Ricoh B867 User Manual

PRINTER/SCANNER UNIT

B867

SM i B867

PRINTER/SCANNER UNIT B867

TABLE OF CONTENTS

1. INSTALLATION ................................................................................ 1

1.1 CONTROLLER BOX AND PRINTER/SCANNER ..........................................1

1.1.1 ACCESSORY CHECK..........................................................................1

1.1.2 INSTALLING EXPANSION COMPONENT...........................................2

1.1.3 INSTALLING PANELS AND KEYS.......................................................5

1.1.4 SETTINGS............................................................................................6

1.2 CONTROLLER OPTIONS .............................................................................8

1.2.1 OVERVIEW ..........................................................................................8

1.2.2 POSTSCRIPT3 INSTALLATION ..........................................................9

1.2.3 JAVA VM OPTION INSTALLATION .....................................................9

1.2.4 WIRELESS LAN (IEEE 802.11B) INSTALLATION .............................10

1.2.5 IEEE 1284 INSTALLATION ................................................................12

1.2.6 BLUETOOTH INSTALLATION ...........................................................13

1.2.7 USB HOST INSTALLATION ...............................................................14

1.2.8 REMOTE COMMUNICATION GATE INSTALLATION .......................15

2. REPLACEMENT AND ADJUSTMENT .......................................... 18

2.1 MAIN BOARD ..............................................................................................18

2.1.1 PRECAUTIONS ..................................................................................18

2.1.2 CONTROLLER BOARD......................................................................18

3. TROUBLESHOOTING.................................................................... 22

3.1 SERVICE CALL CONDITIONS....................................................................22

3.1.1 SERVICE CALL CONDITIONS...........................................................22

3.1.2 GW SC CODE DESCRIPTIONS ........................................................23

4. SERVICE TABLES ......................................................................... 37

4.1 SERVICE PROGRAM MODE ......................................................................37

4.1.1 ENABLING AND DISABLING SERVICE PROGRAM MODE .............37

4.2 SP MODE TABLES......................................................................................38

4.2.1 SP4-XXX (MODE)...............................................................................38

4.2.2 SP5-XXX (MODE)...............................................................................41

B867 ii SM

4.2.3 SP7-XXX (DATA LOG) .......................................................................85

4.2.4 SP8-XXX (HISTORY) .........................................................................90

4.3 PRINTER SERVICE MODE.......................................................................113

4.3.1 SERVICE MODE TABLE ..................................................................113

4.3.2 SP MODES RELATED TO PRINTER CONTROLLER .....................113

4.4 SCANNER SERVICE MODE .....................................................................115

4.4.1 SCANNER PROGRAM MODE TABLE.............................................115

4.5 USING SP MODE ......................................................................................116

4.5.1 MEMORY CLEAR.............................................................................116

4.5.2 SERIAL NUMBER INPUT (SP5-811)................................................117

4.5.3 SMC PRINT (SP5-990).....................................................................118

4.5.4 COUNTER–EACH PAPER JAM (SP7-504)......................................118

4.5.5 ORIGINAL JAM HISTORY DISPLAY (SP7-508) ..............................119

4.5.6 FIRMWARE UPDATE PROCEDURE ...............................................120

4.5.7 NVRAM DATA UPLOAD/DOWNLOAD.............................................126

4.5.8 POWER-ON SELF TEST..................................................................127

5. DETAILED SECTION DESCRIPTIONS ....................................... 128

5.1 OVERVIEW................................................................................................128

5.2 CONTROLLER FUNCTIONS.....................................................................130

5.2.1 PAPER SOURCE SELECTION ........................................................130

5.2.2 AUTO CONTINUE ............................................................................131

5.2.3 PAPER OUTPUT TRAY ...................................................................131

5.2.4 DUPLEX PRINTING .........................................................................132

5.3 SCANNER FUNCTIONS............................................................................133

5.3.1 IMAGE PROCESSING FOR SCANNER MODE...............................133

5.4 NETWORK INTERFACE ...........................................................................134

5.4.1 LED INDICATORS............................................................................134

5.5 IEEE 802.11B (WIRELESS LAN)...............................................................135

5.5.1 SPECIFICATIONS ............................................................................135

5.5.2 TRANSMISSION MODES ................................................................136

5.5.3 SECURITY FEATURES....................................................................137

5.5.4 WIRELESS LAN TROUBLESHOOTING NOTES .............................137

5.6 BLUETOOTH .............................................................................................140

5.6.1 SPECIFICATIONS ............................................................................140

5.6.2 BLUETOOTH PROFILES .................................................................140

SM iii B867

5.6.3 BLUETOOTH SECURITY FEATURES.............................................141

5.7 USB ...........................................................................................................142

5.7.1 SPECIFICATIONS ............................................................................142

5.7.2 USB 1.1/2.0 ......................................................................................142

5.7.3 USB CONNECTORS ........................................................................143

5.7.4 PIN ASSIGNMENT ...........................................................................143

6. SPECIFICATIONS ........................................................................ 145

6.1 GENERAL SPECIFICATIONS ...................................................................145

6.1.1 PRINTER ..........................................................................................145

6.1.2 SCANNER ........................................................................................146

6.2 SOFTWARE ACCESSORIES....................................................................147

6.2.1 PRINTER ..........................................................................................147

6.2.2 SCANNER ........................................................................................148

6.3 MACHINE CONFIGURATION ...................................................................149

6.3.1 SYSTEM COMPONENTS ................................................................149

Read This First

Safety Notices

Important Safety Notices

Prevention of Physical Injury

1. Before disassembling or assembling parts of the copier and peripherals, make sure

that the power cord is unplugged.

2. The wall outlet should be near the copier and easily accessible.

3. Note that some components of the copier and the paper tray unit are supplied with

electrical voltage even if the main power switch is turned off.

4. If a job has started before the copier completes the warm-up or initializing period, keep

hands away from the mechanical and electrical components because the starts

making copies as soon as the warm-up period is completed.

5. The inside and the metal parts of the fusing unit become extremely hot while the copier

is operating. Be careful to avoid touching those components with your bare hands.

Health Safety Conditions

Toner and developer are non-toxic, but if you get either of them in your eyes by accident, it

may cause temporary eye discomfort. Try to remove with eye drops or flush with water as

first aid. If unsuccessful, get medical attention.

Observance of Electrical Safety Standards

The copier and its peripherals must be installed and maintained by a customer service

representative who has completed the training course on those models.

Safety and Ecological Notes for Disposal

1. Do not incinerate toner bottles or used toner. Toner dust may ignite suddenly when

exposed to an open flame.

2. Dispose of used toner, developer, and organic photoconductors in accordance with

local regulations. (These are non-toxic supplies.)

3. Dispose of replaced parts in accordance with local regulations.

Laser Safety

The Center for Devices and Radiological Health (CDRH) prohibits the repair of laser-based

optical units in the field. The optical housing unit can only be repaired in a factory or at a

location with the requisite equipment. The laser subsystem is replaceable in the field by a

qualified Customer Engineer. The laser chassis is not repairable in the field. Customer

engineers are therefore directed to return all chassis and laser subsystems to the factory or

service depot when replacement of the optical subsystem is required.

 Use of controls, or adjustment, or performance of procedures other than

those specified in this manual may result in hazardous radiation exposure.

WARNING FOR LASER UNIT

WARNING: Turn off the main switch before attempting any of the procedures in the

Laser Unit section. Laser beams can seriously damage your eyes.

CAUTION MARKING:

Symbols and Abbreviations

Conventions Used in this Manual

This manual uses several symbols.

Symbol What it means

☛

Refer to section number



Screw



Connector



E-ring



Clip ring



Clamp

Cautions, Notes, etc.

The following headings provide special information:

 Failure to obey warning information could result in serious injury or death.

 Obey these guidelines to ensure safe operation and prevent minor injuries.

 Obey these guidelines to avoid problems such as misfeeds, damage to originals,

loss of valuable data and to prevent damage to the machine.

 Always obey these guidelines to avoid serious problems such as misfeeds,

damage to originals, loss of valuable data and to prevent damage to the machine.

bold is added for emphasis.

 This information provides tips and advice about how to best service the machine.

Controller Box and Printer/Scanner

SM 1 B867

B867

Printer/

Scanner Unit

1. INSTALLATION

1.1 CONTROLLER BOX AND PRINTER/SCANNER

When you install the printer/scanner option, the GW controller box must also be installed.

This procedure shows the installation procedure for the GW controller box and

printer/scanner option.

1.1.1 ACCESSORY CHECK

No. Description Q’ty

1 Installation procedure 1

2 Controller box 1

3 Operation panel 1

4 Expansion decal 1

5 Screw M3 x 8 1

6 Tapping screw M3 x 6 6

7 Ground cable 1

Controller Box

8 Clamp 1

1 Installation procedure 1

2 Dummy cover–fax 1

3 Dummy key top 1

4 Printer/Scanner key panel 2

5 SD card 1

6 RAM DIMM 1

7 Ferrite core 1

8 Operating instructions 1

Printer Scanner

9 FCC label 1

Controller Box and Printer/Scanner

B867 2 SM

1.1.2 INSTALLING EXPANSION COMPONENT

 Unplug the machine power cord before starting the following procedure.

Step 1–Controller Box

1. Remove the rear cover [A] ( x 6).

2. Remove the slot cover [B] ( x 1).

3. Remove one screw [C] from the BICU.

Controller Box and Printer/Scanner

SM 3 B867

B867

Printer/

Scanner Unit

4. Connect the controller box [E] to the BICU. Make sure that the BICU is not damaged

[F] and that the three openings [G][H][I] hold the controller box.

5. Fasten the screws ( x 7 [including the screw [C]).

6. Remove the FCU cover [J] ( x 3).

Step 2–Printer/Scanner

1. Remove the controller-box cover [A] ( x 7).

2. Install the RAM DIMM [B].

3. Remove the SD-card cover [C]

( x 1).

4. Install the SD card [D] in the lowest slot.

5. Install the SD-card cover.

Controller Box and Printer/Scanner

B867 4 SM

6. Attach the ferrite core [E] to the network cable [F]. The end of the ferrite core must be

about 8 cm (3.2") from the end of the cable [G].

7. Install the ground cable [H] as shown, and then clamp the cable ( x 2,  x 1).

8. Release the clamps [I], and then bind the harness [J] with the clamp [K].

9. Attach the clamp [K] to the controller box.

10. If you do not install the FCU, reinstall the FCU bracket (which has been removed in

Step 1 Item 7), to the controller box.

Controller Box and Printer/Scanner

SM 5 B867

B867

Printer/

Scanner Unit

11. Attach the FCC label [L] at the right-hand side of the USB connector on the controller

box (for the USA model only).

If installing fax option go to fax installation step now.

Step 4–Reassembling

1. Reassemble the controller box.

2. Install the rear cover.

1.1.3 INSTALLING PANELS AND KEYS

Step 5–Panel

1. Remove the front upper left cover [A] ( x 3).

2. Install the optional operational panel [B] ( x 1,  x 4 [including the three screws

removed in step 1]).

Controller Box and Printer/Scanner

B867 6 SM

Step 6–Printer/Scanner Keys

1. Remove the dummy cover (from the basic operation panel) and install the

printer/scanner key panel [A].

2. Install the dummy fax cover [B].

1.1.4 SETTINGS

Step 9–Printer/Scanner Model Settings

1. Turn the main switch on.

2. Start the SP mode.

3. Select SP5-985-001 (NIC setting) and change the setting value to "1" (ON).

4. Select SP5-985-002 (USB setting) and change the setting value to "1" (ON).

5. Turn the main switch off and on.

6. Start the SP mode.

7. Select SP5-801-001 and initialize the all SP data.

8. Exit the SP mode, and then start the UP mode.

9. Select the "@Remote Service" ("User Tool" > "System Settings > Administrator Tools"

> "Extended Security" > @Remote Service") and select "Prohibit".

10. Exit the UP mode, and then start the SP mode.

11. Select SP5-870-003 and execute initialization for @Remote.

12. Select SP5-907-001 and specifies the "Plug & Play".

13. Select SP5-870-001 and execute writing certification for @Remote.

14. Select SP5-302-002 and specify the time zone.

15. Select SP5-307-001, 003, and 004 and specify the daylight-saving time settings.

16. Exit the SP mode.

17. Turn the main switch off and on.

18. Start the UP mode.

Controller Box and Printer/Scanner

SM 7 B867

B867

Printer/

Scanner Unit

19. Specifies the date and time with "Set Date" or "Set Time" (User Tool" > "System

Settings" > "Set Date" or "Set Time").

