Ricoh PRO C751 Troubleshooting Manual

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When the Machine Does Not Operate As Wanted
Clearing Misfeeds
Appendix
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2
3
For safe and correct use, be sure to read the Safety Information in "About This Machine" before using the machine.
Troubleshooting
Operating Instructions
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Documentation for This Machine
About This Machine
Troubleshooting (This manual)
Network and System Settings Reference
Connecting to a network
Changing the default settings of the system, and related information
Paper Settings Reference
Security Reference
Guide to Paper
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TABLE OF CONTENTS
Documentation for This Machine.......................................................................................................................1
Manuals for This Machine.................................................................................................................................4
Notice..................................................................................................................................................................6
Important.........................................................................................................................................................6
How to Read This Manual.................................................................................................................................7
Symbols...........................................................................................................................................................7
Names of Major Items...................................................................................................................................7
Notes...............................................................................................................................................................8
1. When the Machine Does Not Operate As Wanted
Indicators.............................................................................................................................................................9
Attention Light...................................................................................................................................................11
Beep Alert.........................................................................................................................................................13
Checking Machine Status and Settings..........................................................................................................14
When You Have Problems Operating the Machine.....................................................................................17
Adjusting the Color Registration......................................................................................................................24
Adjusting the Image Position...........................................................................................................................25
Pausing Print When Using Finisher SR5030 or Booklet Finisher SR5040...................................................26
When the Output Z-folded Paper Is Less than the Stack Capacity..............................................................27
Finisher SR5030 or Booklet Finisher SR5040...........................................................................................27
Multi-Folding Unit........................................................................................................................................28
When the Output Letter Fold-out Paper Is Less than the Stack Capacity.....................................................29
When Large Size Paper Is Not Properly Aligned..........................................................................................31
When Coated Paper Is Not Properly Aligned...............................................................................................33
Using Thin Coated Paper............................................................................................................................33
Using Thick Coated Paper...........................................................................................................................34
2. Clearing Misfeeds
Removing Jammed Paper................................................................................................................................37
Locating Jammed Paper..............................................................................................................................38
When A Is Displayed...................................................................................................................................40
When B1 Is Displayed.................................................................................................................................40
When B Is Displayed...................................................................................................................................41
When C Is Displayed...................................................................................................................................41
When D Is Displayed...................................................................................................................................42
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When E Is Displayed...................................................................................................................................44
When K Is Displayed...................................................................................................................................45
When L Is Displayed....................................................................................................................................46
When Mc1 - Mc4 Is Displayed..................................................................................................................47
When Mc5 or Mc6 Is Displayed...............................................................................................................47
When Mc7 or Mc8 Is Displayed...............................................................................................................48
When N1 - N5 Is Displayed......................................................................................................................49
When N6 - N22 Is Displayed....................................................................................................................50
When Q1 - Q4 Is Displayed......................................................................................................................52
When Rb1 - Rb5 Is Displayed in the Case of Finisher SR5030..............................................................53
When Rb6 - Rb9 Is Displayed in the Case of Finisher SR5030..............................................................54
When Rb12 - Rb13 Is Displayed in the Case of Finisher SR5030.........................................................54
When Rb1 - Rb5 Is Displayed in the Case of Booklet Finisher SR5040.................................................55
When Rb6 - Rb9 Is Displayed in the Case of Booklet Finisher SR5040.................................................55
When Rb10 - Rb17 Is Displayed in the Case of Booklet Finisher SR5040............................................56
When Rt1 or Rt2 Is Displayed....................................................................................................................56
When U Is Displayed...................................................................................................................................57
When V Is Displayed...................................................................................................................................58
When Z Is Displayed...................................................................................................................................58
Removing Jammed Staples..............................................................................................................................59
Finisher SR5030..........................................................................................................................................60
Booklet Finisher SR5040.............................................................................................................................61
Removing Jammed Ring Combs......................................................................................................................63
Removing Punch Waste...................................................................................................................................64
Finisher SR5030 or Booklet Finisher SR5040...........................................................................................64
Ring Binder...................................................................................................................................................64
Removing Staple Waste..................................................................................................................................65
Removing Waste Paper...................................................................................................................................66
3. Appendix
Trademarks.......................................................................................................................................................67
INDEX.............................................................................................................................................................69
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Manuals for This Machine
Read this manual carefully before you use this machine.
Refer to the manuals that are relevant to what you want to do with the machine.
• Media differ according to manual.
• The printed and electronic versions of a manual have the same contents.
• Adobe® Acrobat® Reader®/Adobe Reader must be installed in order to view the manuals as PDF files.
• A Web browser must be installed in order to view the html manuals.
About This Machine
Before using the machine, be sure to read the section of this manual entitled Safety Information.
This manual introduces the machine's various functions. It also explains the control panel, preparation procedures for using the machine, how to enter text, how to install the HTML manuals from the CD-ROMs provided, and how to replace paper, toner, staples, and other consumables.
Troubleshooting
Provides a guide for resolving common usage-related problems.
Network and System Settings Reference
Explains how to connect the machine to a network and how to configure and operate the machine in a network environment. It also explains how to change System Settings, how to specify Adjustment Settings for Operators, and how to register information in the Address Book.
Paper Settings Reference
Explains how to make paper settings for each tray using the paper library, which contains optimum printing conditions. It also explains how to manually specify a paper size and type for a paper tray.
Security Reference
This manual is for administrators of the machine. It explains security functions that you can use to prevent unauthorized use of the machine, data tampering, or information leakage. For enhanced security, we recommend that you first make the following settings:
• Install the Device Certificate.
• Enable SSL (Secure Sockets Layer) Encryption.
• Change the user name and password of the administrator using Web Image Monitor.
For details, see "Setting up the Machine", Security Reference.
Be sure to read this manual when setting the enhanced security functions, or user and administrator authentication.
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Guide to Paper
Explains paper characteristics and methods for handling paper.
• Manuals provided are specific to machine types.
• In addition to the above, manuals are also provided for the Printer function.
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Notice
Important
In no event will the company be liable for direct, indirect, special, incidental, or consequential damages as a result of handling or operating the machine.
For good output quality, the manufacturer recommends that you use genuine toner from the manufacturer.
