Ricoh 9016, 9021d, DSm721d, DSm716, LD316 User Manual

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Operating Instructions

Troubleshooting

When the Machine Does Not Operate As Wanted

Troubleshooting When Using the Copy Function

Troubleshooting When Using the Facsimile Function

Troubleshooting When Using the Printer Function

Troubleshooting When Using the Scanner Function

Adding Paper and Replacing Toner

Clearing Misfeeds

Remarks

Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the

Safety Information in "About This Machine" before using the machine.

Introduction

This manual contains detailed instructions and notes on the operation and use of this machine. For your safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy place for quick reference.

Important

Contents of this manual are subject to change without prior notice. In no event will the company be liable for direct, indirect, special, incidental, or consequential damages as a result of handling or operating the machine.

Notes:

Some illustrations in this manual might be slightly different from the machine.

Certain options might not be available in some countries. For details, please contact your local dealer.

Depending on which country you are in, certain units may be optional. For details, please contact your local dealer.

Caution:

Use of controls or adjustments or performance of procedures other than those specified in this manual might result in hazardous radiation exposure.

Notes:

The model names of the machines do not appear in the following pages. Check the type of your machine before reading this manual. (For details, see “Machine Types”, About This Machine.)

• Type 1: 9016/DSm716/LD316/Aficio MP 1600

• Type 2: 9021d/DSm721d/LD320d/Aficio MP 2000

Certain types might not be available in some countries. For details, please contact your local dealer.

Two kinds of size notation are employed in this manual. With this machine refer to the inch version.

For good copy quality, the supplier recommends that you use genuine toner from the supplier.

The supplier shall not be responsible for any damage or expense that might result from the use of parts other than genuine parts from the supplier with your office products.

Power Source

120V, 60Hz, 12A or more

Please be sure to connect the power cord to a power source as shown above. For details about power source, see p.95 “Power Connection”.

Manuals for This Machine

Refer to the manuals that are relevant to what you want to do with the machine.

Important

❒ Media differ according to manual.

❒ The printed and electronic versions of a manual have the same contents.

❒ Adobe Acrobat Reader/Adobe Reader must be installed in order to view the

manuals as PDF files.

❒ Depending on which country you are in, there may also be html manuals. To

view these manuals, a Web browser must be installed.

❖ About This Machine

Be sure to read the Safety Information in this manual before using the machine. This manual provides an introduction to the functions of the machine. It also explains the control panel, preparation procedures for using the machine, how to enter text, and how to install the CD-ROMs provided.

❖ General Settings Guide

Explains User Tools settings, and Address Book procedures such as registering fax numbers, e-mail addresses, and user codes. Also refer to this manual for explanations on how to connect the machine.

❖ Troubleshooting

Provides a guide to solving common problems, and explains how to replace paper, toner, and other consumables.

❖ Security Reference

This manual is for administrators of the machine. It explains security functions that the administrators can use to protect data from being tampered with, or prevent the machine from unauthorized use. Also refer to this manual for the procedures for registering administrators, as well as setting user and administrator authentication.

❖ Copy Reference

Explains Copier functions and operations. Also refer to this manual for explanations on how to place originals.

❖ Facsimile Reference

Explains Facsimile functions and operations.

❖ Printer Reference

Explains Printer functions and operations.

❖ Scanner Reference

Explains Scanner functions and operations.

❖ Network Guide

Explains how to configure and operate the machine in a network environment, and use the software provided. This manual covers all models, and includes descriptions of functions and settings that might not be available on this machine. Images, illustrations, and information about operating systems that are supported might also differ slightly from those of this machine.

❖ Other manuals

• PostScript3 Supplement

•UNIX Supplement

• Manuals for DeskTopBinder Lite

• DeskTopBinder Lite Setup Guide

• DeskTopBinder Introduction Guide

•Auto Document Link Guide

Note

❒ Manuals provided are specific to machine types.

❒ For “UNIX Supplement”, please visit our Web site or consult an authorized

dealer.

❒ “PostScript3 Supplement” and “UNIX Supplement” include descriptions of

functions and settings that might not be available on this machine.

Manuals for This Machine ......................................................................................i

How to Read This Manual ..................................................................................... 1

Symbols .....................................................................................................................1

Names of Major Options ............................................................................................1

1. When the Machine Does Not Operate As Wanted

Indicators................................................................................................................3

Panel Tone..............................................................................................................4

When the Function Status Indicator Lights Up in Red.......................................5

When You Have Problems Operating the Machine.............................................6

When a Job Is Not Performed...............................................................................9

2. Troubleshooting When Using the Copy Function

When a Message Is Displayed............................................................................11

When You Cannot Make Clear Copies ............................................................... 13

When You Cannot Make Copies As Wanted ..................................................... 15

When Memory Is Full ...............................................................................................17

3. Troubleshooting When Using the Facsimile Function

Adjusting the Volume ..........................................................................................19

When a Message Is Displayed............................................................................22

When You Cannot Send or Receive Fax Messages As Wanted...................... 29

When Memory Is Full ...............................................................................................33

When an Error Report Is Printed ........................................................................34

Turning Off the Main Power / In the Event of Power Failure............................35

When an Error Occurs Using Internet Fax ........................................................36

Error Mail Notification...............................................................................................36

Error Report (E-Mail)................................................................................................36

Server-Generated Error E-mail ................................................................................36

4. Troubleshooting When Using the Printer Function

When a Message Is Displayed during Installation of the Printer Driver......... 37

Windows 95/98/Me, Windows 2000 or Windows NT 4.0 .........................................37

Windows XP Professional or Windows Server 2003................................................ 37

Windows XP Home Edition ......................................................................................38

When a Message Is Displayed............................................................................39

Status Messages......................................................................................................39

Alert Messages ........................................................................................................39

Printing the Error Log ...............................................................................................41

When You Cannot Print.......................................................................................42

Other Printing Problems ..................................................................................... 45

iii

5. Troubleshooting When Using the Scanner Function

When Scanning Is Not Done As Expected ........................................................ 53

When You Cannot Send Scanned Files.............................................................54

When You Cannot Browse the Network to Send a Scanned File ............................54

When the TWAIN Driver Cannot Be Started ............................................................ 54

The Network Delivery Function Cannot Be Used.....................................................54

Operations Are Not Possible When Messages Appear ...........................................55

When a Message Is Displayed............................................................................56

When a Message Is Displayed on the Display Panel...............................................56

When a Message Is Displayed on the Client Computer...........................................60

6. Adding Paper and Replacing Toner

Loading Paper ......................................................................................................65

Loading Paper into the Paper Trays ........................................................................65

Loading Paper into the Optional Paper Tray Unit ....................................................67

Orientation-Fixed Paper or Two-Sided Paper ..........................................................68

Changing the Paper Size.....................................................................................71

Changing the Paper Size in the Paper Tray.............................................................71

Changing a Paper Size in the Optional Paper Tray Unit..........................................79

Adding Toner........................................................................................................84

Replacing Toner.......................................................................................................85

Sending Fax Messages When Toner Has Run Out .................................................86

Waste Toner.............................................................................................................86

Replacing the Transmission Stamp Cartridge ..................................................87

7. Clearing Misfeeds

Removing Jammed Paper ...................................................................................89

8. Remarks

Where to Put Your Machine ................................................................................93

Machine Environment .............................................................................................. 93

Moving......................................................................................................................94

Power Connection....................................................................................................95

Access to the Machine .............................................................................................96

When Not Used for a Long Time..............................................................................96

Maintaining Your Machine .................................................................................. 97

Cleaning the Exposure Glass...................................................................................97

Cleaning the Exposure Glass Cover ........................................................................98

Cleaning the ADF/ARDF ..........................................................................................98

INDEX......................................................................................................... 99

How to Read This Manual

Symbols

This manual uses the following symbols:

Indicates important safety notes.

Ignoring these notes could result in serious injury or death. Be sure to read these notes. They can be found in the “Safety Information” section of About This Machine.

Indicates important safety notes.

Ignoring these notes could result in moderate or minor injury, or damage to the machine or to property. Be sure to read these notes. They can be found in the “Safety Information” section of About This Machine.

Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure to read these explanations.

Indicates supplementary explanations of the machine's functions, and instructions on resolving user errors.

This symbol is located at the end of sections. It indicates where you can find further relevant information.

[ ]

Indicates the names of keys that appear on the machine's display panel.

{ }

Indicates the names of keys on the machine's control panel.

Names of Major Options

Major options of this machine are referred to as follows in this manual:

• Auto Document Feeder → ADF

• Auto Document Feeder capable of scanning both sides of a sheet → ARDF

1. When the Machine Does Not Operate As Wanted

This section describes basic troubleshooting procedures that are applicable to all functions of this machine.

Indicators

This section explains the indicators that light up when the machine requires the user to remove misfed paper, add paper, or perform other procedures.

h: Error indicator Appears when there is a misfeed, a cover is left open, or

another problem occurs. See p.89 “Clearing Misfeeds”.

B: Load Paper indicator Appears when paper-out condition occurs. See p.65

“Loading Paper”.

D: Add Toner indicator Appears when toner runs out. See p.84 “Adding Toner”.

When the Machine Does Not Operate As Wanted

Panel Tone

The following table explains the various beep patterns that the machine produces to alert users about machine conditions.

Beep pattern Meaning Cause

Two long beeps. Machine has warmed

up.

Single short beep. A valid operation is

accepted.

Five short beeps repeated five times.

Strong alert. Machine requires user attention. Paper

After cooling or being switched on, the machine has fully warmed up and is ready for use.

A control panel key was pressed, the machine was switched on, or a document was placed on the ADF or ARDF.

might have jammed or toner might need replenishing.

Note

❒ Users cannot mute the machine's beep alerts. When the machine beeps to alert

users of a paper jam or toner request, if the machine's covers are opened and closed repeatedly within a short space of time, the beep alert might continue, even after normal status has resumed.

Reference

For details about enabling or disabling beep alerts, see “General Features”, General Settings Guide.

When the Function Status Indicator Lights Up in Red

If a function key is lit in red, press the key to switch to the screen for the corresponding function, and then follow the message that appears.

Problem Cause Solution

Documents and reports are not printed out.

An error has occurred. The function whose indicator is lit

The machine is unable to connect to the network.

There is no copy paper left. Add more paper. See p.65 “Load-

ing Paper”.

Record the code number shown

is defective.

A network error has occurred. • Check the displayed message

in the display and contact your service representative. See “When a Message Is Displayed” of each chapter. You can use other functions normally.

and take an appropriate action. See “When a Message Is Displayed” of each chapter.

• Check that the machine is correctly connected to the network, and that the machine is correctly set. See “Network Settings”, General Settings Guide.

• Contact the administrator.

• When the function key is still lit in red, even if you take the measures above, contact your service representative.

Note

❒ If an error occurs in the function you are using, check the message that ap-

pears on the display panel, and then refer to “When a Message Is Displayed” for the relevant function.

Reference

p.11 “Troubleshooting When Using the Copy Function”

p.19 “Troubleshooting When Using the Facsimile Function”

p.37 “Troubleshooting When Using the Printer Function”

p.53 “Troubleshooting When Using the Scanner Function”

When the Machine Does Not Operate As Wanted

When You Have Problems Operating the Machine

The following chart gives explanations of common problems and messages.

If other messages appear, follow the instructions displayed.

Problem Cause Solution

“

Please wait.”

appears.

