Ricoh AFICIO MP 161SPF, AFICIO MP 161F, AFICIO MP 161 User Manual

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Page 1

Operating Instructions

Troubleshooting

When the Machine Does Not Operate As Wanted

Troubleshooting When Using the Copy Function

Troubleshooting When Using the Facsimile Function

Troubleshooting When Using the Printer Function

Troubleshooting When Using the Scanner Function

Troubleshooting When Using the DDST Unit

Adding Paper and Replacing Toner

Clearing Misfeeds

Remarks

Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the

Safety Information in "About This Machine" before using the machine.

Page 2

Introduction

This manual contains detailed instructions and notes on the operation and use of this machine. For your safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy place for quick reference.

Important

Contents of this manual are subject to change without prior notice. In no event will the company be liable for direct, indirect, special, incidental, or consequential damages as a result of handling or operating the machine.

Notes:

Some illustrations in this manual might be slightly different from the machine.

Certain options might not be available in some countries. For details, please contact your local dealer.

Depending on which country you are in, certain units may be optional. For details, please contact your local dealer.

Caution:

Use of controls or adjustments or performance of procedures other than those specified in this manual might result in hazardous radiation exposure.

Two kinds of size notation are employed in this manual. With this machine refer to the inch version.

For good copy quality, the supplier recommends that you use genuine toner from the supplier.

The supplier shall not be responsible for any damage or expense that might result from the use of parts other than genuine parts from the supplier with your office products.

Power Source

120V, 60Hz, 8A or more

Please be sure to connect the power cord to a power source as shown above. For details about power source, see p.97 “Power Connection”.

Page 3

Manuals for This Machine

Refer to the manuals that are relevant to what you want to do with the machine. Manuals for machines with copier function only or with the DDST Unit are different. See “Manuals for Machines with Copier Function Only or with the DDST Unit”.

Important

❒ Media differ according to manual.

❒ The printed and electronic versions of a manual have the same contents.

❒ Adobe Acrobat Reader/Adobe Reader must be installed in order to view the

manuals as PDF files.

❒ Depending on which country you are in, there may also be html manuals. To

view these manuals, a Web browser must be installed.

❖ About This Machine

Be sure to read the Safety Information in this manual before using the machine. This manual provides an introduction to the functions of the machine. It also explains the control panel, preparation procedures for using the machine, how to enter text, and how to install the CD-ROMs provided.

❖ General Settings Guide

Explains User Tools settings, and Address Book procedures such as registering fax numbers, e-mail addresses, and user codes. Also refer to this manual for explanations on how to connect the machine.

❖ Troubleshooting

Provides a guide to solving common problems, and explains how to replace paper, toner, and other consumables.

❖ Security Reference

This manual is for administrators of the machine. It explains security functions that the administrators can use to protect data from being tampered with, or prevent the machine from unauthorized use. Also refer to this manual for the procedures for registering administrators, as well as setting user and administrator authentication.

❖ Copy Reference

Explains Copier functions and operations. Also refer to this manual for explanations on how to place originals.

❖ Facsimile Reference

Explains Facsimile functions and operations.

❖ Printer Reference

Explains Printer functions and operations.

❖ Scanner Reference

Explains Scanner functions and operations.

Page 4

❖ Network Guide

Explains how to configure and operate the machine in a network environment, and use the software provided. This manual covers all models, and includes descriptions of functions and settings that might not be available on this machine. Images, illustrations, and information about operating systems that are supported might also differ slightly from those of this machine.

❖ Other manuals

• PostScript3 Supplement

•UNIX Supplement

• Manuals for DeskTopBinder Lite

• DeskTopBinder Lite Setup Guide

• DeskTopBinder Introduction Guide

•Auto Document Link Guide

Note

❒ Manuals provided are specific to machine types.

❒ For “UNIX Supplement”, please visit our Web site or consult an authorized

dealer.

❒ “PostScript3 Supplement” and “UNIX Supplement” include descriptions of

functions and settings that might not be available on this machine.

Reference

p.iii “Manuals for Machines with Copier Function Only or with the DDST Unit”

Page 5

Manuals for Machines with Copier Function Only or with the DDST Unit

This section describes the manuals for machines with copier function only or with the DDST Unit.

❖ About This Machine

❖ General Settings Guide

Explains User Tools settings. Also refer to this manual for explanations on how to register user codes.

❖ Troubleshooting

Provides a guide to solving common problems, and explains how to replace paper, toner, and other consumables.

❖ Copy Reference

Explains Copier functions and operations. Also refer to this manual for explanations on how to place originals.

❖ Printer/Scanner Reference

Explains system settings, functions and operations for the machine's printer/scanner unit. Also refer to this manual for explanations on how to connect the machine.

❖ Network Guide

Explains how to configure and operate the machine in a network environment, and use the software provided.

Note

❒ Some manuals include descriptions of functions and settings that are not

available on machines with copier function only or with the DDST Unit.

iii

Page 6

Manuals for This Machine ......................................................................................i

Manuals for Machines with Copier Function Only or with the DDST Unit ................. iii

How to Read This Manual ..................................................................................... 1

Symbols .....................................................................................................................1

Name of Major Item....................................................................................................1

1. When the Machine Does Not Operate As Wanted

Indicators................................................................................................................3

Panel Tone..............................................................................................................4

When the Function Status Indicator Lights Up in Red.......................................5

When You Have Problems Operating the Machine.............................................6

When a Job Is Not Performed...............................................................................9

2. Troubleshooting When Using the Copy Function

When a Message Is Displayed............................................................................11

When You Cannot Make Clear Copies ............................................................... 13

When You Cannot Make Copies As Wanted ..................................................... 15

When Memory Is Full ............................................................................................... 17

3. Troubleshooting When Using the Facsimile Function

Adjusting the Volume ..........................................................................................19

When a Message Is Displayed............................................................................22

When You Cannot Send or Receive Fax Messages As Wanted...................... 28

When Memory Is Full ...............................................................................................32

When an Error Report Is Printed ........................................................................33

Turning Off the Main Power / In the Event of Power Failure............................34

When an Error Occurs Using Internet Fax ........................................................35

Error Mail Notification...............................................................................................35

Error Report (E-Mail)................................................................................................35

Server-Generated Error E-mail ................................................................................35

4. Troubleshooting When Using the Printer Function

When a Message Is Displayed during Installation of the Printer Driver......... 37

Windows 95/98/Me, Windows 2000 or Windows NT 4.0 .........................................37

Windows XP Professional or Windows Server 2003................................................ 37

Windows XP Home Edition ......................................................................................38

When a Message Is Displayed............................................................................39

Status Messages......................................................................................................39

Alert Messages ........................................................................................................40

Printing the Error Log ...............................................................................................42

When You Cannot Print.......................................................................................43

Other Printing Problems ..................................................................................... 46

Page 7

5. Troubleshooting When Using the Scanner Function

When Scanning Is Not Done As Expected ........................................................ 53

When You Cannot Send Scanned Files.............................................................54

When You Cannot Browse the Network to Send a Scanned File ............................54

When the TWAIN Driver Cannot Be Started ............................................................54

The Network Delivery Function Cannot Be Used.....................................................54

Operations Are Not Possible When Messages Appear ...........................................55

When a Message Is Displayed............................................................................56

When a Message Is Displayed on the Display Panel...............................................56

When a Message Is Displayed on the Client Computer...........................................60

6. Troubleshooting When Using the DDST Unit

The Printer Function............................................................................................65

When a Message Is Displayed.................................................................................65

When You Cannot Print ...........................................................................................68

Other Printing Problems...........................................................................................70

The Scanner Function .........................................................................................73

When Scanning Is Not Done As Expected...............................................................73

When a Message Is Displayed on the Client Computer...........................................74

7. Adding Paper and Replacing Toner

Loading Paper ......................................................................................................75

Loading Paper into the Paper Trays ........................................................................76

Orientation-Fixed Paper or Two-Sided Paper ..........................................................77

Changing the Paper Size.....................................................................................80

Changing the Paper Size in the Paper Tray (Tray 1) ...............................................80

Changing a Paper Size in the Optional Paper Tray Unit (Tray 2) ............................83

Adding Toner........................................................................................................87

Replacing Toner.......................................................................................................88

Sending Fax Messages When Toner Has Run Out ................................................. 89

Waste Toner.............................................................................................................89

8. Clearing Misfeeds

Removing Jammed Paper ...................................................................................91

9. Remarks

Where to Put Your Machine ................................................................................95

Machine Environment .............................................................................................. 95

Moving......................................................................................................................96

Power Connection....................................................................................................97

Access to the Machine .............................................................................................98

When Not Used for a Long Time..............................................................................98

Maintaining Your Machine .................................................................................. 99

Cleaning the Exposure Glass...................................................................................99

Cleaning the Exposure Glass Cover ...................................................................... 100

Cleaning the ARDF ................................................................................................100

INDEX....................................................................................................... 101

Page 8

Page 9

How to Read This Manual

Symbols

This manual uses the following symbols:

Indicates important safety notes.

Ignoring these notes could result in serious injury or death. Be sure to read these notes. They can be found in the “Safety Information” section of About This Machine.

Indicates important safety notes.

Ignoring these notes could result in moderate or minor injury, or damage to the machine or to property. Be sure to read these notes. They can be found in the “Safety Information” section of About This Machine.

Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure to read these explanations.

Indicates supplementary explanations of the machine’s functions, and instructions on resolving user errors.

This symbol is located at the end of sections. It indicates where you can find further relevant information.

[ ]

Indicates the names of keys that appear on the machine’s display panel.

{ }

Indicates the names of keys on the machine’s control panel.

Name of Major Item

Major item of this machine is referred to as follows in this manual:

• Auto Document Feeder capable of scanning both sides of a sheet → ARDF

Page 10

Page 11

1. When the Machine Does Not Operate As Wanted

This section describes basic troubleshooting procedures that are applicable to all functions of this machine.

Indicators

This section explains the indicators that light up when the machine requires the user to remove misfed paper, add paper, or perform other procedures.

h: Error indicator Appears when there is a misfeed, a cover is left open, or

another problem occurs. See p.91 “Clearing Misfeeds”.

B: Load Paper indicator Appears when paper-out condition occurs. See p.75

“Loading Paper”.

D: Add Toner indicator Appears when toner runs out. See p.87 “Adding Toner”.

Page 12

When the Machine Does Not Operate As Wanted

Panel Tone

The following table explains the various beep patterns that the machine produces to alert users about machine conditions.

Beep pattern Meaning Cause

Two long beeps. Machine has warmed

up.

Single short beep. A valid operation is ac-

cepted.

Five short beeps repeated five times.

Strong alert. Machine requires user attention. Paper

After cooling or being switched on, the machine has fully warmed up and is ready for use.

A control panel key was pressed, the machine was switched on, or a document was placed on the ARDF.

might have jammed or toner might need replenishing.

Note

❒ Users cannot mute the machine's beep alerts. When the machine beeps to alert

users of a paper jam or toner request, if the machine's covers are opened and closed repeatedly within a short space of time, the beep alert might continue, even after normal status has resumed.

Reference

For details about enabling or disabling beep alerts, see “General Features”, General Settings Guide.

Page 13

When the Function Status Indicator Lights Up in Red

If a function key is lit in red, press the key to switch to the screen for the corresponding function, and then follow the message that appears.

Problem Cause Solution

Documents and reports are not printed out.

An error has occurred. The function whose indicator is lit

The machine is unable to connect to the network.

There is no copy paper left. Add more paper. See p.75 “Load-

ing Paper”.

Record the code number shown

is defective.

