Ricoh 9016, 9021d, DSm721d, DSm716, LD316 User Manual

...
Operating Instructions
Troubleshooting
When the Machine Does Not Operate As Wanted
1
Troubleshooting When Using the Copy Function
2
Troubleshooting When Using the Facsimile Function
3
Troubleshooting When Using the Printer Function
4
5
Adding Paper and Replacing Toner
6
Clearing Misfeeds
7
Remarks
8
Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the
Safety Information in "About This Machine" before using the machine.

Introduction

This manual contains detailed instructions and notes on the operation and use of this machine. For your safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy place for quick reference.

Important

Contents of this manual are subject to change without prior notice. In no event will the company be li­able for direct, indirect, special, incidental, or consequential damages as a result of handling or oper­ating the machine.

Notes:

Some illustrations in this manual might be slightly different from the machine.
Certain options might not be available in some countries. For details, please contact your local dealer.
Depending on which country you are in, certain units may be optional. For details, please contact your local dealer.

Caution:

Use of controls or adjustments or performance of procedures other than those specified in this manual might result in hazardous radiation exposure.

Notes:

The model names of the machines do not appear in the following pages. Check the type of your ma­chine before reading this manual. (For details, see “Machine Types”, About This Machine.)
Type 1: 9016/DSm716/LD316/Aficio MP 1600
Type 2: 9021d/DSm721d/LD320d/Aficio MP 2000
Certain types might not be available in some countries. For details, please contact your local dealer.
Two kinds of size notation are employed in this manual. With this machine refer to the inch version.
For good copy quality, the supplier recommends that you use genuine toner from the supplier.
The supplier shall not be responsible for any damage or expense that might result from the use of parts other than genuine parts from the supplier with your office products.

Power Source

120V, 60Hz, 12A or more
Please be sure to connect the power cord to a power source as shown above. For details about power source, see p.95 “Power Connection”.

Manuals for This Machine

Refer to the manuals that are relevant to what you want to do with the machine.
Important
Media differ according to manual.
The printed and electronic versions of a manual have the same contents.
Adobe Acrobat Reader/Adobe Reader must be installed in order to view the
manuals as PDF files.
Depending on which country you are in, there may also be html manuals. To
view these manuals, a Web browser must be installed.
About This Machine
Be sure to read the Safety Information in this manual before using the machine. This manual provides an introduction to the functions of the machine. It also explains the control panel, preparation procedures for using the machine, how to enter text, and how to install the CD-ROMs provided.
General Settings Guide
Explains User Tools settings, and Address Book procedures such as register­ing fax numbers, e-mail addresses, and user codes. Also refer to this manual for explanations on how to connect the machine.
Troubleshooting
Provides a guide to solving common problems, and explains how to replace paper, toner, and other consumables.
Security Reference
This manual is for administrators of the machine. It explains security func­tions that the administrators can use to protect data from being tampered with, or prevent the machine from unauthorized use. Also refer to this manual for the procedures for registering administrators, as well as setting user and administrator authentication.
Copy Reference
Explains Copier functions and operations. Also refer to this manual for expla­nations on how to place originals.
Facsimile Reference
Explains Facsimile functions and operations.
Printer Reference
Explains Printer functions and operations.
Scanner Reference
Explains Scanner functions and operations.
i
Network Guide
Explains how to configure and operate the machine in a network environ­ment, and use the software provided. This manual covers all models, and includes descriptions of functions and settings that might not be available on this machine. Images, illustrations, and information about operating systems that are supported might also differ slightly from those of this machine.
Other manuals
• PostScript3 Supplement
•UNIX Supplement
• Manuals for DeskTopBinder Lite
• DeskTopBinder Lite Setup Guide
• DeskTopBinder Introduction Guide
•Auto Document Link Guide
Note
Manuals provided are specific to machine types.
For “UNIX Supplement”, please visit our Web site or consult an authorized
dealer.
“PostScript3 Supplement” and “UNIX Supplement” include descriptions of
functions and settings that might not be available on this machine.
ii

TABLE OF CONTENTS

Manuals for This Machine ......................................................................................i
How to Read This Manual ..................................................................................... 1
Symbols .....................................................................................................................1
Names of Major Options ............................................................................................1
1. When the Machine Does Not Operate As Wanted
Indicators................................................................................................................3
Panel Tone..............................................................................................................4
When the Function Status Indicator Lights Up in Red.......................................5
When You Have Problems Operating the Machine.............................................6
When a Job Is Not Performed...............................................................................9
2. Troubleshooting When Using the Copy Function
When a Message Is Displayed............................................................................11
When You Cannot Make Clear Copies ............................................................... 13
When You Cannot Make Copies As Wanted ..................................................... 15
When Memory Is Full ...............................................................................................17
3. Troubleshooting When Using the Facsimile Function
Adjusting the Volume ..........................................................................................19
When a Message Is Displayed............................................................................22
When You Cannot Send or Receive Fax Messages As Wanted...................... 29
When Memory Is Full ...............................................................................................33
When an Error Report Is Printed ........................................................................34
Turning Off the Main Power / In the Event of Power Failure............................35
When an Error Occurs Using Internet Fax ........................................................36
Error Mail Notification...............................................................................................36
Error Report (E-Mail)................................................................................................36
Server-Generated Error E-mail ................................................................................36
4. Troubleshooting When Using the Printer Function
When a Message Is Displayed during Installation of the Printer Driver......... 37
Windows 95/98/Me, Windows 2000 or Windows NT 4.0 .........................................37
Windows XP Professional or Windows Server 2003................................................ 37
Windows XP Home Edition ......................................................................................38
When a Message Is Displayed............................................................................39
Status Messages......................................................................................................39
Alert Messages ........................................................................................................39
Printing the Error Log ...............................................................................................41
When You Cannot Print.......................................................................................42
Other Printing Problems ..................................................................................... 45
iii
5. Troubleshooting When Using the Scanner Function
When Scanning Is Not Done As Expected ........................................................ 53
When You Cannot Send Scanned Files.............................................................54
When You Cannot Browse the Network to Send a Scanned File ............................54
When the TWAIN Driver Cannot Be Started ............................................................ 54
The Network Delivery Function Cannot Be Used.....................................................54
Operations Are Not Possible When Messages Appear ...........................................55
When a Message Is Displayed............................................................................56
When a Message Is Displayed on the Display Panel...............................................56
When a Message Is Displayed on the Client Computer...........................................60
6. Adding Paper and Replacing Toner
Loading Paper ......................................................................................................65
Loading Paper into the Paper Trays ........................................................................65
Loading Paper into the Optional Paper Tray Unit ....................................................67
Orientation-Fixed Paper or Two-Sided Paper ..........................................................68
Changing the Paper Size.....................................................................................71
Changing the Paper Size in the Paper Tray.............................................................71
Changing a Paper Size in the Optional Paper Tray Unit..........................................79
Adding Toner........................................................................................................84
Replacing Toner.......................................................................................................85
Sending Fax Messages When Toner Has Run Out .................................................86
Waste Toner.............................................................................................................86
Replacing the Transmission Stamp Cartridge ..................................................87
7. Clearing Misfeeds
Removing Jammed Paper ...................................................................................89
8. Remarks
Where to Put Your Machine ................................................................................93
Machine Environment .............................................................................................. 93
Moving......................................................................................................................94
Power Connection....................................................................................................95
Access to the Machine .............................................................................................96
When Not Used for a Long Time..............................................................................96
Maintaining Your Machine .................................................................................. 97
Cleaning the Exposure Glass...................................................................................97
Cleaning the Exposure Glass Cover ........................................................................98
Cleaning the ADF/ARDF ..........................................................................................98
INDEX......................................................................................................... 99
iv

How to Read This Manual

Symbols

This manual uses the following symbols:
Indicates important safety notes.
Ignoring these notes could result in serious injury or death. Be sure to read these notes. They can be found in the “Safety Information” section of About This Machine.
Indicates important safety notes.
Ignoring these notes could result in moderate or minor injury, or damage to the machine or to property. Be sure to read these notes. They can be found in the “Safety Information” section of About This Machine.
Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure to read these explanations.
Indicates supplementary explanations of the machine's functions, and instruc­tions on resolving user errors.
This symbol is located at the end of sections. It indicates where you can find fur­ther relevant information.
[ ]
Indicates the names of keys that appear on the machine's display panel.
{ }
Indicates the names of keys on the machine's control panel.

Names of Major Options

Major options of this machine are referred to as follows in this manual:
• Auto Document Feeder ADF
• Auto Document Feeder capable of scanning both sides of a sheet ARDF
1
2
1. When the Machine Does Not Operate As Wanted
This section describes basic troubleshooting procedures that are applicable to all functions of this machine.

Indicators

This section explains the indicators that light up when the machine requires the user to remove misfed paper, add paper, or perform other procedures.
h: Error indicator Appears when there is a misfeed, a cover is left open, or
another problem occurs. See p.89 “Clearing Misfeeds”.
B: Load Paper indicator Appears when paper-out condition occurs. See p.65
“Loading Paper”.
D: Add Toner indicator Appears when toner runs out. See p.84 “Adding Toner”.
3
1
When the Machine Does Not Operate As Wanted

Panel Tone

The following table explains the various beep patterns that the machine produces to alert users about machine conditions.
Beep pattern Meaning Cause
Two long beeps. Machine has warmed
up.
Single short beep. A valid operation is
accepted.
Five short beeps repeated five times.
Strong alert. Machine requires user attention. Paper
After cooling or being switched on, the machine has fully warmed up and is ready for use.
A control panel key was pressed, the machine was switched on, or a docu­ment was placed on the ADF or ARDF.
might have jammed or toner might need replenishing.
Note
Users cannot mute the machine's beep alerts. When the machine beeps to alert
users of a paper jam or toner request, if the machine's covers are opened and closed repeatedly within a short space of time, the beep alert might continue, even after normal status has resumed.
Reference
For details about enabling or disabling beep alerts, see “General Features”, General Settings Guide.
4

When the Function Status Indicator Lights Up in Red

When the Function Status Indicator Lights Up in Red
If a function key is lit in red, press the key to switch to the screen for the corre­sponding function, and then follow the message that appears.
Problem Cause Solution
Documents and reports are not printed out.
An error has occurred. The function whose indicator is lit
The machine is unable to connect to the network.
There is no copy paper left. Add more paper. See p.65 “Load-
ing Paper”.
Record the code number shown
is defective.
A network error has occurred. • Check the displayed message
in the display and contact your service representative. See “When a Message Is Displayed” of each chapter. You can use other functions normally.
and take an appropriate ac­tion. See “When a Message Is Displayed” of each chapter.
• Check that the machine is cor­rectly connected to the net­work, and that the machine is correctly set. See “Network Settings”, General Settings Guide.
• Contact the administrator.
• When the function key is still lit in red, even if you take the measures above, contact your service representative.
1
Note
If an error occurs in the function you are using, check the message that ap-
pears on the display panel, and then refer to “When a Message Is Displayed” for the relevant function.
Reference
p.11 “Troubleshooting When Using the Copy Function”
p.19 “Troubleshooting When Using the Facsimile Function”
p.37 “Troubleshooting When Using the Printer Function”
p.53 “Troubleshooting When Using the Scanner Function”
5
When the Machine Does Not Operate As Wanted

When You Have Problems Operating the Machine

1
The following chart gives explanations of common problems and messages.
If other messages appear, follow the instructions displayed.
Problem Cause Solution
Please wait.
appears.
Please wait.
“ appears.
Although the copier screen appears when the machine is turned on using the main power switch, it cannot be switched to another screen by pressing the
{Facsimile} or {Scan­ner} key.
The machine has just been turned on and the User Tools screen is displayed, but the User Tools menu has items missing.
This message appears when you turn on the operation switch or change the toner bottle.
If the machine has not been in use for a long time, it may take longer than normal to print or start up when switched on.
Functions other than the copier function are not yet ready.
Functions other than the copier function are not yet ready. Time required varies by function. Functions appear in the User Tools menu when they become ready for use.
If the machine does not get start­ed within 2 minutes, contact your service representative.
Wait for the machine to get ready.
Wait a little longer.
Wait a little longer.
The display is difficult to see.
The display is off. The machine is in Energy Saver
The display is off. The operation switch is turned
Nothing happens when the operation switch is turned on.
The operation switch indicator continues blinking and does not turn off when pressed.
Screen contrast is not adjusted. Adjust the screen's contrast so
that you can see the display panel properly. See “General Features”, General Settings Guide.
Turn on the operation switch.
mode.
Turn on the operation switch.
off.
The main power switch is turned off.
The machine is communicating with external equipment.
Turn on the main power switch.
Check if the machine is communi­cating with a computer.
6
When You Have Problems Operating the Machine
Problem Cause Solution
Original images are printed on the reverse side of the paper.
Misfeeds occur frequently.
Misfeeds occur frequently.
Misfeeds occur frequently.
An error message re­mains, even if misfed paper is removed.
Cannot print in duplex mode.
You may have loaded the paper incorrectly.
The tray's side fences may not be locked.
The tray's end fence may not be set properly.
You may have loaded paper of a size not shown on the paper size selector.
When a misfeed message ap­pears, it remains until you open and close the cover as required.
Paper is still jammed in the tray.
You cannot use paper in the by­pass tray for duplex printing.
Load paper correctly. Load paper into Tray 1-4 with the print side up, and into the bypass tray with the print side down. See p.68 “Orientation-Fixed Paper or Two-Sided Paper”.
Check the side fences are locked. See p.71 “Changing the Paper Size”.
Check the end fence is set proper­ly. See p.71 “Changing the Paper Size”.
Use Tray Paper Settings to set the paper size. See p.78 “Changing to a Size Other Than Indicated on the Paper Size Selector”.
Clear misfed paper, and then open and close the cover. See p.89 “Removing Jammed Paper”.
For duplex printing, select Tray 1­4 in the copier mode or with the printer driver.
1
Cannot print in duplex mode.
The user code entry screen is displayed.
The Authentication screen appears.
Temperature
Alert. Turn main power off, adjust room temp. and wait a while before restarting.
pears, and printing is disabled.
” ap-
You have selected a tray that is set to [Off] for duplex printing in [Tray
Paper Settings] under [System Set­tings].
Users are restricted by user man­agement.
Basic Authentication, Windows Authentication, LDAP Authenti­cation or Integration Server Au­thentication is set.
The temperature inside the ma­chine is too high or too low.
Select a paper tray in [Tray Paper Settings] under [System Settings], and then press [OK]. Then, select
[No Display (Plain Paper)] or [Recy­cled Paper] for Paper Type, press
[Duplex], and then select [On]. See “Tray Paper Settings”, General Settings Guide.
Enter the user code (up to eight digits), and then press the {OK} or {q} key.
Enter your login user name and user password. See “When the Authentication Screen is Dis­played”, About This Machine.
Locate the machine in an environ­ment where the temperature re­mains between 10 and 32°C. See p.93 “Where to Put Your Ma­chine”.
7
When the Machine Does Not Operate As Wanted
Problem Cause Solution
1
You do not have
privileges to
The use of the function is restrict­ed to authenticated users only.
Contact the administrator.
use this func­tion.
Authentication failed. The entered login user name or
Authentication failed.
” appears.
password is not correct.
Cannot access the authentication server when using Basic Authenti­cation, Windows Authentication, LDAP Authentication, or Integra­tion Server Authentication.
Ask the administrator for the correct login user name and password.
Contact the administrator.
Note
If you cannot make copies as you want because of paper type, paper size, or
paper capacity problems, use recommended paper. See “Copy Paper”, About This Machine.
8

