Sprint is committed to bringing you the best wireless
technology available. We built our complete, nationwide
network from the ground up, so all your services – whether
it’s Voicemail, Caller ID, email, or Sprint PCS Picture Mail –
will work the same wherever you go on the Nationwide
Sprint PCS Network.
This guide will familiarize you with our technology and your
new Sprint PCS Phone through simple, easy-to-follow
instructions. It’s all right here – from setting up your account
passwords and voicemail to using the most advanced
features of Sprint PCS.
Welcome and thank you for choosing Sprint.
i
Introduction
This Phone Guide introduces you to Sprint PCS Service and all
the features of your new phone. It’s divided into four
sections:
⽧ Section 1: Getting Started
⽧ Section 2: Your Sprint PCS Phone
⽧ Section 3: Sprint PCS Service Features
⽧ Section 4: Safety and Warranty Information
Throughout this guide, you'll find tips that highlight special
shortcuts and timely reminders to help you make the most of
your new phone and service. The Table of Contents and Index
will also help you quickly locate specific information.
You'll get the most out of your phone if you read each section.
However, if you'd like to get right to a specific feature, simply
locate that section in the Table of Contents and go directly to
that page. Follow the instructions in that section, and you'll
be ready to use your phone in no time.
ii
Phone
Guide
Note:
Due to updates in phone software, this printed guide
may not be the most current version for your phone.
Visit www.sprint.com and sign on to My PCS to access
the most recent version of the phone guide.
Getting Started
Section 1
2
Section 1A
Setting Up Service
In This Section
⽧ Getting Started With Sprint PCS Service
⽧ Setting Up Your Voicemail
⽧ Sprint PCS Account Passwords
⽧ Getting Help
Setting up service on your new Sprint PCS Phone is quick and easy.
This section walks you through the necessary steps to unlock
your phone, set up your voicemail, establish passwords, and
contact Sprint for assistance with your Sprint PCS Service.
Setting Up Service
Section 1A: Setting Up Service3
Getting Started With Sprint PCS Service
Determining if Your Phone is Already Activated
If you purchased your phone at a Sprint Store, it is probably
activated, unlocked, and ready to use. If you received your
phone in the mail, it probably has been activated; all you
need to do is unlock it.
If your phone is not activated, please refer to the
Welcome to Sprint brochure included with your phone.
Unlocking Your Phone
To unlock your phone, follow these easy steps:
1. Press to turn the phone on.
2. To Unlock the phone, press one of the following keys:
䡲 Speaker Key
䡲 Left Softkey ()
䡲 Right Softkey ()
䡲 OK ()
To select a softkey, press the softkey button directly below the
Note:
softkey text that appears at the bottom left and bottom right
of your phone’s display screen. Softkey actions change
according to the screen you’re viewing and will not appear if
there is no corresponding action available.
3. Enter your four-digit lock code. (For security purposes,
the code is not visible as you type.)
If you can’t recall your lock code, try using the last four digits
Tip:
of either your Social Security number or Sprint PCS Phone
number or try 0000 or NATL (6285). If none of these work, call
Sprint Customer Service at 1-888-211-4PCS (4727).
4Section 1A: Setting Up Service
Setting Up Your Voicemail
All unanswered calls to your Sprint PCS Phone are
automatically transferred to your voicemail, even if your
phone is in use or turned off. Therefore, you will want to set
up your voicemail and personal greeting as soon as your
Sprint PCS Phone is activated.
To set up your voicemail:
1. From standby mode, press and hold .
2. Follow the system prompts to:
䡲 Create your pass code
䡲 Record your greeting
䡲 Record your name announcement
䡲 Choose whether or not to activate One-Touch
Message Access (a feature that lets you access
messages simply by pressing and holding ,
bypassing the need for you to enter your pass code)
The voicemail setup process may vary in certain Affiliate
Note:
areas.
For more information about using your voicemail, see “Using
Voicemail” on page 130.
