Ricoh AFICIO MP 2500 DDST, AFICIO MP 2500 User Manual
Operating Instructions
Troubleshooting
When the Machine Does Not Operate As Wanted
1
Troubleshooting When Using the Copy Function
2
Troubleshooting When Using the Facsimile Function
3
Troubleshooting When Using the Printer Function
4
Troubleshooting When Using the Scanner Function
5
Troubleshooting When Using the DDST Unit
6
Adding Paper, Toner and Staples
7
Clearing Misfeeds
8
Remarks
9
Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the
Safety Information in "About This Machine" before using the machine.
Introduction
This manual contains detailed instructions and notes on the operation and use of this machine. For your
safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy
place for quick reference.
Important
Contents of this manual are subject to change without prior notice. In no event will the company be liable for direct, indirect, special, incidental, or consequential damages as a result of handling or operating the machine.
Notes:
Some illustrations in this manual might be slightly different from the machine.
Certain options might not be available in some countries. For details, please contact your local dealer.
Depending on which country you are in, certain units may be optional. For details, please contact your
local dealer.
Caution:
Use of controls or adjustments or performance of procedures other than those specified in this manual
might result in hazardous radiation exposure.
Two kinds of size notation are employed in this manual. With this machine refer to the inch version.
For good copy quality, the supplier recommends that you use genuine toner from the supplier.
The supplier shall not be responsible for any damage or expense that might result from the use of parts
other than genuine parts from the supplier with your office products.
Power Source
120V, 60Hz, 12A or more.
Please be sure to connect the power cord to a power source as shown above. For details about power
source, see p.111 “Power Connection”.
Manuals for This Machine
Refer to the manuals that are relevant to what you want to do with the machine.
Manuals for machines with copier function only or with the DDST Unit are different. See “Manuals for Machines with Copier Function Only or with the DDST
Unit”.
Important
❒ Media differ according to manual.
❒ The printed and electronic versions of a manual have the same contents.
❒ Adobe Acrobat Reader/Adobe Reader must be installed in order to view the
manuals as PDF files.
❒ Depending on which country you are in, there may also be html manuals. To
view these manuals, a Web browser must be installed.
❖ About This Machine
Be sure to read the Safety Information in this manual before using the machine.
This manual provides an introduction to the functions of the machine. It also
explains the control panel, preparation procedures for using the machine,
how to enter text, and how to install the CD-ROMs provided.
❖ General Settings Guide
Explains User Tools settings, and Address Book procedures such as registering fax numbers, e-mail addresses, and user codes. Also refer to this manual
for explanations on how to connect the machine.
❖ Troubleshooting
Provides a guide to solving common problems, and explains how to replace
paper, toner, and other consumables.
❖ Security Reference
This manual is for administrators of the machine. It explains security functions that you can use to prevent unauthorized use of the machine, data tampering, or information leakage.
For enhanced security, we recommend the following settings.
• Install the Server Certificate.
• Enable SSL (Secure Sockets Layer) Encryption.
• Change the user name and password of the administrator using Web Image Monitor.
For details, see “Setting Up the Machine”, Security Reference.
Be sure to read this manual when setting the enhanced security functions, or
user and administrator authentication.
❖ Copy Reference
Explains Copier functions and operations. Also refer to this manual for explanations on how to place originals.
❖ Facsimile Reference
Explains Facsimile functions and operations.
i
❖ Printer Reference
Explains Printer functions and operations.
❖ Scanner Reference
Explains Scanner functions and operations.
❖ Network Guide
Explains how to configure and operate the machine in a network environment, and use the software provided.
This manual covers all models, and includes descriptions of functions and
settings that might not be available on this machine. Images, illustrations, and
information about operating systems that are supported might also differ
slightly from those of this machine.
❖ Other manuals
• PostScript 3 Supplement
•UNIX Supplement
• Manuals for DeskTopBinder Lite
• DeskTopBinder Lite Setup Guide
• DeskTopBinder Introduction Guide
•Auto Document Link Guide
Note
❒ Manuals provided are specific to machine types.
❒ For “UNIX Supplement”, please visit our Web site or consult an authorized
dealer.
❒ “PostScript 3 Supplement” and “UNIX Supplement” include descriptions of
functions and settings that might not be available on this machine.
Reference
p.iii “Manuals for Machines with Copier Function Only or with the DDST
Unit”
ii
Manuals for Machines with Copier Function Only or with the DDST Unit
This section describes the manuals for machines with copier function only or
with the DDST Unit.
