Sagem Communication closely follows all technological changes and is continually striving to
improve its products for the benefit of its customers. It therefore reserves the right to change its
documentation accordingly without notice.
All the trade marks mentioned in this guide are registered by their respective owners:
- SAGEM F@st™ is a registered trade mark of. Sagem Communication,
- Windows
TM
and Internet Explorer
TM
are registered trade marks of Microsoft Corporation,
- Apple and MacOS are registered trade marks of Apple Computer Incorporation.
- SAGEM is a registered trade mark of SAFRAN group.
Contents
Pages
Contents0-1 and 0-2
1. Introduction1-1
1.1 Overview1-3
1.2 System requirements1-5
2. Connecting the SAGEM F@stTM 800 / 8402-1
2.1 Connecting the SAGEM F@st™ 800 / 840 modem2-2
2.1.1Connecting the SAGEM F@st™ 8002-2
2.1.2Connecting the SAGEM F@st™ 8402-4
3. Installation in Microsoft Windows3-1
3.1 Installing the SAGEM F@stTM 800 / 8403-2
3.2 Connecting / Disconnecting to / from the Internet3-4
3.2.1Connecting to the Internet3-4
3.2.2Disconnecting from the Internet3-5
3.3 Status information for the SAGEM F@st
3.3.1Checking installation of the SAGEM F@st
TM
800 / 840 modem3-6
TM
800 / 8403-6
3.3.2"Diagnostics" tools3-7
3.4 Uninstalling the SAGEM F@st
TM
800 / 8403-9
4. Installation in Mac OS 8.6 or Mac OS 9.x4-1
4.1 Installing the SAGEM F@stTM 800 / 8404-2
4.2 Connecting / Disconnecting to / from the Internet4-4
Reproduction and communication prohibited without the written permission of Sagem Communication
1.1 Overview
The SAGEM ADSL modem exists in two models :
1 - Introduction
¾ The SAGEM F@st™ 800,
¾ The SAGEM F@st™ 840.
The SAGEM F@st™ 800 modem is designed for Internet connection by the switched analog
telephonic network (PSTN)
The SAGEM F@st™ 840 modem is designed for Internet connection by the integrated service
digital network (ISDN).
In the next sections of this User Guide, we will use the general term SAGEM F@st™ 800/840 to
designate these two modems. However, we will notify you of notable differences every time it
will be necessary.
The SAGEM F@st™ 800 / 840 is an ADSL over ISDN modem used to browse the Internet with
ease at speeds of up to 8 Mbit/s. The modem's purpose is to transmit data between a terminal
(PC or Mac) connected by a USB interface and an Internet Access Provider (IAP), via an ADSL
link.
The SAGEM F@st™ 800 / 840 supports the following encapsulations:
• PPPoA in VCMUX mode,
• PPPoA in LLC mode,
• PPPoE in VCMUX mode,
• PPPoE in LLC mode.
The modem has the advantage of being powered via the USB interface and therefore does not
needs a main power unit or a power cable.
The SAGEM F@st™ 800 / 840 has the following two interfaces:
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Page 1-3
1 - Introduction
Both interface ports are at the rear of the modem casing:
Type B
USB Connector
6-way RJ11
WAN Connector
There are two LEDs on the casing, the lefthand one labeled "AD SL" and the righthand one
"PWR" (see Appendix A - Troubleshooting, for interpreting the LEDs).
Contents of
package
The package in which the SAGEM F@st™ 800 / 840 is supplied
contains
¾ One SAGEM F@st™ 800 / 840 modem
¾ One Type A / Type B USB cable
¾ One RJ11/RJ11 line cable (for SAGEM F@st™ 800 only)
¾ One RJ45/RJ11 line cable (for SAGEM F@st™ 840 only)
¾ One CD-ROM
¾ Two or three microfilters (optional).
Note:This is not an exhaustive list. The package may also contain safety instructions
and other documents.
The CD-ROM contains:
• the Windows and Macintosh drivers for the SAGEM F@st™ 800 / 840 modem.