Please wait.”

“ appears.

Although the copier screen appears when the machine is turned on using the main power switch, it cannot be switched to another screen by pressing the

{Facsimile} or {Scanner} key.

The machine has just been turned on and the User Tools screen is displayed, but the User Tools menu has items missing.

This message appears when you turn on the operation switch or change the toner bottle.

If the machine has not been in use for a long time, it may take longer than normal to print or start up when switched on.

Functions other than the copier function are not yet ready.

Functions other than the copier function are not yet ready. Time required varies by function. Functions appear in the User Tools menu when they become ready for use.

If the machine does not get started within 2 minutes, contact your service representative.

Wait for the machine to get ready.

Wait a little longer.

The display is difficult to see.

The display is off. The machine is in Energy Saver

The display is off. The operation switch is turned

Nothing happens when the operation switch is turned on.

The operation switch indicator continues blinking and does not turn off when pressed.

Screen contrast is not adjusted. Adjust the screen's contrast so

that you can see the display panel properly. See “General Features”, General Settings Guide.

Turn on the operation switch.

mode.

Turn on the operation switch.

off.

The main power switch is turned off.

The machine is communicating with external equipment.

Turn on the main power switch.

Check if the machine is communicating with a computer.

When You Have Problems Operating the Machine

Problem Cause Solution

Original images are printed on the reverse side of the paper.

Misfeeds occur frequently.

An error message remains, even if misfed paper is removed.

Cannot print in duplex mode.

You may have loaded the paper incorrectly.

The tray's side fences may not be locked.

The tray's end fence may not be set properly.

You may have loaded paper of a size not shown on the paper size selector.

When a misfeed message appears, it remains until you open and close the cover as required.

Paper is still jammed in the tray.

You cannot use paper in the bypass tray for duplex printing.

Load paper correctly. Load paper into Tray 1-4 with the print side up, and into the bypass tray with the print side down. See p.68 “Orientation-Fixed Paper or Two-Sided Paper”.

Check the side fences are locked. See p.71 “Changing the Paper Size”.

Check the end fence is set properly. See p.71 “Changing the Paper Size”.

Use Tray Paper Settings to set the paper size. See p.78 “Changing to a Size Other Than Indicated on the Paper Size Selector”.

Clear misfed paper, and then open and close the cover. See p.89 “Removing Jammed Paper”.

For duplex printing, select Tray 14 in the copier mode or with the printer driver.

Cannot print in duplex mode.

The user code entry screen is displayed.

The Authentication screen appears.

Temperature

“

Alert. Turn main power off, adjust room temp. and wait a while before restarting.

pears, and printing is disabled.

” ap-

You have selected a tray that is set to [Off] for duplex printing in [Tray

Paper Settings] under [System Settings].

Users are restricted by user management.

Basic Authentication, Windows Authentication, LDAP Authentication or Integration Server Authentication is set.

The temperature inside the machine is too high or too low.

Select a paper tray in [Tray Paper Settings] under [System Settings], and then press [OK]. Then, select

[No Display (Plain Paper)] or [Recycled Paper] for Paper Type, press

[Duplex], and then select [On]. See “Tray Paper Settings”, General Settings Guide.

Enter the user code (up to eight digits), and then press the {OK} or {q} key.

Enter your login user name and user password. See “When the Authentication Screen is Displayed”, About This Machine.

Locate the machine in an environment where the temperature remains between 10 and 32°C. See p.93 “Where to Put Your Machine”.

When the Machine Does Not Operate As Wanted

Problem Cause Solution

“You do not have

privileges to

The use of the function is restricted to authenticated users only.

Contact the administrator.

use this function.

Authentication failed. The entered login user name or

Authentication failed.

” appears.

password is not correct.

Cannot access the authentication server when using Basic Authentication, Windows Authentication, LDAP Authentication, or Integration Server Authentication.

Ask the administrator for the correct login user name and password.

Contact the administrator.

Note

❒ If you cannot make copies as you want because of paper type, paper size, or

paper capacity problems, use recommended paper. See “Copy Paper”, About This Machine.

When a Job Is Not Performed

If you cannot execute a function, it may be that the machine is being held up by another function.

If you cannot execute a function, terminate any other functions currently active, and then try executing the function again. In some cases, you can carry out another job (copier, facsimile, printer, or scanner) without canceling the current job being performed. Performing multiple functions simultaneously like this is called “Multi-accessing”.

❖ Combination Chart

Mode after you select Copy Facsimile Printer Scanner

Transmission Reception

Mode before you

select

Using the control panel

Copying

Copy

Transmission Operation

Scanning an Original for Memory Transmission

Memory Transmission

Immediate Transmission

Transmission

Memory Reception

Printing Received

Facsimile

Printer

Scanner

Data

Reception

Receive Data

Printing

Using the control panel

Scanning

Using the control panel

Copying

Transmission Operation

Scanning an Original for

Memory Transmission

Immediate Transmission

×× ×

××

×× × ×

×××× × ×××

××× ×

ЧЧЧЧЧЧЧ ×××

××× ×

*2 *2 *2

ЧЧЧЧЧЧЧЧ ×××

TWAIN

…means that these functions can be used together.

Memory Reception

Printing Received Data

××

TWAIN

Receive Data

Printing

Using the control panel

Scanning

×××

…means that you can interrupt the current job with the function keys to pro-

ceed to a subsequent job.

…means that another job will automatically start after the current job is finished.

×…means that you must manually start another job after the current job is finished (i.e., these functions cannot be used together).

You can scan a document once the preceding job documents are all scanned.

During parallel reception, any subsequent job is suspended until reception is completed.

When the Machine Does Not Operate As Wanted

Note

❒ If the machine is capable of executing multiple functions simultaneously,

specify which function should have priority in “Print Priority”. This setting is factory-preset to “Display mode”. For setting of Printing Priority Function, see “General Features”, General Settings Guide.

❒ While printing is in progress, scanning a document using another function

may take more time.

2. Troubleshooting When Using the Copy Function

This chapter describes likely causes of and possible solutions for copier function problems.

When a Message Is Displayed

This section describes the machine's main messages. If other messages appear, follow the instructions they contain.

Important

❒ For messages that are not listed here, see “When You Have Problems Operat-

ing the Machine”.

Message Cause Solution

Cannot detect original size

Cannot sort this size.

Cannot select Bypass Tray in current setting.

Original with this length cannot be duplex scanned.

Improper original is placed. Select paper manually, not with

the Auto Paper Select function, and do not use the Auto Reduce/Enlarge function. See “Originals”, Copy Reference.

Improper original is placed. Input the both horizontal and

vertical sizes of the non-standard original.

Improper original is placed.

The specified paper size is not available with the Sort function.

The specified function is not available with the bypass tray.

The specified custom length is not available for duplex printing from the ARDF (eg. 2 Sided → 2 Sided, 2 Sided → 1 Sided, 2 Sided → Combine).

Place the original on the exposure glass. See “Originals”, Copy Reference.

This message appears when the bypass tray is selected. Use copy paper that is not longer than 433 mm.

Select a paper tray other than the bypass tray.

Do not place originals that are longer than 433 mm.

Check original orientation.

Check paper size.

Rotate Sort is unavailable with this paper size.

Original is not placed in a proper orientation.

Improper paper size is set. If you press the {Start} key, copy

A size of paper for which Rotate Sort is not available is selected.

Change the orientation of the original.

will start onto the selected paper.

Select the proper paper size. See “Sort”, Copy Reference.

Troubleshooting When Using the Copy Function

Message Cause Solution

Cannot dup. copy this size.

Max. number of sets is nn.

Cannot copy. Original is being scanned by another function.

You do not have privileges to use this function.

Authentication failed.

Duplex mode does not support the selected paper size.

The number of copies exceeds the maximum copy quantity.

The scanner function is in use. Cancel the current scan job. To do

Duplex mode supports the fol-

lowing paper sizes: A3

, A4

B4 JIS

A5 8 7 8

16K

You can change the maximum copy quantity. See “Copier Features”, General Settings Guide.

this, press the {Clear/ Stop} key on the scanner screen to display the message “

, 11"×17"L, 81/2"×14"L,

/4"×14"L, 81/2"×11"

/4"×101/2"

/2"×13"L, 81/4"×13"L, 8KL,

. Select one of these sizes.

, B5 JIS

, 8"×13"L,

Clear/Stop key

was pressed. Stop scan-

”, and then press [Stop].

The use of this function is restricted to authentified users only.

The entered login user name or password is not correct.

ning?

Contact the administrator.

Ask the administrator for the correct login user n.ame and password.

Authentication failed.

Cannot access the authentication server when using Basic Authentication, Windows Authentication , LDAP Authentication, or Integration Server Authentication.

Contact the administrator.

Reference

p.6 “When You Have Problems Operating the Machine”

When You Cannot Make Clear Copies

This section describes likely causes of and possible solutions for unclear copies.

Problem Cause Solution

Copies appear dirty. Image density is too dark. Adjust the image density. See

“Adjusting Image Density”, Copy Reference.

Copies contain blots or are patchy.

The machine is not on a level surface.

Place the machine on a stable and level surface.

Make sure the machine's environment meets requirements. See p.93 “Where to Put Your Machine”.

Copies contain blots or are patchy.

Copies are too dark or too light.

The paper is creased, curled, or has blemishes.

Image density is too light. Adjust the image density. See

The paper is damp.

The correct paper type settings are not made.

The image was not printed on a suitable surface.

Smooth out the wrinkles from the paper, or replace it. See “Copy Paper”, About This Machine.

If paper comes out curled, adjust the Output Tray. See “Originals”, Copy Reference.

“Adjusting Image Density”, Copy Reference.

Use paper that has been stored in the recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

Check the paper loaded on the paper tray or bypass tray matches the paper type set on the display panel. See “Copy Paper”, About This Machine.

Before printing on special paper, check its surface carefully. Printing on non-print surfaces reduces print quality and can damage the machine's internal components. See “Copy Paper”, About This Machine.

Copies are dirty. Use of non-recommended toner

can result in loss of print quality and other problems.

The reverse side of an original image is copied.

Image density is too dark. Adjust the image density. See

Use manufacturer-genuine toner. Contact your service representative.

“Adjusting Image Density”, Copy Reference.

Troubleshooting When Using the Copy Function

Problem Cause Solution

A shadow appears on copies if you use pasted originals.

The same copy area is dirty whenever making copies.

Copies are too light. Image density is too light. Adjust the image density. See

Copies are too light. The paper is damp or rough.

Copies are too light. The toner bottle is almost empty. Add toner. See p.84 “Adding

Parts of images are not copied.

Image density is too dark. Adjust the image density. See

“Adjusting Image Density”, Copy Reference.

Change the orientation of the original.

Put mending tape on the pasted area.

The exposure glass, ADF or ARDF is dirty.

The original is not placed correctly.

The correct paper size is not selected.

Clean them. See p.97 “Maintaining Your Machine”.

“Adjusting Image Density”, Copy Reference.

Use the recommended paper. Also, use paper that has been stored in the recommended temperature and humidity conditions. See “Copy Paper”, About This Machine.

Contact your service representative.

Toner”.

Place originals correctly. See “Placing Originals”, Copy Reference.

Select the proper paper size.

White lines appear. The exposure glass or scanning

glass is dirty.

Copies are blank.

A moiré pattern is produced on copies.

