How to Read This Manual................................................................................................................................. 9
Note to Administrator.................................................................................................................................. 11
List of Option................................................................................................................................................ 11
About IP Address......................................................................................................................................... 12
1. Guide to the Machine
Guide to Components......................................................................................................................................13
Control Panel................................................................................................................................................17
Attaching Paper Feed Unit.......................................................................................................................... 19
About Operation Tools.................................................................................................................................... 22
Using RICOH Smart Device Connector......................................................................................................... 23
Connecting a Smart Device to the Machine Using NFC.............................................................................. 24
Writing the Machine's Information to the NFC with a Smart Device.......................................................24
Using the Application on a Smart Device by Using NFC.........................................................................24
2. Paper Specifications and Adding Paper
Workflow for Loading Paper and Configuring Paper Sizes and Types...................................................... 25
Specifications of Paper Types.....................................................................................................................43
Non-Recommended Paper Types.............................................................................................................. 50
Paper Storage.............................................................................................................................................. 50
What You Can Do with the Printer Function...................................................................................................53
Configuring Option Settings for the Printer.................................................................................................... 54
Conditions for Bidirectional Communication.............................................................................................54
If Bidirectional Communication is Disabled............................................................................................... 54
Displaying the Printing Preferences Dialog Box.............................................................................................57
Displaying the Printing Preferences Dialog Box from the [Start] Menu................................................... 57
Displaying the Printing Preferences Dialog Box in an Application.......................................................... 57
Basic Operation of Printing............................................................................................................................. 59
When Using Windows................................................................................................................................ 59
When Using macOS/OS X........................................................................................................................ 59
If a Paper Mismatch Occurs....................................................................................................................... 60
Canceling a Print Job...................................................................................................................................61
Storing a Locked Print file............................................................................................................................63
Printing a Locked Print File...........................................................................................................................64
Deleting a Locked Print File......................................................................................................................... 65
Using Various Print Functions...........................................................................................................................66
Menu Chart.......................................................................................................................................................70
System Settings................................................................................................................................................. 77
Tray Paper Settings.......................................................................................................................................... 81
Printing the Configuration Page..................................................................................................................88
Types of Lists/Reports..................................................................................................................................88
Available Setting Functions Using Web Image Monitor...............................................................................91
Using Web Image Monitor............................................................................................................................. 92
Displaying Top Page........................................................................................................................................93
Changing the Interface Language..............................................................................................................94
Checking the System Information....................................................................................................................95
Status Tab..................................................................................................................................................... 95
Machine Information Tab............................................................................................................................98
Configuring the System Settings......................................................................................................................99
Tray Paper Settings Tab...............................................................................................................................99
Restricting Machine Functions According to User.......................................................................................103
Enabling the User Restriction Settings......................................................................................................103
When Machine Functions are Restricted..................................................................................................... 106
Configuring the Network Settings................................................................................................................ 107
3
Network Status Tab...................................................................................................................................107
DNS Tab.................................................................................................................................................... 109
Auto E-mail Notification Tab.................................................................................................................... 110
Configuring the IPsec Settings.......................................................................................................................116
IPsec Global Settings Tab.........................................................................................................................116
IPsec Policy List Tab...................................................................................................................................116
Energy Saver Mode Tab.......................................................................................................................... 123
6. Maintaining the Machine
Replacing the Print Cartridge........................................................................................................................125
Replacing the Waste Toner Bottle................................................................................................................ 130
Replacing a Component............................................................................................................................... 136
Replacing the Intermediate Transfer Unit.................................................................................................136
Replacing the Fusing Unit and Transfer Roller........................................................................................ 136
Cautions When Cleaning..............................................................................................................................137