The manufacturer shall not be responsible for any damage or expense that might result from the use of parts other than genuine parts from the manufacturer with your office products.
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How to Read This Manual
Symbols
This manual uses the following symbols:
Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure to read these explanations.
Indicates supplementary explanations of the machine’s functions, and instructions on resolving user errors.
[ ]
Indicates the names of keys on the machine's display or control panels.
Indicates instructions in book form.
Indicates instructions stored in a file on a provided CD-ROM.
Names of Major Items
Major items of this machine are referred to as follows in this manual:
• Multi Bypass Tray BY5010 (optional) Multi bypass tray (Tray 6)
• LCIT RT5060 (optional) Wide Large Capacity Tray (Wide LCT)
• Multi-Folding Unit FD5010 (optional) Multi-folding unit
• Buffer Pass Unit Type 5010 (optional) Buffer pass unit
• Ring Binder RB5010 (optional) Ring binder
• High Capacity Stacker SK5020 (optional) High capacity stacker
• Trimmer Unit TR5040 (optional) Trimmer unit
• Cover Interposer Tray CI5020 (optional) Interposer
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Notes
Contents of this manual are subject to change without prior notice.
Some illustrations in this manual might be slightly different from the machine.
Certain options might not be available in some countries. For details, please contact your local dealer.
Depending on which country you are in, certain units may be optional. For details, please contact your local dealer.
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1. When the Machine Does Not Operate As Wanted
This chapter describes basic troubleshooting procedures that are applicable to all functions of this machine.
Indicators
This section describes indicators that appear on the display panel when the machine requires the user to clear misfeeds, add paper, or perform other troubleshooting procedures.
Display Panel Indicator
Indicator Status
: Misfeed indicator Appears when a misfeed occurs.
For details, see p.37 "Removing Jammed Paper".
: Load Paper indicator Appears when paper runs out.
For details, see "Loading Paper", About This Machine
.
: Add Toner indicator Appears when toner runs out.
For details, see "Adding Toner", About This Machine
.
: Add Staple indicator Appears when staples run out.
For details, see "Adding Staples", About This Machine
.
: Waste Toner Full indicator Appears when the waste toner bottle is full.
Contact your service representative.
: Empty Hole Punch Receptacle
indicator
Appears when the hole punch receptacle is full.
For details, see p.64 "Removing Punch Waste".
: Empty Waste Staple Receptacle
indicator
Appears when the waste staple receptacle is full.
For details, see p.65 "Removing Staple Waste".
: Service Call indicator Appears when the machine is malfunctioning or requires
maintenance.
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Indicator Status
: Open Cover indicator Appears when one or more covers of the machine are
open.
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Attention Light
This section describes the names and functions of the attention light.
• Do not push or pull the attention light when installed to the machine. Doing so may result in damage or malfunction of the attention light or the machine.
CAL154
The attention light notifies the user by light when there is a paper jam or no paper is left.
The colors of the lamp and their meanings are as follows:
Lamp
Status
The bottom lamp lights blue. Printing
The top lamp lights red. Error
(Example)
• Paper jam
• Out of paper
• Out of toner
• Memory overflow
Read the message on the display panel, and then take appropriate action.
Attention Light
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Lamp Status
The top lamp flashes yellow. Warning
(Example)
• Toner has nearly run out.
• Waste toner bottle is nearly full.
Read the message on the display panel, and then take appropriate action.
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Beep Alert
This section describes the different beep patterns that the machine emits to notify users of various events and conditions.
Beep pattern Meaning Cause
Single short beep Panel/screen input
accepted.
A key on the control or display panels was pressed.
Short, then long beep Panel/screen input rejected. An invalid key was pressed on the
control or display panels, or the entered password was incorrect.
Two long beeps Machine is ready for use. The machine has fully warmed up or
has revived from Energy Saver mode and is ready for use.
Five long beeps repeated four times.
Soft alert A paper tray is empty.
Five short beeps repeated five times.
Strong alert The machine requires user attention
because paper has jammed, the toner needs replenishing, or other problems have occurred.
• You cannot stop the beeping. If covers are opened and closed repeatedly when clearing paper jams or adding toner, beeping might continue even after the machine has returned to normal status.
• You can specify to enable or disable beep alerts. For details, see Panel Key Sound in "General Features", Network and System Settings Reference .
Beep Alert
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Checking Machine Status and Settings
This section describes how to check the machine's system status.
Maintenance Info
You can check the following items under [Maintenance Info]:
• [Remaining Toner]
Displays the amount of remaining toner.
• [No Staples]
Displays whether there are staples remaining.
• [Waste Staple Recept. Full]
Displays whether the waste staple receptacle is full.
• [Punch Receptacle Full]
Displays whether the hole punch receptacle is full.
• [Paper Tray]
Displays the paper type and size loaded in the paper trays.
• [Binding Ring Comb Type]
Displays the binding ring comb type.
• [No Binding Ring Combs]
Displays whether there are binding ring combs remaining.
• [Output Tray Full]
Displays whether the output tray is overloaded.
• [Paper Misfeed]
Displays state of and solutions for paper misfeeds.
• [Cover Open]
Indicates the cover that is open.
• [Comb Punch Receptcl Full]
Displays whether the comb punch waste receptacle is full.
• [Waste Paper Receptcl Full]
Displays whether the waste paper receptacle is full.
Machine Address Info
You can check the following items under [Machine Address Info]:
• [Machine IPv4 Address]
Displays the machine's IPv4 address.
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• [Machine IPv6 Address]
Displays the machine's IPv6 address.
[Manual Configuration Address] displays the IPv6 address configured manually.
Inquiry
You can check the following items under [Inquiry]:
• [Machine Repairs]
Displays the machine number and contact number that are required for service.
• [Sales Representative]
Displays the sales representative's telephone number.
• [Supply Order]
Displays the contact number for placing orders for supplies.
• [Supply Details]
Displays the types of toner, staples, and other supplies for this machine.
1. On the display panel, press [System Status].
2. Press each tab, and then check the contents.
3. After checking the information, press [Exit].
Checking Machine Status and Settings
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• [No Staples], [Waste Staple Recept. Full], [Punch Receptacle Full], [No Binding Ring Combs], [Output Tray Full], [Paper Misfeed], [Cover Open], [Comb Punch Receptcl Full], and [Waste Paper Receptcl Full] appear on the [Maintenance Info] tab only when these errors occur.
