Samsung A4000 Users Manual

Faxing

The Compaq A4000 All-In-One offers three ways to send a fax:

• Using the front control panel

• Using the Compaq Control Form

• Using the computer

When sending color faxes, the receiving fax machine will print in color only if it supports color. Otherwise the fax will be sent as a traditional black and white fax.

Preparing Documents for Faxing

You can use the A4000 to fax documents that will print on standard letter, legal, or A4-sized paper. Follow these guidelines to prepare your documents.

• Removing all staples, paper clips, and similar items before feeding the document.

• Making sure any glue, ink, or correction fluid on the paper is completely dry before feeding the document.

Some documents cannot be fed into the scanner input feeder. For those documents, the A4000 comes with a Copy/Scan Sleeve. The sleeve is a stiff piece of plastic with a clear plastic overlay. Simply place your document between the two pieces of plastic so that your document is centered at the top and visible through the clear plastic sheet. Use the Copy/Scan Sleeve for the following types of documents:

• Envelopes

• Checks

• Receipts

• Fragile or thin documents

• Photographs

• Wrinkled or creased paper

• Curled or rolled paper

• Torn paper

• Carbon or carbon-backed paper

• Coated or glossy paper

CAUTION: Do not feed anything thicker than a normal sheet of paper into the scanner, even if you use the Copy/Scan Sleeve. You cannot

scan credit cards, a driver’s license, etc. Doing so will damage your sleeve and the A4000.

Loading the Documents

1. Place the document(s) to be faxed face down and top down in the document input tray.

2. Adjust the document guides to match the width of the document, if necessary.

3. Slide the document down into the tray until the machine grips the first sheet. The LCD panel displays the Document Loaded message:

Sending a Fax Using the Control Panel

To send a fax using the front control panel, complete the following steps.

1. Load the documents as described above.

2. Press the Fax button.

The following appears on the LCD panel:

3. Enter the fax number using the numeric keys or press the Pause/Redial button to use the number you last called.

4. Pressing the Pause/Redial button after you have started entering a number inserts a “P” into that number. When the All-In-One dials, the “P” results in a three-second pause before sending the next digit. This is useful when you have to dial a number and wait for an outside line. (For example, 9P7135551212)

5. Press Start.

The All-In-One dials the entered fax number and the document transmits.

To quickly send a fax using the default settings, simply load the documents, enter the fax number or Speed Send number, and press the Fax button.

Advanced Faxing Features

In addition to the telephone number, you can adjust the fax resolution and contrast. Use the Menu and Options buttons located on the left and right side of the LCD panel.

To access the advanced faxing features:

1. Load the documents printed side facing down in the document input tray.

2. Press the Fax button.

3. Enter the fax number using the numeric keypad.

4. Press the Menu button to cycle through the advanced fax features (See the table below).

5. Press the Options button to change the settings.

6. Press Start to fax.

Advanced Fax Features

MENU OPTIONS Description

Fax Type

Fax Resolution

Fax Contrast

Fax Memory Xmit

• Black

• Black Photo

• Color Normal

• Standard

• Fine

• Super Fine

• Dark to Light

• On

• Off

Use for text documents and quickest transmission. Use for documents that include photos or graphics that require shading. Use for documents where color is important. Note that large files will be generated

resulting in the longest transmission times. When color faxes are sent to a fax machine that does not support color, they will be printed in black and white.

Use when the originals are black text or line art. This mode provides the fastest fax speed, but resolution is 203 x 98 dpi. (Standard is only available for the Black Fax Type)

Use when the originals are black text or line art. Slower than Standard, but resolution is 203 x 196 dpi.

Use when the originals are small black text or line art. Slower than Fine, but resolution is 300 x 300 dpi. (Super Fine will not scan to memory due to large memory requirements)

Adjust this when your originals are too light or too dark.

When on, black normal and black fine faxes will be scanned into memory and then faxed. When off, all faxes will be scanned and faxed at the same time.

Speed Sending

Up to 70 Speed Send numbers are set up on the host computer using the Compaq A4000 Settings Utility as described in the “Speed Send Settings” section of the Using the A4000 Settings Utility chapter. Once the Speed Send numbers are set up, you are ready to begin faxing with Speed Send.

1. Load the documents printed side facing down in the document input tray.

2. Press Speed Send (the # button).

3. Press the Options button to select the Speed Send destination or enter the Speed Send number associated with the name desired.

NOTE: When you select the Speed Send number, the name associated with the Speed Send displays in the lower LCD panel.

4. Press Start to fax.

To quickly send a fax using the default settings, simply load the documents, enter the fax number or Speed Send number, and press the Fax button. Use Speed Send #70 to send a fax to everyone in your Speed Send list.

To obtain a printed list of all the Speed Sends available on your system, see “Printing Reports” in the Common Procedures section.

Each Speed Send entry can be a fax number, email address or a group made up of any of the Speed Send entries. The display on the control panel indicates the type of Speed Send entry selected.

number

To send a fax as email, you must have an internet account and connection, a valid email address, and an email program that supports MAPI (such as Microsoft Outlook, Outlook Express, Eudora, etc). Your fax pages will be sent as JPEG images attached to your email.

If the PC is not available but the entry has both fax and email addresses, the fax number will be used. If an email only destination exists, you will be asked if you want to send faxes only. Pressing Start will result in transmission of the faxes and the generation of a report that identifies which entries were not faxed.

On Hook Dialing (OHD)

This feature provides the ability to dial a number, respond to an automated answering system and then receive or send a fax.

Because the All-In-One does not have a microphone, you can only listen.

For OHD, complete the following procedure:

1. When the LCD panel displays Ready, place

documents face down on the document input tray.

2. Press Start/Dial button to simulate lifting the

handset.

3. Dial the number just as you would on a standard telephone.

Make sure to dial the number carefully. If you make a mistake, press the STOP button and start over.

4. When the called station answers, you can listen

to the answering message. A volume control feature is available when you press the Menu button. To change the volume, press the Menu button until Speaker Volume appears, and then use the Options button to select the desired volume.

