Ricoh AFICIO MP 1350, AFICIO MP 9000, AFICIO MP 1100 User Manual

Operating Instructions

Troubleshooting

When the Machine Does Not Operate As wanted

Troubleshooting When Using the Copy Function

Troubleshooting When Using the Printer Function

Troubleshooting When Using the Scanner Function

Adding paper, Toner and Staples

Clearing Misfeeds

Remarks

Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the

Safety Information in "About This Machine" before using the machine.

Introduction

This manual contains detailed instructions and notes on the operation and use of this machine. For your safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy place for quick reference.

Do not copy or print any item for which reproduction is prohibited by law. Copying or printing the following items is generally prohibited by local law: bank notes, revenue stamps, bonds, stock certificates, bank drafts, checks, passports, driver's licenses. The preceding list is meant as a guide only and is not inclusive. We assume no responsibility for its

completeness or accuracy. If you have any questions concerning the legality of copying or printing certain items, consult with your legal advisor.

Important

Contents of this manual are subject to change without prior notice. In no event will the company be liable for direct, indirect, special, incidental, or consequential damages as a result of handling or operating the machine.

Notes:

Some illustrations in this manual might be slightly different from the machine. Depending on which country you are in, certain units may be optional. For details, please contact your

local dealer.

Caution:

Use of controls or adjustments or performance of procedures other than those specified in this manual might result in hazardous radiation exposure.

Two kinds of size notation are employed in this manual. With this machine refer to the metric version. For good copy quality, the supplier recommends that you use genuine toner from the supplier. The supplier shall not be responsible for any damage or expense that might result from the use of parts

other than genuine parts from the supplier with your office products.

Power Source

220-240 V, 50/60 Hz, 16 A or more. Please be sure to connect the power cord to a power source as shown above. For details about power

source, see p.112 “Power Connection”.

Trademarks

Microsoft

, Windows® and Windows NT® are registered trademarks of Microsoft Corporation in the

United States and/or other countries. TrueType is registered trademarks of Apple Computer, Inc.

PostScript

and Acrobat® are registered trademarks of Adobe Systems, Incorporated. PCL is a registered trademark of Hewlett-Packard Company. Bluetooth is a Trademark of the Bluetooth SIG, Inc. (Special Interest Group) and licensed to Ricoh

Company Limited. Other product names used herein are for identification purposes only and might be trademarks of their

respective companies. We disclaim any and all rights to those marks. The proper names of the Windows operating systems are as follows:

• The product name of Windows

95 is Microsoft® Windows 95.

• The product name of Windows® 98 is Microsoft® Windows 98.

• The product name of Windows

• The product names of Windows

Microsoft Microsoft Microsoft

• The product names of Windows® XP are as follows:

Microsoft Microsoft

• The product names of Windows ServerTM 2003 are as follows:

Microsoft Microsoft Microsoft

• The product names of Windows NT

Microsoft Microsoft

Windows® 2000 Advanced Server

Windows® 2000 Server

Windows® 2000 Professional

Windows® XP Professional

Windows® XP Home Edition

Windows ServerTM 2003 Standard Edition

Windows ServerTM 2003 Enterprise Edition

Windows ServerTM 2003 Web Edition

Windows NT® Server 4.0

Windows NT® Workstation 4.0

Me is Microsoft® Windows Millennium Edition (Windows Me).

2000 are as follows:

4.0 are as follows:

Manuals for This Machine

Refer to the manuals that are relevant to what you want to do with the machine.

❖ About This Machine

Be sure to read the Safety Information in this manual before using the machine. This manual provides an introduction to the functions of the machine. It also explains the control panel, preparation procedures for using the machine, how to enter text, and how to install the CD-ROMs provided.

❖ General Settings Guide

Explains User Tools settings, and Address Book procedures such as registering e-mail addresses, and user codes. Also refer to this manual for explanations on how to connect the machine.

❖ Trouble Shooting

Provides a guide to solving common problems, and explains how to replace paper, toner, staples, and other consumables.

❖ Security Reference

This manual is for administrators of the machine. It explains security functions that the administrators can use to protect data from being tampered, or prevent the machine from unauthorized use. Also refer to this manual for the procedures for registering administrators, as well as setting user and administrator authentication.

❖ Copy/ Document Server Reference

Explains Copier and Document Server functions and operations. Also refer to this manual for explanations on how to place originals.

❖ Printer Reference

Explains Printer functions and operations.

❖ Scanner Reference

Explains Scanner functions and operations.

❖ Network Guide

Explains how to configure and operate the machine in a network environment, and use the software provided. This manual covers all models, and includes descriptions of functions and settings that might not be available on this machine. Images, illustrations, and information about operating systems that are supported might also differ slightly from those of this machine.

