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DCS
DIGITAL COMMUNICATIONS SYSTEM
KEYSET USER GU I D E
– Australian version –
LCD 24B STD 24B
LCD 24Bi
LCD 12B S TD 12B
6B EN H A N C E D
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SYSTEM ACCESS CODES
The DCS telephone system has the following pre-set (default) feature
access codes. These codes can be used if a key is not available for
the feature you want to use. Standard telephone users must always
dial these codes.
9 Call attendant or system
o p e r a t o r
10 + xxx Retrieve parked calls
1 1 Put calls on and take calls off
h o l d
12 +xxx Retrieve calls on hold at another
s t a t i o n
1 3 Door lock release
16 + xxx Make speed dial calls
1 7 Save number and redial it
1 8 Recall dial tone for new call
1 9 Last number redial
2 x x Extension numbers
3 x x Extension numbers
4 0 0 Cancel Do not Disturb
4 0 1 Set Do Not Disturb
4 1 Set Message No Ring
42 + xxx Cancel message
4 3 Set/return messages
4 4 Busy station/line callback
4 5 Busy station camp-on
4 6 Set up a conference
4 7 Enter account code
4 8 Set programmed station
m e s s a g e
4 9 Send flash to outside line
5 0 0 Station hunt group
t o
5 2 9 Station hunt group
5 3 + g r p + 0 Out of group
5 3 + g r p + 1 In group
5 4 + z o n e Meet Me Page
55 + 0 Page all internal zones
55 + 1 Page internal zone 1
55 + 2 Page internal zone 2
55 + 3 Page internal zone 3
55 + 4 Page internal zone 4
55 + 5 Page external zone 1
55 + 6 Page external zone 2
55 + 7 Page external zone 3
55 + 8 Page external zone 4
55 + 9 Page all external zones
55 + ✱ All Page
5 6 Meet Me Answer
5 7 Alarm sensor clear
5 8 DISA alarm clear
5 9 Walking class of service
6 0 0 Cancel all call forwarding
601 + xxx Set Forward All Calls
602 + xxx Set Forward Busy
603 + xxx Set Forward No Ans
604 + xxx Set Fwd Busy/No Ans
605 + xxx Set Fwd Follow m
6 5 Directed call pickup
6 6 Group call pickup
6 7 Universal Answer
6 8 1 Voice Dialler
6 8 2 Voice Dialler Record
7 x x Individual line numbers
8 x Line groups
0 Line group 0 (Local)
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LCD 24B STD 24B
LCD 24Bi
LCD 12B STD 12B
6B ENHANCED
KEYSET USER GUIDE
S A M S U N G
D I G I TAL COMMUNICATION SYSTEM
JUNE 1998
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SAMSUNG ELECTRONICS CO. LT D
P u bl i c ation Info rm at i o n
Samsung Electronics re s e rves the right without prior notice to revise info rm ation in this publ i c ation for any re a s o n .
Samsung Electronics re s e rves the right without prior notice to make ch a n ge s
in design or components of equipment as engi n e e ring and manu fa c t u ri n g
m ay wa rra n t .
C o py right 1998
Samsung Electronics Co. Ltd
All rights re s e rve d. No part of this manual may be rep roduced in any fo rm or
by any means - grap h i c, e l e c t ronic or mechanical, including re c o rd i n g,
t ap i n g, photocopying or info rm ation re t ri eval system - without ex p re s s
w ritten permission of the publisher of this mat e ri a l .
Ju n e / 9 8
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TABLE OF CONTENTS
THINGS YOU SHOULD KNOW
USER ORIENTA T I O N. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
CALL INDICAT I O N. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
S P E A K E R P H O N E. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
HOT KEYPA D. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
VOLUME CONTROLS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
SYSTEM TO N E S. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
LCD 24B or STD 12B KEYSET LAY O U T
LABELLING PROGRAMMABLE KEYS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
LCD 12B or STD 12B KEYSET LAY O U T
LABELLING PROGRAMMABLE KEYS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
LCD 24Bi KEYSET LAY O U T
LABELLING PROGRAMMABLE KEYS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
6B ENHANCED KEYSET LAY O U T
LABELLING PROGRAMMABLE KEYS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
ADD-ON MODULE (AOM) LAY O U T
LABELLING PROGRAMMABLE KEYS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
OUTSIDE CALLS
MAKING AN OUTSIDE CALL. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
ANSWERING AN OUTSIDE CALL. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
UNIVERSAL ANSWER DEVICE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 0
RECALL DIAL TO N. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 0
SENDING A FLASH. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 0
BUSY LINE QUEUING WITH CALL-BACK. . . . . . . . . . . . . . . . . . . . . . . . . . 1 0
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INTERCOM CALLS
MAKING A CALL. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
ANSWERING INTERCOM CALLS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
VOICE ANNOUNCE MODE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
A U TO ANSWER MODE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
BUSY STATION CALLBACK. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
BUSY STATION CAMP-ON. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 2
CALLING YOUR SYSTEM OPERATO R. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 2
CALL PROCESSING
SYSTEM HOLD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 3
EXCLUSIVE HOLD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 3
HOLD RECALL. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 3
C O N S U LTATION HOLD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 3
RETRIEVING CALLS HELD AT
ANOTHER STAT I O N. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 4
TRANSFERRING CALLS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 4
TRANSFER WITH CAMP-ON. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 4
CALL WA I T I N G . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 5
CONFERENCE CALLS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 5
F O RWARDING CALLS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 6
F O RWARD ALL CALLS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 6
F O RWARD BUSY. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 6
F O RWARD NO ANSWER. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 6
F O RWARD BUSY/NO ANSWER. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 6
F O RWARD FOLLOW ME. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 7
F O RWARD TO AN EXTERNAL NUMBER. . . . . . . . . . . . . . . . . . . . . . . . . . 1 7
S TATION CALL PICKUP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 7
GROUP CALL PICKUP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 7
DIALLING FEAT U R E S
SPEED DIALLING. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 8
PROGRAMMING PERSONAL SPEED
DIAL NUMBERS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 8
ONE TOUCH SPEED DIALLING. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 9
LAST NUMBER REDIAL. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 9
S AVE NUMBER WITH REDIAL. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 9
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CHAIN DIALLING. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 9
A U TO M ATIC REDIAL/RETRY. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 0
PULSE TO TONE CHANGEOVER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 0
VOICE DIALLER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 0
RECORDING A VOICE DIAL NAME. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 1
PLACING A VOICE DIAL CALL. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 1
POSSIBLE CAUSES FOR VOICE DIALLER F A I L U R E. . . . . .2 1
PAGING AND MESSAGING
MAKING AN INTERNAL PA G E. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 2
MAKING AN EXTERNAL PA G E. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 2
ALL PA G E. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 2
MEET ME PA G E. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 3
CALL PARK AND PA G E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 3
SETTING A MESSAGE INDICAT I O N. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 3
CANCELING MESSAGES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 4
RETURNING MESSAGES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 4
PROGRAMMED MESSAGES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 5
CONVENIENCE FEAT U R E S
DO NOT DISTURB. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 6
ONE TIME DND. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 6
M U T E. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 6
BACKGROUND MUSIC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 6
APPOINTMENT REMINDER/ALARM CLOCK. . . . . . . . . . . . . . . . . . . . 2 7
ANSWERING THE DOOR PHONE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 7
CALLING THE DOOR PHONE/ROOM MONITO R. . . . . . . . . . . . .2 8