When a Job Is Not Performed

When a Job Is Not Performed
If you cannot execute a function, it may be that the machine is being held up by another function.
If you cannot execute a function, terminate any other functions currently active, and then try executing the function again. In some cases, you can carry out another job (copi­er, facsimile, printer, or scanner) without canceling the current job being performed. Performing multiple functions simultaneously like this is called “Multi-accessing”.
Combination Chart
Mode after you select Copy Facsimile Printer Scanner
Transmission Reception
Mode before you
select
Using the control panel
Copying
Copy
Transmission Operation
Scanning an Original for Memory Transmission
Memory Transmission
Immediate Transmission
Transmission
Memory Reception
Printing Received
Facsimile
Printer
Scanner
Data
Reception
Receive Data
Printing
Print
Using the control panel
Scanning
Scanning
Using the control panel
Copying
Transmission Operation
Scanning an Original for
Memory Transmission
Memory Transmission
Immediate Transmission
×× ×
××
*1
×× × ×
×××× × ×××
××× ×
ЧЧЧЧЧЧЧ ×××
××× ×
*2 *2 *2
*1
*1
ЧЧЧЧЧЧЧЧ ×××
TWAIN
…means that these functions can be used together.
Memory Reception
Printing Received Data
*1
××
*1
Print
TWAIN
Receive Data
Printing
Using the control panel
Scanning
Scanning
*1
×
×××
×××
1
…means that you can interrupt the current job with the function keys to pro-
ceed to a subsequent job.
…means that another job will automatically start after the current job is finished.
×…means that you must manually start another job after the current job is fin­ished (i.e., these functions cannot be used together).
*1
You can scan a document once the preceding job documents are all scanned.
*2
During parallel reception, any subsequent job is suspended until reception is completed.
9
1
When the Machine Does Not Operate As Wanted
Note
If the machine is capable of executing multiple functions simultaneously,
specify which function should have priority in “Print Priority”. This setting is factory-preset to “Display mode”. For setting of Printing Priority Function, see “General Features”, General Settings Guide.
While printing is in progress, scanning a document using another function
may take more time.
10
2. Troubleshooting When Using the Copy Function
This chapter describes likely causes of and possible solutions for copier function problems.

When a Message Is Displayed

This section describes the machine's main messages. If other messages appear, follow the instructions they contain.
Important
For messages that are not listed here, see “When You Have Problems Operat-
ing the Machine”.
Message Cause Solution
Cannot detect original size
Cannot detect original size
Cannot detect original size
Cannot sort this size.
Cannot select Bypass Tray in current set­ting.
Original with this length can­not be duplex scanned.
Improper original is placed. Select paper manually, not with
the Auto Paper Select function, and do not use the Auto Re­duce/Enlarge function. See “Originals”, Copy Reference.
Improper original is placed. Input the both horizontal and
vertical sizes of the non-standard original.
Improper original is placed.
The specified paper size is not available with the Sort function.
The specified function is not available with the bypass tray.
The specified custom length is not available for duplex printing from the ARDF (eg. 2 Sided 2 Sided, 2 Sided 1 Sided, 2 Sided Combine).
Place the original on the exposure glass. See “Originals”, Copy Reference.
This message appears when the by­pass tray is selected. Use copy pa­per that is not longer than 433 mm.
Select a paper tray other than the bypass tray.
Do not place originals that are longer than 433 mm.
Check original orientation.
Check paper size.
Rotate Sort is unavailable with this paper size.
Original is not placed in a proper orientation.
Improper paper size is set. If you press the {Start} key, copy
A size of paper for which Rotate Sort is not available is selected.
Change the orientation of the original.
will start onto the selected paper.
Select the proper paper size. See “Sort”, Copy Reference.
11
Troubleshooting When Using the Copy Function
Message Cause Solution
2
Cannot dup. copy this size.
Max. number of sets is nn.
Cannot copy. Original is be­ing scanned by another func­tion.
You do not have privileges to use this func­tion.
Authentication failed.
Duplex mode does not support the selected paper size.
The number of copies exceeds the maximum copy quantity.
The scanner function is in use. Cancel the current scan job. To do
Duplex mode supports the fol-
L
KL
KL
,
,
,
lowing paper sizes: A3
L
, A4
KL
B4 JIS
KL
A5 8 7 8
16K
You can change the maximum copy quantity. See “Copier Fea­tures”, General Settings Guide.
this, press the {Clear/ Stop} key on the scanner screen to display the message “
, 11"×17"L, 81/2"×14"L,
1
/4"×14"L, 81/2"×11"
1
/4"×101/2"
1
/2"×13"L, 81/4"×13"L, 8KL,
KL
. Select one of these sizes.
, B5 JIS
KL
, 8"×13"L,
Clear/Stop key
was pressed. Stop scan-
”, and then press [Stop].
The use of this function is restrict­ed to authentified users only.
The entered login user name or password is not correct.
ning?
Contact the administrator.
Ask the administrator for the correct login user n.ame and password.
Authentication failed.
Cannot access the authentication server when using Basic Authenti­cation, Windows Authentication , LDAP Authentication, or Integra­tion Server Authentication.
Contact the administrator.
Reference
p.6 “When You Have Problems Operating the Machine”
12

When You Cannot Make Clear Copies

When You Cannot Make Clear Copies
This section describes likely causes of and possible solutions for unclear copies.
Problem Cause Solution
Copies appear dirty. Image density is too dark. Adjust the image density. See
“Adjusting Image Density”, Copy Reference.
Copies contain blots or are patchy.
The machine is not on a level surface.
Place the machine on a stable and level surface.
Make sure the machine's environ­ment meets requirements. See p.93 “Where to Put Your Ma­chine”.
2
Copies contain blots or are patchy.
Copies contain blots or are patchy.
Copies contain blots or are patchy.
Copies are too dark or too light.
Copies are too dark or too light.
The paper is creased, curled, or has blemishes.
Image density is too light. Adjust the image density. See
The paper is damp.
The correct paper type settings are not made.
The image was not printed on a suitable surface.
Smooth out the wrinkles from the paper, or replace it. See “Copy Pa­per”, About This Machine.
If paper comes out curled, adjust the Output Tray. See “Originals”, Copy Reference.
“Adjusting Image Density”, Copy Reference.
Use paper that has been stored in the recommended temperature and humidity condition. See “Copy Pa­per”, About This Machine.
Check the paper loaded on the paper tray or bypass tray matches the paper type set on the display panel. See “Copy Paper”, About This Machine.
Before printing on special paper, check its surface carefully. Print­ing on non-print surfaces reduces print quality and can damage the machine's internal components. See “Copy Paper”, About This Machine.
Copies are dirty. Use of non-recommended toner
can result in loss of print quality and other problems.
The reverse side of an original image is copied.
Image density is too dark. Adjust the image density. See
Use manufacturer-genuine toner. Contact your service representative.
“Adjusting Image Density”, Copy Reference.
13
Troubleshooting When Using the Copy Function
Problem Cause Solution
2
A shadow appears on copies if you use past­ed originals.
The same copy area is dirty whenever mak­ing copies.
Copies are too light. Image density is too light. Adjust the image density. See
Copies are too light. The paper is damp or rough.
Copies are too light. The toner bottle is almost empty. Add toner. See p.84 “Adding
Parts of images are not copied.
Parts of images are not copied.
Image density is too dark. Adjust the image density. See
“Adjusting Image Density”, Copy Reference.
Change the orientation of the original.
Put mending tape on the pasted area.
The exposure glass, ADF or ARDF is dirty.
The original is not placed correctly.
The correct paper size is not selected.
Clean them. See p.97 “Maintain­ing Your Machine”.
“Adjusting Image Density”, Copy Reference.
Use the recommended paper. Also, use paper that has been stored in the recommended temperature and humidity conditions. See “Copy Paper”, About This Machine.
Contact your service representative.
Toner”.
Place originals correctly. See “Plac­ing Originals”, Copy Reference.
Select the proper paper size.
14
White lines appear. The exposure glass or scanning
glass is dirty.
Copies are blank.
A moiré pattern is pro­duced on copies.
Black spots appear on the copy of a photo­graphic print.
The original is not placed correctly.
Your original has a dot pattern image or many lines.
Because of high humidity, the photographic print has stuck to the exposure glass.
Clean them. See p.97 “Maintain­ing Your Machine”.
When using the exposure glass, place originals face down. When using the ADF or ARDF, place them face up.
Place the original on the exposure glass at a slight angle.
Place the print on the exposure glass in either of the following ways:
• Place an OHP transparency on the exposure glass, and then place the print on top of the OHP transparency.
• Place the print on the expo­sure glass, and then place two or three sheets of white paper on top of it. Leave the expo­sure glass cover, ADF or ARDF open when copying.

When You Cannot Make Copies As Wanted

When You Cannot Make Copies As Wanted
This section describes causes and remedies when copy results are not as expected.
Basic
Problem Cause Solution
Misfeeds occur frequently.
Misfeeds occur frequently.
Misfeeds occur frequently.
Misfeeds occur frequently.
Misfeeds occur frequently.
Copy paper becomes creased.
The number of sheets loaded ex­ceeds the capacity of the machine.
The paper is damp.
The paper is too thick or too thin.
The copy paper is wrinkled or has been folded/creased.
Printed paper is used.
The paper is damp.
2
Load paper only as high as the upper limit markings on the side fences of the paper tray or bypass tray. See “Copy Paper”, About This Machine.
Use paper that has been stored in the recommended temperature and humidity condition. See “Copy Pa­per”, About This Machine.
Use recommended paper. See “Copy Paper”, About This Machine.
Use recommended paper. Use pa­per that has been stored in the recommended temperature and humidity condition. See “Copy Paper”, About This Machine.
Use recommended paper. Do not re­use copy paper that has been already copied or printed onto. See “Copy Paper”, About This Machine.
Use paper that has been stored in the recommended temperature and humidity condition. See “Copy Pa­per”, About This Machine.
Copy paper becomes creased.
You cannot combine several functions.
Print is slanted. The side fences in the paper tray
Print is slanted. The paper is feeding in at a slant. Load the paper correctly. See p.65
Print is slanted. The machine's cover is open. Make sure the right and lower
The paper is too thin.
Selected functions cannot be used together.
is not locked.
Use recommended paper. See “Copy Paper”, About This Machine.
Check the combination of func­tions and make the settings again. See “Combination Chart”, Copy Reference.
Make sure the side fence is locked. See p.71 “Changing the Paper Size”.
“Loading Paper”.
right covers are properly closed.
15
Troubleshooting When Using the Copy Function
Edit
Problem Cause Solution
2
When using the Duplex Margin function, parts of the original image are not copied.
When using the Duplex Margin function, parts of the original image are not copied.
Combine
Problem Cause Solution
When using Combine, parts of the image are not copied.
When using Combine, parts of the image are not copied.
You set a wide erased margin. Set a narrower margin with User
Tools. You can set the width be­tween 0 - 50 mm (0" - 2").
See “Copier Features”, General Settings Guide.
There is a lack of margin space on the opposite side of the binding position.
You specified a reproduction ra­tio that does not match the sizes of your originals and copy paper.
Your originals are not identical in size and direction.
Set a narrower margin with User Tools. You can set the width be­tween 0 - 50 mm (0" - 2").
See “Copier Features”, General Settings Guide.
When you specify a reproduction ratio using the Manual Paper Se­lect function, make sure that the ratio matches your originals and the copy paper.
(Select the correct reproduction ratio before using the Combine function.)
Use originals that are identical in size and direction.
16
Copies are not in cor­rect order.
You placed the originals in the in­correct order.
When placing a stack of originals in the ADF or ARDF, the last page should be on the bottom.
If you place an original on the ex­posure glass, start with the first page to be copied.
Duplex (Type 2 only)
Problem Cause Solution
When You Cannot Make Copies As Wanted
Cannot print in duplex mode.
Cannot print in duplex mode.
Cannot print in duplex mode.
Copies are not in du­plex order.
When using Duplex, copy is made Top to Bottom even though [Top to Top] is selected.
Parts of the original im­age are not copied.
You may have loaded paper on the bypass tray.
You have loaded paper exceeding 90 g/m
You have selected a tray that is set to [Off] for duplex printing in
[Tray Paper Settings] under [System Settings].
You placed the originals in the in­correct order.
You placed the originals in the wrong orientation.
The margin is too wide.
2
.
Remove paper loaded on the by­pass tray. Load paper in Tray 1 - 4.
Change the paper.
Select a paper tray in [Tray Paper Settings] under [System Settings], and then press [OK]. Then, select
[No Display (Plain Paper)] or [Recy­cled Paper] for Paper Type, press
[Duplex], and then select [On]. See “Tray Paper Settings”, General Settings Guide.
When placing a stack of originals in the ADF or ARDF, the last page should be on the bottom.
If you place an original on the ex­posure glass, start with the first page to be copied.
Place the original in the correct orientation. See “Original Orien­tation”, Copy Reference.
Set a narrower margin with User Tools. See “User Tools Menu (Copi­er Features)”, Copy Reference.
2

