Page 1
User's Guide
Safety information
1.
Learn about the printer
2.
Set up, install, and configure
3.
Secure the printer
4.
Print
5.
Use printer menus
6.
Maintain the printer
7.
Troubleshoot a problem
8.
Notices
9.
For product safety, make sure to read the Safety Information section before
using the product.
Page 2
Contents 2
Contents
Safety information .................................................................................................................................................... 8
Conventions ............................................................................................................................................................ 8
Product statements ................................................................................................................................................ 8
Learn about the printer .......................................................................................................................................... 11
Printer configurations ........................................................................................................................................... 11
Using the control panel ......................................................................................................................................... 12
Panel with 2-line LCD ....................................................................................................................................... 12
Understanding the status of the indicator light ..................................................................................................... 13
Selecting paper ..................................................................................................................................................... 13
Paper guidelines .............................................................................................................................................. 13
Paper characteristics ........................................................................................................................................ 13
Unacceptable paper ......................................................................................................................................... 14
Storing paper .................................................................................................................................................... 15
Selecting preprinted forms and letterhead ....................................................................................................... 15
Supported paper sizes ..................................................................................................................................... 15
Supported paper types ..................................................................................................................................... 17
Supported paper weights ................................................................................................................................. 18
Set up, install, and configure ................................................................................................................................. 19
Selecting a location for the printer ........................................................................................................................ 19
Attaching cables ................................................................................................................................................... 20
Loading paper and specialty media...................................................................................................................... 22
Setting the paper size and type ....................................................................................................................... 22
Configuring Universal paper settings ............................................................................................................... 22
Loading trays .................................................................................................................................................... 22
Loading the manual feeder .............................................................................................................................. 24
Installing and updating software, drivers, and firmware ....................................................................................... 26
Installing the printer software ........................................................................................................................... 26
Adding printers to a computer .......................................................................................................................... 26
Updating firmware ............................................................................................................................................ 27
Exporting or importing a configuration file ....................................................................................................... 27
Networking ............................................................................................................................................................ 28
Connecting the printer to a Wi-Fi network ....................................................................................................... 28
Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS) ......................................... 28
Configuring Wi-Fi Direct ................................................................................................................................... 29
Connecting a computer to the printer ............................................................................................................... 30
Page 3
Contents 3
Connecting a mobile device to the printer........................................................................................................ 30
Deactivating the Wi-Fi network ........................................................................................................................ 31
Checking the printer connectivity ..................................................................................................................... 31
Printing the Menu Settings Page .......................................................................................................................... 31
Secure the printer ................................................................................................................................................... 32
Erasing printer memory ........................................................................................................................................ 32
Restoring factory default settings ......................................................................................................................... 32
Statement of Volatility ........................................................................................................................................... 32
Print .......................................................................................................................................................................... 33
Printing from a computer ...................................................................................................................................... 33
Printing from a mobile device ............................................................................................................................... 33
Printing from a mobile device using Mopria Print Service ............................................................................... 33
Printing from a mobile device using AirPrint .................................................................................................... 33
Printing from a mobile device using Wi-Fi Direct® .......................................................................................... 34
Configuring confidential jobs ................................................................................................................................ 34
Printing confidential and other held jobs .............................................................................................................. 34
Printing a font sample list ..................................................................................................................................... 35
Canceling a print job ............................................................................................................................................. 36
Adjusting toner darkness ...................................................................................................................................... 36
Use printer menus .................................................................................................................................................. 37
Menu map ............................................................................................................................................................. 37
Device ................................................................................................................................................................... 38
Preferences ...................................................................................................................................................... 38
Eco-Mode ......................................................................................................................................................... 38
Remote Operator Panel ................................................................................................................................... 39
Notifications ...................................................................................................................................................... 40
Power Management ......................................................................................................................................... 42
Restore Factory Defaults ................................................................................................................................. 43
Maintenance ..................................................................................................................................................... 43
About this Printer .............................................................................................................................................. 46
Print ...................................................................................................................................................................... 47
Layout .............................................................................................................................................................. 47
Setup ................................................................................................................................................................ 49
Quality .............................................................................................................................................................. 50
PostScript ......................................................................................................................................................... 51
PCL .................................................................................................................................................................. 52
Image ............................................................................................................................................................... 53
Paper .................................................................................................................................................................... 55
Page 4
Contents 4
Tray Configuration ............................................................................................................................................ 55
Media Configuration ......................................................................................................................................... 55
Network/Ports ....................................................................................................................................................... 57
Network Overview ............................................................................................................................................ 57
Wireless ........................................................................................................................................................... 58
Wi-Fi Direct ...................................................................................................................................................... 61
Ethernet ............................................................................................................................................................ 61
TCP/IP .............................................................................................................................................................. 63
SNMP ............................................................................................................................................................... 65
IPSec ................................................................................................................................................................ 66
802.1x .............................................................................................................................................................. 68
LPD Configuration ............................................................................................................................................ 68
HTTP/FTP Settings .......................................................................................................................................... 68
USB .................................................................................................................................................................. 70
Restrict external network access ..................................................................................................................... 70
Security ................................................................................................................................................................. 71
Login Methods .................................................................................................................................................. 71
Certificate Management ................................................................................................................................... 72
Login Restrictions ............................................................................................................................................. 73
Confidential Print Setup ................................................................................................................................... 73
Erase Temporary Data Files ............................................................................................................................ 74
Miscellaneous .................................................................................................................................................. 74
Reports ................................................................................................................................................................. 76
Menu Settings Page ......................................................................................................................................... 76
Device .............................................................................................................................................................. 76
Print .................................................................................................................................................................. 76
Network ............................................................................................................................................................ 76
Troubleshooting .................................................................................................................................................... 77
Maintain the printer ................................................................................................................................................ 78
Checking the status of parts and supplies ........................................................................................................... 78
Configuring supply notifications ............................................................................................................................ 78
Setting up e-mail alerts ......................................................................................................................................... 78
Viewing reports ..................................................................................................................................................... 79
Ordering parts and supplies ................................................................................................................................. 79
Ordering print cartridges .................................................................................................................................. 79
Ordering a waste toner bottle ........................................................................................................................... 79
Replacing parts and supplies ............................................................................................................................... 79
Replacing a print cartridge ............................................................................................................................... 79
Page 5
Contents 5
Replacing the waste toner bottle ...................................................................................................................... 82
Cleaning printer parts ........................................................................................................................................... 83
Cleaning the printer .......................................................................................................................................... 83
Saving energy and paper ..................................................................................................................................... 83
Configuring power save mode settings ............................................................................................................ 83
Adjusting the brightness of the display ............................................................................................................ 84
Conserving supplies ......................................................................................................................................... 84
Moving the printer to another location .................................................................................................................. 84
Troubleshoot a problem ......................................................................................................................................... 85
Print quality problems ........................................................................................................................................... 85
Printing problems.................................................................................................................................................. 86
Print quality is poor ........................................................................................................................................... 86
Print jobs do not print ..................................................................................................................................... 117
Slow printing ................................................................................................................................................... 119
Job prints from the wrong tray or on the wrong paper ................................................................................... 121
Confidential and other held documents do not print ...................................................................................... 122
The printer is not responding .............................................................................................................................. 124
Network connection problems ............................................................................................................................ 125
Cannot open Embedded Web Server ............................................................................................................ 125
Cannot connect the printer to the Wi-Fi network ........................................................................................... 127
Issues with supplies ........................................................................................................................................... 128
Replace cartridge, printer region mismatch ................................................................................................... 128
Non-Printer Manufacturer supply ................................................................................................................... 128
Clearing jams ...................................................................................................................................................... 129
Avoiding jams ................................................................................................................................................. 129
Identifying jam locations ................................................................................................................................. 130
Paper jam in the standard tray ....................................................................................................................... 131
Paper jam in the standard bin ........................................................................................................................ 133
Paper jam in the manual feeder ..................................................................................................................... 133
Paper jam in door B ....................................................................................................................................... 134
Paper feed problems .......................................................................................................................................... 136
Envelope seals when printing ........................................................................................................................ 136
Collated printing does not work ...................................................................................................................... 137
Paper frequently jams .................................................................................................................................... 138
Jammed pages are not reprinted ................................................................................................................... 139
Color quality problems ........................................................................................................................................ 139
Modifying the colors in printed output ............................................................................................................ 139
FAQ about color printing ................................................................................................................................ 140
Page 6
Contents 6
The print appears tinted ................................................................................................................................. 141
Contacting customer support ............................................................................................................................. 142
Notices ................................................................................................................................................................... 143
Edition notice ...................................................................................................................................................... 143
GOVERNMENT END USERS ............................................................................................................................ 143
Licensing notices ................................................................................................................................................ 143
Noise emission levels ......................................................................................................................................... 143
Waste from Electrical and Electronic Equipment (WEEE) directive ................................................................... 144
India E-Waste notice .......................................................................................................................................... 144
Product disposal ................................................................................................................................................. 144
EU battery directive ............................................................................................................................................ 144
Static sensitivity notice ....................................................................................................................................... 145
ENERGY STAR .................................................................................................................................................. 145
Temperature information .................................................................................................................................... 145
Laser notice ........................................................................................................................................................ 146
Power consumption ............................................................................................................................................ 146
Product power consumption .......................................................................................................................... 146
Sleep Mode .................................................................................................................................................... 147
Hibernate Mode .............................................................................................................................................. 147
Off mode ........................................................................................................................................................ 147
Total energy usage ........................................................................................................................................ 147
Regulatory notices for wireless products ........................................................................................................... 147
Modular component notice ................................................................................................................................. 148
Exposure to radio frequency radiation ............................................................................................................... 148
Innovation, Science and Economic Development Canada ................................................................................ 148
Innovation, Sciences et Développement économique Canada ..................................................................... 148
European Community (EC) directives conformity .............................................................................................. 148
Restrictions .................................................................................................................................................... 149
EU and other countries statement of radio transmitter operational frequency bands and maximum RF power
....................................................................................................................................................................... 149
United Kingdom (UK) conformity ........................................................................................................................ 149
Restrictions or requirements in the UK .......................................................................................................... 149
UK statement of radio transmitter operational frequency bands and maximum RF power ........................... 149
Federal Communications Commission (FCC) compliance information statement ............................................ 150
Innovation, Science and Economic Development Canada compliance statement ............................................ 150
Avis de conformité aux normes de l’Innovation, Sciences et Développement économique Canada ................ 150
日本の VCCI 規定 ............................................................................................................................................. 151
European Community (EC) directives conformity .............................................................................................. 151
Page 7
Contents 7
United Kingdom (UK) conformity ........................................................................................................................ 151
Page 8
Safety information 8
Safety information
Conventions
Note: A note identifies information that could help you.
Warning: A warning identifies something that could damage the product hardware or software.
CAUTION: A caution indicates a potentially hazardous situation that could injure you.
Different types of caution statements include:
CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.
CAUTION—HOT SURFACE: Indicates a risk of burn if touched.
CAUTION—TIPPING HAZARD: Indicates a crush hazard.
CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts.
Product statements
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an
appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips,
multioutlet extenders, or UPS devices. The power capacity of these types of accessories can be easily
overloaded by a laser printer and may result in a risk of fire, property damage, or poor printer performance.
CAUTION—POTENTIAL INJURY: Do not use this product with an inline surge protector. The use of a surge
protection device may result in a risk of fire, property damage, or poor printer performance.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near
water or wet locations.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any
electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord.
Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as
furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power
cord regularly for signs of such problems. Remove the power cord from the electrical outlet before inspecting
it.
Page 9
Safety information 9
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external connections
(such as Ethernet and telephone system connections) are properly installed in their marked plug-in ports.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board
or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer
off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices
attached to the printer, then turn them off as well, and unplug any cables going into the printer.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer,
unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require two
or more people to lift it safely.
CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal injury
or printer damage:
• Make sure that all doors and trays are closed.
• Turn off the printer, and then unplug the power cord from the electrical outlet.
• Disconnect all cords and cables from the printer.
• If the printer has separate floor-standing optional trays or output options attached to it, then disconnect them
before moving the printer.
• If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over
thresholds and breaks in flooring.