• Depending on the security settings, the [Machine Address Info] tab might not be displayed.
• For details about how to locate and remove misfeeds, see p.37 "Removing Jammed Paper".
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When You Have Problems Operating the Machine
This section describes common problems and messages. If other messages appear, follow the instructions displayed.
Problem Causes Solutions
The operation switch indicator continues blinking and does not turn off when pressed.
This occurs in the following cases:
• The machine is communicating with external equipment.
• The hard disk is active.
• The machine is cooling down.
Check if the machine is communicating with external equipment.
The display is off. The machine is in Energy
Saver mode.
Press the [Energy Saver] key to cancel Energy Saver mode.
The display is off. The operation switch is
turned off.
Turn on the operation switch.
Nothing happens when the operation switch is turned on.
The main power switch is turned off.
Turn on the main power switch.
"Please wait." appears. This message appears when
you turn on the operation switch.
Wait for a while. If the machine does not get ready in two minutes, contact your service representative.
"Please wait." appears. This message appears when
the machine is warming up.
• Wait for a while. If the machine does not get ready in 10 minutes, contact your service representative.
• Wait until the message disappears. Do not turn off the main power switch while the message is showing.
When You Have Problems Operating the Machine
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Problem Causes Solutions
"Please wait." appears. This message appears when
you change the toner cartridge.
Wait for a while. If the message does not disappear in two minutes, contact your service representative.
"Self checking..." appears. The machine is performing
image adjustment operations.
The machine may perform periodic maintenance during operations. The frequency and duration of maintenance depends on the humidity, temperature, and printing factors such as number of prints, paper size, and paper type. Wait for the machine to get ready.
The user code entry screen is displayed.
Users are restricted by User Code Authentication.
Enter the user code (up to eight digits), and then press [OK].
The Authentication screen appears.
Basic Authentication, Windows Authentication, LDAP Authentication or Integration Server Authentication is set.
Enter your login user name and login password. For details, see "When the Authentication Screen is Displayed", About This Machine .
"Authentication has failed." appears.
The entered login user name or login password is not correct.
Enquire the user administrator for the correct login user name and login password.
"Authentication has failed." appears.
The machine cannot perform authentication.
Contact the administrator.
"You do not have the privileges to use this function." continues to be displayed even though you have entered a valid user name.
The logged in user name does not have permission for the selected function.
Contact the administrator about the permission for the required function.
An error message remains, even if misfed paper is removed.
• When a misfeed message appears, it remains until you open and close the cover as required.
• Paper is still jammed in the tray.
Remove misfed paper, and then open and close the cover. For details, see p. 37 "Removing Jammed Paper".
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Problem Causes Solutions
Original images are printed on the reverse side of the paper.
You may have loaded the paper incorrectly.
Load paper correctly. Load paper into the paper tray with the print side down. Load paper into the Wide LCT or multi bypass tray with the print side up.
Misfeeds occur frequently. The side or end fences of the
paper trays may not be set properly.
• Remove misfed paper. For details, see p.37 "Removing Jammed Paper".
• Check the side or end fences are set properly. Also, check the side fences are locked. For details, see "Changing the Paper Size", About This Machine .
Misfeeds occur frequently. Paper of undetectable size
has been loaded.
• Remove misfed paper. For details, see p.37 "Removing Jammed Paper".
• When paper is loaded which cannot be detected automatically, the user must set the paper size on the display panel. For details, see "Changing to a Size That Is Not Automatically Detected", About This Machine .
Misfeeds occur frequently. There is a foreign object on
the finisher tray.
• Remove misfed paper. For details, see p.37 "Removing Jammed Paper".
• Do not place anything on the finisher tray. It may cause a paper jam.
Misfeeds occur frequently. The staple cartridge is not
set correctly.
Set the staple cartridge properly. The Booklet Finisher SR5040 requires the saddle stitch staple cartridge. For details about how to add staples, see "Adding Staples", About This Machine
.
When You Have Problems Operating the Machine
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Problem Causes Solutions
Misfeeds occur when printing to envelopes.
The envelopes are curled. • Make sure you fully flatten curled
envelopes before you load them. Do not stack envelopes over the limit mark on the paper tray.
• If misfeeds still occur after the envelopes have been flattened, load envelopes on the Wide LCT one at a time and print them individually.
• For details about how to load envelopes, see "Envelopes", About This Machine .
Misfeeds occur when printing to envelopes.
You printed envelopes with a non-rectangular flap when [Skew Detection] was set to [On].
• Make sure you set [Skew Detection] to [Off] when printing envelopes with a non-rectangular flap.
• For details about setting of skew detection, see "Adjustment Settings for Operators", Network and System Settings Reference
.
When printing to envelopes, the envelopes may be fed in together, or the envelopes may not be fed.
The envelopes are curled. • Make sure you fully flatten curled
envelopes before you load them. Do not stack envelopes over the limit mark on the paper tray.
• If misfeeds still occur after the envelopes have been flattened, load envelopes on the Wide LCT one at a time and print them individually.
• For details about how to load envelopes, see "Envelopes", About This Machine .
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Problem Causes Solutions
Wrinkling occurs when gate fold, letter fold-in, or letter fold-out is applied.
Wrinkling can occur if gate fold, letter fold-in, or letter fold-out is applied to B4 JIS
, A3 , 8 1/2" 14", 11"
17" , 12" 18" , 8K
, or larger sizes of paper.
When applying gate fold, letter fold-in, or letter fold-out to paper larger than A4, we recommend you enable image reduction and use paper no larger than A4 .
When you print Z-folded paper, the machine indicates that the output tray is full even though the output paper on the tray is less than the stack capacity.
The Z-fold support tray is not set.
Set the Z-fold support tray for finisher or multi-folding unit. For details about how to add the Z-fold support tray, see p.27 "When the Output Z-folded Paper Is Less than the Stack Capacity".
Cannot print in duplex mode.
"Apply Duplex" is set to [No] for Tray 1-6.
In [Tray Paper Settings], under Tray 1-6, set "Apply Duplex" to [Yes].
