no valid upgrade files. (No upgrade files exist, or the file names are

incorrect.)

Do not turn off the monitor. And prevent the upgrading from any interruption as far as possible. If an

interruption happens, the monitor will return to the production version.

―

Note that the production version may not be the same as the version before this upgrading if some other upgrading has been done earlier.

Adjusting the Product Tilt and Height

―

The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.

C27HG70QQ*

-2.0° (±2.0°) ~ 92.0° (±2.0°)

15.0° to Left ~ 15.0° to Right (Total 30.0°, ±2.0°)

-5.0° (±2.0°) ~ 15.0° (±2.0°)

145.0 mm (±5.0 mm)

C32HG70QQ*

-2.0° (±2.0°) ~ 92.0° (±2.0°)

15.0° to Left ~ 15.0° to Right (Total 30.0°, ±2.0°)

-5.0° (±2.0°) ~ 15.0° (±2.0°)

145.0 mm (±5.0 mm)

• The monitor tilt and height can be adjusted.

• When adjusting the tilt and height, hold both sides of the product and avoid using excessive force to prevent damage.

• The rotation and height adjustment has a certain tolerance. Stay within the tolerances when rotating or adjusting the height of the product.

Rotating the Monitor Screen

―

The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.

You can rotate your monitor as shown below.

1 2 3

4 5 6

―

Adjust the screen following the arrow direction.

―

Rotate the screen in clockwise direction till it becomes completely vertical to the desktop.

―

Rotating the screen counterclockwise can damage the product. Rotating the screen when the product is upright or when the height is not at the maximum can also damage the product.

Caution

• Grasp the left and right sides of the monitor and adjust the tilt.

90˚

• Hold the bezel at both side edges and rotate the monitor. (Be careful not to directly hold the LCD display.)

• The screen can be rotated up to 90° clockwise if you are facing the screen.

Anti-theft Lock

―

An anti-theft lock allows you to use the product securely even in public places.

―

The locking device shape and locking method depend on the manufacturer. Refer to the user guide provided with your anti-theft locking device for details.

To lock an anti-theft locking device:

Precautions for moving the monitor

Fix the cable of your anti-theft locking device to a heavy object such as a desk.

Put one end of the cable through the loop on the other end.

Insert the locking device into the anti-theft lock slot at the back of the product.

Lock the locking device.

‒ An anti-theft locking device can be purchased separately.

‒ Refer to the user guide provided with your anti-theft locking device for details.

‒ Anti-theft locking devices can be purchased at electronics retailers or online.

• Hold the lower part of the monitor when moving it.

• Do not hold the product upside down only by the stand.

• When moving the monitor, rotate to portrait orientation and hold the top and bottom of the monitor.

• Exercise caution to ensure that your fingers do not get caught.

Installation

Attaching the Stand

―

Before assembling the product, place the product down on a flat and stable surface so that the screen is facing downwards.

: The product is curved. Placing pressure on the product when on a flat surface may damage the product. When the product is on the ground facing up or down, do not put pressure on it.

Open the packaging. Be careful when using a sharp object to open the packaging. The product may be damaged.

Put your hands in the grooves on either side of the top layer of styrofoam covering the product and remove it.

Attach the stand to the back of the monitor, in the direction of the arrow.

5 6 7 8

Use the screws on the stand to tightly fasten. Attaching the COVER-REAR TOP to the stand neck,

as shown in the figure.

Turn the COVER-REAR TOP clockwise to attach it to the rear cover.

While pressing down with one hand on the lower styrofoam layer, lift the stand's neck with the other hand.

Attach the stand base to the neck, as shown in the image. Make sure there is no gap between the stand neck and base.

Attach the stand base to the stand neck, and then fasten the two screws on the base to tightly fix it.

The stand is now completely assembled.

Removing the Stand (For Attaching the BRACKET WALL)

―

Before removing the stand from the monitor, place the monitor on a flat and stable surface with the screen facing down.

: The product is curved. Placing pressure on the product when on a flat surface may damage the product. When the product is on the ground facing up or down, do not put pressure on it.

Place the screen on the Styrofoam or soft cushion included in the package, hold the stand base with one hand and remove the screws of the stand base with another hand.

―

Make sure to use the styrofoam (cushion) that came with the monitor.

5 6

Unfasten the screws on the stand, as shown in the image.

Remove the stand base. Turn the COVER-REAR TOP counterclockwise to

Lift and remove the stand. Caution

detach it from the rear cover.

Do not press down on the monitor. There is a risk of damaging the monitor.

Remove the COVER-REAR TOP after detaching it from the rear cover.

Attaching the BRACKET WALL

―

Power the product off and remove the power cable from the power socket.

1 2

• Notes

‒ Using a screw longer than the standard length can damage the internal components of the

product.

‒ The length of screws required for a wall mount that does not comply with the VESA standards may

vary depending on the specifications.

‒ Do not use screws that do not comply with the VESA standards. Do not attach the wall-mount kit

or desktop stand using excessive force. The product may get damaged or fall and cause personal injury. Samsung shall not be held liable for any damage or injury caused by using improper screws or attaching the wall-mount kit or desktop stand using excessive force.

‒ Samsung shall not be held liable for any product damage or personal injury caused by using a wall-

mount kit other than the one specified or from an attempt to install the wall-mount kit on your own.

‒ To mount the product on a wall, ensure you purchase a wall-mount kit that can be installed 10 cm

or farther away from the wall.

‒ Be sure to use a wall-mount kit that complies with the standards.

‒ To install the monitor using a wall mount, disconnect the stand base from the monitor.

Unit: mm (inches)

Attach the BRACKET WALL here

BRACKET WALL

Align

with A on the monitor, then tightly fasten with the screws removed from the stand (P. 20).

Model name VESA screw hole specs in

Standard Screw Quantity

millimeters

C27HG70QQ*

C32HG70QQ*

―

Do not attach the BRACKET WALL when the monitor is turned on. This may cause electric shock and might result in injury.

100.0 x 100.0 (3.9 x 3.9) 4.0 mm Φ, 0.7 pitch * 10.0 mm long 4 EA

Chapter 03

Connecting and Using a Source Device

Pre-connection Checkpoints

―

Before connecting a source device, read the user manual provided with it. The number and locations of ports on source devices may differ from device to device.