Black spots appear on the copy of a photographic print.

The original is not placed correctly.

Your original has a dot pattern image or many lines.

Because of high humidity, the photographic print has stuck to the exposure glass.

Clean them. See p.97 “Maintaining Your Machine”.

When using the exposure glass, place originals face down. When using the ADF or ARDF, place them face up.

Place the original on the exposure glass at a slight angle.

Place the print on the exposure glass in either of the following ways:

• Place an OHP transparency on the exposure glass, and then place the print on top of the OHP transparency.

• Place the print on the exposure glass, and then place two or three sheets of white paper on top of it. Leave the exposure glass cover, ADF or ARDF open when copying.

When You Cannot Make Copies As Wanted

This section describes causes and remedies when copy results are not as expected.

❖ Basic

Problem Cause Solution

Misfeeds occur frequently.

Copy paper becomes creased.

The number of sheets loaded exceeds the capacity of the machine.

The paper is damp.

The paper is too thick or too thin.

The copy paper is wrinkled or has been folded/creased.

Printed paper is used.

The paper is damp.

Load paper only as high as the upper limit markings on the side fences of the paper tray or bypass tray. See “Copy Paper”, About This Machine.

Use paper that has been stored in the recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

Use recommended paper. See “Copy Paper”, About This Machine.

Use recommended paper. Use paper that has been stored in the recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

Use recommended paper. Do not reuse copy paper that has been already copied or printed onto. See “Copy Paper”, About This Machine.

Use paper that has been stored in the recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

Copy paper becomes creased.

You cannot combine several functions.

Print is slanted. The side fences in the paper tray

Print is slanted. The paper is feeding in at a slant. Load the paper correctly. See p.65

Print is slanted. The machine's cover is open. Make sure the right and lower

The paper is too thin.

Selected functions cannot be used together.

is not locked.

Use recommended paper. See “Copy Paper”, About This Machine.

Check the combination of functions and make the settings again. See “Combination Chart”, Copy Reference.

Make sure the side fence is locked. See p.71 “Changing the Paper Size”.

“Loading Paper”.

right covers are properly closed.

Troubleshooting When Using the Copy Function

❖ Edit

Problem Cause Solution

When using the Duplex Margin function, parts of the original image are not copied.

❖ Combine

Problem Cause Solution

When using Combine, parts of the image are not copied.

You set a wide erased margin. Set a narrower margin with User

Tools. You can set the width between 0 - 50 mm (0" - 2").

See “Copier Features”, General Settings Guide.

There is a lack of margin space on the opposite side of the binding position.

You specified a reproduction ratio that does not match the sizes of your originals and copy paper.

Your originals are not identical in size and direction.

Set a narrower margin with User Tools. You can set the width between 0 - 50 mm (0" - 2").

See “Copier Features”, General Settings Guide.

When you specify a reproduction ratio using the Manual Paper Select function, make sure that the ratio matches your originals and the copy paper.

(Select the correct reproduction ratio before using the Combine function.)

Use originals that are identical in size and direction.

Copies are not in correct order.

You placed the originals in the incorrect order.

When placing a stack of originals in the ADF or ARDF, the last page should be on the bottom.

If you place an original on the exposure glass, start with the first page to be copied.

❖ Duplex (Type 2 only)

Problem Cause Solution

When You Cannot Make Copies As Wanted

Cannot print in duplex mode.

Copies are not in duplex order.

When using Duplex, copy is made Top to Bottom even though [Top to Top] is selected.

Parts of the original image are not copied.

You may have loaded paper on the bypass tray.

You have loaded paper exceeding 90 g/m

You have selected a tray that is set to [Off] for duplex printing in

[Tray Paper Settings] under [System Settings].

You placed the originals in the incorrect order.

You placed the originals in the wrong orientation.

The margin is too wide.

Remove paper loaded on the bypass tray. Load paper in Tray 1 - 4.

Change the paper.

Select a paper tray in [Tray Paper Settings] under [System Settings], and then press [OK]. Then, select

[No Display (Plain Paper)] or [Recycled Paper] for Paper Type, press

[Duplex], and then select [On]. See “Tray Paper Settings”, General Settings Guide.

When placing a stack of originals in the ADF or ARDF, the last page should be on the bottom.

If you place an original on the exposure glass, start with the first page to be copied.

Place the original in the correct orientation. See “Original Orientation”, Copy Reference.

Set a narrower margin with User Tools. See “User Tools Menu (Copier Features)”, Copy Reference.

When Memory Is Full

This section describes likely causes of and possible solutions for problems related to full memory.

Message Cause Solution

Press [Resume] to scan and copy remaining originals.

The machine checks if the remaining originals should be copied, after the scanned original has been printed.

To continue copying, remove all copies, and then press [Resume]. To stop copying, press [Stop].

Troubleshooting When Using the Copy Function

3. Troubleshooting When

Using the Facsimile Function

This chapter describes likely causes of and possible solutions for facsimile function problems.

Adjusting the Volume

The following describes how to adjust the volume.

You can change the volume of the following sounds that the machine makes.

❖ On Hook Mode

Heard when the {On Hook Dial} key is pressed.

❖ At Transmission

Heard when immediate transmission is performed.

❖ At Reception

Heard when the machine receives a document.

❖ At Dialing

Heard after pressing the {Start} key, until the line connects to the destination.

❖ At Printing

Heard when a received document is printed.

A Press the {User Tools/Counter} key.

ASB027S

B Select [Fax Features] using {U} or {T}, and then press the {OK} key.

Troubleshooting When Using the Facsimile Function

C Select [General Settings/Adjust] using {U} or {T}, and then press the {OK} key.

D Select [Adjust Sound Volume] using {U} or {T}, and then press the {OK} key.

E Select the item you want to adjust using {U} or {T}, and then press the

{OK} key.

F Select the volume using {W} or {V}, and then press the {OK} key.

Press the {Escape} key to cancel the setting and the display returns to that of step

G Press the {User Tools/Counter} key.

ASB027S

The standby display appears.

Adjusting the Volume

Note

❒ You can also adjust the On Hook volume when you press the {On Hook Di-

al} key. See “On Hook Dial”, Facsimile Reference.

❒ If the extended security function prevents you from changing this setting,

contact the administrator.

❒ You can set the volume level to between 0 and 7.

Troubleshooting When Using the Facsimile Function

When a Message Is Displayed

This section describes the machine's main messages. If other messages appear, follow their instructions.

Message Cause Solution

Error occurred, and trans. was cancelled.

Put original back, check it and press Start key.

Cannot detect original size. Place original again, then press Start key.

LFunc. Problems

Data will be initialized.

Memory is full. Scanning will be stopped and only scanned page(s) will be stored.

A document jam occurred during Immediate Transmission. There may be a problem with the machine or the telephone line (for example, noise or cross talk).

Original jammed during Memory Transmission.

The machine failed to detect the size of the original.

There is a problem with the fax. Record the code number shown

The memory is full. If you press [Exit], the machine re-

Press [Exit], and then resend the pages that have not been sent.

If the error reoccurs frequently, contact your service representative.

Place originals that have not been scanned on the exposure glass, ADF or ARDF again.

Place original again, and then press the {Start} key.

in the display and contact your service representative.

Other functions can be used.

turns to standby mode and starts transmitting the pages that have been stored.

Cannot send fax as scanner is in use by another function.

Updating the settings... Reselect dest./functions after update finishes.

The machine is scanning an original under another function.

The destination list is being updated from the network using SmartDeviceMonitor for Admin or Web Image Monitor.

Before sending the fax, cancel the current scan job under the other function. To do this, press the {Clear/Stop} key on the control panel to display the message

Clear/Stop key was

“

pressed. Stop scanning?

Wait until the message disappears. Do not switch off the power while this message is displayed.

”, and then press [Stop].

When a Message Is Displayed

Message Cause Solution

Updating destination list. Reselect destination(s) or sender's name later.

You do not have privileges to use this function.

Authentication failed.

Connection with LDAP server has failed. Check the server status.

The destination list is being updated from the network using SmartDeviceMonitor for Admin or Web Image Monitor.

Use of this function is restricted. Contact the administrator.

Wrong login user name or password.

Authentication is not possible from this machine.

A network error has occurred and connection has failed.

Wait until the message disappears. Do not switch off the power while this message is displayed. Depending on the number of destinations to be updated, there may be some delay before you can resume operation. Operations are not possible while this message is displayed.

Confirm correct login user name or password.

Contact the administrator.

Try the operation once more. If the message is still shown, the network may be crowded. Check the information of [System Set- tings]. See “Administrator Tools”, General Settings Guide.

LDAP server auth. has failed. Check the settings.

Exceeded max. number of search results which can be displayed. Max.: nnn

(A figure is placed at n.)

LDAP server search timed out. Check the server status.

Specified group contains some invalid dest. Do you want to select only valid dest.?

The entered user name or password does not match that specified for LDAP server authentication.

The number of search results has exceeded the maximum number of items that can be displayed.

A network error has occurred and connection has failed.

The specified group contains some destinations for sending by e-mail and some destinations for sending by Scan to Folder.

Make settings correctly for the user name and the password for LDAP server authentication.

Search again after changing the search conditions.

Try the operation once more. If the message is still shown, the network may be crowded. Check the information of [System Set- tings]. See “Administrator Tools”, General Settings Guide.

To select destinations for sending by e-mail, press [Select] for the message displayed on the e-mail screen. To select destination for sending by Scan to Folder, press [Select] for the message displayed on the Scan to Folder screen.

Troubleshooting When Using the Facsimile Function

Message Cause Solution

Sender's name is not selected. Specify sender's name.

Check whether there are any network problems.

{13-10}

Check whether there are any network problems.

{13-11}

Check whether there are any network problems.

{13-17}

The sender has not been specified.

The alias telephone number you entered is already registered on the gatekeeper by another device.

Cannot access gatekeeper. • Use your Web Image Monitor

Registering of user name is rejected by the SIP server.

A sender's name should be specified before sending e-mail. Send e-mail after specifying the sender's name.

• Check the alias telephone number is correctly programmed using the Web Image Monitor. See the Web Image Monitor's Help.

• Contact your network administrator.

to check the gatekeeper address is correctly programmed. See the Web Image Monitor's Help.

• Contact your network administrator.

• Use your Web Image Monitor to check the SIP server address and user name are correctly programmed. See the Web Image Monitor's Help.

• Contact your network administrator.

Check whether there are any network problems.

{13-18}

Cannot access the SIP server. • Use your Web Image Monitor

to check the SIP server address is correctly programmed. See the Web Image Monitor's Help.

• Contact your network administrator.

When a Message Is Displayed

Message Cause Solution

Check whether there are any network problems.

{14-01}

Cannot find the DNS server, SMTP server or folder for forwarding.

• Check that the DNS server IPv4 address is correctly programmed using Web Image Monitor. See the Web Image Monitor's Help.

• Check that the host name or IPv4 address of the SMTP server is correctly programmed using Web Image Monitor. See the Web Image Monitor's Help.

• Check that the SMTP server is correctly programmed using Web Image Monitor. See the Web Image Monitor's Help.

• Check that the folder for transfer is correctly specified.

• Check that the computer in which the folder for transfer is specified is operating correctly.

• Check that the LAN cable is correctly connected to the machine.

• Check the network connection and radio wave status.

• Contact your network administrator.