Cannot print in duplex mode.
You cannot select duplex printing if the paper type is set to [Label Paper], [Translucent Paper], [OHP (Transparency)], [Envelope], or [Tab Stock].
In [Tray Paper Settings], under Tray 2-6, select a paper type other than [Label Paper], [Translucent Paper], [OHP (Transparency)], [Envelope], and [Tab Stock].
The multi-folding unit outputs sheets with creased edges when gate fold is applied.
The paper is curled. Remove the paper, and then reload it
upside down. Alternatively, remove the paper, and then reload it in the opposite direction.
The position of the fold is incorrect when letter fold-in is applied to B5 sheet.
Multi-sheet fold has been specified when only one sheet is being printed.
Change the setting of letter fold-in so that multi-sheet fold is not performed.
Depending on your machine, the procedure of multi-sheet fold function settings might be slightly different. For details, refer to the procedure for your machine.
Paper is bent. Paper may be bent when it is
ejected from the finisher upper tray.
Change the output tray to the finisher shift tray.
When You Have Problems Operating the Machine
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Problem Causes Solutions
The print image is not properly positioned on the paper.
The machine has not detected the paper type and/or width correctly.
Contact the machine administrator or your service representative.
Paper delivered to the high capacity stacker is curled, causing it to not align properly.
Paper is curled. • When the paper is curled
downward, select [Adjust Curl: Weak] or [Adjust Curl: Strong] under [Adjust Paper Curl] in Adjustment Settings for Operators.
• When the paper is curled upward, select [Adjust Curl: Weak] or [Adjust Curl: Strong] under [Adjust Paper Curl] in Adjustment Settings for Operators.
For details about the Adjustment Settings for Operators, see "Adjustment Settings for Operators", Network and System Settings Reference .
Output paper to the stacker tray does not align properly.
When using coated paper, the output paper to the stacker tray might fail to align properly.
Select [Adjust Curl: Weak] or [Adjust Curl: Strong] under [Adjust Paper Curl] in Adjustment Settings for Operators.
For details about the Adjustment Settings for Operators, see "Adjustment Settings for Operators", Network and System Settings Reference .
Output paper to the stacker tray does not align properly.
When the paper weight is
280.0 g/m2 or more, and the paper size is A3, SRA3 or larger, the output paper to the stacker tray might fail to align properly.
Select [Adjust Curl: Weak] or [Adjust Curl: Strong] under [Adjust Paper Curl] in Adjustment Settings for Operators.
For details about the Adjustment Settings for Operators, see "Adjustment Settings for Operators", Network and System Settings Reference .
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• If you cannot make prints as you want because of paper type, paper size, or paper capacity problems, use recommended paper. See "Recommended Paper Sizes and Types", About This Machine .
• Curled paper causes misfeeds, soiled paper edges, or slipped positions while performing staple or stack printing. When using curled paper, first straighten the curl with your hands or by placing the paper upside down. Also, lay paper on a flat surface to prevent paper from curling, and do not lean it against the wall.
When You Have Problems Operating the Machine
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Adjusting the Color Registration
This section describes how to adjust the color registration by specifying a setting in [Maintenance].
When the machine is moved, the fusing unit is replaced, or after printing repeatedly for some time, registration shifting might occur. By performing color registration adjustment, you can maintain optimum print results.
1. Press the [User Tools] key.
CAL163
2. Press [Maintenance].
3. Press [Color Registration].
4. Press [OK].
Auto color registration takes about 20 to 30 seconds. When it is completed, the display returns to the color registration menu.
5. Press [Exit] twice to return to the initial display.
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Adjusting the Image Position
Depending on your machine, the procedure for adjusting the image position may be slightly different. For details, contact the machine administrator.
Adjusting the Image Position
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Pausing Print When Using Finisher SR5030 or Booklet Finisher SR5040
This section describes how to suspend a large print job when using the Finisher SR5030 or Booklet Finisher SR5040.
Depending on the image you are printing, prints might not stack properly. If this happens, suspend the job, remove the prints and then restart the job.
1. Press the [Suspend/Resume] key.
CDN007
2. Remove the stack of paper from the finisher shift tray.
CDN008
3. Press the [Suspend/Resume] key to restart the print.
• You can suspend printing only when the finisher's shift tray is selected as the output tray.
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When the Output Z-folded Paper Is Less than the Stack Capacity
When you use the multi-folding unit, Finisher SR5030, or Booklet Finisher SR5040 to print Z-folded paper, the machine might indicate that the output tray is full even though the output paper on the tray is less than the stack capacity. If this occurs, use the Z-fold support tray.
Finisher SR5030 or Booklet Finisher SR5040
1. Press the [Suspend/Resume] key.
CDN007
2. Remove the prints.
3. Set the Z-fold support tray for the finisher shift tray.
Attach the Z-fold support tray by inserting the two protrusions on its underside into the holes on the finisher shift tray.
CDN010
4. Press the [Suspend/Resume] key to restart the print.
When the Output Z-folded Paper Is Less than the Stack Capacity
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Multi-Folding Unit
1. Lift up and slide the Z-fold support tray for multi-folding unit to the right, and then set it in
place.
CDN003
• When you have finished using the Z-fold support tray for multi-folding unit, lift it up and slide the tray to the left, and then lower it.
CDN001
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When the Output Letter Fold-out Paper Is Less than the Stack Capacity
When you print letter fold-out paper with multi-sheet fold, the machine might indicate that the output tray is full even though the output paper on the tray is less than the stack capacity.
If this occurs, use the Z-fold support tray for multi-folding unit and the output holding unit for letter fold­out.
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22
CDN022
1. Z-fold support tray for multi-folding unit
2. Output holding unit for letter fold-out
1. Lift up and slide the Z-fold support tray for multi-folding unit to the right, and then set it in
place.
CDN003
When the Output Letter Fold-out Paper Is Less than the Stack Capacity
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2. Pull out the output holding unit for letter fold-out.
CDN002
• When you have finished using the Z-fold support tray for multi-folding unit and the output holding unit for letter fold-out, return each to their previous positions.
CDN004
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When Large Size Paper Is Not Properly Aligned
This section describes what to do if paper with a size of B4 , 81/2" 14" or larger is not properly aligned or falls from the finisher shift tray when using Finisher SR5030 or Booklet Finisher SR5040.