E X E C U T I V E / S E C R E TA RY HOT LINE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 8
GROUP LISTENING. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 8
ACCOUNT CODES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 8
LOCKING YOUR KEYSET. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 9
OFF-HOOK VOICE ANNOUNCING (OHVA ). . . . . . . . . . . . . . . . . . . . . . . 2 9
O H VA BLOCK. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 0
O H VA REJECT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 0
IN GROUP/OUT OF GROUP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 0
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C U S TOMISING YOUR KEYSET
SELECT RING TO N E. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 1
CHANGE YOUR P A S S C O D E. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 1
SET ANSWER MODE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 1
A U TO M ATIC HOLD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 1
HEADSET OPERA T I O N. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 2
HOT KEYP A D. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 2
KEY CONFIRMATION TO N E. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 2
REJOINING A PA G E. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 2
RING PREFERENCE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 3
D I S P L AY FEAT U R E S
INTERACTIVE DISPLAY KEYS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 4
D I R E C TO RY INFORMAT I O N. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 4
DIAL BY DIRECTO RY. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 5
D I S P L AY NUMBER DIALLED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 5
CALL DURATION TIMER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 5
A U TO TIMER. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 5
MANUAL TIMER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 6
CALL COST. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 6
VIEWING MESSAGE INDICAT I O N S. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 6
ALARM REMINDER MESSAGES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 6
PERSONAL SPEED DIAL NAMES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 7
S TATION NAMES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 8
MANAGING KEY ASSIGNMENTS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 8
SELECTING YOUR CLIP DISPLAY. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 9
VIEWING THE NEXT CLIP CALL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 9
S AVING THE CLIP NUMBER. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 9
REDIALLING A SAVED CLIP NUMBER. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 9
S TORING A CLIP NUMBER. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 9
INQUIRE CLIP PARK/HOLD INFO. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 0
REVIEWING PAST CLIP CALLS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 1
LCR WITH CLEAR. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 1
ADD-ON MODULE
WITH KEYSET. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 2
SYSTEM ACCESS CODES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 7
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THINGS YOU SHOULD KNOW
USER ORIENTAT I O N
DCS telephones are called "keysets." They contain buttons or "keys"
that are used to access or activate the many features of your DCS
system. The keys with paper designation strips are programmable
keys which can be programmed for a specific functions on your
keyset that you require. See your System Administrator to get your
most frequently used features assigned to your programmable keys.
Lines from the telephone company are "C.O. lines." Calls on these
lines are referred to as "outside calls." Your system can have
individual C.O. line keys or lines may be assigned to groups. When
they are in a group, you access a line by dialling an access code or
pressing a programmed button. For example: dial 0 or press the
L O C A L key to get a local outside line. Each line in the system is
numbered, beginning with 701, then 702, 703, etc.
Direct Station Selection (D S S) keys are programmed to ring specific
stations. You can press a D S S key instead of dialing the extension
n u m b e r. A D S S key will light red when that station is busy (Busy
Lamp Indication). Each extension in the system is numbered,
beginning with 201, then 202, 203, etc
DCS provides distinctive ring patterns to your keyset:
• Outside calls have a double ring tone repeated.
• Internal calls have a single ring tone repeated.
• Door phone calls and alarm/appointment reminders have a short
ring tone repeated very quickly.
CALL INDICAT I O N S
The keys on your phone have light emitting diodes (LEDs). Some of
these are tri-coloured LEDs that light green, red or amber. Some of
the keys can only light red. See telephone layout for details.
Intercom calls, also called internal calls, always appear on your C A L L
buttons. They will always light green. You can have up to eight C A L L
buttons, but two are recommended.
Outside calls appear on individual line keys if they are assigned.
When an individual line is not assigned to its own key, it will appear on
a C A L L button. Your outside calls will light green on your keyset and
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red on other keysets.
You never lose sight of your calls while they are on hold. They stay
right where you put them and are identified with a green flashing light.
Some simple rules to remember:
• Any steady LED indicates the line or feature is in use.
• A fast flashing green LED indicates a new call incoming call.
• A slow flashing green or red LED indicates a call is on hold.
• A slow flashing amber LED indicates a recall to your keyset.
S P E A K E R P H O N E
Pressing the A N S / R L S key will answer or release a call on the
speaker phone.
Switching from the handset to the speaker phone is easy. Press the
S P E A K E R key and hang up the handset.
HOT KEYPA D
On the DCS, your keysets keypad can be made "live" or "hot" so that
it is not necessary to lift the handset or press S P E A K E R before you
begin dialing. Calls can be made and features activated by simply
dialing the outside line number, line access code, intercom number or
feature access code.
If the Hot Keypad feature has been turned off, you must first lift the
handset or press S P E A K E R before dialing.
VOLUME CONTROLS
DCS keysets use the U P & DOWN keys to adjust the ringer volume
while the keyset is ringing, the speaker volume while the
speakerphone is in use and the handset volume while you are
listening. These three levels will be stored in memory until changed. If
background music is turned on at your keyset, the volume keys will
also control the level of music. The volume of pages heard through
the speaker of keyset can be adjusted during a page announcement
by using the volume keys. There are 16 levels for each volume
setting. The volume of off-hook ring is controlled by a userprogrammable setting.
SYSTEM TO N E S
The system provides several tones to assist you. Some of these tones
are already familiar to you.
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WARNING
The handset receiver on the Keyset may retain metallic
objects. Care should be taken when using the handset in
the vicinity of small metal objects.
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LCD 24B or STD24B KEYSET LAY O U T
LABELLING PROGRAMMABLE KEYS
Insert the end of a paper clip into the notch of the clear cover. Push
the cover sideways. Lift the cover and remove the designation strip.
Label the designation strip. Replace the strip and cover.
32 CHARACTER DISPLAY
Two lines with 16 character
each.
On LCD 24B only
TRANSFER KEY
HOLD KEY
ANSWER/RELEASE KEY
SOFT KEYSUsed to
activate feature via the
display. - LCD 24B only
PULLOUT
DIRECTORY TRAY
S C R O L LK E Y Used to scroll
through displays.
16 PROGRAMMABLE KEYS
WITH TRI-COLORED LIGHTS
Used for CALL buttons,
intercom calls and many other
system features.
VOLUME CONTROL KEYS
Used to set independent levels
for handset, speaker, background
music, ring and page volumes.
LAST NUMBER REDIAL KEY
MEMORY(SPEED DIAL) KEY
DO NOT DISTURB KEY
SPEAKER KEY Used to switch
call to speakerphone.
8 PROGRAMMABLE KEYS
WITH RED LIGHTS Used to
call stations directly, for OneTouch dialling and many other system
f e a t u r e s .
TRUNK FLASH KEY
M I C R O P H O N E
For handsfree operation.
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LCD 12B or STD12B KEYSET LAY O U T
LABELLING PROGRAMMABLE KEYS
Insert the end of a paper clip into the notch of the clear cover. Push
the cover sideways. Lift the cover and remove the designation strip.
Label the designation strip. Replace the strip and cover.
