Ricoh P C300W User Manual

User's Guide
For safe and correct use, be sure to read the "Safety Information" before using the machine.

TABLE OF CONTENTS

How to Find Information about Operations and Troubleshooting................................................................. 7
Operating Manual (Printed)..........................................................................................................................7
Operating Manual (Digital Format)..............................................................................................................7
How to Read This Manual................................................................................................................................. 9
Introduction..................................................................................................................................................... 9
Symbols Used in This Manual....................................................................................................................... 9
Model-Specific Information...........................................................................................................................9
Disclaimer.....................................................................................................................................................10
Notes............................................................................................................................................................ 10
Note to Administrator.................................................................................................................................. 11
List of Option................................................................................................................................................ 11
About IP Address......................................................................................................................................... 12
1. Guide to the Machine
Guide to Components......................................................................................................................................13
Exterior:Front View.......................................................................................................................................13
Exterior: Rear View...................................................................................................................................... 15
Interior...........................................................................................................................................................16
Control Panel................................................................................................................................................17
Installing Option...............................................................................................................................................19
Attaching Paper Feed Unit.......................................................................................................................... 19
About Operation Tools.................................................................................................................................... 22
Using RICOH Smart Device Connector......................................................................................................... 23
Connecting a Smart Device to the Machine Using NFC.............................................................................. 24
Writing the Machine's Information to the NFC with a Smart Device.......................................................24
Using the Application on a Smart Device by Using NFC.........................................................................24
2. Paper Specifications and Adding Paper
Workflow for Loading Paper and Configuring Paper Sizes and Types...................................................... 25
Loading Paper.................................................................................................................................................. 26
Loading Paper into Tray1 and 2................................................................................................................ 26
Loading Paper into Bypass Tray................................................................................................................. 31
Loading Envelopes.......................................................................................................................................32
Specifying Paper Type and Paper Size Using the Control Panel.................................................................34
Specifying the Paper Type.......................................................................................................................... 34
Specifying the Standard Paper Size...........................................................................................................35
Specifying a Custom Paper Size................................................................................................................ 35
Specifying Paper Type and Paper Size Using Web Image Monitor...........................................................37
Specifying a Custom Paper Size................................................................................................................ 37
Specifying Paper Type and Paper Size Using the Printer Driver..................................................................38
When Using Windows................................................................................................................................ 38
When Using OS X/macOS........................................................................................................................ 39
Supported Paper.............................................................................................................................................. 40
Specifications of Paper Types.....................................................................................................................43
Non-Recommended Paper Types.............................................................................................................. 50
Paper Storage.............................................................................................................................................. 50
Print Area......................................................................................................................................................51
3. Printing Documents
What You Can Do with the Printer Function...................................................................................................53
Configuring Option Settings for the Printer.................................................................................................... 54
Conditions for Bidirectional Communication.............................................................................................54
If Bidirectional Communication is Disabled............................................................................................... 54
Displaying the Printing Preferences Dialog Box.............................................................................................57
Displaying the Printing Preferences Dialog Box from the [Start] Menu................................................... 57
Displaying the Printing Preferences Dialog Box in an Application.......................................................... 57
Basic Operation of Printing............................................................................................................................. 59
When Using Windows................................................................................................................................ 59
When Using macOS/OS X........................................................................................................................ 59
If a Paper Mismatch Occurs....................................................................................................................... 60
Canceling a Print Job...................................................................................................................................61
Printing Confidential Documents..................................................................................................................... 63
Storing a Locked Print file............................................................................................................................63
Printing a Locked Print File...........................................................................................................................64
Deleting a Locked Print File......................................................................................................................... 65
Using Various Print Functions...........................................................................................................................66
Print Quality Functions................................................................................................................................. 66
Print Output Functions..................................................................................................................................67
4. Configuring the Machine Using the Control Panel
Basic Operation............................................................................................................................................... 69
Menu Chart.......................................................................................................................................................70
Admin. Tools..................................................................................................................................................... 71
Printer Settings.................................................................................................................................................. 73
List/Test Print.................................................................................................................................................73
System...........................................................................................................................................................73
PCL Menu..................................................................................................................................................... 74
PS Menu....................................................................................................................................................... 76
System Settings................................................................................................................................................. 77
Tray Paper Settings.......................................................................................................................................... 81
Network Settings.............................................................................................................................................. 84
Print List/Report................................................................................................................................................ 88
Printing the Configuration Page..................................................................................................................88
Types of Lists/Reports..................................................................................................................................88
@Remote........................................................................................................................................................... 89
5. Configuring the Machine Using Utilities
Available Setting Functions Using Web Image Monitor...............................................................................91
Using Web Image Monitor............................................................................................................................. 92
Displaying Top Page........................................................................................................................................93
Changing the Interface Language..............................................................................................................94
Checking the System Information....................................................................................................................95
Status Tab..................................................................................................................................................... 95
Counter Tab..................................................................................................................................................96
Machine Information Tab............................................................................................................................98
