Ricoh cl7000 Maintenance Guide

Page 1

Operating Instructions

Maintenance Guide

Replacing Consumables and Maintenance Kit Cleaning and Adjusting the Printer Paper and Other Media Troubleshooting Appendix

For safe and correct use of this machine, please be sure to read the Safety Information in the

Setup Guide before you use it.

Page 2

Introduction

This manual describes detailed instructions on the operation and notes about the use of this machine. To get maximum versatility from this machine all operators are requested to read this manual carefully and follow the instructions. Please keep this manual in a handy place near the machine.

Page 3

Trademarks

Microsoft, Windows, and Windows NT are registered trademarks of Microsoft@ Corporation in the United States and/or other countries.

Other product names used herein are for identification purposes only and might be trademarks of their respective companies. We disclaim any and all rights involved with those marks.

Notes:

Some illustrations in this manual might be slightly different from the machine.

Certain options might not be available in some countries. For details, please contact your sales or service representative.

Note

The proper names of the Windows operating systems are as follows:

• The product name of Windows

• The product name of Windows Edition (Windows Me).

• The product names of Windows Microsoft Microsoft Microsoft

Windows® 2000 Advanced Server

Windows® 2000 Server

Windows® 2000 Professional

• The product names of Windows Microsoft Microsoft

Windows® XP Professional

Windows® XP Home Edition

• The product names of Windows NT Microsoft Microsoft

Windows NT® Server 4.0

Windows NT® Workstation 4.0

95 is Microsoft® Windows® 95.

98 is Microsoft® Windows® 98.

Me is Microsoft® Windows® Millennium

2000 are as follows:

XP are as follows:

4.0 are as follows:

Page 4

TABLE OF CONTENTS

Trademarks..............................................................................................................i

1. Replacing Consumables and Maintenance Kit

Using the Screwdriver ........................................................................................... 1

Replacing the Toner Cartridge .............................................................................2

Detaching the SR770 (2 Tray Finisher) ................................................................5

Opening and Closing the Duplex Reversal Unit .................................................6

Replacing the Fuser Oil Unit.................................................................................7

Replacing the Photoconductor Unit...................................................................11

Replacing the Development Unit........................................................................15

Replacing the Fusing Unit...................................................................................19

Replacing the Dustproof Filter ........................................................................... 22

Replacing the Waste Toner Bottle......................................................................24

Replacing the Paper Feed Rollers......................................................................26

2. Cleaning and Adjusting the Printer

Cautions to Take When Cleaning.......................................................................29

Cleaning the Registration Roller ........................................................................30

Cleaning the DustProof Glass ............................................................................31

Adjusting the Color Registration........................................................................ 32

Auto Adjust...............................................................................................................32

Adjusting the Fuser for Thick Paper.........................................................................33

Test Sheet Samples................................................................................................. 35

Adjusting Image Density.....................................................................................36

Adjusting Tray Registration................................................................................ 37

3. Paper and Other Media

Paper and Other Supported Media.....................................................................39

Paper Sizes.............................................................................................................. 39

Paper Recommendations....................................................................................45

Loading Paper .......................................................................................................... 45

Storing Paper ...........................................................................................................45

Types of Paper and Other Media .............................................................................45

Printable Area....................................................................................................... 49

Loading Paper......................................................................................................50

Loading Paper in Tray 1........................................................................................... 50

Loading Paper in Tray 2 and the Optional Paper Feed Unit ....................................51

Loading paper in Paper Bank PS470 (2000-sheet Large Capacity Tray)................52

If you load a paper size that is not selected automatically .......................................53

Changing the paper type.......................................................................................... 55

Loading Paper in the Bypass Tray ...........................................................................56

Page 5

4. Troubleshooting

Error & Status Messages on the Control Panel ................................................61

Printer Does Not Print .........................................................................................74

Other Printing Problems ..................................................................................... 77

Removing Misfed Paper ...................................................................................... 81

Detaching the 2 Tray Finisher .................................................................................. 81

Opening and Closing the Duplex Reversal Unit .......................................................82

When “Remove Misfeed A:Internal Path” Appears .................................................. 83

When “Remove Misfeed B: Fusing Unit” Appears ................................................... 83

When “Remove Misfeed W: Mailbox” Appears ........................................................ 85

When “Remove Misfeed R: Finisher” Appears......................................................... 85

When “Remove Misfeed Y: Paper Tray” Appears....................................................87

When “Remove Misfeed :Duplex Unit” Appears ......................................................87

Removing Misfed Paper in the Duplex Feed Unit ....................................................88

Removing Jammed Staples ................................................................................91

Adding Staples.....................................................................................................93

Removing Punch-hole Chips..............................................................................95

If the message appears even after removing the Punch-hole chips ........................95

5. Appendix

When the Front Cover Does Not Close..............................................................97

Moving and Transporting the Printer.................................................................98

Moving the Printer .................................................................................................... 98

Consumables .....................................................................................................100

INDEX....................................................................................................... 102

iii

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Page 7

1. Replacing Consumables and Maintenance Kit

Using the Screwdriver

The screwdriver supplied is used for attaching options and is located inside the front cover. By pushing the screw top into the screwdriver, you can work without having to worry about dropping the screw.

ZHXH170J

Note

❒ After using the screwdriver, return it to its original position inside of the front

cover.

Page 8

Replacing Consumables and Maintenance Kit

Replacing the Toner Cartridge

WARNING:

• Do not incinerate spilled toner or used toner. Toner dust is flammable and will ignite when exposed to an open flame. Disposal should take place at an authorized dealer or appropriate collection site. If you dispose of used toner cartridges yourself, dispose according to local regulations.

CAUTION:

• Keep toner (used or unused) and the toner cartridge out of reach of children.

Note

❒ The actual number of printed pag-

es differs depending on paper type, size, contents, and settings. For details, see p.100 “Toner cartridge”.

If “Add Toner” appears on the display, replace the toner cartridge.

Add Toner XXX

❒ If cyan, magenta, or yellow toner

runs out, you can print in black and white mode using the black toner. Change the color mode setting to “Black and White” from the printer driver.

❒ If black toner runs out, printing is

not possible until the black toner cartridge is replaced.

While pushing the lock button on

AAAA

the upper right cover of the printer (AAAA), open the upper right cover (BBBB).

ZDJT006J

From the end, the toner cartridges are installed in the order of magenta (M), cyan (C), yellow (Y), and black (K).

Add Toner XXX/XXX

Note

❒ A combination of one to four

colors, yellow, magenta, cyan, black, appears in “XXX”.

Remove the toner cartridge for

BBBB

the color you want to replace. A Unhook the green hook on the

toner cartridge with one hand.

ZDJT999J

Page 9

Replacing the Toner Cartridge

B Holding the toner cartridge

with the other hand, slowly pull it up and out.

ZDJT201J

Important

❒ Do not shake the removed

toner cartridge. Remaining toner might scatter.

Note

❒ Depending on the setting up

environment, toner might be left in a toner cartridge. In such cases, reinstall the toner cartridge.

Shake the toner cartridge back

DDDD

and forth five or six times.

Holding the toner cartridge with

EEEE

the metal contact area in front, insert in the direction of the arrow.

ZDJT203J

Take the new toner cartridge out

CCCC

of the box.

Note

❒ The black toner cartridge con-

tains more than the other toner cartridges.

ZDJT202J

Important

❒ Do not touch the metal contact

area with your fingers.

Slowly insert the toner cartridge,

FFFF

until the green hook clips over the metal contact area.

ZDJT004J

ZDJT005J

Page 10

Replacing Consumables and Maintenance Kit

Important

❒ Do not install and remove toner

cartridges repeatedly. This could result in toner leak.

Close the upper right cover.

GGGG

Please wait while the toner loads.

The following message appears on the display:

ZDJH042J

Loading Toner...

Important

❒ To avoid malfunction, do not

turn off the power while “Load- ing Toner... ” appears on the display.

Page 11

Detaching the SR770 (2 Tray Finisher)

There are times when you may need to detach the 2 tray finisher from the printer to remove misfed paper. This section describes how to detach the 2 tray finisher.

Hold the handle at the top of the 2

AAAA

tray finisher firmly using one hand, pull the 2 tray finisher straight out, and let go when it stops.

ZHXH450J

The 2 tray finisher is detached from the printer.

Important

❒ Be sure to attach the 2 tray fin-

isher to the printer after closing the duplex reversal unit. See p.6 “Opening and Closing the Duplex Reversal Unit”.

Use both hands to push it straight

BBBB

back in, and let go when it clicks into place.

The 2 tray finisher is reattached to the printer.

ZHXH350J

Page 12

Replacing Consumables and Maintenance Kit

Opening and Closing the Duplex Reversal Unit

There are times when you may need to detach the duplex reversal unit to remove misfed paper. This section describes how to detach the duplex reversal unit.

Push up the lock release button

AAAA

and leave it in place.

ZHXH770J

Lower the duplex reversal unit

BBBB

slowly until it stops.

Note

❒ You do not have to remove the

external tray even if the 2 tray finisher is attached.

The duplex reversal unit is opened.

Close the duplex reversal unit by

CCCC

raising it slowly using both hands, and push it in, until it clicks into place.

ZDJP205J

The duplex reversal unit is closed.

Important

❒ Attach the duplex reversal unit

after closing the printer's upper left cover.

ZDJP204J

Important

❒ Open the duplex reversal unit

after detaching the 2 tray finisher from the printer. See p.5 “De- taching the SR770 (2 Tray Finisher)”.

Page 13

Replacing the Fuser Oil Unit

CAUTION:

• The fusing unit becomes very hot. When installing a new fuser oil unit, turn off the printer and wait about an hour. After that, install the new fuser unit. Not waiting for the unit to cool could result in a burn.

• Keep the fuser oil unit away from flames. There is a risk of fire or burns.

If “Replace Fuser Oil Unit (TypeG)” appears on the display, replace the fuser oil unit.

Replace Fuser Oil Unit (TypeG)

Turn off the power, and then un-

AAAA

plug the power cable.

If the external tray is attached to

DDDD

the printer, raise it in the direction of the arrow (AAAA), and then remove it (BBBB).

Slowly pull out the left cover.

EEEE

ZDJP038J

Important

❒ Be sure to wait about an hour to

avoid burns.

If 2 tray finisher is installed, de-

BBBB

tach it from the printer.

Reference

p.5 “Detaching the SR770 (2 Tray Finisher)”

If the duplex unit is installed,

CCCC

open the duplex reversal unit.

Reference

p.6 “Opening and Closing the Duplex Reversal Unit”

Open the upper left cover.

FFFF

ZHXH090J

ZHXH100J

Page 14

Replacing Consumables and Maintenance Kit

Pull the lever down slightly, and

GGGG

then remove the grip securing the fuser oil unit.

Important

❒ Do not touch any area other

than the green felt parts.

Hold the fusing unit handle using

HHHH

one hand, and then slowly pull the fuser oil unit out horizontally. Put the unit in the bag that comes with the new fuser oil unit, and then seal the bag.

ZHXH033J

Take the fuser oil unit out of the

IIII

bag. Hold the green upper part of seal (AAAA), and then slowly peel the seal off. Position the fuser oil unit as shown, and then slowly pull seal (AAAA) out. Finally, hold the upper part of the seal (BBBB), and then slowly peel it off.

ZHXHK041J

Note

❒ Be sure to remove seal (A), and

then pull it out horizontally.

ZHXH050J

Important

❒ Do not touch the inside of the

fusing unit.

❒ Be sure to remove the seals to

avoid malfunction.

❒ Be sure to remove seal (A) first,

and then seal (B) to avoid oil leakage.

❒ Be sure to put the fuser oil unit

in a stable and level place to avoid oil leakage.

Page 15

Replacing the Fuser Oil Unit

❒ After removing the seals, be

careful not to let oil from oilsupplying parts, or the seals come into contact with your body or clothes.

