Ricoh 8060 User Manual
Operating Instructions
Troubleshooting
When the Machine Does Not Operate As Wanted
1
Troubleshooting When Using the Copy/Document Server Function
2
Troubleshooting When Using the Facsimile Function
3
Troubleshooting When Using the Printer Function
4
Troubleshooting When Using the Scanner Function
5
Adding Paper, Toner and Staples
6
Clearing Misfeeds
7
Remarks
8
Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the
Safety Information in "About This Machine" before using the machine.
Introduction
This manual contains detailed instructions and notes on the operation and use of this machine. For your
safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy
place for quick reference.
Important
Contents of this manual are subject to change without prior notice. In no event will the company be liable for direct, indirect, special, incidental, or consequential damages as a result of handling or operating the machine.
Notes:
Some illustrations in this manual might be slightly different from the machine.
Certain options might not be available in some countries. For details, please contact your local dealer.
Depending on which country you are in, certain units may be optional. For details, please contact your
local dealer.
Caution:
Use of controls or adjustments or performance of procedures other than those specified in this manual
might result in hazardous radiation exposure.
Two kinds of size notation are employed in this manual. With this machine refer to the inch version.
For good copy quality, the supplier recommends that you use genuine toner from the supplier.
The supplier shall not be responsible for any damage or expense that might result from the use of parts
other than genuine parts from the supplier with your office products.
Power Source
120 V, 60 Hz, 20 A or more.
Please be sure to connect the power cord to a power source as shown above. For details about power
source, see p.127 “Power Connection”.
Manuals for This Machine
Refer to the manuals that are relevant to what you want to do with the machine.
Important
❒ Media differ according to manual.
❒ The printed and electronic versions of a manual have the same contents.
❒ Adobe Acrobat Reader/Adobe Reader must be installed in order to view the
manuals as PDF files.
❒ Depending on which country you are in, there may also be html manuals. To
view these manuals, a Web browser must be installed.
❖ About This Machine
Be sure to read the Safety Information in this manual before using the machine.
This manual provides an introduction to the functions of the machine. It also
explains the control panel, preparation procedures for using the machine,
how to enter text, and how to install the CD-ROMs provided.
❖ Troubleshooting
Provides a guide to solving common problems, and explains how to replace
paper, toner, and other consumables.
❖ Copy/Document Server Reference
Explains Copier and Document Server functions and operations. Also refer to
this manual for explanations on how to place originals.
❖ Facsimile Reference
Explains Facsimile functions and operations.
❖ Printer Reference
Explains Printer functions and operations.
❖ Scanner Reference
Explains Scanner functions and operations.
❖ Network Guide
Explains how to configure and operate the machine in a network environment, and use the software provided.
This manual covers all models, and includes descriptions of functions and
settings that might not be available on this machine. Images, illustrations, and
information about operating systems that are supported might also differ
slightly from those of this machine.
❖ General Settings Guide
Explains User Tools settings, and Address Book procedures such as registering fax numbers, e-mail addresses, and user codes. Also refer to this manual
for explanations on how to connect the machine.
i
❖ Security Reference
This manual is for administrators of the machine. It explains security functions that you can use to prevent unauthorized use of the machine, data tampering, or information leakage. For enhanced security, we recommend that
you first make the following settings:
• Install the Device Certificate.
• Enable SSL (Secure Sockets Layer) Encryption.
• Change the user name and password of the administrator using Web Image Monitor.
For details, see “Setting Up the Machine”, Security Reference.
Be sure to read this manual when setting the enhanced security functions, or
user and administrator authentication.
❖ PostScript 3 Supplement
Explains how to set up and use PostScript 3.
❖ UNIX Supplement
For "UNIX Supplement", please visit our Web site or consult an authorized
dealer.
❖ Other manuals
• Manuals for DeskTopBinder Lite
• DeskTopBinder Lite Setup Guide
• DeskTopBinder Introduction Guide
•Auto Document Link Guide
Note
❒ Manuals provided are specific to machine types.
❒ "PostScript3 Supplement" and "UNIX Supplement" include descriptions of
functions and settings that might not be available on this machine.