5. Press Start when you hear the fax tones. The fax

begins.

are pending for automatic redial.

Speed Sending Faxes as Email

The computer processes the Speed Send request if the selected Speed Send entry, group, or any of the members of the group, contains an email address as the preferred method of transmission.

NOTE: On Hook Dialing is not available when faxes

Confirming Transmission

When the last page of your document has been sent successfully, the machine beeps and returns to the Ready state. If something goes wrong during the fax transmission, an error message appears on the LCD panel.

Use the Compaq A4000 Settings Utility to print a confirmation report each time faxing is complete or when there is an error. See the “Compaq A4000 Settings Utility” section on Fax settings.

Redial

Pressing the Redial button dials the number that was last entered. You can also modify the number using the

Clear button and the numeric keypad.

Automatic Redial

When you send a fax, if the number you have dialed is busy or there is no answer, the A4000 hangs up, waits for a specified interval, and redials the number. When this occurs, the LCD panel shows the retry count and the number of minutes left before the next retry. If after a specified number of retry attempts (retry count) the All-In-One fails to connect, the machine returns to the Ready state.

Set the retry interval and count using the Compaq A4000 Settings Utility.

Press the Stop button to stop sending a fax that is trying to transmit. Pressing the Stop button during the retry period will bring up the following message:

You can change the Fax Receive Mode either on the computer using the A4000 Settings Utility or by pressing the Setup button on the front control panel.

While you are printing from the computer to the All-In-One, an incoming fax will be received into memory. The memory can store up to 80 pages. However, other tasks such as copying or sending a fax may temporarily reduce the amount of memory available.

Receiving Automatically in FAX Mode

In FAX mode, the A4000 answers an incoming call on the second ring and receives the fax automatically.

Use the Settings Utility to change the number of rings the A4000 will wait before answering the call.

The fax mode is recommended when you have a dedicated telephone line for your Compaq A4000.

Receiving Automatically in ANS/FAX Mode

To use this mode, you must attach an answering machine to the EXT socket on the All-In-One.

In ANS/FAX mode, your answering machine answers the incoming call and the caller can leave a message on the answering machine. If a fax tone is on the line, the call automatically switches from the answering machine to the A4000.

If your answering machine has a user-selectable ring counter, set it to answer calls within the fewest possible rings.

If your answering machine is turned off, or no answering machine is connected to the A4000, the A4000 will automatically attempt to receive a fax after 6 rings.

If more than one job is trying to transmit, use the Options button to select the job you want to stop then press the Stop button to stop your selection.

Pressing the Start button while a retry is waiting for the retry interval to complete will cause the retry to start immediately.

Receiving a Fax

The A4000 All-In-One has four receiving modes. The current receive mode is displayed in the top right corner of the LCD panel when the A4000 is in Ready mode.

Receiving Manually in TEL Mode

This feature works best when you are using an extension telephone connected to the EXT jack on the A4000.

In TEL mode, automatic fax reception is turned OFF. If you receive a call on the extension telephone and hear fax tones, you can receive the incoming fax by pressing *9* (star-nine-star) or by pressing the Start button twice on the control panel. Once the A4000 starts receiving the document, hang up the handset.

Receiving Automatically in DRPD Mode

In DRPD (Distinctive Ring Pattern Detection) mode, the A4000 will answer a call on the line that has a distinctive ring pattern.

Distinctive ring is a telephone company service that enables a user to use a single telephone line to answer several different telephone numbers. Each phone number is identified by a distinctive ringing pattern consisting of various combinations of long and short ringing sounds.

DRPD service must be obtained from your local telephone company.

Use the following steps on the Compaq A4000 control panel to teach it the ring pattern it should answer:

1. Press Setup.

2. Press the Menu button until you see this display:

3. Press Start.

4. Call the telephone number that you want the distinctive ring pattern to recognize.

NOTE: You have three minutes to call the A4000 to learn the distinctive ring. If three minutes have passed, follow these steps again.

5. The A4000 will learn the ring pattern.

6. Press Setup then the Menu button to access the FAX RECEIVE MODE menu. Press the Options button to select DRPD mode.

7. Press Start.

NOTE: DRPD mode is not available in the FAX RECEIVE MODE menu until a ring pattern has been

successfully learned.

When the distinctive ring pattern is detected, the AllIn-One answers the call on the second ring and receives a fax automatically. All other ring patterns will be ignored.

Fax Forwarding

While you are away from your home or office, you do not have to miss important faxes. The Compaq A4000 can forward any faxes it receives to a fax machine at your new location, and it can print a copy for you to review when you get back as well.

2. Press the Menu button until FAX FORWARDING

appears.

3. Press the Option button until FORWARD

appears. If you want to print a copy of the fax and forward it, too, press Option until PRINT/FORWARD appears. Press Start.

4. Enter the fax number you wish to forward your

faxes to. Press Start.

5. Enter the starting month, day, hour, and minute

you want Fax Forwarding to begin. If you want forwarding to begin immediately, simply press Start.

6. Enter the ending month, day, hour, and minute

you want Fax Forwarding to end. If you return from your trip early, you can easily cancel it (see Canceling Fax Forwarding below).

Any received faxes will be forwarded during your selected start and end date and time.

Fax Forwarding using the Settings Utility

To set up Fax Forwarding using the Compaq A4000 Settings Utility:

1. Click on the Compaq A4000 Monitor icon in

the system tray.

2. Select the Fax button

3. Select the Advanced fax button

4. Click on the Forwarding Mode box and select

Forward. To print out your received faxes and forward them, too, select Forward and Print.

5. Type in the fax number you want your faxes

forwarded to.

6. Select a date and time to start fax forwarding,

and an end date and time.

7. Click on the OK button.

8. Click on the Close button.

Canceling Fax Forwarding

To cancel Fax Forwarding using the Control Panel:

1. Press the Setup button

2. Press the Menu button until FAX FORWARDING

appears.

3. Press the Option button until OFF appears on the

bottom of the LCD display. Press Start.

