For your safety, please read this manual carefully before you service the machine. Always keep this
manual handy for future reference.
Safety Information
Always obey these safety precautions when using this product.
Switches and Symbols
Where symbols are used on or near switches on machines for Europe and other areas, the meaning of
each symbol conforms with IEC60417.
Responsibilities of the Customer Engineer
Maintenance
Maintenance shall be done only by trained customer engineers who have completed service training for
the machine and all optional devices designed for use with the machine.
Installation
The main machine and options can be installed by either the customer or customer engineer. The
customer or customer engineer must follow the installation instructions described in the operating
instructions.
Reference Material for Maintenance
Maintenance shall be done with the special tools and the procedures prescribed for maintenance of the
machine described in the reference materials (service manuals, technical bulletins, operating
instructions, and safety guidelines for customer engineers).
• Use only consumable supplies and replacement parts designed for use with the machine.
1
Before Installation, Maintenance
Shipping and Moving the Machine
• Work carefully when lifting or moving the machine. If the machine is heavy, two or more customer
engineers may be required to move the machine without causing injury (muscle strains, spinal
injuries, etc.) or damage to the machine if it is dropped or tipped over.
• Personnel working around the machine should always wear proper clothing and footwear. Never
wear loose fitting clothing or accessories (neckties, loose sweaters, bracelets, etc.) or casual
footwear (slippers, sandals, etc.) when lifting or moving the machine.
• Always unplug the power cord from the power source before you move the machine. Before you
move the machine, arrange the power cord so it will not fall under the machine.
Power
• Always turn the machine off and disconnect the power plug before doing any maintenance
procedure.
• After turning the machine off, power is still supplied to the main machine and other devices. To
prevent electrical shock, switch the machine off, wait for a few seconds, then unplug the machine
from the power source.
• Before you do any checks or adjustments after turning the machine off, work carefully to avoid
injury.
• After removing covers or opening the machine to do checks or adjustments, avoid touching
electrical components or moving parts (gears, timing belts, etc.).
After turning the machine on with any cover removed, keep your hands away from electrical
•
components and moving parts.
• Never touch the cover of the fusing unit, gears, timing belts, etc.
Installation, Disassembly, and Adjustments
• After installation, maintenance, or adjustment, always check the operation of the machine to make
sure that it is operating normally. This ensures that all shipping materials, protective materials, wires
and tags, metal brackets, etc., (attached to protect the machine during shipping), have been
removed and that no tools remain inside the machine.
2
• Never use your fingers to check moving parts that are causing spurious noise. Never use your
fingers to lubricate moving parts while the machine is operating.
Special Tools
• Use only standard tools approved for machine maintenance.
• For special adjustments, use only the special tools and lubricants described in the service manual.
Using tools incorrectly, or using tools that could damage parts, could damage the machine or
cause injuries.
During Maintenance
General
• Before you begin a maintenance procedure always switch the machine off.
• Disconnect the power plug from the power source.
• Allow the machine to cool for at least 10 minutes.
• Avoid touching the components inside the machine that are labeled as hot surfaces.
Safety Devices
• Never remove any safety device (a fuse, thermistor, etc.) unless it requires replacement. Always
replace a safety device immediately.
• Never do any procedure that defeats the function of any safety device. Modification or removal of
a safety device (fuse, thermistor, etc.) could cause a fire and personal injury. After removal and
replacement of any safety device, always test the operation of the machine to ensure that it is
operating normally and safely.
• For replacement parts use only the correct fuses, thermistors, circuit breakers, etc. rated for use with
the machine. Using replacement devices not designed for use with the machine could cause a fire
and personal injuries.
3
Organic Cleaners
• During cleaning never use any organic cleaners (alcohol, etc.) other than those described in the
service manual.
• Make sure the room is well ventilated before using any organic cleaner. Always use organic
solvents in small amounts to avoid breathing the fumes and becoming nauseous.
• Switch the machine off, unplug it, and allow it to cool before doing preventive maintenance.
• To avoid fire or explosion, never use an organic cleaner near any component that generates heat.
Wash your hands thoroughly after cleaning parts with an organic cleaner to avoid contamination
•
of food, drinks, etc.
