SAGEMCOM IB1100E User Manual

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Dear Customer

You have just purchased our product and we thank you for the trust you have placed in us. This user guide contains all the recommendations, descriptions and tips for using your machine. For your safety and comfort, we urge you to carefully read the chapter “Safety”, page 5 before attempting use.

Rules for using symbols

This document makes use of symbols designed to help the reader identify the information supplied:

Symbol Definition

Indicates important safety information.

CAUTION

Warning

Failure to respect these notes may lead to serious or even fatal injury. Read these notes carefully. You will find them in the Safety section of this manual.

Indicates important safety information. Failure to respect these notes may lead to minor to moderate injury, or damage to the apparatus or equipment. Read these notes carefully. You will find them in the Safety section of this manual.

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Table of contents

Dear Customer.............................................................................................................................................3

Rules for using symbols ........................................................................................................................................3

Safety............................................................................................................................................................ 5

Safety Instructions of IB1100E product................................................................................................................5

Regulatory information ..........................................................................................................................................5

Certifications in Europe ........................................................................................................................................................... 5

Wi-Fi wireless network ............................................................................................................................................................ 5

Location conditions................................................................................................................................................6

Precautions for use ................................................................................................................................................6

Operating environment............................................................................................................................................................ 6

Precautions for using the machine..........................................................................................................................................6

Safety information ..................................................................................................................................................7

Safety during operation ...........................................................................................................................................................7

Environment ............................................................................................................................................................8

Packaging................................................................................................................................................................................ 8

The product ............................................................................................................................................................................. 8

Energy saving and Energy Star............................................................................................................................................... 8

Registered trademarks ...........................................................................................................................................8

Presentation of the machine ......................................................................................................................9

Description of the machine....................................................................................................................................9

Description of the LCD screen .............................................................................................................................................. 10

Installation ................................................................................................................................................. 11

Packaging contents ..............................................................................................................................................11

Installing the machine ..........................................................................................................................................11

Starting up the machine .......................................................................................................................................12

Network connection..............................................................................................................................................12

Wi-Fi wireless connection (WPS) ..........................................................................................................................................13

Connection via a network cable ............................................................................................................................................ 14

Advanced connections ..........................................................................................................................................................15

Using the machine .................................................................................................................................... 18

Loading documents..............................................................................................................................................18

Use of services......................................................................................................................................................19

Using tree structure services ..............................................................................................................................20

Browsing through the tree structure ...................................................................................................................................... 20

Level information................................................................................................................................................................... 20

Multiple service providers....................................................................................................................................21

Pairing ................................................................................................................................................................................... 21

Termination ...........................................................................................................................................................................21

Scanning to a USB flash drive.............................................................................................................................22

Web interface............................................................................................................................................. 23

Standby..................................................................................................................................................................24

Maintenance and incidents ...................................................................................................................... 25

Maintenance ..........................................................................................................................................................25

General information............................................................................................................................................................... 25

Cleaning ................................................................................................................................................................................25

Removing paper jams...........................................................................................................................................26

Several sheets of paper taken at the same time ................................................................................................27

Error messages.....................................................................................................................................................27

Error code..............................................................................................................................................................28

Maintenance menu................................................................................................................................................28

Software updating.................................................................................................................................................31

Machine recovery..................................................................................................................................................31

Packing and transporting the machine...............................................................................................................32

Frequently asked questions ................................................................................................................................33

1- Your machine's website cannot be accessed ................................................................................................................... 33

2 - Your machine's Internet connection via a proxy does not work ....................................................................................... 33

Characteristics .......................................................................................................................................... 34

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Safety

Safety Instructions of IB1100E product

Before connecting your machine, check that the mains plug to which you are connecting the machine complies with the indications on the information label (voltage, current, frequency of electricity network) on the machine. This machine must be connected to a single-phase mains power supply.

Do not connect your machine to a loose, damaged or defective power socket, as you could get an electric shock. The machine should not be installed directly on the ground.

Only use the supplied power adapter and power cord, connect it to the main socket according to the installation instructions provided in this booklet and the indications on the identification label affixed to it (voltage, current, electric network frequency). As a safety measure, you can use the power adaptors to cut off the 230V current in case of danger. They must be located near to the device, and must be easily accessible.

The machine's power plug may be the only means of disconnecting from the electricity supply. As a result, the following precautions must be taken: the machine must be connected to a nearby power plug. The power plug must remain easily accessible.

Packaging and electrical and electronic equipment (EEE), must be disposed of in accordance with the instructions in the ENVIRONMENT chapter in this manual.

Connection to local network

Only connect the machine to an Ethernet LAN the wiring of which does not go outside the building and is not subject to external surges.

Safety

Regulatory information

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Certifications in Europe

The CE mark applied to this product indicates the declaration of conformity of Sagemcom Documents SAS with the followings applicable directions of the European Union:

21 October 2009 : Directive 2009/125/CE establishing a framework for the setting of

ecodesign requirements for energy-related products.

12 December 2006 : Directive 2006/95/CE Harmonization of the laws of Member States

relating to low-voltage equipment.

15 December 2004 : Directive 2004/108/CE Harmonization of the laws of Member States

relating to electromagnetic compatibility..

9 March 1999 : Directive 1999/5/EC amended on radio and telecommunications terminal

equipment and mutual recognition of conformity. The declaration of conformity can be consulted online at www.sagemcom.com in the "support" section or may be requested from the following address: Sagemcom Documents SAS - Customer service department 250, route de l’Empereur - 92848 Rueil-Malmaison Cedex - France

Wi-Fi wireless network

The operation of some safety devices, medical equipment and other sensitive devices may be disrupted by the machine's transmission power. Make sure to comply with the requirements (or restrictions) for use near such systems.