As shown, hold the fuser oil unit

JJJJ

using one hand, hold the green handle with the other, and then slowly insert the unit horizontally, in the direction of the arrow.

ZHXH060J

Close the upper left cover (AAAA),

LLLL

and then push the part labeled “PUSH” next to the handle at the bottom rear, until it clicks (BBBB).

If you removed the external tray

MMMM

in step Insert the hooks of the external tray into the printer slits, and then lower it toward you.

, reattach it to the printer.

DDDD

ZHXH082J

Important

❒ Be careful not to get oil on the

top metal part of the fuser oil unit.

❒ Insert the fuser oil unit firmly,

until it stops.

Slowly turn the fuser oil unit han-

KKKK

dle in the direction of the arrow, until it clicks.

ZHXH070J

If the duplex unit is installed,

NNNN

close the duplex reversal unit.

Reference

p.6 “Opening and Closing the Duplex Reversal Unit”

If the 2 tray finisher is installed,

OOOO

reattach it to the printer.

Reference

p.5 “Detaching the SR770 (2 Tray Finisher)”

ZDJH010J

Page 16

Replacing Consumables and Maintenance Kit

Plug in the power cable, and then

PPPP

turn on the power.

Note

❒ If you dispose of used fuser oil

unit by yourself, dispose according to local regulations.

Page 17

Replacing the Photoconductor Unit

If “Replace Black PCU (Type F)” ap- pears on the display, replace the black photoconductor unit.

Replace Black PCU (Type F)

If “Replace Color PCU (Type A)” appears on the display, replace the three color photoconductor units.

Replace Color PCU (Type A)

Note

❒ The replacement procedure for the

third photoconductor unit from the top left will be described. The procedure is the same for all four photoconductor units.

Turn off the power, and then un-

AAAA

plug the power cable.

Loosen the two screws fastening

DDDD

the inner cover, using the provided screwdriver.

You cannot remove these two screws.

Lift the inner cover until it clicks

EEEE

into place and holds.

ZHXH430J

Slowly open the front cover of the

BBBB

printer, remove the green screwdriver.

Reference

p.1 “Using the Screwdriver”

Turn the green lever counter-

CCCC

clockwise.

ZHXH460J

The photoconductor units are installed as shown. Starting from the upper left, the units are attached in the order of black (K), yellow (Y), cyan (C), and magenta (M).

ZHXH410J

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Page 18

Replacing Consumables and Maintenance Kit

Remove the photoconductor unit

FFFF

you want to replace.

For black, remove the upper left one, and for color, remove the three on the right.

A Move the green hook slowly to

the right, as shown. The green hook is located on the upper right of the photoconductor unit.

B Hold the hook down, grip the

green areas at the top and bottom of the photoconductor unit, and then slowly pull the unit out until you can see the entire green handle.

ZDJX701J

C Lift and hold the green handle

at the top (AAAA), and then slowly pull out the unit (BBBB).

Install the new photoconductor

GGGG

unit.

For black, install one, and for color, install all three.

A Take the unit out of the bag.

ZHXH490J

ZDJH221J

B Hold the photoconductor unit,

and remove the adhesive tape at the tip of the unit.

ZHXH890J

Important

❒ Pulling out the photoconduc-

tor unit quickly might cause it to fall.

ZDJH222J

Important

❒ Do not remove the cover at-

tached to the bottom of the photoconductor unit yet.

Page 19

Replacing the Photoconductor Unit

C Line up the green arrow at the

tip of the photoconductor unit with the rail inside the printer.

ZHXH500J

Important

❒ Make sure the green arrow

fits securely to the rail before proceeding to the next step.

D Slowly push the front of the

photoconductor unit, slide the unit on the cover, and then push in until it stops.

E Remove the cover, and then

slowly push in the photoconductor unit, until it stops.

Slowly lower the inner cover out.

HHHH

ZHXH520J

ZHXH510J

Important

❒ If you do not attach the green

arrow of the photoconductor unit securely to the rail, you might damage the photoconductor unit.

❒ Do not touch the light-sensi-

tive area of the photoconductor unit.

Tighten the two screws using the

IIII

provided screwdriver.

Note

❒ Be sure to return the provided

screwdriver to its original position on the back of the front cover.

ZHXH530J

ZHXH440J

Page 20

Replacing Consumables and Maintenance Kit

Turn the green lever clockwise.

JJJJ

Slowly close the front cover by

KKKK

pushing the two areas on the left and right.

ZHXH420J

Plug in the power cable, and then

LLLL

turn on the power.

The printer starts calibration. Wait until it stops. The following message appears on the display:

Calibrating...

Important

❒ To avoid malfunction, do not

turn off the power during calibration.

ZDJH041J

Page 21

Replacing the Development Unit

If “Replace Black Dev. Unit(TypeD)” appears on the display, replace the black development unit.

Replace Black Dev. Unit(TypeD)

If “Replace Color Dev. Unit(TypeB)” appears on the display, replace all three color (CMY) development units.

Replace Color Dev. Unit(TypeB)

Note

❒ A dustproof filter is attached to the

black development unit. When replacing the black development unit, also replace the dustproof filter. See p.22 “Replacing the Dustproof Filter”.

Turn the green lever counter-

CCCC

clockwise.

Loosen the two screws fastening

DDDD

the inner cover, using the provided screwdriver.

ZHXH410J

❒ When replacing the black develop-

ment unit, clean the registration roller. See p.30 “Cleaning the Registration Roller”.

❒ The replacement procedure for the

third development unit from the top left will be described. The procedure is the same for all four development units.

Turn off the power, and then un-

AAAA

plug the power cable.

Slowly open the front cover of the

BBBB

printer, remove the green screwdriver.

Reference

p.1 “Using the Screwdriver”

You cannot remove these two screws.

Lift the inner cover until it clicks

EEEE

into place and holds.

ZHXH430J

ZHXH460J

Page 22

Replacing Consumables and Maintenance Kit

The development units are installed as shown. Starting from the upper left, the units are attached in the order of black (K), yellow (Y), cyan (C), and magenta (M).

Remove the development unit.

FFFF

The procedure for removing the unit is the same for all four colors.

A Hook your finger into the

green tab in front of the development unit you want to replace, and then pull it out halfway.

ZHXH540J

B Hold the right side of the De-

velopment unit using your right hand, and pull the unit slowly out.

Important

❒ Be careful not to touch the

right side of development unit.

❒ Be careful not to let it come

into contact with your hands or clothes.

Install a new development unit.

GGGG

The procedure for attaching the development unit is the same for all four colors.

ZHXH560J

ZHXH550J

Important

❒ Pulling out the development

unit quickly might cause it to fall.

A Take the unit out of the bag.

ZDJH226J

Page 23

Replacing the Development Unit

B Insert the development unit

along the rail, and push in slowly, until it stops.

ZDJH227E

C Holding the development unit,

slowly pull out the tape horizontally.

Slowly lower the inner cover out.

HHHH

Tighten the two screws using the

IIII

provided screwdriver.

ZHXH530J

ZHXH620J

Important

❒ To avoid malfunction, be

sure to pull out the tape.

❒ The removed tape is dirty. Be

careful not to let it come into contact with your hands or clothes.

Note

❒ Be sure to return the provided

screwdriver to its original position on the back of the front cover.

Turn the green lever clockwise.

JJJJ

ZHXH440J

ZHXH420J

Page 24

Replacing Consumables and Maintenance Kit

Slowly close the front cover by

KKKK

pushing the two areas on the left and right.

Plug in the power cable, and then

LLLL

turn on the power.

“Please Wait ” appears on the display, and initial adjustments begin. Wait until these stop.

ZDJH041J

Please Wait

Important

❒ To avoid malfunction, do not

turn off the power during adjustments.

Page 25

Replacing the Fusing Unit

CAUTION:

• Keep the fuser oil unit away from flames. There is a risk of fire or burns.

If “Replace Fusing Unit (Type C)” appears on the display, replace the fusing unit.

Replace Fusing Unit (Type C)

Turn off the power, and then un-

AAAA

plug the power cable.

If the external tray is attached to

DDDD

the printer, raise it in the direction of the arrow (AAAA), and then remove it (BBBB).

Slowly pull out the left cover.

EEEE

ZDJP038J

Important

❒ Be sure to wait about an hour to

avoid burns.

If the 2 tray finisher is installed,

BBBB

detach it from the printer.

Reference

p.5 “Detaching the SR770 (2 Tray Finisher)”

If the duplex unit is installed,

CCCC

open the duplex reversal unit.

Reference

p.6 “Opening and Closing the Duplex Reversal Unit”

Open the upper left cover.

FFFF

ZHXH010J

ZHXH020J

Page 26

Replacing Consumables and Maintenance Kit

Pull the lever down slightly, and

GGGG

then remove the grip securing the fuser oil unit.

CAUTION:

• Touch only the handles, no other parts. The fuser oil unit gets very hot and will burn your hands if you touch it.

Important

❒ Do not touch any area other

than the green felt parts.

Hold the fusing unit handle as

HHHH

shown, slowly pull the fusing unit up, and then put it down on a surface.

ZHXH033J

Take the new fusing unit out of

IIII

the bag and put it down on a level surface.

Pull the fuser oil unit (attached to

JJJJ

the fusing unit) out horizontally, and then remove it.

CAUTION:

• Keep the fuser oil unit away from flames. There is a risk of fire or burns.

Important

❒ To avoid getting oil on yourself,

do not touch any areas other than the green felt parts.

Install the fuser oil unit removed

KKKK

in step Hold the fuser oil unit as shown, and then insert it horizontally into the part of the fusing unit shown below.

in the new fusing unit.

IIII

ZHXH790J

ZHXH810J

Important

❒ Do not touch the inside of the

fusing unit.

❒ When moving the fusing unit,

keep it steady, otherwise the fuser oil unit may come off or oil may leak.

ZHXH800J

Page 27

Replacing the Fusing Unit

Important

❒ Be careful not to get oil on the

top metal part of the fuser oil unit.

❒ Insert the fuser oil unit firmly,

until it stops.

Put the removed fuser oil unit in

LLLL

the bag that enclosed the new fuser oil unit, and then seal it.

Hold the fusing unit handle and

MMMM

slowly lower the unit to align it with the marks on the machine stand.

Close the upper left cover (AAAA),

OOOO

and then push the part labeled “PUSH” next to the handle at the bottom rear, until it clicks (BBBB).

If you removed the external tray

PPPP

in step Insert the hooks of the external tray into the printer slits, and lower it toward you.

, reattach it to the printer.

DDDD

ZHXH082J

Important

❒ Install the fusing unit so the

blue dial is on the front cover side.

Slowly turn the fuser oil unit han-

NNNN

dle in the direction of the arrow, until it clicks.

ZHXH820J

ZHXH070J

If the duplex unit is installed,

QQQQ

close the duplex reversal unit.

Reference

p.6 “Opening and Closing the Duplex Reversal Unit”

If the 2 tray finisher is installed,

RRRR

reattach it to the printer.

Reference

p.5 “Detaching the SR770 (2 Tray Finisher)”

Plug in the power cable, and then

SSSS

turn on the power.

ZDJH010J

Page 28

Replacing Consumables and Maintenance Kit

Replacing the Dustproof Filter

The dustproof filter is attached to the black development unit. When replacing the black development unit, also replace the dustproof filter.

The dustproof filter is attached to the left side of the printer, as shown.

ZDJH801J

Turn off the power, and then un-

AAAA

plug the power cable.

Push in the grips on both sides of

BBBB

the dustproof filter cover to pull it off.

From the box that contained the

CCCC

black development unit, take out the new dustproof filter and glove.

Put the glove on either hand.

DDDD

Using your gloved hand, slowly

EEEE

take out the dustproof filters attached to the dustproof filter cover, one by one, and put them into the box that contained the black development unit.