• If the printer does not have a caster base but is configured with optional trays or output options, then remove
the output options and lift the printer off the trays. Do not try to lift the printer and any options at the same time.
• Always use the handholds on the printer to lift it.
• Any cart used to move the printer must have a surface able to support the full footprint of the printer.
• Any cart used to move the hardware options must have a surface able to support the dimensions of the
options.
• Keep the printer in an upright position.
• Avoid severe jarring movements.
• Make sure that your fingers are not under the printer when you set it down.
• Make sure that there is adequate clearance around the printer.
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster
base, furniture, or other feature to prevent instability causing possible injury. For more information on
supported configurations, contact the place where you purchased the printer.
CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep
all other trays closed until needed.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.
Page 10
Safety information 10
CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with this label.
Pinch injuries may occur around moving parts, such as gears, doors, trays, and covers.
CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance
of procedures other than those specified in the User’s Guide may result in hazardous radiation exposure.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is
not responsible for the use of other replacement parts.
Refer service or repairs, other than those described in the user documentation, to a service representative.
This product uses a printing process that heats the print media, and the heat may cause the media to release
emissions. You must understand the section in your operating instructions that discusses the guidelines for
selecting print media to avoid the possibility of harmful emissions.
This product may produce small amounts of ozone during normal operation, and may be equipped with a filter
designed to limit ozone concentrations to levels well below the recommended exposure limits. To avoid high ozone
concentration levels during extensive usage, install this product in a well-ventilated area and replace the ozone
and exhaust filters if instructed to do so in the product maintenance instructions. If there are no references to filters
in the product maintenance instructions, then there are no filters requiring replacement for this product.
SAVE THESE INSTRUCTIONS.
Page 11
Learn about the printer 11
1
Control panel
2
Standard bin
3
Manual feeder
4
Standard 250-sheet tray
1
2
3
4
Learn about the printer
Printer configurations
Page 12
Learn about the printer 12
Control panel part
Function
1
Display
• View printer messages and supply status.
2
Right arrow button
• Scroll through menus or move between screens and menu options.
3
Stop or Cancel button
Stop the current job.
4
Indicator light
Check the status of the printer.
5
Select button
• Select a menu option.
6
Back button
Return to the previous screen.
7
Left arrow button
• Scroll through menus or move between screens and menu options.
8
Power button
Turn on or turn off the printer.
Using the control panel
Panel with 2-line LCD
• Set up and operate the printer.
• Increase the numeric value of a setting.
• Save the changes in a setting.
• Decrease the numeric value of a setting.
Note: To turn off the printer, press and hold the power button for five seconds.
Page 13
Learn about the printer 13
Indicator light
Printer status
Off
The printer is off.
Blue
The printer is on or ready.
Blinking blue
The printer is processing data.
Blinking red
The printer requires user intervention.
Amber
The printer is in Sleep mode.
Understanding the status of the indicator light
Selecting paper
Paper guidelines
Use the appropriate paper to prevent jams and help ensure trouble-free printing.
• Always use new, undamaged paper.
• Before loading paper, know the recommended printable side of the paper. This information is usually indicated
on the paper package.
• Do not use paper that has been cut or trimmed by hand.
• Do not mix paper sizes, types, or weights in the same tray; mixing results in jams.
• Do not use coated papers unless they are specifically designed for electrophotographic printing.
Paper characteristics
The following paper characteristics affect print quality and reliability. Consider these factors before printing on
them.
Weight
The trays can feed paper weights from 60 to 176 g/m2 (16 to 47 lb) grain long paper. Paper lighter than 60 g/m2
(16 lb) may not be stiff enough to feed properly, and may cause jams.
Curl
Curl is the tendency for paper to curl at its edges. Excessive curl can cause paper feeding problems. Curl can
occur after the paper passes through the printer, where it is exposed to high temperatures. Storing paper
unwrapped in hot, humid, cold, or dry conditions can contribute to paper curling before printing and can cause
feeding problems.
Smoothness
Paper smoothness directly affects print quality. If paper is too rough, toner cannot fuse to it properly. If paper is too
smooth, it can cause paper feeding or print quality issues.
Page 14
Learn about the printer 14
Moisture content
The amount of moisture in paper affects both print quality and the printer ability to feed the paper correctly. Leave
paper in its original wrapper until you use it. Exposure of paper to moisture changes can degrade its performance.
Store paper in its original wrapper in the same environment as the printer for 24 to 48 hours before printing.
Extend the time several days if the storage or transportation environment is very different from the printer
environment. Thick paper may also require a longer conditioning period.
Grain direction
Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is either grain long, running the length of
the paper, or grain short, running the width of the paper.
2
For 60–176 g/m
(16–47-lb) paper, grain long paper is recommended.
Fiber content
Most high-quality xerographic paper is made from 100 percent chemically treated pulped wood. This content
provides the paper with a high degree of stability, resulting in fewer paper feeding problems and better print
quality. Paper containing fibers such as cotton can negatively affect paper handling.
Unacceptable paper
The following paper types are not recommended for use with the printer:
• Chemically treated papers used to make copies without carbon paper, also known as carbonless papers,
carbonless copy paper (CCP), or no carbon required (NCR) paper
• Preprinted papers with chemicals that may contaminate the printer
• Preprinted papers that can be affected by the temperature in the printer fuser
• Preprinted papers that require a registration (the precise print location on the page) greater than ±2.3 mm
(±0.9 in.), such as optical character recognition (OCR) forms
In some cases, registration can be adjusted with a software application to successfully print on these forms.
• Coated papers (erasable bond), synthetic papers, thermal papers
• Rough-edged, rough or heavily textured surface papers, or curled papers
• Recycled papers that fail EN12281:2002 (European)
• Paper weighing less than 60 g/m
• Multiple-part forms or documents
2
(16 lb)
Page 15
Learn about the printer 15
Paper size
Standard 250-
Manual
Two-sided
A4
A6
JIS B5
Storing paper
Use these paper storage guidelines to help avoid jams and uneven print quality:
• Store paper in its original wrapper in the same environment as the printer for 24 to 48 hours before printing.
• Extend the time several days if the storage or transportation environment is very different from the printer
environment. Thick paper may also require a longer conditioning period.
• For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40 percent.
• Most label manufacturers recommend printing in a temperature range of 18–24°C (65–75°F) with relative
humidity between 40 and 60 percent.
• Store paper in cartons, on a pallet or shelf, rather than on the floor.
• Store individual packages on a flat surface.
• Do not store anything on top of individual paper packages.
• Take paper out of the carton or wrapper only when you are ready to load it in the printer. The carton and
wrapper help keep the paper clean, dry, and flat.
Selecting preprinted forms and letterhead
• Use grain long paper.
• Use only forms and letterhead printed using an offset lithographic or engraved printing process.
• Avoid paper with rough or heavily textured surfaces.
• Use inks that are not affected by the resin in toner. Inks that are oxidation-set or oil-based generally meet
these requirements; latex inks might not.
• Print samples on preprinted forms and letterheads considered for use before buying large quantities. This
action determines whether the ink in the preprinted form or letterhead affects print quality.
• When in doubt, contact your paper supplier.
• When printing on letterhead, load the paper in the proper orientation for your printer.
Supported paper sizes
210 x 297 mm (8.27 x 11.7 in.)
A51
148 x 210 mm (5.83 x 8.27 in.)
sheet tray
feeder
printing
X
105 x 148 mm (4.13 x 5.83 in.)
182 x 257 mm (7.17 x 10.1 in.)
X
X
Page 16
Learn about the printer 16
Paper size
Standard 250-
Manual
Two-sided
Oficio (Mexico)
Hagaki
Statement
Executive
Letter
Legal
Folio
2,3
2,3
2,3
7 3/4 Envelope
9 Envelope
10 Envelope
DL Envelope
C5 Envelope
215.9 x 340.4 mm (8.5 x 13.4 in.)
100 x 148 mm (3.94 x 5.83 in.)
139.7 x 215.9 mm (5.5 x 8.5 in.)
184.2 x 266.7 mm (7.25 x 10.5 in.)
215.9 x 279.4 mm (8.5 x 11 in.)
215.9 x 355.6 mm (8.5 x 14 in.)
215.9 x 330.2 mm (8.5 x 13 in.)
sheet tray
feeder
printing
X
X
X
Universal
98.4 x 148 mm (3.86 x 5.83 in.) to 215.9 x 355.6 mm (8.5 x 14 in.)
Universal
25.4 x 25.4 mm (1 x 1 in.) to 215.9 x 297 mm (8.5 x 11.69 in.)
Universal
105 x 148 mm (4.13 x 5.83 in.) to 215.9 x 355.6 mm (8.5 x 14 in.)
98.4 x 190.5 mm (3.875 x 7.5 in.)
98.4 x 225.4 mm (3.875 x 8.9 in.)
104.8 x 241.3 mm (4.12 x 9.5 in.)
110 x 220 mm (4.33 x 8.66 in.)
162 x 229 mm (6.38 x 9.01 in.)
X X X
X X X
4
4
4
4
4
X
X
X
X
X
Page 17
Learn about the printer 17
Paper size
Standard 250-
Manual
Two-sided
B5 Envelope
Other Envelope
1
Paper type
Standard 250-sheet tray
Manual feeder
Two-sided printing
Plain paper
Card stock
Labels
Envelopes
sheet tray
4
176 x 250 mm (6.93 x 9.84 in.)
98.4 x 162 mm (3.87 x 6.38 in.) to 176 x 250 mm (6.93 x 9.84 in.)
The default support is long-edge feed. When running on short-edge feed, A5 is treated as narrow paper.
2
When Universal is selected, the page is formatted for 215.90 x 355.60 mm (8.5 x 14 in.) unless specified by the software
application.
3
Load narrow paper with the short edge entering the printer first.
4
The standard 250-sheet tray supports up to 5 envelopes at a time. The optional 250-sheet tray supports up to 40
envelopes at a time.
4
feeder
printing
Supported paper types
Notes:
• Labels, envelopes, and card stock always print at reduced speed.
X
X
• Labels are supported for occasional use and must be tested for acceptability.
X
X
X
Page 18
Learn about the printer 18
Paper type and weight
Standard 250-sheet tray
Manual feeder
Two-sided printing
Light paper
Plain paper
Heavy paper
Card stock
Card stock
Paper labels
Envelopes
Supported paper weights
60–74.9 g/m2 grain long (16–19.9-lb bond)
75–90.3 g/m2 grain long (20–24-lb bond)
90.3–100 g/m2 grain long (24.1–26-lb bond)
105.1–162 g/m2 grain long (28.1–43-lb bond)
105.1–200 g/m2 grain long (28.1–53-lb bond)
131 g/m2 (35-lb bond)
60–90 g/m2 (16–24-lb bond)
X
X
X
X
X
Page 19
Set up, install, and configure 19
Operating temperature
10 to 32.2°C (50 to 90°F)
Set up, install, and configure
Selecting a location for the printer
• Leave enough room to open trays, covers, and doors and to install hardware options.
• Set up the printer near an electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to
an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near
water or wet locations.
• Make sure that airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical
Committee 156 standard.
• Provide a flat, sturdy, and stable surface.
• Keep the printer:
• Clean, dry, and free of dust
• Away from stray staples and paper clips
• Away from the direct airflow of air conditioners, heaters, or ventilators
• Free from direct sunlight and humidity extremes
• Observe the temperature range.
Page 20
Set up, install, and configure 20
1
Top
101 mm (4 in.)
2
Rear
102 mm (4 in.)
3
Right side
76 mm (3 in.)
4
Front
76 mm (3 in.)
5
Left side
76 mm (3 in.)
3
2
1
5
4
• Allow the following recommended amount of space around the printer for proper ventilation:
Attaching cables
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any
electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an
appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the USB cable, any
wireless network adapter, or the printer in the areas shown while actively printing.
Page 21
Set up, install, and configure 21
Printer port
Function
1
Ethernet port
Connect the printer to a network.
2
USB printer port
Connect the printer to a computer.
3
Power cord socket
Connect the printer to an electrical outlet.
