Rio One User Guide
About the User Guide
The Rio One User Guide includes the following information:
Introduction
Using your Rio
Using the Rio software
Understanding digital audio terms
Frequently asked questions (FAQ) and troubleshooting
Warranty
Regulatory
Customer care
About the User Guide
Page 1
Index
To learn more:
• Refer to the Getting Started Guide for the basics on how to set up and start using your Rio
One.
• Click the RealJukebox or iTunes software Help menus for detailed instructions on how to
use the software to convert CD tracks into compressed digital audio formats, get audio
from the Internet, or transfer tracks to your Rio One.
• Visit the Rio Web site.
Navigating and printing the Rio User Guide
The Rio One User Guide is in Adobe Acrobat (.PDF) file format.
Important: We strongly recommend that you use Adobe Acrobat version 4.0—
available on the Rio software CD—to view the Rio One User Guide.
Click links
on the World Wide Web.
Using Acrobat toolbar icons
jump to the page in the User Guide that contains the topic.
(blue underlined text) to jump to another location in the document or to a location
Click the Index icon at the top right corner of any page (by the page number) to go to the
index. Click page numbers in the Index to jump to a topic.
Click the Show/Hide Navigation Pane icon in the Acrobat toolbar to show a list of bookmarks. Bookmarks are links to the contents of the User Guide. Click any bookmark to
Click the Print icon in the Acrobat toolbar to print the User Guide. The size of the User
Guide is optimized for printing.
About the User Guide
Page 2
Legal notices
Copyright © 2001 SONICblue Incorporated. All Rights Reserved.
SONICblue Incorporated does not assume any responsibility for errors or omissions in this
document or make any commitment to update the information contained herein.
Rio is a registered trademark of RioPort, Inc. in the USA and/or other countries and is used
under license.
The RealPlayer and the RealJukebox are included under license from RealNetworks, Inc.
Copyright 1999. RealNetworks, Inc. Patents pending. All rights reserved.
This product is iTunes ready. iTunes is provided by Apple Computer, Inc. Copyright © 2001
Apple Computer, Inc. All rights reserved. iTunes is a trademark of Apple Computer, Inc.
Microsoft, Windows Media, and the Windows Logo are trademarks or registered trademarks of Microsoft Corporation in the United States and/or
other countries.
All other product names may be trademarks of the companies with which
they are associated.
First Edition, May 2001.
Part Number 75550175-001.
Introduction
Page 3
Introduction
The Rio One provides the ultimate listening experience while you exercise, commute or relax.
Create and mix your favorite selections on your PC or Mac for playback on your Rio One.
Your player is similar in function to a portable cassette or CD player. However, it has no moving parts, so it delivers skip-free music under any conditions. It is about the size of an audio
cassette or pager and weighs only a few ounces.
The Rio One interfaces with your computer through the USB port. Use the software included
on the CD to:
• Organize digital audio tracks on your computer.
• Organize and download tracks to your Rio One.
• Record (encode) your audio CDs.
• Search for tracks on your computer or on the Internet.
In addition, there are many cool accessories you can purchase separately to customize your
Rio. Visit the Rio Web site
Sources on the Internet for digital audio content include:
for information about accessories for your Rio One.
Riohome.com
WindowsMedia.com
Using your Rio One
Using your Rio One
Using buttons and controls
Using external flash memory expansion cards
This section explains what you need to know about your Rio’s buttons and controls.
6
1
7
9
8
10
Page 4
5
2
11
12
4
3
+ and - (Volume): Press + to increase the volume; press - to decrease the volume.
1
Volume level ranges from 0-20.
2 Playback control button includes (clockwise from top) Play/Pause/Power On
ward
8, Stop/Power Off <, and Reverse 7.
4/;: Press once to turn on the Rio and begin Play; press again to pause the current
•
track.
•
8: Press and hold to move forward within the current track; press and release to skip
to next track.
•
<: Press once to stop playback; press again to turn the Rio off.