❖ About This Machine
Be sure to read the Safety Information in this manual before using the machine.
This manual provides an introduction to the functions of the machine. It also
explains the control panel, preparation procedures for using the machine, and
how to install the CD-ROMs provided.
❖ General Settings Guide
Explains User Tools settings, and how to register user codes. Also refer to this
manual for explanations on how to connect the machine.
❖ Troubleshooting
Provides a guide to solving common problems, and explains how to replace
paper, toner, and other consumables.
❖ Copy Reference
Explains Copier functions and operations. Also refer to this manual for explanations on how to place originals.
❖ Printer/Scanner Reference
Explains system settings, functions and operations for the machine's printer/scanner unit.
❖ Network Guide
Explains how to configure and operate the machine in a network environment, and use the software provided.
Note
❒ Some manuals include descriptions of functions and settings that are not
available on machines with copier function only or with the DDST Unit.
iii
TABLE OF CONTENTS
Manuals for This Machine ......................................................................................i
Manuals for Machines with Copier Function Only or with the DDST Unit ................. iii
How to Read This Manual ..................................................................................... 1
Symbols .....................................................................................................................1
Names of Major Options ............................................................................................1
1. When the Machine Does Not Operate As Wanted
Indicators................................................................................................................3
Panel Tone..............................................................................................................4
When the Function Status Indicator Lights Up in Red.......................................5
When You Have Problems Operating the Machine.............................................6
When a Job Is Not Performed...............................................................................9
2. Troubleshooting When Using the Copy Function
When a Message Is Displayed............................................................................11
When You Cannot Make Clear Copies ............................................................... 14
When You Cannot Make Copies As Wanted ..................................................... 17
When Memory Is Full ............................................................................................... 19
3. Troubleshooting When Using the Facsimile Function
Adjusting the Volume ..........................................................................................21
When a Message Is Displayed............................................................................24
When You Cannot Send or Receive Fax Messages As Wanted...................... 31
When Memory Is Full ...............................................................................................35
When an Error Report Is Printed ........................................................................36
Turning Off the Main Power / In the Event of Power Failure............................37
When an Error Occurs Using Internet Fax ........................................................38
Error Mail Notification...............................................................................................38
Error Report (E-Mail)................................................................................................38
Server-Generated Error E-mail ................................................................................38
4. Troubleshooting When Using the Printer Function
When a Message Is Displayed during Installation of the Printer Driver......... 39
Windows 95/98/Me/2000..........................................................................................39
Windows XP Professional or Windows Server 2003................................................ 40
Windows XP Home Edition ......................................................................................40
Windows Vista..........................................................................................................41
When a Message Is Displayed............................................................................42
Status Messages......................................................................................................42
Alert Messages ........................................................................................................43
Printing the Error Log ...............................................................................................45
When You Cannot Print.......................................................................................46
Other Printing Problems ..................................................................................... 49
iv
5. Troubleshooting When Using the Scanner Function
When Scanning Is Not Done As Expected ........................................................ 57
When You Cannot Send Scanned Files.............................................................58
When You Cannot Browse the Network to Send a Scanned File ............................58
When the TWAIN Driver Cannot Be Started ............................................................58
The Network Delivery Function Cannot Be Used.....................................................58
Operations Are Not Possible When Messages Appear ...........................................59
When a Message Is Displayed............................................................................60
When a Message Is Displayed on the Display Panel...............................................60
When a Message Is Displayed on the Client Computer...........................................65
6. Troubleshooting When Using the DDST Unit
The Printer Function............................................................................................69
When a Message Is Displayed during Installation of the Printer Driver ...................69
When a Message Is Displayed.................................................................................71
When You Cannot Print ...........................................................................................75
Other Printing Problems...........................................................................................77
The Scanner Function .........................................................................................82
When Scanning Is Not Done As Expected...............................................................82
When a Message Is Displayed.................................................................................83
7. Adding Paper, Toner and Staples
Loading Paper ......................................................................................................87
Loading Paper into the Paper Trays ........................................................................88
Orientation-Fixed Paper or Two-Sided Paper ..........................................................89
Changing the Paper Size.....................................................................................92
Changing the Paper Size in the Paper Tray.............................................................93
Adding Toner........................................................................................................97
Replacing Toner.......................................................................................................98
Sending Fax Messages When Toner Has Run Out ................................................. 99
Waste Toner.............................................................................................................99
Adding Staples...................................................................................................100
Finisher ..................................................................................................................100
Replacing the Transmission Stamp Cartridge ................................................101
8. Clearing Misfeeds
Removing Jammed Paper .................................................................................103
When A Is Displayed.............................................................................................. 104
When B Is Displayed.............................................................................................. 104
When C Is Displayed..............................................................................................104
When P Is Displayed.............................................................................................. 105
When Y Is Displayed.............................................................................................. 105
When Z Is Displayed ..............................................................................................106
When R Is Displayed (When Finisher Is Installed)................................................. 106
When D Is Displayed (When Bridge Unit Is Installed)............................................ 107
Removing Jammed Staples ..............................................................................108
Finisher ..................................................................................................................108
v
9. Remarks
Where to Put Your Machine ..............................................................................109
Machine Environment ............................................................................................ 109
Moving....................................................................................................................110
Power Connection..................................................................................................111
Access to the Machine ...........................................................................................112
When Not Used for a Long Time............................................................................112
Maintaining Your Machine ................................................................................ 113
Cleaning the Exposure Glass.................................................................................113
Cleaning the Exposure Glass Cover ...................................................................... 114
Cleaning the ARDF ................................................................................................114
INDEX....................................................................................................... 115
vi
How to Read This Manual
Symbols
This manual uses the following symbols:
Indicates important safety notes.