―

Do not connect the power cable before connecting all other cables. Ensure you connect a source device first before connecting the power cable.

Connecting the power cable during connection may damage the product.

―

Check the types of ports at the back of the product you want to connect.

Connecting and Using a PC

Select a connection method suitable for your PC.

―

Connecting parts may differ in different products.

―

Provided ports may vary depending on the product.

Connection Using the HDMI Cable

HDMI IN 1, HDMI IN 2

Connection Using the HDMI-DVI Cable

HDMI IN 1, HDMI IN 2

―

The audio function is not supported if the source device is connected using the HDMI-DVI cable.

Connection Using the DP Cable

DP IN

―

A DP cable shorter under 1.5 m in length is recommended. Using a cable longer than 1.5 m can affect the picture quality.

Connecting to Microphone

MIC IN

Connection Using the Audio Cable

Connecting to Headphones

/SERVICE

―

Use headphones when activating sound with an HDMI-HDMI or DP cable.

MIC OUT

Connecting the Product to a PC as a USB HUB

Connecting a PC to the Product

―

The product can function as a HUB by connecting to a PC via a USB cable. You can connect a source device directly to the product and control the device from the product, without having to connect the device to the PC.

To use the product as a USB hub, connect the product to a PC using a USB cable.

(PC IN)

Connect the USB cable to on the back of the product and USB on the PC.

―

A USB 2.0 cable can be used to connect the product to a PC. However, to take full advantage of the USB 3.0 function, connect a USB 3.0 cable between the PC and the product. Ensure the PC supports USB 3.0.

Utilizing the Product as a USB HUB

Using the product as a hub, connect and use various source devices with the product at the same time.

A PC cannot connect to multiple source devices at the same time as it has a limited number of input/ output ports available. The HUB feature on the product will improve your work efficiency by allowing you to connect multiple source devices to the USB ports on the product at the same time without connecting them to a PC.

(PC IN)

If multiple source devices are connected to the PC, the many cables around the PC may look messy. Connecting the devices directly to the product will resolve such inconvenience.

Connect a mobile device such as an MP3 player or smartphone to the product when connected to a PC. This allows you to control the device from the PC or charge the device battery.

―

DC 22V

(PC IN)

1 2

To detect and start a USB device faster, connect the device to the USB 3.0 port on the product. The read/write rate will be affected by the USB device and your PC.

―

The product does not support media play. If you need to play a file in your USB device, please connect the product as a Hub to your PC and play the file on your PC.

―

For USB-related problems caused by OS, drive programs or software, please contact relevant suppliers.

―

With the launch of various USB devices on the market, we cannot guarantee that our products are matched with all USB devices.

―

For an external mass-storage HDD requiring external power supply, be sure to connect it to a power source.

―

The super charging can only be provided through port specification, to be charged. If the current is too high or an exception occurs, the over-current protection will be triggered. This is a normal setting of the product.

―

USB devices requiring high current may not be supported. and

―

The battery can be charged in the power-saving mode, but it cannot be charged when the product is powered off.

―

Charging your USB device is not possible if the power cable is disconnected from the power socket.

―

The USB device needs to be purchased separately.

can support a maximum current of 1.5A.

can support a maximum current of 1.5A. The actual current value depends on the device

. According to the USB 3.0 battery charging

can support a maximum current of 1.0A,

Connecting the Power (C27HG70QQ* model only)

Connect the power cable to the AC/DC adapter. Then, connect the AC/DC adapter to the DC 22V port

on the back of the product.

Next, connect the power cable to the power outlet.

Press the JOG button on the back of the monitor to turn it on.

―

The input voltage is switched automatically.

Connecting the Power (C32HG70QQ* model only)

POWER IN

To use the product, connect the power cable to a power outlet and the POWER IN port on the product.

―

The input voltage is switched automatically.

Tidying Up the Connected Cables

1 2

Stand assembly is complete. Adjust the screen, as shown in the figure. Connect cables to the appropriate connectors. Run the cables through the holder in the direction

Use the same method to clean up the other cables. Adjust the screen up and down to a proper position.

Caution

While rotating the cable fixed on the holder, the cable may be separated or damaged. In this case, first remove the cable from the holder.

of the arrow from the lower part of the holder, as shown in the image.

Pull cable down to adjust the length.

Correct posture to use the product

Use the product in the correct posture as follows:

• Allow a distance of 45 to 50cm between your eye and the screen, and look slightly downward at the screen.

• Keep your eyes directly in front of the screen.

• Straighten your back.

• Adjust the angle so light does not reflect on the screen.

• Keep your forearms perpendicular to your upper arms and level with the back of your hands.

• Keep your elbows at about a right angle.

• Adjust the height of the product so you can keep your knees bent at 90 degrees or more, your heels attached to the floor, and your arms lower than your heart.

• Do the Eye excercises or blink frequently,then eye fatigue will be relieved.

Driver Installation

―

You can set the optimum resolution and frequency for this product by installing the corresponding drivers.

―

To install the latest version of the product driver, download it from the Samsung Electronics website at http://www.samsung.com.

Setting Optimum Resolution

An information message about setting optimum resolution will appear if you power on the product for the first time after purchase.

Select a language on the product and change the resolution on your PC to the optimum setting.

―

If the optimum resolution is not selected, the message will appear up to three times for a specified time even when the product is turned off and on again.

―

The optimum resolution can also be selected in Control Panel on your PC.

―

To change the refresh rate while retaining the current resolution, select Game → Refresh Rate on the OSD menu.

Chapter 04

Game

A detailed description of each function is provided. Refer to your product for details.

―

The functions available may vary depending on the product model. The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.

Picture Mode

This menu provides an optimum picture quality suitable for the environment where the product will be used.

―

This menu is not available when Eco Saving Plus is enabled.

―

This menu is not available when Eye Saver Mode is enabled.

In PC mode

• Custom: Customize the screen settings.

• High-Brightness: Maximize the screen brightness.

• FPS: Increase the brightness of darker areas of the FPS game screen. This mode increases visibility of your enemies during an FPS game.

• RTS: Increase the color temperature and contrast ratio to improve visibility of the RTS screen and minimap.

• RPG: This mode is optimized for 3D graphics and instant messaging on the RPG game screen.

• AOS: Increase the contrast ratio to obtain a picture quality optimized for the AOS game screen.