Controller Options

B867 8 SM

1.2 CONTROLLER OPTIONS

1.2.1 OVERVIEW

This machine has I/F card slots and SD card slots for optional I/F connections and

applications.

I/F Card Slot

 Slot [A] is used for one of the optional I/F connections: (IEEE1284, IEEE802.11

(Wireless LAN), Bluetooth or Embedded RCG-M).

 Slot [B] do not use.

SD Card Slot

 Slot [1] is used for optional printer/scanner application only.

 Slot [2] is used for PostScript3.

 Slot [3] is used for the Java VM Option or service use.

Controller Options

SM 9 B867

B867

Printer/

Scanner Unit

1.2.2 POSTSCRIPT3 INSTALLATION

Installation Procedure

1. Remove the SD card slot cover [A] ( x 1).

2. Install the PostScript3 SD card into the slot 2 [B].

3. Reinstall the SD card slot cover [A] ( x 1).

4. Turn on the main power switch.

5. Print out the configuration page (User Tools/ Counter > Printer Features > List/

Test Print), and then check that this device is detected.

6. Attach the "Adobe PostScript3" decal to the front cover of the machine.

1.2.3 JAVA VM OPTION INSTALLATION

Installation Procedure

⇒

Rev. 11/2008

Controller Options

B867 10 SM

1. Remove the slot cover [A] from the SD card slot 3 ( x 1).

2. Turn the SD-card label face to the rear of the machine. Then push it slowly into

slot 3 [B] until you hear a click.

3. Turn ON the main power switch.

NOTE: After you turn ON the main power switch, the Java platform will be

installed automatically.

4. Reattach the slot cover [A] (x 1).

IMPORTANT:

 Do not remove the VM option SD card after installation. Keep the SD card in slot 3.

 For third vendor Java-based SDK applications, you can remove the SD card after

installation. For the installation procedure, see the vendor’s installation manual.

1.2.4 WIRELESS LAN (IEEE 802.11B) INSTALLATION

Component Check

No. Description Q’ty

1 Wireless Adapter 1

2 Wireless LAN Card 1

3 LAN Card Cover 4

4 Caution Sheet 1

5 Label 1

⇒

Rev. 08/2007

Controller Options

SM 11 B867

B867

Printer/

Scanner Unit

Installation Procedure

1. Remove the interface cover [A] ( x 2).

2. Install the Wireless adaptor to the slot A [B] ( x 2).

3. Install the Wireless LAN card to the wireless adaptor.

4. Attach the antenna cap to the wireless LAN card.

5. Turn on the main power switch.

6. Print out the configuration page (User Tools/Counter > Printer Features >

List/Test Print), and then check that this device is detected.

If reception is poor, you may need to move the machine:

 Make sure that the machine is not located near an appliance or any type of equipment

that could generate a strong magnetic field.

 Position the machine as close as possible to the access point.

SP Mode Settings for IEEE 802.11b Wireless LAN

The following SP commands can be set for IEEE 802.11b

SP No. Name Function

5840 004 SSID Used to confirm the current SSID setting.

5840 006 Channel MAX

Sets the maximum range of the channel settings for

the country.

Controller Options

B867 12 SM

5840 007 Channel MIN

Sets the minimum range of the channel settings

allowed for your country.

5840 011 WEP Key Select Used to select the WEP key (Default: 00).

5840 018 SSID Check Used to check the SSID.

5840 020 WEP Mode

Used to display the maximum length of the string that

can be used for the WEP Key entry.

1.2.5 IEEE 1284 INSTALLATION

Component Check

No. Description Q’ty

1 IEEE1284 Interface Ass’y 1

2 UL Sheet 1

3 Caution Sheet 1

Installation Procedure

Controller Options

SM 13 B867

B867

Printer/

Scanner Unit

1. Remove the interface cover [A] ( x 2).

2. Install the IEEE 1284 board in interface slot A [B] ( x 2).

3. Turn on the main power switch.

4. Print out the configuration page (User Tools/Counter > Printer Features >

List/Test Print), and then check that this device is detected.

1.2.6 BLUETOOTH INSTALLATION

Component Check

No. Description Q’ty

1 Wireless Adapter 1

2 Bluetooth Card 1

3 Bluetooth Card Adapter 1

4 Bluetooth Card Cover 1

5 UL/FCC Sheet 1

6 Caution Sheet 1

Installation Procedure

Controller Options

B867 14 SM

1. Remove the interface cover [A] ( x 2).

2. Install the Wireless adaptor in interface slot A [B] ( x 2).

3. Select an appropriate FCC label from the FCC sheet, and then attach the FCC

label to the non-label side of the Bluetooth card.

4. Install the Bluetooth card in the wireless adaptor.

5. Attach the antenna cap to the Bluetooth card.

6. Turn on the main power switch.

7. Print out the configuration page (User Tools/ Counter > Printer Features > List/

Test Print), and then check that this device is detected.

1.2.7 USB HOST INSTALLATION

Component Check

No. Description Q’ty

1 USB Host Interface Ass’y 1

2 USB Cable 1

3 Ferrite Core 1

4 Clamp 1

5 UL Sheet 1

Controller Options

SM 15 B867

B867

Printer/

Scanner Unit

Installation Procedure

1. Remove the interface cover [A] ( x 2).

2. Install the USB host board in the interface slot B [B] ( x 2).

3. Turn on the main power switch.

4. Print out the configuration page (User Tools/ Counter > Printer Features > List/

Test Print), and then check that this device is detected.

5. Exit the User Tools mode.

1.2.8 REMOTE COMMUNICATION GATE INSTALLATION

This option requires the printer/scanner application and DIMM 256 MB.

Component Check

No. Description Q’ty

1 Remote Comm. Gate Interface Ass’y 1

2 Cover 1

3 Screw 3

Controller Options

B867 16 SM

Installation Procedure

1. Remove the interface cover [A] ( x 2).

2. Install the modem board into interface slot A [B] ( x 2).

3. Confirm the following SP settings before starting installation flow.

 SP5-985-001 ("On Board NIC" is set to "0: OFF".)

 SP5-816-150 (To Select the country)

 SP5-816-154 (To set an outside connection telephone number)

 SP5-816-161 (To set a telephone number)

4. Follow the Installation flow as shown below with SP mode.

Controller Options

SM 17 B867

B867

Printer/

Scanner Unit

Main Board

B867 18 SM

2. REPLACEMENT AND ADJUSTMENT

2.1 MAIN BOARD

2.1.1 PRECAUTIONS

 Turn off the main power switch and unplug the machine before starting

replacement.

 Before turning off the main power switch, check that no mechanical component is

operating. Mechanical components may stop out of their home positions if you turn

off the main power switch while they are operating. The component may be

damaged if you try to remove it when it is not in the home position.

2.1.2 CONTROLLER BOARD

 Before replacing the controller board, be sure to print out SMC or save the

NVRAM data.

 Saving from the Controller NVRAM to an SD card (☛ "NVRAM Data

Upload/Download [SP5-824/825]" in the chapter "Service Tables" of the this

manual)

Main Board

SM 19 B867

B867

Printer/

Scanner Unit

1. Remove the rear cover [A] ( x 6)

2. Remove the FCU cover [B] ( x 3).

3. Remove the SD-card cover [C] ( x 1), and then remove all SD cards in the SD slots.

4. Remove the controller-box cover [E] ( x 7).

5. Remove the RAM DIMM [F] if it has been installed.

6. Remove the two I/F covers [G] (or I/F options if they have been installed).

Main Board

B867 20 SM

7. Remove the controller board with the rails [H] ( x 5).

8. Release the hooks [I], and then pull out the rails [J].

9. Controller board

 When replacing the controller board, remove the NVRAMs from the board.

Install the NVRAMs to the new board.

Main Board

SM 21 B867

B867

Printer/

Scanner Unit

When replacing the NVRAM on the controller board

1. When you replace the NVRAMs [A], make sure that the NVRAMs are correctly

installed.

2. The mark [B] on the NVRAM should be directed to the right side (seem from the back

side of the machine).

3. Reassemble the machine.

4. Copy the old NVRAM data to the new NVRAM with SP5-825 or input the SMC data in

the machine. (For details, refer to the "NVRAM Data Upload/Download [SP5-824/825]"

in the chapter "Service Tables" of the this manual)

Service Call Conditions

B867 22 SM

3. TROUBLESHOOTING

3.1 SERVICE CALL CONDITIONS

3.1.1 SERVICE CALL CONDITIONS

There are four levels of service call conditions.

Level Definition Reset Procedure

A

To prevent damage to the machine, the main

machine cannot be operated until the SC has

been reset by a service representative (see

the note below).

Enter SP mode, and then turn

the main power switch off and

on.

B

If the SC was caused by incorrect sensor

detection, the SC can be reset by turning the

main power switch off and on.

Turn the main power switch

off and on.

C

The main machine can be operated as usual,

excluding the unit related to the service call.

Turn the main power switch

off and on.

D

The SC history is updated. The machine can

be operated as usual.

The SC will not be displayed.

Only the SC history is

updated.

 If the problem concerns electrical circuit boards, first disconnect then reconnect

the connectors before replacing the PCBs.

 If the problem concerns a motor lock, first check the mechanical load before

replacing motors or sensors.

 Do not try to use the operation panel during an automatic reboot.

 If the Remote Service System is used, the SC code is sent immediately to the

Service Center

Service Call Conditions

SM 23 B867

B867

Printer/

Scanner Unit

3.1.2 GW SC CODE DESCRIPTIONS

SC6xx

No.

Definition

Symptom Possible Cause/Countermeasure

CSS communication error

630 D

The machine tries to communicate

with one of the terminals of a

relevant service center. → An error

signal returns.

 Communication error on the

public telephone network

(logged only; the machine can

still operate)

MF accounting device error 1

632 C

The machine sends a data frame.

→ No normal end signal returns. →

This symptom happens three

times.

 Defective or broken line

between machine and device

MF accounting device error 2

633 C

The machine is communicating

with the accounting device. → The

break signal returns.

 Defective or broken line

between machine and device

MF accounting device error 3

634 C

A backup RAM error is reported

from the accounting device.

 Defective accounting device

controller

 Defective battery in the

accounting device

MF accounting device error 4

635 C

A battery voltage error is reported

from the accounting device.

 Defective accounting device

controller

 Defective battery in the

accounting device

Service Call Conditions

B867 24 SM

No.

Definition

Symptom Possible Cause/Countermeasure

636 SD Card Error

Expanded authentication module error

-001 B

There is no expanded

authentication module in the

machine.

The SD card or the file of the

expanded authentication module is

broken.

There is no DESS module in the

machine.

1. Install the correct SD card or the

file of the expanded

authentication module.

2. Install the DESS module.

Version error

-002 B

The version of the expanded

authentication module is not

correct.

1. Install the correct file of the

expanded authentication

module.

650 Communication error of the remote service modem (Embedded RCG-M)

Authentication error

-001 C

The authentication for the

Embedded RCG-M fails at a dial up

connection.

1. Check and set the correct user

name (SP5816-156) and

password (SP5816-157).

Incorrect modem setting

-004 C
Dial up fails due to the incorrect

modem setting.

1. Check and set the correct AT

command (SP5819-160).

Communication line error

-005 C

The supplied voltage is not

sufficient due to the defective

communication line or defective

connection.

1. Consult with the user's local

telephone company.

Service Call Conditions

SM 25 B867

B867

Printer/

Scanner Unit

No.

Definition

Symptom Possible Cause/Countermeasure

Incorrect network setting

-011 C

Both the NIC and Embedded

RCG-M are activated at the same

time.

1. Disable the NIC with SP5985-1.

Modem board error

-012 C

The modem board does not work

properly even though the setting of

the modem board is installed with a

dial up connection.

1. Install the modem board.

2. Check and reset the modem

board setting with SP5816.

3. Replace the modem board.

651 Incorrect dial up connection

Program parameter error

-001 D

The unexpected error occurs when

the modem (Embedded RCG-M)

tries to call the center with a dial up

connection.

 Software bug.

Program execution error

-002 D

Same as SC651-001.  Software bug.

Engine startup error

670 B

Just after the main power is turned

on or the machine is recovering

from auto off mode, the engine

ready signal assertion fails.

Just after the main power is turned

on, the engine does not respond.

 Poor connection between the

BICU and controller board

 Defective BICU

 Defective controller board

Controller-to-operation panel communication error at startup

672 B

After powering on the machine,

communication between the

 Controller stalled

 Controller board installed

Service Call Conditions

B867 26 SM

No.