• the SAGEM F@st™ 800 / 840 modem User Guide in pdf format.
• the Acrobat Reader™ software for reading pdf files.
Incomplete or
damaged
contents
If the package you receive is incomplete or contains damaged
items, contact the Internet Access Provider (IAP) supplying your
SAGEM F@st™ 800 / 840 modem
Reproduction and communication prohibited without the written permission of Sagem Communication
Page 2-1
2 - Connecting the SAGEM F@stTM 800 / 840
2.1 Connecting the SAGEM F@st™ 800 / 840 modem
CAUTION
Do not connect your modem to your computer with the USB cable before you have installed the
drivers from the CD-ROM.
Only use the ADSL line cable supplied with your equipment for the connection to the remote
network :
RJ11 / RJ11 for the SAGEM F@st
RJ45 / RJ11 for the SAGEM F@st
TM
800 (PSTN),
TM
840 (ISDN).
2.1.1 Connecting the SAGEM F@st™ 800
The connections must be made in the following order:
1
Connect one end of the line cable to the telephone socket
2Connect the other end of the line cable to the LINE connector on the modem
If using an input splitter or microfilters, their outputs must also be fitted with RJ11 connectors. If
not, contact your Operator for an adapter or a specific cable.
3
Connect the "flat" connector at one end of the USB cable to one of the type
A USB ports on the computer (or on the HUB if appropriate), marked with
the following symbol:
4Connect the "square" connector at the other end of the USB cable to the USB connector
on the rear panel of the modem, when prompted by the driver installation software.
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Page 2-3
2 - Connecting the SAGEM F@stTM 800 / 840
2.1.2 Connecting the SAGEM F@st™ 840
The connections must be made in the following order:
1
Connect the RJ45 connector of the cable to the input splitter
2Connect the RJ11 connector of the cable to the LINE connector on the modem
If using an input splitter or a microfilter, their outputs must also be fitted with RJ45 connectors.
If not, contact your Operator for an adapter or a specific cable.
3
Connect the "flat" connector at one end of the USB cable to one of the type
A USB ports on the computer (or on the HUB if appropriate), marked with
the following symbol:
4Connect the "square" connector at the other end of the USB cable to the USB connector
on the rear panel of the modem, when prompted by the driver installation software.
Connecting analog terminals
An input splitter is required when using the SAGEM F@st™ 840 and analog terminals on the
same telephone line.
TELEPHONE
Analog Signal
FAX
FAX
ISDN
U
SPLITTER
S
NT
Analog Signal
Analog + ADSL Signals
SAGEM F@stTM 840
Your Operator will tell you how many analog terminals can be connected.
Reproduction and communication prohibited without the written permission of Sagem Communication
Page 3-1
3 - Installation in Microsoft Windows
The procedures for installing, checking installation and uninstalling described
below have been carried out arbitrarily using Windows XP. There may be slight
differences when installing in other Windows operating systems (98FE, 98SE, ME
and 2000).
3.1 Installing the SAGEM F@stTM 800 / 840
1
Insert the CD-ROM in the appropriate
drive on your computer; the screen
opposite appears.
Click "Install the modem".
Note:If this screen does not appear, from the Start menu, select Run, and then enter:
"<CD-ROM drive letter> :\autorun.exe (for example e:\autorun.exe)
then click OK.
This allows your computer to run installation.
2
After the files have been copied to the
hard disk in your computer, the
following screen appears.
Connect the USB cable to the
SAGEM F@st
the USB connector on the rear panel.
3
Windows then proceeds to install the various software components. Please wait until an
end-of-installation message appears or until Windows prompts you to restart your
computer.
TM
800 / 840 modem via
Note:After connecting the modem, in Windows 98 FE or SE, the operating system
may ask for the Windows installation CD-ROM. If so, insert this CD-ROM to
continue installation.
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3.3.2 "Diagnostics" tools
This application lets you monitor the status of the ADSL line.
1After having installed the modem and
connected it to the PC using its USB cable, the
diagnostics icon shown opposite (framed)
appears toward the right end of the task bar at
the bottom of your desktop.