Ignoring these notes could result in serious injury or death. Be sure to read these
notes. They can be found in the “Safety Information” section of About This Machine.
Indicates important safety notes.
Ignoring these notes could result in moderate or minor injury, or damage to the
machine or to property. Be sure to read these notes. They can be found in the
“Safety Information” section of About This Machine.
Indicates points to pay attention to when using the machine, and explanations
of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure
to read these explanations.
Indicates supplementary explanations of the machine’s functions, and instructions on resolving user errors.
This symbol is located at the end of sections. It indicates where you can find further relevant information.
[ ]
Indicates the names of keys that appear on the machine’s display panel.
{ }
Indicates the names of keys on the machine’s control panel.
Names of Major Options
Major options of this machine are referred to as follows in this manual:
• Auto Document Feeder capable of scanning both sides of a sheet → ARDF
• Finisher SR3010 → Finisher
• Bridge Unit BU3010 → Bridge unit
1
2
1. When the Machine Does
Not Operate As Wanted
This section describes basic troubleshooting procedures that are applicable to all
functions of this machine.
Indicators
This section explains the indicators that light up when the machine requires the
user to remove misfed paper, to add paper, or to perform other procedures.
h: Error indicator Appears when there is a misfeed, a cover is left open, or
another problem occurs. See p.103 “Clearing Misfeeds”.
B: Load Paper indicator Appears when paper-out condition occurs. See p.87
“Loading Paper”.
D: Add Toner indicator Appears when toner runs out. See p.97 “Adding Toner”.
3
1
When the Machine Does Not Operate As Wanted
Panel Tone
The following table explains the various beep patterns that the machine produces
to alert users about machine conditions.
Beep pattern Meaning Cause
Two long beeps. Machine has warmed
up.
Single short beep. A valid operation is
accepted.
Five short beeps repeated
five times.
Strong alert. Machine requires user attention. Paper
After cooling or being switched on, the
machine has fully warmed up and is
ready for use.
A control panel key was pressed, the
machine was switched on, or a document was placed on the ARDF.
might have jammed or toner might need
replenishing.
Note
❒ Users cannot mute the machine's beep alerts. When the machine beeps to alert
users of a paper jam or toner request, if the machine's covers are opened and
closed repeatedly within a short period of time, the beep alert might continue,
even after normal status has resumed.
❒ For details about enabling or disabling beep alerts, see “General Features”,
General Settings Guide.
Reference
“General Features”, General Settings Guide
4
When the Function Status Indicator Lights Up in Red
When the Function Status Indicator Lights
Up in Red
If a function key is lit in red, press the key to switch to the screen for the corresponding function, and then follow the message that appears.
Problem Cause Solution
Documents and reports
are not printed out.
An error has occurred. The function whose indicator is lit
The machine is unable to
connect to the network.
There is no copy paper left. Add paper. See p.87 “Loading Pa-
per”.
Record the code number shown
is defective.
A network error has occurred. • Check the displayed message
on the display and contact your
service representative. See
“When a Message Is Displayed”
of each chapter. You can use other
functions normally.
and take an appropriate action. See “When a Message Is
Displayed” of each chapter.
• Check that the machine is correctly connected to the network, and that the machine is
correctly set. See “Network
Settings”, General Settings
Guide.
• Contact the administrator.
• When the function key is still
lit in red, even if you take the
measures above, contact your
service representative.