32 CHARACTER DISPLAY
Two lines with 16 character
each.
On LCD 12B only
TRANSFER KEY
HOLD KEY
ANSWER/RELEASE KEY
SOFTKEYS Used to
activate feature via the
display.- LCD 12B only
PULLOUT
DIRECTORY TRAY
S C R O L LK E Y Used to
scroll through displays.
8 PROGRAMMABLE KEYS
WITH TRI-COLORED LIGHTS
Used for CALL buttons,
intercom calls and many other
system features.
VOLUME CONTROL KEYS
Used to set independent levels
for handset, speaker, background
music, ring and page volumes.
LAST NUMBER REDIAL KEY
MEMORY(SPEED DIAL) KEY
DO NOT DISTURB KEY
SPEAKER KEY Used to switch
call to speakerphone.
4 PROGRAMMABLE KEYS
WITH RED LIGHTS Used to
call stations directly, for OneTouch dialling and many other
system features.
TRUNK FLASH KEY
M I C R O P H O N E
For handsfree operation.
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LCD 24Bi KEYSET LAY O U T
LABELLING PROGRAMMABLE KEYS
At the right edge lift up the plastic cover and remove the designation
s t r i p .
Label the designation strip and replace. Insert the plastic cover
pressing firmly to click place.
32 CHARACTER DISPLAY
Two lines with 16 character each.
RING INDICATOR LAMP
SOFTKEYS Used to activate
feature via the display.
S C R O L LK E Y Used to scroll
through displays.
16 PROGRAMMABLE KEYS
WITH TRI-COLORED LIGHTS
Used for CALL buttons,
intercom calls and many other
system features.
8 PROGRAMMABLE KEYS
WITH RED LIGHTS Used to
call stations directly, for OneTouch dialling and many other
system features.
VOLUME CONTROL KEYS
Used to set independent levels
for handset, speaker, background
music, ring and page volumes.
HOLD KEY
SPEAKER KEY Used to switch
call to speakerphone.
MEMORY(SPEED DIAL) KEY
LAST NUMBER REDIAL KEY
TRANSFER KEY
ANSWER/RELEASE KEY
M I C R O P H O N E
For handsfree operation.
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6B ENHA NCED KEYSET LAY O U T
LABELLING PROGRAMMABLE KEYS
Insert the end of a paper clip into the notch of the clear cover. Push
the cover sideways. Lift the cover and remove the designation strip.
Label the designation strip. Replace the strip and cover.
6 PROGRAMMABLE KEYS
WITH RED-COLORED LIGHTS
Used for CALL buttons,
intercom calls and many other
system features.
VOLUME CONTROL KEYS
Used to set independent levels
for handset, speaker, background
music, ring and page volumes.
TRANSFER KEY
TRUNK FLASH KEY
SPEAKER KEY
Used to switch call to speakerphone
HOLD KEY
MICROPHONE
For handsfree operation.
PULLOUT
DIRECTORY TRAY
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ADD-ON MODULE(AOM) LAY O U T
FLEXIBLE FEATURE
CONTROL KEY
RED LED INDICATOR
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OUTSIDE CALLS
MAKING AN OUTSIDE CALL
• Lift the handset and press an idle outside line button or dial the
outside line access code
• Dial the telephone number
• Finish the call by replacing the handset or pressing the
A N S / R L S k e y.
• If your system is programmed to require an authorization code
before making a call, dial ✱plus a valid code before selecting an
outside line.
• If your system is programmed to require an account code before
making a call, press A C C T button or dial 4 7 plus a valid account
code. Press the A C C T button again and then select an outside
line.
For more information on authorization and account codes, see your
System Administrator.
ANSWERING AN OUTSIDE CALL
• Lift handset to answer the ringing call
O R
• Press the A N S / R L S key to answer on the speakerphone.
NOTE: If a call is flashing at your keyset but not ringing, you must
press the flashing button to answer.
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UNIVERSAL ANSWER DEVICE
To answer calls ringing on a loud ringer dial 6 7 or press the U A k e y.
RECALL DIAL T O N E
Press the F L A S H or N E W button to disconnect your existing call, wait
for dial tone and then make a new call on the same line.
SENDING A FLASH
While on an outside call
• Press the R E C A L L key to send a flash.
BUSY LINE QUEUING WITH C A L L - B A C K
If you receive a busy signal on selecting an outside line.
• Press the C A L L B A C K key or dial 4 4. You will hear confirmation
t o n e .
• When the line becomes free the system will call you back.
• Lift the handset or press the A N S / R L S key to answer.
NOTE: A callback will be canceled if not answered within 30
seconds. If you have set a call back, your C B K key will
l i g h t .
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INTERCOM CALLS
MAKING A CALL
• Dial the extension number or group number or press a Direct
Station Select D S S k e y.
• Wait for the party to answer. If you hear a brief tone burst instead
of ringback tone, the station you called is set for Voice announce
or Auto answer. Begin speaking immediately after the tone.
• Finish the call by replacing handset or press A N S / R L S k e y.
ANSWERING INTERCOM CALLS
• Lift the handset -O R- press the A N S / R L Sk e y.
• To finish the call replace the handset or press the A N S / R L S
b u t t o n .
VOICE ANNOUNCE MODE
When another station calls you, your keyset will sound a brief
attention tone and you will hear the caller's announcement.
• Press A N S / R L S to turn on microphone and speak handsfree O R- lift the handset to reply.
• To finish the call, replace the handset or press the A N S / R L S k e y.
A U TO ANSWER MODE
When another station calls you, your keyset will sound a brief
attention tone and then automatically answer the call.
• Your microphone and speaker are turned on and you can speak
handsfree. For privacy, use the handset.
• To finish the call, replace the handset or press the A N S / R L S k e y.
BUSY STATION CALLBACK
When you call another station and receive a busy signal:
• Press the C B K key or dial 44.
• When the busy station becomes free, your keyset will ring.
• Lift the handset or press A N S / R L S to call the now idle station.
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NOTES: A callback will be canceled if not answered within 30
seconds. If you have set a callback, your C B K key will light.
BUSY STATION CAMP-ON
When you call another station and receive a busy signal but you do
not want to wait for a callback:
• Press the C A M P key or dial 45
• The called station will receive off-hook ring tone.
• Wait for the called party to answer.
CALLING YOUR SYSTEM OPERATO R
• Dial 9 to call your system operator.
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CALL PROCESSING
SYSTEM HOLD
• When you are connected to any call, press H O L D. The button associated with the call will flash green.
• To return to the caller, press the H O L D key and the green
flashing light will go steady green again.
EXCLUSIVE HOLD
To place an outside call on hold at your phone so that other users
cannot access it:
• Press the H O L D button twice. The button associated with the
call will flash green.
• To retrieve the call, press the C A L L key with the flashing green
l i g h t .
NOTE: Intercom calls will always be placed on exclusive hold.
HOLD RECALL
If you leave a call on hold longer than the hold timer, it will recall your
station. The button that the call appears on will have a slow flashing
amber or red light.
To answer
• Lift the handset or press the A N S / R L S k e y.
• If you do not answer this recall within a pre-programmed period
of time, it may go to the System Operator.