4/;, For-
7: Press and hold to move backward within the current track; press and release to
•
skip to the start of the current track.
Note: To preserve battery life, the Rio One turns itself off after a few minutes of no
activity.
3 A-B: Marks a selection within a track for repeated playback. Press once to start (A-B sym-
bol displays with “B” blinking); press again to complete selection (“B” stops blinking);
press again to cancel.
4 Repeat: Press once to repeat the current track; press again to repeat all tracks; press
again to cancel.
Using your Rio One
5 Random: Press to mix the play order of all tracks. Press again to cancel.
6 LCD: Liquid crystal display. The LCD shows the fol-
lowing information (clockwise from the upper right):
• Volume level. The bar graph disappears as
volume is reduced and reappears as volume is
increased. Volume level ranges from 0-20.
Rio One display
• Track encoding rate. A higher number
indicates higher quality audio output measured in kilobits per second (kbps). See the
Understanding digital audio terms section later in the User Guide for more
information on track encoding bitrate
• Battery charge level. The illustration shows one half battery life remaining. All black
indicates a fully charged battery.
• Intro mode indicator. When displayed, the first 10 seconds of each track are played.
• A-B. Displays if A-B mode is selected.
.
Page 5
• Random. Displays if Random play mode is selected.
• Repeat 1/All. Displays if Repeat:Current Track or Repeat:All Tracks is selected.
• Track number.time counter. Displays track number and time count of the current
track.
• Play/Pause. Play arrow or vertical Pause displays depending on the current mode.
• Hold. Displays when the Rio is powered on and set to Hold mode.
• Download icon: Displays when the Rio One is connected to the computer.
7 Headphone connector: Plug your headphones into this port on top of the Rio.
8 Menu: In Stop mode, press Menu to monitor internal and external flash memory and
firmware version. Press to display total internal memory (Ti), total external memory
(Te), and then firmware version number. Press Menu again to hide the display.
9 EQ: Press to change equalization (EQ) settings. There are four EQ settings to choose
from:
• Normal.
• Classic.
• Jazz.
• Rock.
10 Intro: Press to play the first 10 seconds of each track.
Using your Rio One
Page 6
11 Hold: Slide to temporarily lock the buttons on your Rio. This is a useful feature during
activities when the Rio buttons can be bumped, for example, while exercising.
12 USB connector: Plug the USB cable into this connector.
Note: Do not connect your Rio to the computer before you install the software. This
can disrupt the normal installation process.
Using external flash memory cards
You can expand your Rio’s memory with 3.3 volt external flash memory cards.
Note: Do not use 5 volt cards—they are not compatible with the Rio.
Inserting external flash memory cards
1 Make sure your Rio is powered OFF.
2 Insert a 3.3 volt external flash memory card into the port on the bottom of the Rio.
Ejecting external flash memory cards
1 Make sure your Rio is powered OFF.
2 Release the flash memory lock.
3 Push the eject slide with your thumb.
3
2
Using the Rio software
Page 7
Using the Rio software
Using RealJukebox
RealJukebox audio management software is included on the software CD. Use RealJukebox
to:
• Organize digital audio tracks on your computer.
• Organize and download tracks to your Rio One.
• Record (encode) your audio CDs.
• Search for tracks on your computer or on the Internet.
To learn more about using RealJukebox, from within the software:
• Click the Help menu, or
• Click the Home button, scroll down to Real Jukebox Help, and select Using Real Juke-
box and/or Frequently Asked Questions.
Record (encode)
your audio CDs
Organize your tracks
Highlight tracks and
- play on your computer
- organize into playlists
- copy to your Rio
Find tracks on your
computer or on the Web
Using the Rio software
Page 8
Copying tracks to your Rio
1 Plug the USB cable into the USB port on your Rio.
2 Plug the other end of the cable into the USB port on your computer.
3 Click the All Tracks button on the Real Jukebox software.
4 Click the desired track(s).
5 Click the right mouse button and select Copy to Device or click Copy to > Device in the
right column on the window. Click OK on the dialog box.