A network error has occurred. • Check the displayed message

in the display and contact your service representative. See “When a Message Is Displayed” of each chapter. You can use other functions normally.

and take an appropriate action. See “When a Message Is Displayed” of each chapter.

• Check that the machine is correctly connected to the network, and that the machine is correctly set. See “Network Settings”, General Settings Guide.

• Contact the administrator.

• When the function key is still lit in red, even if you take the measures above, contact your service representative.

Note

❒ If an error occurs in the function you are using, check the message that ap-

pears on the display panel, and then refer to “When a Message Is Displayed” for the relevant function.

Reference

p.11 “Troubleshooting When Using the Copy Function”

p.19 “Troubleshooting When Using the Facsimile Function”

p.37 “Troubleshooting When Using the Printer Function”

p.53 “Troubleshooting When Using the Scanner Function”

p.65 “Troubleshooting When Using the DDST Unit”

Page 14

When the Machine Does Not Operate As Wanted

When You Have Problems Operating the Machine

The following chart gives explanations of common problems and messages.

If other messages appear, follow the instructions displayed.

Problem Cause Solution

“

Please wait...”

appears.

Please wait...”

“ appears.

Although the copier screen appears when the machine is turned on using the main power switch, it cannot be switched to another screen by pressing the

{Facsimile} or {Scanner} key.

The machine has just been turned on and the User Tools screen is displayed, but the User Tools menu has items missing.

This message appears when you turn on the operation switch or change the toner bottle.

If the machine has not been in use for a long time, it may take longer than normal to print or start up when switched on.

Functions other than the copier function are not yet ready.

Functions other than the copier function are not yet ready. Time required varies by function. Functions appear in the User Tools menu when they become ready for use.

Wait for the machine to get ready.

Wait a little longer.

The display is difficult to see.

The display is off. The machine is in Energy Saver

The display is off. The operation switch is turned

Nothing happens when the operation switch is turned on.

The operation switch indicator continues blinking and does not turn off when pressed.

Screen contrast is not adjusted. Adjust the screen's contrast so

that you can see the display panel properly. See “General Features”, General Settings Guide.

Turn on the operation switch.

mode.

Turn on the operation switch.

off.

The main power switch is turned off.

The machine is communicating with external equipment.

Turn on the main power switch.

Check if the machine is communicating with a computer.

Page 15

When You Have Problems Operating the Machine

Problem Cause Solution

Original images are printed on the reverse side of the paper.

Misfeeds occur frequently.

An error message remains, even if misfed paper is removed.

Cannot print in duplex mode.

You may have loaded the paper incorrectly.

Copy paper size setting is not correct.

The tray's end fence may not be set properly.

When a misfeed message appears, it remains until you open and close the cover as required.

Paper is still jammed in the tray.

You cannot use paper in the bypass tray for duplex printing.

You have selected a tray that is set to [Off] for duplex printing in [Tray

Paper Settings] under [System Settings].

Load paper correctly. Load paper into Tray 1-2 with the print side up, and into the bypass tray with the print side down. See p.77 “Orientation-Fixed Paper or Two-Sided Paper”.

Set the proper paper size. See “Tray Paper Settings”, General Settings Guide and “Copy Paper”, About This Machine.

Check the end fence is set properly. See p.80 “Changing the Paper Size”.

Clear misfed paper, and then open and close the cover. See p.91 “Removing Jammed Paper”.

For duplex printing, select Tray 12 in the copier mode or with the printer driver.

Select a paper tray in [Tray Paper Settings] under [System Settings], and then press [OK]. Then, select

[No Display (Plain Paper)] or [Recycled Paper] for Paper Type, press

[Duplex], and then select [On]. See “Tray Paper Settings”, General Settings Guide.

The user code entry screen is displayed.

The Authentication screen appears.

Temperature

“

Alert. Turn main power off, adjust room temp. and wait a while before restarting.

pears, and printing is disabled.

You do not have

“

” ap-

privileges to use this function.

” appears.

Users are restricted by user management.

Basic Authentication, Windows Authentication, LDAP Authentication or Integration Server Authentication is set.

The temperature inside the machine is too high or too low.

The use of the function is restricted to authenticated users only.

Enter the user code (up to eight digits), and then press the {OK} or {q} key.

Enter your login user name and user password. See “When the Authentication Screen is Displayed”, About This Machine.

Locate the machine in an environment where the temperature remains between 10 and 32 °C. See p.95 “Where to Put Your Machine”.

Contact the administrator.

Page 16

When the Machine Does Not Operate As Wanted

Problem Cause Solution

Authentication failed. The entered login user name or

password is not correct.

Authentication failed. Cannot access the authentication

server when using Windows Authentication, LDAP Authentication, or Integration Server Authentication.

Ask the administrator for the correct login user name and password.

Contact the administrator.

Note

❒ If you cannot make copies as you want because of paper type, paper size, or

paper capacity problems, use recommended paper. See “Copy Paper”, About This Machine.

Page 17

When a Job Is Not Performed

If you cannot execute a function, it may be that the machine is being held up by another function.

If you cannot execute a function, terminate any other functions currently active, and then try executing the function again. In some cases, you can carry out another job (copier, facsimile, printer, or scanner) without canceling the current job being performed. Performing multiple functions simultaneously like this is called “Multi-accessing”.

❖ Combination Chart

Mode after you select Copy Facsimile Printer Scanner

Transmission Reception

Mode before you

select

Using the control panel

Copying

Copy

Transmission Operation

Scanning an Original for Memory Transmission

Memory Transmission

Immediate Transmission

Transmission

Memory Reception

Printing Received

Facsimile

Printer

Scanner

Data

Reception

Receive Data

Printing

Using the control panel

Scanning

Using the control panel

Copying

Transmission Operation

Scanning an Original for

Memory Transmission

Immediate Transmission

×× ×

××

×× × ×

×××× × ×××

××× ×

ЧЧЧЧЧЧЧ ×××

××× ×

*2 *2 *2

ЧЧЧЧЧЧЧЧ ×××

TWAIN

…means that these functions can be used together.

Memory Reception

Printing Received Data

××

TWAIN

Receive Data

Printing

Using the control panel

Scanning

×××

…means that you can interrupt the current job with the function keys to pro-

ceed to a subsequent job.

…means that another job will automatically start after the current job is finished.

×…means that you must manually start another job after the current job is finished (i.e., these functions cannot be used together).

You can scan a document once the preceding job documents are all scanned.

During parallel reception, any subsequent job is suspended until reception is completed.

Page 18

When the Machine Does Not Operate As Wanted

Note

❒ If the machine is capable of executing multiple functions simultaneously,

specify which function should have priority in “Print Priority”. This setting is factory-preset to “Display mode”. For setting of Printing Priority Function, see “General Features”, General Settings Guide.

❒ While printing is in progress, scanning a document using another function

may take more time.

Page 19

2. Troubleshooting When Using the Copy Function

This chapter describes likely causes of and possible solutions for copier function problems.

When a Message Is Displayed

This section describes the machine's main messages. If other messages appear, follow the instructions they contain.

Important

❒ For messages that are not listed here, see “When You Have Problems Operat-

ing the Machine”.

Message Cause Solution

Cannot dup. copy this size.

Cannot sort this size.

Size error in Combine mode.

Cannot select Bypass Tray in current setting.

Original with this length cannot be duplex scanned.

Duplex mode does not support the selected paper size.

The specified paper size is not available with the Sort function.

The specified paper size is not available with the Combine function.

The specified function is not available with the bypass tray.

The specified custom length is not available for duplex printing from the ARDF (eg. 2 Sided → 2 Sided, 2 Sided → 1 Sided, 2 Sided → Combine).

Duplex mode supports the following paper sizes: A4L, B5

JISL, 8 8 8

these sizes.

This message appears when the bypass tray is selected.

Use copy paper that is not longer than 356 mm.

This message appears when the bypass tray is selected.

Use copy paper that is not longer than 356 mm.

Select a paper tray other than the bypass tray.

Do not place originals that are longer than 356 mm.

/2"×14"L, 81/4"×14"L,

/2"×11"L, 81/2"×13"L,

/4"×13"L, 16KL. Select one of

Max. number of sets is nn.

Cannot copy. Original is being scanned by another function.

The number of copies exceeds the maximum copy quantity.

The scanner function is in use. Cancel the current scan job. To do

You can change the maximum copy quantity. See “Copier Features”, General Settings Guide.

this, press the {Clear/ Stop} key on the scanner screen to display the message “

Clear/Stop key was pressed. Stop scanning?

”, and then press [Stop].

Page 20

Troubleshooting When Using the Copy Function

Message Cause Solution

You do not have privileges to

The use of this function is restricted to authentified users only.

Contact the administrator.

use this function.

Authentication failed.

The entered login user name or password is not correct.

Cannot access the authentication server when using Windows Authentication , LDAP Authentication, or Integration Server Authentication.

Ask the administrator for the correct login user name and password.

Contact the administrator.

Reference

p.6 “When You Have Problems Operating the Machine”

Page 21

When You Cannot Make Clear Copies

This section describes likely causes of and possible solutions for unclear copies.

Problem Cause Solution

Copies appear dirty. Image density is too dark. Adjust the image density. See

“Adjusting Image Density”, Copy Reference.

Copies contain blots or are patchy.

The machine is not on a level surface.

Place the machine on a stable and level surface.

Make sure the machine's environment meets requirements. See p.95 “Where to Put Your Machine”.

Copies contain blots or are patchy.

Copies are too dark or too light.

The paper is creased, curled, or has blemishes.

Image density is too light. Adjust the image density. See

The paper is damp.

The correct paper type settings are not made.

The image was not printed on a suitable surface.

Smooth out the wrinkles from the paper, or replace it. See “Copy Paper”, About This Machine.

If paper comes out curled, adjust the Output Tray. See “Originals”, Copy Reference.

“Adjusting Image Density”, Copy Reference.

Use paper that has been stored in the recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

Check the paper loaded on the paper tray or bypass tray matches the paper type set on the display panel. See “Copy Paper”, About This Machine.

Before printing on special paper, check its surface carefully. Printing on non-print surfaces reduces print quality and can damage the machine's internal components. See “Copy Paper”, About This Machine.

Copies are dirty. Use of non-recommended toner

can result in loss of print quality and other problems.

The reverse side of an original image is copied.

Image density is too dark. Adjust the image density. See

Use manufacturer-genuine toner. Contact your service representative.

“Adjusting Image Density”, Copy Reference.

Page 22

Troubleshooting When Using the Copy Function

Problem Cause Solution

A shadow appears on copies if you use pasted originals.

The same copy area is dirty whenever making copies.

Copies are too light. Image density is too light. Adjust the image density. See

Copies are too light. The paper is damp or rough. Use the recommended paper. A

Copies are too light. The toner bottle is almost empty. Add toner. See p.87 “Adding

Parts of images are not copied.

White lines appear. The exposure glass or scanning

Image density is too dark. Adjust the image density. See

“Adjusting Image Density”, Copy Reference.

Change the orientation of the original.

Put mending tape on the pasted area.

The exposure glass or ARDF is dirty.

The original is not placed correctly.

The correct paper size is not selected.

glass is dirty.

Clean them. See p.99 “Maintaining Your Machine”.

“Adjusting Image Density”, Copy Reference.

light copy may result when you use damp or rough grain paper.

Toner”.

Place originals correctly. See “Placing Originals”, Copy Reference.

Select the proper paper size.

Clean them. See p.99 “Maintaining Your Machine”.

Copies are blank.

A moiré pattern is produced on copies.

Black spots appear on the copy of a photographic print.

The original is not placed correctly.

Your original has a dot pattern image or many lines.

Because of high humidity, the photographic print has stuck to the exposure glass.