C O N S U LTATION HOLD
When you are talking on an outside line and it is necessary to consult
with another extension:
• Press the T R S F key; receive transfer dial tone. Your call is
placed on transfer hold.
• Dial the extension number.
• Consult with the internal party.
• Press T R S F to return to the outside party or hang up to transfer
the call.
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NOTE: Repeatedly pressing the T R S F key will toggle between the
outside and inside party and internal extension.
RETRIEVING CALLS HELD AT
ANOTHER STAT I O N
To retrieve a line is on hold that does not appear on your keyset,
• Dial 12 plus the line number or the extension number of the
station that placed the call on hold.
TRANSFERRING CALLS
You may transfer a call to another extension in one of two ways:. A
screened transfer allows you to inform the other party who is calling
or you can do a blind transfer without notification.
• While on a call, press the T R S F key and dial an extension
number or group number.
O R
• Press aD S Skey or station group key. Your call is automatically
put on transfer hold.
• Hang up when you hear ringing (this is an unscreened or blind
t r a n s f e r ) .
O R
• Wait for the called party to answer and then hang up.
• To return to outside party
• Press T R S F or the C A L L button or line key.
NOTES: 1. After the inside party answers, you may alternate back
and forth between the parties by pressing the T R S F k e y.
2. You cannot transfer an intercom call by pressing a D S S
k e y. You must press the T R S F key and dial the
destination extension number.
3. When you are transferring a call to a keyset set for V o i c e
Announce or Auto Answer, the transferred call will always
r i n g .
TRANSFER WITH CAMP-ON
When you are transferring a call to another station and you receive a
busy signal, you may camp the call on to this station. Simply hang up
when you hear the busy signal. The called party will be alerted that a
call is waiting for them.
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CALL WA I T I N G
If an outside call has been camped on to your phone or another
station has camped on to you:
• You will hear off hook ring and the C A L L button will flash green.
• Press the flashing button to answer; your other call will go on
hold automatically if your station has the Automatic Hold feature
set. If not, you must press H O L D and then the flashing button.
O R
Finish the first call and hang up; the waiting call will ring.
• Lift handset or press A N S / R L S key to answer.
NOTE: Intercom calls will not go on Automatic Hold.
CONFERENCE CALLS
You may conference up to five parties (you and four others) with a
maximum of 2 external parties (eg. outside lines or remote
extensions) in any order.
• While engaged in a conversation, press the C O N F key (or dial
TRSF 46) and receive conference tone.
• Make another call, either intercom or outside, press the C O N F
key (or T R S F) and receive conference tone.
• Make another call or press the C O N F key (or T R S F) to join all
p a r t i e s .
• Repeat last step until all parties are added.
NOTE: When attempting to add another party to the conference and
you are not able to reach the desired person, hang up and
press the C O N F key again to return to your previous
c o n v e r s a t i o n .
To drop a party from your conference call:
1. Press C O N F and dial the extension or line number of the party to
be dropped.
2. Press C O N F again to reestablish the conference.
If you wish to leave outside lines connected together in a trunk to
trunk conference.
• Press the C O N F key and dial your extension number.
• Press C O N F to rejoin a trunk to trunk conference.
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F O RWARDING CALLS
You may forward your calls to another station, group of stations or an
external telephone number. If you have FWD ALL, FWD BUSY, and
FWD NO ANSWER keys, a steady red light reminds you what
forward condition is activated.
To clear all call forwards:
• Dial 6 0 0.
F O RWARD ALL CALLS
To forward all your calls to another station:
• Dial 6 0 1 plus the extension or group number.
• Receive confirmation tone and hang up.
• The FWD ALL key or the T R S F key will light to indicate Forward
All has been set
NOTE: The station that receives a Forwarded call can transfer the
call back to the forwarding station.
F O RWARD BUSY
To forward calls to another station when you are on the phone:
• D i a l 6 0 2 plus the extension or group number.
• Receive confirmation tone and hang up.
F O RWARD NO ANSWER
To forward calls to another station when you do not answer:
• Dial 6 0 3plus the extension or group number.
• Receive confirmation tone and hang up.
F O RWARD BUSY/NO ANSWER
If you have both a Forward on Busy destination and a Forward No
Answer destination programmed, you may set both of these at the
s a m e :
• Dial 6 0 4.
• Receive confirmation tone and hang up.
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F O RWARD FOLLOW ME
When you want all calls to your extension forwarded to the extension
you are now at:
• Dial 6 0 5 plus your extension number.
• Receive confirmation tone and hang up.
F O RWARD TO AN EXTERNAL N U M B E R
To forward outside calls to a number outside of your business, you
must have a FWD EXTERNALbutton on your keyset.
• While on-hook, press T R S F and then dial 1 0 2.
• Dial 5.
• Dial the outside line access code followed by the telephone
number that you wish to forward your calls to.
• Press T R S F to store.
• Press FWD EXTERNAL to turn the feature on and press it
again to turn the feature off .
NOTE: External Call Forward will cancel all other call forwarding
i n s t r u c t i o n s .
S TATION CALL PICKUP
To pick up (answer) a call ringing at another station:
• Lift your handset and dial 6 5 plus the extension number of the
ringing phone.
O R
• Press the flashing D S S k e y
GROUP CALL PICKUP
To pick up (answer) a call ringing in any pickup group,
• Lift your handset and dial 6 6 plus the desired group number
0 1 - 2 0
O R
• Press the flashing GROUP PICKUP k e y.
NOTE: A group pickup key can have an extender for a specific
pickup group.
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DIALLING FEAT U R E S
SPEED DIALLING
You can dial a preprogrammed telephone number stored in the
system-wide speed dial list of numbers (500-999 for the DCS or 500699 for the DCS Compact) or from your personal list of numbers 001 9 :
• With handset on-hook, press S P D or dial 1 6.
• Dial the desired speed dial number location.
O R
• Press the relevant S P D k e y
• The telephone number is automatically dialled for you.
PROGRAMMING PERSONAL SPEED DIAL NUMBERS
To store telephone numbers in your personal speed dial list.
• While on-hook, press T R S F and then dial 1 0 5 .
• Dial a speed dial number (0 0 - 4 9) .
• Dial a line or line group access code .
• Dial the telephone number to be stored (18 digits maximum).
It can include #, ✱, FLASH or PA U S E .
• Press T R S F to store number.
NOTE: A station may be assigned up to fifty numbers, 0 0 - 4 9. See
your System Administrator to determine the number assigned
to your station.
For the purposes of programming speed dial numbers, the last 6
programmable keys of the right hand row are known as A, B, C, D, E
and F and are defined below.
• The A key is not used.
• The B key inserts a flash.
• The C key inserts a pause.
• The D key is used change the dialling type from pulse to tone
dialling. Pressing D will cause all subsequent digits to be dialled
as DTMF tones.
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• The E key is used to hide digits. Press E and all subsequent
digits will be hidden. Press E again to begin displaying digits.
• The F key is used to enter a name. See Personal Speed Dial
Names under Display Features below.
• Use the H O L D key to clear a speed dial number.
ONE TOUCH SPEED DIALLING
You may assign any speed dial number to an already existing one
touch speed dial button for quick and easy dialling of frequently used
numbers. (See your System Administrator for details)
• While on-hook, press T R S F and then dial 1 0 7.