6Click Copy Files in the right column on the window.
Encoding a CD
1 Put an audio CD in your computer’s CD-ROM drive.
2 Click the CD button.
3 The software prompts you and fills in track titles and other information via the Gracenote
CDDB Web site.
4 Check the desired track(s)—click the check box to the left of the song title or click Check
All in the right column on the window.
5 Recording begins...use the convenient playback controls at the top of the window to
record, play, pause, and so on.
Using the Rio software
Page 9
Using iTunes (Mac)
iTunes music software takes the confusion out of managing your personal music collection.
iTunes turns your Mac into a powerful digital jukebox, complete with easy-to-use tools for
recording music from audio CDs (simply insert a CD to import music to MP3s), searching and
browsing your entire collection, managing playlists, downloading songs to your Rio One, and
listening to Internet radio stations.
For more information, visit the iTunes Web site
.
To copy to your Rio: Drag files from your iTunes
library or playlists to the player icon
Full text search:
Type in this field
to search
Create playlists of your favorite songs
Digital audio terms
Page 10
Digital audio terms
ADPCM
Adaptive Differential Pulse Code Modulation (ADPCM), is a form of pulse code modulation
(PCM) that produces a digital signal with a lower bit rate than standard PCM. The Rio 800
uses ADPCM for voice recording. ADPCM produces a lower bit rate by recording only the difference between samples and adjusting the coding scale dynamically to accommodate large
and small differences.
Bitrate
Bitrate denotes the number of bits per second used to represent an audio signal. The size
and quality of a digital audio file is determined by the bitrate used when encoding the file. The
higher the bitrate used, the higher the sound quality and the larger the file size. For example,
with MP3, a bitrate of 128k is usually very close to CD quality, and takes up about 1MB per
minute of music. At a 64k bitrate, the sound quality is similar to that of an FM radio signal, but
you can get around two minutes of music in that same 1MB of storage space.
CDDB
See Gracenote.
Codec
Depending on the context and kind of technology involved, codec can be defined in two
ways. In telecommunications, a codec is usually a “coding/decoding” chip used to translate
between digital and analog transmissions. A modem uses one to interpret incoming analog
signals and converts the digital data stream coming from the computer into analog. Codec is
also defined as a compression/decompression algorithm. Codecs are used to compress
audio data into a file, often for efficient transmission over a network, and then decode it for
playback.
The Rio One supports the following digital audio file codecs:
• MP3
• WMA
DRM, security
Digital Rights Management (DRM) technologies protect copyright ownership of digital information. DRM became an issue with the rise of MP3 technology and Internet distribution of
music. DRM platforms serve as a security “wrapper” around digital audio supporting Internet
distribution while at the same time protecting and managing rights related to that digital information.
Encoding, or Ripping (a CD)
Encoding, or “ripping”, refers to converting an audio file from an audio CD into a compressed
digital audio format, such as MP3 or WMA, that can be played on the Rio or on the computer.
Digital audio terms
Page 11
Firmware
Firmware is software–programs or data–that has been written onto read-only memory
(ROM). Firmware is a combination of software and hardware that is comparable to an operating system on a computer. The Rio firmware controls everything from the liquid crystal display
and codec support to the Rio’s other functions.
How to upgrade the Rio firmware
Gracenote
Gracenote, formerly known as the CD Database (CDDB), is a vast database of CD information that includes artist, disc name, song title, and other information. Gracenote supports hundreds of third party software CD players. Software programs use a CDs serial number to
search the Gracenote Web site for CD information. Access to the Gracenote service is
offered free of charge to end-users. Visit the Gracenote Web site
for more information.