1
Note
❒ If an error occurs in the function you are using, check the message that ap-
pears on the display panel, and then refer to “When a Message Is Displayed”
for the relevant function.
5
When the Machine Does Not Operate As Wanted
When You Have Problems Operating the Machine
1
The following chart gives explanations of common problems and messages.
If other messages appear, follow the instructions displayed.
Problem Cause Solution
“
Please wait...”
appears.
Please wait...”
“
appears.
Although the copier
screen appears when
the machine is turned
on using the main
power switch, it cannot
be switched to another
screen by pressing the
{Facsimile} or {Scanner} key.
The machine has just
been turned on and the
User Tools screen is
displayed, but the User
Tools menu has items
missing.
This message appears when you
turn on the operation switch or
change the toner bottle.
If the machine has not been in use
for a long time, it may take longer
than normal to print or start up
when switched on.
Functions other than the copier
function are not yet ready.
Functions other than the copier
function are not yet ready. Time
required varies by function.
Functions appear in the User
Tools menu when they become
ready for use.
If the machine does not get started within 2 minutes, contact your
service representative.
Wait for the machine to get ready.
Wait a little longer.
Wait a little longer.
The display is difficult
to see.
The display is off. The machine is in Energy Saver
The display is off. The operation switch is turned
Nothing happens
when the operation
switch is turned on.
The operation switch
indicator continues
blinking and does not
turn off when pressed.
Display contrast is not adjusted. Adjust the display's contrast so
that you can see the display panel
properly. See “General Features”,
General Settings Guide.
Turn on the operation switch.
mode.
Turn on the operation switch.
off.
The main power switch is turned
off.
The machine is communicating
with external equipment.
Turn on the main power switch.
Check if the machine is communicating with external equipment.
6
When You Have Problems Operating the Machine
Problem Cause Solution
Original images are
printed on the reverse
side of the paper.
Misfeeds occur frequently.
Misfeeds occur frequently.
Misfeeds occur frequently.
An error message remains, even if misfed
paper is removed.
Cannot print in duplex
mode.
You may have loaded the paper
incorrectly.
The tray's side fences may not be
locked.
The tray's end fence may not be
set properly.
You may have loaded paper of a
size not shown in Paper Size Settings with User Tools.
When a misfeed message appears, it remains until you open
and close the cover as required.
Paper is still jammed in the tray.
You cannot use paper in the bypass tray for duplex printing.
Load paper correctly. Load paper
into Tray 1-4 with the print side
up, and into the bypass tray with
the print side down. See p.89
“Orientation-Fixed Paper or
Two-Sided Paper”.
Check the side fences are locked.
See p.92 “Changing the Paper
Size”.
Check the end fence is set properly. See p.92 “Changing the Paper
Size”.
Use Tray Paper Settings to set the
paper size. See p.95 “Selecting the
paper size with user tools”.
Clear misfed paper, and then
open and close the cover. See
p.103 “Removing Jammed Paper”.
For duplex printing, select Tray 14 in the copier mode or with the
printer driver.
1
Cannot print in duplex
mode.
The user code entry
screen is displayed.
The Authentication
screen appears.
Temperature
“
Alert. Turn
main power off,
adjust room
temp. and wait a
while before
restarting.
pears, and printing is
disabled.
” ap-
You have selected a tray that is set
to [Off] for duplex printing in [Tray
Paper Settings] under [System Settings].
Users are restricted by user management.
Basic Authentication, Windows
Authentication, LDAP Authentication or Integration Server Authentication is set.
The temperature inside the machine is too high or too low.
Select a paper tray in [Tray Paper
Settings] under [System Settings],
and then press [OK]. Then, select
[No Display (Plain Paper)] or [Recycled Paper] for Paper Type, press
[Duplex], and then select [On]. See
“Tray Paper Settings”, General
Settings Guide.
Enter the user code (up to eight
digits), and then press the {OK} or
{q} key.
Enter your login user name and
user password. See “When the
Authentication Screen is Displayed”, About This Machine.
Locate the machine in an environment where the temperature remains between 10 and 32 °C. See
p.109 “Where to Put Your Machine”.
7
When the Machine Does Not Operate As Wanted
Problem Cause Solution
1
“Privileges are
required to use
this function.
appears.
“
Authentica-
tion failed.
pears.
“Authentica-
tion failed.
pears.
”
” ap-
” ap-
The use of the function is restricted to authenticated users only.
The entered login user name or
password is not correct.
Cannot access the authentication
server when using Windows Authentication, LDAP Authentication, or Integration Server
Authentication.