Configuring the System Settings......................................................................................................................99
Tray Paper Settings Tab...............................................................................................................................99
I/O Timeout Tab....................................................................................................................................... 102
Black-and-White Print Priority Tab...........................................................................................................102
Restricting Machine Functions According to User.......................................................................................103
Enabling the User Restriction Settings......................................................................................................103
When Machine Functions are Restricted..................................................................................................... 106
Configuring the Network Settings................................................................................................................ 107
Network Status Tab...................................................................................................................................107
IPv6 Configuration Tab.............................................................................................................................108
Network Application Tab......................................................................................................................... 108
DNS Tab.................................................................................................................................................... 109
Auto E-mail Notification Tab.................................................................................................................... 110
SNMP Tab................................................................................................................................................. 111
SMTP Tab...................................................................................................................................................112
POP3 Tab...................................................................................................................................................112
Wireless Tab.............................................................................................................................................. 113
Certificate Tab........................................................................................................................................... 115
Configuring the IPsec Settings.......................................................................................................................116
IPsec Global Settings Tab.........................................................................................................................116
IPsec Policy List Tab...................................................................................................................................116
Printing Lists/Reports..................................................................................................................................... 120
Configuring the Administrator Settings.........................................................................................................121
Administrator Tab...................................................................................................................................... 121
Reset Settings Tab......................................................................................................................................121
Backup Setting Tab................................................................................................................................... 121
Restore Setting Tab....................................................................................................................................122
Energy Saver Mode Tab.......................................................................................................................... 123
6. Maintaining the Machine
Replacing the Print Cartridge........................................................................................................................125
Replacing the Waste Toner Bottle................................................................................................................ 130
Replacing a Component............................................................................................................................... 136
Replacing the Intermediate Transfer Unit.................................................................................................136
Replacing the Fusing Unit and Transfer Roller........................................................................................ 136
Cautions When Cleaning..............................................................................................................................137
Cleaning the Toner Density Sensor.............................................................................................................. 138
Cleaning the Friction Pad and Paper Feed Roller....................................................................................... 140
Cleaning the Registration Roller and Paper Tray........................................................................................ 143
Moving and Transporting the Machine....................................................................................................... 146
Disposal......................................................................................................................................................147
Where to Inquire....................................................................................................................................... 147
7. Troubleshooting
Error and Status Messages on the Control Panel........................................................................................149
Panel Indicator...............................................................................................................................................153
Removing Paper Jams....................................................................................................................................154
Removing Printing Jams.............................................................................................................................154
When You Cannot Print Test Page............................................................................................................... 162
Paper Feed Problems.....................................................................................................................................163
Print Quality Problems................................................................................................................................... 166
Checking the Condition of the Machine..................................................................................................166
Checking the Printer Driver Settings.........................................................................................................167
Printer Problems............................................................................................................................................. 169
When You Cannot Print Properly............................................................................................................. 169
When You Cannot Print Clearly...............................................................................................................172
When Paper Is Not Fed or Ejected Properly...........................................................................................176
Other Printing Problems............................................................................................................................ 176
Common Problems.........................................................................................................................................177
8. Configuring Network Settings
Connecting the Machine to a Wired Network........................................................................................... 179
Configuring the IPv4 Setting.....................................................................................................................179
Configuring the IPv6 setting......................................................................................................................180
Connecting the Machine to a Wireless Network........................................................................................181
Using the Wi-Fi Setup Wizard................................................................................................................. 181
Using the WPS Button............................................................................................................................... 183
Using a PIN Code..................................................................................................................................... 184
9. Appendix
Transmission Using IPsec...............................................................................................................................187
Encryption and Authentication by IPsec.................................................................................................. 187
Security Association.................................................................................................................................. 188
Encryption Key Exchange Settings Configuration Flow......................................................................... 189
Specifying Encryption Key Exchange Settings........................................................................................189
Specifying IPsec Settings on the Computer............................................................................................. 190
Enabling and Disabling IPsec Using the Control Panel..........................................................................192
Notes About the Toner.................................................................................................................................. 193
Specifications of the Machine...................................................................................................................... 194
General Function Specifications.............................................................................................................. 194
Printer Function Specifications..................................................................................................................196
Paper Feed Unit TK1220..........................................................................................................................196
Consumables..................................................................................................................................................198
Print Cartridge............................................................................................................................................198
Waste Toner Bottle....................................................................................................................................199
Information for This Machine........................................................................................................................200
User Information on Electrical & Electronic Equipment (mainly Europe and Asia)..........200
Note for the Battery and/or Accumulator Symbol (For EU countries only)......................................... 201
Environmental Advice for Users (mainly Europe)............................................................... 201
Note to Users EU Countries......................................................................................................................202
Notes to users in the state of California (Notes to Users in USA)..........................................................203
Notes to users in the United States of America.......................................................................................203
Notes to Canadian Users of Wireless Devices.......................................................................................204
ENERGY STAR Program ....................................................................................................... 206
Saving Energy............................................................................................................................................206
Trademarks.....................................................................................................................................................208
INDEX...........................................................................................................................................................211

