Ricoh Field Service Manual. Security Guide. User Guide
Model AP-P3
Machine Code: M124/M125
Field Service Manual
14 September, 2012
Subject to change
Important Safety Notices
Prevention of Physical Injury
1. Before disassembling or assembling parts of the machine and peripherals, make sure that the
machine power cord is unplugged.
2. The wall outlet should be near the machine and easily accessible.
3. If any adjustment or operation check has to be made with exterior covers off or open while the
main switch is turned on, keep hands away from electrified or mechanically driven components.
4. The machine drives some of its components when it completes the warm-up period. Be careful to
keep hands away from the mechanical and electrical components as the machine starts operation.
5. The inside and the metal parts of the fusing unit become extremely hot while the machine is
operating. Be careful to avoid touching those components with your bare hands.
Health Safety Conditions
1. Toner and developer are non-toxic, but if you get either of them in your eyes by accident, it may
cause temporary eye discomfort. Immediately wash eyes with plenty of water. If unsuccessful, get
medical attention.
2. The machine, which use high voltage power source, can generate ozone gas. High ozone density
is harmful to human health. Therefore, the machine must be installed in a well-ventilated room.
Observance of Electrical Safety Standards
The machine and its peripherals must be serviced by a customer service representative who has
completed the training course on those models.
•Keep the machine away from flammable liquids, gases, and aerosols. A fire or an explosion
might occur.
• The Controller board on this machine contains a lithium battery. The danger of explosion exists if a
battery of this type is incorrectly replaced. Replace only with the same or an equivalent type
recommended by the manufacturer. Discard batteries in accordance with the manufacturer's
instructions and local regulations.
• The optional fax and memory expansion units contain lithium batteries, which can explode if
replaced incorrectly. Replace only with the same or an equivalent type recommended by the
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manufacturer. Do not recharge or burn the batteries. Used batteries must be handled in
accordance with local regulations.
Safety and Ecological Notes for Disposal
1. Do not incinerate toner bottles or used toner. Toner dust may ignite suddenly when exposed to an
open flame.
2. Dispose of used toner, the maintenance unit which includes developer or the organic
photoconductor in accordance with local regulations. (These are non-toxic supplies.)
3. Dispose of replaced parts in accordance with local regulations.
4. When keeping used lithium batteries in order to dispose of them later, do not put more than 100
batteries per sealed box. Storing larger numbers or not sealing them apart may lead to chemical
reactions and heat build-up.
Laser Safety
The Center for Devices and Radiological Health (CDRH) prohibits the repair of laser-based optical units
in the field. The optical housing unit can only be repaired in a factory or at a location with the requisite
equipment. The laser subsystem is replaceable in the field by a qualified Customer Engineer. The laser
chassis is not repairable in the field. Customer engineers are therefore directed to return all chassis and
laser subsystems to the factory or service depot when replacement of the optical subsystem is required.
• Use of controls, or adjustment, or performance of procedures other than those specified in this
manual may result in hazardous radiation exposure.
• WARNING: Turn off the main switch before attempting any of the procedures in the Laser Optics
Housing Unit section. Laser beams can seriously damage your eyes.
• CAUTION MARKING:
2
The Aim of Anti-tip Components and Precautions
The anti-tip components are necessary for meeting the requirements of IEC60950-1, the international
standard for safety.
The aim of these components is to prevent the products, which are heavy in weight, from toppling as a
result of people running into or leaning onto the products, which can lead to serious accidents such as
persons becoming trapped under the product. (U.S.: UL60950-1, Europe: EN60950-1)
Therefore, removal of such components must always be with the consent of the customer. Do not remove
them at your own judgment.
Warnings, Cautions, Notes
In this manual, the following important symbols and notations are used.
• A Warning indicates a potentially hazardous situation. Failure to obey a Warning could result in
death or serious injury.
• A Caution indicates a potentially hazardous situation. Failure to obey a Caution could result in
minor or moderate injury or damage to the machine or other property.
• Obey these guidelines to avoid problems such as misfeeds, damage to originals, loss of valuable
data and to prevent damage to the machine.
• This information provides tips and advice about how to best service the machine.
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Symbols, Abbreviations and Trademarks
This manual uses several symbols and abbreviations. The meaning of those symbols and abbreviations
are as follows:
See or Refer to
Clip ring
Screw
Connector
Clamp
E-ring
SEFShort Edge Feed
LEFLong Edge Feed
[A] Short Edge Feed (SEF)
[B] Long Edge Feed (LEF)
Trademarks
Microsoft®, Windows®, and MS-DOS® are registered trademarks of Microsoft Corporation in the
United States and /or other countries.
