Ricoh AFICIO MP 2500 DDST, AFICIO MP 2500 User Manual

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Operating Instructions

Troubleshooting

When the Machine Does Not Operate As Wanted

Troubleshooting When Using the Copy Function

Troubleshooting When Using the Facsimile Function

Troubleshooting When Using the Printer Function

Troubleshooting When Using the Scanner Function

Troubleshooting When Using the DDST Unit

Adding Paper, Toner and Staples

Clearing Misfeeds

Remarks

Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the

Safety Information in "About This Machine" before using the machine.

Introduction

This manual contains detailed instructions and notes on the operation and use of this machine. For your safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy place for quick reference.

Important

Contents of this manual are subject to change without prior notice. In no event will the company be liable for direct, indirect, special, incidental, or consequential damages as a result of handling or operating the machine.

Notes:

Some illustrations in this manual might be slightly different from the machine.

Certain options might not be available in some countries. For details, please contact your local dealer.

Depending on which country you are in, certain units may be optional. For details, please contact your local dealer.

Caution:

Use of controls or adjustments or performance of procedures other than those specified in this manual might result in hazardous radiation exposure.

Two kinds of size notation are employed in this manual. With this machine refer to the inch version.

For good copy quality, the supplier recommends that you use genuine toner from the supplier.

The supplier shall not be responsible for any damage or expense that might result from the use of parts other than genuine parts from the supplier with your office products.

Power Source

120V, 60Hz, 12A or more.

Please be sure to connect the power cord to a power source as shown above. For details about power source, see p.111 “Power Connection”.

Manuals for This Machine

Refer to the manuals that are relevant to what you want to do with the machine. Manuals for machines with copier function only or with the DDST Unit are different. See “Manuals for Machines with Copier Function Only or with the DDST Unit”.

Important

❒ Media differ according to manual.

❒ The printed and electronic versions of a manual have the same contents.

❒ Adobe Acrobat Reader/Adobe Reader must be installed in order to view the

manuals as PDF files.

❒ Depending on which country you are in, there may also be html manuals. To

view these manuals, a Web browser must be installed.

❖ About This Machine

Be sure to read the Safety Information in this manual before using the machine. This manual provides an introduction to the functions of the machine. It also explains the control panel, preparation procedures for using the machine, how to enter text, and how to install the CD-ROMs provided.

❖ General Settings Guide

Explains User Tools settings, and Address Book procedures such as registering fax numbers, e-mail addresses, and user codes. Also refer to this manual for explanations on how to connect the machine.

❖ Troubleshooting

Provides a guide to solving common problems, and explains how to replace paper, toner, and other consumables.

❖ Security Reference

This manual is for administrators of the machine. It explains security functions that you can use to prevent unauthorized use of the machine, data tampering, or information leakage. For enhanced security, we recommend the following settings.

• Install the Server Certificate.

• Enable SSL (Secure Sockets Layer) Encryption.

• Change the user name and password of the administrator using Web Image Monitor.

For details, see “Setting Up the Machine”, Security Reference. Be sure to read this manual when setting the enhanced security functions, or user and administrator authentication.

❖ Copy Reference

Explains Copier functions and operations. Also refer to this manual for explanations on how to place originals.

❖ Facsimile Reference

Explains Facsimile functions and operations.

❖ Printer Reference

Explains Printer functions and operations.

❖ Scanner Reference

Explains Scanner functions and operations.

❖ Network Guide

Explains how to configure and operate the machine in a network environment, and use the software provided. This manual covers all models, and includes descriptions of functions and settings that might not be available on this machine. Images, illustrations, and information about operating systems that are supported might also differ slightly from those of this machine.

❖ Other manuals

• PostScript 3 Supplement

•UNIX Supplement

• Manuals for DeskTopBinder Lite

• DeskTopBinder Lite Setup Guide

• DeskTopBinder Introduction Guide

•Auto Document Link Guide

Note

❒ Manuals provided are specific to machine types.

❒ For “UNIX Supplement”, please visit our Web site or consult an authorized

dealer.

❒ “PostScript 3 Supplement” and “UNIX Supplement” include descriptions of

functions and settings that might not be available on this machine.

Reference

p.iii “Manuals for Machines with Copier Function Only or with the DDST Unit”

Manuals for Machines with Copier Function Only or with the DDST Unit

This section describes the manuals for machines with copier function only or with the DDST Unit.

❖ About This Machine

❖ General Settings Guide

Explains User Tools settings, and how to register user codes. Also refer to this manual for explanations on how to connect the machine.

❖ Troubleshooting

Provides a guide to solving common problems, and explains how to replace paper, toner, and other consumables.

❖ Copy Reference

Explains Copier functions and operations. Also refer to this manual for explanations on how to place originals.

❖ Printer/Scanner Reference

Explains system settings, functions and operations for the machine's printer/scanner unit.

❖ Network Guide

Explains how to configure and operate the machine in a network environment, and use the software provided.

Note

❒ Some manuals include descriptions of functions and settings that are not

available on machines with copier function only or with the DDST Unit.

iii

Manuals for This Machine ......................................................................................i

Manuals for Machines with Copier Function Only or with the DDST Unit ................. iii

How to Read This Manual ..................................................................................... 1

Symbols .....................................................................................................................1

Names of Major Options ............................................................................................1

1. When the Machine Does Not Operate As Wanted

Indicators................................................................................................................3

Panel Tone..............................................................................................................4

When the Function Status Indicator Lights Up in Red.......................................5

When You Have Problems Operating the Machine.............................................6

When a Job Is Not Performed...............................................................................9

2. Troubleshooting When Using the Copy Function

When a Message Is Displayed............................................................................11

When You Cannot Make Clear Copies ............................................................... 14

When You Cannot Make Copies As Wanted ..................................................... 17

When Memory Is Full ............................................................................................... 19

3. Troubleshooting When Using the Facsimile Function

Adjusting the Volume ..........................................................................................21

When a Message Is Displayed............................................................................24

When You Cannot Send or Receive Fax Messages As Wanted...................... 31

When Memory Is Full ...............................................................................................35

When an Error Report Is Printed ........................................................................36

Turning Off the Main Power / In the Event of Power Failure............................37

When an Error Occurs Using Internet Fax ........................................................38

Error Mail Notification...............................................................................................38

Error Report (E-Mail)................................................................................................38

Server-Generated Error E-mail ................................................................................38

4. Troubleshooting When Using the Printer Function

When a Message Is Displayed during Installation of the Printer Driver......... 39

Windows 95/98/Me/2000..........................................................................................39

Windows XP Professional or Windows Server 2003................................................ 40

Windows XP Home Edition ......................................................................................40

Windows Vista..........................................................................................................41

When a Message Is Displayed............................................................................42

Status Messages......................................................................................................42

Alert Messages ........................................................................................................43

Printing the Error Log ...............................................................................................45

When You Cannot Print.......................................................................................46

Other Printing Problems ..................................................................................... 49

5. Troubleshooting When Using the Scanner Function

When Scanning Is Not Done As Expected ........................................................ 57

When You Cannot Send Scanned Files.............................................................58

When You Cannot Browse the Network to Send a Scanned File ............................58

When the TWAIN Driver Cannot Be Started ............................................................58

The Network Delivery Function Cannot Be Used.....................................................58

Operations Are Not Possible When Messages Appear ...........................................59

When a Message Is Displayed............................................................................60

When a Message Is Displayed on the Display Panel...............................................60

When a Message Is Displayed on the Client Computer...........................................65

6. Troubleshooting When Using the DDST Unit

The Printer Function............................................................................................69

When a Message Is Displayed during Installation of the Printer Driver ...................69

When a Message Is Displayed.................................................................................71

When You Cannot Print ...........................................................................................75

Other Printing Problems...........................................................................................77

The Scanner Function .........................................................................................82

When Scanning Is Not Done As Expected...............................................................82

When a Message Is Displayed.................................................................................83

7. Adding Paper, Toner and Staples

Loading Paper ......................................................................................................87

Loading Paper into the Paper Trays ........................................................................88

Orientation-Fixed Paper or Two-Sided Paper ..........................................................89

Changing the Paper Size.....................................................................................92

Changing the Paper Size in the Paper Tray.............................................................93

Adding Toner........................................................................................................97

Replacing Toner.......................................................................................................98

Sending Fax Messages When Toner Has Run Out ................................................. 99

Waste Toner.............................................................................................................99

Adding Staples...................................................................................................100

Finisher ..................................................................................................................100

Replacing the Transmission Stamp Cartridge ................................................101

8. Clearing Misfeeds

Removing Jammed Paper .................................................................................103

When A Is Displayed.............................................................................................. 104

When B Is Displayed.............................................................................................. 104

When C Is Displayed..............................................................................................104

When P Is Displayed.............................................................................................. 105

When Y Is Displayed.............................................................................................. 105

When Z Is Displayed ..............................................................................................106

When R Is Displayed (When Finisher Is Installed)................................................. 106

When D Is Displayed (When Bridge Unit Is Installed)............................................ 107

Removing Jammed Staples ..............................................................................108

Finisher ..................................................................................................................108

9. Remarks

Where to Put Your Machine ..............................................................................109

Machine Environment ............................................................................................ 109

Moving....................................................................................................................110

Power Connection..................................................................................................111

Access to the Machine ...........................................................................................112

When Not Used for a Long Time............................................................................112

Maintaining Your Machine ................................................................................ 113

Cleaning the Exposure Glass.................................................................................113

Cleaning the Exposure Glass Cover ...................................................................... 114

Cleaning the ARDF ................................................................................................114

INDEX....................................................................................................... 115

How to Read This Manual

Symbols

This manual uses the following symbols:

Indicates important safety notes.

Ignoring these notes could result in serious injury or death. Be sure to read these notes. They can be found in the “Safety Information” section of About This Machine.

Indicates important safety notes.

Ignoring these notes could result in moderate or minor injury, or damage to the machine or to property. Be sure to read these notes. They can be found in the “Safety Information” section of About This Machine.

Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure to read these explanations.

Indicates supplementary explanations of the machine’s functions, and instructions on resolving user errors.

This symbol is located at the end of sections. It indicates where you can find further relevant information.

[ ]

Indicates the names of keys that appear on the machine’s display panel.

{ }

Indicates the names of keys on the machine’s control panel.

Names of Major Options

Major options of this machine are referred to as follows in this manual:

• Auto Document Feeder capable of scanning both sides of a sheet → ARDF

• Finisher SR3010 → Finisher

• Bridge Unit BU3010 → Bridge unit

1. When the Machine Does Not Operate As Wanted

This section describes basic troubleshooting procedures that are applicable to all functions of this machine.

Indicators

This section explains the indicators that light up when the machine requires the user to remove misfed paper, to add paper, or to perform other procedures.

h: Error indicator Appears when there is a misfeed, a cover is left open, or

another problem occurs. See p.103 “Clearing Misfeeds”.

B: Load Paper indicator Appears when paper-out condition occurs. See p.87

“Loading Paper”.

D: Add Toner indicator Appears when toner runs out. See p.97 “Adding Toner”.

When the Machine Does Not Operate As Wanted

Panel Tone

The following table explains the various beep patterns that the machine produces to alert users about machine conditions.

Beep pattern Meaning Cause

Two long beeps. Machine has warmed

up.

Single short beep. A valid operation is

accepted.

Five short beeps repeated five times.

Strong alert. Machine requires user attention. Paper

After cooling or being switched on, the machine has fully warmed up and is ready for use.

A control panel key was pressed, the machine was switched on, or a document was placed on the ARDF.

might have jammed or toner might need replenishing.

Note

❒ Users cannot mute the machine's beep alerts. When the machine beeps to alert

users of a paper jam or toner request, if the machine's covers are opened and closed repeatedly within a short period of time, the beep alert might continue, even after normal status has resumed.

❒ For details about enabling or disabling beep alerts, see “General Features”,

General Settings Guide.

Reference

“General Features”, General Settings Guide

When the Function Status Indicator Lights Up in Red

If a function key is lit in red, press the key to switch to the screen for the corresponding function, and then follow the message that appears.

Problem Cause Solution

Documents and reports are not printed out.