❒ The following software products are referred to using general names:
Product name General name
DeskTopBinder Lite and DeskTopBinder Professional
*1
*1
Optional
DeskTopBinder
ii
TABLE OF CONTENTS
Manuals for This Machine ......................................................................................i
How to Read This Manual .....................................................................................1
Symbols .....................................................................................................................1
1. When the Machine Does Not Operate As Wanted
Indicators................................................................................................................3
Panel Tone..............................................................................................................4
Checking Machine Status and Settings...............................................................5
When the Function Status Indicator Lights Up in Red.......................................8
When You Have Problems Operating the Machine.............................................9
When a Job Is Not Performed.............................................................................13
2. Troubleshooting When Using the Copy/Document Server Function
Messages Displayed When Using the Copy/Document Server Function.......17
When You Cannot Make Clear Copies ............................................................... 23
When You Cannot Make Copies As Wanted .....................................................25
Display During Connect Copy ..................................................................................30
If Connect Copy Is Canceled ...................................................................................30
If You Cannot Exit from Connect Copy ....................................................................31
When Memory Is Full ...............................................................................................32
3. Troubleshooting When Using the Facsimile Function
Adjusting the Volume..........................................................................................33
Messages Displayed When Using the Facsimile Function.............................. 35
When You Cannot Send or Receive Fax Messages as Wanted.......................43
When Memory Is Full ...............................................................................................46
When an Error Report Is Printed ........................................................................47
Turning Off the Main Power / In the Event of Power Failure............................48
When an Error Occurs Using Internet Fax ........................................................49
Error Mail Notification...............................................................................................49
Error Report (E-Mail)................................................................................................49
Server-Generated Error E-mail ................................................................................49
iii
4. Troubleshooting When Using the Printer Function
When You Cannot Connect to the USB Interface .............................................51
Messages Displayed When Installing the Printer Driver.................................. 52
Windows 2000..........................................................................................................52
Windows XP, Windows Server 2003........................................................................53
Windows Vista..........................................................................................................53
Messages Displayed When Using the Printer Function................................... 54
Status Messages......................................................................................................54
Messages Displayed on the Control Panel When Using the Printer Function .........55
Messages Printed on the Error Logs or Reports......................................................57
Checking the Error Log ............................................................................................63
When You Cannot Print.......................................................................................64
When the Data In Indicator Does Not Light Up or Flash ..........................................66
Other Printing Problems .....................................................................................67
5. Troubleshooting When Using the Scanner Function
When Scan Results Are Not As Expected .........................................................73
When You Cannot Send Scanned Files.............................................................74
When Stored Files Cannot Be Accessed .................................................................74
When You Cannot Browse the Network to Send a Scan file ...................................74
When the TWAIN Driver Cannot Be Started ............................................................74
When Stored Files Cannot Be Edited ......................................................................75
When the Network Delivery Function Cannot Be Used ...........................................75
Operations Are Not Possible When Messages Are Displayed.................................75
Messages Displayed When Using the Scanner Function ................................76
When a Message Is Displayed on the Control Panel...............................................76
When a Message Is Displayed on the Client Computer...........................................82
6. Adding Paper, Toner and Staples
Loading Paper......................................................................................................87
Loading Paper into Tray 1 (Tandem Tray) ...............................................................87
Loading Paper into Tray 2 and 3..............................................................................89
Loading Paper into the Large Capacity Tray (LCT) .................................................90
Loading Paper in the Interposer...............................................................................91
Changing the Paper Size.....................................................................................94
Changing the Paper Size in Tray 2 and 3 ................................................................94
Adding Toner........................................................................................................99
Inserting Toner .......................................................................................................100
Used Toner ............................................................................................................101
Sending Fax Messages When Toner Has Run Out ...............................................101
Adding Staples...................................................................................................102
3,000 Sheet-50 Sheet Staple Finisher and Booklet Finisher ................................. 102
3,000 Sheet-100 Sheet Staple Finisher .................................................................103
Booklet Finisher (Saddle Stitch).............................................................................104
iv
7. Clearing Misfeeds
Removing Jammed Paper .................................................................................105
Locating Jammed Paper ........................................................................................106
When A Is lit ...........................................................................................................108
When B Is lit ...........................................................................................................108
When C Is lit...........................................................................................................108
When D Is lit...........................................................................................................109
When E Is lit ...........................................................................................................109
When F Is lit ...........................................................................................................110
When N Is Lit..........................................................................................................111
When P Is Lit..........................................................................................................112
When Q Is lit...........................................................................................................113
When R Is Lit..........................................................................................................114
When W Is lit ..........................................................................................................117
When U Is lit...........................................................................................................117
Removing Jammed Staples ..............................................................................118
3,000 Sheet-50 Sheet Staple Finisher and Booklet Finisher ................................. 118
3,000 Sheet-100 Sheet Staple Finisher .................................................................119
Booklet Finisher (Saddle Stitch).............................................................................120
Removing Punch Waste ....................................................................................121
3,000 Sheet-50 Sheet Staple Finisher and Booklet Finisher ................................. 121
3,000 Sheet-100 Sheet Staple Finisher .................................................................122
8. Remarks
Where to Put Your Machine ..............................................................................125
Machine Environment ............................................................................................125
Moving....................................................................................................................126
Power Connection..................................................................................................127
Access to the Machine...........................................................................................128
Maintaining Your Machine ................................................................................129
Cleaning the Exposure Glass.................................................................................129
Cleaning the Exposure Glass Cover ......................................................................130
Cleaning the Auto Document Feeder.....................................................................130
INDEX....................................................................................................... 132
v
vi
How to Read This Manual
Symbols
This manual uses the following symbols:
Indicates important safety notes.