Setting Up Service
Section 1A: Setting Up Service5
Sprint PCS Account Passwords
As a Sprint PCS customer, you enjoy unlimited access to your
personal account information and your voicemail account. To
ensure that no one else has access to your information, you
will need to create passwords to protect your privacy.
Account Password
If you are the account owner, you'll have an account password
to sign on to
Customer Service. Your default account password is the last
four digits of your Social Security number. If you are not the
account owner (if someone else receives the invoice for your
Sprint PCS Service), you can get a sub-account password at
www.s pri nt.c om.
Voi cema il Passw ord
You'll create your voicemail password (or pass code) when you
set up your voicemail. See “Setting Up Your Voicemail” on
page 130 for more information on your voicemail password.
www.sprint.com and to use when calling Sprint
6Section 1A: Setting Up Service
Getting Help
Visit www.sprint.com
You can go online to:
䢇 Access your account information
䢇 Check your minutes used (depending on your
Sprint PCS Service Plan)
䢇 View and pay your bill
䢇 Make your life easier by enrolling in Online Invoicing and
Automatic Payment
䢇 Purchase accessories
䢇 Shop for the latest Sprint PCS Phones
䢇 View available Sprint PCS Service Plans and options
Reaching Sprint Customer Service
You can reach Sprint Customer Service many different ways:
䢇 Dial on your Sprint PCS Phone
䢇 Sign on to your account at www.sprint.com
䢇 Call us toll-free at 1-888-211-4727 (Consumer customers)
or 1-888-788-4727 (Business customers)
䢇 Write to us at Sprint Customer Service, P.O. Box 8077,
London, KY 40742
Setting Up Service
Section 1A: Setting Up Service7
Receiving Automated Invoicing Information
For your convenience, your phone gives you access to
invoicing information on your Sprint PCS Account. This
information includes balance due, payment received,
invoicing cycle, and an estimate of the number of minutes
used since your last invoicing cycle. (Normal airtime usage
will apply.)
To access automated invoicing information:
䊳 Press .
This service may not be available in all Affiliate areas.
Note:
Sprint PCS Directory Assistance
You have access to a variety of services and information
through Sprint PCS Directory Assistance, including
residential, business, and government listings; assistance
with local or long-distance calls; movie listings; and hotel,
restaurant, shopping, and major local event information.
There is a per-call charge, and you will be billed for airtime.
To call Sprint PCS Directory Assistance:
䊳 Press .
8Section 1A: Setting Up Service
Sprint PCS Operator Services
Sprint PCS Operator Services provides assistance when
placing collect calls or when placing calls billed to a local
telephone calling card or third party.
To access Sprint PCS Operator Services:
䊳 Press .
For more information or to see the latest in products and
services, visit us online at
Sprint PCS Operator Services may not be available in all
Note:
Affiliate areas.
www.s prin t.c om.
Setting Up Service
Section 1A: Setting Up Service9
10
Section 2
Your Sprint PCS Phone
12
Section 2A
Your Sprint PCS Phone: The Basics
In This Section
⽧ Inside View of Your Phone
⽧ Viewing the Display Screen
⽧ Features of Your Sprint PCS Phone
⽧ Turning Your Phone On and Off
⽧ Using Your Phone’s Battery and Charger
⽧ Displaying Your Phone Number
⽧ Making and Answering Calls
⽧ Entering Text
Your Sprint PCS Phone is packed with features that simplify your
life and expand your ability to stay connected to the people and
information that are important to you. This section will guide
you through the basic functions and calling features of your
phone.