An error has occurred. The function whose indicator is lit

The machine is unable to connect to the network.

There is no copy paper left. Add paper. See p.87 “Loading Pa-

per”.

Record the code number shown

is defective.

A network error has occurred. • Check the displayed message

on the display and contact your service representative. See “When a Message Is Displayed” of each chapter. You can use other functions normally.

and take an appropriate action. See “When a Message Is Displayed” of each chapter.

• Check that the machine is correctly connected to the network, and that the machine is correctly set. See “Network Settings”, General Settings Guide.

• Contact the administrator.

• When the function key is still lit in red, even if you take the measures above, contact your service representative.

Note

❒ If an error occurs in the function you are using, check the message that ap-

pears on the display panel, and then refer to “When a Message Is Displayed” for the relevant function.

When the Machine Does Not Operate As Wanted

When You Have Problems Operating the Machine

The following chart gives explanations of common problems and messages.

If other messages appear, follow the instructions displayed.

Problem Cause Solution

“

Please wait...”

appears.

Please wait...”

“ appears.

Although the copier screen appears when the machine is turned on using the main power switch, it cannot be switched to another screen by pressing the

{Facsimile} or {Scanner} key.

The machine has just been turned on and the User Tools screen is displayed, but the User Tools menu has items missing.

This message appears when you turn on the operation switch or change the toner bottle.

If the machine has not been in use for a long time, it may take longer than normal to print or start up when switched on.

Functions other than the copier function are not yet ready.

Functions other than the copier function are not yet ready. Time required varies by function. Functions appear in the User Tools menu when they become ready for use.

If the machine does not get started within 2 minutes, contact your service representative.

Wait for the machine to get ready.

Wait a little longer.

The display is difficult to see.

The display is off. The machine is in Energy Saver

The display is off. The operation switch is turned

Nothing happens when the operation switch is turned on.

The operation switch indicator continues blinking and does not turn off when pressed.

Display contrast is not adjusted. Adjust the display's contrast so

that you can see the display panel properly. See “General Features”, General Settings Guide.

Turn on the operation switch.

mode.

Turn on the operation switch.

off.

The main power switch is turned off.

The machine is communicating with external equipment.

Turn on the main power switch.

Check if the machine is communicating with external equipment.

When You Have Problems Operating the Machine

Problem Cause Solution

Original images are printed on the reverse side of the paper.

Misfeeds occur frequently.

An error message remains, even if misfed paper is removed.

Cannot print in duplex mode.

You may have loaded the paper incorrectly.

The tray's side fences may not be locked.

The tray's end fence may not be set properly.

You may have loaded paper of a size not shown in Paper Size Settings with User Tools.

When a misfeed message appears, it remains until you open and close the cover as required.

Paper is still jammed in the tray.

You cannot use paper in the bypass tray for duplex printing.

Load paper correctly. Load paper into Tray 1-4 with the print side up, and into the bypass tray with the print side down. See p.89 “Orientation-Fixed Paper or Two-Sided Paper”.

Check the side fences are locked. See p.92 “Changing the Paper Size”.

Check the end fence is set properly. See p.92 “Changing the Paper Size”.

Use Tray Paper Settings to set the paper size. See p.95 “Selecting the paper size with user tools”.

Clear misfed paper, and then open and close the cover. See p.103 “Removing Jammed Paper”.

For duplex printing, select Tray 14 in the copier mode or with the printer driver.

Cannot print in duplex mode.

The user code entry screen is displayed.

The Authentication screen appears.

Temperature

“

Alert. Turn main power off, adjust room temp. and wait a while before restarting.

pears, and printing is disabled.

” ap-

You have selected a tray that is set to [Off] for duplex printing in [Tray

Paper Settings] under [System Settings].

Users are restricted by user management.

Basic Authentication, Windows Authentication, LDAP Authentication or Integration Server Authentication is set.

The temperature inside the machine is too high or too low.

Select a paper tray in [Tray Paper Settings] under [System Settings], and then press [OK]. Then, select

[No Display (Plain Paper)] or [Recycled Paper] for Paper Type, press

[Duplex], and then select [On]. See “Tray Paper Settings”, General Settings Guide.

Enter the user code (up to eight digits), and then press the {OK} or {q} key.

Enter your login user name and user password. See “When the Authentication Screen is Displayed”, About This Machine.

Locate the machine in an environment where the temperature remains between 10 and 32 °C. See p.109 “Where to Put Your Machine”.

When the Machine Does Not Operate As Wanted

Problem Cause Solution

“Privileges are

required to use this function.

appears.

“

Authentica-

tion failed.

pears.

“Authentica-

tion failed.

pears.

”

” ap-

The use of the function is restricted to authenticated users only.

The entered login user name or password is not correct.

Cannot access the authentication server when using Windows Authentication, LDAP Authentication, or Integration Server Authentication.

Contact the administrator.

Ask the administrator for the correct login user name and password.

Contact the administrator.

Note

❒ If you cannot make copies as you want because of paper type, paper size, or

paper capacity problems, use recommended paper. See “Copy Paper”, About This Machine.

Reference

“Copy Paper”, About This Machine

When a Job Is Not Performed

If you cannot execute a function, it may be that the machine is being held up by another function.

If you cannot execute a function, terminate any other functions currently active, and then try executing the function again. In some cases, you can carry out another job (copier, facsimile, printer, or scanner) without canceling the current job being performed. Performing multiple functions simultaneously like this is called “Multi-accessing”.

❖ Combination Chart

The chart shows function compatibility when print priority is set to “Interleave”. See “General Features”, General Settings Guide.

Mode after you select Copy Facsimile Printer Scanner

Transmission

Reception

TWAIN

Mode before you

select

Using the control panel

Copying

Stapling

Copy

Transmission Operation

Scanning an Original for Memory Transmission

Memory Transmission

Immediate Transmission

Transmission

Memory Reception

Printing

Facsimile

Received Data

Reception

Using the control panel

Copying

Stapling

Scanning an Original for Memory Transmission

Memory Transmission

Immediate Transmission

Transmission Operation

Memory Reception

Receive Data

Printing Received Data

Printing

Stapling

Using the control panel

Scanning

×××

*1 *1

×× ×

ЧЧЧЧЧ × ×××

×××

ЧЧЧЧЧЧЧЧ ×××

×××

*2 *2 *2

When the Machine Does Not Operate As Wanted

Mode after you select Copy Facsimile Printer Scanner

Mode before you

select

Receive Data

Printing

Printer

Scanner

Stapling

Using the control panel

Scanning

Using the control panel

Copying

*1 *1

Transmission

Stapling

Transmission Operation

Scanning an Original for Memory Transmission

Memory Transmission

Reception

Immediate Transmission

Memory Reception

Receive Data

Printing Received Data

Printing

Stapling

Using the control panel

××

×××

ЧЧЧЧЧ × ×××

TWAIN

... means that these functions can be used together.

... means that you can interrupt the current job with the function keys to

proceed to a subsequent job.

... means that another job will automatically start after the current job is finished. ×... means that you must manually start another job after the current job is finished (i.e., these functions cannot be used together).

You can scan a document once the preceding job documents are all scanned.

During parallel reception, any subsequent job is suspended until reception is completed.

Scanning

TWAIN

Scanning

Note

❒ Stapling cannot be used at the same time for multiple functions.

❒

You can specify the output tray where documents are delivered. For details about how to specify the output tray for each function, see “General Features”, General Settings Guide.

❒ If the machine is capable of executing multiple functions simultaneously,

specify which function should have priority in “Print Priority”. This setting is factory-preset to “Display mode”. For setting of Printing Priority function, see “General Features”, General Settings Guide.

❒ While printing is in progress, scanning a document using another function

may take longer than usual.

Reference

“General Features”, General Settings Guide

2. Troubleshooting When Using the Copy Function

This chapter describes likely causes of and possible solutions for copier function problems.

When a Message Is Displayed

The following chart contains explanations for common messages. If other messages appear, follow the instructions as they are displayed.

Important

❒ For messages not listed here, see “When You Have Problems Operating the

Machine”.

Message Causes Solutions

Cannot detect original size

Cannot sort this size.

Cannot select Bypass Tray in current setting.

Original with this length cannot be duplex scanned.

Improper original is placed.

Improper original is placed. Input the both horizontal and

Improper original is placed. Place the original on the expo-

The specified paper size is not available with the Sort function.

The specified function is not available with the bypass tray.

The specified custom length is not available for duplex printing from the ARDF (e.g., 2 Sided → 2 Sided, 2 Sided → 1 Sided, 2 Sided→ Combine).

Select paper manually, not with the Auto Paper Select function, and do not use the Auto Reduce/Enlarge function.

See “Auto Reduce/Enlarge” Copy Reference.

vertical sizes of the non-standard original.

sure glass. See “Placing Originals”, Copy Reference.

Use copy paper that is not longer than 432 mm (17.0").

Select a paper tray other than the bypass tray.

Do not place originals that are longer than 432 mm (17.0").

Check original orientation.

Check paper size.

Blank part will appear.

Original is not placed in the proper orientation.

Improper paper size is set. If you press the {Start} key,

Blank areas appear. Original orientation and paper mismatches occur when image rotation is unavailable.

Change the orientation of the original.

copy will start onto the selected paper.

Change the orientation of the original.

Troubleshooting When Using the Copy Function

Message Causes Solutions

Image not fully copied.

Rotate Sort is unavailable with this paper size.

Cannot dup. copy this size.

Cannot dup. with this tray.

Max. number of sets is nn.

(A figure is placed at n.)

Cannot Staple Thick Paper.

Staple range exceeded.

The entire image cannot be fully copied using the current [Auto R/E] setting.

A paper size for which Rotate Sort is not available is selected.

Duplex mode does not support the selected paper size.

A paper type not available with the Duplex function has been selected.

The number of copies exceeds maximum copy quantity.

A paper type not available with the staple function has been selected.

The number of copies exceeds the capacity of the stapler.

Make an alternative [Auto R/E] setting.

Select the proper paper size for the Rotate Sort function. See “Supplementary Information”, Copy Reference.

Select the proper paper size for the Duplex function. See “Supplementary Information”, Copy Reference.

The thick paper is not available for the Duplex function.

Specify another paper type.

You can change the maximum copy quantity. See “User Tools Menu (Copier Features)”, Copy Reference.

The thick paper is not available for the staple function. Specify another paper type.

Check the stapler capacity. See “Supplementary Information”, Copy Reference.

This position cannot be stapled.

Cannot copy. Original is being scanned by another function.

Privileges are required to use this function.

Authentication failed.

The selected position cannot be stapled. Original orientation and paper mismatches occur when image rotation is unavailable.

The scanner function is in use. Cancel the current scan job. To

Select the proper position or original orientation. See “Staple” and “Supplementary Information”, Copy Reference.

do this, press the {Clear/Stop} key on the scanner screen to display the message

Clear/Stop key was

“

pressed. Stop scan-

”, and then press

The use of this function is restricted to authentified users only.

The entered login user name or password is not correct.

Cannot access the authentication server when using Windows Authentication, LDAP Authentication, or Integration Server Authentication.

ning?

[Stop].

Contact the administrator.

Ask the administrator for the correct login user name and password.

Contact the administrator.

Reference

p.6 “When You Have Problems Operating the Machine”

When a Message Is Displayed

Troubleshooting When Using the Copy Function

When You Cannot Make Clear Copies

This section describes likely causes of and possible solutions for unclear copies.

Problem Causes Solutions

Copies appear dirty. Image density is too dark. Adjust the image density set-

tings. See “Adjusting Image Density”, Copy Reference.

Copies contain blots or are patchy.

The machine is not on a level surface.

Place the machine on a stable and level surface.

Make sure the machine's environment meets requirements. See p.109 “Where to Put Your Machine”.

Copies contain blots or are patchy.

Copies are too dark or too light.

The paper is creased, curled, or has blemishes.

Image density is too light. Adjust the image density set-

The paper is damp. Use paper that has been

The correct paper type settings are not made.

The image was not printed on a suitable surface.

Smooth out the wrinkles from the paper, or replace it. See “Copy Paper”, About This Machine.

