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Family Flatbed Inverter Microwave
User Guide
Model Number:
RHVM901
For Customer Services & Spare Parts please call 0345 209 7461
Opening times: Monday - Friday 8am – 8pm & Saturday 9am – 1pm
PLEASE RETAIN
FOR FUTURE REFERENCE
Page 2
CONTENTS
Page(s)
SAFETY INSTRUCTIONS
3-9
ABOUT YOUR MICROWAVE
10-11
PRODUCT INFORMATION
12
UNPACKING THE MICROWAVE
13
PRODUCT OVERVIEW
14
MICROWAVE OVEN INSTALLATION
15-16
CONTROL PANEL
17
HOW TO USE THE MICROWAVE
18-26
COOKING TIPS
27
CLEANING THE MICROWAVE
28
PROBLEM SOLVING
29-32
GUARANTEE & CUSTOMER SERVICES
33
CONNECTION TO THE MAINS SUPPLY
34-35
NOTES
36
DISPOSAL
37
For Customer Services & Spare Parts please call 0345 209 7461
Opening times: Monday - Friday 8am – 8pm & Saturday 9am – 1pm
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SAFETY INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS
READ CAREFULLY AND KEEP FOR FUTURE REFERENCE
WARNING:
• This appliance is intended to be used in the household
and general domestic applications. It is not intended
to be used in industrial or commercial applications.
• This appliance can be used by children aged from 8 years
and above and persons with reduced physical, sensory or
mental capabilities or lack of experience and knowledge
if they have been given supervision or instruction
concerning use of the appliance in a safe way and
understand the hazards involved. Children shall not play
with the appliance. Cleaning and user maintenance shall
not be made by children without supervised.
• If the door or door seals are damaged, the oven must not
be operated until it has been repaired by a competent
person.
• It is hazardous for anyone other than a competent
person to carry out any service or repair operation that
involves the removal of a cover which gives protection
against exposure to microwave energy.
• Liquids and other foods must not be heated in sealed
containers since they are liable to explode.
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SAFETY INSTRUCTIONS
READ CAREFULLY AND KEEP FOR FUTURE REFERENCE
WARNING:
• A minimum clearance of 7.5cm is required between the
oven and any adjacent walls. Leave a minimum
clearance of 30cm above the oven.
• Use only cookware and utensils that are approved
for use in a microwave oven.
• When heating food in plastic or paper containers, keep
an eye on the oven due to the possibility of ignition.
• This microwave is intended for heating food and
beverages only. The drying of food or clothing and
heating of warming pads, wheat bags, slippers,
sponges, damp cloth and similar is extremely dangerous
and may lead to risk of injury, ignition or fire.
• If materials inside the oven smoke or catch fire, keep
the oven door closed to stifle the flames, turn the oven
off at the wall switch, or shut the power off at the fuse
or circuit-breaker panel. If smoke is emitted , switch off
or unplug the appliance and keep the door closed in
order to stifle any flames.
• Microwave heating of beverages can result in
delayed eruptive boiling, therefore care must be
taken when handling the container.
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SAFETY INSTRUCTIONS
READ CAREFULLY AND KEEP FOR FUTURE REFERENCE
WARNING:
• The contents of feeding bottles and baby food jars
shall be stirred or shaken and the temperature
checked before consumption, in order to avoid burns.
Do not heat baby bottles with the teat left on. Remove
it if replacing the bottle back into the oven.
• Eggs in their shell and whole hard-boiled eggs should not
be heated in microwave ovens since they may explode,
even after microwave heating has ended.
• The oven should be cleaned regularly and any
food deposits removed.
• Failure to maintain the oven in a clean condition,
especially if liquid is left under the turntable, could lead
to deterioration of the surface that will adversely affect
the life of the appliance that may result in a hazardous
condition.
• The microwave oven should be used freestanding
only and must not be built-in or used in a cabinet
• If the supply cord is damaged, it must be replaced by
the manufacturer, its service agent or similarly qualified
persons in order to avoid a hazard.
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SAFETY INSTRUCTIONS
READ CAREFULLY AND KEEP FOR FUTURE REFERENCE
WARNING:
• To avoid fire, electric shock, or injury, never immerse
the microwave, cord, or plug in water or liquid.
