Ricoh Provence-P2W Service Manual
Provence-P2W
(Machine Code: J006)
Service Manual
(Insert Version)
15 July 2005
Subject to Change
Conventions Used in this Manual
This manual uses several symbols.
Symbol What it means
Refer to section number
See Core Tech Manual for
details
Screw
Connector
E-ring
Clip ring
Clamp
Warnings, Cautions, Notes
In this manual, the following important symbols and notations are used.
WARNING
A Warning indicates a potentially hazardous situation. Failure to obey a Warning
could result in death or serious injury.
CAUTION
A Caution indicates a potentially hazardous situation. Failure to obey a Caution
could result in minor or moderate injury or damage to the machine or other
property.
Important
• Obey these guidelines to avoid problems such as misfeeds, damage to originals,
loss of valuable data and to prevent damage to the machine.
NOTE: This information provides tips and advice about how to best service the
machine.
Lengthwise, SEF
(Short Edge Feed)
Sideways, LEF
(Long Edge Feed)
Safety Instructions
For your safety, please read this manual carefully before you service this product.
Always keep this manual handy for future reference.
Safety Information
Always obey the these safety precautions when using this product.
Switches and Symbols
Where symbols are used on or near switches on machines for Europe and other
areas, the meaning of each symbol conforms with IEC60417.
Responsibilities of the Customer Engineer
Maintenance
Maintenance shall be done only by trained customer engineers who have
completed service training for the machine and all optional devices designed for
use with the machine.
Installation
The main machine and options can be installed by either the customer or customer
engineer. The customer or customer engineer must follow the installation
instructions described in the operating instructions.
Reference Material for Maintenance
Maintenance shall be done with the special tools and the procedures prescribed for
maintenance of the machine described in the reference materials (service manuals,
technical bulletins, operating instructions, and safety guidelines for customer
engineers).
Use only consumable supplies and replacement parts designed for use with the
machine.
SAFE-SYM.WMF
ON
OFF
Push ON/Push OFF
STANDBY
Before Installation, Maintenance
Shipping and Moving the Machine
CAUTION
1. Work carefully when lifting or moving the machine. If the machine is heavy,
two or more customer engineers may be required to prevent injuries (muscle
strains, spinal injuries, etc.) or damage to the machine if it is dropped or
tipped over.
2. Personnel moving or working around the machine should always wear proper
clothing and footwear. Never wear loose fitting clothing or accessories
(neckties, loose sweaters, bracelets, etc. ) or casual footwear (slippers,
sandals, etc.) when lifting or moving the machine.
3. Always unplug the power cord from the power source before you move the
machine. Before you move the machine, arrange the power cord so it will not
fall under the machine.
Power
Warning
1. Always turn the machine off and disconnect the power plug before doing any
maintenance procedure. After turning the machine off, power is still supplied
to the main machine and other devices. To prevent electrical shock, switch
the machine off, wait for a few seconds, then unplug the machine from the
power source.
2. Before you do any checks or adjustments after turning the machine off, work
carefully to avoid injury. After removing covers or opening the machine to do
checks or adjustments, avoid touching electrical components or moving parts
(gears, timing belts, etc.).
3. After turning the machine on with any cover removed, keep your hands away
from electrical components and moving parts. Never touch the cover of the
fusing unit, gears, timing belts, etc.
Installation, Disassembly, and Adjustments
CAUTION
1. After installation, maintenance, or adjustment, always check the operation of
the machine to make sure that it is operating normally. This ensures that all
shipping materials, protective materials, wires and tags, metal brackets, etc.,
(attached to protect the machine during shipping), have been removed and
that no tools remain inside the machine.
2. Never use your fingers to check moving parts that are causing spurious
noise. Never use your fingers to lubricate moving parts while the machine is
operating.
Special Tools
CAUTION
1. Use only standard tools approved for machine maintenance.
2. For special adjustments, use only the special tools and lubricants described
in the service manual. Using tools incorrectly, or using tools that could
damage parts, could damage the machine or cause injuries.
During Maintenance
General
CAUTION
1. Before you begin a maintenance procedure, always:
• Switch the machine off.
• Disconnect the power plug from the power source.
• Allow the machine to cool for at least 10 minutes.
2. Avoid touching the components inside the machine that are labeled as hot
surfaces.