Double-click the Diagnostics icon.
3 - Installation in Microsoft Windows
Note:If the Diagnostics icon does not appear in the task bar, from the Start menu select:
All Programs / SAGEM F@st
This tool is run automatically when Windows is started.
The color of the icon indicates the current status of the modem (see next table)
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Page 3-7
3 - Installation in Microsoft Windows
The meanings of the various fields are explained in the table below.
FieldDescription
DSL status
Line Rate
Data Rate
Line Rate
Data Rate
Green struck
through red
Red
Yellow
Green
Transmit
Receive
Not detected
Not synchronized
Synchronizing
Operational
Upstream or outgoing rate (data sent to the Internet) negotiated by the
ADSL link (in kbit/s)
User's instantaneous transmit rate (in kbit/s)
Downstream or incoming rate (data received from the Internet)
negotiated by the ADSL link (in kbit/s)
User's instantaneous receive rate (in kbit/s)
The computer has not detected the
presence of the modem on one of its
dedicated USB ports
ADSL link not synchronized. A
connection to the Internet cannot be set
up
The computer has detected the
presence of the modem on one of its
dedicated USB ports and ADSL
synchronization is in progress
ADSL link synchronized. A connection
to the Internet can be set up
Version information
Using the right mouse button, click the
diagnostics icon or the title bar of the
diagnostics screen, and then select
"About...". The information screen
opposite appears.
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Page 4-1
4 - Installation in Mac OS 8.6 or Mac OS 9.x
Note: The SAGEM F@stTM 800 / 840 can be installed in the following operation systems:
- MacOS 8.6,
- MacOS 9.x,
- MacOS X (10.1, 10.2 and 10.3),
- MacOS X 10.4 Tiger.
This chapter covers installation in the MacOS 8.6 or MacOS 9.x operation systems
only.
The procedures for installing, Connecting / Disconnecting, checking installation
and uninstalling described below have been carried out arbitrarily in MacOS 9.2.2.
4.1 Installing the SAGEM F@stTM 800 / 840
1
Insert the CD-ROM in the appropriate drive on your computer; an icon appears in the
desktop.
Double-click this icon to show the content of the CD-ROM.
2Double-click on the OS 8.6 - 9.x icon to run the installing program.
3
The following installation screen
appears.
Click
4
The screen opposite appears.
Connect the USB cable to the
SAGEM F@st
the USB connector on the rear panel.
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Page 4-7
4 - Installation in Mac OS 8.6 or Mac OS 9.x
4.3.2 "Diagnostics" tools
This application lets you monitor the status of the ADSL line and configure the
SAGEM F@st
Systems listed at § 1.2 - System requirements.
1After having installed the modem and
connected it to the Macintosh using its USB
cable, the diagnostics icon appears on your
desktop.
Double-click the diagnostics tool icon,
or
Click the triangular icon in the control strip.
2
The diagnostics screen appears.
TM
800 / 840 modem. This application is present on all Operation
In each of the tabbed screens, the bottom right corner has a square icon, the
background color of which indicates the status of the modem (see table below).
In each of the tabbed screens, toward the bottom center, there is a
button. When you make the change, this button becomes
"active". Click this button to register the changes; a window prompting you to restart
appears. Click OK, then restart your computer.
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Page 5-5
5 - Installation in Mac OS X
2In the Show: field, select Ethernet
Adaptor (enx) where "x" is a figure
given to your new network adapter by
the Operating System. The screen
opposite appears
3Select the PPPoE tab; the appropriate
panel appears
4
Check the "Connect using PPPoE"
box
5In the Name field, enter your "Account name"
6
Enter your "Password"
Note :
7
If you wish,
Check the "Save password" box for subsequent users,
Check the "show PPPoE status in menu bar" box (advisable).
8
Click
Your "Account name" and "Password" are delivered to you by your Internet
Service Provider (ISP).
for your entries to take effect.
When connecting for the first time, you must follow the procedure above. For
subsequent connections, simply set up the Internet connection by following steps 9
and 10 below.
