For safe and correct use, be sure to read "Safety Information"
before using the machine.
Appendix
Troubleshooting
Maintaining the Machine
Configuring the Machine Using Utilities
Configuring the Machine Using the Control
Panel
Sending and Receiving a Fax
Scanning Originals
Copying Originals
Printing Documents
Loading Paper
Guide to the Machine
User Guide
TABLE OF CONTENTS
How to Read This Manual................................................................................................................................. 8
Note to Administrator.....................................................................................................................................9
About IP Address............................................................................................................................................9
Differences in Performance/Functions between Different Models.............................................................9
Important Safety Instructions ...................................................................................................... 11
User Information on Electrical & Electronic Equipment.............................................................................11
Environmental Advice for Users..................................................................................................................12
Note for the Battery and/or Accumulator Symbol (For EU countries only)............................................13
Notes to Users of Facsimile Unit................................................................................................................. 13
NOTICE TO USERS (NEW ZEALAND).....................................................................................................13
Important Safety Instructions .......................................................................................................15
Notes to Users in the State of California....................................................................................................15
ENERGY STAR Program..................................................................................................................................16
Guide to Components......................................................................................................................................19
Control Panel................................................................................................................................................21
Installing the Printer.......................................................................................................................................... 24
Where to Put the Printer...............................................................................................................................24
Installing the Driver and Software...................................................................................................................28
Quick Install for USB....................................................................................................................................28
Quick Install for Network............................................................................................................................ 28
Upgrading or Deleting the Printer Driver................................................................................................... 29
About Operation Tools.................................................................................................................................... 30
About Originals............................................................................................................................................51
Placing Originals on the Exposure Glass...................................................................................................53
Canceling a Print Job...................................................................................................................................
If a Paper Mismatch Occurs............................................................................................................................57
Continuing Printing Using Mismatched Paper........................................................................................... 57
Resetting the Print Job.................................................................................................................................. 58
Using Various Print Functions...........................................................................................................................59
Canceling a Copy....................................................................................................................................... 65
Making Enlarged or Reduced Copies............................................................................................................67
Making Combined/2-sided Copies.............................................................................................................. 69
Specifying Combined and 2-sided Copies............................................................................................... 72
Copying Both Sides of an ID Card onto One Side of Paper........................................................................74
Copying an ID Card....................................................................................................................................75
Specifying the Scan Settings........................................................................................................................... 78
Scan to E-mail/FTP/Folder.........................................................................................................................89
Specifying the Scan Settings........................................................................................................................... 93
Specifying the Scanning Size According to the Size of the Original...................................................... 93
Scanning from a Computer............................................................................................................................. 96
Registering Fax Destinations Using the Control Panel............................................................................103
Registering Fax Destinations Using Web Image Monitor...................................................................... 105
Sending a Fax................................................................................................................................................108
Configuring the LAN-Fax Address Book................................................................................................. 123
100
3
Editing a Fax Cover Sheet........................................................................................................................ 126
Receiving a Fax..............................................................................................................................................
Lists/Reports Related to Fax......................................................................................................................... 130
127
7. Configuring the Machine Using the Control Panel
Menu Chart....................................................................................................................................................
Copier Features Settings............................................................................................................................... 134
Scanner Features Settings............................................................................................................................. 138
Fax Transmission Features Settings...............................................................................................................140
Fax Features Settings.....................................................................................................................................142
Address Book Settings...................................................................................................................................146
System Settings...............................................................................................................................................147
Printing the Configuration Page................................................................................................................153
Types of Lists/Reports............................................................................................................................... 153
Printer Features Settings.................................................................................................................................155
Using Web Image Monitor...........................................................................................................................171
Displaying Top Page.....................................................................................................................................
Changing the Interface Language........................................................................................................... 173
Checking the System Information................................................................................................................. 174
Status Tab...................................................................................................................................................174
Tray Paper Settings Tab............................................................................................................................ 177
Shortcut to Function Tab............................................................................................................................181
Configuring the Network Settings................................................................................................................ 183
Network Status Tab...................................................................................................................................183
DNS Tab.................................................................................................................................................... 185
Auto E-mail Notification Tab.................................................................................................................... 186
Wireless Tab (Type 2 model only)...........................................................................................................189
Configuring the IPsec Settings.......................................................................................................................192
179
IPsec Global Settings Tab.........................................................................................................................192
IPsec Policy List Tab...................................................................................................................................192
Set Date/Time Tab....................................................................................................................................199
Energy Saver Mode Tab.......................................................................................................................... 200
9. Maintaining the Machine
Replacing the Print Cartridge........................................................................................................................201
Cautions When Cleaning..............................................................................................................................