• Press a One-touch speed dial button.
• Dial the speed dial number (0 0 - 1 9 or 5 0 0 - 9 9 9 or 6 9 9) that you
want assigned to this button.
• Press T R S F to store your selection.
To call this telephone number, just press the S P Db u t t o n .
LAST NUMBER REDIAL
To redial the last outside telephone number you dialled:
• Press the R E D I A L key or dial 1 9.
NOTES: Redial does not apply to intercom calls.
S AVE NUMBER WITH REDIAL
To save the number you just dialled for later use:
• press the S N R key before hanging up.
To redial this saved number at any time:
• press the S N R key or dial 1 7.
NOTES: The saved telephone number is stored in memory until you
save another number.
CHAIN DIALLING
You may manually dial additional digits following a speed dial number
or chain as many speed dial numbers together as required:
After the first speed dial number is dialled,
• Press another S P D key or M E M O RY and dial another speed
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number location
OR
• Manually dial additional digits after the speed dial number.
A U TO M ATIC REDIAL/RETRY
When you are making an outside call and you receive a busy signal,
The system can automatically redial the number for you. It will
automatically redial at a pre-programmed interval for up to 2 attempts
or if connected to the ISDN network up to 9 attempts.
On hearing a busy signal:
• press the R E T RY b u t t o n .
• The system will automatically redial the same number for you.
You will hear the call being made through the keyset speaker.
• When the called party answers, you can lift the handset begin
s p e a k i n g .
NOTES: 1. If you make another call, auto-redial is canceled.
2. To cancel a auto-redial, lift and replace the handset.
PULSE TO TONE CHANGEOVER
When making an outside call on a pulse (decadic) line:
• Press # and all subsequent digits dialled will be sent as tones.
VOICE DIALLER
Voice Dialler gives you the ability to record a voice pattern into a
digital format and store it to an addressable location. It allows the
calling party to speak a name into the handset and have the system
automatically place a call.
Before using the Voice Dial feature:
• Change your station passcode (see below).
• Ensure your System Administrator has assigned you a voice
dial channel.
• Assign personal speed dial numbers.
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RECORDING A VOICE DIAL NAME
• Lift the handset.
• Press the V R E C key or dial 6 8 2.
• Enter your station passcode.
• Enter the personal speed dial bin number, eg. 0 5
• After the short tone burst, clearly speak the name into the
mouthpiece of the handset.
NOTE: The name should be spoken as one word (eg. John Citizen,
pronounced Johncitizen). Avoid like names such as Ted and
F r e d .
• If you are successful, you will hear a short tone burst confirming
the name recording. If you hear error tone, record the name
again following the above procedure.
PLACING A VOICE DIAL CALL
• Lift the handset.
• Press the V D I A L key or dial 6 8 1.
• Speak the desired name into mouthpiece of the handset.
• If you are successful, the call will be placed. If you hear error
tone, repeat the procedure.
POSSIBLE CAUSES FOR VOICE
DIALLER FA I L U R E
• The desired name is not recorded.
• The personal speed dial bin you have selected is empty.
• All outside lines are busy.
• You are denied access to the Voice Dialler feature.(See your
System Administrator)
• Background noise interfered when the name was recorded or
when the name was spoken to place the call.
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PAGING AND MESSAGING
MAKING AN INTERNAL PA G E
To make an announcement through the keyset speakers:
• Lift the handset.
• Press PA G E key or dial 5 5.
• Dial the desired zone number 1, 2, 3 o r 4.
O R
• Dial 0 to page all internal zones.
• After the attention tone, make your announcement.
MAKING AN EXTERNAL PA G E
To make an announcement through connected external paging
s p e a k e r s :
• Lift the handset.
• Press PA G E key or dial 5 5.
• Dial the desired zone number 5, 6, 7 or 8.
O R
• Dial 9 to page all external zones.
• After the attention tone, make your announcement.
ALL PA G E
To page all designated keysets and external speakers at the same
t i m e :
• Lift the handset.
• Press the PA G E key or dial 5 5.
• Dial ✱ or press the ALL PAGE k e y.
• After the attention tone, make your announcement.
NOTES: 1. If you have a dedicated PA G E key programmed you don't
need to press P A G Eor dial the desired zone.
2. The LED on the PA G E key will only light when an All
Page is in progress.
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MEET ME PA G E
• Lift the handset.
• Press the MEET ME PAGE (MMPG) key or dial 5 4.
• Dial the desired zone number.
• After the attention tone, instruct the paged person to dial 5 6.
• Press WAIT or T R S F.
• Remain off-hook until the person dials 5 6 from any phone.
• The paged person will be automatically connected with you.
CALL PARK AND PA G E
When you have a call for someone who is not at their desk, you can
park the call and page the required party:
• While in conversation, press the PA G E button. the call is
automatically parked at your station.
• Dial the desired page zone and announce "park" and your
extension number or the line number.
• Hang up.
To retrieve a parked call:
• Press a P A R Kkey or dial 1 0 plus the line or extension number
a n n o u n c e d .
• You will be connected to the parked call.
NOTES: 1. If the parked call is not received within a pre-programmed
period of time, it will recall your keyset and have a slow
flashing amber light.
2. You cannot park and page intercom calls.
SETTING A MESSAGE INDICAT I O N
To leave a message at another station or station when no one
answers or you receive a busy signal:
• Press the M S G key or dial 4 3 and receive confirmation tone.
• Hang up.
(The M S G key on the called station or on all of the stations in the
group will light. Standard telephones receive special dial tone as a
message indication.)
NOTE: A station can have up to five message indications.
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CANCELLING MESSAGES
To cancel a message indication that you left at another station:
• Dial 4 2 plus the extension number of the station at which you
left a message.
To cancel all message indications left at your keyset:
• Dial 4 2 plus your extension. Your M S Glight will go out.
RETURNING MESSAGES
• Press the M S G key or dial 4 3. The first station that left you a
message will be called automatically.
• Repeat until all messages have been returned in the order
r e c e i v e d .
• Your M S G button light will turn off when all messages have
been returned.
NOTES: 1. Display keyset users can view message indications and
return them in any order. See Viewing Message
Indications under Display Features.
2. f a message has been left at your keyset by a keyset in
Auto Answer mode, you must manually cancel the
message light after the message has been returned.
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PROGRAMMED MESSAGES
When you will be away from your phone for any length of time, you
may leave a programmed station message. Display stations calling
you will see this message and be informed of your status or follow
your instructions.
• Dial 4 8 plus any of the message codes 0 1 - 2 0 listed below.
• To cancel this message, dial 4 8 plus 0 0.
PROGRAMMED MESSAGES
No. Messages No. M e s s a g e s
01 In a meeting 11
02 Out on a call 1 2
03 Out to lunch 1 3
04 Leave a message 1 4
05 Page me 1 5
06 Out of town 1 6
07 In tomorrow 1 7
0 8 Return afternoon 1 8
09 On Vacation 1 9
10 Gone home 2 0
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CONVENIENCE FEAT U R E S
DO NOT DISTURB
Use this feature when you want to block calls to your keyset.
• While on-hook, press the D N D key or dial 4 0 1. The D N D k e y
flashed to remind you of this mode.