• Do not use attachments not recommended by the
manufacturer. Only use thermometers approved for
use in microwaves.
• The appliance and its accessible parts may become hot
during use. Care should be taken to avoid touching
heating elements.
• Do not leave the microwave oven unattended while
you are using it.
• Do not use the microwave when it is empty. This
could damage the oven.
• Do not use metal pans, dishes with metal handles or
anything with a metal trim inside the microwave. Do
not use paper covered wire twist-ties on plastic bags.
• Never put objects into the openings on the outer case.
• Food containing a mixture of fat and water (for example,
stock) should stand for 30 to 60 seconds in the oven
after it has been turned off. This is to allow the mixture
to settle and to prevent it from bubbling when a spoon
is placed in it, or a stock cube is added.
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SAFETY INSTRUCTIONS
READ CAREFULLY AND KEEP FOR FUTURE REFERENCE
WARNING:
• When heating or cooking food or liquid, remember that
there are certain foods (such as, jam, Christmas pudding,
and mincemeat) which heat up very quickly.
• Do not cook any food surrounded by a membrane, such
as egg yolks, potatoes, chicken livers, sausages, ready
meals and so on without piercing them several times
with a fork.
• Do not try to deep-fry foods in this microwave oven.
• Do not overcook food.
• Please remember that as food or liquids heat up, they
will release steam or may be spitting. Never cover any
container fully, always leave a gap for steam to escape.
• Do not use plastic containers when heating or cooking
foods that contain a lot of fat or sugar.
• Do not cook food directly on the flatbed. Put food on a
suitable plate or in a bowl before putting it in the oven.
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SAFETY INSTRUCTIONS
READ CAREFULLY AND KEEP FOR FUTURE REFERENCE
WARNING:
• Do not use melamine dishes as they contain a material
which will absorb microwave energy. This may cause the
dishes to crack or burn, and will slow down the cooking
speed.
• Do not use the microwave oven for heating
utensils, plates or dishes.
• Do not cook using a container with a restricted
opening, such as bottles, as they may explode.
• Before you clean your microwave oven, turn it off
and unplug it.
• Keep the inside of the oven clean. When food or
liquids stick to the oven walls, wipe with a damp
cloth. We recommend that you do not use harsh
detergent or abrasives.
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SAFETY INSTRUCTIONS
READ CAREFULLY AND KEEP FOR FUTURE REFERENCE
WARNING:
• You should clean the outside of the oven with a
damp cloth. Do not allow water to seep into the
ventilation openings.
• Do not use harsh abrasive cleaners or sharp metal
scrapers to clean the oven door glass since they can
scratch the surface, which may result in shattering
of the glass.
• If steam builds up inside or around the outside of the
oven door, wipe with a soft cloth. This may happen
when the microwave oven is used in humid conditions.
• Regularly clean the flatbed and oven floor. Simply
wipe the bottom surface of the oven with mild
detergent and water, then dry.
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ABOUT YOUR MICROWAVE
Thank you for purchasing your Russell Hobbs microwave oven.
The Russell Hobbs RHVM901 microwave has a sleek black housing
with stainless steel details, sure to make a statement in your home.
The concealed handle looks stylish and modern whilst reducing
fingerprints on the mirrored door. With an impressive 22 litre
capacity and 5 power levels, this microwave is perfect for your
family. This freestanding microwave also comes with non-slip feet
for your peace of mind about safety.
The RHVM901 has intelligent Inverter technology, allowing you to
make the most of your microwave. Inverter microwaves are more
energy efficient which give you greater versatility over
temperature settings and therefore not only can you heat and
defrost your food, you can also keep your food warm in the
microwave without overcooking it and slow cook meats too.
What is more, this microwave is a Flatbed microwave and therefore
has no internal plate. Not only does this make the microwave easier
to clean, it also provides a more thorough and even cooking
temperature, ensuring your food is delicious every time.
For Customer Services & Spare Parts please call 0345 209 7461
Opening times: Monday - Friday 8am – 8pm & Saturday 9am – 1pm
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ABOUT YOUR MICROWAVE
How do microwaves work?