Troubleshooting When Using the Facsimile Function

Message Cause Solution

Check whether there are any network problems.

{14-09}

E-mail transmission was refused by SMTP authentication, POP before SMTP authentication or login authentication of the computer in which the folder for forwarding is specified.

• Check that the user name and password for SMTP authentication or POP before SMTP authentication are correctly programmed from [File Trans- fer] under [System Settings]. See “File Transfer”, General Settings Guide. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help.

• Check that the user name and password of the E-mail Account are correctly programmed from [File Transfer] under [System Settings]. See “File Transfer”, General Settings Guide. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help.

• Check that the user ID and password for the computer in which the folder for forwarding is specified are correctly programmed.

• Check that the folder for forwarding is correctly specified.

• Check that the computer in which the folder for forwarding is specified is correctly operated.

• Contact the administrator.

Check whether there are any network problems.

{14-33}

Check whether there are any network problems.

{15-01}

No machine e-mail address is programmed.

No POP3/IMAP4 server address is programmed.

• Check that the machine's email address is correctly programmed from [File Transfer] under [System Settings]. See “File Transfer”, General Settings Guide. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help.

• Contact the administrator.

• Check that the host name or IPv4 address of the POP3/IMAP4 server is correctly programmed using the Web Image Monitor. See the Web Image Monitor's Help.

• Contact the administrator.

When a Message Is Displayed

Message Cause Solution

Check whether there are any network problems.

{15-02}

Check whether there are any network problems.

{15-03}

Check whether there are any network problems.

{15-11}

Cannot log on to the POP3/IMAP4 server.

No machine e-mail address is programmed.

Cannot find the DNS server or POP3/IMAP4 server.

• Check that the user name and password of the E-mail Account are correctly programmed using [File Transfer] under [System Settings]. See “File Transfer”, General Settings Guide. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help.

• Contact your network administrator.

• Check that the machine's email address is correctly programmed using [File Transfer] under [System Settings]. See “File Transfer”, General Settings Guide. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help.

• Contact your network administrator.

• Check that the DNS server IPv4 address is correctly programmed using Web Image Monitor. See the Web Image Monitor's Help.

• Check that the POP3/IMAP4 server is correctly programmed using Web Image Monitor. See the Web Image Monitor's Help.

• Check the network connection and radio wave status.

• Check that the LAN cable is correctly connected to the machine.

• Contact your network administrator.

Troubleshooting When Using the Facsimile Function

Message Cause Solution

Check whether there are any network problems.

{15-12}

Cannot log on to the POP3/IMAP4 server.

• Check that the user name and password for POP before SMTP authentication are correctly programmed from [File

Transfer] under [System Settings]. See “File Transfer”,

General Settings Guide. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help.

• Contact your network administrator.

Note

❒ If “Check whether there are any network problems.” appears, the ma-

chine is not correctly connected to the network or the settings of the machine are not correct. If you do not need to connect the machine to the network, you can specify the setting so this message is not displayed, and then the {Facsim- ile} key no longer lights. See “Parameter Setting”, General Settings Guide. If you reconnect the machine to the network, be sure to set “Display” with User Parameters. Otherwise, you cannot check the status of the network connection.

❒ If the paper tray runs out of paper, “

[Exit].

” appears on the display, add more paper. If there is paper left in the

Out of paper. Load it, then press

other trays, you can receive documents as usual, even if the message appears on the display. You can turn this function on or off with “Parameter Setting”. See “Parameter Setting”, General Settings Guide.

When You Cannot Send or Receive Fax Messages As Wanted

This section describes likely causes of and possible solutions for transmission and reception-related problems.

❖ Transmission/Reception

Problem Cause Solution

Both transmission and reception are impossible.

❖ Transmission

Problem Cause Solution

Document appears blank at the other end.

Transmission failed due to a “maximum email size” error.

When using On Hook Dial or Manual Dial,

Receiving...”

” appears and transmission is not allowed.

The modular cable may be disconnected.

The terminal adaptor setting is incorrect.

The original was placed upside down.

The size of the Internet fax document exceeds the maximum email size specified on the machine.

If the machine fails to detect the size of the original when the {Start} key is pressed, it performs a receiving operation.

Make sure that the modular cable is correctly connected. See “Connecting the Machine to a Telephone Line and Telephone”, General Settings Guide.

Check the setting.

Place it correctly. See “Placing Originals”, Facsimile Reference.

Set [Maximum E-mail Size] under [E- mail Settings] to [Off], or set the maximum e-mail size to a larger value. Then, re-send the document. See “E-mail Settings”, General Settings Guide.

Press [Original Size:], select the scanning area, and then resend the document. If you use On Hook Dial or Manual Dial frequently, it is recommended that you set “Receive documents by pressing the {Start} key when originals are not set.” to “Off” in User Parameters. If this is set to “Off”, when using Manual Dial, you cannot receive by pressing the {Start} key. See “Parameter Setting”, General Settings Guide.

LAN-Fax Driver does not work.

The entered login user name, password, or driver encryption key is incorrect.

A high security level is set by the extended security function.

Check your login user name, password, or driver encryption key, and enter them correctly. Contact the administrator.

Contact the administrator.

Troubleshooting When Using the Facsimile Function

Problem Cause Solution

Cannot cancel a Memory Transmission.

Cannot cancel an Immediate Transmission.

Cannot cancel Internet Fax transmission.

Although a group specification was set for the following, reception was not possible.

Forwarding, Forwarding of Special Sender, Email TX Result, routing email received via SMTP.

The document is being scanned. Press the {Clear/Stop} key. See

“Canceling a Transmission”, Facsimile Reference.

The document is being sent or it is in standby.

-Press the {Clear/Stop} key. See

The number of specified destinations exceeds the maximum number that can be specified as a group.

Press the {Clear/Stop} key. See “Canceling a Transmission”, Facsimile Reference.

“Canceling a Transmission”, Facsimile Reference.

Canceling Internet Fax transmission is possible only during scanning. It is impossible during communication.

A maximum of 100 parties can be specified for a group. Check if there are over the specified numbers registered in the address book. If a group was registered in another group, transmission is canceled but an error message does not appear. See “Registering Names to a Group”, General Settings Guide.

❖ Reception

Problem Cause Solution

The machine failed to print received fax documents.

Reception is impossible, but transmission is possible.

Reception is possible, but transmission is impossible.

Transmission is possible, but reception is impossible.

If this happened when the Receive File indicator was lit, the paper or toner might have run out, making printing impossible.

When the B Load Paper indicator is lit.

The toner has run out. Replace the toner bottle. See p.85

The terminal adaptor setting is incorrect.

• Load paper into the paper tray.

•Add toner.

See “Substitute Reception”, Facsimile Reference.

Load paper into the paper tray. See p.65 “Loading Paper”.

“Replacing Toner”.

Check the setting.

❖ Printing

Problem Cause Solution

When You Cannot Send or Receive Fax Messages As Wanted

Print is slanted. The tray's side fences may not be

locked.

Print is slanted. The paper is fed in at a slant. Load the paper correctly. See p.65

Print is slanted. The machine's cover is open. Make sure the right and lower

Misfeeds occur frequently.

The number of sheets loaded exceeds the capacity of the machine.

The paper is damp.

The paper is too thick or too thin.

The copy paper is wrinkled or has been folded/creased.

Check the side fences are locked. See p.71 “Changing the Paper Size”.

“Loading Paper”.

right covers are properly closed.

Load paper only as high as the upper limit markings on the side fences of the paper tray or bypass tray. See “Copy Paper”, About This Machine.

Use paper that has been stored in the recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

Use recommended paper. See “Copy Paper”, About This Machine.

Use recommended paper. Use paper that has been stored in the recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

Copy paper becomes creased.

Printed images contain blots or are patchy.

Printed paper is used. Use recommended paper. Do not

reuse copy paper that has been already printed onto. See “Copy Paper”, About This Machine.

The paper is damp.

The paper is too thin.

The machine is not on a level surface.

The paper is creased, curled, or has blemishes.

Use paper that has been stored in the recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

Use recommended paper. See “Copy Paper”, About This Machine.

The machine must be placed on a stable and level surface.

Check the environment of location to select an appropriate location. See p.93 “Where to Put Your Machine”.

Straighten the paper if curled. Replace it if wrinkled or damaged. See “Copy Paper”, About This Machine.

Troubleshooting When Using the Facsimile Function

Problem Cause Solution

The image is too dark or too light.

Background of received images appears dirty. Images from the back of the page appear.

Printed or sent images are spotty.

Received image is too light.

The correct paper type settings are not made.

Using toner bottles not recommended by the supplier or refilling the toner bottle may degrade the print quality or cause a malfunction.

Image density is too dark. Adjust scan density. See “Image

The exposure glass, ADF or ARDF is dirty.

When using moist, rough, or processed paper, areas of print may not be fully reproduced.

The paper is damp.

Check the paper loaded on the paper tray or bypass tray matches the paper type set on the display panel. See “Copy Paper”, About This Machine.

Use only toner bottles recommended by the supplier.

Density (Contrast)”, Facsimile Reference.

Clean them. See p.97 “Maintaining Your Machine”.

Only use recommended paper. See “Copy Paper”, About This Machine.

Use paper that has been stored in the recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

Received image is too light.

Other fax machine's name is not correctly printed or displayed.

• The image density has been set too low.

• The original of the transmitted fax was printed on paper that is too thin.

When the D Add Toner indicator is lit, toner is beginning to run out.

When a destination is programmed in the Address Book using SmartDeviceMonitor for Admin or Web Image Monitor, in some languages, the programmed destination may not be printed or displayed correctly.

• Increase the scanning density. See “Image Density (Contrast)”, Facsimile Reference.

• Ask the sender to reprint the original on thicker paper and fax it again.

Replace the toner bottle soon. See p.85 “Replacing Toner”.

Use ASCII characters (for example: a-z, 0- 9).

❖ Others

Problem Cause Solution

When You Cannot Send or Receive Fax Messages As Wanted

All fax documents stored in memory have been lost. Those documents include ones stored through Memory Transmission/Reception, Memory Lock, and Substitute Reception.

The following functions are not available: Forwarding, routing email received via SMTP.

All fax documents are lost from memory if the machine remains unpowered for approximately 12 hours or longer.

This function is made unavailable by the enhanced security function.

If any documents have been lost for this reason, a Power Failure Report is automatically printed when the machine is turned on. If fax documents stored for Memory Transmission have been lost, check the destinations and resend the documents. If fax documents received through Memory, Memory Lock or Substitute Reception have been lost, ask the senders to resend the documents. See p.35 “Turning Off the Main Power / In the Event of Power Failure”.

Contact the administrator.

When Memory Is Full

This section describes likely causes of and possible solutions for problems related to full memory.

Message Cause Solution

Exceeded max. memory capacity. Do you want to send the scanned data?

The memory is full. If you press [Exit], the machine re-

turns to standby mode and starts transmitting the stored pages.

Troubleshooting When Using the Facsimile Function

When an Error Report Is Printed

An Error Report is printed if a document cannot be successfully sent or received.

Possible causes include a problem with the machine or noise on the telephone line. If an error occurs during transmission, resend the original.

If an error occurs during reception, ask the sender to resend the document.

Note

❒ If an error happens frequently, contact your service representative.

❒ The “Page” column gives the total number of pages. The “Page not sent” or

“Page not received” column gives the number of pages not sent or received successfully.