Fax Forwarding with the Control Panel

To set up Fax Forwarding using the Control Panel:

1. Press the Setup button

To cancel Fax Forwarding using the Settings Utility:

1. Click on the Compaq A4000 Monitor icon in

the system tray.

2. Select the Fax button

Select the Advanced fax button

4. Click on the Forwarding Mode box and select

Disabled.

Determining the Fax Forward Mode

If Fax Forwarding has been set for sometime in the future, the front Control Panel LCD will display FW before the Fax Receive Mode. For instance, if the receive mode has been set to ANS/FAX, it will appear as FW ANS/FAX.

If Fax Forwarding has been set, and the date and time is within the forwarding start and end times, FORWARDING will be displayed on the LCD in place of the Fax Receive Mode.

To check your Fax Forwarding settings, press the

Setup button and then press the Menu button until FAX FORWARDING appears on the LCD. If Fax Forwarding has been set, you will see FORWARD or PRINT/FORWARD on the second line. Press the Option

button to change the forwarding mode, or press the Start button to edit your forwarding settings.

Alternatively, you can run the A4000 Settings utility as described above and view the Advanced Fax settings page.

The latest version of this guide is included on the Compaq A4000 CD, and it is installed with your Compaq A4000 software. Please refer to your installed User Guide for the most recent information about the Fax Forwarding feature.

Using the Compaq Control Form to Fax

You can use the Compaq Control Form to fax documents. See the Compaq A4000 Settings Utility section for instructions on setting up your list of Fax FROM and Fax TO lists.

1. Press the Control Form button. A copy of the

Control Form will print. Default settings are identified with a triangle next to the setting box.

2. After printing the Compaq Control Form, check

the Fax box at the top of the page and the desired settings in the Contrast and Fax Settings areas.

3. Check the name of the person who is sending

the fax in the Fax From section.

4. Check the names of the people who are

receiving the fax in the Fax To section.

5. If you would like a cover page, check the Cover

Page box. Write any message you want to appear on the cover page within the Note section.

6. When you are finished, put the documents that

you want to fax behind the Compaq Control Form. Place the documents printed side face down and top down in the document input tray.

7. Press the Control Form button on the control

panel. The fax will be sent.

Copying

Copying Overview

The Compaq A4000 All-In-One offers three ways to make copies. You can make copies:

• Using the front control panel

• Using the Compaq Control Form

Preparing Documents for Copying

You can use the A4000 to copy documents that are print on standard letter, legal, or A4-sized paper. Follow these guidelines to prepare your documents.

• Removing all staples, paper clips, and similar

items before feeding the document.

• Making sure any glue, ink, or correction fluid on

the paper is completely dry before feeding the document.

Using the Copy/Scan Sleeve

Use the Copy/Scan Sleeve for the following types of documents:

• Envelopes

• Checks

• Receipts

• Fragile or thin documents

• Photographs

• Wrinkled or creased paper

• Curled or rolled paper

• Torn paper

• Carbon or carbon-backed paper

• Coated or glossy paper

• Onion skin or thin paper

CAUTION: Do not feed anything thicker than a normal sheet of paper into the scanner, even if you use the Copy/Scan Sleeve. You cannot

scan credit cards, a driver’s license, etc. Doing so will damage your sleeve and the A4000.

Loading the Documents

1. Place the document(s) to be copied face down and top down in the document input tray. If you are using the Copy/Scan Sleeve, place it top down (the top is the closed end) and clear side down.

2. Adjust the document guides to match the width of the document, if necessary.

3. Slide the document down into the tray until the machine grips the first sheet. The LCD panel will display the DOCUMENT LOADED message:

Copying

1. Slide document down into the tray until the machine grips the first sheet. The lower LCD panel displays DOCUMENT LOADED.

2. Press the Copy button.

3. Use the numeric keypad to enter the number of copies to be made.

4. Press Start.

The All-In-One will then make the requested copies of all the documents in the document input tray. Note that for some types of copies the computer may be required.

To quickly make a copy using the default settings, simply load the documents, enter the quantity, and press the Copy button.

Copying using the Control Form

1. Press the Control Form button. A Control Form will print.

2. Check the Copy box at the top of the page.

3. The default settings on Control Form are indicated with a triangle. You can change these settings by checking the desired settings in the Copy Setting section. For example, if you want 9 copies, check the 9 box.

4. When you have made your selections, put the documents that you want to copy behind the Control Form. Place the documents to be copied face down and top down into the document input tray.

5. Press the Control Form button on the control panel. The copy process begins.

Advanced Copy Features

In addition to the copy quantity, you can change the copy type, contrast, size, collate, and order from their default settings. This is done using the Menu and Options keys located on the left and right side of the LCD panel. To change the default settings instead, use the Settings Utility.

To access the advanced copy features:

1. Load the documents printed side facing down in the document input tray.

2. Press the Copy button.

3. Enter the number of copies you want using the numeric keypad.

4. Press the Menu button to cycle through the advanced copy features (see the table below).

5. Press the Options button to change the copy feature settings.

6. Press the Start button to copy.

Advanced Copy Features

Menu Options Description

Copy Quantity 1-100 Use the numeric keypad to enter the quantity of copies you want.

Copy Type

Copy Contrast

Copy Size

Copy Paper Type

Copy Collate

• Black Draft

• Black Normal

• Black Photo

• Color Draft

• Color Normal

• Color Best

• Dark to Light

• 100%

• 93% Fit, Letter to A4

• 90% A4 to Letter

• 80% Legal to A4

• 75% Legal to Letter

• Custom (25 to 200%)

• Plain

• Coated

• Glossy

• Transparency

• On

• On Using PC

• Off

Use Black Draft when the originals are black text or line art. Black Draft is the fastest copy setting, but the resolution is reduced.

Use Black Normal when the originals are black text or line art. Black Text is slower than Black Draft, but the resolution is better.

Use Black Photo when the originals are photos or have color content. Black Photo is faster than the color settings, but it prints in grayscale.

Use Color Draft to make quick color copies. Use Color Normal to make color copies with a better resolution than Color Draft. Use Color Best to make color copies with the best quality.