How to Find Information about Operations and Troubleshooting

You can find support information about operating the machine and troubleshooting in the Operating Manual (printed), Operating Manual (digital format), and Help (online).

Operating Manual (Printed)

The following manuals are provided with this machine.
Safety Information
This manual explains the safety precautions that should be followed when using the machine. Be sure to read this manual before using the machine.
Setup Guide
This manual explains how to set up the machine. It also explains how to remove the machine from the packaging and how to connect it to a computer.

Operating Manual (Digital Format)

Operating manuals can be viewed from Ricoh's website or from the provided CD-ROM.
Viewing from a web browser
Access the Internet from a web browser.
Confirm that the computer or the machine is connected to the network.
Download the operating manuals from https://www.ricoh.com/.
Viewing from the provided CD-ROM
Operating manuals can also be viewed from the provided CD-ROM.
• When using Windows
1. Insert the CD-ROM into the CD-ROM drive.
2. Click [Read Manual] and follow the instructions on the screen.
The PDF file manual opens.
• When using OS X/macOS
1. Insert the CD-ROM into the CD-ROM drive.
2. Double-click Manuals.htm file, located on the CD-ROM root directory.
3. Select the language.
4. Click [Read PDF manuals].
5. Click the manual you want to refer to.
The PDF file manual opens.

How to Read This Manual

DUE202

Introduction

This manual contains detailed instructions and notes on the operation and use of this machine. For your safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy place for quick reference.

Symbols Used in This Manual

This manual uses the following symbols:
Indicates points to pay attention to when using functions. This symbol indicates points that may result in the product or service becoming unusable or result in the loss of data if the instructions are not obeyed. Be sure to read these explanations.
Indicates supplementary explanations of the product's functions and instructions on resolving user errors.
[ ]
Indicates the names of keys on the machine's display or control panels.

Model-Specific Information

This section explains how you can identify the region your machine belongs to.
There is a label on the rear of the machine, located in the position shown below. The label contains details that identify the region your machine belongs to. Read the label.
The following information is region-specific. Read the information under the symbol that corresponds to the region of your machine.
(mainly Europe and Asia)
If the label contains the following, your machine is a region A model:
• CODE XXXX -27
• 220–240 V
(mainly North America)
If the label contains the following, your machine is a region B model:
• CODE XXXX -17
• 120–127 V
• Dimensions in this manual are given in two units of measure: metric and inch. If your machine is a Region A model, refer to the metric units. If your machine is a Region B model, refer to the inch units.

Disclaimer

To the maximum extent permitted by applicable laws, in no event will the manufacturer be liable for any damages whatsoever arising out of failures of this machine, losses of the registered data, or the use or non-use of this product and operation manuals provided with it.
Make sure that you always copy or have backups of the data registered in this machine. Documents or data might be erased due to your operational errors or malfunctions of the machine.
In no event will the manufacturer be responsible for any documents created by you using this machine or any results from the data executed by you.