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The following warning sign indicates that the radio frequency band used is not fully harmonised at European level,

and that the user is required to refer to the existing national regulations in the country of use for any possible restrictions on use.

For the countries of the European Union, there were some known restrictions especially in Norway (in certain areas), at the time this manual was issued (see last page).

Safety

Sagemcom disclaims any liability in the event of non-compliance with the existing regulations at the place of installation, or for any radio interference created with regard to third parties and due to national regulations for this application not being complied with.

Location conditions

By choosing an appropriate location, you will preserve the longevity of the machine. Ensure that the selected

location has the following characteristics:

• Choose a well-ventilation location.

• Ensure that the machine is not directly exposed to sunlight.

• Do not place the machine in a zone subject to significant differences of temperature or humidity.

• Choose a stable, horizontal surface on which the machine will not be exposed to intense vibrations.

• Do not place the machine near drapes or other flammable objects.

• Choose a location where the risks of splashes of water or other liquids are limited.

• Ensure that this location is dry, clean and dust-free.

Precautions for use

Take account of the important precautions below when using the machine.

Operating environment

The following section describes the operating environment required for the machine:

• Temperature: 10 °C to 32 °C with ambient humidity of between 20 et 80 % (30°C).

Precautions for using the machine

The following section describes the precautions to be taken when using the machine. Failure to comply with these

precautions may result in a risk of fire or electric shock.

• During scanning, never move the machine, never switch the machine off or open its covers.

• Never use objects that generate an electromagnetic field near the machine.

• When disconnecting the mains cable, always take hold of the plug without pulling on the cable.

• Make sure the AC adapter is out of reach of children and pets and placed on a flat, stable surface so that the power cord cannot be disconnected accidentally.

• Make sure that the power cord is properly plugged into the power supply unit and that it is properly seated in its housing. It is important to fully insert the connector into its housing.

• Never touch the mains cable with wet hands. You risk getting an electric shock.

• Always disconnect the power cable before moving the machine; Otherwise, you risk damaging the cable and the machine.

• Always disconnect the mains cable if you do not plan to use the machine for a prolonged period of time.

• Never place objects on the mains cable or the power supply unit.

• Never walk on, or roll equipment wheels over the power cord or the AC adapter.

• Ensure that the machine never lies on the mains cable or the communication cables from any other electrical appliances. Also ensure that no cables are inserted into the machine mechanism. This may prevent the machine from operating correctly or create a fire hazard.

• Never try to remove a fixed panel or cover. Never modify the machine. Any contact with these circuits may lead to a risk of electric shock.

• Ensure that all paper clips, staples or other small metal parts do not enter the machine through the openings.

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• Prevent any water or other liquids from being spilled on or near the machine. Any contact of the machine with water or liquid may cause a risk of fire or electric shock.

• If liquid or a metal part accidentally penetrates the machine, disconnect immediately the mains cable and contact your retailer.

• If heat, smoke or unusual smells are given off, or abnormal noises are heard, immediately unplug the power cord and contact your retailer.

• If the machine emits heat, smoke, unusual smells or abnormal noises, disconnect immediately the mains cable and contact your retailer.

• Avoid using the machine during a thunder storm, as there may be a risk of electrical shock caused by lightening.

Safety information

When using the machine, the following safety precautions must always be respected.

Safety during operation

To ensure continuous safe operation of your equipment, follow these safety instructions at all times (the list below is non-exhaustive and may be added to or changed without prior notice).

In this section, the following symbols are used:

Indicates a potentially dangerous situation that may lead to serious

CAUTION

Warning

injury if instructions are not followed.

Indicates a potentially dangerous situation that may lead to minor or moderate injury, or damage the equipment if instructions are not followed.

Safety

CAUTION

• Connect the mains cable directly to the wall socket and never use an extension cord.

• If a suspicious noise is heard from the power socket or power cord, immediately unplug the power cord from the power socket, taking all the usual precautions, and then contact your dealer.

• Switch off the power and disconnect the power plug (by pulling on the plug and not the cable) if any one of the following situations occur:

– You spill something on the equipment. – You suspect the equipment needs maintenance or repair. – The equipment cover is damaged. – The main cable or the socket is damaged.

Warning

• Protect the equipment from any humidity (rain, snow, etc.).

• When disconnecting the mains cable from the wall socket, always pull on the plug (and not the cable).

• Ensure that paper clips, staples and other small metal parts do not fall into the machine.

• Take care not to cut yourself when working inside the machine to remove paper jams.

• For environmental reasons, do not dispose of the machine at a household waste collection point.

Power supply

The plug must remain near the appliance and easily accessible.

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Environment

Preserving the environment is an essential concern of the manufacturer. The manufacturer wishes to operate installations that are environmentally-friendly and has chosen to integrate environmental performance in the whole life cycle of its products, from manufacture to installation, use and elimination.

Safety

Packaging

The presence of the logo (green point) means that a contribution has been paid to an approved national body, for improving packaging recovery and recycling infrastructures. To facilitate recycling, please respect the sorting rules in place locally for this type of waste.

The product

The crossed bin symbol on the product indicates that it belongs to the electric and electronic equipment family. As such, European regulations require that it be collected selectively:

 At distribution points in the event an equivalent item of equipment is purchased.  In collection points available locally (household waste facility, selective collection, etc.).

In this way, you participate in the reuse and recovery of Waste Electrical and Electronic Equipment which may have potential effects on the environment and human health.