ZDJH214J

ZHXH570J

Note

❒ Be sure to put the removed

dustproof filter cover down on a stable and level surface.

ZDJH213J

ZDJH215J

Page 29

Replacing the Dustproof Filter

Important

❒ Handle the removed dustproof

filters with care. If you shake them, dust might scatter.

Take off the glove.

FFFF

Important

❒ Be sure to take off the glove be-

fore attaching a new dustproof filter.

Attach the new dustproof filters

GGGG

to the dustproof filter cover one by one.

A Attach the large filter.

Insert the dustproof filter cover

HHHH

into the upper left area of the printer.

Plug in the power cable, and then

IIII

turn on the power.

ZHXH580J

B Attach the small filter.

ZDJH216J

ZDJH217J

Page 30

Replacing Consumables and Maintenance Kit

Replacing the Waste Toner Bottle

If “Replace Waste Toner (Type E)” appears on the display, replace the waste toner bottle.

Replace Waste Toner (Type E)

Turn off the power, and then un-

AAAA

plug the power cable.

Slowly open the front cover by

BBBB

pulling down from the two areas on the left and right.

Take the new waste toner bottle

DDDD

out of the bag.

Slowly remove the used waste

EEEE

toner bottle from inside the printer.

ZDJH228J

Carefully pivot the waste oil bot-

CCCC

tle outward, in the direction of the arrow.

CAUTION:

• Keep the waste oil bottle away from flames. There is a risk of fire or burns.

ZDJH007J

ZHXH150J

Important

❒ Be sure to remove the waste

toner bottle horizontally.

Remove the lid (AAAA), and then put

FFFF

it in the position shown in the illustration (BBBB).

ZHXH590J

ZDJH229J

Page 31

Replacing the Waste Toner Bottle

Put the used waste toner bottle

GGGG

into the bag that contained the new waste toner bottle, and then seal the bag.

Important

❒ Be sure to handle the bottle

carefully so waste toner does not spill.

Insert the new waste toner bottle

HHHH

as shown.

ZHXH610J

Slowly close the waste oil bottle

JJJJ

in the direction of the arrow.

Slowly close the front cover by

KKKK

pushing the two areas on the left and right.

ZHXH160J

Push it in until it stops.

IIII

Important

❒ Be sure to firmly insert the

waste toner bottle to avoid toner leakage inside the printer.

ZHXH600J

Plug in the power cable, and then

LLLL

turn on the power.

ZDJH041J

Page 32

Replacing Consumables and Maintenance Kit

Replacing the Paper Feed Rollers

If “Replace Feed Roller (Type H)” appears on the display, replace all three feed rollers.

Replace Feed Roller (Type H)

Note

❒ The following illustrations are ex-

amples of replacing the paper feed rollers of Tray 1. The same procedure applies to other trays.

Check the contents of the box.

AAAA

❖❖❖❖ Paper Feed Roller A

❖❖❖❖ Paper Feed Roller B

Slowly pull out all trays while

CCCC

lifting up a little.

Note

❒ If you are replacing the paper

feed rollers of the optional paper feed unit, or 2000-sheet Large Capacity Tray, pull out all paper trays from each unit.

Check the position of the paper

DDDD

feed rollers.

ZERH010E

❖❖❖❖ Paper Feed Roller C

❖❖❖❖ Two Stoppers

Turn off the power, and then un-

BBBB

plug the power cable and interface cable.

Important

❒ If you are replacing the paper

feed rollers of the optional 2000sheet Large Capacity Tray, remove all paper from the tray.

ZERH020E

Page 33

Replacing the Paper Feed Rollers

Confirm the positions and names of each roller.

While pushing the pin of paper

EEEE

feed roller A outwards (AAAA), remove the paper feed roller (BBBB).

ZERH030E

Remove the stopper from paper

GGGG

feed roller C (AAAA), and then remove the roller (BBBB).

Hold the new paper feed roller C

HHHH

with its gear towards the shaft. Insert it into the rear shaft so that the roller gear interlocks with the shaft gear (AAAA). Lock the roller with the stopper (BBBB).

ZERH060E

Remove the stopper from paper

FFFF

feed roller B (AAAA), and then remove the roller (BBBB).

ZERH040E

ZERH070E

ZERH050E

Page 34

Replacing Consumables and Maintenance Kit

Hold the new paper feed roller B

IIII

with its gear towards the shaft. Insert it into the rear shaft so that the roller gear interlocks with the shaft gear (AAAA). Lock the roller with the stopper (BBBB).

Hold the new paper feed roller A

JJJJ

with its pin towards you (AAAA). Insert the roller onto the front shaft until it clicks into place (BBBB).

ZERH080E

Slowly slide all trays back into

KKKK

the printer until they stop.

Note

❒ If you are replacing the paper

feed rollers of the optional 2000sheet Large Capacity Tray, load the stocks removed in step into the tray.

ZERH090E

Page 35

2. Cleaning and Adjusting the

Printer

Cautions to Take When Cleaning

WARNING:

• Do not remove any covers or screws other than those specified in this manual. Some parts of the machine are at a high voltage and could give you an electric shock. Also, if the machine has laser systems, direct (or indirect) reflected eye contact with the laser beam may cause serious eye damage. When the machine needs to be checked, adjusted, or repaired, contact your service representative.

• Do not take apart or attempt any modifications to this machine. There is a risk of fire, electric shock, explosion or loss of sight. If the machine has laser systems, there is a risk of serious eye damage.

CAUTION:

• When removing misfed paper, do not touch the fusing section because it could be very hot.

Clean the printer periodically to maintain print clarity.

Dry wipe the exterior using a soft cloth. If dry wiping is not enough, wipe using a soft, wet cloth that is well wrung out. If you still cannot remove the stain or grime, use a neutral detergent, then wipe over with a well wrung wet cloth, dry wipe, and let it dry.

Important

❒ To avoid deformation, discoloration, or cracking, do not use volatile chemi-

cals, such as benzine and thinner, or spray insecticide on the printer.

❒ If there is dust or grime inside the printer, wipe it away using a clean, dry

cloth.

Page 36

Cleaning and Adjusting the Printer

Cleaning the Registration Roller

CAUTION:

• The inside of the printer becomes very hot. To avoid burns, do not touch parts labelled “hot surface”, otherwise it could cause a burn.

Clean the roller when replacing the black development unit.

Turn off the power, and then un-

AAAA

plug the power cable.

Open the right cover as shown.

BBBB

Wipe around the registration roll-

CCCC

er by turning it and applying a soft damp cloth.

Important

❒ Do not use chemical cleaners or

organic solvents such as thinners or benzene.

Close the right cover by pushing

DDDD

the area labeled “PUSH”.

ZDJH704J

ZDJH206J

The registration roller is set as shown.

ZDJH703J

Plug in the power cable, and then

EEEE

turn on the power.

ZDJP708J

Page 37

Cleaning the DustProof Glass

The dustproof glass may require cleaning if white lines appear on print.

Turn off the power, and then un-

AAAA

plug the power cable.

Open the front cover, and then re-

BBBB

move the cleaning brush.

ZHXH631J

There are four holes for cleaning the dustproof glass.

Slide the cleaning brush in and

CCCC

out slowly 8 to 10 times to clean all four areas.

Important

❒ Do not insert the brush roughly.

Doing so may damage the printer.

Return the cleaning brush to its

DDDD

original position.

ZDJP707J

ZHXH640J

Plug in the power cable, and then

EEEE

turn on the power.

Page 38

Cleaning and Adjusting the Printer

Adjusting the Color Registration

After moving the printer, printing on thick paper, or printing repeatedly for some time, color degradation may occur. By performing color registration adjustment, you can restore optimum print quality.

Auto Adjust

If documents show color degradation after the printer is moved, perform automatic color adjustment.

Press {{{{Menu}}}}.

AAAA

On Line

Job Reset

Form Feed

Power Error Data In

Escape

Enter

Confirm “Auto Adjust” appears,

DDDD

and then press {{{{Enter #}}}}.

Color Regist.: Auto Adjust

Confirm “Now” appears, and

EEEE

then press {{{{Enter #}}}}.

Auto Adjust: Now

The check message appears.

Press # To Adjust

Press {{{{Enter #}}}}.

FFFF

Automatic color adjustment begins, and the following message appears.

“Menu” appears on the display.

Press {{{{UUUU}}}} or {{{{TTTT}}}} to display

BBBB

“Maintenance”, and then press

{{{{Enter #}}}}.

Menu: Maintenance

The maintenance menu appears.

Press {{{{UUUU}}}} or {{{{TTTT}}}} to display

CCCC

“Color Regist.”, and then press

{{{{Enter #}}}}.

Maintenance: Color Regist.

ZDJS001N

Adjusting...

Important

❒ To avoid malfunction, do not

turn off the power while “Ad- justing... ” appears on the display.

Automatic color adjustment takes about 50 seconds. A confirmation message appears when complete.

Completed

Page 39

Adjusting the Color Registration

Press {{{{Enter #}}}} to return to the color adjustment menu.

Color Regist.: Auto Adjust

When you have made all settings,

GGGG

press {{{{On Line}}}}.

“Ready ” appears on the display.

Ready

Adjusting the Fuser for Thick Paper

If color registration shifts when using thick paper

If color registration shifts when using thick paper, adjust the fuser for thick paper.

Note

❒ Fuser adjustment for thick paper is

not possible if the toner has almost run out. Carry out this adjustment after changing the toner cartridge.

❒ Thick paper is needed to make the

adjustment. Use the thick paper you normally use.

Load thick paper larger than A4

AAAA

KKKK in the bypass tray.

Note

❒ For details about paper sizes the

bypass tray can handle and paper loading procedure, see p.39 “Paper and Other Media”.

Press {{{{Menu}}}}.

BBBB

On Line

Job Reset

Form Fee d

Power Error Data In

“Menu” appears on the display.

Press {{{{UUUU}}}} or {{{{TTTT}}}} to display

CCCC

“Maintenance”, and then press

{{{{Enter #}}}}.

Escape

Enter

Menu: Maintenance

The maintenance menu appears.

Press {{{{UUUU}}}} or {{{{TTTT}}}} to display

DDDD

“Color Regist.”, and then press

{{{{Enter #}}}}.

Maintenance: Color Regist.

Press {{{{UUUU}}}} or {{{{TTTT}}}} to display “Fuser

EEEE

Adjust”, and then press {{{{Enter #}}}}.

Color Regist.: Fuser Adjust

Make sure “Thick Paper” ap-

FFFF

pears, and then press {{{{Enter #}}}}.

Fuser Adjust: Thick paper

ZDJS001N

Page 40

Cleaning and Adjusting the Printer

Limitation

❒ If the toner cartridge is almost

empty, the following message appears on the display: (After changing the toner cartridge, carry out fuser adjustment for thick paper. For details about changing the toner cartridge, see p.2 “Replacing the Toner Cartridge”.)

Failed Press # to Exit

Make sure the following message

GGGG

appears, and then press {{{{Enter #}}}}.

Press # To Adjust

Press {{{{Enter #}}}}.

HHHH

Adjusting...

When automatic color adjustment

IIII

is complete, the confirmation message about printing a test sheet appears. Wait for the following message to appear, and then click {{{{Enter #}}}}.

Note

❒ In this example, thick A4 paper

is loaded in the bypass tray.

Compare the color adjustment

KKKK

sheet sample with the framed white part of the printed pattern. If sample and printed pattern are almost the same, select “0”. Otherwise, select one of the following values according to the position of the color in the sample:

Color at center: 0

Color shifted to left: -1

Color shifted to right: +1

Select Action: 0: Exit

Select Action:

-1: Re-adjust

Select Action: +1: Re-adjust

When you select “0”, the printer returns to the previous menu.

If you select “-1” or “+1”, the printer returns to step until you can select “0”.