• sRGB: Adjust the color system to sRGB mode. This is the standard mode of this monitor.

• Cinema: Obtain the brightness and sharpness of TVs suitable for enjoying video and DVD content.

In AV mode

When the external input is connected through HDMI/DP and PC/AV Mode is set to AV, Picture Mode has four automatic picture settings (Dynamic, Standard, Movie and Custom) that are preset at the factory. You can activate either Dynamic, Standard, Movie or Custom. You can select Custom which automatically recalls your personalized picture settings.

• Dynamic: Select this mode to view a sharper image than in Standard mode.

• Standard: Select this mode when the surroundings are bright. This also provides a sharp image.

• Movie: Select this mode when the surroundings are dark. This will save power and reduce eye fatigue.

• Custom: Select this mode when you want to adjust the image according to your preferences.

Refresh Rate

Response Time

Change the screen refresh rate. A higher refresh rate can reduce eye strain.

• DisplayPort : 60 Hz / 100 Hz / 120 Hz / 144 Hz

• HDMI1, HDMI2 : 60 Hz / 100 Hz / 120 Hz / 144 Hz

―

This menu is not available when FreeSync is set to Standard Engine or Ultimate Engine mode.

―

When changing the Refresh Rate, the screen may flicker depending on the computer graphics card.

―

The function is available in a computer equipped with the graphic card that can change the refresh rate. It is unavailable in the devices (e.g. AV devices) with fixed refresh rates. If the function is applied, the screen may have malfunction.

―

For HDMI source, you can only select 60 Hz or the current Refresh Rate setting value if you change the screen refresh rate from a PC or a graphics card control panel.

Black Equalizer

Adjust the brightness of the dark areas.

As the value gets closer to 1, the darker areas of the screen become brighter, making it easier to find enemies when playing a game. To find enemies more easily during a game, use a lower value.

As the value gets closer to 20, the darker areas of the screen become darker and the contrast increases.

―

This menu is not available when Picture Mode is set to Cinema mode.

―

This menu is not available when Eye Saver Mode is enabled.

Increase the response rate of the video or game screen.

The Faster and Fastest modes display motion blur-free sharper pictures with faster movements by analyzing movement of liquid crystals in the panel and controlling the LED behavior.

―

Use Standard mode when not playing a video or game.

―

This menu is not available when FreeSync is set to Standard Engine or Ultimate Engine mode.

―

If Response Time is set to Faster or Fastest mode, a decrease occurs in the screen brightness. This is a normal phenomenon and not a product malfunction.

―

This menu is not available when Refresh Rate is set to 60 Hz.

FreeSync

FreeSync technology is solution that eliminates screen tearing without all the usual lag and latency.

This feature will eliminate screen tearing and lag during game play. Improve your gaming experience.

The displayed FreeSync menu items on the monitor may vary, depending on the monitor model and compatibility with the AMD graphics card.

• Off: Disable FreeSync.

• Standard Engine: Enable the basic FreeSync functions of the AMD graphics card.

• Ultimate Engine: Enable the FreeSync feature with a higher screen frame rate. Screen tearing (abnormal sync between the screen and content) is reduced in this mode. Note that screen flickering may occur during game play.

Apply the optimum resolution when using FreeSync.

The refresh rate setting method please refer to Q & A → How can I change the frequency?

―

The FreeSync function is only enabled in HDMI1, HDMI2 or DisplayPort mode. Use the HDMI/DisplayPort cable provided by the manufacturer when using FreeSync.

If you use the FreeSync function while playing a game, the following symptoms may occur:

• The screen may flicker depending on the type of graphics card, the game option settings, or the video being played. Try the following actions: decrease the game setting values, change the current

FreeSync mode to Standard Engine, or visit the AMD website to check your graphics driver’s version

and update it with the latest one.

• While you are using the FreeSync function, the screen may flicker due to variation of the output frequency from the graphics card.

• The response rate during the game may fluctuate depending on the resolution. A higher resolution generally decreases the response rate.

• The sound quality of the monitor may be degraded.

―

If you encounter any issues when using the function, contact the Samsung Service Center.

―

When the resolution is changed while setting FreeSync to Standard Engine or Ultimate Engine, the screen tearing can happen intermittently. Set FreeSync to Off and change the resolution.

―

The function is unavailable in the devices (e.g. AV devices) that have no AMD graphic card. If the function is applied, the screen may have malfunction.

How do you enable FreeSync?

Set FreeSync to Standard Engine or Ultimate Engine in the OSD menu.

Enable FreeSync in AMD Radeon Settings:

Right-click the mouse → AMD Radeon Settings → Display

The "AMD FreeSync" feature should be set to "On". Select to "On" if not already enabled.

The models in the Graphic Cards list supports FreeSync

FreeSync can only be used with specific AMD graphics card models. Refer to the following list for

supported graphics cards:

Make sure to install the latest official graphics drivers from AMD that support FreeSync.

―

For additional AMD graphics card models that support the FreeSync feature, visit the official AMD website.

―

Select FreeSync Off if you are using a graphics card from a different manufacturer.

―

When applying the FreeSync function via the HDMI interface, it may fail to work due to the bandwidth limitation of certain AMD display cards.

Low Input Lag

Minimize input lag for fast reactions by reducing the video processing time.

―

It is recommended to set the refresh rate of the graphic card to any of 100 Hz, 120 Hz, and 144 Hz. With 60 Hz, the function is unavailable.

―

This feature is not available if the scanning rate on the computer is different from the settings in the Refresh

Rate menu.

• AMD Radeon R9 300 Series (Not include 370 / 370X)

• AMD Radeon R9 Fury X

• AMD Radeon R7 360

• AMD Radeon R9 295X2

• AMD Radeon R9 290X

• AMD Radeon R9 290

• AMD Radeon R9 285

• AMD Radeon R7 260X

• AMD Radeon R7 260

• AMD Radeon RX 400 Series

Screen Size

Select the best screen size and ratio.

In PC mode

• Auto: Display the picture according to the aspect ratio of the input source.

• Wide: Display the picture in full screen regardless of the aspect ratio of the input source.

• 17" (4:3): Use a 4:3 aspect ratio on a 17-inch screen. Pictures with a different aspect ratio will not be displayed.