Page 22
Set up, install, and configure 22
Loading paper and specialty media
Setting the paper size and type
1 From the control panel, navigate to:
Settings > Paper > Tray Configuration > Paper Size/Type > select a paper source
Press to navigate through the settings.
2 Set the paper size and type.
Configuring Universal paper settings
1 From the control panel, navigate to:
Settings > Paper > Media Configuration > Universal Setup
Press to navigate through the settings.
2 Configure the settings.
Loading trays
CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep
all other trays closed until needed.
1 Remove the tray.
Note: To avoid paper jams, do not remove trays while the printer is busy.
2 Flex, fan, and align the paper edges before loading.
Page 23
Set up, install, and configure 23
3 Load the paper stack with the printable side faceup.
Notes:
• Load letterhead faceup with the header toward the back of the tray for one-sided printing.
• Load letterhead facedown with the header toward the front of the tray for two-sided printing.
• Do not slide paper into the tray.
• To avoid paper jams, make sure that the stack height is below the maximum paper fill indicator.
Page 24
Set up, install, and configure 24
4 Adjust the guides to match the size of the paper that you are loading.
5 Insert the tray.
If necessary, set the paper size and paper type from the control panel to match the paper loaded.
Loading the manual feeder
1 Adjust the guide to match the size of the paper that you are loading.
Page 25
Set up, install, and configure 25
2 Load a sheet of paper with the printable side faceup.
• Load letterhead with the printable side faceup and the top edge entering the printer first for one-sided
printing.
• Load letterhead with the printable side facedown and the top edge entering the printer last for two-sided
printing.
• Load envelope with the flap side down and against the right side of the paper guide.
3 Feed the paper until its leading edge gets pulled in.
Notes:
• To avoid paper jams, do not force paper into the manual feeder.
• Before loading another sheet, wait for a message to appear on the display.
Page 26
Set up, install, and configure 26
Installing and updating software, drivers, and firmware
Installing the printer software
Notes:
• The print driver is included in the software installer package.
• For Macintosh computers with macOS version 10.7 or later, you do not need to install the driver to print on an
AirPrint-certified printer. If you want custom printing features, then download the print driver.
1 Obtain a copy of the software installer package.
• From the software CD that came with your printer.
• From our following website or the place where you purchased the printer.
https://support.ricoh.com/bb/html/dr_ut_e/re2/model/pc200w/pc200w.htm
2 Run the installer, and then follow the instructions on the computer screen.
Adding printers to a computer
Before you begin, do one of the following:
• Connect the printer and the computer to the same network. For more information on connecting the printer to
a network, see
• Connect the computer to the printer. For more information, see Connecting a computer to the printer.
• Connect the printer to the computer using a USB cable. For more information, see Attaching cables.
Note: The USB cable is sold separately.
For Windows users
1 From a computer, install the print driver.
Note: For more information, see
2 Open Printers & scanners, and then click Add a printer or scanner.
3 Depending on your printer connection, do one of the following:
• Select a printer from the list, and then click Add device.
• Click Show Wi-Fi Direct printers, select a printer, and then click Add device.
• Click The printer that I want isn’t listed, and then from the Add Printer window, do the following:
1. Select Add a printer using a TCP/IP address or hostname, and then click Next.
2. In the “Hostname or IP address” field, type the printer IP address, and then click Next.
Notes:
Connecting the printer to a Wi-Fi network.
Installing the printer software.
- View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
- If you are using a proxy server, then temporarily disable it to load the web page correctly.
3. Select a print driver, and then click Next.
4. Select Use the print driver that is currently installed (recommended), and then click Next.
5. Type a printer name, and then click Next.
6. Select a printer sharing option, and then click Next.
Page 27
Set up, install, and configure 27
7. Click Finish.
For Macintosh users
1 From a computer, open Printers & Scanners.
2 Click , and then select a printer.
3 From the Use menu, select a print driver.
Notes:
• To use the Macintosh print driver, select either AirPrint or Secure AirPrint.
• If you want custom printing features, then select the manufacturer print driver. To install the driver, see
Installing the printer software.
4 Add the printer.
Updating firmware
Some applications require a minimum device firmware level to operate correctly.
For more information on updating the device firmware, contact your sales representative.
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Settings > Device > Update Firmware.
3 Do either of the following:
• Click Check for updates >I agree, start update.
• Upload the flash file.
1. Browse to the flash file.
2. Click Upload >Start.
Exporting or importing a configuration file
You can export the configuration settings of your printer into a text file, and then import the file to apply the settings
to other printers.
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 From the Embedded Web Server, click Export Configuration or Import Configuration.
3 Follow the instructions on the screen.
4 If the printer supports applications, then do the following:
a. Click Apps > select the application > Configure.
b. Click Export or Import.
Page 28
Set up, install, and configure 28
Networking
Connecting the printer to a Wi-Fi network
Note: This feature is available only in some printer models.
Before you begin, make sure that:
• Active Adapter is set to Auto. From the control panel, navigate to:
Settings > Network/Ports > Network Overview > Active Adapter
Press to navigate through the settings.
• The Ethernet cable is not connected to the printer.
Using the Settings menu in the printer
1 From the control panel, navigate to:
Settings > Network/Ports > Wireless > Setup On Printer Panel
Press to navigate through the settings.
2 Select a Wi-Fi network, and then type the network password.
Note: For Wi-Fi-network-ready printer models, a prompt to set up the Wi-Fi network appears during initial
setup.
Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS)
Note: This feature is available only in some printer models.
Before you begin, make sure that:
• The access point (wireless router) is WPS-certified or WPS-compatible. For more information, see the
documentation that came with your access point.
• A wireless network adapter is installed in your printer. For more information, see the instructions that came
with the adapter.
• Active Adapter is set to Auto. From the control panel, navigate to:
Settings > Network/Ports > Network Overview > Active Adapter
Press to navigate through the settings.
Using the Push Button method
1 From the control panel, navigate to:
Settings > Network/Ports > Wireless > Wi-Fi Protected Setup > Start Push Button Method
Press to navigate through the settings.
2 Follow the instructions on the display.
Page 29
Set up, install, and configure 29
Using the personal identification number (PIN) method
1 From the control panel, navigate to:
Settings > Network/Ports > Wireless > Wi-Fi Protected Setup > Start PIN Method
Press to navigate through the settings.
2 Copy the eight-digit WPS PIN.
3 Open a web browser, and then type the IP address of your access point in the address field.
Notes:
• To know the IP address, see the documentation that came with your access point.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
4 Access the WPS settings. For more information, see the documentation that came with your access point.
5 Enter the eight-digit PIN, and then save the changes.
Configuring Wi-Fi Direct
Wi-Fi Direct is a Wi-Fi-based peer-to-peer technology that allows wireless devices to connect directly to a Wi-Fi
Direct-enabled printer without using an access point (wireless router).
1 From the control panel, navigate to:
Settings > Network/Ports > Wi-Fi Direct
Press to navigate through the settings.
2 Configure the settings.
• Enable Wi-Fi Direct—Enables the printer to broadcast its own Wi-Fi Direct network.
• Wi-Fi Direct Name—Assigns a name for the Wi-Fi Direct network.
• Wi-Fi Direct Password—Assigns the password for negotiating the wireless security when using the peer-
to-peer connection.
• Show Password on Setup Page—Shows the password on the Network Setup Page.
• Auto-Accept Push Button Requests—Lets the printer accept connection requests automatically.
Note: Accepting push-button requests automatically is not secured.
Page 30
Set up, install, and configure 30
Notes:
• By default, the Wi-Fi Direct network password is not visible on the printer display. To show the password,
enable the password peek icon. From the control panel, navigate to Settings > Security > Miscellaneous
> Enable Password/PIN Reveal.
• To know the password of the Wi-Fi Direct network without showing it on the printer display, from the
control panel navigate to Settings > Reports > Network > Network Setup Page.
Connecting a computer to the printer
Before connecting your computer, make sure that Wi-Fi Direct has been configured. For more information, see
Configuring Wi-Fi Direct.
For Windows users
1 Open Printers & scanners, and then click Add a printer or scanner.
2 Click Show Wi-Fi Direct printers, and then select the printer Wi-Fi Direct name.
3 From the printer display, take note of the eight-digit PIN of the printer.
4 Enter the PIN on the computer.
Note: If the print driver is not already installed, then Windows downloads the appropriate driver.
For Macintosh users
1 Click the wireless icon, and then select the printer Wi-Fi Direct name.
Note: The string DIRECT-xy (where x and y are two random characters) is added before the Wi-Fi Direct
name.
2 Type the Wi-Fi Direct password.
Note: Switch your computer back to its previous network after disconnecting from the Wi-Fi Direct network.
Connecting a mobile device to the printer
Before connecting your mobile device, make sure that Wi-Fi Direct has been configured. For more information, see
Configuring Wi-Fi Direct.
Connecting using Wi-Fi Direct
Note: These instructions apply only to Android mobile devices.
1 From the mobile device, go to the settings menu.
2 Enable Wi-Fi, and then tap Wi-Fi Direct.
3 Select the printer Wi-Fi Direct name.
4 Confirm the connection on the printer control panel.
Connecting using Wi-Fi
1 From the mobile device, go to the settings menu.
2 Tap Wi-Fi, and then select the printer Wi-Fi Direct name.
Note: The string DIRECT-xy (where x and y are two random characters) is added before the Wi-Fi Direct
name.
3 Enter the Wi-Fi Direct password.
Page 31
Set up, install, and configure 31
Deactivating the Wi-Fi network
Note: This feature is available only in some printer models.
1 From the printer control panel, navigate to:
Settings > Network/Ports > Network Overview > Active Adapter > Standard Network
Press to navigate through the settings.
2 Follow the instructions on the display.
Checking the printer connectivity
1 Print the Network Setup Page.
From the control panel, navigate to:
Settings > Reports > Network > Network Setup Page
Press to navigate through the settings.
2 Check the first section of the page and confirm that the status is connected.
If the status is not connected, then the LAN drop may be inactive or the network cable may be unplugged or
malfunctioning. Contact your administrator for assistance.
Printing the Menu Settings Page
From the control panel, navigate to:
Settings > Reports > Menu Settings Page
Press to navigate through the settings.
Page 32
Secure the printer 32
Type of memory
Description
Volatile memory
Your printer uses standard random access memory (RAM) to temporarily buffer user data
Non-volatile memory
Your printer may use two forms of non-volatile memory: EEPROM and NAND (flash memory).
Secure the printer
Erasing printer memory
To erase volatile memory or buffered data, turn off the printer.
To erase non-volatile memory or individual settings, device and network settings, security settings, and embedded
solutions, do the following:
1 From the control panel, navigate to:
Settings > Device > Maintenance > Out of Service Erase > Sanitize all information on nonvolatile
memory
Press to navigate through the settings.
2 Select either Start initial setup or Leave printer offline.
Restoring factory default settings
1 From the control panel, navigate to:
Settings > Device > Restore Factory Defaults
Press to navigate through the settings.
2 Select Restore all settings.
Statement of Volatility
Your printer contains various types of memory that can store device and network settings, and user data.
during simple print jobs.
Both types are used to store operating system, device settings, and network information.
Erase the content of any installed printer memory in the following circumstances:
• The printer is being decommissioned.
• The printer is being moved to a different department or location.
• The printer is being serviced by someone from outside your organization.
• The printer is being removed from your premises for service.
• The printer is being sold to another organization.
Page 33
Print 33
Printing from a computer
Note: For labels, card stock, and envelopes, set the paper size and type in the printer before printing the
document.
1 From the document that you are trying to print, open the Print dialog.
2 If necessary, adjust the settings.
3 Print the document.
Printing from a mobile device
Printing from a mobile device using Mopria Print Service
Note: This feature is available only in some printer models.
TM
Mopria Print Service is a mobile printing solution for mobile devices running on Android
allows you to print directly to any Mopria-certified printer.
Note: Make sure that you download the Mopria Print Service application from the Google Play
it in the mobile device.
version 5.0 or later. It
TM
store and enable
1 From your Android mobile device, launch a compatible application or select a document from your file
manager.