Cleaning the Friction Pad and Paper Feed Roller....................................................................................... 206
Cleaning the Exposure Glass and ADF....................................................................................................... 208
205
5
Cleaning the Exposure Glass................................................................................................................... 208
Cleaning the ADF......................................................................................................................................
208
10. Troubleshooting
Common Problems.........................................................................................................................................209
Paper Feed Problems.....................................................................................................................................
Error and Status Messages on the Screen...................................................................................................232
211
11. Appendix
Functions and Network Settings Available in an IPv6 Environment.......................................................... 241
Available Functions...................................................................................................................................
241
Transmission Using IPsec...............................................................................................................................242
Encryption and Authentication by IPsec.................................................................................................. 242
Specifying IPsec Settings on the Computer............................................................................................. 244
Enabling and Disabling IPsec Using the Control Panel..........................................................................247
Notes About the Toner.................................................................................................................................. 248
Moving and Transporting the Machine....................................................................................................... 249
Where to Inquire....................................................................................................................................... 250
Specifications of the Machine...................................................................................................................... 252
General Function Specifications.............................................................................................................. 252
6
Printer Function Specifications..................................................................................................................253
Copier Function Specifications.................................................................................................................
Scanner Function Specifications...............................................................................................................255
Fax Function Specifications...................................................................................................................... 255
Copyright Information about Installed Applications...................................................................................257
This manual contains detailed instructions and notes on the operation and use of this machine. For your
safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy
place for quick reference.
Legal Prohibition
Do not copy or print any item for which reproduction is prohibited by law.
Copying or printing the following items is generally prohibited by local law:
bank notes, revenue stamps, bonds, stock certificates, bank drafts, checks, passports, driver's licenses.
The preceding list is meant as a guide only and is not inclusive. We assume no responsibility for its
completeness or accuracy. If you have any questions concerning the legality of copying or printing
certain items, consult with your legal advisor.
Disclaimer
Contents of this manual are subject to change without prior notice. In no event will the company be
liable for direct, indirect, special, incidental, or consequential damages as a result of handling or
operating the machine.
To the maximum extent permitted by applicable laws, in no event will the manufacturer be liable for any
damages whatsoever arising out of failures of this machine, losses of the registered data, or the use or
non-use of this product and operation manuals provided with it.
Make sure that you always copy or have backups of the data registered in this machine. Documents or
data might be erased due to your operational errors or malfunctions of the machine.
In no event will the manufacturer be responsible for any documents created by you using this machine or
any results from the data executed by you.
For good output quality, the manufacturer recommends that you use genuine toner from the
manufacturer.
The manufacturer shall not be responsible for any damage or expense that might result from the use of
parts other than genuine parts from the manufacturer with your office products.
Two kinds of size notation are employed in this manual.
Some illustrations or explanations in this guide may differ from your product due to improvement or
change in the product.
8
Note to Administrator
Password
Certain configurations of this machine can be password-protected to prevent unauthorized modifications
by others. We strongly recommend you to create your own password immediately.
The following are the operations that can be password-protected:
Entering the [Address Book], [Network Settings], or [Admin. Tools] menu using the control panel
•
You can access these menus without a password by factory default.
The setting for creating a password can be found in [Admin. Tools].
• Configuring the machine using Web Image Monitor
You can configure the machine using Web Image Monitor without a password by factory default.
The setting for creating a password can be found in [Administrator Settings].
For details about creating passwords, see page 166 "Administrator Settings" or page 197
"Configuring the Administrator Settings".
About IP Address
In this manual, "IP address" covers both IPv4 and IPv6 environments. Read the instructions that are
relevant to the environment you are using.