Adjust this when your originals are too light or too dark.

Copy the page the same size as the original. Copy the full page and reduce from Letter to A4. Reduce from A4 to letter. Reduce from Legal to A4. Reduce from Legal to Letter. Use this for a custom reduction. Use the numeric keypad to enter the size you want.

Select the paper type that best matches the paper to be printed on.

Collate copies when the copy quantity selected is greater than one. When selected, all pages will be scanned into memory then printed.

For Black Photo and Color copies, the computer is required and must be available. Print the selected copy quantity of each page before printing the next page or document.

Scanning

Scanning Overview

The Compaq A4000 All-In-One offers three ways to scan a document. You can scan:

• Using the control panel of the A4000

• Using the Compaq Control Form

• Using the computer

The driver supports scanning from the bundled applications as well as all your favorite computer programs.

Preparing Documents for Scanning

You can use the A4000 to scan documents that are printed on standard letter, legal, or A4-sized paper. Follow these guidelines to prepare your documents.

• Removing all staples, paper clips, and similar items before feeding the document.

• Making sure any glue, ink, or correction fluid on the paper is completely dry before feeding the document.

Using the Copy/Scan Sleeve

CAUTION: Do not feed anything thicker than a normal sheet of paper into the scanner, even if you use the Copy/Scan Sleeve. You cannot

scan credit cards, a driver’s license, etc. Doing so will damage your sleeve and the A4000.

Loading the Documents

1. Place the document(s) to be scanned face down and top down in the document input

tray. If you are using the Copy/Scan Sleeve, place it top down (the top is the closed end) and clear side down.

2. Adjust the document guides to match the width of the document, if necessary.

3. Slide the document down into the tray until the machine grips the first sheet. The LCD panel displays the DOCUMENT LOADED message:

Scanning

To perform a scan, complete the following steps.

1. Slide document into the tray until the machine

grips the first sheet. The lower LCD panel displays the message DOCUMENT LOADED:

2. Press the Scan button.

3. Select the SCAN TO destination. Use the Options

button to cycle through the available choices.

4. Press Start.

The All-In-One will then contact your computer and scan all the documents in the document input tray to the chosen destination.

Use the Copy/Scan Sleeve for the following types of documents:

• Envelopes

• Checks

• Receipts

• Fragile or thin documents

• Photographs

• Wrinkled or creased paper

• Curled or rolled paper

• Torn paper

• Carbon or carbon-backed paper

• Coated or glossy paper

Scan to a Folder

The first Scan To destination is your User Folder. This is initially your My Pictures folder, located in your My Documents directory. You can change your user folder and default file type with the Settings Utility.

Simply press the Scan button twice to scan all documents to your User Directory, using the settings you selected with the Settings Utility.

Scan to Email

The second Scan To menu destination is Scan To Email. This option will scan documents directly into your email program, and either convert the document to text for editing, or attach the documents as graphic images.

To use this option, you must have an email program installed on your computer, and it must support MAPI (a special mail interface). Examples of MAPI email programs include Microsoft Outlook Express, Microsoft Outlook, and Eudora. Also, you must have an internet account and an email address.

By default, Scan To Email uses the TXT file type. This will convert your scanned documents to ASCII text and place the text in your email program for editing. If you select another file type, either with the Settings Utility or by using the Menu button on the front control panel, your documents will be scanned using the file type you choose and attached to you email message.

Once your documents are scanned, your email program will launch. The document text will be added or the scanned images will be attached. Simply enter a subject, select your recipients from your email address book, and send!

Be sure and read over the scanned text for formatting or editing mistakes. The character recognition does a great job of converting characters, but the quality of conversion will depend on the document being scanned.

You can send faxes directly to multiple email recipients as well. For more information, see the Faxing section.

Scanning with the Computer

The Compaq A4000 provides a standard TWAIN interface for scanning documents into the PC. TWAIN is a common scanner interface supported by many application programs.

To scan to an application, make sure that the selected scanner source, typically found in the File menu, is set to Compaq A4000 USB.

The Kodak Imaging for Windows program comes standard with Windows (select Start -> Programs -> Accessories -> Imaging). Use it for your simple scanning needs.

There is extensive Online Help available from the Info menu on the Scanner window shown below.

Scan to Applications

The remaining Scan To menu options are for defining your own Scan To destinations. You can define up to twelve (12) applications, numbered 3 through 14.

For instance, you can add Microsoft Paint and scan to BMP files for editing. Add Microsoft Word and scan to the RTF format for word processing. Or scan to a program like Media Browser and upload your images to the internet!

See the section “Scan Settings” in the Using the A4000 Settings Utility chapter for information on setting up your Scan To list.

To quickly perform a scan using the default settings, simply load the documents, enter the Scan To number, and press the Scan button.

TWAIN Scanner Window

Scanning with the Compaq Control Form.

1. Press the Control Form button. A Compaq

Control Form will print

2. Check the Scan box at the top of the page.

3. The default settings on the Control Form are indicated with a triangle. You can change these settings by checking the desired settings in the Scan Settings section.

4. When you are finished, put the documents that you want to scan behind the Compaq Control Form. Place the document(s) to be scanned face down and top down in the document input tray.

5. Press the Control Form button on the control panel. The scan process begins.

6. The Control Form and document are scanned and the image is sent to the selected destination. See the Compaq A4000 Control Form chapter for more details.

Advanced Scanning

For each scan, you can adjust the scan type, contrast, and file type. Use the Menu and Options buttons located on the left and right side of the LCD panel to make adjustments.

To access the advanced scanning features:

1. Load the documents printed side facing down in the document input tray.

2. Press the Scan button.

3. Select the Scan To destination using the Options button.

4. Press the Menu button to cycle through the advanced scan features.

5. Press the Options button to change the scan feature settings.

6. Press the Start button to scan.

Advanced Scan Features

Menu Options Description

Scan Type

Scan Contrast

File Type

• Black Draft

• Black Normal

• Black Photo

• Color Draft

• Color Normal

• Color Best

• Light to Dark

• JPG

• BMP

• TIF

• TXT

• RTF

Used for black text or line art. This is the fastest scan, but the resolution is reduced. This is slower than Black Draft, but the resolution is better. Used when the originals are photos or have color content. Black Photo is slower

than Black Normal but it captures grayscale information. This is the fastest color scan, but the resolution is reduced. Used when you want a better quality color scan. This is slower than Color Draft. The best quality color scan. This is slower than Color Normal and the slowest scan

possible.