When Memory Is Full

This section describes likely causes of and possible solutions for problems relat­ed to full memory.
Message Cause Solution
Press [Resume] to scan and copy remaining orig­inals.
The machine checks if the remain­ing originals should be copied, af­ter the scanned original has been printed.
To continue copying, remove all copies, and then press [Resume]. To stop copying, press [Stop].
17
2
Troubleshooting When Using the Copy Function
18
3. Troubleshooting When
Using the Facsimile Function
This chapter describes likely causes of and possible solutions for facsimile func­tion problems.

Adjusting the Volume

The following describes how to adjust the volume.
You can change the volume of the following sounds that the machine makes.
On Hook Mode
Heard when the {On Hook Dial} key is pressed.
At Transmission
Heard when immediate transmission is performed.
At Reception
Heard when the machine receives a document.
At Dialing
Heard after pressing the {Start} key, until the line connects to the destination.
At Printing
Heard when a received document is printed.
A Press the {User Tools/Counter} key.
ASB027S
B Select [Fax Features] using {U} or {T}, and then press the {OK} key.
19
3
Troubleshooting When Using the Facsimile Function
C Select [General Settings/Adjust] using {U} or {T}, and then press the {OK} key.
D Select [Adjust Sound Volume] using {U} or {T}, and then press the {OK} key.
E Select the item you want to adjust using {U} or {T}, and then press the
{OK} key.
F Select the volume using {W} or {V}, and then press the {OK} key.
Press the {Escape} key to cancel the setting and the display returns to that of step
.
E
G Press the {User Tools/Counter} key.
ASB027S
The standby display appears.
20
Adjusting the Volume
Note
You can also adjust the On Hook volume when you press the {On Hook Di-
al} key. See “On Hook Dial”, Facsimile Reference.
If the extended security function prevents you from changing this setting,
contact the administrator.
You can set the volume level to between 0 and 7.
3
21
Troubleshooting When Using the Facsimile Function

When a Message Is Displayed

This section describes the machine's main messages. If other messages appear, follow their instructions.
Message Cause Solution
3
Error occurred, and trans. was cancelled.
Put original back, check it and press Start key.
Cannot detect original size. Place original again, then press Start key.
LFunc. Problems
Data will be initialized.
Memory is full. Scanning will be stopped and only scanned page(s) will be stored.
A document jam occurred during Immediate Transmission. There may be a problem with the ma­chine or the telephone line (for ex­ample, noise or cross talk).
Original jammed during Memory Transmission.
The machine failed to detect the size of the original.
There is a problem with the fax. Record the code number shown
The memory is full. If you press [Exit], the machine re-
Press [Exit], and then resend the pages that have not been sent.
If the error reoccurs frequently, contact your service representative.
Place originals that have not been scanned on the exposure glass, ADF or ARDF again.
Place original again, and then press the {Start} key.
in the display and contact your service representative.
Other functions can be used.
turns to standby mode and starts transmitting the pages that have been stored.
22
Cannot send fax as scanner is in use by another function.
Updating the settings... Re­select dest./func­tions after up­date finishes.
The machine is scanning an origi­nal under another function.
The destination list is being up­dated from the network using SmartDeviceMonitor for Admin or Web Image Monitor.
Before sending the fax, cancel the current scan job under the other function. To do this, press the {Clear/Stop} key on the control panel to display the message
Clear/Stop key was
pressed. Stop scan­ning?
Wait until the message disap­pears. Do not switch off the pow­er while this message is displayed.
”, and then press [Stop].
When a Message Is Displayed
Message Cause Solution
Updating desti­nation list. Re­select destination(s) or sender's name later.
You do not have privileges to use this func­tion.
Authentication failed.
Authentication failed.
Connection with LDAP server has failed. Check the server sta­tus.
The destination list is being up­dated from the network using SmartDeviceMonitor for Admin or Web Image Monitor.
Use of this function is restricted. Contact the administrator.
Wrong login user name or password.
Authentication is not possible from this machine.
A network error has occurred and connection has failed.
Wait until the message disap­pears. Do not switch off the pow­er while this message is displayed. Depending on the number of destinations to be up­dated, there may be some delay before you can resume operation. Operations are not possible while this message is displayed.
Confirm correct login user name or password.
Contact the administrator.
Try the operation once more. If the message is still shown, the network may be crowded. Check the information of [System Set- tings]. See “Administrator Tools”, General Settings Guide.
3
LDAP server au­th. has failed. Check the set­tings.
Exceeded max. number of search results which can be dis­played. Max.: nnn
(A figure is placed at n.)
LDAP server search timed out. Check the server status.
Specified group contains some invalid dest. Do you want to se­lect only valid dest.?
The entered user name or pass­word does not match that speci­fied for LDAP server authentication.
The number of search results has exceeded the maximum number of items that can be displayed.
A network error has occurred and connection has failed.
The specified group contains some destinations for sending by e-mail and some destinations for sending by Scan to Folder.
Make settings correctly for the user name and the password for LDAP server authentication.
Search again after changing the search conditions.
Try the operation once more. If the message is still shown, the network may be crowded. Check the information of [System Set- tings]. See “Administrator Tools”, General Settings Guide.
To select destinations for sending by e-mail, press [Select] for the message displayed on the e-mail screen. To select destination for sending by Scan to Folder, press [Select] for the message displayed on the Scan to Folder screen.
23
Troubleshooting When Using the Facsimile Function
Message Cause Solution
3
Sender's name is not selected. Specify send­er's name.
Check whether there are any network prob­lems.
{13-10}
Check whether there are any network prob­lems.
{13-11}
Check whether there are any network prob­lems.
{13-17}
The sender has not been specified.
The alias telephone number you entered is already registered on the gatekeeper by another device.
Cannot access gatekeeper. • Use your Web Image Monitor
Registering of user name is reject­ed by the SIP server.
A sender's name should be speci­fied before sending e-mail. Send e-mail after specifying the send­er's name.
• Check the alias telephone number is correctly pro­grammed using the Web Im­age Monitor. See the Web Image Monitor's Help.
• Contact your network admin­istrator.
to check the gatekeeper ad­dress is correctly pro­grammed. See the Web Image Monitor's Help.
• Contact your network admin­istrator.
• Use your Web Image Monitor to check the SIP server ad­dress and user name are cor­rectly programmed. See the Web Image Monitor's Help.
• Contact your network admin­istrator.
Check whether there are any network prob­lems.
{13-18}
Cannot access the SIP server. • Use your Web Image Monitor
to check the SIP server ad­dress is correctly pro­grammed. See the Web Image Monitor's Help.
• Contact your network admin­istrator.
24
When a Message Is Displayed
Message Cause Solution
Check whether there are any network prob­lems.
{14-01}
Cannot find the DNS server, SMTP server or folder for forwarding.
• Check that the DNS server IPv4 address is correctly pro­grammed using Web Image Monitor. See the Web Image Monitor's Help.
• Check that the host name or IPv4 address of the SMTP server is correctly pro­grammed using Web Image Monitor. See the Web Image Monitor's Help.
• Check that the SMTP server is correctly programmed using Web Image Monitor. See the Web Image Monitor's Help.
• Check that the folder for transfer is correctly specified.
• Check that the computer in which the folder for transfer is specified is operating correctly.
• Check that the LAN cable is cor­rectly connected to the machine.
• Check the network connection and radio wave status.
• Contact your network admin­istrator.
3
25
Troubleshooting When Using the Facsimile Function
Message Cause Solution
3
Check whether there are any network prob­lems.
{14-09}
E-mail transmission was refused by SMTP authentication, POP be­fore SMTP authentication or login authentication of the computer in which the folder for forwarding is specified.
• Check that the user name and password for SMTP authenti­cation or POP before SMTP authentication are correctly programmed from [File Trans- fer] under [System Settings]. See “File Transfer”, General Settings Guide. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help.
• Check that the user name and password of the E-mail Ac­count are correctly pro­grammed from [File Transfer] under [System Settings]. See “File Transfer”, General Set­tings Guide. You can also use the Web Image Monitor for confirmation. See the Web Im­age Monitor's Help.
• Check that the user ID and password for the computer in which the folder for forward­ing is specified are correctly programmed.
• Check that the folder for for­warding is correctly specified.
• Check that the computer in which the folder for forwarding is specified is correctly operated.
• Contact the administrator.
26
Check whether there are any network prob­lems.
{14-33}
Check whether there are any network prob­lems.
{15-01}
No machine e-mail address is programmed.
No POP3/IMAP4 server address is programmed.
• Check that the machine's e­mail address is correctly pro­grammed from [File Transfer] under [System Settings]. See “File Transfer”, General Set­tings Guide. You can also use the Web Image Monitor for confirmation. See the Web Im­age Monitor's Help.
• Contact the administrator.
• Check that the host name or IPv4 address of the POP3/IMAP4 server is cor­rectly programmed using the Web Image Monitor. See the Web Image Monitor's Help.
• Contact the administrator.
When a Message Is Displayed
Message Cause Solution
Check whether there are any network prob­lems.
{15-02}
Check whether there are any network prob­lems.
{15-03}
Check whether there are any network prob­lems.
{15-11}
Cannot log on to the POP3/IMAP4 server.
No machine e-mail address is programmed.
Cannot find the DNS server or POP3/IMAP4 server.
• Check that the user name and password of the E-mail Ac­count are correctly pro­grammed using [File Transfer] under [System Settings]. See “File Transfer”, General Set­tings Guide. You can also use the Web Image Monitor for confirmation. See the Web Im­age Monitor's Help.
• Contact your network admin­istrator.
• Check that the machine's e­mail address is correctly pro­grammed using [File Transfer] under [System Settings]. See “File Transfer”, General Set­tings Guide. You can also use the Web Image Monitor for confirmation. See the Web Im­age Monitor's Help.
• Contact your network admin­istrator.
• Check that the DNS server IPv4 address is correctly pro­grammed using Web Image Monitor. See the Web Image Monitor's Help.
• Check that the POP3/IMAP4 server is correctly pro­grammed using Web Image Monitor. See the Web Image Monitor's Help.
• Check the network connection and radio wave status.
• Check that the LAN cable is cor­rectly connected to the machine.
• Contact your network admin­istrator.
3
27
Troubleshooting When Using the Facsimile Function
Message Cause Solution
3
Check whether there are any network prob­lems.
{15-12}
Cannot log on to the POP3/IMAP4 server.
• Check that the user name and password of the E-mail Ac­count are correctly pro­grammed from [File Transfer] under [System Settings]. See “File Transfer”, General Set­tings Guide. You can also use the Web Image Monitor for confirmation. See the Web Im­age Monitor's Help.
• Check that the user name and password for POP before SMTP authentication are cor­rectly programmed from [File
Transfer] under [System Set­tings]. See “File Transfer”,
General Settings Guide. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help.
• Contact your network admin­istrator.
Note
If “Check whether there are any network problems.” appears, the ma-
chine is not correctly connected to the network or the settings of the machine are not correct. If you do not need to connect the machine to the network, you can specify the setting so this message is not displayed, and then the {Facsim- ile} key no longer lights. See “Parameter Setting”, General Settings Guide. If you reconnect the machine to the network, be sure to set “Display” with User Parameters. Otherwise, you cannot check the status of the network connection.
If the paper tray runs out of paper, “
[Exit].
” appears on the display, add more paper. If there is paper left in the
Out of paper. Load it, then press
other trays, you can receive documents as usual, even if the message appears on the display. You can turn this function on or off with “Parameter Setting”. See “Parameter Setting”, General Settings Guide.
28