If paper comes out curled, adjust the output Tray. See “Originals”, Copy Reference.

tings. See “Adjusting Image Density”, Copy Reference.

stored in the recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

Check the paper loaded on the paper tray or bypass tray matches the paper type set on the display panel. See “Copy Paper”, About This Machine.

Before printing on special paper, check its surface carefully. Printing on non-print surfaces reduces print quality and can damage the machine's internal components. See “Copy Paper”, About This Machine.

Copies are dirty. Use of non-recommended

toner can result in loss of print quality and other problems.

The reverse side of an original image is copied.

Image density is too dark. Adjust the image density set-

Use manufacturer-genuine toner. Contact your service representative.

tings. See “Adjusting Image Density”, Copy Reference.

When You Cannot Make Clear Copies

Problem Causes Solutions

A shadow appears on copies if you use pasted originals.

The same copy area is dirty whenever making copies.

Copies are too light. Image density is too light. Adjust the image density set-

Copies are too light. The paper is damp or rough. Use the recommended paper.

Copies are too light. The toner bottle is almost

Parts of the paper are not copied.

Image density is too dark. Adjust the image density set-

tings. See “Adjusting Image Density”, Copy Reference.

Change the orientation of the original.

Put mending tape over the pasted areas.

The exposure glass or ARDF is dirty.

empty.

The original is not placed correctly.

Clean them. See p.113 “Maintaining Your Machine”.

tings. See “Adjusting Image Density”, Copy Reference.

Also, use paper that has been stored in the recommended temperature and humidity conditions. See “Copy Paper”, About This Machine.

Add toner. See p.97 “Adding Toner”.

Place originals correctly. See “Placing Originals”, Copy Reference.

Parts of the paper are not copied.

White lines appear. The exposure glass or scan-

Copies are blank.

A moiré pattern is produced on copies.

The correct paper size is not selected.

ning glass is dirty.

The original is not placed correctly.

Your original has a dot pattern image or many lines.

Select the proper paper size.

Clean them. See p.113 “Maintaining Your Machine”.

When using the exposure glass, place originals face down. When using the ARDF, place them face up. See “Placing Originals”, Copy Reference.

Place the original on the exposure glass at a slight angle.

Troubleshooting When Using the Copy Function

Problem Causes Solutions

Black spots appear on the copy of a photographic print.

Because of high humidity, the photographic print has stuck to the exposure glass.

Place the print on the exposure glass in either of the following ways:

• Place an OHP transparency on the exposure glass, and then place the print on top of the OHP transparency.

• Place the print on the exposure glass, and then place two or three sheets of white paper on top of it. Leave the exposure glass cover or ARDF open when copying.

When You Cannot Make Copies As Wanted

This section describes causes and remedies when copy results are not as expected.

❖ Basic

Problem Causes Solutions

Misfeeds occur frequently. The number of sheets loaded

exceeds the capacity of the machine.

Misfeeds occur frequently. The paper is damp. Use paper that has been

Misfeeds occur frequently. The paper is too thick or too

thin.

Misfeeds occur frequently. The copy paper is wrinkled or

has been folded/creased.

Misfeeds occur frequently. Printed paper is used. Use recommended paper. Do

Load paper only as high as the upper limit markings on the side fences of the paper tray or bypass tray. See p.87 “Loading Paper”.

stored in the recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

Use recommended paper. See “Copy Paper”, About This Machine.

Use recommended paper. Use paper that has been stored in the recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

not reuse copy paper that has been already copied or printed onto. See “Copy Paper”, About This Machine.

Copy paper becomes creased. The paper is damp. Use paper that has been

stored in the recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

Copy paper becomes creased. The paper is too thin. Use recommended paper. See

“Copy Paper”, About This Machine.

You cannot combine several functions.

Copies are not stapled. There are jammed staples in

Selected functions cannot be used together.

the stapler.

Check the combination of functions and make the settings again. See “Combination Chart”, Copy Reference.

Remove jammed staples. See p.108 “Removing Jammed Staples”.

Troubleshooting When Using the Copy Function

Problem Causes Solutions

Copies are not stapled. The number of copies exceeds

the capacity of the stapler.

Copies are not stapled. Copy paper is curled. Turn the copy paper over in

Staples are wrongly positioned.

Print is slanted. The paper is feeding in at a

Print is slanted. The machine's cover is open. Make sure the right and lower

Print is slanted. The side fences in the paper

Originals are not set correctly. Check the correct position to

slant.

tray is not locked.

Check the stapler capacity. See “Supplementary Information”, Copy Reference.

the tray.

place the originals. See “Staple”, Copy Reference.

Load the paper correctly. See p.87 “Loading Paper”.

right covers are properly closed.

Make sure the side fence is locked. See p.92 “Changing the Paper Size”.

❖ Edit

Problem Causes Solutions

When using the Duplex Margin function, parts of the original image are not copied.

You set a wide erased margin.

Set a narrower margin with User Tools. You can set the width between 0-50 mm (0"-2"). See “Copier Features”, General Settings Guide.

When using the Duplex Margin function, parts of the original image are not copied.

❖ Combine

Problem Causes Solutions

When using Combine, parts of the image are not copied.

Copies are not in correct order.

There is a lack of margin space on the opposite side of the binding position.

You specified a reproduction ratio that does not match the sizes of your originals and copy paper.

Your originals are not identical in size and direction.

You placed the originals in the incorrect order.

Set a narrower margin with User Tools. You can set the width between 0-50 mm (0"-2"). See “Copier Features”, General Settings Guide.

When you specify a reproduction ratio using the Manual Paper Select function, make sure the ratio matches your originals and the copy paper.

Select the correct reproduction ratio before using the Combine function.

Use originals that are identical in size and direction.

When placing a stack of originals in the ARDF, the last page should be on the bottom.

If you place an original on the exposure glass, start with the first page to be copied.

❖ Duplex

When You Cannot Make Copies As Wanted

Problem Causes Solutions

Cannot print in duplex mode. You may have loaded paper

on the bypass tray.

Cannot print in duplex mode. You have loaded paper ex-

ceeding 90 g/m

Cannot print in duplex mode.

Copies are not in duplex order.

When using Duplex, copy is made Top to Bottom even though [Top to Top] is selected.

When using Duplex, copy is made Top to Top even though [Top to Bottom] is selected.

Parts of the original image are not copied.

You have selected a Tray 2 that

[

is set to printing in under

You placed the originals in the incorrect order.

You placed the originals in the wrong orientation.

The margin is too wide. Set a narrower margin with

Thick Paper] for duplex

[

System Settings].

[

Tray Paper Settings]

Remove paper loaded on the bypass Tray. Load paper in Tray 1 - 4.

Change the paper.

Select another paper type, or another paper tray. See “Tray Paper Settings”, General Settings Guide.

When setting a stack of originals in the ARDF, the last page should be on the bottom.

If you set an original on the exposure glass, start with the first page to be copied.

Place the originals in the correct orientation. See “Original Orientation”, Copy Reference.

User Tools. You can adjust it between 0-50 mm (0"-2"). See “User Tools Menu (Copier Features)”, Copy Reference.

Parts of the original image are not copied.

When Memory Is Full

Messages Causes Solutions

Reset nn orig., then press [Resume] to scan and copy the remaining originals.

[Stop] [Resume]

(A figure is placed at n.)

There is a lack of margin space on the opposite side of the binding position.

The machine checks if the remaining originals should be copied, after the scanned original has been printed.

Set a narrower margin with User Tools. You can adjust it between 0-50 mm (0"-2"). See “User Tools Menu (Copier Features)”, Copy Reference.

To continue copying, remove all copies, and then press [Resume]. To stop copying, press [Stop].

Troubleshooting When Using the Copy Function

3. Troubleshooting When

Using the Facsimile Function

This chapter describes likely causes of and possible solutions for facsimile function problems.

Adjusting the Volume

The following describes how to adjust the volume.

You can change the volume of the following sounds that the machine makes.

❖ On Hook Mode

Heard when the {On Hook Dial} key is pressed.

❖ At Transmission

Heard when immediate transmission is performed.

❖ At Reception

Heard when the machine receives a document.

❖ At Dialing

Heard after pressing the {Start} key, until the line connects to the destination.

❖ At Printing

Heard when a received document is printed.

A Press the {User Tools/Counter} key.

ASB027S

B Select [Fax Features] using {U} or {T}, and then press the {OK} key.

Troubleshooting When Using the Facsimile Function

C Select [General Settings/Adjust] using {U} or {T}, and then press the {OK} key.

D Select [Adjust Sound Volume] using {U} or {T}, and then press the {OK} key.

E Select the item you want to adjust using {U} or {T}, and then press the

{OK} key.

F Select the volume using {W} or {V}, and then press the {OK} key.

Press the {Escape} key to cancel the setting. The display returns to that of step

G Press the {User Tools/Counter} key.

ASB027S

The standby display appears.

Adjusting the Volume

Note

❒ You can also adjust the On Hook volume when you press the {On Hook Di-

al} key. See “On Hook Dial”, Facsimile Reference.

❒ If the Extended Security function prevents you from changing this setting,

contact the administrator.

❒ You can set the volume level to between 0 and 7.

Reference

“On Hook Dial”, Facsimile Reference

Troubleshooting When Using the Facsimile Function

When a Message Is Displayed

This section describes the machine's main messages. If other messages appear, follow their instructions.

Message Cause Solution

Error occurred, and trans. was cancelled.

Put original back, check it and press Start key.

Cannot detect original size. Place original again, then press Start key.

LFunc. Problems

Data will be initialized.

Cannot send fax as scanner is in use by another function.

A document jam occurred during Immediate Transmission. There may be a problem with the machine or the telephone line (for example, noise or cross talk).

Original jammed during Memory Transmission.

The machine failed to detect the size of the original.

There is a problem with the fax. Record the code number shown

The machine is scanning an original under another function.

Press [Exit], and then resend the pages that have not been sent.

If the error reoccurs frequently, contact your service representative.

Place originals that have not been scanned on the exposure glass or ARDF again.

Place original again, and then press the {Start} key.

on the display and contact your service representative.

Other functions can be used.

Before sending the fax, cancel the current scan job under another function. To do this, press the {Clear/Stop} key on the control panel to display the message

Clear/Stop key was

“

pressed. Stop scanning?

”, and then press [Stop].

Updating the settings... Reselect dest./functions after update finishes.

Updating destination list. Reselect destination(s) or sender's name later.

The destination list is being updated from the network using SmartDeviceMonitor for Admin or Web Image Monitor.

Wait until the message disappears. Do not switch off the power while this message is displayed.

Wait until the message disappears. Do not switch off the power while this message is displayed. Depending on the number of destinations to be updated, there may be some delay before you can resume operation. Operations are not possible while this message is displayed.

When a Message Is Displayed

Message Cause Solution

You do not have privileges to use this function.

Authentication failed.

Connection with LDAP server has failed. Check the server status.

LDAP server auth. has failed. Check the settings.

Exceeded max. number of search results which can be displayed. Max.: nnn

(A figure is placed at n.)

The use of this function is restricted to authentified users only.

The entered login user name or password is incorrect.

Authentication is not possible from this machine.

A network error has occurred and connection has failed.

The entered user name or password does not match that specified for LDAP server authentication.

The number of search results has exceeded the maximum number of items that can be displayed.

Contact the administrator.

Confirm correct login user name or password.

Contact the administrator.

Try the operation once more. If the message is still shown, the network may be crowded. Check the information of [System Set- tings]. See “Administrator Tools”, General Settings Guide.

Make settings correctly for the user name and the password for LDAP server authentication.

Search again after changing the search conditions.

LDAP server search timed out. Check the server status.

Specified group contains some invalid dest. Do you want to select only valid dest.?

Sender has not been specified.

A network error has occurred and connection has failed.

The specified group contains some fax destinations, e-mail destinations, and/or folder destinations.

The sender has not been specified.

Try the operation once more. If the message is still shown, the network may be crowded. Check the information of [System Set- tings]. See “Administrator Tools”, General Settings Guide.

Press [Select] for the message displayed on the screen for each transmission.

A sender's name should be specified before sending e-mail. Send e-mail after specifying the sender's name.