❖ Other manuals

• Manuals for This Machine

•Safety Information

• Quick Reference Copy Guide

• Quick Reference Printer Guide

• Quick Reference Scanner Guide

• PostScript3 Supplement

•UNIX Supplement

• Manuals for DeskTopBinder Lite

• DeskTopBinder Lite Setup Guide

• DeskTopBinder Introduction Guide

•Auto Document Link Guide

Note

❒ Manuals provided are specific to machine types.

❒ Adobe Acrobat Reader/Adobe Reader must be installed in order to view the

manuals as PDF files.

❒ For “UNIX Supplement”, please visit our Web site or consult an authorized

dealer.

❒ “PostScript3 Supplement” and “UNIX Supplement” include descriptions of

functions and settings that might not be available on this machine.

Manuals for This Machine ......................................................................................i

How to Read This Manual .....................................................................................1

Symbols .....................................................................................................................1

Names of Major Options ............................................................................................2

1. When the Machine Does Not Operate As wanted

Indicators................................................................................................................3

Panel Tone..............................................................................................................4

Checking Machine Status and Settings...............................................................5

When an Indicator to the Right of a Function Key is Lit ....................................8

When You Have Problems Operating the Machine.............................................9

When a Job is Not Performed.............................................................................14

2. Troubleshooting When Using the Copy Function

When a Message Appears...................................................................................19

Display During Connect Copy ............................................................................25

If Connect Copy is Cancelled .............................................................................26

If You Cannot Exit from Connect Copy..............................................................27

When You Cannot Make Clear Copies ............................................................... 28

When You Cannot Make Copies As Wanted .....................................................30

When Memory is Full ...............................................................................................34

3. Troubleshooting When Using the Printer Function

When a Message Appears during Installation of the Printer Driver................35

Windows 95/98/Me...................................................................................................35

Windows 2000..........................................................................................................36

Windows XP, Windows Server 2003........................................................................36

Windows NT 4.0.......................................................................................................37

If USB Connection Fails ......................................................................................38

When a Message Appears...................................................................................39

Status Messages......................................................................................................39

Alert Messages ........................................................................................................40

Checking the Error Log ............................................................................................41

When You Cannot Print.......................................................................................42

Other Printing Problems .....................................................................................45

4. Troubleshooting When Using the Scanner Function

When Scanning is Not Done as Expected ......................................................... 51

When You Cannot Send Scanned Files.............................................................52

When Stored Files Cannot be Accessed .................................................................52

When You Cannot Browse the Network to Send a Scan file ...................................52

When the TWAIN Driver Cannot be Started ............................................................52

When Stored Files Cannot be Edited.......................................................................53

When the Network Delivery Function Cannot be Used ............................................53

Operations are not possible when messages appear ..............................................53

iii

When a Message is Displayed............................................................................54

When a Message is Displayed on the Control Panel...............................................54

When a Message is Displayed on the Client Computer...........................................61

5. Adding paper, Toner and Staples

Loading paper ......................................................................................................65

Loading paper into Tray 1 (Tandem Tray) ...............................................................65

Loading Paper into the A3/11” × 17” Tray Unit.........................................................67

Loading Paper into Tray 2 and 3..............................................................................68

Loading Paper into the Large Capacity Tray (LCT) .................................................69

Loading Paper into the Wide Large Capacity Tray (Wide LCT) ...............................70

Loading Paper into the Multi Bypass Tray (Tray 7).................................................. 71

Loading Paper in the Interposer...............................................................................72

Changing the Paper Size.....................................................................................75

Changing the Paper Size in Tray 2 and 3 ................................................................76

Changing the Paper Size in the Large Capacity Tray (Tray 4 and 5) ......................78

Changing the Paper Size in the Wide Large Capacity Tray .....................................81

Changing to a Size that is Not Automatically Detected............................................84

Pausing Copy When Using Finisher ..................................................................86

Adding Toner........................................................................................................87

Inserting Toner .........................................................................................................89

Used Toner ..............................................................................................................89

Adding Staples.....................................................................................................90

Finisher ....................................................................................................................90

Booklet Finisher (Saddle Stitch)...............................................................................91

6. Clearing Misfeeds

Removing Jammed Paper ...................................................................................93

Locating Jammed Paper ..........................................................................................94

Removing Jammed Paper........................................................................................96

When Z-folded paper is not properly aligned .........................................................105

Removing Jammed Staples ..............................................................................106

Finisher ..................................................................................................................106

Booklet Finisher (Saddle Stitch).............................................................................107

Removing Punch and Staple Waste.................................................................108

Finisher ..................................................................................................................108

7. Remarks

Where to Put Your Machine ..............................................................................109

Machine Environment ............................................................................................109

Moving....................................................................................................................111

Power Connection..................................................................................................112

Access to the Machine ...........................................................................................113

Maintaining Your Machine ................................................................................114

Cleaning the Exposure Glass.................................................................................114

Cleaning the Auto Document Feeder.....................................................................114

INDEX....................................................................................................... 115

How to Read This Manual

Symbols

This manual uses the following symbols:

Indicates important safety notes.