When using the exposure glass, place originals face down. When using the ARDF, place them face up. See “Placing Originals”, Copy Reference.

Place the original on the exposure glass at a slight angle.

Place the print on the exposure glass in either of the following ways:

• Place an OHP transparency on

the exposure glass, and then place the print on top of the OHP transparency.

• Place the print on the expo-

sure glass, and then place two or three sheets of white paper on top of it. Leave the exposure glass cover or ARDF open when copying.

Page 23

When You Cannot Make Copies As Wanted

This section describes causes and remedies when copy results are not as expected.

❖ Basic

Problem Cause Solution

Misfeeds occur frequently.

The number of sheets loaded exceeds the capacity of the machine.

The paper is damp.

The paper is too thick or too thin. Use recommended paper. See

The copy paper is wrinkled or has been folded/creased.

Printed paper is used.

Load paper only as high as the upper limit markings on the side fences of the paper tray or bypass tray. See “Copy Paper”, About This Machine.

Use paper that has been stored in the recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

“Copy Paper”, About This Machine.

Use recommended paper. Use paper that has been stored in the recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

Use recommended paper. Do not reuse copy paper that has been already copied or printed onto. See “Copy Paper”, About This Machine.

Copy paper becomes creased.

You cannot combine several functions.

Print is slanted. The paper is feeding in at a slant. Load the paper correctly. See p.75

Print is slanted. The machine's cover is open. Make sure the right and lower

The paper is damp.

The paper is too thin.

Selected functions cannot be used together.

Use paper that has been stored in the recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

Use recommended paper. See “Copy Paper”, About This Machine.

Check the combination of functions and make the settings again. See “Combination Chart”, Copy Reference.

“Loading Paper”.

right covers are properly closed.

Page 24

Troubleshooting When Using the Copy Function

❖ Edit

Problem Cause Solution

When using the Duplex Margin function, parts of the original image are not copied.

❖ Combine

Problem Cause Solution

When using Combine, parts of the image are not copied.

You set a wide erased margin. Set a narrower margin with User

Tools. You can set the width between 0 - 50 mm (0" - 2").

See “Copier Features”, General Settings Guide.

There is a lack of margin space on the opposite side of the binding position.

You specified a reproduction ratio that does not match the sizes of your originals and copy paper.

Your originals are not identical in size and direction.

Set a narrower margin with User Tools. You can set the width between 0 - 50 mm (0" - 2").

See “Copier Features”, General Settings Guide.

When you specify a reproduction ratio using the Manual Paper Select function, make sure that the ratio matches your originals and the copy paper.

(Select the correct reproduction ratio before using the Combine function.)

Use originals that are identical in size and direction.

Copies are not in correct order.

You placed the originals in the incorrect order.

When placing a stack of originals in the ARDF, the last page should be on the bottom.

If you place an original on the exposure glass, start with the first page to be copied.

Page 25

❖ Duplex

Problem Cause Solution

When You Cannot Make Copies As Wanted

Cannot print in duplex mode.

Order of copies is not correct.

When using Duplex, copy is made Top to Bottom even though [Top to Top] is selected.

Parts of the original image are not copied.

You may have loaded paper on the bypass tray.

You have loaded paper exceeding 90 g/m

You have selected a tray that is set to [Off] for duplex printing in

[Tray Paper Settings] under [System Settings].

You placed the originals in the incorrect order.

You placed the originals in the wrong orientation.

The margin is too wide.

Remove paper loaded on the bypass tray. Load paper in Tray 1 - 2.

Change the paper.

Select a paper tray in [Tray Paper Settings] under [System Settings], and then press [OK]. Then, select

[No Display (Plain Paper)] or [Recycled Paper] for Paper Type, press

[Duplex], and then select [On]. See “Tray Paper Settings”, General Settings Guide.

When placing a stack of originals in the ARDF, the last page should be on the bottom.

If you place an original on the exposure glass, start with the first page to be copied.

Place the original in the correct orientation. See “Original Orientation”, Copy Reference.

Set a narrower margin with User Tools. See “User Tools Menu (Copier Features)”, Copy Reference.

Parts of the original image are not copied.

There is a lack of margin space on the opposite side of the binding position.

Set a narrower margin with User Tools. See “User Tools Menu (Copier Features)”, Copy Reference.

When Memory Is Full

This section describes likely causes of and possible solutions for problems related to full memory.

Message Cause Solution

Press [Resume] to scan and copy remaining originals.

The machine checks if the remaining originals should be copied, after the scanned original has been printed.

To continue copying, remove all copies, and then press [Resume]. To stop copying, press [Stop].

Page 26

Troubleshooting When Using the Copy Function

Page 27

3. Troubleshooting When

Using the Facsimile Function

This chapter describes likely causes of and possible solutions for facsimile function problems.

Adjusting the Volume

The following describes how to adjust the volume.

You can change the volume of the following sounds that the machine makes.

❖ On Hook Mode

Heard when the {On Hook Dial} key is pressed.

❖ At Transmission

Heard when immediate transmission is performed.

❖ At Reception

Heard when the machine receives a document.

❖ At Dialing

Heard after pressing the {Start} key, until the line connects to the destination.

❖ At Printing

Heard when a received document is printed.

A Press the {User Tools/Counter} key.

ASO032S

B Select [Fax Features] using {U} or {T}, and then press the {OK} key.

Page 28

Troubleshooting When Using the Facsimile Function

C Select [General Settings/Adjust] using {U} or {T}, and then press the {OK} key.

D Select [Adjust Sound Volume] using {U} or {T}, and then press the {OK} key.

E Select the item you want to adjust using {U} or {T}, and then press the

{OK} key.

F Select the volume using {W} or {V}, and then press the {OK} key.

Press the {Escape} key to cancel the setting and the display returns to that of step

G Press the {User Tools/Counter} key.

ASO032S

The standby display appears.

Page 29

Adjusting the Volume

Note

❒ You can also adjust the On Hook volume when you press the {On Hook Di-

al} key. See “On Hook Dial”, Facsimile Reference.

❒ If the extended security function prevents you from changing this setting,

contact the administrator.

❒ You can set the volume level to between 0 and 7.

Page 30

Troubleshooting When Using the Facsimile Function

When a Message Is Displayed

This section describes the machine's main messages. If other messages appear, follow their instructions.

Message Cause Solution

Error occurred, and trans. was cancelled.

Put original back, check it and press Start key.

LFunc. Problems

Data will be initialized.

Memory is full. Scanning will be stopped and only scanned page(s) will be stored.

Cannot send fax as scanner is in use by another function.

A document jam occurred during Immediate Transmission. There may be a problem with the machine or the telephone line (for example, noise or cross talk).

Original jammed during Memory Transmission.

There is a problem with the fax. Record the code number shown

The memory is full. If you press [Exit], the machine re-

The machine is scanning an original under another function.

Press [Exit], and then resend the pages that have not been sent.

If the error reoccurs frequently, contact your service representative.

Place originals that have not been scanned on the exposure glass or ARDF again.

in the display and contact your service representative.

Other functions can be used.

turns to standby mode and starts transmitting the pages that have been stored.

Before sending the fax, cancel the current scan job under the other function. To do this, press the {Clear/Stop} key on the control panel to display the message

Clear/Stop key was

“

pressed. Stop scanning?

”, and then press [Stop].

Updating destination list. Reselect destination(s) or sender's name later.

You do not have privileges to use this function.

Authentication failed.

The destination list is being updated from the network using SmartDeviceMonitor for Admin or Web Image Monitor.

Use of this function is restricted. Contact the administrator.

Wrong login user name or password.

Wait until the message disappears. Do not switch off the power while this message is displayed. Depending on the number of destinations to be updated, there may be some delay before you can resume operation. Operations are not possible while this message is displayed.

Confirm correct login user name or password.

Page 31

When a Message Is Displayed

Message Cause Solution

Authentication failed.

Connection with LDAP server has failed. Check the server status.

LDAP server auth. has failed. Check the settings.

Exceeded max. number of search results which can be displayed. Max.: nnn

(A figure is placed at n.)

LDAP server search timed out. Check the server status.

Authentication is not possible from this machine.

A network error has occurred and connection has failed.

The entered user name or password does not match that specified for LDAP server authentication.

The number of search results has exceeded the maximum number of items that can be displayed.

A network error has occurred and connection has failed.

Contact the administrator.

Try the operation once more. If the message is still shown, the network may be crowded. Check the information of [System Set- tings]. See “Administrator Tools”, General Settings Guide.

Make settings correctly for the user name and the password for LDAP server authentication.

Search again after changing the search conditions.

Try the operation once more. If the message is still shown, the network may be crowded. Check the information of [System Set- tings]. See “Administrator Tools”, General Settings Guide.

Specified group contains some invalid dest. Do you want to select only valid dest.?

Sender's name is not selected. Specify sender's name.

Check whether there are any network problems.

{13-10}

The specified group contains some destinations for sending by e-mail and some destinations for sending by Scan to Folder.

The sender has not been specified.

The alias telephone number you entered is already registered on the gatekeeper by another device.

To select destinations for sending by e-mail, press [Select] for the message displayed on the e-mail screen. To select destination for sending by Scan to Folder, press [Select] for the message displayed on the Scan to Folder screen.

A sender's name should be specified before sending e-mail. Send e-mail after specifying the sender's name.

• Check the alias telephone

number is correctly programmed using the Web Image Monitor. See the Web Image Monitor's Help.

• Contact your network admin-

istrator.

Page 32

Troubleshooting When Using the Facsimile Function

Message Cause Solution

Check whether there are any network problems.

{13-11}

Check whether there are any network problems.

{13-17}

Check whether there are any network problems.

{13-18}

Check whether there are any network problems.

{14-01}

Cannot access gatekeeper. • Use your Web Image Monitor

to check the gatekeeper address is correctly programmed. See the Web Image Monitor's Help.

• Contact your network admin-

istrator.

Registering of user name is rejected by the SIP server.

Cannot access the SIP server. • Use your Web Image Monitor

Cannot find the DNS server, SMTP server or folder for forwarding.

• Use your Web Image Monitor

to check the SIP server address and user name are correctly programmed. See the Web Image Monitor's Help.

• Contact your network admin-

istrator.

to check the SIP server address is correctly programmed. See the Web Image Monitor's Help.

• Contact your network admin-

istrator.

• Check that the DNS server

IPv4 address is correctly programmed using Web Image Monitor. See the Web Image Monitor's Help.

• Check that the host name or

IPv4 address of the SMTP server is correctly programmed using Web Image Monitor. See the Web Image Monitor's Help.

• Check that the SMTP server is

correctly programmed using Web Image Monitor. See the Web Image Monitor's Help.

• Check that the folder for

transfer is correctly specified.

• Check that the computer in

which the folder for transfer is specified is operating correctly.

• Check that the LAN cable is cor-

rectly connected to the machine.

• Check the network connection

and radio wave status.

• Contact your network admin-

istrator.

Page 33

When a Message Is Displayed

Message Cause Solution

Check whether there are any network problems.

{14-09}

E-mail transmission was refused by SMTP authentication, POP before SMTP authentication or login authentication of the computer in which the folder for forwarding is specified.

• Check that the user name and

password for SMTP authentication or POP before SMTP authentication are correctly programmed from [File Trans- fer] under [System Settings]. See “File Transfer”, General Settings Guide. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help.

• Check that the user name and

password of the E-mail Account are correctly programmed from [File Transfer] under [System Settings]. See “File Transfer”, General Settings Guide. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help.

• Check that the user ID and

password for the computer in which the folder for forwarding is specified are correctly programmed.

• Check that the folder for for-

warding is correctly specified.

• Check that the computer in

which the folder for forwarding is specified is correctly operated.

