Page 1
Service Guide
DS1000Z-E Series Digital
Oscilloscope
Aug. 2019
RIGOL (SUZHOU) TECHNOLOGIES INC.
Page 2
Page 3
RIGOL
Guaranty and Declaration
Copyright
© 2019 RIGOL (SUZHOU) TECHNOLOGIES INC. All Rig hts Reserved .
Trademark Information
RIGOL is a registered trademark of RIGOL (SUZHOU) TECHNOLOGIES INC.
Publication Number
SGA27100-1110
Notices
RIGOL produ cts are cov ered by P.R.C. and f oreign pa tents, issue d and pendin g.
RIGOL reserves the right to modify or change parts of or all the specifications
and pricing policies at the company’s s ole de cision .
Information in this publication replaces all previously released materials.
Information in this publication is subject to change without notice.
RIGOL shall not be liable for either incidental or consequential losses in
connection with the furnishing, use, or performance of this manual, as well as
any information contained.
Any part of this document is f orbi dden to be copi ed, phot ocopie d, or rearranged
without prior written approval of RIGOL.
Product Certification
RIGOL guarantees that this product conforms to the national and industrial
standards in China as well as the ISO9001:2015 standard and the ISO14001:2015
standard. Other international standard conformance certifications are in progress.
Contact Us
If you have any problem or requirement when using our products or this manual,
please contact RIGOL.
E-mail: service@rigol.com
Website: www.rigol.com
DS1000Z-E Service Guide I
Page 4
RIGOL
Safety Requirement
General Safety Summary
Please review the following safety precautions carefully before putting the
instrument into operation so as to avoid any personal injury or damage to the
instrument and any product connected to it. To prevent potential hazards, please
follow the instructions specified in this manual to use the instrument properly.
Use Proper Power Cord.
Only the exclusive power cord designed for the instrument and authorized for use
within the local country could be used.
Ground the Instrument.
The instrument is grounded through the Protective Earth lead of the power cord. To
avoid electric shock, connect the earth terminal of the power cord to the Protective
Earth terminal before connecting any input or output terminals.
Connect the Probe Correctly.
If a probe is used, the probe ground lead must be connected to earth ground. Do not
connect the ground lead to hi gh volta ge. Imp roper w ay of connection coul d result in
dangerous voltages being present on the connectors, controls or other surfaces of
the oscilloscope and probes, which will cause potential hazards for operators.
Observe All Terminal Ratings.
To avoid fire or shock hazard, observe all ratings and ma rkers on the ins trument and
check your manual for more information about ratings before connecting the
instrument.
Use Proper Overvoltage Protection.
Ensure that no over voltage (su ch as that cause d by a bolt of lightni ng) can reach the
product. Otherwise, the operator might be exposed to the danger of an electric
shock.
Do Not Operate Without Covers.
Do not operate the instrum e nt with covers or panels removed.
Do Not Insert Objects Into the Air Outlet.
Do not insert objects into the air outlet, as doing so may cause damage to the
instrument.
Use Proper Fuse.
Please use the specified fuses.
II DS1000Z-E Service Guide
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RIGOL
Avoid Circuit or Wire Exposure.
Do not touch exposed junc tions and components when the unit is powered on.
Do Not Operate With Suspected Failures.
If you suspec t that any damage may occur to the instrument, have it inspected by
RIGOL authorized personnel before further operations. Any maintenance,
adjustment or replacement especially to ci rcuits or accessories must be perf ormed by
RIGOL authorized personnel.
Provide Adequate Ventilation.
Inadequate ventilation may cause an increase of temperature in the instrument,
which would cause damage to the instrument. So please keep the instrument well
ventilated and inspect the air outlet and the fan regularly.
Do Not Operate in Wet Conditions.
To avoid short circuit inside the instrument or electric shock, never operate the
instrument in a humid environment.
Do Not Operate in an Explosive Atmosphere.
To avoid personal injuries or damage to the instrument, never operate the
instrument in an explo sive atmosphere.
Keep Instrument Surfaces Clean and Dry.
T o a void dust or moisture from a ffecting the performance of the instrument, ke ep the
surfaces of the instrument clean and dry.
Prevent Electrostatic Impact.
Operate the instrument in an electrostat ic discharge protective environ ment to a void
damage induced by static discharges. Always ground both the internal and external
conductors of cables to release static before making connections.
Use the Battery Properly.