When You Cannot Send or Receive Fax Messages As Wanted

When You Cannot Send or Receive Fax Messages As Wanted
This section describes likely causes of and possible solutions for transmission and reception-related problems.
Transmission/Reception
Problem Cause Solution
Both transmission and reception are impossible.
Both transmission and reception are impossible.
Transmission
Problem Cause Solution
Document appears blank at the other end.
Transmission failed due to a “maximum e­mail size” error.
When using On Hook Dial or Manual Dial,
Receiving...
” appears and transmis­sion is not allowed.
The modular cable may be dis­connected.
The terminal adaptor setting is in­correct.
The original was placed upside down.
The size of the Internet fax docu­ment exceeds the maximum e­mail size specified on the machine.
If the machine fails to detect the size of the original when the {Start} key is pressed, it performs a receiving operation.
Make sure that the modular cable is correctly connected. See “Con­necting the Machine to a Tele­phone Line and Telephone”, General Settings Guide.
Check the setting.
Place it correctly. See “Placing Originals”, Facsimile Reference.
Set [Maximum E-mail Size] under [E- mail Settings] to [Off], or set the maximum e-mail size to a larger value. Then, re-send the docu­ment. See “E-mail Settings”, Gen­eral Settings Guide.
Press [Original Size:], select the scanning area, and then resend the document. If you use On Hook Dial or Manual Dial fre­quently, it is recommended that you set “Receive documents by pressing the {Start} key when originals are not set.” to “Off” in User Parameters. If this is set to “Off”, when using Manual Dial, you cannot receive by pressing the {Start} key. See “Parameter Setting”, General Settings Guide.
3
LAN-Fax Driver does not work.
LAN-Fax Driver does not work.
The entered login user name, password, or driver encryption key is incorrect.
A high security level is set by the extended security function.
Check your login user name, password, or driver encryption key, and enter them correctly. Contact the administrator.
Contact the administrator.
29
Troubleshooting When Using the Facsimile Function
Problem Cause Solution
3
Cannot cancel a Memo­ry Transmission.
Cannot cancel a Memo­ry Transmission.
Cannot cancel an Im­mediate Transmission.
Cannot cancel Internet Fax transmission.
Although a group spec­ification was set for the following, reception was not possible.
Forwarding, Forward­ing of Special Sender, Email TX Result, rout­ing email received via SMTP.
The document is being scanned. Press the {Clear/Stop} key. See
“Canceling a Transmission”, Fac­simile Reference.
The document is being sent or it is in standby.
-Press the {Clear/Stop} key. See
-Press the {Clear/Stop} key. See
The number of specified destina­tions exceeds the maximum num­ber that can be specified as a group.
Press the {Clear/Stop} key. See “Canceling a Transmission”, Fac­simile Reference.
“Canceling a Transmission”, Fac­simile Reference.
“Canceling a Transmission”, Fac­simile Reference.
Canceling Internet Fax transmis­sion is possible only during scan­ning. It is impossible during communication.
A maximum of 100 parties can be specified for a group. Check if there are over the specified num­bers registered in the address book. If a group was registered in another group, transmission is canceled but an error message does not appear. See “Registering Names to a Group”, General Set­tings Guide.
30
Reception
Problem Cause Solution
The machine failed to print received fax doc­uments.
The machine failed to print received fax doc­uments.
Reception is impossi­ble, but transmission is possible.
Reception is possible, but transmission is impossible.
Transmission is possible, but reception is impossible.
If this happened when the Re­ceive File indicator was lit, the pa­per or toner might have run out, making printing impossible.
When the B Load Paper indica­tor is lit.
The toner has run out. Replace the toner bottle. See p.85
The terminal adaptor setting is in­correct.
The terminal adaptor setting is in­correct.
• Load paper into the paper tray.
•Add toner.
See “Substitute Reception”, Fac­simile Reference.
Load paper into the paper tray. See p.65 “Loading Paper”.
“Replacing Toner”.
Check the setting.
Check the setting.
Printing
Problem Cause Solution
When You Cannot Send or Receive Fax Messages As Wanted
Print is slanted. The tray's side fences may not be
locked.
Print is slanted. The paper is fed in at a slant. Load the paper correctly. See p.65
Print is slanted. The machine's cover is open. Make sure the right and lower
Misfeeds occur frequently.
Misfeeds occur frequently.
Misfeeds occur frequently.
Misfeeds occur frequently.
The number of sheets loaded ex­ceeds the capacity of the machine.
The paper is damp.
The paper is too thick or too thin.
The copy paper is wrinkled or has been folded/creased.
Check the side fences are locked. See p.71 “Changing the Paper Size”.
“Loading Paper”.
right covers are properly closed.
Load paper only as high as the upper limit markings on the side fences of the paper tray or bypass tray. See “Copy Paper”, About This Machine.
Use paper that has been stored in the recommended temperature and humidity condition. See “Copy Pa­per”, About This Machine.
Use recommended paper. See “Copy Paper”, About This Machine.
Use recommended paper. Use pa­per that has been stored in the recommended temperature and humidity condition. See “Copy Paper”, About This Machine.
3
Copy paper becomes creased.
Copy paper becomes creased.
Copy paper becomes creased.
Printed images contain blots or are patchy.
Printed images contain blots or are patchy.
Printed paper is used. Use recommended paper. Do not
reuse copy paper that has been al­ready printed onto. See “Copy Paper”, About This Machine.
The paper is damp.
The paper is too thin.
The machine is not on a level surface.
The paper is creased, curled, or has blemishes.
Use paper that has been stored in the recommended temperature and humidity condition. See “Copy Pa­per”, About This Machine.
Use recommended paper. See “Copy Paper”, About This Machine.
The machine must be placed on a stable and level surface.
Check the environment of loca­tion to select an appropriate loca­tion. See p.93 “Where to Put Your Machine”.
Straighten the paper if curled. Re­place it if wrinkled or damaged. See “Copy Paper”, About This Machine.
31
Troubleshooting When Using the Facsimile Function
Problem Cause Solution
3
The image is too dark or too light.
The image is too dark or too light.
Background of received images appears dirty. Images from the back of the page appear.
Printed or sent images are spotty.
Received image is too light.
Received image is too light.
The correct paper type settings are not made.
Using toner bottles not recom­mended by the supplier or refill­ing the toner bottle may degrade the print quality or cause a mal­function.
Image density is too dark. Adjust scan density. See “Image
The exposure glass, ADF or ARDF is dirty.
When using moist, rough, or pro­cessed paper, areas of print may not be fully reproduced.
The paper is damp.
Check the paper loaded on the paper tray or bypass tray matches the paper type set on the display panel. See “Copy Paper”, About This Machine.
Use only toner bottles recom­mended by the supplier.
Density (Contrast)”, Facsimile Reference.
Clean them. See p.97 “Maintain­ing Your Machine”.
Only use recommended paper. See “Copy Paper”, About This Machine.
Use paper that has been stored in the recommended temperature and humidity condition. See “Copy Pa­per”, About This Machine.
Received image is too light.
Received image is too light.
Other fax machine's name is not correctly printed or displayed.
• The image density has been set too low.
• The original of the transmitted fax was printed on paper that is too thin.
When the D Add Toner indicator is lit, toner is beginning to run out.
When a destination is pro­grammed in the Address Book using SmartDeviceMonitor for Admin or Web Image Monitor, in some languages, the pro­grammed destination may not be printed or displayed correctly.
• Increase the scanning density. See “Image Density (Con­trast)”, Facsimile Reference.
• Ask the sender to reprint the original on thicker paper and fax it again.
Replace the toner bottle soon. See p.85 “Replacing Toner”.
Use ASCII characters (for exam­ple: a-z, 0- 9).
32
Others
Problem Cause Solution
When You Cannot Send or Receive Fax Messages As Wanted
All fax documents stored in memory have been lost. Those docu­ments include ones stored through Memory Transmission/Recep­tion, Memory Lock, and Substitute Reception.
The following func­tions are not available: Forwarding, routing email received via SMTP.
All fax documents are lost from memory if the machine remains unpowered for approximately 12 hours or longer.
This function is made unavailable by the enhanced security function.
If any documents have been lost for this reason, a Power Failure Report is automatically printed when the machine is turned on. If fax documents stored for Memo­ry Transmission have been lost, check the destinations and resend the documents. If fax documents received through Memory, Mem­ory Lock or Substitute Reception have been lost, ask the senders to resend the documents. See p.35 “Turning Off the Main Power / In the Event of Power Failure”.
Contact the administrator.

When Memory Is Full

This section describes likely causes of and possible solutions for problems relat­ed to full memory.
3
Message Cause Solution
Exceeded max. memory capacity. Do you want to send the scanned data?
The memory is full. If you press [Exit], the machine re-
turns to standby mode and starts transmitting the stored pages.
33
3
Troubleshooting When Using the Facsimile Function

When an Error Report Is Printed

An Error Report is printed if a document cannot be successfully sent or received.
Possible causes include a problem with the machine or noise on the telephone line. If an error occurs during transmission, resend the original.
If an error occurs during reception, ask the sender to resend the document.
Note
If an error happens frequently, contact your service representative.
The “Page” column gives the total number of pages. The “Page not sent” or
“Page not received” column gives the number of pages not sent or received successfully.
You can display a destination with the User Parameters. See “Parameter Set-
ting”, General Settings Guide.
You can display a sender name with the User Parameters. See “Parameter Set-
ting”, General Settings Guide.
34

Turning Off the Main Power / In the Event of Power Failure

R
Turning Off the Main Power / In the Event of Power Failure
This section describes the machine status when the power is turned off or if the power fails.
CAUTION:
When you disconnect the power plug from the wall outlet, always pull the plug (not the cable).
Important
Do not turn off the main power switch while the power indicator is lit or
blinking. If you do, the memory may be damaged and failure could result.
Turn off the main power switch before pulling out the plug. If you pull out
the plug with the switch on, the memory may be damaged and failure could result.
Make sure that 100% is shown on the display before you unplug the machine.
If a lower value is shown, some data is currently present in memory.
Right after a power failure, the internal battery needs to be sufficiently re-
charged to guard against future data loss. Keep the machine plugged in and the main power switch on for about 5 days after the power loss.
Even if the main power switch is turned off, the contents of the machine memory (for example, programmed numbers) will not be lost. However, if power is lost for about 12 hours because the main power switch is turned off, there is a power cut, or the power cord is removed, contents of the Fax memory are lost. Lost items will include any fax documents stored in memory using Memory Trans­mission/Reception, Memory Lock, or Substitute Reception.
If a file was deleted from memory, a Power Failure Report is automatically print­ed as soon as the power is restored.
This report can be used to identify lost files. If a document stored for Memory Transmission was lost, resend it. If a document received by Memory Reception or Substitute Reception was lost, ask the sender to resend it.
3
RDS (Remote Diagnostic System)
If the machine has a problem, a service representative can perform various settings over the telephone line from the service station. If you want to use this function, change the User Parameter. See “Parameter Setting”, General Settings Guide.
35
Troubleshooting When Using the Facsimile Function

When an Error Occurs Using Internet Fax

This section describes reports that the machine sends if an Internet Fax error occurs.

Error Mail Notification

The machine sends the Error Mail Notification to the sender when it is unable to successfully receive a particular e-mail message. A “cc” of this notification is also sent to the administrator's e-mail address when one is specified.
3
Note
You can select to send Error Mail Notification with User Parameters. See “Pa-
rameter Setting”, General Settings Guide.
If Error Mail Notification cannot be sent, the Error Report (E-Mail) is printed
by the machine.
If an error occurs when e-mail is received via SMTP, the SMTP server sends
error e-mail to the originator of the document.

Error Report (E-Mail)

The Error Report (E-Mail) is printed by the machine when it is unable to send an Error Mail Notification.

Server-Generated Error E-mail

The transmitting server sends this error e-mail to the originator of e-mail that cannot be transmitted successfully (due to reasons such as specifying an incor­rect e-mail address).
Note
After server-generated error e-mail is printed, the first page of the sent docu-
ment is printed.
36
4. Troubleshooting When
Using the Printer Function
This chapter describes likely causes of and possible solutions for printer function problems.

When a Message Is Displayed during Installation of the Printer Driver

This section describes what to do if a message appears when installing the print­er driver.
The message number 58 or 34 indicates that the printer driver cannot be installed using Auto Run. Install the printer driver using [Add Printer] or [Install Printer].

Windows 95/98/Me, Windows 2000 or Windows NT 4.0

This section describes the procedure under Windows 95/98/Me, Windows 2000 or Windows NT 4.0.
A On the [Start] menu, point to [Settings], and then click [Printers]. B Double-click the Add Printer icon. C Follow the instructions in Add Printer Wizard.
If the printer driver is on a CD-ROM, the location of the RPCS printer driver is either\DRIVERS\RPCS\WIN9X_ME, or \DRIVERS\RPCS\WIN2K_XP. If the installer starts, click [Cancel] to quit.

Windows XP Professional or Windows Server 2003

This section describes the procedure under Windows XP Professional or Win­dows Server 2003.
A On the [Start] menu, click [Printers and Faxes]. B Click [Add a printer]. C Follow the instructions in Add Printer Wizard.
If the printer driver is on a CD-ROM, the location of the RPCS printer driver is \DRIVERS\RPCS\WIN2K_XP. If the installer starts, click [Cancel] to quit.
37
4
Troubleshooting When Using the Printer Function

Windows XP Home Edition

This section describes the procedure under Windows XP Home Edition.
A On the [Start] menu, click [Printers and Faxes]. B Click [Add a Printer]. C Follow the instructions in Add Printer Wizard.
If the printer driver is on a CD-ROM, the location of the RPCS printer driver is \DRIVERS\RPCS\WIN2K_XP. If the installer starts, click [Cancel] to quit.
38

When a Message Is Displayed

When a Message Is Displayed
This section describes the principal messages that appear on the display panel. If a message not described here appears, act according to the message.
Reference
Before turning the main power off, see “Turning On the Power”, About This Machine.