Differences in Performance/Functions between Different Models
The differences in main performance/functions between different models are as follows:
SP 311SFNSP 311SFNw
TypeType 1Type 2
Wireless LANNot AvailableAvailable (Standard)
9
Model-Specific Information
CVW058
This section explains how you can identify the region your machine belongs to.
There is a label on the rear of the machine, located in the position shown below. The label contains
details that identify the region your machine belongs to. Read the label.
The following information is region-specific. Read the information under the symbol that corresponds to
the region of your machine.
(mainly Europe and Asia)
If the label contains the following, your machine is a region A model:
CODE XXXX -27
•
• 220-240V
(mainly North America)
If the label contains the following, your machine is a region B model:
CODE XXXX -17
•
• 120V
• Dimensions in this manual are given in two units of measure: metric and inch. If your machine is a
Region A model, refer to the metric units. If your machine is a Region B model, refer to the inch
units.
10
Important Safety Instructions
User Information on Electrical & Electronic Equipment
Users in the countries where this symbol shown in this section has been specified in
national law on collection and treatment of E-waste
Our Products contain high quality components and are designed to facilitate recycling.
Our products or product packaging are marked with the symbol below.
The symbol indicates that the product must not be treated as municipal waste. It must be disposed of
separately via the appropriate return and collection systems available. By following these instructions
you ensure that this product is treated correctly and help to reduce potential impacts on the environment
and human health, which could otherwise result from inappropriate handling. Recycling of products
helps to conserve natural resources and protect the environment.
For more detailed information on collection and recycling systems for this product, please contact the
shop where you purchased it, your local dealer or sales/service representatives.
All Other Users
If you wish to discard this product, please contact your local authorities, the shop where you bought this
product, your local dealer or sales/service representatives.
For Users in India
This product complies with the "India E-waste Rule 2011" and prohibits use of lead, mercury,
hexavalent chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations
exceeding 0.1 weight % and 0.01 weight % for cadmium, except for the exemptions set in Schedule 2
of the Rule.
11
Environmental Advice for Users
Users in the EU, Switzerland and Norway
Consumables yield
Please refer to either the User’s Manual for this information or the packaging of the consumable.
Recycled paper
The machine can use recycled paper which is produced in accordance with European standard
EN 12281:2002 or DIN 19309. For products using EP printing technology, the machine can print
on 64g/m2 paper, which contains less raw materials and represents a significant resource
reduction.
Duplex printing (if applicable)
Duplex printing enables both sides of a sheet of paper to be used. This saves paper and reduces
the size of printed documents so that fewer sheets are used. We recommend that this feature is
enabled whenever you print.
Toner and ink cartridge return program
Toner and ink cartridge for recycling will be accepted free of charge from users in accordance with
local regulations.
For details about the return program, please refer to the Web page below or consult your service
person.
Energy efficiency
12
https://www.ricoh-return.com/
The amount of electricity a machine consumes depends as much on its specifications as it does on
the way you use it. The machine is designed to allow you to reduce electricity costs by switching to
Ready mode after it prints the last page. If required, it can immediately print again from this mode.
If no additional prints are required and a specified period of time passes, the device switches to an
energy saving mode.
In these modes, the machine consumes less power (watts). If the machine is to print again, it needs
a little longer to return from an energy saving mode than from Ready mode.
For maximum energy savings, we recommend that the default setting for power management is
used.
Products that comply with the Energy Star requirement are always energy efficient.
Note for the Battery and/or Accumulator Symbol (For EU countries only)
In accordance with the Battery Directive 2006/66/EC Article 20 Information for end-users Annex II,
the above symbol is printed on batteries and accumulators.
This symbol means that in the European Union, used batteries and accumulators should be disposed of
separately from your household waste.
In the EU, there are separate collection systems for not only used electrical and electronic products but
also batteries and accumulators.
Please dispose of them correctly at your local community waste collection/recycling centre.
Notes to Users of Facsimile Unit
Declaration of Conformity
Notice to Users in EEA Countries
This product complies with the essential requirements and provisions of Directive 1999/5/EC of
the European Parliament and of the Council of 9 March 1999 on radio equipment and
telecommunications terminal equipment and the mutual recognition of their conformity.