Do not expose the battery (if availa ble) to high temperature or fire. Keep it out of the
reach of children. Improper change of a battery (lithium battery) may cause an
explosion. Use the RIGOL specified battery only.
Handle with Caution.
Please handle with care during transportation to avoid damage to keys, knobs,
interfaces, and other parts on the panels.
DS1000Z-E Service Guide III
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RIGOL
WARNING
which, if not
avoided, will result in serious injury or death.
CAUTION
which, if not
avoided, could result in damage t o the product or loss of important data.
DANGER
It calls attention to an operation, if not correctly performed, could
result in injury or hazard immediately.
WARNING
It calls attention to an operation, if not correctly performed, could
result in potential injury or hazard.
CAUTION
It calls attention to an operation, if not correctly performed, could
product.
Hazardous
Safety
Protective
Terminal
Chassis
Test
Safety Notices and Symbols
Safety Notices in this Manua l:
Indicates a potentially hazardous situation or practice
Indicates a potentially hazardous situation or practice
Safety Terms on the Product:
result in damage to the product or other devices connected to the
Safety Symbols on the Product:
Voltage
Warning
Earth
Ground
Ground
IV DS1000Z-E Service Guide
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RIGOL
Document Overview
Format Conventions in this Manual:
1. Key
The function keys at t he fr ont panel a re denoted by t he format of "Button Name
(Bold) + Text Box". For example, Utility denotes the "Utility" key.
2. Menu
The menu items are denoted by the format of "Menu Word (Bold) + Character
Shading". For example, System denotes the "System" menu item under
Utility.
3. Operation Step
The next step o f ope r at ion is den ote d by a n a rrow "". For example, Utility
System denotes pressing Utility on the front panel and then pressing
System.
User Manuals of this Product:
The user manuals of this p roduct include the Qui ck Guide, User Gui de, Programming
Guide, Data sheet and etc. For the latest version of the desired manual, download it
from www.rigol.com.
DS1000Z-E Service Guide V
Page 8
RIGOL Contents
Contents
Guaranty and Declaration ......................................................................... I
Safety Requirement ................................................................................. II
General Safety Summary........................................................................... II
Safety Not ices and Symbol s ..................................................................... IV
Document Overview .................................................................................V
Chapter 1 Disassembly and Assembly ................................................ 1-1
Notices to Disassembly and Assembly ...................................................... 1-1
Exploded View Drawing .......................................................................... 1-2
Disassemble the Rear Panel .................................................................... 1-4
Disassemble the Metal Rear Panel ............................................................ 1-5
Disassemble the Knob ............................................................................ 1-6
Disassemble the Front Panel ................................................................... 1-7
Disassemble the Keypad Board and LCD ................................................... 1-8
Disassemble the Main Board .................................................................. 1-10
Assembly Procedures ............................................................................ 1-11
Chapter 2 Troubleshooting&Maintenance .......................................... 2-1
Troubleshooting ..................................................................................... 2-1
Maintenance .......................................................................................... 2-3
System Maintenance ........................................................................ 2-3
Warranty ........................................................................................ 2-3
Care and Cleaning ........................................................................... 2-4
Environmental Considerations ........................................................... 2-4
VI DS1000Z-E Service Guide
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Chapter 1 Disassembly and Assembly RIGOL
WARNING
personnel are allowed to disassemble the instrument.
Chapter 1 Disassembly and Assembly
Notices to Disassembly and Assembly
Notices:
Do not disassemble the instrument unless for working requirement.
Only authorized personnel are allowed to disassemble the instrument.
Cut off the power sup p ly before disassembling the instrument.
Please wear anti-static wrist strap or make other anti-static precaution when
disassembling the instrument.
Please use proper tools and follow the correct steps.
Take care not to deform the metal structure or get hurt when disassembling the
metal structures.
To avoid causing damage to the instrument due to improper operation and to
save your time, we recommend you to follow the disassembly steps and
methods in this guide manual.
Tools Required:
Phillips screwdriver T10
BNC socket wrench
5mm hexagon soc ke t wrench
Ensure that the power supp ly is cut off before disassembling the
instrument. Only well-trained professi onal personnel or qualified
DS1000Z-E Service Guide 1-1
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RIGOL Chapter 1 Disassembly and Assembly
Exploded View Drawing
You nee d to get a basic understan din g of the main parts of the instrument before
disassembling and assembling the instrument. When disassembling or assembling
the instrument, please follo w the procedures and avoid scratc hing the part surface.