• Contact your network admin-

istrator.

Check whether there are any network problems.

{14-33}

No machine e-mail address is programmed.

• Check that the machine's e-

mail address is correctly programmed from [File Transfer] under [System Settings]. See “File Transfer”, General Settings Guide. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help.

• Contact your network admin-

istrator.

Page 34

Troubleshooting When Using the Facsimile Function

Message Cause Solution

Check whether there are any network problems.

{15-01}

Check whether there are any network problems.

{15-02}

Check whether there are any network problems.

{15-03}

No POP3/IMAP4 server address is programmed.

Cannot log on to the POP3/IMAP4 server.

No machine e-mail address is programmed.

• Check that the host name or

IPv4 address of the POP3/IMAP4 server is correctly programmed using the Web Image Monitor. See the Web Image Monitor's Help.

• Contact your network admin-

istrator.

• Check that the user name and

password of the E-mail Account are correctly programmed using [File Transfer] under [System Settings]. See “File Transfer”, General Settings Guide. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help.

• Contact your network admin-

istrator.

• Check that the machine's e-

mail address is correctly programmed using [File Transfer] under [System Settings]. See “File Transfer”, General Settings Guide. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help.

• Contact your network admin-

istrator.

Check whether there are any network problems.

{15-11}

Cannot find the DNS server or POP3/IMAP4 server.

• Check that the DNS server

IPv4 address is correctly programmed using Web Image Monitor. See the Web Image Monitor's Help.

• Check that the POP3/IMAP4

server is correctly programmed using Web Image Monitor. See the Web Image Monitor's Help.

• Check the network connection

and radio wave status.

• Check that the LAN cable is cor-

rectly connected to the machine.

• Contact your network admin-

istrator.

Page 35

When a Message Is Displayed

Message Cause Solution

Check whether there are any network problems.

{15-12}

Cannot log on to the POP3/IMAP4 server.

• Check that the user name and

password for POP before SMTP authentication are correctly programmed from [File

Transfer] under [System Settings]. See “File Transfer”,

General Settings Guide. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help.

• Contact your network admin-

istrator.

Note

❒ If “Check whether there are any network problems.” appears, the ma-

chine is not correctly connected to the network or the settings of the machine are not correct. If you do not need to connect the machine to the network, you can specify the setting so this message is not displayed, and then the {Facsim- ile} key no longer lights. See “Parameter Setting”, General Settings Guide. If you reconnect the machine to the network, be sure to set “Display” with User Parameters. Otherwise, you cannot check the status of the network connection.

❒ If the paper tray runs out of paper, “

[Exit].

” appears on the display, add more paper. If there is paper left in the

Out of paper. Load it, then press

other trays, you can receive documents as usual, even if the message appears on the display. You can turn this function on or off with “Parameter Setting”. See “Parameter Setting”, General Settings Guide.

Page 36

Troubleshooting When Using the Facsimile Function

When You Cannot Send or Receive Fax Messages As Wanted

This section describes likely causes of and possible solutions for transmission and reception-related problems.

❖ Transmission/Reception

Problem Cause Solution

Both transmission and reception are impossible.

❖ Transmission

Problem Cause Solution

Document appears blank at the other end.

Transmission failed due to a “maximum email size” error.

LAN-Fax Driver does not work.

The modular cable may be disconnected.

The terminal adaptor setting is incorrect.

The original was placed upside down.

The size of the Internet fax document exceeds the maximum email size specified on the machine.

The entered login user name, password, or driver encryption key is incorrect.

Make sure that the modular cable is correctly connected. See “Connecting the Machine to a Telephone Line and Telephone”, General Settings Guide.

Check the setting.

Place it correctly. See “Placing Originals”, Facsimile Reference.

Set [Maximum E-mail Size] under [E- mail Settings] to [Off], or set the maximum e-mail size to a larger value. Then, re-send the document. See “E-mail Settings”, General Settings Guide.

Check your login user name, password, or driver encryption key, and enter them correctly. Contact the administrator.

LAN-Fax Driver does not work.

Cannot cancel a Memory Transmission.

Cannot cancel an Immediate Transmission.

A high security level is set by the extended security function.

The document is being scanned. Press the {Clear/Stop} key. See

The document is being sent or it is in standby.

-Press the {Clear/Stop} key. See

Contact the administrator.

“Canceling a Transmission”, Facsimile Reference.

Press the {Clear/Stop} key. See “Canceling a Transmission”, Facsimile Reference.

“Canceling a Transmission”, Facsimile Reference.

Page 37

When You Cannot Send or Receive Fax Messages As Wanted

Problem Cause Solution

Cannot cancel Internet Fax transmission.

Although a group specification was set for the following, reception was not possible.

Forwarding, Forwarding of Special Sender, Email TX Result, routing email received via SMTP.

❖ Reception

Problem Cause Solution

The machine failed to print received fax documents.

-Press the {Clear/Stop} key. See

“Canceling a Transmission”, Facsimile Reference.

Canceling Internet Fax transmission is possible only during scanning. It is impossible during communication.

The number of specified destinations exceeds the maximum number that can be specified as a group.

If this happened when the Receive File indicator was lit, the paper or toner might have run out, making printing impossible.

A maximum of 100 parties can be specified for a group. Check if there are over the specified numbers registered in the address book. If a group was registered in another group, transmission is canceled but an error message does not appear. See “Registering Names to a Group”, General Settings Guide.

• Load paper into the paper

tray.

•Add toner.

See “Substitute Reception”, Facsimile Reference.

The machine failed to print received fax documents.

Reception is impossible, but transmission is possible.

Reception is possible, but transmission is impossible.

Transmission is possible, but reception is impossible.

When the B Load Paper indicator is lit.

The toner has run out. Replace the toner bottle. See p.88

The terminal adaptor setting is incorrect.

Load paper into the paper tray. See p.75 “Loading Paper”.

“Replacing Toner”.

Check the setting.

Page 38

Troubleshooting When Using the Facsimile Function

❖ Printing

Problem Cause Solution

Print is slanted. The paper is fed in at a slant. Load the paper correctly. See p.75

“Loading Paper”.

Print is slanted. The machine's cover is open. Make sure the right and lower

right covers are properly closed.

Misfeeds occur frequently.

Copy paper becomes creased.

The number of sheets loaded exceeds the capacity of the machine.

The paper is damp.

The paper is too thick or too thin.

The copy paper is wrinkled or has been folded/creased.

Printed paper is used. Use recommended paper. Do not

The paper is damp.

Load paper only as high as the upper limit markings on the side fences of the paper tray or bypass tray. See “Copy Paper”, About This Machine.

Use paper that has been stored in the recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

Use recommended paper. See “Copy Paper”, About This Machine.

Use recommended paper. Use paper that has been stored in the recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

reuse copy paper that has been already printed onto. See “Copy Paper”, About This Machine.

Use paper that has been stored in the recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

Copy paper becomes creased.

Printed images contain blots or are patchy.

The image is too dark or too light.

The paper is too thin.

The machine is not on a level surface.

The paper is creased, curled, or has blemishes.

The correct paper type settings are not made.

Use recommended paper. See “Copy Paper”, About This Machine.

The machine must be placed on a stable and level surface.

Check the environment of location to select an appropriate location. See p.95 “Where to Put Your Machine”.

Straighten the paper if curled. Replace it if wrinkled or damaged. See “Copy Paper”, About This Machine.

Check the paper loaded on the paper tray or bypass tray matches the paper type set on the display panel. See “Copy Paper”, About This Machine.

Page 39

When You Cannot Send or Receive Fax Messages As Wanted

Problem Cause Solution

The image is too dark or too light.

Background of received images appears dirty. Images from the back of the page appear.

Printed or sent images are spotty.

Received image is too light.

Using toner bottles not recommended by the supplier or refilling the toner bottle may degrade the print quality or cause a malfunction.

Image density is too dark. Adjust scan density. See “Image

The exposure glass or ARDF is dirty.

When using moist, rough, or processed paper, areas of print may not be fully reproduced.

The paper is damp.

• The image density has been set too low.

• The original of the transmitted fax was printed on paper that is too thin.

Use only toner bottles recommended by the supplier.

Density (Contrast)”, Facsimile Reference.

Clean them. See p.99 “Maintaining Your Machine”.

Only use recommended paper. See “Copy Paper”, About This Machine.

Use paper that has been stored in the recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

• Increase the scanning density. See “Image Density (Contrast)”, Facsimile Reference.

• Ask the sender to reprint the original on thicker paper and fax it again.

Received image is too light.

Other fax machine's name is not correctly printed or displayed.

When the D Add Toner indicator is lit, toner is beginning to run out.

When a destination is programmed in the Address Book using SmartDeviceMonitor for Admin or Web Image Monitor, in some languages, the programmed destination may not be printed or displayed correctly.

Replace the toner bottle soon. See p.88 “Replacing Toner”.

Use ASCII characters (for example: a-z, 0- 9).

Page 40

Troubleshooting When Using the Facsimile Function

❖ Others

Problem Cause Solution

All fax documents stored in memory have been lost. Those documents include ones stored through Memory Transmission/Reception, Memory Lock, and Substitute Reception.

The following functions are not available: Forwarding, routing email received via SMTP.

All fax documents are lost from memory if the machine remains unpowered for approximately 12 hours or longer.

This function is made unavailable by the enhanced security function.

If any documents have been lost for this reason, a Power Failure Report is automatically printed when the machine is turned on. If fax documents stored for Memory Transmission have been lost, check the destinations and resend the documents. If fax documents received through Memory, Memory Lock or Substitute Reception have been lost, ask the senders to resend the documents. See p.34 “Turning Off the Main Power / In the Event of Power Failure”.

Contact the administrator.

When Memory Is Full

This section describes likely causes of and possible solutions for problems related to full memory.

Message Cause Solution

Memory is full. Scanning will be stopped and only scanned page(s) will be stored.

The memory is full. If you press [Exit], the machine re-

turns to standby mode and starts transmitting the stored pages.

Page 41

When an Error Report Is Printed

An Error Report is printed if a document cannot be successfully sent or received.

Possible causes include a problem with the machine or noise on the telephone line. If an error occurs during transmission, resend the original.

If an error occurs during reception, ask the sender to resend the document.

Note

❒ If an error happens frequently, contact your service representative.

❒ The “Page” column gives the total number of pages. The “Page not sent” or

“Page not received” column gives the number of pages not sent or received successfully.

❒ You can display a destination with the User Parameters. See “Parameter Set-

ting”, General Settings Guide.

❒ You can display a sender name with the User Parameters. See “Parameter Set-

ting”, General Settings Guide.

Page 42

Troubleshooting When Using the Facsimile Function

Turning Off the Main Power / In the Event of Power Failure

This section describes the machine status when the power is turned off or if the power fails.

CAUTION:

• When you disconnect the power plug from the wall outlet, always pull the plug (not the cable).

Important

❒ Do not turn off the main power switch while the power indicator is lit or

blinking. If you do, the memory may be damaged and failure could result.

❒ Turn off the main power switch before pulling out the plug. If you pull out

the plug with the switch on, the memory may be damaged and failure could result.

❒ Make sure that 100% is shown on the display before you unplug the machine.

If a lower value is shown, some data is currently present in memory.

❒ Right after a power failure, the internal battery needs to be sufficiently re-

charged to guard against future data loss. Keep the machine plugged in and the main power switch on for about 5 days after the power loss.

Even if the main power switch is turned off, the contents of the machine memory (for example, programmed numbers) will not be lost. However, if power is lost for about 12 hours because the main power switch is turned off, there is a power cut, or the power cord is removed, contents of the Fax memory are lost. Lost items will include any fax documents stored in memory using Memory Transmission/Reception, Memory Lock, or Substitute Reception.