Ignoring these notes could result in serious injury or death. Be sure to read these notes. They can be found in the “Safety Information” section of About This Machine.

Indicates important safety notes.

Ignoring these notes could result in moderate or minor injury, or damage to the machine or to property. Be sure to read these notes. They can be found in the “Safety Information” section of About This Machine.

Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure to read these explanations.

Indicates supplementary explanations of the machine’s functions, and instructions on resolving user errors.

This symbol is located at the end of sections. It indicates where you can find further relevant information.

[ ]

Indicates the names of keys that appear on the machine’s display panel.

{ }

Indicates the names of keys on the machine’s control panel.

Names of Major Options

Major options of this machine are referred to as follows in this manual:

• Auto Document Feeder → ADF

• Finisher SR5000 → Finisher

• Booklet Finisher BK5000 → Booklet Finisher

1. When the Machine Does Not Operate As wanted

This chapter explains basic troubleshooting procedures that are applicable to all functions of this machine.

Indicators

This section explains Indicators displayed when the machine requires the user to remove misfed paper, add paper, or other perform other procedures.

x: Misfeed indicator Appears when a misfeed occurs.

See p.93 “Removing Jammed Paper”.

B: Add Paper indicator Appears when paper-out condition occurs.

See p.65 “Loading paper”.

D: Add Toner indicator Appears when toner runs out.

See p.87 “Adding Toner”.

d: Add Staple indicator Appears when staples run out.

See p.106 “Removing Jammed Staples”.

y: Empty Hole Punch Receptacle indicator

F: Empty Waste Staple Receptacle indicator

Appears when the hole punch receptacle is full.

See p.108 “Removing Punch and Staple Waste”

Appears when the waste staple receptacle is full.

See p.108 “Removing Punch and Staple Waste”

When the Machine Does Not Operate As wanted

Panel Tone

The following table explains the meaning of the various beep patterns that the machine produces to alert users about left originals and other machine conditions.

Beep pattern Meaning Cause

Two long beeps. Machine has warmed up. After cooling or being switched on, the

machine has fully warmed up and is ready for use.

Single short beep. Panel/screen input ac-

cepted.

Single long beep. Job completed. A Copier/Document Server Features

Four long beeps. Soft alert. The screen is changing back to the ini-

Four long beeps repeated five times.

Five short beeps repeated five time.

Soft alert. An original has been left on the expo-

Strong alert. Machine requires user attention. Paper

A control panel or screen key was pressed. Single short beeps are produced only when valid keys are pressed.

job has finished.

tial screen after the machine came out of energy-saving mode or was reset.

sure glass.

might have jammed or toner might need replenishing.

Note

❒ Users cannot mute the machine's beep alerts. When the machine beeps to alert

users of a paper jam or toner request, if the machine's covers are opened and closed repeatedly within a short space of time, the beep alert might continue, even after normal status has resumed.

Reference

For details about enabling or disabling beep alerts, see “The System Settings”, General Settings Guide.

Checking Machine Status and Settings

You can check the machine's system status.

❖ Maintenance Info

You can check the following items under [Maintenance Info]:

• [Remaining Toner]

Displays the amount of remaining toner.

• [No Staples]

Displays the amount of remaining staples.

• [Punch Receptacle Full]

Displays whether the hole punch receptacle is full.

• [Waste Staple Receptcl Full]

Displays whether the waste staple receptacle is full.

• [Paper Tray]

Displays the paper type and size loaded in the paper tray.

• [Output Tray Full]

Displays whether the output tray is overloaded.

• [Original Misfeed]

Displays state of and solutions for original misfeeds.

• [Paper Misfeed]

Displays state of and solutions for paper jams.

• [Cover Open]

Indicates whether front cover, duplex unit, etc, is open.

❖ Data Storage

You can check the following items under [Data Storage]:

• [HDD Remaining Memory]

Displays the amount of available hard disk drive memory.

• [HDD File(s)]

Displays the total number of jobs stored in the hard disk drive.

• [Print Job(s)]

Displays the number of jobs for Hold print/Saved print/Locked print/Sample print.