• 19" (4:3): Use a 4:3 aspect ratio on a 19-inch wide screen. Pictures with a different aspect ratio will not be displayed.

• 19" Wide (16:10): Use a 16:10 aspect ratio on a 19-inch wide screen. Pictures with a different aspect ratio will not be displayed.

• 21.5" Wide (16:9): Use a 16:9 aspect ratio on a 21.5-inch wide screen. Pictures with a different aspect ratio will not be displayed.

• 22" Wide (16:10): Use a 16:10 aspect ratio on a 22-inch wide screen. Pictures with a different aspect ratio will not be displayed.

• 23" Wide (16:9): Use a 16:9 aspect ratio on a 23-inch wide screen. Pictures with a different aspect ratio will not be displayed.

In AV mode

• 4:3: Display the picture with an aspect ratio of 4:3. Suitable for videos and standard broadcasts.

• 16:9: Display the picture with an aspect ratio of 16:9.

• Screen Fit: Display the picture with the original aspect ratio without cutting off.

• 17" (4:3): Use a 4:3 aspect ratio on a 17-inch screen. Pictures with a different aspect ratio will not be displayed.

• 19" (4:3): Use a 4:3 aspect ratio on a 19-inch wide screen. Pictures with a different aspect ratio will not be displayed.

• 19" Wide (16:10): Use a 16:10 aspect ratio on a 19-inch wide screen. Pictures with a different aspect ratio will not be displayed.

• 21.5" Wide (16:9): Use a 16:9 aspect ratio on a 21.5-inch wide screen. Pictures with a different aspect ratio will not be displayed.

• 22" Wide (16:10): Use a 16:10 aspect ratio on a 22-inch wide screen. Pictures with a different aspect ratio will not be displayed.

• 23" Wide (16:9): Use a 16:9 aspect ratio on a 23-inch wide screen. Pictures with a different aspect ratio will not be displayed.

―

The function may not be supported depending on the ports provided with the product.

―

Changing the screen size is available when the following conditions are satisfied.

―

A digital output device is connected using the HDMI/DP cable.

―

The input signal is 480p, 576p, 720p, or 1080p and monitor can display normally (Not every model can support all of these signals.).

―

This can only be set when the external input is connected through HDMI/DP and PC/AV Mode is set to AV. (DisplayPort/HDMI1/HDMI2: This option is available when FreeSync is disabled)

Save Settings

Save up to three custom game modes to suit your preferences. Press a game mode shortcut key at the lower part of the monitor to directly access your favorite custom game mode.

―

If you edit and save a custom game mode, the previous settings will be deleted. Be careful when editing a mode.

• Game Setting 1 / Game Setting 2 / Game Setting 3

Game Setting Key

You can quickly view the setting with a shortcut key at the bottom without using an OSD menu. You can directly see the settings for three different modes.

Chapter 05

Screen Setup

Configure the screen settings such as brightness. A detailed description of each function is provided. Refer to your product for details.

―

The functions available may vary depending on the product model. The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.

Picture Mode

This menu provides an optimum picture quality suitable for the environment where the product will be used.

―

This menu is not available when Eco Saving Plus is enabled.

―

This menu is not available when Eye Saver Mode is enabled.

In PC mode

• Custom: Customize the screen settings.

• High-Brightness: Maximize the screen brightness.

• FPS: Increase the brightness of darker areas of the FPS game screen. This mode increases visibility of your enemies during an FPS game.

• RTS: Increase the color temperature and contrast ratio to improve visibility of the RTS screen and minimap.

• RPG: This mode is optimized for 3D graphics and instant messaging on the RPG game screen.

• AOS: Increase the contrast ratio to obtain a picture quality optimized for the AOS game screen.

• sRGB: Adjust the color system to sRGB mode. This is the standard mode of this monitor.

• Cinema: Obtain the brightness and sharpness of TVs suitable for enjoying video and DVD content.

In AV mode

• Dynamic: Select this mode to view a sharper image than in Standard mode.

• Standard: Select this mode when the surroundings are bright. This also provides a sharp image.

• Movie: Select this mode when the surroundings are dark. This will save power and reduce eye fatigue.

• Custom: Select this mode when you want to adjust the image according to your preferences.

Brightness

Color

You can adjust the general brightness of the picture. (Range: 0~100)

A higher value will make the picture appear brighter.

―

This menu is not available when Eco Saving Plus is enabled.

―

This menu is not available when Eye Saver Mode is enabled.

Contrast

Adjust the contrast between the objects and background. (Range: 0~100)

A higher value will increase the contrast to make the object appear clearer.

―

This menu is not available when Picture Mode is set to Cinema mode.

Sharpness

Make the outline of objects more clear or blurry. (Range: 0~100)

A higher value will make the outline of objects clearer.

―

This menu is not available when Picture Mode is set to Cinema mode.

Adjust the tint of the screen.

―

This menu is not available when Picture Mode is set to Cinema mode.

―

This menu is not available when Eye Saver Mode is enabled.

• Red: Adjust the red saturation level. Values closer to 100 mean greater intensity for the color.

• Green: Adjust the green saturation level. Values closer to 100 mean greater intensity for the color.

• Blue: Adjust the blue saturation level. Values closer to 100 mean greater intensity for the color.

• Color Tone: Select a color tone that best suits your viewing needs.

‒ Cool 2: Set the color temperature to be cooler than Cool 1.

‒ Cool 1: Set the color temperature to be cooler than Normal mode.

‒ Normal: Display the standard color tone.

‒ Warm 1: Set the color temperature to be warmer than Normal mode.

‒ Warm 2: Set the color temperature to be warmer than Warm 1.

‒ Custom: Customize the color tone.

―

When the external input is connected through HDMI/DP and PC/AV Mode is set to AV, Color Tone has four color temperature settings (Cool, Normal, Warm and Custom).

• Gamma: Adjust the middle level of luminance.

‒ Mode1 / Mode2 / Mode3

HDMI Black Level

Eye Saver Mode

If a DVD player or set-top box is connected to the product via HDMI, image quality degradation (contrast/ color degradation, black level, etc.) may occur, depending on the connected source device. In such case,

HDMI Black Level can be used to adjust the image quality.

If this is the case, correct the degraded picture quality using HDMI Black Level.

―

This function is only available in HDMI1, HDMI2 mode.

• Normal: Select this mode when there is no contrast ratio degradation.