Cleaning the Toner Density Sensor.............................................................................................................. 138
Cleaning the Friction Pad and Paper Feed Roller....................................................................................... 140
Cleaning the Registration Roller and Paper Tray........................................................................................ 143
Moving and Transporting the Machine....................................................................................................... 146
Where to Inquire....................................................................................................................................... 147
4
7. Troubleshooting
Error and Status Messages on the Control Panel........................................................................................149
Removing Paper Jams....................................................................................................................................154
When You Cannot Print Test Page............................................................................................................... 162
Paper Feed Problems.....................................................................................................................................163
When You Cannot Print Properly............................................................................................................. 169
When You Cannot Print Clearly...............................................................................................................172
When Paper Is Not Fed or Ejected Properly...........................................................................................176
Other Printing Problems............................................................................................................................ 176
Common Problems.........................................................................................................................................177
8. Configuring Network Settings
Connecting the Machine to a Wired Network........................................................................................... 179
Configuring the IPv4 Setting.....................................................................................................................179
Configuring the IPv6 setting......................................................................................................................180
Connecting the Machine to a Wireless Network........................................................................................181
Using the Wi-Fi Setup Wizard................................................................................................................. 181
Using the WPS Button............................................................................................................................... 183
Using a PIN Code..................................................................................................................................... 184
9. Appendix
Transmission Using IPsec...............................................................................................................................187
Encryption and Authentication by IPsec.................................................................................................. 187
Specifying IPsec Settings on the Computer............................................................................................. 190
Enabling and Disabling IPsec Using the Control Panel..........................................................................192
Notes About the Toner.................................................................................................................................. 193
5
Specifications of the Machine...................................................................................................................... 194
General Function Specifications.............................................................................................................. 194
Printer Function Specifications..................................................................................................................196
Paper Feed Unit TK1220..........................................................................................................................196
Information for This Machine........................................................................................................................200
User Information on Electrical & Electronic Equipment (mainly Europe and Asia)..........200
Note for the Battery and/or Accumulator Symbol (For EU countries only)......................................... 201
Environmental Advice for Users (mainly Europe)............................................................... 201
Note to Users EU Countries......................................................................................................................202
Notes to users in the state of California (Notes to Users in USA)..........................................................203
Notes to users in the United States of America.......................................................................................203
Notes to Canadian Users of Wireless Devices.......................................................................................204
ENERGY STAR Program....................................................................................................... 206
How to Find Information about Operations
and Troubleshooting
You can find support information about operating the machine and troubleshooting in the Operating
Manual (printed), Operating Manual (digital format), and Help (online).
Operating Manual (Printed)
The following manuals are provided with this machine.
Safety Information
This manual explains the safety precautions that should be followed when using the machine. Be
sure to read this manual before using the machine.
Setup Guide
This manual explains how to set up the machine. It also explains how to remove the machine from
the packaging and how to connect it to a computer.
Operating Manual (Digital Format)
Operating manuals can be viewed from Ricoh's website or from the provided CD-ROM.
Viewing from a web browser
Access the Internet from a web browser.
Confirm that the computer or the machine is connected to the network.
Download the operating manuals from https://www.ricoh.com/.
Viewing from the provided CD-ROM
Operating manuals can also be viewed from the provided CD-ROM.
• When using Windows
1. Insert the CD-ROM into the CD-ROM drive.
2. Click [Read Manual] and follow the instructions on the screen.
The PDF file manual opens.
• When using OS X/macOS
1. Insert the CD-ROM into the CD-ROM drive.
2. Double-click Manuals.htm file, located on the CD-ROM root directory.
3. Select the language.
4. Click [Read PDF manuals].
7
5. Click the manual you want to refer to.
The PDF file manual opens.
8
How to Read This Manual
DUE202
Introduction
This manual contains detailed instructions and notes on the operation and use of this machine. For your
safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy
place for quick reference.
Symbols Used in This Manual
This manual uses the following symbols:
Indicates points to pay attention to when using functions. This symbol indicates points that may result in
the product or service becoming unusable or result in the loss of data if the instructions are not obeyed.
Be sure to read these explanations.
Indicates supplementary explanations of the product's functions and instructions on resolving user errors.
[ ]
Indicates the names of keys on the machine's display or control panels.
Model-Specific Information
This section explains how you can identify the region your machine belongs to.
There is a label on the rear of the machine, located in the position shown below. The label contains
details that identify the region your machine belongs to. Read the label.
9
The following information is region-specific. Read the information under the symbol that corresponds to
the region of your machine.
(mainly Europe and Asia)
If the label contains the following, your machine is a region A model:
• CODE XXXX -27
• 220–240 V
(mainly North America)
If the label contains the following, your machine is a region B model:
• CODE XXXX -17
• 120–127 V
• Dimensions in this manual are given in two units of measure: metric and inch. If your machine is a
Region A model, refer to the metric units. If your machine is a Region B model, refer to the inch
units.
Disclaimer
To the maximum extent permitted by applicable laws, in no event will the manufacturer be liable for any
damages whatsoever arising out of failures of this machine, losses of the registered data, or the use or
non-use of this product and operation manuals provided with it.
Make sure that you always copy or have backups of the data registered in this machine. Documents or
data might be erased due to your operational errors or malfunctions of the machine.
In no event will the manufacturer be responsible for any documents created by you using this machine or
any results from the data executed by you.
Notes
Contents of this manual are subject to change without prior notice.