Definition

Symptom Possible Cause/Countermeasure

controller and operation panel does

not begin, or the communication is

interrupted after a normal startup.

incorrectly

 Defective controller board

 Operation panel connector loose

or defective

 Poor connection of DIMM and

optional boards on the controller

board

1. Check the setting of

SP5875-001. If the setting is set

to "1 (OFF)", change it to "0

(ON)".

SC8xx

No.

Definition

Symptom Possible Cause/Countermeasure

Watchdog error

818 B

While the system program is

running, no other programs can

run (due to a bus hold or endless

loop).

 Defective controller board

1. Reinstall the system program.

2. Replace the controller board.

819 Kernel stop

Process error

[0696e] B

System completely down

 Defective RAM DIMM

 Defective SD card in slot 1

(lowest slot)

 Defective controller

 Software error

1. Check and/or replace the RAM

Service Call Conditions

SM 27 B867

B867

Printer/

Scanner Unit

DIMM.

2. Check and/or replace the SD

card in slot 1 (lowest slot).

3. Replace the controller.

See NOTE at the end of the SC

table.

VM full error

[0766d] B

Unexpected system memory size

 Defective RAM DIMM

 Defective SD card in slot 1

(lowest slot)

 Defective controller

 Software error

1. Check and/or replace the RAM

DIMM.

2. Check and/or replace the SD

card in slot 1 (lowest slot).

3. Replace the controller.

See NOTE at the end of the SC

table.

Cache error

[4361] B

Cache error in the CPU

 Defective CPU

1. Replace the controller board.

The others

[----] B

Error in OS

 Defective memory

 Defective flash memory

 Defective CPU

1. Replace the controller board.

Self-Diagnostic Error: CPU

820

B [0001-0015] [000A-000D]: Detailed error code

Service Call Conditions

B867 28 SM

During the boot monitor program

and self-diagnostic, any

exception or cut-in are not

supposed to happen. If these

happen, it is defined as SC.

 Defective CPU device

 Defective boot monitor program

 or self-diagnostic program

1. Replace the controller board.

2. Reinstall the system firmware.

[00FF]: Detailed error code

B

Cache access error in the CPU

 Defective CPU

 Defective local bus

1. Turn the main power switch off

and on.

2. Reinstall the system program.

3. Replace the controller board.

[0601, 0602, 0605, 0606, 0607, 0609]: Detailed error code

B

Exceptional command does not

operate even though it is

executed on purpose.

 Defective CPU devices

1. Replace the controller board.

[060A-060E]: Detailed error code

B

Cut-in command does not

operate when it is executed.

 Defective CPU devices

 Defective ASIC devices

1. Replace the controller board.

[0610]: Detailed error code

B

Timer cut-in does not operate

even though it is set.

 Defective CPU devices

1. Replace the controller board.

[0612]: Detailed error code

B

Cut-in in ASIC occurs.

 Defective ASIC

 Defective devices in which ASIC

detects cut-in.

1. Replace the controller board.

B [06FF]: Detailed error code

Service Call Conditions

SM 29 B867

B867

Printer/

Scanner Unit

The pipeline clock frequency rate

is different from the prescribed

value.

 Defective CPU devices

 Mode bit data error, which is

used for initializing CPU.

1. Replace the controller board.

[0702]: Detailed error code

B

The result when the program is

executed in the command cache

is different from desirable value.

 Insufficient CPU cache

 Insufficient memory process

speed

1. Replace the controller board.

2. Replace the RAM DIMM.

[0709, 070A]: Detailed error code

B

Even you write the data in the

only cache of memory, the data is

actually written in another area

(not cache) of memory.

 Defective CPU devices

 Incorrect SPD

 Boot mode setting error

1. Replace the controller board.

2. Replace the RAM DIMM.

[0801, 0804, 0807, 0808, 0809, 80A]: Detailed error code

B

An error occurs when checking

the TLB.

 Defective CPU devices

1. Replace the controller board.

[4002-4005]: Detailed error code

B

The calculation error in the CPU

occurs.

 Defective CPU

1. Replace the CPU.

821 Self-Diagnostic Error: ASIC

ASIC error

[0B00] B

The write-&-verify check error

has occurred in the ASIC.

 Defective controller board

1. Replace the controller.

ASIC not detected

[0B06] B

The ASIC of the I/O is not

detected.

 ASIC (controller board

defective)

Service Call Conditions

B867 30 SM

 Poor connection between North

Bridge and PCI I/F.

1. Replace controller board.

SHM register check error

[0B10] C

Failed to initialize or could not

read connection bus. Data in

SHM register incorrect.

 Defective bus connection

 Defective SHM

1. Replace controller board.

Timer error between ASIC and CPU

[0D05] B

The CPU checks if the ASIC

timer works properly compared

with the CPU timer. If the ASIC

timer does not function in the

specified range, this SC code is

displayed.

 System firmware problem

 Defective RAM-DIMM

 Defective controller

 Reinstall the controller system

firmware.

1. Replace the RAM-DIMM.

2. Replace the controller board.

823 Self-diagnostic Error: NIB

MAC address check sum error

[6101] C

The result of the MAC address

check sum does not match the

check sum stored in ROM.

 Defective controller

1. Replace the controller.

PHY IC error

[6104] C

The PHY IC on the controller

cannot be correctly recognized.

Same as SC823-[6101]

PHY IC loop-back error

[6105] C

An error occurred during the

loop-back test for the PHY IC on

the controller.

Same as SC823-[6101]

Self-diagnostic Error: NVRAM

824 B

The controller cannot recognize  NVRAM damaged or abnormal

Service Call Conditions

SM 31 B867

B867

Printer/

Scanner Unit

the standard NVRAM installed or

detects that the NVRAM is

defective.

 Backup battery has discharged

 NVRAM socket damaged

1. Replace the NVRAM.

Self-diagnostic Error: RTC/Optional NVRAM

[1501]: Clock error

B

 An RTC device is

recognized, and the

difference between the RTC

device and the CPU exceeds

the defined limit.

 No RTC device is

recognized.

 RTC defective

 NVRAM without RTC installed

 Backup battery discharged

1. Replace the NVRAM with

another NVRAM with an RTC

device.

[15FF]: RTC not detected

826

B

The RTC device is not detected.

 NVRAM without RTC installed

 Backup battery discharged

1. Replace the NVRAM with

another NVRAM with an RTC

device.

827 Self-diagnostic Error: RAM

Verification error

[0201] B

Error is detected during a

write/verify check for the

standard RAM (SDRAM DIMM).

 Loose connection

 Defective SDRAM DIMM

 Defective controller

1. Replace the SDRAM DIMM.

2. Replace the controller.

Resident memory error

[0202] B

The SPD values in all RAM

DIMM are incorrect or

unreadable.

 Defective RAM DIMM

 Defective SPD ROM on RAM

DIMM

 Defective 12C bus

Service Call Conditions

B867 32 SM

1. Replace the RAM DIMM.

828 Self-diagnostic Error: ROM

Boost lap code error

[0101] B

The boot monitor and OS

program stored in the ROM

DIMM is checked. If the check

sum of the program is incorrect,

this SC code is displayed.

 Defective ROM DIMM

 Defective controller

1. Replace the ROM DIMM.

2. Replace the controller.

ROMFS error

[0104] B

All areas of the ROM DIMM are

checked. If the check sum of all

programs stored in the ROM

DIMM is incorrect, this SC code

is displayed.

 Defective ROM DIMM

1. Replace the ROM DIMM.

829 Self-diagnostic Error: Optional RAM

Verification error (Slot 1)

[0401] C

The data stored in the RAM in

Slot 1 does not match the data

when reading.

 Not specified RAM DIMM

installed

 Defective RAM DIMM

1. Replace the RAM DIMM.

2. Replace the controller board.

Composition error (Slot 1)

[0402] C

The result of checking the

composition data of the RAM in

Slot 1 on the controller is

incorrect.

 Not specified RAM DIMM

installed

 Defective RAM DIMM

1. Replace the RAM DIMM.

2. Replace the controller board.

Self-diagnostic Error: Clock Generator

838 B

A verify error occurred when  Defective clock generator

Service Call Conditions

SM 33 B867

B867

Printer/

Scanner Unit

setting data was read from the

clock generator via the I2C bus.

 Defective I2C bus

 Defective I2C port on the CPU

1. Replace the controller board.

IEEE1394 I/F abnormal

851 C

The IEEE1394 interface cannot

be used, due to a driver error.

 IEEE1394 interface board

defective

 Defective controller board

Wireless card startup error

853 C

The machine starts up. → The

IEEE802 11b card connection

board is recognized. → The

wireless LAN card or bluetooth

card is not recognized.

 Loose connection between the

wireless card and the

connection board

Wireless card access error

854 C

The machine has been reading

the data from the card. → The

machine loses access to the

card; the wireless LAN card or

bluetooth card connection board

is still recognized.

 Loose connection between the

wireless card and the

connection board

Wireless card error

855 C

Some illegal data is found in the

card.

 Defective wireless card

Wireless card connection board error

856 C

An error is detected in the

wireless LAN card or bluetooth

card connection board.

 Defective wireless card

connection board

USB I/F Error

857 C

USB interface error is detected.  Defective controller

Service Call Conditions

B867 34 SM

1. Check the USB connections,

and make sure that they are

securely connected.

2. Replace the controller board.

SD card authentication error

866 C

A digital license error of an SD

card application is detected.

 SD card data has corrupted.

1. Store correct data in the SD

card.

SD card error

867 B

An application SD card is

removed from the boot slot while

an application is activated.

 An application SD card is

ejected.

SD card access error

(-13 to -3: File system error, other number: Device error)

868 B

An error report is sent from the

SD card reader.

 SD card not inserted correctly

 SD card defective

 Controller board defective

1. For a file system error, format

the SD card on PC.

2. For a device error, turn the main

switch off and on.

3. Remove and re-install the SD

card.

4. Replace the SD card.

5. Replace the controller.

Delete All error 2: Data area

875 B

An error is detected while the all

data of the HDD or NVRAM are

formatted logically by the Data

Overwrite Security Unit (B735).

 The logical format for HDD fails.

1. Turn the main switch off/on and

try the operation again.

880 B File Format Converter (MLB) error

Service Call Conditions

SM 35 B867

B867

Printer/

Scanner Unit

A request to get access to the

MLB was not answered within

the specified time.

 MLB defective

SC9xx

Electronic total counter error

900 B

The value of the total counter is

out of the normal range.

 Defective NVRAM

Printer error

920 C

An application error that stops the

machine operation is detected.

 Defective software

1. Unexpected hardware resource

(e.g., memory shortage)

Printer font error

921 C

A necessary font is not found in

the SD card when the printer

application starts.

 A necessary font is not found in

the SD card.

 The SD card data is corrupted.

1. Check that the SD card stores

correct data.

Software performance error

990 B

The software attempted to

perform an unexpected

operation.

NOTE: When this error occurs,

the file name, address, and data

will be stored in NVRAM. This

information can be checked by

using SP7-403. See the data and

the situation in which this SC

occurs. Then report the data and

conditions to your technical

control center.

 Software defective

 Internal parameter incorrect

 Insufficient working memory

991 D Software continuity error

Service Call Conditions

B867 36 SM

The software attempted to

perform an unexpected

operation. However, unlike

SC990, the process can keep on

running.

 Logged only; the machine can

continue to operate

Undefined error

992 B

An error not controlled by the

system occurred (the error does

not come under any other SC

code).

 Defective software program

Application function selection error

997 C

The application selected by a key

press on the operation panel

does not start or ends

abnormally.

 Software for that application is

defective

 An option required by the

application (RAM, DIMM, board)

is not installed.

 Too complicated nest of the fax

group address

1. As for the fax operation problem,

simplify the nest of the fax group

address.

Application start error

998 B

After switching the machine on,

the application does not start

within 60 s. (No applications start

or end normally.)

 Software for that application is

defective

 An option required by the

application (RAM, DIMM, board)

is not installed.

1. Check the setting of

SP5875-001. If the setting is set

to "1 (OFF)", change it to "0

(OFF)".

Service Program Mode

SM 37 B867

B867

Printer/

Scanner Unit

4. SERVICE TABLES

4.1 SERVICE PROGRAM MODE

 Before accessing the service menu, do the following:

 Confirm that there is no print data in the printer buffer (the ‘Data In’ LED must not

be lit or blinking).

 If there is some data in the buffer, wait until all data has been printed.