Ignoring these notes could result in serious injury or death. Be sure to read these
notes. They can be found in the “Safety Information” section of About This Machine.
Indicates important safety notes.
Ignoring these notes could result in moderate or minor injury, or damage to the
machine or to property. Be sure to read these notes. They can be found in the
“Safety Information” section of About This Machine.
Indicates points to pay attention to when using the machine, and explanations
of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure
to read these explanations.
Indicates supplementary explanations of the machine’s functions, and instructions on resolving user errors.
This symbol is located at the end of sections. It indicates where you can find further relevant information.
[ ]
Indicates the names of keys that appear on the machine’s display panel.
{ }
Indicates the names of keys on the machine’s control panel.
1
2
1. When the Machine Does Not Operate As Wanted
This chapter describes basic troubleshooting procedures that are applicable to
all functions of this machine.
Indicators
This section describes Indicators displayed when the machine requires the user
to remove misfed paper, add paper, or perform other procedures.
x: Misfeed indicator Appears when a misfeed occurs. See p.105 “Removing
Jammed Paper”.
B: Add Paper indicator Appears when paper-out condition occurs. See p.87
“Loading Paper”.
D: Add Toner indicator Appears when toner runs out. See p.99 “Adding Toner”.
d: Add Staple indicator Appears when staples run out. See p.118 “Removing
Jammed Staples”.
y: Empty Hole Punch Receptacle
indicator
L: Service Call indicator Appears when the machine is malfunctioning or re-
M: Open Cover indicator Appears when the front cover, etc., is open.
Appears when the hole punch receptacle is full. See
p.121 “Removing Punch Waste”
quires maintenance.
3
1
When the Machine Does Not Operate As Wanted
Panel Tone
The following table describes the meaning of the various beep patterns that the
machine produces to alert users about left originals and other machine conditions.
Beep pattern Meaning Cause
Two long beeps. Machine has warmed up. A control panel or screen key was
pressed. Single short beeps are produced only when valid keys are
pressed.
Single short beep. Panel/screen input ac-
cepted.
Single long beep. Job completed. A Copier / Document Server Features
Five long beeps. Soft alert. The screen is changing back to the ini-
Five long beeps repeated
four times.
Five short beeps repeated
five time.
Soft alert. An original has been left on the expo-
Strong alert. Machine requires user attention. Paper
A control panel or screen key was
pressed. Single short beeps are produced only when valid keys are
pressed.
job has finished.
tial screen after the machine came out
of energy-saving mode or was reset.
sure glass.
might have jammed or toner might
need replenishing.
Note
❒ Users cannot mute the machine's beep alerts. When the machine beeps to alert
users of a paper jam or toner request, if the machine's covers are opened and
closed repeatedly within a short space of time, the beep alert might continue,
even after normal status has resumed.
Reference
For details about enabling or disabling beep alerts, see “System Settings”,
General Settings Guide.
4
Checking Machine Status and Settings
Checking Machine Status and Settings
You can check the machine's system status.
❖ Maintenance Info
You can check the following items under [Maintenance Info]:
• [Remaining Toner]
Displays the amount of remaining toner.
• [No Staples]
Displays the amount of remaining staples.
• [Punch Receptacle Full]
Displays whether the hole punch receptacle is full.
• [Paper Tray]
Displays the paper type and size loaded in the paper tray.
• [Output Tray Full]
Displays whether the output tray is overloaded.
• [Original Misfeed]
Displays state of and solutions for original misfeeds.
• [Paper Misfeed]
Displays state of and solutions for paper jams.
• [Cover Open]
Indicates whether front cover, duplex unit, etc, is open.
❖ Data Storage
You can check the following items under [Data Storage]:
1
• [HDD Remaining Memory]
Displays the amount of available hard disk drive memory.
• [HDD File(s)]
Displays the total number of jobs stored in the hard disk drive.
• [Print Job(s)]
Displays the number of jobs for Hold print/Stored print/Locked
print/Sample print.
• [Fax TX / RX File(s)]
Displays the number of TX standby files, Print memory lock files, Reception print files, and other files stored in the hard disk drive.
• [Memory Erase Status]
Displays the state of the memory data.
5
1
When the Machine Does Not Operate As Wanted
❖ Machine Address Info
You can check the following items under [Machine Address Info]:
• [Fax No.]
Displays the machine's fax number.
• [H.323 Own Fax No.]
Displays the machine's alias telephone number.
• [SIP User Name]
Displays the machine's SIP user name.
• [Fax E-mail Account]
Displays the machine's fax e-mail account.
• [Machine IPv4 Address]
Displays the machine's IPv4 address.