Two kinds of size notation are employed in this manual.
Some illustrations in this manual might be slightly different from the machine.
Certain options might not be available in some countries. For details, please contact your local dealer.
Depending on which country you are in, certain units may be optional. For details, please contact your
local dealer.
For good output quality, the manufacturer recommends that you use genuine toner from the
manufacturer.
10
The manufacturer shall not be responsible for any damage or expense that might result from the use of
parts other than genuine parts from the manufacturer with your office products.
Note to Administrator
Password
Certain configurations of this machine can be password-protected to prevent unauthorized modifications
by others. We strongly recommend you to create your own password immediately.
The following are the operations that can be password-protected:
• Entering the [Network Settings], [Wi-Fi Setup Wizard], or [Admin. Tools] menu using the control
panel
You can access these menus without a password by factory default.
The setting for creating a password can be found in [Admin. Tools].
• Configuring the [System Settings], [Network Settings], [IPsec Settings], or [Administrator Tools]
menu using Web Image Monitor
You can configure the machine using Web Image Monitor without a password by factory default.
The setting for creating a password can be found in [Administrator Settings].
For details about creating passwords, see page 121 "Configuring the Administrator Settings".
User Restriction
You can restrict the use of certain functions of this machine to users with proper authentication.
Using Web Image Monitor, you can select the functions you want to restrict, and register the users who
can use that function upon authentication.
• For details about creating passwords and configuring the user restriction settings, see page 103
"Restricting Machine Functions According to User".
List of Option
Option ListReferred to as
Paper Feed Unit TK1220Paper feed unit
11
• If Paper feed unit is attached, "Tray 2" appears on the machine's control panel.
About IP Address
In this manual, "IP address" covers both IPv4 and IPv6 environments. Read the instructions that are
relevant to the environment you are using.
12
1. Guide to the Machine
ECB102
12
1110
9
8
7
6
5
4321
This chapter describes preparations for using the machine and its operating instructions.
Guide to Components
This section introduces the names of the various parts on the front and rear side of the machine and
outlines their functions.
Exterior:Front View
No.NameDescription
1Control PanelContains keys for machine control and indicators that
show the machine status.
2Top CoverOpen this cover to replace the print cartridge.
3Standard Tray ExtensionUse this to support sheets that come out curled after they
are printed.
Flip open the extension by pushing down on the end
that is toward the rear of the machine.
13
DUE209
1. Guide to the Machine
No.NameDescription
4Stop FencesPull up this fence to prevent paper falling off when
printing a large amount of paper at a time.
The fence can be adjusted at the A4/Letter or Legal size
position.
5Standard TrayDelivered sheets are stacked here with the print side
down.
6Top Cover Open LeverOpen here to replace the print cartridges.
7Front CoverOpen this cover to replace the waste toner bottle or
remove jammed paper.
8Front Cover Open LeverTo open the front cover, pull this lever on the right side
of the machine.
9End FenceAdjust this fence to the paper size.
10Tray 1This tray can hold up to 250 sheets of plain paper.
11Bypass TrayLoad paper here sheet by sheet.
12Side FenceAdjust this fence to the paper size.
• Pull up the retainer as shown below to prevent A4- or Letter-size prints from falling off.
• Pull up the retainer as shown below to prevent Legal-size prints from falling off.
14
DUE210
2
1
3
Exterior: Rear View
ECB105
6
5
432
1
Guide to Components
No.NameDescription
1Front Cover Open LeverTo open the front cover, pull this lever on the right side of
the machine.
2Power SocketFor connecting the power cord to the machine.
3Rear CoverRemove this cover when loading paper longer than A4 in
4Cable CoverRemove this cover when connecting cables to the
Tray 1.
machine.
15
ECB106
4
3
2
1
1. Guide to the Machine
No.NameDescription
5Ethernet PortFor connecting the machine to the network using a
network interface cable.
6USB PortFor connecting the machine to a computer using a USB
cable.
Interior
16
No.NameDescription
1Print CartridgeInstall the print cartridges from the machine rear, in the order of
cyan (C), magenta (M), yellow (Y), and black (K). Messages
appear on the screen when print cartridges need to be replaced,
or new ones need to be prepared.
2Fusing UnitFuses toner to the paper.
You might have to move this unit to check for or remove jammed
paper.
ECB201
121110
98765432
1
Guide to Components
No.NameDescription
3Waste Toner BottleCollects toner that is wasted during printing.
4Transfer unitYou need to remove this when you replace the waste toner bottle.