❒ You can display a destination with the User Parameters. See “Parameter Set-

ting”, General Settings Guide.

❒ You can display a sender name with the User Parameters. See “Parameter Set-

ting”, General Settings Guide.

Turning Off the Main Power / In the Event of Power Failure

This section describes the machine status when the power is turned off or if the power fails.

CAUTION:

• When you disconnect the power plug from the wall outlet, always pull the plug (not the cable).

Important

❒ Do not turn off the main power switch while the power indicator is lit or

blinking. If you do, the memory may be damaged and failure could result.

❒ Turn off the main power switch before pulling out the plug. If you pull out

the plug with the switch on, the memory may be damaged and failure could result.

❒ Make sure that 100% is shown on the display before you unplug the machine.

If a lower value is shown, some data is currently present in memory.

❒ Right after a power failure, the internal battery needs to be sufficiently re-

charged to guard against future data loss. Keep the machine plugged in and the main power switch on for about 5 days after the power loss.

Even if the main power switch is turned off, the contents of the machine memory (for example, programmed numbers) will not be lost. However, if power is lost for about 12 hours because the main power switch is turned off, there is a power cut, or the power cord is removed, contents of the Fax memory are lost. Lost items will include any fax documents stored in memory using Memory Transmission/Reception, Memory Lock, or Substitute Reception.

If a file was deleted from memory, a Power Failure Report is automatically printed as soon as the power is restored.

This report can be used to identify lost files. If a document stored for Memory Transmission was lost, resend it. If a document received by Memory Reception or Substitute Reception was lost, ask the sender to resend it.

❖ RDS (Remote Diagnostic System)

If the machine has a problem, a service representative can perform various settings over the telephone line from the service station. If you want to use this function, change the User Parameter. See “Parameter Setting”, General Settings Guide.

Troubleshooting When Using the Facsimile Function

When an Error Occurs Using Internet Fax

This section describes reports that the machine sends if an Internet Fax error occurs.

Error Mail Notification

The machine sends the Error Mail Notification to the sender when it is unable to successfully receive a particular e-mail message. A “cc” of this notification is also sent to the administrator's e-mail address when one is specified.

Note

❒ You can select to send Error Mail Notification with User Parameters. See “Pa-

rameter Setting”, General Settings Guide.

❒ If Error Mail Notification cannot be sent, the Error Report (E-Mail) is printed

by the machine.

❒ If an error occurs when e-mail is received via SMTP, the SMTP server sends

error e-mail to the originator of the document.

Error Report (E-Mail)

The Error Report (E-Mail) is printed by the machine when it is unable to send an Error Mail Notification.

Server-Generated Error E-mail

The transmitting server sends this error e-mail to the originator of e-mail that cannot be transmitted successfully (due to reasons such as specifying an incorrect e-mail address).

Note

❒ After server-generated error e-mail is printed, the first page of the sent docu-

ment is printed.

4. Troubleshooting When

Using the Printer Function

This chapter describes likely causes of and possible solutions for printer function problems.

When a Message Is Displayed during Installation of the Printer Driver

This section describes what to do if a message appears when installing the printer driver.

The message number 58 or 34 indicates that the printer driver cannot be installed using Auto Run. Install the printer driver using [Add Printer] or [Install Printer].

Windows 95/98/Me, Windows 2000 or Windows NT 4.0

This section describes the procedure under Windows 95/98/Me, Windows 2000 or Windows NT 4.0.

A On the [Start] menu, point to [Settings], and then click [Printers]. B Double-click the Add Printer icon. C Follow the instructions in Add Printer Wizard.

If the printer driver is on a CD-ROM, the location of the RPCS printer driver is either\DRIVERS\RPCS\WIN9X_ME, or \DRIVERS\RPCS\WIN2K_XP. If the installer starts, click [Cancel] to quit.

Windows XP Professional or Windows Server 2003

This section describes the procedure under Windows XP Professional or Windows Server 2003.

A On the [Start] menu, click [Printers and Faxes]. B Click [Add a printer]. C Follow the instructions in Add Printer Wizard.

If the printer driver is on a CD-ROM, the location of the RPCS printer driver is \DRIVERS\RPCS\WIN2K_XP. If the installer starts, click [Cancel] to quit.

Troubleshooting When Using the Printer Function

Windows XP Home Edition

This section describes the procedure under Windows XP Home Edition.

A On the [Start] menu, click [Printers and Faxes]. B Click [Add a Printer]. C Follow the instructions in Add Printer Wizard.

If the printer driver is on a CD-ROM, the location of the RPCS printer driver is \DRIVERS\RPCS\WIN2K_XP. If the installer starts, click [Cancel] to quit.

When a Message Is Displayed

This section describes the principal messages that appear on the display panel. If a message not described here appears, act according to the message.

Reference

Before turning the main power off, see “Turning On the Power”, About This Machine.

Status Messages

This section describes the machine status messages.

Message Status

Ready

Printing...

Waiting...

Offline

Please wait.

Resetting Job...

Setting change...

Hex Dump Mode

Alert Messages

This is the default ready message. The machine is ready for use. No action is required.

The machine is printing. Wait a while.

The machine is waiting for the next data to print. Wait a while.

The machine is offline. To start printing, switch the machine online by pressing the {Online} Key.

This message may appear for a few seconds. It means the machine is initializing or executing maintenance operations. Wait a while.

The machine is resetting the print job. Wait until “

Ready” appears on the display panel.

The machine settings are being changed. Wait a while.

In Hex Dump mode, the machine prints received data in hexadecimal format. Turn off the machine after printing, and then turn back on. Hex Dump mode is used for advanced troubleshooting.

This section describes the machine alert messages.

Message Cause Solution

Problem:Wireless card

Problem:Wireless board

An error may have occurred in the IEEE 802.11b card.

An error may have occurred in the IEEE 802.11b board.

Turn off the main power switch, and back on again. If the message appears again, contact your sales or service representative.

Troubleshooting When Using the Printer Function

Message Cause Solution

Paper Tray is in use.

Tray # Error

USB Error

Duplex mode is in off position for Tray #

Ethernet Board Error

NV-RAM Error

The specified paper tray is in use by another function, such as the copier function.

An error has occurred with the paper tray.

# indicates the tray number.

An error has occurred in the USB interface.

The selected paper tray has not been configured for duplex printing.

# indicates the tray number.

An error has occurred in the Ethernet board.

An error has occurred in the machine.

Wait until the other function has finished using the specified paper tray.

Press [JobReset] to change the paper tray settings, or press [Form- Feed] to select another paper tray and print using that.

Turn off the main power switch, and back on again. If the message appears again, contact your sales or service representative.

Press [JobReset] to change the paper tray settings or do single-sided printing.

For details about the tray settings, see General Settings Guide.

Turn off the main power switch, and back on again. If the message appears again, contact your sales or service representative.

Turn off the main power switch, and back on again. If the message appears again, call your sales or service representative.

Authentication failed.

Parallel I/F Error

Printer Font Error.

Memory Overflow

• The login user name or password entered is incorrect.

• The machine currently cannot perform authentication.

An error has occurred in the parallel interface board.

An error has occurred in the font settings.

Maximum capacity of PCL or PostScript 3 list display has been exceeded.

• Check your login user name and password.

• Contact the administrator.

Contact your service representative.

Turn off the main power switch, and back on again. If the message appears again, contact your sales or service representative.

Reduce the value of [Resolution] in

[

the printer driver, or select

]

in [Memory Usage] under [Sys-

ority

]

(see “Printer Features”,

tem

General Settings Guide). If this message continues to appear after taking these steps, decrease the number of files sent to the machine.

Font Pri-

When a Message Is Displayed

Printing the Error Log

If files could not be printed due to printing errors, print the error log to identify the problem.

A Press the {User Tools/Counter} key.

ASB027S

B Select [Printer Features] using {U} or {T}, and then press the {OK} key.

C Select [List/Test Print] using {U} or {T}, and then press the {OK} key.

D Select [Error Log] using {U} or {T}, and then press the {OK} key.

An error log is printed.

Note

❒ The most recent 30 errors are stored in the error log. If a new error is added

when there are 30 errors already stored, the earliest error is deleted. You can check any of these print jobs for error log information.

❒ If the main power switch is turned off, the log is deleted.

Troubleshooting When Using the Printer Function

When You Cannot Print

Use the following procedures if printing does not start even after performing [Print].

Problem Cause Solution

Printing does not start. The power is off. Check the cable is securely

plugged into the power outlet and the machine. Turn on the main power switch.

Printing does not start. The machine is set to “Offline”. Press the {Online} key.

Printing does not start. The cause is displayed on the dis-

play panel.

Printing does not start. The interface cable was connected

after the machine was turned on.

Printing does not start. The interface cable is not connect-

ed correctly.

Printing does not start. The appropriate interface cable is

not used.

Printing does not start. If an extended wireless LAN is

used, failure to print might result from a weak wireless signal.

Check the error message or warning status on the display panel and take the required action. See p.39 “When a Message Is Displayed”.

Connect the interface cable before turning on the machine.

Connect the interface cable securely. If it has a fastener, fasten that securely as well. See “Connecting to the Interfaces”, General Settings Guide.

The type of interface cable you should use depends on the computer. Be sure to use the correct one. If the cable is damaged or worn, replace it. See “Connecting to the Interfaces”, General Settings Guide.

To check signal status, press the {User Tools/Counter} key, and then select [System Settings] using {U} or {T}. On [Interface Settings], select [IEEE 802.11b], and then press

[Wireless LAN Signal] using {U} or {T}. If signal quality is poor,

move the machine to a location where radio waves can pass or remove objects that might cause interference. (You can check signal status only when using wireless LAN in infrastructure mode.)

Printing does not start. If the machine is operating in an

extended wireless LAN, the SSID settings are incorrect.

Check using the machine's display panel that the SSID is correctly set. See “Network Settings”, General Settings Guide.

When You Cannot Print

Problem Cause Solution

Printing does not start. If the machine is operating in an

extended wireless LAN, the receiver's MAC address may be preventing communication with the access point.

Printing does not start. The extended wireless LAN has

not started.

Printing does not start.

The Data In indicator does not blink or light up.

Advanced encryption has been set using the Extended Security function.

The login user name, password, or driver encryption key is invalid.

If the Data In indicator is unlit or not flashing even after performing [Print], the machine has not received the data.

Check access point settings when in infrastructure mode. Depending on the access point, client access may be limited by MAC address.

Also, check there are no problems in transmission between access point and wired clients, and between access point and wireless clients.

Confirm the orange LED is lit, and the green LED is lit or blinks during transmission.

Check the settings of the Extended Security function with the administrator.

Check the login user name, password, or driver encryption key is correct.

• When the machine is connected to a computer via a cable, check the computer print port settings are correct. For how to check the print port, see “Confirming the Connection Method”, Printer Reference.

• When it is networked with a computer, contact the administrator.

The status indicator of the machine is red.

Updating the destination list. Reselect destination(s) or sender's name later.

[List/Test Print] is disabled.

Printing does not start when using extended wireless LAN in Adhoc mode.

The cause is displayed on the display of the control panel.

The destination list is being updated from the network using SmartDeviceMonitor for Admin or Web Image Monitor.

A mechanical error might have occurred.

Correct communication mode is not set.

Check the error message on the display panel and take required action. See p.39 “When a Message Is Displayed”.