Energy saving and Energy Star

EU legislation on energy conservation: Your machine consumes less than 0.5 watts in standby mode, and thus complies with European Commission

Regulation No 1275/2008 of 17 December 2008 implementing the European Parliament and Council Directive 2009/ 125/EC as regards the Eco-design requirements for the power consumption in standby mode for electrical and electronic office equipment.

Power consumption is one of the main environmental impacts of electronic products. You can reduce your energy consumption by adjusting your product's standby options (see section “Standby” en page 24).

The international ENERGY STAR® programme aims at promoting the development and awareness of low-consumption office equipment. As an ENERGY STAR® partner, Sagemcom Documents SAS has determined that this product meets the ENERGY STAR® directives in terms of energy savings. After a period of inactivity of adjustable duration, your device will automatically switch to power saving mode.

Registered trademarks

Given the permanent evolution in technology, Sagemcom Documents SAS reserves the right to change the technical characteristics indicated for this product at any time, without prior notice, and/or to interrupt the production of this product. Sagemcom is a registered trademark. All other brands or product names mentioned as examples or for information are the registered trademarks of their respective owners. The information contained in this manual is subject to change without notice.

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Presentation of the machine

Description of the machine

Front view

Back view

1 Service button is used to scroll the different

choices or options

2Led

Green to indicate a normal condition Red to indicate an error condition Orange to indicate a boot condition

3 LCD screen 10 Master USB connector (USB key)

4 Paper thickness switch 11 Not used

5 Input paper tray 12 LAN connector

6 These buttons, one on either side of the machine,

are used to open the machine.

7 Button to cancel the operation in progress 14 Power cable connection

111213

8 Button to validate the operation in progress

9 Output paper tray

Setup button is used to activate the WPS pairing mode of the Wi-Fi.

1 - Presentation of the machine

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Description of the LCD screen

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The LCD screen displays the following:

1 - Presentation of the machine

1 Scanned sheet counter

2 Icon indicating the status of the network cable connection

with the Internet box. Off: no connection Flashing: connecting Steady: connection established

3 Icon indicating the status of the Wi-Fi connection with the

Internet box. Off: no connection Flashing: connecting Steady: connection established

4 Icon used during the Internet connection phase.

5 Icon used during the service provider site connection phase.

6 Icon indicating the service provider services status.

Off: no service enabled Flashing: downloading of the list of services Steady: services enabled and available to the user Rotating: documents being sent

7 Line used to display machine messages up to 16 characters

long. When messages are longer than 16 characters, they are scrolled on the screen.

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Installation

Packaging contents

The packaging contains the components listed below:

2 - Installation

1 A machine

2 A mains power supply unit

3 A power cable

4 A network cable

5 An installation guide

6 A safety instructions

Installing the machine

1 Unpack the machine and remove all protective shims, as illustrated in the installation guide. 2 Install the machine in a suitable place respecting the safety instructions described in the section Safety [ 5]. 3 Unfold the document input and output trays.

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Starting up the machine

WARNING

Before connecting the mains cable, you must consult the Safety Instructions [

1 Take the power supply and power cord supplied. 2 Always first plug in the mains adapter cord into your machine (1), then the power cord into the mains adapter (2)

2 - Installation

and finally the power cord into the power socket (3). If you do not make the connections in this order, you expose yourself to the risk of an electric shock.



5].

WARNING

The mains cable is used to disconnect the machine from the power supply. As a precaution, the mains power socket must be located near the machine and easily accessible in the event of danger.

The machine starts and if it is the first time it is switched on, the user is prompted to select the interface language.

3 Use the key to scroll through the available languages and the key to select the desired language. 4 Connect your machine to your Internet box. Refer to the Network connection section.

0.0

Network connection

The machine can be connected to the network by a network hard-wired cable or through a wireless (Wi-Fi) connection. Use the procedure below appropriate to the type of connection you want.

WARNING

when switching on the machine for the first time, you must have a computer connected to the same network as the machine to activate the provider services

The connection always takes place in four steps. The various steps are represented by icons displayed on the screen. These steps are as follows:

• Step 1: connecting the machine to the Internet box (via a network cable or through a Wi-Fi wireless connection).

When the operation is successful, the icon is displayed for the network cable or the icon for the Wi-Fi

connection

• Step 2: connection to the Internet. When the operation is successful, the icon is displayed.

• Step 3: logging on to the Service Provider’s website. When the operation is successful, the icon is displayed.

• Step 4: access to services. When the operation is successful, the icon is displayed, and the machine is then ready for use. This step requires a manual step the first time the machine is switched on.

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Wi-Fi wireless connection (WPS)

WHEN READY

CODE : xxxxxx

To connect your machine using the Wi-Fi wireless network (WPS), follow these steps:

1 Set the machine to WPS association mode by pressing the Setup button on the back of the machine.

2 Set Internet box to WPS association mode. For further information, refer to the Internet box manual. 3 The connection steps take place successively. 4 When the machine is switched on for the first time, a software updating operation can start automatically (see

the section “Maintenance menu”, page 28). Do not turn the device off during this operation, as it might not restart. Once the software has been updated, the following messages are displayed alternately on the LCD screen:

2 - Installation

PAIRING NEEDED

5 Press the key, the following messages are displayed alternately on the LCD screen:

PAIRING...

6 Log onto the service provider's website from your computer and go to your machine's settings page.

Depending on your service provider, you may have to enter a pin code in a field. If this is the case, please enter the code value displayed on your machine as this pin code. To complete the pairing process, in all cases press the web page "pairing" button. Note that you have 1 minute from the onset of pairing on your machine to complete the pairing process on your service provider's website. If this period is exceeded, you will need to repeat the complete pairing procedure.