PostScript® is a registered trademark of Adobe Systems, Incorporated.
PCL® is a registered trademark of Hewlett-Packard Company.
Ethernet® is a registered trademark of Xerox Corporation.
PowerPC® is a registered trademark of International Business Machines Corporation.
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Other product names used herein are for identification purposes only and may be trademarks of their
respective companies. We disclaim any and all rights involved with those marks.
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TABLE OF CONTENTS
Important Safety Notices...................................................................................................................................1
Prevention of Physical Injury..........................................................................................................................1
Health Safety Conditions...............................................................................................................................1
Observance of Electrical Safety Standards.................................................................................................1
Safety and Ecological Notes for Disposal...................................................................................................2
Paper Path....................................................................................................................................................21
Machine Space Requirements....................................................................................................................30
Power Requirements....................................................................................................................................31
Turning Power On...............................................................................................................................41
Selecting the Panel Display Language..............................................................................................42
6
Printing the Test Page..........................................................................................................................43
Settings Relevant to the Service Contract..........................................................................................43
Settings for @Remote Service (Embedded RC Gate).......................................................................44
Meter Click Charge.....................................................................................................................................47
External USB Keyboard (External Option)................................................................................................50
Moving the Machine...................................................................................................................................51
Transporting the Machine...........................................................................................................................52
Optional Unit Combinations............................................................................................................................53
Side Fence Position Change.......................................................................................................................58
Bridge Unit (D634)..........................................................................................................................................60
Support Tray Installation.....................................................................................................................70
Punch Unit (D570)...........................................................................................................................................71
Output Jogger Unit (B703).............................................................................................................................77
Mail Bin (M413)..............................................................................................................................................80
Special Tools..................................................................................................................................................108
Color Registration......................................................................................................................................112
Line Position Adjustment...................................................................................................................112
Front Door..................................................................................................................................................117
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Left Cover...................................................................................................................................................118
Top Right and Rear Cover........................................................................................................................119
Right Rear Cover.......................................................................................................................................119
Paper Exit Cover........................................................................................................................................122
Second Duct Fans......................................................................................................................................144
When reinstalling the second duct fans..........................................................................................145
Third Duct Fan............................................................................................................................................145
When reinstalling the third duct fan................................................................................................146
When installing the new toner pump unit.......................................................................................149
Toner End Sensor......................................................................................................................................152
Image Transfer Belt Cleaning Unit...........................................................................................................153
Image Transfer Belt Unit............................................................................................................................153
Image Transfer Belt....................................................................................................................................155
When reinstalling the image transfer belt.......................................................................................159
Paper Transfer................................................................................................................................................162
Paper Transfer Roller Unit.........................................................................................................................162
Paper Transfer Unit....................................................................................................................................162
ID Sensor Board........................................................................................................................................164
Cleaning for ID sensors....................................................................................................................165
After installing a new ID sensor unit/board ..................................................................................166
Temperature and Humidity Sensor..........................................................................................................166
Paper Feed Motor.....................................................................................................................................176
Drum/Development Motors for M, C, and Y.........................................................................................177
Paper Feed Clutches.................................................................................................................................188
10
Development Clutch-Y..............................................................................................................................191
Development Clutches for M and C........................................................................................................192
Development Clutch-K..............................................................................................................................193
Fusing Unit Upper Cover..........................................................................................................................200
Fusing Unit Lower Cover...........................................................................................................................201
Fusing Sleeve Belt Unit..............................................................................................................................202
When installing the fusing fan..........................................................................................................212
Paper Exit Fan............................................................................................................................................212
When installing the paper exit fan..................................................................................................213
AC Controller Board Fan..........................................................................................................................213
When installing the AC controller fan.............................................................................................214
Fusing Unit Shutter Plate Drive Motor......................................................................................................218
Fusing Unit Shutter Plate Home Position Sensor......................................................................................218
Fusing Unit Shutter Plate Drive Mechanism.............................................................................................219
Paper Feed.....................................................................................................................................................222
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Paper Feed Unit.........................................................................................................................................222