• [Memory Erase Status]

Displays the state of the memory data.

When the Machine Does Not Operate As wanted

❖ Machine Address Info

You can check the following items under [Machine Address Info]:

• [Machine IPv4 Address]

Displays the machine's IPv4 address.

• [Machine IPv6 Address]

Displays the machine's IPv6 address.

❖ Enquiry

You can check the following items under [Enquiry]:

• [Machine Repairs]

Displays the machine number and contact number that are required for service.

• [Sales Representative]

Displays the sales representative's telephone number.

• [Supply Order]

Displays the contact number for placing supply orders.

• [Supply Details]

Displays the name of toner, staples, etc, used on the machine.

A On the control panel, press [System Status] on the control panel.

B Press each tab and check the contents.

Checking Machine Status and Settings

C After checking the information, press [Exit]. The previous screen returns.

Note

❒ [Output Tray Full], [Original Misfeed], [Paper Misfeed], and [Cover Open] appear

only when these errors occur.

❒ For details about how to locate and remove misfeeds, see “Checking

Jammed Paper” or “Removing Jammed Paper”.

Reference

p.94 “Locating Jammed Paper”.

p.93 “Removing Jammed Paper”.

When the Machine Does Not Operate As wanted

When an Indicator to the Right of a Function Key is Lit

When an indicator to the right of a function key lights up, press the corresponding function key. Then, follow the instructions displayed on the control panel.

Problem Cause Solution

Documents and reports do not print out.

An error has occurred. The function whose indi-

The machine is unable to connect to the network.

The paper output tray is full.

There is no copy paper left.

cator is lit is defective.

A network error has occurred.

Remove the paper from the tray.

Add more paper. See p.65 “Loading paper”.

Record the code number shown in the display and contact your service representative. See “When a Message displayed” of each chapter.

You can use other functions normally.

• Check the displayed message and take an appropriate action. See “When a Message displayed” of each chapter.

• Check that the machine is correctly connected to the network, and that the machine is correctly set. See “Network Settings”, General Settings Guide.

• Contact the administrator.

• When the function key is still lit, even if you take the measures above, contact your service representative.

Note

❒ If an error occurs in the function you are using, check the message that ap-

pears on the control panel, and then refer to “When a Message is Displayed” for the relevant function.

Reference

p.19 “Troubleshooting When Using the Copy Function”.

p.35 “Troubleshooting When Using the Printer Function”.

p.51 “Troubleshooting When Using the Scanner Function”.

When You Have Problems Operating the Machine

The following chart gives explanations of common problems and messages.

If other messages appear, follow the instructions displayed.

Important

❒ Check the contact address and Serial No. of Machine shown in the call service

message, and then contact your service representative.

Problem Cause Solution

“

Please wait.”

appears.

Please wait.”

“

appears.

Although the copier screen appears when the machine is turned on using the main power switch, it cannot be switched to another screen by pressing the

{

Printer} or {Scanner} key.

The machine has just been turned on and the User Tools screen is displayed, but the User Tools menu has items missing.

This message appears when you turn on the operation switch.

This message appears when you change the toner bottle.

Functions other than the copier function are not yet ready.

Functions other than the copier function are not yet ready. Time required varies by function. Functions appear in the User Tools menu when they become ready for use.

Wait for the machine to get ready.

Wait a little longer.

The display is off. The machine is in Energy

Saver mode.

The display is off. The operation switch is

turned off.

Nothing happens when the operation switch is turned on.

Memory is full.

“

Do you want to store scanned file?

” appears.

The main power switch is turned off.

The scanned originals exceed the number of sheets/pages that can be stored in the hard disk.

Press the {Energy Saver} key to cancel Energy Saver Mode. mode.

Turn on the operation switch.

Turn on the main power switch.

•Press [Store File] to store pages that have been scanned. Delete unnecessary files with [Delete File].

•Press [No] if you are not storing pag- es that have been scanned. Delete unnecessary files with [Delete File].

When the Machine Does Not Operate As wanted

Problem Cause Solution

The main power indicator continues blinking and does not turn off when pressed.

Self checking...”

“ appears.

Original images are printed on the reverse side of the paper.

Misfeeds occur frequently. The tray's side fences

This occurs in the following cases:

•ADF is open.

• The machine is communicating with external equipment.

• The hard disk is active.

The machine is performing image adjustment operations.

You may have loaded the paper incorrectly.

may not be locked.

Close ADF, and check if the machine is communicating with a computer.

The machine may perform periodic maintenance during operations. The frequency and duration of maintenance depends on the humidity, temperature, and printing factors such as number of prints, paper size, and paper type. Wait for the machine to get ready.