If a file was deleted from memory, a Power Failure Report is automatically printed as soon as the power is restored.

This report can be used to identify lost files. If a document stored for Memory Transmission was lost, resend it. If a document received by Memory Reception or Substitute Reception was lost, ask the sender to resend it.

❖ RDS (Remote Diagnostic System)

If the machine has a problem, a service representative can perform various settings over the telephone line from the service station. If you want to use this function, change the User Parameter. See “Parameter Setting”, General Settings Guide.

Page 43

When an Error Occurs Using Internet Fax

This section describes reports that the machine sends if an Internet Fax error occurs.

Error Mail Notification

The machine sends the Error Mail Notification to the sender when it is unable to successfully receive a particular e-mail message. A “cc” of this notification is also sent to the administrator's e-mail address when one is specified.

Note

❒ You can select to send Error Mail Notification with User Parameters. See “Pa-

rameter Setting”, General Settings Guide.

❒ If Error Mail Notification cannot be sent, the Error Report (E-Mail) is printed

by the machine.

❒ If an error occurs when e-mail is received via SMTP, the SMTP server sends

error e-mail to the originator of the document.

Error Report (E-Mail)

The Error Report (E-Mail) is printed by the machine when it is unable to send an Error Mail Notification.

Server-Generated Error E-mail

The transmitting server sends this error e-mail to the originator of e-mail that cannot be transmitted successfully (due to reasons such as specifying an incorrect e-mail address).

Note

❒ After server-generated error e-mail is printed, the first page of the sent docu-

ment is printed.

Page 44

Troubleshooting When Using the Facsimile Function

Page 45

4. Troubleshooting When

Using the Printer Function

This chapter describes likely causes of and possible solutions for printer function problems. When using the DDST Unit, see “Troubleshooting When Using the DDST Unit”.

When a Message Is Displayed during Installation of the Printer Driver

This section describes what to do if a message appears when installing the printer driver.

The message number 58 or 34 indicates that the printer driver cannot be installed using Auto Run. Install the printer driver using [Add Printer] or [Install Printer].

Windows 95/98/Me, Windows 2000 or Windows NT 4.0

This section describes the procedure under Windows 95/98/Me, Windows 2000 or Windows NT 4.0.

A On the [Start] menu, point to [Settings], and then click [Printers]. B Double-click the Add Printer icon. C Follow the instructions in Add Printer Wizard.

If the printer driver is on a CD-ROM, the location of the RPCS printer driver is either\DRIVERS\RPCS\WIN9X_ME, or \DRIVERS\RPCS\WIN2K_XP. If the installer starts, click [Cancel] to quit.

Windows XP Professional or Windows Server 2003

This section describes the procedure under Windows XP Professional or Windows Server 2003.

A On the [Start] menu, click [Printers and Faxes]. B Click [Add a printer]. C Follow the instructions in Add Printer Wizard.

If the printer driver is on a CD-ROM, the location of the RPCS printer driver is \DRIVERS\RPCS\WIN2K_XP. If the installer starts, click [Cancel] to quit.

Page 46

Troubleshooting When Using the Printer Function

Windows XP Home Edition

This section describes the procedure under Windows XP Home Edition.

A On the [Start] menu, click [Printers and Faxes]. B Click [Add a Printer]. C Follow the instructions in Add Printer Wizard.

If the printer driver is on a CD-ROM, the location of the RPCS printer driver is \DRIVERS\RPCS\WIN2K_XP. If the installer starts, click [Cancel] to quit.

Page 47

When a Message Is Displayed

This section describes the principal messages that appear on the display panel. If a message not described here appears, act according to the message.

Reference

Before turning the main power off, see “Turning On the Power”, About This Machine.

Status Messages

This section describes the machine status messages.

Message Status

Ready

Printing...

Waiting...

Offline

Please wait...

Resetting Job...

Setting change...

Hex Dump Mode

This is the default ready message. The machine is ready for use. No action is required.

The machine is printing. Wait a while.

The machine is waiting for the next data to print. Wait a while.

The machine is offline. To start printing, switch the machine online by pressing the {Online} Key.

This message may appear for a few seconds. It means the machine is initializing or executing maintenance operations. Wait a while.

The machine is resetting the print job. Wait until “

Ready” appears on the display panel.

The machine settings are being changed. Wait a while.

In Hex Dump mode, the machine prints received data in hexadecimal format. Turn off the machine after printing, and then turn back on. Hex Dump mode is used for advanced troubleshooting.

Page 48

Troubleshooting When Using the Printer Function

Alert Messages

This section describes the machine alert messages.

Message Cause Solution

Problem:Wireless card

Problem:Wireless board

Paper Tray is in use.

Tray # Error

USB Error

Duplex mode is in off position for Tray #

An error may have occurred in the IEEE 802.11b card.

An error may have occurred in the IEEE 802.11b board.

The specified paper tray is in use by another function, such as the copier function.

An error has occurred with the paper tray.

# indicates the tray number.

An error has occurred in the USB interface.

The selected paper tray has not been configured for duplex printing.

# indicates the tray number.

Turn off the main power switch, and back on again. If the message appears again, contact your sales or service representative.

Wait until the other function has finished using the specified paper tray.

Press [JobReset] to change the paper tray settings, or press [Form- Feed] to select another paper tray and print using that.

Turn off the main power switch, and back on again. If the message appears again, contact your sales or service representative.

Press [JobReset] to change the paper tray settings or do single-sided printing.

For details about the tray settings, see “Tray Paper Settings”, General Settings Guide.

Ethernet Board Error

NV-RAM Error

Authentication failed.

Parallel I/F Error

Printer Font Error.

An error has occurred in the Ethernet board.

An error has occurred in the machine.

• The login user name or password entered is incorrect.

• The machine currently cannot perform authentication.

An error has occurred in the parallel interface board.

An error has occurred in the font settings.

Turn off the main power switch, and back on again. If the message appears again, contact your sales or service representative.

Turn off the main power switch, and back on again. If the message appears again, call your sales or service representative.

• Check your login user name and password.

• Contact the administrator.

Contact your service representative.

Turn off the main power switch, and back on again. If the message appears again, contact your sales or service representative.

Page 49

When a Message Is Displayed

Message Cause Solution

Memory Overflow

Maximum capacity of PCL or PostScript3 list display has been exceeded.

Reduce the value of [Resolution] in the printer driver, or select [Font

Priority] from [Memory Usage] in [System] (see “Printer Features”,

General Settings Guide). If this message continues to appear after taking these steps, decrease the number of files sent to the machine.

Page 50

Troubleshooting When Using the Printer Function

Printing the Error Log

If files could not be printed due to printing errors, print the error log to identify the problem.

A Press the {User Tools/Counter} key.

ASO032S

B Select [Printer Features] using {U} or {T}, and then press the {OK} key.

C Select [List/Test Print] using {U} or {T}, and then press the {OK} key.

D Select [Error Log] using {U} or {T}, and then press the {OK} key.

An error log is printed.

Note

❒ The most recent 30 errors are stored in the error log. If a new error is added

when there are 30 errors already stored, the earliest error is deleted. You can check any of these print jobs for error log information.

❒ If the main power switch is turned off, the log is deleted.

Page 51

When You Cannot Print

Use the following procedures if printing does not start even after performing [Print].

Problem Cause Solution

Printing does not start. The power is off. Check the cable is securely

plugged into the power outlet and the machine. Turn on the main power switch.

Printing does not start. The machine is set to “Offline”. Press the {Online} key.

Printing does not start. The cause is displayed on the dis-

play panel.

Printing does not start. The interface cable was connected

after the machine was turned on.

Printing does not start. The interface cable is not connect-

ed correctly.

Printing does not start. The appropriate interface cable is

not used.

Printing does not start. If an extended wireless LAN is

used, failure to print might result from a weak wireless signal.

Check the error message or warning status on the display panel and take the required action. See p.39 “When a Message Is Displayed”.

Connect the interface cable before turning on the machine.

Connect the interface cable securely. If it has a fastener, fasten that securely as well. See “Connecting to the Interfaces”, General Settings Guide.

The type of interface cable you should use depends on the computer. Be sure to use the correct one. If the cable is damaged or worn, replace it. See “Connecting to the Interfaces”, General Settings Guide.

To check signal status, press the {User Tools/Counter} key, and then select [System Settings] using {U} or {T}. On [Interface Settings], select [IEEE 802.11b], and then press

[Wireless LAN Signal] using {U} or {T}. If signal quality is poor,

move the machine to a location where radio waves can pass or remove objects that might cause interference. (You can check signal status only when using wireless LAN in infrastructure mode.)

Printing does not start. If the machine is operating in an

extended wireless LAN, the SSID settings are incorrect.

Check using the machine's display panel that the SSID is correctly set. See “Network Settings”, General Settings Guide.

Page 52

Troubleshooting When Using the Printer Function

Problem Cause Solution

Printing does not start. If the machine is operating in an

extended wireless LAN, the receiver's MAC address may be preventing communication with the access point.

Printing does not start. The extended wireless LAN has

not started.

Printing does not start.

The Data In indicator does not blink or light up.

Advanced encryption has been set using the Extended Security function.

The login user name, password, or driver encryption key is invalid.

If the Data In indicator is unlit or not flashing even after performing [Print], the machine has not received the data.

Check access point settings when in infrastructure mode. Depending on the access point, client access may be limited by MAC address.

Also, check there are no problems in transmission between access point and wired clients, and between access point and wireless clients.

Confirm the orange LED is lit, and the green LED is lit or blinks during transmission.

Check the settings of the Extended Security function with the administrator.

Check the login user name, password, or driver encryption key is correct.

• When the machine is connected to a computer via a cable, check the computer print port settings are correct. For how to check the print port, see “Confirming the Connection Method”, Printer Reference.

• When it is networked with a computer, contact the administrator.

The status indicator of the machine is red.

Updating the destination list. Reselect destination(s) or sender's name later.

[List/Test Print] is disabled.

Printing does not start when using extended wireless LAN in Adhoc mode.

The cause is displayed on the display of the control panel.

The destination list is being updated from the network using SmartDeviceMonitor for Admin or Web Image Monitor.

A mechanical error might have occurred.

Correct communication mode is not set.

Check the error message on the display panel and take required action. See p.39 “When a Message Is Displayed”.

Contact your service representative. See “List/Test Print”, General Settings Guide.

Turn the main power off and back on. See “Turning On the Power”, About This Machine.

Or, change the settings in [Net-

]

under [Interface Settings] of

work

[

System Settings]. See “Network

Settings”, General Settings Guide.

If the printing does not start, contact your service representative.

Page 53

When You Cannot Print

❖ When the machine is connected to the computer using the interface cable

The following shows how to check the print port when the Data In indicator does not light up or blink. Check if the print port setting is correct. When it is connected using a parallel interface, connect it to LPT1 or LPT2. For Windows 95/98/Me

A Click the [Start] button, point to [Settings], and then click [Printers].

B Click the icon of the machine. On the [File] menu, click [Properties].

C Click the [Details] tab.

D In the [Print to the following port:] list, confirm the correct port is selected.

For Windows 2000 or Windows NT 4.0

A Click the [Start] button, point to [Settings], and then click [Printers].

B Click the icon of the machine. On the [File] menu, click [Properties].

C Click the [Ports] tab.

D In the [Print to the following port(s)] list, confirm the correct port is selected.

For Windows XP Professional or Windows Server 2003

A Click the [Start] button, and then click [Printers and Faxes].

B Click the icon of the machine. On the [File] menu, click [Properties].

C Click the [Ports] tab.