Pick-Up, Feed and Separation Rollers.....................................................................................................223
Tray 1 and Tray 2.............................................................................................................................223
Paper Exit Unit...........................................................................................................................................234
Fusing Exit, Paper Overflow, Junction Paper Jam and Paper Exit Sensor............................................235
Duplex Door Sensor..................................................................................................................................238
ITB Power Supply Board...........................................................................................................................253
High Voltage Supply Board.....................................................................................................................254
High Voltage Supply Board Bracket.......................................................................................................254
AC Controller Board.................................................................................................................................255
AC Controller Board Bracket...................................................................................................................255
NVRAM on the BCU........................................................................................................................261
NVRAM on the controller board.....................................................................................................262
Tube Cooling Fan (1st Duct Fan).............................................................................................................263
Using Dip Switches........................................................................................................................................264
Service Program Mode.................................................................................................................................265
Types of SP Modes....................................................................................................................................265
Service SP Table............................................................................................................................................270
Input and Output Check................................................................................................................................440
Type of Firmware.......................................................................................................................................459
Before You Begin.......................................................................................................................................460
NVRAM Data Upload/Download..............................................................................................................466
Uploading Content of NVRAM to an SD card.......................................................................................466
Downloading an SD Card to NVRAM....................................................................................................467
Address Book Upload/Download..............................................................................................................469
Information List...........................................................................................................................................469
Using the Debug Log.....................................................................................................................................471
SP5857-015 Copy SD Card-to-SD Card: Any Desired Key.......................................................476
SP5857-016 Create a File on HDD to Store a Log......................................................................476
SP5857-017 Create a File on SD Card to Store a Log................................................................476
Card Save Function.......................................................................................................................................477
Service Call....................................................................................................................................................487
Service Call Conditions.............................................................................................................................487
Service Call Tables - 1..............................................................................................................................491
Service Call Tables - 2..............................................................................................................................491
Service Call Tables - 3..............................................................................................................................498
Service Call Tables - 4..............................................................................................................................503
Service Call Tables - 5..............................................................................................................................509
SC5xx: Paper Feed and Fusing.......................................................................................................509
Service Call Tables - 6..............................................................................................................................529
Service Call Tables - 7..............................................................................................................................543
Service Call Tables - 8..............................................................................................................................553
Service Call Tables - 9..............................................................................................................................569
Line Position Adjustment............................................................................................................................584
Countermeasure list for color registration errors............................................................................585
Stain on the Outputs..................................................................................................................................591
Problem at Regular Intervals.....................................................................................................................592
Toner End Recovery Error.........................................................................................................................592
Flow Chart for the Toner End Recovery Error.................................................................................593
Black or color lines (2-3mm)...........................................................................................................596
Band Image Between 20mm and 30mm.......................................................................................597
Encryption Key Restoration for NVRAM..................................................................................................597
How to restore the old encryption key to the machine..................................................................597
How to do a forced start up with no encryption key.....................................................................598
Other Symptoms........................................................................................................................................599
Flowchart for the error......................................................................................................................600
Countermeasure list for the error.....................................................................................................600
Jam Detection.................................................................................................................................................603
Paper Jam Display.....................................................................................................................................603
Jam Codes and Display Codes................................................................................................................603
Paper Size Code...............................................................................................................................608
Power Supply Unit............................................................................................................................616
AC Drive Board................................................................................................................................616
7. Energy Saving
Energy Save...................................................................................................................................................619
Energy Saver Modes................................................................................................................................619
Energy Save Effectiveness........................................................................................................................620
Paper Save.....................................................................................................................................................622
Effectiveness of Duplex/Combine Function............................................................................................622
How to calculate the paper reduction ratio ..................................................................................623
18
1. Product Information
Specifications
See "Appendices" for the following information:
• General Specifications
• Supported Paper Sizes
• Software Accessories
• Optional Equipment
19
1. Product Information
Product Overview
Component Layout
20
1. Paper exit rollers
2. Duplex unit
3. Fusing unit
4. Paper transfer roller
5. Registration roller
6. By-pass feed table
7. Tray 2
8. Tray 1
9. Toner collection bottle
10. Laser optics housing unit
11. PCDU (4 colors)
12. Image transfer belt cleaning unit
13. Image transfer belt unit
14. Toner bottle (4 colors)
15. ID sensor
16. Fusing sleeve belt unit
Paper Path
Product Overview
1. Mail bin
2. Duplex inverter
3. Duplex feed
4. By-pass tray feed
5. Tray 1 feed
6. Tray 2 feed
7. Tray 3: Optional paper feed unit/LCT
The 2000/3000-sheet (booklet) finisher requires the bridge unit and one from the two-tray paper feed
unit or the LCT.