Microwaves are high-frequency electromagnetic waves similar to
radio waves. While radio waves may vary in length from one
metre to many kilometres, microwaves are very short (less than
12.5 centimetres.)
Microwaves do not make any heat themselves but cause
water molecules in food to vibrate.
This vibration produces heat that cooks the food. This is why your
food will come out of the microwave piping hot, when your utensils
inside the oven stay much cooler. The microwaves do not stay in the
air or in the food when you open the microwave oven door.
The microwave oven will work using an ordinary household
electrical socket. Inside the microwave oven is the magnetron,
which turns the electrical energy into microwaves.
Microwaves cannot travel through metal, so the inside of the
oven is lined with metal. The door is lined with a fine metal mesh
which stops microwaves getting through. This means that when the
microwave oven door is shut, there is no possibility that
microwaves can be released.
For Customer Services & Spare Parts please call 0345 209 7461
Opening times: Monday - Friday 8am – 8pm & Saturday 9am – 1pm
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PRODUCT INFORMATION
Rated Voltage
220V-240V~50Hz
Rated Input Power (Microwave)
1400W
Rated Output Power (Microwave)
850W- 900W
Oven Capacity (litres)
22
Produced for:
G2S Limited
Wigan
WN2 4AY
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UNPACKING THE MICROWAVE
Before you use your microwave oven
1. Check the oven after unpacking for any visual damage such as:
● A misaligned door
● Damage to the door
If you can see any damage do not use the oven, please contact
This microwave oven must be put on a horizontal surface that
is strong enough to support its weight.
The oven must be placed away from high temperatures and
steam. Do not put anything on the top of the microwave oven.
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PRODUCT OVERVIEW
2 5
1 3 4
1. Door Safety Lock System
2. Oven Window
3. Flatbed
4. Control Panel
5. Display
For Customer Services & Spare Parts please call 0345 209 7461
Opening times: Monday - Friday 8am – 8pm & Saturday 9am – 1pm
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MICROWAVE OVEN INSTALLATION
• Place the oven as far away from radios and televisions as
possible. Using the oven may cause interference with the
reception.
• Plug the oven into a suitable 13 amp mains socket, make sure
the voltage is the same as on the rating label (do not use
extension cables or mains socket adaptors.)
• The microwave oven should be used freestanding only and
must not be built-in or used in a cabinet.
• Select a level surface that provides enough space for the
outlet vents.
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MICROWAVE OVEN INSTALLATION
The minimum installation height is 85cm.
A minimum clearance of 7.5cm is required between the oven and
any adjacent walls. Leave a minimum clearance of 30cm above the
oven.
WARNING:
DO NOT install the oven over a cooker or other heat or steam
producing appliance as this will damage the microwave oven.
30cm
7.5cm
7.5cm
7.5cm
Min 85cm
DO NOT obstruct
the ventilation from
the microwave
For Customer Services & Spare Parts please call 0345 209 7461
Opening times: Monday - Friday 8am – 8pm & Saturday 9am – 1pm
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CONTROL PANEL
Display Window cooking time, power, action
indicators, and time is displayed.
Clock use to set the time.
Power Level press this button a number of
times to set a cooking power level.
Preset press to set a pre-set cooking program.
Auto Cook press this button for the auto
cooking menus that is required.
Weight press to select weight of your food in
defrost function.
Defrost press this button for the defrost
function. Press weight to select a defrost
weight; or press the ’10Min’, ’1Min’, and
’10Sec’ buttons to select a defrost time.
Select press to choose a menu, power or
weight.
Pause/Cancel press once to pause a cooking
program and twice to cancel a cooking
program. Press for 3 seconds for the child lock.
Start/Quick Start press to start the microwave
on full power for the 30 seconds, the time will
then be increased by 30 seconds each time the
button/dial is pressed. Press to start cooking
program.
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HOW TO USE THE MICROWAVE
Setting the clock (24 hour)
For example, if you want to set the time to 08:35 (am:)
1. Press the 'Clock' button. The display will show ‘Hr24', and the
clock symbol will be displayed.
2. Press the ‘10 Min' button until the display shows '8:00'.
3. Press the ‘1 Min' button until the display shows '8:30' .
4. Press the ‘10 Sec' button until the display shows '08:35'. Press the
'Clock' button to confirm. The clock is now set.