• [Machine IPv6 Address]
Displays the machine's IPv6 address.
❖ Inquiry
You can check the following items under [Inquiry]:
• [Machine Repairs]
Displays the machine number and contact number that are required for
service.
• [Sales Representative]
Displays the sales representative's telephone number.
• [Supply Order]
Displays the contact number for placing supply orders.
• [Supply Details]
Displays the name of toner, staples, etc, used on the machine.
A On the control panel, press [System Status].
6
Checking Machine Status and Settings
B Press each tab and check the contents.
C After checking the information, press [Exit]. The previous screen returns.
1
Note
❒ [No Staple], [Punch Receptacle Full], [Output Tray Full], [Original Misfeed], [Paper
Misfeed], and [Cover Open] appear only when these errors occur.
❒ For details about how to locate and remove misfeeds, see “Locating
Jammed Paper” or “Removing Jammed Paper”.
Reference
p.106 “Locating Jammed Paper”.
p.105 “Removing Jammed Paper”.
7
When the Machine Does Not Operate As Wanted
When the Function Status Indicator Lights Up in Red
1
When an indicator to the right of a function key lights up, press the corresponding function key. Then, follow the instructions displayed on the control panel.
Problem Cause Solution
Documents and reports
do not print out.
Documents and reports
do not print out.
An error has occurred. The function whose indi-
The machine is unable to
connect to the network.
The paper output tray is
full.
There is no copy paper
left.
cator is lit is defective.
A network error has occurred.
Remove the paper from the tray.
Add more paper. See p.87 “Loading Paper”.
Record the code number shown in the
display and contact your service representative. See “When a Message Appears” of each chapter.
You can use other functions normally.
• Check the displayed message and
take an appropriate action. See
“When a Message Appears” of each
chapter.
• Check that the machine is correctly
connected to the network, and that
the machine is correctly set. See
“Network Settings”, General Settings Guide.
• Contact the administrator.
• When the function key is still lit,
even if you take the measures
above, contact your service representative.
Note
❒ If an error occurs in the function you are using, check the message that ap-
pears on the control panel, and then refer to “When a Message is Displayed”
for the relevant function.
Reference
p.17 “Messages Displayed When Using the Copy/Document Server Function”
p.35 “Messages Displayed When Using the Facsimile Function”
p.54 “Messages Displayed When Using the Printer Function”
p.76 “Messages Displayed When Using the Scanner Function”
8
When You Have Problems Operating the Machine
When You Have Problems Operating the
Machine
The following chart gives explanations of common problems and messages.
If other messages appear, follow the instructions displayed.
Important
❒ Check the contact address and Serial No. of Machine shown in the call service
message, and then contact your service representative.
Problem Cause Solution
“
Please wait.” ap-
pears.
Please wait.” ap-
“
pears.
Although the copier
screen appears when the
machine is turned on using the main power
switch, it cannot be
switched to another
screen by pressing the
{Printer} or {Scanner} key.
The machine has just
been turned on and the
User Tools screen is displayed, but the User
Tools menu has items
missing.
This message appears
when you turn on the operation switch.
This message appears
when you change the toner bottle.
Functions other than the
copier function are not
yet ready.
Functions other than the
copier function are not
yet ready. Time required
varies by function. Functions appear in the User
Tools menu when they
become ready for use.
Wait for the machine to get ready.
Wait for the machine to get ready.
Wait a little longer.
Wait a little longer.
1
The display is off. The screen contrast knob
is turned to the dark position.
The display is off. The machine is in Energy
Saver mode.
The display is off. The operation switch is
turned off.
Nothing happens when
the operation switch is
turned on.
The main power switch is
turned off.
Set the screen contrast knob to the light
position to see the display panel properly. See “Control Panel”, About This
Machine.
Press the {Energy Saver} key to cancel
Energy Saver Mode.
Turn on the operation switch.
Turn on the main power switch.
9
When the Machine Does Not Operate As Wanted
Problem Cause Solution
1
“Memory is full.
Do you want to
store scanned
file?
The main power indicator continues blinking
and does not turn off
when pressed.
“
ing...
Original images are
printed on the reverse
side of the paper.
” appears.
Self check-
” appears.
The scanned originals exceed the number of
sheets/pages that can be
stored in the hard disk.
This occurs in the following cases:
• The exposure glass
cover or ADF is open.
• The machine is communicating with external equipment.
• The hard disk is active.
The machine is performing image adjustment operations.
You may have loaded the
paper incorrectly.
•Press [Store File] to store pages that
have been scanned. Delete unnecessary files with [Delete File].
•Press [No] if you are not storing pag-
es that have been scanned. Delete
unnecessary files with [Delete File].
Close the exposure glass cover or ADF,
and check if the machine is communicating with a computer.
The machine may perform periodic
maintenance during operations. The
frequency and duration of maintenance
depends on the humidity, temperature,
and printing factors such as number of
prints, paper size, and paper type. Wait
for the machine to get ready.