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5.2.2 Disconnecting from the Internet
1
On the desktop, double-click the icon
representing your Mac OS X hard
disk. Open the Applications folder
and then double-click the Internet
Connect icon:
The screen opposite appears.
Click the button to
disconnect the modem
5 - Installation in Mac OS X
Note:To show that the procedure has been successful, this screen should show the "Idle"
status and the Connect button.
If you have checked the "Show PPPoE status in menu bar" box (see step 7), you can
also do the following:
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Page 5-9
5 - Installation in Mac OS X
5.3 Status of the SAGEM F@stTM 800 / 840 modem
5.3.1 Checking installation of the SAGEM F@stTM 800 / 840
1
Click the
menu bar, select "SystemPreferences" and then click the
"Network" icon.
The screen opposite appears.
The Location: field should show
ADSL USB PPPoE / PPPoA, except
in the case mentioned § 5.2.1step No1.
If the network port is well set, a
different display is not prejudicial to
the good running of the modem.
(Apple) menu in the
of
The Show: field should display
"Ethernet adaptor (en x)", where "x"
is a number assigned by the operating
system.
If it is not the case, click in the Show:
field and then select that adaptor in
the scroll list.
Select the TCP/IP tab.
In the panel, the Configure: field
should show Using PPP
2Select the PPPoE tab and the panel
opposite appears.
Make sure that the "Connect usingPPPoE" box is checked and that the
"Name" and "Password" fields are
completed.
Reproduction and communication prohibited without the written permission of Sagem Communication
5.3.2 "Diagnostics" tools
5 - Installation in Mac OS X
This application lets you monitor the status of the ADSL line and configure the
SAGEM F@st
listed in section 1.2 - System requirements.
The "ADSL Monitor" diagnostic tool was added to the "Applications" directory on your hard disk
when the modem drivers were installed. You can access it directly by double-clicking the "ADSL
Monitor" shortcut created on your desktop.
The functionalities of this tool are the same as described in section 4.3.2 for MacOS 8.6 and
MacOS 9.x.
TM
800 / 840. This application is present on all the operating systems
Reproduction and communication prohibited without the written permission of Sagem Communication
Page A-1
Appendix A - SAGEM F@st™ 800 / 840 troubleshooting
This appendix is intended to help the user resolve the various fault conditions that may be
encountered when installing or using the SAGEM F@st 800 / 840. The LEDs on the front of the
modem are provided for this purpose.
A.1 Front panel LEDs
The front panel of the SAGEM F@st 800 / 840 modem has two supervision LEDs:
MarkingADSLPWR
Assignment
Color
Continuously
on
Off
Flashing
Presence of WAN accessPresence of power + USB
GreenGreen
ADSL connection set upSAGEM F@st 800 / 840
powered up
ADSL connection not set upSAGEM F@st 800 / 840 not
powered up or not detected
on the USB bus of your
computer (see section A.1.2)
ADSL connection being set up
(see section A.1.1)
_
A.1.1 "ADSL" LED blinking
This indicates that the SAGEM F@st™ 800 / 840 is attempting to connect to the remote
connection DSLAM. The indicator remains in this state while the modem is not connected to an
active ADSL line.
ADSL connection takes less than a minute after connection to the ADSL line.
¾ If, after the connection time, the LED is still flashing:
• Check that the SAGEM F@st™ 800 / 840 is connected correctly to the ADSL line (either
directly or via a splitter or microfilter).
• Check that the miniature RJ11 connector pins are not dirty or damaged.
• Check with your Internet Access Provider (IAP) that ADSL mode is definitely activated on
the telephone line that you want to use.
• Disconnect and then reconnect the USB cable.
• Restart your computer (PC or Mac).
• Check with your Internet Access Provider (IAP) that the ADSL link provided on this line is
compliant with one of the three transmission standards supported by the
SAGEM F@st™ 800 / 840:
Reproduction and communication prohibited without the written permission of Sagem Communication
A - SAGEM F@st™ 800 / 840 troubleshooting
A.1.2 "ADSL" and "PWR" LEDs off
¾ Check that the USB cable is connected correctly to your computer (or to a HUB).