Note:
Before setting a cooking program the clock needs to be set.
If the clock is not set, the clock will not function when powered.
During the process of clock setting, if you press ‘Pause/Cancel’ button, the
oven will go back to the previous status.
Microwave cooking
Once you have correctly installed the unit, turned on the power and set the
clock, you are ready to start cooking.
Your microwave has 5 power levels, the lowest at 20%, then 40%, 60%, 80%,
up to 100% (or full power.)
Most recipes are cooked on full power – this should be indicated on the
packaging of microwavable food.
1. To select a power level, press the ‘Power Level’ button.
• When pressed once the screen display will show P100.
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HOW TO USE THE MICROWAVE
• When pressed twice the screen display will show P-80
• When pressed three times the screen display will show P-60
• When pressed four times the screen display will show P-40
• When pressed five times the screen display will show P-20
• When pressed six times the screen display will show P-00
2. Press the ’10Min’, ’1Min’, and ’10Sec’ buttons to set the required
time.
3. Press the ‘‘Start/Quick Start’ button to commence cooking.
4. Please note: 'End' will be displayed and a sound will be heard
every 2 minutes until the oven door is opened or the
‘Pause/Cancel' button is pressed.
The maximum cooking time is 99 minutes and 50 seconds. Do not operate
the oven empty, this can cause irreparable damage.
Pausing cooking
If you want to pause the cooking to turn over or stir the food, simply open
the door, turn or stir, then close again and press the ‘Start/Quick Start’
button to continue the cycle.
If you wish to stop cooking with time left on the display, take out the
contents, close the door and press the ‘Pause/Cancel’ button once to clear.
When the cooking process has finished 'End' will be displayed and a sound
will be heard every 2 minutes until the oven door is opened or the
‘Pause/Cancel' button is pressed.
Quick start function
For quick and easy microwave cooking, you can press the ‘Start/Quick Start’
dial to automatically add 30 seconds of cooking time. This can be pressed
multiple times for cooking up to 10 minutes on full power. Note: This
function does not work for defrost, auto menu, multi-stage cooking or during
the cooking process.
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HOW TO USE THE MICROWAVE
Weight Defrost
Note: Ensure food is thoroughly defrosted before starting the
cooking process
The microwave generally penetrates 4cm into most foods. Therefore you must
ensure food is thoroughly defrosted before starting the cooking process.
For even defrosting results, ensure you turn the food over during the cycle.
Defrosting generally takes longer than the cooking time of food.
Defrosted food should be consumed as soon as possible, do not put it back
in the fridge or freeze again.
As an example, to defrost 400g of poultry:
1. Press the ‘Defrost’ button – ‘dEF’ will be displayed.
2. Press the ‘Weight’ button – ‘100g’ will be displayed.
3. Keep pressing the ‘Weight’ button until you reach the desired weight
‘400g’; or press the ‘Up Arrow’ or the ‘Down Arrow’ to the required
weight and then press ‘Select’ to confirm.
4. To commence defrosting, close the microwave door and press the
‘Start/Quick Start’ button.
5. Approximately one third of the way through the defrosting time, the
oven will beep and pause. This is to allow you to turn over the food for
even defrosting. Turn over or rearrange the food and press the
‘Start/Quick Start' dial to resume defrosting. To defrost fatty meat,
defrost intermittently until fully defrosted. Ice and ice particles from the
food being defrosted should be completely removed.
6. Please note: 'End' will be displayed and a sound will be heard every 2
minutes until the oven door is opened or the ‘Pause/Cancel' button is
pressed.
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HOW TO USE THE MICROWAVE
Auto cooking function
There are 8 auto cook menus you can use for easy cooking, they
automatically calculate the cooking time based on the type of food and
weight. To access the menus, press the ‘Auto Cook’ button. For guide lines,
please see the auto cook menu table on the following page.
1. Place the food in a container suitable for use with microwave ovens and
put it into the oven.
2. Choose the auto cooking menu you want by pressing the ‘Auto Cook'
button. The 8 pre-set menus will be displayed, press the ‘Up Arrow’ or the
‘Down Arrow’ buttons until the required menu flashes.