Power Plug and Power Cord
• Before servicing the machine (especially when responding to a service call), always make sure that
the power plug has been inserted completely into the power source. A partially inserted plug could
generate heat (due to a power surge caused by high resistance) and cause a fire or other
problems.
• Always check the power plug and make sure that it is free of dust and lint. Clean it if necessary. A
dirty plug can generate heat and cause a fire.
• Inspect the entire length of the power cord for cuts or other damage. Replace the power cord if
necessary. A frayed or otherwise damaged power cord can cause a short circuit which could lead
to a fire or personal injury from electrical shock.
• Check the length of the power cord between the machine and power supply. Make sure the power
cord is not coiled or wrapped around any object such as a table leg. Coiling the power cord can
cause excessive heat to build up and could cause a fire.
Make sure that the area around the power source is free of obstacles so the power cord can be
•
removed quickly in case of an emergency.
• Make sure that the power cord is grounded (earthed) at the power source with the ground wire on
the plug.
• Connect the power cord directly into the power source. Never use an extension cord.
• When you disconnect the power plug from the power source, always pull the plug, not the cable.
4
After Installation Servicing
Disposal of Used Items
• Ink is flammable. Never attempt to incinerate empty ink cartridges.
• Always dispose of used items in accordance with the local laws and regulations regarding the
disposal of such items.
• To protect the environment, never dispose of this product or any kind of waste from consumables at
a household waste collection point. Dispose of these items at one of our dealers or at an
authorized collection site.
Points to Confirm with Operators
At the end of installation or a service call, instruct the user about use of the machine. Emphasize the
following points.
• Show operators how to remove jammed paper and troubleshoot other minor problems by
following the procedures described in the operating instructions.
• Point out the parts inside the machine that they should never touch or attempt to remove.
• Confirm that operators know how to store and dispose of consumables such as ink cartridges,
ammonia water, paper, etc.
Make sure that all operators have access to an operating instruction manual for the machine.
•
• Confirm that operators have read and understand all the safety instructions described in the
operating instructions.
• Demonstrate how to turn off the power and disconnect the power plug (by pulling the plug, not the
cord) if any of the following events occur:
1. Something has spilled into the product.
2. Service or repair of the product is necessary.
3. The product cover has been damaged.
• Caution operators about removing paper fasteners around the machine. They should never allow
paper clips, staples, or any other small metallic objects to fall into the product.
5
Safety Instructions for Ink Cartridges
Accidental Exposure To Ink
• If ink gets on the skin, wash the affected area immediately with soap and cold running water.
• If ink gets into the eyes, immediately flush the eyes with cold running water. If there are signs of
irritation or other problems, seek medical attention.
• If ink is swallowed, drink a strong solution of cold water and table salt to induce vomiting. Seek
medical attention immediately.
• Ink is difficult to remove from fabric. Work carefully to avoid staining clothing when performing
routine maintenance or replacing cartridges.
Handling and Storing Ink Cartridges
• Ink is flammable. Never store ink cartridges in a location where they will be exposed to high
temperature or an open flame.
• Always store ink cartridges out of the reach of children.
• Always store ink cartridges in a cool, dry location that is not exposed to direct sunlight.
Ink Cartridge Disposal
• Attach the caps to empty ink containers for temporary storage to avoid accidental spillage.
• Return empty ink cartridges to a local dealer who can accept such items for collection and
recycling or disposal.
• If the customer decides to dispose of empty ink cartridges, make sure that they are disposed of in
accordance with local laws and regulations.
Safety Instructions for Batteries
• Always replace a lithium battery on a PCB with the same type of battery prescribed for use on that
board.
6
• Replacing a lithium battery with any type other than the one prescribed for use on the board could
lead to an explosion or damage to the PCB.
• Never discard used batteries by mixing them with other trash.
• Remove used batteries from the work site and dispose of them in accordance with local laws and
regulations regarding the disposal of such items.
Conventions Used in this Manual
Symbols and Abbreviations
This manual uses several symbols.
SymbolWhat It Means
Clamp
Clip ring
Connector
E-ring
FFC (Flat Film Connector)
Hook
Pointer (cross-reference to another manual section)
Screw
Spring
Standoff
Timing Belt
This manual uses the following abbreviations.
7
Throughout this service manual, "SEF" denotes "Short Edge Feed" and "LEF" denotes "Long Edge Feed".