1. Press the [Suspend/Resume] key.
CDN007
2. Remove the prints.
3. Pull out the finisher shift tray's extension.
CDN011
4. Set the auxiliary paper tray.
CDN012
When Large Size Paper Is Not Properly Aligned
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5. Press the [Suspend/Resume] key to restart the print.
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When Coated Paper Is Not Properly Aligned
If the size of the coated paper used for printing is B4 , 8 1/2" 14" , or larger, the output paper from Finisher SR5030 or Booklet Finisher SR5040 might be curled, might stick to other sheets and push it off the tray, or might not be aligned properly. If this happens, use an auxiliary tray.
There are two types of auxiliary trays. Use the auxiliary tray which corresponds to the weight of the coated paper.
Using Thin Coated Paper
When the paper weight is 105.0 g/m2, 28 lb. Bond or less (paper thickness: Paper Weight 3), and the paper size is B4 , 8 1/2" 14" or larger, use the auxiliary tray for thin coated paper.
1. Press the [Suspend/Resume] key.
CDN007
2. Remove the prints.
3. Pull out the finisher shift tray’s extension.
CDN011
When Coated Paper Is Not Properly Aligned
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4. Set the auxiliary tray for thin coated paper by aligning the tray with grooves on the end
fence.
CDN026
5. Press the [Suspend/Resume] key to restart the print.
• When the output paper curls downward, it might not align properly, even if the auxiliary tray for thin coated paper is used. If the paper curls downward, fan the stack of paper and fix the curl before printing, then turn the paper over and place it back on the Wide LCT. If your machine has a paper curl correction function, correct the paper curl to make the paper flat or curl upward. For details about the paper curl correction function, see "Adjustment Settings for Operators", Network and System Settings Reference .
• If the output paper fails to align properly on the auxiliary tray for thin coated paper, use the auxiliary paper tray. For details about setting the auxiliary paper tray, see p.34 "Using Thick Coated Paper".
• When removing the output paper, make sure the auxiliary tray for thin coated paper remains in its set position.
Using Thick Coated Paper
When the paper weight is 105.1 g/m2, 28.1 lb. Bond or more (paper thickness: Paper Weight 4 to Paper Weight 7), and the paper size is B4 , 8 1/2" 14" or larger, use the auxiliary paper tray.
1. When the Machine Does Not Operate As Wanted
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1. Press the [Suspend/Resume] key.
CDN007
2. Remove the prints.
3. Pull out the finisher shift tray's extension.
CDN011
4. Set the auxiliary paper tray.
CDN012
5. Press the [Suspend/Resume] key to restart the print.
• If the output paper fails to align properly on the auxiliary paper tray, use the auxiliary tray for thin coated paper. For details about setting the auxiliary tray for thin coated paper, see p.33 "Using Thin Coated Paper".
When Coated Paper Is Not Properly Aligned
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1. When the Machine Does Not Operate As Wanted
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2. Clearing Misfeeds
This chapter describes what to do if a paper jam (misfeed) occurs.
Removing Jammed Paper
This section describes how to locate and remove jammed paper.
• The inside of the machine could be very hot. Do not touch the parts with a label indicating the "hot surface." Otherwise, an injury might occur.
• Some of this machine's internal components get very hot. For this reason, take care when removing misfed paper. Not doing so could result in burns.
• Keep your hands clear of the booklet finisher tray when removing misfed paper, pulling out or pushing in the finisher's staple unit. You can trap and injure your fingers if you do not.
• Keep your hands clear of the inside of the ring binder and the space under the ring binder tray. You can trap your fingers if you do not.
• When clearing misfeeds, do not turn off the operation switch. If you do, your settings will be lost.
• When removing jammed sheets, take care to touch only those areas explicitly indicated in the manual.
• Do not remove the fusing unit. Doing so will result in loss of print quality.
• To prevent misfeeds, do not leave any torn scraps of paper inside the machine.
• Contact your service representative if misfeeds occur frequently.
• If the error message remains displayed even after you remove misfed paper, open and close the front cover.
• Inside the finisher, or inside the front cover, there is a sticker explaining how to remove misfed paper.
• If a detailed removal instruction appears on the right of the screen, follow it.
• You can also use the procedure indicated in [System Status] to remove jammed paper.
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Locating Jammed Paper
If a misfeed happens, remove the misfed paper following the procedures stated on the sticker inside the finisher or front cover.
The location of the paper jam (misfeed) is indicated by the letter shown on the display panel.
CEQ009
1. Press [Instruction Details].
2. Clearing Misfeeds
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2. Press the key of the section from where you want to remove the jammed paper.
3. After each step is completed, press [Next]. To go back to the previous step, press
[Previous].
Press [Entire View], the entire machine is displayed.
4. When all jammed paper is removed, restore the machine to the original state.
• More than one misfeed may be indicated. When this happens, check all the areas indicated.
• If there is no misfed paper in the first area you check, see the other areas that are indicated.
Removing Jammed Paper
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When A Is Displayed
CDN028
Open the paper tray, and then remove misfed paper.
Return the paper tray to its original position.
Turn knobs A2 and A3 clockwise.
Lower lever A1.
Close both front covers.
Open both front covers.
Remove misfed paper.
Return lever A1 to its original position.
When B1 Is Displayed
CDN036
Lower lever A1.
Close both front covers.
Open both front covers.
Return the lever A1 to its original position.
Turn knob B2 clockwise, and then remove misfed paper.
Return lever B1 to its original position.
Turn lever B1 to the left.
Remove misfed paper.
2. Clearing Misfeeds
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When B Is Displayed
CDN029
Turn knobs B3 and B4 counterclockwise.
Open the clear cover.
Return the unit to its original position.
Open both front covers.
Turn lever B1 to the left.
Turn knob B2 clockwise, and then remove misfed paper.
Open B7 guide board. If there is any misfed paper, remove it.
Close B7 guide board.
Turn knob B6 counterclockwise, and then remove misfed paper.
Remove misfed paper.
Turn lever B5 to the left, and then pull out the unit.
Close the clear cover.
Return lever B5 to its original position.