Load paper correctly. Place paper in the
paper tray with the print side down.
Load paper into the bypass tray with
the print side up. See p.93 “OrientationFixed Paper or Two-Sided Paper”.
10
Misfeeds occur frequently.
Misfeeds occur frequently.
Misfeeds occur frequently.
Misfeeds occur frequently.
The tray's side fence may
not be locked.
The tray's end fence may
not be set properly.
Paper of undetectable
size has been loaded.
There is a foreign object
on the finisher tray.
• Remove the paper. See p.105 “Removing Jammed Paper”.
• Check the side fence is locked. See
p.94 “Changing the Paper Size”.
• Remove the paper. See p.105 “Removing Jammed Paper”.
• Check the end fence is set properly.
See p.94 “Changing the Paper Size”.
• Remove the paper. See p.105 “Removing Jammed Paper”.
• When loading the paper of undetectable size, specify the paper size in
“Tray Paper Size”. See "Tray Paper
Size: Tray 2", "Tray Paper Size: Tray
3", General Settings Guide and
“Copy Paper”, About This Machine.
• Remove the paper. See p.105 “Removing Jammed Paper”.
• Do not place anything on the finisher tray. It may cause a paper jam.
When You Have Problems Operating the Machine
Problem Cause Solution
Misfeeds occur frequently.
An error message remains, even if misfed paper is removed.
Cannot print in duplex
mode.
Cannot print in duplex
mode.
The user code entry
screen is displayed.
The Authentication
screen appears.
The staple cartridge is not
set correctly.
• When a misfeed message appears, it remains until you open
and close the cover as
required.
• Paper is still jammed
in the tray.
You cannot use paper in
the bypass tray for duplex printing.
You have selected a tray
which is set to [1 Sided
Copy] in [Tray Paper Settings] in [System Settings].
Users are restricted by
user management.
Basic Authentication,
Windows Authentication, LDAP Authentication or Integration Server
Authentication is set.
The Booklet Finisher requires the saddle stitch stapler cartridge also. See
p.102 “Adding Staples”.
Clear misfed paper, and then open and
close the front cover. see p.105 “Removing Jammed Paper”.
For duplex printing, select Tray 1-3 in
copier mode or with the printer driver.
Set the tray to [2 Sided Copy] in [Tray Pa-
per Settings] in [System Settings].
Enter the user code (up to eight digits),
and then press {q}.
Enter your login user name and user
password. See “When the Authentication Screen is Displayed”, About This
Machine.
1
You do not have
“
the privileges to
use this function.
“
” is displayed.
You do not have
the privileges to
use this function.
displayed even though
you have entered a valid
user code.
Authentication failed. The entered login user
Authentication failed. The machine cannot per-
The selected file(s) contained file(s) without access privileges. Only
file(s) with access privileges will be deleted.
” continues to be
The use of the function is
restricted to authenticated users only.
This user code is not allowed to use the function
selected.
name or login password
is not correct.
form authentication.
You have tried to delete
files without the authority to do so.
Contact the administrator.
Press the {Energy Saver} key. Confirm
that the display goes off, and then press
the {Energy Saver} key again. The display will return to the user code entry
display. When printing under the copier or printer function, press the {Energy
Saver} key only after printing has fin-
ished.
Inquire the user administrator for the
correct login user name and login password.
Contact the administrator.
Files can be deleted by the person who
created the file. To delete a file which
you are not authorized to delete, contact the person who created the file.
11
1
When the Machine Does Not Operate As Wanted
Note
❒ If you cannot make copies as you want because of paper type, paper size, or
paper capacity problems, use recommended paper. See “Copy Paper”, About
This Machine.
❒ Using curled paper often causes misfeeds, soiled paper edges, or slipped po-
sitions while performing staple or stack printing. When using curled paper,
take the stiffness out of the paper with your hands to straighten out the curl,
or load the paper upside down. Also, to prevent paper from curling, lay paper
on a flat surface, and do not lean it against the wall.
12
When a Job Is Not Performed
When a Job Is Not Performed
If you are not able to carry out your job, it may be that the machine is being used
by another function.
Wait until the current job is completed before trying again. In certain cases, you
can carry out another job using a different function while the current job is being
performed. Performing multiple functions simultaneously like this is called
“Multi-accessing”.
Combination Chart
❖ Function Compatibility
The chart shows Function Compatibility when print priority is set to “Interleave”. See “Print Priority”, General Settings Guide.
: Simultaneous operations are possible.
: Operation is enabled when the relevant function key is pressed and re-
mote switching (of the scanner/external extension) is done.
: Operation is enabled when the {Interrupt} key is pressed to interrupt the
preceding operation.
→ : Operation is performed automatically once the preceding operation ends.