Status Messages

This section describes the machine status messages.
Message Status
Ready
Printing...
Waiting...
Offline
Please wait.
Resetting Job...
Setting change...
Hex Dump Mode

Alert Messages

This is the default ready message. The machine is ready for use. No action is required.
The machine is printing. Wait a while.
The machine is waiting for the next data to print. Wait a while.
The machine is offline. To start printing, switch the ma­chine online by pressing the {Online} Key.
This message may appear for a few seconds. It means the machine is initializing or executing maintenance opera­tions. Wait a while.
The machine is resetting the print job. Wait until “
Ready” appears on the display panel.
The machine settings are being changed. Wait a while.
In Hex Dump mode, the machine prints received data in hexadecimal format. Turn off the machine after printing, and then turn back on. Hex Dump mode is used for ad­vanced troubleshooting.
4
This section describes the machine alert messages.
Message Cause Solution
Problem:Wire­less card
Problem:Wire­less board
An error may have occurred in the IEEE 802.11b card.
An error may have occurred in the IEEE 802.11b board.
Turn off the main power switch, and back on again. If the message appears again, contact your sales or service representative.
Turn off the main power switch, and back on again. If the message appears again, contact your sales or service representative.
39
Troubleshooting When Using the Printer Function
Message Cause Solution
4
Paper Tray is in use.
Tray # Error
USB Error
Duplex mode is in off position for Tray #
Ethernet Board Error
NV-RAM Error
The specified paper tray is in use by another function, such as the copier function.
An error has occurred with the paper tray.
# indicates the tray number.
An error has occurred in the USB interface.
The selected paper tray has not been configured for duplex printing.
# indicates the tray number.
An error has occurred in the Ethernet board.
An error has occurred in the machine.
Wait until the other function has finished using the specified paper tray.
Press [JobReset] to change the pa­per tray settings, or press [Form- Feed] to select another paper tray and print using that.
Turn off the main power switch, and back on again. If the message appears again, contact your sales or service representative.
Press [JobReset] to change the pa­per tray settings or do single-sid­ed printing.
For details about the tray settings, see General Settings Guide.
Turn off the main power switch, and back on again. If the message appears again, contact your sales or service representative.
Turn off the main power switch, and back on again. If the message appears again, call your sales or service representative.
Authentication failed.
Parallel I/F Er­ror
Printer Font Er­ror.
Memory Overflow
• The login user name or pass­word entered is incorrect.
• The machine currently cannot perform authentication.
An error has occurred in the par­allel interface board.
An error has occurred in the font settings.
Maximum capacity of PCL or PostScript 3 list display has been exceeded.
• Check your login user name and password.
• Contact the administrator.
Contact your service representative.
Turn off the main power switch, and back on again. If the message appears again, contact your sales or service representative.
Reduce the value of [Resolution] in
[
the printer driver, or select
]
in [Memory Usage] under [Sys-
ority
]
(see “Printer Features”,
tem
General Settings Guide). If this message continues to appear after taking these steps, decrease the number of files sent to the machine.
Font Pri-
40
When a Message Is Displayed

Printing the Error Log

If files could not be printed due to printing errors, print the error log to identify the problem.
A Press the {User Tools/Counter} key.
ASB027S
B Select [Printer Features] using {U} or {T}, and then press the {OK} key.
4
C Select [List/Test Print] using {U} or {T}, and then press the {OK} key.
D Select [Error Log] using {U} or {T}, and then press the {OK} key.
An error log is printed.
Note
The most recent 30 errors are stored in the error log. If a new error is added
when there are 30 errors already stored, the earliest error is deleted. You can check any of these print jobs for error log information.
If the main power switch is turned off, the log is deleted.
41
Troubleshooting When Using the Printer Function

When You Cannot Print

Use the following procedures if printing does not start even after performing [Print].
Problem Cause Solution
Printing does not start. The power is off. Check the cable is securely
plugged into the power outlet and the machine. Turn on the main power switch.
Printing does not start. The machine is set to “Offline”. Press the {Online} key.
4
Printing does not start. The cause is displayed on the dis-
play panel.
Printing does not start. The interface cable was connected
after the machine was turned on.
Printing does not start. The interface cable is not connect-
ed correctly.
Printing does not start. The appropriate interface cable is
not used.
Printing does not start. If an extended wireless LAN is
used, failure to print might result from a weak wireless signal.
Check the error message or warn­ing status on the display panel and take the required action. See p.39 “When a Message Is Dis­played”.
Connect the interface cable before turning on the machine.
Connect the interface cable se­curely. If it has a fastener, fasten that securely as well. See “Con­necting to the Interfaces”, Gener­al Settings Guide.
The type of interface cable you should use depends on the com­puter. Be sure to use the correct one. If the cable is damaged or worn, replace it. See “Connecting to the Interfaces”, General Set­tings Guide.
To check signal status, press the {User Tools/Counter} key, and then select [System Settings] using {U} or {T}. On [Interface Settings], se­lect [IEEE 802.11b], and then press
[Wireless LAN Signal] using {U} or {T}. If signal quality is poor,
move the machine to a location where radio waves can pass or re­move objects that might cause in­terference. (You can check signal status only when using wireless LAN in infrastructure mode.)
42
Printing does not start. If the machine is operating in an
extended wireless LAN, the SSID settings are incorrect.
Check using the machine's dis­play panel that the SSID is cor­rectly set. See “Network Settings”, General Settings Guide.
When You Cannot Print
Problem Cause Solution
Printing does not start. If the machine is operating in an
extended wireless LAN, the re­ceiver's MAC address may be preventing communication with the access point.
Printing does not start. The extended wireless LAN has
not started.
Printing does not start.
Printing does not start.
The Data In indicator does not blink or light up.
Advanced encryption has been set using the Extended Security function.
The login user name, password, or driver encryption key is invalid.
If the Data In indicator is unlit or not flashing even after perform­ing [Print], the machine has not re­ceived the data.
Check access point settings when in infrastructure mode. Depending on the access point, client access may be limited by MAC address.
Also, check there are no problems in transmission between access point and wired clients, and between ac­cess point and wireless clients.
Confirm the orange LED is lit, and the green LED is lit or blinks during transmission.
Check the settings of the Extended Se­curity function with the administrator.
Check the login user name, password, or driver encryption key is correct.
• When the machine is connect­ed to a computer via a cable, check the computer print port settings are correct. For how to check the print port, see “Confirming the Connection Method”, Printer Reference.
• When it is networked with a com­puter, contact the administrator.
4
The status indicator of the machine is red.
Updating the destina­tion list. Reselect desti­nation(s) or sender's name later.
[List/Test Print] is dis­abled.
Printing does not start when using extended wireless LAN in Ad­hoc mode.
The cause is displayed on the dis­play of the control panel.
The destination list is being up­dated from the network using SmartDeviceMonitor for Admin or Web Image Monitor.
A mechanical error might have occurred.
Correct communication mode is not set.
Check the error message on the display panel and take required action. See p.39 “When a Message Is Displayed”.
Wait until the message disap­pears. Do not switch off the pow­er while this message is displayed. Depending on the number of destinations to be up­dated, there may be some delay before you can resume operation. Operations are not possible while this message is displayed.
Contact your service representa­tive. See “List/Test Print”, Gener­al Settings Guide.
Turn the main power off and back on. See “Turning On the Power”, About This Machine.
Or, change the settings in [Net-
]
under [Interface Settings] of
work
[
System Settings]. See “Network
Settings”, General Settings Guide.
If the printing does not start, contact your service representative.
43
4
Troubleshooting When Using the Printer Function
When the machine is connected to the computer using the interface cable
The following shows how to check the print port when the Data In indicator does not light up or blink. Check if the print port setting is correct. When it is connected using a parallel interface, connect it to LPT1 or LPT2. For Windows 95/98/Me
A Click the [Start] button, point to [Settings], and then click [Printers].
B Click the icon of the machine. On the [File] menu, click [Properties].
C Click the [Details] tab.
D In the [Print to the following port:] list, confirm the correct port is selected.
For Windows 2000 or Windows NT 4.0
A Click the [Start] button, point to [Settings], and then click [Printers].
B Click the icon of the machine. On the [File] menu, click [Properties].
C Click the [Ports] tab.
D In the [Print to the following port(s)] list, confirm the correct port is selected.
For Windows XP Professional or Windows Server 2003
A Click the [Start] button, and then click [Printers and Faxes].
B Click the icon of the machine. On the [File] menu, click [Properties].
C Click the [Ports] tab.
D In the [Print to the following port(s)] list, confirm the correct port is selected.
For Windows XP Home Edition
A Click the [Start] button, and then click [Control Panel].
B Click [Printers and Other Hardware].
C Click [Printers and Faxes].
D Click the icon of the machine. On the [File] menu, click [Properties].
E Click the [Ports] tab.
F In the [Print to the following port(s)] list, confirm the correct port is selected.
44