Troubleshooting When Using the Facsimile Function

Message Cause Solution

Check whether there are any network problems.

{13-10}

Check whether there are any network problems.

{13-11}

Check whether there are any network problems.

{13-17}

Check whether there are any network problems.

{13-18}

The alias telephone number you entered is already registered on the gatekeeper by another device.

Cannot access gatekeeper. • Use your Web Image Monitor

Registering of user name is rejected by the SIP server.

Cannot access the SIP server. • Use your Web Image Monitor

• Check the alias telephone number is correctly programmed using the Web Image Monitor. See the Web Image Monitor's Help.

• Contact your network administrator.

to check the gatekeeper address is correctly programmed. See the Web Image Monitor's Help.

• Contact your network administrator.

• Use your Web Image Monitor to check the SIP server address and user name are correctly programmed. See the Web Image Monitor's Help.

• Contact your network administrator.

to check the SIP server address is correctly programmed. See the Web Image Monitor's Help.

• Contact your network administrator.

When a Message Is Displayed

Message Cause Solution

Check whether there are any network problems.

{14-01}

Cannot find the DNS server, SMTP server or folder for forwarding.

• Check that the DNS server IPv4 address is correctly programmed using Web Image Monitor. See the Web Image Monitor's Help.

• Check that the host name or IPv4 address of the SMTP server is correctly programmed using Web Image Monitor. See the Web Image Monitor's Help.

• Check that the SMTP server is correctly programmed using Web Image Monitor. See the Web Image Monitor's Help.

• Check that the folder for transfer is correctly specified.

• Check that the computer in which the folder for transfer is specified is operating correctly.

• Check that the LAN cable is correctly connected to the machine.

• Check the network connection and radio wave status.

• Contact your network administrator of the destinations without going through the SMTP server.

• Contact your network administrator.

Troubleshooting When Using the Facsimile Function

Message Cause Solution

Check whether there are any network problems.

{14-09}

E-mail transmission was refused by SMTP authentication, POP before SMTP authentication or login authentication of the computer in which the folder for forwarding is specified.

• Check that the user name and password for SMTP authentication or POP before SMTP authentication are correctly programmed from [File Trans- fer] under [System Settings]. See “File Transfer”, General Settings Guide. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help.

• Check that the user name and password of the E-mail Account are correctly programmed from [File Transfer] under [System Settings]. See “File Transfer”, General Settings Guide. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help.

• Check that the user ID and password for the computer in which the folder for forwarding is specified are correctly programmed.

• Check that the folder for forwarding is correctly specified.

• Check that the computer in which the folder for forwarding is specified is correctly operated.

• Contact the administrator.

Check whether there are any network problems.

{14-33}

Check whether there are any network problems.

{15-01}

Neither the machine's e-mail address nor the administrator's email address is programmed.

No POP3/IMAP4 server address is programmed.

• Check that the machine's email address is correctly programmed from [File Transfer] under [System Settings]. See “File Transfer”, General Settings Guide. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help.

• Contact the administrator.

• Check that the host name or IPv4 address of the POP3/IMAP4 server is correctly programmed using the Web Image Monitor. See the Web Image Monitor's Help.

• Contact the administrator.

When a Message Is Displayed

Message Cause Solution

Check whether there are any network problems.

{15-02}

Check whether there are any network problems.

{15-03}

Check whether there are any network problems.

{15-11}

Cannot log on to the POP3/IMAP4 server.

No machine e-mail address is programmed.

Cannot find the DNS server or POP3/IMAP4 server.

• Contact your network administrator.

• Check that the DNS server IPv4 address is correctly programmed using Web Image Monitor. See the Web Image Monitor's Help.

• Check that the POP3/IMAP4 server is correctly programmed using Web Image Monitor. See the Web Image Monitor's Help.

• Check the network connection and radio wave status.

• Check that the LAN cable is correctly connected to the machine.

• Check that the port number of the POP3/IMAP4 server is correctly programmed using Web Image Monitor. See the Web Image Monitor's Help.

• Check that the reception protocol is correctly programmed using Web Image Monitor. See the Web Image Monitor's Help.

• Contact your network administrator.

Troubleshooting When Using the Facsimile Function

Message Cause Solution

Check whether there are any network problems.

{15-12}

Cannot log on to the POP3/IMAP4 server.

• Check that the user name and password for POP before SMTP authentication are correctly programmed from [File

Transfer] under [System Settings]. See “File Transfer”,

General Settings Guide. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help.

• Contact your network administrator.

Note

❒ If “Check whether there are any network problems.” appears, the ma-

chine is not correctly connected to the network or the settings of the machine are not correct. If you do not need to connect the machine to the network, you can specify the setting so this message is not displayed, and then the {Facsimile} key no longer lights. See “Parameter Setting”, General Settings Guide. If you reconnect the machine to the network, be sure to set “Display” with User Parameters. Otherwise, you cannot check the status of the network connection.

❒ If the paper tray runs out of paper, “

Out of paper. Load following paper.”

appears on the display. Add paper. If there is paper left in the other trays, you can receive documents as usual, even if the message appears on the display. You can turn this function on or off with “Parameter Setting”. See “Parameter Setting”, General Settings Guide.

Reference

“Parameter Setting”, General Settings Guide

When You Cannot Send or Receive Fax Messages As Wanted

This section describes likely causes of and possible solutions for transmission and reception-related problems.

❖ Transmission/Reception

Problem Cause Solution

Both transmission and reception are impossible.

❖ Transmission

Problem Cause Solution

Document appears blank at the other end.

Transmission failed due to a “maximum email size” error.

When using On Hook Dial or Manual Dial,

Receiving” ap-

” pears and transmission is not allowed.

The modular cable may be disconnected.

The terminal adaptor setting is incorrect.

The original was placed upside down.

The size of the Internet fax document exceeds the maximum email size specified on the machine.

If the machine fails to detect the size of the original when the {Start} key is pressed, it performs a receiving operation.

Make sure that the modular cable is correctly connected. See “Connecting the Machine to a Telephone Line and Telephone”, General Settings Guide.

Check the setting.

Place it correctly. See “Placing Originals”, Facsimile Reference.

Set [Maximum E-mail Size] under [E- mail Settings] to [Off], or set the maximum e-mail size to a larger value. Then, re-send the document. See “E-mail Settings”, General Settings Guide.

If you use On Hook Dial or Manual Dial frequently, it is recommended that you set “Receive documents by pressing the {Start} key when originals are not set.” to “Off” in User Parameters. If this is set to “Off”, when using Manual Dial, you cannot receive by pressing the {Start} key. See “Parameter Setting”, General Settings Guide.

LAN-Fax Driver does not work.

Cannot cancel a Memory Transmission.

The entered login user name, password, or driver encryption key is incorrect.

A high security level is set by the extended security function.

The document is being scanned. Press the {Clear/Stop} key. See

Check your login user name, password, or driver encryption key, and enter them correctly. Contact the administrator.

Contact the administrator.

“Canceling a Transmission”, Facsimile Reference.

Troubleshooting When Using the Facsimile Function

Problem Cause Solution

Cannot cancel a Memory Transmission.

Cannot cancel an Immediate Transmission.

Cannot cancel Internet Fax transmission.

Although a group specification was set for the following, reception was not possible.

Forwarding, Forwarding of Special Sender, E-mail TX Result, routing e-mail received via SMTP.

The document is being sent or it is in standby.

-Press the {Clear/Stop} key. See

The number of specified destinations exceeds the maximum number that can be specified as a group.

Press the {Clear/Stop} key. See “Canceling a Transmission”, Facsimile Reference.

“Canceling a Transmission”, Facsimile Reference.

Canceling Internet Fax transmission is possible only during scanning. It is impossible during communication.

A maximum of 100 parties can be specified for a group. Check if there are over the specified numbers registered in the address book. If a group was registered in another group, transmission is canceled but an error message does not appear. See “Registering Names to a Group”, General Settings Guide.

❖ Reception

Problem Cause Solution

The machine failed to print received fax documents.

Reception is impossible, but transmission is possible.

Reception is possible, but transmission is impossible.

Transmission is possible, but reception is impossible.

If this happened when the Receive File indicator was lit, the paper or toner might have run out, making printing impossible.

When the B Load Paper indicator is lit.

The toner has run out. Replace the toner bottle. See p.98

The terminal adaptor setting is incorrect.

• Load paper into the paper tray.

•Add toner.

See “Substitute Reception”, Facsimile Reference.

Load paper into the paper tray. See p.87 “Loading Paper”.

“Replacing Toner”.

Check the setting.

❖ Printing

Problem Cause Solution

When You Cannot Send or Receive Fax Messages As Wanted

Print is slanted. The tray's side fences may not be

locked.

Print is slanted. The paper is fed in at a slant. Load the paper correctly. See p.87

Print is slanted. The machine's cover is open. Make sure the right and lower

Misfeeds occur frequently.

The number of sheets loaded exceeds the capacity of the machine.

The paper is damp.

The paper is too thick or too thin.

The copy paper is wrinkled or has been folded/creased.

Check the side fences are locked. See p.92 “Changing the Paper Size”.

“Loading Paper”.

right covers are properly closed.

Load paper only as high as the upper limit markings on the side fences of the paper tray or bypass tray. See “Copy Paper”, About This Machine.

Use paper that has been stored in the recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

Use recommended paper. See “Copy Paper”, About This Machine.

Use recommended paper. Use paper that has been stored in the recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

Copy paper becomes creased.

Printed images contain blots or are patchy.

Printed paper is used. Use recommended paper. Do not

reuse copy paper that has been already printed onto. See “Copy Paper”, About This Machine.

The paper is damp.

The paper is too thin.

The machine is not on a level surface.

The paper is creased, curled, or has blemishes.

Use paper that has been stored in the recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

Use recommended paper. See “Copy Paper”, About This Machine.

The machine must be placed on a stable and level surface.

Check the environment of location to select an appropriate location. See p.109 “Where to Put Your Machine”.

Straighten the paper if curled. Replace it if wrinkled or damaged. See “Copy Paper”, About This Machine.

Troubleshooting When Using the Facsimile Function

Problem Cause Solution

The image is too dark or too light.

Background of received images appears dirty. Images from the back of the page appear.

Printed or sent images are spotty.

Received image is too light.

The correct paper type settings are not made.

Using toner bottles not recommended by the supplier or refilling the toner bottle may degrade the print quality or cause a malfunction.

Image density is too dark. Adjust the scanning density. See

The exposure glass or ARDF is dirty.

When using moist, rough, or processed paper, areas of print may not be fully reproduced.

The paper is damp.

Check the paper loaded on the paper tray or bypass tray matches the paper type set on the display panel. See “Copy Paper”, About This Machine.

Use only toner bottles recommended by the supplier.

“Image Density (Contrast)”, Facsimile Reference.

Clean them. See p.113 “Maintaining Your Machine”.

Only use recommended paper. See “Copy Paper”, About This Machine.

Use paper that has been stored in the recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

Received image is too light.

Other fax machine's name is not correctly printed or displayed.

• The image density has been set too low.

• The original of the transmitted fax was printed on paper that is too thin.

When the D Add Toner indicator is lit, toner is beginning to run out.

When a destination is programmed in the Address Book using SmartDeviceMonitor for Admin or Web Image Monitor, in some languages, the programmed destination may not be printed or displayed correctly.

• Increase the scanning density. See “Image Density (Contrast)”, Facsimile Reference.

• Ask the sender to reprint the original on thicker paper and fax it again.

Replace the toner bottle soon. See p.98 “Replacing Toner”.

Use ASCII characters (for example: a-z, 0- 9).

❖ Others

Problem Cause Solution

When You Cannot Send or Receive Fax Messages As Wanted

All fax documents stored in memory have been lost. Those documents include ones stored through Memory Transmission/Reception, Memory Lock, and Substitute Reception.

The following functions are not available: Forwarding, routing email received via SMTP.

All fax documents are lost from memory if the machine remains unpowered for approximately twelve hours or longer.

This function is made unavailable by the enhanced security function.