¾ Check that the drivers are correctly installed (refer to the modem status in Windows
(see section 3.3) or in Mac (according to your operation system, see section 4.3 or 5.3)).
Note:If your computer is connected to a HUB, disconnect all connected devices to isolate
your modem.
If no further clue emerges enabling you to solve the problem:
¾ Reinstall the modem in Windows (see section 3.1) or in Mac (according to your operation
system, see section 4.1 or 5.1).
A.1.3 "ADSL" LED off and "PWR" LED on
¾ Check that the line cable is connected correctly to your modem and to the telephone line.
¾ Check with your Internet Access Provider (IAP) that the ADSL service is definitely enabled
on your telephone line.
A.1.4 "ADSL" LED on steady and "PWR" LED on
The modem is synchronized but the PPP link with your Internet Access Provider (IAP) is not set
up. Check:
- that the PPP "user name" and "password" you have entered are those given to you by your
Internet Access Provider (IAP).
- that the VPI / VCI parameters and encapsulation mode are similar to those of your Internet
Access Provider (IAP). If not, contact your Internet Access Provider (IAP).
Reproduction and communication prohibited without the written permission of Sagem Communication
Page B-1
Appendix B - Safety instructions
TM
TM
B.1 Safety instructions
READ THE FOLLOWING
INSTRUCTIONS CAREFULLY
Environment
Maintenance
Power source
Safety levels
¾ The SAGEM F@st™ 800 / 840 must be installed and used inside a
building (for desktop use).
¾ The ambient temperature must not exceed 45°C.
¾ The SAGEM F@st™ 800 / 840 must not be exposed to strong
sunlight or to a strong heat source.
¾ The SAGEM F@st™ 800 / 840 must not be placed in an environment
subject to significant steam condensation.
¾ The SAGEM F@st™ 800 / 840 must not be exposed to water
splashes.
¾ The SAGEM F@st™ 800 / 840 must not be covered.
¾ Do not open the casing. This action is reserved only for qualified
personnel and only when approved by your operator.
¾ Cleaning: Do not use liquid or aerosol-based cleaning agents.
The modem is powered via the USB port on your PC. Check that the
USB cable supplied with the hardware is not damaged (cable and
plugs).
USB portSELV
LINE portTNV-3
1
2
Products bearing this symbol are compliant with EMC regulations and
with the Low Voltage Directive published by the Commission of the
European Communities (CEC).
CE declaration of
conformity
Sagem Communication declares that the SAGEM F@st
product is compliant with the requirements of European directives
1995/5/CE and with the main requirements of directives 89/336/CEE
dated 03/05/1989 and 73/23/CEE dated 19/02/1973.
The CE declaration of conformity for the SAGEM F@st
made in the context of the R&TTE directive.
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Page E-1
Appendix E - Environment
E.1 E 2002/96/CE (EEEW) directive, related to environment
preservation
ENVIRONMENT
Preservation of the environment as part of a sustainable development logic is an essential
concern of Sagem Communication.
Sagem Communication‘s aim is to operate systems safeguarding the environment and
consequently it has decided to integrate environmental performance considerations in the life
cycle of its products, from manufacturing to commissioning, use and disposal.
PACKAGING
The presence of the logo (green dot) means that a contribution is paid to
an approved national organization to improve packaging recovery and
recycling infrastructures.
To facilitate recycling, please respect the sorting rules set up locally for this
kind of waste.
BATTERIES
If your product contains batteries, they must be disposed of at appropriate
collection points.
THE PRODUCT
The crossed-out waste bin marked on the product means that the product
belongs to the family of electrical and electronic equipment.
In this respect, the European regulations require you to dispose of it
selectively:
• At sales points on purchasing similar equipment,
• At the collection points made available to you locally (drop-off center,
selective collection, etc.).
In this way, you can participate in the re-use and upgrading of Electrical Electronic EquipmentWaste, which can have an effect on the environment and health.