Machine Name
Printer NameModel No.
BRG-P1wJ034
• The J034 is equipped with the ZICO controller.
• The NIC is mounted on the CTL board.
• The J034 does not support PCL.
Warnings, Cautions, Notes
In this manual, the following important symbols and notations are used.
• A Warning indicates a potentially hazardous situation. Failure to obey a Warning could result in
death or serious injury.
• A Caution indicates a potentially hazardous situation. Failure to obey a Caution could result in
minor or moderate injury or damage to the machine or other property.
• Obey these guidelines to avoid problems such as mis-feeds, damage to originals, loss of valuable
data and to prevent damage to the machine
• This information provides tips and advice about how to best service the machine.
8
Trademarks
• Microsoft®, Windows®, and MS-DOS® are registered trademarks of Microsoft Corporation in the
United States and /or other countries.
• PostScript® is a registered trademark of Adobe Systems, Incorporated.
• PCL® is a registered trademark of Hewlett-Packard Company.
• Ethernet® is a registered trademark of Xerox Corporation.
PowerPC® is a registered trademark of International Business Machines Corporation.
•
• Other product names used herein are for identification purposes only and may be trademarks of
their respective companies. We disclaim any and all rights involved with those marks.
Installation, Disassembly, and Adjustments.........................................................................................2
Special Tools..........................................................................................................................................3
During Maintenance......................................................................................................................................3
Power Plug and Power Cord................................................................................................................4
After Installation Servicing.............................................................................................................................5
Disposal of Used Items..........................................................................................................................5
Points to Confirm with Operators.........................................................................................................5
Safety Instructions for Ink Cartridges............................................................................................................6
Accidental Exposure To Ink..................................................................................................................6
Handling and Storing Ink Cartridges...................................................................................................6
Safety Instructions for Batteries......................................................................................................................6
Conventions Used in this Manual.................................................................................................................7
Symbols and Abbreviations..................................................................................................................7
Before You Begin.........................................................................................................................................18
What This Manual Contains...............................................................................................................18
Printer Models and Options...............................................................................................................19
Main Machine.............................................................................................................................................21
Front View............................................................................................................................................21
Left View...............................................................................................................................................22
Paper Transport Belt Unit.............................................................................................................................24
Choosing a Location....................................................................................................................................27
Minimum Space Requirements...................................................................................................................29
Power Source...............................................................................................................................................29
Using the Operation Panel..............................................................................................................................30
Important Information......................................................................................................................................42
Checklist Before Moving the Printer...........................................................................................................42
If the Printer Is Not Used Frequently…........................................................................................................42
Service Call Procedures..............................................................................................................................43
11
4. Replacement and Adjustment
Before Replacing Parts.....................................................................................................................................45
Common Procedures........................................................................................................................................48
Order of Removal Cover....................................................................................................................51
Rear Cover, Top Cover.......................................................................................................................51
Right Front Cover.................................................................................................................................53
Right Cover..........................................................................................................................................54
Port Cover............................................................................................................................................56
Left Cover.............................................................................................................................................56
Right Ink Sump..............................................................................................................................................69
Transport Belt....................................................................................................................................................96
Transport Belt, Charge Roller, Pressure Plate, Pressure Rollers................................................................96
Air Purge Detection Switch.......................................................................................................................108
Top Cover Switch......................................................................................................................................110
Right Front Cover Switch...........................................................................................................................111
Paper End Sensor......................................................................................................................................115
Duplex Unit Set/Cover Open Switch......................................................................................................116
Paper Feed Roller......................................................................................................................................123
After Replacing the Carriage...........................................................................................................136
Print Head Cleaning and Adjustment...........................................................................................................138
13
Preparing for Test Printing.........................................................................................................................138
Color Demo Print.......................................................................................................................................139
Print Head Cleaning..................................................................................................................................140
Print Head Flushing....................................................................................................................................141
Adjust Paper Feed.....................................................................................................................................141
Head Position.............................................................................................................................................143
Transport Belt Cleaning............................................................................................................................148
Friction Pad Cleaning................................................................................................................................150
Clean the Machine....................................................................................................................................160
5. System Maintenance Reference
Service Program Mode.................................................................................................................................161
SP Mode Service Tables...............................................................................................................................162
Display Count: User Cleaning.........................................................................................................168
Display Count: User Flushing
Date Display SC Log........................................................................................................................168
Display Total Count: SC Log............................................................................................................169
Display Jam Log................................................................................................................................169
Display Total Count: Jam Log..........................................................................................................169
Status Reports.................................................................................................................................................171
3. Service Summary..................................................................................................................................175
Service Call Conditions.............................................................................................................................206
SC code display patterns and how to clear them..........................................................................206
Service Call Code Tables.........................................................................................................................207
Jam Codes
Status Monitor Messages.........................................................................................................................234
Jam Codes.........................................................................................................................................224
Jammed paper location...................................................................................................................233
7. Energy Saving
Energy Save...................................................................................................................................................239
Energy Saver Modes................................................................................................................................239
Paper Save.....................................................................................................................................................241
Effectiveness of Duplex/Combine Function............................................................................................241
This Service Manual covers J034 model of this printer series. This is a brief summary of the differences
between J034 and that of base machine J028.