Close both front covers.
Return lever B1 to its original position.
When C Is Displayed
CDN030
Turn lever C1 to the left, and then pull out the unit.
Open both front covers.
Remove misfed paper. Return the unit to its original position.
Return lever C1 to its original position.
Close both front covers.
Removing Jammed Paper
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When D Is Displayed
CDN031
Turn lever C1 to the left, and then pull out the unit.
Lower lever D5, and then remove misfed paper.
Open both front covers.
Open the cover of the unit on the left of the machine, and then open the guide board.
Turn knob D1 clockwise, and then remove misfed paper from the unit on the left of the machine.
Close the guide board of the unit on the left of the machine.
Pull lever D2 up to release the lock, and then raise the lever D2.
Remove misfed paper.
If you cannot remove the misfed paper, remove it from the right side of the unit.
Raise lever D3, and then remove misfed paper.
Raise lever D4, and then remove misfed paper.
Return lever D4 to its original position.
Return levers D2 and D3 to their original positions.
Return lever D5 to its original position.
Return the unit to its original position.
Return lever C1 to its original position.
Close both front covers.
• If you cannot remove the misfed paper from the right side of the unit, use the knob located on the inside of the left front cover.
1. Pull out the knob located on the inside of the left front cover.
2. Clearing Misfeeds
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CDN042
2. Align the knob with the slot on the unit, and then insert it.
CDN041
3. Turn the knob counterclockwise until the misfed paper comes out from the right side of the unit, and then remove it.
CDN040
4. Return the knob to its original position.
Removing Jammed Paper
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When E Is Displayed
CDN032
Close the front left cover.
Open the front left cover.
Remove misfed paper.
2. Clearing Misfeeds
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When K Is Displayed
Turn knob Kc1 20 to 22 times counterclockwise.
Open Kc2 cover.
Remove misfed paper. Push Kc3 button to
close Kc2 cover.
Turn knob Kc4 20 to 22 times clockwise.
Turn lever Kc5 to the left, and then pull out the unit.
See the illustrations on the unit.
Open Kc6 cover, and then remove misfed paper.
Close Kc6 cover.
Open Kc7 cover, and then remove misfed paper.
Close Kc7 cover.
Open Kc8 cover, and then remove misfed paper.
Close Kc8 cover.
Open the buffer pass unit front cover.
CEQ002
Open Kc9 cover, and then remove misfed paper.
Close Kc9 cover. Return the unit and lever Kc5 to their original positions.
Close the buffer pass unit front cover.
Removing Jammed Paper
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When L Is Displayed
Raise lever L1, and then remove misfed paper.
Raise lever L2, and then remove misfed paper.
Turn knob L4 17 to 19 times counterclockwise, and then remove misfed paper.
Raise lever L5, and then remove misfed paper.
Remove misfed paper, and then close the stacker front cover.
CEQ007
Open the stacker front cover.
Open the stacker upper cover.
Return lever L1 to its original position.
Return lever L2 to its original position.
Raise lever L3.
Return lever L5 to its original position.
Close the stacker upper cover.
Press the paper jam button on the stacker control panel.
Return lever L3 to its original position.
2. Clearing Misfeeds
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When Mc1 - Mc4 Is Displayed
CEQ004
Raise lever Mc1, and then remove misfed paper.
Raise lever Mc2, and then remove misfed paper.
Raise lever Mc3, and then remove misfed paper.
Raise lever Mc4, and then remove misfed paper.
Open the ring binder front right and front left covers.
Return lever Mc1 to its original position.
Return lever Mc2 to its original position.
Return lever Mc3 to its original position.
Return lever Mc4 to its original position.
Close the ring binder front right and front left covers.
When Mc5 or Mc6 Is Displayed
CEQ005
Pull down lever Mc5, and then remove misfed paper.
Raise lever Mc6, and then remove misfed paper.
Open the ring binder front right and front left covers.
Return lever Mc5 to its original position.
Return lever Mc6 to its original position.
Close the ring binder front right and front left covers.
Removing Jammed Paper
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When Mc7 or Mc8 Is Displayed
CEQ006
Remove misfed paper.
Pull handle Mc8, and then pull out the unit.
Open the ring binder front right cover.
Lower lever Mc7.
Return the unit to its original position.
Return lever Mc7 to its original position.
Remove any bound booklets that are inside the machine.
Close the ring binder front right cover.
Remove any jammed bound booklets from the paper exit.
2. Clearing Misfeeds
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When N1 - N5 Is Displayed
CDN025
Removing Jammed Paper
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When N6 - N22 Is Displayed
CDN023
Pull the lever N10 towards you and hold it to release the lock, and then pull the lever to the right to open the cover N10 illustration below.
Remove misfed paper.
Remove misfed paper.
Remove misfed paper from inside.
Pull the lever N10 towards you, and then check the lock is released.
Pull handle N9 and pull the unit fully out.
clockwise.
clockwise.
clockwise.
2. Clearing Misfeeds
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CDN024
Removing Jammed Paper
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When Q1 - Q4 Is Displayed
CEQ001
Press button Q3, and then open the guide board.
Press button Q4, and then open the guide board.
Remove misfed paper. Return the guide board to its original position.
Close the interposer base cover.
Open the interposer upper tray cover.
Open the interposer lower tray cover.
Close the interposer upper tray cover and interposer lower tray cover.
Remove misfed paper.
Remove misfed paper.
Open the interposer main cover and right cover.
Turn knob Q1 counterclockwise.
Close the interposer main cover and right cover.
Open the interposer base cover.
Remove misfed paper. Return the guide
board to its original position.
Turn knob Q2 counterclockwise.
Remove misfed paper.
2. Clearing Misfeeds
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When Rb1 - Rb5 Is Displayed in the Case of Finisher SR5030
Raise lever Rb1, and then remove misfed paper.
CDN013
Turn knob Rb2, clockwise and then remove misfed paper.
Raise lever Rb3, and then remove misfed paper.
Turn lever Rb4 to the right, and then remove misfed paper.
Raise lever Rb5 to the right, and then remove misfed paper.
Open the finisher front cover.
Return lever Rb1 to its original position.
Return lever Rb4 to its original position.
Return lever Rb5 to its original position.