Notice to Users Accessing Analog PSTN in EEA Countries
This product is designed to be able to access analog PSTN in all EEA countries. Local PSTN
compatibility is dependent on software switch settings. Please contact your service representative if
relocating this product to another country. In the event of problems, please contact your service
representative in the first instance.
The CE Declaration of Conformity is available by accessing the URL:
http://www.ricoh.co.jp/fax/ce_doc/ and selecting the product applicable.
NOTICE TO USERS (NEW ZEALAND)
• The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has
accepted that the item complies with minimum conditions for connection to its network. It indicates
no endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it
provides no assurance that any item will work correctly in all respects with another item of
13
Telepermitted equipment of a different make or model, nor does it imply that any product is
compatible with all of Telecom's network services.
This equipment is not capable, under all operating conditions, of correct operation at the higher
•
speeds for which it is designed. Telecom will accept no responsibility should difficulties arise in such
circumstances.
• Devices connected to the telephone port may lose their memory if this fax machine is on line for
extended periods. To prevent this, such devices should have the facility for battery or similar
backup of memory.
• This device may be subject to ringing or bell tinkle when certain other devices are connected to the
same line. If this occurs, the problem should not be referred to the Telecom Faults Service.
• This equipment should not be used under any circumstances that may constitute a nuisance to other
Telecom customers.
• Telepermitted equipment only may be connected to the auxiliary telephone port. The auxiliary
telephone port is not specifically designed for 3-wire connected equipment that may not respond to
incoming ringing when attached to this port.
14
Important Safety Instructions
Notes to Users in the State of California
Perchlorate Material - special handling may apply. See: www.dtsc.ca.gov/hazardouswaste/
perchlorate
15
ENERGY STAR Program
ENERGY STAR® Program Requirements for Imaging Equipment
The ENERGY STAR® Program Requirements for Imaging Equipment encourage energy conservation
by promoting energy efficient computers and other office equipment.
The program backs the development and dissemination of products that feature energy saving
functions.
It is an open program in which manufacturers participate voluntarily.
Targeted products are computers, monitors, printers, facsimiles, copiers, scanners, and multifunction
devices. Energy Star standards and logos are internationally uniform.
Saving Energy
This machine is equipped with the following Energy Saver modes: Energy Saver mode 1 and Energy
Saver mode 2. If the machine has been idle for a certain period of time, the machine automatically
enters Energy Saver mode.
The machine recovers from Energy Saver mode when it receives a print job, prints a received fax, or
when any key is pressed.
Energy Saver mode 1
The machine enters Energy Saver mode 1 if the machine has been idle for about 30 seconds. It
takes less time to recover from Energy Saver mode 1 than from power-off state or Energy Saver
mode 2, but power consumption is higher in Energy Saver mode 1 than in Energy Saver mode 2.
Energy Saver mode 2
The machine enters Energy Saver mode 2 after the period of time specified for this setting is
passed. Power consumption is lower in Energy Saver mode 2 than in Energy Saver mode 1, but it
takes longer to recover from Energy Saver mode 2 than from Energy Saver mode 1.
16
Specifications
Energy Saver mode 1Power Consumption50 W or less
Default Time30 seconds
Recovery Time10 seconds or less
Energy Saver mode 2Power Consumption5.0 W or less
Default Time1 minute
Recovery Time20 seconds
For details about Energy Saver modes, see page 166 "Administrator Settings".
• Even if Energy Saver mode 2 is enabled, the machine will not enter Energy Saver mode 2 for two
hours if Low Humidity Mode is enabled. However, the machine will enter Energy Saver mode 1 as
normal (even when Energy Saver mode 1 is not enabled).
•
For details about Low Humidity Mode, see page 147 "System Settings".
17
18
1. Guide to the Machine
CVW049
12
13
14
15
16
17
18
8
123
1110
9
4
5
7
6
Guide to Components
This section introduces the names of the various parts on the front and rear side of the machine and
outlines their functions.
Exterior
1. ADF Cover
Open this cover to remove originals jammed in the ADF.
2. Input Tray for the ADF
Place stacks of originals here. They will feed in automatically. This tray can hold up to 35 sheets of plain
paper.
3. Auto Document Feeder (Exposure Glass Cover)
The ADF is integrated with the exposure glass cover. Open this cover to place documents on the exposure
glass.