 The main power LED () lights or flashes while the platen cover or ARDF is

open; while the main unit is communicating with a facsimile or the network server;

or while the machine is accessing the memory for reading or writing data.

4.1.1 ENABLING AND DISABLING SERVICE PROGRAM MODE

Entering the SP Mode



1.

Press the Clear Mode key.



2.

Use the keypad to enter “107”.



3.

Hold down Clear/Stop for at least 3 seconds.

4. Enter the Service Mode.

Printer SP

Scanner SP

Select “Printer SP” to enter printer SP mode.

Select “Scanner SP” to enter scanner SP mode.

Exiting the Service Mode

Press the cancel key to exit from the service mode.

SP Mode Tables

B867 38 SM

4.2 SP MODE TABLES

The tables in this section list the service programs (SPs).

The following codes are used:

 Asterisk (*): The settings are saved in the NVRAM. Most of them return to the default

values when you execute SP 5801 2.

CTL indicates that the data is contained in the NVRAM on the controller board.

 The DFU menu is for design or factory use only. You must not change the settings.

 Brackets ([ ]): The brackets enclose the setting rage, default value, and minimum step

(with unit) as follows: [Minimum to Maximum / Default / Step].

 SSP: Consult your supervisor before you use this program.

4.2.1 SP4-XXX (MODE)

4921* [Image Adj Selection]

Copy [0 to 10 / 0 / 1]

001

Selects which mode the settings from SP4-922 to SP4-932 are used for.

0 = None, 1 = Text 1, 2 =Text 2, 3= Photo 1, 4 = Photo 2, 5 = Photo 3, 6 =

Special 1, 7 = Special 2, 8 = Special 3, 9 = Special 4,

10 = Special 5

Fax [0 to 5 / 0 / 1]

002

Selects which mode the settings from SP4-922 to SP4-932 are used for.

0 = None, 1 = Text 1, 2 = Text 2, 3 = Photo 1, 4 = Photo 2,

5 = Special 1

Scanner [0 to 4 / 0 / 1]

003

Selects which mode the settings from SP4-922 to SP4-932 are used for.

0 = None, 1 = Text 1, 2 = Text 2, 3= Photo 1, 4 = Photo 2

[Scanner Gamma]

4922*

Selects “text” or “photo” as the priority output mode. This setting is applied to

all image processing modes of SP4-921.

SP Mode Tables

SM 39 B867

B867

Printer/

Scanner Unit

001 Copy

002 Fax

003 Scanner

[0=System default/ 1=Text/ 2=Photo]

[Notch Selection]

4923*

Selects the value of the center ID adjustment notch for the ID adjustment

LEDs.

 Normally the center notch is 3 (range 1-5). If –1 is selected, each notch

shifts down (becomes lighter). If +1 is selected, each notch shifts up

(becomes darker).

 This setting is applied to all image processing modes of SP4-921.

001 Copy

002 Fax

003 Scanner

[–1 = Light / 0 = Normal / +1 = Dark]

[Texture Removal]

4926*

Adjusts the texture removal level that is used with error diffusion. 0: The

default value for each mode is used. Text 1, Photo 2, Special 2, and Special 5

have a default of 3 and Photo 1-3 have a default of 1.

1: No removal applied.

2 to 5: Removal applied at the level specified here. The higher the setting

(level), the less clear the image will become (more texture removal). This

setting is only applied to the originals in SP4-921.

001 Copy

002 Fax

003 Scanner

[0 to 6 / 0 / 1/step]

4927* [Line Width Correction]

SP Mode Tables

B867 40 SM

Adjusts the line width correction algorithm. Positive settings produce thicker

lines; negative settings produce thinner lines. This setting is only applied to

the originals in SP4-921.

001 Copy

002 Fax

003 Scanner

[–2 to 2 / 0 / 1/step]

[Independent Dot Erase]

4928*

Selects the dot erase level. Higher settings provide greater erasure. This

setting is only applied to the originals in SP4-921.

001 Copy

002 Fax

003 Scanner

[–2 to 2 / 0 / 1/step]

[Positive/Negative] [0 = No, 1 = Yes]

4929*

Inverts white and black. This setting is only applied to the originals in

SP4-921.

001 Copy

002 Fax

[Sharpness-Edge] [–2 to 2 / 0 / 1/step]

4930*

Adjust the clarity. This setting is only applied to the originals in SP4-921.

001 Copy

002 Fax

003 Scanner

SP Mode Tables

SM 41 B867

B867

Printer/

Scanner Unit

[Sharpness-Solid] [–2 to 2 / 0 / 1/step]

4931*

Adjust the clarity. This setting is only applied to the originals in SP4-921.

001 Copy

002 Fax

003 Scanner

[Sharpness-Low ID] [–2 to 2 / 0 / 1/step]

4932*

Adjust the clarity. This setting is only applied to the originals in SP4-921.

001 Copy

002 Fax

003 Scanner

4.2.2 SP5-XXX (MODE)

5001 [All Indicators On]

001 All LEDs turn on. The LCDs turn on or off with "ON" or "OFF" key.

5024* [mm/inch Selection]

001

Selects whether mm or inches are used in the display.

 After selecting the number, you must turn the main power switch off

and on.

Europe/Asia model: [0: mm / 1: inch]

American model: [0: mm / 1: inch]

5045 [Display-Counter]

SP Mode Tables

B867 42 SM

001

Selects the counting display if the meter charge mode is enabled with

SP5-930-001.

 You can change the setting only one time.

[0 to 2/ 0 / 1 /step]

0: 1 counter (Total)

1: 2 counters (Total and Prints)

2: 2 counters GPC

[Refill Toner Displ] Refill Toner Detection Display

5051

Enables or disables the toner refill detection display.

001 Refill Toner CTL

[ 0 or 1 / 0 /- ]

0: ON, 1: OFF

5055 [Display IP address]

001 Display IP address CTL

Displays or does not display the IP address

on the LCD.

[0 or 1 / 0 / -]

0: No, 1: Yess

5056 [Coverage Counter]

001 Coverage Counter CTL

Displays or does not display the coverage

counter on the LCD.

[0 or 1 / 0 / -]

0: Not display, 1: Display

[A3 Double Count] SSP

5104*

A3 Double Count CTL [0 = No / 1 = Yes / 2 = No Unclear]

001

Selects whether the machine counts twice for each sheet of A3/11"x 17". If this

is set to “Yes”, the total (mechanical) counter and the current user counter will

SP Mode Tables

SM 43 B867

B867

Printer/

Scanner Unit

both increment by two for each A3/11" x 17" sheet.

5112 [Non-Std. Paper Set] Non-Standard Paper Set

001

Determines whether a non-standard paper size can be input for the universal

cassette trays (Tray 2, Tray 3)

[0 or 1 / 0 / - ]

0: No

1: Yes. If “1” is selected, the customer will be able to input a non-standard

paper size using the UP mode.

5113 [Optional Counter Type]

001 Optional Counter Type 1 CTL

This program specifies the counter type.

0: None

1: Key card (RK 3, 4)

2: Key card (down)

3 to 10: Japan only

11: Exp. key card (Add)

12: Exp. key card (Deduct)

002 Optional Counter Type 2 CTL

This program specifies the external

counter type.

0: None

1: Expansion device 1

2: Expansion device 2

3: Expansion device 3

5114 [MF Key Card Ext.] CTL

[0: Not installed/ 1: Installed (scanning

accounting)]

001 Japan use

5118 [Disable Copying] CTL [0: Not disabled/ 1: Disabled]

SP Mode Tables

B867 44 SM

001 This program disables copying.

5120* [Clr For Cnt Remove]

CTL [0=Yes / 1=Standby only / 2=No]

001

Determines under which conditions the copy job settings are reset when the

key counter is removed. With 0, the settings are cleared if the counter is

removed at the end of a job or midway through a job. With 1, they are only

cleared if the counter is removed at the end of a job. With 2, they are not

cleared at all, under either condition. With duplex copies, the job settings are

always preserved, regardless of the setting of this SP mode.

5121* [Counter Up Timing] CTL [0 = Feed In / 1 = Exit]

001

Selects whether the key counter increments at time of paper feed-in or at time

of paper exit.

5127 [APS Mode] CTL [0: Not disabled/ 1: Disabled]

001 This program disables the APS.

5150 [By-pass Long Paper] CTL [0 = Feed In / 1 = Exit]

001

Determines whether the transfer sheet from the by-pass tray is used or not.

Normally the paper length for sub scanning paper from the by-pass tray is

limited to 600 mm, but this can be extended with this SP to 1260 mm.

[Fax Printing Cnt Off]

5167

Enables or disables the automatic print out without an accounting device. This

SP is used when the receiving fax is accounted by an external accounting

device.

001

Fax Printing Counter

Off

CTL

[ 0 or 1 / 0 / – ]

0: Automatic printing

1: No automatic printing

SP Mode Tables

SM 45 B867

B867

Printer/

Scanner Unit

[CE Login]

5169

If you change the printer bit switches, you must ‘log in’ to service mode with

this SP before you go into the printer SP mode.

001 CE Login CTL

[0 or 1 / 0 / - ]

0: Disabled

1: Enabled

5188 [Copy NV Version]

001 Copy NV Version CTL

Displays the NVRAM version in the

controller board.

[Set Time]

5302

Adjusts the RTC (real time clock) time setting for the local time zone.

Examples: For Japan (+9 GMT), enter 540 (9 hours x 60 min.)

DOM: +540 (Tokyo)

NA :-300 (New York)

EU :+ 60 (Paris)

CH :+480 (Peking)

TW :+480 (Taipei)

AS :+480 (Hong Kong)

002 Time Difference

CTL

#

[-1440 to 1440 / Area / 1 min./step ]

5307 [Summer Time]

ON/OFF -

[ 0 or 1 / NA, EU, ASIA / 1 /step]

0: Disabled

1: Enabled

NA and EUR: 1, ASIA: 0

001

Enables or disables the summer time mode.

SP Mode Tables

B867 46 SM

 Make sure that both SP5-307-3 and -4 are correctly set. Otherwise,

this SP is not activated even if this SP is set to "1".

Start - -

003

Specifies the start setting for the summer time mode.

There are 8 digits in this SP. For months 1 to 9, the "0" cannot be input in the

first digit, so the eight-digit setting for -2 or -3 becomes a seven-digit setting.

1st and 2nd digits: The month. [1 to 12]

3rd digit: The week of the month. [1 to 5]

4th digit: The day of the week. [0 to 6 = Sunday to Saturday]

5th and 6th digits: The hour. [00 to 23]

7th digit: The length of the advanced time. [0 to 9 / 1 hour /step]

8th digit: The length of the advanced time. [0 to 5 / 10 minutes /step]

For example: 3500010 (EU default)

The timer is advanced by 1 hour at am 0:00 on the 5th Sunday in March

 The digits are counted from the left.

 Make sure that SP5-307-1 is set to "1".

End - -

004

Specifies the end setting for the summer time mode.

There are 8 digits in this SP.

1st and 2nd digits: The month. [1 to 12]

3rd digit: The week of the month. [0 to 5]

4th digit: The day of the week. [0 to 6 = Sunday to Saturday]

5th and 6th digits: The hour. [00 to 23]

The 7th and 8th digits must be set to "00".

 The digits are counted from the left.

 Make sure that SP5-307-1 is set to "1".

[Access Control]

5401

When installing the SDK application, SAS (VAS) adjusts the following

settings. DFU

006 C CTL SSP: These SPs are not disclosed due to the security

SP Mode Tables

SM 47 B867

B867

Printer/

Scanner Unit

016 DS CTL

026 F CTL

036 S CTL

046 P CTL

076 SDK 1 CTL

086 SDK 2 CTL

096 SDK 3 CTL

protection.

200

SDK1

Unique ID

CTL

This ID is overwritten by SAS (VAS) when you install or

uninstall the SDK application.

201

SDK1

Certification

Method

CTL [ 0 to 255 / 0 / 1 /step] DFU

210

SDK2

Unique ID

CTL DFU

211

SDK2

Certification

Method

CTL [ 0 to 255 / 0 / 1 /step] DFU

220

SDK3

Unique ID

CTL DFU

221

SDK3

Certification

Method

CTL [ 0 to 255 / 0 / 1 /step] DFU

5404 [User Code Clear]

001

Clears the counts for the user codes assigned by the key operator to restrict

the use of the machine. Press [Execute] to clear.