Contact your service representative. See “List/Test Print”, General Settings Guide.

Turn the main power off and back on. See “Turning On the Power”, About This Machine.

Or, change the settings in [Net-

]

under [Interface Settings] of

work

[

System Settings]. See “Network

Settings”, General Settings Guide.

If the printing does not start, contact your service representative.

Troubleshooting When Using the Printer Function

❖ When the machine is connected to the computer using the interface cable

The following shows how to check the print port when the Data In indicator does not light up or blink. Check if the print port setting is correct. When it is connected using a parallel interface, connect it to LPT1 or LPT2. For Windows 95/98/Me

A Click the [Start] button, point to [Settings], and then click [Printers].

B Click the icon of the machine. On the [File] menu, click [Properties].

C Click the [Details] tab.

D In the [Print to the following port:] list, confirm the correct port is selected.

For Windows 2000 or Windows NT 4.0

A Click the [Start] button, point to [Settings], and then click [Printers].

B Click the icon of the machine. On the [File] menu, click [Properties].

C Click the [Ports] tab.

D In the [Print to the following port(s)] list, confirm the correct port is selected.

For Windows XP Professional or Windows Server 2003

A Click the [Start] button, and then click [Printers and Faxes].

B Click the icon of the machine. On the [File] menu, click [Properties].

C Click the [Ports] tab.

D In the [Print to the following port(s)] list, confirm the correct port is selected.

For Windows XP Home Edition

A Click the [Start] button, and then click [Control Panel].

B Click [Printers and Other Hardware].

C Click [Printers and Faxes].

D Click the icon of the machine. On the [File] menu, click [Properties].

E Click the [Ports] tab.

F In the [Print to the following port(s)] list, confirm the correct port is selected.

When Scanning Is Not Done As Expected

This section describes causes and remedies when scan results are not as expected.

Problem Cause Solution

The scanned image is dirty.

The image is distorted or out of position.

The scanned image is upside down.

No image results from scanning.

The scanned image contains white spaces.

The exposure glass, scanning glass, exposure glass cover, ADF or ARDF is dirty.

The original was moved during scanning.

The original was not pressed flat against the exposure glass.

The original was placed upside down.

The original was placed with the front and back reversed.

If you scan originals using functions other than the network TWAIN scanner function, certain paper size and resolution settings may produce scanned images that are larger than the specified size because of margins being added to the sides.

Clean these parts. See p.97 “Maintaining Your Machine”.

Do not move the original during scanning.

Make sure that the original is pressed flat against the exposure glass.

Place the original in the correct orientation. See “Placing Originals”, Copy Reference.

When the original is placed directly on the exposure glass, the side to be scanned must face down. When the original is fed via the ADF or ARDF, the side to be scanned must face up. See “Placing Originals”, Copy Reference.

Scanning at a higher resolution may reduce the margins.

Troubleshooting When Using the Scanner Function

When You Cannot Send Scanned Files

The following sections describe likely causes of and solutions for network delivery and e-mail sending-related problems.

When You Cannot Browse the Network to Send a Scanned File

This section describes likely causes of and possible solutions for the browser network failing to operate when files are sent.

Problem Cause Solution

The network cannot be browsed when specifying the destination folder.

The following machine settings may not be correct:

• IPv4 address

• Subnet Mask

Check the settings. See “Network Settings”, General Settings Guide.

When the TWAIN Driver Cannot Be Started

This section describes likely causes of and possible solutions for the TWAIN driver failing to operate.

Problem Cause Solution

The Scanner Properties dialog box cannot be displayed.

Advanced encryption has been specified in the extended security setting.

For details about the extended security setting, contact the administrator.

The Network Delivery Function Cannot Be Used

This section describes likely causes of and possible solutions for the Network Delivery function failing to operate.

Problem Cause Solution

The network delivery function cannot be used.

The delivery software may be an old version or a security setting may be specified.

The network delivery function setting is not correct.

Contact the administrator.

Specify it correctly. See “Settings Required to Use the Network Delivery Scanner”, General Settings Guide.

When You Cannot Send Scanned Files

Operations Are Not Possible When Messages Appear

This section describes likely causes of and possible solutions for messages that appear when the machine fails to operate.

Message Cause Solution

Updating destination list. Reselect destination(s) or sender's name later.

The destination list is being updated from the network using SmartDeviceMonitor for Admin or Web Image Monitor.

Troubleshooting When Using the Scanner Function

When a Message Is Displayed

This section describes likely causes of and possible solutions for error messages that may appear on the machine's display panel.

When a Message Is Displayed on the Display Panel

This section describes causes and remedies if an error message appears on the display of the control panel.

Important

❒ For messages that are not listed here, see “When You Have Problems Operat-

ing the Machine”.

Message Cause Solution

Connection with LDAP server has failed. Check the server status.

LDAP server auth. has failed. Check the settings.

Destination list has been updated. Selected destinations/sender will be cleared.

Updating destination list has failed. Try again?

Updating destination list. Reselect destination(s) or sender's name later.

A network error has occurred and connection has failed.

The user name and password differ from those set for LDAP server authentication.

A specified destination or sender's name was cleared when the destination list in the delivery server was updated.

A network error has occurred.

The destination list is being updated.

Try the operation once more. If the message is still shown, the network may be crowded. Check the information of System Settings. See “Administrator Tools”, General Settings Guide.

Make settings correctly for the user name and the password for LDAP server authentication.

Specify the destination or sender's name again.

Check whether the server is connected.

If a destination or sender's name was already selected, re-select it after this message disappears.

When a Message Is Displayed

Message Cause Solution

Cannot detect original size

Select scan size.

Exceeded max. number of search results which can be displayed. Max.: nnn

(A figure is placed at n.)

You do not have privileges to use this function.

You have loaded paper of a size not shown on the paper size selector.

Search results have exceeded the max. displayable number.

Privileges to use this function. Contact the administrator.

• Place the original correctly.

• Specify the scan size.

• When placing an original directly on the exposure glass, the lifting/ lowering action of the ADF or ARDF triggers the automatic original size detection process. Lift the ADF or ARDF by more than 30 degrees. See “Placing Originals”, Copy Reference.

Search again after changing the search conditions.

LDAP server search timed out. Check the server status.

Specified group contains some invalid dest. Do you want to select only valid dest.?

Connection has failed. Check settings and check Scanned File Status.

A network error has occurred and connection has failed.

The specified group contains some destinations for sending by e-mail and some destinations for sending by Scan to Folder.

The correct network settings are not made.

Try the operation once more. If the message is still shown, the network may be crowded. Check the information of System Settings. See “Administrator Tools”, General Settings Guide.

• Check the network settings of the client computer.

• Check that components such as the LAN cable are connected properly.

• Check that the server settings are correct and the server is working properly.

Troubleshooting When Using the Scanner Function

Message Cause Solution

Dest. authentication failed. Check settings and check Scanned File Status.

Sender's name is not selected. Specify sender's name.

Cannot enter manually more than nnn destinations.

(A figure is placed at n.)

Cannot specify more than 100 destinations.

The number of destination folders selectable in one time is limited to

32.

The entered user name or password was invalid.

The sender's name was not specified.

The e-mail has too many (nnn or more) destinations.

The e-mail has too many (100 or more) destinations.

The maximum number of destination folders that can be selected at one time has been exceeded.

• Check that the user name and password are correct.

• Check that the ID and password for the destination folder are correct.

• A password of 128 or more characters may not be recognized.

A sender's name should be specified before sending e-mail. Send e-mail after specifying the sender's name.

Split the destinations into two or more groups.

Select 32 or fewer destination folders.

Exceeded max. Email size. Sending E-mail has been cancelled.

Sending failed. Check settings and check Scanned File Status.

Entered protection code for dest. is incorrect. Please reenter.

The maximum e-mail size has been exceeded.

While a file was being sent, a network error occurred and the file could not be sent correctly.

The correct protection code was not entered.

• Increase the size of [Max. E-mail Size].

•Set [Divide & Send E-mail] to [On

(per page)] or [On (per max. size)].

See “Send Settings”, General Settings Guide.

Try the operation once more. If the message is still shown, the network may be crowded. Contact the administrator.

Press the {Job Information} key to display the transmission results, and then check which job has not been sent. See “Confirmation Displays”, Scanner Reference.

Make sure the protection code is correct, and then enter it again. See “Registering a Protection Code”, General Settings Guide.

When a Message Is Displayed

Message Cause Solution

Exceeded max. number of alphanumeric characters.

Authentication failed.

Exceeded max. data size per file.Cannot scan. The scanned data will be deleted.

Original is being scanned by another function.

Exceeded max. memory capa. Scanning will be cancelled. Scanned data will be cleared.

The maximum enterable number of alphanumeric characters has been exceeded.

The entered login user name or password is incorrect.

The number of files exceeded the maximum number possible.

The machine is using another function such as copying.

The memory is full.

Make sure the maximum number of characters which can be entered, and then enter it again. See “Values of Various Set Items for Transmission/Delivery Function”, Scanner Reference.

Check the login user name and password. The machine is unable to authenticate. Contact the administrator.

Reduce the number of files and send them again.

Retry scanning after the operation with the other function is completed.

Try one of the following measures:

• Wait for a while, and then retry the scan operation.

• Reduce the scan area or scanning resolution.

• Delete unneeded stored files.

Exceeded max. memory capacity.

Do you want to send the scanned data?

No valid dest. lists. Check the settings or the server status.

Sending has failed. Press Job Information key to check the status.

The memory is full. Specify whether to use the data or

not.

The authentic settings for the delivery server are incorrect.

Sending has failed. Press the {Job

}

Information

key to check the status.

Check that the delivery server is on and the authentic settings for the delivery server are correct.

Try the operation once more.

If the message is still shown, the network may be crowded. Contact your network administrator.

Use the Job Information screen to check for the file where the problem occurred. See “Confirmation Displays”, Scanner Reference.

Troubleshooting When Using the Scanner Function

Message Cause Solution

Out of paper. Set paper on the tray.

Check the resolution and reset nnn original(s).

(A figure is placed at nnn.)

Exceeded max. data capacity Check resolution and Start.

Exceeded max. page capacity. Do you want to send the scanned data?

No paper is loaded in the specified paper tray.

The scanned original exceeded maximum data capacity.

The scanned data exceeded maximum data capacity.

The number of scanned pages exceeded maximum page capacity.

Load paper of a size that is listed in the message.

Specify the scan size and resolution again. Note that it may not be possible to scan very large originals at a high resolution. See “Relationship between Resolution and Scan Size”, Scanner Reference.

Select whether to send the data so far.

When a Message Is Displayed on the Client Computer

This section describes likely causes of and possible solutions for the main error messages displayed on the client computer when using the TWAIN driver.

Important

❒ If an error message that is not included in this section appears, turn off the

main power switch of the machine, and then turn it on again. For information about how to turn off the main power switch, see “Turning Off the Main Power”, About This Machine.

Message Cause Solution

Clear Misfeed(s) in ADF.

Invalid Winsock version. Please use version 1.1 or higher.

The name is already in use. Check the registered names.

A paper misfeed has occurred inside the ADF or ARDF.

You are using an invalid version of Winsock.

You tried to register a name that is already in use.

Remove jammed originals, and place them again.

Check whether the originals are suitable to be scanned by the machine.

Install the operating system of the computer or copy Winsock from the operating system CD-ROM.