Safety Devices
WARNING
1. Never remove any safety device (a fuse, thermistor, etc.) unless it requires
replacement. Always replace a safety device immediately.
2. Never do any procedure that defeats the function of any safety device.
Modification or removal of a safety device (fuse, thermistor, etc.) could cause
a fire and personal injury. After removal and replacement of any safety
device, always test the operation of the machine to ensure that it is operating
normally and safely.
3. For replacement parts use only the correct fuses, thermistors, circuit
breakers, etc. rated for use with the machine. Using replacement devices not
designed for use with the machine could cause a fire and personal injuries.
Organic Cleaners
CAUTION
1. During preventive maintenance, never use any organic cleaners (alcohol,
etc.) other than those described in the service manual. (Refer the “2.
Preventive Maintenance” in the Service Manual.)
2. Make sure the room is well ventilated before using any organic cleaner.
Always use organic solvents in small amounts to avoid breathing the fumes
and becoming nauseous.
3. Switch the machine off, unplug it, and allow it to cool before doing preventive
maintenance. To avoid fire or explosion, never use an organic cleaner near
any component that generates heat.
4. Wash your hands thoroughly after cleaning parts with an organic cleaner to
avoid contamination of food, drinks, etc. which could cause illness.
Power Plug and Power Cord
WARNING
1. Before servicing the machine (especially when responding to a service call),
always make sure that the power plug has been inserted completely into the
power source. A partially inserted plug could lead to heat generation (due to
a power surge caused by high resistance) and cause a fire or other problems.
2. Always check the power plug and make sure that it is free of dust and lint.
Clean it if necessary. A dirty plug can generate heat and cause a fire.
3. Inspect the entire length of the power cord for cuts or other damage. Replace
the power cord if necessary. A frayed or otherwise damaged power cord can
cause a short circuit which could lead to a fire or personal injury from
electrical shock.
4. Check the length of the power cord between the machine and power supply.
Make sure the power cord is not coiled or wrapped around any object such
as a table leg. Coiling the power cord can cause excessive heat to build up
and could cause a fire.
5. Make sure that the area around the power source is free of obstacles so the
power cord can be removed quickly in case of an emergency.
6. Make sure that the power cord is grounded (earthed) at the power source
with the ground wire on the plug.
7. Connect the power cord directly into the power source. Never use an
extension cord.
8. When you disconnect the power plug from the power source, always pull the
plug, not the cable.
After Installation, Servicing
Disposal of Used Items
WARNING
Ink is flammable. Never attempt to incinerate empty cartridges.
CAUTION
1. Always dispose of used items in accordance with the local laws and
regulations regarding the disposal of such items.
2. To protect the environment, never dispose of this product or any kind of
waste from consumables at a household waste collection point. Dispose of
these items at one of our dealers or at an authorized collection site.
Points to Confirm with Operators
At the end of installation or a service call, instruct the user about use of the
machine. Emphasize the following points.
• Show operators how to remove jammed paper and troubleshoot other minor
problems by following the procedures described in the operating instructions.
• Point out the parts inside the machine that they should never touch or attempt to
remove.
• Confirm that operators know how to store and dispose of consumables such as
cartridges, ammonia water, paper, etc..
• Make sure that all operators have access to an operating instruction manual for
the machine.
• Confirm that operators have read and understand all the safety instructions
described in the operating instructions.
• Demonstrate how to turn off the power and disconnect the power plug (by pulling
the plug, not the cord) if any of the following events occur:
1) Something has spilled into the product.
2) Service or repair of the product is necessary.
3) The product cover has been damaged.
• Caution operators about removing paper fasteners around the machine. They
should never allow paper clips, staples, or any other small metallic objects to fall
into the product.
Important: Make sure the operators understand the following points:
• The operator must lift the output tray to release the paper cassette before
loading paper.
• Paper is loaded in the standard paper cassette without removing it from the
printer.
• The operator should never attempt to remove the paper cassette from the
printer.
Special Safety Instructions For Cartridges
Accidental Physical Exposure To Ink
CAUTION
1. If ink gets on the skin, wash the affected area immediately with soap and cold
running water.
2. If ink gets into the eyes, immediately flush the eyes with cold running water. If
there are signs of irritation or other problems, seek medical attention.
3. If ink is swallowed, drink a strong solution of cold water and table salt to
induce vomiting. Seek medical attention immediately.