× : The operation must be started once the preceding operation ends. (Simul-
taneous operations are not possible.)
1
Function you want to se-
Function in progress
Operations for
Copying
Copier
Stapling
Sort
Operations for
Copying
Copying
Copying
Interrupt
Copier
lect
Interrupt Copying
Operations for Copying
Stapling
Sort
Operations for Copying
×××
→
*1 → *1 *5 *2 *2
*1
→
*1 → *1
*1
×××× × ×××
×××× × → →→ ×××→ →
Facsimile Printer
Transmission Operation/Manual Reception Operation
Copying
Transmission
Scanning an Original for Memory Transmission
Memory Transmission
Immediate Transmission
Reception
Memory Reception
Printing Received Data
*2 *2
Scanner
Print
Data Reception
Printing
Stapling
Operations for Scanning
→
*2
*2
TWAIN
Scanning
Scanning
×
×
Document Server
Operations for Document Server
Scanning a Document to Store in Document Server
*2
*4 *4 *4
*2
DeskTopBinder
Web Document Server
Printing from Document Server
Printing from Document Server
Sending a Facsimile from Document Server
Printing
13
When the Machine Does Not Operate As Wanted
1
Function you want to se-
Function in progress
Transmission Operation/Manual Reception Operation
Facsimile
Scanning an original for Memory
Transmission
Memory Transmission
Immediate
Transmission
Transmission
Memory Reception
Printing Received Data
Reception
Data Reception
Printing
Printer
Stapling
Print
Operations for
scanning
Scanner
Scanning
TWAIN Scanning
Operations for
Document Server
Scanning a Document to Store in
Document Server
Printing from
Document Server
Document Server
lect
Copier
Operations for Copying
Stapling
Sort
Facsimile Printer
Copying
Transmission
Transmission Operation/Manual Reception Operation
Scanning an Original for Memory Transmission
Memory Transmission
Immediate Transmission
Interrupt Copying
Operations for Copying
Reception
Memory Reception
Print
Scanner
Data Reception
Printing Received Data
Printing
Stapling
Operations for Scanning
Scanning
×× ×
ЧЧЧЧЧЧЧ ×
××××
*2
*3 *3 *3 *7
ЧЧЧЧЧЧЧ
×
*3
*3
×××× →
*2
*3 *3 *3 *7
*7 *7
×
→→→
→→
→
*5
→→
××
*2 *2
*2 *2
×××
ЧЧЧЧЧЧЧЧЧ ЧЧЧЧЧ
×× × ×
××××
*2
*4
TWAIN
Document Server
Scanning
Operations for Document Server
*2
×××
*6 *6 *6
DeskTopBinder
Scanning a Document to Store in Document Server
Printing from Document Server
Printing from Document Server
→
*4 *4 *4
Web Document Server
Sending a Facsimile from Document Server
Printing
14
When a Job Is Not Performed
Function you want to se-
Function in progress
Printing from
Document Server
Sending a Facsimile from Document Server
DeskTopBinder
Printing
Server
lect
Copier
Operations for Copying
Facsimile Printer
1
Copying
Transmission
Transmission Operation/Manual Reception Operation
Scanning an Original for Memory Transmission
Interrupt Copying
Stapling
Sort
Operations for Copying
Reception
Memory Transmission
Immediate Transmission
Memory Reception
Print
Scanner
TWAIN
Document Server
Data Reception
Printing Received Data
Printing
Stapling
Operations for Scanning
Scanning
Scanning
Operations for Document Server
DeskTopBinder
Scanning a Document to Store in Document Server
Printing from Document Server
Printing from Document Server
Web Document Server
Sending a Facsimile from Document Server
Printing
*4
→
*4
Web Document
*1
Simultaneous operations are only possible after the preceding job documents are all
scanned and [New Job] key appears.
*2
You can scan a document after the preceding job documents are all scanned.
*3
Operation is possible when extra lines are added.
*4
During stapling, printing automatically starts after the current job.
*5
Stapling is not available.
*6
Simultaneous operation become possible after you press [New Job] key.
*7
During parallel reception, any subsequent job is suspended until the receptions are
completed.
Note
❒ Stapling cannot be used at the same time for multiple functions.
❒ If the machine is capable of executing multiple functions simultaneously,
specify which function should have priority in “Print Priority”. This setting is
factory-preset to “Display Mode”. For setting of Printing Priority Function,
see “Print Priority”, General Settings Guide.
❒ When 3,000 Sheet-50 Sheet Staple Finisher, 3,000 Sheet-100 Sheet Staple Fin-
isher or Booklet Finisher is installed on the machine, you can specify the output tray where documents are delivered. See “Output tray settings”, General
Settings Guide.
❒ While printing is in progress, scanning a document using another function
may take more time.
15
1
When the Machine Does Not Operate As Wanted
16
2.