Use another name.

When a Message Is Displayed

Message Cause Solution

Cannot detect the paper size of the original. Specify the scanning size.

Cannot add any more scanning mode.

Cannot specify any more scanning area.

Scanner is not available on the specified device.

Scanner is not available. Check the scanner connection status.

The set original was misaligned. • Place the original correctly.

• Specify the scan size.

• When placing an original directly on the exposure glass, the lifting/lowering action of the ADF or ARDF triggers the automatic original size detection process. Lift the ADF or ARDF by more than 30 degrees.

The maximum number of registerable scanning modes has been exceeded.

The maximum number of registerable scanning areas has been exceeded.

The TWAIN scanner function cannot be used on this machine.

• The machine's main power switch is off.

• The machine is not connected to the network correctly.

The maximum number of modes that can be stored is 99. Delete unneeded modes.

The maximum number of scanning areas that can be stored is 99. Delete unneeded scanning area.

Contact your service representative.

• Set the main power switch to “On”.

• Check whether the machine is connected to the network correctly.

• Deselect the personal firewall function of the client computer.

• Use an application such as telnet to make sure SNMPv1 or SNMPv2 is set as the machine's protocol. See “Network Settings”, General Settings Guide and “Remote Maintenance by telnet”, Network Guide.

No response from the scanner.

Error has occurred in the scanner.

Fatal error has occurred in the scanner.

The machine is not connected to the network correctly.

The network is crowded. Wait for a while, and then try to

The application-specified scan conditions have exceeded the setting range of the machine.

An unrecoverable error has occurred on the machine.

Check whether the machine is connected to the network correctly.

reconnect.

Check whether the scanning settings made with the application exceed the setting range of the machine.

Call your service representative.

Troubleshooting When Using the Scanner Function

Message Cause Solution

Cannot connect to the scanner. Check the network Access Mask settings in User Tools.

Scanner is not ready. Check the scanner and the options.

Insufficient memory. Reduce the scanning area.

An access mask is set. Contact the administrator.

The ADF or ARDF cover is open. Check whether the ADF or ARDF

cover is closed.

Scanner memory is insufficient. • Reset the scan size.

• Lower the resolution.

• Set with no compression. See TWAIN Driver help.

The problem may be due to the following cause:

• “The Relationship between the Resolution and the Scanning Area” chart in Help for halftone scanning might not always apply. Scanning cannot be performed if large values are set for brightness when using halftone or high resolution.

Insufficient memory. Reduce the scanning area.

Cannot find “XXX” scanner used for the previous scan. “YYY” will be used instead.

(XXX and YYY indicate a scanner name.)

When a paper misfeed occurs in the machine during printing, scanning cannot be performed.

• The main power switch of the previously used scanner is not set to “On”.

• The machine is not connected to the network correctly.

After the misfed paper has been removed, proceed with scanning.

• Check whether the main power switch of the scanner used for the previous scan is turned off.

• Check the previously used scanner is connected to the network correctly.

• Deactivate the personal firewall of the client computer.

• Select the scanner used for the previous scan.

When a Message Is Displayed

Message Cause Solution

Error has occurred in the scanner driver.

Communication error has occurred on the network.

Insufficient memory. Close all other applications, then restart scanning.

Any of Login User Name, Login Password or Driver Encryption Key is incorrect.

An error has occurred in the driver.

A communication error has occurred on the network.

Memory is insufficient. • Close all the unnecessary ap-

The entered login user name, password, or driver encryption key was invalid.

• Check whether the network cable is connected correctly to the client computer.

• Check whether the Ethernet board of the client computer is recognized correctly by Windows.

• Check whether the client computer can use the TCP/IP protocol.

Check whether the client computer can use the TCP/IP protocol.

plications running on the client computer.

• Uninstall the TWAIN Driver, restart the computer, and then reinstall the TWAIN Driver.

• Check the login user name, password, and driver encryption key.

• Permission to use this function has not been granted. Contact the administrator.

Troubleshooting When Using the Scanner Function

6. Adding Paper and

Replacing Toner

This chapter describes troubleshooting procedures that are applicable to all the machine's functions.

Loading Paper

This section describes what to do when paper runs out and needs reloading.

CAUTION:

• When loading paper, take care not to trap or injure your fingers.

Note

❒ Be sure to select the paper size with User Tools and the paper size selector. If

you do not, misfeeds might occur.

❒ Straighten curled or warped paper before loading.

❒ For paper types and sizes, see “Recommended Paper Sizes and Types”,

About This Machine.

❒ To load paper in the bypass tray, see “Copying from the Bypass Tray”, Copy

Reference.

Loading Paper into the Paper Trays

This procedure explains how to load paper into the paper trays.

A Pull the paper tray out slowly until it stops. B While pinching the release lever, slide the end fence outward.

ZENY380E

Adding Paper and Replacing Toner

C Press the metal plate down until it clicks.

ZENY300E

D Make sure the edges of the deck of paper are flush, and load the paper.

Check that the top of the stack is not higher than the limit mark inside the tray.

ASB003S

E Position the end fence flush against the paper. F Push the paper tray in until it stops.

Note

❒ Fan the paper before loading.

❒ For details about loading paper of a size not selectable with the paper size

selectors in Paper Trays, see “Changing the Paper Size”.

Reference

p.71 “Changing the Paper Size”

Loading Paper

Loading Paper into the Optional Paper Tray Unit

This procedure explains how to load paper in the optional paper tray unit.

A Pull the paper tray out slowly until it stops. B While pinching the release lever, slide the end fence outward.

ASB012S

C Make sure the edges of the deck of paper are flush, and load the paper.

Check that the top of the stack is not higher than the limit mark inside the tray.

ASB013S

D Position the end fence flush against the paper. E Push the paper tray in until it stops.

Adding Paper and Replacing Toner

Orientation-Fixed Paper or Two-Sided Paper

The following describes paper with its orientation and printing surface specified (letterhead paper).

Orientation-fixed (top to bottom) or two-sided paper (for example, letterhead paper, prepunched paper, or copied paper) might not print correctly, depending on how the originals and paper are placed. Select [On] in Letterhead Setting under Copier Features, and then place the original and paper as shown below. See “Copier Features”, General Settings Guide.

When printing with the printer function, placing orientation is the same.

❖ Original Orientation

Exposure glass ADF or ARDF

*1 *2

When copying in this orientation using the duplex function, select [Always Specify] in [Orientation] under [Copier Features] (User Tools). Place originals, and then select

as the original orientation.

When copying in this orientation using the duplex function, and loaded paper orientation is L, place originals as shown below:

❖ Loaded paper orientation

• For machine with copier function only

Loading Paper

ASB001S

Adding Paper and Replacing Toner

•For MFP

ASB002S

Note

❒ In [Tray Paper Settings] under [System Settings], specify [Letterhead] for “Paper

Type” of the paper tray you want to use. This setting is only available when the printer/scanner and fax units are installed. See “Tray Paper Settings”, General Settings Guide.

Changing the Paper Size

This section describes how to change paper sizes.

Procedures for changing the paper size differ depending on the paper tray (Tray 1 or 2, or the optional paper tray unit). Make sure you are following the appropriate procedure before you begin.

Note

❒ Be sure to select the paper size with User Tools and the paper size selector. If

you do not, misfeeds might occur.

❒ Fan the paper before loading.

❒ Straighten curled or warped paper before loading.

Reference

For details about paper sizes and types, see “Tray Paper Settings”, General Settings Guide.

Changing the Paper Size in the Paper Tray

Use the following procedure when changing a paper size in the paper tray.

A Make sure the paper tray is not in use. B Pull the paper tray out slowly until it stops. C Remove any remaining copy paper. D While pinching the release lever, slide the end fence outward.

ZENY380E

Adding Paper and Replacing Toner

E Press down the release button.

F While pressing the release lever, slide the side fences outward.

ZENY390E

G Push the metal plate down until it clicks.

ZENY300E

Changing the Paper Size

H Square the paper and place it in the tray.

Be sure to set the paper under the roller.

Do not stack paper over the limit mark.

ASB003S

I While pressing the release levers, push in the side and end fences until they

are flush against the paper's edges.

J Press down the lock button.

ZENY320E

ASB019S

Adding Paper and Replacing Toner

K Adjust the tray size to the new paper size using the paper size selector.

L Push the paper tray in until it stops.

Note

❒ When setting small quantities of copy paper, be careful not to squeeze in

the side fence too much. Paper might not feed in properly if the side fences are too tight against the paper's edges.

❒ Be sure to set the correct size, otherwise a paper jam might occur.

When Using 11"×17" Size Paper

This procedure explains how to change the paper size to 11"×17".

A Set the paper size selector to “p”. B Press the {User Tools/Counter} key.

ASB027S

C Select [System Settings] using {U} or {T}, and then press the {OK} key.

Changing the Paper Size

D Select [Tray Paper Settings] using {U} or {T}, and then press the {OK} key.

E Select “Paper Size” for the paper tray of which paper size will be changed

using {U} or {T}, and then press the {OK} key.

F Select the paper size using the scroll keys, and then press the {OK} key.

G Press the {User Tools/Counter} key.

ASB027S

H Pull the paper tray out slowly until it stops. I Pull the end fence off from the tray.

Adding Paper and Replacing Toner

J Place it in the corner pocket on the left.

K Remove any remaining copy paper. L Press down the release button.

ASB020S

M While pressing the release lever, slide the side fences outward.

ASB021S

N Push the metal plate down until it clicks.

ASB022S

O Square the paper and place it in the tray.

Be sure to set the paper under the roller.

Do not stack paper over the limit mark.

Changing the Paper Size

ASB026S

P While pressing the release lever, push in the side and end fences until they

are flush against the paper's edges.

Q Press down the lock button.

ASB023S

R Push the paper tray in until it stops. S Check the paper size on the display panel.

Adding Paper and Replacing Toner

Changing to a Size Other Than Indicated on the Paper Size Selector

This procedure explains how to change to a paper size not indicated on the paper size selector.

A Set the paper size selector to “p”. B Press the {User Tools/Counter} key.

ASB027S

C Select [System Settings] using {U} or {T}, and then press the {OK} key.

D Select [Tray Paper Settings] using {U} or {T}, and then press the {OK} key.

E Select “Paper Size” for the paper tray of which paper size will be changed

using {U} or {T}, and then press the {OK} key.

F Select the paper size using the scroll keys, and then press the {OK} key.

Changing the Paper Size

G Press the {User Tools/Counter} key.

ASB027S

H Load the paper, and then gently push the paper tray in until it stops. I Check the paper size on the display panel.

Note

❒ For details about the type of paper that can be loaded in Paper Tray 1, see

“Tray Paper Settings”, General Settings Guide.

Changing a Paper Size in the Optional Paper Tray Unit

This section describes how to change the size of paper loaded in the optional paper tray unit.

A Make sure the paper tray is not in use. B Pull the paper tray out slowly until it stops. C Remove any remaining copy paper. D While pinching the release lever, slide the end fence outward.

ASB012S

Adding Paper and Replacing Toner

E Press down the release button.

ASB014S

F While pressing the release lever, slide the side fences outward.

ASB015S

G Square the paper and place it in the tray.

Do not stack paper over the limit mark.

ASB013S

Changing the Paper Size

H While pinching the release lever, push in the side and end fences until they

are flush against the paper's edges.

ASB016S

I Press down the lock button.