SP Mode Tables

B867 48 SM

5501 [PM Alarm Interval] CTL -

001 Printout

[ 0 to 9999 / 0 / 1 /step]

0: Alarm off

1 to 9999: Alarm goes off when the PM counter

reaches the specified value (1 to 9999) x 1000.

002 ADF

[ 0 or 1 / 1 / – ]

0: No alarm sounds

1: Alarm sounds after the number of originals passing

through the A(R)DF ≥ 10,000

5504 [Jam Alarm] CTL -

001

Sets the alarm to sound for the specified jam level (document misfeeds are

not included).

[ 0 to 3 / 3 / 1 /step]

0: Zero (Off), 1: Low (2.5K jams), 2: Medium (3K jams), 3: High (6K jams)

5505* [Error Alarm]

001

Sets the error alarm level.

The error alarm counter counts "1" when any SC is detected. However, the

error alarm counter decreases by "1" when any SC is not detected during

specified sheets of copies (for example, default 1500 sheets).

The error alarm occurs when the SC error alarm counter reaches "5".

[0 to 255 / 15 / 100 copies per step]

5507 [Supply Alarm] CTL -

001 Paper Size 0: Off, 1: On,

003 Toner 0: Off, 1: On,

128 Interval :Others

132 Interval :A3

[250 to 10000 / 1000 / 1 /step]

SP Mode Tables

SM 49 B867

B867

Printer/

Scanner Unit

133 Interval :A4

134 Interval :A5

141 Interval :B4

142 Interval :B5

160 Interval :DLT

164 Interval :LG

166 Interval :LT

172 Interval :HLT

5508* [Auto Call Setting] CTL

-

Jam Remains 0: Disable, 1: Enable

001*

Enables/disables initiating a call for an unattended paper jam.

Frequent Jams 0: Disable, 1: Enable

002*

Enables/disables initiating a call for consecutive paper jams.

Door Open 0: Disable, 1: Enable

003*

Enables/disables initiating a call when the front door remains open.

Jam Remains: Time [ 03 to 30 / 10 / 1 minute /step]

011*

Sets the time a jam must remain before it becomes an “unattended paper

jam”. This setting is enabled only when SP5508 004 is set to 1.

Freq Jam: # of Time [ 02 to 10 / 5 / 1 /step]

012*

Sets the number of consecutive paper jams required to initiate a call. This

setting is enabled only when SP5508 004 is set to 1.

Door Open: Time [ 03 to 30 / 10 / 1 minute/step]

013*

Sets the length of time the door remains open before the machine initiates a

call.

SP Mode Tables

B867 50 SM

This setting is enabled only when SP5508 004 is set to 1.

Jam Remains: Mode

0: Automatic Call

1: Audible Warning at Machine

021*

Determines what happens when a paper jam is left unattended.

Freq Jam: Mode

0: Automatic Call

1: Audible Warning at Machine

022*

Determines what happens when a paper jam happens continually.

Door Open: Mode 0: OFF, 1: ON

023*

Determines what happens if the door remains open (15 min.).

Displays a warning if set to ON. Pressing the call button will contact the

service center.

[SC/Alarm Setting] CTL -

5515

With @Remote in use, these SP codes can be set to issue an SC call when an

SC error occurs. If this SP is switched off, the SC call is not issued when an

SC error occurs.

001 SC Call

002 Service Parts Near End

003 Service Parts End

004 User Call

006 Communication Test

007 Machine Information

008 Alarm Notice

[0 or 1 / 1 / -]

0: Off, 1: On

010 Supply Automatic Order

011

Supply Management

Report

[0 or 1 / 0 / -] 0: Off,1: On

SP Mode Tables

SM 51 B867

B867

Printer/

Scanner Unit

012 Jam/Door Open Call [0 or 1 / 1 / -] 0: Off,1: On

5801

[Memory Clear]

Before executing any of these SP codes, print an SMC Report.

All Clear

001

Initializes items SP5801-002 to -014 below.

Turn the main power switch off and on after executing this SP.

SCS - -

003

Clears the system settings.

IMH - -

004

Clears IMH data. DFU

MCS - -

005

Clears MCS data. DFU

Copier - -

006

Clears the copy application settings.

Fax - -

007

Clears the fax application settings.

Printer - -

008

Clears the printer application settings.

Scanner - -

009

Clears the scanner application settings.

GWWS - -

010

Delete the netfile application management files and thumbnails, and

initializes the job login ID.

011 NCS - -

SP Mode Tables

B867 52 SM

Initializes the system default and interface settings (IP address also),

SmartNetMonitor for Admin, WebStatusMonitor settings, and the TELNET

settings.

The name of Apple talk is not cleared only if this SP is executed. Turns off and

on after executing this SP.

R-FAX - -

012

Initializes the job login ID, SmartNetMonitor for Admin, job history, and local

storage file numbers.

Clear DCS Setting - -

014

Initializes the DCS (Delivery Control Service) settings.

Clear UCS Setting - -

015

Initializes the UCS (User Information Control Service) settings.

MIRS Setting - -

016

Initializes the MIRS (Machine Information Report Service) settings.

CCS - -

017

Initializes the CCS (Certification and Charge-control Service) settings.

SRM Memory Clr - -

018

Initializes the SRM (System Resource Manager) settings.

LCS - -

019

Initializes the LCS (Log Count Service) settings.

5811* [Machine Serial] Machine Serial Number

001 Set -

(☛ "Serial Number Input")

5812 [Service TEL]

001 Telephone CTL -

SP Mode Tables

SM 53 B867

B867

Printer/

Scanner Unit

Sets the telephone number for a service representative. This number is

printed on the Counter List, which can be printed with the user’s “Counter”

menu.

This can be up to 20 characters (both numbers and alphabetic characters can

be input).

Facsimile CTL -

002

Sets the fax or telephone number for a service representative. This number is

printed on the Counter List.

This can be up to 20 characters (both numbers and alphabetic characters can

be input).

5816 [NRS Function] CTL -

001 I/F Setting

Selects the remote service setting.

[ 0 to 2 / 2 / 1 /step]

0: Remote service off

1: CSS remote service on

2: @Remote service on

002 CE Call

Performs the CE Call at the start or end of the

service.

[0 or 1 / 0 / 1 /step]

0: Start of the service, 1: End of the service

 This SP is activated only when SP

5816-001 is set to “2”.

003 Function Flag

Enables or disables the remote service function.

[0 or 1 / 0 / 1 /step]

0: Disabled, 1: Enabled

007 SSL Disable

Uses or does not use the RCG certification by SSL

when calling the RCG.

[0 or 1 / 0 / 1 /step]

0: Uses the RCG certification

1: Does no use the RCG certification

SP Mode Tables

B867 54 SM

008 RCG Connect Timeout

Specifies the connect timeout interval when calling

the RCG.

[1 to 90 / 10 / 1 second/step]

009 RCG Write Timeout

Specifies the write timeout interval when calling the

RCG.

[1 to 100 / 60 / 1 second/step]

010 RCG Read Timeout

Specifies the read timeout interval when calling the

RCG.

[1 to 100 / 60 / 1 second/step]

011 Port 80

Enables/disables access via port 80 to the SOAP

method.

[0 or 1 / 0 / – ]

0: Disabled, 1: Enabled

Function Flag

021

This SP displays the embedded RCG installation end flag.

1: Installation completed

2: Installation not completed

Install Status

022

This SP displays the RCG device installation status.

0: RCG device not registered

1: RCG device registered

2: Device registered

Connect Mode (N/M)

023

This SP displays and selects the embedded RCG connection method.

0: Internet connection

1: Dial-up connection

NotiTime ExpTime DFU

061

Proximity of the expiration of the certification.

062 HTTP Proxy Use

SP Mode Tables

SM 55 B867

B867

Printer/

Scanner Unit

This SP setting determines if the proxy server is used when the machine

communicates with the service center.

HTTP Proxy Host

063

This SP sets the address of the proxy server used for communication

between embedded RCG-N and the gateway. Use this SP to set up or display

the customer proxy server address. The address is necessary to set up

embedded RCG-N.

 The address display is limited to 127 characters. Characters beyond

the 127th character are ignored.

 This address is customer information and is not printed in the SMC

report.

HTTP Proxy Port Number

064

This SP sets the port number of the proxy server used for communication

between embedded RCG N and the gateway. This setting is necessary to set

up embedded RCG-N.

 This port number is customer information and is not printed in the

SMC report.

HTTP Proxy Aut Usr

065

This SP sets the HTTP proxy authentication user name.

 The length of the name is limited to 31 characters. Any character

beyond the 31st character is ignored.

 This name is customer information and is not printed in the SMC

report.

HTTP Proxy Aut Pass

066

This SP sets the HTTP proxy authentication password.

 The length of the password is limited to 31 characters. Any character

beyond the 31st character is ignored.

SP Mode Tables

B867 56 SM

 This name is customer information and is not printed in the SMC

report.

Cer Updt Cond

Displays the status of the certification update.

0 The certification used by embedded RCG is set correctly.

1

The certification request (setAuthKey) for update has been received

from the GW URL and certification is presently being updated.

2

The certification update is completed and the GW URL is being notified

of the successful update.

3

The certification update failed, and the GW URL is being notified of the

failed update.

4

The period of the certification has expired and a new request for an

update is being sent to the GW URL.

11

A rescue update for certification has been issued and a rescue

certification setting is in progress for the rescue GW connection.

12

The rescue certification setting is completed and the GW URL is being

notified of the certification update request.

13

The notification of the request for certification update has been

completed successfully, and the system is waiting for the certification

update request from the rescue GW URL

14

The notification of the certification request has been received from the

rescue GW controller, and the certification is being stored.

15

The certification has been stored, and the GW URL is being notified of

the successful completion of this event.

067

16

The storing of the certification has failed, and the GW URL is being

notified of the failure of this event.

SP Mode Tables

SM 57 B867

B867

Printer/

Scanner Unit

17

The certification update request has been received from the GW URL,

the GW URL was notified of the results of the update after it was

completed, but a certification error has been received, and the rescue

certification is being recorded.

18

The rescue certification of No. 17 has been recorded, and the GW URL

is being notified of the failure of the certification update.

Cer Abnml Cause

Displays a number code that describes the reason for the request for update

of the certification.

0 Normal. There is no request for certification update in progress.

1

Request for certification update in progress. The current certification

has expired.

2

An SSL error notification has been issued (after the certification has

expired).

3

Notification of shift from a common authentication to an individual

certification.

4 Notification of a common certification without ID2.

5 Notification that no certification was issued.

068

6 Notification that GW URL does not exist.

Cert: Updtt ReqID

069

The ID of the request for certification.

Firm Updating

083

Displays the status of the firmware update.

Firm Up Usr Conf

085

This SP setting determines if the operator can confirm the previous version of

the firmware before the firmware update execution. If the option to confirm the

SP Mode Tables

B867 58 SM

previous version is selected, a notification is sent to the system manager and

the firmware update is done with the firmware files from the URL.

Firmware Size

086

Allows the service technician to confirm the size of the firmware data files

during the firmware update execution.

CERT: Macro Version

087

Displays the macro version of the @Remote certification.

CERT: PAC Version

088

Displays the PAC version of the @Remote certification.

CERT: ID2 Code

089

Displays ID2 for the @Remote certification. Spaces are displayed as

underscores (_). Asterisks (*) indicate that no @Remote certification exists.

CERT: Subject

090

Displays the common name of the @Remote certification subject. CN = the

following 17 bytes. Spaces are displayed as underscores (_). Asterisks (*)

indicate that no DESS exists.

CERT: Serial Number

091

Displays serial number for the @Remote certification. Asterisks (*) indicate

that no DESS exists.

CERT: Issuer

092

Displays the common name of the issuer of the @Remote certification. CN =

the following 30 bytes. Asterisks (*) indicate that no DESS exists.

CERT: St ExpTime

093

Displays the start time of the period for which the current @Remote

certification is enabled.

094 CERT: End ExpTime

SP Mode Tables

SM 59 B867

B867

Printer/

Scanner Unit

Displays the end time of the period for which the current @Remote

certification is enabled.

Ins Country

150

Select from the list the name of the country where embedded RCG-M is

installed in the machine. After selecting the country, you must also set the

following SP codes for embedded RCG-M:

 SP5816-153

 SP5816-154

 SP5816-161

0: Japan, 1: USA, 2: Canada, 3: UK, 4: Germany, 5: France

6: Italy, 7: Netherlands, 8: Belgium, 9: Luxembourg, 10: Spain

Aut Line Detect

151

Press [Execute].

Setting this SP classifies the telephone line where embedded RCG-M is

connected as either dial-up or push type, so embedded RCG-M can

automatically distinguish the number that connects to the outside line.