Load paper correctly. Place paper in the paper tray with the print side up. Load paper into the bypass tray with the print side down. See p.74 “OrientationFixed Paper or Two-Sided Paper”.

• Remove the paper. See p.93 “Removing Jammed Paper”.

• Check the side fences are locked. See p.75 “Changing the Paper Size”.

Misfeeds occur frequently. The tray's end fence may

not be set properly.

Misfeeds occur frequently. Paper of undetectable

size has been loaded.

Misfeeds occur frequently. There is a foreign object

on the finisher tray.

Misfeeds occur frequently. The staple cartridge is not

set correctly.

• Remove the paper. See p.93 “Removing Jammed Paper”.

• Check the end fence is set properly. See p.75 “Changing the Paper Size”.

• Remove the paper. See p.93 “Removing Jammed Paper”.

• When loading the paper of undetectable size, specify the paper size in “Tray Paper Size”. See “Paper Size: Tray 1-7”, General Settings Guide and “Copy Paper”, About This Machine.

• Remove the paper. See p.93 “Removing Jammed Paper”.

• Do not place anything on the finisher tray. It may cause a paper jam.

The Booklet Finisher requires the saddle stitch stapler cartridge also. See p.90 “Adding Staples”.

When You Have Problems Operating the Machine

Problem Cause Solution

An error message remains, even if misfed paper is removed.

Cannot print in duplex mode.

The user code entry screen is displayed.

The Authentication screen appears.

You do not have

“

the privileges to use this function.

is displayed.

• When a misfeed message appears, it remains until you open and close the cover as required.

• Paper is still jammed in the tray.

[1 Sided Copy] is selected for Paper Type: Tray 1-7.

You cannot select duplex printing if the paper type is set to [OHP], [Tab Stock], [Translucent] or [Label Pa- per].

Users are restricted by user management.

Basic Authentication, Windows Authentication, LDAP Authentication or Integration Server Authentication is set.

The use of the function is restricted to authenticated users only.

”

Clear misfed paper, and then open and close the front cover. see p.93 “Clearing Misfeeds”.

Select [2 Sided Copy] for Paper Type: Tray 1-7 See “Paper Size: Tray 1-7”, General Settings Guide.

Select a paper type that allows duplex printing. See “Paper Size: Tray 1-7”, General Settings Guide.

Enter the user code (up to eight digits), and then press {q}.

Enter your login user name and user password. See “When the Authentication Screen is Displayed”, About This Machine.

Contact the administrator.

You do not have

“

the privileges to use this function.

continues to be displayed even though you have entered a valid user code.

Authentication failed. The entered login user

Authentication failed. The machine cannot per-

The selected file(s) contained file(s) without access privileges. Only file(s) with access privileges will be deleted.

This user code is not allowed to use the function selected.

”

name or login password is not correct.

form authentication.

You have tried to delete files without the authority to do so.

Press the {Energy Saver} key. Confirm that the display goes off, and then press

{

Energy Saver} key again. The display

the will return to the user code entry display. When printing under the copier or

{

printer function, press the key only after printing has finished.

Inquire the user administrator for the correct login user name and login password.

Contact the administrator.

Files can be deleted by the person who created the file. To delete a file which you are not authorized to delete, contact the person who created the file.

Energy Saver}

When the Machine Does Not Operate As wanted

❖ Document Server

Problem Cause Solution

“

Exceeded max. number of pages per file. Do you want to store the scanned pages as 1 file?

You forgot your password.

You cannot find out what is stored in a file.

” appears.

The number of scanned pages exceeds the capacity per file of the Document Server.

You cannot access a protected file without entering the password.

You may not be able to ascertain the contents of a file simply from the file name.

To store scanned pages as a file, press [Store File]. Scanned data is stored as a file in the Document Server. If you do not want to store scanned pages, press [No]. Scanned data is deleted.

Contact the administrator.

To delete the files stored in the document server, select [Delete All Files in Doc- ument Server]. As this will permanently delete every single file, make sure the document server does not contain any files you want to keep. See “Delete All Files in Document Server”, General Settings Guide.

You can switch the Select File screen between [List] and [Thumbnail] display to check the contents of the file. In list display, the file name, date and time of storage, and user name are shown. In thumbnail display, an image of the stored file appears. You can enlarge the image by pressing [Preview]. Use the Select File screen to check information other than the file name. See “Checking the Details of a Stored Document”, Copy/Document Server Reference.

Memory frequently becomes full.

The document server memory is full.

Delete unnecessary files. On the file selection display, select unnecessary files, and then press [Delete File]. If this does not increase available memory, do the following.