• Low: Select this mode to reduce the black level and increase the white level when there is a contrast ratio degradation.

―

HDMI Black Level may not be compatible with some source devices.

―

The HDMI Black Level feature is only activated at a certain AV resolution, such as 720P and 1080P.

Set to an optimum picture quality suitable for eye relaxation.

TÜV Rheinland “Low Blue Light Content” is a certification for products which meet requirements for lower blue light levels. When Eye Saver Mode is 'On', the blue light that wavelength is around 400nm will decrease, and it will provide an optimum picture quality suitable for eye relaxation. At the same time, the blue light level is lower than in the default settings, and it was tested by TÜV Rheinland and certified as it met the requirements of TÜV Rheinland “Low Blue Light Content” standards.

Screen Adjustment

―

This option is only available when PC/AV Mode is set to AV.

―

This menu is only available when Screen Size is set to Screen Fit in AV Mode. When a 480P or 576P or 720P or 1080P signal is input in AV mode and the monitor can display normally, select

Screen Fit to adjust horizontal position in 0-6 levels.

Configuring H-Position & V-Position

H-Position: Move the screen to the left or right.

V-Position: Move the screen up or down.

Chapter 06

Adjusting OSD (On Screen Display) settings

A detailed description of each function is provided. Refer to your product for details.

―

The functions available may vary depending on the product model. The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.

Language

Set the menu language.

―

A change to the language setting will only be applied to the onscreen menu display.

―

It will not be applied to other functions on your PC.

Display Time

Set the on-screen display (OSD) menu to automatically disappear if the menu is not used for a specified period of time.

Display Time can be used to specify the time after which you want the OSD menu to disappear.

Chapter 07

Setup and Reset

A detailed description of each function is provided. Refer to your product for details.

―

The functions available may vary depending on the product model. The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.

Lighting

Configure how the LED lighting on the back of the screen works.

• Off: Deactivate the Lighting function.

• On: Activate the Lighting function.

Local Dimming

Control the brightness of individual areas on the screen to maximise contrast automatically.

• Off: Deactivate the Local Dimming function.

• Auto: Local Dimming is automatically activated or deactivated based on whether the content is HDR.

―

When the Monitor detects that the input video contains HDR information, the Information menu and the Source menu will display HDR. In this case, Auto needs to be selected. (refer to Information)

• On: Activate the Local Dimming function.

―

This menu is not available when Eye Saver Mode is enabled.

―

This menu is not available when Response Time is set to Faster or Fastest mode.

―

Use Off or Auto mode when not playing a video or game. Otherwise, screen flickering may occur.

Volume

Adjust the Volume controlling the JOG button LEFT/RIGHT.

Eco Saving Plus

PC/AV Mode

The Eco Saving Plus function reduces power consumption by controlling the electric current used by the monitor panel.

―

This menu is not available when Eye Saver Mode is enabled.

―

This menu is not available when Local Dimming is enabled.

• Off: Deactivate the Eco Saving Plus function.

• Auto: The power consumption will automatically be reduced by about 10% over the current setting. (The reduction of power consumption depends on the customer screen brightness condition.)

• Low: The power consumption will be reduced by 25% over the default setting.

• High: The power consumption will be reduced by 50% over the default setting.

Off Timer

Off Timer: Turn on Off Timer mode.

Turn Off After: The off timer can be set within a range of 1 to 23 hours. The product will automatically

power off after the specified number of hours.

―

This option is only available when Off Timer is set to On.

―

For products for the market in some regions, the Off Timer is set to automatically activate 4 hours after the product powers on. This is done in accordance with power supply regulations. If you do not want the timer to

activate, go to

→ System and set Off Timer to Off.

Set PC/AV Mode to AV. The picture size will be enlarged.

This option is useful when you view a movie.

• Set to PC when connected to a PC.

• Set to AV when connected to an AV device.

―

Supplied for the wide models only such as 16:9 or 16:10.

―

If the monitor is in HDMI1, HDMI2, DisplayPort mode and the screen says Check Signal Cable or power saving mode activates, press the JOG button to display the function-button screen and then select the

can select PC or AV.

icon. You

USB Super Charging

Charge the battery of a connected source device quickly using the USB 3.0 port on the product.

USB Super Charging: Turn on USB Super Charging mode.

―

Super charging is available via the USB port. The charging speed may vary, depending on the connected device.

―

Quick battery charging may not be supported and/or charging may take more time on some mobile devices.

―

When super charging is turned off for the transfer.

―

If a USB 2.0 or lower device is connected to the impossible, but it is possible if a USB 3.0 device is connected.

※ These ports may not be compatible with new USB devices that may be released in the future.

―

If a device, such as a mouse, keyboard or memory storage device, is connected to the device is USB 2.0 or lower, turn off super charging.

―

If super charging is turned on using the OSD settings menu, all devices connected to USB ports 1 through 2 on the monitor are re-recognized. This ensures optimum charging.

※ Before turning on super charging, close all files on storage devices connected to USB ports.

port. Use this port to charge devices faster than using a normal

port, use this port for regular speed charging and data

port and super charging is turned on, data transfer is

port and the

DisplayPort Ver.

Key Repeat Time

Select your DisplayPort version.

―

Incorrect settings may cause the screen to go blank. If this occurs, check the device specifications.

―

If the monitor (when set to HDMI1, HDMI2 or DisplayPort) is in power saving mode or is displaying the message Check Signal Cable or power saving mode activates, press the JOG button to display the function-

button screen and then select the

1.2↑.

―

If setting the DisplayPort Ver. to 1.1, for the bandwidth limitation of the DisplayPort 1.1 protocol, the actual maximum output refreshing rate of the display cards cannot achieve the level of 120 Hz/144 Hz.

―

If you select 1.2 ↑, the monitor can support up to 2560 x 1440 @ 144 Hz and 10-bit color signals.

button to display the On Screen Display (OSD). You can select 1.1, 1.2 or

HDMI Mode

Select the HDMI mode to use.

―

The supportable device and resolution may differ depending on its version.

―

When the version is changed, the screen may blink.

―

If you set the HDMI Mode to 1.4, some high resolutions may not be supported because of bandwidth limitation of the HDMI 1.4 protocol.

―

When the setting is not appropriate, a blank screen may appear. In this case, check the specifications of the device.