3. Press the ‘Weight’ button, the display will show the weight in grams or
quantity, then press the ‘Up Arrow’ or the ‘Down Arrow’ to reach the
required weight or quantity and then press ‘Select’ to confirm.
4. Close the door and press the ‘Start/Quick Start' button. The oven will
now start to cook the food.
5. When the food has finished cooking the oven will sound to let you
know and the word 'End' will be displayed.
Please note: 'End' will be displayed and sound will be heard every 2
minutes until the oven door is opened or the ‘Pause/Cancel' button is
pressed.
Please note: It is advisable to stir and turn food where needed to ensure
even cooking, be sure to handle hot food with care.
You will need to use your discretion regarding food type, temperature and
weight as times may vary – the table on the next page is a guideline for
each auto cooking setting:
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HOW TO USE THE MICROWAVE
Auto
Food
Weights
Recommendations
menu
1
Milk/Coffee
1-200ml
Place the cup onto the center of the
2-400ml
turntable. When the liquid has been
3-600ml
removed from the oven, leave to
stand before adding sugar.
2
Rice
150g
Place the rice into a suitable
300g
container and cover with water.
450g
600g
3
Spaghetti
100g
Place the spaghetti into a
200g
suitable container and cover
300g
with boiling water.
4
Potatoes
230g
Prick the skins and place on a
460g
suitable plate. Turn the potatoes
690g
over halfway through the cooking
time.
5
Auto Reheat
200g
For food that has been pre-cooked and
300g
stored in the fridge (not frozen food).
400g
500g
600g
700g
800g
6
Fish
200g
Place the fish in a suitable container
300g
and cover with microwave safe cling
400g
film.
500g
600g
7
Popcorn
99g
A regular bag from the supermarket (some
weights may differ, when cooking remove
the bag of popcorn when the corn stops
popping at regular intervals)
8
Pizza
150g
For food that has been pre-cooked and
300g
stored in the fridge (not frozen food).
450g
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HOW TO USE THE MICROWAVE
Pre-set cooking function
You can set your microwave to start cooking at a pre-set time, without the
need to be present to input the programmes. Make sure your food is in
the microwave and prepared when you programme the pre-set function.
You will need to set the clock and the cooking menu and time.
Do not use the defrost function in the pre-set function. The auto menu can be
set for a single stage only.
Pre-set cooking function example
If the current time is, 12:30 and you want the microwave to cook on
80% power for 7 minutes at 14:20:
1. Press the ’Power Level’ button twice for 80% microwave power – ‘P-80’ is
displayed.
2. press the ‘1 Min’ button seven times to set the cooking time to 7 minutes.
3. After the above steps, DO NOT press the ‘Start/Quick Start’, but do
as follows:
4. Press the ‘Preset’ button, the current time displays and the hour
figures display.
5. Press ’10Min’ dial to adjust the hours to display ‘14:00’. Press ‘Preset’
button and the minute figures will display with the hour figures, Press the ‘1
Min’ button to adjust the minutes to display ’14:20’. This sets the start time.
6. Press ‘Start/Quick Start’ button to finish setting, the oven will
automatically start to operate at 14:20.
Please note: 'End' will be displayed and a sound will be heard every 2
minutes until the oven door is opened or the ‘Pause/Cancel' button is
pressed.
If you wish to cancel the pre-set cooking, press the ‘Pause/Cancel’ button.
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HOW TO USE THE MICROWAVE
Two Stage Cooking
A maximum of two different stages. To set a maximum of two different stages.
For instance, to defrost an item and the follow it with the cooking cycle.
Note: The buzzer will ring once after each stage and then the next stage
will proceed.
Note: The Auto menu or the pre-heating functions cannot be set as one of
the multi-stage cooking.
If one of the stages is for defrosting this should be programmed to come on first .
Example: if you want to cook the food at 100% microwave power for 5 minutes,
then cook it at 80% microwave power for 7 minutes. The steps are as follows:
1. Open the door and place the food into the oven.
2. Press “ POWER LEVEL “ button once, the screen will display “P100”.
3. press the ‘1 Min’ button 5 times to set the cooking time to 5 minutes.