2 Tap > Print.
3 Select a printer, and then adjust the settings, if necessary.
4 Tap .
Printing from a mobile device using AirPrint
Note: This feature is available only in some printer models.
The AirPrint software feature is a mobile printing solution that allows you to print directly from Apple devices to an
AirPrint-certified printer.
Notes:
• Make sure that the Apple device and the printer are connected to the same network. If the network has
multiple wireless hubs, then make sure that both devices are connected to the same subnet.
• This application is supported only in some Apple devices.
1 From your mobile device, select a document from your file manager or launch a compatible application.
2 Tap > Print.
3 Select a printer, and then adjust the settings, if necessary.
4 Print the document.
Page 34
Print 34
Printing from a mobile device using Wi-Fi Direct®
Note: This feature is available only in some printer models.
Wi-Fi Direct is a printing service that lets you print to any Wi-Fi Direct-ready printer.
Note: Make sure that the mobile device is connected to the printer wireless network. For more information, see
Connecting a mobile device to the printer.
1 From your mobile device, launch a compatible application or select a document from your file manager.
2 Depending on your mobile device, do one of the following:
• Tap > Print.
• Tap > Print.
• Tap > Print.
3 Select a printer, and then adjust the settings, if necessary.
4 Print the document.
Configuring confidential jobs
Using the control panel
1 From the home screen, touch:
Settings > Security > Confidential Print Setup
2 Configure the settings.
Using the Embedded Web Server
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Settings > Security > Confidential Print Setup.
3 Configure the settings.
Printing confidential and other held jobs
For Windows users
1 With a document open, click File > Print.
2 Select a printer, and then click Properties, Preferences, Options, or Setup.
3 Click Print and Hold.
4 Select Use Print and Hold, and then assign a user name.
5 Select the print job type (Confidential, Repeat, Reserve, or Verify).
If you select Confidential, then secure the print job with a personal identification number (PIN).
6 Click OK or Print.
Page 35
Print 35
7 From the printer control panel, release the print job.
• For confidential print jobs, navigate to:
Held jobs > select your user name > Confidential > enter the PIN > select the print job > configure
the settings > Print
• For other print jobs, navigate to:
Held jobs > select your user name > select the print job > configure the settings > Print
Note: Press to navigate through the settings.
For Macintosh users
Using AirPrint
1 With a document open, choose File > Print.
2 Select a printer, and then from the drop-down menu following the Orientation menu, choose PIN Printing.
3 Enable Print with PIN, and then enter a four-digit PIN.
4 Click Print.
5 From the printer control panel, release the print job. Navigate to:
Held jobs > select your computer name > Confidential > enter the PIN > select the print job > Print
Press to navigate through the settings.
Printing a font sample list
1 From the control panel, navigate to:
Settings > Reports > Print > Print Fonts
Press to navigate through the settings.
2 Select a font sample.
Page 36
Print 36
Canceling a print job
From the printer control panel
Press .
From the computer
1 Depending on the operating system, do either of the following:
• Open the printers folder, and then select your printer.
• From the System Preferences in the Apple menu, navigate to your printer.
2 Select the job to cancel.
Adjusting toner darkness
1 From the control panel, navigate to:
Settings > Print > Quality > Toner Darkness
Press to navigate through the settings.
2 Adjust the setting.
3 Apply the changes.
Page 37
Use printer menus 37
Device
• Preferences
• Power Management
Print
• Layout
• PostScript
Paper
• Tray Configuration
• Media Configuration
Network/Ports
• Network Overview
• IPSec
• Login Methods
• Confidential Print Setup
Reports
• Menu Settings Page
• Print
Troubleshooting
Print Quality Test Pages
1
Use printer menus
Menu map
Security2
• Eco-Mode
• Remote Operator Panel
• Notifications
• Setup
• Quality
• Wireless
• Wi-Fi Direct
• Ethernet
• TCP/IP
• SNMP
• Certificate Management
• Login Restrictions
• Restore Factory Defaults
1
• Maintenance
• About this Printer
• PCL
• Image
• 802.1x
• LPD Configuration
• HTTP/FTP Settings
• USB
• Restrict external network access
• Erase Temporary Data Files
• Miscellaneous
In some printer models, this menu can be configured only from the Embedded Web Server.
• Device
• Network
Page 38
Use printer menus 38
Menu item
Description
Display Language
Set the language of the text that appears on the display.
Country/Region
Identify the country or region where the printer is configured to
Run initial setup
Run the setup wizard.
Displayed information
Specify the information to appear on the home screen.
Paper Sizes
Specify the unit of measurement for paper sizes.
Screen Timeout
Set the idle time in seconds before the display shows the home
Note: An asterisk (*) next to a value indicates the factory default setting.
Menu item
Description
Print
Specify whether to print on one side or two sides of the paper.
Device
Preferences
[List of languages]
[List of countries or regions]
No*
Yes
Display Text 1 (IP Address*)
Display Text 2 (Date/Time*)
Custom Text 1
Custom Text 2
U.S.*
Metric
10–300 (60*)
operate.
Note: The country or region selected in the initial setup wizard
determines the initial paper size setting.
screen or before the printer logs off a user account automatically.
Eco-Mode
Sides
1-Sided*
2-Sided
Page 39
Use printer menus 39
Menu item
Description
Print
Print multiple page images on one side of a sheet of paper.
Print
Determine the lightness or darkness of text images.
Note: An asterisk (*) next to a value indicates the factory default setting.
Menu item
Description
External VNC Connection
Connect an external Virtual Network Computing (VNC) client to
Authentication Type
Set the authentication type when accessing the VNC client server.
VNC Password
Specify the password to connect to the VNC client server.
Note: An asterisk (*) next to a value indicates the factory default setting.
Pages per Side
Off*
2 pages per side
3 pages per side
4 pages per side
6 pages per side
9 pages per side
12 pages per side
16 pages per side
Toner Darkness
Light
Normal*
Dark
Remote Operator Panel
Don’t Allow*
Allow
None*
Standard Authentication
the remote control panel.
Note: This menu item appears only if Authentication Type is set to
Standard Authentication.
Page 40
Use printer menus 40
Menu item
Description
Supplies
Show the estimated status of the supplies.
Supplies
Configure notification settings when the printer requires user
E-mail Alerts Setup
Configure the e-mail settings of the printer.
Error Prevention
Set the printer to check for jammed paper automatically.
Error Prevention
Let the printer continue processing or printing a job
Notifications
Show Supply Estimates
Show estimates*
Do not show estimates
Custom Supply Notifications
E-mail Setup
Primary SMTP Gateway
Primary SMTP Gateway Port (25*)
Secondary SMTP Gateway
Secondary SMTP Gateway Port (25*)
SMTP Timeout (30 seconds*)
Reply Address
Always use SMTP default Reply Address(Off*)
Use SSL/TLS(Disabled*)
Require Trusted Certificate(On*)
SMTP Server Authentication(No authentication
required*)
Device-Initiated E-mail(None*)
Device Userid
Device Password
NTLM Domain
intervention.
Note: This menu item appears only in the Embedded Web
Server.
Note: In some printer models, this menu can be configured
only from the Embedded Web Server.
Jam Assist
Off
On*
Auto Continue
Disabled
5–255 (5*)
automatically after clearing certain attendance conditions.
Note: Auto Continue Time is available only in some printer
models.
Page 41
Use printer menus 41
Menu item
Description
Error Prevention
Set the printer to restart when an error occurs.
Error Prevention
Set the number of automatic reboots that the printer can
Error Prevention
Set the number of seconds before the printer performs an
Error Prevention
Show a read-only information of the reboot counter.
Error Prevention
Set the printer to show a message when a short paper error
Error Prevention
Set the printer to process the entire page into the memory
Jam Content Recovery
Set the printer to reprint jammed pages.
Note: An asterisk (*) next to a value indicates the factory default setting.
Auto Reboot
Auto Reboot
Reboot always*
Reboot never
Reboot when idle
Auto Reboot
Max Auto Reboots
1–20 (2*)
Auto Reboot
Auto Reboot Window
1–525600 (720*)
Auto Reboot
Auto Reboot Counter
Display Short Paper Error
Auto-clear*
On
Page Protect
Off*
On
perform.
automatic reboot.
occurs.
Note: Short paper refers to the size of the paper loaded.
before printing it.
Jam Recovery
Auto*
Off
On
Note: In some printer models, Off is the default setting.
Page 42
Use printer menus 42
Menu item
Description
Sleep Mode Profile
Set the printer to stay in Ready mode or return to Sleep mode
Timeouts
Set the idle time before the printer begins operating in Sleep
Timeouts
Set the time before the printer turns off.
Timeouts
Set Hibernate Timeout to turn off the printer while an active
Note: An asterisk (*) next to a value indicates the factory default setting.
Power Management
Print from Sleep Mode
Stay awake after printing
Enter Sleep Mode after printing*
Sleep Mode
1–60 minutes (15*)
Hibernate Timeout
Disabled
1 hour
2 hours
3 hours
6 hours
1 day
2 days
3 days*
1 week
2 weeks
1 month
after printing.
mode.
Hibernate Timeout on Connection
Hibernate
Do Not Hibernate*
Ethernet connection exists.
Page 43
Use printer menus 43
Menu item
Description
Restore Settings
Restore the printer factory default settings.
Menu item
Description
USB Configuration
Change the USB driver mode of the printer to improve its
USB Configuration
Set the USB port to run at full speed and disable its high-speed
Tray Configuration
Set the printer to link the trays that have the same paper type and
Tray Configuration
Display a message to select paper size and type after inserting the
Tray Configuration
Specify the page orientation when loading A5 paper size.
Restore Factory Defaults
Restore all settings
Restore printer settings
Restore network settings
Maintenance
Config Menu
USB PnP
1*
2
USB Speed
Full
Auto*
Tray Linking
Automatic*
Off
Show Tray Insert Message
Off
Only for unknown sizes*
Always
compatibility with a personal computer.
capabilities.
paper size settings.
Note: This menu item is available only in some printer models.
tray.
A5 Loading
Short Edge
Long Edge*
Page 44
Use printer menus 44
Menu item
Description
Tray Configuration
Set the paper source that the user fills when a prompt to load
Tray Configuration
Set the paper source that the user fills when a prompt to load
Tray Configuration
Set the printer to resolve paper- or envelope-related change
Reports
Print reports about printer menu settings, status, and event logs.
Supply Usage And Counters
Reset the supply usage history, such as number of pages and
Supply Usage And Counters
Reset the Fuser and ITM counter.
Printer Emulations
Set the printer to recognize and use the PS data stream.
Printer Emulations
Set the page timeout during emulation.
Printer Emulations
Reset the emulator after a print job.
Paper Prompts
Auto*
Manual Paper
Envelope Prompts
Auto*
Manual Envelope
Action for Prompts
Prompt user*
Continue
Use current
Menu Settings Page
Event Log
Event Log Summary
paper appears.
envelope appears.
prompts.
Clear Supply Usage History
Fuser Reset
ITM Reset
PS Emulation
On*
Off
Emulator Security
Page Timeout
0–60 (60*)
Emulator Security
Reset Emulator After Job
Off*
On
days remaining, to the factory shipped level.
Page 45
Use printer menus 45
Menu item
Description
Printer Emulations
Disable access to printer message during emulation.
Print Configuration
Print color content in grayscale.
Print Configuration
Enhance the printed output to compensate for misregistration in
Print Configuration
Set a text point-size value below which the high-frequency screens
Device Operations
Set the printer to operate in Quiet Mode.
Device Operations
Enable access to the control panel menus.
Device Operations
Erase user-defined strings for the Default or Alternate custom
Device Operations
Erase messages that were remotely installed.
Emulator Security
Disable Printer Message Access
On*
Off
Black Only Mode
Off*
On
Color Trapping
Off
1
2*
3
4
5
Font Sharpening
0–150 (24*)
Quiet Mode
Off*
On
Panel Menus
Enable*
Disable
the printer.
are used when printing font data.
For example, if the value is 24, then all fonts sized 24 points or
less use the high-frequency screens.
Note: Enabling this setting slows down the printer performance.
Clear Custom Status
Clear all remotely-installed messages
messages.
Note: This menu item is available only in some printer models.