Other Printing Problems

Other Printing Problems
This section describes likely causes of and possible solutions for problems that can occur when printing from a computer.
Problem Cause Solution
The print on the entire page is faded.
The print on the entire page is faded.
The print on the entire page is faded.
Printed images contain blots or are patchy.
Printed images contain blots or are patchy.
Printed images contain blots or are patchy.
The paper is damp.
The paper is un­suitable.
On the printer driver, under
[Print Quality], [Level Color] is
checked.
Settings for thick paper have not been made when printing on thick paper.
Printing on coarse paper or treated paper can result in faint print image.
The paper is damp.
Use paper that has been stored in the recommended tem­perature and humidity condition. See “Copy Paper”, About This Machine.
Use recommended paper. (Printing on coarse or treated paper might result in faint print image.) See “Copy Pa­per”, About This Machine.
See the printer driver Help.
4
• PCL 6/5e and PostScript 3
Select [Thick] in the [Type:] list on the [Paper] tab.
•RPCS
Select [Thick] in the [Paper type:] list on the [Print Set- tings] tab.
Use supplier-recommended paper. See “Copy Paper”, About This Machine.
Use paper that has been stored in the recommended tem­perature and humidity condition. See “Copy Paper”, About This Machine.
Printed images contain blots or are patchy.
Printed images contain blots or are patchy.
The image is too dark or too light.
The image is too dark or too light.
Check the ma­chine is set on a level surface. The machine must be placed on a stable and level surface.
The paper is creased, curled, or has blemishes.
The correct pa­per type set­tings are not made.
The paper is loaded reverse side up.
Check the environment of location to select an appropriate location. See p.93 “Where to Put Your Machine”.
Smooth out the wrinkles from the paper, or replace it. See “Copy Paper”, About This Machine.
Check the paper loaded on the paper tray or bypass tray matches the paper type set on the display panel. See “Copy Paper”, About This Machine.
Before printing on special paper, check its surface careful­ly. Printing on non-print surfaces reduces print quality and can damage the machine's internal components. See “Copy Paper”, About This Machine.
45
Troubleshooting When Using the Printer Function
Problem Cause Solution
4
Image is dirty. Use of non-rec-
ommended ton­er can result in loss of print quality and oth­er problems.
Print result dif­fers from the display.
Print result dif­fers from the display.
Print result dif­fers from the display.
Characters differ from the display.
Characters differ from the display.
It takes too much time to re­sume printing.
A non-Win­dows OS is be­ing used.
The machine is not selected for printing.
Data transmis­sion failed or was cancelled during printing.
The print densi­ty is too dark.
The loaded pa­per is unsuitable.
The data is so large or com­plex that it takes time to process.
Use manufacturer-genuine toner. Contact your service representative.
Check the application supports the printer driver.
Use the machine's printer driver and check the machine is the designated printer. See “Setting Up the Printer Driv­er”, Printer Reference.
Check whether there is failed or cancelled data remaining. See “Checking the Error Log”, Printer Reference.
Adjust the image density. See the printer driver Help.
Printing on recommended paper produces better resolu­tion. See “Copy Paper”, About This Machine.
If the Data In indicator is blinking, data is being processed. Simply wait until printing resumes.
It takes too much time to re­sume printing.
Optional com­ponents con­nected to the machine are not recognized when using Windows 95/98/Me, Win­dows 2000/XP, and Windows NT 4.0.
Paper is not fed from the select­ed tray.
The machine was in Energy Saver mode.
The option set­up in printer properties is not configured when bidirec­tional transmis­sion is not enabled.
When you are using a Win­dows operating system, printer driver settings override those set using the display panel.
To resume from Energy Saver mode, it has to warm up, and this takes time. See “ENERGY STAR Program”, About This Machine.
See the printer driver Help.
Set the desired input tray using the printer driver. See the printer driver Help.
46
Problem Cause Solution
Other Printing Problems
Some types of data, such as graphics data or data from cer­tain applica­tions, do not print.
Some charac­ters are not printed or ap­pear strange.
Some charac­ters are not printed or ap­pear faint.
Print speed or application re­linquishing speed is slow.
The correct printer driver settings are not made.
The correct printer driver settings are not made.
The correct printer driver settings are not made.
The correct printer driver settings are not made.
•On the [Details...] tab, for the [Print priority according to se- lected paper] group, select [Quality], and then print.
•On the [Misc.] tab, select [Spool data in EMF format].
•In the [Change User Settings] dialog box, on the [Misc.] tab, select [Print as bitmap].
See the printer driver Help.
•In the [Change User Settings] dialog box, on the [Misc.] tab, select [Change methods to extract TrueType fonts].
•On the [Misc.] tab, select [Spool data in EMF format].
•In the [Change User Settings] dialog box, on the [Misc.] tab, select [Print as bitmap].
See the printer driver Help.
•On the [Print Quality] tab, for the [Print priority according
to selected paper] group, select [Quality], and then print.
See the printer driver Help.
•On the [Print Quality] tab, for the [Print priority according
to selected paper] group, select [Fast].
•On the [Misc.] tab, select [Spool data in EMF format].
See the printer driver Help.
Quit any other applications.
4
Print ends mid-job.
Image position differs from the display.
Image position differs from the display.
The printed im­age is different from the image on the computer display.
The printed im­age is different from the image on the computer display.
An error might have occurred.
The correct page layout set­tings are not made.
The correct page layout set­tings are not made.
With certain functions, such as enlargement and reduction, image layout might be differ­ent to that on the computer display.
You might have selected to re­place TrueType fonts with ma­chine fonts in the printing process.
Check the machine's display panel to see if an error has occurred.
Check the page layout settings made using the applica­tion. See the application's Help.
Check that the size of the loaded paper matches that spec­ified in the printer driver's [Printout paper size:] dialog box. See the printer driver Help.
In the application, change the layout, character size, and character settings.
To print an image similar to that of the computer display, make settings to print TrueType fonts as an image. See the printer driver Help.
47
Troubleshooting When Using the Printer Function
Problem Cause Solution
4
Print is slanted. The tray's side
fences might not be locked.
Print is slanted. The paper is
feeding in at a slant.
Print is slanted. The machine's
cover is open.
Misfeeds occur frequently.
Misfeeds occur frequently.
Misfeeds occur frequently.
Misfeeds occur frequently.
The number of sheets loaded exceeds the ca­pacity of the machine.
The paper is damp.
The paper is too thick or too thin.
The copy paper is wrinkled or has been fold­ed/creased.
Check the side fences are locked. See p.71 “Changing the Paper Size”.
Load the paper correctly. See p.65 “Loading Paper”.
Make sure the right and lower right covers are properly closed.
Load paper only as high as the upper limit markings on the side fences of the paper tray or bypass tray. See “Copy Paper”, About This Machine.
Use paper that has been stored in the recommended tem­perature and humidity condition. See “Copy Paper”, About This Machine.
Use recommended paper. See “Copy Paper”, About This Machine.
Use recommended paper. Use paper that has been stored in the recommended temperature and humidity condi­tion. See “Copy Paper”, About This Machine.
Misfeeds occur frequently.
Copy paper be­comes creased.
Copy paper be­comes creased.
Garbled charac­ters are printed.
Images are printed in the wrong orienta­tion.
Printed paper is being used.
The paper is damp.
The paper is too thin.
The correct printer lan­guage might have not been selected.
The feed orien­tation you se­lected and the feed orientation selected in the printer driver's option setup might not be the same.
Use recommended paper. See “Copy Paper”, About This Machine.
Use paper that has been stored in the recommended tem­perature and humidity condition. See “Copy Paper”, About This Machine.
Use recommended paper. See “Copy Paper”, About This Machine.
Set the correct printer language.
Set the machine's feed orientation and the printer driver's feed orientation accordingly. See the printer driver Help.
48
Problem Cause Solution
Other Printing Problems
There is consider­able delay between the print start in­struction and actu­al printing.
There is consider­able delay between the print start in­struction and actu­al printing.
“Sleep mode” might be set.
Processing time depends on data volume. High volume data, such as graphics-heavy documents, takes longer to process.
The machine requires time to warm up if it has been in “Sleep mode”. See “Timer Settings”, General Settings Guide and “ENERGY STAR Program”, About This Ma­chine.
If the Data In indicator is blinking, data has been received by the machine. Wait for a while.
Making the following setting on the printer driver may re­duce the computer's workload.
For how to open the printing preferences dialog box, see “Setting Up the Printer Driver”, Printer Reference.
PCL 6/5e
Select the lower value for the [Resolution] list on the [Print Quality] tab in the printing preferences dialog box.
PostScript3
If your operating system is Windows, select [PostScript (optimize for speed)] in the [PostScript Output Option] list.
[PostScript Output Option] is located as follows:
• Windows 95 / 98 / Me
[PostScript output format:] on the [PostScript] tab in the printing preferences dialog box.
• Windows 2000 / XP, Windows Server 2003
[PostScript Output Option] in [PostScript Options] on [Advanced...] on the [Layout] tab in the printing pref-
erences dialog box.
• Windows NT 4.0
[PostScript Output Option] in [PostScript Options] on [Document Options] on the [Advanced] tab in the
printing preferences (document defaults) dialog box.
4
Graphics print out differently to how they ap­pear on screen.
If the printer driver is config­ured to use the graphics com­mand, the graphics com­mand from the machine is used to print.
RPCS
Select the lower value for [Resolution:] on the [Print Qual- ity] tab in the printer driver's dialog box. Select [Fast] for the [Document type] list on the [Print Qual- ity] tab in the printer driver's dialog box.
To enable [Change User Settings...], select the [User settings] check box.
See the printer driver Help.
If you want to print accurately, set the printer driver to print without using the graphics command. See the print­er driver Help.
49
Troubleshooting When Using the Printer Function
Problem Cause Solution
4
Page layout is not as expected.
Photo images are coarse.
Solid lines are printed as bro­ken lines.
Optional com­ponents con­nected to the machine are not recognized when using Windows 95 / 98 / Me, Win­dows 2000 / XP, Windows Serv­er 2003, or Win­dows NT 4.0.
Print areas differ depending on the machine used. In­formation that fits on a single page on one machine may not fit on a single page of an­other machine.
Some applica­tions print at lower resolution.
Dither patterns do not match.
Bidirectional communication is not working.
Adjust the [Printable area:] setting in the [Printer Configura- tion...] dialog box on the [Print Settings] tab in the RPCS printer driver. See the printer driver Help.
Use the application's settings to specify a higher resolution.
Make the following settings with the printer driver:
• Change the [Dithering:] setting on the [Image Adjust-
ments] tab in the [Change User Settings] dialog box, on the [Print Quality] tab in the RPCS printer driver. See the printer driver Help.
Set up optional devices on the Properties of the machine.
See the printer driver Help.
50
When using Win­dows 95/98/Me, Windows 2000/XP, or Win­dows NT 4.0, Auto Reduce/En­large print does not come out as expected.
The print job is not canceled even when the machine is switched to of­fline status.
Images are in­complete, or ex­cess pages are printed.
- Make sure the application's paper size and orientation set­tings match those of the printer driver.
If a different paper size and orientation are set, select the same size and orientation.
- Even when the machine is offline, printing is performed when [Job Acceptance Priority] is selected for [Signal Control] in [Parallel Interface] in [Interface Settings] under [System Set- tings]. Select [Printer Priority] for [Signal Control].
See “Interface Settings”, General Settings Guide.
You may be us­ing paper small­er than the size selected in the application.
Use the same size paper as that selected in the application. If you cannot load paper of the correct size, use the reduc­tion function to reduce the image, and then print.
See the printer driver Help.
Problem Cause Solution
Other Printing Problems
Duplex printing is malfunctioning.
Duplex printing is malfunctioning.
Duplex printing is malfunctioning.
When using Win­dows 95 / 98 / Me / 2000 / XP, Windows Server 2003, or Windows NT 4.0, combined printing or book­let printing does not come out as expected.
Duplex printing cannot be done with paper set in the bypass tray.
You have load­ed thick paper , OHP transpar­encies, or labels specified as the paper type.
Duplex printing cannot be done with a tray for which [Off] has been specified as Paper Type on the System Settings menu.
The correct ap­plication or printer driver settings are not made.
When using duplex printing, make settings to use paper from a tray other than the bypass tray.
Specify another paper type.
Change the Paper Type setting for the tray to [On] on the System Settings menu. See “System Settings”, General Set­tings Guide.
Make sure the application's paper size and orientation set­tings match those of the printer driver. If a different paper size and orientation are set, select the same size and orientation.
4
A print instruc­tion was issued from the com­puter, but print­ing did not start.
User Authenti­cation may have been set.
User code management may have been set. Ask the ad­ministrator about valid user codes. To print, the user code must be entered from the printer driver.
51
Troubleshooting When Using the Printer Function
Problem Cause Solution
4
Printing by Bluetooth is slow.
• The number
of jobs ex­ceeds the ca­pacity of the machine.
• A communi-
cation error might have occurred.
• Interference
from IEEE802.11b (wireless LAN) devic­es affects communica­tion speed.
•Bluetooth
transmis­sion speeds are not high.
• Reduce the number of jobs.
• Remove the machine from close proximity with
IEEE802.11b wireless LAN devices.
• If there are active IEEE802.11b wireless LAN devices
or other Bluetooth devices nearby, relocate the ma­chine or deactivate those devices.
If the problem cannot be solved, contact your sales or service representative.
52
5. Troubleshooting When
Using the Scanner Function
This chapter describes likely causes of and possible solutions for scanner func­tion problems.

When Scanning Is Not Done As Expected

This section describes causes and remedies when scan results are not as expected.
Problem Cause Solution
The scanned image is dirty.
The image is distorted or out of position.
The image is distorted or out of position.
The scanned image is upside down.
No image results from scanning.
The scanned image contains white spaces.
The exposure glass, scanning glass, exposure glass cover, ADF or ARDF is dirty.
The original was moved during scanning.
The original was not pressed flat against the exposure glass.
The original was placed upside down.
The original was placed with the front and back reversed.
If you scan originals using func­tions other than the network TWAIN scanner function, certain paper size and resolution settings may produce scanned images that are larger than the specified size because of margins being added to the sides.
Clean these parts. See p.97 “Main­taining Your Machine”.
Do not move the original during scanning.
Make sure that the original is pressed flat against the exposure glass.
Place the original in the correct orientation. See “Placing Origi­nals”, Copy Reference.
When the original is placed direct­ly on the exposure glass, the side to be scanned must face down. When the original is fed via the ADF or ARDF, the side to be scanned must face up. See “Plac­ing Originals”, Copy Reference.
Scanning at a higher resolution may reduce the margins.
53
Troubleshooting When Using the Scanner Function

When You Cannot Send Scanned Files

The following sections describe likely causes of and solutions for network deliv­ery and e-mail sending-related problems.

When You Cannot Browse the Network to Send a Scanned File

This section describes likely causes of and possible solutions for the browser net­work failing to operate when files are sent.
Problem Cause Solution
5
The network cannot be browsed when specify­ing the destination folder.
The following machine settings may not be correct:
• IPv4 address
• Subnet Mask
Check the settings. See “Network Settings”, General Settings Guide.

When the TWAIN Driver Cannot Be Started

This section describes likely causes of and possible solutions for the TWAIN driver failing to operate.
Problem Cause Solution
The Scanner Properties dialog box cannot be displayed.
Advanced encryption has been specified in the extended security setting.
For details about the extended securi­ty setting, contact the administrator.

The Network Delivery Function Cannot Be Used

This section describes likely causes of and possible solutions for the Network Delivery function failing to operate.
Problem Cause Solution
54
The network delivery function cannot be used.
The network delivery function cannot be used.
The delivery software may be an old version or a security setting may be specified.
The network delivery function setting is not correct.
Contact the administrator.
Specify it correctly. See “Settings Required to Use the Network De­livery Scanner”, General Settings Guide.
When You Cannot Send Scanned Files

Operations Are Not Possible When Messages Appear

This section describes likely causes of and possible solutions for messages that appear when the machine fails to operate.
Message Cause Solution
Updating desti­nation list. Re­select destination(s) or sender's name later.
The destination list is being up­dated from the network using SmartDeviceMonitor for Admin or Web Image Monitor.
Wait until the message disap­pears. Do not switch off the pow­er while this message is displayed. Depending on the number of destinations to be up­dated, there may be some delay before you can resume operation. Operations are not possible while this message is displayed.
5
55
Troubleshooting When Using the Scanner Function

When a Message Is Displayed

This section describes likely causes of and possible solutions for error messages that may appear on the machine's display panel.