To cancel D N D:
• Press the D N D key again or dial 4 0 0. The D N D light turns off .
You can make calls while in the DND mode.
NOTES: 1. If you place your keyset in DND mode and you do not
have a D N D k e y, your A N S / R L S key will flash to indicate
DND status.
2. The system can be programmed so that direct in dial
calls will override DND (See you Service Company)
ONE TIME DND
If you are on a call and you do not wish to be interrupted while on that
call, you can press the D N D key and place your station in DND.
When you end the call the DND will be automatically cancelled.
M U T E
You can mute the handset transmitter or the microphone during any
c o n v e r s a t i o n :
• Press M U T E k e y. It will light red.
• To resume speaking, press the M U T E button again. The light
turns off .
BACKGROUND MUSIC
When a music source is supplied, you may listen to music through
the speaker in your keyset:
• While on-hook, press the H O L D button to hear music.
• Press the H O L D button again to turn music off .
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APPOINTMENT REMINDER/ALARM C L O C K
Two types are available TO D AY ONLY or DAILY. You can set up to
three alarms for each type.
When the alarm rings, you will hear three short rings repeated three
times. Lift the handset to answer the alarm. If you do not, the alarm
will alert you two more times at five minute intervals.
To set alarms:
• Dial TRSF 11 2.
• Dial the alarm number 1, 2or 3.
• Dial the time you want the alarm to sound. Enter the time as
HHMM (hours & minutes) using a 24 hour clock.
• Dial 1 ( TO D AY ONLY) or 2 ( D A I LY) to select alarm type.
• Press T R S F to save.
• Repeat for each alarm as needed.
To cancel individual alarms:
• Press TRSF 11 2.
• Dial alarm number 1, 2or 3.
• Press the H O L D k e y.
NOTE: Display keysets can have a reminder message. See A l a r m
Reminder Messages u n d e r Display Features.
ANSWERING THE DOOR PHONE
When you are programmed to receive calls from a door phone:
• Lift the handset or press A N S / R L S and you will be connected to
the door phone.
• If an electric door lock release is installed, dial 1 3 to unlock the
d o o r.
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CALLING THE DOOR PHONE/ROOM M O N I TO R
You may call the door phone and listen to what may be happening
outside or in another room.
• Dial the extension number of the door phone
• You will be connected to the door phone and you can listen or
have a conversation.
E X E C U T I V E / S E C R E TA RY HOT LINE
If programmed, an executive and a secretary can have a hot line
between them. When the executive station is in the DND mode, all of
its calls will ring the secretary station.
• Either person can press the HOT LINE key to make a voice call
to the other station.
• Using the hot line will override DND at the other station. This
key will light red when the other station is in use.
GROUP LISTENING
When engaged on a call and using the handset, you may want other
people to hear the distant party's voice over the speaker:
• Press the L I S T E N key to turn on the speaker.
• Press L I S T E N again to turn the speaker off and resume private
c o n v e r s a t i o n .
ACCOUNT CODES
When equipped with optional Call Management software your
SAMSUNG DCS system will allow calls to be charged to a specific
a c c o u n t :
• During any outside call, press the account ( A C C T ) k e y.
• Enter the account code (maximum 12 characters including ✱and #).
• Press the A C C T key again. Your conversation will not be
i n t e r r u p t e d .
NOTE: If you make an error before you complete the account code,
press the A C C T key twice and redial the correct code. Only
the last account code dialed will be printed.
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LOCKING YOUR KEYSET
You can allow/disallow incoming/outgoing calls from your keyset
using this option. There are three possible levelst:
1. Unlocked - you can use your keyset without restriction,
2. Locked all - prevents anyone from making or receiving calls from
your keyset.
3. Locked out - prevents anyone from making an external call but
allows incoming calls as normal.
• While on-hook, press T R S F and then dial 1 0 0.
• Dial your four digit station passcode.
• Dial 0 for Unlock,
1 for Locked out.
2 for Locked all,
• Press T R S F to store your selection.
NOTE: According to the status of your keyset, the following visual
indication will be provided:
U n l o c k as normal
Locked out the HOLD key light will flash slowly.
Locked all the HOLD key light will be on steady
OFF-HOOK VOICE ANNOUNCING
( O H VA )
Keysets may receive a voice announcement while on another call.
The calling station must be a display Keyset or have an O H VA k e y.
The O H VA feature will work with all types of call.
To make an off-hook voice announcement:
• Dial the extension number or press the D S S k e y.
• When you receive a busy signal, press the O H VAk e y.
• After the attention tone, begin speaking.
• Finish the call by replacing handset or pressing the A N S / R L S
k e y.
NOTES: 1. When you are voice announcing to a station close to you,
use the handset to avoid an echo eff e c t .
2. You cannot off-hook voice announce to single line
telephones or Keysets in DND.
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When you receive an off-hook voice announcement, you will hear the
announcement in the handset receiver or over the keyset speaker
while continuing to speak to the original party.
To answer the OHVA :
• Press the flashing C A L L button on your keyset. The original
party is placed on hold allowing you to talk to the announcing
p a r t y.
• To return to your first party, press the key corresponding to your
original call. This will disconnect the O H VA c a l l .
O H VA BLOCK
Your keyset can be programmed with an OHVA Block (O H B L K) key.
Pressing this key will prevent anyone from making and OHVA to you
until you press the button again and cancel the blocking.
O H VA REJECT
Your keyset can be programmed with an OHVA Reject (R E J E C T)
k e y. Pressing this key while receiving an OHVA call will disconnect
the voice announcement and return you to your original call.
IN GROUP/OUT OF GROUP
If your keyset is assigned to a station ring group, you can temporarily
remove your keyset from the group. While you are out of the group,
you can receive calls to your extension number but not calls to the
group number.
• Press the I N / O U T k e y. It will light red when your keyset is in the
g r o u p .
• Press the I N / O U T key again to exit the group and turn the light
o ff. Repeat as necessary.
If you do not have an I N / O U T k e y :
• Dial 5 3 plus the group number, e.g., 503, followed by 0 to exit
the group or 1 to enter the group.
• Repeat as necessary.
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C U S TOMISING YOUR KEYSET
SELECT RING T O N E
Each keyset user can select any one of eight ring frequencies:
• While on-hook, press T R S F followed by 111 .
• Dial 1 - 8 or press the U Pand D O W N keys to hear each tone.
• When you hear the tone that you prefer, press T R S F to save it.
CHANGE YOUR PA S S C O D E
At installation, your station passcode is 1234. You can change your
station passcode whenever you desire.
• While on-hook, press T R S F followed by 1 0 1.
• Dial your old passcode.
• Dial a new passcode (must be four characters). You can use
0-9, ✱ and #.
• Dial your new passcode to verify. If successful, you will hear two
beeps. Four beeps indicate an incorrect code. (enter the code
a g a i n . )
• Press T R S F to store new passcode.
SET ANSWER MODE
You can receive internal calls in one of three modes (see A n s w e r i n g
Intercom Calls under Intercom Calls for descriptions):
• While on-hook, press T R S F followed by 1 0 3.
• Dial 0 for Ringing, 1 for Auto Answer or 2 for Voice Announce.
• Press T R S F to store your selection.