 The current progress, success, or failure of this execution can be

displayed with SP5816 152.

 If the execution succeeded, SP5816 153 will display the result for

confirmation and SP5816 154 will display the telephone number for the

connection to the outside line.

Line Detect Rst

Displays a number to show the result of the execution of SP5816 151. Here is

a list of what the numbers mean.

152

0: Success

1: In progress (no result yet). Please wait.

2: Line abnormal

3: Cannot detect dial tone automatically

4: Line is disconnected

5: Insufficient electrical power supply

6: Line classification not supported

7: Error because fax transmission in progress – ioctl() occurred.

SP Mode Tables

B867 60 SM

8: Other error occurred

9: Line classification still in progress. Please wait.

Dial/Push Select

153

This SP displays the classification (tone or pulse) of the telephone line to the

access point for embedded RCG-M. The number displayed (0 or 1) is the

result of the execution of SP5816 151. However, this setting can also be

changed manually.

[0 to 1 / 0 / 1 /step]

0: Tone Dialing Phone

1: Pulse Dialing Phone

Inside Japan "2" may also be displayed:

0: Tone Dialing Phone

1: Pulse Dialing Phone 10PPS

2: Pulse Dialing Phone 20PPS

Outline Phone #

154

The SP sets the number that switches to PSTN for the outside connection for

embedded RCG-M in a system that employs a PBX (internal line).

 If the execution of SP5816-151 has succeeded and embedded RCG-M

has connected to the external line, this SP display is completely blank.

 If embedded RCG-M has connected to an internal line, then the number

of the connection to the external line is displayed.

 If embedded RCG-M has connected to an external line, a comma is

displayed with the number. The comma is inserted for a 2 sec. pause.

 The number setting for the external line can be entered manually

(including commas).

Remove Service: PPP Recognition Timeout

155

SSP: Sets the length of the timeout for the embedded RCG-M connection to

its access point. The timeout is the time from when the modem sends the

ATD to when it receives the result code.

[1 to 65536 / 60 / 1 /step]

156 Dial Up User

SP Mode Tables

SM 61 B867

B867

Printer/

Scanner Unit

Use this SP to set a user name for access to remote dial up. Follow these

rules when setting a user name:

 Name length: Up to 32 characters

 Spaces and # allowed but the entire entry must be enclosed by double

quotation marks (").

Dial Up Password

157

Use this SP to set a password for access to remote dial up. Follow these rules

when setting a user name:

 Name length: Up to 32 characters

 Spaces and # allowed but the entire entry must be enclosed by double

quotation marks (").

Phone Number

161

Use this SP to set the telephone number of the line where embedded RCG-M

is connected. This number is transmitted to and used by the Call Center to

return calls.

Limit: 24 numbers (numbers only)

Ans Timing Adj

162

When the Call Center calls out to a embedded RCG-M modem, it sends a

repeating ID tone (*#1#). This SP sets the time the line remains open to send

these ID tones after the number of the embedded RCG-M modem is dialed up

and connected.

[0 to 24/ 1 /1 /step]

The actual amount of time is this setting + 2 sec. For example, if you set "2"

the line will remain open for 4 sec.

Access Point

163

This is the number of the dial-up access point for embedded RCG-M. If no

setting is done for this SP code, then a preset value (determined by the

country selected) is used.

Default: 0

Allowed: Up to 16 alphanumeric characters

164 Comm Line

SP Mode Tables

B867 62 SM

This SP sets the connection conditions for the customer. This setting

dedicates the line to embedded RCG-M only, or sets the line for sharing

between embedded RCG-M and a fax unit.

[0 or 1 / 0 / - ]

0: Line shared by embedded RCG-M/Fax

1: Line dedicated to embedded RCG-M only

 If this setting is changed, the copier must be cycled off and on.

 SP5816 187 determines whether the off-hook button can be used to

interrupt an embedded RCG-M transmission in progress to open the

line for fax transaction.

Modem Serial Number

173

This SP displays the serial number registered for the embedded RCG-M.

Lmt Resend Cncl

174

Normally, it is best to allow unlimited time for certification and ID2 update

requests, and for the notification that the certification has been completed.

However, embedded RCG-M generates charges based on transmission time

for the customer, so a limit is placed upon the time allowed for these

transactions.

If these transactions cannot be completed within the allowed time, do this SP

to cancel the time restriction.

FAX TX Priority

187

This SP determines whether pushing the off-hook button will interrupt an

embedded RCG-M transmission in progress to open the line for fax

transaction. This SP can be used only if SP5816-164 is set to "0".

[0 or 1/ 0 / - ]

0: Disable. Setting the fax unit off-hook does not interrupt a fax transaction in

progress. If the off-hook button is pushed during a embedded RCG-M

transmission, the button must be pushed again to set the fax unit on-hook

after the embedded RCG-M transmission has completed.

1: Enable. When embedded RCG-M shares a line with a fax unit, setting the

fax unit off-hook will interrupt a embedded RCG-M transmission in progress

SP Mode Tables

SM 63 B867

B867

Printer/

Scanner Unit

and open the line for a fax transaction.

Polling Man Exc

200

Executes the polling test.

Instl: Condition

201

Displays a number that indicates the status of the @Remote service device.

0: Neither the registered device by the external RCG nor embedded RCG

device is set.

1: The embedded RCG device is being set. Only Box registration is

completed. In this status the this unit cannot answer a polling request from

the external RCG.

2: The embedded RCG device is set. In this status the external RCG unit

cannot answer a polling request.

3: The registered device by the external RCG is being set. In this status the

embedded RCG device cannot be set.

4: The registered module by the external RCG has not started.

Instl: ID#

202

Allows entry of the number of the request needed for the embedded RCG.

Instl: Reference

203

Executes the inquiry request to the @Remote GateWay URL.

Instl: Ref Rslt

Displays a number that indicates the result of the inquiry executed with

SP5816-203.

204

0: Succeeded

1: Inquiry number error

2: Registration in progress

3: Proxy error (proxy enabled)

4: Proxy error (proxy disabled)

5: Proxy error (Illegal user name or password)

6: Communication error

7: Certification update error

SP Mode Tables

B867 64 SM

8: Other error

9: Inquiry executing

Instl: Ref Section

205

Displays the result of the notification sent to the device from the GW URL in

answer to the inquiry request. Displayed only when the result is registered at

the GW URL.

Instl: Rgstltn

206

Executes Embedded RCG Registration.

Instl: Rgstltn Rst

207

Displays a number that indicates the registration result.

0: Succeeded

2: Registration in progress

3: Proxy error (proxy enabled)

4: Proxy error (proxy disabled)

5: Proxy error (Illegal user name or password)

6: Communication error

7: Certification update error

8: Other error

9: Registration executing

Instl Error Code

Displays a number that describes the error code that was issued when either

SP5816 204 or SP5816 207 was executed.

Cause Code Meaning

-11001 Chat parameter error

-11002 Chat execution error

Illegal Modem

Parameter

-11003 Unexpected error

208

Operation Error,

Incorrect Setting

-12002

Inquiry, registration attempted without acquiring

device status.

SP Mode Tables

SM 65 B867

B867

Printer/

Scanner Unit

-12003

Attempted registration without execution of an

inquiry and no previous registration.

-12004

Attempted setting with illegal entries for

certification and ID2.

-2385

Attempted dial up overseas without the correct

international prefix for the telephone number.

-2387 Not supported at the Service Center

-2389 Database out of service

-2390 Program out of service

-2391 Two registrations for same device

-2392 Parameter error

-2393 External RCG not managed

-2394 Device not managed

-2395 Box ID for external RCG is illegal

-2396 Device ID for external RCG is illegal

-2397 Incorrect ID2 format

Error Caused by

Response from

GW URL

-2398 Incorrect request number format

Instl Clear

209

Releases a machine from its embedded RCG setup.

Print Com Log

250

Prints the communication log.

5821 [NRS Address]

001 CSS-PI Device

Sets the PI device code. After you change this

setting, you must turn the machine off and on.

SP Mode Tables

B867 66 SM

002 RCG IP Address

Sets the IP address of the RCG (Remote

Communication Gate) destination for call

processing at the remote service center.

[00000000h to FFFFFFFFh/1]

5824 NVRAM Upload

001

(☛ "NVRAM Upload")

5825 NVRAM Download

001

(☛ "NVRAM Download")

5828 [Network Setting] CTL

050

1284 Compatibility

(Centro)

Enables or disables 1284 Compatibility.

[0 or 1 / 1 / 1 / step]

0: Disabled, 1: Enabled

052 ECP (Centro)

Enables or disables ECP Compatibility.

[0 or 1 / 1 / 1 / step]

0: Disabled, 1: Enabled

NOTE: This SP is activated only when

SP5-828-50 is set to "1".

065 Job Spooling

Enables/disables Job Spooling.

[0 or 1 / 0 / 1 / step]

0: Disabled, 1: Enabled

066

Job Spooling Clear: Start

Time

Treatment of the job when a spooled job exists at

power on.

0: ON (Data is cleared)

1: OFF (Automatically printed)

069 Job Spooling (Protocol)

Validates or invalidates the job spooling function

for each protocol.

0: Validates

SP Mode Tables

SM 67 B867

B867

Printer/

Scanner Unit

1: Invalidates

bit0: LPR

bit1: FTP

bit2: IPP

bit3: SMB

bit4: BMLinkS

bit5: DIPRINT

bit6: (Reserved)

bit7: (Reserved)

090 TELNET (0: OFF 1: ON)

Enables or disables the Telnet protocol.

[ 0 or 1 / 1 / – ]

0: Disable, 1: Enable

091 Web (0: OFF 1: ON)

Enables or disables the Web operation.

[ 0 or 1 / 1 / – ]

0: Disable, 1: Enable

Active IPv6 Link

145

This is the IPv6 local address link referenced on the Ethernet or wireless LAN

(802.11b) in the format:

"Link Local Address" + "Prefix Length"

The IPv6 address consists of a total of 128 bits configured in 8 blocks of 16

bits each.

147

Active IPv6 Status

Address 1

149

Active IPv6 Status

Address 2

151

Active IPv6 Status

Address 3

153

Active IPv6 Status

Address 4

155

Active IPv6 Status

Address 5

These SPs are the IPv6 status addresses (1 to 5)

referenced on the Ethernet or wireless LAN

(802.11b) in the format:

"Status Address" + "Prefix Length"

The IPv6 address consists of a total of 128 bits

configured in 8 blocks of 16 bits each.

SP Mode Tables

B867 68 SM

IPv6 Manual Setting Address

156

This SP is the IPv6 manually set address referenced on Ethernet or wireless

LAN (802.11b) in the format:

"Manual Set Address" + "Prefix Length"

The IPv6 address consists of a total of 128 bits configured in 8 blocks of 16

bits each.

IPv6 Gateway Address

158

This SP is the IPv6 gateway address referenced on Ethernet or wireless LAN

(802.11b). The IPv6 address consists of a total of 128 bits configured in 8

blocks of 16 bits each.

5840 [IEEE 802.11b]

Channel MAX CTL

[1 to 11 or 13 / 11 or 13 / 1 /step]

Europe: 1 to 13, default: 13

NA/ Asia: 1 to 11, default: 11

006

Sets the maximum number of channels available for data transmission via

wireless LAN. The number of channels available varies according to location.

The default settings are set for the maximum end of the range for each area.

Adjust the upper 4 bits to set the maximum number of channels. DFU

 Do not change the setting.

Channel MIN CTL

[ 1 to 11 or 13 / 1 / 1 /step]

Europe: 1 to 13

NA/ Asia: 1 to 11

007

Sets the minimum number of channels available for data transmission via the

wireless LAN. The number of channels available varies according to location.

The default settings are set for the minimum end of the range for each area.

Adjust the lower 4 bits to set the minimum number of channels. DFU

 Do not change the setting.

011

WEP Key Select CTL [00 to 11 / 00 / 1 binary]

SP Mode Tables

SM 69 B867

B867

Printer/

Scanner Unit

00: Key #1

01: Key #2 (Reserved)

10: Key #3 (Reserved)

11: Key #4 (Reserved)

Selects the WEP key.

5842 [GWWS Analysis] DFU

Setting 1 CTL

Bit Groups

0 System & other groups (LSB)

1 Capture related

2 Certification related

3 Address book related

4 Machine management related

5 Output related (printing, delivery)

6 Repository related

001

This is a debugging tool. It sets

the debugging output mode of

each Net File process.