This manual mainly intr oduces the disassembly and assembly methods of DS1000Z-E
series digital oscilloscope. The exploded vi e w of DS1000Z-E (take DS1202Z-E as an
example) is as shown in Figure 1-1.
Figure 1-1 Exploded View of DS1000Z-E
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Chapter 1 Disassembly and Assembly RIGOL
No.
Part No.
Qty.
Name/Description
1
2010001921
1
Front Panel
2
2010000298
2
Large Knob
3
2010000315
4
Small Knob
4
2010003393
1
LCD
5
1020002199
1
Rubber Keypad
6
1020000579
18
M3x6 Torx Flat Head Countersunk
Screw
7
1020001117
1
LCD Shield
8
2010002201
1
PCB Board of Rubber Keypad
9
2010000979
2
Bracket
10
1020000619
4
BNC Nut
11
1020002186
1
Metal Front Panel
12
2010004548
1
Main Board
13
1020001121
1
Power Supply Shield
14
2010004439
1
Power Supply Board
15
2010003358
1
Rear Panel
16 2 Rear Bracket
17 2 Handle Shaft
18 1 Handle
19
1020000550
2
M3x10 Torx Pan Head Screw
20
1020002185
1
Metal Rear Panel
21
1010003701
1
Power Cor d C onnector
22
1020003652
4
BTF5x10 Torx Flat Countersunk Head
Self-tapping Screw
23
1020004367
1
Fan
24
1020000571
19
M3x6 Torx Pan Head Combination
Screw
25
1020000589
9
M3x8 T orx Pan Head Self-tapping Screw
26
2010004388
1
PCB Board of Keypad at the Left Side of
Screen
27
1020002198
1
Rubber Keypad at the Left Side of
Screen
28
2010001920
1
Power Key
Table 1-1 Replacement Parts List
(Rear Panel
Combination)
The recommended disassemble procedures are as follows:
Disassemble the Rear Panel Disassemble the Metal Rear Panel Disassemble the
Knob Disassemble the Front Panel Disassemble the Keypad Board and LCD
Disassemble the Main Board
DS1000Z-E Service Guide 1-3
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RIGOL Chapter 1 Disassembly and Assembly
Rear Panel
①②②
Handle
Disassemble the Rear Panel
Figure 1-2 Disassemble the Rear Panel
Part Description:
① 2 screws (M3x10 torx pan head screw, used for fastening the handle)
② 2 screws (M3x8 torx pan head self-tapping screw, used for fastening the
brackets of the rear pan e l)
Disassembly Steps:
1. Use the T10 screwdriver to remove 2 screws (①) that secure the handle.
2. Use the T10 screwdriver to remove 2 screws (②) at the bottom of the rear
panel.
3. Remove the rear panel ge nt ly.
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Chapter 1 Disassembly and Assembly RIGOL
Tip:
keyboard cable on the main board are properly installed.
Metal Rear Panel
①
① ① ①
BNC Nut
Disassemble the Metal Rear Panel
①
①
①
Figure 1-3 Disassemble the Metal Rear Panel
Part Description:
① 11 screws (M3x6 torx flat head countersunk screw, used for fastening the metal
front panel and the metal rear panel); no t all screws are indica t ed in the above
figure.
Disassembly Steps:
1. Use the BNC socket wrench to remove 1 nut and w a sher at the B NC port on the
metal rear panel.
2. Use the T10 screwdriver to remove the 11 screws (①) that secure the metal
front metal panel and the metal rear panel.
3. Remove the power cable and fan cable from the main board and take of f the
metal rear panel gently.
Before disconnecting the power cable and the fan cable fro m the main board ,
pay attention to the connecting positions of the cables to avoid incorrect
connection or incomplete connection when assembling the cables.
Before assembling the metal rear panel, check whether the screen ca ble and
DS1000Z-E Service Guide 1-5
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RIGOL Chapter 1 Disassembly and Assembly
Tip:
damaging the key f i lm a nd kn ob .
① ① ① ① ①
Disassemble the Knob
①
Figure 1-4 Disassemble the Knob
Part Description:
① 6 knobs
Disassembly Step:
Remove the 6 knobs (①) from the front panel.