MP3
MPEG-1, Layer 3 Audio (MP3) is a compressed digital audio file format. This format allows
for near CD quality sound, but at a fraction of the size of normal audio files. MP3 conversion
of an audio track from CD-ROM reduces the file size by approximately a 12:1 ratio with virtually no loss in quality. This digital sound encoding and compression process was developed
by the Fraunhofer Institut fur Integrierte Schaltungen and Thomson Multimedia. MP3 uses
perceptual audio coding and psychoacoustic compression to remove the redundant and irrelevant parts of a sound signal that the human ear doesn't hear. It also adds a Modified Discrete Cosine Transform (MDCT) that implements a filter bank, increasing the frequency
resolution 18 times higher than that of layer 2. The MP3 encoding process is well suited for
the transfer of high quality audio files with small file size over the Internet.
Playlist
Playlists let you organize lists of tracks to play in the order you choose. Playlists make it easier to manage large collections of music.
SDMI
The Secure Digital Music Initiative (SDMI) is a forum of over 130 companies in the fields of
recorded audio content, computers, and consumer electronics, for the purpose of developing
an integrated method of copyright protection technology that can be used worldwide. SDMI is
working to create a framework for preventing improper usage of audio files and to promote
legal music distribution services.
Skin
The skin is the software option that determines how digital audio player software applications
appear on your computer screen. Some applications allow you to customize the color and
window design of your software by changing the skin. Some skins omit certain playback controls for simplicity.
Digital audio terms
Page 12
USB
Universal Serial Bus (USB) is the external bus standard that supports data transfer rates of
12 Mbps (12 million bits per second). The Rio uses USB to communicate with the computer.
A single USB port can be used to connect up to 127 peripheral devices, such as mice,
modems, and keyboards. USB also supports Plug-and-Play installation and hot plugging. It is
expected to completely replace serial and parallel ports.
WMA
Windows Media Audio (WMA) is the compressed audio format created by Microsoft as an
alternative to MP3. WMA may replace MP3 since it offers greater file compression—twice
that of MP3—at the same or better sound quality, enabling you to store twice as much music
on your PC or Rio.
FAQ & troubleshooting
Page 13
FAQ & troubleshooting
How do you put music on the Rio?
The Rio interfaces with your computer through the USB port. You can get digital audio from
numerous Internet sites or encode your own digital audio tracks from your audio CDs using
the CD-ROM drive on your computer. Use the software included with the Rio to get audio
from the Internet, encode tracks from your audio CDs, or download tracks to your Rio.
How much music will my Rio hold?
Note: Due to different software compression algorithms, the following information
may vary slightly depending on what software you are using and what program the
MP3 was created by.
To determine how much play time your Rio actually has, use the following equation:
Rio Play Time = M / (S x 0.439)
where:
M=Rio memory size in MB (32MB, 64MB, 128MB, and so on).
S=Sampling Speed in kbps (128kbps, 80kbps, and so on).
The higher quality the MP3, the larger its size, causing it to take up more room on your Rio’s
memory.
The following bitrates are supported:
• 256 kbps, CD Quality, 5.6:1 reduction.
• 192 kbps, CD Quality, 7.5:1 reduction.
• 160 kbps, CD Quality, 9:1 reduction.
• 128 kbps, CD Quality, 11.25:1 reduction.
• 96 kbps, Near CD, 15:1 reduction.
• 80 kbps, Near CD, 18:1 reduction.
• 64 kbps, FM Radio, 22.5:1 reduction.
What are the differences between MP3 and WMA?
If you use the WMA format instead of the MP3 format, you can have the same quality at
about one half the size. For example, a 64 kbps WMA sounds as good as a 128 kbps MP3.
Since WMA offers CD quality at half the file size of MP3, it enables you to store twice as
much music on your PC or Rio. WMA files are not Mac compatible.
Can I use the Rio with Windows 95? I have the USB supplement pack.
No. The Rio USB devices can only be used with Windows 98, Windows ME or Windows 2000
operating systems, or Mac OS 9.0.4 or later with a built-in USB port. The Rio requires a
newer standard of USB that is not available in Windows 95, even with the USB supplement
pack.
FAQ & troubleshooting
Page 14
The Rio is connected to the USB, why doesn’t the computer recognize it?