Adjust this when your scanned documents are too light or dark.

Select the type of file format you want the scanned image stored, using either Windows Bitmap (BMP), JPG, or TIFF. Select TXT to automatically scan your documents and convert them to text files, or RTF to convert your documents to a word processing format. (Note: TXT and RTF require ReadIRIS to be installed).

Use the Settings Utility to set a default file type for each of your Scan To applications.

To configure your A4000 Scan To menu, see the section titled Using the A4000 Settings Utility.

Maintaining Your A4000

Cleaning the Document Scanner

For best quality faxes and scans, you may occasionally need to clean some internal parts of the machine, such as the:

• white roller

• scanning glass

If these parts are dirty, documents scanned or sent to another fax machine will not be clear.

To clean the internal parts of the A4000:

1. Unplug the power cord from the electrical outlet

or the rear of the machine.

2. Open the control panel.

Removing the white roller

Opening the control panel

3. Disassemble the white roller as follows:

Both ends of the white roller have plastic bushings that are snapped shut with small tabs on them.  Pull the bushing slightly out, and  rotate the bushing until it reaches the slot. Then pull the roller up.

4. Wipe the roller surface with a soft cloth

dampened with water.

5. Wipe the scanner glass surface with a soft cloth

dampened with water. Dry with a soft tissue.

6. After re-assembly, it is recommended that you

re-calibrate the scanner. See “Calibrating the Scanner” in the Common Procedures chapter for more information.

Cleaning the Cartridge Carrier

If the ink cartridge is not printing from some nozzles as indicated on the test page, the cartridge carrier contacts may need cleaning. See “Cleaning Print Cartridges” in the Common Procedures chapter for more information.

1. Lift the control panel by pulling toward you on

the edge nearest the LCD panel.

2. Lift the cartridge access door.

3. Unplug the power cord from the electrical outlet

or from the rear of the machine.

4. Remove the ink cartridges.

5. Use a clean dry cloth or tissue to clean the print

cartridge contacts inside of the machine.

6. Replace the ink cartridges.

7. Plug in the power cord.

Replacing the Document Separator Pad

If documents continually feed more than one page at a time through the scanner assembly, you may need to replace the document separator pad. Contact Customer Service via the Compaq web site at www.compaq.com for more information.

The life of the automatic document feed rubber varies with use. It is unlikely you will ever need to replace this pad.

Alternate Setups

Using the A4000 Extension Feature

When sharing a telephone line between the Compaq A4000 All-In-One and other equipment use the EXT connection. If you wish to connect more than one device, a multiple outlet adapter may be required.

To connect the A4000 to an optional extension telephone:

1. Plug one end of the telephone cord into the

telephone.

2. Plug the opposite end of the cord into the socket

marked EXT on the left side of the A4000.

Connecting an extension telephone to the A4000

NOTE: If you use Home Phoneline Networking or DSL devices, these components should not be connected through the A4000. Doing so will cause your network connection to be lost during A4000 Fax activity.

Sharing a Telephone Line with Other Devices

Compaq recommends that you do not connect an answering machine or computer modem to another wall jack on the same telephone line as the A4000. The fax information can be corrupted by any voice, answering machine or modem activity that occurs during fax reception. Equipment plugged into the EXT connection is disconnected from the line during A4000 fax activities reducing the possibility of fax corruption.

Telephones

When a telephone is connected directly (or through an answering machine) to the EXT connection on the A4000, you can instruct the A4000 to receive an incoming fax. Press *9* (star-nine-star) if you pick up the handset and hear a fax tone. A telephone connected to the EXT connection will not interfere with Fax transactions when it is off hook.

If you must have other telephones connected to the same telephone line at other locations (not through the EXT port), then use telephones that indicate that the line is busy. This helps prevent the corruption of fax data that would occur if the telephone is picked up during fax transmissions.

Answering Machines

If the answering machine and A4000 will share the same line then, for reliable fax operation, you must use the EXT connection on the A4000.

Computer Modems (internal or external)

If you have a modem in your computer that will use the same line as the A4000, use the EXT connection on the A4000. If the computer modem has a TELEPHONE or EXT connection to it, use this to connect any additional equipment such as telephones or answering machines instead of using a multiple outlet adapter. Depending on that equipment’s design, this prevents such equipment from interfering with computer modem activities.

DRPD

The recommendations above for connecting additional devices still apply if using Distinctive Ring Pattern Detection (DRPD). The A4000 will only pick up calls made to the telephone number that has the Ring Pattern that it has learned. DRPD setup instructions may be found in the “Receiving Automatically in DRPD Mode” section of the Faxing chapter.

Connecting and Configuring Equipment

Deciding how to connect and configure equipment depends on the number of lines available and the intended usage. The main functions are:

• Fax

• Audio (including answering machines and voice

messaging systems)

• Internet (includes data or bulletin board link)

If you only have a single line, then only one of these functions can be active at any one time.

If you have more than one line, then it may be advantageous to dedicate a line to a specific function. For example, with two telephone lines you can fax and browse the Internet at the same time.

C. A4000 Computer Modem (internal or external) and Telephone

Telephone

Wall Jack

PC Modem

Telephone

D. A4000, Computer Modem, Answering Machine and Telephone

Telephone

Wall Jack

PC Modem

Telephone

Sections A, B, C, or D that follow describe the Fax Receive Mode options on the A4000 necessary to get your desired functionality.

Changing A4000 FAX RECEIVE MODE

Set up as described in the “Control Panel Setup Button” section of the Common Procedures chapter.

Devices and Connections

This section describes four ways to connect the A4000 to a single telephone line with other equipment. Additional equipment connected to other lines is not shown.