J028
The NIC is mounted on the CTL board.
This model is PCL compatible.
J034
The NIC is mounted on the CTL board.
This model is not PCL compatible.
This table below compares the J034 model with that of base machine J028. The size and number of
components differ in some cases but their basic design and function are almost the same. The removal
procedures described in the manual apply to this model.
J028J034
Main Components
Print Headsx2
Maint. UnitCommon
Ink Supply UnitCommon
Ink Collector UnitCommon
Ink CartridgesS size, M size
Horizontal Encoder FilmCommon
DuplexStdStd
Wireless LANNoNo
PCBs
18
CTL Board*
1
FIGOZICO
J028J034
PSUCommon
This depends on the territory in which it will be used.
Europe and Asia: 200V board
North America: 100V board
Supply Unit BoardCommon
Carriage Unit BoardCommon
Operation PanelBlack
Covers
Right Front DoorProduct Name Printed on Each
Other CoversThe right, left, and duplex unit covers are black.
All other covers are white.
Overview
Options
Multi BypassYes (J313)Yes (J315)
PFUYes (J312)Yes (J314)
*1 The NIC is mounted on the CTL board of the J028/J034.
Printer Models and Options
This manual describes the following printer model and options.
No.NameRicoh Name
J034BRG-P1wAficio SG 7100DN(SG 7100DN)
J314Paper Feed UnitPaper Feed Unit TK1190
J315Multi Bypass TrayMulti Bypass Tray BY1050
The electrical components and mechanisms that drive this printer and that of base machine are nearly
identical. However, you should note these differences about options:
• The Paper Feed Unit TK1190 (J314) is an optional paper tray that holds 250 sheets. Only one
paper feed unit can be attached (comprising two drawers together with the standard Tray 1).
19
1. Product Information
Print Cartridges
The following print cartridges can be used with the J034.
NameComments
Starter Ink Cartridge (K)*
Starter Ink Cartridge (C) *
Starter Ink Cartridge (M) *
Starter Ink Cartridge (Y) *
1
1
1
1
These are the starter cartridges shipped with the
machine. These are used to initialize ink supply when
the machine is installed and then discarded.
Print Cartridge GC 41K
Print Cartridge GC 41C
These are medium-size cartridges.
Print Cartridge GC 41M
Print Cartridge GC 41Y
Print Cartridge GC 41KL*2
Print Cartridge GC 41CL*2
These are small-size cartridges.
Print Cartridge GC 41ML*2
Print Cartridge GC 41YL*2
*1: Always use the starter cartridges shipped with the machine to initialize ink supply at installation.
Never install used ink cartridges to initialize ink supply at installation.
*2: L = Low
• The large-size cartridges are supplied only for the Japan domestic models.
Ink Collector Unit
The ink collector unit is installed on the right side of the machine behind the right front door below the ink
supply unit.
CollectorComment
Ink Collector Unit IC 41Ink Collector Unit for all models.
20
Main Machine
Front View
1. Top cover
Open to see inside the printer if a jam occurs.
Overview
2. Operation panel
Operation keys and the 2-line LCD. The operation panel can be raised and set in the upright
position if the printer is placed at a height where it is difficult to reach.
3. Ink cartridges (K), (C), (M), (Y)
Supply ink to the print heads.