If any documents have been lost for this reason, a Power Failure Report is automatically printed when the machine is turned on. If fax documents stored for Memory Transmission have been lost, check the destinations and resend the documents. If fax documents received through Memory, Memory Lock or Substitute Reception have been lost, ask the senders to resend the documents. See p.37 “Turning Off the Main Power / In the Event of Power Failure”.

Contact the administrator.

When Memory Is Full

This section describes likely causes of and possible solutions for problems related to full memory.

Message Cause Solution

Memory is full. Scanning will be stopped and only scanned page(s) will be stored.

The memory is full. If you press [Exit], the machine re-

turns to standby mode and starts transmitting the stored pages.

Troubleshooting When Using the Facsimile Function

When an Error Report Is Printed

An Error Report is printed if a document cannot be successfully sent or received.

Possible causes include a problem with the machine or noise on the telephone line. If an error occurs during transmission, resend the original.

If an error occurs during reception, ask the sender to resend the document.

Note

❒ If an error happens frequently, contact your service representative.

❒ The “Page” column gives the total number of pages. The “Page not sent” or

“Page not received” column gives the number of pages not sent or received successfully.

❒ You can display a destination with the User Parameters. See “Parameter Set-

ting”, General Settings Guide.

❒ You can display a sender name with the User Parameters. See “Parameter Set-

ting”, General Settings Guide.

Reference

“Parameter Setting”, General Settings Guide

Turning Off the Main Power / In the Event of Power Failure

This section describes the machine status when the power is turned off or if the power fails.

CAUTION:

• When you disconnect the power plug from the wall outlet, always pull the plug (not the cable).

Important

❒ Do not turn off the main power switch while the operation switch indicator is

lit or blinking. If you do, the memory may be damaged and failure could result.

❒ Turn off the main power switch before pulling out the plug. If you pull out

the plug with the switch on, the memory may be damaged and failure could result.

❒ Make sure that 100% is shown on the display before you unplug the machine.

If a lower value is shown, some data is currently present in memory.

❒ Right after a power failure, the internal battery needs to be sufficiently re-

charged to guard against future data loss. Keep the machine plugged in and the main power switch on for about 5 days after the power loss.

Even if the main power switch is turned off, the contents of the machine memory (for example, programmed numbers) will not be lost. However, if power is lost for about twelve hours because the main power switch is turned off, there is a power cut, or the power cord is removed, contents of the Fax memory are lost. Lost items will include any fax documents stored in memory using Memory Transmission/Reception, Memory Lock, or Substitute Reception.

If a file was deleted from memory, a Power Failure Report is automatically printed as soon as the power is restored.

This report can be used to identify lost files. If a document stored for Memory Transmission was lost, resend it. If a document received by Memory Reception or Substitute Reception was lost, ask the sender to resend it.

❖ RDS (Remote Diagnostic System)

If the machine has a problem, a service representative can perform various settings over the telephone line from the service station. If you want to use this function, change the User Parameter. See “Parameter Setting”, General Settings Guide.

Troubleshooting When Using the Facsimile Function

When an Error Occurs Using Internet Fax

This section describes reports that the machine sends if an Internet Fax error occurs.

Error Mail Notification

The machine sends the Error Mail Notification to the sender when it is unable to successfully receive a particular e-mail message. A “cc” of this notification is also sent to the administrator's e-mail address when one is specified.

Note

❒ You can select to send Error Mail Notification with User Parameters. See “Pa-

rameter Setting”, General Settings Guide.

❒ If Error Mail Notification cannot be sent, the Error Report (E-Mail) is printed

by the machine.

❒ If an error occurs when e-mail is received via SMTP, the SMTP server sends

error e-mail to the originator of the document.

Reference

“Parameter Setting”, General Settings Guide

Error Report (E-Mail)

The Error Report (E-Mail) is printed by the machine when it is unable to send an Error Mail Notification.

Server-Generated Error E-mail

The transmitting server sends this error e-mail to the originator of e-mail that cannot be transmitted successfully (due to reasons such as specifying an incorrect e-mail address).

Note

❒ After server-generated error e-mail is printed, the first page of the sent docu-

ment is printed.

4. Troubleshooting When

Using the Printer Function

This chapter describes likely causes of and possible solutions for printer function problems. When using the DDST Unit, see “Troubleshooting When Using the DDST Unit”.

When a Message Is Displayed during Installation of the Printer Driver

This section describes what to do if a message appears when installing the printer driver.

The message number 58 or 34 indicates that the printer driver cannot be installed using Auto Run. Install the printer driver using [Add Printer] or [Install Printer].

Windows 95/98/Me/2000

This section describes the procedure under Windows 95/98/Me/2000.

A On the [Start] menu, point to [Settings], and then click [Printers]. B Double-click the Add Printer icon. C Follow the instructions in Add Printer Wizard.

If the printer driver is on a CD-ROM, the location of the driver is either \DRIVERS\(RPCS, PCL6, or PCL5E)\WIN9X_ME\(language)\DISK1, or \DRIVERS\(RPCS, PCL6, or PCL5E)\XP_VISTA\(language)\DISK1. If the installer starts, click [Cancel] to quit.

D Specify a port.

For the setting procedure, see a description for the port you are using.

Note

❒ Available ports vary according to your Windows operating system or the

type of interface. For details, see “Preparing the Machine”, Printer Reference.

Reference

“Preparing the Machine”, Printer Reference

Troubleshooting When Using the Printer Function

Windows XP Professional or Windows Server 2003

This section describes the procedure under Windows XP Professional or Windows Server 2003.

A On the [Start] menu, click [Printers and Faxes]. B Click [Add a printer]. C Follow the instructions in Add Printer Wizard.

If the printer driver is on a CD-ROM, the location of the driver is \DRIVERS\(RPCS, PCL6, or PCL5E)\XP_VISTA\(language)\DISK1. If the installer starts, click [Cancel] to quit.

D Specify a port.

For the setting procedure, see a description for the port you are using.

Note

❒ Available ports vary according to your Windows operating system or the

type of interface. For details, see “Preparing the Machine”, Printer Reference.

Reference

“Preparing the Machine”, Printer Reference

Windows XP Home Edition

This section describes the procedure under Windows XP Home Edition.

A On the [Start] menu, click [Control Panel]. B Click [Printer and Other Hardware]. C Click [Printers and Faxes]. D Click [Add a Printer]. E Follow the instructions in Add Printer Wizard.

If the printer driver is on a CD-ROM, the location of the driver is \DRIVERS\(RPCS, PCL6, or PCL5E)\XP_VISTA\(language)\DISK1. If the installer starts, click [Cancel] to quit.

F Specify a port.

For the setting procedure, see a description for the port you are using.

Note

❒ Available ports vary according to your Windows operating system or the

type of interface. For details, see “Preparing the Machine”, Printer Reference.

Reference

“Preparing the Machine”, Printer Reference

When a Message Is Displayed during Installation of the Printer Driver

Windows Vista

This section describes the procedure under Windows Vista.

A On the [Start] menu, click [Control Panel]. B Click [Hardware and Sound]. C Click [Printers]. D Click [Add a printer]. E Follow the instructions in Add Printer Wizard.

If the printer driver is on a CD-ROM, the location of the driver is \DRIVERS\(RPCS, PCL6, or PCL5E)\XP_VISTA\(language)\DISK1. If the installer starts, click [Cancel] to quit.

F Specify a port.

For the setting procedure, see a description for the port you are using.

Note

❒ Available ports vary according to your Windows operating system or the

type of interface. For details, see “Preparing the Machine”, Printer Reference.

Reference

“Preparing the Machine”, Printer Reference

Troubleshooting When Using the Printer Function

When a Message Is Displayed

This section describes the principal messages that appear on the display panel. If a message not described here appears, act according to the message.

Note

❒ Before turning the main power off, see “Turning On the Power”, About This

Machine.

Reference

“Turning On the Power”, About This Machine

Status Messages

This section describes the machine status messages.

Message Status

Ready

Waiting...

Offline

Please wait...

Hex Dump Mode

Resetting Job...

Setting change...

This is the default ready message. The machine is ready for use. No action is required.

The machine is waiting for the next data to print. Wait a while.

The machine is offline. To start printing, switch the machine online by pressing the {Online} Key.

This message may appear for a second or two while the machine is preparing, performing initial adjustments, or adding toner. Wait a while.

In Hex Dump mode, the machine prints received data in hexadecimal format. Turn off the machine after printing, and then turn back on.

The machine is resetting the print job. Wait until “

Ready” appears on the display panel.

The machine settings are being changed. Wait a while.

Alert Messages

This section describes the machine alert messages.

Message Cause Solution

When a Message Is Displayed

Problem:Wireless card

Problem:Wireless board

Reset Paper Tray correctly.

DToner is almost empty. Add toner.

Paper Tray is in use.

Tray # Error

USB has a problem.

An error may have occurred in the IEEE 802.11b card.

An error may have occurred in the IEEE 802.11b board.

The selected paper tray does not exist or is not set correctly.

Toner is running out. Replace the toner cartridge soon

The specified paper tray is in use by another function, such as the copier function.

An error has occurred with the paper tray.

# indicates the tray number.

An error has occurred in the USB interface.

Turn off the main power switch, and back on again. If the message appears again, contact your sales or service representative.

Set the paper tray correctly.

to maintain print quality.

Wait until the other function has finished using the specified paper tray.

Press [JobReset] to change the paper tray settings, or press [Form- Feed] to select another paper tray and print using that.

Turn off the main power switch, and back on again. If the message appears again, contact your sales or service representative.

Duplex mode is in off position for Tray #

Ethernet Board Error

NV-RAM Error

[Print] without below mode?

The selected paper tray has not been configured for duplex printing.

# indicates the tray number.

An error has occurred in the Ethernet board.

An error has occurred in the machine.

This is an alert message concerning a paper tray in auto tray select.

Press [JobReset] to change the paper tray settings or do single- sided printing.

For details about the tray settings, see “Tray Paper Settings”, General Settings Guide.

Turn off the main power switch, and back on again. If the message appears again, contact your sales or service representative.

Turn off the main power switch, and back on again. If the message appears again, call your sales or service representative.

Press [Print] to cancel the mode and print the job.

Troubleshooting When Using the Printer Function

Message Cause Solution

Problem with unit. Finisher [JobReset]

Authentication failed.

Parallel I/F Error

Printer Font Error.

Memory Overflow

There is a problem with the finisher.

• The login user name or password entered is incorrect.

• The machine currently cannot perform authentication.

An error has occurred in the parallel interface board.

An error has occurred in the font settings.

Maximum capacity of RPCS, PCL 5e/6 or PostScript 3 display list has been exceeded.

Turn the power off, and then on.

If the message appears again, contact your sales or service representative.

• Check your login user name and password.

• Contact the administrator.

Contact your service representative.

Turn off the main power switch, and back on again. If the message appears again, contact your sales or service representative.

Reduce the value of [Resolution] in the printer driver. Alternatively, select [Font Priority] from [Memory Usage] in [System]. See “Printer Features”, General Settings Guide. If this message continues to appear after taking these steps, reduce the data size of files sent to the machine.

When a Message Is Displayed

Printing the Error Log

If files could not be printed due to printing errors, print the error log to identify the problem.

A Press the {User Tools/Counter} key.

ASB027S

B Select [Printer Features] using {U} or {T}, and then press the {OK} key.

C Select [List/Test Print] using {U} or {T}, and then press the {OK} key.

D Select [Error Log] using {U} or {T}, and then press the {OK} key.

An error log is printed.

Note

❒ The most recent 30 errors are stored in the error log. If a new error is added

when there are 30 errors already stored, the earliest error is deleted. You can check any of these print jobs for error log information.

❒ If the main power switch is turned off, the log is deleted.

Troubleshooting When Using the Printer Function

When You Cannot Print

Use the following procedures if printing does not start even after performing [Print].

Problem Cause Solution

Printing does not start. The power is off. Check the cable is securely

plugged into the power outlet and the machine. Turn on the main power switch.

Printing does not start. The machine is set to “Offline”. Press the {Online} key.

Printing does not start. The cause is displayed on the dis-

play panel.

Printing does not start. The interface cable was connected

after the machine was turned on.

Printing does not start. The interface cable is not connect-

ed correctly.

Printing does not start. The appropriate interface cable is

not used.