Troubleshooting When Using the
Copy/Document Server Function
This chapter describes likely causes of and possible solutions for copier/document server function problems.
Messages Displayed When Using the Copy/Document Server Function
This section describes the machine's main messages. If other messages appear,
follow the instructions they contain.
Important
❒ If you cannot make copies as you want because of the paper type, paper size
or paper capacity problems, use recommended paper. See “Copy Paper”,
About This Machine.
❒ For messages that are not listed here, see p.9 “When You Have Problems Op-
erating the Machine”.
Message Cause Solution
Cannot detect
original size.
Cannot detect
original size.
Cannot detect
original size.
Check original
orientation.
Check paper size.
Rotate Sort is
not available
with this paper
size.
Improper original is
placed.
Improper original is
placed.
Original is not placed. Place your originals.
Original is not placed in a
proper orientation.
Improper paper size is
set.
A size of paper for which
Rotate Sort is not available is selected.
Select paper manually, not in Auto Paper Select mode, and do not use Auto
Reduce / Enlarge function. See “Sizes
difficult to detect”, Copy/Document
Server Reference.
Place the original on the exposure glass.
See “Placing Originals on the Exposure
Glass” and “Sizes difficult to detect”,
Copy/Document Server Reference.
Change the orientation of the original.
If you press the {Start} key, copy will
start onto the selected paper.
Select the proper paper size. See “Sort”,
Copy/Document Server Reference.
17
Troubleshooting When Using the Copy/Document Server Function
Message Cause Solution
2
Cannot punch this
paper size.
The Punch function cannot be used with paper
size selected.
The following paper sizes are available
for Punch mode:
•2 holes:
A3L, B4L, A4KL, B5KL,
A5KL, B6L, A6L, 11”×17”L,
11”×15”L, 11”×14”L, 10”×15”L,
1
10”×14”L, Legal (8
1
/2”×11”)KL, Half Letter
ter (8
1
(5
/2”×81/2”)KL, Executive
1
/4”×101/2”)KL, F/GL
(7
(8”×13”)L, Foolscap (8
1
Folio (8
8”×10
/4”×13”)L, 81/4”×14”L,
1
/2”KL, 8”×10”KL, 8KL,
/2”×14”)L, Let-
1
/2”×13”)L,
16KKL, 210×340L, 210×182KL,
210×170KL. Select one of these siz-
es.
•3 holes:
A3L, B4L, A4K, B5K, 11”×17”L,
11”×15”L, 11”×14”L, 10”×15”L,
1
10”×14”L, Letter(8
1
ecutive (7
8”×10
/4”×101/2”)K,
1
/2”K,8”×10”K, 8KL,
/2”×11”)K, Ex-
16KK. Select one of these sizes.
•4 holes:
Metric version:
A3L, B4L, A4K, B5K, 11”×17”L,
11”×15”L, 11”×14”L, Let-
1
/2”×11”)K, Executive
ter(8
1
(7
/4”×101/2”)K, 8”×101/2”K,
8KL, 16KK.
Narrow 2 × 2 version:
A3L, B4L, A4KL, B5KL,
A5KL, B6L, 11”×17”L,
11”×15”L, 11”×14”L, 10”×15”L,
1
10”×14”L, Legal(8
1
ter(8
/2”×11”)KL, Half Letter
1
/2”×81/2”)KL, Executive
(5
1
(7
/4”×101/2”)KL, F/GL
(8”×13”)L, Foolscap (8
1
Folio (8
8”×10
/4”×13”)L, 81/4”×14”L,
1
/2”KL, 8”×10”KL, 8KL,
/2”×14”)L, Let-
1
/2”×13”)L,
16KKL, 210×340L, 210×182KL,
210×170KL. Select one of these siz-
es.
18
Stapling capacity exceeded.
The number of sheets per
set is over the staple capacity.
Check the stapler capacity. See “Supplementary Information”, Copy/Document Server Reference.
Messages Displayed When Using the Copy/Document Server Function
Message Cause Solution
Cannot staple paper of this size.
Duplex is not
available with
this paper size.
Maximum number of
sets is nn.
(A figure is placed at n.)
File being stored
exceeded max.
number of pages
per file. Copying
will be stopped.
The Staple function cannot be used with paper
size selected.
A paper size not available
in Duplex mode has been
selected.
The number of copies exceeds the maximum copy
quantity.
The scanned originals
have too many pages to
store as one document.
Select a paper size that can be used in
Staple mode. See “Supplementary Information”, Copy/Document Server
Reference.
The following paper sizes are available
for Duplex mode: A3L, B4L, A4KL,
B5KL, A5KL, 11”×17”L,
11”×15”L, 11”×14”L, 10”×15”L,
10”×14”L, Legal (8
1
(8
/2”×11”)KL, Half Letter
1
/2”×81/2”)KL, Executive
(5
1
(7
/4”×101/2”)L, F/GL (8”×13”)L,
Foolscap (8
1
/4”×13”)L, 81/4”×14”L,
(8
8”×10
Select one of these sizes.