4. Ink collector unit
Pull out the ink collector unit when it needs to be replaced, or before servicing the printer.
5. Right front cover
Covers the ink cartridges and the ink collector. Open only when installing or replacing Ink
cartridges, or when pulling out the ink collector unit. Otherwise, this door should remain closed. A
small switch detects when this cover is open and closed. The door must be closed for the printer to
operate.
6. Paper cassette (Standard Tray 1)
This is the standard tray that holds paper fed to the machine.
7. Paper output tray and extension
Holds paper that has exited the printer. Pull out the output tray extension when printing on paper
longer than A4 or LTR.
21
1. Product Information
Left View
A: Ethernet port
The port for the ethernet cable. The NIC is mounted on the controller board.
B: USB port
This is the connection point for the USB cable from the PC.
C: Power inlet
The connection point for the power cord. Use only the detachable power cord provided with the printer.
Make sure you ground (earth) the head of the plug at the power source.
Rear View
1. Rear cover
2. Duplex unit
22
The duplex is standard for the J034 (it is not an option). It is easily detached and re-attached. A
small switch detects the presence or absence of the duplex unit.
3. Bypass tray connection point
This is the connection point for an optional multi bypass tray.
Options
External Options: J034
Overview
The Paper Feed Unit TK1190 (J314) [A] is used with the J034 only. Only one paper feed units can be
installed.
The Multi Bypass Tray BY1050 (J315) [B] can be used with the J034 only.
23
1. Product Information
Guidance for Differences between J034 and
that of the base machine
Ink Tube Stay
The J034 model adds the ink tube support stay [A] between the carriage and the ink supply unit so that
the large size papers can be printed smoothly. However, this stay requires no additional steps for the
replacement. Pay extra attention to remove the carriage unit ( p.129) from the main machine to
avoid damaging to this stay.
Paper Transport Belt Unit
For supporting the large size papers, The J034 machine’s width is increased consequently. This changes
some replacement procedures. Regarding as the paper transport belt unit ( p.96 "Transport Belt"),
the following procedures are changed.
• The carriage unit should be removed before removing the belt unit.
• The number of the pressure plate’s screws becomes 4.
• The number of the pressure plate’s springs becomes 6.
Rollers
The Pickup roller and the connecting roller removing procedures are also changed in some parts.
24
Guidance for Differences between J034 and that of the base machine
The Paper Feed Roller
• The two e-rings should be released to remove the pressure rollers that pinch the paper feed roller
( p.123).
The Connecting Roller
• The ink level sensor should be removed to pull out the right side of the connecting roller shaft (p.
126 "Connecting Rollers") from the main machine.
25
1. Product Information
26
2. Installation
Preparation
Environment
• White area: Permissible Range
• Blue area: Recommended Range
Set up the machine in a location that meets these minimum requirements:
Temperature Range:10°
Humidity Range:15% to 80% RH
Ambient Illumination:Less than 2,000 Lux (never expose to direct sunlight).
C to 32°C (50°F to 89.6°F)
Choosing a Location
1. Always install the machine:
• On a sturdy, level surface.
• Where it will not become damp.
2. Make sure the machine is never exposed to:
27
2. Installation
• Extreme changes from low to high temperature or high to low temperature.
• Cold or cool air directly from an air conditioner.
• Heat from a space heater.
3. Never install the machine in areas near:
Dust, lint, or corrosive fumes.
•
• Strong vibration.
4. Do not use the machine at any location higher than 2,500 m (8,200 ft) above sea level.
5. Set up and use the machine on a sturdy, level surface.
• Place a carpenter's level on the machine front-to-back, and side-to-side and confirm that it is
level.
• Variations between the front/back and left/right level readings should be less than 2
degrees.
Required Software Environment
Software• Microsoft Windows XP/Vista/Windows 7
• Microsoft Windows Server 2003/2003 R2/2008/2008 R2
• Mac OS X 10.5 Leopard and later versions*1
• PC/AT-compatible computer with USB or network interface
• Macintoshes that are PowerPC G3 or higher with USB port or network port
Hardware
• Macintoshes that are Intel Core Duo or higher with USB port or network port
• 80-100 MB of HDD space available
*1: Mac driver included on CD-ROM (The supported languages are English, French, German and
Japanese.).
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