Page 46
Use printer menus 46
Menu item
Description
Device Operations
Show existing error messages on the display after the printer
Toner patch sensor setup
Set the default calibration frequency.
Toner patch sensor setup
Run the full color calibration.
Toner patch sensor setup
Print a diagnostic page that contains toner patch sensor
Note: An asterisk (*) next to a value indicates the factory default setting.
Menu item
Description
Erase Printer Memory
Clear all settings and applications that are stored in the printer.
Note: *Available only in some printer models.
Menu item
Description
Asset Tag
Show the serial number of the printer.
Printer’s Location
Identify the printer location. The maximum length is 63 characters.
Contact
Personalize the printer name. The maximum length is 63 characters.
Automatically Display Error Screens
On*
Off
Calibration frequency preference
Disabled
Fewest color adjustments
Fewer color adjustments
Normal*
Better color accuracy
Best color accuracy
Full calibration
Print TPS information page
remains inactive on the home screen for a length of time equal to
the Screen Timeout setting.
Note: This menu item is available only in some printer models.
calibration.
Out of Service Erase
Printer Memory Last Sanitized
Sanitize all information on nonvolatile memory
Erase all printer and network settings
Erase all shortcuts and shortcut settings
About this Printer
Page 47
Use printer menus 47
Menu item
Description
Sides
Specify whether to print on one side or two sides of the paper.
Flip Style
Determine which side of the paper (long edge or short edge) is bound when
Blank Pages
Print blank pages that are included in a print job.
Collate
Keep the pages of a print job stacked in sequence, particularly when printing multiple
Separator Sheets
Insert blank separator sheets when printing.
Separator Sheet Source
Specify the paper source for the separator sheet.
Pages per Side
Print multiple page images on one side of a sheet of paper.
Layout
1-sided*
2-sided
Long Edge*
Short Edge
Print
Do Not Print*
Off [1,1,1,2,2,2]*
On [1,2,1,2,1,2]
None*
Between Copies
Between Jobs
Between Pages
Tray [x] (1*)
performing two-sided printing.
Note: Depending on the option selected, the printer automatically offsets each
printed information of the page to bind the job correctly.
copies of the job.
Off*
2 pages per side
3 pages per side
4 pages per side
6 pages per side
9 pages per side
12 pages per side
16 pages per side
Page 48
Use printer menus 48
Menu item
Description
Pages per Side Ordering
Specify the positioning of multiple page images when using Pages per Side.
Pages per Side Orientation
Specify the orientation of a multiple-page document when using Pages per Side.
Pages per Side Border
Print a border around each page image when using Pages per Side.
Copies
Specify the number of copies for each print job.
Print Area
Set the printable area on a sheet of paper.
Note: An asterisk (*) next to a value indicates the factory default setting.
Horizontal*
Reverse Horizontal
Vertical
Reverse Vertical
Auto*
Landscape
Portrait
None*
Solid
1–9999 (1*)
Normal*
Fit to Page
Whole Page
Note: The positioning depends on the number of page images and their page
orientation.
Page 49
Use printer menus 49
Menu item
Description
Printer Language
Set the printer language.
Printer Usage
Determine how the color print cartridges operate during printing.
Resource Save
Determine what the printer does with downloaded resources, such as fonts and
Print All Order
Specify the order in which held and confidential jobs are printed when Print All
Note: An asterisk (*) next to a value indicates the factory default setting.
Setup
PCL Emulation
PS Emulation*
Max Speed
Max Yield*
Off*
On
Alphabetical*
Newest First
Oldest First
Note: Setting a printer language default does not prevent a software program
from sending print jobs that use another printer language.
Notes:
• When set to Max Yield, the color print cartridges slow down or stop while
printing groups of black-only pages.
• When set to Max Speed, the color print cartridges always run while
printing, whether color or black pages are being printed.
macros, when it receives a job that requires more than the available memory.
Notes:
• When set to Off, the printer retains downloaded resources only until
memory is needed. Resources associated with the inactive printer
language are deleted.
• When set to On, the printer preserves all the permanent downloaded
resources across all language switches. When necessary, the printer
shows memory full messages instead of deleting permanent resources.
is selected.
Page 50
Use printer menus 50
Menu item
Description
Print Mode
Set the print mode.
Print Resolution
Set the resolution for the printed output.
Toner Darkness
Determine the lightness or darkness of text images.
Halftone
Enhance the printed output to have smoother lines with sharper edges.
RGB Brightness
Adjust the brightness, contrast, and saturation for color output.
RGB Contrast
RGB Saturation
Note: An asterisk (*) next to a value indicates the factory default setting.
Quality
Black and White
Color*
4800 CQ*
Light
Normal*
Dark
Normal*
Detail
-6 to 6 (0*)
0 to 5 (0*)
0 to 5 (0*)
Note: 4800 CQ provides high-quality output at maximum speed.
Note: This setting does not affect files where CMYK color specifications are used.
Page 51
Use printer menus 51
Menu item
Description
Color Balance
Adjust the amount of toner that is used for each color.
Color Correction
Modify the color settings used to print documents.
Color Adjust
Calibrate the printer to adjust color variations in the printed output.
Note: An asterisk (*) next to a value indicates the factory default setting.
Menu item
Description
Print PS Error
Print a page that describes the PostScript error.
Minimum Line Width
Set the minimum stroke width.
Lock PS Startup Mode
Disable the SysStart file.
Advanced Imaging
Cyan
-5 to 5 (0*)
Magenta
-5 to 5 (0*)
Yellow
-5 to 5 (0*)
Black
-5 to 5 (0*)
Reset Defaults
Color Correction
Auto*
Off
Manual
Color Correction Content
PostScript
On
Off*
Notes:
• Off sets the printer to receive the color correction from the software.
• Auto sets the printer to apply different color profiles to each object on the printed
page.
• Manual allows the customization of the RGB or CMYK color conversions applied to
each object on the printed page.
• Color Correction Content is available only when Color Correction is set to Manual.
Note: When an error occurs, processing of the job stops, the printer prints an
error message, and the rest of the print job is flushed.
1–30 (2*)
On*
Off
Note: Jobs printed in 4800 CQ use half the value.
Note: The default setting varies depending on the printer model.
Page 52
Use printer menus 52
Menu item
Description
Image Smoothing
Enhance the contrast and sharpness of low-resolution images.
Wait Timeout
Enable the printer to wait for more data before canceling a print job.
Wait Timeout Time
Set the time in seconds for the printer to wait for more data before canceling a
Note: An asterisk (*) next to a value indicates the factory default setting.
Menu item
Description
Font Name
Select a font from the specified font source.
Symbol Set
Specify the symbol set for each font name.
Pitch
Specify the pitch for fixed or monospaced fonts.
Orientation
Specify the orientation of text and graphics on the page.
Lines per Page
Specify the number of lines of text for each page printed through the PCL
PCL5 Minimum Line Width
Set the initial minimum stroke width.
On
Off*
Disabled
Enabled*
15–65535 (40*)
PCL
[List of available fonts] (Courier*)
Note: This setting has no effect on images with a resolution of 300 dpi or
higher.
print job.
Note: This menu item appears only when Wait Timeout is enabled.
[List of available symbol set] (10U
PC-8*)
0.08–100 (10*)
Portrait*
Landscape
Reverse Portrait
Reverse Landscape
1–255
1–30 (2*)
Note: A symbol set is a set of alphabetic and numeric characters, punctuation,
and special symbols. Symbol sets support the different languages or
specific programs such as math symbols for scientific text.
Note: Pitch refers to the number of fixed-space characters in a horizontal inch of
type.
datastream.
Notes:
• This menu item activates vertical escapement that causes the selected
number of requested lines to print between the default margins of the page.
• 60 is the U.S. factory default setting. 64 is the international factory default
setting.
Note: Jobs printed in 4800 CQ use half the value.
Page 53
Use printer menus 53
Menu item
Description
PCLXL Minimum Line Width
A4 Width
Set the width of the logical page on A4-size paper.
Auto CR after LF
Set the printer to perform a carriage return after a line feed control command.
Auto LF after CR
Set the printer to perform a line feed after a carriage return control command.
Print Timeout
Set the printer to end a print job after it has been idle for the specified amount of
Print Timeout Time
Note: An asterisk (*) next to a value indicates the factory default setting.
Menu item
Description
Auto Fit
Select the best available paper size and orientation setting for an image.
Invert
Invert bitonal monochrome images.
Scaling
Adjust the image to fit the printable area.
1–30 (2*)
198 mm*
203 mm
Off*
On
Off*
On
Disabled
Enabled* [90]
1–255 (90*)
Note: Logical page is the space on the physical page where data is printed.
Note: Carriage return is a mechanism that commands the printer to move the
position of the cursor to the first position on the same line.
time in seconds.
Note: Print Timeout Time appears only in some printer models.
Image
On
Off*
Off*
On
Anchor Top Left
Best Fit*
Anchor Center
Fit Height/Width
Fit Height
Fit Width
Note: When set to On, this menu item overrides the scaling and orientation settings
for the image.
Note: This menu item does not apply to GIF or JPEG image formats.
Note: When Auto Fit is set to On, Scaling is automatically set to Best Fit.
Page 54
Use printer menus 54
Menu item
Description
Orientation
Specify the orientation of text and graphics on the page.
Note: An asterisk (*) next to a value indicates the factory default setting.
Portrait*
Landscape
Reverse Portrait
Reverse Landscape
Page 55
Use printer menus 55
Menu item
Description
Default Source
Set the paper source for all print jobs.
Paper Size/Type
Specify the paper size or paper type loaded in each paper source.
Substitute Size
Set the printer to substitute a specified paper size if the requested size is not loaded
Note: An asterisk (*) next to a value indicates the factory default setting.
Menu item
Description
Units of Measure
Specify the unit of measurement for the universal paper.
Portrait Width
Set the portrait width of the universal paper.
Portrait Height
Set the portrait height of the universal paper.
Paper
Tray Configuration
Tray [x] (1*)
Manual Paper
Manual Envelope
Tray [x] (1*)
Manual Paper
Manual Envelope
Off
Letter/A4
All Listed*
Media Configuration
Universal Setup
Inches
Millimeters
in any paper source.
Notes:
• Off prompts the user to load the required paper size.
• Letter/A4 prints an A4-size document on letter when loading letter, and letter-
size jobs on A4 paper size when loading A4.
• All Listed substitutes Letter/A4.
Note: Inches is the U.S. factory default setting. Millimeters is the
international factory default setting.
3.00–14.17 inches (8.50*)
76–360 mm (216*)
3.00–14.17 inches (14*)
76–360 mm (356*)
Page 56
Use printer menus 56
Menu item
Description
Feed Direction
Set the printer to pick paper from the short edge or long edge direction.
Note: An asterisk (*) next to a value indicates the factory default setting.
Menu item
Description
Plain Paper
Specify the texture, weight, and orientation of the paper loaded.
Short Edge*
Long Edge
Media Types
Card Stock
Recycled
Glossy
Labels
Bond
Envelope
Letterhead
Preprinted
Colored Paper
Light
Heavy
Rough/Cotton
Custom Type [x]
Note: Long Edge appears only when the longest edge is shorter than the
maximum width supported.
Note: Custom Type is supported only in some printer models.
Page 57
Use printer menus 57
Menu item
Description
Active Adapter
Specify how a network is connected.
Network Status
Show the printer network status and connectivity settings.
Display Network Status on Printer
Show the network status on the display.
Speed, Duplex
Show the speed of the currently active network card.
IPv4
Show the IPv4 address.
All IPv6 Addresses
Show all IPv6 addresses.
Reset Print Server
Reset all active network connections to the printer.
Network Job Timeout
Set the time before the printer cancels a network print job.
Network Job Timeout Time
Banner Page
Print a banner page.
Enable Network Connections
Enable or disable all network connections.
Enable LLDP
Enable Link Layer Discovery Protocol (LLDP) in the printer.
Note: An asterisk (*) next to a value indicates the factory default setting.
Network/Ports
Network Overview
Auto*
Standard Network
Wireless
Off
On*
Start
Disabled
Enabled*
10–255 seconds (90*)
Off*
On
Enable*
Disable
On
Off*
Note: This setting removes all network configuration settings.