Phone Basics
Section 2A: Your Sprint PCS Phone: The Basics13
Inside View of Your Phone
1. Speaker
2. Display Screen
21. Application Icons
3. Headset Jack
4. Volume Key
5. Left Softkey
6. OK Key
7. TALK Key
8. Voicemail Key
9. Numeric Keypad
10. Shift/Asterisk Key
11. Power Interface
Connector
12. Accessory Interface
Connector
20. Speaker Phone /
Voice Dial Key
19. Navigation Key
18. Right Softkey
17. END Key
16. BACK Key
15. Space/Pound Key
14. Plus Code
Dialing Key
13. Microphone
14Section 2A: Your Sprint PCS Phone: The Basics
Key Functions
1. Speaker: The speaker allows you to hear the other caller and
the different ring tones and sounds offered by your phone.
2. Display Screen: This screen displays all the information
needed to operate your phone.
3. Headset Jack: Allows you to plug in an optional headset
for convenient, hands-free conversations.
4. Volume Key: Allows you to adjust the ringer volume in
standby mode (with the flip open) or adjust the voice
volume during a call. The volume key can also be used to
scroll up or down to navigate through the different
menu options. To mute the ringer during an incoming
call, press the volume key up or down.
5. Left Softkey: This key is used to navigate through menus
and applications by selecting the choice available in the
Left Softkey Option on your display screen.
6. OK Key: Pressing () when navigating through a
menu accepts the highlighted choice in the menu.
7. TAL K Key: Allows you to place or receive a call. In
standby mode, press the key once to access the Recent
call log. If you press and hold the key down, you will
initiate the Voice Recognition feature.
8. Voicemail Key: Press and hold to automatically dial your
voicemail.
9. Numeric Keypad: Use these keys to enter numbers,
letters, and characters.
10. Shift/Asterisk Key: Enters the asterisk [*] character for
calling features. In text entry mode, press to change the
character input type.
11. Power Interface Connector: This connector is used to plug
in the charging accessories.
Phone Basics
Section 2A: Your Sprint PCS Phone: The Basics15
12. Accessory Interface Connector: This connector is used
connect any available accessory cables to your phone.
13. Microphone: The Microphone allows the other caller to
hear you clearly when you are speaking to them.
14. Plus Code Dialing Key: Automatically dials the
international access code for the country in which you
are located (for instance, 011 for international calls
placed from the United States).
15. Space/Pound Key: Enters the pound [#] character for
calling features. In text entry mode, press to enter a
space.
16. BACK Key: Deletes characters from the display when
you are in text entry mode. When in a menu, press to
return to the previous menu.
17. END Key: Ends a call. Press and hold this key for a few
seconds to turn your phone on or off. While in the main
menu, it returns the phone to standby mode and
cancels your input. When you receive an incoming call,
press to enter silent mode and mute the ringer.
18. Right Softkey: This key is used to navigate through
menus and applications by selecting the choice
available in the Right Softkey Option on your display
screen.
19. Navigation Key: This key allows you to scroll through
the phone menu options and provides a shortcut to
phone functions from standby mode.
20. Speaker Phone/Voice Dial Key: This key allows you to turn
on the speaker phone during a call or to activate the
voice dialing feature when in idle mode.
21. Application Icons: These icon represent the menu
structure of the phone. By pressing the navigation key,
you can select the desired function.
16Section 2A: Your Sprint PCS Phone: The Basics
Viewing the Display Screen
Your phone’s display screen provides a wealth of information
about your phone’s status and options. This list identifies the
symbols you’ll see on your phone’s display screen:
To view a list of your phone’s icons and descriptions, from the
Tip:
main menu select Settings > Phone Info > Icon Glossary.
displays your current signal strength. The more
lines you have, the stronger your signal.
means your phone cannot find a signal.
tells you a call is in progress.
indicates that you have voicemail, text, or
numeric pages, waiting.
indicates that there is an unread message in
your inbox.
indicates that the text message has been read.
indicates that there is an unread urgent message in
your inbox.
indicates that you have read the urgent message.
indicates that you have new voicemail.
indicates that you have a new text message.
indicates that the message was sent.
indicates that the message failed to send.
indicates that you have a pending message.