Find the Diagram that shows the devices that you wish to connect to the same telephone line.

A. A4000 and Telephone (optional)

Telephone

Wall Jack

B. A4000 Answering Machine and Telephone

Telephone

Wall Jack

Answering

machine

Telephone

A. A4000 and Telephone (optional)

Telephone

Wall Jack

Telephone

A4000 Fax Receive Modes

Mode Selection Description

FAX Receives faxes automatically.

TEL To receive faxes manually, press Start twice on

the A4000 or press *9* on the extension telephone.

ANS/FAX Do not use for this configuration.

DRPD The A4000 answers the previously learned ring

pattern on 2 rings

B. A4000 Answering Machine and Telephone

Telephone

Wall Jack

Answering

machine

Telephone

C. A4000 Computer Modem (Internal or External) and Telephone

Telephone

Wall Jack

A4000 Fax Receive Mode Selections

Mode Selection Description

FAX Receives faxes automatically. Use if computer

modem is not set up to answer incoming calls.

TEL To receive faxes manually, press Start twice on

the A4000 or press *9* on the telephone. Use this mode if you wish to receive faxes through

the computer modem instead of the A4000.

ANS/FAX Use only if computer modem is providing

answering machine functionality. Receives faxes automatically. The computer modem will answer the call and the A4000 will listen for fax tones. It will intercept the call if fax tones are detected. Set the computer modem to answer in 1 or less rings. The A4000 will pick up after 6 rings.

DRPD The A4000 answers the learned ring pattern on 2

rings. Make sure that the computer modem is set to answer after 4 or more rings if it does not recognize DRPD patterns.

PC Modem

Telephone

A4000 Fax Receive Mode Selections

Mode Mode Description

FAX Do not use for this configuration.

TEL To receive faxes manually, press Start twice on

the A4000 or press *9* on the telephone.

ANS/FAX Receives faxes automatically. The answering

machine will answer the call and the A4000 will listen for fax tones. It will intercept the call if fax tones are detected. Set the answering machine to answer in 1 or less rings. The A4000 will pick up after 6 rings.

DRPD The A4000 answers the learned ring pattern on

2 rings. Make sure that the Answering Machine is set to answer after 4 or more rings if it does

not recognize DRPD patterns.

D. A4000, Computer Modem, Answering Machine, and Telephone

Telephone

Wall Jack

A4000 Fax Receive Mode Selections

Mode Selection Description

FAX Do not use for this configuration.

TEL To receive faxes manually, press START twice on

the A4000 or press *9* on the telephone. Also use this mode if you wish to receive faxes

through the computer modem instead of the A4000.

ANS/FAX Receives faxes automatically. The answering

DRPD The A4000 answers the learned ring pattern on 2

rings. Make sure that the computer modem is set to answer after 4 or more rings if it does not recognize DRPD patterns. Also make sure that the answering machine is set to answer after more rings than both the A4000 and computer modem if it does not recognize DRPD patterns.

PC Modem

Answering

machine

Telephone

Basic Troubleshooting

Many times, verifying that simple things are installed and/or connected properly solves any problem. Before continuing in this section, be sure to check:

• The A4000 has power (the LCD is on)

• The ink cartridges are present.

• The paper is installed.

• The cables and cable connections are secure.

Clearing Document and Paper Jams

There are two types of paper jams: Document and Paper. A document jam occurs when your original document gets stuck in the A4000 scanner input. A Paper Jam occurs during printing, when the printed paper gets stuck in the printer exit area.

Clearing a Document Jam

While scanning documents with your Compaq A4000, you could experience a document jam.

If a document jam occurs, the following message is displayed on the LCD panel:

If an original document jams:

CAUTION: Be sure and follow these directions carefully. Do not pull on the document without opening the front control panel. Doing so

could harm the A4000.

1. Open the front control panel.

2. Carefully remove the jammed document. Be

sure to remove the entire document to prevent the jam from reoccurring.

3. Ensure that the document input tray is clear.

4. Close the control panel firmly until it clicks

into place.

5. Retry.

Clearing a Paper Jam

Paper may get jammed in the printer exit.

If a paper jam occurs, the following message displays on the LCD panel:

If you experience a jam in the printer exit area:

1. Carefully pull the jammed paper out the

paper exit of the A4000.

2. Clear the printer exit tray’s path and ensure

that the paper in the paper feed is aligned properly.

3. Press the Stop/Clear button.

The plain paper feed area can become obstructed. If you experience a jam in the plain paper feed area:

1. Gently pull the jammed paper out.

2. Clear the paper tray.

3. Reload the paper.

4. Press the Stop/Clear button.

If the jam occurs inside the A4000:

1. Unplug the A4000 power cord.

2. Open the front control panel and the

cartridge compartment cover.

3. Carefully remove the jammed paper.

4. Close the cartridge compartment cover.

5. Close the control panel firmly until it clicks

into place.

6. Plug in the power cord

Error Messages

Occasionally the A4000 may display an error message on the Control Panel’s Liquid Crystal Display (LCD) screen. Often, the error can be easily resolved and the current task can be completed. The following table lists the error messages you may encounter, the most probable cause, and a simple solution.

General Error Messages

SYMPTOM/MESSAGE CAUSE SOLUTION

“ADD PAPER THEN PRESS FORM FEED” • No paper detected in the paper input

tray.

• Paper in paper input tray but not feeding into printer.

“CHANGE BLACK INK” Received faxes are stored to memory, not

printed.

“CLR DOCUMENT JAM” A document jam or a very long document

“REMOVE PAPER JAM THEN PRESS CLEAR”

“MEMORY TO PRINT” A copy collate or incoming fax is in memory

“CARTRIDGES?” No cartridges detected in the A4000. Open covers and install cartridges then

“ADD RIGHT CART.” “ADD LEFT CART.” “ADD CARTRIDGES”

All-In-One detects that the ink cartridge is empty.

was scanned.

Paper jam occurred in printer paper path. Clear paper jam then press CLEAR/STOP.

while the printer is busy.