Note: Network Job Timeout Time appears only in some printer models.
Page 58
Use printer menus 58
Menu item
Description
Setup On Printer Panel
Determine the wireless network that the printer connects to.
Wi-Fi Protected Setup
Establish a wireless network and enable network security.
Compatibility
Specify the wireless standard for the wireless network.
Wireless Security Mode
Set the type of security for connecting the printer to wireless devices.
WEP Authentication Mode
Set the type of Wireless Encryption Protocol (WEP) used by the printer.
Set WEP Key
Specify a WEP password for secure wireless connection.
Wireless
Choose Network
Add Wi-Fi Network
• Network Name
• Network Mode
Infrastructure
• Wireless Security Mode
Disabled*
WEP
WPA2/WPA - Personal
WPA2 - Personal
Start Push Button Method
Start PIN Method
Note: This menu item appears as Wireless Connection Setup in the
Embedded Web Server.
Notes:
• Start Push Button Method connects the printer to a wireless network
when buttons on both the printer and the access point (wireless
router) are pressed within a given time.
• Start PIN Method connects the printer to a wireless network when a
PIN on the printer is entered into the wireless settings of the access
point.
802.11b/g/n (2.4GHz)
802.11a/b/g/n/ac (2.4GHz/5GHz)*
802.11a/n/ac (5GHz)
Disabled*
WEP
WPA2/WPA-Personal
WPA2-Personal
802.1x - RADIUS
Auto*
Open
Shared
Note: This menu item appears only if Wireless Security Mode is set to
WEP.
Note: This menu item appears only if Wireless Security Mode is set to
WEP.
Page 59
Use printer menus 59
Menu item
Description
WPA2-Personal
Enable wireless security through WPA2.
Set PSK
Set the password for secure wireless connection.
WPA2/WPA-Personal
Enable wireless security through WPA2/WPA.
802.1x Encryption Mode
Enable wireless security through 802.1x standard.
IPv4
Enable Dynamic Host Configuration Protocol (DHCP).
IPv4
Set the static IP address of your printer.
IPv6
Enable IPv6 in the printer.
IPv6
Enable DHCPv6 in the printer.
IPv6
Set the network adapter to accept the automatic IPv6 address
IPv6
Specify the DNS server address.
AES*
AES*
WPA+
WPA2*
Enable DHCP
On*
Off
Set Static IP Address
IP Address
Netmask
Gateway
Note: This menu item appears only if Wireless Security Mode is set to
WPA2-Personal.
Note: This menu item appears only if Wireless Security Mode is set to
WPA2/WPA-Personal or WPA2-Personal.
Note: This menu item appears only if Wireless Security Mode is set to
WPA2/WPA-Personal.
Note: This menu item appears only if Wireless Security Mode is set to
802.1x - Radius.
Note: DHCP is a standard protocol that allows a server to distribute IP
addressing and configuration information dynamically to clients.
Enable IPv6
On*
Off
Enable DHCPv6
On
Off*
Stateless Address Autoconfiguration
Off
On*
DNS Address
configuration entries provided by a router.
Page 60
Use printer menus 60
Menu item
Description
IPv6
Assign the IPv6 address.
IPv6
Assign the IPv6 router address.
IPv6
Specify the address prefix.
IPv6
Show all IPv6 addresses.
IPv6
Show all IPv6 router addresses.
Network Address
View the network addresses.
PCL SmartSwitch
Set the printer to switch automatically to PCL emulation when a print job
PS SmartSwitch
Set the printer to switch automatically to PS emulation when a print job
Mac Binary PS
Set the printer to process Macintosh binary PostScript print jobs.
Manually Assigned IPV6 Address
Manually Assigned IPV6 Router
Address Prefix
0–128 (64*)
All IPv6 Addresses
All IPv6 Router Addresses
UAA
LAA
On*
Off
Note: This menu item appears only in some printer models.
Note: This menu item appears only in some printer models.
requires it, regardless of the default printer language.
Note: If PCL SmartSwitch is off, then the printer does not examine
incoming data and uses the default printer language specified in the
Setup menu.
On*
Off*
Auto*
On
Off
requires it, regardless of the default printer language.
Note: If PS SmartSwitch is off, then the printer does not examine
incoming data and uses the default printer language specified in the
Setup menu.
Notes:
• On processes raw binary PostScript print jobs.
• Off filters print jobs using the standard protocol.
Page 61
Use printer menus 61
Menu item
Description
Enable Wi-Fi Direct
Set the printer to connect directly to Wi-Fi devices.
Wi-Fi Direct Name
Specify the name of the Wi-Fi Direct network.
Wi-Fi Direct Password
Set the password to authenticate and validate users on a Wi-Fi
Show Password on Setup Page
Show the Wi-Fi Direct Password on the Network Setup Page.
Preferred Channel Number
Set the preferred channel of the Wi-Fi network.
Group Owner IP Address
Specify the IP address of the group owner.
Auto-Accept Push Button Requests
Accept requests to connect to the network automatically.
Note: An asterisk (*) next to a value indicates the factory default setting.
Menu item
Description
Network Speed
Show the speed of an active network adapter.
IPv4
Enable Dynamic Host Configuration Protocol (DHCP).
IPv4
Set the static IP address of your printer.
Wi-Fi Direct
On
Off*
connection.
Off
On*
1–11
Auto*
Off*
On
Ethernet
Enable DHCP
On*
Off
Set Static IP Address
IP Address
Netmask
Gateway
Note: Accepting clients automatically is not secured.
Note: DHCP is a standard protocol that allows a server to distribute IP addressing
and configuration information to clients in a dynamic manner.
Page 62
Use printer menus 62
Menu item
Description
IPv6
Enable IPv6 in the printer.
IPv6
Enable DHCPv6 in the printer.
IPv6
Set the network adapter to accept the automatic IPv6 address configuration entries
IPv6
Specify the DNS server address.
IPv6
Assign the IPv6 address.
IPv6
Assign the IPv6 router address.
IPv6
Specify the address prefix.
IPv6
Show all IPv6 addresses.
IPv6
Show all IPv6 router addresses.
Network Address
Show the printer Media Access Control (MAC) addresses: Locally Administered
PCL SmartSwitch
Set the printer to switch automatically to PCL emulation when a print job requires it,
Enable IPv6
Off
On*
Enable DHCPv6
Off*
On
Stateless Address
Autoconfiguration
Off
On*
DNS Address
Manually Assigned IPV6
Address
Manually Assigned IPV6 Router
Address Prefix
0–128 (64*)
All IPv6 Addresses
provided by a router.
Note: This menu item appears only in some printer models.
Note: This menu item appears only in some printer models.
All IPv6 Router Addresses
UAA
LAA
Off
On*
Address (LAA) and Universally Administered Address (UAA).
Note: You can change the printer LAA manually.
regardless of the default printer language.
Note: If PCL SmartSwitch is off, then the printer does not examine incoming data
and uses the default printer language specified in the Setup menu.
Page 63
Use printer menus 63
Menu item
Description
PS SmartSwitch
Set the printer to switch automatically to PS emulation when a print job requires it,
Mac Binary PS
Set the printer to process Macintosh binary PostScript print jobs.
Energy Efficient Ethernet
Reduce power consumption when the printer does not receive data from the
Note: An asterisk (*) next to a value indicates the factory default setting.
Menu item
Description
Set Hostname
Set the current TCP/IP host name.
Domain Name
Set the domain name.
Allow DHCP/BOOTP to update
Allow the DHCP and BOOTP clients to update the NTP settings of the printer.
Zero Configuration Name
Specify a service name for the zero configuration network.
Enable Auto IP
Assign an IP address automatically.
DNS Address
Specify the current Domain Name System (DNS) server address.
Backup DNS Address
Specify the backup DNS server addresses.
Backup DNS Address 2
Backup DNS Address 3
On*
Off*
Auto*
On
Off
Off
On
Auto*
regardless of the default printer language.
Note: If PS SmartSwitch is off, then the printer does not examine incoming data and
uses the default printer language specified in the Setup menu.
Notes:
• On processes raw binary PostScript print jobs.
• Off filters print jobs using the standard protocol.
Ethernet network.
TCP/IP
Note: This menu appears only in network printers or printers attached to print servers.
Note: This menu item appears only in some printer models.
NTP server
On*
Off
Note: This menu item appears only in some printer models.
On*
Off
Page 64
Use printer menus 64
Menu item
Description
Domain Search Order
Specify a list of domain names to locate the printer and its resources that reside in
Enable DDNS
Update the Dynamic DNS settings.
DDNS TTL
Specify the current DDNS settings.
Default TTL
DDNS Refresh Time
Enable mDNS
Update multicast DNS settings.
WINS Address
Specify a server address for Windows Internet Name Service (WINS).
Enable BOOTP
Allow the BOOTP to assign a printer IP address.
Restricted Server List
Specify an IP address for the TCP connections.
Restricted Server List Options
Specify how the IP addresses in the list can access the printer functionality.
MTU
Specify a maximum transmission unit (MTU) parameter for the TCP connections.
Raw Print Port
Specify a raw port number for printers connected on a network.
Outbound Traffic Maximum
Enable the printer maximum transfer rate.
different domains on the network.
Note: This menu item appears only in some printer models.
On
Off*
Off
On*
Off*
On
Block All Ports*
Block Printing Only
Block Printing and HTTP Only
1–65535 (9100*)
Speed
Disabled*
Enabled
Notes:
• This menu item appears only in some printer models.
• Use a comma to separate each IP address.
• You can add up to 50 IP addresses.
Note: This menu item appears only in some printer models.
Page 65
Use printer menus 65
Menu item
Description
Enable TLSv1.0
Enable the TLSv1.0 protocol.
Enable TLSv1.1
Enable the TLSv1.1 protocol.
SSL Cipher List
Specify the cipher algorithms to use for the SSL or the TLS connections.
Note: An asterisk (*) next to a value indicates the factory default setting.
Menu item
Description
SNMP Versions 1 and 2c
Configure Simple Network Management Protocol (SNMP) versions 1 and
Off
On*
Off
On*
SNMP
Note: This menu appears only in network printers or printers that are attached to print servers.
Enabled
Off
On*
Allow SNMP Set
Off
On*
Enable PPM MIB
Off
On*
SNMP Community
2c to install print drivers and applications.
Page 66
Use printer menus 66
Menu item
Description
SNMP Version 3
Configure SNMP version 3 to install and update the printer security.
Note: An asterisk (*) next to a value indicates the factory default setting.
Menu item
Description
Enable IPSec
Enable Internet Protocol Security (IPSec).
Base Configuration
Set the IPSec base configuration.
Enabled
Off
On*
Set Read/Write Credentials
User Name
Privacy Password
Authentication Password
Set Read-only Credentials
User Name
Privacy Password
Authentication Password
Authentication Hash
MD5
SHA1*
Minimum Authentication Level
No Authentication, No Privacy
Authentication, No Privacy
Authentication, Privacy*
Privacy Algorithm
DES
AES-128*
IPSec
Note: This menu appears only in network printers or printers that are attached to print servers.
Off*
On
Default*
Compatibility
Secure
Note: This menu item appears only when Enable IPSec is set to On.
Page 67
Use printer menus 67
Menu item
Description
DH (Diffie-Hellman) Group Proposal
Set the IPSec encryption.
IKE SA Lifetime (Hours)
IPSec SA Lifetime (Hours)
Proposed Encryption Method
Specify the encryption and authentication methods to connect to a
Proposed Authentication Method
IPSec Device Certificate
Specify an IPSec certificate.
Pre-Shared Key Authenticated Connections
Configure the authenticated connections of the printer.
Certificate Authenticated Connections
Note: An asterisk (*) next to a value indicates the factory default setting.
modp2048 (14)*
modp3072 (15)
modp4069 (16)
modp6144 (17)
1
2
4
8
24*
1
2
4
8*
24
Notes:
• DH (Diffie-Hellman) Group Proposal appears only when Base
Configuration is set to Compatibility.
• IKE SA Lifetime (Hours) and IPSec SA Lifetime (Hours) appear only
when Base Configuration is set to Secure.