―

Set the HDMI Mode to 1.4 when there is no sound output from the DVD connected to our product.

Control the response rate of a button when the button is pressed.

Acceleration, 1 sec, or 2 sec can be selected. If No Repeat is selected, a command responds only once

when a button is pressed.

Power LED On

Configure the settings to enable or disable the power LED located at the lower part of the product.

• Working: The power LED is on when the product is turned on.

• Stand-by: The power LED is on when the product is turned off.

Reset All

Return all the settings for the product to the default factory settings.

―

Game Setting 1, Game Setting 2, and Game Setting 3 saved under Save Settings will not be changed.

Source Detection

Select either Auto or Manual as the method to recognize input signal.

Information

View the current input source, frequency and resolution.

Black Equalizer

Game Picture OnScreen Display

Response Time Refresh Rate FreeSync Low Input Lag

Information

LC********/**

S/N:**************

System

Information

Exit

―

The displayed image may differ depending on the model.

Off12 120 On

HDMI1

****x****

** kHz ** Hz

Picture Mode: Custom

HDR

Automatically provide an optimal HDR effect based on the video source.

If an HDR signal has been processed by some devices (graphics card/player, etc.), the signal will not output any HDR metadata and thus will not be recognized as an HDR signal. In this case, Local Dimming needs to be enabled manually so as to ensure optimal HDR effects.

The HDR (High Dynamic Range) technology implements video images that are very similar to the images seen through human eyes by finely adjusting the contrast of the source.

Off12 120 On

Picture Mode: Custom

HDMI1

****x****

** kHz ** Hz

Black Equalizer

Game Picture OnScreen Display System

Information

Exit

Response Time Refresh Rate FreeSync Low Input Lag

Information HDR

LC********/**

S/N:**************

―

The displayed image may differ depending on the model.

Pre-requisite to the use of HDR:

Using a HDR-supported graphics card in combination with a HDR-supported game and connecting to

the HDMI/DP port of this product can enable the HDR effect.

―

For information about whether the graphics card and game support HDR, visit their manufacturer’s websites. Sometimes, the latest versions of the graphics card driver or game updates need to be installed to enable the HDR effect.

When a Blu-Ray DVD that supports HDMI 2.0a plays a UHD Blu-Ray disc with the UHDA (or HDR)

logo, the HDR effect can be enabled.

When the Xbox One S plays a Microsoft Xbox HDR game or a UHD Blu-Ray disc with the UHDA (or

HDR) logo, the HDR effect can be enabled.

When PS4/PS4 Pro plays a Sony PS HDR game, the HDR effect can be enabled.

―

For information about the Xbox One S/PS4 (Pro) games that support HDR, visit the official Xbox/PS4 websites.

* When the HDR is enabled automatically, some functions such as Color/Eye Saver Mode are disabled automatically. * To enable the HDR effect for the HDMI port, you need to set HDMI Mode to 2.0 in the OSD menu. * To enable the HDR effect for the DP port, you need to set DisplayPort Ver. to 1. 2↑ in the OSD menu and enable 10-bit color output in AMD Radeon Settings.

Chapter 08

Installing the Software

Easy Setting Box

Easy Setting Box enables users to use the monitor by partitioning multiple sections.

To install the latest version of Easy Setting Box, download it from the Samsung Electronics website at http://www.samsung.com.

―

The software may not work properly if you do not restart the computer after the installation.

―

The Easy Setting Box icon may not appear depending on the computer system and the product specifications.

―

If the shortcut icon does not appear, press the F5 key.

Restrictions and Problems with the Installation

The Easy Setting Box installation may be affected by the Graphics Card, Motherboard and the Networking Environment.

System Requirements

OS Hardware

• Windows 7 32Bit/64Bit

• Windows 8 32Bit/64Bit

• Windows 8.1 32Bit/64Bit

• Windows 10 32Bit/64Bit

• At least 32MB of memory

• At least 60MB of free space on the hard disk drive

Chapter 09

Troubleshooting Guide

Requirements Before Contacting Samsung Customer Service Center

―

Before calling Samsung Customer Service Center, test your product as follows. If the problem persists, contact Samsung Customer Service Center.

Testing the Product

Check if your product is operating normally by using the product test function.

If the screen is turned off and the power indicator blinks even though the product is properly connected to a PC, perform a self-diagnosis test.

Power off both the PC and product.

Disconnect the cables from the product.

Power on the product.

If the message Check Signal Cable appears, the product is working normally.

―

If the screen remains blank, check the PC system, video controller and cable.

Checking the Resolution and Frequency

For a mode that exceeds the supported resolution(refer to Standard Signal Mode Table), the message Not

Optimum Mode will appear for a short time.

―

The displayed resolution may vary, depending on the computer system settings and cables.

Check the following.

Installation issue (PC mode)

The screen keeps switching on and off.

Check the cable connection between the product and PC, and ensure the connectors are locked.

Blank spaces are found on all four sides of the screen when an HDMI or HDMI-DVI cable is connected to the product and PC.

The blank spaces found on the screen have nothing to do with the product.

Blank spaces on the screen are caused by the PC or graphics card. To resolve the problem, adjust the screen size in the HDMI or DVI settings for the graphics card.

If the graphics card settings menu does not have an option to adjust the screen size, update the graphics card driver to the latest version.

(Please contact the graphics card or computer manufacturer for further details about how to adjust the screen settings.)

Screen issue

The power LED is off. The screen will not switch on.

Check that the power cable is connected properly.

The message Check Signal Cable appears.

Check that the cable is properly connected to the product.

Check that the device connected to the product is powered on.

Not Optimum Mode is displayed.

This message appears when the signal from the graphics card exceeds the maximum resolution or frequency for the product.

Change the maximum resolution and frequency to suit the product performance, referring to Standard Signal Mode Table (P.48).

The images on the screen look distorted.

Check the cable connection to the product.

The screen is not clear. The screen is blurry.

Remove any accessories (video extension cable, etc.) and try again.

Set the resolution and frequency to the recommended level.

The screen appears unstable and shaky. There are shadows or ghost images left on the screen.

Check that the resolution and frequency for the PC are within the range of resolution and frequency compatible with the product. Next, if required, change the settings, referring to Standard Signal Mode Table (P.48) in this manual and the Information menu on the product.