. Keep adjusting

Press # for Test Print (Bypass)

The following message appears:

JJJJ

Set Sheet, then# A4(297x210)

Make sure the paper size set in

appears, and then press {{{{En-

step

ter #}}}}.

The Fuser Adjust Sheet is printed. For test sheet samples, see p.35 “Test Sheet Samples”.

Press {{{{On Line}}}}.

LLLL

“Ready ” appears on the display.

Ready

Page 41

Adjusting the Color Registration

Test Sheet Samples

The following illustration is an example of a test sheet printed during fuser adjustment for thick paper

❖❖❖❖ Fuser Adjust Sheet

Page 42

Cleaning and Adjusting the Printer

Adjusting Image Density

Adjust image density when print becomes hazy gray or the image looks patchy.

Important

❒ Extreme settings may cause out-

put to appear dirty.

❒ Image density settings should be

made from the application or the printer driver, whenever possible.

Note

❒ Changing image density settings

might cause deterioration in color balance. We recommend leaving image density at the factory default setting.

Press {{{{Menu}}}}.

AAAA

On Line

Job Reset

Form Feed

Power Error Data In

“Menu” appears on the display.

Press {{{{UUUU}}}} or {{{{TTTT}}}} to display

BBBB

“Maintenance”, and then press

{{{{Enter #}}}}.

Escape

Enter

ZDJS001N

Press {{{{UUUU}}}} or {{{{TTTT}}}} to display “Im-

CCCC

age Density”, and then press {{{{Enter #}}}}.

Maintenance: Image Density

Press {{{{UUUU}}}} or {{{{TTTT}}}} to select the

DDDD

color you want to adjust, and then press {{{{Enter #}}}}.

Image Density: Black

Press {{{{UUUU}}}} or {{{{TTTT}}}} to set the image

EEEE

density value, and then press {{{{Enter #}}}}.

Black: (-3 +3) 0

Note

❒ You can adjust image density in

seven increments, from -3 to +3. Increasing the value makes printout darker; decreasing the value makes printout lighter.

To adjust another color, repeat steps

Press {{{{On Line}}}}.

FFFF

“Ready ” appears on the display.

and E.

Menu: Maintenance

Ready

Page 43

Adjusting Tray Registration

You can adjust the registration of each tray. The vertical adjustment is used for all trays. Normally, you need not update the registration. But when the optional paper feed unit or the duplex unit is installed, updating is useful in some cases. The following procedure describes how to adjust Tray 3. The same procedure applies to other trays as well.

Press {{{{Menu}}}}.

AAAA

On Line

Job Reset

Form Feed

Power Error Data In

Escape

Enter

ZDJS001N

A Confirm “Test Sheet” appears,

and then press {{{{Enter #}}}}.

Registration: Prt. Test Sheet

B Press {{{{UUUU}}}} or {{{{TTTT}}}} to select the

tray to adjust, and then press {{{{Enter #}}}}.

Prt. Test Sheet: Tray 3

Confirm the position of the image

EEEE

on the test sheet, and then adjust the registration value.

“Menu” appears on the display.

Press {{{{UUUU}}}} or {{{{TTTT}}}} to display

BBBB

“Maintenance”, and then press

{{{{Enter #}}}}.

Menu: Maintenance

Press {{{{UUUU}}}} or {{{{TTTT}}}} to display “Reg-

CCCC

istration”, and then press {{{{Enter #}}}}.

Maintenance: Registration

Print the test sheet to preview the

DDDD

settings.

The following are examples for adjusting the margin on the test sheet:

A Press {{{{Escape}}}}. B Press {{{{UUUU}}}} or {{{{TTTT}}}} to display

“Adjustment”, and then press

{{{{Enter #}}}}.

Registration: Adjustment

Page 44

Cleaning and Adjusting the Printer

C Press {{{{UUUU}}}} or {{{{TTTT}}}} to display the

tray to adjust, and then press {{{{Enter #}}}}.

Adjustment: Vert.: Tray 3

D Press {{{{UUUU}}}} or {{{{TTTT}}}} to set the reg-

istration value digits (mm).

Vert.: Tray 3: (-5.0 +5.0) 0

Note

❒ Increase the value to shift the

print area in a positive direction; decrease to shift in a negative direction.

Press {{{{On Line}}}}.

GGGG

“Ready ” appears on the display.

Ready

Feed Direction

Printable area

❒ Pressing {{{{UUUU}}}} or {{{{TTTT}}}} makes

the value increase or decrease in increments of 1.0 mm.

E Press {{{{Enter #}}}}. F Press {{{{Escape}}}}.

The current setting appears for 2 seconds, and then the printer returns to the previous menu.

Print the test sheet to check the

FFFF

settings you have made.

ZDJX900J

Page 45

3. Paper and Other Media

Paper and Other Supported Media

Paper Sizes

This section describes the type, size, feed direction, and maximum amount of paper that can be loaded into each tray.

Note

❒ The following symbols and terminology are used to represent the feed direc-

tion.

In this manual On the display Paper feed direction

L ← (Feed direction)

K ← (Feed direction)

A4 (210 × 297)

8 1/2 × 11

A4 (297 × 210)

11 × 8 1/2

Short-edge feed direction

Long-edge feed direction

❒ Be careful of the paper feed direction. The direction is determined based on

paper size.

❖❖❖❖ Input Paper Sizes (Metric version)

Feed direction

A3 L 297 × 420

B4 JIS L 257 × 364

A4 L 210 × 297

K 297 × 210

B5 JIS L 182 × 257

Size (mm)

Bypass tray

Paper tray

(Tray 1)

Paper feed unit

(Tray 2/3/4)

2000-sheet Large

Capacity Tray

K 257 × 182

A5 L 148 × 210

K 210 × 148

B6 JIS L 128 × 182

A6 L 105 × 148

11” × 17” L 279 × 432

Page 46

Paper and Other Media

Feed direction

Legal (LG, 81/2” × 14”) L 216 × 356

Letter (LT, 8

/2” × 81/2” L 140 × 216

Executive (Exec., 7

Folio (8

Foolscap (F4, 8

F/GL (8” × 13”) L 203 × 330

Com#10 Env (9

C5 Env (9.02” × 6.38”) K 229 × 162

C6 Env (6.38” × 4.49”) K 162 × 114

DL Env (8.66” × 4.33”) K 220 × 110

Monarch Env (7

Custom Size - -

8K (101/2” × 15.35”) L 267 × 390

16K (7.68” × 10

/2” × 11”) L 216 × 279

K 279 × 216

/4” × 101/2”) L 184 × 276

K 276 × 184

/4” × 13”) L 210 × 330

/2” × 13”) L 216 × 330

/2” × 41/8”) K 241.3 × 104.8

/2” × 37/8”) K 190.5 × 98.4

/2”) L 195 × 267

Size (mm)

Bypass tray

Paper tray

(Tray 1)

Paper feed unit

(Tray 2/3/4)

2000-sheet Large

Capacity Tray

K 267 × 195

• The size is exclusive.

• The size is supported and the printer selects it automatically.

• The size is supported, but it should be selected using the control panel.

• The size is supported, but it should be set as a custom size using the control

panel.

•

The supported size is approximately 90 - 305 mm in width, and 148 - 457 mm in length. The supported size may differ depending on the printer language you use. Set as a custom size setting using the control panel. When using the RPCS

printer driver, sheets of up to 1260 mm in length can

be set.

• The size is not supported.

Page 47

❖❖❖❖ Input Paper Sizes (Inch version)

Paper and Other Supported Media

Feed direction

Size (inch)

11” × 17” L 11” × 17”

Legal (LG) L 8

Letter (LT) L 8

K 11” × 8

/2” × 81/2” L 51/2” × 81/2”

Executive (Exec.) L 7

K 10

/2” × 14”

/2” × 11”

/2”

/4” × 101/2”

/2” × 71/4”

A3 L 11.26” × 16.54”

B4 JIS L 10.12” × 14.33”

A4 L 8.26” × 5.83”

K 5.83” × 8.26”

B5 JIS L 7.17” × 10.12”

K 10.12” × 7.17”

A5 L 5.83” × 8.26”

K 8.26” × 5.83”

B6 JIS L 5.04” × 7.17”

Bypass tray

Paper tray

(Tray 1)

Paper feed unit

(Tray 2/3/4)

2000-sheet Large

Capacity Tray

A6 L 4.13” × 5.63”

/4”

/2”

Folio L 13” × 8

Foolscap F4 K 13” × 8

F/GL K 13” × 8”

Com#10 Env K 9

/2” × 41/8”

C5 Env K 9.02” × 6.38”

C6 Env K 6.38” × 4.49”

DL Env K 8.66” × 4.33”

Monarch Env K 7

Custom Size - -

/ 2” × 37/8”

8K L 101/2” × 15.35”

16K L 7.68” × 10

K 10

/2”

/2” × 7.68”

• The size is exclusive.

• The size is supported, and the printer selects it automatically.

Page 48

Paper and Other Media

• The size is supported, but it should be selected using the control panel.

• The size is supported, but it should be set as a custom size using the control

panel.

•

The supported size is approximately 3.5 - 12 inch in width, and 5.8 - 18 inch in length. The supported size may differ depending on the printer language you use. Set as a custom size setting using the control panel. When using the RPCS printer driver, sheets of up to 49.6 inch in length can be set.

• The size is not supported.

❖❖❖❖ Paper weight and number of sheets to be set

Supported paper weight

Tray 1 60 - 105 g/m2 (16 - 28 lb) 500 (80 g/m2, 20 lb)

Tray 2 60 - 105 g/m

Bypass tray 60 - 163 g/m

Paper Feed Unit Type 3800C (500 × 1)

Paper Feed Unit Type 3800C (500 × 2)

Paper bank PS470

(2000-sheet Large Capacity Tray)

SR770 (2 tray finisher) 60 - 105 g/m

Check that the top of the stack is not higher than the limit mark inside the tray.

60 - 105 g/m2 (16 - 28 lb) 500 (80 g/m2, 20 lb)

60 - 105 g/m2 (16 - 28 lb) 1000 (80 g/m2, 20 lb)

60 - 105 g/m

(16 - 28 lb) 500 (80 g/m2, 20 lb)

(14 - 42 lb) 100 (80 g/m2, 20 lb)

(16 - 28 lb) 2000 (80 g/m2, 20 lb)

Maximum number of sheets (plain paper)

❖❖❖❖ Output Paper Sizes (Metric version)

Feed direction

A3 L 297 × 420

B4 JIS L 257 × 364

A4 L 210 × 297

K 297 × 210

B5 JIS L 182 × 257

K 257 × 182

A5 L 148 × 210

K 210 × 148

B6 JIS L 128 × 182

A6 L 105 × 148

Size (mm)

Standard tray

External tray

2 tray finisher

4-bin mailbox

Page 49

Paper and Other Supported Media

Feed direction

Size (mm)

11” × 17” L 279 × 432

Legal (LG, 8

Letter (LT, 8

/2” × 14”) L 216 × 356

/2” × 11”) L 216 × 279

K 279 × 216

/2” × 81/2” L 140 × 216

Executive (Exec., 7

/2”)

Folio (8

/4” × 13”) L 210 × 330

Foolscap (F4, 8

/4” ×

L 184 × 276

K 276 × 184

/2” × 13”) L 216 × 330

F/GL (8” × 13”) L 203 × 330

Com#10 Env (9

/2” × 41/8”) K 241.3 × 104.8

CA Env (9.02” × 6.38”) K 229 × 162

C6 Env (6.38” × 4.49”) K 162 × 114

DL Env (8.66” × 4.33”) K 220 × 110

Monarch Env (7

/2” × 37/8”) K 190.5 × 98.4

Custom Size - -

8K (10

16K (7.68” × 10

/2” × 15.35”) L 267 × 390

/2”) L 195 × 267

Standard tray

External tray

2 tray finisher

4-bin mailbox

K 267 × 195

• The size is supported.