Default: Bit SW 1000 0000

7 Debug log output

Setting 2 CTL

Bit Groups

0-6 Not used

002

Default: Bit SW 0000 0000

7

Log time stamp setting

0: Date/Hour/Minute/Second

1: Minute/Second/Msecond

5844 [USB]

001 Transfer Rate CTL

SP Mode Tables

B867 70 SM

Sets the speed for USB data transmission.

[Full Speed]

[Auto Change]

Vendor ID CTL

002

Sets the vendor ID:

Initial Setting: 0x05A Ricoh Company

[0x0000 to 0xFFFF/1] DFU

Product ID CTL

003

Sets the product ID.

[0x0000 to 0xFFFF/1] DFU

Device Release No. CTL

004

Sets the device release number of the BCD (binary coded decimal) display.

[0000 to 9999/1] DFU

Enter as a decimal number. NCS converts the number to hexadecimal number

recognized as the BCD.

[Delivery Server Setting] CTL -

5845

Provides items for delivery server settings.

FTP Port Num [ 0 to 65535 / 3670 / 1 /step]

001

Sets the FTP port number used when image files to the Scan Router Server.

Srv IP (Primary) Range: 000.000.000.000 to 255.255.255.255

002

Use this SP to set the Scan Router Server address. The IP address under the

transfer tab can be referenced by the initial system setting.

Retry Interval [60 to 999 / 300 / 1 second /step]

003

Specifies the interval time for sending the scanned image data to the deliver

server or SMTP/FTP/NCP/SMB server after sending error.

004 Number of Retries [0 to 99 / 3 / 1 time/step]

SP Mode Tables

SM 71 B867

B867

Printer/

Scanner Unit

Specifies the retry times for sending the scanned image data to the deliver

server or SMTP/FTP/NCP/SMB server after sending error.

Delivery Error Display Time [0 to 999 / 300 / 1 second /step]

006

Use this setting to determine the length of time the prompt message is

displayed when a test error occurs during document transfer with the NetFile

application and an external device.

Srv IP (Secondary) Range: 000.000.000.000 to 255.255.255.255

008

Specifies the IP address assigned to the computer designated to function as

the secondary delivery server of Scan Router. This SP allows only the setting

of the IP address without reference to the DNS setting.

Delivery Server Model [ 0 to 4 / 0 / 1 /step]

009

Allows changing the model of the delivery server registered by the I/O d

evice.

0: Unknown, 1: SG1 Provided, 2: SG1 Package,

3: SG2 Provided, 4: SG2 Package

Delivery Svr Capability [ 0 to 255 / 0 / 1 /step]

Bit7 = 1 Comment information exits

Bit6 = 1 Direct specification of mail address

possible

Bit5 = 1 Mail RX confirmation setting possible

Bit4 = 1 Address book automatic update function

exists

Bit3 = 1 Fax RX delivery function exists

Bit2 = 1 Sender password function exists

Bit1 = 1 Function to link MK-1 user and Sender

exists

010

Bit0 = 1 Sender specification required (if set to 1,

Bit6 is set to “0”)

Changes the capability of

the server that is

registered as an I/O

device.

SP Mode Tables

B867 72 SM

Delivery Svr Capability (Ext) [ 0 to 255 / 0 / 1 /step]

Changes the capability of the server that is registered as an I/O device.

011

Bit7 = 1 Address book usage limitation (Limitation for each authorized user)

Bit6 = 1 RDH authorization link

Bit5 to 0: Not used

Svr Schm (Primary) -

013

Specifies the scheme of the primary delivery server.

Svr Port Num (Pri) -

014

Specifies the port number of the primary delivery server.

Srv URL Path (Pri) -

015

Specifies the URL path of the primary delivery server.

Svr Schm (Sec) -

016

Specifies the scheme of the secondary delivery server.

Svr Port Num (Sec) -

017

Specifies the port number of the secondary delivery server.

Srv URL Path (Sec) -

018

Specifies the URL path of the secondary delivery server.

CapSvr Schm -

019

Specifies the scheme of the capture server.

CapSvr Port Num -

020

Specifies the port number of the capture server.

CapSrv URL Path -

021

Specifies the URL path of the s capture server.

022

Rapid-fire Send [ 0 or 1 / 1 / - ]

SP Mode Tables

SM 73 B867

B867

Printer/

Scanner Unit

0: Disable, 1: Enable

Enables or disables the prevention function for the continuous data sending.

5846 [UCS Settings] CTL -

Machine ID (Delivery Server) Displays ID

001

Displays the unique device ID in use by the delivery server directory. The

value is only displayed and cannot be changed. This ID is created from the

NIC MAC or IEEE 1394 EUI. The ID is displayed as either 6-byle or 8-byte

binary.

Machine ID Clear (Delivery Server) Clears ID

002

Clears the unique ID of the device used as the name in the file transfer

directory. Execute this SP if the connection of the device to the delivery

server is unstable. After clearing the ID, the ID will be established again

automatically by cycling the machine off and on.

Maximum Entries [150 to 999 / 150 / 1 /step]

003

Changes the maximum number of entries that UCS can handle.

If a value smaller than the present value is set, the UCS managed data is

cleared, and the data (excluding user code information) is displayed.

Delivery Server Retry Timer [0 to 255 / 0 / 1 /step]

006

Sets the interval for retry attempts when the delivery server fails to acquire

the delivery server address book.

Delivery Server Retry Times [0 to 255 / 0 / 1 /step]

007

Sets the number of retry attempts when the delivery server fails to acquire the

delivery server address book.

Delivery Server Maximum

Entries

[200 to 999 / 200 / 1/step]

008

Sets the maximum number account entries of the delivery server user

information managed by UCS.

SP Mode Tables

B867 74 SM

LDAP Search Timeout [1 to 255 / 60 / 1 /step]

010

Sets the length of the timeout for the search of the LDAP server.

Addr B Mig (SD → SD)

[0 to 10 / 0 / 1 /step]

0: Not decided yet

1: Slot 1 to 10: Slot 10

042

This SP copies an address book data in a SD card to another SD card.

Select the destination slot where you want to move an address book data,

and then press "Execute" key.

You can check where an address book data is in with SP5-846-043.

Addr B Media -

043

Displays the slot number where an address book data is in.

047 Initialize Local Addr Book

Clears the local address book information,

including the user code.

048 Initialize Delivery Addr Book

Clears the distribution address book

information, except the user code.

049 Initialize LDAP Addr Book

Clears the LDAP address book information,

except the user code.

050 Initialize All Addr Book

Clears all directory information managed by

UCS, including all user codes.

Turn the main power switch off and on after

executing this SP.

051 Backup All Addr Book

Uploads all directory information to the SD

card.

052 Restore All Addr Book

Downloads all directory information from the

SD card.

Clear Backup Info

053

Deletes the address book data from the SD card in the service slot.

Deletes only the files that were uploaded from this machine.

This feature does not work if the card is write-protected.

SP Mode Tables

SM 75 B867

B867

Printer/

Scanner Unit

 After you do this SP, go out of the SP mode, and then turn the power

off. Do not remove the SD card until the Power LED stops flashing.

Search Option

060

This SP uses bit switches to set up the fuzzy search options for the UCS local

address book.

Bit0: Checks both upper/lower case characters

Bit1: Japan only

Bit2 to 7: Not used

Compl Opt1

062

Use this SP to set the conditions for password entry to access the local

address book. Specifically, this SP limits the password entry to upper case

and sets the length of the password.

[0 to 32 / 0 / 1 /step]

 This SP does not normally require adjustment.

 This SP is enabled only after the system administrator has set up a

group password policy to control access to the address book.

Compl Opt2

063

Use this SP to set the conditions for password entry to access the local

address book. Specifically, this SP limits the password entry to lower case

and defines the length of the password.

[0 to 32 / 0 / 1 /step]

 This SP does not normally require adjustment.

 This SP is enabled only after the system administrator has set up a

group password policy to control access to the address book.

Compl Opt3

064

Use this SP to set the conditions for password entry to access the local

address book. Specifically, this SP limits the password entry to numbers and

defines the length of the password.

SP Mode Tables

B867 76 SM

[0 to 32 / 0 / 1 /step]

 This SP does not normally require adjustment.

 This SP is enabled only after the system administrator has set up a

group password policy to control access to the address book.

Compl Opt4

065

Use this SP to set the conditions for password entry to access the local

address book. Specifically, this SP limits the password entry to symbols and

defines the length of the password.

[0 to 32 / 0 / 1 /step]

 This SP does not normally require adjustment.

 This SP is enabled only after the system administrator has set up a

group password policy to control access to the address book.

091 FTP Auth Port Setting

Specifies the FTP port for getting a distribution

server address book that is used in the

identification mode.

[0 to 65535 / 3671 / 1 /step]

094 Encryption Stat

Shows the status of the encryption function for

the address book data.

[Web Service] CTL -

5848

SP5848-1 sets the 4-bit switch assignment for the access control setting.

Setting of 0001 has no effect on access and delivery from Scan Router.

ac: Access Control

004 ac: UD (only Lower 4 bits)

007 ac: Log Fax (Lower 4 bits)

009 ac: Job Ctrl (Lower 4 bits)

011

ac: Device Management

(Lower 4 bits)

Switches access control on and off.

0000: No access control

0001: Denies access to DeskTop Binder.

SP Mode Tables

SM 77 B867

B867

Printer/

Scanner Unit

022 ac: Uadmin (Lower 4bits)

210 Log Type: Job1

211 Log Type: Job2

212 Log Type: Access

213 Primary Srv

214 Secondary Srv

215 Start Time

Displays the log server settings.

These can be adjusted with the Web Image

Monitor.

216 Interval Time

Specifies the transmit interval.

[1 to 1000 / 1 / 1 hour/step]

This SP is activated only when SP5848-217 is

set to "2 (Transmit periodically)".

217 Timing

Selects the transmit timing.

[0 to 2 / 0 / 1/step]

0: No Transmit, 1: Transmit one by one

2: Transmit periodically

[Installation Date] CTL

5849

Displays or prints the installation date of the machine.

001 Display

The “Counter Clear Day” has been changed to “Installation

Date” or “Inst. Date”.

002 Print

Determines whether the installation date is printed on the

printout for the total counter.

[0 or 1/ 1 / 1/step]

0: No Print, 1: Print

003

Total

Counter

Displays the total counter when the installation date is

registered to the machine.

5851 [Bluetooth] CTL

SP Mode Tables

B867 78 SM

001 Mode

Sets the operation mode for the Bluetooth Unit. Press either

key.

0 :Public, 1: Private

[Remote ROM Update]

5856

Allows the technician to upgrade the firmware using a parallel cable when

updating the remote ROM.

002 Local Port CTL

[0 or 1 / 0 / 1/step]

0: Disallow

1: Allow

5857 [Debug Log Save] CTL -

On/Off 0: OFF, 1: ON

001

Switches the debug log feature on and off. The debug log cannot be captured

until this feature is switched on.

Save to SD Card

006

Specifies the debug log number for saving to an SD card.

Erase SD Debug

012

Erases SD debug logs in the SD card.

Turn off and on after executing this SP.

Dsply-SD Space

013

Displays the remaining space in the SD card.

SD to SD Latest (Latest 4 MB)

014

Saves the debug log (latest 4 MB) in memory to the SD card.

A unique file name is generated to avoid overwriting existing file names on

the SD card. Up to 4MB can be copied to the SD card. 4 MB segments can be

copied one by one to the SD card.

SP Mode Tables

SM 79 B867

B867

Printer/

Scanner Unit

SD to SD Any (Latest 4 MB Any Key)

015

Saves the specified debug log (with SP5-857-006) in memory to the SD card.

A unique file name is generated to avoid overwriting existing file names on

the SD card. Up to 4MB can be copied to the SD card. 4 MB segments can be

copied one by one to the SD card.

Make SD Debug

017

Executes the making of a file (4MB) for saving debug logs.

[Debug Log Save: SC] CTL -

5858

These SPs select the content of the debugging information to be saved to the

destination selected by SP5857-2.

SP5858-3 stores one SC specified by number. Refer to the chapter "Trouble

Shooting" for a list of SC error codes.

001 Engine SC

Turns the save function on/off for SC codes

generated by copier engine errors.

[0 or 1 / 0 / 1/ step]

0: OFF, 1: ON

002 Controller SC

Turns the save function on/off for SC codes

generated by GW controller errors.

[0 or 1 / 0 / 1/ step]

0: OFF, 1: ON

003 Any SC [0 to 65535 / 0 / 1 /step]

004 Jam

Turns the save function on/off for jam errors.