Printing does not start. If an extended wireless LAN is

used, failure to print might result from a weak wireless signal.

Check the error message or warning status on the display panel and take the required action. See p.42 “When a Message Is Displayed”.

Connect the interface cable before turning on the machine.

Connect the interface cable securely. If it has a fastener, fasten that securely as well. See “Connecting to the Interfaces”, General Settings Guide.

The type of interface cable you should use depends on the computer. Be sure to use the correct one. If the cable is damaged or worn, replace it. See “Connecting to the Interfaces”, General Settings Guide.

To check signal status, press the {User Tools/Counter} key, and then select [System Settings] using {U} or {T}. On [Interface Settings], select [IEEE 802.11b], and then press

[Wireless LAN Signal] using {U} or {T}. If signal quality is poor,

move the machine to a location where radio waves can pass or remove objects that might cause interference. (You can check signal status only when using wireless LAN in infrastructure mode.)

Printing does not start. If the machine is operating in an

extended wireless LAN, the SSID settings are incorrect.

Check using the machine's display panel that the SSID is correctly set. See “Network Settings”, General Settings Guide.

When You Cannot Print

Problem Cause Solution

Printing does not start. If the machine is operating in an

extended wireless LAN, the receiver's MAC address may be preventing communication with the access point.

Printing does not start. The extended wireless LAN has

not started.

Printing does not start. Advanced encryption has been

set using the Extended Security function.

Printing does not start. The login user name, password,

or driver encryption key is invalid.

The Data In indicator does not blink or light up.

If the Data In indicator is unlit or not flashing even after performing [Print], the machine has not received the data.

Check access point settings when in infrastructure mode. Depending on the access point, client access may be limited by MAC address.

Also, check there are no problems in transmission between access point and wired clients, and between access point and wireless clients.

Confirm the orange LED is lit, and the green LED is lit or blinks during transmission.

Check the settings of the Extended Security function with the administrator.

Check the login user name, password, or driver encryption key is correct.

• When the machine is connected to a computer via a cable, check the computer print port settings are correct.

• When it is networked with a computer, contact the administrator.

The status indicator of the machine is red.

[List/Test Print] is disabled.

Printing does not start when using extended wireless LAN in Adhoc mode.

The cause is displayed on the display of the control panel.

A mechanical error might have occurred.

Correct communication mode is not set.

Check the error message on the display panel and take required action. See p.42 “When a Message Is Displayed”.

Contact your service representative. See “List/Test Print”, General Settings Guide.

Turn the main power off and back on. See “Turning On the Power”, About This Machine.

Or, change the settings in [Net-

work] under [Interface Settings] of [System Settings]. See “Network

Settings”, General Settings Guide.

If the printing does not start, contact your service representative.

Troubleshooting When Using the Printer Function

❖ When the machine is connected to the computer using the interface cable

The following shows how to check the print port when the Data In indicator does not light up or blink. Check if the print port setting is correct. When it is connected using a parallel interface, connect it to LPT1 or LPT2. For Windows 95/98/Me

A Click the [Start] button, point to [Settings], and then click [Printers].

B Click the icon of the machine. On the [File] menu, click [Properties].

C Click the [Details] tab.

D In the [Print to the following port:] list, confirm the correct port is selected.

For Windows 2000

A Click the [Start] button, point to [Settings], and then click [Printers].

B Click the icon of the machine. On the [File] menu, click [Properties].

C Click the [Ports] tab.

D In the [Print to the following port(s)] list, confirm the correct port is selected.

For Windows XP Professional or Windows Server 2003

A Click the [Start] button, and then click [Printers and Faxes].

B Click the icon of the machine. On the [File] menu, click [Properties].

C Click the [Ports] tab.

D In the [Print to the following port(s)] list, confirm the correct port is selected.

For Windows XP Home Edition

A Click the [Start] button, and then click [Control Panel].

B Click [Printers and Other Hardware].

C Click [Printers and Faxes].

D Click the icon of the machine. On the [File] menu, click [Properties].

E Click the [Ports] tab.

F In the [Print to the following port(s)] list, confirm the correct port is selected.

For Windows Vista

A Click the [Start] button, and then click [Control Panel].

B Click [Printers].

C Click the icon of the machine. On the [Organize] menu, click [Properties].

D Click the [Ports] tab.

E In the [Print to the following port(s)] list, confirm the correct port is selected.

When Scanning Is Not Done As Expected

This section describes causes and remedies when scan results are not as expected.

Problem Cause Solution

The scanned image is dirty.

The image is distorted or out of position.

The scanned image is upside down.

No image results from scanning.

The scanned image contains white spaces.

The exposure glass, scanning glass, exposure glass cover or ARDF is dirty.

The original was moved during scanning.

The original was not pressed flat against the exposure glass.

The original was placed upside down.

The original was placed with the front and back reversed.

If you scan originals using functions other than the network TWAIN scanner function, certain paper size and resolution settings may produce scanned images that are larger than the specified size because of margins being added to the sides.

Clean these parts. See p.113 “Maintaining Your Machine”.

Do not move the original during scanning.

Make sure that the original is pressed flat against the exposure glass.

Place the original in the correct orientation. See “Original Orientation”, Scanner Reference.

When the original is placed directly on the exposure glass, the side to be scanned must face down. When the original is fed via the ARDF, the side to be scanned must face up. See “Original Orientation”, Scanner Reference.

Scanning at a higher resolution may reduce the margins.

Troubleshooting When Using the Scanner Function

When You Cannot Send Scanned Files

The following sections describe likely causes of and solutions for network delivery and e-mail sending-related problems.

When You Cannot Browse the Network to Send a Scanned File

This section describes likely causes of and possible solutions for the browser network failing to operate when files are sent.

Problem Cause Solution

The network cannot be browsed when specifying the destination folder.

The following machine settings may not be correct:

• IPv4 address

• Subnet Mask

Check the settings. See “Network Settings”, General Settings Guide.

When the TWAIN Driver Cannot Be Started

This section describes likely causes of and possible solutions for the TWAIN driver failing to operate.

Problem Cause Solution

The Scanner Properties dialog box cannot be displayed.

Advanced encryption has been specified in the extended security setting.

For details about the extended security setting, contact the administrator.

The Network Delivery Function Cannot Be Used

This section describes likely causes of and possible solutions for the Network Delivery function failing to operate.

Problem Cause Solution

The network delivery function cannot be used.

The delivery software may be an old version or a security setting may be specified.

The network delivery function setting is not correct.

Contact the administrator.

Specify it correctly. See “Settings Required to Use the Network Delivery Scanner”, General Settings Guide.

When You Cannot Send Scanned Files

Operations Are Not Possible When Messages Appear

This section describes likely causes of and possible solutions for messages that appear when the machine fails to operate.

Message Cause Solution

Updating destination list. Reselect destination(s) or sender's name later.

The destination list is being updated from the network using SmartDeviceMonitor for Admin or Web Image Monitor.

Troubleshooting When Using the Scanner Function

When a Message Is Displayed

This section describes likely causes of and possible solutions for error messages that may appear on the machine's display panel and the Client Computer.

When a Message Is Displayed on the Display Panel

This section describes causes and remedies if an error message appears on the display of the control panel.

Important

❒ For messages that are not listed here, see “When You Have Problems Operat-

ing the Machine”.

Message Cause Solution

Connection with LDAP server has failed. Check the server status.

LDAP server auth. has failed. Check the settings.

Destination list has been updated. Selected destinations/sender will be cleared.

Updating destination list has failed. Try again?

Updating destination list. Reselect destination(s) or sender's name later.

A network error has occurred and connection has failed.

The user name and password differ from those settings for LDAP server authentication.

A specified destination or sender's name was cleared when the destination list in the delivery server was updated.

A network error has occurred.

The destination list is being updated.

Try the operation once more. If the message is still shown, the network may be crowded. Check the information of System Settings. See “Administrator Tools”, General Settings Guide.

Make settings correctly for the user name and the password for LDAP server authentication.

Specify the destination or sender's name again.

Check whether the server is connected.

If a destination or sender's name was already selected, re-select it after this message disappears.

When a Message Is Displayed

Message Cause Solution

Cannot detect original size

Select scan size.

Exceeded max. number of search results which can be displayed. Max.: nnn

(A figure is placed at n.)

You do not have privileges to use this function.

LDAP server search timed out. Check the server status.

You have loaded paper of a size not shown in Paper Size Settings with User Tools.

Search results have exceeded the maximum displayable number.

The use of this function is restricted to authentified users only.

A network error has occurred and connection has failed.

• Place the original correctly.

• Specify the scan size.

• When placing an original directly on the exposure glass, the lifting/ lowering action of the ARDF triggers the automatic original size detection process. Lift the ARDF by more than 30 degrees. See “Placing Originals”, Copy Reference.

Search again after changing the search conditions.

Contact the administrator.

Try the operation once more. If the message is still shown, the network may be crowded. Check the information of System Settings. See “Administrator Tools”, General Settings Guide.

Specified group contains some invalid dest. Do you want to select only valid dest.?

Connection has failed. Check settings and check Scanned File Status.

The specified group contains some e-mail destinations and Scan to Folder destinations.

The correct network settings are not made.

Press [Select] for the message displayed on the screen for each transmission.

• Check the network settings of the client computer.

• Check that components such as the LAN cable are connected properly.

• Check that the server settings are correct and the server is working properly.

Troubleshooting When Using the Scanner Function

Message Cause Solution

Dest. authentication failed. Check settings and check Scanned File Status.

Sender's name is not selected. Specify sender's name.

Cannot enter manually more than nnn destinations.

(A figure is placed at n.)

Cannot specify more than nnn destinations.

(A figure is placed at n.)

The number of destination folders selectable in one time is limited to nn.

(A figure is placed at n.)

The entered user name or password was invalid.

The sender's name was not specified.

The e-mail has too many (nnn or more) destinations.

The maximum number of destination folders that can be selected at one time has been exceeded.

• Check that the user name and password are correct.

• Check that the ID and password for the destination folder are correct.

• A password of 128 or more characters may not be recognized.

A sender's name should be specified before sending e-mail. Send e-mail after specifying the sender's name.

Split the destinations into two or more groups.

Select nn or fewer destination folders.

Exceeded max. Email size. Sending E-mail has been cancelled.

Sending failed. Check settings and check Scanned File Status.

The maximum e-mail size has been exceeded.

While a file was being sent, a network error occurred and the file could not be sent correctly.

• Increase the size of [Max. E-mail Size].

•Set [Divide & Send E-mail] to [On

(per page)] or [On (per max. size)].

See “Send Settings”, General Settings Guide.

Try the operation once more. If the message is still shown, the network may be crowded. Contact the administrator.

Press the {Job Information} key to display the transmission results, and then check which job has not been sent. See “Confirmation Displays”, Scanner Reference.

When a Message Is Displayed

Message Cause Solution

Entered protection code for dest. is incorrect. Please reenter.

Exceeded max. number of alphanumeric characters.

Authentication failed.

Exceeded max. data size per file.Cannot scan. The scanned data will be deleted.

Original is being scanned by another function.

The correct protection code was not entered.

The maximum enterable number of alphanumeric characters has been exceeded.

The entered login user name or password is incorrect.

The data size exceeded the capacity per file.

The machine is using another function such as copying.

Make sure the protection code is correct, and then enter it again. See “Registering a Protection Code”, General Settings Guide.

Make sure the maximum number of characters which can be entered, and then enter it again. See “Values of Various Set Items for Transmission/Delivery Function”, Scanner Reference.

Check the login user name and password. The machine is unable to authenticate. Contact the administrator.

Reduce the data size and send them again.

Retry scanning after the operation with another function is completed.

Exceeded max.memory capa. Scanning will be cancelled. Scanned data will be cleared.

Exceeded max. memory capacity. Do you want to send the scanned data?

No valid dest. lists. Check the settings or the server status.

The memory is full.

The memory is full. Specify whether to use the data or

The authentic settings for the delivery server are incorrect.

Try one of the following measures:

• Wait for a while, and then retry the scan operation.

• Reduce the scan area or scanning resolution.

• Delete unneeded stored files.

not.