7 Once pairing is complete, the machine is ready for use and the screen shown below is displayed

SERVICE - 1

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Connection via a network cable

PAIRING NEEDED

PAIRING...

WARNING

ONLY CONNECT THE MACHINE TO AN ETHERNET LAN THE WIRING OF WHICH DOES NOT GO OUTSIDE THE BUILDING AND IS NOT SUBJECT TO EXTERNAL SURGES.

Remark: the network cable connection takes priority over the Wi-Fi connection.

2 - Installation

To connect your machine, follow these steps:

1 Connect the network cable supplied between your machine and your Internet box.

2 The connection steps take place successively. 3 When the machine is switched on for the first time, a software updating operation can start automatically (see

WHEN READY

4 Press the key, the following messages are displayed alternately on the LCD screen:

CODE : xxxxxx

5 Log onto the service provider's website from your computer and go to your machine's settings page.

6 Once pairing is complete, the machine is ready for use and the screen shown below is displayed

SERVICE - 1

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Advanced connections

PAIRING NEEDED

WHEN READY

If you do not have Wi-Fi (WPS) or if your network is connected to the Internet through a proxy or more generally, if the Wi-Fi or the network cable connection failed, please use the configuration method below.

WARNING

To configure these types of connection, you need a computer connected to your machine with the network cable supplied.

To configure the advanced connection settings, you have to log on to the machine’s embedded website.

Wi-Fi connection without WPS

To connect to the Internet box using a Wi-Fi connection without WPS, follow these steps:

1 Connect your machine to your computer using the network cable supplied. Note the IP address displayed on the

machine’s LCD screen. This operation may take up to 1 minute. To display the IP address, you can also use the “Maintenance menu”, page 28.

2 Open a web browser on your computer and enter the IP address as follows: http://machine’s adresseIP (IP

address displayed on the LCD screen). L’interface web s’affiche.

3 Enter your user name (default user) and password (default user) and then click on Login.

2 - Installation

4 Click the Network Search button in the Wi-Fi menu to display the available networks. 5 Select your network from the list and click on Network Access. 6 Your Internet box's most secure type of encryption is displayed in the Encryption field. It is recommended not to

change the proposed value. Click the OK button. This information is available on the Internet box.

7 Leave the DHCP option enabled and click OK. 8 Once the settings have been made, click Logout to exit the web interface. 9 Unplug the network cable from your machine. 10 The connection steps take place successively. 11 When the machine is switched on for the first time, a software updating operation can start automatically (see

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12 Press the key, the following messages are displayed alternately on the LCD screen:

PAIRING...

CODE : xxxxxx

13 Log onto the service provider's website from your computer and go to your machine's settings page.

Depending on your service provider, you may have to enter a pin code in a field. If this is the case, please enter

2 - Installation

the code value displayed on your machine as this pin code. To complete the pairing process, in all cases press the web page "pairing" button. Note that you have 1 minute from the onset of pairing on your machine to complete the pairing process on your service provider's website. If this period is exceeded, you will need to repeat the complete pairing procedure.

14 Once pairing is complete, the machine is ready for use and the screen shown below is displayed

SERVICE - 1

Connection with advanced settings

This paragraph is intended for advanced users who need to install the machine on a network with specific characteristics, for example to use a fixed IP address. These specific settings can be configured on the embedded web interface, in the LAN and Wi-Fi menus in particular.

To configure the machine’s settings, follow this procedure:

1 Connect your machine to your computer using the network cable supplied. Note the IP address displayed on the

machine’s LCD screen. This operation may take up to 1 minute. To display the IP address, you can also use the “Maintenance menu”, page 28.

2 Open a web browser on your computer and enter the IP address as follows: http://machine’s adresseIP (IP

address displayed on the LCD screen). The web interface is displayed.

3 Enter your user name (default user) and password (default user) and then click on Login.

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4 Configure the settings according to your needs. The screen below gives an example of how to configure LAN

settings. There is also a similar screen in Wi-Fi menu for configuring Wi- Fi settings.

2 - Installation

5 If your network is connected to the Internet through a proxy, check the Use a proxy server box and then fill in

the proxy settings. The screen below gives an example of how to configure LAN proxy settings.

6 Once you have finished, click Logout to exit the web interface.

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Using the machine

Thick Mode

Standard Mode

Loading documents

The scanner can scan original documents containing one or more sheets. You can load up to twenty 80 g/m² sheets in the feeder.

Accepted formats

• A5, A4, Letter, Legal and other format complying with the following conditions:

• Length between 50 mm and 356 mm.

• Width between 50 mm and 229 mm.

• Paper weight of between 50 and 110 g/m² in standard mode.

Recommendations for use

• Do not load documents with different paper sizes or weights.

• Unfold sheets, remove staples and paper clips and separate sheets, sliding them over each other before inserting the documents into the automatic feeder.

• Do not insert the following types of documents:

- Wrinkled or folded paper

- Torn paper

- Crumpled paper

To load your documents, follow these steps:

1 Depending on the document(s) to be analyzed, select the Standard or Thick mode.

3 - Using the machine

CAUTION

The standard mode allows you to place up to 20 pages in the feeder. It is recommended to separate your pages and make sure that none of them are stapled.

2 Spread the paper guides as far apart as possible.

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3 Place your documents in the scanner feeder then move the paper guides up against the document.

3 - Using the machine

Use of services

To find out about the services offered, see you service provider's literature. To scan your documents, follow these steps:

1 Load the sheets to be scanned taking into account the instructions given in the Document loading section.

2 Press the key to select the desired service.

3 Once the service is selected, press the key to start the operation.

If the number of sheets of paper does not correspond to the number of sheets indicated on the display or if you

want to cancel the sending, press the key.