First, make sure the Rio software is running and check to make sure the USB cable is fully
connected to both the Rio and the computer. You can also try unplugging the USB cable and
plugging it back in.
Where is the serial number located on the Rio?
The serial number (S/N) is on the back of the Rio.
The AA battery inside my Rio drains even if I haven’t used it for a while. What causes this?
The Rio player always uses some battery power. When Rio is turned “off,” it actually is in a
low-power mode. If you know you will not use Rio for a while, remove the AA battery to preserve its charge.
Can I use any flash memory card to increase my Rio’s memory?
No. The Rio One only uses a 3.3 volt (v) flash ROM memory card. Do not use 5v cards. You
can purchase flash memory cards for your Rio player online from the Rio Web site
memory cards can also be purchased from retail electronic stores.
. Flash
What brand replacement alkaline batteries do you recommend?
Your Rio One is powered by one AA size alkaline battery (included). Your Rio will run longer
and perform best when using a good quality battery. Poor quality or leaking batteries can
damage the Rio One. The following brands of replacement batteries are approved for use
with the Rio One:
• Energizer AA size alkaline.
• Duracell Ultra AA size alkaline.
What does the Rio Hold feature do?
The Hold feature on the Rio locks all buttons and controls except the Power switch. Hold is
useful at times when the Rio may be bumped, for example, when exercising.
How do I upgrade the Rio firmware?
Checking your Rio’s firmware version
Important: First determine the version of the firmware installed on your Rio. Do not
“downgrade” your Rio firmware by installing an older version.
1 Press the Menu button.
2 Press the
3 The firmware version the Rio is using displays.
8 button.
FAQ & troubleshooting
Page 15
Downloading the firmware upgrade from the Rio Web site
1 Go to the Rio Web site
2 Click the Support link.
3 Navigate to the Rio Technical Support Updates page.
4 Select and download the latest Rio One xxxx.exe (PC) or Rio One Update xxxx (Mac)
firmware upgrade file to your computer.
Upgrading the Rio firmware—PC
Important: Quit all other applications before running the firmware upgrade. While
running the firmware upgrade, do not close the program, turn off the Rio or unplug
the USB cable.
1 Connect the Rio to the computer with the USB cable.
2 Double-click the Rio One xxxx.exe firmware upgrade file. The RioFlasher window dis-
plays.
3 Click the Upgrade Now button on the RioFlasher window.
4Click Yes.
5 When the upgrade is complete, a check of the firmware version displays the new number.
Upgrading the Rio firmware—Mac
Important: Do not close the program, turn off the Rio or unplug the USB cable
during the upgrade.
1 Press the4/; button to turn your Rio On.
2 Connect the Rio to the computer with the USB cable.
3 Double-click the iTunes icon.
4 Select the Rio player icon.
5 Click the Options button on the iTunes window. The Rio Settings window displays.
6 Click the Upgrade Firmware button in the Rio Settings window.
7 Choose the Rio One Update xxxx firmware upgrade file.
8 Click the Open button.
9 When the upgrade is complete, a check of the firmware version displays the new number.
FAQ & troubleshooting
Page 16
Why do I get an error when I click Read a CD to start the encoding process?
The following factors may interfere with the CD encoding process:
1 Over-utilization of the CPU during the encoding process. Close all other software before
encoding.
2 Insufficient RAM to cache the track properly. Generally, 64 MB is fine if no other memory
intensive application is running. Close all other software before encoding. Windows 98
uses about 15-20 MB of RAM at startup depending on what applications you have running.
3 CD-ROM firmware. Even if a CD-ROM drive is new, it may require a firmware update from
the manufacturer to correct audio extraction errors.
4 Overclocking. Overclocking the system—running it faster than it is rated to run—can have
adverse effects on the peripheral components. If your system is overclocked, bring it back
to its normal operating speed.
How can I get the best sound quality when encoding from a CD?