Notes

Contents of this manual are subject to change without prior notice.
Two kinds of size notation are employed in this manual.
Some illustrations in this manual might be slightly different from the machine.
Certain options might not be available in some countries. For details, please contact your local dealer.
Depending on which country you are in, certain units may be optional. For details, please contact your local dealer.
For good output quality, the manufacturer recommends that you use genuine toner from the manufacturer.
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The manufacturer shall not be responsible for any damage or expense that might result from the use of parts other than genuine parts from the manufacturer with your office products.

Note to Administrator

Password

Certain configurations of this machine can be password-protected to prevent unauthorized modifications by others. We strongly recommend you to create your own password immediately.
The following are the operations that can be password-protected:
• Entering the [Network Settings], [Wi-Fi Setup Wizard], or [Admin. Tools] menu using the control panel
You can access these menus without a password by factory default.
The setting for creating a password can be found in [Admin. Tools].
• Configuring the [System Settings], [Network Settings], [IPsec Settings], or [Administrator Tools] menu using Web Image Monitor
You can configure the machine using Web Image Monitor without a password by factory default.
The setting for creating a password can be found in [Administrator Settings].
For details about creating passwords, see page 121 "Configuring the Administrator Settings".

User Restriction

You can restrict the use of certain functions of this machine to users with proper authentication.
Using Web Image Monitor, you can select the functions you want to restrict, and register the users who can use that function upon authentication.
• For details about creating passwords and configuring the user restriction settings, see page 103 "Restricting Machine Functions According to User".

List of Option

Option List Referred to as
Paper Feed Unit TK1220 Paper feed unit
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• If Paper feed unit is attached, "Tray 2" appears on the machine's control panel.

About IP Address

In this manual, "IP address" covers both IPv4 and IPv6 environments. Read the instructions that are relevant to the environment you are using.
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1. Guide to the Machine

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This chapter describes preparations for using the machine and its operating instructions.

Guide to Components

This section introduces the names of the various parts on the front and rear side of the machine and outlines their functions.

Exterior:Front View

No. Name Description
1 Control Panel Contains keys for machine control and indicators that
show the machine status.
2 Top Cover Open this cover to replace the print cartridge.
3 Standard Tray Extension Use this to support sheets that come out curled after they
are printed.
Flip open the extension by pushing down on the end that is toward the rear of the machine.
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No. Name Description
4 Stop Fences Pull up this fence to prevent paper falling off when
printing a large amount of paper at a time.
The fence can be adjusted at the A4/Letter or Legal size position.
5 Standard Tray Delivered sheets are stacked here with the print side
down.
6 Top Cover Open Lever Open here to replace the print cartridges.
7 Front Cover Open this cover to replace the waste toner bottle or
remove jammed paper.
8 Front Cover Open Lever To open the front cover, pull this lever on the right side
of the machine.
9 End Fence Adjust this fence to the paper size.
10 Tray 1 This tray can hold up to 250 sheets of plain paper.
11 Bypass Tray Load paper here sheet by sheet.
12 Side Fence Adjust this fence to the paper size.
• Pull up the retainer as shown below to prevent A4- or Letter-size prints from falling off.
• Pull up the retainer as shown below to prevent Legal-size prints from falling off.
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Exterior: Rear View

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Guide to Components
No. Name Description
1 Front Cover Open Lever To open the front cover, pull this lever on the right side of
the machine.
2 Power Socket For connecting the power cord to the machine.
3 Rear Cover Remove this cover when loading paper longer than A4 in
4 Cable Cover Remove this cover when connecting cables to the
Tray 1.
machine.
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No. Name Description
5 Ethernet Port For connecting the machine to the network using a
network interface cable.
6 USB Port For connecting the machine to a computer using a USB
cable.

Interior

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No. Name Description
1 Print Cartridge Install the print cartridges from the machine rear, in the order of
cyan (C), magenta (M), yellow (Y), and black (K). Messages appear on the screen when print cartridges need to be replaced, or new ones need to be prepared.
2 Fusing Unit Fuses toner to the paper.
You might have to move this unit to check for or remove jammed paper.
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No. Name Description
3 Waste Toner Bottle Collects toner that is wasted during printing.
4 Transfer unit You need to remove this when you replace the waste toner bottle.
• For details about the messages that appear on the screen when consumables need to be replaced, see page 149 "Error and Status Messages on the Control Panel".