4 When your document has been processed by your service provider, the 2-digit counter is decremented by num-

ber of sheets the scanned document contains. For example, if the counter is set to 0 before the document is scanned, the counter returns to 0 after processing by the service provider. Your service provider may display a message on your machine after processing your document. This may either

be an error message that requires the key to be pressed to confirm or an informational message that stays on the screen for a given time.

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Using tree structure services

Group 1

Subgroup 21

Service 2212

Depending on your service provider, the services may be organized as a tree structure. This allows you for example to group similar services together.

Contact your service provider to find out about the tree structures provided. The names (Group, Subgroup, Service, etc.) presented below are given by way of example.

Tree structure example:

Level 1

Level 2

Group 1

Service 1

Service 2

Service 3

Level 1

Level 2

Level 3

Level 2

Level 3

Group 2

Subgroup 21

Service 2211

Service 2212

Subgroup 22

Service 2221

Browsing through the tree structure

To browse through the tree structure at the same level (e.g. Group 1, Group 2, etc.), press the .

To go down a level, press .

To move up a level, press .

Level information

To indicate that you are at the lowest level in the tree structure, an arrow on the right is displayed alternately with .

3 - Using the machine

To indicate that you are at an intermediate level in the tree structure, two arrows are displayed on the right and left.

To indicate that you are at the lowest level in the tree structure, an arrow on the left is displayed alternately with .

Once the service is selected, press the key to start the operation.

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Multiple service providers

Level 1

Level 2

Level 3

Level 2

Level 3

Service 21

Offer 2

Service 3

Service 2

Service 1

Operator 1

Service 12

Service 11

Offer 1

Operator 2

Level 1

Level 2

Your machine can manage several service providers and/or offers. The name of your service providers is displayed at the top of your tree structure. This allows you to switch from one service provider to another quickly.

3 - Using the machine

Pairing

To access your new service provider or a new contract for the first time, you have to carry out a pairing process. Your service provider will have provided you with the procedure for connecting to its services.

To start a pairing process, press and hold down until PAIRING is displayed on the screen. Press and follow the instructions that are displayed. You can also use the MAINTENANCE menu to initiate a pairing process. See the menu on page 28.

Termination

You have changed your service provider or offer and want to remove the settings of your previous service provider or offer from your machine.

If you have trouble removing these data, contact your old service provider to obtain the information required.

To start a termination process, press and hold down until PAIRING is displayed on the screen. Press , select

the TERMINATION menu, press and follow the instructions that are displayed. You can also use the MAINTENANCE menu to initiate a termination process. See the menu on page 28.

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Scanning to a USB flash drive

Depending on your service provider, scan services to a USB flash drive may be available on your machine. This feature allows you to carry out additional local scans, for example, if no Internet connection is available.

1 Insert a USB flash drive into the back of your machine. The USB flash drive must be formatted for FAT16 or

FAT32.

2 Specific scan services to a USB flash drive have appeared in the list of services. Press the key to select the

desired service.

3 - Using the machine

3 Once the service is selected, press the key to start the operation. If the number of sheets in the document

does not correspond to the number of sheets indicated on the display or if you want to cancel the scan, press

the key.

CAUTION

During the processing of documents, your machine displays "DON'T DISCONNECT MEDIA". During this phase, do not remove the USB flash drive from the machine otherwise you will not be able to access its contents later.

4 Your locally scanned documents are stored in a "Scan" folder located in the root folder of the USB flash drive.

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Web interface

The web interface allows you to view, configure and customize the machine’s settings. To access the web interface, you need:

• to have a computer connected to the same network as the machine or connected to the machine directly with the cable supplied

• to know the machine’s IP address

To connect to the machine’s web interface, follow these steps:

1 Connect your machine to your computer or to the network using the network cable supplied. Note the IP address

displayed on the machine’s LCD screen. This operation may take up to 1 minute. To display the IP address, you can use the “Maintenance menu” page 28.

2 Open a web browser on your computer and enter the IP address as follows: http://machine’s adresseIP (IP

address displayed on the LCD screen). The web interface is displayed.

3 Enter your user name (default user) and password (default user) and then click on Login.

4 - Web interface

4 The web interface includes two tabs:

The Status tab which is used to view the machine’s information.

Item Description

Connection status Information about the status of the machine and the

connection.

Identification Machine-related information:

Name Serial number IP address Netbios name Software version

Usage Information about the memory used and the total number of

sheets scanned by the machine.

The Settings tab which is used to view and/or change the machine’s settings.

Item Description

Information Menu Is used to change the machine’s interface language.

System Config. Menu Is used to configure the idle time after which your machine

automatically switches over to power saving mode: 15 min, 1 h, 5 h, 13 h or 25 h. Default setting: 25 h (see section “Standby” page 24).

LAN LAN connection settings.

Wi-Fi Wi-Fi connection settings.

Maintenance menu Menu used to reset the machine with the factory settings.

Firmware upgrade Menu used to update the machine’s software.

to the web interface.

5 Once you have finished, click Logout to exit the interface.

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Standby

The power saving time allows you to configure the idle time after which your machine automatically switches over to power saving mode. In this mode, your machine's power consumption is minimal (less than 0.5 W) the display is off, and only the green LED flashes. Pressing a button or inserting a document in the feeder wakes up your machine: it will be available again after an initialization time of twenty seconds.

CAUTION

1 - Your machine will not go into standby mode if there is a fault or a sheet is present in the feeder.