A U TO M ATIC HOLD
While on a outside call, pressing a line key, route key or a flashing
C A L L button will automatically put your call on hold and connect you
to the next call. This feature can be turned on or off at your keyset.
• While on hook, press T R S F followed by 1 1 0.
• Dial 0 1 to turn Automatic Hold on or 0 0 to turn it of f .
• Press T R S F to store your selection.
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HEADSET OPERAT I O N
Keyset users can switch between headset mode and handset mode.
When using headset mode, press the A N S / R L S key to answer and
release calls.
• While on-hook, press T R S F followed by 1 1 0.
• Dial 2 1 to use the headset or 2 0 to use the handset.
• Press T R S F to store your selection.
NOTES: 1. When you are in headset mode, your speakerphone is
d i s a b l e d .
2. When you place your keyset in headset mode, the
A N S / R L S key will light steady to indicate headset mode.
HOT KEYPA D
Hot Keypad allows the user to activate features without the need to
lift the handset or press S P E A K E R f i r s t
To activate this feature.
• While on-hook, press T R S F followed by 1 1 0.
• Dial 3 1 to turn the Hot Keypad on or 3 0 to turn it off .
• Press T R S F to store your selection.
KEY CONFIRMATION TO N E
A short beep (confirmation tone) each time you press a button on the
dial pad. This tone can be turned on or off .
• While on-hook, press T R S F followed by 11 0.
• Dial 4 0 to turn tones off or 4 1 to turn tones on.
• Press T R S F to store your selection.
REJOINING A PA G E
Allows keyset users to hear the remaining portion of an ongoing
internal page after completing a call.
To enable this feature:
• While on-hook, press T R S F followed by 1 1 0.
• Dial 5 1 to turn this feature on or 50 to turn it off .
• Press T R S F to store your selection.
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RING PREFERENCE
This feature sets the keyset to automatically answer ringing calls by
lifting the handset or pressing the A N S / R L S k e y. Calls will always be
answered in the order they arrived at your keyset. The alternative is
to press the flashing button to answer a call allowing you to answer
calls in the order you choose.
• While on-hook, press T R S F followed by 11 0.
• Dial 6 1 to turn ring preference on or 6 0 to turn it off .
• Press T R S F to store your selection.
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D I S P L AY FEAT U R E S
INTERACTIVE DISPLAY KEYS
The three keys below the display are substitutes for dedicated feature
keys and access codes. Pressing one of these keys has the same
e ffect as pressing a programmed key. These "soft" keys are context
sensitive and their functions change to present you with the best
options for a particular call condition.
The S C R O L L key is used to display options available to the user at a
particular time or during a specific procedure. Press this key once
while in the idle state to view the three main categories available.
201: STN NAME
CALL OTHER ANS
A N S W E R : Guides you through the options to answer calls.
OTHER : Guides you through features other than making or
answering calls.
CALL : Guides you through the options to make a call.
Select one of the main categories: C A L L, O T H E R or A N S
( A N S W E R ). Press the S C R O L L key to display additional options
available under each of the three main categories. The symbol ->
displayed as the last character on the lower line of the display
indicated that there are additional options. Press the S C R O L L key to
display these additional options.
User instructions will be displayed in lower case letters. Options
assigned to soft keys are in upper case letters.
D I R E C TO RY INFORMAT I O N
An 11 character name can be assigned to each extension number.
Display keysets can view the name of the called or calling station
before answering. The Display will be:
Call from XXX where XXX is the extension no.
NAME the calling extensions name
Each outside line can have an 11 character name. Incoming calls can
be easily identified and answered with different greetings.
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Each station group can have an 11 character name Outside and
internal calls ringing to a station group will display [CALL N A M E]. This
allows you to answer calls directed to you differently than calls
directed to your station group.
DIAL BY DIRECTO RY
Each station or speed dial number can have an associated directory
name and can be selected by scrolling alphabetically through the
directory name list. This on-line "phone book" allows the user to look
up and dial any station or speed dial number in seconds.
To dial by directory:
• Press the D I R key (DIRECTO RY ) .
• Select the directory you wish to use: P E R S (personal speed dial
numbers), S Y S (system speed dial numbers) or S T N ( s t a t i o n
n a m e s ) .
• Press the dial key to select the first letter of the name you wish
to search for.
• Use the U P and D O W N arrows to scroll through the names.
• Press the D I A L soft key to dial number.
D I S P L AY NUMBER DIALLED
Display keysets begin showing digits as they are dialled. They will
stay in the display until the call duration timer comes on automatically
or the T I M E R button is pressed. If the call duration timer is not used,
the number dialled is displayed until the call is released, transferred
or put on hold.
CALL DURATION TIMER
The system can time outside calls either automatically or manually.
Call duration times are displayed in minutes and seconds.
A U TO TIMER
Display keyset users may have the timer automatically start when
they answer incoming calls or after a short delay on an outgoing call.
• While on-hook, press T R S F followed by 11 0.
• Dial 11to turn the auto timer on or 1 0 to turn it of f .
• Press T R S F to store your selection.
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MANUAL TIMER
Display phone users may use this feature to time an incoming or
outgoing call or as a simple stopwatch.
• Press the T I M E R button to start timing.
• Press the T I M E R button again to stop timing.
• Read the elapsed time in the display.
• Lift the handset and replace it to idle.
CALL COST
Display keyset users may have the call charge automatically
displayed if metering is available.
• While on-hook, press T R S F followed by 1 1 0.
• Dial 7 1 to turn the call cost on or 7 0 to turn it off .
• Press T R S F to store your selection.
VIEWING MESSAGE INDICAT I O N S
You can view all your message indications before you return them:
• While on-hook, press the flashing M S G k e y.
• The first station that left a message indication is displayed.
• Press the U P and D O W N arrows to scroll through the stations
that left message indications. Use the soft keys to reply, clear or
advance to the next message.
• Press the A N S / R L S key to return to the idle condition.
ALARM REMINDER MESSAGES
When you use the alarm/appointment reminder feature, you can
create a 16 character reminder message. When the alarm rings, The
message will appear when the alarm rings.
To program reminder messages:
• Press TRSF followed by 11 6.
• Dial the alarm number 1, 2 or 3.
• Dial the time you want the alarm to go off. Enter the time as
HHMM (hours & minutes) using the 24 hour clock.
• Dial 0 (NOT SET), 1 ( TO D AY) or 2 ( D A I LY) to select alarm type.
• Write your message using the dial pad keys. Each press of a
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key selects a character. Pressing the next key moves the cursor
to the next position. For example: if your message is “TAKE
M E D I C ATION” , press 8 once to get the letter “T” . Press 2 once
to get the letter “A” . Press 5 twice to get “K” . Continue selecting
characters from the folllowing table to complete your message.
• Press the T R S F key to store the alarm and reminder message.
• Repeat for each alarm if needed.
C O U N T 1 2 3 4 5
DIAL 0 ( ) .
DIAL 1 s p a c e ? , ! 1
DIAL 2 A B C @ 2
DIAL 3 D E F # 3
DIAL 4 G H I $ 4
DIAL 5 J K L % 5
DIAL 6 M N O ^ 6
DIAL 7 P Q R S 7
DIAL 8 T U V ✱ 8
DIAL 9 W X Y
DIAL * : =
The # key can be used for the following special characters: #, space,
&, !, :, ?, ., %, $, -, /, [, ], @ , ^, , ), _, +, {, }, ;, |, “ and ~.