ASB024S

J Adjust the paper size selector in the paper tray according to the paper size.

ASB017S

K Push the paper tray in until it stops. L Check the paper size on the display panel.

Note

❒ When setting small quantities of copy paper, be careful not to squeeze in

the side fence too much. Paper might not feed in properly if the side fences are too tight against the paper's edges.

❒ Be sure to set the correct size, otherwise a paper jam might occur.

Adding Paper and Replacing Toner

Changing to a Size Other Than Indicated on the Paper Size Selector

This procedure explains how to change to a paper size not indicated on the paper size selector.

A Set the paper size selector in the paper tray to “p”. B Press the {User Tools/Counter} key.

ASB027S

C Select [System Settings] using {U} or {T}, and then press the {OK} key.

D Select [Tray Paper Settings] using {U} or {T}, and then press the {OK} key.

E Select “Paper Size” for the paper tray of which paper size will be changed

using {U} or {T}, and then press the {OK} key.

F Select the paper size using the scroll keys, and then press the {OK} key.

Changing the Paper Size

G Press the {User Tools/Counter} key.

ASB027S

H Load the paper, and then gently push the paper tray until it stops. I Check the paper size on the display panel.

Note

❒ For details about the type of paper that can be loaded in the paper tray, see

“Tray Paper Settings”, General Settings Guide.

Adding Paper and Replacing Toner

Adding Toner

This section describes adding and storing toner.

WARNING:

• Do not incinerate used toner or toner containers. Toner dust might ignite when exposed to an open flame. Dispose of used toner containers in accordance with local regulations.

CAUTION:

• Keep toner (used or unused) and toner containers out of reach of children.

CAUTION:

• If toner or used toner is inhaled, gargle with plenty of water and move into a fresh air environment. Consult a doctor if necessary.

CAUTION:

• If toner or used toner gets into your eyes, flush immediately with large amounts of water. Consult a doctor if necessary.

CAUTION:

• If toner or used toner is swallowed, dilute by drinking a large amount of water. Consult a doctor if necessary.

CAUTION:

• Avoid getting toner on your clothes or skin when removing a paper jam or replacing toner. If your skin comes into contact with toner, wash the affected area thoroughly with soap and water.

• If toner gets on your clothing, wash with cold water. Hot water will set the toner into the fabric and may make removing the stain impossible.

Important

❒ Fault may occur if you use toner other than the recommended type.

❒ When adding toner, do not turn off the operation switch. If you do, settings

will be lost.

❒ Always add toner when the machine instructs you.

❒ When a message “

toner.

❒ Store the toner bottles in a cool, dry place free from direct sunlight.

❒ Store on a flat surface.

Add toner.” is shown on the display panel, replace the

❒ Do not repeatedly install and remove toner bottles. This will result in toner leakage.

❒ Do not shake the removed toner bottle. Remaining toner might scatter.

Note

❒ You can make about 50 copies even after the D Add Toner indicator begins

flashing, but replace toner early to prevent poor copy quality.

Replacing Toner

This section describes how to replace the toner bottle.

Removing Toner

Inserting Toner

Adding Toner

ASB025S

Important

❒ Do not shake the removed toner bottle. The remaining toner might scatter.

Note

❒ Do not remove the black cap before shaking.

❒ Do not remove the inner cap.

ASB004S

Adding Paper and Replacing Toner

Sending Fax Messages When Toner Has Run Out

When the machine has run out of toner, the indicator on the display lights. Note that even if there is no toner left, you can still send fax documents.

Important

❒ Communication is not possible if the number of communications executed af-

ter the toner has run out plus the number of communications not listed in the journal exceeds 200.

A Make sure that the machine is in facsimile mode. B Press [Exit], and then perform transmission operation.

The error message disappears.

Note

❒ The communication results report cannot be printed.

❒ If the fax screen does not appear in step

, press the {Facsimile} key.

Waste Toner

Waste toner cannot be re-used.

Take the bottle of waste toner to your sales representative or service representative for recycling. If you dispose of it on your own, treat it as general plastic waste.

Replacing the Transmission Stamp Cartridge

If the transmission stamp becomes faint, replace the cartridge.

Important

❒ This stamp cartridge is used for facsimile and scanner functions.

❒ Use the cartridge specified for this machine.

❒ Do not add ink to the cartridge by yourself. Neglecting this can cause ink

leakage.

❒ Be sure not to dirty your fingers with ink from the cartridge.

A Open the ADF or ARDF unit.

AMH006S

B Opens the stamp cover.

AMH010S

C Pull out the old stamp cartridge.

ZEXH080J

Adding Paper and Replacing Toner

D Insert the new stamp cartridge.

Insert the cartridge until the metal parts are no longer visible.

AMI002S

E Close the stamp cover.

Hold down the center part of the cover to make sure that it is closed completely.

ZEXH100J

F Lower the ADF or ARDF unit.

7. Clearing Misfeeds

This chapter describes what to do when paper or originals misfeed (become jammed inside the machine).

Removing Jammed Paper

WARNING:

• Connect the machine only to the power source described on the inside front cover of this manual. Connect the power cord directly into a wall outlet and do not use an extension cord.

• Do not damage, break or make any modifications to the power cord. Do not place heavy objects on it. Do not pull it hard nor bend it more than necessary. These actions could cause an electric shock or fire.

CAUTION:

• The fusing section of this machine might be very hot. Caution should be taken when removing misfed paper.

Important

❒ When clearing misfeeds, do not turn off the operation switch. If you do, your

copy settings are cleared.

❒ To prevent misfeeds, do not leave any torn scraps of paper inside the ma-

chine.

❒ If paper misfeeds occur frequently, contact your service representative.

Note

❒ More than one misfeed area may be indicated. If this is the case, check every

indicated area. Refer to the following charts: A, B, P, R, Y, and Z.

❒ You can find stickers explaining how to remove misfed paper inside the right

cover and on the top of the ADF or ARDF cover.

❒ When the machine instructs you to reset originals, reset them in the feeding

position. The display will show you the number of originals to return.

AAI030S

Clearing Misfeeds

•When A is displayed

ASB005S

• When B is displayed

ASB006S

• When P is displayed (ADF)

ASB007S

• When P is displayed (ARDF)

Removing Jammed Paper

ASB008S

• When R is displayed

•When Y is displayed

ASB009S

ASB010S

Clearing Misfeeds

•When Z is displayed

ASB011S

8. Remarks

This chapter describes how to maintain and operate the machine.

Where to Put Your Machine

This section provides precautions for installation, movement and disposal.

Machine Environment

Choose your machine's location carefully.

Environmental conditions greatly affect its performance.

Optimum Environmental Conditions

The following describes precautions when locating the machine.

CAUTION:

• Keep the machine away from humidity and dust. Otherwise a fire or an electric shock might occur.

• Do not place the machine on an unstable or tilted surface. If it topples over, an injury might occur.

CAUTION:

• After you move the machine, use the caster fixture to fix it in place. Otherwise the machine might move or come down to cause an injury.

CAUTION:

• Make sure the room where you are using the machine is well ventilated and spacious. Good ventilation is especially important when the machine is used heavily.

• Temperature: 10-32 °C (50-89.6 °F) (humidity to be 54% at 32 °C, 89.6 °F)

• Humidity: 15-80% (temperature to be 27 °C, 80.6 °F at 80%)

• Ventilation: 3 times/hr/person or more

• A strong and level base.

• The machine must be level within 5 mm, 0.2 inches: both front to rear and left to right.

Remarks

Environments to Avoid

• Locations exposed to direct sunlight or other sources of strong light (more than 1,500 lux).

• Locations directly exposed to cool air from an air conditioner or heated air from a heater. (Sudden temperature changes can cause condensation to form inside the machine.)

• Locations close to machines generating ammonia, such as a diazo copy machine.

• Places where the machine will be subject to frequent strong vibration.

•Dusty areas.

• Areas with corrosive gases.

Moving

The following describes precautions when moving the machine.

CAUTION:

• Before moving the machine, be sure to pull all four handles fully out. If not, an injury might occur. After moving the machine, return the four handles to their original positions.

CAUTION:

• Before moving the machine, be sure to disconnect all external connections, especially the power cord from the wall outlet. Damaged power cords are a fire and electric shock hazard.

CAUTION:

• If you have to move the machine when the optional paper tray unit is attached, do not push on the main unit's top section. Doing so can cause the optional paper tray unit to detach, possibly resulting in injury.

CAUTION:

• Unplug the power cord from the wall outlet before you move the machine. While moving the machine, you should take care that the power cord will not be damaged under the machine.

Important

❒ Be careful when moving the machine. Take the following precautions:

• Turn off the main power. See p.35 “Turning Off the Main Power / In the Event of Power Failure”.

• Unplug the power cord from the wall outlet. When you pull out the plug from the socket, grip the plug to avoid damaging the cord, thereby reducing the risk of fire or electric shock.

• Close all covers and trays, including the front cover and bypass tray.

❒ Do not take off the holding stand.

❒ Protect the machine from strong shocks. Impact can damage the memory.

Ricoh 9016, 9021d, DSm721d, DSm716, LD316 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Introduction

Important

Notes:

Caution:

Notes:

Power Source

Manuals for This Machine

TABLE OF CONTENTS

How to Read This Manual

Symbols

Names of Major Options

Indicators

Panel Tone

When the Function Status Indicator Lights Up in Red

When You Have Problems Operating the Machine

When a Job Is Not Performed

When a Message Is Displayed

When You Cannot Make Clear Copies

When You Cannot Make Copies As Wanted

When Memory Is Full

Adjusting the Volume

When a Message Is Displayed

When You Cannot Send or Receive Fax Messages As Wanted

When Memory Is Full

When an Error Report Is Printed

Turning Off the Main Power / In the Event of Power Failure

When an Error Occurs Using Internet Fax

Error Mail Notification

Error Report (E-Mail)

Server-Generated Error E-mail

When a Message Is Displayed during Installation of the Printer Driver

Windows 95/98/Me, Windows 2000 or Windows NT 4.0

Windows XP Professional or Windows Server 2003

Windows XP Home Edition

When a Message Is Displayed

Status Messages

Alert Messages

Printing the Error Log

When You Cannot Print

Other Printing Problems

When Scanning Is Not Done As Expected

When You Cannot Send Scanned Files

When You Cannot Browse the Network to Send a Scanned File

When the TWAIN Driver Cannot Be Started

The Network Delivery Function Cannot Be Used

Operations Are Not Possible When Messages Appear

When a Message Is Displayed

When a Message Is Displayed on the Display Panel

When a Message Is Displayed on the Client Computer

Loading Paper

Loading Paper into the Paper Trays

Loading Paper into the Optional Paper Tray Unit

Orientation-Fixed Paper or Two-Sided Paper

Changing the Paper Size

Changing the Paper Size in the Paper Tray

Changing to a Size Other Than Indicated on the Paper Size Selector

Changing a Paper Size in the Optional Paper Tray Unit

Changing to a Size Other Than Indicated on the Paper Size Selector

Adding Toner

Replacing Toner

Removing Toner

Inserting Toner

Sending Fax Messages When Toner Has Run Out

Waste Toner

Replacing the Transmission Stamp Cartridge

7. Clearing Misfeeds

Removing Jammed Paper

8. Remarks

Where to Put Your Machine

Machine Environment

Optimum Environmental Conditions

Environments to Avoid

Moving