3DES
AES*
SHA1
SHA256*
SHA512
Host [x]
Address
Key
Host [x] Address[/subnet]
Address[/subnet]
network securely.
Note: These menu items appear only when Base Configuration is set to
Compatibility.
Note: This menu item appears only when Enable IPSec is set to On.
Note: These menu items appear only when Enable IPSec is set to On.
Page 68
Use printer menus 68
Menu item
Description
Active
Let the printer join networks that require authentication before allowing
Note: An asterisk (*) next to a value indicates the factory default setting.
Menu item
Description
LPD Timeout
Set the time-out value to stop the Line Printer Daemon (LPD) server from
LPD Banner Page
Print a banner page for all LPD print jobs.
LPD Trailer Page
Print a trailer page for all LPD print jobs.
LPD Carriage Return Conversion
Enable carriage return conversion.
Note: An asterisk (*) next to a value indicates the factory default setting.
Menu item
Description
Enable HTTP Server
Access the Embedded Web Server to monitor and manage the printer.
Enable HTTPS
Configure the Hypertext Transfer Protocol Secure (HTTPS) settings.
802.1x
Note: This menu appears only in network printers or printers that are attached to print servers.
Off*
On
access.
LPD Configuration
Note: This menu appears only in network printers or printers that are attached to print servers.
0–65535 seconds (90*)
Off*
On
Off*
On
waiting indefinitely for hung or invalid print jobs.
Note: A banner page is the first page of a print job used as a separator of
print jobs and to identify the originator of the print job request.
Note: A trailer page is the last page of a print job.
Off*
On
Note: Carriage return is a mechanism that commands the printer to
move the position of the cursor to the first position on the same line.
HTTP/FTP Settings
Off
On*
Off
On*
Page 69
Use printer menus 69
Menu item
Description
Force HTTPS Connections
Force the printer to use the HTTPS connections.
Enable FTP/TFTP
Send files using FTP.
Local Domains
Specify domain names for HTTP and FTP servers.
HTTP Proxy IP Address
Configure the HTTP and FTP server settings.
FTP Proxy IP Address
HTTP Default IP Port
HTTPS Device Certificate
FTP Default IP Port
Timeout for HTTP/FTP Requests
Specify the amount of time before the server connection stops.
Retries for HTTP/FTP Requests
Set the number of retries to connect to the HTTP/FTP server.
Note: An asterisk (*) next to a value indicates the factory default setting.
On
Off*
Off
On*
Note: This menu item appears only in the Embedded Web Server.
Note: HTTP Proxy IP Address and FTP Proxy IP Address appear only in the
Embedded Web Server.
1–65535 (80*)
1–65535 (21*)
1–299 (30*)
1–299 (3*)
Page 70
Use printer menus 70
Menu item
Description
PCL SmartSwitch
Set the printer to switch to PCL emulation when a print job received through a USB
PS SmartSwitch
Set the printer to switch to PS emulation when a print job received through a USB
Mac Binary PS
Set the printer to process Macintosh binary PostScript print jobs.
Enable USB Port
Enable the standard USB port.
Note: An asterisk (*) next to a value indicates the factory default setting.
Menu item
Description
Restrict external network
Restrict access to network sites.
External network address
Specify the network addresses with restricted access.
E-mail address for notification
Specify an e-mail address to send a notification of logged events.
Ping frequency
Specify the network query interval in seconds.
Subject
Specify the subject and message of the notification e-mail.
Message
Note: An asterisk (*) next to a value indicates the factory default setting.
USB
Off
On*
Off
On*
On
Auto*
Off
Disable
Enable*
port requires it, regardless of the default printer language.
Note: If PCL SmartSwitch is off, then the printer does not examine incoming data
and uses the default printer language specified in the Setup menu.
port requires it, regardless of the default printer language.
Note: If PS SmartSwitch is off, then the printer does not examine incoming data and
uses the default printer language specified in the Setup menu.
Notes:
• When set to On, the printer processes raw binary PostScript print jobs from
computers using the Macintosh operating system.
• When set to Auto, the printer processes print jobs from computers using either
Windows or Macintosh operating systems
• When set to Off, the printer filters PostScript print jobs using the standard
protocol.
Restrict external network access
access
Off*
On
1–300 (10*)
Page 71
Use printer menus 71
Menu item
Description
Manage Permissions
Control access to the printer functions.
Manage Permissions
Control access to the printer menus.
Manage Permissions
Control access to the printer management options.
Security
Login Methods
Public
Function Access
Manage Bookmarks
Held Jobs Access
Cancel Jobs at the Device
Change Language
Internet Printing Protocol (IPP)
B/W Print
Color Print
Administrative Menus
Security Menu
Network/Ports Menu
Paper Menu
Reports Menu
Function Configuration Menus
Supplies Menu
SE Menu
Device Menu
Device Management
Remote Management
Firmware Updates
Embedded Web Server Access
Import / Export All Settings
Out of Service Erase
Page 72
Use printer menus 72
Menu item
Description
Add User
Create local accounts to manage access to the printer functions.
Manage Groups/Permissions
Control group or user access to the printer functions, applications, and security
Menu item
Menu item
Configure Certificate Defaults
Set the default values for generated certificates.
Device Certificates
Generate, delete, or view device certificates.
Local Accounts
User Name/Password
User Name
Password
PIN
Add Group
Import Access Controls
Function Access
Administrative
Menus
Device Management
All Users
Import Access Controls
Function Access
Administrative
Menus
Device Management
Admin
Function Access
Administrative Menus
Device Management
settings.
Certificate Management
Common Name
Organization Name
Unit Name
Country/Region
Province Name
City Name
Subject Alternate Name
Page 73
Use printer menus 73
Menu item
Menu item
Manage CA Certificates
Load, delete, or view Certificate Authority (CA) certificates.
Menu item
Description
Login failures
Specify the number of failed login attempts before the user gets locked out.
Failure time frame
Specify the time frame between failed login attempts before the user gets locked out.
Lockout time
Specify the lockout duration.
Web Login Timeout
Specify the delay for a remote login before the user is logged off automatically.
Note: An asterisk (*) next to a value indicates the factory default setting.
Menu item
Description
Max Invalid PIN
Set the number of times an invalid PIN can be entered.
Confidential Job Expiration
Set the expiration time for confidential print jobs.
Repeat Job Expiration
Set the expiration time for a print job that you want to repeat.
Login Restrictions
1–10 (3*)
1–60 minutes (5*)
1–60 minutes (5*)
1–120 minutes (10*)
Confidential Print Setup
2–10 (0*)
Off*
1 Hour
4 Hours
24 Hours
1 Week
Notes:
• A value of zero turns off this setting.
• When the limit is reached, the print jobs for that user name and PIN are deleted.
Notes:
• If this menu item is changed while confidential print jobs reside in the printer memory,
• If the printer is turned off, then all confidential jobs held in the printer memory are
then the expiration time for those print jobs does not change to the new default value.
deleted.
Off*
1 Hour
4 Hours
24 Hours
1 Week
Page 74
Use printer menus 74
Menu item
Description
Verify Job Expiration
Set the expiration time that the printer prints a copy for the user to examine its quality,
Reserve Job Expiration
Set the expiration time that the printer stores print jobs for printing later.
Require All Jobs to be Held
Set the printer to hold all print jobs.
Keep duplicate documents
Allow the storage of documents with the same file name.
Note: An asterisk (*) next to a value indicates the factory default setting.
Menu item
Description
Stored in onboard memory
Delete all files stored on the printer memory.
Note: An asterisk (*) next to a value indicates the factory default setting.
Menu item
Description
Print Permission
Allow the user to print.
Off*
1 Hour
4 Hours
24 Hours
1 Week
Off*
1 Hour
4 Hours
24 Hours
1 Week
Off*
On
Off*
On
before printing the remaining copies.
Erase Temporary Data Files
Off*
On
Miscellaneous
Off*
On
Page 75
Use printer menus 75
Menu item
Description
Default Print Permission Login
Shows the default permission used for the user to print.
Security Reset Jumper
Specify user access to the printer.
Minimum Password Length
Specify the password length.
Enable Password/PIN Reveal
Show the password or personal identification number.
Note: An asterisk (*) next to a value indicates the factory default setting.
Note: This setting shows only when one or more Login Methods are created.
Enable “Guest” access*
No Effect
0–32
Notes:
• The jumper is located beside a lock icon on the controller board.
• Enable “Guest” access gives anyone access to all aspects of the printer.
• No Effect may make access to the printer impossible when the required security
information is unavailable.
Note: This menu item is available only in some printer models.
Page 76
Use printer menus 76
Menu item
Description
Menu Settings Page
Print a report that contains the printer menus.
Menu item
Description
Device Information
Print a report that contains information about the printer.
Device Statistics
Print a report about printer usage and supply status.
Profile List
Print a list of profiles that are stored in the printer.
Menu item
Description
Print Fonts
Print samples and information about the fonts that are available in each printer
Print Demo
Print a demo page that is used as a diagnostic tool for print problems.
Menu item
Description
Network Setup Page
Print a page that shows the configured network and wireless settings on the printer.
Wi-Fi Direct Connected Clients
Print a page that shows the list of devices that are connected to the printer using Wi-
Reports
Menu Settings Page
Device
PCL Fonts
PostScript Fonts
Demo Page
Network
language.
Note: This menu item appears only in network printers or printers connected to print
servers.
Fi Direct.
Note: This menu item appears only when Enable Wi-Fi Direct is set to On.
Page 77
Use printer menus 77
Menu item
Description
Print Quality Test Pages
Print sample pages to identify and correct print quality defects.
Troubleshooting
Page 78
Maintain the printer 78
Maintain the printer
Checking the status of parts and supplies
1 From the control panel, navigate to:
Settings > Reports > Device > Device Statistics
Press to navigate through the settings.
2 From the Supply Information section of the pages printed, check the status of parts and supplies.
Configuring supply notifications
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Settings > Device > Notifications.
3 From the Supplies menu, click Custom Supply Notifications.
4 Select a notification for each supply item.
5 Apply the changes.
Setting up e-mail alerts
Configure the printer to send e-mail alerts when supplies are low, when paper must be changed or added, or when
there is a paper jam.
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Settings > Device > Notifications > E-mail Alert Setup, and then configure the settings.
Note: For more information on SMTP settings, contact your e-mail provider.
3 Click Setup E-mail Lists and Alerts, and then configure the settings.
4 Apply the changes.
Page 79
Maintain the printer 79
Viewing reports
1 From the control panel, navigate to:
Settings > Reports
Press to navigate through the settings.
2 Select the report that you want to view.
Ordering parts and supplies
Ordering print cartridges
Notes:
• The estimated cartridge yield is based on the ISO/IEC 19798 standard.
• Extremely low print coverage for extended periods of time may negatively affect actual yield.
To order a print cartridge, contact the place where you purchased the printer.
Ordering a waste toner bottle
To order a waste toner bottle, contact the place where you purchased the printer.
Replacing parts and supplies
Replacing a print cartridge
Note: If the tray is extended, then remove it before replacing a cartridge.
1 Open the front door, and then firmly push it down.
Page 80
Maintain the printer 80
2 Pull out the print cartridge tray.
3 Remove the used print cartridge.
Page 81
Maintain the printer 81
4 Unpack the new print cartridge.
Warning—Potential Damage: Do not expose the underside of the print cartridge to direct light. Extended
exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the underside of the print cartridge. Doing so may affect the
quality of future print jobs.
5 Insert the new print cartridge.
6 Insert the print cartridge tray, and then close the door.
Page 82
Maintain the printer 82
Replacing the waste toner bottle
1 Remove the used waste toner bottle.
Note: To avoid spilling the toner, place the bottle in an upright position.
2 Unpack the new waste toner bottle.
3 Insert the new waste toner bottle.
Page 83
Maintain the printer 83
Cleaning printer parts
Cleaning the printer
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer,
unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.
Notes:
• Perform this task after every few months.
• Damage to the printer caused by improper handling is not covered by the printer warranty.
1 Turn off the printer, and then unplug the power cord from the electrical outlet.
2 Remove paper from the standard bin.
3 Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum.