Phone Basics
Section 2A: Your Sprint PCS Phone: The Basics17
indicates that the message is a draft.
indicates that your phone is in vibrate all mode.
indicates that your phone is in ringer+vibrate
mode.
indicates that the ringer is set at a level
between 1-8 or that 1-Beep is selected.
indicates that the ringer is turned off.
shows your current battery charge strength. (Icon
shown fully charged in idle mode and completely
empty.)
indicates that position location is active.
indicates that position location is inactive.
indicates that the TTY option is on.
indicates that your phone is roaming.
indicates that your message is locked.
indicates that an alarm is set on your phone.
18Section 2A: Your Sprint PCS Phone: The Basics
Features of Your Sprint PCS Phone
Congratulations on the purchase of your Sprint PCS Phone.
The Sprint PCS Voice Phone A560 by Samsung® is lightweight,
easy-to-use, and reliable, and it also offers many significant
features and service options. The following list previews
some of those features and provides page numbers where
you can find out more:
䢇 Digital dual-band capability allows you to make and
receive calls while on the Nationwide Sprint PCS Network
and to roam on other 1900 and 800 MHz digital networks
where Sprint has implemented roaming agreements
(page 69).
䢇 Multiple events displayed on-screen in standby mode
(page 146).
䢇 Sprint PCS Voice Command
by speaking someone’s name or the digits of their phone
number (page 147).
䢇 The Contact List allows you to store up to 300 phone
numbers or email addresses (page 95).
䢇 The built-in Calendar offers several personal information
management features to help you manage your busy
lifestyle (page 107).
䢇 Your Sprint PCS Phone is equipped with a Location feature
for use in connection with location-based services that
may be available in the future (page 53).
䢇 Features large color screen.
䢇 Speed dial lets you dial phone numbers with one or two
key presses (page 35).
SM
lets you dial phone numbers
Phone Basics
Section 2A: Your Sprint PCS Phone: The Basics19
Turning Your Phone On and Off
Turning Your Phone On
To turn your phone on:
䊳 Open the flip and press and release .
When your phone finds a signal, it automatically enters
standby mode – the phone’s idle state. At this point, you are
ready to begin making and receiving calls.
If your phone is unable to find a signal after 15 minutes of
searching, a Power Save feature is automatically activated.
When a signal is found, your phone automatically returns to
standby mode.
In Power Save mode, your phone searches for a signal
periodically without your intervention. You can also initiate a
search for Sprint PCS Service by pressing any key (when your
phone is turned on).
The Power Save feature helps to conserve your battery power
Note:
when you are in an area where there is no signal.
Turning Your Phone O ff
To turn your phone off:
䊳 Press and hold until you see the powering down
animation on the display screen.
Your screen remains blank while your phone is off (unless the
battery is charging).
20Section 2A: Your Sprint PCS Phone: The Basics
Using Your Phone’s Battery and Charger
Battery Capacity
Your Sprint PCS Phone is equipped with a Lithium Ion
(Li-Ion) battery. The standard battery provides up to 3.3 hours
of continuous digital talk time and the extended battery
provides up to 5.0 hours of continuous digital talk time.
When the battery reaches 5% of its capacity, the battery icon
blinks. When there are approximately two minutes of talk
time left, the phone sounds an audible alert and then powers
down.
Long backlight settings, searching for service, vibrate mode,
Note:
and other factors may affect the battery talk and standby
times.
Be sure to watch your phone’s battery level indicator and
Tip:
charge the battery before it runs out of power.
Phone Basics
Section 2A: Your Sprint PCS Phone: The Basics21
Installing the Battery
To install the Li-Ion battery:
1. To install, insert the battery into the bottom of the
phone at a 45-degree angle.
2. Gently press down until the battery snaps into place.
Removing the Battery
To remove your battery:
1. Make sure the power is off so that you don’t lose any
stored numbers or messages.
2. Push the release button located near the top of the
battery.
3. Pull the battery away and remove from the phone at a
45-degree angle.
22Section 2A: Your Sprint PCS Phone: The Basics
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