D In the [Print to the following port(s)] list, confirm the correct port is selected.

For Windows XP Home Edition

A Click the [Start] button, and then click [Control Panel].

B Click [Printers and Other Hardware].

C Click [Printers and Faxes].

D Click the icon of the machine. On the [File] menu, click [Properties].

E Click the [Ports] tab.

F In the [Print to the following port(s)] list, confirm the correct port is selected.

Page 54

Troubleshooting When Using the Printer Function

When Scanning Is Not Done As Expected

This section describes causes and remedies when scan results are not as expected.

Problem Cause Solution

The scanned image is dirty.

The image is distorted or out of position.

The scanned image is upside down.

No image results from scanning.

Images are scanned in rotated orientation.

The exposure glass, scanning glass, exposure glass cover or ARDF is dirty.

The original was moved during scanning.

The original was not pressed flat against the exposure glass.

The original was placed upside down.

The original was placed with the front and back reversed.

If you set the original with its upper edge backward and save grey scale images as a TIFF or JPEG file, they are scanned in rotated orientation.

Clean these parts. See p.99 “Maintaining Your Machine”.

Do not move the original during scanning.

Make sure that the original is pressed flat against the exposure glass.

Place the original in the correct orientation. See “Placing Originals”, Copy Reference.

When the original is placed directly on the exposure glass, the side to be scanned must face down. When the original is fed via the ARDF, the side to be scanned must face up. See “Placing Originals”, Copy Reference.

• If you select [Top to Bottom] for

one- or two-sided originals, place your originals upper edge first in the ARDF.

• If you select [Top to Top] for

two-sided originals, select

[Single Page:PDF] or [Multipage:PDF] under [File Type Priority].

The scanned image contains white spaces.

If you scan originals using functions other than the network TWAIN scanner function, certain paper size and resolution settings may produce scanned images that are larger than the specified size because of margins being added to the sides.

Scanning at a higher resolution may reduce the margins.

Page 62

Troubleshooting When Using the Scanner Function

When You Cannot Send Scanned Files

The following sections describe likely causes of and solutions for network delivery and e-mail sending-related problems.

When You Cannot Browse the Network to Send a Scanned File

This section describes likely causes of and possible solutions for the browser network failing to operate when files are sent.

Problem Cause Solution

The network cannot be browsed when specifying the destination folder.

The following machine settings may not be correct:

• IPv4 address

• Subnet Mask

Check the settings. See “Network Settings”, General Settings Guide.

When the TWAIN Driver Cannot Be Started

This section describes likely causes of and possible solutions for the TWAIN driver failing to operate.

Problem Cause Solution

The Scanner Properties dialog box cannot be displayed.

Advanced encryption has been specified in the extended security setting.

For details about the extended security setting, contact the administrator.

The Network Delivery Function Cannot Be Used

This section describes likely causes of and possible solutions for the Network Delivery function failing to operate.

Problem Cause Solution

The network delivery function cannot be used.

The delivery software may be an old version or a security setting may be specified.

The network delivery function setting is not correct.

Contact the administrator.

Specify it correctly. See “Settings Required to Use the Network Delivery Scanner”, General Settings Guide.

Page 63

When You Cannot Send Scanned Files

Operations Are Not Possible When Messages Appear

This section describes likely causes of and possible solutions for messages that appear when the machine fails to operate.

Message Cause Solution

Updating destination list. Reselect destination(s) or sender's name later.

The destination list is being updated from the network using SmartDeviceMonitor for Admin or Web Image Monitor.

Page 64

Troubleshooting When Using the Scanner Function

When a Message Is Displayed

This section describes likely causes of and possible solutions for error messages that may appear on the machine's display panel.

When a Message Is Displayed on the Display Panel

This section describes causes and remedies if an error message appears on the display of the control panel.

Important

❒ For messages that are not listed here, see “When You Have Problems Operat-

ing the Machine”.

Message Cause Solution

Connection with LDAP server has failed. Check the server status.

LDAP server auth. has failed. Check the settings.

Destination list has been updated. Selected destinations/sender will be cleared.

Updating destination list has failed. Try again?

Updating destination list. Reselect destination(s) or sender's name later.

A network error has occurred and connection has failed.

The user name and password differ from those set for LDAP server authentication.

A specified destination or sender's name was cleared when the destination list in the delivery server was updated.

A network error has occurred.

The destination list is being updated.

Try the operation once more. If the message is still shown, the network may be crowded. Check the information of System Settings. See “Administrator Tools”, General Settings Guide.

Make settings correctly for the user name and the password for LDAP server authentication.

Specify the destination or sender's name again.

Check whether the server is connected.

If a destination or sender's name was already selected, re-select it after this message disappears.

Page 65

When a Message Is Displayed

Message Cause Solution

Exceeded max. number of search results which can be displayed. Max.: nnn

(A figure is placed at n.)

You do not have privileges to use this function.

LDAP server search timed out. Check the server status.

Specified group contains some invalid dest. Do you want to select only valid dest.?

Search results have exceeded the max. displayable number.

Privileges to use this function. Contact the administrator.

A network error has occurred and connection has failed.

The specified group contains some destinations for sending by e-mail and some destinations for sending by Scan to Folder.

Search again after changing the search conditions.

Try the operation once more. If the message is still shown, the network may be crowded. Check the information of System Settings. See “Administrator Tools”, General Settings Guide.

Connection has failed. Check settings and check Scanned File Status.

Dest. authentication failed. Check settings and check Scanned File Status.

Sender's name is not selected. Specify sender's name.

The correct network settings are not made.

The entered user name or password was invalid.

The sender's name was not specified.

• Check the network settings of the client computer.

• Check that components such as the LAN cable are connected properly.

• Check that the server settings are correct and the server is working properly.

• Check that the user name and password are correct.

• Check that the ID and password for the destination folder are correct.

• A password of 128 or more characters may not be recognized.

A sender's name should be specified before sending e-mail. Send e-mail after specifying the sender's name.

Page 66

Troubleshooting When Using the Scanner Function

Message Cause Solution

Cannot enter manually more than nnn destinations.

(A figure is placed at n.)

Cannot specify more than 100 destinations.

The number of destination folders selectable in one time is limited to

32.

Exceeded max. Email size. Sending E-mail has been cancelled.

The e-mail has too many (nnn or more) destinations.

The e-mail has too many (100 or more) destinations.

The maximum number of destination folders that can be selected at one time has been exceeded.

The maximum e-mail size has been exceeded.

Split the destinations into two or more groups.

Select 32 or fewer destination folders.

• Increase the size of [Max. E-mail Size].

•Set [Divide & Send E-mail] to [On

(per page)] or [On (per max. size)].

See “Send Settings”, General Settings Guide.

Sending failed. Check settings and check Scanned File Status.

Entered protection code for dest. is incorrect. Please reenter.

Exceeded max. number of alphanumeric characters.

Authentication failed.

While a file was being sent, a network error occurred and the file could not be sent correctly.

The correct protection code was not entered.

The maximum enterable number of alphanumeric characters has been exceeded.

The entered login user name or password is incorrect.

Try the operation once more. If the message is still shown, the network may be crowded. Contact the administrator.

Press the {Job Information} key to display the transmission results, and then check which job has not been sent. See “Confirmation Displays”, Scanner Reference.

Make sure the protection code is correct, and then enter it again. See “Registering a Protection Code”, General Settings Guide.

Make sure the maximum number of characters which can be entered, and then enter it again. See “Values of Various Set Items for Transmission/Delivery Function”, Scanner Reference.

Check the login user name and password. The machine is unable to authenticate. Contact the administrator.

Page 67

When a Message Is Displayed

Message Cause Solution

Original is being scanned by another function.

Exceeded max.memory capa. Scanning will be cancelled. Scanned data will be cleared.

Exceeded max. memory capacity. Do you want to send the scanned data?

No valid dest. lists. Check the settings or the server status.

Sending has failed. Press Job Information key to check the status.

The machine is using another function such as copying.

The memory is full.

The memory is full. Specify whether to use the data or

The authentic settings for the delivery server are incorrect.

Sending has failed. Press the {Job

}

Information

key to check the status.

Retry scanning after the operation with the other function is completed.

Try one of the following measures:

• Wait for a while, and then retry the scan operation.

• Reduce the scan area or scanning resolution.

• Delete unneeded stored files.

not.

Check that the delivery server is on and the authentic settings for the delivery server are correct.

Try the operation once more.

If the message is still shown, the network may be crowded. Contact your network administrator.

Use the Job Information screen to check for the file where the problem occurred. See “Confirmation Displays”, Scanner Reference.

Out of paper. Set paper on the tray.

Check the resolution and reset nnn original(s).

(A figure is placed at nnn.)

Exceeded max. data capacity Check resolution and Start.

No paper is loaded in the specified paper tray.

The scanned original exceeded maximum data capacity.

The scanned data exceeded maximum data capacity.

Load paper of a size that is listed in the message.

Specify the scan size and resolution again. Note that it may not be possible to scan very large originals at a high resolution. See “Relationship between Resolution and Scan Size”, Scanner Reference.

Page 68

Troubleshooting When Using the Scanner Function

Message Cause Solution

Exceeded max. page capacity.

The number of scanned pages exceeded maximum page capacity.

Select whether to send the data so far.

Do you want to send the scanned data?

Reference

p.6 “When You Have Problems Operating the Machine”

When a Message Is Displayed on the Client Computer

This section describes likely causes of and possible solutions for the main error messages displayed on the client computer when using the TWAIN driver.

Important

❒ If an error message that is not included in this section appears, turn off the

main power switch of the machine, and then turn it on again. For information about how to turn off the main power switch, see “Turning Off the Main Power”, About This Machine.

Message Cause Solution

Clear Misfeed(s) in ADF.

A paper misfeed has occurred inside the ARDF.

Remove jammed originals, and place them again.

Check whether the originals are suitable to be scanned by the machine.

Invalid Winsock version. Please use version 1.1 or higher.

The name is already in use. Check the registered names.

Cannot add any more scanning mode.

Cannot specify any more scanning area.

Scanner is not available on the specified device.

You are using an invalid version of Winsock.

You tried to register a name that is already in use.

The maximum number of registerable scanning modes has been exceeded.

The maximum number of registerable scanning areas has been exceeded.

The TWAIN scanner function cannot be used on this machine.

Install the operating system of the computer or copy Winsock from the operating system CD-ROM.

Use another name.

The maximum number of modes that can be stored is 99. Delete unneeded modes.

The maximum number of scanning areas that can be stored is 99. Delete unneeded scanning area.

Contact your service representative.

Page 69

When a Message Is Displayed

Message Cause Solution

Scanner is not available. Check the scanner connection status.

No response from the scanner.

Error has occurred in the scanner.

Fatal error has occurred in the scanner.

• The machine's main power switch is off.

• The machine is not connected to the network correctly.

The machine is not connected to the network correctly.

The network is crowded. Wait for a while, and then try to

The application-specified scan conditions have exceeded the setting range of the machine.

An unrecoverable error has occurred on the machine.

• Set the main power switch to “On”.

• Check whether the machine is connected to the network correctly.

• Deselect the personal firewall function of the client computer.

• Use an application such as telnet to make sure SNMPv1 or SNMPv2 is set as the machine’s protocol. See “Network Settings”, General Settings Guide and “Remote Maintenance by telnet”, Network Guide.

Check whether the machine is connected to the network correctly.

reconnect.

Check whether the scanning settings made with the application exceed the setting range of the machine.

Call your service representative.

Cannot connect to the scanner. Check the network Access Mask settings in User Tools.

Scanner is not ready. Check the scanner and the options.

An access mask is set. Contact the administrator.

The ARDF cover is open. Check whether the ARDF cover is

closed.