• For details about the messages that appear on the screen when consumables need to be replaced,
see page 149 "Error and Status Messages on the Control Panel".
Control Panel
No.NameDescription
1[Wi-Fi Direct] keyPressing this key while Wi-Fi is disabled activates Wi-Fi and
reboots the machine automatically. Press this key while Wi-Fi
is enabled to activate or deactivate the Wi-Fi Direct function.
This indicator lights blue when the Wi-Fi Direct function is
active. After a long press of this key, configure the WPS
using the PIN code or in PBC mode. For details, see Setup
Guide.
2[Stop/Start] keyPress this key to stop receiving incoming data from the
computer.
3[Job Reset] keyPress this key to cancel a job that is currently being printed
or received.
4[Menu] keyPress this key to configure or check the machine settings.
Press the [Menu] key again to return to the initial screen.
17
1. Guide to the Machine
No.NameDescription
5DisplayDisplays the current status and messages.
6Scroll KeysPress to move the cursor in the direction indicated by the key.
7[OK] keyPress this key to confirm settings and setting values, or move
to the next menu level.
8NFCAllows you to connect a smart device to the machine when
you touch NFC on a smart device using the application
corresponding to the machine.
9[Power] keyPress to turn on and turn off the main power. To turn off the
machine, press and hold down this key for at least three
seconds. This indicator lights up blue when the machine is
turned on.
If the machine's system is busy, the power may not be turned
off even though you press and hold down this key for three
seconds. If this is the case, press and hold down the [Back]
key and [Power] key simultaneously for at least three
seconds to force the machine to turn off.
Do not accidentally press the [Power] key within 3 minutes of
disconnecting the power cord.
10[Back] keyPress to cancel the last operation or to return to the previous
level of the menu tree.
11Alert IndicatorLights up in red whenever an error occurs. Check the
displayed error message. Flashes in yellow when the toner
has nearly run out.
12Data In IndicatorFlashes when the machine is receiving data from a
computer. This indicator lights up when there is a Locked
Print file stored in the machine.
18
Installing Option
This section explains how to install options.
Attaching Paper Feed Unit
• Touching the prongs of the power cable's plug with anything metallic constitutes a fire and
electric shock hazard.
• It is dangerous to handle the power cord plug with wet hands. Doing so could result in electric
shock.
• Before installing or removing options, always disconnect the power cord plugs from the wall
outlet and allow time for the main unit to fully cool. Failing to take these precautions could result
in burns.
Installing Option
• The printer weighs approximately 25 kg (56 lb.). When moving the printer, use the inset grips
on both sides, and lift slowly in pairs.
• Lifting the paper feed unit carelessly or dropping may cause injury.
• Before moving the machine, unplug the power cord from the wall outlet. If the cord is
unplugged abruptly, it could become damaged. Damaged plugs or cords can cause an
electrical or fire hazard.
• Tray 1 is required to print using the optional paper feed unit. Without Tray 1, paper jams will occur.
• The machine must be lifted by two people.
• Do not hold the tray to lift the machine.
1. Confirm that the following is true: The machine's cord is unplugged from the wall outlet.
19
DPP210
DUD470
ECC107
1. Guide to the Machine
2. Remove the adhesive tape from the optional paper feed unit.
3. Standing at the front and back of the machine, two persons should lift the machine using
the inset grips on the sides.
20
4. There are three upright pins on the optional paper feed unit. Align the holes of the
machine with the pins, and then lower the machine slowly.
5. Plug the machine's cord back into the wall outlet, and then turn on the power.
• After installing the optional paper feed unit, select Tray 2 in the printer driver. For details, see the
printer driver Help.
• If the new device is listed in the column of configuration options, it has been properly installed.
Installing Option
• If the optional paper feed unit is not installed properly, try to install it again by repeating the
procedure. If the problem persists, contact your sales or service representative.
• For details about printing the configuration page, see page 88 "Print List/Report".
21
1. Guide to the Machine
About Operation Tools
This section explains the operation tools of this machine.
Control Panel
The control panel contains keys for controlling the machine.
For details about how to use the control panel, see page 69 "Configuring the Machine Using the
Control Panel".
Web Image Monitor
You can check the machine's status and configure its settings by accessing the machine directly
using Web Image Monitor.
For details about how to use Web Image Monitor, see page 91 "Configuring the Machine Using
Utilities".
22
ECB202
Using RICOH Smart Device Connector
Using RICOH Smart Device Connector
To use RICOH Smart Device Connector, access the App Store or Google Play with your smart device,
search for and download the "RICOH Smart Device Connector" application from the site.