Contact the administrator.
Ask the administrator for the correct
login user name and password.
Contact the administrator.
Note
❒ If you cannot make copies as you want because of paper type, paper size, or
paper capacity problems, use recommended paper. See “Copy Paper”, About
This Machine.
Reference
“Copy Paper”, About This Machine
8
When a Job Is Not Performed
When a Job Is Not Performed
If you cannot execute a function, it may be that the machine is being held up by
another function.
If you cannot execute a function, terminate any other functions currently active,
and then try executing the function again. In some cases, you can carry out another job (copier, facsimile, printer, or scanner) without canceling the current job
being performed. Performing multiple functions simultaneously like this is
called “Multi-accessing”.
❖ Combination Chart
The chart shows function compatibility when print priority is set to “Interleave”. See “General Features”, General Settings Guide.
Mode after you select Copy Facsimile Printer Scanner
Transmission
Reception
Print
TWAIN
1
Mode before you
select
Using the control panel
Copying
Stapling
Copy
Transmission Operation
Scanning an Original
for Memory
Transmission
Memory
Transmission
Immediate
Transmission
Transmission
Memory Reception
Printing
Facsimile
Received Data
Reception
Using the control panel
Copying
Stapling
Scanning an Original for Memory Transmission
Memory Transmission
Immediate Transmission
Transmission Operation
Memory Reception
Receive Data
Printing Received Data
Printing
Stapling
Using the control panel
Scanning
Scanning
×××
×××
×××
*1
*1
*1
*1
*1 *1
*1 *1
×× ×
ЧЧЧЧЧ × ×××
×××
ЧЧЧЧЧЧЧЧ ×××
×××
*2 *2 *2
×
9
1
When the Machine Does Not Operate As Wanted
Mode after you select Copy Facsimile Printer Scanner
Mode before you
select
Receive Data
Printing
Printer
Scanner
Stapling
Print
Using the control
panel
Scanning
Scanning
Using the control panel
Copying
*1 *1
Transmission
Stapling
Transmission Operation
Scanning an Original for Memory Transmission
Memory Transmission
*1
Reception
Immediate Transmission
*1
Memory Reception
Print
Receive Data
Printing Received Data
Printing
Stapling
Using the control panel
××
×××
ЧЧЧЧЧ × ×××
TWAIN
... means that these functions can be used together.
... means that you can interrupt the current job with the function keys to
proceed to a subsequent job.
... means that another job will automatically start after the current job is finished.
×... means that you must manually start another job after the current job is finished (i.e., these functions cannot be used together).
*1
You can scan a document once the preceding job documents are all scanned.
*2
During parallel reception, any subsequent job is suspended until reception is
completed.
Scanning
TWAIN
Scanning
Note
❒ Stapling cannot be used at the same time for multiple functions.
❒
You can specify the output tray where documents are delivered. For details about how to
specify the output tray for each function, see “General Features”, General Settings Guide.
❒ If the machine is capable of executing multiple functions simultaneously,
specify which function should have priority in “Print Priority”. This setting is
factory-preset to “Display mode”. For setting of Printing Priority function,
see “General Features”, General Settings Guide.
❒ While printing is in progress, scanning a document using another function
may take longer than usual.
Reference
10
“General Features”, General Settings Guide
2. Troubleshooting When
Using the Copy Function
This chapter describes likely causes of and possible solutions for copier function
problems.
When a Message Is Displayed
The following chart contains explanations for common messages. If other messages appear, follow the instructions as they are displayed.
Important
❒ For messages not listed here, see “When You Have Problems Operating the
Machine”.
Message Causes Solutions
Cannot detect original size
Cannot detect original size
Cannot detect original size
Cannot sort this
size.
Cannot select Bypass
Tray in current setting.
Original with this
length cannot be duplex scanned.
Improper original is placed.
Improper original is placed. Input the both horizontal and
Improper original is placed. Place the original on the expo-
The specified paper size is not
available with the Sort function.
The specified function is not
available with the bypass tray.
The specified custom length is
not available for duplex printing from the ARDF (e.g., 2 Sided → 2 Sided, 2 Sided → 1
Sided, 2 Sided→ Combine).
Select paper manually, not with
the Auto Paper Select function,
and do not use the Auto Reduce/Enlarge function.
See “Auto Reduce/Enlarge”
Copy Reference.
vertical sizes of the non-standard original.
sure glass. See “Placing Originals”, Copy Reference.
Use copy paper that is not
longer than 432 mm (17.0").