Page 70

Troubleshooting When Using the Scanner Function

Message Cause Solution

Insufficient memory. Reduce the scanning area.

Cannot find “XXX” scanner used for the previous scan. “YYY” will be used instead.

(XXX and YYY indicate a scanner name.)

Scanner memory is insufficient. • Reset the scan size.

• Lower the resolution.

• Set with no compression. See TWAIN Driver help.

The problem may be due to the following cause:

• “The Relationship between the Resolution and the Scanning Area” chart in Help for halftone scanning might not always apply. Scanning cannot be performed if large values are set for brightness when using halftone or high resolution.

When a paper misfeed occurs in the machine during printing, scanning cannot be performed.

• The main power switch of the previously used scanner is not set to “On”.

• The machine is not connected to the network correctly.

After the misfed paper has been removed, proceed with scanning.

• Check whether the main power switch of the scanner used for the previous scan is turned off.

• Check the previously used scanner is connected to the network correctly.

• Deactivate the personal firewall of the client computer.

• Select the scanner used for the previous scan.

Error has occurred in the scanner driver.

An error has occurred in the driver.

• Check whether the network cable is connected correctly to the client computer.

• Check whether the Ethernet board of the client computer is recognized correctly by Windows.

• Check whether the client computer can use the TCP/IP protocol.

Page 71

When a Message Is Displayed

Message Cause Solution

Communication error has occurred on the network.

Insufficient memory. Close all other applications, then restart scanning.

Any of Login User Name, Login Password or Driver Encryption Key is incorrect.

A communication error has occurred on the network.

Memory is insufficient. • Close all the unnecessary ap-

The entered login user name, password, or driver encryption key was invalid.

Check whether the client computer can use the TCP/IP protocol.

plications running on the client computer.

• Uninstall the TWAIN Driver, restart the computer, and then reinstall the TWAIN Driver.

• Check the login user name, password, and driver encryption key.

• Permission to use this function has not been granted. Contact the administrator.

Page 72

Troubleshooting When Using the Scanner Function

Page 73

6. Troubleshooting When Using the DDST Unit

This chapter describes likely causes of and possible solutions for printer and scanner function problems when using machines with the DDST Unit.

The Printer Function

When a Message Is Displayed

This section describes the principal messages that appear on the display panel. If a message not described here appears, act according to the message.

Reference

Before turning the main power off, see “Turning On the Power”, About This Machine.

❖ Status messages

Message Status

Ready

Printing...

Waiting...

Offline

Please wait...

Resetting Job...

Setting change...

❖ Alert messages

Message Cause Solution

Change Tray # to the following settings:

xxx yyy

The machine is ready for use. No action is required.

The machine is printing. Wait a while.

The machine is waiting for the next data to print. Wait a while.

The machine is offline. To start printing, switch the machine online by pressing {Online} on the control panel.

Wait a while.

The machine is resetting the print job. Wait until “Ready” appears on the display.

The machine settings are being changed. Wait a while.

The settings of the selected paper tray are different from those specified for printing.

# indicates the tray number.

xxx indicates the tray number.

yyy indicates the paper size.

Press [JobReset] to change the paper tray settings, or press [FormFeed] to print regardless.

For details about the paper tray settings, see “Tray Paper Settings”, General Settings Guide.

Collate cancelled.

The collate print function has been canceled.

Turn the main power switch off, wait a few seconds, and then turn it back on. If the message appears again, contact your sales or service representative.

Page 74

Troubleshooting When Using the DDST Unit

Message Cause Solution

Collate: Page max.

Duplex cancelled.

Duplex mode is in off position for Tray #

Ethernet Board Error

The maximum number of pages has been exceeded for collation.

Duplex printing has been canceled.

The selected paper tray has not been configured for duplex printing.

# indicates the tray number.

An error has occurred in the Ethernet interface.

Turn the main power switch off, wait a few seconds, and then turn it back on. Reduce the number of pages to be printed, or, increase memory capacity.

To install a memory module in the machine, contact your sales or service representative.

Check the paper used is suitable for duplex printing, or, increase memory capacity. To install a memory module in the machine, contact your sales or service representative.

Press [JobReset] to change the paper tray settings or do single-sided printing.

For details about tray settings, see “Tray Paper Settings”, General Settings Guide.

Turn the main power switch off, wait a few seconds, and then turn it back on. If the message appears again, contact your sales or service representative.

Exceeded max. print size.

Press FormFeed/JobReset.

I/O buffer overflow.

Load paper in Tray #

NV-RAM Error

Output Tray changed.

The page images to be printed exceed the maximum print area.

The maximum size of the I/O buffer has been exceeded.

There is no paper in the selected paper tray.

# indicates the tray number.

An error has occurred in the printer.

The output tray has been changed due to the paper size limitation of the selected tray.

Press [JobReset] to change the paper tray settings, or press [FormFeed] to print regardless.

Increase the size of the I/O buffer through the Host Interface menu.

Load the tray with paper.

Turn the main power switch off, wait a few seconds, and then turn it back on. If the message appears again, contact your sales or service representative.

Select the correct output tray.

Page 75

The Printer Function

Message Cause Solution

Paper size/type mismatch.

Change settings to:

xxx yyy

[Print] without below

mode?

Printer Font Error.

Print overrun.

Paper Tray is in use.

There is no paper tray that matches the paper settings selected under Auto Tray Select.

xxx indicates the tray number.

yyy indicates the paper size and the paper type.

This is an alert message concerning a paper tray in auto tray select.

An error has occurred in the font file.

Image compression has resulted in image degradation.

The specified paper tray is in use by another function, such as the copier function.

Press [JobReset] to change the paper tray settings, or press [FormFeed] to print regardless.

For details about paper tray settings, see “Tray Paper Settings”, General Settings Guide.

Press [Print] to cancel the mode and print the job.

Turn the main power switch off, wait a few seconds, and then turn it back on. If the message appears again, contact your sales or service representative.

Increase memory capacity. To install a memory module in the machine, contact your sales or service representative.

Wait until the other function has finished using the specified paper tray.

Reset Paper Tray correctly.

DToner is almost empty.

Add toner.

Tray # Error

Unauthorized user access.

USB has a problem.

The selected paper tray does not exist or is not set correctly.

Toner is running out. Replace the toner cartridge

A paper tray error has occurred.

# indicates the tray number.

Print job canceled due to user restrictions.

An error has occurred in the USB interface.

Set the paper tray correctly.

soon to maintain print quality.

Press [JobReset] to change the paper tray settings, or press [FormFeed] to select another paper tray and print.

Check the User Code permission status.

Turn the main power switch off, wait a few seconds, and then turn it back on. If the message appears again, contact your sales or service representative.

Page 76

Troubleshooting When Using the DDST Unit

When You Cannot Print

Use the following procedures if printing does not start even after performing [Print].

Problem Cause Solution

Printing does not start. The power is off. Check the cable is securely

plugged into the power outlet and the machine. Turn on the main power switch.

Printing does not start. The machine is set to “Offline”. Press the {Online} key.

Printing does not start. The cause is displayed on the dis-

play panel.

Printing does not start. The interface cable is not connect-

ed correctly.

Printing does not start. The appropriate interface cable is

not used.

Printing does not start. The interface cable was connected

after the machine was turned on.

The Data In indicator does not blink or light up.

If the Data In indicator is unlit or not flashing even after performing [Print], the machine has not received the data.

Check the error message or warning status on the display panel and take the required action. See p.65 “When a Message Is Displayed”.

Connect the interface cable securely. If it has a fastener, fasten that securely as well. See “Connecting to the Interfaces”, General Settings Guide.

Connect the interface cable before turning on the machine.

• When it is networked with a computer, contact the administrator.

If the printing does not start, contact your service representative.

Page 77

The Printer Function

❖ When the machine is connected to the computer using the interface cable

The following shows how to check the print port when the Data In indicator does not light up or blink. Check if the print port setting is correct. For USB port connection, the USB port must be set. Windows 98SE / Me

A Click the [Start] button, point to [Settings], and then click [Printers].

B Click the icon of the machine. On the [File] menu, click [Properties].

C Click the [Details] tab.

D In the [Print to the following port:] list, confirm the correct port is selected.

Windows 2000

A Click the [Start] button, point to [Settings], and then click [Printers].

B Click the icon of the machine. On the [File] menu, click [Properties].

C Click the [Ports] tab.

D In the [Print to the following port(s)] list, confirm the correct port is selected.

Windows XP Professional or Windows Server 2003

A Click the [Start] button, and then click [Printers and Faxes].

B Click the icon of the machine. On the [File] menu, click [Properties].

C Click the [Ports] tab.

D In the [Print to the following port(s)] list, confirm the correct port is selected.

Windows XP Home Edition

A Click the [Start] button, and then click [Control Panel].

B Click [Printers and Other Hardware].

C Click [Printers and Faxes].

D Click the icon of the machine. On the [File] menu, click [Properties].

E Click the [Ports] tab.

F In the [Print to the following port(s)] list, confirm the correct port is selected.

Page 78

Troubleshooting When Using the DDST Unit

The Scanner Function

When Scanning Is Not Done As Expected

This section describes causes and remedies when scan results are not as expected.

Problem Cause Solution

No image results from scanning.

The image is distorted or out of position.

The scanned image is dirty.

The scanned image is upside down.

The original was placed with the front and back reversed.

The original was moved during scanning.

The original was not pressed flat against the exposure glass.

The exposure glass, exposure glass cover or ARDF is dirty.

The original was placed upside down.

Do not move the original during scanning.

Make sure that the original is pressed flat against the exposure glass.

Clean these parts. See p.99 “Maintaining Your Machine”.

Place the original in the correct orientation. See “Placing Originals”, Copy Reference.

Page 82

Troubleshooting When Using the DDST Unit

When a Message Is Displayed on the Client Computer

This section describes likely causes of and possible solutions for the main error messages displayed on the client computer when using the TWAIN driver.

Note

❒ If an error message that is not included in this section appears, turn off the

main power switch of the machine, and then turn it on again. If the message reappears after scanning is performed again, make a note of the message and the error number (if it is listed in the table), and contact your service representative. For details about how to turn off the main power switch, see “Turning Off the Main Power”, About This Machine.

Message Cause Solution

Clear Misfeed(s) in ADF.

Insufficient memory. Close all other applications, then restart scanning.

Insufficient memory. Reduce the scanning area.

Scanning has been aborted.

A paper misfeed has occurred inside the ARDF.

Memory is insufficient. • Close all the unnecessary ap-

Scanner memory is insufficient. • Reset the scan size.

When a paper misfeed occurs in the machine during printing, scanning cannot be performed.

• The machine's power switch is turned off.

• The machine is not connected to the network correctly.

Remove jammed originals, and place them again.

Check whether the originals are suitable to be scanned by the machine.

plications running on the client computer.

• Uninstall the TWAIN Driver, restart the computer, and then reinstall the TWAIN Driver.

• Lower the resolution.

After the misfed paper has been removed, proceed with scanning.

• Check the machine's power switch is turned on.

• Check the machine is connected to the network correctly.

No response from the scanner.

Scanner is not available. Check the scanner connection status.

• The machine is not connected to the network correctly.

• The network is crowded.

• The machine's power switch is turned off.

• The machine is not connected to the network correctly.

• Check the machine is connected to the network correctly.

• Wait for a while, and then try to reconnect.

• Check the machine's power switch is turned on.

• Check the machine is connected to the network correctly.

• Disable any firewalls that are running on the client computer.

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7. Adding Paper and

Replacing Toner

This chapter describes troubleshooting procedures that are applicable to all the machine's functions.

Loading Paper

This section describes what to do when paper runs out and needs reloading.