4. Press “ POWER LEVEL “ button two time, the screen will display “P80”.
5. Press the ‘1 Min’ button 7 times to set the cooking time to 7 minutes.
6. Close the door, and press the "START/QUICK START“ button to start
the cooking process.
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HOW TO USE THE MICROWAVE
Child safety lock
This function is to prevent children from using the microwave oven.
To activate the child lock, press and hold the ‘Pause/Cancel’ button for 3
seconds. You will hear a beep and the lock symbol will be displayed.
To de-activate the child lock, press and hold the ‘Pause/Cancel’ button for 3
seconds. You will hear a beep and the lock symbol will disappear.
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HOW TO USE THE MICROWAVE
Utensil information
• Do not use metal pans or dishes with metal handles.
• Do not use anything with a metal trim.
• Do not use paper-covered wire twist-ties on plastic bags.
• Do not use melamine dishes as they contain a material which will
absorb microwave energy. This may cause the dishes to crack or
burn, and will slow down the cooking speed.
• Use only cookware that is approved to be used in a microwave oven.
• Do not cook using a container with a restricted opening, such
as bottles, as they may explode.
• Do not heat baby bottles with the teat left on. Remove it if
replacing the bottle back into the oven.
• Only use thermometers that are approved for microwave ovens.
• Do not use the microwave oven for heating utensils.
For Customer Services & Spare Parts please call 0345 209 7461
Opening times: Monday - Friday 8am – 8pm & Saturday 9am – 1pm
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COOKING TIPS
Defrosting tips
Microwaves penetrate around 4cm into most food. To maximize
defrosting effectiveness follow the below guidelines:
1. For thick foods, turn regularly during operation in order to defrost evenly.
2. If food weighs over 500g, it is advised to turn at least 2 times.
3. Defrosted food should be consumed as soon as possible, it is
not advisable to put back into the fridge or freeze again.
Cooking tips - The following may affect cooking results:
Food arrangement
If possible, thicker bits of food should be placed around the outside of
the dish and the thinner parts toward the centre, spread out as evenly as
possible. Do not overlap food if possible as this could result in uneven
cooking results.
Cooking time
If you are unsure of cooking times it is advisable to start with a short
cooking time and monitor cooking progress before adding further time.
Overcooking could lead to a risk of fire. Ensure food is cooked
thoroughly before consuming.
Cooking food evenly
Foods such as meat should be turned frequently to ensure more even
cooking results. If the food is liquid based, stirring during the cooking time is
advisable.
Allow standing time
When the microwave has stopped cooking, leave the food to rest for an
adequate length of time to allow for cooking completion and cooling.
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CLEANING THE MICROWAVE
• Before you clean the oven, turn it off and unplug it.
• Keep the inside of the oven clean. When food or liquids stick to
the oven walls, wipe with a damp cloth. We recommend that you
do not use harsh detergent or abrasives.
• You should clean the outside of the oven with a damp cloth. Do
not allow water to seep into the ventilation openings.
• Do not allow the control panel to become wet. Clean with a soft,
damp cloth. Do not use detergents, abrasives or spray-on cleaners
on the control panel.
• If steam builds up inside or around the outside of the oven door,
wipe with a soft cloth. This may happen when the microwave
oven is used in humid conditions.
• Regularly clean the oven, simply wipe the bottom surface of the
oven with mild detergent and water, then dry.
• If the inside of the oven smells, put a cup of water with the juice
and skin of one lemon in a deep microwave bowl. Microwave it
for three minutes, wipe thoroughly and then dry with a soft cloth.
• Failure to maintain the oven in a clean condition, especially if
liquid is left, could lead to deterioration of the surface that will
adversely affect the life of the appliance that may result in a
hazardous condition.
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PROBLEM SOLVING
WARNING: To reduce the risk of personal injury, always
unplug the microwave before performing maintenance
or trouble shooting checks.
The microwave oven may cause interference to your radio, TV or similar equipment. If this
happens, you can stop the interference by moving the radio, TV or equipment as far away
from your microwave oven as possible.
Problem
Potential reason
Potential solution
Make sure the plug is plugged in securely into the
1. Microwave is not
mains and the plug is switched on. If it is not, remove
plugged in
the plug from the socket, wait 10 seconds and plug it in
again securely.