When a Message Is Displayed on the Display Panel

This section describes causes and remedies if an error message appears on the display of the control panel.
Important
For messages that are not listed here, see “When You Have Problems Operat-
ing the Machine”.
Message Cause Solution
5
Connection with LDAP server has failed. Check the server sta­tus.
LDAP server au­th. has failed. Check the set­tings.
Destination list has been updated. Se­lected destina­tions/sender will be cleared.
Updating desti­nation list has failed. Try again?
Updating desti­nation list. Re­select destination(s) or sender's name later.
A network error has occurred and connection has failed.
The user name and password dif­fer from those set for LDAP serv­er authentication.
A specified destination or send­er's name was cleared when the destination list in the delivery server was updated.
A network error has occurred.
The destination list is being updated.
Try the operation once more. If the message is still shown, the network may be crowded. Check the information of System Set­tings. See “Administrator Tools”, General Settings Guide.
Make settings correctly for the user name and the password for LDAP server authentication.
Specify the destination or send­er's name again.
Check whether the server is connected.
If a destination or sender's name was already selected, re-select it after this message disappears.
56
When a Message Is Displayed
Message Cause Solution
Cannot detect original size
Select scan size.
Exceeded max. number of search results which can be dis­played. Max.: nnn
(A figure is placed at n.)
You do not have privileges to use this func­tion.
You have loaded paper of a size not shown on the paper size selector.
Search results have exceeded the max. displayable number.
Privileges to use this function. Contact the administrator.
• Place the original correctly.
• Specify the scan size.
• When placing an original di­rectly on the exposure glass, the lifting/ lowering action of the ADF or ARDF triggers the automatic original size detec­tion process. Lift the ADF or ARDF by more than 30 de­grees. See “Placing Originals”, Copy Reference.
Search again after changing the search conditions.
5
LDAP server search timed out. Check the server status.
Specified group contains some invalid dest. Do you want to se­lect only valid dest.?
Connection has failed. Check settings and check Scanned File Status.
A network error has occurred and connection has failed.
The specified group contains some destinations for sending by e-mail and some destinations for sending by Scan to Folder.
The correct network settings are not made.
Try the operation once more. If the message is still shown, the network may be crowded. Check the information of System Set­tings. See “Administrator Tools”, General Settings Guide.
To select destinations for sending by e-mail, press [Select] for the message displayed on the e-mail screen. To select destination for sending by Scan to Folder, press [Select] for the message displayed on the Scan to Folder screen.
• Check the network settings of the client computer.
• Check that components such as the LAN cable are connect­ed properly.
• Check that the server settings are correct and the server is working properly.
57
Troubleshooting When Using the Scanner Function
Message Cause Solution
5
Dest. authenti­cation failed. Check settings and check Scanned File Status.
Sender's name is not selected. Specify send­er's name.
Cannot enter manually more than nnn desti­nations.
(A figure is placed at n.)
Cannot specify more than 100 destinations.
The number of destination folders select­able in one time is limited to
32.
The entered user name or pass­word was invalid.
The sender's name was not specified.
The e-mail has too many (nnn or more) destinations.
The e-mail has too many (100 or more) destinations.
The maximum number of desti­nation folders that can be selected at one time has been exceeded.
• Check that the user name and password are correct.
• Check that the ID and pass­word for the destination fold­er are correct.
• A password of 128 or more char­acters may not be recognized.
A sender's name should be speci­fied before sending e-mail. Send e-mail after specifying the send­er's name.
Split the destinations into two or more groups.
Split the destinations into two or more groups.
Select 32 or fewer destination folders.
58
Exceeded max. E­mail size. Send­ing E-mail has been cancelled.
Sending failed. Check settings and check Scanned File Status.
Entered protec­tion code for dest. is incor­rect. Please re­enter.
The maximum e-mail size has been exceeded.
While a file was being sent, a net­work error occurred and the file could not be sent correctly.
The correct protection code was not entered.
• Increase the size of [Max. E-mail Size].
•Set [Divide & Send E-mail] to [On
(per page)] or [On (per max. size)].
See “Send Settings”, General Set­tings Guide.
Try the operation once more. If the message is still shown, the network may be crowded. Con­tact the administrator.
Press the {Job Information} key to display the transmission results, and then check which job has not been sent. See “Confirmation Dis­plays”, Scanner Reference.
Make sure the protection code is correct, and then enter it again. See “Registering a Protection Code”, General Settings Guide.
When a Message Is Displayed
Message Cause Solution
Exceeded max. number of alpha­numeric charac­ters.
Authentication failed.
Exceeded max. data size per file.Cannot scan. The scanned data will be deleted.
Original is be­ing scanned by another func­tion.
Exceeded max. memory capa. Scanning will be cancelled. Scanned data will be cleared.
The maximum enterable number of alphanumeric characters has been exceeded.
The entered login user name or password is incorrect.
The number of files exceeded the maximum number possible.
The machine is using another function such as copying.
The memory is full.
Make sure the maximum number of characters which can be en­tered, and then enter it again. See “Values of Various Set Items for Transmission/Delivery Func­tion”, Scanner Reference.
Check the login user name and pass­word. The machine is unable to au­thenticate. Contact the administrator.
Reduce the number of files and send them again.
Retry scanning after the opera­tion with the other function is completed.
Try one of the following measures:
• Wait for a while, and then re­try the scan operation.
• Reduce the scan area or scan­ning resolution.
• Delete unneeded stored files.
5
Exceeded max. memory capaci­ty.
Do you want to send the scanned data?
No valid dest. lists. Check the settings or the server status.
Sending has failed. Press Job Information key to check the status.
The memory is full. Specify whether to use the data or
not.
The authentic settings for the de­livery server are incorrect.
Sending has failed. Press the {Job
}
Information
key to check the status.
Check that the delivery server is on and the authentic settings for the delivery server are correct.
Try the operation once more.
If the message is still shown, the network may be crowded. Con­tact your network administrator.
Use the Job Information screen to check for the file where the prob­lem occurred. See “Confirmation Displays”, Scanner Reference.
59
Troubleshooting When Using the Scanner Function
Message Cause Solution
5
Out of paper. Set paper on the tray.
Check the reso­lution and reset nnn origi­nal(s).
(A figure is placed at nnn.)
Exceeded max. data capacity Check resolu­tion and Start.
Exceeded max. page capacity. Do you want to send the scanned data?
No paper is loaded in the speci­fied paper tray.
The scanned original exceeded maximum data capacity.
The scanned data exceeded maxi­mum data capacity.
The number of scanned pages ex­ceeded maximum page capacity.
Load paper of a size that is listed in the message.
Specify the scan size and resolu­tion again. Note that it may not be possible to scan very large origi­nals at a high resolution. See “Re­lationship between Resolution and Scan Size”, Scanner Refer­ence.
Specify the scan size and resolu­tion again. Note that it may not be possible to scan very large origi­nals at a high resolution. See “Re­lationship between Resolution and Scan Size”, Scanner Refer­ence.
Select whether to send the data so far.

When a Message Is Displayed on the Client Computer

This section describes likely causes of and possible solutions for the main error messages displayed on the client computer when using the TWAIN driver.
Important
If an error message that is not included in this section appears, turn off the
main power switch of the machine, and then turn it on again. For information about how to turn off the main power switch, see “Turning Off the Main Pow­er”, About This Machine.
Message Cause Solution
60
Clear Mis­feed(s) in ADF.
Invalid Winsock version. Please use version 1.1 or higher.
The name is al­ready in use. Check the regis­tered names.
A paper misfeed has occurred in­side the ADF or ARDF.
You are using an invalid version of Winsock.
You tried to register a name that is already in use.
Remove jammed originals, and place them again.
Check whether the originals are suit­able to be scanned by the machine.
Install the operating system of the computer or copy Winsock from the operating system CD-ROM.
Use another name.
When a Message Is Displayed
Message Cause Solution
Cannot detect the paper size of the original. Specify the scanning size.
Cannot add any more scanning mode.
Cannot specify any more scan­ning area.
Scanner is not available on the specified de­vice.
Scanner is not available. Check the scan­ner connection status.
The set original was misaligned. • Place the original correctly.
• Specify the scan size.
• When placing an original di­rectly on the exposure glass, the lifting/lowering action of the ADF or ARDF triggers the au­tomatic original size detection process. Lift the ADF or ARDF by more than 30 degrees.
The maximum number of regis­terable scanning modes has been exceeded.
The maximum number of regis­terable scanning areas has been exceeded.
The TWAIN scanner function cannot be used on this machine.
• The machine's main power switch is off.
• The machine is not connected to the network correctly.
The maximum number of modes that can be stored is 99. Delete un­needed modes.
The maximum number of scan­ning areas that can be stored is 99. Delete unneeded scanning area.
Contact your service representative.
• Set the main power switch to “On”.
• Check whether the machine is con­nected to the network correctly.
• Deselect the personal firewall function of the client computer.
• Use an application such as tel­net to make sure SNMPv1 or SNMPv2 is set as the ma­chine's protocol. See “Net­work Settings”, General Settings Guide and “Remote Maintenance by telnet”, Net­work Guide.
5
No response from the scanner.
No response from the scanner.
Error has oc­curred in the scanner.
Fatal error has occurred in the scanner.
The machine is not connected to the network correctly.
The network is crowded. Wait for a while, and then try to
The application-specified scan conditions have exceeded the set­ting range of the machine.
An unrecoverable error has oc­curred on the machine.
Check whether the machine is con­nected to the network correctly.
reconnect.
Check whether the scanning set­tings made with the application exceed the setting range of the machine.
Call your service representative.
61
Troubleshooting When Using the Scanner Function
Message Cause Solution
5
Cannot connect to the scanner. Check the net­work Access Mask settings in User Tools.
Scanner is not ready. Check the scanner and the options.
Insufficient memory. Reduce the scanning ar­ea.
An access mask is set. Contact the administrator.
The ADF or ARDF cover is open. Check whether the ADF or ARDF
cover is closed.
Scanner memory is insufficient. • Reset the scan size.
• Lower the resolution.
• Set with no compression. See TWAIN Driver help.
The problem may be due to the following cause:
• “The Relationship between the Resolution and the Scan­ning Area” chart in Help for halftone scanning might not always apply. Scanning can­not be performed if large val­ues are set for brightness when using halftone or high resolution.
62
Insufficient memory. Reduce the scanning ar­ea.
Cannot find “XXX” scanner used for the previous scan. “YYY” will be used instead.
(XXX and YYY indicate a scanner name.)
When a paper misfeed occurs in the machine during printing, scanning cannot be performed.
• The main power switch of the previously used scanner is not set to “On”.
• The machine is not connected to the network correctly.
After the misfed paper has been removed, proceed with scanning.
• Check whether the main pow­er switch of the scanner used for the previous scan is turned off.
• Check the previously used scanner is connected to the network correctly.
• Deactivate the personal fire­wall of the client computer.
• Use an application such as tel­net to make sure SNMPv1 or SNMPv2 is set as the ma­chine's protocol. See “Net­work Settings”, General Settings Guide and “Remote Maintenance by telnet”, Net­work Guide.
• Select the scanner used for the previous scan.
When a Message Is Displayed
Message Cause Solution
Error has oc­curred in the scanner driver.
Communication error has oc­curred on the network.
Insufficient memory. Close all other appli­cations, then restart scan­ning.
Any of Login User Name, Login Password or Driver Encryp­tion Key is in­correct.
An error has occurred in the driver.
A communication error has oc­curred on the network.
Memory is insufficient. • Close all the unnecessary ap-
The entered login user name, password, or driver encryption key was invalid.
• Check whether the network cable is connected correctly to the client computer.
• Check whether the Ethernet board of the client computer is recog­nized correctly by Windows.
• Check whether the client comput­er can use the TCP/IP protocol.
Check whether the client comput­er can use the TCP/IP protocol.
plications running on the cli­ent computer.
• Uninstall the TWAIN Driver, restart the computer, and then reinstall the TWAIN Driver.
• Check the login user name, password, and driver encryp­tion key.
• Permission to use this func­tion has not been granted. Contact the administrator.
5
63
5
Troubleshooting When Using the Scanner Function
64
6. Adding Paper and
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Replacing Toner
This chapter describes troubleshooting procedures that are applicable to all the machine's functions.

Loading Paper

This section describes what to do when paper runs out and needs reloading.
CAUTION:
When loading paper, take care not to trap or injure your fingers.
Note
Be sure to select the paper size with User Tools and the paper size selector. If
you do not, misfeeds might occur.
Straighten curled or warped paper before loading.
For paper types and sizes, see “Recommended Paper Sizes and Types”,
About This Machine.
To load paper in the bypass tray, see “Copying from the Bypass Tray”, Copy
Reference.

Loading Paper into the Paper Trays

This procedure explains how to load paper into the paper trays.
A Pull the paper tray out slowly until it stops. B While pinching the release lever, slide the end fence outward.
ZENY380E
65
Adding Paper and Replacing Toner
C Press the metal plate down until it clicks.
ZENY300E
D Make sure the edges of the deck of paper are flush, and load the paper.
Check that the top of the stack is not higher than the limit mark inside the tray.
6
ASB003S
E Position the end fence flush against the paper. F Push the paper tray in until it stops.
Note
Fan the paper before loading.
For details about loading paper of a size not selectable with the paper size
selectors in Paper Trays, see “Changing the Paper Size”.
Reference
p.71 “Changing the Paper Size”
66
Loading Paper

Loading Paper into the Optional Paper Tray Unit

This procedure explains how to load paper in the optional paper tray unit.
A Pull the paper tray out slowly until it stops. B While pinching the release lever, slide the end fence outward.
ASB012S
C Make sure the edges of the deck of paper are flush, and load the paper.
Check that the top of the stack is not higher than the limit mark inside the tray.
6
ASB013S
D Position the end fence flush against the paper. E Push the paper tray in until it stops.
67
Adding Paper and Replacing Toner

Orientation-Fixed Paper or Two-Sided Paper

The following describes paper with its orientation and printing surface specified (letterhead paper).
Orientation-fixed (top to bottom) or two-sided paper (for example, letterhead paper, prepunched paper, or copied paper) might not print correctly, depending on how the originals and paper are placed. Select [On] in Letterhead Setting un­der Copier Features, and then place the original and paper as shown below. See “Copier Features”, General Settings Guide.
When printing with the printer function, placing orientation is the same.
Original Orientation
Exposure glass ADF or ARDF
6
*1 *2
*1
When copying in this orientation using the duplex function, select [Always Specify] in [Orientation] under [Copier Features] (User Tools). Place originals, and then select
*2
as the original orientation.
When copying in this orientation using the duplex function, and loaded paper ori­entation is L, place originals as shown below:
*1
68
Loaded paper orientation
• For machine with copier function only
Loading Paper
ASB001S
6
69
Adding Paper and Replacing Toner
•For MFP
6
ASB002S
Note
In [Tray Paper Settings] under [System Settings], specify [Letterhead] for “Paper
Type” of the paper tray you want to use. This setting is only available when the printer/scanner and fax units are installed. See “Tray Paper Settings”, General Settings Guide.
70

Changing the Paper Size

Changing the Paper Size
This section describes how to change paper sizes.
Procedures for changing the paper size differ depending on the paper tray (Tray 1 or 2, or the optional paper tray unit). Make sure you are following the appro­priate procedure before you begin.
Note
Be sure to select the paper size with User Tools and the paper size selector. If
you do not, misfeeds might occur.
Fan the paper before loading.
Straighten curled or warped paper before loading.
Reference
For details about paper sizes and types, see “Tray Paper Settings”, General Settings Guide.