• The size is not supported.

The external tray does not support duplex printing.

❖❖❖❖ Output Paper Sizes (Inch version)

Feed direction

11” × 17” L 11” × 17”

Legal (LG) L 8

Letter (LT) L 8

K 11” × 8

Size (inch)

/2” × 14”

/2” × 11”

/2”

Standard tray

External tray

2 tray finisher

4-bin mailbox

Page 50

Paper and Other Media

Feed direction

Size (inch)

51/2” × 81/2” L 51/2” × 81/2”

Executive (Exec.) L 7

K 10

/4” × 101/2”

/2” × 71/4”

A3 L 11.26” × 16.54”

B4 JIS L 10.12” × 14.33”

A4 L 8.26” × 5.83”

K 5.83” × 8.26”

B5 JIS L 7.17” × 10.12”

K 10.12” × 7.17”

A5 L 5.83” × 8.26”

K 8.26” × 5.83”

B6 JIS L 5.04” × 7.17”

A6 L 4.13” × 5.63”

Folio L 8

Foolscap F4 L 8

/4” × 13”

/2” × 13”

F/GL L 8” × 13”

Com#10 Env K 9

/2” × 41/8”

Standard tray

External tray

2 tray finisher

4-bin mailbox

C6 Env K 6.38” × 4.49”

C5 Env K 9.02” × 6.38”

DL Env K 8.66” × 4.33”

Monarch Env K 7

/2” × 37/8”

Custom Size - -

8K L 10

16K L 7.68” × 10

K 10

/2” × 15.35”

/2”

/2” × 7.68”

• The size is supported and it should be set using the control panel. There is no dial in the tray.

• The size is not supported.

The external tray does not support duplex printing.

Page 51

Paper Recommendations

Loading Paper

Important

❒ Do not use ink-jet printer paper because it may stick to the fusing unit and

cause a paper misfeed.

❒ When printing on OHP transparencies that have a print side, load them with

the print side over on the bypass tray. Not taking this precaution may cause them to stick to the fusing unit and cause misfeeds.

❒ Print quality cannot be guaranteed if recommended paper is not used. For de-

tails about recommended paper, contact your sales or service representative.

❒ Do not use paper that has already been printed onto by other printers.

Storing Paper

• Paper should always be stored properly. Improperly storing paper might result in poor print quality, paper misfeeds, or printer damage. Recommendations are as follows:

• Avoid storing paper in humid areas.

• Avoid exposing paper to direct sunlight.

• Store paper on a flat surface.

• Keep open reams of paper in the packaging it came in.

Types of Paper and Other Media

❖❖❖❖ Plain Paper

• Tray 1/2 can hold up to 500 sheets.

Paper Feed Unit Type 3800C (500×1) can hold up to 500 sheets. Paper Feed Unit Type 3800C (500×2) can hold up to 1000 sheets. Paper Bank PS470 can hold up to 2000 sheets. Check that the top of the stack is not higher than the limit mark inside the tray.

• The bypass tray can accommodate sheets 90-305 mm wide and 148-457

mm long. However, the paper size must be set using the control panel. When using the RPCS printer driver, sheets of up to 1260 mm in length can be set.

• When printing on the reverse side of plain paper that is already printed on,

you should load it on the bypass tray and select [Plain (Duplex Backside)] from [Paper Type:] using the printer driver.

Page 52

Paper and Other Media

❖❖❖❖ Thick Paper

• Use the bypass tray

• The bypass tray can hold up to 135 kg (163 g/m

) of paper weight. Print

quality on thicker paper cannot be guaranteed.

• Check that the top of the stack is not higher than the limit mark inside the

tray.

• When printing on thick paper, select thick paper mode using the printer

driver.

• When printing on the reverse side of plain paper that is already printed on,

you should load it on the bypass tray and select [Thick (Duplex Backside)] from [Paper Type:] using the printer driver.

Note

❒ The number of sheets that can be set may vary depending on paper

thickness and type.

❖❖❖❖ OHP transparencies

• When printing on OHP transparencies, use the bypass tray.

• Load OHP transparencies on the tray with the print side over, otherwise

they may stick to the fusing unit and cause a misfeed.

• Remove unused OHP transparencies from the bypass tray after you are

finished printing. They may stick together if left in the tray.

• When printing on OHP transparencies, you should select the OHP trans-

parency mode using the printer driver.

• Check that the top of the stack is not higher than the limit mark inside the

tray.

• When printing multiple OHP transparencies, remove each sheet from the

tray one by one before the next is printed out, or select [Slip Sheet] in the printer driver. For details about using “Slip Sheet”, see the printer driver Help.

❖❖❖❖ Envelopes

Important

❒ Only envelopes A and B as shown below are supported.

Supported

Page 53

Paper Recommendations

Not supported

Misfeeds might also occur when using envelopes A and B depending on the length and shape of the flaps.

• When printing on envelopes, use the bypass tray, and select [Thick Paper]

as the paper type on the Paper Input menu on the control panel. See p.59 “Specifying a paper type for the Bypass Tray”.

• Specifications for envelopes are as follows:

Metric version Inch version

Weight 72 - 90 g/m

Recommended weight and size

72 g/m

, 114 × 162 mm

(C6 Env)

• You can load up to 10 envelopes (72 - 92 g/m

, 19 - 24 lb) in the bypass tray

19 - 24 lb

24 lb, 37/8” × 71/2”

(Monarch)

at the same time, without compressing them. Check the envelopes are not damp, and the top of the stack is not higher than the limit mark on the side guide.

• Check the print side is facing up when loading onto the bypass tray.

• When loading envelopes, be sure to unfold the flaps and position them op-

posite to the paper feed direction.

• Make the printer driver setting for rotating the print image by 180 degrees.

For details, see the printer driver Help.

• Check there is no air in the envelopes before loading.

• To get better print quality, it is recommended that you set the right, left,

top, and bottom print margin, to at least 15 mm (0.6”) each.

• Do not print on both sides of envelopes.

• Load only one size and type of envelope at a time.

• Before loading envelopes, flatten leading edges (the side going into the

printer) by pressing a pencil or ruler across them.

• Before loading envelopes, check they are rectangular in shape.

• Supported sizes for envelopes are listed on p.39 “Paper and Other Media”.

Page 54

Paper and Other Media

❖❖❖❖ Paper not supported by this printer

Avoid using the following unsupported types of paper:

• Ink-jet printer paper

• Bent, folded, or creased paper

• Curled or twisted paper

• Torn paper

• Wrinkled paper

• Damp paper

• Paper that is dry enough to emit static electricity

• Paper that has already been printed onto, except a preprinted letterhead

paper

• Coated paper

• Special paper, such as thermal paper, aluminum foil, carbon paper, and

conductive paper

• Paper whose weight is heavier or lighter than the limitation

• Paper with windows, holes, perforations, cutouts, or embossing

• Label paper on which glue or base paper is exposed

• Paper with clips or staples

Page 55

Printable Area

The following illustration shows the printable area for this printer. Be sure to set the print margins correctly using your application.

4.2mm (0.166 inch)

Feed Direction

4.2mm (0.166 inch)

: printable area

Note

❒ Printable area may vary depending on paper size, printer language, and

printer driver settings.

❒ If you load paper larger than A3L in the bypass tray, hold it steady so it feeds

properly. Paper feed accuracy and print quality may vary according to paper thickness and width. Do a test print to check the paper you want to use gives satisfactory results.

❒ The maximum length of the printable area is 457 mm in the paper feed direc-

tion (at 1200×1200 dpi).

Page 56

Paper and Other Media

Loading Paper

Load paper and change the paper size in Tray 1, Tray 2, and the optional paper feed unit by following the procedures below.

Important

❒ Tray 1 uses only A4 K paper ex-

clusively. Load A4 paper at all times.

❒ The 2000-sheet Large Capacity

Tray uses only A4 K paper exclusively. Load A4 paper at all times.

❒ If you want to load letter size pa-

per (11 × 8 optional 2000-sheet Large Capacity Tray, contact your sales or service representative.

Reference

p.39 “Paper Sizes” for details about paper to be loaded in the paper tray and optional paper feed unit.

/2 K) in Tray 1 and the

Slowly pull out the paper tray,

AAAA

until it stops.

Load paper into the tray with the

BBBB

print side down.

ZDJH003J

Loading Paper in Tray 1

Important

❒ Tray 1 uses only A4 K paper ex-

clusively. Load A4 paper at all times.

❒ If you want to load letter size pa-

per (11 × 8 your sales or service representative.

/2 K) in Tray 1, contact

Important

❒ Check that the top of the stack is

not higher than the limit mark inside the tray.

Carefully slide the paper tray into

CCCC

the printer, until it stops.

ZDJY001J

Page 57

Loading Paper in Tray 2 and the Optional Paper Feed Unit

Paper of different sizes can be loaded in Tray 2 (standard) and the 500- and 1000-sheet paper feed units (optional) by adjusting the positions of the side and end guides.

This section describes loading paper in Tray 2 (standard).

Note

❒ If the side and end guides are in

the right positions for the paper to be loaded, they do not have to be adjusted.

Slowly slide the paper tray out,

AAAA

until it stops.

Loading Paper

B Press the side guide green le-

ver (AAAA), adjust the position of the guide by moving it in the direction of the arrow (BBBB).

Adjust the end guide according to

CCCC

the size and orientation of the paper by gripping both edges of the guide (AAAA), and then moving it in the direction of the arrow (BBBB).

ZDJY802J

Adjust the side guide according

BBBB

to the size and orientation of the paper as follows:

A Release the side guide lock.

ZDJH005J

ZDJY003J

Align all four sides of the paper

DDDD

stack, and then load it in the tray.

ZHXH760J

ZDJY901J

Page 58

Paper and Other Media

Important

❒ Check that the top of the stack is

not higher than the limit mark inside the tray.

Make sure the paper is fixed in

EEEE

place, and then lock the side guide.

Slowly slide the paper tray back

FFFF

until it stops.

Important

❒ Do not slide the paper tray in

with force. If you do, the front and side guides might move.

❒ Be sure to adjust the side guides

to the paper size, or misfeeds might occur.

ZDJY007J

Loading paper in Paper Bank PS470 (2000-sheet Large Capacity Tray)

Important

❒ The 2000-sheet Large Capacity

Tray uses only A4 K paper exclusively. Load A4 paper at all times.

❒ If you want to load letter size pa-

per (11 × 8 Large Capacity Tray, contact your sales or service representative.

Slowly pull out the paper tray,

AAAA

until it stops.

With the print side down, align

BBBB

all four sides of the two paper stacks, and then load them next to each other in the tray. Each side has a limit of 1,000 sheets.

/2 K) in the 2000-sheet

ZDJY008J

ZDJY009J

Page 59

Loading Paper

Important

❒ Align the paper and load the

stacks against the left and right walls, or misfeeds might occur.

❒ Check that the top of the stack is

not higher than the limit mark inside the tray.

Slowly push in the paper tray un-

CCCC

til it stops.

If you load a paper size that is not selected automatically

Note

❒ Paper sizes not selected automati-

cally are B5L, 8

11L, 7 × 13L, 8

/4 × 101/

/4 × 13L, 8K (101/2 ×

15.35)L, 16K (7.68 × 10

/2 × 7.68)K.

(10

/2 × 14L, 81/2 × L, 8 × 13L, 8

/2)L, 16K

This section uses Letter (8 as an example.

Press {{{{Menu}}}}.

AAAA

On Line

Job Reset

Form Fee d

“Menu” appears on the display.

Press {{{{UUUU}}}} or {{{{TTTT}}}} to display “Pa-

BBBB

per Input”, and then press {{{{Enter #}}}}.