4. Ink is difficult to remove from fabric. Work carefully to avoid staining clothing
when performing routine maintenance or replacing cartridges.
Handling and Storing Cartridges
WARNING
Ink is flammable. Never store cartridges in a location where they will be exposed
to high temperature or an open flame.
CAUTION
1. Always store cartridges out of the reach of children.
2. Always store cartridges in a cool, dry location that is not exposed to direct
sunlight.
Cartridge Disposal
CAUTION
1. Attach the caps to empty ink containers for temporary storage to avoid
accidental spillage.
2. Return empty cartridges to a local dealer who can accept such items for
collection and recycling or disposal.
3. If the customer decides to dispose of empty cartridges, make sure that they
are disposed of in accordance with local laws and regulations.
1
Contents
OVERVIEW OF MAIN NEW FEATURES........................................................................................... 2
1. INSTALLATION ........................................................................................................................... 3
2. PREVENTIVE MAINTENANCE................................................................................................... 3
2.1 FRICTION PAD....................................................................................................................... 3
3. REPLACEMENT AND ADJUSTMENT ....................................................................................... 4
3.1 OUTPUT TRAY....................................................................................................................... 4
3.2 PAPER FEED CASSETTE ..................................................................................................... 4
3.3 MAINTENANCE UNIT, WASTE INK UNIT ............................................................................. 5
4. TROUBLESHOOTING.................................................................................................................8
4.1 OPERATION PANEL LED DISPLAY...................................................................................... 8
4.2 STATUS MONITOR MESSAGES ........................................................................................ 10
4.2.1 SC ERROR CODE TABLE ........................................................................................ 14
5. SERVICE INFORMATION ......................................................................................................... 16
5.1 OPERATION PANEL FUNCTIONS...................................................................................... 16
5.1.1 MAIN FUNCTIONS.................................................................................................... 17
5.1.2 TO SELECT USB 1.1................................................................................................. 17
5.1.3 TO SELECT USB AUTO SELECT MODE................................................................. 18
5.1.4 TO FEED 3 CLEAN SHEETS.................................................................................... 18
5.1.5 TO PREPARE THE PRINTER FOR TRANSPORT................................................... 18
6. DETAILS .................................................................................................................................... 19
6.1 PRINT CARTRIDGES........................................................................................................... 19
6.2 PRINT CARTRIDGE SET DETECTION ............................................................................... 20
6.3 WASTE INK TANK FULL SENSOR ..................................................................................... 21
6.4 CASSETTE LOCK/RELEASE............................................................................................... 22
6.5 ELECTRICAL COMPONENTS............................................................................................. 23
6.5.1 MAIN BOARDS.......................................................................................................... 23
6.5.2 CONTROL BOARD.................................................................................................... 25
6.5.3 INK CARTRIDGE BOARD......................................................................................... 26
6.5.4 DRV BOARD.............................................................................................................. 27
6.5.5 SUB ENCODER (DC RELAY) BOARD ..................................................................... 28
6.5.6 CONNECTOR LIST ................................................................................................... 29
7. SPECIFICATIONS ..................................................................................................................... 31
7.1 PRINTER ENGINE BASE SPECIFICATIONS...................................................................... 31
7.2 J006 PAPER SPECIFICATIONS.......................................................................................... 36
7.3 MAIN UNIT AND OPTION DESCRIPTIONS ........................................................................ 37
7.4 CONFIGURATION................................................................................................................ 38
7.4.1 PRINTER ................................................................................................................... 38
7.4.2 DUPLEXER................................................................................................................ 39
7.4.3 PAPER TRAY (OPTION)........................................................................................... 40
OVERVIEW OF MAIN NEW FEATURES 15 July 2005
2
OVERVIEW OF MAIN NEW FEATURES
This document describes the new features and changes of the Provence-P2W
(hereafter "J006"), compared to the earlier models Alsace-P1 and Provence-P1
(hereafter "previous models" or respectively "J001" and "J003").
Here is a summary of the important new features of this printer.
• Black ink improvement
The adherence of the black ink has been improved to the equivalent of
permanent marker pen.
• Each ink cartridge provided with an ID chip
Each ink cartridge is equipped with a new ID chip that allows greater accuracy in
displaying the amount of ink remaining (5 steps), enables detection to determine
whether an individual cartridges is set properly, and provides other useful
information about the cartridge.