• Switch to the scanner screen, and then delete unnecessary files stored under the scanner function.

• Switch to the printer screen, and then delete unnecessary files stored under Sample Print, Locked Print, Hold Print, or Stored Print.

When You Have Problems Operating the Machine

Problem Cause Solution

You want to check print quality before making a large print run.

Original is being

“

scanned by another function. Please wait.

” appears.

You can print a single copy without specifying the setting again.

Copier or Scanner function is in use.

Check print quality by printing out only the first set using the {Sample Copy} key.

To cancel a job in progress, first press

[Exit], and then press the {Copy} key or {Scanner} key. Next, press the {Stop}

key. When the message “

The Stop

key was pressed. Stop cop-

” press [Stop].

Cannot display

“

preview of this page.

you can not check the thumb nail image.

” appears, and

The image data may have been corrupted.

ying?

Pressing [Exit] displays the preview screen without a thumbnail.

Note

❒ If you cannot make copies as you want because of paper type, paper size, or

paper capacity problems, use recommended paper. See “Copy Paper”, About This Machine.

❒ Using curled paper often causes misfeeds, soiled paper edges, or slipped po-

sitions while performing staple or stack printing. When using curled paper, take the stiffness out of the paper with your hands to straighten out the curl, or load the paper up side down. Also, to prevent paper from curling, lay paper on a flat surface, and do not lean it against the wall.

When the Machine Does Not Operate As wanted

When a Job is Not Performed

If you cannot execute a function, it may be that the machine is being held up by another function.

If you cannot execute a function, terminate any other functions currently active, and then try executing the function again. In certain cases, you can carry out another job (copier, document server, printer, scanner) without canceling the current job being performed. Performing multiple functions simultaneously like this is called “Multi-accessing”.

Combination Chart

❖ Function Compatibility

The chart shows Function Compatibility when print priority is set to “Interleave”. See “Print Priority”, General Settings Guide.

: Simultaneous operations are possible.

: Operation is enabled when the relevant function key is pressed and re-

mote switching (of the scanner/external extension) is done.

: Operation is enabled when the {Interrupt} key is pressed to interrupt the

preceding operation.

→ : Operation is performed automatically once the preceding operation ends. × : The operation must be started once the preceding operation ends. (Simul-

taneous operations are not possible.)

When a Job is Not Performed

Mode after you select Copy

Mode before you select

Copy Operations

for Copying

Operations for Copying

Stapling

Sort

×××

Printer

Interrupt Copying

Operations for Copying

Copying

Stapling

Scanner

Operations for Scanning

Data Reception

Printing

Scanning

TWAIN

Document Server

Scanning

Operations for Document Server

Scanning a Document to Store in Document Server

Printing from Document Server

DeskTopBinder

Printing from Document Server

Web Document Server

Printing

→

Interrupt Copying

Stapling

Sort

Operations for Copying

→

×× ×××

→

Copying ×× →→ ×××→→

Printer Data Reception →→→

Printing →→

Stapling →

Scanner Operations

→→

××

for scanning

Scanning

*2 *2

×××

TWAIN Scanning ЧЧЧЧЧ ЧЧЧЧЧ

*3 *3 *3

When the Machine Does Not Operate As wanted

Mode after you select Copy

Mode before you select

Document Server

Operations for Document Server

Operations for Copying

Stapling

Sort

Printer

Interrupt Copying

Operations for Copying

Copying

Stapling

Scanner

Operations for Scanning

Data Reception

Printing

Scanning

TWAIN

Document Server

Scanning

Operations for Document Server

×××

Scanning a Document to Store in Document Server

Printing from Document Server

DeskTopBinder

Printing from Document Server

Web Document Server

Printing

Scanning a Document to Store in Document Server

Printing from Document Server

DeskTopBinder

Web Document Server

Simultaneous operations are only possible after the preceding job documents are all scanned and [New Job] key appears.

You can scan a document after the preceding job documents are all scanned.

During stapling, printing automatically starts after the current job.

Stapling is not available.

Simultaneous operation become possible after you press [New Job] key.

Printing from Document Server

Printing ×

××

××××

*5 *5 *5

When a Job is Not Performed

Note

❒ Stapling cannot be used at the same time for multiple functions.

❒ If the machine is capable of executing multiple functions simultaneously,

specify which function should have priority in “Print Priority”. This setting is factory-preset to “Display Mode”. For setting of Printing Priority Function, see “Print Priority”, General Settings Guide.

❒ When Finisher or Booklet Finisher is installed on the machine, you can specify

the output tray where documents are delivered. See “Output tray settings”, General Settings Guide.