The screen is too bright. The screen is too dark.

Adjust Brightness and Contrast.

Screen color is inconsistent.

Change the Color settings.

The colors on the screen have a shadow and are distorted.

Change the Color settings.

White does not really look white.

Change the Color settings.

There is no image on the screen and the power LED blinks every 0.5 to 1 second.

The product is operating in power-saving mode.

Press any key on the keyboard or move the mouse to return to normal operating mode.

Text is blurry.

If using a Windows OS (e.g. Windows 7, Windows 8, Windows 8.1 or Windows 10): Go to Control Panel → Fonts → Adjust ClearType text and change Turn on ClearType.

Video playback is choppy.

Playback of high-definition large video files can be choppy. This may be because the video player is not optimized for the computer resource.

Try playing the file on another video player.

Sound issue

There is no sound.

Check the connection of the audio cable or adjust the volume.

Check the volume.

The volume is too low.

Adjust the volume.

If the volume is still low after turning it up to the maximum level, adjust the volume on your PC sound card or software program.

Video is available but there is no sound.

Sound cannot be heard if an HDMI-DVI cable is used to connect the input device.

Connect the device using an HDMI cable or a DP cable.

Source device issue

A beeping sound is heard when my PC is booting.

If a beeping sound is heard when your PC is booting, have your PC serviced.

Q & A

―

Refer to the user manual for your PC or graphics card for further instructions on adjustment.

How can I change the frequency?

Set the frequency on your graphics card.

• Windows 7: Go to Control Panel → Appearance and Personalization → Display → Screen Resolution → Advanced settings → Monitor, and adjust Refresh rate under Monitor settings.

• Windows 8(Windows 8.1): Go to Settings → Control Panel → Appearance and Personalization → Display → Screen Resolution → Advanced settings → Monitor, and adjust Refresh rate under Monitor settings.

• Windows 10: Go to Settings → System → Display → Advanced display settings → Display adapter properties → Monitor, and adjust Screen refresh rate under Monitor settings.

How can I change the resolution?

• Windows 7: Go to Control Panel → Appearance and Personalization → Display → Adjust Resolution, and adjust the resolution.

• Windows 8(Windows 8.1): Go to Settings → Control Panel → Appearance and Personalization → Display → Adjust Resolution, and adjust the resolution.

• Windows 10: Go to Settings → System → Display → Advanced display settings, and adjust the resolution.

How do I set power-saving mode?

• Windows 7: Set power-saving mode in Control Panel → Appearance and Personalization → Personalize → Screen Saver Settings → Power options or BIOS SETUP on the PC.

• Windows 8(Windows 8.1): Set power-saving mode in Settings → Control Panel → Appearance and Personalization → Personalize → Screen Saver Settings → Power options or BIOS SETUP on the PC.

• Windows 10: Set power-saving mode in Settings → Personalization → Lock screen → Screen timeout settings → Power & sleep or BIOS SETUP on the PC.

Chapter 10

Specifications

General

Model Name C27HG70QQ* C32HG70QQ*

Size 27 Class (26.9 Inches / 68.4 cm) 32 Class (31.5 Inches / 80.0 cm)

Display area 596.736 mm (H) x 335.664 mm (V)

23.5 Inches (H) x 13.2 Inches (V)

Pixel Pitch 0.2331 mm (H) x 0.2331 mm (V)

0.009177 Inches (H) x

0.009177 Inches (V)

Maximum Pixel Clock 600 MHz

Power Supply AC 100 - 240 V - (+/- 10 %), 50/60 Hz ± 3 Hz

Refer to the label at the back of the product as the standard voltage can vary in different countries.

Signal connectors HDMI, DisplayPort

Environmental conditions Operating

Temperature: 50 °F – 104 °F (10 °C – 40 °C)

Humidity: 10 % – 80 %, non-condensing

Storage

Temperature: -4 °F – 113 °F (-20 °C – 45 °C)

Humidity: 5 % – 95 %, non-condensing

697.344 mm (H) x 392.256 mm (V)

27. 5 Inches (H) x 15.4 Inches (V)

0.2724 mm (H) x 0.2724 mm (V)

0.010724 Inches (H) x

0.010724 Inches (V)

―

Plug-and-Play This monitor can be installed and used with any Plug-and-Play compatible systems. Two-way data exchange between the monitor and PC system optimizes the monitor settings. Monitor installation takes place automatically. However, you can customize the installation settings if desired.

―

Panel Dots (Pixels) Due to the nature of the manufacturing of this product, approximately 1 pixel per million (1ppm) may be brighter or darker on the LCD panel. This does not affect product performance.

―

The above specifications are subject to change without notice to improve quality.

―

This device is a Class B digital apparatus.

―

For detailed device specifications, visit the Samsung Electronics website.

(USA only)

Dispose unwanted electronics through an approved recycler.

To find the nearest recycling location, go to our website:

www.samsung.com/recyclingdirect or call, (877) 278 - 0799

Standard Signal Mode Table

Synchronization Horizontal Frequency 30 – 225 kHz

Vertical Frequency 24 – 144 Hz

Resolution Optimum resolution 2560 x 1440 @ 144 Hz

Maximum resolution 2560 x 1440 @ 144 Hz

If a signal that belongs to the following standard signal modes is transmitted from your PC, the screen will automatically be adjusted. If the signal transmitted from the PC does not belong to the standard signal modes, the screen may be blank even though the power LED turns on. In such a case, change the settings according to the following table by referring to the graphics card user manual.