Check that the delivery server is on and the authentic settings for the delivery server are correct.

Troubleshooting When Using the Scanner Function

Message Cause Solution

Sending has failed. Press Job Information key to check the status.

Out of paper. Set paper on the

Sending has failed. Press the {Job

}

Information

No paper is loaded in the specified paper tray.

key to check the status.

Try the operation once more.

If the message is still shown, the network may be crowded. Contact your network administrator.

Use the Job Information screen to check for the file where the problem occurred. See “Confirmation Displays”, Scanner Reference.

Load paper of a size that is listed in the message.

tray.

Exceeded max. page capacity.

The number of scanned pages exceeded maximum page capacity.

Select whether to send the data so far.

Do you want to send the scanned data?

Reference

p.6 “When You Have Problems Operating the Machine”

When a Message Is Displayed

When a Message Is Displayed on the Client Computer

This section describes likely causes of and possible solutions for the main error messages displayed on the client computer when using the TWAIN driver.

Important

❒ If an error message that is not included in this section appears, turn off the

main power switch of the machine, and then turn it on again. For details about how to turn off the main power switch, see “Turning On the Main Power”, About This Machine.

Message Cause Solution

Clear Misfeed(s) in ADF.

Invalid Winsock version. Please use version 1.1 or higher.

The name is already in use. Check the registered names.

Cannot detect the paper size of the original. Specify the scanning size.

A paper misfeed has occurred inside the ARDF.

You are using an invalid version of Winsock.

You tried to register a name that is already in use.

The set original was misaligned. • Place the original correctly.

Remove jammed originals, and place them again.

After removing the misfed paper, proceed with scanning.

Check whether the originals are suitable to be scanned by the machine.

Install the operating system of the computer or copy Winsock from the operating system CD-ROM.

Use another name.

• Specify the scan size.

• When placing an original directly on the exposure glass, the lifting/lowering action of the ARDF triggers the automatic original size detection process. Lift the ARDF by more than 30 degrees.

Cannot add any more scanning mode.

Cannot specify any more scanning area.

Please call your service representative.

Scanner is not available on the specified device.

The maximum number of registerable scanning modes has been exceeded.

The maximum number of registerable scanning areas has been exceeded.

An unrecoverable error has occurred in the machine.

The TWAIN scanner function cannot be used on this machine.

The maximum number of scanning modes that can be stored is 99. Delete unneeded scanning modes.

The maximum number of scanning areas that can be stored is 99. Delete unneeded scanning areas.

Contact your service representative.

Troubleshooting When Using the Scanner Function

Message Cause Solution

Scanner is not available. Check the scanner connection status.

No response from the scanner.

Error has occurred in the scanner.

Fatal error has occurred in the scanner.

• The machine's main power switch is off.

• The machine is not connected to the network correctly.

The machine is not connected to the network correctly.

The network is crowded. Wait for a while, and then try to

The application-specified scan conditions have exceeded the setting range of the machine.

An unrecoverable error has occurred on the machine.

• Set the main power switch to “On”.

• Check whether the machine is connected to the network correctly.

• Deselect the personal firewall function of the client computer.

• Use an application such as telnet to make sure SNMPv1 or SNMPv2 is set as the machine’s protocol. See “Network Settings”, General Settings Guide and “Remote Maintenance by telnet”, Network Guide.

Check whether the machine is connected to the network correctly.

reconnect.

Check whether the scanning settings made with the application exceed the setting range of the machine.

Contact your service representative.

Cannot connect to the scanner. Check the network Access Mask settings in User Tools.

Scanner is not ready. Check the scanner and the options.

Insufficient memory. Reduce the scanning area.

An access mask is set. Contact the administrator.

The ARDF cover is open. Check whether the ARDF cover is

closed.

Scanner memory is insufficient. • Reset the scan size.

• Lower the resolution.

• Set with no compression. See TWAIN Driver help.

When a Message Is Displayed

Message Cause Solution

Cannot find "xxx" scanner used for the previous scan. "YYY" will be used instead.

(XXX and YYY indicate a scanner name.)

Error has occurred in the scanner driver.

• The main power switch of the previously used scanner is not set to “On”.

• The machine is not connected to the network correctly.

An error has occurred in the driver.

• Check whether the main power switch of the scanner used for the previous scan is turned on.

• Check the previously used scanner is connected to the network correctly.

• Deactivate the personal firewall of the client computer.

• Select the scanner used for the previous scan.

• Check whether the network cable is connected correctly to the client computer.

• Check whether the Ethernet board of the client computer is recognized correctly by Windows.

• Check whether the client computer can use the TCP/IP protocol.

Communication error has oc-

A communication error has occurred on the network.

curred on the network.

Insufficient

Memory is insufficient. • Close all the unnecessary ap-

memory. Close all other applications, then restart scanning.

The login user name, login password, or

The entered login user name, password, or driver encryption key was invalid.

driver encryption key entered is invalid.

Reference

“Turning On the Power”, About This Machine

Check whether the client computer can use the TCP/IP protocol.

plications running on the client computer.

• Uninstall the TWAIN Driver, restart the computer, and then reinstall the TWAIN Driver.

• Check the login user name, password, and driver encryption key.

• Permission to use this function has not been granted. Contact the administrator.

Troubleshooting When Using the Scanner Function

6. Troubleshooting When Using the DDST Unit

This chapter describes likely causes of and possible solutions for printer and scanner function problems when using machines with the DDST Unit.

The Printer Function

When a Message Is Displayed during Installation of the Printer Driver

This section describes what to do if a message appears when installing the printer driver.

The message number 58 or 34 indicates that the printer driver cannot be installed using Auto Run. Install the printer driver using [Add Printer] or [Install Printer].

Windows 98/Me/2000

This section describes the procedure for Windows 98/Me/2000.

A On the [Start] menu, point to [Settings], and then click [Printers]. B Double-click the Add Printer icon. C Follow the instructions in Add Printer Wizard.

If the printer driver is on a CD-ROM, the location of the driver is either \DRIVERS\DDST\WIN9X_ME\(language)\DISK1, or \DRIVERS\DDST\ WIN2K_XP\(language)\DISK1. If the installer starts, click [Cancel] to quit.

D Specify a port.

For the setting procedure, see a description for the port you are using.

Note

❒ Available ports vary according to your Windows operating system or the

type of interface. For details, see “Using the Printer Function”, Printer/Scanner Reference.

Reference

“Using the Printer Function”, Printer/Scanner Reference

Troubleshooting When Using the DDST Unit

Windows XP Professional or Windows Server 2003

This section describes the procedure for Windows XP Professional and Windows Server 2003.

A On the [Start] menu, click [Printers and Faxes]. B Click [Add a printer]. C Follow the instructions in Add Printer Wizard.

If the printer driver is on a CD-ROM, the location of the driver is \DRIVERS\DDST\WIN2K_XP\(language)\DISK1. If the installer starts, click [Cancel] to quit.

D Specify a port.

For the setting procedure, see a description for the port you are using.

Note

❒

Available ports vary according to your Windows operating system or the type of interface. For details, see “Using the Printer Function”, Printer/Scanner Reference.

Reference

“Using the Printer Function”, Printer/Scanner Reference

Windows XP Home Edition

This section describes the procedure for Windows XP Home Edition.

A On the [Start] menu, click [Control Panel]. B Click [Printer and Other Hardware]. C Click [Printers and Faxes]. D Click [Add a Printer]. E Follow the instructions in Add Printer Wizard.

If the printer driver is on a CD-ROM, the location of the driver is \DRIVERS\DDST\WIN2K_XP\(language)\DISK1. If the installer starts, click [Cancel] to quit.

F Specify a port.

For the setting procedure, see a description for the port you are using.

Note

❒

Available ports vary according to your Windows operating system or the type of interface. For details, see “Using the Printer Function”, Printer/Scanner Reference.

Reference

“Using the Printer Function”, Printer/Scanner Reference

The Printer Function

When a Message Is Displayed

This section describes the principal messages that appear on the display panel. If a message not described here appears, act according to the message.

Note

❒ Before turning the main power off, see “Turning On the Power”, About This

Machine.

Reference

“Turning On the Power”, About This Machine

Status messages

This section describes the machine status messages.

Message Status

Ready

Waiting...

Offline

Please wait...

Hex Dump Mode

Resetting Job... The machine is resetting the print job. Wait until “Ready” ap-

Setting change...

This is the default ready message. The machine is ready for use. No action is required.

The machine is waiting for the next data to print. Wait a while.

The machine is offline. To start printing, switch the machine online by pressing the {Online} key on the control panel.

This message may appear for a second or two while the machine is preparing, performing initial adjustments, or adding toner. Wait a while.

In Hex Dump mode, the machine prints received data in hexadecimal format. Turn off the machine after printing, and then turn back on.

pears on the display.

The machine is setting changing. You cannot use the control panel while this message is displayed. Wait a while.

Troubleshooting When Using the DDST Unit

Alert messages

This section describes the machine alert messages.

Messages/Second messages Causes Solutions

Duplex mode is in off position for Tray #

Ethernet Board Error

NV-RAM Error

[Print] without below mode?

Printer Font Error.

The selected paper tray has not been configured for duplex printing.

# indicates the tray number.

An error has occurred in the Ethernet interface.

An error has occurred in the printer.

This is an alert message concerning a paper tray in auto tray select.

An error has occurred in the font file.

Press [JobReset] to change the paper tray settings or do single-sided printing.

For details about tray settings, see “Canceling a Print Job”, Printer/Scanner Reference.

Turn the main power switch off, wait a few seconds, and then turn it back on. If the message appears again, contact your sales or service representative.

Press [Print] to cancel the mode and print the job.

Turn the main power switch off, wait a few seconds, and then turn it back on. If the message appears again, contact your sales or service representative.

Problem with unit. Finisher

[JobReset]

Memory Overflow

Paper Tray is in use.

There is a problem with the finisher.

Maximum capacity of RPCS, PCL 5e/6 or PostScript 3 list display has been exceeded.

The specified paper tray is in use by another function, such as the copier function.

Turn the power off, and then on.

If the message appears again, contact your sales or service representative.

Reduce the value of [Resolu- tion] in the printer driver. Al- ternatively, select [Font

Priority] from [Memory Usage] in [System]. See “Printer Fea-

tures”, General Settings Guide. If this message continues to appear after taking these steps, decrease the number of files sent to the machine.

Wait until the other function has finished using the specified paper tray.

The Printer Function

Messages/Second messages Causes Solutions

Reset Paper Tray correctly.

DToner is almost empty.

Add toner.

Tray # Error

USB has a problem.

The selected paper tray does not exist or is not set correctly.

Toner is running out. Replace the toner cartridge

A paper tray error has occurred.

# indicates the tray number.

An error has occurred in the USB interface.

Set the paper tray correctly.

soon to maintain print quality.

Press [JobReset] to change the paper tray settings, or press [FormFeed] to select another paper tray and print.

Turn the main power switch off, wait a few seconds, and then turn it back on. If the message appears again, contact your sales or service representative.

Troubleshooting When Using the DDST Unit

Printing the error log

If files could not be printed due to printing errors, print the error log to identify the problem.

A Press the {User Tools/Counter} key.

ASB027S

B Select [Printer Features] using {U} or {T}, and then press the {OK} key.

C Select [List/Test Print] using {U} or {T}, and then press the {OK} key.

D Select [Error Log] using {U} or {T}, and then press the {OK} key.

An error log is printed.

Note

❒ The most recent 30 errors are stored in the error log. If a new error is added

when there are 30 errors already stored, the earliest error is deleted. You can check any of these print jobs for error log information.

❒ If the main power switch is turned off, the log is deleted.

The Printer Function

When You Cannot Print

Use the following procedures if printing does not start even after performing [Print].

Problem Cause Solution

Printing does not start. The power is off. Check the cable is securely

plugged into the power outlet and the machine. Turn on the main power switch.

Printing does not start. The machine is set to “Of-

fline”.

Printing does not start. The cause is displayed on the

display panel.

Printing does not start. The interface cable was con-

nected after the machine was turned on.

Printing does not start. The interface cable is not con-

nected correctly.

Printing does not start. The appropriate interface ca-

ble is not used.