If you use a significant amount of your computer system's resources with other applications,
encoding songs from a CD can result in poor quality recordings. If the song(s) you encode
contain abnormalities, such as pops or skips, close down other applications which are running and encode those songs again. The condition of the audio CD—scratches and so on—
can affect the quality of the recording as well.
Warranty information
Page 17
Warranty information
One Year Limited Warranty
Our warranty to you
SONICblue Incorporated warrants that your product will be free from defects in materials and
workmanship for a period of one year from the date of original retail purchase. If you discover
a defect covered by this warranty, we will repair or replace the product at our option using
new or remanufactured components. SONICblue Incorporated’s liability is limited solely to the
repair or replacement of the defective product. This warranty is extended to the original end
user purchaser only and is not assignable or transferable to any other party. Any parts or
boards removed in the replacement or remanufacture process shall become the property of
SONICblue Incorporated. Out of warranty service may also be available for a fee.
How to obtain service under this warranty
To obtain service under this warranty, please contact the dealer from whom you purchased
this product or call the SONICblue Incorporated Customer Care Center at (541) 967-2450 for
return instructions.
Customer Care
hours of operation are:
• Monday through Friday 5am-7pm, PT.
• Saturday 8am-4pm, PT.
You must deliver the product and the original sale receipt to either the dealer from who you
purchased this product or to SONICblue Incorporated in order to obtain service under this
warranty. If you return the product to us, you must pay for shipping to SONICblue Incorporated.
Product failures not covered by this warranty
This warranty covers defects in manufacture that arise from correct use of the device. It does
not cover damage caused by abuse, misuse, improper modification or repair, moisture,
extreme heat or cold, corrosive environments, shipping, or high voltage surges from external
sources such as power line, telephone line, or connected equipment. This warranty does not
cover wear and tear on covers, housing or wiring. This warranty also does not apply to any
product with an altered or defaced serial number.
How to obtain out of warranty service
To obtain out of warranty service, please contact the SONICblue Incorporated Customer
Care Center at (541) 967-2450 (see above for hours of operation).
Out of warranty service is provided for owners of Rio One Personal Digital Music Players
who:
• Are unable to provide valid proof of purchase for their Rio Personal Digital Music Player.
• Require repair service after the expiration of the original warranty.
• Require service for product failures not covered under the SONICblue Incorporated war-
ranty on this product.
Out of warranty service is limited to the Personal Digital Music Player only and is not available for headphones, memory cards or other accessories.
Warranty information
Page 18
The fee for out of warranty repairs is payable by credit card at the time the service agreement
is created and Return Authorization provided. This fee includes all labor, parts needing
replacement, and return shipping.
You must deliver the product to SONICblue Incorporated in order to obtain out of warranty
service. You must pay for shipping to SONICblue Incorporated. It is recommended that you
use a shipping service providing you with tracking capability, because we will not be responsible for items lost in the mail. A Return Authorization number is required for all shipments to
SONICblue Incorporated. Please contact our Customer Care Center for more information or
to arrange for out of warranty service.
Limits of liability
We are only responsible for the repair of this product. We will not be liable to you or anyone
else for any damages that result from the failure of this product or from the breach of any
express or implied warranties. These include damage to other equipment, lost data, lost profits, or any consequential, incidental, or punitive damages. In no event will SONICblue Incorporated be liable for any amount greater than the currently suggested retail price of this
product.
This written warranty represents the entire warranty agreement between SONICblue Incorporated and you. This warranty is given in lieu of all other warranties, express or implied, including without limitation implied warranties of merchantability and fitness for a particular
purpose. This warranty is limited to the term specified above. No warranties, either express or
implied, will apply after this period. This warranty may not be altered in any way other than in
writing by an officer of SONICblue Incorporated. This warranty gives you specific legal rights
and you may also have other rights, which vary, from state to state. Some states limit what
warranties may be excluded as well as how long an implied warranty lasts, so the above limitation may not apply to you.