Cartridge carrier did not detect one of the cartridge locations.

• Load paper in the paper input tray then press Form Feed.

• Remove paper, check that sheets are in good condition and not stuck together. Replace paper and retry, then press Form Feed.

Replace the Black ink cartridge. Replacing the Black ink cartridge and selecting NEW BLACK CARTRIDGE will reset the ink monitoring system and print any faxes in memory. (Note that if you keep the old cartridge installed and tell the system you have installed new cartridges, you may get some more pages printed but you will defeat the ink management system and may lose incoming faxes.)

Open the cover and remove document or jam.

See “Clear Paper Jam” instructions.

A copy job will complete when printer becomes available.

close covers. Press OPTIONS button until the appropriate message displays.

If you are replacing cartridges that were previously in use, then select NONE CHANGED, NEW LEFT, NEW RIGHT or NEW BOTH. Next press the START button. Answer any additional questions by pressing OPTIONS until correct answer appears, then press START.

Open covers and install or reinstall the indicated cartridge. Close covers. Press OPTIONS button until the appropriate message displays.

If you are replacing cartridges that were previously in use, then select NONE CHANGED, else select OLD RIGHT, NEW RIGHT, NEW LEFT, or NEW BOTH. Next, press the START button. Answer any additional questions by pressing OPTIONS until the correct answer appears, then press START.

Fax Messages

SYMPTOM/MESSAGE CAUSE SOLUTION

“ENTER FAX NUMBER TO DIAL" with beep warning tone and return to READY state.

“LOAD DOCUMENT" with beep warning tone and return to READY state.

“RESOURCE BUSY, TRY LATER” with beep warning tone and return to prior state.

“CLR DOCUMENT JAM” A document jam or very long document was

“DOCUMENT OUT, PLEASE WAIT” Pressing STOP after document is loaded. Wait for all document(s) in the document

“FAX SPEED # ? UNDEFINED” beep warning tone and return to READY

state.

Display “MEMORY FULL!” and returns to READY state

“MEMORY FULL, TO ABORT, STOP “ Memory Full occurred after the first page of

“NO LINE CONNECTION”, beep warning tone and return to READY state.

“STOP PRESSED, PLEASE WAIT” STOP key pressed during fax transmission. Wait for the fax job to be terminated.

“MEMORY FULL!” The memory becomes full while receiving a

"LEARNING DRPD FAILED !!”

An attempt to send a fax without entering a fax number.

An attempt to start a fax operation before loading the document.

Tried to fax a document with MEMORY XMIT OFF while another fax operation is happening.

scanned.

Entered a number of an unassigned Speed Send.

Memory Full occurred while scanning the first page of a document.

a document has been scanned into memory.

Phone line disconnected while trying to send a fax.

fax. The A4000 will print out (or save to memory) the received pages.

A4000 failed to learn the DRPD tones. Ring pattern not detected. System timed out waiting for ring. Note that DRPD mode can not be selected

until a ring pattern has been successfully learned.

Enter a fax number before sending a fax.

Load the document to be copied before pressing START.

Wait for the current fax operation to complete.

Open the cover and remove document or jam.

input tray to be fed to the document exit tray.

Enter an assigned Speed Send number. Use the A4000 Settings Utility to set up Speed Send numbers.

Wait for memory to become available, then try again or Turn Memory XMIT off from SETUP or A4000 Settings Utility.

Press START and the A4000 will send completely stored pages. Current and remaining pages will not be sent.

Pressing STOP/CLEAR will cancel the job.

Check the phone line connection.

Sending station should see a transmission error and re-send the fax.

Check phone line connection.

Copy Messages

SYMPTOM/MESSAGE CAUSE SOLUTION

“LOAD DOCUMENT" with beep warning tone and return to READY state.

“ADD PAPER” with beep warning tone and return to READY state.

“RESOURCE BUSY, TRY LATER” with beep warning tone and return to prior state.

“REMOVE PAPER JAM THEN PRESS CLEAR”

“DOCUMENT OUT, PLEASE WAIT” STOP pressed after paper is loaded. Wait for all document(s) in the document

“CLR DOCUMENT JAM” A document jam or a very long document

“PC NOT AVAILABLE” displayed on the LCD panel with a beep warning tone and return to READY state.

“ADD PAPER THEN PRESS FORM FEED” Making copies without paper and collate on. Add paper, press Form Feed and printing

“ADD PAPER THEN PRESS FORM FEED” with beep warning tone and return to READY state.

“MEMORY TO PRINT” Starting a copy collate or multiple copy

“MEMORY FULL!” Collate is off and insufficient memory to

“MEMORY FULL, TO ABORT, STOP” During a multiple copy operation, the

Tried to start a copy operation before loading the document.

Tried to start a copy operation with no paper in the paper input tray.

Tried to copy when the scanner is in use. Tried to copy when printer is in use. Tried to start a computer-assisted copy

while parallel port is in use by another task.

Paper jam occurred in paper path. Clear paper jam, then press CLEAR /STOP.

was scanned.

Computer is not available for a copy task that required computer assistance (multiple photo or color copies).

Making copies without paper and collate off. Add paper before attempting to copy.

operation while the printer is busy.

copy current sheet of document.

memory became full.

Load document to be copied before pressing START.

Load paper in the input tray.

Verify that the computer is connected and available.

Wait for resource to become free then try again.

See “Clearing Documents and Paper Jam” section.

input tray to be fed to the document output tray.

Open the control panel and remove document or jam.

Verify that the computer is connected and available.

Make sure the cables are connected, the computer is on and not in sleep mode.

Retry when the computer is available.

will continue.

Copy job will complete when print job is finished.

Job will be automatically aborted. Retry when more memory becomes available.

Press START to print (collated) the current full pages scanned so far, then continue the scanning process.

Press STOP to cancel the copy operation. Note: Selecting a single copy, turning Copy

Collate off, or selecting Copy Print Order as scanned will reduce the memory requirement of the selected copy operation.

Scan Messages

SYMPTOM/MESSAGE CAUSE SOLUTION

“SCAN TO UNDEFINED.” with beep warning tone and return to READY state.