Control Panel

No. Name Description
1 [Wi-Fi Direct] key Pressing this key while Wi-Fi is disabled activates Wi-Fi and
reboots the machine automatically. Press this key while Wi-Fi is enabled to activate or deactivate the Wi-Fi Direct function.
This indicator lights blue when the Wi-Fi Direct function is active. After a long press of this key, configure the WPS using the PIN code or in PBC mode. For details, see Setup Guide.
2 [Stop/Start] key Press this key to stop receiving incoming data from the
computer.
3 [Job Reset] key Press this key to cancel a job that is currently being printed
or received.
4 [Menu] key Press this key to configure or check the machine settings.
Press the [Menu] key again to return to the initial screen.
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1. Guide to the Machine
No. Name Description
5 Display Displays the current status and messages.
6 Scroll Keys Press to move the cursor in the direction indicated by the key.
7 [OK] key Press this key to confirm settings and setting values, or move
to the next menu level.
8 NFC Allows you to connect a smart device to the machine when
you touch NFC on a smart device using the application corresponding to the machine.
9 [Power] key Press to turn on and turn off the main power. To turn off the
machine, press and hold down this key for at least three seconds. This indicator lights up blue when the machine is turned on.
If the machine's system is busy, the power may not be turned off even though you press and hold down this key for three seconds. If this is the case, press and hold down the [Back] key and [Power] key simultaneously for at least three seconds to force the machine to turn off.
Do not accidentally press the [Power] key within 3 minutes of disconnecting the power cord.
10 [Back] key Press to cancel the last operation or to return to the previous
level of the menu tree.
11 Alert Indicator Lights up in red whenever an error occurs. Check the
displayed error message. Flashes in yellow when the toner has nearly run out.
12 Data In Indicator Flashes when the machine is receiving data from a
computer. This indicator lights up when there is a Locked Print file stored in the machine.
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Installing Option

This section explains how to install options.

Attaching Paper Feed Unit

• Touching the prongs of the power cable's plug with anything metallic constitutes a fire and electric shock hazard.
• It is dangerous to handle the power cord plug with wet hands. Doing so could result in electric shock.
• Before installing or removing options, always disconnect the power cord plugs from the wall outlet and allow time for the main unit to fully cool. Failing to take these precautions could result in burns.
Installing Option
• The printer weighs approximately 25 kg (56 lb.). When moving the printer, use the inset grips on both sides, and lift slowly in pairs.
• Lifting the paper feed unit carelessly or dropping may cause injury.
• Before moving the machine, unplug the power cord from the wall outlet. If the cord is unplugged abruptly, it could become damaged. Damaged plugs or cords can cause an electrical or fire hazard.
• Tray 1 is required to print using the optional paper feed unit. Without Tray 1, paper jams will occur.
• The machine must be lifted by two people.
• Do not hold the tray to lift the machine.
1. Confirm that the following is true: The machine's cord is unplugged from the wall outlet.
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1. Guide to the Machine
2. Remove the adhesive tape from the optional paper feed unit.
3. Standing at the front and back of the machine, two persons should lift the machine using
the inset grips on the sides.
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4. There are three upright pins on the optional paper feed unit. Align the holes of the
machine with the pins, and then lower the machine slowly.
5. Plug the machine's cord back into the wall outlet, and then turn on the power.
• After installing the optional paper feed unit, select Tray 2 in the printer driver. For details, see the printer driver Help.
• If the new device is listed in the column of configuration options, it has been properly installed.
Installing Option
• If the optional paper feed unit is not installed properly, try to install it again by repeating the procedure. If the problem persists, contact your sales or service representative.
• For details about printing the configuration page, see page 88 "Print List/Report".
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1. Guide to the Machine

About Operation Tools

This section explains the operation tools of this machine.
Control Panel
The control panel contains keys for controlling the machine.
For details about how to use the control panel, see page 69 "Configuring the Machine Using the Control Panel".
Web Image Monitor
You can check the machine's status and configure its settings by accessing the machine directly using Web Image Monitor.
For details about how to use Web Image Monitor, see page 91 "Configuring the Machine Using Utilities".
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Using RICOH Smart Device Connector

Using RICOH Smart Device Connector
To use RICOH Smart Device Connector, access the App Store or Google Play with your smart device, search for and download the "RICOH Smart Device Connector" application from the site.
Check the App Store or Google Play to see the functions you can use on RICOH Smart Device Connector.
1. Press the [Menu] key.
2. Press the [ ] or [ ] key to select [Print List/Report], and then press the [OK] key.
3. Press the [ ] or [ ] key to select [Maintenance Page], and then press the [OK] key twice.
The Maintenance page including the QR code is printed.
4. Start the application on the smart device, and then read the QR code.
Follow the instructions displayed on the application.
For details about how to connect a smart device to the machine using Near-field communication (NFC), see page 24 "Connecting a Smart Device to the Machine Using NFC".
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Connecting a Smart Device to the Machine Using NFC

This section describes how to connect your smart device to the machine using NFC.