CAUTION:

• When loading paper, take care not to trap or injure your fingers.

Note

❒ Fan the paper before loading.

❒ Straighten curled or warped paper before loading.

❒ For paper types and sizes, see “Recommended Paper Sizes and Types”,

About This Machine.

❒ To load paper in the bypass tray, see “Copying from the Bypass Tray”, Copy

Reference.

Reference

For details about paper sizes and types, see “Recommended Paper Sizes and Types”, About This Machine.

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Adding Paper and Replacing Toner

Loading Paper into the Paper Trays

This procedure explains how to load paper into the paper trays.

A Pull the paper tray out slowly until it stops. B Press the metal plate down until it clicks, and then square the paper and

load it in the tray.

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Check that the top of the stack is not higher than the limit mark inside the tray.

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C Push the paper tray in until it stops.

Note

❒ The illustration above shows Tray 1.

❒ When using the optional paper tray unit (Tray 2), load paper flush against

the right side of the tray. Space between the paper and the tray's sides can cause misfeeds.

Reference

p.80 “Changing the Paper Size”

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Loading Paper

Orientation-Fixed Paper or Two-Sided Paper

This section describes loading paper that has a specified orientation and printing side (such as letterhead paper).

Orientation-fixed (top to bottom) or two-sided paper (for example, letterhead paper, prepunched paper, or copied paper) might not print correctly, depending on how the originals and paper are placed. Select [On] in [Letterhead Setting] under [Copier Features], and then place the original and paper as shown below. See “Copier Features”, General Settings Guide.

When printing with the printer function, placing orientation is the same.

❖ Original Orientation

Exposure glass ARDF

When copying in this orientation using the duplex function, select [Always Specify] in [Orientation] under [Copier Features] (User Tools). Place originals, and then select as the original orientation.

When copying in this orientation using the duplex function, and loaded paper orientation is L, place originals as shown below:

Under [Copier Features], if [Orientation] is set to [Always Specify], load paper in

orientation.

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Adding Paper and Replacing Toner

❖ Loaded paper orientation

• For machine with copier function only

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•For MFP

Loading Paper

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Note

❒ In [Tray Paper Settings] under [System Settings], specify [Letterhead] for “Paper

Type” of the paper tray you want to use. This setting is only available when the printer/scanner and fax units are installed. See “Tray Paper Settings”, General Settings Guide.

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Adding Paper and Replacing Toner

Changing the Paper Size

This section describes how to change paper sizes.

Procedures for changing the paper size differ depending on the paper tray (Tray 1 or the optional paper tray unit). Make sure you are following the appropriate procedure before you begin.

Note

❒ Fan the paper before loading.

❒ Straighten curled or warped paper before loading.

Reference

For details about paper sizes and types, see “Tray Paper Settings”, General Settings Guide.

Changing the Paper Size in the Paper Tray (Tray 1)

Use the following procedure when changing a paper size in the paper tray.

A Make sure the paper tray is not in use.

B Pull the paper tray out slowly until it stops. C Remove any remaining copy paper. D While pinching the release levers, pull the end fence off from the tray.

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To load A4L size paper: place the end fence in the corner pocket on the left.

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Changing the Paper Size

E While pressing the release lever, slide the side fences outward.

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F Push the metal plate down.

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G Square the paper and place it in the tray.

Be sure to set the paper under the roller.

Do not stack paper over the limit mark.

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Adding Paper and Replacing Toner

H While pressing the release lever, push in the side fences until they are flush

against the paper's edges.

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I While pinching the release levers, set the end fence to the new paper size.

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J Push the paper tray in until it stops.

Note

❒ When setting small quantities of copy paper, be careful not to squeeze in

the side fence too much. Paper might not feed in properly if the side fences are too tight against the paper's edges.

❒ Be sure to set the correct size, otherwise a paper jam might occur.

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Changing the Paper Size

Changing a Paper Size in the Optional Paper Tray Unit (Tray 2)

This section describes how to change the size of paper loaded in the optional paper tray unit.

A Make sure the paper tray is not in use. B Pull the paper tray out slowly until it stops. C Remove any remaining copy paper. D While pinching the release levers, slide the end fence outward.

To load 8 tray and place it in the corner pocket on the left.

/4"×14"L or 81/2"×14"L size paper: pull the end fence out of the

E While pressing the release lever, slide the side fence outward.

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Adding Paper and Replacing Toner

F Push the metal plate down, and then square the paper and place it in the

tray.

Do not stack paper over the limit mark.

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G While pressing the release levers, push in the side and end fences until they

are flush against the paper's edges.

H Push the paper tray in until it stops.

Note

❒ When setting small quantities of copy paper, be careful not to squeeze in

the side fence too much. Paper might not feed in properly if the side fence is too tight against the paper's edge.

❒ Be sure to set the correct size, otherwise a paper jam might occur.

❒ Load paper so that the paper touches the right side of the tray. Otherwise

misfeeds might occur.

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Changing the Paper Size

Selecting the Paper Size with User Tools

This procedure explains how to select to a paper size with User Tools.

A Press the {User Tools/Counter} key.

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B Select [System Settings] using {U} or {T}, and then press the {OK} key.

C Select [Tray Paper Settings] using {U} or {T}, and then press the {OK} key.

D Select “Paper Size” for the paper tray of which paper size will be changed

using {U} or {T}, and then press the {OK} key.

E Select the paper size using the scroll keys, and then press the {OK} key.

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Adding Paper and Replacing Toner

F Press the {User Tools/Counter} key.

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Adding Toner

This section describes adding and storing toner.

WARNING:

• Do not incinerate used toner or toner containers. Toner dust might ignite when exposed to an open flame. Dispose of used toner containers in accordance with local regulations.

CAUTION:

• Keep toner (used or unused) and toner containers out of reach of children.

CAUTION:

• If toner or used toner is inhaled, gargle with plenty of water and move into a fresh air environment. Consult a doctor if necessary.

CAUTION:

• If toner or used toner gets into your eyes, flush immediately with large amounts of water. Consult a doctor if necessary.

CAUTION:

• If toner or used toner is swallowed, dilute by drinking a large amount of water. Consult a doctor if necessary.

CAUTION:

• Avoid getting toner on your clothes or skin when removing a paper jam or replacing toner. If your skin comes into contact with toner, wash the affected area thoroughly with soap and water.

• If toner gets on your clothing, wash with cold water. Hot water will set the toner into the fabric and may make removing the stain impossible.

Important

❒ Fault may occur if you use toner other than the recommended type.

❒ When adding toner, do not turn off the operation switch. If you do, settings

will be lost.

❒ Always add toner when the machine instructs you.

❒ When a message “

❒ Store the toner bottles in a cool, dry place free from direct sunlight.

❒ Store on a flat surface.

❒ Do not repeatedly install and remove toner bottles. This will result in toner

leakage.

❒ Do not shake the removed toner bottle. Remaining toner might scatter.

Add toner.” is shown on the display panel, replace the toner.

Note

❒ You can make about 50 copies even after the D Add Toner indicator begins

flashing, but replace toner early to prevent poor copy quality.

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Adding Paper and Replacing Toner

Replacing Toner

This section describes how to replace the toner bottle.

Removing Toner

Inserting Toner

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Important

❒ Do not shake the removed toner bottle. The remaining toner might scatter.

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Note

❒ Do not remove the black cap before shaking.

❒ Do not remove the inner cap.

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Adding Toner

Sending Fax Messages When Toner Has Run Out

When the machine has run out of toner, the indicator on the display lights. Note that even if there is no toner left, you can still send fax documents.

Important

❒ Communication is not possible if the number of communications executed af-

ter the toner has run out plus the number of communications not listed in the journal exceeds 100.

A Make sure that the machine is in facsimile mode. B Press [Exit], and then perform transmission operation.

The error message disappears.

Note

❒ The communication results report cannot be printed.

❒ If the fax screen does not appear in step

, press the {Facsimile} key.

Waste Toner

Waste toner cannot be re-used.

Take the bottle of waste toner to your sales representative or service representative for recycling. If you dispose of it on your own, treat it as general plastic waste.

Page 98

Adding Paper and Replacing Toner

Page 99

8. Clearing Misfeeds

This chapter describes what to do when paper or originals misfeed (become jammed inside the machine).

Removing Jammed Paper

WARNING:

• Connect the machine only to the power source described on the inside front cover of this manual. Connect the power cord directly into a wall outlet and do not use an extension cord.

• Do not damage, break or make any modifications to the power cord. Do not place heavy objects on it. Do not pull it hard nor bend it more than necessary. These actions could cause an electric shock or fire.

CAUTION:

• The fusing section of this machine might be very hot. Caution should be taken when removing misfed paper.

Important

❒ When clearing misfeeds, do not turn off the operation switch. If you do, your

copy settings are cleared.

❒ To prevent misfeeds, do not leave any torn scraps of paper inside the machine.

❒ If paper misfeeds occur frequently, contact your service representative.

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Clearing Misfeeds

Note

❒ More than one misfeed area may be indicated. If this is the case, check every

indicated area. Refer to the following charts: A, P, and Y.

❒ You can find stickers explaining how to remove misfed paper inside the right

cover and on the top of the ARDF cover.

❒ When the machine instructs you to reset originals, reset them in the feeding

position. The display will show you the number of originals to return.

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•When A is displayed

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Ricoh AFICIO MP 161SPF, AFICIO MP 161F, AFICIO MP 161 User Manual

Introduction

Important

Notes:

Caution:

Power Source

Manuals for This Machine

Manuals for Machines with Copier Function Only or with the DDST Unit

TABLE OF CONTENTS

How to Read This Manual

Symbols

Name of Major Item

Indicators

Panel Tone

When the Function Status Indicator Lights Up in Red

When You Have Problems Operating the Machine

When a Job Is Not Performed

When a Message Is Displayed

When You Cannot Make Clear Copies

When You Cannot Make Copies As Wanted

When Memory Is Full

Adjusting the Volume

When a Message Is Displayed

When You Cannot Send or Receive Fax Messages As Wanted

When Memory Is Full

When an Error Report Is Printed

Turning Off the Main Power / In the Event of Power Failure

When an Error Occurs Using Internet Fax

Error Mail Notification

Error Report (E-Mail)

Server-Generated Error E-mail

When a Message Is Displayed during Installation of the Printer Driver

Windows 95/98/Me, Windows 2000 or Windows NT 4.0

Windows XP Professional or Windows Server 2003

Windows XP Home Edition

When a Message Is Displayed

Status Messages

Alert Messages

Printing the Error Log

When You Cannot Print

Other Printing Problems

When Scanning Is Not Done As Expected

When You Cannot Send Scanned Files

When You Cannot Browse the Network to Send a Scanned File

When the TWAIN Driver Cannot Be Started

The Network Delivery Function Cannot Be Used

Operations Are Not Possible When Messages Appear

When a Message Is Displayed

When a Message Is Displayed on the Display Panel

When a Message Is Displayed on the Client Computer

The Printer Function

When a Message Is Displayed

When You Cannot Print

Other Printing Problems

The Scanner Function

When Scanning Is Not Done As Expected

When a Message Is Displayed on the Client Computer

Loading Paper

Loading Paper into the Paper Trays

Orientation-Fixed Paper or Two-Sided Paper

Changing the Paper Size

Changing the Paper Size in the Paper Tray (Tray 1)

Changing a Paper Size in the Optional Paper Tray Unit (Tray 2)

Selecting the Paper Size with User Tools

Adding Toner

Replacing Toner

Removing Toner

Inserting Toner

Sending Fax Messages When Toner Has Run Out

Waste Toner

8. Clearing Misfeeds

Removing Jammed Paper