HDMI1/HDMI2

Resolution Horizontal Frequency (kHz) Vertical Frequency (Hz) Pixel Clock (MHz) Sync Polarity (H/V)

IBM, 720 x 400 31.469 70.087 28.322 -/+

MAC, 640 x 480 35.000 66.667 30.240 -/-

MAC, 832 x 624 49.726 74.551 57.284 -/-

MAC, 1152 x 870 68.681 75.062 100.000 -/-

VESA DMT, 640 x 480 31.469 59.940 25.175 -/-

VESA DMT, 640 x 480 37.861 72.809 31.500 -/-

VESA DMT, 640 x 480 37.500 75.000 31.500 -/-

VESA DMT, 800 x 600 35.156 56.250 36.000 +/+

VESA DMT, 800 x 600 37.879 60.317 40.000 +/+

VESA DMT, 800 x 600 48.077 72.188 50.000 +/+

VESA DMT, 800 x 600 46.875 75.000 49.500 +/+

VESA DMT, 1024 x 768 48.363 60.004 65.000 -/-

VESA DMT, 1024 x 768 56.476 70.069 75.000 -/-

VESA DMT, 1024 x 768 60.023 75.029 78.750 +/+

VESA DMT, 1152 x 864 67.500 75.000 108.000 +/+

VESA DMT, 1280 x 720 45.000 60.000 74.250 +/+

VESA DMT, 1280 x 800 49.702 59.810 83.500 -/+

VESA DMT, 1280 x 1024 63.981 60.020 108.000 +/+

HDMI1/HDMI2

Resolution Horizontal Frequency (kHz) Vertical Frequency (Hz) Pixel Clock (MHz) Sync Polarity (H/V)

VESA DMT, 1280 x 1024 79.976 75.025 135.000 +/+

VESA DMT, 1440 x 900 55.935 59.887 106.500 -/+

VESA DMT, 1600 x 900 60.000 60.000 108.000 +/+

VESA DMT, 1680 x 1050 65.290 59.954 146.250 -/+

VESA DMT, 1920 x 1080 67.500 60.00 148.500 +/+

VESA CVT, 2560 x 1440 88.787 59.951 241.500 +/-

VESA CVT, 2560 x 1440 150.919 99.946 410.500 +/-

VESA CVT, 2560 x 1440 182.996 119.998 497.750 +/-

Unique Custom Timing, 2560 x 1440 222.192 144.000 596.807 +/-

Displayport

Resolution Horizontal Frequency (kHz) Vertical Frequency (Hz) Pixel Clock (MHz) Sync Polarity (H/V)

IBM, 720 x 400 31.469 70.087 28.322 -/+

MAC, 640 x 480 35.000 66.667 30.240 -/-

MAC, 832 x 624 49.726 74.551 57.284 -/-

MAC, 1152 x 870 68.681 75.062 100.000 -/-

VESA DMT, 640 x 480 31.469 59.940 25.175 -/-

VESA DMT, 640 x 480 37.861 72.809 31.500 -/-

VESA DMT, 640 x 480 37.500 75.000 31.500 -/-

VESA DMT, 800 x 600 35.156 56.250 36.000 +/+

VESA DMT, 800 x 600 37.879 60.317 40.000 +/+

VESA DMT, 800 x 600 48.077 72.188 50.000 +/+

VESA DMT, 800 x 600 46.875 75.000 49.500 +/+

VESA DMT, 1024 x 768 48.363 60.004 65.000 -/-

VESA DMT, 1024 x 768 56.476 70.069 75.000 -/-

VESA DMT, 1024 x 768 60.023 75.029 78.750 +/+

VESA DMT, 1152 x 864 67.500 75.000 108.000 +/+

Displayport

Resolution Horizontal Frequency (kHz) Vertical Frequency (Hz) Pixel Clock (MHz) Sync Polarity (H/V)

VESA DMT, 1280 x 720 45.000 60.000 74.250 +/+

VESA DMT, 1280 x 800 49.702 59.810 83.500 -/+

VESA DMT, 1280 x 1024 63.981 60.020 108.000 +/+

VESA DMT, 1280 x 1024 79.976 75.025 135.000 +/+

VESA DMT, 1440 x 900 55.935 59.887 106.500 -/+

VESA DMT, 1600 x 900 60.000 60.000 108.000 +/+

VESA DMT, 1680 x 1050 65.290 59.954 146.250 -/+

VESA DMT, 1920 x 1080 67.500 60.000 148.500 +/+

VESA CVT, 2560 x 1440 88.787 59.951 241.500 +/-

VESA CVT, 2560 x 1440 150.919 99.946 410.500 +/-

VESA CVT, 2560 x 1440 182.996 119.998 497.750 +/-

VESA CVT, 2560 x 1440 222.192 144.000 586.586 +/-

―

Horizontal Frequency The time required to scan a single line from the left to the right side of the screen is called a horizontal cycle. The reciprocal number of a horizontal cycle is called horizontal frequency. Horizontal frequency is measured in kHz.

―

Vertical Frequency Repeating the same picture dozens of times per second allows you to view natural pictures. The repeat frequency is called "vertical frequency" or "refresh rate" and is indicated in Hz.

―

This product can be set to only one resolution for each screen size to obtain the optimum picture quality due to the nature of the panel. Using a resolution other than the specified resolution may degrade the picture quality. To avoid this, it is recommended that you select the optimum resolution specified for your product.

Chapter 11

Appendix

Responsibility for the Pay Service (Cost to Customers)

―

When the service is requested, in spite of in warranty, we may charge you for a visit from a service technician in the following cases.

Not a product defect

Cleaning of the product, Adjustment, Explanation, Re-installation and etc.

• If a service technician gives instructions on how to use product or simply adjusts options without disassembling product.

• If a defect is caused by external environmental factors (Internet, Antenna, Wired Signal, etc.)

• If a product is reinstalled or devices are connected additionally after installing the purchased product for the first time.

• If a product is reinstalled to move to a different spot or to move to a different house.

• If customer requests instructions on how to use because of another company's product.

• If customer requests instructions on how to use the network or another company's program.

• If customer requests software installation and setup for the product.

• If a service technician removes/cleans dusts or foreign materials inside of the product.

• If customer requests an installation additionally after purchasing a product through home-shopping or online.

A Product damage caused by customer's fault

Product damage caused by customer's mishandling or wrong repair

If a product damage is caused by;

• External impact or drop.

• Use of supplies or separatly sold product unspecified by Samsung.

• Repair from a person besides an engineer of outsourcing service company or partner of Samsung Electronics Co., Ltd.

• Remodeling or repairing the product by customer.

• Using it with incorrect voltage or non-authorised electrical connections.

• Not following the "cautions" in User Manual.

Others

• If product fails by natural disaster. (lightning, fire, earthquake, flood damage, etc)

• If consumable components are all used up. (Battery, Toner, Fluorescent lights, Head, Vibrator, Lamp, Filter, Ribbon, etc.)

―

If customer requests a service in case the product has no defect, service fee may be charged. So please read User Manual first.

Samsung C32HG70QQ, C27HG70QQ User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual