Ricoh 3090, 2590, IS 2430, IS 2425 User Manual

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Operating Instructions

Troubleshooting

When the Machine Does Not Operate As Wanted

Troubleshooting When Using the Copy Function

Troubleshooting When Using the Facsimile Function

Troubleshooting When Using the Printer Function

Troubleshooting When Using the Scanner Function

Adding Paper, Toner and Staples

Clearing Misfeeds

Remarks

Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the

Safety Information in "About This Machine" before using the machine.

Introduction

This manual contains detailed instructions and notes on the operation and use of this machine. For your safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy place for quick reference.

Important

Contents of this manual are subject to change without prior notice. In no event will the company be liable for direct, indirect, special, incidental, or consequential damages as a result of handling or operating the machine.

Notes:

Some illustrations in this manual might be slightly different from the machine.

Certain options might not be available in some countries. For details, please contact your local dealer.

Depending on which country you are in, certain units may be optional. For details, please contact your local dealer.

Caution:

Use of controls or adjustments or performance of procedures other than those specified in this manual might result in hazardous radiation exposure.

Two kinds of size notation are employed in this manual. With this machine refer to the metric version.

For good copy quality, the supplier recommends that you use genuine toner from the supplier.

The supplier shall not be responsible for any damage or expense that might result from the use of parts other than genuine parts from the supplier with your office products.

Power Source

220-240 V, 50/60 Hz, 7 A or more.

Please be sure to connect the power cord to a power source as shown above. For details about power source, see p.99 “Power Connection”.

Manuals for This Machine

Refer to the manuals that are relevant to what you want to do with the machine.

Important

❒ Media differ according to manual.

❒ The printed and electronic versions of a manual have the same contents.

❒ Adobe Acrobat Reader/Adobe Reader must be installed in order to view the

manuals as PDF files.

❒ Depending on which country you are in, there may also be html manuals. To

view these manuals, a Web browser must be installed.

❖ About This Machine

Be sure to read the Safety Information in this manual before using the machine. This manual provides an introduction to the functions of the machine. It also explains the control panel, preparation procedures for using the machine, how to enter text, and how to install the CD-ROMs provided.

❖ General Settings Guide

Explains User Tools settings, and Address Book procedures such as registering fax numbers, e-mail addresses, and user codes. Also refer to this manual for explanations on how to connect the machine.

❖ Troubleshooting

Provides a guide to solving common problems, and explains how to replace paper, toner, and other consumables.

❖ Security Reference

This manual is for administrators of the machine. It explains security functions that the administrators can use to protect data from being tampered with, or prevent the machine from unauthorized use. Also refer to this manual for the procedures for registering administrators, as well as setting user and administrator authentication.

❖ Copy/Document Server Reference

Explains Copier and Document Server functions and operations. Also refer to this manual for explanations on how to place originals.

❖ Facsimile Reference

Explains Facsimile functions and operations.

❖ Printer Reference

Explains Printer functions and operations.

❖ Scanner Reference

Explains Scanner functions and operations.

❖ Network Guide

Explains how to configure and operate the machine in a network environment, and use the software provided. This manual covers all models, and includes descriptions of functions and settings that might not be available on this machine. Images, illustrations, and information about operating systems that are supported might also differ slightly from those of this machine.

❖ Other manuals

• Quick Reference Copy Guide

• Quick Reference Fax Guide

• Quick Reference Printer Guide

• Quick Reference Scanner Guide

• PostScript3 Supplement

•UNIX Supplement

• Manuals for DeskTopBinder Lite

• DeskTopBinder Lite Setup Guide

• DeskTopBinder Introduction Guide

•Auto Document Link Guide

Note

❒ Manuals provided are specific to machine types.

❒ For “UNIX Supplement”, please visit our Web site or consult an authorized

dealer.

❒ “PostScript3 Supplement” and “UNIX Supplement” include descriptions of

functions and settings that might not be available on this machine.

Manuals for This Machine ......................................................................................i

How to Read This Manual ..................................................................................... 1

Symbols .....................................................................................................................1

1. When the Machine Does Not Operate As Wanted

Indicators................................................................................................................3

When the Function Status Indicator Lights Up in Red.......................................4

When You Have Problems Operating the Machine.............................................5

When a Job Is Not Performed.............................................................................10

2. Troubleshooting When Using the Copy Function

When a Message Is Displayed............................................................................15

When You Cannot Make Clear Copies ............................................................... 18

When You Cannot Make Copies As Wanted ..................................................... 20

When Memory Is Full ...............................................................................................24

3. Troubleshooting When Using the Facsimile Function

Adjusting the Volume ..........................................................................................25

When a Message Is Displayed............................................................................27

When You Cannot Send or Receive Fax Messages As Wanted...................... 35

When You Need to Cancel a Transmission .............................................................38

When an Error Report Is Printed ........................................................................39

Turning Off the Main Power / In the Event of Power Failure............................40

When an Error Occurs Using Internet Fax ........................................................41

Error Mail Notification...............................................................................................41

Error Report (E-Mail)................................................................................................41

Server-Generated Error E-mail ................................................................................41

4. Troubleshooting When Using the Printer Function

When You Cannot Connect to the USB Interface .............................................43

When a Message Is Displayed during Installation............................................ 44

For Windows 95 / 98 / Me, Windows 2000 and Windows NT 4.0 ............................44

For Windows XP Professional and Windows Server 2003 ......................................44

For Windows XP Home Edition................................................................................45

When a Message Is Displayed............................................................................46

Status Messages......................................................................................................46

Alert Messages ........................................................................................................47

Checking the Error Log ............................................................................................49

When You Cannot Print.......................................................................................50

When the Data In Indicator Does Not Light Up or Flash ..........................................52

Other Printing Problems ..................................................................................... 53

iii

5. Troubleshooting When Using the Scanner Function

When Scan Results Are Not As Expected .........................................................59

When You Cannot Send Scanned Files.............................................................60

When Stored Files Cannot Be Accessed .................................................................60

When You Cannot Browse the Network to Send a Scan File ..................................60

When the TWAIN Driver Cannot Be Started ............................................................60

When Stored Files Cannot Be Edited ......................................................................61

When the Network Delivery Function Cannot Be Used ...........................................61

Operation Is Not Possible When Messages Appear ................................................ 61

When a Message Is Displayed............................................................................62

When a Message Is Displayed on the Control Panel...............................................62

When a Message Is Displayed on the Client Computer...........................................69

6. Adding Paper, Toner and Staples

Loading Paper ......................................................................................................73

Loading Paper into Paper Trays ..............................................................................73

Loading Paper into the Large Capacity Tray (Optional)...........................................75

Changing the Paper Size.....................................................................................77

Changing the Paper Size in the Paper Trays...........................................................77

Adding Toner........................................................................................................81

Removing Toner.......................................................................................................82

Inserting Toner .........................................................................................................82

Sending Fax Messages When Toner Has Run Out .................................................83

Adding Staples.....................................................................................................84

500-Sheet Finisher...................................................................................................84

1000-Sheet Finisher.................................................................................................85

Replacing the Stamp Cartridge .......................................................................... 86

7. Clearing Misfeeds

Removing Jammed Paper ...................................................................................89

Locating Jammed Paper ..........................................................................................90

When A Is Lit............................................................................................................91

When B Is Lit............................................................................................................91

When C Is Lit............................................................................................................91

When D Is Lit............................................................................................................92

When P Is Lit............................................................................................................92

When R Is Lit............................................................................................................93

When Y Is Lit............................................................................................................93

When Z Is Lit ............................................................................................................94

Removing Jammed Staples ................................................................................95

500-Sheet Finisher...................................................................................................95

1000-Sheet Finisher.................................................................................................96

8. Remarks

Where to Put Your Machine ................................................................................97

Machine Environment .............................................................................................. 97

Moving......................................................................................................................98

Power Connection....................................................................................................99

Access to the Machine ...........................................................................................100

Maintaining Your Machine ................................................................................ 101

Cleaning the Exposure Glass.................................................................................101

Cleaning the Exposure Glass Cover ...................................................................... 102

Cleaning the Auto Document Feeder.....................................................................102

INDEX....................................................................................................... 103

How to Read This Manual

Symbols

This manual uses the following symbols:

Indicates important safety notes.

Ignoring these notes could result in serious injury or death. Be sure to read these notes. They can be found in the “Safety Information” section of About This Machine.

Indicates important safety notes.

Ignoring these notes could result in moderate or minor injury, or damage to the machine or to property. Be sure to read these notes. They can be found in the “Safety Information” section of About This Machine.

Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure to read these explanations.

Indicates supplementary explanations of the machine’s functions, and instructions on resolving user errors.

This symbol is located at the end of sections. It indicates where you can find further relevant information.

[ ]

Indicates the names of keys that appear on the machine’s display panel.

{ }

Indicates the names of keys on the machine’s control panel.

1. When the Machine Does Not Operate As Wanted

This chapter describes basic troubleshooting procedures.

Indicators

This section describes the indicators that light when the machine requires the user to remove misfed paper, or add paper, toner, or staples.

d: Add Staple indicator Appears when staples run out. See p.84 “Adding Sta-

ples”.

D: Add Toner indicator Appears when toner runs out. See p.81 “Adding Toner”.

B: Load Paper indicator Appears when paper runs out. See p.73 “Loading Pa-

per”.

x: Misfeed indicator Appears when a misfeed occurs. See p.89 “Removing

Jammed Paper”.

When the Machine Does Not Operate As Wanted

When the Function Status Indicator Lights Up in Red

When the function status indicator lights up in red, press the corresponding function key, and then refer to the following table.

Problem Cause Solution

Documents and reports do not print out.

An error has occurred. The function whose indi-

The machine is unable to connect to the network.

The paper output tray is full.

There is no paper left. Add more paper. See p.73 “Loading Pa-

cator is lit in red is defective.

A network error has occurred.

Remove the prints from the tray.

per”.

Record the code number shown in the display and contact your service representative. See “When a Message is Displayed” of each chapter.

You can use other functions normally.

• Check the displayed message and take an appropriate action. See “When a Message is Displayed” of each chapter.

• Check that the machine is correctly connected to the network, and that the machine is correctly set. See “Network Settings”, General Settings Guide.

• Contact the administrator.

• If the function status indicator is still lit in red even after trying to solve the problem as described here, contact your service representative.

Reference

p.15 “Troubleshooting When Using the Copy Function”

p.15 “When a Message Is Displayed”

p.25 “Troubleshooting When Using the Facsimile Function”

p.27 “When a Message Is Displayed”

p.43 “Troubleshooting When Using the Printer Function”

p.46 “When a Message Is Displayed”

p.59 “Troubleshooting When Using the Scanner Function”

p.62 “When a Message Is Displayed”

“Network Settings”, General Settings Guide

When You Have Problems Operating the Machine

This section describes common problems and messages.

If other messages appear, follow the instructions displayed.

Important

❒ If you cannot make copies as you want because of paper type, paper size, or

paper capacity problems, use recommended paper. See “Copy Paper”, About This Machine.

Problem Cause Solution

Please wait.” ap-

“ pears.

Although the copier screen appears when the machine is turned on using the main power switch, it cannot be switched to another screen by pressing the {Facsimile} or {Scanner} key.

The machine has just been turned on and the User Tools screen is displayed, but the User Tools menu has items missing.

This message appears when you turn on the operation switch or change the toner bottle.

Functions other than the copier function are not yet ready.

Functions other than the copier function are not yet ready. Time required varies by function. Functions appear in the User Tools menu when they become ready for use.

Wait for the machine to get ready.

Wait a little longer.

The display is off.

The display is off. The machine is in Energy

The display is off. The operation switch is

Nothing happens when the operation switch is turned on.

Memory is full. There are too many

The screen contrast knob is turned to the dark position.

Saver mode.

turned off.

The main power switch is turned off.

scanned pages or stored files: hard disk capacity is exceeded.

Set the screen contrast knob to the light position to see the display panel properly. See “Control Panel”, About This Machine.

Press the {Energy Saver} key to cancel Energy Saver mode.

Turn on the operation switch.

Turn on the main power switch.

Press [Delete File] to delete unnecessary documents.

When the Machine Does Not Operate As Wanted

Problem Cause Solution

The main power indicator continues blinking and does not turn off when pressed.

Original images are printed on the reverse side of the paper.

Misfeeds occur frequently.

This occurs in the following cases:

• The exposure glass cover or ADF is open.

• The machine is communicating with external equipment.

• The hard disk is active.

You have loaded the paper incorrectly.

The tray's side guides are not locked.

The tray's end guide is not set properly.

Close the exposure glass cover or ADF, and check if the machine is communicating with a computer.

Load paper correctly. Load paper into Tray 1-4 with the print side up, and into the LCT or bypass tray with the print side down. See p.76 “Orientation-fixed paper or two-sided paper”.

• Remove the paper. See p.89 “Removing Jammed Paper”.

• Check that the side guides are locked. See p.77 “Changing the Paper Size”.

• Remove the paper. See p.89 “Removing Jammed Paper”.

• Check that the end guide is set properly. See p.77 “Changing the Paper Size”.

Misfeeds occur frequently.

An error message remains, even if misfed paper is removed.

An error message remains, even if consumables are replaced and/or misfed paper is removed.

Cannot print in duplex mode.

You may have loaded paper of a size not shown on the paper size selector.

When a misfeed message appears, it remains until you open and close the cover as required.

This may occur if the HDD is not installed.

You cannot use paper in the bypass tray for duplex printing.

[1 Sided Copy] is selected for Paper Type: Tray 1-4.

• Remove the paper. See p.89 “Removing Jammed Paper”.

• When using paper of a size that cannot be detected automatically, use Tray Paper Settings to set the paper size. See “Tray Paper Size: Tray 1-4”, General Settings Guide and “Copy Paper”, About This Machine.

Clear misfed paper, and then open and close the front cover. see p.89 “Removing Jammed Paper”.

Press the {Start} key.

For duplex printing, select Tray 1-4 in copier mode or with the printer driver.

Select [2 Sided Copy] for Paper Type: Tray 1-4. See “Paper Type: Tray 1-4”, General Settings Guide.

When You Have Problems Operating the Machine

Problem Cause Solution

Cannot print in duplex mode.

The user code entry display appears.

The Authentication display appears.

You do not have

“

the privileges to use this function.

“

” appears.

You do not have the privileges to use this function.

displayed even though you have entered a valid user code.

” continues to be

Duplex printing cannot be done with thick paper, OHP transparencies, or labels selected as the paper type.

Users are restricted by user management.

Basic Authentication, Windows Authentication, LDAP Authentication or Integration Server Authentication is set.

The use of the function is restricted to authenticated users only.

This user code is not allowed to use the function selected.

Select a paper type that allows duplex printing. See “Paper Type: Tray 1-4”, General Settings Guide.

Enter the user code (up to eight digits), and then press [q].

Enter your login user name and user password. See “When the Authentication Screen is Displayed”, About This Machine.

Contact the administrator.

Press the {Energy Saver} key. Confirm that the display goes off, and then press

{

Energy Saver} key again. The display

the will return to the user code entry display. When printing under the copier or

{

printer function, press the key only after printing has finished.

Energy Saver}

Authentication failed. The entered login user

name or login password is not correct.

Authentication failed. The machine cannot per-

form authentication.

The selected

“

file(s) which you do not have ac-

You have tried to delete files without the authority to do so.

cess privileges to could not be deleted.

” appears.

Inquire the user administrator for the correct login user name and login password.

Contact the administrator.

Files can be deleted by the person who created the file. To delete a file which you are not authorized to delete, contact the person who created the file.

When the Machine Does Not Operate As Wanted

❖ Document Server

Problem Cause Solution

“

Scanned pages exceeded max. number. Do you want to store the scanned pages as a file?

You forgot your password.

You cannot find out what is stored in a file.

” appears.

The number of scanned pages exceeds the capacity per file of the Document Server.

You cannot access a protected file without entering the password.

You may not be able to ascertain the contents of a file simply from the file name.

To store scanned pages as a file, press [Store File]. Scanned data is stored as a file in the Document Server. If you do not want to store scanned pages, press [No]. Scanned data is deleted.

Contact the administrator.

To delete the files stored in the document server, select [Delete All Files in Doc- ument Server]. As this will permanently delete every single file, make sure the document server does not contain any files you want to keep. See “Delete All Files in Document Server”, General Settings Guide.

Check the date or time column in the Document Server: Select Files to Print display.

Check document content by printing its first page. Press the line of the document in the Document Server: Select Files to Print display, and then press [Print 1st Page] followed by the {Start} key.

Memory frequently becomes full.

You want to check print quality before making a large print run.

Original is be-

“

ing scanned by another function.

” appears.

The document server memory is full.

You can print a single copy without specifying the setting again.

The Copy or Scanner function is in use.

Delete unnecessary files. On the file selection display, select unnecessary files, and then press [Delete File]. If this does not increase available memory, do the following.

• Switch to the scanner display, and then delete unnecessary files stored under the scanner function.

• Switch to the printer display, and then delete unnecessary files stored under Sample Print, Locked Print, Hold Print, or Stored Print.

Check print quality by printing out only the first set using the {Sample Copy} key.

To cancel a job in progress, first press

[Exit], and then press the {Copy} key or {Scanner} key. Next, press the {Clear/Stop} key. When the message

[Stop] key was pressed.” ap-

“ pears, press [Stop].

When You Have Problems Operating the Machine

Note

❒ Using curled paper often causes misfeeds, soiled paper edges, or slipped po-

sitions while performing staple or stack printing. When using curled paper, take the stiffness out of the paper with your hands to straighten out the curl, or load the paper up side down. Also, to prevent paper from curling, lay paper on a flat surface, and do not lean it against the wall.

Reference

“Control Panel”, About This Machine

“When the Authentication Screen is Displayed”, About This Machine

“Copy Paper”, About This Machine

“Tray Paper Size: Tray 1-4”, General Settings Guide

“Paper Type: Tray 1-4”, General Settings Guide

“Delete All Files in Document Server”, General Settings Guide

When the Machine Does Not Operate As Wanted

When a Job Is Not Performed

If you are not able to carry out your job, it may be that the machine is being used by another function.

Wait until the current job is completed before trying again. In certain cases, you can carry out another job using a different function while the current job is being performed. Performing multiple functions simultaneously like this is called “Multi-accessing”.

Combination Chart

❖ Function Compatibility

The chart shows Function Compatibility when print priority is set to “Interleave”. See “Print Priority”, General Settings Guide.

: Simultaneous operations are possible.

: Operation is enabled when the relevant function key is pressed and remote

switching (of the scanner) is done.

: Operation is enabled when the {Interrupt} key is pressed to interrupt the

preceding operation.

→: Operation is performed automatically once the preceding operation ends. ×: The operation must be started once the preceding operation ends. (Simul-

taneous operations are not possible.)

Mode after you select Copy

Facsimile Printer

Mode before you select

Copy Operations

for Copying Stapling

Sort

Operations for Copying

Stapling

Sort

×××

*1 → *1 → *1

Interrupt Copying

Operations for Copying

Copying

Transmission

Transmission Operation/Manual Reception Operation

Scanning an Original for Memory Transmission

*2 *2

Memory Transmission

Immediate Transmission

Reception

Memory Reception

Scanner

Document Server

Data Reception

Printing Received Data

Printing

Stapling

Operations for Scanning

Scanning

Operations for Document Server

→

Scanning a Document to Store in Document Server

Printing from Document Server

→

*4 *4

→

DeskTopBinder

Printing from Document Server

Professional/Lite

Sending a Facsimile from Document Server

Web Document Server

Printing

When a Job Is Not Performed

Mode after you select Copy

Mode before you select

Interrupt Copying

Facsimile Transmission

Printer Data Reception

Scanner Operations

Operations for Copying Copying

Operation/ Manual Reception Operation

Scanning an original for Memory Transmission Memory Transmission

Immediate Transmission

Transmission

Memory Reception

Printing Received Data

Reception

Sort Print Stapling

for scanning Scanning

Facsimile Printer

Operations for Copying

Stapling

Sort

Copying

Transmission

Transmission Operation/Manual Reception Operation

Scanning an Original for Memory Transmission

Interrupt Copying

Operations for Copying

Memory Transmission

Immediate Transmission

Reception

Memory Reception

Scanner

Document Server

Data Reception

Printing Received Data

Printing

Stapling

Operations for Scanning

Scanning

Operations for Document Server

Scanning a Document to Store in Document Server

Printing from Document Server

×××× × ЧЧЧЧЧ

×××× × → →→ЧЧЧЧЧ→ →

×× ×

ЧЧЧЧЧЧЧ × ЧЧЧЧЧ

*3 *3 *3 *7

ЧЧЧЧЧЧЧ

ЧЧЧЧЧ →

*3 *3 *3 *7

×→

→→→

→→

→

→→

*4 *4 *4

××

ЧЧЧЧЧЧЧ × ЧЧЧЧЧ

DeskTopBinder

Professional/Lite

Web Document Server

Printing from Document Server

Sending a Facsimile from Document Server

Printing

→

When the Machine Does Not Operate As Wanted

Mode after you select Copy

Mode before you select

Document Server

DeskTopBinder Professional/ Lite

Web Document Server

Simultaneous operations are only possible after the preceding job documents are all scanned and [NextJob] appears.

You can scan a document after the preceding job documents are all scanned.

When multiple lines are available, select a line which is currently not in use. Otherwise, operation will not be possible.

During stapling, printing automatically starts after the current job.

Stapling is not available.

Simultaneous operations become possible after you press [NextJob].

During parallel receptions, any subsequent job is suspended until the receptions are

Operations for Document Server Scanning a Document to Store in Document Server Printing from Document Server Printing from Document Server Sending a Facsimile from Document Server Printing

Operations for Copying

Stapling

Sort

×× × × ××××

→→

Facsimile Printer

Copying

Transmission

Transmission Operation/Manual Reception Operation

Scanning an Original for Memory Transmission

Memory Transmission

Immediate Transmission

Interrupt Copying

Operations for Copying

*3 *3 *3 *3

Reception

Memory Reception

Scanner

Document Server

Data Reception

Printing Received Data

Printing

Stapling

Operations for Scanning

Scanning

Operations for Document Server

Scanning a Document to Store in Document Server

Printing from Document Server

×××

*6 *6 *6

→

completed.

DeskTopBinder

Professional/Lite

Web Document Server

Printing from Document Server

Sending a Facsimile from Document Server

Printing

→

When a Job Is Not Performed

Note

❒ Stapling cannot be used at the same time for multiple functions.

❒ A machine with the 500–sheet finisher installed cannot accept other jobs

while printing with the stapling operation.

❒ A machine with the 1000–sheet finisher installed, that is printing with the sta-

pling operation on paper larger than A4 size, starts the subsequent job (for which Shift Sort Tray is specified as the output tray) only after the current print job finishes.

❒ While printing is in progress, scanning using another function may take more

time.

Reference

“Print Priority”, General Settings Guide

When the Machine Does Not Operate As Wanted

2. Troubleshooting When Using the Copy Function

This chapter describes likely causes of and possible solutions for copier function problems.

When a Message Is Displayed

This section describes the machine's main messages. If other messages appear, follow the instructions they contain.

Important

❒ For messages that are not listed here, see p.5 “When You Have Problems Op-

erating the Machine”.

Message Cause Solution

Cannot detect original size.

Check original orientation.

Check paper size.

Rotate Sort is not available with this paper size.

Cannot staple paper of this size.

An irregular original is placed.

Original is not placed. Place your originals.

Original is not placed in a proper orientation.

An irregular paper size is set.

A size of paper for which Rotate Sort is not available is selected.

The Staple function cannot be used with the paper size selected.

Select paper manually, not in Auto Paper Select mode, and do not use Auto Reduce/Enlarge function. See “Sizes difficult to detect”, Copy/Document Server Reference.

Place the original on the exposure glass. See “Placing Originals on the Exposure Glass” and “Sizes difficult to detect”, Copy/Document Server Reference.

Change the orientation of the original.

If you press the {Start} key, copy will start onto the selected paper.

Select a proper paper size. See “Supplementary Information”, Copy/Document Server Reference.

Select a paper size that can be used with the Staple function. See “Supplementary Information”, Copy/Document Server Reference.

Duplex is not available with this paper size.

Maximum number of sets is nn.

(“nn” indicates the maximum number of sets.)

The Duplex function cannot be used with the paper size selected.

The number of copies exceeds the maximum copy quantity.

Select a proper paper size. See “Supplementary Information”, Copy/Document Server Reference.

You can change the maximum copy quantity. See “Max. Copy Quantity”, General Settings Guide.

Troubleshooting When Using the Copy Function

Message Cause Solution

Scanned pages exceeded max. number. Do you want to store the scanned pages as a file?

Magazine or Booklet mode is not available due to mixed image mode.

Cannot copy. Original is being scanned by another function.

You do not have the privileges to use this function.

The number of scanned pages exceeds the capacity per file of the Document Server.

You selected the Magazine or Booklet function for originals scanned using different functions, such as copy and printer.

The Document Server function is in use.

This user code is not allowed to use the function selected.

If you want to store scanned originals as a file, press [Store File]. The originals are stored as a file in the Document Server. If you do not want to store any scanned originals, press [No]. Scanned data will be cleared.

Make sure originals for the Magazine or Booklet function are scanned using the same function.

To cancel a job being processed, press

[Exit], and then press the {Document Serv- er} key. Next, press the {Clear/Stop} key.

When the message “

[Stop] key

was pressed. Stop storing?

appears, press [Stop].

Contact the administrator.

If the message continues to be displayed and you cannot switch the screen, press the {Energy Saver} key. Confirm that the display goes off, and then press the {En- ergy Saver} key again. The display will return to the user code entry display. When printing under the copier or printer function, press the {Energy Saver} key only after printing has finished.

”

Authentication has failed.

The selected file(s) which you do not have access privileges to could not be deleted.

The entered login user name or login password is not correct.

The machine cannot perform authentication.

You have tried to delete files without the authority to do so.

Inquire the user administrator for the correct login user name and login password.

Contact the administrator.

Files can be deleted by the person who created the file. To delete a file which you are not authorized to delete, contact the person who created the file.

When a Message Is Displayed

Message Cause Solution

Updating the destination list... Please wait. Specified destination(s) or sender's name has been cleared.

The destination list is being updated from the network using SmartDeviceMonitor for Admin. Depending on the number of destinations to be updated, there may be some delay before you can resume operation. Operations are not possible while this message is displayed.

Wait until the message disappears. Do not switch off the power while this message is displayed.

Reference

p.5 “When You Have Problems Operating the Machine”

“Max. Copy Quantity”, General Settings Guide

“Sizes difficult to detect”, Copy/Document Server Reference

“Placing Originals on the Exposure Glass”, Copy/Document Server Reference

“Supplementary Information”, Copy/Document Server Reference

Troubleshooting When Using the Copy Function

When You Cannot Make Clear Copies

This section describes likely causes of and possible solutions for unclear copies.

Problem Cause Solution

Copies appear dirty. Image density is too

high.

Copies appear dirty. Auto Image Density is

not selected.

The reverse side of an original image is copied.

A shadow appears on copies if you use pasted originals.

The same copy area is dirty whenever making copies.

Image density is too high.

Auto Image Density is not selected.

Image density is too high.

The exposure glass or ADF is dirty.

[Original Type] is set to [Text / Photo], and an orig-

inal with text and photographs that can hardly be distinguished from each other is loaded.

Adjust the image density. See “Adjusting Copy Image Density”, Copy/Document Server Reference.

Select Auto Image Density. See “Adjusting Copy Image Density”, Copy/Document Server Reference.

Adjust the image density. See “Adjusting Copy Image Density”, Copy/Document Server Reference.

Select Auto Image Density. See “Adjusting Copy Image Density”, Copy/Document Server Reference.

Adjust the image density. See “Adjusting Copy Image Density”, Copy/Document Server Reference.

Change the orientation of the original.

Put mending tape on the pasted part.

Clean them. See p.101 “Maintaining Your Machine”.

Select [Generation], and then begin copying. See “Selecting the Original Type Setting”, Copy/Document Server Reference.

Copies are too light. Image density is too

light.

Copies are too light. A light copy may result

when you use damp or rough grain paper.

Copies are too light. The toner bottle is almost

empty.

Copies are too light. The paper is damp. Use paper that has been stored in the

Parts of images are not copied.

The original is not set correctly.

Adjust the image density. See “Adjusting Copy Image Density”, Copy/Document Server Reference.

Use the recommended paper. See “Copy Paper”, About This Machine.

Contact your service representative.

Add toner. See p.81 “Adding Toner”.

recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

Set originals correctly. See “Placing Originals”, Copy/Document Server Reference.

When You Cannot Make Clear Copies

Problem Cause Solution

Parts of images are not copied.

Images appear only partially.

Black lines appear. The exposure glass or

White lines appear. The exposure glass or

White lines appear. When D is blinking, ton-

Copies are blank. The original is not set

A moiré pattern is produced on copies.

The correct paper size is not selected.

The paper is damp. Use paper that has been stored in the

scanning glass is dirty.

er is beginning to run out.

correctly.

Your original has a dot pattern image or many lines.

Select the proper paper size.

recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

Clean them. See p.101 “Maintaining Your Machine”.

Add toner. See p.81 “Adding Toner”.

When using the exposure glass, face the originals down. When using the ADF, face them up.

Place the original on the exposure glass at a slight angle.

Black spots appear on the copy of a photographic print.

Because of high humidity, the photographic print has stuck to the exposure glass.

Place the print on the exposure glass in either of the following ways:

• Place an OHP transparency on the exposure glass, and then place the print on top of the OHP transparency.

• Place the print on the exposure glass, and then place two or three sheets of white paper on top of it. Leave the exposure glass cover or auto-document feeder (ADF) open when copying.

Reference

“Copy Paper”, About This Machine

“Placing Originals”, Copy/Document Server Reference

“Adjusting Copy Image Density”, Copy/Document Server Reference

“Selecting the Original Type Setting”, Copy/Document Server Reference

Troubleshooting When Using the Copy Function

When You Cannot Make Copies As Wanted

This section describes likely causes of and possible solutions for unclear copies.

❖ Basic

Problem Cause Solution

Misfeeds occur frequently.

Copy paper becomes creased.

The number of sheets loaded exceeds the capacity of the machine.

The paper is damp. Use paper that has been stored in the

The paper is too thick or too thin.

The copy paper is wrinkled or has been folded/creased.

Printed paper is being used.

The paper is damp. Use paper that has been stored in the

Load paper only as high as the upper limit mark on the paper tray or bypass tray. See p.73 “Loading Paper” and “Copying from the Bypass Tray”, Copy/Document Server Reference.

recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

Use recommended paper. See “Copy Paper”, About This Machine.

Use recommended paper. Use paper that has been stored in the recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

Use recommended paper. Do not use paper that has been already copied or printed onto. See “Copy Paper”, About This Machine.

recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

Copy paper becomes creased.

Copies are not stapled. There are jammed sta-

Copies are not stapled. The number of copies ex-

Copies are not stapled. Copy paper is curled. Turn the copy paper over in the tray.

Staples are wrongly positioned.

You cannot combine several functions.

The paper is too thin. Use recommended paper. See “Copy

Paper”, About This Machine.

Remove jammed staples. See p.95 “Re-

ples in the stapler.

ceeds the capacity of the stapler.

Originals are not set correctly.

Selected functions cannot be used together.

moving Jammed Staples”.

Check the stapler capacity. See “Supplementary Information”, Copy/Document Server Reference.

Check the correct position to place the originals. See “Staple”, Copy/Document Server Reference.

Check the combination of functions and make the settings again. See “Function Compatibility”, Copy/Document Server Reference.

When You Cannot Make Copies As Wanted

Problem Cause Solution

When sorting, the pages are divided into two blocks.

Paper does not output during printing with stapling.

The copy is grayed out or a text pattern appears in the background of the copy.

Images are skewed. The side guides in the pa-

Images are skewed. The paper is feeding in at

The memory became full in the middle of sorting and the pages were delivered in two blocks.

When you stop printing while using the staple function, paper not stapled during printing may be left in the staple unit.

You have copied a copyguarded document protected from unauthorized copying.

per feed tray are not locked.

a slant.

❖ Edit

Problem Cause Solution

You can interrupt copying when the memory becomes full. See “Memory Full Auto Scan Restart”, General Settings Guide.

Press the {Clear Modes} key and cancel copy settings, including stapling.

Check the document. See “Unauthorized Copy Control”, Printer Reference.

Check that the side guides are locked. See p.77 “Changing the Paper Size”.

Load the paper correctly. See p.73 “Loading Paper”.

When using the Double Copies function, parts of the original image are not copied.

When using the Border, Centre, or Centre/ Border function, parts of the original image are not copied.

When using the Margin Adjustment function, parts of the original image are not copied.

Combination of original and copy paper is not correct.

You set a wide erased margin.

Originals are not scanned correctly.

You set a wide erased margin.

Select A3L for A4K originals and A4 for A5 originals.

Make the margin width narrower. You can adjust it between 2 - 99 mm (0.1" -

3.9"). See “Erase Border Width” and

“Erase Centre Width”, General Settings Guide.

Place the originals correctly.

Set a narrower margin with User Tools. You can set the width between 0 - 30 mm (0" - 1.2").

See “Front Margin: Left / Right”, “Back Margin: Left / Right”, “Front Margin: Top / Bottom”, and “Back Margin: Top / Bottom”, General Settings Guide.

Troubleshooting When Using the Copy Function

Problem Cause Solution

When using the Margin Adjustment function, parts of the original image are not copied.

When using the Image Repeat function, the original image is not copied repeatedly.

❖ Stamp

Problem Cause Solution

The stamp position is wrong.

❖ Combine

Problem Cause Solution

Copies made with the Booklet or Magazine function cannot be folded into a book correctly.

There is a lack of margin space on the opposite side of the binding position.

You selected copy paper the same size as the originals, or you did not select the proper reproduction ratio.

The paper orientation is wrong.

You selected a setting (“Open to Left” or “Open to Right”) that does not match the orientation of originals.

Set a narrower margin with User Tools. You can set the width between 0 - 30 mm (0" - 1.2").

See “Front Margin: Left / Right”, “Back Margin: Left / Right”, “Front Margin: Top / Bottom”, and “Back Margin: Top / Bottom”, General Settings Guide.

Select copy paper larger than the originals or select the proper reproduction ratio.

Check the paper orientation and stamp position.

Change the setting. See “Orientation: Booklet, Magazine”, General Settings Guide.

When using the Combine function, parts of the image are not copied.

Copies are not in correct order.

❖ Duplex

Problem Cause Solution

Cannot print in duplex mode.

You specified a reproduction ratio that does not match the sizes of your originals and copy paper.

You placed the originals in the incorrect order.

You have loaded paper on the bypass tray.

You have loaded paper exceeding 90 g/m

You have selected a tray which is set to [1 Sided

Copy] in [Tray Paper Settings] in [System Settings].

When you specify a reproduction ratio using the Manual Paper Select function, check that the ratio matches your originals and the copy paper. Select the correct reproduction ratio before using the Combine function.

When placing a stack of originals in the ADF, the last page should be on the bottom.

If you place an original on the exposure glass, start with the first page to be copied.

Remove paper loaded on the bypass tray. Load paper in another tray.

Change the paper.

Set the tray to [2 Sided Copy] in [Tray Pa- per Settings] in [System Settings]. See “Pa- per Type: Tray 1-4”, General Settings Guide.

When You Cannot Make Copies As Wanted

Problem Cause Solution

Copies are not in correct order.

When using Duplex, copy is made Top to Bottom even though [Top to Top] is selected.

You placed the originals in the incorrect order.

You placed the originals in the wrong orientation.

When placing a stack of originals in the ADF, the last page should be on the bottom.

If you place an original on the exposure glass, start with the first page to be copied.

Place the original in the correct orientation. See “Originals and copy orientation”, Copy/Document Server Reference.

Reference

“Copy Paper”, About This Machine

“Paper Type: Tray 1-4”, General Settings Guide

“Front Margin: Left / Right”, General Settings Guide

“Back Margin: Left / Right”, General Settings Guide

“Front Margin: Top / Bottom”, General Settings Guide

“Back Margin: Top / Bottom”, General Settings Guide

“Erase Border Width”, General Settings Guide

“Erase Centre Width”, General Settings Guide

“Orientation: Booklet, Magazine”, General Settings Guide

“Memory Full Auto Scan Restart”, General Settings Guide

“Copying from the Bypass Tray”, Copy/Document Server Reference

“Staple”, Copy/Document Server Reference

“Originals and copy orientation”, Copy/Document Server Reference

“Function Compatibility”, Copy/Document Server Reference

“Supplementary Information”, Copy/Document Server Reference

“Unauthorized Copy Control”, Printer Reference

Troubleshooting When Using the Copy Function

When Memory Is Full

This section describes likely causes of and possible solutions for problems related to full memory.

Message Cause Solution

Memory is full.

nn originals have been scanned.

Press [Print] to copy scanned originals. Do not remove remaining originals.

“n” in the message represents a changeable number.

Press [Resume] to scan and copy remaining originals.

[Stop] [Resume]

The scanned originals exceeds the number of pages that can be stored in memory.

The machine checks if the remaining originals should be copied, after the scanned original is printed.

Press [Print] to copy scanned originals and cancel the scanning data. Press [Clear] to cancel the scanning data and not copy.

To continue copying, remove all copies, and then press [Resume]. To stop copying, press [Stop].

Note

❒ If you set [Memory Full Auto Scan Restart] in User Tools to [Yes], even if the mem-

ory becomes full, the memory overflow message will not be displayed. The machine will make copies of the scanned originals first, then automatically proceed scanning and copying the remaining originals. In this case, the resulting sorted pages will not be sequential. See “Input/Output”, General Settings Guide.

Reference

“Input/Output”, General Settings Guide

3. Troubleshooting When

Using the Facsimile Function

This chapter describes likely causes of and possible solutions for facsimile function problems.

Adjusting the Volume

This section describes how to adjust the volume.

You can change the volume of the following sounds that the machine makes.

❖ On Hook Mode

Heard when the {On Hook Dial} key is pressed.

❖ At Transmission

Heard when the machine sends a document.

❖ At Reception

Heard when the machine receives a document.

❖ At Dialing

Heard after pressing the {Start} key, until the line connects to the destination.

❖ At Printing

Heard when a received document is printed. See “Print Completion Beep”, Facsimile Reference.

A Press the {User Tools/Counter} key.

B Press [Facsimile Features]. C Check that the [Gen. Settings/ Adjust] display appears.

Troubleshooting When Using the Facsimile Function

D Press [Adjust Sound Volume].

E Press [Lower] or [Louder] to adjust the volume, and then press [OK].

You can hear the actual volume by pressing [Check].

If you press [Cancel], the volume setting is canceled. The display returns to that of step

You can set the volume level to between 0 and 7.

F Press the {User Tools/Counter} key.

The standby display appears.

Note

❒ You can adjust the On Hook volume when you press the {On Hook Dial}

key. See “On Hook Dial”, Facsimile Reference.

Reference

“On Hook Dial”, Facsimile Reference

“Print Completion Beep”, Facsimile Reference

When a Message Is Displayed

This section describes the machine's main messages. If other messages appear, follow their instructions.

Message Cause Solution

Put original back, check it and press [Start].

Error occurred, and transmission was cancelled.

Cannot detect original size. Place original again, then press [Start].

Call Service

Functional problems with facsimile. Please call service.

Memory is full. Cannot scan more. Transmitting only scanned pages.

Original jammed during Memory Transmission.

A document jam or an error occurred during Immediate Transmission. There may be a problem with the machine or the telephone line (for example noise or cross talk).

The machine failed to detect the size of the original.

There is a problem with the fax. Record the code number shown in

The memory is full. If you press [Exit], the machine re-

Place originals that have not been scanned on the exposure glass or ADF again.

Press [OK], and then resend the pages that have not been sent. If the error reoccurs frequently, contact your service representative.

Place original again, and then press the {Start} key.

the display and contact your service representative. Other functions can be used.

turns to standby mode and starts transmitting the stored pages.

Check the pages that have not been sent using the Communication Result Report, and then resend those pages.

Remove the paper from Internal Tray 1.

The Internal Tray 1 is full. Remove the paper. If the other tray

is also full, the tray name shown in the display changes. Remove paper from the tray indicated in the display.

Troubleshooting When Using the Facsimile Function

Message Cause Solution

Cannot scan to send fax message as scanner is in use for other function.

You do not have the privileges to use this function.

The Copy or Document Server function is in use.

This user code is not allowed to use the function selected.

To cancel the job in process, do the following, and then try faxing again.

Press [Exit], and then press the {Copy} or {Document Server} key. Next press the {Clear/Stop} key. When the message “

[Stop] key

was pressed. Stop copy-

” or “[Stop] key was

ing? pressed. Stop storing?

appears, press [Stop].

Contact the administrator.

If the message continues to be displayed and you cannot switch the screen, press the {Energy Saver} key. Confirm that the display goes off, and then press the {Energy Sav- er} key again. The display will re- turn to the user code entry display. When printing under the copier or printer function, press the {Energy Saver} key only after printing has finished.

”

Authentication has failed.

The selected file(s) which you do not have access privileges to could not be deleted.

Updating the destination list... Please wait. Specified destination(s) or sender's name has been cleared.

The entered login user name or login password is not correct.

The machine cannot perform authentication.

You have tried to delete files without the authority to do so.

Inquire the user administrator for the correct login user name and login password.

Contact the administrator.

Files can be deleted by the person who created the file. To delete a file which you are not authorized to delete, contact the person who created the file.

Wait until the message disappears. Do not switch off the power while this message is displayed.

When a Message Is Displayed

Message Cause Solution

Check whether there are any network problems.

[13-10]

Check whether there are any network problems.

[13-11]

Check whether there are any network problems.

[13-17]

The alias telephone number you entered is already registered on the gatekeeper by another device.

Cannot access gatekeeper. • Check that the gatekeeper ad-

Registering of user name is rejected by SIP server.

• Check that the alias telephone number is correctly programmed in IP-Fax Settings under Facsimile Features. See “IPFax Settings”, General Settings Guide. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help.

• Consult your network administrator.

dress is correctly programmed in IP-Fax Settings under Facsimile Features. See “IP-Fax Settings”, General Settings Guide. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help.

• Consult your network administrator.

• Check that the SIP server address and user name are correctly programmed in IP-Fax Settings under Facsimile Features. See “IP-Fax Settings”, General Settings Guide. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help.

• Consult your network administrator.

Check whether there are any network problems.

[13-18]

Cannot access SIP server. • Check that the SIP server ad-

• Consult your network administrator.

Troubleshooting When Using the Facsimile Function

Message Cause Solution

Check whether there are any network problems.

[14-01]

Cannot find the DNS server, SMTP Server or folder for forwarding.

• Check that the DNS server IPv4 address is correctly programmed using Web Image Monitor. See the Web Image Monitor's Help.

• Check that the DNS server is correctly programmed using Web Image Monitor. See the Web Image Monitor's Help.

• Check that the host name or IPv4 address of the SMTP server is correctly programmed using Web Image Monitor. See the Web Image Monitor's Help.

• Check that the SMTP server is correctly programmed using Web Image Monitor. See the Web Image Monitor's Help.

• Check that the folder for transfer is correctly specified.

• Check that the computer in which the folder for transfer is specified is operating correctly.

• Check that the LAN cable is correctly connected to the machine. See “Connecting to the Ethernet Interface”, General Settings Guide.

• Consult your network administrator.

When a Message Is Displayed

Message Cause Solution

Check whether there are any network problems.

[14-09]

E-mail transmission was refused by SMTP authentication, POP before SMTP authentication or login authentication of the computer in which the folder for transfer is specified.

• Check that the user name and password for SMTP authentication or POP before SMTP authentication are correctly programmed from File Transfer under System Settings. See “File Transfer”, General Settings Guide. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help.

• Check that the user name and password of the Fax E-mail Account are correctly programmed from File Transfer under System Settings. See “File Transfer”, General Settings Guide. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help.

• Check that the login user ID and password for the computer in which the folder for forwarding is specified are correctly programmed.

• Check that the folder for forwarding is correctly specified.

• Check that the computer in which the folder for forwarding is specified is correctly operated.

• Consult your network administrator.

Check whether there are any network problems.

[14-33]

No machine e-mail address is programmed.

• Check that the machine e-mail address is correctly programmed from File Transfer under System Settings. See “File Transfer”, General Settings Guide. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help.

• Consult your network administrator.

Troubleshooting When Using the Facsimile Function

Message Cause Solution

Check whether there are any network problems.

[15-01]

Check whether there are any network problems.

[15-02]

Check whether there are any network problems.

[15-03]

No POP3/IMAP4 server address is programmed.

Cannot log on to the POP3/IMAP4 server.

No machine e-mail address is programmed.

• Check that the host name or IPv4 address of the POP3/IMAP4 server is correctly programmed using the Web Image Monitor. See the Web Image Monitor's Help.

• Consult your network administrator.

• Check that the user name and password of the Fax E-mail Account are correctly programmed using File Transfer under System Settings. See “File Transfer”, General Settings Guide. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help.

• Consult your network administrator.

• Check that the machine e-mail address is correctly programmed using File Transfer under System Settings. See “File Transfer”, General Settings Guide. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help.

When a Message Is Displayed

Message Cause Solution

Check whether there are any network problems.

[15-11]

Check whether there are any network problems.

[15-12]

Cannot find the DNS server or POP3/IMAP4 server.

Cannot log on to the POP3/IMAP4 server.

• Check that the DNS server IPv4 address is correctly programmed using Web Image Monitor. See the Web Image Monitor's Help.

• Check that the DNS server is correctly programmed using Web Image Monitor. See the Web Image Monitor's Help.

• Check that the host name or IPv4 address of the POP3/IMAP4 server is correctly programmed using Web Image Monitor. See the Web Image Monitor's Help.

• Check that the POP3/IMAP4 server is correctly programmed using Web Image Monitor. See the Web Image Monitor's Help.

• Check that the LAN cable is correctly connected to the machine.

• Consult your network administrator.

• Check that the user name and password of the E-mail Account are correctly programmed from File Transfer under System Settings. See “File Transfer”, General Settings Guide. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help.

• Check that the user name and password for POP before SMTP authentication are correctly programmed from File Transfer under System Settings. See “File Transfer”, General Settings Guide. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help.

• Consult your network administrator.

Memory is full. Cannot scan more. Transmission will be stopped.

Memory became full during Parallel Memory Transmission.

Check the pages that have not been sent using the Communication Result Report, and then resend those pages.

Troubleshooting When Using the Facsimile Function

Note

❒ If the “Check whether there are any network problems.” message ap-

pears, the machine is not correctly connected to the network or the settings of the machine are not correct. If you do not need to connect to a network, you can specify the setting so this message is not displayed, and then the {Facsim- ile} key no longer lights. See “Parameter Settings”, General Settings Guide. If you reconnect the machine to the network, be sure to set “Display” with User Parameters.

❒ If the paper tray runs out of paper, “

” appears on the display, asking you to add more paper. If there is paper

it].

left in the other trays, you can receive documents as usual, even if the message appears on the display. You can turn this function on or off with “Parameter Setting”. See “Parameter Settings”, General Settings Guide.

Reference

“Connecting to the Ethernet Interface”, General Settings Guide

“File Transfer”, General Settings Guide

“IP-Fax Settings”, General Settings Guide

“Parameter Settings”, General Settings Guide

No paper. Load it. then press [Ex-

When You Cannot Send or Receive Fax Messages As Wanted

This section describes likely causes of and possible solutions for transmission and reception-related problems.

❖ Transmission/Reception

Problem Cause Solution

Both transmission and reception are impossible.

❖ Transmission

Problem Cause Solution

Document appears blank at the other end.

Printed or sent images are spotty.

Transmission failed due to “Exceeded max. E-mail size.” error.

The modular cord is disconnected.

The setting of the terminal adaptor used for ISDN connection is incorrect.

The original was placed upside down.

The ADF or exposure glass is dirty.

If the e-mail size specified on the machine is too large, the Internet Fax document cannot be sent.

Make sure that the modular cord is correctly connected. See “Connecting the Telephone Line”, General Settings Guide.

Check the setting.

Place it correctly. See “Placing Originals”, Copy/Document Server Reference.

Clean them. See p.101 “Maintaining Your Machine”.

Make sure that ink or correction fluid is dry before placing originals.

Set Max. E-mail Size to [Off], or set the maximum e-mail size to a larger value. Then, re-send the document. See “E-mail Settings”, General Settings Guide.

When using On Hook Dial or Manual Dial,

Receiving...”

“ appears and transmission is not allowed.

LAN-Fax Driver does not work.

If the machine fails to detect the size of the original when the {Start} key is pressed, it performs a receiving operation.

The entered login user name, login password, or driver encryption key is incorrect.

Press [Scan Area], select the scan area, and then resend the document. If you use On Hook Dial or Manual Dial frequently, it is recommended that you set “Receive documents by pressing the {Start} key when originals are not set.” to “Off” in User Parameters. If this is set to “Off”, when using Manual Dial you cannot receive by pressing the {Start} key. See “Parameter Settings”, General Settings Guide.

Check your login user name, login password, or driver encryption key, and enter them correctly. Contact the administrator.

Troubleshooting When Using the Facsimile Function

Problem Cause Solution

LAN-Fax Driver does not work.

Transmission is impossible, but reception is possible.

Although a group specification was set for the following, reception was not possible.

Receiving Station for Transfer Request, End Receiver for Transfer Box, Forwarding, Forwarding of Special Sender, Reception Report e-mail, E-mail TX Results, routing e-mail received via SMTP.

❖ Reception

A high security level is set by the extended security function.

The setting of the terminal adaptor used for ISDN connection is incorrect.

There are regions and telephone exchanges where a dial tone can not be detected.

The number of specified destinations exceeds the maximum number that can be specified as a group.

Contact the administrator.

Check the setting.

Turn th e dial tone detection off in User Parameters. See “Parameter Settings”, General Settings Guide.

A maximum of 500 parties can be specified for a group. Check if there are over the specified numbers registered in the address book. If a group was registered in another group or designated in 15 of Transfer Box, transmission is canceled but an error message does not appear. See “Registering Names to a Group”, General Settings Guide.

Problem Cause Solution

The machine failed to print received fax documents.

Reception is impossible, but transmission is possible.

While pressing [Manual E-mail RX], “

Cannot receive E-mails currently.

pears and e-mail cannot be received.

” ap-

If this happened when the Receive File indicator was lit, low paper may have caused printing to stop.

Store has been selected for Reception File Setting.

B Load Paper indicator is lit. Load paper into the tray. See p.73

The setting of the terminal adaptor used for ISDN connection is incorrect.

The machine is receiving an ondemand e-mail message (e-mail inquiry from the administrator).

• Load paper into the tray.

• Add toner.

See “Substitute Reception”, Facsimile Reference.

Print the fax documents using a Web browser or the Print Stored RX File function. See “Printing Received and Stored Documents” and “Printing fax information using a Web browser”, Facsimile Reference.

“Loading Paper”.

Check the setting.

After the e-mail is received, press [Manual E-mail RX], and then try again.

❖ Printing

Problem Cause Solution

When You Cannot Send or Receive Fax Messages As Wanted

Background of received images appears dirty. Images from the back of the page appear.

Received image is too light.

❖ Others

Problem Cause Solution

All fax documents stored in memory have been lost. Those documents include ones stored through Memory Transmission/Reception, Confidential Reception, Substitute Reception, or Auto Document.

Image density is too high. Adjust scan density. See “Image

Density (Contrast)”, Facsimile Reference.

When using moist, rough, or processed paper, areas of print may not be fully reproduced.

When D is blinking, toner is beginning to run out.

• The image density has been set too low.

• The original of the transmitted fax was printed on paper that is too thin.

When about one hour passes after power to the machine is turned off, all fax documents stored in memory are lost.

Only use recommended paper. See “Copy Paper”, About This Machine.

Add toner. See p.81 “Adding Toner”.

• Request the sender to increase image density.

• Request the sender to reprint the original on thicker paper and fax it again.

If any documents have been lost for this reason, a Power Failure Report is automatically printed when the machine is turned on. If fax documents stored for Memory Transmission have been lost, check the destinations and resend the documents. If fax documents received through Memory, Confidential or Substitute Reception have been lost, ask the senders to resend the documents. If Auto Documents have been lost, reprogram them. See p.40 “Turning Off the Main Power / In the Event of Power Failure”.

When a correct password is entered, you cannot print documents that appear in the confidential box or bulletin board box, or transmit / print out stored documents.

[ProgDest] or [Manual Input] does not appear.

Documents are locked by a security function if incorrect passwords are entered a certain number of times.

This function is made unavailable by the enhanced security function.

Contact the administrator.

Troubleshooting When Using the Facsimile Function

Problem Cause Solution

The following functions are not available: Transfer Box, Forwarding, Store File in the Information Box, routing e-mail received via SMTP, and Polling Transmission.

This function is made unavailable by the enhanced security function.

Contact the administrator.

Reference

“Copy Paper”, About This Machine

“Connecting the Telephone Line”, General Settings Guide

“E-mail Settings”, General Settings Guide

“Parameter Settings”, General Settings Guide

“Registering Names to a Group”, General Settings Guide

“Placing Originals”, Copy/Document Server Reference

“Image Density (Contrast)”, Facsimile Reference

“Substitute Reception”, Facsimile Reference

“Printing Received and Stored Documents”, Facsimile Reference

“Printing fax information using a Web browser”, Facsimile Reference

When You Need to Cancel a Transmission

This section describes how to cancel a transmission.

What you need to do Operation

You need to cancel a Memory Transmission. Press [Stop Scanning] or the {Clear/Stop} key to

cancel the job during scanning. See “Canceling a Transmission”, Facsimile Reference.

You need to cancel a Memory Transmission. If the original is being sent or if it is in standby,

press [Change / Stop TX File] or the {Clear/Stop} key. See “Canceling a Transmission”, Facsimile Reference.

You need to cancel an Immediate Transmission.

Reference

“Canceling a Transmission”, Facsimile Reference

Press [Stop Transmission] or the {Clear/Stop} key. See “Canceling a Transmission”, Facsimile Reference.

When an Error Report Is Printed

An Error Report is printed if a document cannot be successfully sent or received.

Possible causes include a problem with the machine or noise on the telephone line. If an error occurs during transmission, resend the original. If an error occurs during reception, ask the sender to resend the document.

Note

❒ If an error happens frequently, contact your service representative.

❒ The “Page” column gives the total number of pages. The “Page not sent” or

“Page not received” column gives the number of pages not sent or received successfully.

❒ You can display a destination with the User Parameters. See “Parameter Set-

tings”, General Settings Guide.

❒ You can display a sender name with the User Parameters. See “Parameter Set-

tings”, General Settings Guide.

Reference

“Parameter Settings”, General Settings Guide

Troubleshooting When Using the Facsimile Function

Turning Off the Main Power / In the Event of Power Failure

The following notes concern power failure and turning off the machine.

CAUTION:

• When you disconnect the power plug from the wall outlet, always pull the plug (not the cable).

Important

❒ Do not turn off the main power switch while the power indicator is lit or

blinking. If you do, the hard disk and memory may be damaged and failure could result.

❒ Turn off the main power switch before pulling out the plug. If you pull out

the plug with the switch on, the hard disk and memory may be damaged and failure could result.

❒ Make sure that 100% is shown on the display before you unplug the machine.

If a lower value is shown, some data is currently present in memory.

❒ Right after a power failure, the internal battery needs to be sufficiently re-

charged to guard against future data loss. Keep the machine plugged in and the main power switch on for about 24 hours after the power loss.

Even if the main power switch is turned off, the contents of the machine memory (for example, programmed numbers) will not be lost. However, if power is lost for about one hour because the main power switch is turned off, there is a power cut, or the power cable is removed, contents of the Fax memory are lost. Lost items will include any fax documents stored in memory using Memory Transmission/Reception, Auto Document, Confidential Reception, Memory Lock, or Substitute Reception.

If a file was deleted from memory, a Power Failure Report is automatically printed as soon as the power is restored.

This report can be used to identify lost files. If a memory stored for Memory Transmission was lost, resend it. If a document received by Memory Reception or Substitute Reception was lost, ask the sender to resend it.

❖ RDS (Remote Diagnostic System)

If the machine has a problem, a service representative can perform various settings over the telephone line from the service station. If you want to use this function, change the User Parameter. See “Parameter Settings”, General Settings Guide.

When an Error Occurs Using Internet Fax

This section describes reports that the machine sends if an Internet Fax error occurs.

Error Mail Notification

The machine sends the Error Mail Notification to the sender when it is unable to successfully receive a particular e-mail message. A “cc” of this notification is also sent to the administrator's e-mail address when one is specified.

Important

❒ If an incoming Internet Fax from another party bypasses the SMTP server,

even if reception is not successful, an Error Mail Notification is not sent to the sender.

Note

❒ You can select to send Error Mail Notification with User Parameters. See “Pa-

rameter Settings”, General Settings Guide.

❒ If Error Mail Notification cannot be sent, the Error Report (E-Mail) is printed

by the machine.

❒ If an error occurs when an e-mail is received via SMTP, the SMTP server

sends an error e-mail to the originator of the document.

Reference

“Parameter Settings”, General Settings Guide

Error Report (E-Mail)

The Error Report (E-Mail) is printed by the machine when it is unable to send an Error Mail Notification.

Server-Generated Error E-mail

The transmitting server sends this error e-mail to the originator of e-mail that cannot be transmitted successfully (due to reasons such as specifying an incorrect e-mail address).

Important

❒ If an Internet Fax transmission bypasses the SMTP server, even if transmis-

sion is not successful, an error e-mail is not sent from the server.

Note

❒ After a server-generated error e-mail is printed, the first page of the sent doc-

ument is printed.

Troubleshooting When Using the Facsimile Function

4. Troubleshooting When

Using the Printer Function

This chapter describes likely causes of and possible solutions for printer function problems.

When You Cannot Connect to the USB Interface

This section describes how to troubleshoot a problem related to USB connections.

Problem Cause Solution

The machine is not automatically recognized.

Windows has already configured the USB settings.

Windows Me and the machine cannot be connected.

The USB cable is not connected properly.

Check whether the computer has identified the machine as an unsupported device.

You need to download USB Printing Support for Windows Me.

Turn off the power of the machine, reconnect the USB cable, and then turn it on again.

Open Windows' Device Manager, and then, under [Universal Serial Bus control- lers], remove any conflicting devices. Conflicting devices have a [!] or [?] icon by them. Take care not to accidentally remove required devices. For details, see Windows Help.

When using Windows 2000 / XP or Windows Server 2003, an erroneous device is displayed under [USB Controller] in the [Device Manager] dialog box.

Download USB Printing Support from the supplier's website.

Search the model name you use on the supplier's website, and download USB Printing Support.

Troubleshooting When Using the Printer Function

When a Message Is Displayed during Installation

This section describes what to do when a message appears during installation of the printer driver. Message number 58 or 34 indicates that the printer driver cannot be installed using Auto Run. Install the printer driver using [Add Printer] or

[Install Printer].

For Windows 95 / 98 / Me, Windows 2000 and Windows NT 4.0

This section describes the procedure under Windows 95/98/Me, Windows 2000 or Windows NT 4.0.

A On the [Start] menu, point to [Settings], and then click [Printers]. B Double-click the Add Printer icon. C Follow the instructions in Add Printer Wizard.

If the printer driver is on a CD-ROM, the location of the RPCS printer driver is either \DRIVERS\RPCS\WIN9X_ME, or \DRIVERS\RPCS\WIN2K_XP.

If the installer starts, click [Cancel] to quit.

For Windows XP Professional and Windows Server 2003

This section describes the procedure under Windows XP Professional or Windows Server 2003.

A On the [Start] menu, click [Printers and Faxes]. B Click [Add a printer]. C Follow the instructions in Add Printer Wizard.

If the printer driver is on a CD-ROM, the location of the RPCS printer driver is \DRIVERS\RPCS\WIN2K_XP.

If the installer starts, click [Cancel] to quit.

When a Message Is Displayed during Installation

For Windows XP Home Edition

This section describes the procedure under Windows XP Home Edition.

A On the [Start] menu, click [Control Panel]. B Click [Printers and Other Hardware]. C Click [Printers and Faxes]. D Click [Add a Printer]. E Follow the instructions in Add Printer Wizard.

If the printer driver is on a CD-ROM, the location of the RPCS printer driver is \DRIVERS\RPCS\WIN2K_XP.

If the installer starts, click [Cancel] to quit.

Troubleshooting When Using the Printer Function

When a Message Is Displayed

This section describes the principal messages that appear on the panel display. If a message not described here appears, act according to the message.

Reference

Before turning the main power off, see “Turning Off the Main Power”, About This Machine.

Status Messages

This section describes the machine status messages.

Message Problem

Ready

Printing...

Waiting...

Offline

Please wait.

Resetting job...

Setting change...

Hex Dump Mode

This is the default ready message. The machine is ready for use. No action is required.

The machine is printing. Wait a while.

The machine is waiting for the next data to print. Wait a while.

The machine is offline. To start printing, switch the machine online by pressing [fOnline] on the display panel.

The machine is preparing the development unit. Wait a while.

The machine is resetting the print job. Wait until “

Ready” appears on the display panel.

The machine is setting changing. Wait a while.

In the Hex Dump mode, the machine receives data in hexadecimal format. Turn off the machine after printing, and then turn back on.

Alert Messages

This section describes the machine Alert messages.

Message Cause Solution

When a Message Is Displayed

IEEE 802.11b (Wireless LAN) has a problem.

HDD has a problem.

USB has a problem.

Ethernet board has a problem.

You do not have the privileges to use this function.

• IEEE 802.11b interface unit was not inserted when the machine was turned on, or it was pulled out after the machine turned on.

• The settings are not updated although the unit is detected, or errors are found while accessing the unit.

An error has occurred in the hard disk drive.

An error has occurred in the USB interface.

An error has occurred in the Ethernet board.

This user code is not allowed to use the function selected.

Turn off the machine and check that the IEEE 802.11b interface unit is inserted correctly. Then, turn the machine on again. If the message appears again, contact your service representative.

Turn off the main power switch, and back on again. If the message appears again, contact your service representative.

Contact the administrator.

You do not have the privileges to use this function.

Authentication has failed.

This user code is not allowed to use the function selected.

The entered login user name or login password is not correct.

The machine cannot perform authentication.

Inquire the user administrator for the correct login user name and login password.

Contact the administrator.

Troubleshooting When Using the Printer Function

Message Cause Solution

The selected file(s) which you do not have access privileges to could not be deleted.

Updating the destination list... Please wait. Specified destination(s) or sender's name has been cleared.

Parallel I/F board has a problem.

Printer font error.

You have tried to delete files without the authority to do so.

An error has occurred in the parallel interface board.

An error has occurred in the font settings.

Files can be deleted by the person who created the file. To delete a file which you are not authorized to delete, contact the person who created the file.

Wait until the message disappears. Do not switch off the power while this message is displayed.

Turn off the main power switch, and back on again. If the message appears again, contact your service representative.

Check the font settings.

Memory Overflow

Maximum capacity of PCL or PostScript 3 list display has been exceeded.

Reference

“Printer Features”, General Settings Guide

Reduce the value of [Resolution] in the printer driver, or select [Frame Priority] from [Memory Usage] in [System] (see “Printer Features”, General Settings Guide). If this message continues to appear after taking these steps, decrease the number of files sent to the machine.

When a Message Is Displayed

Checking the Error Log

If files could not be stored due to printing errors, identify the cause of the errors by checking the error log on the control panel.

Important

❒ The most recent 30 errors are stored in the error log. If a new error is added

when there are 30 errors already stored, the oldest error is deleted. However, if the earliest error is a Sample Print, Locked Print, Hold Print, or Stored print error, it is not deleted. The error is stored separately until the number of errors reaches 30.

❒ If the main power switch is turned off, the log is deleted.

A Press the {Printer} key to display the printer screen.

AJO030S

B Press [Error Log].

An error log list appears.

C Press the desired job list.

Troubleshooting When Using the Printer Function

When You Cannot Print

This section describes what to do if printing does not start even after performing [Print].

Problem Cause Solution

Printing does not start. The power is off. Check that the cable is securely plugged

into the power outlet and the machine. Turn on the main power switch.

Printing does not start. The machine is set to

“Offline”.

Printing does not start. The cause is displayed

on the display of the control panel.

Printing does not start. The interface cable is not

connected correctly.

Printing does not start. The correct interface ca-

ble is not being used.

Printing does not start. The interface cable was

connected after the machine was switched on.

Printing does not start. If the machine is using

wireless LAN, a weak wireless signal might be causing print to fail.

Press [fOnline] on the display panel.

Check the error message or warning status on the display panel and take the required action.

Connect the interface cable securely. If it has a fastener, fasten that securely as well. See “Connecting the Machine”, General Settings Guide.

The type of interface cable you should use depends on the computer. Be sure to use the correct one. If the cable is damaged or worn, replace it. See “Connecting the Machine”, General Settings Guide.

Connect the interface cable before turning on the machine.

To check signal status, press the {User

Tools/Counter} key, and then press [System Settings] on the display panel. On the [Interface Settings] tab, select [IEEE

802.11b], and then press [Wireless LAN Signal]. If signal quality is poor, move the

machine to a location where radio waves can pass or remove objects that might cause interference.

(You can check signal status only when using wireless LAN in the infrastructure mode.)

Printing does not start. If the machine is using

wireless LAN, SSID settings are incorrect.

Check using the machine's display panel that the SSID is correctly set. See “Interface Settings”, General Settings Guide.

When You Cannot Print

Problem Cause Solution

Printing does not start. If the machine is using

wireless LAN, the receiver's MAC address may be preventing communication with the access point.

Printing does not start. The wireless LAN inter-

face is not working.

Printing does not start. The login user name,

Printing does not start.

Data In indicator does not light up or flash.

Advanced encryption has been set using the Extended Security function.

If the Data In indicator does not light up or flash even after the print job starts, the machine has not received the data.

Check access point settings when in the infrastructure mode. Depending on the access point, client access may be limited by MAC address. Also, check there are no transmission problems between the access point and wired clients, and between the access point and wireless clients.

Confirm the orange LED is lit, and the green LED is lit or blinks during transmission.

Check the login user name, login password, or driver encryption key.

Check the settings of the Extended Security function with the administrator.

• When the machine is connected to a computer via a cable, check that the computer print port settings are correct. See p.52 “When the Data In Indicator Does Not Light Up or Flash”.

• When it is networked with a computer, contact the administrator.

The printer function status indicator is lit in red.

Configuration page cannot be printed.

Printing does not start when using the extended wireless LAN in Ad-hoc mode.

The cause is displayed on the display of the control panel.

A mechanical error might have occurred.

The correct Communication mode is not set.

Check the error message on the display panel and take required action. See p.46 “When a Message Is Displayed”.

Contact your service representative. See “Printing the Configuration Page”, General Settings Guide.

Turn the main power off and back on. See “Turning On the Power”, About This Machine.

Or, change the settings for [System Set- tings], [Interface Settings], and [Network]. See “Interface Settings”, General Settings Guide.

Reference

“Turning On the Power”, About This Machine

“Connecting the Machine”, General Settings Guide

“Interface Settings”, General Settings Guide

“Printing the Configuration Page”, General Settings Guide

Troubleshooting When Using the Printer Function

When the Data In Indicator Does Not Light Up or Flash

When the Data In indicator does not light up or flash after starting a print job, data is not being sent to the machine.

When the machine is connected to the computer using the interface cable

This section describes how to check the print port when the Data In indicator does not light up or blink. Check if the print port setting is correct. When it is connected using a parallel interface, connect it to LPT1 or LPT2.

❖ For Windows 95/98/Me

A Click the [Start] button, point to [Settings], and then click [Printers].

B Click the icon of the machine. On the [File] menu, click [Properties].

C Click the [Details] tab.

D In the [Print to the following port:] list, confirm the correct port is selected.

❖ For Windows 2000 or Windows NT 4.0

A Click the [Start] button, point to [Settings], and then click [Printers].

B Click the icon of the machine. On the [File] menu, click [Properties].

C Click the [Ports] tab.

D In the [Print to the following port(s)] list, confirm the correct port is selected.

❖ For Windows XP Professional or Windows Server 2003

A Click the [Start] button, and then click [Printers and Faxes].

B Click the icon of the machine. On the [File] menu, click [Properties].

C Click the [Ports] tab.

D In the [Print to the following port(s)] list, confirm the correct port is selected.

❖ For Windows XP Home Edition

A Click the [Start] button, and then click [Control Panel].

B Click [Printers and Other Hardware].

C Click [Printers and Faxes].

D Click the icon of the machine. On the [File] menu, click [Properties].

E Click the [Ports] tab.

F In the [Print to the following port(s)] list, confirm the correct port is selected.

Network Connection

Contact the network administrator.

When Scan Results Are Not As Expected

This section describes causes and remedies when scan results are not as expected.

Problem Cause Solution

The scanned image is dirty.

The image is distorted or out of position.

The scanned image is upside down.

No image results from scanning.

The scanned image contains white spaces.

The exposure glass or the exposure glass cover is dirty.

The original was moved during scanning.

The original was not pressed flat against the exposure glass.

The original was placed upside down.

The original was placed with the front and back reversed.

• If you scan originals using functions other than the network TWAIN scanner function, certain paper size and resolution settings may produce scanned images that are larger than the specified size because of margins being added to the sides.

• If the File Format Converter (optional ) is installed, the margins may become wider.

Clean these parts. See p.101 “Maintaining Your Machine”.

Do not move the original during scanning.

Check that the original is pressed flat against the exposure glass.

Place the original in the correct orientation. See “Placing Originals”, Copy/Document Server Reference.

When the original is placed directly on the exposure glass, the side to be scanned must face down. When the original is fed via the ADF, the side to be scanned must face up. See “Placing Originals”, Copy/Document Server Reference.

Scanning at a higher resolution may reduce the margins.

Reference

“Placing Originals”, Copy/Document Server Reference

Troubleshooting When Using the Scanner Function

When You Cannot Send Scanned Files

This section describes likely causes of and solutions for problems related to network delivery and sending e-mail.

When Stored Files Cannot Be Accessed

This section describes likely causes of and possible solutions for job access-related problems.

Problem Cause Solution

The stored file is locked and is not accessible.

The file, which is password protected, is locked because the password was incorrectly entered ten times.

Contact the administrator.

When You Cannot Browse the Network to Send a Scan File

This section describes likely causes of and possible solutions for the network browsing failing to operate when files are sent.

Problem Cause Solution

The network cannot be browsed when specifying the destination folder.

The following machine settings may not be correct:

• IPv4 address

• Subnet Mask

Check the settings. See “Network Settings”, General Settings Guide.

Reference

“Network Settings”, General Settings Guide

When the TWAIN Driver Cannot Be Started

This section describes likely causes of and possible solutions for the TWAIN driver failing to operate.

Problem Cause Solution

The Scanner Properties dialog box cannot be displayed.

Advanced encryption has been specified in the extended security setting.

For details about the extended security setting, contact the administrator.

When You Cannot Send Scanned Files

When Stored Files Cannot Be Edited

This section describes likely causes of and possible solutions for stored files being unable to be edited.

Problem Cause Solution

Stored files cannot be deleted. File names and passwords cannot be changed. Files cannot be redelivered.

Limits have been imposed using the available extended security function.

Contact the administrator.

When the Network Delivery Function Cannot Be Used

This section describes likely causes of and possible solutions for the network delivery function failing to operate.

Problem Cause Solution

The network delivery function cannot be used.

Reference

“Network Settings”, General Settings Guide

The delivery software may be an old version or a security setting may be specified.

The network delivery function setting is not correct.

Contact the administrator.

Specify it correctly. See “Network Settings”, General Settings Guide.

Operation Is Not Possible When Messages Appear

This section describes likely causes of and possible solutions for messages that appear and when the machine fails to operate.

Message Cause Solution

Updating the destination list... Please wait. Specified destination(s) or sender's name has been cleared.

Wait until the message disappears. Do not switch off the power while this message is displayed.

Troubleshooting When Using the Scanner Function

When a Message Is Displayed

This section describes likely causes of and possible solutions for error messages that might appear on the machine's control panel.

When a Message Is Displayed on the Control Panel

This section describes causes and remedies if an error message appears on the display of the control panel.

Important

❒ If a message not described here appears, act according to the message. For in-

formation about how to turn off the main power switch, see “Turning Off the Main Power”, About This Machine.

Message Cause Solution

Connection with LDAP server has failed. Check the server status.

LDAP server authentication has failed. Check the settings.

The destination list has been updated. Specified destination(s) or sender's name has been cleared.

Updating the destination list has failed. Try again?

Updating the destination list... Please wait. Specified destination(s) or sender's name has been cleared.

A network error has occurred and connection has failed.

The user name and password differ from those set for LDAP Authentication.

A specified destination or sender's name was cleared when the destination list in the delivery server was updated.

A network error has occurred.

The destination list is being updated.

Try the operation once more. If the message is still shown, the network may be crowded. Check the information of System Settings. See “System Settings”, General Settings Guide.

Make settings correctly for the user name and the password for LDAP server authentication.

Specify the destination or sender's name again.

Check whether the server is connected.

If a destination or sender's name was already selected, re-select it after this message disappears.

When a Message Is Displayed

Message Cause Solution

Exceeded max. number of files which can be sent at the same time. Reduce the number of the selected files.

Cannot detect original size. Select scan size.

Exceeded max. No. of search results which can be displayed. Max.:

You do not have the privileges to use this function.

The number of files exceeded the maximum number possible.

An irregular original is placed.

Search results have exceeded the max. displayable number.

The use of the function is restricted to authenticated users only.

Reduce the number of files and send them again.

• Place the original correctly.

• Specify the scan size.

• When placing an original directly on the exposure glass, the lifting/ lowering action of the ADF triggers the automatic original size detection process. Lift the ADF by more than 30 degrees.

See “Placing Originals”, Copy/Document Server Reference.

Search again after changing the search conditions.

Contact the administrator.

Exceeded max. number of standby files. Try again after the current file is sent.

Exceeded time limit for LDAP server search. Check the server status.

The specified group contains some invalid destination(s). Do you want to select only valid destination(s)?

Cannot find the specified path. Please check the settings.

The maximum number of standby files has been exceeded.

A network error has occurred and connection has failed.

The specified group contains some destinations for sending by e-mail and some destinations for sending by Scan to Folder.

The destination computer name or folder name is invalid.

There are 100 files waiting in the sending queue for e-mail, Scan to Folder, or delivery functions. Wait until files have been sent.

Try the operation once more. If the message is still shown, the network may be crowded. Check the information of System Settings. See “System Settings”, General Settings Guide.

To select destinations for sending by email, press [Select] for the message displayed on the e-mail screen. To select destination for sending by Scan to Folder, press [Select] for the message displayed on the Scan to Folder screen.

Check whether the computer name and the folder name for the destination are correct.

Troubleshooting When Using the Scanner Function

Message Cause Solution

Exceeded max. number of alphanumeric characters for the path.

The selected file(s) which you do not have access privileges to could not be deleted.

Selected file is currently in use. Cannot delete it.

Cannot cancel sending certain file(s). To confirm the result, check [Scanned Files Status].

The maximum number of specifiable alphanumeric characters in a path has been exceeded.

You have tried to delete files without the authority to do so.

You cannot delete a file which is waiting to be transmitted (“Waiting...” status displayed) or whose information is being changed with DeskTopBinder.

You cannot cancel a file currently being sent.

The maximum number of characters which can be entered for the path is 128. Check the number of characters you entered, and then enter the path again. See “Folder transmission”, Scanner Reference.

The files can be deleted by the person who created the file. To delete a file which you are not authorized to delete, contact the person who created the file.

Cancel transmission (“Waiting...”status cleared) or the DeskTopBinder setting, and then delete the file.

You can only cancel files waiting to be sent. You cannot cancel files already sent or currently being sent, files that were sent but did not reach the destination, or files that have been cancelled.

Selected file is currently in use. Cannot change file name.

Selected file is currently in use. Cannot change password.

Selected file is currently in use. Cannot change user name.

You cannot change the name of a file which is waiting to be transmitted (“Waiting...” status displayed) or whose information is being changed with DeskTopBinder.

You cannot delete the password of a file which is waiting to be transmitted (“Waiting...” status displayed) or whose information is being changed with DeskTopBinder.

You cannot change the user name for a file which is waiting to be transmitted (“Waiting...” status displayed) or whose information is being changed with DeskTopBinder.

Cancel transmission (“Waiting...”status cleared) or the DeskTopBinder setting, and then change the file name.

Cancel transmission (“Waiting...”status cleared) or the DeskTopBinder setting, and then delete the password.

Cancel transmission (“Waiting...”status cleared) or the DeskTopBinder setting, and then change the user name.

When a Message Is Displayed

Message Cause Solution

Connection with the destination has failed. Check the status and connection. To check the current status, press [Scanned Files Status].

Authentication with the destination has failed. Check settings. To check the current status, press [Scanned Files Status].

Sender's name is not selected. Please specify sender's name.

Exceeded max. Email size. Sending E-mail has been cancelled. Check [Max. Email Size] in Scanner Features.

The correct Network settings are not made.

The entered user name or password was invalid.

The sender's name was not specified.

The maximum e-mail size has been exceeded.

• Check the network settings of the client computer.

• Check that components such as the LAN cable are connected properly.

• Check that the server settings are correct and the server is working properly.

• Check that the user name and password are correct.

• Check that the ID and password for the destination folder are correct.

• A password of 64 or more characters may not be recognized.

A sender's name should be specified before sending e-mail. Send e-mail after specifying the sender's name.

• Increase the size of [Max. E-mail Size].

•Set [Divide & Send E-mail] to [Yes (per page)] or [Yes (per max. size)].

See “Send Settings”, General Settings Guide.

Sending the data has failed. The data will be resent later.

Sending the data has failed. To confirm the result, check [Scanned Files Status].

A network error has occurred and a file was not sent correctly.

While a file was being sent, a network error occurred and the file could not be sent correctly.

Wait until sending is retried automatically after the preset interval. If sending fails again, contact the administrator.

Try the operation once more. If the message is still shown, the network may be crowded. Contact the administrator. If multiple files were sent, use the Scanned Files Status screen to check for which file the problem occurred.

Troubleshooting When Using the Scanner Function

Message Cause Solution

Transmission has failed. Insufficient memory in the destination hard disk. To check the current status, press [Scanned Files Status].

Output buffer is full. Sending the data has been cancelled. Please try again later.

Exceeded max. number of pages per file. Do you want to store the scanned pages as 1 file?

Exceeded max. file capacity. Delete the unnecessary stored files.

Transmission has failed. There was not enough free space on the hard disk of the SMTP server, FTP server, or client computer at the destination.

Too many jobs are in standby state, and sending was cancelled.

The file being stored has exceeded the max. number of pages for one file.

The maximum number of files that can be stored has been exceeded.

Allocate sufficient space.

Retry sending after sending jobs in standby state completes.

Specify whether to use the data or not. Scan the pages that were not scanned and store them as a new file. See “Storing Files Using the Scanner Function”, Scanner Reference.

Try one of the following measures:

• Wait for a while, and then retry the scan operation.

• Reduce the scan area or scanning resolution. See “Items for Specifying Scan Settings”, Scanner Reference.

• Delete unneeded stored files. See “Deleting a Stored File”, Scanner Reference.

Cannot send scanned data. Exceeded max. number of files. Unable to capture files.

Exceeded max. number of files which can be used in Document Server at the same time.

The maximum number of files that can be stored has been exceeded.

The maximum number of files that can be stored in the document server has been exceeded.

Try one of the following measures:

• Wait for a while, and then retry the scan operation.

• Reduce the scan area or scanning resolution. See “Items for Specifying Scan Settings”, Scanner Reference.

• Delete unneeded stored files. See “Deleting a Stored File”, Scanner Reference.

Check the files stored by the other functions, and then delete unneeded files. See “Using the Document Server”, Copy/Document Server Reference.

When a Message Is Displayed

Message Cause Solution

Entered protection code for destination is incorrect. Please re-enter.

Exceeded max. number of alphanumeric characters.

Cannot log in with the entered user name or password.

Authentication has failed.

The entered path is not correct. Please re-enter.

The correct protect destination code was not entered.

The maximum enterable number of alphanumeric characters has been exceeded.

The entered login user name or login password is not correct.

The machine cannot perform authentication.

The entered path format is incorrect.

Check that the protection code is correct, and then enter it again. See “Registering a Protection Code”, General Settings Guide.

Check the maximum number of characters which can be entered, and then enter it again. See “Values of Various Set Items for Transmission/Storage/Delivery Function”, Scanner Reference.

Inquire the user administrator for the correct login user name and login password.

Contact the administrator.

Confirm the destination computer and the path, and then enter it again.

Captured file exceeded max. number of pages per file. Cannot send the scanned data.

Original is being scanned by another function.

The E-mail address entered is not correct. Please re-enter.

Memory is full. Press [Send] to send the current scanned data, or press [Cancel] to delete.

The maximum number of pages per file has been exceeded.

The machine is using another function such as copying.

The entered e-mail address is incorrect.

Because there is not enough free hard disk space in the machine for delivering or sending by e-mail while storing in the Document Server, only some of the pages could be scanned.

Reduce the number of pages in the transmitted file, and then resend the file. See “Values of Various Set Items for Transmission/Storage/Delivery Function”, Scanner Reference.

Retry scanning after the operation with the other function is completed.

Check that the e-mail address is correct, and then enter it again.

Specify whether to use the data or not.

Troubleshooting When Using the Scanner Function

Message Cause Solution

Memory is full. Cannot scan. The scanned data will be deleted.

Memory is full. Do you want to store scanned file?

Exceeded max. data capacity. Check the scanning resolution, then reset original(s).

Exceeded max. data capacity. Check the scanning resolution, then press Start again.

Because of insufficient hard disk space, the first page could not be scanned.

Because there is not enough free hard disk space in the machine for storing in the Document Server, only some of the pages could be scanned.

The scanned original exceeded maximum data capacity.

The scanned data exceeded maximum data capacity.

Try one of the following measures:

• Wait for a while, and then retry the scan operation.

• Reduce the scan area or scanning resolution. See “Items for Specifying Scan Settings”, Scanner Reference.

• Delete unneeded stored files. See “Deleting a Stored File”, Scanner Reference.

Specify whether to use the data or not.

Specify the scan size and resolution again. Note that it may not be possible to scan very large originals at a high resolution. See “Items for Specifying Scan Settings”, Scanner Reference.

Exceeded max. page capacity per file. Press [Send] to send the scanned data, or press [Cancel] to delete.

The number of scanned pages exceeded maximum page capacity.

Select whether to send the data so far.

When a Message Is Displayed

Reference

“Turning Off the Main Power”, About This Machine

“System Settings”, General Settings Guide

“Send Settings”, General Settings Guide

“Registering a Protection Code”, General Settings Guide

“Placing Originals”, Copy/Document Server Reference

“Using the Document Server”, Copy/Document Server Reference

“Storing Files Using the Scanner Function”, Scanner Reference

“Deleting a Stored File”, Scanner Reference

“Items for Specifying Scan Settings”, Scanner Reference

“Values of Various Set Items for Transmission/Storage/Delivery Function”, Scanner Reference

“Folder transmission”, Scanner Reference

When a Message Is Displayed on the Client Computer

This section describes likely causes of and possible solutions for the main error messages displayed on the client computer when using the TWAIN driver.

Important

❒ If a message not described here appears, act according to the message. For in-

formation about how to turn off the main power switch, see “Turning Off the Main Power”, About This Machine.

Message Cause Solution

Clear Misfeed(s) in ADF.

Invalid Winsock version. Please use version 1.1 or higher.

The name is already in use. Check the registered names.

A paper misfeed has occurred inside the ADF.

You are using an invalid version of Winsock.

You tried to register a name that is already in use.

Remove jammed originals, and place them again.

Check whether the originals are suitable to be scanned by the machine.

Install the operating system of the computer or copy Winsock from the operating system CD-ROM.

Use another name.

Cannot detect the paper size of the original. Specify the scanning size.

The set original was misaligned.

• Place the original correctly.

• Specify the scan size.

• When placing an original directly on the exposure glass, the lifting/lowering action of the ADF triggers the automatic original size detection process. Lift the ADF by more than 30 degrees.

Troubleshooting When Using the Scanner Function

Message Cause Solution

Cannot add any more scanning mode.

Cannot specify any more scanning area.

Call Service Please call your service representative.

Scanner is not available on the specified device.

Scanner is not available. Check the scanner connection status.

The maximum number of registerable scan modes has been exceeded.

The maximum number of registerable scan areas has been exceeded.

An unrecoverable error has occurred in the machine.

The TWAIN scanner function cannot be used on this machine.

• The machine's main power switch is off.

• The machine is not connected to the network correctly.

The maximum number of modes that can be stored is 99. Delete unneeded modes.

The maximum number of scanning areas that can be stored is 99. Delete unneeded scanning area.

Contact your service representative.

• Set the main power switch to “On”.

• Check whether the machine is connected to the network correctly.

• Deactivate the personal firewall of the client computer.

• Use an application such as telnet to make sure SNMPv1 or SNMPv2 is set as the machine’s protocol. See “Network Settings”, General Settings Guide and “Using telnet”, Network Guide.

Cannot find the scanner. Check if the scanner main power is on.

No response from the scanner.

Error has occurred in the scanner.

• The machine's main power switch is off.

• The machine is not connected to the network correctly.

The machine is not connected to the network correctly.

The network is crowded.

The application-specified scan conditions have exceeded the setting range of the machine.

• Set the main power switch to “On”.

• Check whether the machine is connected to the network correctly.

• Deactivate the personal firewall of the client computer.

• Use an application such as telnet to make sure SNMPv1 or SNMPv2 is set as the machine’s protocol. See “Network Settings”, General Settings Guide and “Using telnet”, Network Guide.

Check whether the machine is connected to the network correctly.

Wait for a while, and then try to reconnect.

Check whether the scanning settings made with the application exceed the setting range of the machine.

When a Message Is Displayed

Message Cause Solution

Fatal error has occurred in the scanner.

Cannot connect to the scanner. Check the network Access Mask settings in User Tools.

Scanner is not ready. Check the scanner and the options.

Insufficient memory. Reduce the scanning area.

An unrecoverable error has occurred on the machine.

An access mask is set.

The ADF cover is open. Check whether the ADF cover is closed.

Scanner memory is insufficient.

Contact your service representative.

Contact the network or scanner administrator.

• Reset the scan size.

• Lower the resolution.

• Set with no compression. See the TWAIN Driver Help.

The problem may be due to the following cause:

• “The Relationship between the Resolution and the Scanning Area” chart in Help for halftone scanning might not always apply. Scanning cannot be performed if large values are set for brightness when using halftone or high resolution.

Insufficient memory. Reduce the scanning area.

Cannot find "XXX" scanner used for the previous scan. "YYY" will be used instead.

(“XXX” and “YYY” indicate scanner names.)

When a paper misfeed occurs in the machine during printing, scanning cannot be performed.

• The main power switch of the previously used scanner is not set to “On”.

• The machine is not connected to the network correctly.

After the misfed paper has been removed, proceed with scanning.

• Check whether the main power switch of the scanner used for the previous scan is turned off.

• Check whether the scanner used for the previous scan is connected to the network correctly.

• Deactivate the personal firewall of the client computer.

• Use an application such as telnet to make sure SNMPv1 or SNMPv2 is set as the machine’s protocol. See “Network Settings”, General Settings Guide and “Using telnet”, Network Guide.

• Select the scanner used for the previous scan.

Troubleshooting When Using the Scanner Function

Message Cause Solution

Error has occurred in the scanner driver.

Communication error has occurred on the network.

Scanner is in use for other function. Please wait.

Insufficient memory. Close all other applications, then restart scanning.

No User Code is registered. Consult your system administrator.

An error has occurred in the driver.

A communication error has occurred on the network.

A function of the machine other than the scanner function is being used such as the copier function.

Memory is insufficient. • Close all the unnecessary applica-

Access is restricted with user codes.

• Check whether the network cable is connected correctly to the client computer.

• Check whether the Ethernet board of the client computer is recognized correctly by Windows.

• Check whether the client computer can use the TCP/IP protocol.

Check whether the client computer can use the TCP/IP protocol.

Wait for a while and reconnect.

tions running on the client computer.

• Uninstall the TWAIN Driver, and then reinstall it after restarting the computer.

Contact the administrator.

Any of Login User Name, Login Password or Driver Encryption Key is incorrect.

The entered login user name, password, or driver encryption key was invalid.

• Check the login user name, login password, and driver encryption key.

• Permission to use this function has not been granted. Contact the administrator.

Reference

“Turning Off the Main Power”, About This Machine

“Network Settings”, General Settings Guide

“Using telnet”, Network Guide

6. Adding Paper, Toner and Staples

This chapter describes troubleshooting procedures that are applicable to all the machine's functions.

Loading Paper

This section describes what to do when paper runs out and needs reloading.

Note

❒ Fan the paper before loading.

❒ Straighten curled or warped paper before loading.

❒ For paper types and sizes, see “Copy Paper”, About This Machine.

Reference

“Copy Paper”, About This Machine

Loading Paper into Paper Trays

This section describes how to load paper into the paper trays.

Important

❒ If you add paper to a paper tray with paper left inside, a misfeed might occur.

❒ Do not stack paper over the limit mark.

❒ When loading small quantities of paper, be careful not to squeeze the side

guide in too tightly, as the paper will not feed properly.

A Pull out the paper tray until it stops. B Square the paper and load it in the tray with the copying face up.

ZEWY100E

C Push the paper tray in until it stops.

Reference

p.77 “Changing the Paper Size”

p.80 “Changing to a size that is not indicated on the paper size selector”

Adding Paper, Toner and Staples

Setting special paper in paper tray 2

This section describes how to load special paper into paper tray 2.

A Pull out the paper tray until it stops. B Load the special paper below the limit mark of the tray.

ZEWY110E

C Push the paper tray in until it stops.

Loading Paper

Loading Paper into the Large Capacity Tray (Optional)

This section describes how to load paper into the large capacity tray (LCT).

Important

❒ Load copy paper of the same size and orientation in both left and right side

trays.

❒ The tray can hold up to 2,000 sheets.

❒ Align the right edge of the right copy paper stack with the right edge of the

tray.

❒ Align the left edge of the left copy paper stack with the left edge of the tray.

❒ Do not stack paper over the limit mark.

A Pull out the LCT.

ZEWY010E

B Square the paper, and then load it in the tray with the copying face up.

ZEWY020E

C Push the paper tray in until it stops.

Adding Paper, Toner and Staples

Orientation-fixed paper or two-sided paper

This section describes loading paper that has a specified orientation and printing side (such as letterhead paper).

Orientation-fixed (top to bottom) or two-sided paper (for example, letterhead paper, punched paper, or copied paper) might not print correctly, depending on how the originals and paper are placed. Select [Yes] in [Letterhead Setting] under [Copier / Document Server Features], and then place the original and paper as shown below. See “Letterhead Setting”, General Settings Guide. When printing with the printer function, placement orientation is the same.

GEWH100E

Reference

“Letterhead Setting”, General Settings Guide

Changing the Paper Size

This section describes how to change the paper size.

Important

❒ If you want to change the paper size set in the LCT, contact your service representative.

Note

❒ Be sure to select the paper size with User Tools and the paper size selector. If

you do not, misfeeds might occur.

❒ Fan the paper before loading.

❒ Straighten curled or warped paper before loading.

❒ For details about paper sizes and types, see “Copy Paper”, About This Machine.

Reference

“Copy Paper”, About This Machine

Changing the Paper Size in the Paper Trays

This section describes how to change the paper size in the paper trays.

Important

❒ Make sure the paper stack is flush against the right side guide.

❒ Do not stack paper over the limit mark.

❒ When loading small quantities of paper, be careful not to squeeze the side

guide in too tightly, as the paper will not feed properly.

❒ To adjust the paper size to a size not indicated on the paper size selector, see

“Changing to a size that is not indicated on the paper size selector”.

A Make sure the paper tray is not in use. Then, pull the paper tray out slowly. B If paper is loaded in the tray, remove it. C While pressing the release lever, adjust the back guide.

ZEWY150E

Adding Paper, Toner and Staples

D Release the side lever.

ZEWY160E

E While pressing the release lever, adjust the side guides.

ZEWY170E

F Square the paper, and then load it in the tray with the copying face up.

ZEWY180E

G While pressing the release lever, adjust the side guides to the new paper

size.

ZEWY190E

Changing the Paper Size

H Lock the side lever.

ZEWY200E

I While pressing the release lever, adjust the back guide to the new paper

size.

ZEWY210E

J Adjust the paper size selector to the new paper size.

ZEWY220E

K Gently push the paper tray in until it stops. L Check the paper size shown on the display panel.

Reference

p.80 “Changing to a size that is not indicated on the paper size selector”

Adding Paper, Toner and Staples

Changing to a size that is not indicated on the paper size selector

If you load a paper size that is not indicated on the paper size selector, you need to specify the paper size with the control panel. This section describes how to load such paper.

A Set the paper size selector to the p mark. B Press the {User Tools/Counter} key.

C Press [System Settings].

D Press [Tray Paper Settings]. E Press [Tray Paper Size: Tray 1], [Tray Paper Size: Tray 2], [Tray Paper Size: Tray 3] or

[Tray Paper Size: Tray 4].

F Select the required size, and then press [OK]. G Press [Exit] or the {User Tools/Counter} key to exit User Tools.

Adding Toner

This section describes how to add and store toner.

WARNING:

• Do not incinerate used toner or toner containers. Toner dust might ignite when exposed to an open flame. Dispose of used toner containers in accordance with local regulations.

CAUTION:

• Keep toner (used or unused) and toner containers out of reach of children.

CAUTION:

• If toner or used toner is inhaled, gargle with plenty of water and move into a fresh air environment. Consult a doctor if necessary.

CAUTION:

• If toner or used toner gets into your eyes, flush immediately with large amounts of water. Consult a doctor if necessary.

CAUTION:

• If toner or used toner is swallowed, dilute by drinking a large amount of water. Consult a doctor if necessary.

CAUTION:

• Avoid getting toner on your clothes or skin when removing a paper jam or replacing toner. If your skin comes into contact with toner, wash the affected area thoroughly with soap and water.

• If toner gets on your clothing, wash with cold water. Hot water will set the toner into the fabric and may make removing the stain impossible.

Important

❒ Fault may occur if you use toner other than the recommended type.

❒ When adding toner, do not turn off the operation switch. If you do, settings

will be lost.

❒ Always add toner when the machine instructs you.

❒ Do not repeatedly install and remove toner bottles. This will result in toner

leakage.

❒ Do not shake the removed toner bottle. Remaining toner might scatter.

Note

❒ You can still make about 50 copies after the messages “D Toner is almost

empty.” and “Replace Toner Bottle.” appear cyclically, but replace toner

early to prevent poor copy quality.

Adding Paper, Toner and Staples

Removing Toner

This section describes how to remove toner.

Inserting Toner

ARU001S

This section describes how to insert toner.

ARU002S

Adding Toner

Sending Fax Messages When Toner Has Run Out

When the machine has run out of toner, the indicator on the display lights. Note that even if there is no toner left, you can still send fax documents.

Important

❒ If number of communications executed after the toner has run out and not

listed in the automatically output Journal exceeds 200, communication is not possible.

A Make sure that the machine is in facsimile mode. B Press [Exit], and then perform transmission operation.

The error message disappears.

Note

❒ The Memory Storage Report, Polling RX Reserve Report, and Confidential

File Report are not printed.

❒ If the fax screen does not appear in step

, press the {Facsimile} key.

Adding Paper, Toner and Staples

Adding Staples

This section describes what to do when staples need replacing.

Important

❒ Stapling failures or jams may occur if you use a staple cartridge other than

that recommended.

500-Sheet Finisher

This section describes how to add staples to the 500-Sheet Finisher.

ARU003S

1000-Sheet Finisher

This section describes how to add staples to the 1000-Sheet Finisher.

Adding Staples

ARU004S

Adding Paper, Toner and Staples

Replacing the Stamp Cartridge

When the stamp becomes faint, replace the cartridge.

Important

❒ This stamp cartridge is used for facsimile and scanner functions.

❒ Do not attempt to put ink into the cartridge. Doing so will result in leakage.

❒ Be sure not to dirty your fingers with ink from the cartridge.

❒ Use the cartridge specified for this machine.

A Open the ADF unit.

ZEXH070J

B Open the stamp cover.

ZGNH011J

Replacing the Stamp Cartridge

C Pull out the old stamp cartridge.

Tap the cartridge lock lever several times. The cartridge will eject. Then remove the cartridge, while pushing the lock lever.

ZEXH080J

D Insert the new stamp cartridge.

Insert the cartridge until the metal parts are no longer visible.

ARU016S

E Press the stamp cover back in until it clicks.

ZEXH100J

F Close the ADF unit.

Adding Paper, Toner and Staples

7. Clearing Misfeeds

This chapter describes what to do when paper or originals misfeed (become jammed inside the machine).

Removing Jammed Paper

This section describes how to locate and remove jammed paper.

CAUTION:

• The inside of the machine could be very hot. Do not touch any parts other than specified in this document when removing misfed paper. Otherwise, it may cause burn injury.

CAUTION:

• The fusing section of this machine might be very hot. Caution should be taken when removing misfed paper.

Important

❒ When clearing misfeeds, do not turn off the operation switch. If you do, your

copy settings will be lost.

❒ To prevent misfeeds, do not leave any torn scraps of paper inside the machine.

❒ Contact your service representative if misfeeds occur frequently.

Reference

p.90 “Locating Jammed Paper”

Clearing Misfeeds

Locating Jammed Paper

If a misfeed happens, remove the misfed paper or original following the procedures shown on the sticker inside the finisher or front cover.

Lit indicators show you the location of the misfeed.

ARU005S

Note

❒ More than one misfed area may be indicated. When this happens, check all

the areas indicated.

Reference

p.91 “When A Is Lit”

p.91 “When B Is Lit”

p.91 “When C Is Lit”

p.92 “When D Is Lit”

p.92 “When P Is Lit”

p.93 “When R Is Lit”

p.93 “When Y Is Lit”

p.94 “When Z Is Lit”

Removing Jammed Paper

When A Is Lit

This section describes how to remove jammed paper when A is lit.

When B Is Lit

This section describes how to remove jammed paper when B is lit.

ARU006S

When C Is Lit

This section describes how to remove jammed paper when C is lit.

ARU007S

ARU008S

Clearing Misfeeds

When D Is Lit

This section describes how to remove jammed paper when D is lit.

ARU009S

When P Is Lit

This section describes how to remove jammed paper when P is lit.

ARU010S

Ricoh 3090, 2590, IS 2430, IS 2425 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Introduction

Important

Notes:

Caution:

Power Source

Manuals for This Machine

TABLE OF CONTENTS

How to Read This Manual

Symbols

Indicators

When the Function Status Indicator Lights Up in Red

When You Have Problems Operating the Machine

When a Job Is Not Performed

When a Message Is Displayed

When You Cannot Make Clear Copies

When You Cannot Make Copies As Wanted

When Memory Is Full

Adjusting the Volume

When a Message Is Displayed

When You Cannot Send or Receive Fax Messages As Wanted

When You Need to Cancel a Transmission

When an Error Report Is Printed

Turning Off the Main Power / In the Event of Power Failure

When an Error Occurs Using Internet Fax

Error Mail Notification

Error Report (E-Mail)

Server-Generated Error E-mail

When You Cannot Connect to the USB Interface

When a Message Is Displayed during Installation

For Windows 95 / 98 / Me, Windows 2000 and Windows NT 4.0

For Windows XP Professional and Windows Server 2003

For Windows XP Home Edition

When a Message Is Displayed

Status Messages

Alert Messages

Checking the Error Log

When You Cannot Print

When the Data In Indicator Does Not Light Up or Flash

When the machine is connected to the computer using the interface cable

Network Connection

Other Printing Problems

When Scan Results Are Not As Expected

When You Cannot Send Scanned Files

When Stored Files Cannot Be Accessed

When You Cannot Browse the Network to Send a Scan File

When the TWAIN Driver Cannot Be Started

When Stored Files Cannot Be Edited

When the Network Delivery Function Cannot Be Used

Operation Is Not Possible When Messages Appear

When a Message Is Displayed

When a Message Is Displayed on the Control Panel

When a Message Is Displayed on the Client Computer

Loading Paper

Loading Paper into Paper Trays

Setting special paper in paper tray 2

Loading Paper into the Large Capacity Tray (Optional)

Orientation-fixed paper or two-sided paper

Changing the Paper Size

Changing the Paper Size in the Paper Trays

Changing to a size that is not indicated on the paper size selector

Adding Toner

Removing Toner

Inserting Toner

Sending Fax Messages When Toner Has Run Out

Adding Staples

500-Sheet Finisher

1000-Sheet Finisher

Replacing the Stamp Cartridge

7. Clearing Misfeeds

Removing Jammed Paper

Locating Jammed Paper

When A Is Lit

When B Is Lit

When C Is Lit

When D Is Lit

When P Is Lit