“LOAD DOCUMENT" with beep warning tone and return to READY state.

“RESOURCE BUSY, TRY LATER” with beep warning tone and return to prior state.

“CLR DOCUMENT JAM” A document jam or a very long document

“DOCUMENT OUT, PLEASE WAIT” Pressing STOP after document is loaded. Wait for all document(s) in the document

“PC NOT AVAILABLE” with beep warning tone and return to READY state.

Trying to scan to an undefined scan destination.

Trying to start a scan operation before loading the document.

Trying a SCAN operation while the scanner is busy.

Trying to scan while parallel port is in use by another task.

was scanned.

There is no response from computer. Verify that a standard USB cable is

Use A4000 Settings Utility to define the scan locations.

Load document to be scanned before pressing START.

Verify that the computer is connected and available.

Wait for resource to become free then try again.

Open the cover and remove document or jam.

input tray to be fed to the document output tray.

connected to the computer and that the computer is on and not in sleep mode.

Verify that the A4000 software is properly installed and running by selecting A4000 Settings from the Compaq A4000 program group.

Retry.

Control Form Messages

SYMPTOM/MESSAGE CAUSE SOLUTION

“RESOURCE BUSY, TRY LATER” with beep warning tone and return to prior state.

“CLR DOCUMENT JAM” A document jam or a very long document

“DOCUMENT OUT, PLEASE WAIT” Pressing STOP after paper is loaded Wait for all document(s) in the document

“ADD PAPER” with beep warning tone and return to READY state.

“CHANGE BLACK INK” Trying to print a Control Form but Smart Ink

“REMOVE PAPER JAM THEN PRESS CLEAR”

“PC NOT AVAILABLE” with beep warning tone and return to READY state.

Trying to scan Control Form sheet while the computer is using parallel port for another job.

Trying to print a Control form sheet while computer is using parallel port for another job.

was scanned.

Trying to print a Control Form when no paper is in the paper input tray.

has determined that the ink cartridge is empty.

Trying to print a Control Form when a paper jam occurred in the paper path.

There is no response from the computer. Verify that a standard USB cable is

Wait for current computer to printer port activity to complete, then try again.

Open the cover and remove document or jam.

input tray to be fed to the document output tray.

Load paper into the paper input tray.

Replace Black ink cartridge. Replacing the Black ink cartridge and selecting NEW BLACK CARTRIDGE will reset the ink counting system. (Note that if you keep the old cartridge installed and tell the system you have installed new cartridges you may get some more pages printed but you will defeat the ink management system and may lose incoming faxes.)

Clear paper jam, then press STOP/CLEAR.

connected to the computer and that the computer is on and not in sleep mode.

Verify that the A4000 software is properly installed and running by selecting A4000 Settings from the Compaq A4000 program group.

Retry.

Correcting Problems

Some of the problems that you may encounter are listed in the previous tables titled Error Messages. Occasionally, other problems may arise that you could solve yourself. They are listed in the following tables along with a possible cause and possible solution.

Fax Problems

Symptom Solution

The machine is not working. There is no display. The buttons do not work.

No dial tone (when START key is pressed form READY display.)

The numbers stored in the SPEED SEND memory do not dial correctly.

The document does not feed into the machine.

Incoming faxes are not received automatically.

Faxes can not be received manually.

The machine will not send a fax.

Incoming faxes are incomplete or contain blank spaces.

Spots on incoming faxes.

You are receiving poor quality faxes.

Stretched words on incoming faxes.

There are vertical lines or stripes on copies or documents you send.

The machine dials a number, but fails to make a connection with another fax machine.

Pages have a small strip of text printed at the top with a large blank area below.

Losing characters on the bottom edge of the page.

• Check the power cord connection.

• Check to make sure your electrical outlet is live.

• Cycle power to the unit.

• Cycle power to the unit leaving it without power for at least five minutes.

• Ensure that the telephone cord is connected properly.

• Plug another telephone into the phone jack to check the socket.

• Make sure the numbers are stored in the memory correctly. To print Speed Send list

press SETUP, then press MENU button to select the PRINT REPORT feature. Press the OPTIONS button to select the SPEED SEND LIST. Press START to print.

• Make sure the document is not wrinkled or folded and is not too thick or too thin.

• Make sure that the cover is firmly closed.

• Make sure that the A4000 FAX RECEIVE mode is not set to TEL. The current receive

mode is displayed in the upper right corner of the LCD panel.

• Make sure the extension phone is on the hook properly.

• Check to see if there is paper in the paper input tray.

• Insufficient memory to receive fax. – (See Memory To Print, Memory Full in “Fax

Messages.”)

• Press START twice on the A4000 control panel, or *9* on the EXT phone, before you hang up the handset.

• Make sure the document is loaded face down.

• Check the machine you are sending to for problems.

• The machine sending you the fax may be faulty.

• A noisy phone line can cause line errors.

• Make a copy to check your machine.

• The cartridge may be running out of ink. See “Print Quality Problems.”

• Check the phone for line noise.

• Run a printer self test to be sure the print head is clean. See “Print Quality Problems.”

• The machine sending you a fax may have a dirty scan glass.

• Check the phone for line noise.

• The machine sending you the fax had a temporary document jam.

• Check your scan glass. It may need to be cleaned. See the Maintaining Your A4000

chapter.

• The fax machine you are trying to reach may be turned off, out of paper, or cannot answer incoming calls.

• You may have selected the wrong paper size setting. See the “Loading Different Size Paper” section.

• Set AUTO REDUCTION ON. This control is located in the A4000 Settings Utility on the FAX tab.

Print Quality Problems

Symptom Solution

Light or blurred characters

Smudged or dark characters

Characters with white lines

Color print quality is poor.

Characters are improperly formed or not aligned correctly.

Vertical straight lines in tables, borders and graphs are not smooth.

Solid black areas on transparencies contain white streaks.

Printed color does not match screen color.

Documents are printing black and white instead of color.

Printer pauses frequently during a print job

• The print cartridge may be running out of ink.