[ ]
&
Z
0
9
✱
NOTE: When the character you want appears on the same dial pad
key as the previous character, press U P to move the cursor
one space to the right.
To cancel an individual alarm and reminder message:
• Press T R S F and then dial 11 2.
• Dial alarm number 1, 2 or 3.
• Press the H O L D k e y.
• Press the T R S F key to storey.
PERSONAL SPEED DIAL NAMES
Each personal speed dial number can have a ten character name
assigned to it. This name is used to select the speed dial bin when
you are dialling by directory. To program speed dial names:
• While on hook, press T R S F followed by 1 0 6.
• Dial the speed dial bin number 0 0 - 4 9.
• Write your name using the procedure described in A l a r m
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Reminder Messages.
• Press the T R S F key to store the speed dial name.
• Repeat for each speed dial bin if needed.
S TATION NAMES
You can assign an 11 character name to your keyset. This allow other
display keyset users to call you using the directory dial feature. To
program a station name
• While on hook, press T R S F followed by 1 0 4.
• Enter the 11 character name using the procedure described in
alarm reminder messages.
• Press T R S F to store the name.
MANAGING KEY ASSIGNMENTS
You can view your key assignments and add extenders to some of
your programmed keys for easy one touch operation of frequently
used features.
• While on-hook, press T R S F and then dial 1 0 7.
• Use the V O L keys to scroll through all of your programmable
k e y s .
O R
Press the programmable key to which you want to add the
e x t e n d e r.(see below)
• Dial the corresponding extender.
• Press T R S F to store.
K E Y E X T E N D E R
B O S S. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Boss and Secretary (1 - 4)
D P. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Direct Pickup (extension or station group
n u m b e r )
D S. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Any extension or station group number
F W R D. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Call Forward (0 - 5)
G P I K. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Group Pick-up (01 - 20)
I G. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .In/Out of Group (501 - 529)
M M P G. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Meet Me Page (0 - 9, ✱)
PA G E. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page (0 - 9, ✱)
S P D. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Speed Dial (00 - 49, 500 - 999)
F S M G. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Programmable Message (01 - 20)
D I R . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .SYS (0), PERS (1) or STN (2)
S P. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .UCD supervise ( UCD group number)
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NOTE: Confirm that the cursor is placed correctly before you enter the
e x t e n d e r.
SELECTING YOUR CLIP DISPLAY
You can decide if you want to see the CLIP name or CLIP number in
the display. Regardless of which one is selected, you can press the
N N D key to view the other pieces of CLIP information.
To select the CLIP information:
• While on-hook, press T R S F followed by 11 9.
• Dial 0 if you do not wish to view CLIP information, 1 to view the
NUMBER first or 2 to view the NAME first.
• Press T R S F to store your selection.
VIEWING THE NEXT CLIP CALL
If you have a call waiting or a camped-on call at your keyset, you can
press the N E X T key to display the CLIP information associated with
the next call.
To view CLIP information:
Press the N E X T k e y. If your keyset does not have a N E X T k e y, press
the C L I P key and then the N E X T soft key.
S AVING THE CLIP NUMBER
At any time during an incoming call that provides CLIP information,
you may press the S AV E key to save the CLIP number. If your keyset
does not have a S AV E k e y, press the C L I P k e y, the S C R O L L key and
then the S AV E soft key.
REDIALLING A SAVED CLIP NUMBER
To redial a number that has been saved:
• Press the S AV E key or dial 19.
S TORING A CLIP NUMBER
At any time during an incoming call that provides CLIP information,
you may save the CLIP number as a speed dial number in your
personal speed dial list.
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To store a CLIP number:
• Press the S TO R E k e y. The system displays the speed dial bin
in which the number was stored.
O R
• Press the C L I P key and then press S C R O L Lk e y.
• Press the S TO R E soft key.
• The system displays the speed dial bin in which the number was
s t o r e d .
INQUIRE CLIP PARK/HOLD INFO
If you are informed that an incoming call is on hold or has been
parked for you, you may view the CLIP information before you
retrieve the call.
From an idle keyset:
• Press the I N Q U I R E k e y.
O R
• Press the C L I P key and then dial the I N Q U I R E soft key.
• Dial the trunk number.
• Answer the call by pressing A N S or use N N D to view more
information about this call.
O R
• Return to the idle condition by pressing I G N O R E.
If you are on a call:
• Press the I N Q U I R E k e y. Your existing call will go on hold.
O R
• Press the C L I P key and then the I N Q U I R E soft key to place the
first call on hold.
• Dial the trunk number.
• You may now answer the call by pressing A N S or use N N D t o
view more information about this call.
O R
• You can return to the idle condition by pressing I G N O R E.
NOTES: 1. If you are on an intercom call or you have Automatic Hold
turned off, you must finish the existing call or place it on
hold before inquiring.
2. If you are inquire about an outgoing call, you will receive
a [call no longer available] display.
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REVIEWING PAST CLIP CALLS
Allows you to review CLIP information for 10-50 calls in a first-in, firstout basis. The list includes calls that you answered and calls that
rang your keyset but that you did not answer. When reviewing this
list, you can press one button to dial the person back.
To access the CLIP information stored in your REVIEW list:
• Press the R E V I E W k e y.
O R
• Press the C L I P key and then dial the R E V I E W soft key.
• If you have entries in your review list, the oldest call will be
shown first.
• You can now C L E A R this entry.
O R
• Use N N D to view more information about this call.
O R
• Press D I A L to call this person back.
O R
• Press S C R O L L and then press S TO R E to save this number in
a personal speed dial bin.
NOTES: Each keyset defaults with 10 review bins. Please see your
System Administrator to determine the number of bins
assigned to your keyset.
LCR WITH CLEAR
When you are making an outside call using LCR and dial an incorrect
digit, you can press the CLEAR soft key to cancel the digit and
continue dialling the telephone number.
This feature does not operate if you have ISDN connected to your
s y s t e m . .
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»£¡÷«‚USER- ∫ª πÆ 98.7.16 12:52 PM ∆‰¿Ã¡ˆ42
ADD-ON MODULE
WITH KEYSET
The add-on module (AOM) is used when you need more
programmable keys. The extra programmable keys are used exactly
as are the ones on your keyset. Make them DSS/BLF keys, line keys,
One Touch Speed Dial buttons or any combination of these and other
feature keys. A maximum of two AOMs can be added to any keyset.
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PERSONAL SPEED DIAL NUMBERS
C O D E NAME TELEPHONE NUMBER
0 0
0 1
0 2
0 3
0 4
0 5
0 6
0 7
0 8
0 9
1 0
11
1 2
1 3
1 4
1 5
1 6
1 7
1 8
1 9
2 0
2 1
2 2
2 3
2 4
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PERSONAL SPEED DIAL NUMBERS
C O D E NAME TELEPHONE NUMBER
2 5
2 6
2 7
2 8
2 9
3 0
3 1
3 2
3 3
3 4
3 5
3 6
3 7
3 8
3 9
4 0
4 1
4 2
4 3
4 4
4 5
4 6
4 7
4 8
4 9
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M E M O
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