Select a paper tray other than
the bypass tray.
Do not place originals that are
longer than 432 mm (17.0").
Check original orientation.
Check paper size.
Blank part will appear.
Original is not placed in the
proper orientation.
Improper paper size is set. If you press the {Start} key,
Blank areas appear. Original
orientation and paper mismatches occur when image rotation is unavailable.
Change the orientation of the
original.
copy will start onto the selected paper.
Change the orientation of the
original.
11
Troubleshooting When Using the Copy Function
Message Causes Solutions
2
Image not fully copied.
Rotate Sort is unavailable with this
paper size.
Cannot dup. copy
this size.
Cannot dup. with
this tray.
Max. number of sets
is nn.
(A figure is placed at n.)
Cannot Staple Thick
Paper.
Staple range exceeded.
The entire image cannot be
fully copied using the current
[Auto R/E] setting.
A paper size for which Rotate
Sort is not available is selected.
Duplex mode does not support the selected paper size.
A paper type not available
with the Duplex function has
been selected.
The number of copies exceeds
maximum copy quantity.
A paper type not available
with the staple function has
been selected.
The number of copies exceeds
the capacity of the stapler.
Make an alternative [Auto R/E]
setting.
Select the proper paper size
for the Rotate Sort function.
See “Supplementary Information”, Copy Reference.
Select the proper paper size
for the Duplex function. See
“Supplementary Information”, Copy Reference.
The thick paper is not available for the Duplex function.
Specify another paper type.
You can change the maximum
copy quantity. See “User
Tools Menu (Copier Features)”, Copy Reference.
The thick paper is not available for the staple function.
Specify another paper type.
Check the stapler capacity.
See “Supplementary Information”, Copy Reference.
This position cannot
be stapled.
Cannot copy. Original is being scanned
by another function.
Privileges are required to use this
function.
Authentication
failed.
Authentication
failed.
The selected position cannot be
stapled. Original orientation and
paper mismatches occur when
image rotation is unavailable.
The scanner function is in use. Cancel the current scan job. To
Select the proper position or
original orientation. See “Staple” and “Supplementary Information”, Copy Reference.
do this, press the {Clear/Stop}
key on the scanner screen to
display the message
Clear/Stop key was
“
pressed. Stop scan-
”, and then press
The use of this function is restricted to authentified users
only.
The entered login user name
or password is not correct.
Cannot access the authentication server when using Windows Authentication, LDAP
Authentication, or Integration
Server Authentication.
ning?
[Stop].
Contact the administrator.
Ask the administrator for the correct login user name and password.
Contact the administrator.
12
Reference
p.6 “When You Have Problems Operating the Machine”
When a Message Is Displayed
2
13
2
Troubleshooting When Using the Copy Function
When You Cannot Make Clear Copies
This section describes likely causes of and possible solutions for unclear copies.
Problem Causes Solutions
Copies appear dirty. Image density is too dark. Adjust the image density set-
tings. See “Adjusting Image
Density”, Copy Reference.
Copies contain blots or are
patchy.
The machine is not on a level
surface.
Place the machine on a stable
and level surface.
Make sure the machine's environment meets requirements.
See p.109 “Where to Put Your
Machine”.
Copies contain blots or are
patchy.
Copies contain blots or are
patchy.
Copies contain blots or are
patchy.
Copies are too dark or too
light.
Copies are too dark or too
light.
The paper is creased, curled,
or has blemishes.
Image density is too light. Adjust the image density set-
The paper is damp. Use paper that has been
The correct paper type settings are not made.
The image was not printed on
a suitable surface.
Smooth out the wrinkles from
the paper, or replace it. See
“Copy Paper”, About This
Machine.
If paper comes out curled, adjust the output Tray. See
“Originals”, Copy Reference.
tings. See “Adjusting Image
Density”, Copy Reference.
stored in the recommended
temperature and humidity
condition. See “Copy Paper”,
About This Machine.
Check the paper loaded on the
paper tray or bypass tray
matches the paper type set on
the display panel. See “Copy
Paper”, About This Machine.
Before printing on special paper, check its surface carefully. Printing on non-print
surfaces reduces print quality
and can damage the machine's
internal components. See
“Copy Paper”, About This
Machine.
14
Copies are dirty. Use of non-recommended
toner can result in loss of print
quality and other problems.
The reverse side of an original
image is copied.
Image density is too dark. Adjust the image density set-
Use manufacturer-genuine
toner. Contact your service
representative.
tings. See “Adjusting Image
Density”, Copy Reference.
