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TECHNICAL SERVICE BULLETIN
BULLETIN NUMBER: D095/M077 – 016 REISSUE 10/18/2011
APPLICABLE MODEL:
GESTETNER – PRO C901S/PRO C901
LANIER – PRO C901S/PRO C901
RICOH – PRO C901S/PRO C901
SAVIN – PRO C901S/PRO C901
!
IMPORTANT: This bulletin supersedes the original document named,
SUBJECT: DEVELOPMENT UNIT - GEAR DAMAGE
Toner Waste System
.
SYMPTOM:
The toner waste system becomes clogged when the Development Motor is run under the following
conditions. This clog can damage the Development Unit Collection Coil or the Development Unit Waste Coil
Transport Drive Gear.
• Output Check: Development Motor SP5804
• Toner Fill SP2253
• TD Sensor Initialization SP3801
Toner clogging may cause breakage of this
Toner clogging could cause breakage of this
Idling Gear for waste toner transport.
idling gear for waste toner transport.
[B]
Not cut in D-shape
Not cut in D-Shape.
CAUSE:
These symptoms are caused by firmware issues.
D095/M077 – 016 Clogged
Copyright © 2011 RICOH Americas Corporation. All rights reserved. Page 1 of 3
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Tech Service Bulletin No. D095/M077 – 016 REISSUE
e
PRIMARY SOLUTION:
Update the following firmware:
D095
• Engine: 1.006:16 or above
• System: 1.02 or above
• Language: 1.02 or above
• Operation Panel: 1.02 or above
• Network Support: 7.11 or above
• Web Support: 1.01 or above
M077
• Engine: 1.006:16 or above
• System: 1.04 or above
• Language: 1.04 or above
• Operation Panel: 1.05 or above
• Network Support: 7.12 or above
• Web Support: 1.02 or above
Procedure:
1. Update firmware as a set.
2. Slide each PCDU [B] out and inspect the upper gear for damage.
a. Replace Gear if broken PN: G1783362
b. Vacuum Development Unit Collection Coil.
SECONDARY SOLUTION:
(If firmware is not updated)
Run the additional procedures below to prevent waste system clogs.
Action Additional Procedur
Output Check – Development
Motor (SP5804-162:Y, 163:M,
164:C, 165:K)
Toner Fill (SP2253-001:K,
002:C, 003:M, 004:Y, 005:Col,
006:All Color)
TD Sensor Initialization
(SP3801-001: All Color, 002:Col,
003:K, 004:C, 005:M, 006:Y)
Run Waste Toner Motor 1
(SP5804-152) and Waste Toner
Transport Motor 2 (SP5804-153)
Run Waste Toner Motor 1
(SP5804-152) and Waste Toner
Transport Motor 2 (SP5804-153)
Run Waste Toner Motor 1
(SP5804-152) and Waste Toner
Transport Motor 2 (SP5804-153)
Notes
Standard Operation
Firmware will be changed to run
the Toner Waste System when
SP2253-xxx is performed.
Firmware will be changed to run
the Toner Waste System when
SP3801-xxx performed.
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Tech Service Bulletin No. D095/M077 – 016 REISSUE
• Toner Fill (SP2253)
1. Enter SP Modes.
2. Open the left door.
3. Enter SP5804-152 (Waste Toner Transport Motor 1) and turn On.
4. Enter SP5804-153 (Waste Toner Transport Motor 2) and turn On.
5. Enter SP2253-xxx and Execute.
6. When completed, enter SP5804 and turn Off #152 and #153.
• ID Sensor Initialization (SP3801-xxx)
1. Enter SP Modes.
2. Enter SP5804-152 (Waste Toner Transport Motor 1) and turn On.
3. Enter SP5804-153 (Waste Toner Transport Motor 2) and turn On.
4. Enter SP2253-xxx and Execute.
5. When completed, enter SP5804 and turn Off #152 and #153.
• Development Motor Output check (SP5804-162, 163, 164, 165)
1. Enter SP Modes.
2. Enter SP5804-152 (Waste Toner Transport Motor 1) and turn On.
3. Enter SP5804-153 (Waste Toner Transport Motor 2) and turn On.
4. Enter SP5804-162, 163, 164, 165 and turn On.
5. When completed, turn Off SP5804 and turn Off #(162, 163, 164, 165), #152 and #153.
• Toner Fill (SP2253-xxx) and TD Sensor Initialization (SP3801-xxx)
1. Firmware will be modified. (Release schedule: TBD)
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