Close the finisher front cover.
Return lever Rb3 to its original position.
Removing Jammed Paper
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When Rb6 - Rb9 Is Displayed in the Case of Finisher SR5030
CDN014
Turn knob Rb8 clockwise, and then remove misfed paper.
Open the finisher front cover.
Lower lever Rb6.
Pull lever Rb7 to the left.
Return levers Rb6 and Rb7 to their original positions.
Pull lever Rb9 to the left.
Remove misfed paper.
Close the finisher front cover.
When Rb12 - Rb13 Is Displayed in the Case of Finisher SR5030
CDN015
Return the staple unit to its original position, and then close the
finisher front cover
.
Pull handle Rb12, and then pull out the staple unit.
Raise lever Rb13, and then remove misfed paper.
Open the finisher front cover.
Return lever Rb13 to its original position.
2. Clearing Misfeeds
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When Rb1 - Rb5 Is Displayed in the Case of Booklet Finisher SR5040
Raise lever Rb1, and then remove misfed paper.
CDN019
Turn knob Rb2 clockwise, and then remove misfed paper.
Raise lever Rb3, and then remove misfed paper.
Turn lever Rb4 to the right, and then remove misfed paper.
Raise lever Rb5 to the right, and then remove misfed paper.
Open the finisher front cover.
Return lever Rb1 to its original position.
Return lever Rb4 to its original position.
Return lever Rb5 to its original position.
Close the finisher front cover.
Return lever Rb3 to its original position.
When Rb6 - Rb9 Is Displayed in the Case of Booklet Finisher SR5040
CDN020
Turn knob Rb8, and then remove misfed paper.
Open the finisher front cover.
Lower lever Rb6.
Pull lever Rb7 to the left.
Return levers Rb6 and Rb7 to their original positions.
Pull lever Rb9 to the left.
Remove misfed paper.
Close the finisher front cover.
Removing Jammed Paper
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When Rb10 - Rb17 Is Displayed in the Case of Booklet Finisher SR5040
CDN021
Raise lever Rb17, and then remove misfed paper.
Return the staple unit to its original position, and then close the finisher front cover.
Lower lever Rb15, and then turn knob Rb16.
Pull handle Rb12, and then pull out the staple unit.
Raise lever Rb13, and then remove misfed paper.
Turn knob Rb14, and then remove misfed paper.
Return lever Rb13 to its original position.
Return lever Rb17 to its original position.
Remove misfed paper.
Open the finisher front cover.
Turn knob Rb10.
Turn knob Rb11 9 to 11 times.
When Rt1 or Rt2 Is Displayed
Turn lever Rt1 to the right, and then remove misfed paper.
Turn lever Rt2 to the left, and then remove misfed paper.
Return lever Rt2 to its original position.
Close the trimmer front cover.
CEQ003
Open the trimmer front cover.
Remove misfed paper from the trimmer tray.
Return lever Rt1 to its original position.
2. Clearing Misfeeds
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When U Is Displayed
CDN005
Open the Wide LCT front cover.
Lower lever U1.
Turn knob U2, and then remove misfed paper.
Return lever U1 to its original position.
Lower lever U3. Turn knob U4, and
then remove misfed paper.
Lower lever U5. Turn knob U6, and
then remove misfed paper.
Return lever U5 to its original position.
Remove misfed paper. Turn knob U7, and
then remove misfed paper.
Return lever U3 to its original position.
Close the Wide LCT front cover.
Next, follow the procedure under the "When B Is Displayed".
• If coated paper frequently becomes jammed and causes "U" to appear, contact your service representative.
Removing Jammed Paper
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When V Is Displayed
CDN006
Disconnect the multi bypass tray.
Remove misfed paper.
Return the multi bypass tray to its original position.
When Z Is Displayed
CDN033
Turn lever B5 to the left, and then pull out the unit.
Open both front covers.
Return the two units to their original positions.
Close both front covers.
Remove misfed paper, and then return lever Z4 to its original position.
Remove misfed paper.
Return lever A1 to its original position.
Turn knobs Z1 and Z2.
Lower lever Z3 by pressing it down.
Remove misfed paper, and then return lever Z3 to its original position.
Lower lever Z4 by pressing it down.
Lower lever A1.
Turn lever C1 to the left, and then pull out the unit.
2. Clearing Misfeeds
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Removing Jammed Staples
This section describes how to remove jammed staples.
• Keep your hands clear of the booklet finisher tray when removing misfed paper, pulling out or pushing in the finisher's staple unit. You can trap and injure your fingers if you do not.
• Curled paper may cause staples to jam. To avoid this, turn paper over in the tray.
• After jammed staples are removed, the stapler will automatically staple up to 10 times without stapling paper. If a staple jam occurs on the saddle stitch, the stapler will not staple after the jammed staples are removed.
• Remove the jammed staples according to the finisher type. Check the type if you are unsure. For details about the type of finisher, see "Appendix", About This Machine .
Removing Jammed Staples
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Finisher SR5030
CDN016
Remove jammed staples.
Hold the lever, and then push in the cartridge.
Open the finisher front cover.
Pull handle Rb18, and then pull out staple unit.
Turn knob Rb19 counterclockwise to rotate the staple unit.
Pull out the cartridge gently.
Return the staple unit to its original position.
Close the finisher front cover.
Pull down the face plate until it clicks.
Push the cartridge until it clicks.
Pull out the cartridge lever.
Open the face plate of the cartridge.
2. Clearing Misfeeds
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Booklet Finisher SR5040
When S1 Is Displayed
CDN034
Remove jammed staples.
Hold the lever, and then push in the cartridge.
Open the finisher front cover.
Pull handle Rb18, and then pull out staple unit.
Turn knob Rb19 counterclockwise to rotate the staple unit.
Pull out the cartridge gently.
Return the staple unit to its original position. Close the finisher front cover.
Pull down the face plate until it clicks.
Push the cartridge until it clicks.
Pull out the cartridge lever.
Open the face plate of the cartridge.
Removing Jammed Staples
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When S2 Is Displayed (Saddle Stitch)
CDN027
Open the finisher front cover.
Pull handle Rb12, and then pull out the staple unit.
Hold the levers, and then push in the cartridge.
Remove jammed staples.