4 - Web interface

Depending on your machine's user profile, you can, for example, set the power saving time as follows:

1 15 minutes: you use your machine occasionally and you want to consume the least possible power. 2 5 hours: you use your machine every day; it will switch to standby mode after your day's work. 3 25 hours: you use your machine intensively every day and want it to be always available immediately. In this

configuration, your machine switches over standby mode on weekends.

2 - To reduce power consumption regardless of the power saving time, the display of your machine is no longer lit after an idle time of 10 minutes. Pressing a button or inserting a document in the feeder will turn it on instantly.

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Maintenance and incidents

Maintenance

General information

Caution

For your safety, you must read the safety instructions in the chapter Safety [5].

In order to maintain your machine in good working order, it is recommended to periodically clean the inside. Normal use of the machine, requires the following rules to be respected:

WARNING

Firstly, disconnect the mains power cable and all interface cables. Ensure that no water or detergent enters the machine, or it may be damaged or cause electrocu-

5 - Maintenance and incidents

• To clean the machine, use a soft cloth.

• Never spray detergent directly onto the machine as it may infiltrate the vents and damage internal circuits.

• To clean the machine, avoid using abrasive or corrosive solvents or products containing solvents (alcohol or benzene).

• Always start by applying the cleaning product (mild detergent) to a small surface of the device to check the result.

• Never use abrasive or rough cloths (steel wool or plastic).

• Never try to lubricate the machine.

• Never try to dismantle the machine.

tion.

Cleaning

The presence of dust, dirt and paper debris on the external surfaces and inside the machine may hinder its operation. We recommend you clean it regularly.

You can obtain cleaning wipes dampened in isopropyl alcohol, part number 189724942, from our Customer Service (tel: 01 30 17 98 91).

Cleaning the outside of the machine

Clean the outside of the machine using a soft cloth moistened with neutral household detergent.

Use a soft damp to clean the machine. Never use abrasive materials or corrosive detergents.

Cleaning the scanner panes

To clean the scanner panes, follow these steps:

1 Turn the machine off by unplugging the power cord from the wall socket. 2 Open the scanner cover by pressing the buttons located on the left and right.

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3 Clean the two analysis windows (A) and (B) with a soft, lint-free cloth moistened with isopropyl alcohol or mild

detergent.

4 Close the scanner cover. 5 Plug the power cord into the wall socket to turn the machine on.

Cleaning the separation pad and rollers

The accumulation of paper dust and other debris on the rollers may cause paper feeding problems. To clean the separation pad and rollers, follow these steps:

1 Turn the machine off by unplugging the power cord from the wall socket. 2 Open the scanner cover by pressing the buttons located on the left and right. 3 Clean the paper feeding rollers (A) using a soft, lint-free cloth dampened with isopropyl alcohol.

To clean the rollers, rotate them in the same direction as the normal paper transport.

5 - Maintenance and incidents

4 Clean the pad (B) with a soft, lint-free cloth moistened with isopropyl alcohol or mild detergent. 5 Close the scanner cover. 6 Plug the power cord into the wall socket to turn the machine on.

Removing paper jams

In the event of paper jam, follow these steps:

1 Open the scanner cover by pressing the buttons located on the left and right. 2 Remove the paper causing the jam without tearing it.

3 Close the cover of the sheetfeed scanner.

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Several sheets of paper taken at the same time

If your machine takes several sheets of paper at the same time, make sure that:

• the selector is not set to "Thick mode"

• there are not more than 20 sheets of standard paper weight in the feeder,

• the set of documents does not contain sheets of different size or weight,

• you have unfolded sheets properly and removed staples or paper clips.

It is recommended to separate the sheets to be scanned by sliding them over each other, especially if they were folded or stapled.

Error messages

The section below describes any error messages you may encounter and the corrective steps you can take to solve them.

If the suggested corrective action does not solve the problem, contact your Internet Service Provider.

Message Description/Action

5 - Maintenance and incidents

PAIRING

ERROR

SET LOCAL IP

WITH ETH CNX

NO INTERNET

LIMITED CNX

CONNECT LAN

OR PRESS SETUP

NO FRONTAL CNX

REMOVE DOCUMENT

MEMORY FULL

MEDIA FULL

MEDIA MISSING

WRONG MEDIA

This message may be the result of incorrect synchronization with the Internet Service Provider’s website. Perform the pairing procedure again.

This message is displayed after a Wi-Fi connection attempt. The Internet box is not configured for DHCP. A fixed IP address has to be assigned to the machine through the embedded website.

The Internet box must have an Internet connection problem. Check the connections and settings of the Internet box. (see section “Connection with advanced settings” page 16).

The unit has not received a valid IP address. It has been assigned a default IP address. The Internet box may not have been configured for DHCP. The machine then needs to be assigned with a fixed IP address from the ISP's website (see section “Connection with advanced settings” page 16).

If this message is displayed after an initial WPS connection attempt, it means that your Internet box is not WPS compatible. You have to use a LAN connection or use a Wi-Fi connection without WPS (see section “WiFi connection without WPS” page 15).

The Internet Service Provider’s website is down or the Internet Service Provider’s website address has changed; contact your Internet Service Provider.

If this message is displayed during a scan, make sure that the machine is placed on a flat horizontal surface and that the paper feed is not hindered or obstructed by any object.

The memory of your machine is full and not all the pages can be stored. Scan your document again once all pending documents have been sent. If the problem persists, your document contains too many pages and you will have to scan it in several stages.

This message may be displayed during scanning on an USB flash drive. Your flash drive does not have enough free space to save the file. Free up space on the flash drive and repeat the operation.