8. Tray 5: Optional LCT 1200
9. Tray 4: Optional paper feed unit
10. Finisher booklet stapler (Optional)
11. Finisher stapler (Optional)
12. Finisher upper tray (Optional)
13. Finisher proof tray (Optional)
14. Output tray
21
1. Product Information
Drive Layout
22
1. Toner supply clutch-K and -CMY:
2. ITB (Image Transfer Belt) contact
motor:
3. Toner transport motor:
4. Development clutch (K, Y, M, C):
5. Drum/Development drive motor
(K, Y, M, C):
6. Paper feed clutch:Switches the drive power between tray 1 and tray 2.
7. Paper feed motor:Drives the paper feed mechanisms (tray 1/tray 2).
Turns on/off the drive power to the toner supply unit (K and CMY).
Moves the ITB into contact and away from the color PCDUs.
Drives the toner attraction pumps and the toner collection coils
from the PCDUs, from the transfer belt unit, and inside the
toner collection bottle. Also rotates the toner bottles.
Turns on/off the drive power to the development unit (K, Y,
M, C).
Drives the color drum unit and development unit (K, Y, M, C).
Product Overview
8. By-pass feed clutch:
Turns on/off the drive power to the by-pass pick-up, feed and
separation rollers.
9. Registration motor:Drives the registration roller.
10. By-pass/duplex feed motor:
11. Paper transfer contact motor:
Drives the by-pass pick-up, feed and separation roller, and
duplex transport rollers.
Moves the paper transfer roller in contact with the image
transfer belt.
12. ITB drive motor:Drives the image transfer belt unit.
13. Duplex inverter motor:Drives the duplex inverter rollers and duplex transport rollers.
14. Fusing/paper exit motor:Drives the fusing unit and paper exit section.
23
1. Product Information
Machine Codes and Peripherals Configuration
ItemMachine CodeCall outRemarks
MainframeM124/M125[1]-
Mail binM413[2]-
1200-sheet LCTD631[3]Requires [4] or [5]
2000-sheet LCTD581[4]
One from the two
Two-tray paper feed unitD580[5]
One-tray paper feed unitD579[6]-
3000-sheet finisherD636[7]
2000-sheet booklet finisherD637[8]
Punch unit 2/3 holesD570-00 (NA)-Requires [7] or [8]
Punch unit 2/4 holesD570-01 (EU)-Requires [7] or [8]
Punch unit 4 holes
Bridge unitD634[9]-
D570-02
(Scandinavia)
-Requires [7] or [8]
One from [7] and [8];
Requires one from [4] and [5]
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Machine Codes and Peripherals Configuration
ItemMachine CodeCall outRemarks
Output jogger unitB703-Requires [7]
ItemMachine codeCall outRemark
PictBridgeD645-15
IPDS UnitM416-24
SD Card for Netware
Printing
M416-29
[A]
D640-21 (NA)
VM Card
D640-22 (EU)
D640-23 (AA)
IEEE 1284B679[B]
M344-01 (NA)
Wireless LAN
[C]M344-02 (EU)
M344-08 (EU/AA)
M416-30
Gigabit Ethernet
[D]-
D377
Those cards should be
installed from SD slot 2
(lower).
If multiple applications are
required, merge all
applications in one SD card
with SP mode. (p.97 "SD
Card Appli Move")
You can only install one of
these at a time.
25
1. Product Information
512MB Memory OptionM354-03
[E]-
1GB Memory OptionM416-27
HDD*1 (250GB)M416-28[F]-
Data Overwrite Security,
HDD Encryption
The hard disk (M416-28) is supplied with the M125 model as standard equipment.
*1
--Included in the controller ROM
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Guidance for Those Who are Familiar with Predecessor Products
Guidance for Those Who are Familiar with
Predecessor Products
Machines M124/M125 are successor models to Machines G188/G189. If you have experience with
the predecessor products, the following information will be of help when you read this manual.
Different Points from Predecessor Products
ItemM124/M125G188/G189
Controller TypeGW+ ControllerGW Controller
New Fusing Unit without the
Decurler
Fusing UnitNEW QSU-DH fusing systemIH roller fusing system
SMC dataSD card download or printingPrinting only
Operation PanelTiltable Operation Panel
Includes USB/SD slot
USB2.0/SD SlotStandardOptional
Data Overwrite Security,
HDD Encryption
Included in the controller ROMSD card
YesNo
Stationary Operation Panel
27
1. Product Information
28
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