Check the App Store or Google Play to see the functions you can use on RICOH Smart Device
Connector.
1. Press the [Menu] key.
2. Press the [ ] or [ ] key to select [Print List/Report], and then press the [OK] key.
3. Press the [ ] or [ ] key to select [Maintenance Page], and then press the [OK] key twice.
The Maintenance page including the QR code is printed.
4. Start the application on the smart device, and then read the QR code.
Follow the instructions displayed on the application.
For details about how to connect a smart device to the machine using Near-field communication
(NFC), see page 24 "Connecting a Smart Device to the Machine Using NFC".
23
ECB202
1. Guide to the Machine
Connecting a Smart Device to the Machine
Using NFC
This section describes how to connect your smart device to the machine using NFC.
Writing the Machine's Information to the NFC with a Smart Device
1. Configure the network connection of the machine.
2. Access the App Store or Google Play from your smart device, search for and download
the application corresponding to the machine from the site.
3. Press the [Menu] key.
4. Press the [ ] or [ ] key to select [Print List/Report], and then press the [OK] key.
5. Press the [ ] or [ ] key to select [Maintenance Page], and then press the [OK] key twice.
The Maintenance page including the QR code is printed.
6. Start the application on the smart device, and then read the QR code.
7. Write the machine's network information to the NFC using the application, and then touch
the NFC with the smart device.
Using the Application on a Smart Device by Using NFC
1. Start the application on the smart device, and then touch the NFC with the smart device.
2. Print using application corresponding to the machine by touching the NFC or execute a
scan using the application.
24
2. Paper Specifications and Adding
Load paper into the paper tray.
Specify the paper type and size.
Specify the paper type and size on the printer driver.
Paper
This chapter describes how to load paper and originals and about their specifications.
Workflow for Loading Paper and Configuring
Paper Sizes and Types
This section explains how to load paper and operations required after paper is loaded.
After following the procedures below, you can print on the paper that is loaded in the machine.
For details about the procedures, refer to the next page.
ProcedureReference
See page 26 "Loading Paper".
There are two ways to specify the paper type and size.
• When using the control panel
See page 34 "Specifying Paper Type and Paper Size Using the
Control Panel".
• When using Web Image Monitor
See page 37 "Specifying Paper Type and Paper Size Using Web
Image Monitor".
See page 38 "Specifying Paper Type and Paper Size Using the Printer
Driver".
For details about supported paper, see page 40 "Supported Paper".
25
2. Paper Specifications and Adding Paper
Loading Paper
This section explains how to load paper into the paper tray and the bypass tray.
• When loading paper, take care not to trap or injure your fingers.
For information about supported paper, precautions for storing paper and print areas, see page 40
"Supported Paper".
Loading Paper into Tray1 and 2
The following example explains the loading procedure for the standard paper tray (Tray 1).
The same procedure applies to loading paper in Tray 2.
• Curled paper may jam. Straighten curled paper before loading.
• After loading paper in the tray, specify the paper type and size using the control panel to avoid
printing problems. This machine does not detect the paper size automatically.
• Be sure to select the correct paper size and feed direction using the paper size dial on the tray.
Otherwise, the printer might be damaged, or printing problems might occur.
• Make sure the paper stack does not exceed the upper limit mark inside the paper tray. Excessive
stacking can cause paper jams.
• If paper jams occur frequently, flip the paper stack in the tray.
• Do not mix different types of paper in the same paper tray.
• After loading paper, specify the paper size using the control panel and paper type using the
control panel. When printing a document, specify the same paper size and type in the printer
driver as specified on the printer.
• Do not move the side fences and end fence forcefully. Doing so may damage the tray.
• Do not slide the paper tray in forcefully when inserting the loaded tray into the printer. Otherwise,
the side and end fences or the paper guide of the bypass tray might move.
• When loading label paper, load it one by one.
26
1. Pull out the paper tray carefully with both hands.
ECC076
ECC077
ECC078
Place the tray on a flat surface.
2. Push the metal plate down until it clicks.
Loading Paper
3. Align the side fences and end fence with the paper size.
27
DAC344
ECC108
ECC080
2. Paper Specifications and Adding Paper
4. Fan the paper before loading it.
5. Load the paper in the tray with the print side faced up.
Make sure the paper is not stacked higher than the upper limit marked inside the tray.
Make sure the paper is not stacked higher than the projection on the side fences. (Tray 1 only)
28
6. Check there are no gaps between the paper and the fences; both side and end fences.
7. Carefully push the paper tray straight into the machine.
To avoid paper jams, make sure the tray is securely inserted.
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