Changing the Paper Size in the Paper Tray

Use the following procedure when changing a paper size in the paper tray.
A Make sure the paper tray is not in use. B Pull the paper tray out slowly until it stops. C Remove any remaining copy paper. D While pinching the release lever, slide the end fence outward.
ZENY380E
6
71
Adding Paper and Replacing Toner
E Press down the release button.
F While pressing the release lever, slide the side fences outward.
6
ZENY390E
G Push the metal plate down until it clicks.
ZENY300E
72
Changing the Paper Size
H Square the paper and place it in the tray.
Be sure to set the paper under the roller.
Do not stack paper over the limit mark.
ASB003S
I While pressing the release levers, push in the side and end fences until they
are flush against the paper's edges.
J Press down the lock button.
6
ZENY320E
ASB019S
73
Adding Paper and Replacing Toner
K Adjust the tray size to the new paper size using the paper size selector.
L Push the paper tray in until it stops.
Note
When setting small quantities of copy paper, be careful not to squeeze in
the side fence too much. Paper might not feed in properly if the side fences are too tight against the paper's edges.
Be sure to set the correct size, otherwise a paper jam might occur.
6
When Using 11"×17" Size Paper
This procedure explains how to change the paper size to 11"×17".
A Set the paper size selector to “p”. B Press the {User Tools/Counter} key.
ASB027S
C Select [System Settings] using {U} or {T}, and then press the {OK} key.
74
Changing the Paper Size
D Select [Tray Paper Settings] using {U} or {T}, and then press the {OK} key.
E Select “Paper Size” for the paper tray of which paper size will be changed
using {U} or {T}, and then press the {OK} key.
F Select the paper size using the scroll keys, and then press the {OK} key.
G Press the {User Tools/Counter} key.
ASB027S
H Pull the paper tray out slowly until it stops. I Pull the end fence off from the tray.
6
75
Adding Paper and Replacing Toner
J Place it in the corner pocket on the left.
K Remove any remaining copy paper. L Press down the release button.
6
ASB020S
M While pressing the release lever, slide the side fences outward.
ASB021S
76
N Push the metal plate down until it clicks.
ASB022S
O Square the paper and place it in the tray.
Be sure to set the paper under the roller.
Do not stack paper over the limit mark.
Changing the Paper Size
ASB026S
P While pressing the release lever, push in the side and end fences until they
are flush against the paper's edges.
Q Press down the lock button.
ASB023S
6
R Push the paper tray in until it stops. S Check the paper size on the display panel.
77
Adding Paper and Replacing Toner
Changing to a Size Other Than Indicated on the Paper Size Selector
This procedure explains how to change to a paper size not indicated on the pa­per size selector.
A Set the paper size selector to “p”. B Press the {User Tools/Counter} key.
ASB027S
C Select [System Settings] using {U} or {T}, and then press the {OK} key.
6
D Select [Tray Paper Settings] using {U} or {T}, and then press the {OK} key.
E Select “Paper Size” for the paper tray of which paper size will be changed
using {U} or {T}, and then press the {OK} key.
F Select the paper size using the scroll keys, and then press the {OK} key.
78
Changing the Paper Size
G Press the {User Tools/Counter} key.
ASB027S
H Load the paper, and then gently push the paper tray in until it stops. I Check the paper size on the display panel.
Note
For details about the type of paper that can be loaded in Paper Tray 1, see
“Tray Paper Settings”, General Settings Guide.

Changing a Paper Size in the Optional Paper Tray Unit

This section describes how to change the size of paper loaded in the optional pa­per tray unit.
A Make sure the paper tray is not in use. B Pull the paper tray out slowly until it stops. C Remove any remaining copy paper. D While pinching the release lever, slide the end fence outward.
ASB012S
6
79
Adding Paper and Replacing Toner
E Press down the release button.
ASB014S
F While pressing the release lever, slide the side fences outward.
6
ASB015S
G Square the paper and place it in the tray.
Do not stack paper over the limit mark.
ASB013S
80
Changing the Paper Size
H While pinching the release lever, push in the side and end fences until they
are flush against the paper's edges.
ASB016S
I Press down the lock button.
ASB024S
J Adjust the paper size selector in the paper tray according to the paper size.
ASB017S
K Push the paper tray in until it stops. L Check the paper size on the display panel.
Note
When setting small quantities of copy paper, be careful not to squeeze in
the side fence too much. Paper might not feed in properly if the side fences are too tight against the paper's edges.
6
Be sure to set the correct size, otherwise a paper jam might occur.
81
Adding Paper and Replacing Toner
Changing to a Size Other Than Indicated on the Paper Size Selector
This procedure explains how to change to a paper size not indicated on the pa­per size selector.
A Set the paper size selector in the paper tray to “p”. B Press the {User Tools/Counter} key.
ASB027S
C Select [System Settings] using {U} or {T}, and then press the {OK} key.
6
D Select [Tray Paper Settings] using {U} or {T}, and then press the {OK} key.
E Select “Paper Size” for the paper tray of which paper size will be changed
using {U} or {T}, and then press the {OK} key.
F Select the paper size using the scroll keys, and then press the {OK} key.
82
Changing the Paper Size
G Press the {User Tools/Counter} key.
ASB027S
H Load the paper, and then gently push the paper tray until it stops. I Check the paper size on the display panel.
Note
For details about the type of paper that can be loaded in the paper tray, see
“Tray Paper Settings”, General Settings Guide.
6
83
Adding Paper and Replacing Toner
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R
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Adding Toner

This section describes adding and storing toner.
WARNING:
Do not incinerate used toner or toner containers. Toner dust might ig­nite when exposed to an open flame. Dispose of used toner containers in accordance with local regulations.
CAUTION:
Keep toner (used or unused) and toner containers out of reach of children.
CAUTION:
If toner or used toner is inhaled, gargle with plenty of water and move into a fresh air environment. Consult a doctor if necessary.
CAUTION:
If toner or used toner gets into your eyes, flush immediately with large amounts of water. Consult a doctor if necessary.
6
CAUTION:
If toner or used toner is swallowed, dilute by drinking a large amount of wa­ter. Consult a doctor if necessary.
CAUTION:
Avoid getting toner on your clothes or skin when removing a paper jam or replacing toner. If your skin comes into contact with toner, wash the affected area thoroughly with soap and water.
If toner gets on your clothing, wash with cold water. Hot water will set the toner into the fabric and may make removing the stain impossible.
Important
Fault may occur if you use toner other than the recommended type.
When adding toner, do not turn off the operation switch. If you do, settings
will be lost.
Always add toner when the machine instructs you.
When a message “
toner.
Store the toner bottles in a cool, dry place free from direct sunlight.
Store on a flat surface.
Add toner.” is shown on the display panel, replace the
Do not repeatedly install and remove toner bottles. This will result in toner leakage.
Do not shake the removed toner bottle. Remaining toner might scatter.
Note
You can make about 50 copies even after the D Add Toner indicator begins
flashing, but replace toner early to prevent poor copy quality.
84

Replacing Toner

This section describes how to replace the toner bottle.
Removing Toner
Inserting Toner
Adding Toner
ASB025S
Important
Do not shake the removed toner bottle. The remaining toner might scatter.
6
Note
Do not remove the black cap before shaking.
Do not remove the inner cap.
ASB004S
85
Adding Paper and Replacing Toner

Sending Fax Messages When Toner Has Run Out

When the machine has run out of toner, the indicator on the display lights. Note that even if there is no toner left, you can still send fax documents.
Important
Communication is not possible if the number of communications executed af-
ter the toner has run out plus the number of communications not listed in the journal exceeds 200.
A Make sure that the machine is in facsimile mode. B Press [Exit], and then perform transmission operation.
The error message disappears.
Note
The communication results report cannot be printed.
If the fax screen does not appear in step
, press the {Facsimile} key.
A
6

Waste Toner

Waste toner cannot be re-used.
Take the bottle of waste toner to your sales representative or service representa­tive for recycling. If you dispose of it on your own, treat it as general plastic waste.
86

Replacing the Transmission Stamp Cartridge

Replacing the Transmission Stamp Cartridge
If the transmission stamp becomes faint, replace the cartridge.
Important
This stamp cartridge is used for facsimile and scanner functions.
Use the cartridge specified for this machine.
Do not add ink to the cartridge by yourself. Neglecting this can cause ink
leakage.
Be sure not to dirty your fingers with ink from the cartridge.
A Open the ADF or ARDF unit.
AMH006S
B Opens the stamp cover.
AMH010S
C Pull out the old stamp cartridge.
6
ZEXH080J
87
Adding Paper and Replacing Toner
D Insert the new stamp cartridge.
Insert the cartridge until the metal parts are no longer visible.
AMI002S
E Close the stamp cover.
Hold down the center part of the cover to make sure that it is closed completely.
6
ZEXH100J
F Lower the ADF or ARDF unit.
88

7. Clearing Misfeeds

R
R
This chapter describes what to do when paper or originals misfeed (become jammed inside the machine).

Removing Jammed Paper

WARNING:
Connect the machine only to the power source described on the inside front cover of this manual. Connect the power cord directly into a wall outlet and do not use an extension cord.
Do not damage, break or make any modifications to the power cord. Do not place heavy objects on it. Do not pull it hard nor bend it more than necessary. These actions could cause an electric shock or fire.
CAUTION:
The fusing section of this machine might be very hot. Caution should be tak­en when removing misfed paper.
Important
When clearing misfeeds, do not turn off the operation switch. If you do, your
copy settings are cleared.
To prevent misfeeds, do not leave any torn scraps of paper inside the ma-
chine.
If paper misfeeds occur frequently, contact your service representative.
Note
More than one misfeed area may be indicated. If this is the case, check every
indicated area. Refer to the following charts: A, B, P, R, Y, and Z.
You can find stickers explaining how to remove misfed paper inside the right
cover and on the top of the ADF or ARDF cover.
When the machine instructs you to reset originals, reset them in the feeding
position. The display will show you the number of originals to return.
AAI030S
89
Clearing Misfeeds
•When A is displayed
ASB005S
• When B is displayed
7
ASB006S
• When P is displayed (ADF)
ASB007S
90
• When P is displayed (ARDF)
Removing Jammed Paper
ASB008S
• When R is displayed
•When Y is displayed
7
ASB009S
ASB010S
91
Clearing Misfeeds
•When Z is displayed
ASB011S
7
92

8. Remarks

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R
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This chapter describes how to maintain and operate the machine.

Where to Put Your Machine

This section provides precautions for installation, movement and disposal.

Machine Environment

Choose your machine's location carefully.
Environmental conditions greatly affect its performance.
Optimum Environmental Conditions
The following describes precautions when locating the machine.
CAUTION:
Keep the machine away from humidity and dust. Otherwise a fire or an elec­tric shock might occur.
Do not place the machine on an unstable or tilted surface. If it topples over, an injury might occur.
CAUTION:
After you move the machine, use the caster fixture to fix it in place. Other­wise the machine might move or come down to cause an injury.
CAUTION:
Make sure the room where you are using the machine is well ventilated and spacious. Good ventilation is especially important when the machine is used heavily.
• Temperature: 10-32 °C (50-89.6 °F) (humidity to be 54% at 32 °C, 89.6 °F)
• Humidity: 15-80% (temperature to be 27 °C, 80.6 °F at 80%)
• Ventilation: 3 times/hr/person or more
• A strong and level base.
• The machine must be level within 5 mm, 0.2 inches: both front to rear and left to right.
93
Remarks
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Environments to Avoid
• Locations exposed to direct sunlight or other sources of strong light (more than 1,500 lux).
• Locations directly exposed to cool air from an air conditioner or heated air from a heat­er. (Sudden temperature changes can cause condensation to form inside the machine.)
• Locations close to machines generating ammonia, such as a diazo copy machine.
• Places where the machine will be subject to frequent strong vibration.
•Dusty areas.
• Areas with corrosive gases.

Moving

The following describes precautions when moving the machine.
CAUTION:
Before moving the machine, be sure to pull all four handles fully out. If not, an injury might occur. After moving the machine, return the four handles to their original positions.
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CAUTION:
Before moving the machine, be sure to disconnect all external connections, especially the power cord from the wall outlet. Damaged power cords are a fire and electric shock hazard.
CAUTION:
If you have to move the machine when the optional paper tray unit is at­tached, do not push on the main unit's top section. Doing so can cause the optional paper tray unit to detach, possibly resulting in injury.
CAUTION:
Unplug the power cord from the wall outlet before you move the machine. While moving the machine, you should take care that the power cord will not be damaged under the machine.
Important
Be careful when moving the machine. Take the following precautions:
• Turn off the main power. See p.35 “Turning Off the Main Power / In the Event of Power Failure”.
• Unplug the power cord from the wall outlet. When you pull out the plug from the socket, grip the plug to avoid damaging the cord, thereby reduc­ing the risk of fire or electric shock.
• Close all covers and trays, including the front cover and bypass tray.
Do not take off the holding stand.
Protect the machine from strong shocks. Impact can damage the memory.
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