❒ Operation speed might be reduced if you scan originals while a print job is in

progress.

When the Machine Does Not Operate As wanted

2. Troubleshooting When Using the Copy Function

This chapter explains likely causes of and possible solutions for copier function problems.

When a Message Appears

This section explains the machine's main messages. If other messages appear, follow the instructions they contain.

Important

❒ For messages that are not listed here, see p.9 “When You Have Problems Op-

erating the Machine”.

Message Cause Solution

Cannot detect original size.

Check original orientation.

Check paper size.

Rotate Sort is not available with this paper size.

Improper original is placed.

Original is not placed. Place your originals.

Original is not placed in a proper orientation.

Improper paper size is set.

A size of paper for which Rotate Sort is not available is selected.

Select paper manually, not in Auto Paper Select mode, and do not use Auto Reduce/Enlarge function. See “Sizes difficult to detect”, Copy/Document Server Reference.

Place the original on the exposure glass. See “Placing Originals on the Exposure Glass” and “Sizes difficult to detect”, Copy/Document Server Reference.

Change the orientation of the original.

If you press the {Start} key, copy will start onto the selected paper.

Select the proper paper size. See “Sort”, Copy/Document Server Reference.

Troubleshooting When Using the Copy Function

Message Cause Solution

Cannot punch this paper size.

The Punch function cannot be used with paper size selected.

The following paper sizes are available for Punch mode:

•2 holes:

A3L, B4L, A4KL, B5KL, A5KL, B6L, A6L, 12”×18”L,

11”×17”L, Legal(8

ter(8

/2”×11”)KL, Half Letter

/2”×81/2”)KL, Executive

/4”×101/2”)KL, F/GL

(7 (8”×13”)L, Foolscap (8

Folio (8

/4”×13”)L, 11”×15”L,

/2”×14”)L, Let-

/2”×13”)L,

11”×14”L, 10”×15”L, 10”×14”L,

/4”×14”L, 8”×10”L, 8KL,

8 16KKL. Select one of these sizes.

•3 holes:

A3L, B4L, A4K, B5K, 12”×18”L, 11”×17”L, Letter(8

ecutive (7

/4”×101/2”)K,

/2”×11”)K, Ex-

11”×15”L, 11”×14”L, 8KL, 16KK. Select one of these sizes.

•4 holes: Metric version: A3L, B4L, A4K, B5K, 12”×18”L,

11”×17”L, Letter(8

ecutive (7

/4”×101/2”)K, 11”×15”L,

/2”×11”)K, Ex-

11”×14”L, 10”×15”L, 10”×14”L, 8KL, 16KK. Select one of these sizes.

Narrow 2 × 2 version: A3L, B4L, A4KL, B5KL, A5KL, B6L, 12”×18”L,

11”×17”L, Legal(8

/2”×11”)KL, Half Letter

ter(8

/2”×81/2”)KL, Executive

/4”×101/2”)KL, F/GL

(7 (8”×13”)L, Foolscap (8 Folio (8

/4”×13”)L, 11”×15”L,

/2”×14”)L, Let-

/2”×13”)L,

11”×14”L, 10”×15”L, 10”×14”L, 8KL, 16KKL. Select one of these sizes.

Stapling capacity exceeded.

Cannot staple paper of this size.

The number of sheets per set is over the staple capacity.

The Staple function cannot be used with paper size selected.

Check the stapler capacity. See “Supplementary Informations”, Copy/Document Server Reference.

Select a paper size that can be used in Staple mode. See “Supplementary Informations”, Copy/Document Server Reference.

When a Message Appears

Message Cause Solution

Duplex is not available with this paper size.

Maximum number of sets is nn.

(A figure is placed at n.)

File being stored exceeded max. number of pages per file. Copying will be stopped.

Magazine or Booklet mode is not available due to mixed image mode.

A paper size not available in Duplex mode has been selected.

The number of copies exceeds the maximum copy quantity.

The scanned originals have too many pages to store as one document.

You selected the Magazine or Booklet function for originals scanned using different functions, such as copy and printer.

The following paper sizes are available for Duplex mode: A3L, B4L, A4KL, B5KL, A5KL, B6L, A6L, 12”×18”L, 11”×17”L, Legal

/2”×11”)L, Letter (81/2”×11”)KL,

(8 Half Letter (5 tive (7

(8”×13”)L, Foolscap (8”×13”)L, Folio

/4”×13”)L, 11”×15”L, 11”×14”L,

(8 10”×14”L, 8

8KL, 16KKL. Select one of these sizes.

You can change the maximum copy quantity. See “Max. Number of Sets”, General Settings Guide.