Regulatory information
Page 19
Regulatory information
Federal Communications Commission (FCC)
The device has been tested and found to comply with limits for a Class B computing device
according to the specifications in FCC rules Part 15. Operation is subject to the following two
conditions:
1 This device may not cause harmful interference, and
2 This device must accept any interference received, including interference that may cause
undesired operation.
If your device needs repairs, you must arrange for the manufacturer to make them if you are
to keep the device’s FCC registration valid. This equipment, like other electronic equipment,
generates and uses radio frequency energy. If not installed and used according to the instructions in this manual, this equipment may cause interference with your radio and television
reception. If you think this equipment is causing interference with your radio or television
reception, try turning the equipment off and on. If the interference problems stop when the
equipment is switched off, then the equipment is probably causing the interference. You may
be able to correct the problem by doing one or more of the following:
• Adjust the position of the radio or TV antenna.
• Move the device away from the radio or TV.
If necessary, consult your dealer or an experienced radio or television technician. You may
find this booklet helpful: “How to Identify and Resolve Radio and TV Interference Problems”
(Stock No. 004-000-00345-4), prepared by the FCC and available from the U.S. Government
Printing Office, Washington, DC 20402. See individual devices for FCC ID and registration
numbers.
Industry Canada
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
Customer care
Technical support
Hours of Operation
Monday-Friday 5am-7pm PT
Saturday 8am-4pm PT
customersupport@riohome.com
Telephone
New product support
(541) 967-2450
TDD
(541) 967-2451
Fax
(541) 967-2401
Customer care
Page 20
Web site
www.riohome.com
Solution Library
Customer service
Hours of Operation
Monday-Friday 6am-5pm PT
customersupport@riohome.com
Telephone
1-800-468-5846 or (541) 967-2450
Fax
(541) 967-2485
Rio Product Support
With every Rio product you receive the following support services:
• Unlimited access to the Rio web-based technical information resources, available 24
hours a day every day at www.riohome.com
base search engine, product updates, and other useful tools.
. Here you will find FAQ files, a knowledge-
• Unlimited e-mail support for the duration of your Rio product hardware warranty period.
• Access to the latest software updates and enhancements for Rio product via our Web
site.
Customer care
Page 21
New Product Support
In addition to the services mentioned above, all retail purchasers of Rio products receive person-to-person telephone support for the first 90 days of ownership.
Extended Service Option
To extend support after the expiration of New Product Support, we offer an affordable, feebased, Extended Service Option. Please see the Web site
for details.
Premium Support Service
Have a tough question and no time to wait? Rio also offers a Premium Support service. No
hold time and your call is routed directly to our most experienced support technicians. This
service is available at a low per minute fee whether your Rio product is in warranty or not.
(You must be 18 years or older or have your parent’s permission to use this service). Please
see the Web site
for details.
Customer care
Page 22
Index
Page 23
Index
A
a-b mode 4
ADPCM 10
audio file size 10
B
batteries
1.5volt AA alkaline replacement
bitrate 10
C
CDDB 10, 11
CE declaration 19
codec (defined) 10
codecs
ADPCM
MP3 11
WMA 12
customer care 20
10
D
display 5
DRM 10
E
encode (defined) 10
eq button 5
equalizer 5
external memory cards 6
F
Federal Communications Commission
(FCC) statement
file compression 10
firmware
defined
how to upgrade 14
flash memory cards 6
forward 4
frequently asked questions 13
19
11
G
gracenote 11
H
hold button 6
I
intro mode 5
iTunes software 9
L
LCD 5
14
liquid crystal display 5
M
Mac software 9
memory expansion 6
menu button 5
MP3 11
O
one year limited warranty 17
P
play/pause/power on 4
playback control button 4
playlist
defined
11
R
random mode 5
RealJukebox software 7
regulatory information 19
repeat mode 4
repeat selection 4
reverse 4
S
SDMI 11
skins 11
stop/power off 4
T
technical support 20
troubleshooting 13
U
USB 12
using buttons and controls 4
V
volume control 4
W
warranty 17
WMA 12
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