When You Cannot Make Clear Copies
Problem Causes Solutions
A shadow appears on copies if
you use pasted originals.
The same copy area is dirty
whenever making copies.
Copies are too light. Image density is too light. Adjust the image density set-
Copies are too light. The paper is damp or rough. Use the recommended paper.
Copies are too light. The toner bottle is almost
Parts of the paper are not copied.
Image density is too dark. Adjust the image density set-
tings. See “Adjusting Image
Density”, Copy Reference.
Change the orientation of the
original.
Put mending tape over the
pasted areas.
The exposure glass or ARDF is
dirty.
empty.
The original is not placed correctly.
Clean them. See p.113 “Maintaining Your Machine”.
tings. See “Adjusting Image
Density”, Copy Reference.
Also, use paper that has been
stored in the recommended
temperature and humidity
conditions. See “Copy Paper”,
About This Machine.
Add toner. See p.97 “Adding
Toner”.
Place originals correctly. See “Placing Originals”, Copy Reference.
2
Parts of the paper are not copied.
White lines appear. The exposure glass or scan-
Copies are blank.
A moiré pattern is produced
on copies.
The correct paper size is not
selected.
ning glass is dirty.
The original is not placed correctly.
Your original has a dot pattern image or many lines.
Select the proper paper size.
Clean them. See p.113 “Maintaining Your Machine”.
When using the exposure glass,
place originals face down.
When using the ARDF, place
them face up. See “Placing
Originals”, Copy Reference.
Place the original on the exposure glass at a slight angle.
15
Troubleshooting When Using the Copy Function
Problem Causes Solutions
2
Black spots appear on the
copy of a photographic print.
Because of high humidity, the
photographic print has stuck
to the exposure glass.
Place the print on the exposure glass in either of the following ways:
• Place an OHP transparency
on the exposure glass, and
then place the print on top
of the OHP transparency.
• Place the print on the exposure glass, and then
place two or three sheets of
white paper on top of it.
Leave the exposure glass
cover or ARDF open when
copying.
16
When You Cannot Make Copies As Wanted
When You Cannot Make Copies As
Wanted
This section describes causes and remedies when copy results are not as expected.
❖ Basic
Problem Causes Solutions
Misfeeds occur frequently. The number of sheets loaded
exceeds the capacity of the
machine.
Misfeeds occur frequently. The paper is damp. Use paper that has been
Misfeeds occur frequently. The paper is too thick or too
thin.
Misfeeds occur frequently. The copy paper is wrinkled or
has been folded/creased.
Misfeeds occur frequently. Printed paper is used. Use recommended paper. Do
Load paper only as high as the
upper limit markings on the
side fences of the paper tray or
bypass tray. See p.87 “Loading Paper”.
stored in the recommended
temperature and humidity
condition. See “Copy Paper”,
About This Machine.
Use recommended paper. See
“Copy Paper”, About This
Machine.
Use recommended paper. Use
paper that has been stored in
the recommended temperature and humidity condition.
See “Copy Paper”, About This
Machine.
not reuse copy paper that has
been already copied or printed onto. See “Copy Paper”,
About This Machine.
2
Copy paper becomes creased. The paper is damp. Use paper that has been
stored in the recommended
temperature and humidity
condition. See “Copy Paper”,
About This Machine.
Copy paper becomes creased. The paper is too thin. Use recommended paper. See
“Copy Paper”, About This
Machine.
You cannot combine several
functions.
Copies are not stapled. There are jammed staples in
Selected functions cannot be
used together.
the stapler.
Check the combination of
functions and make the settings again. See “Combination
Chart”, Copy Reference.
Remove jammed staples. See
p.108 “Removing Jammed
Staples”.
17
Troubleshooting When Using the Copy Function
Problem Causes Solutions
2
Copies are not stapled. The number of copies exceeds
the capacity of the stapler.
Copies are not stapled. Copy paper is curled. Turn the copy paper over in
Staples are wrongly positioned.
Print is slanted. The paper is feeding in at a
Print is slanted. The machine's cover is open. Make sure the right and lower
Print is slanted. The side fences in the paper
Originals are not set correctly. Check the correct position to
slant.
tray is not locked.
Check the stapler capacity.
See “Supplementary Information”, Copy Reference.
the tray.
place the originals. See “Staple”, Copy Reference.
Load the paper correctly. See
p.87 “Loading Paper”.
right covers are properly
closed.
Make sure the side fence is
locked. See p.92 “Changing
the Paper Size”.
❖ Edit
Problem Causes Solutions
When using the Duplex Margin function, parts of the original image are not copied.