Menu: Paper Input

Power Error Data In

/2 × 11) L

Escape

Enter

ZDJS001N

Reference

p.51 “Loading Paper in Tray 2 and the Optional Paper Feed Unit” for details about how to load the paper

Important

❒ Tray 1 uses only A4 K paper ex-

clusively. Load A4 paper at all times.

❒ Paper Bank PS470 uses only A4 K

paper exclusively. Load A4 paper at all times.

❒ If you want to load letter size pa-

per (11 × 8

/2 K) in Tray 1 and the optional Paper Bank PS470, contact your sales or service representative.

The paper selection menu appears.

Press {{{{UUUU}}}} or {{{{TTTT}}}} to display “Tray

CCCC

Paper Size”, and then press {{{{Enter #}}}}.

Paper Input: Tray Paper Size

The paper tray selection menu appears.

Press {{{{UUUU}}}} or {{{{TTTT}}}} to display the

DDDD

target paper tray, and then press {{{{Enter #}}}}.

Tray Paper Size: Tray 2

The paper size selection menu appears.

Page 60

Paper and Other Media

Press {{{{UUUU}}}} or {{{{TTTT}}}} to display the

EEEE

loaded paper size, and then press {{{{Enter #}}}}.

Tray 2 : 8 1/2 x 11

After about two seconds, the display returns to the menu.

Press {{{{On Line}}}}.

FFFF

“Ready ” appears on the display.

Ready

This completes the setting change.

Important

❒ After printing on a paper size

that is not selected automatically, if you want to print on paper that is selected automatically again, reload the paper, proceed to step to “Auto”.

Press {{{{Menu}}}}.

GGGG

, and return the setting

Press {{{{UUUU}}}} or {{{{TTTT}}}} to display “Pa-

HHHH

per Input”, and then press {{{{Enter #}}}}.

Menu: Paper Input

The paper selection menu appears.

Press {{{{UUUU}}}} or {{{{TTTT}}}} to display “Tray

IIII

Paper Size”, and then press {{{{Enter #}}}}.

Paper Input: Tray Paper Size

The paper tray selection menu appears.

Press {{{{UUUU}}}} or {{{{TTTT}}}} to display the

JJJJ

target paper tray, and then press {{{{Enter #}}}}.

Tray Paper Size: Tray 2

The paper size selection menu appears.

On Line

Job Reset

Form Feed

Power Error Data In

“Menu” appears on the display.

Escape

Enter

ZDJS001N

Press {{{{UUUU}}}} or {{{{TTTT}}}} to display

KKKK

“ppppAuto”, and then press {{{{Enter #}}}}.

Tray 2 *Auto

After about two seconds, the display returns to the menu.

Press {{{{On Line}}}}.

LLLL

“Ready ” appears on the display.

Ready

Page 61

Changing the paper type

By selecting the paper type you want to load, the printer performs better. You can select from the following paper types:

• Plain Paper, Recycled Paper, Special Paper, Color Paper, Letterhead, Preprinted Paper

Press {{{{Menu}}}}.

AAAA

Loading Paper

Press {{{{UUUU}}}} or {{{{TTTT}}}} to display the

DDDD

target paper tray, and then press {{{{Enter #}}}}.

Paper Type: Tray 2

The paper type selection menu appears.

Press {{{{UUUU}}}} or {{{{TTTT}}}} to display the

EEEE

loaded paper type, and then press

{{{{Enter #}}}}.

On Line

Job Reset

Form Feed

Power Error Data In

“Menu” appears on the display.

Press {{{{UUUU}}}} or {{{{TTTT}}}} to display “Pa-

BBBB

per Input”, and then press {{{{Enter #}}}}.

Escape

Enter

Menu: Paper Input

The paper selection menu appears.

Press {{{{UUUU}}}} or {{{{TTTT}}}} to display “Pa-

CCCC

per Type”, and then press {{{{Enter #}}}}.

ZDJS001N

Tray 2 Recycled Paper

After about two seconds, the display returns to the menu.

Press {{{{On Line}}}}.

FFFF

“Ready ” appears on the display.

Ready

Paper Input: Paper Type

The paper tray selection menu appears.

Page 62

Paper and Other Media

Loading Paper in the Bypass Tray

Besides regular paper, you can use the bypass tray to load thick paper, envelopes, OHP transparencies, paper longer than A3L, and paper that cannot be loaded in the paper trays or paper feed unit.

Note

❒ The bypass tray can accommodate

sheets 90-305 mm wide and 148457 mm long. However, the paper size must be set using the control panel. When using the RPCS printer driver, sheets of up to 1260 mm in length can be set.

❒ If you load custom size paper or

special paper, select the paper size using the control panel. The RPCS printer driver can select the paper size using the printer driver properties. The paper size selected using the printer driver overrides that selected using the control panel. See p.58 “Specifying custom size paper for the Bypass Tray”.

Limitation

❒ You cannot use the following func-

tions when printing on paper loaded in the bypass tray:

• Duplex Print

• Collate, Job Separation

• Staple/Punch

• Auto Tray Select

Open the bypass tray.

AAAA

ZDJH202J

Note

❒ If you load A4 or larger size pa-

per, pull out the bypass tray extension, and then flip it open.

❒ If you load thick paper, OHP trans-

parencies, or envelopes, make the settings for thick paper or OHP transparencies using the control panel or printer driver. See p.59 “Specifying a paper type for the Bypass Tray”.

❒ The number of pages that can be

loaded in the bypass tray differs depending on paper type. Check that the top of the stack is not higher than the limit mark inside the tray.

❒ When loading paper in the bypass

tray, use K orientation if possible.

ZDJH203J

Page 63

Loading Paper

Slide the side guides outward

BBBB

(AAAA), and then load paper print side up, until it stops (BBBB).

Adjust the side guides to fit the

CCCC

paper width.

ZDJH204J

Set the paper size using the con-

DDDD

trol panel as follows: A Press {{{{Menu}}}}.

On Line

Job Reset

Form Fee d

Power Error Data In

Escape

Enter

“Menu” appears on the display

B Press {{{{UUUU}}}} or {{{{TTTT}}}} to display

“Paper Input” menu, and then press {{{{Enter #}}}}.

The following message appears on the display:

ZDJS001N

ZDJH205J

Important

❒ Check that the top of the stack is

not higher than the limit mark inside the tray.

❒ Shuffle the paper before loading

the stack onto the tray, so multiple sheets are not fed in together.

Menu: Paper Input

C Check “Bypass Size” appears,

and then press {{{{Enter #}}}}.

The following message appears on the display.

Paper Input: Bypass Size

D Press {{{{UUUU}}}} or {{{{TTTT}}}} to display the

size and orientation of the paper in the bypass tray.

Bypass Size *11 x 17

After about two seconds, the display returns to the menu.

Page 64

Paper and Other Media

E Press {{{{On Line}}}}.

“Ready ” appears on the display.

Ready

Specifying custom size paper for the Bypass Tray

Important

❒ The paper size selected using the

printer driver overrides that selected using the control panel. You do not have to make settings using the control panel if you already made them using the printer driver. However, when printing with a printer driver other than the RPC-

printer driver, you must make the settings using the control panel. For details about the printer driver, see Help.

Press {{{{UUUU}}}} or {{{{TTTT}}}} to display “Pa-

BBBB

per Input”, and then press {{{{Enter #}}}}.

The following message appears on the display.

Menu: Paper Input

Check “Bypass Size” appears,

CCCC

and then press {{{{Enter #}}}}.

The following message appears on the display:

Paper Input: Bypass Size

Press {{{{UUUU}}}} or {{{{TTTT}}}} to display “Cus-

DDDD

tom Size”, and then press {{{{Enter #}}}}.

The following message appears on the display:

❒ The printer cannot print from ap-

plications that do not support custom size paper.

Press {{{{Menu}}}}.

AAAA

On Line

Job Reset

Form Feed

Power Error Data In

“Menu” appears on the display.

Escape

Enter

ZDJS001N

Bypass Size: Custom Size

Press {{{{UUUU}}}} or {{{{TTTT}}}} to set the hori-

EEEE

zontal value, and then press {{{{Enter #}}}}.

The following message appears on the display:

Custom Size: Vert. 297mm

Press {{{{UUUU}}}} or {{{{TTTT}}}} to set the vertical

FFFF

value, and then press {{{{Enter #}}}}.

Custom Size: Horiz. 210mm

After about two seconds, the display returns to the menu.

Page 65

Loading Paper

Press {{{{On Line}}}}.

GGGG

The following message appears on the display:

Ready

Specifying a paper type for the Bypass Tray

By selecting the paper type you want to load, the printer performs better. You can select from the following paper types:

• Plain Paper, Recycled Paper, Special Paper, Color Paper, Letterhead, Preprinted Paper, OHP Transparencies, Thick Paper, Plain Paper (Duplex), Thick Paper (Duplex)

Limitation

❒ You cannot use the following func-

tions when printing on paper loaded in the bypass tray:

• Duplex Print

• Collate, Job Separation

• Staple, Punch

• Auto Tray Select

Important

❒ Be sure to select the paper type

when you load labels, thick paper, or OHP transparencies in the Bypass Tray.

Note

❒ When printing labels, select thick

paper as the paper type.

Press {{{{Menu}}}}.

AAAA

On Line

Job Reset

Form Fee d

Power Error Data In

Escape

Enter

“Menu” appears on the display.

Press {{{{UUUU}}}} or {{{{TTTT}}}} to display “Pa-

BBBB

per Input”, and then press {{{{Enter #}}}}.

The following message appears on the display:

Menu: Paper Input

Press {{{{UUUU}}}} or {{{{TTTT}}}} to display “Pa-

CCCC

per Type”, and then press {{{{Enter #}}}}.

The following message appears on the display:

Paper Input: Paper Type

Press {{{{UUUU}}}} or {{{{TTTT}}}} to display “By-

DDDD

pass Tray”, and then press {{{{Enter #}}}}.

The following message appears on the display:

Paper Type: Bypass Tray

ZDJS001N

Page 66

Paper and Other Media

Press {{{{UUUU}}}} or {{{{TTTT}}}} to display the

EEEE

target paper type, and then press {{{{Enter #}}}}.

Bypass Tray: *Thick Paper

After about two seconds, the display returns to the menu.

Press {{{{On Line}}}}.

FFFF

The following message appears on the display:

Ready

Page 67

4. Troubleshooting

Error & Status Messages on the Control Panel

❖❖❖❖ Status Messages

Messages/Second messages Causes Solutions

Calibrating... The printer is calibrating

color.

Energy Save Mode In Energy Save Mode Level 2. No action required.

Hex Dump Mode In Hex Dump Mode. No action required.

Loading Toner... The printer is loading toner. Wait a while

Offline The printer is offline and can-

not print data.

Initializing... Please Wait The printer is initializing the

development unit.

Printing... The printer is performing a

print job.

Processing... Print data is being processed. Wait a while

Ready The default ready message.

The printer is ready to use.

Resetting Job... Job is being reset. Wait a while

Waiting... The printer is waiting for the

next data to print.

Warming Up... The printer is warming up

and not ready.

Wait a while

Press {{{{On Line}}}}.

Wait a while

No action required.

Wait a while

Wait until the printer signals Ready.

❖❖❖❖ Alert Messages

Messages/Second messages Causes Solutions

Add Staples The stapler is out of staples.

Job is not stapled.

Add Toner/Yellow/Magenta/Cyan/Black

Add Toner Black The printer is out of toner (K). Replace the toner cartridge

The printer is out of the indicated toner(s).

Replace staples.

See p.93 “Adding Staples”.

Replace the toner cartridge of the indicated color(s).

See p.2 “Replacing the Toner Cartridge”.

(K).

See p.2 “Replacing the Toner Cartridge”.

Page 68

Troubleshooting

Messages/Second messages Causes Solutions

Add Toner Cyan The printer is out of toner (C). Replace the toner cartridge

(C).

See p.2 “Replacing the Toner Cartridge”.