[0 or 1 / 0 / 1/ step]

0: OFF, 1: ON

5859 [Debug Log Save Key] CTL -

001 Key 1

002 Key 2

These SPs allow you to set up to 10 keys for log

files for functions that use common memory on

SP Mode Tables

B867 80 SM

003 Key 3

004 Key 4

005 Key 5

006 Key 6

007 Key 7

008 Key 8

009 Key 9

010 Key 10

the controller board.

[ –9999999 to 9999999 / 0 / – ]

5860 [SMTP/POP3/IMAP4] CTL -

Partial Mail Receive Timeout [1 to 168 / 72 / 1 hour/step]

020

Sets the amount of time to wait before saving mail that breaks up during

reception. The received mail is discarded if the remaining portion of the mail is

not received during this prescribed time.

MDN Response RFC2298 Compliance [0 to 1 / 1 / – ]

021

Determines whether RFC2298 compliance is switched on for MDN reply mail.

0: No, 1: Yes

SMTP Auth. From Field Replacement [0 to 1 / 0 / – ]

022

Determines whether the FROM item of the mail header is switched to the

validated account after the SMTP server is validated.

0: No. "From" item not switched. 1: Yes. "From" item switched.

SMTP Auth. Direct Setting [0 or 1 / 0 / – ]

025

Selects the authentication method for SMPT.

Bit switch:

 Bit 0: LOGIN

 Bit 1: PLAIN

 Bit 2: CRAM MD5

SP Mode Tables

SM 81 B867

B867

Printer/

Scanner Unit

 Bit 3: DIGEST MD5

 Bit 4 to 7: Not used

 This SP is activated only when SMTP authorization is enabled by UP

mode.

5866 [E-mail Report]

Report Validity -

[ 0 or 1 / 0 / – ]

0: Enabled, 1: Disabled

001

Enables or disables the E-mail alert function.

Add Date Field CTL [ 0 or 1 / 0 / – ] 0: Not add, 1: Add

005

Adds or does not add the date field to the header of the alert mail.

5869 [RAM Disk Setting]

Mail Function GWINIT

[0 or 1 / 0 / - ]

0: ON, 1: OFF

001

Turns on or off the e-mail function.

PDL Storage GWINIT [0 to 255 / 4 / 1 /step]

002

Specifies the RAM storage size for PDL.

5870 [Common Key Info Writing]

001 Writing CTL

Writes to flash ROM the common proof for

validating the device for @Remote

specifications.

003 Initialize CTL

Formats the common proof area of the flash

ROM. FA

5873 [SD Card Appli Move]

SP Mode Tables

B867 82 SM

001 Move Exec

This SP copies the application programs from the

original SD card in SD card slot 3 to an SD card in

SD card slot 2.

002 Undo Exec

This SP copies back the application programs

from an SD card in the SD Card Slot 3 to the

original SD card in the SD card slot 2. Use this

menu when you have mistakenly copied some

programs by using "Move Exec" (SP5873-1).

5875 [SC Auto Reboot]

001 Reboot Mode CTL

Enables or disables the automatic reboot

function when an SC error occurs.

[0 or 1 / 0 / – ]

0: The machine reboots automatically when

the machine issues an SC error and logs

the SC error code. If the same SC occurs

again, the machine does not reboot.

1: The machine does not reboot when an

SC error occurs.

The reboot is not executed for Type A, B or

C SC codes.

002 Reboot Method CTL

Selects the reboot method for SC.

[0 or 1 / 0 / -]

0: Manual reboot, 1: Automatic reboot

5878 [Option Setup]

001 Option Setup -

Enables the Data Overwrite Security unit.

Press "EXECUTE" on the operation panel.

Then turn the machine off and on.

5881 [Delete Fixed Sent]

SP Mode Tables

SM 83 B867

B867

Printer/

Scanner Unit

001 Delete Fixed Sent - Deletes the fixed form sentence.

5886 [Permit ROM Update] DFU

001

This SP determines whether the ROM can be updated.

[0 or 1 / 0 / 1/step]

0: Yes, 1: No

5887 [SD GetCounter] SSP

001

This SP saves the counter list of the machine to an SD card in the slot 3.

The folder of "SD_COUNTER" must be made in an SD card for this SP.

5913 [Switch Permission]

Print Application Timer

002

Sets the length of time to elapse before allowing another application to take

control of the display when the application currently controlling the display is

not operating because a key has not been pressed.

[3 to 30 / 3 / 1 second/step]

5974 [Cherry Server]

001

Selects which version of the Scan Router application program, “Light” or “Full

(Professional)”, is installed.

[0 to 1 / 0 / 1 /step]

0: Light version (supplied with this machine)

1: Full version (optional)

[Device Setting]

5985

The NIC and USB support features are built into the GW controller. Use this

SP to enable and disable these features. In order to use the NIC and USB

functions built into the controller board, these SP codes must be set to "1".

SP Mode Tables

B867 84 SM

001 On Board NIC

[0 to 2 / 0 / 1 /step]

0: Disable, 1: Enable, 2: Function limitation

When the "Function limitation" is set, "On board NIC" is

limited only for the @Remote or LDAP/NT authentication.

 Other network applications than @Remote or

LDAP/NT authentication are not available when

this SP is set to "2". Even if you can change the

initial settings of those network applications,

settings may not actually work.

002 On Board USB

[0 or 1 / 0 / 1/step]

0: Disable, 1: Enable

[SP Print Mode] SMC Print

5990

In the SP mode, press Copy Window to move to the copy screen, select the

paper size, then press Start. Select A4/LT (Sideways) or larger to ensure that

all the information prints. Press SP Window to return to the SP mode, select

the desired print, and press "EXECUTE".

001 All (Data List)

002 SP (Mode Data List)

003 User Program Data

004 Logging Data

005 Diagnostic Report

006 Non-Default (Prints only SPs set to values other than defaults.)

007 NIB Summary

021 Copier User Program

022 Scanner SP

023 Scanner User Program

SP Mode Tables

SM 85 B867

B867

Printer/

Scanner Unit

5998 Memory Clear

001 See the section "Memory Clear" in this chapter.

4.2.3 SP7-XXX (DATA LOG)

7401* [Counter–SC Total] CTL [0 to 9999 / 0 / 1/step]

001 Displays how many times SC codes are generated.

7403 [SC History]

001 Latest

002 Latest 1

003 Latest 2

004 Latest 3

005 Latest 4

006 Latest 5

007 Latest 6

008 Latest 7

009 Latest 8

010 Latest 9

CTL

Logs the SC codes detected.

The 10 most recently detected SC Codes

are displayed on the screen.

L: Asset line

V: Assert location

F: Assert file

7502* [Counter–Paper Jam] [0 to 9999 / 0 / 1/step]

7502 1 Displays the total number of paper jams.

7503* [Counter–Orgn Jam] [0 to 9999 / 0 / 1/step]

7503 1 Displays the total number of original jams,

SP Mode Tables

B867 86 SM

[Paper Jam/Loc] [0 to 9999 / 0 / 1/step]

7504*

Displays the total number of the paper jams classified by timing and

location.

☛ "Counter-Each Paper Jam (SP7-504)", in this chapter.

[Original Jam/Loc] [0 to 9999 / 0 / 1/step]

7505*

Displays the total number of the original jams on the ADF/ARDF that have

occurred at a certain timing or at a certain location.

☛ "Original Jam History Display (SP7-508)", in this chapter.

7506 [Paper Jam/ Size] Jam Counter: Paper Size

7506 5 A4 LEF

7506 6 A5 LEF

7506 14 B5 LEF

7506 38 LT LEF

7506 44 HLT LEF

7506 132 A3 SEF

7506 133 A4 SEF

7506 134 A5 SEF

7506 141 B4 SEF

7506 142 B5 SEF

7506 160 DLT SEF

7506 164 LG SEF

7506 166 LT SEF

7506 172 HLT SEF

CTL Displays the number of jams according to

the paper size.

[ 0 to 9999 / 0 / 1 sheet/step ]

SP Mode Tables

SM 87 B867

B867

Printer/

Scanner Unit

7506 255 Others

7507* [Disply-P Jam Hist] Display: Paper Jam History

7507 1 Last

7507 2 Latest 1

7507 3 Latest 2

7507 4 Latest 3

7507 5 Latest 4

7507 6 Latest 5

7507 7 Latest 6

7507 8 Latest 7

7507 9 Latest 8

7507 10 Latest 9

Displays the copy jam history (the most recent 10 jams)

Sample Display:

CODE:007

SIZE:05h

TOTAL:0000334

DATE:DEC 1 09:44/06 2005

where:

CODE is the SP7504-*** number (see above.)

SIZE is the ASAP paper size code in hex.

TOTAL is the total jam error count (SP7003)

DATE is the date the jams occurred.

Size Code Size Code Size Code

A4 (S) 05 A3 (L) 84 DLT (L) A0

A5 (S) 06 A4 (L) 85 LG (L) A4

B5 (S) 0E A5 (L) 86 LT (L) A6

LT (S) 26 B4 (L) 8D HLT (L) AC

HLT (S) 2C B5 (L) 8E Others FF

[Disply-O Jam Hist] Display: Original Jam History

7508*

Displays the original jam history of the transfer unit in groups of 10, starting

with the most recent 10 jams. Display contents are as follows:

CODE is the SP7-505-*** number.

SIZE is the paper size code in hex. (See “Paper Size Hex Codes” below.)

SP Mode Tables

B867 88 SM

TOTAL is the total jam error count (SP7-003)

DATE is the date the previous jam occurred

1* Latest

2* Latest 1

3* Latest 2

4* Latest 3

5* Latest 4

6* Latest 5

7* Latest 6

8* Latest 7

9* Latest 8

10* Latest 9

Sample Display:

CODE: 007

SIZE: 05h

TOTAL: 0000334

DATE: Mon Mar 15 11:44:50 2000

[Memory/ Version/ PN]

7801

Displays the part number and version of all ROMs in the machine.

7801

255

Memory/ Version/ PN

[PM Counter]

7803

Displays the PM counter for each PM part.

7803 1 Paper CTL [0 to 99999999 / 0 / 1/step]

[PM Count. Reset]

7804

Clears the PM counter for each PM part.

7804 1 Paper CTL This clears the counter of SP7803-1.

SP Mode Tables

SM 89 B867

B867

Printer/

Scanner Unit

7807 [Reset–SC/Jam Counters]

7807 1

Resets the SC, paper, original, and total jam counters. W hen the program

ends normally, the message "Completed" is displayed. SP 7807 1 does not

reset the following logs: SP 7507 (Display-Paper Jam History) and SP 7508

(Display-Original Jam History).

[MF Error Counter] Japan Only

7826

Displays the number of counts requested of the card/key counter.

001 Error Total

A request for the count total failed at power on. This

error will occur if the device is installed but

disconnected.

002 Error Staple

The request for a staple count failed at power on.

This error will occur if the device is installed but

disconnected.

[MF Error Counter Clear]

7827

Press Execute to reset to 0 the values of SP7826. Japan Only

7832* [Display-Self-Diag]

7832 1

Displays the SC codes and the number of their occurrences. Each number is

in the range of 0 to 9999.

[Resident Memory]

7836

Displays the contents of the memory on the controller board.

[Assert Info]

7901

Records the location where a problem is detected in the program. The data

SP Mode Tables

B867 90 SM

stored in this SP is used for problem analysis. DFU

7901 1 File Name - -

7901 2 Number of Lines - -

7901 3 Location - -

7992* Reset-Info Count

Reset-ID Er Count

7992 5

Clears the ID sensor error counter (SP7-991-005).

4.2.4 SP8-XXX (HISTORY)

Most of the SPs in this group are prefixed with a letter that indicates the mode of operation

(the mode of operation is referred to as an “application”). Before reading the Group 8

Service Table, make sure that you understand what these prefixes mean.

Prefixes What it means

T: Total: (Grand Total).

Grand total of the items counted for all

applications (C, F, P, etc.)..

C: Copy application.

F: Fax application.

P: Print application.

S: Scan application.

Totals (pages, jobs, etc.) executed for each

application when the job was not stored on the

document server.

O:

Other applications

(external network

applications, for

example)

Refers to network applications such as Web

Image Monitor. Utilities developed with the SDK

(Software Development Kit) will also be counted

with this group in the future.

The Group 8 SP codes are limited to 17 characters, forced by the necessity of displaying

them on the small LCDs of printers and faxes that also use these SPs. Read over the list of