You set a wide erased margin.
Set a narrower margin with User
Tools. You can set the width between 0-50 mm (0"-2"). See “Copier
Features”, General Settings Guide.
When using the Duplex Margin function, parts of the original image are not copied.
❖ Combine
Problem Causes Solutions
When using Combine, parts of
the image are not copied.
When using Combine, parts of
the image are not copied.
Copies are not in correct order.
There is a lack of margin space
on the opposite side of the
binding position.
You specified a reproduction
ratio that does not match the
sizes of your originals and
copy paper.
Your originals are not identical in size and direction.
You placed the originals in the
incorrect order.
Set a narrower margin with User
Tools. You can set the width between 0-50 mm (0"-2"). See “Copier
Features”, General Settings Guide.
When you specify a reproduction ratio using the Manual
Paper Select function, make
sure the ratio matches your
originals and the copy paper.
Select the correct reproduction ratio
before using the Combine function.
Use originals that are identical
in size and direction.
When placing a stack of originals in the ARDF, the last page
should be on the bottom.
If you place an original on the
exposure glass, start with the
first page to be copied.
18
❖ Duplex
When You Cannot Make Copies As Wanted
Problem Causes Solutions
Cannot print in duplex mode. You may have loaded paper
on the bypass tray.
Cannot print in duplex mode. You have loaded paper ex-
ceeding 90 g/m
Cannot print in duplex mode.
Copies are not in duplex order.
When using Duplex, copy is
made Top to Bottom even
though [Top to Top] is selected.
When using Duplex, copy is
made Top to Top even though
[Top to Bottom] is selected.
Parts of the original image are
not copied.
You have selected a Tray 2 that
[
is set to
printing in
under
You placed the originals in the
incorrect order.
You placed the originals in the
wrong orientation.
You placed the originals in the
wrong orientation.
The margin is too wide. Set a narrower margin with
Thick Paper] for duplex
[
System Settings].
2
.
[
Tray Paper Settings]
Remove paper loaded on the
bypass Tray. Load paper in
Tray 1 - 4.
Change the paper.
Select another paper type, or
another paper tray. See “Tray
Paper Settings”, General Settings Guide.
When setting a stack of originals in the ARDF, the last page
should be on the bottom.
If you set an original on the exposure glass, start with the
first page to be copied.
Place the originals in the correct orientation. See “Original
Orientation”, Copy Reference.
Place the originals in the correct orientation. See “Original
Orientation”, Copy Reference.
User Tools. You can adjust it
between 0-50 mm (0"-2"). See
“User Tools Menu (Copier
Features)”, Copy Reference.
2
Parts of the original image are
not copied.
When Memory Is Full
Messages Causes Solutions
Reset nn orig., then
press [Resume] to
scan and copy the remaining originals.
[Stop] [Resume]
(A figure is placed at n.)
There is a lack of margin space
on the opposite side of the
binding position.
The machine checks if the remaining originals should be
copied, after the scanned original has been printed.
Set a narrower margin with
User Tools. You can adjust it
between 0-50 mm (0"-2"). See
“User Tools Menu (Copier
Features)”, Copy Reference.
To continue copying, remove
all copies, and then press
[Resume]. To stop copying,
press [Stop].
19
2
Troubleshooting When Using the Copy Function
20
3. Troubleshooting When
Using the Facsimile Function
This chapter describes likely causes of and possible solutions for facsimile function problems.
Adjusting the Volume
The following describes how to adjust the volume.
You can change the volume of the following sounds that the machine makes.
❖ On Hook Mode
Heard when the {On Hook Dial} key is pressed.
❖ At Transmission
Heard when immediate transmission is performed.
❖ At Reception
Heard when the machine receives a document.
❖ At Dialing
Heard after pressing the {Start} key, until the line connects to the destination.
❖ At Printing
Heard when a received document is printed.
A Press the {User Tools/Counter} key.
ASB027S
B Select [Fax Features] using {U} or {T}, and then press the {OK} key.
21
3
Troubleshooting When Using the Facsimile Function
C Select [General Settings/Adjust] using {U} or {T}, and then press the {OK} key.
D Select [Adjust Sound Volume] using {U} or {T}, and then press the {OK} key.
E Select the item you want to adjust using {U} or {T}, and then press the
{OK} key.
F Select the volume using {W} or {V}, and then press the {OK} key.
Press the {Escape} key to cancel the setting. The display returns to that of step
.
E
G Press the {User Tools/Counter} key.
ASB027S
The standby display appears.
22
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