• Duplex unit
The lock mechanism on the duplex unit and the bypass feed operation have
been improved.
• Secondary count function
The counts for PM parts are based on the length of A4-size paper.
• Print compatibility with used paper and punched paper
Printer driver settings allow the printer to ignore paper width detection to
improve the compatibility of the printer with used punched paper.
NOTE: The section numbers of this document (Sections 1-7) correspond to the
section numbers of the Alsace/Provence (Machine Code: J001/J003)
Service Manual, 17 September 2004.
15 July 2005 INSTALLATION
3
1. INSTALLATION
Like the previous models, the J006 can be fully installed by the user.
2. PREVENTIVE MAINTENANCE
2.1 FRICTION PAD
Reference Comment
None New Feature
1. Position the bottom of the printer over the edge
of a table.
NOTE: To prevent spilling ink from the
maintenance unit, keep the printer level.
2. Remove the friction pad [A] from the bottom of
the printer (x2).
3. Use a damp cloth to wipe clean the surface of
the friction pad [B].
P2W-2-5A.BMP
P2W-2-5B.BMP
[A]
[B]
REPLACEMENT AND ADJUSTMENT 15 July 2005
4
3. REPLACEMENT AND ADJUSTMENT
3.1 OUTPUT TRAY
J001/J003 Manual Reference
3.2.2 Detaching and Reattaching Output Tray
Comment
The detachment and reattachment of the output tray is much
easier.
1. Raise the exit tray [A].
2. Push up the exit tray to release the
shaft of the lock, then pull the exit tray
toward you.
3. To set the exit tray again, reverse this
procedure by pushing in the tray to lock
the shaft and then lowering the exit tray.
3.2 PAPER FEED CASSETTE
J001/J003 Manual Reference
3.2.3 Paper Feed Cassette
Comment
The standard paper feed cassette (Tray 1) pulls easily out of
the printer. There are no pawls to release under the cassette.
Just pull the feed cassette [A] out of the
printer to remove it.
P2W-3-2.BMP
P2W-3-3.BMP
[A]
[A]
15 July 2005 REPLACEMENT AND ADJUSTMENT
5
3.3 MAINTENANCE UNIT, WASTE INK UNIT
J001/J003 Manual Reference
The section numbers referenced in Step 1 are in the
J001/J003 Service Manual.
Comment
Procedure change due to slight modifications in the structure
of the printer.
1. Remove:
• Output tray (3.2.2)
• Paper feed cassette (3.2.3)
• Top cover (3.2.4)
• Front cover, right cover (3.2.7)
• Right front door (3.2.6)
2. Remove:
• Front cover
• Right cover
NOTE: You can remove the right cover by first removing the two screws of the
rear cover and then releasing the upper pawls of the right cover.
3. Remove the lock screws , , of
the ink supply unit (x3).
P2W-3-7A.BMP
REPLACEMENT AND ADJUSTMENT 15 July 2005
6
4. On the maintenance unit use a plus
(+) screwdriver to turn the screw at [A]
counter-clockwise until the tip of the
upper triangle [B] aligns with the tip of
the lower triangle [C]. This unlocks the
carriage.
Important: Be sure to rotate screw [A]
counter-clockwise.
5. Push the unlocked carriage to the
middle of the platen above the
transport belt.
6. Remove the lock screw [A] ( x1) and
bracket [B] ( x2).
7. Disconnect the maintenance HP
sensor [C] ( x1).
8. While pressing down on the blade [A],
pull the maintenance unit toward you to
remove it.
G707R914.BMP
P2W-3-8A.BMP
P2W-3-8B.BMP
[A]
[B]
[C]
Unlock
[A]
[B]
[C]
[A]
15 July 2005 REPLACEMENT AND ADJUSTMENT
7
9. Release the ink supply tubes [A] from
the clamps on the back of the ink
supply unit.
Important: Reconnect the tubes in
order from left to right: K, C, M, Y
10. Pull out the ink supply unit [A].
11. Remove the screw [B] of the waste ink
collection unit.
12. Disconnect the full sensor [A] of the
waste ink tank.
13. Raise the waste ink suction unit above
the boss [B] on the frame. Then pull it
out of the printer.
P2W-3-8C.BMP
P2W-3-8D.BMP
P2W-3-9A.BMP
[A]
[A]
[B]
[A]
[B]
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