4. External Telephone Connector
For connecting an external telephone.
19
1. Guide to the Machine
5. USB Port
For connecting the machine to a computer using a USB cable.
Ethernet Port
6.
For connecting the machine to the network using a network interface cable.
7. G3 (analog) Line Interface Connector
For connecting a telephone line.
8. Tray 1 Rear Cover
Remove this cover when loading paper longer than A4 in Tray 1.
9. Rear Cover
Open this cover to remove jammed paper or when printing on envelopes.
10. Power Switch
Use this switch to turn the power on or off.
11. Tray 1
This tray can hold up to 250 sheets of plain paper.
12. Bypass Tray
This tray can hold up to 50 sheets of plain paper.
13. Front Cover
Open this cover to replace the print cartridge or remove jammed paper.
14. Stop Fences
Raise this fence to prevent paper from falling off.
15. Standard Tray
Printed paper is output here. Up to 50 sheets of plain paper can be stacked here.
16. Control Panel
Contains a screen and keys for machine control.
17. Exposure Glass
Place originals here sheet by sheet.
18. Cover for the Exposure Glass
Open this cover to place originals on the exposure glass.
20
CVW037
1
CVW100
Guide to Components
Interior
1. Print Cartridge
A replacement consumable that is required to make prints on paper. It needs to be replaced when the Toner/
Paper End indicator flashes red. For details about replacing the cartridge, see page 201 "Replacing the Print
Cartridge".
Control Panel
1. [Pause/Redial] key
Press to insert a pause in a fax number or to display the last used scan or fax destination.
[On Hook Dial] key
2.
Press to use on-hook dialing to check the destination's status when sending a fax.
3. [Address Book] key
Press to select a scan or fax destination from the Address Book.
4. [Image Quality] key
Press to select the scan quality for the current job.
21
1. Guide to the Machine
5. [Shortcut to Func.] key
Press to use the function pre-assigned to this key.
[Copy] key
6.
Press to switch the machine to copier mode.
7. [Facsimile] key
Press to switch the machine to fax mode.
8. Screen
Displays the current status and messages.
9. Scroll Keys
Press to move the cursor in the direction indicated by the key.
10. Number Keys
Press to enter numerical values when specifying settings such as fax numbers and copy quantities or to enter
letters when specifying names.
11. [User Tools] key
Press to display the menu for configuring the machine's system settings.
12. [Clear/Stop] key
Press to cancel or stop print jobs, document copying, scanning, fax transmission/reception, and other actions
in progress.
13. [Start] key
Press to start fax transmission/reception, scanning, or copying.
14. [OK] Key
Press to confirm settings and specified values, or to move to the next menu level.
15. [Escape] key
Press to cancel the last operation or to return to the previous level of the menu tree.
16. Alert Indicator
This indicator lights up red when the machine runs out of paper or consumables, when the paper settings do
not match the settings specified by the driver, or when other errors occur. It flashes yellow when the toner is
nearly empty.
17. Selection keys
Press the key underneath an item shown on the bottom line of the screen to select it.
18. Power Indicator
This indicator lights up blue when the machine is turned on. It flashes when a print job is received and during
printing, scanning, or fax transmission/reception.
19. [Scanner] key
Press to switch the machine to scanner mode.
20. [Duplex] key
Press to print on both sides of paper.
22
Guide to Components
21. [Density] key
Press to adjust the image density for the current job.
[Shift] key
22.
Press to use the Quick Dial numbers 5 to 8 when specifying a scan or fax destination using the One Touch
buttons.
23. One Touch buttons
Press to select a scan or fax Quick Dial destination.
23
1. Guide to the Machine
Installing the Printer
This section describes how to install the printer and perform settings after installation.
Where to Put the Printer
The printer's location should be carefully chosen because environmental conditions greatly affect its
performance.
• Do not use flammable sprays or solvents in the vicinity of this machine. Doing so could result in
fire or electric shock.
• Do not place vases, plant pots, cups, toiletries, medicines, small metal objects, or containers
holding water or any other liquids, on or close to this machine. Fire or electric shock could result
from spillage or if such objects or substances fall inside this machine.
• Keep the machine away from humidity and dust. Otherwise a fire or an electric shock might
occur.