The plug socket that the microwave is plugged into
may have become faulty. Plug the microwave into
2. Plug is not working
another known good plug socket, ensure that the
If the
socket is turned on and check if the microwave now
works.
microwave
3. The plug has a blown
doesn’t work
Check the plug for a blown circuit fuse or a tripped
fuse or the mains circuit
main circuit breaker. If these seem to be working
has a blown fuse/tripped
properly, test the socket with another appliance.
fuse
Contact customer services to talk through the problem
4. Microwave has
to see if any solution for the fault can be found. If not
and the product is within its warranty period, then the
developed a fault
microwave should be returned to the retailer it was
purchased from for a replacement or refund.
If the
1. Door is not closed
Make sure the door is securely closed. Otherwise, the
microwave will not engage or operate.
microwave
Set the microwave power by pressing the ‘
Power Level
’
power will not
2. The power has not
button. Select the time and press
‘Start/Quick Start’
to
work
been set
confirm.
The component that produces the microwaves is called
a magnetron, if food is not being heated or is 'luke'
warm then it is likely this component has developed a
Not heating
Magnetron not working
fault.
If the microwave is within its warranty period, please
contact customer services for further advice or take
the microwave back to the retailer it was purchased
from for a refund or replacement.
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PROBLEM SOLVING
Problem
Potential reason
Potential solution
Spillages or splashes can burn and catch fire, all food that is
put into the microwave should be appropriately covered. All
spillages or splashes must be cleaned, and all areas of
microwave cleaned after each use.
Burnt on food debris
Burnt on food debris in the microwave, can cause the
microwave to 'spark'. This is because burnt on debris can be
focused on by the microwaves and spark.
Microwaves must be thoroughly cleaned after every use to
Sparking
ensure no food is burnt on to any part of the microwave.
No metal or foil should be put inside a microwave as it can
cause 'sparking' which can damage the microwave.
Metal or foil
The only metal accessories that should be used inside the
microwave are the ones supplied by the manufacturer.
Pressure build up in
Food with none porous skins (potatoes for example), must
be pierced to allow steam to escape. As the build up of
food
pressure can cause food to burst and create a 'fire hazard‘.
Microwaves cannot be run empty, microwaves need
moisture to operate correctly.
If microwaves are operated empty or are used to heat up
Operated empty or
plates (this is not permitted), the microwaves can focus on a
Heat spots
single point inside the microwave. This can cause a heat
with no moisture
spot, which can cause the area to become deformed,
warped or start to melt.
If microwaves are operated empty or to heat up foreign
objects this will void the warranty.
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PROBLEM SOLVING
Problem
Potential reason
Potential solution
By the very nature of how a microwave works, it ‘excites’
the water molecules in the food it is heating, causing
them to move about and generate heat from within the
food. Often when the food heats up it reaches the point
where steam is released. Dependent on the food type
1. Food that is being
being heated (and its water content level), the length of
time being heated for – and so the amount of steam
cooked
generated – it is inevitable that some of the steam will
Condensation
condense and form back into water droplets within the
microwave cavity. This can usually be found on the inner
or excess
walls or most commonly on the back of the glass door. If
water
not cleaned up, these droplets can start to form small
‘pools’ of water.
Cooling vents allow the heat and steam to escape from
the microwave. These cannot be covered as it can cause
2. Cooling vents covered
excessive water to settle inside the microwave or the
microwave to overheat.
The installation instructions in the instruction manual
must be followed or the warranty will be void.
If the microwave is within its warranty period, please
Paint damage/
Maintenance
contact customer services for further advice or take the
peeling
microwave back to the retailer it was purchased from for
a refund or replacement.
Due to the construction of microwaves and certain
'dangerous' components inside, the light bulb can only be
Light not
changed by a qualified service engineer.
Bulb not working
If the microwave is within its warranty period, please
working
contact customer services for further advice or take the
microwave back to the retailer it was purchased from for
a refund or replacement
Page 33
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Page 34
PROBLEM SOLVING
Problem
Potential reason
Potential solution
Door not
If the microwave is within its warranty period, please
2. Latches have
contact customer services for further advice or take the
shutting/
become deformed
microwave back to the retailer it was purchased from for
locking
a refund or replacement.
Cooling vents allow the heat and steam to escape from
the microwave. These cannot be covered as it can cause
Over heating
Cooling vents covered
excessive water to settle inside the microwave or the
microwave to overheat.
The installation instructions in the manual must be
followed or the warranty will be void.
1. Dishes/plate are too
Check that the dishes/plates are the correct size for the
Too noisy
microwave and that they are not hitting the walls/door of
large for the microwave
microwave during operation.
For Customer Services & Spare Parts please call 0345 209 7461
Opening times: Monday - Friday 8am – 8pm & Saturday 9am – 1pm
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Page 35
GUARANTEE & CUSTOMER SERVICES
At Russell Hobbs, we take all our customer feedback seriously.
Feel free to contact our Product Care Team, on 0345 209 7461
Monday – Friday: 8am-8pm & Saturday: 9am – 1pm,
who will be more than happy to assist you.
This product is guaranteed for 12 months from the date of the
original purchase. If any defect arises due to faulty materials or
workmanship, the faulty product must be returned to the place of
purchase.
Refund or replacement is at the discretion of the retailer.
The following conditions apply:
• The product must be returned to the retailer with the
original proof of purchase.
• The product must be installed and used in accordance with the
instructions contained in this instruction guide and any other
instructions for use which are supplied.
• It must be used for domestic purposes only and for its
intended use.
• This warranty does not cover wear and tear, damage, misuse
or consumable parts.
For Customer Services & Spare Parts please call 0345 209 7461
Opening times: Monday - Friday 8am – 8pm & Saturday 9am – 1pm
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Page 36
CONNECTION TO THE MAINS SUPPLY
WARNING- THIS APPLIANCE MUST BE EARTHED
This appliance is designed to operate from a mains supply of
230-240V~ 50Hz.
Check that the voltage marked on the product corresponds
with your supply voltage.
This product is fitted with a moulded 13A plug complying with
BS1363. If this plug is unsuitable or needs to be replaced, refer to
customer services as it should only be replaced by a qualified
engineer.
To replace the 13amp fuse, remove the plug from the socket,
remove the fuse cover near the pins of the plug, remove the fuse
and replace with 13amp fuse. Refit the fuse cover and plug the
unit back into the power supply.
Important: The wires in the mains lead are coloured in
accordance with the following code:
GREEN/YELLOW – EARTH
BLUE – NEUTRAL
BROWN – LIVE
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CONNECTION TO THE MAINS SUPPLY
For UK use only – PLUG
• As the colours of the wires in the mains lead of this appliance
may not correspond with the coloured markings identifying
the terminals in your plug, proceed as follows:
• The GREEN/YELLOW wire is the EARTH and must be connected
to the terminal which is marked with the letter E or by the
earth symbol or coloured GREEN or GREEN/YELLOW.
• The BLUE wire is the NEUTRAL and must be connected to
• the terminal marked with the letter N or coloured BLACK.
• The BROWN wire is the LIVE wire and must be connected to
• the terminal marked with the letter L or coloured RED.
• Always ensure that the plug cord grip is fastened correctly.
• If a 13A (BS1363) fused plug is used it must be fitted with a 13amp
fuse conforming to BS1362 and be BSI or ASTA approved.
If the fuse cover is lost the plug must not be used until
a replacement is obtained from an electrical supplier.
If you need to remove the plug, cut it from the mains lead and
dispose of it. NEVER attempt to re-use this plug or insert it into
a socket outlet, as there is a very great risk of electrical shock.
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Page 38
NOTES
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Page 39
For Customer Services & Spare
Parts please call
0345 209 7461
Opening times: Monday - Friday
8am – 8pm & Saturday 9am –1pm
Or visit us at
Revision 1
This symbol is known as the 'Crossed-out wheelie bin Symbol'. When this symbol is
marked on a product/batteries, it means that the product/batteries should not be
disposed of with your general household waste. Only discard
electrical/electronic/battery items in separate collection schemes, which cater for the
recovery and recycling of materials contained within. Your co-operation is vital to
ensure the success of these schemes and for the protection of the environment. For
your nearest disposal facility, or ask in store for details.
We reserve the right, due to possible changes to design, to alter the instruction
manual without prior notice.
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