4 Wipe the outside of the printer with a damp, soft, lint-free cloth.
Notes:
• Do not use household cleaners or detergents, as they may damage the finish of the printer.
• Make sure that all areas of the printer are dry after cleaning.
5 Connect the power cord to the electrical outlet, and then turn on the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to
an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
Saving energy and paper
Configuring power save mode settings
Sleep mode
1 From the control panel, navigate to:
Settings > Device > Power Management > Timeouts > Sleep Mode
Press to navigate through the settings.
2 Enter the amount of time that the printer stays idle before it enters Sleep mode.
Hibernate mode
1 From the control panel, navigate to:
Settings > Device > Power Management > Timeouts > Hibernate Timeout
Press to navigate through the settings.
2 Select the amount of time before the printer enters Hibernate mode.
Page 84
Maintain the printer 84
Notes:
• Make sure to wake the printer from Hibernate mode before sending a print job.
• To wake the printer from Hibernate mode, press the power button.
• The Embedded Web Server is disabled when the printer is in Hibernate mode.
Adjusting the brightness of the display
Note: This setting is available only in some printer models.
1 From the home screen, touch Settings > Device > Preferences.
2 In the Screen Brightness menu, adjust the setting.
Conserving supplies
• Print on both sides of the paper.
Note: Two-sided printing is the default setting in the print driver.
• Print multiple pages on a single sheet of paper.
• Use the preview feature to see how the document looks like before printing it.
• Print one copy of the document to check its content and format for accuracy.
Moving the printer to another location
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require two
or more people to lift it safely.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal injury
or printer damage:
• Make sure that all doors and trays are closed.
• Turn off the printer, and then unplug the power cord from the electrical outlet.
• Disconnect all cords and cables from the printer.
• If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over
thresholds and breaks in flooring.
• Always use the handholds on the printer to lift it.
• Any cart used to move the printer must have a surface able to support the full footprint of the printer.
• Any cart used to move the hardware options must have a surface able to support the dimensions of the
options.
• Keep the printer in an upright position.
• Avoid severe jarring movements.
• Make sure that your fingers are not under the printer when you set it down.
• Make sure that there is adequate clearance around the printer.
Note: Damage to the printer caused by improper moving is not covered by the printer warranty.
Page 85
Troubleshoot a problem 85
Troubleshoot a problem
Print quality problems
Find the image that resembles the print quality problem you are having, and then click the link below it to read
problem-solving steps.
Blank or white pages Dark print
Incorrect margins
Paper curl
Light print
Print crooked or skewed Solid color or black images Text or images cut off
Ghost images
Missing colors
Gray or colored background
Mottled print and dots
Toner easily rubs off
Uneven print density
Horizontal dark lines
Vertical dark lines
Page 86
Troubleshoot a problem 86
Action
Yes
No
1 Open the front door, and then firmly push it down.
Contact customer
The problem is
Horizontal white lines Vertical white lines
Repeating defects
Printing problems
Print quality is poor
Blank or white pages
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings
> Troubleshooting > Print Quality Test Pages. Press to navigate through the settings.
2 Pull out the print cartridge tray.
3 Remove, and then insert the print cartridges.
4 Insert the print cartridge tray, and then close the door.
5 Print the document.
Is the printer printing blank or white pages?
support.
solved.
Page 87
Troubleshoot a problem 87
Action
Yes
No
Step 1
Go to step 2.
The problem is
Dark print
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings
1 Perform Color Adjust.
2 Print the document.
Is the print too dark?
> Troubleshooting > Print Quality Test Pages. Press to navigate through the settings.
solved.
From the control panel, navigate to:
Settings > Print > Quality > Advanced Imaging > Color Adjust
Page 88
Troubleshoot a problem 88
Action
Yes
No
Step 2
Go to step 3.
The problem is
Step 3
Go to step 4.
The problem is
Step 4
Go to step 5.
Go to step 6.
Step 5
Go to step 6.
The problem is
Step 6
Contact customer
The problem is
1 Depending on your operating system, reduce toner darkness from the
Printing Preferences or Print dialog.
Note: You can also change the setting on the printer control panel. Navigate
to:
Settings > Print > Quality > Toner Darkness
2 Print the document.
Is the print too dark?
1 Depending on your operating system, specify the paper type from the
Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting on the printer control panel. Navigate
to:
Settings > Paper > Tray Configuration > Paper Size/Type
2 Print the document.
Is the print too dark?
solved.
solved.
Check if the paper has texture or rough finishes.
Are you printing on textured or rough paper?
1 Replace textured or rough paper with plain paper.
2 Print the document.
Is the print too dark?
1 Load paper from a fresh package.
2 Print the document.
Is the print too dark?
Note: Paper absorbs moisture due to high humidity. Store paper in its
original wrapper until you are ready to use it.
support.
solved.
solved.
Page 89
Troubleshoot a problem 89
Action
Yes
No
Step 1
Go to step 2.
The problem is
Step 2
Go to step 3.
The problem is
Ghost images
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings
1 Load the tray with the correct paper type.
2 Print the document.
Do ghost images appear on prints?
1 Depending on your operating system, specify the paper type from the
2 Print the document.
Do ghost images appear on prints?
> Troubleshooting > Print Quality Test Pages. Press to navigate through the settings.
solved.
solved.
Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting on the printer control panel.
Navigate to Settings > Paper > Tray Configuration > Paper
Size/Type.
Page 90
Troubleshoot a problem 90
Action
Yes
No
Step 3
Go to step 4.
The problem is
Step 4
Contact customer
The problem is
1 Perform Color Adjust.
From the control panel, navigate to:
Settings > Print > Quality > Advanced Imaging > Color Adjust.
2 Print the document.
Do ghost images appear on prints?
1 Open the front door, and then firmly push it down.
2 Pull out the print cartridge tray.
3 Remove, and then insert the print cartridges.
support.
solved.
solved.
4 Insert the print cartridge tray, and then close the door.
5 Print the document.
Do ghost images appear on prints?
Page 91
Troubleshoot a problem 91
Action
Yes
No
Step 1
Go to step 2.
The problem is
Gray or colored background
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings
> Troubleshooting > Print Quality Test Pages. Press to navigate through the settings.
1 Perform Color Adjust.
From the control panel, navigate to:
Settings > Print > Quality > Advanced Imaging > Color Adjust.
2 Print the document.
Does gray or colored background appear on prints?
solved.
Page 92
Troubleshoot a problem 92
Action
Yes
No
Step 2
Contact customer
The problem is
1 Open the front door, and then firmly push it down.
2 Pull out the print cartridge tray.
3 Remove, and then insert the print cartridges.
4 Insert the print cartridge tray, and then close the door.
5 Print the document.
Does gray or colored background appear on prints?
Incorrect margins
support.
solved.
Page 93
Troubleshoot a problem 93
Action
Yes
No
Step 1
The problem is
Go to step 2.
Step 2
The problem is
Contact customer
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings
> Troubleshooting > Print Quality Test Pages. Press to navigate through the settings.
1 Adjust the paper guides to the correct position for the paper loaded.
2 Print the document.
Are the margins correct?
1 Depending on your operating system, specify the paper size from the Printing
Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting from the printer control panel. Navigate to
Settings > Paper > Tray Configuration > Paper Size/Type.
2 Print the document.
Are the margins correct?
solved.
solved.
support.
Page 94
Troubleshoot a problem 94
Action
Yes
No
Step 1
Go to step 2.
The problem is
Step 2
Go to step 3.
The problem is
Light print
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings
1 Perform Color Adjust.
2 Print the document.
Is the print light?
1 Depending on your operating system, increase toner darkness from
2 Print the document.
Is the print light?
> Troubleshooting > Print Quality Test Pages. Press to navigate through the settings.
solved.
From the control panel, navigate to:
Settings > Print > Quality > Advanced Imaging > Color Adjust.
solved.
the Printing Preferences or Print dialog.
Note: You can also change the setting on the printer control panel.
Navigate to Settings > Print > Quality > Toner Darkness.
Page 95
Troubleshoot a problem 95
Action
Yes
No
Step 3
Go to step 4.
The problem is
Step 4
Go to step 5.
Go to step 7.
Step 5
Go to step 7.
The problem is
Step 6
Go to step 7.
The problem is
1 Depending on your operating system, specify the paper type from the
Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting on the printer control panel.
Navigate to Settings > Paper > Tray Configuration > Paper
Size/Type.
2 Print the document.
Is the print light?
Check if paper has texture or rough finishes.
Are you printing on textured or rough paper?
1 Replace textured or rough paper with plain paper.
2 Print the document.
Is the print light?
solved.
solved.
1 Load paper from a fresh package.
2 Print the document.
Is the print light?
solved.
Note: Paper absorbs moisture due to high humidity. Store paper in its
original wrapper until you are ready to use it.
Page 96
Troubleshoot a problem 96
Action
Yes
No
Step 7
Contact customer
The problem is
1 Open the front door, and then firmly push it down.
2 Pull out the print cartridge tray.
3 Remove, and then insert the print cartridges.
4 Insert the print cartridge tray, and then close the door.
5 Print the document.
Is the print light?
Missing colors
support.
solved.
Page 97
Troubleshoot a problem 97
Action
Yes
No
1 Open the front door, and then firmly push it down.
Contact customer support.
The problem is solved.
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings
> Troubleshooting > Print Quality Test Pages. Press to navigate through the settings.
2 Pull out the print cartridge tray.
3 Remove, and then insert the print cartridge of the missing
color.
4 Insert the print cartridge tray, and then close the door.
5 Print the document.
Are some colors missing on prints?
Mottled print and dots
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings
> Troubleshooting > Print Quality Test Pages. Press to navigate through the settings.
Page 98
Troubleshoot a problem 98
Action
Yes
No
Step 1
Go to step 2.
Contact
Step 2
Go to step 4.
Go to step 3.
Step 3
Go to step 4.
The problem
Step 4
Go to step 5.
The problem
Check the printer for leaked toner contamination.
Is the printer free of leaked toner?
1 From the control panel, navigate to:
Settings > Paper > Tray Configuration > Paper Size/Type
2 Check if the paper size and paper type settings match the paper loaded.
Note: Make sure that paper does not have texture or rough finishes.
Do the settings match?
1 Depending on your operating system, specify the paper size and paper type from the
Printing Preferences or Print dialog.
Note: Make sure that the settings match the paper loaded.
2 Print the document.
Is the print mottled?
customer
support.
is solved.
1 Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in its original
wrapper until you are ready to use it.
2 Print the document.
Is the print mottled?
is solved.
Page 99
Troubleshoot a problem 99
Action
Yes
No
Step 5
Contact
The problem
1 Open the front door, and then firmly push it down.
2 Pull out the print cartridge tray.
3 Remove, and then insert the print cartridges.
4 Insert the print cartridge tray, and then close the door.
5 Print the document.
Is the print mottled?
Paper curl
customer
support.
is solved.
Page 100
Troubleshoot a problem 100
Action
Yes
No
Step 1
Go to step 2.
The problem
Step 2
Go to step 3.
The problem
Step 3
Go to step 4.
The problem
Step 4
Go to step 5.
The problem
Step 5
Go to step 6.
The problem
1 Check if the paper loaded is supported.
Note: If paper is not supported, then load a supported paper.
2 Print the document.
Is the paper curled?
1 Check if the printer is using a genuine and supported toner cartridge.
Note: If the cartridge is not supported, then install a supported one.
2 Print the document.
Is the paper curled?
1 Adjust the guides in the tray to the correct position for the paper loaded.
2 Print the document.
Is the paper curled?
is solved.
is solved.
is solved.
1 Depending on your operating system, specify the paper size and paper type from
the Printing Preferences or Print dialog.
Notes:
• Make sure that the settings match the paper loaded.
• You can also change the setting on the printer control panel. Navigate to
Settings > Paper > Tray Configuration > Paper Size/Type. Press to
navigate through the settings.
2 Print the document.
Is the paper curled?
1 Remove paper, flip it over, and then reload paper.
2 Print the document.
Is the paper curled?
is solved.
is solved.
Loading...