• Do not place the machine on an unstable or tilted surface. If it topples over, an injury might
occur.
• Do not place heavy objects on the machine. Doing so can cause the machine to topple over,
possibly resulting in injury.
• Keep the machine in an area that is within optimum environmental conditions. Operating the
machine in an environment that is outside the recommended ranges of humidity and
temperature can cause an electrical fire hazard. Keep the area around the socket free of dust.
Accumulated dust can become an electrical fire hazard.
24
CVW501
70 cm
(27.6")
20 cm
(7.9")
40 cm
(15.8")
20 cm
(7.9")
10 cm
(4")
Installing the Printer
• Make sure the room where you are using the machine is well ventilated and spacious. Good
ventilation is especially important when the machine is used heavily.
• Do not obstruct the machine's vents. Doing so risks fire caused by overheated internal
components.
• Keep the machine away from salt-bearing air and corrosive gases. Also, do not install the
machine in places where chemical reactions are likely (laboratories, etc.), as doing so will
cause the machine to malfunction.
Space Required for Installation
The recommended (or minimum) space requirements are as follows:
Optimum Environmental Conditions
Permissible and recommended temperature and humidity ranges are as follows:
25
CER119
1. Guide to the Machine
• White area: Permissible Range
Blue area: Recommended Range
•
To avoid possible build-up of ozone, locate this machine in large well ventilated room that has an
air turnover of more than 30m3/hr/person.
Environments to Avoid
• Areas exposed to direct sunlight or strong light
Dusty areas
•
• Areas with corrosive gases
• Areas that are excessively cold, hot, or humid
• Areas directly exposed to currents of hot, cold, or room-temperature air from air conditioners
• Areas directly exposed to radiant heat from heaters
• Locations near air conditioners or humidifiers
• Locations near other electronic equipment
• Locations subject to frequent strong vibration
Ventilation
When you use this machine in a confined space without good ventilation for a long time or print
large quantities, you might detect an odd smell.
This might cause the output paper to also have an odd smell.
When you detect an odd smell, regularly ventilate in order to keep the workplace comfortable.
• Set up the machine so that it does not directly ventilate towards people.
• Ventilation should be more than 30 m3/hr/person.
New machine smell
26
When a machine is new, it might have a unique smell. This smell will subside in about one week.
When you detect an odd smell, sufficiently ventilate and circulate the air in the room.
Power requirements
•220 - 240 V, 4 A, 50/60 Hz
•120 V, 7 A, 60 Hz
Please be sure to connect the power cord to a power source as above.
Installing the Printer
27
1. Guide to the Machine
Installing the Driver and Software
You can install the necessary driver for this machine using the included CD-ROM.
The supplied drivers are supported by the following operating systems:
PCL 6 printer driver: Windows XP/Vista/7/8 and Windows Server 2003/ 2003
•
R2/2008/2008 R2/2012
• TWAIN driver: Windows XP/Vista/7/8 and Windows Server 2003/ 2003 R2/2008/2008
R2/2012
• WIA driver: Windows XP/Vista/7/8 and Windows Server 2003/ 2003 R2/2008/2008
R2/2012
• LAN-Fax driver: Windows XP/Vista/7/8 and Windows Server 2003/ 2003 R2/2008/2008
R2/2012
The procedure in this section is an example based on Windows 7. The actual procedure may vary
depending on the operating system you are using.
• Be sure to disconnect the USB cable or Ethernet cable from the machine and turn the machine off
before beginning the installation.
Quick Install for USB
Use Quick Install to install the printer driver, TWAIN driver, WIA driver, and LAN-Fax driver from the
CD-ROM.
1. Close all applications except this manual.
2. Insert the CD-ROM into the CD-ROM drive.
3. Select a language for the interface, and then click [OK].
4. From the CD-ROM menu, click [USB Quick Install].
5. Follow the instructions in the installation wizard.
Quick Install for Network
Use Quick Install to install the printer driver, TWAIN driver, WIA driver, and LAN-Fax driver from the
CD-ROM.
1. Close all applications except this manual.
2. Insert the CD-ROM into the CD-ROM drive.
3. Select a language for the interface, and then click [OK].
28
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