Add Toner Magenta The printer is out of toner (M). Replace the toner cartridge

(M).

See p.2 “Replacing the Toner Cartridge”.

Add Toner Yellow The printer is out of toner (Y). Replace the toner cartridge

(Y).

See p.2 “Replacing the Toner Cartridge”.

Call Service: EC Power Off On

/If Error Reoccur Call Service

Change Setting Tray #

/Paper Size: Paper Type:

Cannot check

Signal in Ad hoc

Close Duplex Unit Cover The cover for the duplex unit

Close Finisher Front Cover The front cover for the finisher

A communication error sent from the engine to the controller.

The paper size and type setting in the tray differs from that of actual paper size and type in the tray.

An attempt to check the radio signal was made while the communication mode was set to [Ad hoc] in the interface settings.

is open.

Turn the power off and then on. If the message appears again, contact your sales or service representative.

Load {paper size and type} paper in the selected feed direction into the tray, and then change the paper size and type using the control panel.

Or, press {{{{Form Feed}}}}, and then select the tray using the control panel.

Or, press {{{{Job Reset}}}} to cancel the print job.

To check the radio signal, select Infrastructure in the communication mode settings.

Close the cover for the duplex unit.

Close the front cover for the finisher.

Close Right Cover The upper right cover (the

cover for the toner cartridge) is open.

Close Finisher Upper Cover The finisher upper cover is

open.

Close Finisher Upper Cover The paper entrance cover for

the finisher is open.

Close Front Cover The front cover is open. Close the front cover for the

Close the upper right cover.

Close the upper cover for the finisher.

Close the upper entrance cover for the finisher.

printer.

Page 69

Error & Status Messages on the Control Panel

Messages/Second messages Causes Solutions

Close Lower Right Cover The right cover for the paper

feed table/Large Capacity Tray is open.

Close Mailbox Cover The cover for the 4-bin mail-

box is open.

Close Right Cover The right cover is open. Close the right cover.

Close Upper Left Cover The upper left cover (the cov-

er for the fusing unit) is open.

DHCP assigned

Cannot change

Driver Setting Error (Memory)

Duplex Cancelled The setting of Duplex Print

Error: Enter 10 or 26 characters

An attempt to change the IP address, subnet mask or gateway address was made while DHCP was set to [On].

The printer identified a download error. This error may occur when the installed memory amount is less than the driver setting.

has been cancelled.

An ID with an invalid number of digits was entered for the WEP key.

Close the right cover for the paper feed table/Large Capacity Tray.

Close the cover for the 4-bin mailbox tray.

Close the upper left cover.

Make the change after setting DHCP to [Off].

Verify paper memory size is specified with the driver setting.

(a) To print the image correctly, add memory to the printer. (b) Be sure to use the correct paper.

Enter the correct number of digits for the WEP key.

Error:Tray 1 Reset The Job

/Then Power OffOn

Error:Tray 1 Form Feed

/Or Job Reset Then Power OffOn

Exceeded Max. Pages (Collate)

Exceeded Max. Stored Files The maximum number of

Exceeded Max. Stored Pages The maximum number of

There is a problem with the current specified tray. The job cannot be processed.

The printer identified the failure of the indicated paper tray. The job is not printed.

The printer identified a collation page overflow error.

stored files has been exceeded during Sample Print of Locked Print.

pages has been exceeded during Sample Print of Locked Print

Reset the job, and then turn the printer Off, then back On.

Apply Form Feed from another tray or cancel the job, and then switch your printer Off, then back On. If the error continues, contact your sales or service representative.

Add extra RAM.

Install the optional hard disk drive.

Delete stored files.

Reduce the number of pages to print.

Page 70

Troubleshooting

Messages/Second messages Causes Solutions

Hardware Problem DIMM The printer identified a DIMM

sum value error.

Hardware Problem Ethernet The printer identified an Eth-

ernet error.

Hardware Problem Finisher There is a problem with the

finisher.

Hardware Problem HDD The printer identified a HDD

board error.

Remove and re-install the DIMM correctly.

Remove any dust under the DIMM.

If the message appears again, contact your sales or service representative.

See “Setting Up”, Setup Guide.

Turn the power off, and then on. If the message appears again, contact your sales or service representative.

Turn the power off, and then on. Remove and re-install the finisher correctly. If the message appears again, contact your sales or service representative.

See “SR770 (2 Tray Finisher)”, Setup Guide.

Turn the power off, and then on.

Remove and re-install the HDD board correctly.

If the message appears again, contact your sales or service representative.

See “Printer Hard Disk Type 7000”, Setup Guide.

Page 71

Error & Status Messages on the Control Panel

Messages/Second messages Causes Solutions

Hardware Problem IEEE1394 The printer identified an

IEEE1394 board error.

Turn the power off, and then on.

Remove and re-install the IEEE 1394 board correctly.

Check the 1394 Interface Unit Type 4510 is correctly attached to the computer.

Check the IEEE 1394 interface cable is securely connected.

Unplug the IEEE 1394 interface cable which is connected to the printer.

Restart the computer. If the message appears even after executing above operation, proceed to the following steps.

Execute the utility tool for 1394 Interface Unit Type 4510 that is stored in the following path in the CDROM labeled “Printer Drivers and Utilities”:

UTILITY\1394

Hardware Problem NV-RAM The printer identified a Mem-

ory Switch (user account enhance unit) error.

Important

❒ For details about using

the utility tool for IEEE1394, see the README file in the same directory in the CDROM.

If the message appears again, contact your sales or service representative.

See “1394 Interface Unit Type 4510”, Setup Guide.

Turn the power off, and then on. Remove and re-install the user account enhance unit correctly.

If the message appears again, contact your sales or service representative.

See “User Account Enhance Unit TypeC”, Setup Guide.

Page 72

Troubleshooting

Messages/Second messages Causes Solutions

Hardware Problem Option RAM

Hardware Problem Parallel I/F

Hardware Problem Staple Unit

The printer identified an optional RAM error.

There is a problem with the parallel interface.

There is a misfeed in the finisher or a problem with the staple unit.

Turn the power off, and then on.

Remove and re-install the optional RAM.

If the message appears again, contact your sales or service representative.

See “Memory Unit TypeC (SDRAM Module)”, Setup Guide.

If you use the parallel I/F, replace the interface cable that caused the error. Turn the power off, and then on. If the message appears again, contact your sales or service representative.

Remove misfed paper. Turn the power off, and then on. If the message appears again, contact your sales or service representative.

See p.85 “When “Remove Misfeed R: Finisher” Appears”.

See p.91 “Removing Jammed Staples”.

Hardware Problem Tray 1 There is a problem with the

paper lift motor of Tray 1.

Hardware Problem Tray 2 There is a problem with the

paper lift motor of Tray 2.

Hardware Problem Tray 3 There is a problem with the

paper lift motor of Tray 3.

Hardware Problem Tray 4 There is a problem with the

paper lift motor of Tray 4.

Turn the power off, and then on. If the message appears again, contact your sales or service representative.

Align paper and set it in the correct position in Tray 3.

Turn the power off, and then on. If the message appears again, contact your sales or service representative.

Page 73

Error & Status Messages on the Control Panel

Messages/Second messages Causes Solutions

Hardware Problem

Wireless Board

Hardware Problem

Wireless Card

Hardware Problem

USB

An error was detected in the

802.11b interface unit or the Bluetooth interface unit.

The 802.11b interface unit or the Bluetooth interface unit could not be detected when the power was turned on.

The 802.11b interface card or the Bluetooth interface card was removed after the power was turned on.

An error was detected in the

802.11b interface card or the Bluetooth interface card.

An error was detected in the USB 2.0 interface board.

Turn the power off, and then on. Remove and re-install the

802.11b interface unit or the Bluetooth interface unit correctly. If the message appears again, contact your sales or service representative.

See “802.11b Interface Unit Type A”, or “Bluetooth Unit Type 2045”, Setup Guide.

Turn the power off, and then on. Remove and re-install the

802.11b interface unit or the Bluetooth interface unit correctly. If the message appears again, contact your sales or service representative.

See “802.11b Interface Unit Type A”, or “Bluetooth Unit Type 2045”, Setup Guide.

Turn the power off, and then on. Remove and re-install the USB 2.0 interface board correctly. If the message appears again, contact your sales or service representative.

See “USB 2.0 Interface Board Type A”, Setup Guide.

HDD Full The maximum HDD area size

for form/font has been exceeded.

An HDD overflow error occurred during Sample Print or Locked Print.

HDD Not Installed The user tried to print the

Locked Print data without the HDD installed.

I/O Buffer Overflow The maximum size of the I/O

buffer has been exceeded.

Invalid Password Try Again The password entered using

the control panel is not correct.

Delete disused form /font types.

Delete stored files, or reduce the size of the Sample Print file or Locked Print file.

If you use the Locked Print feature, be sure you install HDD. If the error continues, contact your sales or service representative.

Increase the size of the I/O buffer through the I/F Setup.

Enter the correct password using the control panel.

Page 74

Troubleshooting

Messages/Second messages Causes Solutions

Load Correct Size Paper

/Press # To Continue

Load Paper Tray # The indicated tray is out of pa-

Load Paper

/Paper Size: Paper Type:

Menu Protected Cannot Change

The paper size setting in the tray differs from that of the actual paper size in the tray.

per. #: tray number

1:The printer received a request for a paper type, or paper size not supported by printer, and Tray Locking is not applicable.

2:The paper type and size loaded in the tray which the printer searched using Tray Locking is invalid for Duplex Print.

The menu is protected and the setting cannot be changed.

Load {paper size} paper in the selected feed direction into the tray, and then change the paper size with the control panel.

Or, press {{{{Form Feed}}}}, and select the tray with the control panel.

Or, press {{{{Job Reset}}}} to cancel the print job.

Load paper into the indicated paper tray.

Change the setting of the indicated paper input tray, or press {{{{Job Reset}}}}. Form Feed is not possible here.

Wait for two seconds until the previous display appears.

No Files Exist There are no files available for

Sample Print job or Locked Print job.

Paper Invalid for Duplex:Tray#

/Change Setting or Form Feed

Punch-hole Chips are Full The Punch Chips container is

The printer detected the setting of the indicated tray is invalid for Duplex Tray. #: tray number

full of punch chips.

Wait for two seconds until the previous display appears.

Change the setting of the indicated paper input tray, or apply Form Feed using another tray, or press {{{{Job Reset}}}}.

Empty the punch waste box.

See p.95 “Removing Punchhole Chips”.

If the message appears the punch waste box is not full, remove the Punch-hole chips on the top of the punch waste box.

See p.95 “If the message appears even after removing the Punch-hole chips”.

Page 75

Error & Status Messages on the Control Panel

Messages/Second messages Causes Solutions

Remove MisfeedA:Internal Path

/See Instructions in Front Cover

Remove MisfeedB: Fusing Unit

/See Instructions in Front Cover

Remove MisfeedR: Finisher

/Open Front Cover

Remove MisfeedW: Mailbox

/Open Mailbox Cover

Remove MisfeedY: Paper Tray

/See Instructions in Front Cover

There is a misfeed in the printer.

There is a misfeed in the fusing unit.

There is a misfeed in the finisher.

There is a misfeed in the output 4-bin tray.

There is a misfeed in the specified input tray, or the printer is not feeding paper.

Remove the misfed paper following the instructions inside the front cover.

For details, see p.83 “When “Remove Misfeed A:Internal Path” Appears”.

Remove the misfed paper following the instructions inside the front cover.

For details, see p.83 “When “Remove Misfeed B: Fusing Unit” Appears”.

Open the finisher cover and remove the misfed paper.

For details, see p.85 “When “Remove Misfeed R: Finisher” Appears”.

Open the mailbox cover and remove the misfed paper.

For details, see p.85 “When “Remove Misfeed W: Mailbox” Appears”.

Remove the misfed paper following the instructions inside the front cover.