This message may be displayed during scanning on an USB flash drive. Your flash drive was removed just before the start of the scan. Please leave the flash drive inserted in your machine until the scan is completed.

This message may be displayed during scanning on an USB flash drive. Your flash drive is not supported. Please only use a USB flash drive formatted for FAT16 or 32.

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An error occurred when saving your settings on the flash drive. Please

SAVING ERROR

NO FILE FOUND

RESTORE ERROR

repeat the operation using a properly formatted flash drive with enough free space and do not remove it until the operation is completed.

Your machine did not find the file on your flash drive containing the settings to be restored.

An error occurred while restoring your settings from the flash drive. Please repeat the operation using a properly formatted flash drive containing the settings file to be restored and only remove it when the operation is completed.

Error code

Error codes are provided during the use of the machine to help you solve any problems that may arise during its use.

Error codes Description / Solution

The LED is red and the

ERR01

button is flashing.

The LED is red and the

ERR02

button is flashing.

The LED is red and the

ERR03

button is flashing.

The LED is red and the

ERR04

button is flashing.

Problem during transmission.

Press , reload the document to be scanned and try again.

The document could not be sent to your service provider.

Press , reload the document to be scanned and try again.

The document was not sent to your service provider due to an incident during sending (power failure).

Press , reload the document to be scanned and try again.

The service with your service provider has been cancelled.

Press , reload the document to be scanned and try again.

5 - Maintenance and incidents

Maintenance menu

The maintenance menu is a hidden menu that can be displayed through a key combination. This menu allows the following operations to be carried out:

• run the machine pairing,

• check the software version,

• check the machine’s IP address,

• update the software,

• perform a calibration,

• change the interface language,

• restore the default configuration (factory settings),

• delete a provider,

• restore the settings previously saved on a USB flash drive,

• save the settings on a USB flash drive.

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To access the maintenance menu, follow this procedure:

1>PAIRING

1 Simultaneously press the , and Setup keys (key located on the back of the machine). The order in

which the first 2 keys is pressed is not important, but the Setup key must be the last key pressed in the sequence. The following screens are displayed alternately:

MAINTENANCE MENU

2 Use the key to scroll through the menus and the key to confirm your selection.

Menu Description

PAIRING Is used to run the machine pairing.

Is used to display the software version. To display the software version, follow these steps:

5 - Maintenance and incidents

VERSION

IP ADRESSE Is used to display the machine’s IP address.

FW UPDATE

1 Once the VERSION menu is displayed, press the .

The software version is displayed.

2 Press to display the build number.

3 Press to display the bootloader version.

4 Press to display the kernel version.

Important: This menu is only displayed when the machine is connected to the Internet. Is used to check whether a new software version is available. To check whether a new software version is available, follow these steps:

1 Once the FW UPDATE menu is displayed, press . 2 When the message UPDATE CHECKING is displayed,

press .

3 When a new software version is available, it is downloaded and

installed automatically. Do not turn the device off during this operation, as it might not restart.

4 Once the software has been installed, the machine restarts.

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Is used to calibrate the scanner. This operation may be necessary when the quality of the scanned pages is not good enough. Two calibration options are available. It is recommended to use the internal calibration option. To carry out a calibration, follow these steps:

1 Once the CALIBRATION menu is displayed, press the .

CALIBRATION

2 Select INTERNAL or WHITE PAPER by pressing .

3 If INTERNAL, confirm the operation by pressing and fol-

low the instructions displayed on the screen.

If WHITE PAPER, Insert a blank page (width 216mm) in the

scanner and press the and follow the instructions displayed on the screen. Once the operation is completed, a message is displayed on the LCD screen.

LANGUAGE Is used to change the interface language.

FACTORY RESET Is used to restore the default configuration.

Restores the settings present on the connected USB flash drive. This menu is only present if a USB flash drive is connected to the machine.

1 Insert a USB flash drive the right way round into the connector

at the rear of the machine.

2 Once the RESTORE SETTINGS menu is displayed,

press .

RESTORE SETTINGS

3 Confirm by pressing . 4 Do not remove the USB flash drive under any circumstances. 5 After saving, RESTORE SETTINGS is displayed on the screen

again.

6 Remove the USB flash drive.

When you have several machines, this allows you to create a settings file according to your choice and install this file on all your machines.

Saving settings on the connected USB flash drive. This menu is only present if a USB flash drive is connected to the machine.

1 Insert a USB flash drive the right way round into the connector

at the rear of the machine.

SAVE SETTINGS

2 Once the SAVE SETTINGS menu is displayed, press .

Do not remove the USB flash drive under any circumstances.

3 After saving, SAVE SETTINGS is displayed on the screen

again.

4 Remove the USB flash drive.

5 - Maintenance and incidents

3 To exit the maintenance menu, press . The machine automatically exits the maintenance menu after 30 sec-

onds if no key is pressed.

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Software updating

xx % INSTALLING

xx DON'T SWITCH OFF

The software is automatically updated, and the machine periodically checks whether a new software version is available.

Warning

Never unplug the machine during the software update

When a new software version is available, The green LED is off and the red LED flashes. The machine downloads and installs the software. This procedure is performed in two stages.

1 First stage: downloading from 0 to 50%

The following messages are displayed on the screen alternately.

xx % DOWNLOADING

5 - Maintenance and incidents

2 Second stage: installation from 51 to 100%

The following messages are displayed on the screen alternately.

Once the software is installed, the machine restarts automatically.

xx DON'T SWITCH OFF

Machine recovery

If your machine no longer starts when you turn it on, or its LED is illuminated steadily in orange and the LCD screen seems frozen, this means that your machine's software is probably corrupted. This situation may occur if the power to your machine was inadvertently disconnected during the software update.