It is recommended that you use a lever-like tool to pry o ut the knob when
disassembling the knob and place a soft pad at the force bearing point to avoid
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Chapter 1 Disassembly and Assembly RIGOL
① ① ① ① ① ①
Disassemble the Front Panel
①
Figure 1-5 Disassemble the Front Panel
Part Description:
① 7 screws (M3x8 torx pan head self-tapping screw, used for fastening the front
panel)
Disassembly Steps:
1. Use the T10 screwdriver to remove 7 screws (①) that secure the front panel.
2. Take off the front panel gently.
DS1000Z-E Service Guide 1-7
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RIGOL Chapter 1 Disassembly and Assembly
②
③
Left
Main Keyboard
LCD
③ ③ ③
②②②
②
Disassemble the Keypad Board and LCD
①
Keyboard
①
Figure 1-6 Disassemble the Keypad Board and LCD
Part Description:
① 2 screws (M3x6 torx flat head countersunk screw, used for fastening the left
keyboard)
② 5 screws (M3x6 torx flat head countersunk screw, used for fastening the main
keyboard)
③ 4 screws (M3x6 torx pan head combination screw, used for securing the LCD)
Disassembly Steps:
1. Use the T10 screwdriver to remove 2 screws (①) that secure the left keyboard.
2. Use the T10 screwdriver to remove 5 screws (②) that secur e t he main
keyboard.
3. Remove the left keyboard cabl e and m a in keyb oard cable from the main board,
and take off the left keyboard and main keyboard gently.
4. Use the T10 screwdriver to remove 4 screws (③) that secure the LCD. Remove
the screen line from the main board. Take off the LCD gently.
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Chapter 1 Disassembly and Assembly RIGOL
Tip:
positions.
Before disconnecting the keyboard cable and screen cable from the main
board, pay attention to the connecting positions of the cables to avoid
incorrect connection or incomp lete connection when assembling the cables.
When assembling the keypad boards and LCD, pass the left keyboard cable,
main keyboard cable, and scree n line through the corresponding holes on the
metal front panel. Fasten the main board and then get the cables into proper
DS1000Z-E Service Guide 1-9
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RIGOL Chapter 1 Disassembly and Assembly
Disassemble the Main Board
①
X10
Figure 1-7 Disassemble the Main Board
Part Description:
① 10 screws (M3x6 torx pan head c ombination screw, used for fastening the
main board to the metal front panel); please remove them a ccordin g to their
actual positions).
Disassembly Steps:
1. Use the BNC socket wrench to remove the 3 nuts and washers at the BNC
ports on the metal front panel.
2. Use the T10 screwdriver to remove 10 screws (①) that secure the main
board and the metal front panel.
3. Take off the main board gently.
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Chapter 1 Disassembly and Assembly RIGOL
Assembly Procedures
The assembly procedures are simp ly the reversal of the disassembly procedures.
Check whether the cables are correctly connected and whether all the screw s are
installed after completing each assembly procedure.
DS1000Z-E Service Guide 1-11
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Chapter 2 Troubleshooting&Maintenance RIGOL
Chapter 2 Troubleshooting&Maintenance
Troubleshooting
The commonly encountered failures and their solutions are listed below. When you
encounter those problems, please solve them following the corresponding steps. If
the problem persists, please contact RIGOL and provide your device information
(acquisition method: Utility System System Info).
1. The screen is still dark after pressing the power key.
(1) Check whether the power switch is really on.
(2) Check whether the power is correctly connected.
(3) Check whether the fuse is burned o ut. If the fuse needs to be changed ,
please use the specified fuse.
(4) Restart the instrument after finishing the above inspections.
(5) If it still does not work correctly, please contact RIGOL.
2. The signal is sampled but no waveform of the signal is displayed.
(1) Check whether the probe is correctly connected to the item to be tested.
(2) Check whether there a re signals generated from the it em to be tested (you
can connect the probe compensation signal to the problematic channel to
determine which has problem, the channel or the item to be tested).
(3) Resample the signal.
3. The measured voltage amplitude is greater or lower than the actual
value (this problem usually occurs when probe is used).
Check whether the probe r atio of the c hannel complies wit h the att enuation ratio
of the probe.
4. There is waveform display but not stable.
(1) Check the trigger source: press MENU Source in the trigger control
area (TRIGGER) at the front panel to check whether the trigger source
selected complies with the signal channel actually used.
(2) Check the trigger type: ge neral sig nals sh ould use "Edge" trigger and vi deo
signal should use "Video" trigger. Only when the prop er trigger t ype is used,
can the waveform be displayed stably.
(3) Check the trigger level: adjust the tr igger level to the middle of the signal.
(4) Change the trigger holdoff setting.