You can change the maximum copy
quantity. See “Max. Copy Quantity”,
General Settings Guide.
Press [Exit], and then store again with an
appropriate number of pages.
1
/2”×13”)L, Folio
1
/2”L, 8”×10”L, 8KL, 16KKL.
1
/2”×14”)L, Letter
2
Magazine or Booklet mode is not
available due to
mixed image mode.
Orig. is being
scanned by another function.
Please wait.
You do not have
the privileges to
use this function.
You selected the Magazine or Booklet function
for originals scanned using different functions,
such as copy and printer.
Document Server or
Scanner function is in
use.
This user code is not allowed to use the function
selected.
Make sure originals for the Magazine or
Booklet function are scanned using the
same function.
To cancel the job in process, press [Exit],
and then press the {Document Server} or
{Scanner} key. Next, press the
{Clear/Stop} key. When the message
The Clear / Stop key was
“
pressed. Are you sure you
want to stop scanning?
pears, press [Cancel].
Contact the administrator.
” ap-
19
Troubleshooting When Using the Copy/Document Server Function
Message Cause Solution
2
You do not have
the privileges to
use this function.
Authentication
has failed.
Authentication
has failed.
The selected
file(s) contained file(s)
without access
privileges. Only
file(s) with access privileges
will be deleted.
Please wait.
This user code is not allowed to use the function
selected.
The entered login user
name or login password
is not correct.
The machine cannot perform authentication.
You have tried to delete
files without the authority to do so.
The destination list is being updated from the network using
SmartDeviceMonitor for
Admin. Depending on
the number of destinations to be updated, there
may be some delay before you can resume operation. Operations are
not possible while this
message is displayed.
If the message continues to be displayed
and you cannot switch the screen, press
the {Energy Saver} key. Confirm that the
display goes off, and then press the {En-
ergy Saver} key again. The display will
return to the user code entry display.
When printing under the copier or
printer function, press the {Energy Sav-
er} key only after printing has finished.
Inquire the user administrator for the
correct login user name and login password.
Contact the administrator.
Files can be deleted by the person who
created the file. To delete a file which
you are not authorized to delete, contact
the person who created the file.
Wait until the message disappears. Do
not switch off the power while this message is displayed.
20
❖ Connect Copy
Message Cause Solution
Messages Displayed When Using the Copy/Document Server Function
Cannot connect to
the sub-machine.
Check the status
of the sub-machine.
Cannot print from
the sub-machine.
Check the status
of the sub-machine.
Cannot print from
the sub-machine.
Check the status
of the sub-machine.
Sub-machine is in
Interrupt mode.
Sub-machine does
not have the same
paper setting(s).
•The L indicator is lit.
• The hard disk of the
sub-machine is malfunctioning.
A paper misfeed has occurred on the sub-machine, or toner or other
supplies need to be replenished.
The sub-machine's User
Tools menu is open.
The sub-machine is in Interrupt mode.
Paper type or tray settings on the two machines do not match.
Press [Exit] on the main machine and
follow the instructions on the display.
Follow the instructions displayed. For
details, see p.99 “Adding Toner”, p.105
“Removing Jammed Paper”, p.118 “Removing Jammed Staples”.
If the sub-machine's display indicates
that a cover is open, follow the instructions displayed.
Press the {User Tools/Counter} key to
close the User Tools menu.
Press the {Interrupt} key on the sub-machine to cancel Interrupt mode.
Make the same settings on both machines.
2
The Cover Sheet
setting(s) of the
sub-machine is
different from
the main machine.
The Slip Sheet
setting(s) of the
sub-machine is
different from
the main machine.
The Designation
Sheet setting(s)
of sub-machine is
different from
main machine.
Sub-machine paper
settings must be
the same to use
this tray.
No stamp data in
the sub-machine.
Cover settings on the two
machines do not match.
Slip Sheet settings on the
two machines do not
match.
Designation Sheet settings on the two machines do not match.
Paper tray settings on the
two machines do not
match.
Stamp data on the submachine has been deleted.
Make the same settings on both machines.
Make the same settings on both machines.
Make the same settings on both machines.
Make the same settings on both machines.
Reprogram the stamp on the sub-machine.
21
Troubleshooting When Using the Copy/Document Server Function
Message Cause Solution
2
Cannot print from
the sub-machine.
Sub-machine will
be disconnected.
Z-fold is available only when
Sort mode is selected in Connect
Copy.
The sub-machine has
stopped due to power
failure or communication
error.
Sort has not been selected
with Z-fold.
Continue copying using the main machine.
Select the Sort function.
Reference
p.9 “When You Have Problems Operating the Machine”
22
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