Press the {Online} key.

Check the error message or warning status on the display panel and take the required action. See p.83 “When a Message Is Displayed”.

Connect the interface cable before turning on the machine.

Connect the interface cable securely. If it has a fastener, fasten that securely as well. See “Connecting the Machine”, General Settings Guide.

The type of interface cable you should use depends on the computer. Be sure to use the correct one. If the cable is damaged or worn, replace it. See “Connecting the Machine”, General Settings Guide.

[List/Test Print] is disabled. A mechanical error might

have occurred.

Contact your service representative. See “List/Test Print”, General Settings Guide.

If the printing does not start, contact your service representative.

Troubleshooting When Using the DDST Unit

❖ When the machine is connected to the computer using the interface cable

The following shows how to check the print port when the Data In indicator does not light up or blink. Check if the print port setting is correct. For USB port connection, the USB port must be set. For Windows 98/Me

A Click the [Start] button, point to [Settings], and then click [Printers].

B Click the icon of the machine. On the [File] menu, click [Properties].

C Click the [Details] tab.

D In the [Print to the following port:] list, confirm the correct port is selected.

For Windows 2000

A Click the [Start] button, point to [Settings], and then click [Printers].

B Click the icon of the machine. On the [File] menu, click [Properties].

C Click the [Ports] tab.

D In the [Print to the following port(s)] list, confirm the correct port is selected.

For Windows XP Professional or Windows Server 2003

A Click the [Start] button, and then click [Printers and Faxes].

B Click the icon of the machine. On the [File] menu, click [Properties].

C Click the [Ports] tab.

D In the [Print to the following port(s)] list, confirm the correct port is selected.

For Windows XP Home Edition

A Click the [Start] button, and then click [Control Panel].

B Click [Printers and Other Hardware].

C Click [Printers and Faxes].

D Click the icon of the machine. On the [File] menu, click [Properties].

E Click the [Ports] tab.

F In the [Print to the following port(s)] list, confirm the correct port is selected.

The Printer Function

The Scanner Function

When Scanning Is Not Done As Expected

This section describes causes and remedies when scan results are not as expected.

Problem Cause Solution

The scanned image is dirty. The exposure glass, scanning

glass, exposure glass cover, or ARDF is dirty.

The image is distorted or out of position.

The scanned image is upside down.

No image results from scanning.

The scanned image contains white spaces.

The original was moved during scanning.

The original was not pressed flat against the exposure glass.

The original was placed upside down.

The original was placed with the front and back reversed.

Clean these parts. See p.113 “Maintaining Your Machine”.

Do not move the original during scanning.

Make sure that the original is pressed flat against the exposure glass.

Place the original in the correct orientation. See “Placing Originals”, Printer/Scanner Reference.

When the original is placed directly on the exposure glass, the side to be scanned must face down. When the original is fed via the ARDF, the side to be scanned must face up. See “Placing Originals”, Printer/Scanner Reference.

Scanning at a higher resolution may reduce the margins.

The Scanner Function

When a Message Is Displayed

This section describes likely causes of and possible solutions for error messages that may appear on the machine's display panel and the Client Computer.

When a message is displayed on the client computer

This section describes likely causes of and possible solutions for the main error messages displayed on the client computer when using the TWAIN driver.

Important

❒ If an error message that is not included in this section appears, turn off the

main power switch of the machine, and then turn it on again. For details about how to turn off the main power switch, see “Turning On the Main Power”, About This Machine.

Message Cause Solution

Clear Misfeed(s) in ADF.

The name is already in use. Check the registered names.

Cannot detect the paper size of the original. Specify the scanning size.

Cannot add any more scanning mode.

A paper misfeed has occurred inside the ARDF.

You tried to register a name that is already in use.

The set original was misaligned.

The maximum number of registerable scanning modes has been exceeded.

Remove jammed originals, and place them again.

After removing the misfed paper, proceed with scanning.

Check whether the originals are suitable to be scanned by the machine.

Use another name.

• Place the original correctly.

• Specify the scan size.

• When placing an original directly on the exposure glass, the lifting/lowering action of the ARDF triggers the automatic original size detection process. Lift the ARDF by more than 30 degrees.

The maximum number of scanning modes that can be stored is 99. Delete unneeded scanning modes.

Cannot specify any more scanning area.

Please call your service representative.

The maximum number of registerable scanning areas has been exceeded.

An unrecoverable error has occurred in the machine.

The maximum number of scanning areas that can be stored is 99. Delete unneeded scanning areas.

Contact your service representative.

Troubleshooting When Using the DDST Unit

Message Cause Solution

Scanner is not available on the specified device.

Scanner is not available. Check the scanner connection status.

No response from the scanner.

Error has occurred in the scanner.

Fatal error has occurred in the scanner.

Scanner is not ready. Check the scanner and the options.

The TWAIN scanner function cannot be used on this machine.

• The machine's main power switch is off.

• The machine is not connected to the network correctly.

The machine is not connected to the network correctly.

The network is crowded. Wait for a while, and then try

The application-specified scan conditions have exceeded the setting range of the machine.

An unrecoverable error has occurred on the machine.

The ARDF cover is open. Check whether the ARDF cov-

Contact your service representative.

• Set the main power switch to “On”.

• Check whether the machine is connected to the network correctly.

Check whether the machine is connected to the network correctly.

to reconnect.

Check whether the scanning settings made with the application exceed the setting range of the machine.

Contact your service representative.

er is closed.

Insufficient memory. Reduce the scanning area.

Cannot find "xxx" scanner used for the previous scan. "YYY" will be used instead.

(XXX and YYY indicate a scanner name.)

Scanner memory is insufficient.

• The main power switch of the previously used scanner is not set to “On”.

• The machine is not connected to the network correctly.

• Reset the scan size.

• Lower the resolution.

• Set with no compression. See TWAIN Driver help.

The problem may be due to the following cause:

• “The Relationship between the Resolution and the Scanning Area” chart in Help for halftone scanning might not always apply. Scanning cannot be performed if large values are set for brightness when using halftone or high resolution.

• Check whether the main power switch of the scanner used for the previous scan is turned on.

• Check the previously used scanner is connected to the network correctly.

The Scanner Function

Message Cause Solution

Error has occurred in the scanner driv-

An error has occurred in the driver.

er.

Communication error has occurred on the

A communication error has occurred on the network.

network.

Insufficient memory.

Memory is insufficient. • Close all the unnecessary

Close all other applications, then restart scanning.

Reference

“Turning On the Power”, About This Machine

• Check whether the network cable is connected correctly to the client computer.

• Check whether the Ethernet board of the client computer is recognized correctly by Windows.

• Check whether the client computer can use the TCP/IP protocol.

Check whether the client computer can use the TCP/IP protocol.

applications running on the client computer.

• Uninstall the TWAIN Driver, restart the computer, and then reinstall the TWAIN Driver.

Troubleshooting When Using the DDST Unit

7. Adding Paper, Toner and

Staples

This chapter describes troubleshooting procedures that are applicable to all the machine's functions.

Loading Paper

This section describes what to do when paper runs out and needs reloading.

CAUTION:

• When loading paper, take care not to trap or injure your fingers.

Important

❒ Check the top of the stack is not higher than the limit mark inside the tray.

❒ Fan paper to get air between the sheets and prevent multi-sheet feeds.

Note

❒ Be sure to select the paper size with User Tools. If you do not, misfeeds might

occur.

❒ Straighten curled or warped paper before loading.

❒ For paper types and sizes, see “Recommended Paper Sizes and Types”,

About This Machine.

❒ To load paper in the bypass tray, see “Copying from the Bypass Tray”, Copy

Reference.

Reference

“Recommended Paper Sizes and Types”, About This Machine

“Copying from the Bypass Tray”, Copy Reference

Adding Paper, Toner and Staples

Loading Paper into the Paper Trays

This procedure explains how to load paper into the paper trays.

A Make sure the paper tray is not in use. B Pull the paper tray out slowly until it stops. C While pinching the release lever, slide the end fence outward.

AYP001S

D Square the paper and place it in the tray.

Do not stack paper over the limit mark.

AYP002S

E Position the end fence flush against the paper. F Push the paper tray in until it stops.

Note

❒ Fan the paper before loading.

❒ For details about loading paper of a size not selectable with User Tools in

Paper Trays, see “Changing the Paper Size”.

Reference

p.92 “Changing the Paper Size”

Loading Paper

Orientation-Fixed Paper or Two-Sided Paper

The following describes paper with its orientation and printing surface specified (letterhead paper).

Orientation-fixed (top to bottom) or two-sided paper (for example, letterhead paper, prepunched paper, or copied paper) might not print correctly, depending on how the originals and paper are placed. Select [On] in [Letterhead Setting] under Copier Features, and then place the original and paper as shown below. See “Copier Features”, General Settings Guide.

When printing with the printer function, placing orientation is the same.

❖ Original Orientation

Exposure glass ARDF

*1 *2

When copying in this orientation using the duplex function, select [Always Specify] in [Orientation] under [Copier Features] (User Tools). Place originals, and then select as the original orientation.

When copying in this orientation using the duplex function, and loaded paper orientation is L, place originals as shown below:

Adding Paper, Toner and Staples

❖ Loaded paper orientation

• For machine with copier function only

AYP013S

•For MFP

Loading Paper

BAK001S

Note

❒ In [System Settings], specify [Letterhead] for “Paper Type” of the paper tray you

want to use. This setting is only available when the printer/scanner and fax units are installed. See “Tray Paper Settings”, General Settings Guide.

Adding Paper, Toner and Staples

Changing the Paper Size

This section describes how to change paper sizes.

Note

❒ Be sure to select the paper size in Paper Size Settings with User Tools. If you

do not, misfeeds might occur. See “Tray Paper Settings”, General Settings Guide.

❒ Fan the paper before loading.

❒ Straighten curled or warped paper before loading.

❒ For details about paper sizes and types, see “Copy Paper”, About This Machine.

Reference

“Copy Paper”, About This Machine

“Tray Paper Settings”, General Settings Guide

Ricoh AFICIO MP 2500 DDST, AFICIO MP 2500 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Introduction

Important

Notes:

Caution:

Power Source

Manuals for This Machine

Manuals for Machines with Copier Function Only or with the DDST Unit

TABLE OF CONTENTS

How to Read This Manual

Symbols

Names of Major Options

Indicators

Panel Tone

When the Function Status Indicator Lights Up in Red

When You Have Problems Operating the Machine

When a Job Is Not Performed

When a Message Is Displayed

When You Cannot Make Clear Copies

When You Cannot Make Copies As Wanted

When Memory Is Full

Adjusting the Volume

When a Message Is Displayed

When You Cannot Send or Receive Fax Messages As Wanted

When Memory Is Full

When an Error Report Is Printed

Turning Off the Main Power / In the Event of Power Failure

When an Error Occurs Using Internet Fax

Error Mail Notification

Error Report (E-Mail)

Server-Generated Error E-mail

When a Message Is Displayed during Installation of the Printer Driver

Windows 95/98/Me/2000

Windows XP Professional or Windows Server 2003

Windows XP Home Edition

Windows Vista

When a Message Is Displayed

Status Messages

Alert Messages

Printing the Error Log

When You Cannot Print

Other Printing Problems

When Scanning Is Not Done As Expected

When You Cannot Send Scanned Files

When You Cannot Browse the Network to Send a Scanned File

When the TWAIN Driver Cannot Be Started

The Network Delivery Function Cannot Be Used

Operations Are Not Possible When Messages Appear

When a Message Is Displayed

When a Message Is Displayed on the Display Panel

When a Message Is Displayed on the Client Computer

The Printer Function

When a Message Is Displayed during Installation of the Printer Driver

Windows 98/Me/2000

Windows XP Professional or Windows Server 2003

Windows XP Home Edition

When a Message Is Displayed

Status messages

Alert messages

Printing the error log

When You Cannot Print

Other Printing Problems

The Scanner Function

When Scanning Is Not Done As Expected

When a Message Is Displayed

When a message is displayed on the client computer

Loading Paper

Loading Paper into the Paper Trays

Orientation-Fixed Paper or Two-Sided Paper

Changing the Paper Size