5. No display after pressing RUN/STOP.
Check whether the trigger mode in the trigger control area (TRIGGER) at the
front panel is "Normal" or "Single" and whether the trigger leve l exceeds the
waveform range. If yes, set the trigger level to the middle or set MODE to
"Auto".
DS1000Z-E Service Guide 2-1
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RIGOL Chapter 2 Troubleshooting&Maintenance
Note: Using AUTO could automatically finish the above setting.
6. The display of w av eform is ladder-like.
(1) The horizontal time base might be too low. Increase the horizontal time
base to increase the horizontal resolution and improve the display.
(2) If the display type is "Vectors", the lines between the sample points may
cause ladder-like display. Press Display Type to set the display type to
“Dots” to solve the prob lem.
7. Fail to connect PC or PictBridge printer through USB.
(1) Press Utility IO Setting USB Device to check whether the current
setting matches the device currently connected.
(2) Check whether the USB cable is corre ctly conne cted to t he oscill oscope and
PC.
(3) Check whether the USB cable is in good condition. If needed, restart the
oscilloscope.
8. The USB storage device cannot be recognized.
(1) Check whether the USB storage device can work normally.
(2) Ma k e sure that the USB storage device being used is flash storage type.
This oscilloscope does not support hardware storage type.
(3) Make sure whether the capacity of the USB storage device is too large. It is
recommended that the capacity of the USB storage device being used with
this oscilloscope is no larger than 8 GBytes.
(4) Restart the instrument and then insert the USB storage device to check it.
(5) If the USB storage device still cannot be used normally , please cont act
RIGOL.
2-2 DS1000Z-E Service Guide
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Chapter 2 Troubleshooting&Maintenance RIGOL
Maintenance
System Maintenance
In order to ensure the performance and prolong the service life of the instrument,
please follow the recommendations below.
1． Get a full understanding of the performance and basic operating method of the
instrument before using it.
2． I n or der to ensure the measurement accuracy and the service life of the
instrument, the instrumen t should be use d an d store d in places awa y from dust ,
shock, moisture, magnetic field and static; besides, the instrument should be
placed in places where it will not be ex posed to sunl ight for long periods of tim e.
3． Do not operate the instrument when failu re occurs. In this situati on, you need to
first solve the failure. Besides, r egular test and calibration should be performed
to ensure the accuracy of the performance.
4． Arrange the instrument properly after you finish the operation of the instru ment.
5． Keep the relative accessories of the instrument properly for future use.
Warranty
RIGOL (SUZHOU) TECHNOLOGIES INC. (hereinafter referred to as RIGOL)
warrants that the product will be free from defects in materials and workmanship
within the warranty period. If a p rodu ct pro v es defective within the warranty period,
RIGOL guarantees free replacement or repair for the defective product.
To get repair service, please contact with you r nearest RIGOL sales or service office.
There is no other warranty, expressed or implied, except such as is expressly set
forth herein or other applicable warranty card. There is no implied warranty of
merchantability or fitness for a particular purpose. Under no circumstances shall
RIGOL be liable for any consequential, indirect, ensui ng, or special damages for any
breach of warranty in any case.
DS1000Z-E Service Guide 2-3
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RIGOL Chapter 2 Troubleshooting&Maintenance
CAUTION
WARNING
that the instrument is completely dry before connecting it to the power
supply.
Care and Cleaning
Care
Do not store or leave the instrument where it may be exposed to direct sunlight for
long periods of time.
Cleaning
Clean the instrument regular ly according to its operating conditions.
1. Disconnect the instrument from all power sources.
2. Clean the external surfaces of the i ns trume nt with a soft cloth dampened with
mild detergent or water. Av oid having any w ater or other objects into the chassis
via the heat dissipation hole. When cleaning the LCD, take car e t o avoid
scarifying it.
To avoid damage to the instrument, do not expose it to caustic liquids.
To avoid short-circuit resulting from moisture or personal injuries, e nsure
Environmental Considerations
The following symbol indic ates that this product c omplies with the WEEE Directive
2002/96/EC.
Product End-of-Life Handling
The equipment may contain substances that could b e harmf ul to t he e nvi ronm ent or
human health. To avoid the release of suc h substances into the environment and
avoid harm to human health, we recommend you to recycle this product
appropriately to ensure that most materials are reused or recycled properly. Please
contact your local authorities for disposal or recycling info rmation.
2-4 DS1000Z-E Service Guide
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