For details, see p.87 “When “Remove Misfeed Y: Paper Tray” Appears”.

Remove Misfeed: Duplex Unit

/See Instructions in Front Cover

Remove Misfeed: Dup.Feed Unit

/See Instructions in Front Cover

Remove Paper All Output Trays

Remove Paper Finisher Tray # The indicated finisher shift

Remove Paper From Upper Tray

There is a misfeed in the duplex unit.

There is a misfeed in the duplex feed unit.

All output trays are full. Remove paper from all output

tray is full. #:finisher shift tray number

The upper tray (output 1-bin tray) is full.

Remove the misfed paper following the instructions inside the front cover.

For details, see p.87 “When “Remove Misfeed :Duplex Unit” Appears”.

Remove the misfed paper.

See p.88 “Removing Misfed Paper in the Duplex Feed Unit”.

trays.

Remove the paper from the indicated finisher shift tray.

Remove paper from the upper tray.

Page 76

Troubleshooting

Messages/Second messages Causes Solutions

Remove Paper Inside Finisher There is still paper in the fin-

isher.

Remove Paper Inside Finisher A communication error is sent

from the system unit to the duplex unit.

Remove Paper Mailbox Tray # The output tray # of the op-

tional 4-bin mailbox is full. # = mailbox tray number

Remove Paper Standard Tray The standard output tray is

full.

Replace Black Dev. Unit (Type D)It is time to replace the black

development unit

Replace Black PCU (Type F) It is time to replace the black

PCU.

Open the cover for the finisher and remove paper.

See p.85 “When “Remove Misfeed R: Finisher” Appears”.

Remove and re-install the duplex unit. If the problem continues, contact your sales or service representative.

Remove paper from the indicated 4-bin mailbox tray.

Remove paper from standard output trays.

Replace the black development unit.

Depending on your service contract, contact your sales or service representative.

See p.15 “Replacing the Development Unit”.

Replace the black PCU.

Depending on your service contract, contact your sales or service representative.

See p.11 “Replacing the Photoconductor Unit”.

Replace Color Dev. Unit (Type B)

Replace Color PCU (Type A) It is time to replace the color

Replace Feed Roller (Type H) It is time to replace the feed

It is time to replace the color development unit.

PCU.

roller (Type H).

Replace the color development unit.

Depending on your service contract, contact your sales or service representative.

See p.15 “Replacing the Development Unit”.

Replace the color PCU.

Depending on your service contract, contact your sales or service representative.

See p.11 “Replacing the Photoconductor Unit”.

Replace the feed roller.

Depending on your service contract, contact your sales or service representative.

See p.26 “Replacing the Paper Feed Rollers”.

Page 77

Error & Status Messages on the Control Panel

Messages/Second messages Causes Solutions

Replace Fuser Oil Unit (Type G)It is time to replace the fuser

oil unit.

Replace Fuser Oil

Unit soon (Type G)

Replace Fusing Unit (Type C) It is time to replace the fusing

Replace Waste Toner (Type E) It is time to replace the waste

The fuser oil unit should be replaced soon.

unit.

toner.

Replace the fuser oil unit.

Depending on your service contract, contact your sales or service representative.

See p.7 “Replacing the Fuser Oil Unit”.

Prepare to replace the fuser oil unit. Depending on your service contract, contact your sales or service representative.

See p.7 “Replacing the Fuser Oil Unit”.

Replace the fusing unit.

Depending on your service contract, contact your sales or service representative.

See p.19 “Replacing the Fusing Unit”.

Replace the waste toner bottle.

Depending on your service contract, contact your sales or service representative.

See p.24 “Replacing the Waste Toner Bottle”.

Reset Cyan Toner Correctly The cyan cartridge is not in-

stalled, is installed incorrectly, or not the right type.

Reset Develop. Unit Correctly

/Yellow/Magenta Cyan/Black

Reset Duplex Unit Correctly The duplex paper feed unit is

Reset Finisher Correctly The finisher is not set correct-

Reset Fuser Oil Unit Correctly The fuser oil unit is not set cor-

The indicated development unit(s) is/are not set correctly, or not set.

not set correctly or not set.

ly, or not set.

rectly, or not set.

Install a cyan cartridge suitable for the machine.

See “Installing the Toner Cartridge”, Setup Guide.

Set the indicated development unit(s) correctly.

See p.15 “Replacing the Development Unit”.

Remove and re-install the duplex paper feed unit. If the error continues, contact your sales or service representative.

See “Duplex Unit Type 7000”, Setup Guide.

Set the finisher correctly.

See “SR770 (2 Tray Finisher)”, Setup Guide.

Set the fuser oil unit correctly.

See p.7 “Replacing the Fuser Oil Unit”.

Page 78

Troubleshooting

Messages/Second messages Causes Solutions

Reset Fusing Unit Correctly There is no fusing unit, or the

fusing unit is not installed correctly.

Reset Magenta Toner Correct-lyThe magenta cartridge is not

installed, is installed incorrectly, or not the right type.

Reset Waste Oil Bottle correct-lyThe waste oil bottle is not set

correctly, or not set.

Reset PCU Correctly

/Yellow/Magenta Cyan/Black

Reset Toner Black The indicated toner cartridge

Reset Toner Cyan The indicated toner cartridge

The indicated photoconductor unit(s) is/are not set correctly, or not set.

is not set correctly.

Set the fusing unit correctly.

See p.19 “Replacing the Fusing Unit”.

Install a magenta cartridge suitable for the machine.

See “Installing the Toner Cartridge”, Setup Guide.

Contact your sales or service representative.

Set the indicated photoconductor unit(s) correctly.

See p.11 “Replacing the Photoconductor Unit”.

Set the indicated toner cartridge(s) correctly.

See “Installing the Toner Cartridge”, Setup Guide.

Set the indicated toner cartridge(s) correctly.

See “Installing the Toner Cartridge”, Setup Guide.

Reset Toner Magenta The indicated toner cartridge

is not set correctly.

Reset Toner Yellow The indicated toner cartridge

is not set correctly.

Reset Transfer Unit Correctly The transfer unit is not set cor-

rectly, or not set.

Reset Tray 1 Correctly The indicated paper input

tray is not set correctly, or not set.

Reset Tray Correctly The printer detected, when

processing a job through Auto Tray Select, that a paper input tray is not set correctly, or not set.

Reset Waste Toner Correctly The waste toner bottle is not

set correctly, or not set.

Set the indicated toner cartridge(s) correctly.

See “Installing the Toner Cartridge”, Setup Guide.

Set the indicated toner cartridge(s) correctly.

See “Installing the Toner Cartridge”, Setup Guide.

Contact your sales or service representative.

Set the indicated paper input tray correctly.

Set the waste toner bottle correctly.

Page 79

Error & Status Messages on the Control Panel

Messages/Second messages Causes Solutions

Reset Yellow Toner Correctly The yellow cartridge is not in-

stalled, is installed incorrectly, or not the right type.

RPCS Graphic Error The graphic is not initialized

because graphic memory was not reserved.

RPCS Memory Overflow Printer memory is not initial-

ized because CDC memory was not reserved via system call.

RPCS Syntax Error The printer identified a syntax

error. This error results from data corruption caused by transmission problems, interruption, data transmission from other drivers, etc.

SC XXX-X Power Off On

/If Error Reoccur Call Service

SSID not entered This message appears if the

The Service Code or SC number indicates the nature of the problem.

SSID has not been entered.

Install a yellow cartridge suitable for the machine.

See “Installing the Toner Cartridge”, Setup Guide.

Replace installed memory.

Be sure to use the correct driver.

Turn the power off, and then on. If the message appears again, contact your sales or service representative.

Enter the SSID.

Staple Cancelled The Staple feature has been

cancelled.

Toner is Almost Empty: Black The printer is almost out of

toner (K).

Toner is Almost Empty: Cyan The printer is almost out of

toner (C).

Toner is Almost Empty: Magenta

Toner is Almost Empty: Yellow

Waste Toner is Almost Full (E) The waste toner bottle is al-

Waste Oil Bottle is Full The waste oil bottle is full. Contact your sales or service

Waste Oil is Almost Full The waste oil bottle is almost

The printer is almost out of toner (M).

The printer is almost out of toner (Y).

most full.

full.

Check the paper orientation and layout is properly set, and make sure required settings for the finisher are selected.

Prepare to replace the toner cartridge (K).

Prepare to replace the toner cartridge (C).

Prepare to replace the toner cartridge (M).

Prepare to replace the toner cartridge (Y).

Prepare to replace the waste toner bottle. Depending on your service contract, contact your sales or service representative.

See p.100 “Consumables”.

representative.

Contact your sales or service representative.

Page 80

Troubleshooting

Printer Does Not Print

Possible cause Solutions

Is the power on? Check the cable is securely plugged into the power outlet and the

printer.

Turn on the power.

Does the Online indicator stay on?

Does the Error indicator stay red?

Is paper loaded? Load paper into the paper tray or onto the bypass tray.

Can you print a configuration page?

Is the interface cable connecting the printer to the computer connected securely?

Are you using the correct interface cable?

Press {{{{On Line}}}} so the indicator lights.

Check the error message on the display and take the required action.

See p.39 “Paper and Other Supported Media”.

If you cannot print a configuration page, a printer malfunction is likely. You should contact your sales or service representative.

See “Printing a Configuration Page”, Administrator Reference.

Connect the interface cable properly. If there are any connectors or screws, check they are fastened securely.

The type of interface cable you should use depends on the computer. Be sure to use the correct one.

If the cable is damaged or worn, replace it.

See “Appendix”, Administrator Reference.

Page 81

Possible cause Solutions

Printer Does Not Print

Is the Data In indicator blinking or lit after starting the print job?

If it is not blinking or lit, data is not being received.

❖❖❖❖ If the printer is connected to the computer using the in-

terface cable

Make sure the following printer port settings are correct:

• For parallel port connection, port LPT1 or LPT2 should be set.

• For IEEE 1394 (SCSI print) port connection, port 1394_00(n)

should be set.

(n) is the number of printers connected.

• Windows 95/98/Me

Click [Start], point to [Settings], and then click [Printers].

Click to select the printer icon. Next, on the [File] menu, click [Properties].

Click the [Details] tab.

Check the [Print to the following port] box to confirm that the correct port is selected.

• Windows 2000

Click [Start], point to [Settings], and then click [Printers].

Click to select the icon of the printer. Next, on the [File] menu, click [Properties].

Click the [Port] tab.

Check the [Print to the following port] box to confirm the correct port is selected.

• Windows XP

Access the [Printers and Faxes] window from [Start] on the taskbar.

Click to select the icon of the printer. Next, on the [File] menu, click [Properties].

Click the [Port] tab.

Check the [Print to the following port(s).] box to confirm that the correct port is selected.

• Windows NT 4.0

Click [Start], point to [Settings], and then click [Printers].

Click to select the icon of the printer. Next, on the [File] menu, click [Properties].

Click the [Port] tab.

Check the [Print to the following port] box to confirm the correct port is selected.

❖❖❖❖ Network Connection

Contact your network administrator.

Page 82

Troubleshooting

Possible cause Solutions

When you use 1394 Interface Unit Type 4510

Check the 1394 Interface Unit Type 4510 is attached to the computer correctly.

Check the IEEE 1394 interface cable is connected securely.

Restart the computer. If the error occurs even after executing the above, proceed to the following steps.

Unplug the IEEE 1394 interface cable connected to the printer.

Execute the utility tool for 1394 Interface Unit Type 4510 is stored in the following path on the CD-ROM labeled “Printer Drivers and Utilities”.

UTILITY\1394

Important

❒ For details about using the utility tool for IEEE 1394, see the

README file in the same directory on the CD-ROM.

Page 83

Ricoh cl7000 Maintenance Guide

Specifications and Main Features

Frequently Asked Questions

User Manual