Pull out the cartridge gently.
Return the staple unit to its original position.
Close the finisher front cover.
Pull up the face plate of the cartridge until it clicks.
Push down the cartridge until it clicks.
Pull out the cartridge levers.
Open the face plate of the cartridge.
2. Clearing Misfeeds
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Removing Jammed Ring Combs
This section describes how to remove jammed ring combs.
• Keep your hands clear of the inside of the ring binder and the space under the ring binder tray. You can trap your fingers if you do not.
If ring combs become jammed, a message appears on the display panel. When the message appears, remove the jammed ring combs.
CAL130
Lift up and pull out the ring comb cartridge.
To remove jammed ring combs from the bottom of the cartridge:
While pressing down the blue buttons at the bottom of the cartridge, remove the jammed ring combs carefully.
Reinsert the cartridge, push it into place, and then close the cartridge cover.
Open the ring binder front right cover.
Open the cartridge cover.
Pull out the ring comb cartridge.
Remove the jammed ring combs from the ring binder.
Close the ring binder front right cover.
• The ring combs set in the ring comb cartridge might move or become slanted when you remove the jammed ring combs from the ring comb cartridge. Before replacing the cartridge, check that all the ring combs are straight and properly aligned.
Removing Jammed Ring Combs
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Removing Punch Waste
This section describes how to remove punch waste.
If punch waste box or comb binding punch receptacle is full, a message appears on the display panel. When the message appears, remove punch waste.
• While the message is displayed, you cannot use the punch function.
• The message is displayed until the comb binding punch receptacle or punch waste box is reinstalled.
• If the message is still displayed, reinstall the comb binding punch receptacle or punch waste box.
Finisher SR5030 or Booklet Finisher SR5040
CAL132
Open the finisher front cover.
Pull out the punch waste box.
Remove punch waste. Reinstall the punch waste box. Close the finisher front cover.
Ring Binder
CAL133
Open the ring binder front right cover.
Using both hands, pull out the comb binding punch receptacle.
Empty the comb binding punch receptacle.
Reinstall the comb binding punch receptacle.
Close the ring binder front right cover.
2. Clearing Misfeeds
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Removing Staple Waste
This section describes how to remove staple waste when using the Finisher SR5030 or Booklet Finisher SR5040.
If staple waste box is full, a message appears on the display panel. When the message appears, remove staple waste.
• While the message is displayed, you cannot use the staple function.
• The message is displayed until the staple waste box is reinstalled.
• If the message is still displayed, reinstall the staple waste box.
CAL135
Open the finisher front cover.
Pull out the staple waste box.
Remove staple waste. Reinstall the staple waste box. Close the finisher front cover.
Removing Staple Waste
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Removing Waste Paper
This section describes how to remove the paper waste produced by the trimmer unit.
CEQ008
Reinstall the waste paper receptacle.
Open the trimmer front cover.
Pull out the waste paper receptacle.
Remove waste paper.
Close the trimmer front cover.
2. Clearing Misfeeds
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3. Appendix
Trademarks
Adobe, Acrobat, and Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.
Windows® is either a registered trademark or a trademark of Microsoft Corporation in the United States and/or other countries.
Other product names used herein are for identification purposes only and might be trademarks of their respective companies. We disclaim any and all rights to those marks.
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3. Appendix
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INDEX
A
Adjusting the color registration.............................24
Adjusting the image position................................25
Attention light.........................................................11
B
Beep alert...............................................................13
Booklet Finisher SR5040.....26, 27, 31, 33, 61, 64,
65
C
Checking machine status and settings.................14
Clearing misfeeds..................................................37
Coated paper........................................................33
F
Finisher SR5030.............26, 27, 31, 33, 60, 64, 65
H
How to read this manual.........................................7
I
Indicators..................................................................9
Inquiry....................................................................14
L
Letter fold-out paper..............................................29
Locating jammed paper........................................38
M
Machine Address Info...........................................14
Maintenance Info..................................................14
Manuals for this machine........................................4
Multi-folding unit.............................................27, 29
N
Names of major items.............................................7
Notes........................................................................8
Notice.......................................................................6
P
Pausing print when using Booklet Finisher SR5040
................................................................................26
Pausing print when using Finisher SR5030.........26
Problems operating the machine..........................17
R
Removing jammed paper.....................................37
Removing jammed ring combs.............................63
Removing jammed staples....................................59
Removing punch waste.........................................64
Removing staple waste.........................................65
Removing waste paper.........................................66
Ring binder......................................................63, 64
S
Symbols....................................................................7
T
Trademarks............................................................67
Trimmer unit............................................................66
W
When A is displayed.............................................40
When B is displayed.............................................41
When B1 is displayed...........................................40
When C is displayed.............................................41
When coated paper is not properly aligned......33
When D is displayed.............................................42
When E is displayed.............................................44
When K is displayed.............................................45
When L is displayed..............................................46
When large size paper is not properly aligned..31
When Mc1 - Mc4 is displayed............................47
When Mc5 or Mc6 is displayed.........................47
When Mc7 or Mc8 is displayed.........................48
When N1 - N5 is displayed................................49
When N6 - N22 is displayed..............................50
When Q1 - Q4 is displayed................................52
When Rb1 - Rb5 is displayed in the case of
Booklet Finisher SR5040......................................55
When Rb1 - Rb5 is displayed in the case of
Finisher SR5030....................................................53
When Rb10 - Rb17 is displayed in the case of
Booklet Finisher SR5040......................................56
When Rb12 - Rb13 is displayed in the case of
Finisher SR5030....................................................54
When Rb6 - Rb9 is displayed in the case of
Booklet Finisher SR5040......................................55
When Rb6 - Rb9 is displayed in the case of
Finisher SR5030....................................................54
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When Rt1 or Rt2 is displayed...............................56
When the output letter fold-out paper is less than
the stack capacity..................................................29
When the output z-folded paper is less than the
stack capacity........................................................27
When U is displayed.............................................57
When V is displayed.............................................58
When Z is displayed.............................................58
Z
Z-folded paper......................................................27
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MEMO
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MEMO
72 EN
US
M044-7524
Page 75
© 2011
Page 76
Troubleshooting
Operating Instructions
M044-7524
EN
US
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