You can restore your machine to its original condition by carrying out the recovery procedure described below. Note that the on-screen messages are in English regardless of your machine's language setting.

Warning

This procedure should only be used if your machine no longer starts. Indeed, at the end of the recovery procedure, your machine's settings are reset to their default value, and you will have to reconfigure them (language, network connection settings, etc.)

1 Go to the Sagemcom support site (support.sagemcom.com), choose your country and find your machine in the

"scanners" section. On your product's home page, select the "Software/Drivers" section. Download the file whose name starts with "fw_" and save it on a USB flash drive in the root directory.

2 Unplug the power cord from your machine. Press the Setup button on the back of your machine and while press-

ing the Setup button, reconnect the power cord to your machine.

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3 Your machine starts in recovery mode and displays the following messages on the screen alternately:

Recovery process

Insert USB stick

Recovery process

Press

xx % WRITE PACKAGE

xx DON'T POWER OFF

OK End of Recovery

OK Remove USB stick

4 Insert the USB flash drive on which you have saved the downloaded software file, into the back of your machine.

After a few seconds, your machine displays the following messages on the screen alternately:

5 Then press the button. The software checking process starts, the red LED flashes and your machine then

displays the following messages on the screen alternately:

5 - Maintenance and incidents

- xx indicates the percentage of the software file written to memory.

- Do not disconnect your machine during this writing to memory.

6 When the memory write process is completed, your machine displays the following messages on the screen al-

ternately:

7 Then remove your USB flash drive. 8 Your machine restarts and you then only have to reconfigure any language choices and network connection set-

tings you may have made.

Packing and transporting the machine

If you need to transport the machine, always use the original package. If the machine is not properly packed, the warranty may be cancelled.

1 Unplug the power cord from the wall power socket. 1 Disconnect all the cables connected to the machine.

Warning

Make sure to keep the cables and the power cord so that you can reconnect your machine again later.

2 Close the covers. 3 Place the machine in its packaging and pack it in its original carton with all the original packing bracing. 4 Close the carton and seal it with adhesive tape.

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Frequently asked questions

1- Your machine's website cannot be accessed

Except in cases of WPS Wi-Fi Internet and DHCP Internet via a direct LAN, case of Internet through a proxy, for example, the Wi-Fi or LAN settings must be configured on the machine's website.

First, note the machine's IP address by entering the maintenance menu.

To do this, interconnect the PC and the machine directly using the LAN cable supplied with the machine. Then enter the machine's IP address in the browser address bar.

If another device connected to the PC also uses an Apipa address (169.254.xx), for example, the machine's website may not be displayed in the browser. To solve this problem, temporarily disconnect the other devices from the PC for the time needed to carry out the setup on the machine's website.

2 - Your machine's Internet connection via a proxy does not work

The machine only supports the HTTP 1.0 and 1.1 proxies with the following authentication types: BASIC, DIGEST and NTLM.

For all other authentication types (e.g. KERBEROS, NEGOTIATE, etc.), the machine cannot connect to the proxy through a login/password.

5 - Maintenance and incidents

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Characteristics

Physical characteristics

Dimensions (trays folded) : Width: 303 mm

Depth: 163 mm Height: 109 mm

Weight: Approx. 2,2 kg

Electrical and environmental characteristics

Power (see identification plate): 220V-240V AC / 47Hz~53 Hz

Electric consumption:  ≤ 0,5 W on standby

 ≤ 15 W on average during scanning

Admissible ambient temperature:  Operating: 10 °C to 32 °C with maximum difference of 10 °C per

hour.

 Storage: -20 °C à 40 °C with maximum difference of 10 °C per

hour.

Admissible humidity: 20 % to 80 % RH (without condensation) with maximum difference of

10 % per hour.

Scanning characteristics

Type: Dual side colour scanner

Document sizes accepted: Width : between 50 mm and 229 mm

Lenght : between 50 mm and 356 mm

Paper weight of accepted documents in Standard mode:

Documents accepted in Thick mode: up to Legal size: from 0.08 mm to 0.2 mm

Colour depth: 24 bits

Optical resolution: 600 dpi

Automatic feeder capacity: 20 sheets (80 g/m²)

Output tray capacity: 20 sheets

Recommended use: 20 000 pages

50 to 110 g/m²

up to 110 x 220 DL Envelope format: up to 0.76mm Credit card: up to 1.4mm

6 - Characteristics

Connectivity

LAN: Ethernet 10 BaseT/100 BaseTx

Wi-Fi Wi-Fi 802.11 b-g-n

USB port:  1 x USB 2.0 master port (USB memory key reader FAT16 and 32)

Consumable specifications

Reference paper: Xerox Premier A4 (80g/m2)

These specifications may be changed, with a view to their improvement, without notice.

Infrastucture mode

With encryption:

 WEP 64/128 bits  WPA/WPA-2 with TKIP  WPS (easy pairing)

DAS : 0,00608 W/kg

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253553232A

05/2013

Sagemcom Documents SAS

250, route de l'Empereur

92848 Rueil-Malmaison cedex - FRANCE

www.sagemcom.com

All rights reserved. The information and specifications included are subject o change without prior notice. Sagemcom Documents SAS tries to ensure that all information in this document is correct, but does not accept liability for error or omission. Non contractual document. All trademarks are

registered by their respective owners. Simplified joint sock company - Capital 8.479.978 Euros - 509 448 841 RCS NANTERRE.

SAGEMCOM IB1100E User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual