5. Complete GxP documentation and an IQ testing script (from the URS to the IQ/OQ/PQ)
Real time monitoring and alarming
The RMS software will inform you in real time via E-Mail, SMS and telephone call should a measurement point be out of
limits! Automatic reporting allow for a hassle free solution and a quick login via mobile phone, tablet, PC or laptop will
give you either a chart, table or a layout overview of the current situation, with short cuts to all events listed within the
audit trail.
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Rotronic Monitoring System
MONITORING SOFTWARE
Main Software Features
• Alarm overview – see directly how many alarms are active and where they are coming from
• Receive alerts via interactive phone, SMS’s and E-Mails
• Audit trail to see exactly what happened and when
• Monitor multiple locations – one system for all your monitoring locations
• Input floor plans – get a real overview of the setup
• Scalable – prefect for single points in small installations to thousands of points in worldwide installations
• Automatic report generation
• Integration of Rotronic and any third party hardware – analog and digital
• Automatic validation scripts – for fast and effective OQ validation
• Continuously developing based around customer feedback
• Calibrate all of your measuring points, possibility to adjust all of the Rotronic devices
• Archive all measuring points that are no longer needed, keeping access to the data for as long as necessary
• Save all your documents in the system: user manuals, data sheets, calibration certificates, SOP’s...
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Rotronic Monitoring System
SaaS
SaaS
Main software benefits
• Compliance, audit and risk management
• Time saving with automatic data collection and report generation
• 24/7 real-time centralised monitoring of all operations
• All critical measurements in one system
• Real time alarming for critical measuring points
Software solutions
1. Fast & Easy with the Rotronic SaaS Cloud solution
Forget the hassle of having to maintain your IT infrastructure and focus only on what is crucial to your
application. You can setup multiple measurement points in various locations and access the data from
any device with a browser and internet connection. Setup alarms and notifications to be sure that you
are always informed of what is happening!
2. Remain compliant to GxP regulations with the Rotronic Exclusive SaaS Cloud solution
Hosted on a high security and redundant datacentre with your own virtual server, you can run the Rotronic category 4 software in the cloud throughout each and every GxP compliant facility. Equip your
worldwide facilities with the RMS hardware and access all of the data, including the audit trail, alarming and data analysis functions from a completely validated system.
3. Take advantage of your own IT infrastructure with the RMS on-premise solution
Hosted on a high security and redundant datacentre with your own virtual server, you can run the
Rotronic category 4 software in the cloud throughout each and every GxP compliant facility. Equip your
worldwide facilities with the RMS hardware and access all of the data, including the audit trail, alarming and data analysis functions from a completely validated system.
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System Overview
RMS offers different views/tabs to present your system data, customised to your needs.
• Chart – measured values graphically and numerically and direct notification status
• Table – measured values numerically and various other data
• Layout – measured values numerically with placement in a room layout
• Dashboard – individual dashboard for each and every user
• Events – audit logs, alarms, warnings and system messages
Chart view
Upload your company logo
Group information by location, room…
Real-time measurement value and live status
Current logged on user, and notification overview
Historical overview
Alarms bands for a visual depicture of warnings and alarms
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Layout view
Real time camera view (mouse over)
Mouse over detailed measurement point
Standard measurement point overview
Mouse over IP camera for a snap shot of the current situation
Dashboard view: user defined
Events view (audit trail)
Define the notifications shown in the audit trail
See the actual status and user inputs of each individual event
Filter the audit trail based upon your requirements
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Rotronic Monitoring System
IT risk
certified
DATACENTER
RMS Database Security
When purchasing the RMS SaaS solution, Rotronic works together with the company 4Net. They provide a virtual data
centre for the Rotronic Monitoring System server and database. 4Net uses the Interxion data centre. Interxion’s Zurich
data centre provides an ultra-secure, known location for storing and processing data in line with Swiss data protection
regulations. Like all Interxion data centres, Zurich operates in full accordance with the ITILv3 framework and has ISO
27001 and ISO 22301 certification. Their compliance with the FINMA circular 07/8 is externally audited.
Operational excellence:
• 99.999% availability SLA
• 2N or N+1 configurations for all critical systems
• 24x7 operation and monitoring
Sustainability:
• 100% renewable energy
• Carbon neutral, certified by myclimate
®
Security:
• Monitored 24x7 by CCTV and security patrols
Resilience and business continuity:
• 24x7 monitoring and alarms for ever y critical system
• Connectivity: quadruple-entr y fibre from separate carrier main routes and rapidly installed cross connects
• Power: secured grid supply from two sub-stations from two different power providers, two power feeds for all
equipment, each independently equipped with a power supply and generator backup with full load capacity for
indefinite running
• Environment: SLAs on temperature and humidity in line with ASHRAE recommendations, N+1 cooling, sophisticated
water and very early smoke detection systems, Inergen® gas fire suppression in line with local regulations and
designed for maximum safety and minimum damage
• Backups saved in a second data centre also located in Switzerland but 80 km away from the main one
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Rotronic Monitoring System
ALARMING
Rotronic Monitoring System alarm protocols were set up to ensure that critical alarms cannot be missed. Notifications can
be triggered based upon the risk level.
Four levels of alarming are available, activation is based on the defined risk:
• Reminder for events that are non-urgent:
– Low battery (device)
– Simulator connected (measuring point)
– Reminder that a calibration is due
– Data gap after downloading missing measured values
• Warning for measured values that are out of limit (measuring point)
• Alarming for measured values that are out of limit (measuring point)
An overview of the alarms can be seen once the user has logged into the system. The user only sees the alarms relevant
to his granted access rights. Each measuring point, if not conforming, will be attributed a different colour based upon the
alarm status:
Critical alarms can also be set up with a warning before alarms are activated. Hysteresis and a delay can be set up for the
warning, with upper and lower limits defined, as well as for the alarming.
All alarms are clearly shown in the audit trail indicating the unique ID for the event, the time and date of the alarm, information about what the alarm is, the target (the measuring point or device) as well as additional details.
Viewing the audit trail, it is easily possible to see if an alarm has been either acknowledged, or if it has ended. If an alarm
is acknowledged, the time, date, name of the user who acknowledged the alarm as well as the alarm details are also
saved and visible within the audit trail. Within the audit trail, it is also possible to close or inhibit an alarm.
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Rotronic Monitoring System
Alarms can be set up based upon either the measuring point, or via an alarm scheme. For alarms based upon the measuring point the choice of options is limited. Within an alarm scheme the user has the possibility to set a condition such
as an active time as well as a warning. An action can be configured in both situations.
The various alarms can be notified in different ways and can be sent to just one or multiple users.
• E-Mail
• SMS *
• Telephone call *
• Switch relay
• Send data via TCP
* The user’s telephone number must be added to the system.
E-Mail alarm: When setting the system up with a TCP/IP based camera, a snap-shot can be added to the E-Mail with a
chart (either as a PDF or included in the body of the E-Mail).
SMS alarm: The alarm will be sent out in the language in which the software is configured.
Telephone call: Within the system settings, the user can decide the information stated during the telephone call, from the
device/measuring point ID to a measuring point comment. For the telephone call, if various users are selected, the system
will call the first user on the list and continue through the list. Only when one user inhibits the alarm via the telephone will
calling stop. The inhibition time from the telephone call is also set up within the system settings.
Switch relay: If a device with a relay is included in the system, then with the alarm scheme, it is possible to trigger that
alarm to action either a visual or audible alarm, or another type.
Send data via TCP: Data can be transmitted to a TCP/IP device to switch a device to either On or Off.
It is also possible to set up IF-THEN scripts to trigger actions on the basis of one or more defined pre-conditions.
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Rotronic Monitoring System
HARDWARE
Lan and Wireless System
All RMS components are connected via a LAN or a wireless interface. All data is transmitted to the SQL database and
visualised via a web browser.
RMS Wall module
The RMS wall module is designed for applications where the module is visible to users:
simple and practicle. The module can be fixed
to the wall and easily wiped clean. The RMS
Wall module is available with either a LAN or
a wireless (868 or 915MHz) interface. The
module can be powered either via PoE (LAN
version only), 24V or battery and can store
44’000 data points.
Wall module devices:
• RMS-LOG-L / 868 / 915
• RMS-GW-868 / 915
The RMS Wall module also exists with display.
Wall module with display devices:
• RMS-D-L
The RMS Mini module
The RMS Mini module is only available with a
wireless interface (868 or 915MHz) and battery powered, with a storage of up to 12’000*
data points.
RMS Din Rail module
The RMS Din Rail module is for installation
where esthetiques are not crucial to the application. The RMS Din Rail module is available
with either a LAN or a wireless (868 or
915MHz) interface. The module can be powered either via PoE (LAN version only), 24V or
battery and can store 44’000 data points.
Din Rail module devices:
• RMS-DI-L-R
• RMS-DO-L-R
RMS Converter
The RMS Converter allows for integration of
digital third party devices with an Ethernet
connection. The converter will translate the
digital protocol and send it to the database,
the values are then visble via the web browser. The converter also has an onboard 7 day
memory** should the network go down. The
device is limited to 100 devices.
RMS converter:
• RMS-CONVERTER-100
Mini module devices:
• RMS-MLOG-T-868 / 915
• RMS-MLOG-T10-868 / 915
• RMS-MDI-868
• RMS-MLOG-B-868 / 915
• RMS-MADC-868-A / 915-A
• RMS-MADC-868-V
• RMS-MLOG-LGT-868
* Please check each device individually for the data storage possibilities.
** The converter should be on the same network as the third party device.
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Rotronic Monitoring System
DATA SECURITY / -INTEGRITY / FDA CONFORMITY
Data security, data integrity, data availability: these three terms play a central role in monitoring systems. The RMS
reassuringly scores in all these fields.
Data Security
Data security means the data cannot be accessed by unauthorized persons. This is achieved through encryption during
data transfer and storage.
Data Security in RMS
The monitoring system provides encryption of the data during transfer. This means the data can neither be tapped or
manipulated by so-called retry attacks. The security of the stored database in RMS is ensured by the IT structure. The
Rotronic Cloud is protected by certified IT data centers. If the database is located in the customer’s server center, the
customer defines the security infrastructure. Rotronic then offers IT support.
FDA/GMP Requirements
Regulators in the pharmaceutical and food industries demand that all relevant events are recorded so they are traceable.
This is achieved through the electronic marking of all calibration measurements and verification processes. The so-called
“electronic recording” requires unique identification of certificates. This means that every calibration certificate with a
date and inspection stamp must be traceable such that the calibration chain can be verified.
Audit Trail
When a monitoring system is commissioned, it is calibrated and validated. In this way the operator assures his Quality
department that the system works correctly. During subsequent operation, all relevant changes must be recorded in full.
The audit trail guarantees recording of all changes in the system such as, for example, change in measurement probes,
user activities, battery change. This in turn ensures that all events can be tracked at a later date.
Data Availability
For some manufacturar’s systems, data availability can contradict data security because secure data are difficult to access. The user must authenticate themselves and use secure connections or verified platforms. Nevertheless, the trend
is clearly moving towards worldwide data accessibility allowing platform-independent viewing and evaluation.
Data Integrity
Ensuring data integrity means guaranteeing secure transmission and storage. A measured value must not change during
transmission because of disruptions. Data transmission and storage must therefore be safe from manipulation. This is
achieved with CRC checksums and intermediate storage during data transmission. In this way, faulty data communication
is recognized and the data stored in the buffer memory are sent again until the transmission has been finished.
All data in RMS are sent with CRC checksums and confirmed by the recipient after receipt. Faulty data transmission is thus
ruled out. Should the data not arrive with the recipient, they are stored intermediately by the logger and can then be
transmitted at a later point in time when the connection has been restored.
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Rotronic Monitoring System
RMS Communications
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Rotronic Monitoring System
RMS SERVICES
Project Procedure
The Rotronic Monitoring System (RMS) is a hardware and software solution adjustable to your requirements for a continuous monitoring system. The complete system conforms to GAMP5, Rotronic is well aware that our support is crucial to
your project, so we offer a complete solution. From the user requirement specifications to the IQ/OP/PQ with our detailed
documentation finishing off with tailor made training for your employees.
Furthermore the RMS software is delivered as a GAMP software category 4 system.Our main goal is to fully understand
your requirements and deliver the best continuous monitoring system for you and your company.
Review of the URS
Rotronic has designed a functional description document explaining each and every function
of the RMS software. This description will help you create your own URS, but it might also
help you adapt the one you already have striving to provide the best risk based approach to
compliant GxP computerised systems. Don’t know exactly how to build up your URS? No need
to worry, Rotronic have the knowledge and documentation required to help support you in
any case.
The continuous monitoring system RMS is a very flexible solution both on the hardware and
the software side (R&D and production in the Headquarters in Switzerland). You have a problem, let us work together to give you the perfect solution. A personal discussion is of the
upmost importance though, only when speaking to you can we really understand your requirements for a continuous monitoring system!
Design Concept
After fully understanding your requirements, a project is setup at Rotronic. Each and every
step is listed, costs evaluated and an initial time line defined. A crucial point is software adaptations, any adaptions are follow a stringent testing process within Rotronic, so project
timing is a key to a successful roll out of your continuous monitoring project.
Rotronic has the possibility to carry out the complete monitoring system project, from the
heat mapping of the various areas to the physical installation of the devices. Internally, the
project team needs to understand your requirements in order to deliver your solution based
upon your time line. Our main aim is an optimised communication based upon information
transfer to the entire team: sales, product management, inside sales, after sales, production
and R&D are all involved already in this initial process.
Conceptual Offer
Rotronic will give you an initial quotation based upon your URS and the project planning. This
initial quotation is rarely the final quotation, but a ball park figure that will help you to get a
feeling for the costs of a project. Products will be added and removed, services will be adapted… The initial quotation will help you get a feel for the market and already an understanding
of what working with Rotronic is like. We are more than happy to invest time in a project, so
that you get the best continuous monitoring solution possible!
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