Press [Exit], and then store again with an appropriate number of pages.

Make sure originals for the Magazine or Booklet function are scanned using the same function.

/2”×81/2”)KL, Execu-

/4”×101/2”)KL, F/GL

/4”×14”L, 8”×10”L,

Orig. is being scanned by another function. Please wait.

You do not have the privileges to use this function.

Document Server or Scanner function is in use.

This user code is not allowed to use the function selected.

To cancel the job in process, press [Exit], and then press the {Document Server} or {Scanner} key. Next, press the {Stop} key. When the message “

The Clear / Stop key was pressed. Are you sure you want to stop scanning?

Contact the administrator.

If the message continues to be displayed and you cannot switch the screen, press the {Energy Saver} key. Confirm that the display goes off, and then press the {Energy Saver} key again. The display will return to the user code entry display. When printing under the copier or printer function, press {Energy Saver} only after printing has finished.

” appears, press [Cancel].

Troubleshooting When Using the Copy Function

Message Cause Solution

Authentication has failed.

The selected file(s) contained file(s) without access privileges. Only file(s) with access privileges will be deleted.

Please wait.

The entered login user name or login password is not correct.

The machine cannot perform authentication.

You have tried to delete files without the authority to do so.

The destination list is being updated from the network using SmartDeviceMonitor for Admin. Depending on the number of destinations to be updated, there may be some delay before you can resume operation. Operations are not possible while this message is displayed.

Inquire the user administrator for the correct login user name and login password.

Contact the administrator.

Files can be deleted by the person who created the file. To delete a file which you are not authorized to delete, contact the person who created the file.

Wait until the message disappears. Do not switch off the power while this message is displayed.

It will be necessary to start over and reload the tab stock to the trays.

A misfeed occurred when unneeded tab stock was ejected.

Remove the jammed sheet.

If cycle printing is specified for tab stock sheets, both needed and unneeded tab stock is ejected when copying restarts. Reload the tab stock trays before the new print cycle begins.

After resetting the tab stock pages, press [Exit]. To resume printing, press the {Start} key.

❖ Connect Copy

Message Cause Solution

When a Message Appears

Cannot connect to the sub-machine. Check the status of the sub-machine.

Cannot print from the sub-machine. Check the status of the sub-machine.

Sub-machine is in Interrupt mode.

Sub-machine does not have the same paper setting(s).

The Cover Sheet setting(s) of the sub-machine is different from the main machine

•The L indicator is lit.

• The hard disk of the sub-machine is malfunctioning.

A paper misfeed has occurred on the sub-machine, or toner or other supplies need to be replenished.

The sub-machine's User Tools menu is open.

The sub-machine is in Interrupt mode.

Paper type or tray settings on the two machines do not match.

Cover settings on the two machines do not match.

Press [Exit] on the main machine and follow the instructions on the display.

Follow the instructions displayed. For details, see p.87 “Adding Toner”, p.93 “Removing Jammed Paper”, p.106 “Removing Jammed Staples”.

If the sub-machine's display indicates that a cover is open, follow the instructions displayed.

Press the {User Tools} key to close the User Tools menu.

Press the {Interrupt} key on the sub-machine to cancel Interrupt mode.

Make the same settings on both machines.

The Slip Sheet setting(s) of the sub-machine is different from the main machine.

The Designation Sheet setting(s) of sub-machine is different from main machine.

Sub-machine paper settings must be the same to use this tray.

No stamp data in the sub-machine.

Slip Sheet settings on the two machines do not match.

Designation Sheet settings on the two machines do not match.

Paper tray settings on the two machines do not match.

Stamp data on the sub-machine has been deleted.

Make the same settings on both machines.

Reprogram the stamp on the sub-machine.

Troubleshooting When Using the Copy Function

Message Cause Solution

Cannot print from the sub-machine. Sub-machine will be disconnected.

Z-fold is available only when Sort mode is selected in Connect Copy.

The sub-machine has stopped due to power failure or communication error.

Sort has not been selected with Z-fold.

Continue copying using the main machine.

Select the Sort function.

Reference

p.9 “When You Have Problems Operating the Machine”

+ 94 hidden pages

Ricoh AFICIO MP 1350, AFICIO MP 9000, AFICIO MP 1100 User Manual

Introduction

Important

Power Source

Trademarks

Manuals for This Machine

TABLE OF CONTENTS

How to Read This Manual

Symbols

Names of Major Options

Indicators

Panel Tone

Checking Machine Status and Settings

When an Indicator to the Right of a Function Key is Lit

When You Have Problems Operating the Machine

When a Job is Not Performed

When a Message Appears