Writing the Machine's Information to the NFC with a Smart Device

1. Configure the network connection of the machine.
2. Access the App Store or Google Play from your smart device, search for and download
the application corresponding to the machine from the site.
3. Press the [Menu] key.
4. Press the [ ] or [ ] key to select [Print List/Report], and then press the [OK] key.
5. Press the [ ] or [ ] key to select [Maintenance Page], and then press the [OK] key twice.
The Maintenance page including the QR code is printed.
6. Start the application on the smart device, and then read the QR code.
7. Write the machine's network information to the NFC using the application, and then touch
the NFC with the smart device.

Using the Application on a Smart Device by Using NFC

1. Start the application on the smart device, and then touch the NFC with the smart device.
2. Print using application corresponding to the machine by touching the NFC or execute a
scan using the application.
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2. Paper Specifications and Adding
Load paper into the paper tray.
Specify the paper type and size.
Specify the paper type and size on the printer driver.
Paper
This chapter describes how to load paper and originals and about their specifications.

Workflow for Loading Paper and Configuring Paper Sizes and Types

This section explains how to load paper and operations required after paper is loaded.
After following the procedures below, you can print on the paper that is loaded in the machine.
For details about the procedures, refer to the next page.
Procedure Reference
See page 26 "Loading Paper".
There are two ways to specify the paper type and size.
• When using the control panel
See page 34 "Specifying Paper Type and Paper Size Using the Control Panel".
• When using Web Image Monitor
See page 37 "Specifying Paper Type and Paper Size Using Web Image Monitor".
See page 38 "Specifying Paper Type and Paper Size Using the Printer Driver".
For details about supported paper, see page 40 "Supported Paper".
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2. Paper Specifications and Adding Paper

Loading Paper

This section explains how to load paper into the paper tray and the bypass tray.
• When loading paper, take care not to trap or injure your fingers.
For information about supported paper, precautions for storing paper and print areas, see page 40 "Supported Paper".

Loading Paper into Tray1 and 2

The following example explains the loading procedure for the standard paper tray (Tray 1).
The same procedure applies to loading paper in Tray 2.
• Curled paper may jam. Straighten curled paper before loading.
• After loading paper in the tray, specify the paper type and size using the control panel to avoid printing problems. This machine does not detect the paper size automatically.
• Be sure to select the correct paper size and feed direction using the paper size dial on the tray. Otherwise, the printer might be damaged, or printing problems might occur.
• Make sure the paper stack does not exceed the upper limit mark inside the paper tray. Excessive stacking can cause paper jams.
• If paper jams occur frequently, flip the paper stack in the tray.
• Do not mix different types of paper in the same paper tray.
• After loading paper, specify the paper size using the control panel and paper type using the control panel. When printing a document, specify the same paper size and type in the printer driver as specified on the printer.
• Do not move the side fences and end fence forcefully. Doing so may damage the tray.
• Do not slide the paper tray in forcefully when inserting the loaded tray into the printer. Otherwise, the side and end fences or the paper guide of the bypass tray might move.
• When loading label paper, load it one by one.
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1. Pull out the paper tray carefully with both hands.
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Place the tray on a flat surface.
2. Push the metal plate down until it clicks.
Loading Paper
3. Align the side fences and end fence with the paper size.
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2. Paper Specifications and Adding Paper
4. Fan the paper before loading it.
5. Load the paper in the tray with the print side faced up.
Make sure the paper is not stacked higher than the upper limit marked inside the tray.
Make sure the paper is not stacked higher than the projection on the side fences. (Tray 1 only)
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6. Check there are no gaps between the paper and the fences; both side and end fences.
7. Carefully push the paper tray straight into the machine.
To avoid paper jams, make sure the tray is securely inserted.
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